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2023-03-31-accounts

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Service Six Impact report 2022-2023

2022 - 2023

IMPACT REPORT

CONTENTS

PAGE
Welcome 01
Message from Claudia Slabon 02
Mission, Vision and Values 04
2022-2023 Impact 06
Our Services in 2022-2023 07
Our Strategy & Priorities 10
Play Therapy Case study 12
SEND Case Study 15
Psychotherapy Case Study 17
Spectrum 21
LGBTQ+ 25
TARGET 26
Our Team in 2022-2023 27
Thank you to our Funders & Supporters 29
Community Fundraising 30
Legal Information 31
Trustees’ Report 32
Report of the Independent Auditors to the Trustees of Service Six 36
Financial Accounts 39

1 Service Six Impact report 2022-2023

WELCOME

TO THE SERVICE SIX IMPACT REPORT

Service Six is an independent regional charity, which was specifically set up to provide life-changing and often life-saving support services to children, young people and their families. We have been in operation since 1979, and our services currently support communities in Northamptonshire, Leicestershire, Lincolnshire and Milton Keynes.

Our motivation is to improve outcomes for children and young people; we strive to support them to live healthier, happier and safer lives through addressing mental health and wellbeing needs, and increasing resilience.

We are pleased to share our Impact Report 2022-2023 with you which documents many of the ways that we have supported children, young people, and their families over the last 12 months. Throughout the report you will find, key information about Service Six and our projects, a breakdown of our strategies and priorities for the future, client case studies and feedback from those who have accessed our services.

As always, the Service Six team have risen to the challenges and opportunities of the year with positivity and determination. We are constantly being guided by those who access our services, to develop and grow. We are always looking to find new ways to meet the needs of vulnerable children and young people, and their families.

We are all proud to be a part of this charity, and the life-changing work that is happening every single day. Our staff and young people have all achieved so much over the past year and we are delighted to share this with you all throughout our report.

We are continually grateful for all those who have supported Service Six throughout the year, and would like to thank everyone who has contributed; including volunteers, staff and trustees Thank you for your commitment, support and wisdom – we couldn’t have done it without you!

Carole Fitzsimons Chairperson

Claudia Slabon Chief Executive

Emma Campion Incoming Chief Executive

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Message from Claudia Slabon CEO from 2016- 2023 After 14 years of having a role at Service Six, from Youth Support Worker to Assistant Chief Executive to Chief Executive, I have decided to finally leave the organisation. I want you all to know that this was my decision, a tough one for me to make as I love Service Six and everything it stands for, especially you, the team, who bring Service Six to life. I intend to re-focus my energy and attention on a new career pathway, which will allow me to stay engaged in the development of vital and robust mental health initiatives in Northamptonshire but also have the time and energy I need to focus on myself, my family and my other passions. As I step down as CEO to recharge after spending nearly 7 years leading this great organisation, I am very confident in Service Six’ continued growth and success, and will remain its biggest fan. During my tenure Service Six has made notable strategic achievements which are reflected in the charity’s current position and its performance over the last few years. I’m leaving an exceptional talented and committed team (YOU) in place and the organisation in an excellent position for its continued growth. Servicing our beneficiaries and the charity has been an honour and working with our dedicated staff, trustees and partners over the years has been an absolute pleasure. I look forward to following the continued success of Service Six and am hopeful and excited for the next chapter of this wonderful charity, as you will continue to support our communities and strive to reach our vision of a world where all children can live happy and healthy lives. Thank you all for the trust you have placed in me! And thank you for your commitment and ongoing support to Service Six. The team at Service Six is stronger than ever and will continue to do amazing things. Thank you Claudia

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I love the stepping stones project
because it is really helpful and I feel
like it is able to support me and
maintain my safety relatively well (to
their best ability). The staff are brilliant
- they never fail to make my day and I
feel like they’re very reliable and
consistent. If a staff member were to be
off and I was in need of a session, I
would have a session with a different
staff member who would be as good as
my main one. Stuff said in the sessions
isn’t unnecessarily safeguarded (like it
has been in some of my previous
services). Stepping stones staff are
also there for you if you end up in
hospital. I am so grateful for their work
with me!
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A aged 16

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Mission, Vision and Values

We are responding to the identified needs of children, young people, adults and families achieved through a range of professional interventions and partnerships, funded by diverse commissions, grants and donations

For all beneficiaries to be healthy and resilient

We are passionate, respectful, fair and ethical in providing qualitative accountable services.

Passion

Our people are passionate & committed within their work, operating in a caring environment towards each other and customers.

Respectful

We believe in supporting all customers in a respectful way with thinking that empowers them to help themselves and enables them to do so.

Equality

We are committed to enabling equity of access and equality of opportunity within an inclusive environment, showing respect for all as individuals.

Ethical

We will build upon our status as a trusted, transparent service provider and contractor

Accountable

Quality

We will deliver a quality service We will be fully accountable for all with the highest standards for aspects of our servIce, acting with our customers, investors and integrity and providing information to contractors. customers and contractors.

Our Approach

We are listening to children and young people to directly respond to their voices, needs and priorities.

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“At youth club we like to make food, play outside, eat cake, play games and do arts and crafts” Kidz on the Mews Youth Group

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2022- 2023 IMPACT

2022-2023 Increase in CYP Supported 55% 2022-2023 Increase in safeguarding concerns raised 226% 2022-2023 Increase in sessions Delivered 36%

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Our Services in 2022-2023

Northamptonshire

Caring Connections – Improving mental health, education and employment outcomes for Children in Care and Care Leavers.

Emotional Wellbeing and Mental Health Support, Counselling and Therapy for Children and Young People living in East Northamptonshire and Wellingborough. (Including Adults in East Northamptonshire; includes a wide range of contracts)

Espresso Yourself Wellbeing Cafe – Weekly drop-in sessions in Wellingborough and Raunds for young people and their families who find themselves in an emotional crisis and require immediate support.

Happier Families – Family Support and Wellbeing Programme.

Happy Heads Under 11s Service – Supporting primary school aged children to build emotional resilience and develop a healthy mind so they can be happier and healthier.

Kidz & Youth on the Mews – Safe place for Children and Young People to make friends and have fun.

N-SASS – Northamptonshire Support After Suicide Service providing access to timely and appropriate support for people living anywhere in Northamptonshire of any age who are bereaved or affected by suicide.

OPAL – Therapeutic support for Young People who self-harm.

OUT THERE Wellingborough – Youth Group for Young People who identify as LGBTQ+.

Post Sexual Abuse Pathway (PSAP) - Therapeutic services for Children and Young People who are survivors of sexual abuse/violence.

Rapid Response – Therapeutic support for Young People who visit A&E with self-harm issues or who have been identified as requiring immediate emotional support.

SHAPE – Self-Harm Awareness and Prevention Enterprise, providing education, awareness and support about self-harm in East Northamptonshire & Daventry.

TARGET – Targeting And Reducing Grooming, Exploitation and Trading of Children and Young People Online (sexual and criminal exploitation and abuse)

Youth Court Solutions – ‘At Court’ Problem Solving Service based at the Wellingborough Youth Justice Centre.

Teen Clinic – Teen Clinic Daventry provides a neutral space where young people aged 11-18 who live in Daventry, and/or access secondary education in Daventry, can access health services and resources regarding general physical and mental wellbeing, sexual health and contraception. They will be able to obtain advice, support and signposting in the management of their current difficulties.

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Service Six Impact report 2022-2023

Leicestershire

Post Sexual Abuse Pathway (PSAP) - Therapeutic services for Children and Young People who are survivors of sexual abuse/violence

TARGET –Targeting And Reducing Grooming, Exploitation and Trading of Children and Young People Online (sexual and criminal exploitation and abuse)

SAPPHIRE - Emotional wellbeing support to improve mental health and education outcomes for Children in Care

EMERALD - Emotional wellbeing and mental health support to increase resilience and reduce anxiety

Lincolnshire

Post Sexual Abuse Pathway (PSAP) - Therapeutic services for Children and Young People who are survivors of sexual abuse/violence

Milton Keynes

Rapid Response – A&E Crisis Prevention and Discharge Support

Spectrum – Weekly Youth Group for young people with Special Educational Needs (SEN)

Stepping Stones – support provision for young people transitioning from Mental Health Inpatient Services to Community Integration

Youth Starz – Emotional wellbeing and mental health support for Children and Young People to develop confidence, resilience and transferrable life skills

Many of our projects and services are delivered in partnership and collaboration with other amazing organisations; the REACH Collaboration, Northamptonshire Youth Offending Service, SARCs, Stand Out Northamptonshire, the Crysalys Foundation, Voice Northamptonshire, Volunteering Matters, Northamptonshire Domestic Abuse Service (NDAS), Northamptonshire Youth Offending Service, Northamptonshire Health Foundation Trust and Learning Without Limits Academy amongst many others.

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"I just wanted to say thank you for all the work you have kindly done with X over the last few weeks. I can honestly say that your sessions have had such a positive impact on X. She is more chatty, happy and almost back to her old self. I've had family members comment on how more at ease she seems around people."

Counselling Client

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STRATEGY & PRIORITIES STRATEGY MAP

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PRIORITIES BEYOND 2023
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“I really enjoy coming to Service Six. It has provided for me a safe place to come, however often I choose, with tasks which provide a sense of achievement and are always fun. The workers are always chatty, kind and willing to listen too. After an in-patient admission Service Six provides a sense of normality. It is always the highlight of my week and I always look forward to it.”

AM aged 16

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Service Six Impact report 2022-2023

Play Therapy Case Study

I would like to introduce Fred, aged 8.

Fred is a pseudonym and is a composite of a number of children and young people I have had the privilege to work with. I have done this to maintain client confidentiality to protect their identity and their individual stories.

Fred was subjected to parental substance misuse, emotional and physical abuse, neglect, and domestic violence. He experienced a handful of displacements residing in temporary foster care until he was placed into the care of his paternal grandparents, under a Special Guardianship Order (SGO). Fred is now settled in a loving and caring environment; however, historical residue remained, and it was evident that Fred needed the support to process and integrate the unintegrated parts of his earlier childhood experiences, as this was having an impact on his day-to-day life.

Fred was trying to – to the best of his ability – navigate through life the way he knew, which is not always easy when we have experienced trauma; whilst simultaneously not having the cognitive understanding to what is going on internally. For example,

“Why do I ‘zone out’ when things get difficult?”

“Why do I react aggressively when a peer does not want to play with me?”

Fred was referred to play therapy because of his aggressive outbursts (both physical and verbal) at home and at school, in addition to his insecurity and lack of self-worth.

In the beginning of Fred’s play therapy journey, the set-up/offering was a sense of ‘Do I/ Can I exist?’ What this looks like in the therapeutic space is that the therapist literally does not exist – Fred offered no eye contact, no communication, no invitation to play. He kept his back to me and ignored me for the entire session.

During session 4, I observed a significant shift as Fred interacted and engaged me in his play for more than 50% of the session. Subsequently, the set-up changed, and I noticed his sense of being to shift to ‘Is the world safe?’ and ‘Am I okay?’ What this looks like in the therapeutic space is that during play there is often wars, incongruence, aggression, fighting etc. The sense of ‘Am I okay?’ often involves the therapist finding themselves in a position of being arrested for something that we did not realise we had done, for example stealing. We are often placed into a position of feeling inadequate, disempowered, helpless and the inability to get things right – feelings that are projected onto us via transference. This is when feelings or attitudes a person had about an experience are projected unconsciously onto the here-and-now.

These themes were repeatedly explored over the course of his sessions, alongside my observations of aggression be projected at me via animals biting, objects (soft) thrown, or my repeatedly being killed. This play narrative suggested that Fred was utilising me as an object to project feelings of anger and frustration towards birth parents and ultimately finding retribution.

To facilitate Fred in his process, I used a mixture of tracking, observational, and somatic statements in addition to teaching Fred modulation, breathing and movement to support self-regulation. In turn, this supports the expansion of Fred’s capacity to deal with future perceived challenges (whatever they might be) so that he is able to stay regulated for longer without becoming easily emotionally flooded and dysregulated.

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Service Six Impact report 2022-2023

At around session 20, I observed another shift in Fred’s presentation as his interaction with the need to physically release pent up anger and frustration decreased, and his ability to regulate increased via breath work, movement and taking himself off to chill on a beanbag, or to take 5 in the tent.

School and home began to report a decrease in Fred’s outbursts both in length and intensity, and sometimes observed his ability to regulate before he got to being emotionally flooded, taking himself away; sometimes he was heard stating, “I just need to take a breath”.

This enabled us to move on to and explore the trauma narrative helping Fred to make sense of, process, understand his aggression and integrate his experiences.

We concluded after 36 sessions. Fred was evidencing ‘empowerment’ and the play was relational, we were just being in the space, enjoying each other’s company and playing board games.

Both school and home reported at the end that they had seen a decrease in his emotional outbursts, school sharing that he is less reactive during lunchtimes when playing with peers. Both also acknowledged that Fred’s sense of self-worth has increased, and he is presenting more confident and secure in himself and his abilities.

ServicÈ Six Impact report 2022-2023 WELLBEING DROP-IN SERVICES FOR 11-18 YEAR OLDS IN NORTHAMPTONSHIRE If you find yourself needing support. we're here to lislen und help in your lime of need. 4dviee Ivelibel 4ctibities ' Peerstrppo ' P4rent i 4v4ll•ble 41¥04v•ll•&ie Retyote19 Book on oppointment by calling the numbers provided or drop in during our opening times. Espresso ourself Caf Monday's & Friday's 4pm- 8pm the lowdown, 3 Kingswell Street. Northampton, NNI IPP - 0160U 63U385 Tvesdag's 4pM - 8pm Youth Works ot Corby Mind, 18 Argyll st, Corby, NNIY IRU 01536 518339 Wednesday's 4pm - 8pM Time 2 Talk, Chontry House. 88 Wotling Street. Towcester. Northonts. NN12 6BT OY385 2q5008 - 0132Y Y06Y06 Tbvrsday's 4pm- 8pM Youth Works. 9Y Rockinghom Rd. Kettering, NN16 9HX 01536 518339 Tuesday's 3PM- 7pm Service Six, Rounds Methodist Church. Brook Street. Rounds NNg 6LP - 01W33 2gV520 Satvrday's 10am- 2PftI Service Six. 15 Sossoon Mews. Wellingborough NN8 3LT - 01933 2Yry520 Wednesday's 4pm- 8pm CHAT Youth Counselling, Souster Youth Building, 30 Market Rood, Thrapston, NNIU IIJU - 01832 2gIIII22 Satvrday's 12pm- 4pm Time 2 Talk. The Abbey. Morket Squore. Doventry. NN11 IIXG - 0132ry ry06Y06 NHS Northamptonshlrg Healthcare YOUTH WORKS me StAndrew CHA Youth I Counselling Seryi¢¢ SIA

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Service Six Impact report 2022-2023

SEND Case Study

I would like to introduce Alice, aged 10.

Please note: Alice is a pseudonym to protect client confidentiality.

Alice was removed from her family home due to neglect and was displaced 3 times before residing with her long-term foster placement. Alice has Autism Spectrum Condition (ASC) and is non-verbal. She was referred into play therapy because of her presenting behaviours including physical aggression towards caregivers.

My work with Alice focused on 2 things; 1) Building a therapeutic relationship based on the core conditions – empathy, trust, safety, and congruence and 2) Stage 1 of trauma work – the re-establishment of a sense of safety, stabilisation, and regulation.

I adapted the play therapy space to ensure that Alice was not overwhelmed with sensory data, whilst equally adapting the way I work and incorporating ‘Follow Me’ and ‘Intensive Interaction’ approaches. These approaches are used to facilitate children and young people with ASC and other developmental disabilities to develop the fundamentals of communication. This includes facial expressions, use and understanding of eye contact and vocalisations/ sounds to promote speech.

In the beginning, Alice was only able to remain in the room for approximately 10 minutes; however, this was gradually increased until she was comfortable to remain in the room for the full 40 minutes. This was further consolidated by her experience of me and the sessions as consistent and reliable, subsequently enhancing feelings of safety and security.

I observed Alice’s engagement to fluctuate between periods of stimming/ self-soothing behaviours and engagement/interactions with objects and myself. She often loved engaging with a myriad of sensory mediums such as sand, bubbles, playdoh, and foam, in addition to engaging with the puppets – the hedgehog being her favourite. I also observed her engagement to be influenced on how she presented upon arrival; for example, Alice would sometimes present vocal and unsettled, she often hit or kicked items within the room and required that extra space from me to orient herself to the room, to me and to the toys.

As sessions progressed Alice was able to communicate if she did not want my interaction and this was often observed as pushing me away or turning her back on me. Other times Alice would arrive calm and settled which enabled us to experience more intensive interactions, taking it in turns to exchange communication non verbally. For example, whilst engaged with the sand tray, there was a silent dialogue that was repeated several times with some eye contact, as Alice instigated play that involved her inviting me to fill up a jug with sand, before she took it off me to pour over herself.

Furthermore, half way through her therapeutic journey I noticed a shift in Alice’s presentation as she began to settle and regulate quicker. I observed Alice to sit on her bottom whilst engaged in play rather than crouch, suggesting that she felt safe in her surroundings and did not feel she needed to be in a position of flight. Also, I observed her engagement and attention in an activity to lengthen particularly her engagement with the sand, in addition to her becoming more curious about her surroundings and taking an interest in things that she had not paid any particular attention to in the beginning.

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We concluded after 27 sessions. There was a noticeable improvement in her presentation as she was able to settle, regulate, engage, and interact (eye contact, facial expressions, hand/ body gestures sounds and vocalisations) with others and toys, as well as demonstrate a curiosity about her surroundings.

Caregivers reported a marked improvement in her behaviour and advised that she presents quieter, calmer, and settled in her presentation; she is less aggressive towards them, and school have reported Alice to be more curious about her surroundings. Caregivers are regularly receiving photo updates evidencing her engagement and participation in different activities.

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Service Six Impact report 2022-2023

Psychotherapy Case Study

Background:

E is 12 years old. She has been an inpatient in an eating disorder clinic. She has 2 psychiatrists based in CAMH’s (out of county) who recommended creative therapy as she will not talk to professionals. They did not have a therapist available in county at that time. Mum commissioned Service Six to provide the therapy, NHS funded.

Family unit comprised of Mum, E who is the youngest child with 2 older sisters.

Mum and Dad are divorced. Dad lives with paternal Grandparents. Dad and Grandparents are very wealthy. They own a yacht and own holiday villas.

For CPTSD (Complex Post Traumatic Stress Disorder) a clinical case formulation is constructed which informs the hypothesis and treatment plan.

Case formulation – information gained from the initial clinical assessment.

Presenting Problem:

Predisposing Factors - why E is inclined to behaviours:

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Perpetuating Factors:

Protective Factors:

Working Hypothesis: This changes during therapy

Psychopathology is caused by E’s attempt to maintain homeostasis (a dynamic process that can change internal conditions as required to survive external challenges).

Her childhood from age 9 has been experienced as stressed life events; parental conflict, divorce and Dad’s absence has affected her emotionally and psychologically. Her relationship with Dad has created a sense of unpredictability. In a recent session she spoke of loving dad but then said that she does not believe he loves her.

E feels rejected, abandoned, and emotionally deprived due to her patterns of attachment with Dad (disorganised). She experiences a lack of empathy and acceptance from Dad. He has not protected her when she needed his protection.

E experiences Dad as a paradox, she loves him because he is Dad, but dislikes his behaviours. She is unable to process this. These life events can be considered as interpersonal trauma, parental separation and witnessing domestic abuse which is complex trauma. The incident at Center parcs has also been experienced as a trauma – for her even though there is no evidence of what happened.

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Service Six Impact report 2022-2023

Schema of self: ‘I’m unlovable’.

Maladaptive thoughts: Dad does not love her, Maladaptive Feelings: Episodes of being emotionally dysregulated. Maladaptive behaviours: eating disorder.

Therapy Treatment Plan:

Practice – trauma informed. Her eating disorder will not be discussed in sessions unless she brings it into the room. I have been clear that I am not an eating disorder therapist.

Stage one

Build a trusting therapeutic relationship. She disengaged in previous therapy after 3 sessions. Respecting her nonverbal engagement, our contract is that we do not discuss her eating disorder.

Stage two

Play therapy/creative therapy.

Stage three – we did not get this far

Psychoeducation and self-regulation.

We have agreed to begin this on Monday 14[th] June. She wants to use sensory materials whilst we are exploring (age appropriate) neuroscience and her stress responses.

Stage four

Trauma narratives, starting at the beginning. As traumas become resolved, this may lead to Center parcs.

Stage five

Review, reconnection, and reintegration.

Therapy:

Initial 8 sessions were nonverbal though she will speak to Mum, typically in whispers. Mum is in the sessions with us, we work following dyadic principles as she will not be separated with Mum. All sessions focus on painting, clay, drawing and creative play.

Break through, session 9. I noticed in session 8 how if Mum put a felt tip back in the wrong place in the pack, she would correct this. At the end of session 9, Mum went to use the facilities before the long drive home. Typically, E would stand just outside the door waiting for her. I laughed and said how Mum had put the felt tips in the wrong place. E raised her eyebrows, came in the room, and moved them into their correct place. Mum returned, as they walked down the corridor, E looked back and said, ‘it is my birthday next week’. The following week I asked if she had a good day, she freely shared how the day had gone, she said it upset her because Dad did not come to see her or call her, I validated her disappointment. She is now talking.

E is playing with foam, buttons, and stones. She was excited to see the play doh. As she plays, she is talking freely. Her voice regresses to a younger age. This has opened conversations relating to Dad, her sense of

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feeling unloved. She has also played and talked about Diesel, her sense of loss and what happens when he dies.

The following session, she entered the room on her own whilst Mum used the facilities. She sat down and started talking about her excitement collecting Barney on Thursday but also the sadness of losing Diesel. When Mum joined us, she was then able to express the distress she has experienced since losing Diesel. She has now become emotionally literate.

The following session, she was drawing an activity ‘the gardens’, there are 5 different circles and she and Mum were encouraged to draw a garden for each person who was significant to them. At the end, I shared noticing that Dad was not a garden. She then scrunched up the paper and screamed. We played a game to re-regulate.

The following week, E disclosed child sexual abuse to a teacher, Dad being the alleged perpetrator. She ran away in a state of overwhelm. There was then police involvement, strategy meeting with all professionals. I was then unable to continue my work with her until she had made her video recorded interview. I recommended she return to the eating disorder unit until she has re-stabilised, there were no beds. Her mental health declined quickly, her medication reviewed and increased. She began being increasingly violent towards Mum which meant E was arrested on many occasions. SHE IS NOW 13! Once, this was overnight in the cells – to keep her safe.

6 months later, she was placed in care after hospitalisation of Mum on two occasions after being attacked by E.

Her first placement broke down very quickly. She was then placed in a specialist trauma home; she was displaced within a week.

It is difficult for a therapist to not know what happened next as I was no longer involved in her treatment.

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Service Six Impact report 2022-2023

Spectrum Youth Group was launched 1[st] July 2021 as it was identified that there wasn’t anything in the local area specifically for SEN teenagers aged 11+ that focused on creating positive friendships. The first session was attended by 10 young people and since its launch 20 unique young people have accessed the service.

91 sessions have been completed to date. At each session there is a sensory table, art and craft and a games table.

Feedback from a young person

I think that service six has definitely flipped my perspective on the way I think of my identity/how I am. As an autistic girl I really struggled to accept my differences but having a safe space like this has made me want to be myself. Every time I get the chance to come to Youth Club I feel a lot better as I know that whatever I say won't be judged or taken the wrong way and after a stressful day at school this is brilliant.

During the summer they've done lots of summer sessions (Art club, Cooking club and Spectrum continued) and I think since coming to these clubs I've developed my confidence and an ability to voice my opinion. I've gained great relationships with all the staff and this has been so helpful to keep a routine!!

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Parent Feedback

This club is wonderful for my son. It took me a while to convince him to attend at first but he was back then an anxious shy boy, COVID did not help either at that time.

My son loves this club and he is always cross with me if for whatever He loves it so much that he chose to attend spectrum over his favourite after school club which are run at the same time. So, spectrum has won against science and my son is science mad 😊.

I think this club is also very well run. At no point has my son ever come home complaining that someone was misbehaving or not following the rules, which means it is very well managed and my son always has a smile on his face at the end of each session.

The ladies who run the club are all very lovely, they must have so much patience!! My son seems to grow in confidence whilst he's at this club and I cannot recommend it enough to people who might benefit from it.

I have nothing but good things to say and I am very grateful for spectrum.

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Service Six Impact report 2022-2023

I am a SENCO from a small Northamptonshire village school who has sought support from Service Six for several pupils now. For each of our referrals we have received support from Navdeep LaPlant. . What can I say?

Nav arrives at our school like a breath of fresh air. Nav takes time to study the notes about each of our vulnerable pupils before she arrives. Nav speaks to parents to

hear their views before the individualised support begins with the child. Nav has supported our pupils with a wide range of issues including:

I wanted to give you some feedback on our visit from Kirsty at our school for a transition workshop.

The children gained so much from the session. Kirsty spent quality time discussing strategies that they children could take on board when starting their new schools.

The children gave some real quality answers to her questions and at the end I feel they all had people who they can go to for a positive experience.

Many thanks to you once again for being a great support to our children.

• Feeling ‘different’ (with no confirmed diagnosis/answers due to long NHS waiting lists)

• Unexpected separation from family members Nav has offered our most vulnerable pupils 1:1 time to talk about their problems and feelings. Nav has offered personalised and practical support and advice. Every child Nav has worked with has spoken positively about the sessions and we have seen positive impact.

We cannot thank Nav and Service Six enough for the emotional support they have provided for our pupils. With the current level of emotional need within our school, their service is invaluable.

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Service Six Impact report 2022-2023

LGBTQ+

Looking back at the beginning of the LGBTQ+ OUT THERE Youth Group in Wellingborough from the early days of when we started back in June 2021 to where we are now, has been a privilege to be a part of such a journey.

It has been a privilege to watch the groups confidence grow week after week and their growth has been admirable.

We think of growth within the group, collectively and individually.

The group have empathy and understanding and always welcome new members.

The respect that they show each other is gratifying to see and the group are self-directed.

They are a vibrant, humorous, witty, smart and sharp group.

The confidence they have developed has allowed them to be able to take part in activities. They have been to Northampton Pride in 2022 and they had a great time and for some it was their first time at a public event. The group have openly spoke about attending Pride and other events out in the community.

A key part of group is the weekly check in which occurs at the beginning of the session in a nonjudgmental space. This gives young people a safe place to talk and be listened to. This enables the young people to discuss problems or issues that impact on the LGBTQ+ community and people their age. They advise and help each other which is really impactful to the individuals. The youth group leaders also take part within this, so the young people feel we are part of the group too.

We take the time to celebrate their achievements as well as discuss and advise on anything that has impacted them negatively over the week. We pride ourselves on creating a safe space where the young people feel comfortable sharing this information.

What an amazing group of young people they are. The word ‘proud’ is used in relation to being LGBTQ+. We at Service Six are so proud of all the young people who attend. We have been inspired by their strength, vibrancy and kindness. They are supportive of each other and have created a safe, lively, welcoming space where they meet each week.

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Service Six Impact report 2022-2023

TARGET Conference 2023 On the 31st March, Service Six delivered TARGET’s 6th annual conference, titled ‘Exposed: Walking the Tightrope of Relational Consent’. TARGET is an amazing project designed to protect young people from the dangers of online grooming, exploitation and abuse. The TARGET team deliver workshops to schools across Northamptonshire and Lincolnshire, providing information to youngsters and enabling them to make safe choices when engaging online. In addition, this service provides one to one support for individuals who have become victims of online sexual abuse or grooming. The conference opened with a prestation from the TARGET team about the impact of the digital world on our understanding of consent and what makes a healthy relationship. This included topics such as pornography, influencers and social media. There was a video called ‘Falling down the social media rabbit hole’ which looked at TikTok algorithms and their impact. If you were unable to attend and would be interested, this video can now be found on YouTube. Next, we heard from our TARGET Champions. A big thank you to all of the representatives from Northampton School for Girls who came along and spoke to our delegates, along with Tineka Edwards who runs the project at this school. They did a great job and we appreciate their continued support. There was also a video from the TARGET champions in Brambleside Primary School and Catherine Junior School. All of the young people involved demonstrated fantastic enthusiasm for their role. It was an absolute pleasure to welcome our patron, Nazir Afzal OBE, pictured here back at our third annual TARGET conference in 2020. As always, he gave an inspiring, funny and impactful speech about his experiences, beliefs and the work that he does. We are very grateful to Nazir for his continued support and that he was able to attend in person this year. After a short break, Matt Brookes from Childline gave a presentation on the charity’s processes and their new Full Story campaign. This campaign aims to increase awareness around child sexual exploitation and Matt encouraged everyone to get involve. So, if you are looking for a volunteering opportunity, please visit the Childline website at www.childline.org.uk. After lunch were heard from Lawrence Jordan from Marie Collins Foundation. Lawrence gave an interesting presentation on Technology-Assisted Child Sexual Abuse. This was followed by Northamptonshire RISE (Reducing Incidents of Sexual Exploitation), who talked about the important work they do across the county. A huge thank you to all of the amazing speakers, who took the time to share their knowledge and expertise. Thank you also to everyone who attended and continue to support the work of our charity.

27 Service Six Impact report 2022-2023

Our Team in 2022-2023

Management Team

Claudia Slabon – Chief Executive Emma Campion – Operations Manager Freyja Montali-Gammon – TARGET Lead Co-ordinator Giuseppe (Pep) Finn-Scinaldi – Team Supervisor Katie Byrne – Milton Keynes Service Manager Yvette Lambe – Therapy Service Manage

Business Support & Finance Team

Karen Green – Finance Officer Leanne Dunkley – Business Support

Tanya Costantino – Business Support and Development Manager

Tina Botterill – Business Support

Sue Chapman – Business Support (until October 2022)

Youth Specialist Team

Amanda (AJ) Jackson Calum Finn-Scinaldi Billie Calland Olivia Fitzsimons Claire Fairey Clare Cundy Gemma Muscutt Kerry Smith Kim Jeffs (sessional) Anna Letts (sessional) Kirsty Barber Leanne Robb Lyndsay Carson Navdeep La Plant Lucy Price (until September 2022) Sonia (Kimmy) Stuart Christine Thomas Tony Butcher

Support After Suicide Liaison Worker

Therapist Team

Abbie Jobin Alexandra Bosnic Alison Pavitt Amy Skelton Alice Batten Beth Waters Deena Singh Emma Moore Esther Allday Felicity Botterill Freyja Montali-Gammon

Jane Wildbore Joanna Gilbert Joanne Vickers Julie Lee Kim Orlandini Mike Santoro Natasha Saddington Ophelia Woods Rebecca Bradley Sarah Gage Sarah Irvine Sophie Marsh Victoria Gess Yvette Lambe

Student Counsellors Kushika Popat Laura Harrison Tracey Easton Sarah Musselwhite Susan Cuffy-Smith

Child Independent Sexual Violence Advisor Lyn Brain (Serenity Secondment)

John McMann Sami Marshall

ServicÈ Six Impact report 2022-2023 JI Thank You!

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Service Six Impact report 2022-2023

WE ARE SAYING THANK YOU TO OUR FUNDERS & SUPPORTERS

Thank you to everyone who helped us to pave the way to doubling the size and lasting impact of Service Six. Truthfully, we could not do this without you. On behalf of the Service Six Board of Trustees, the Service Six team and of course the children and young people we serve, a sincere thank you for being so generous and believing in the work we do.

Amazon Smile Andrea Wood ASDA Foundation BBC Children In Need Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group Beyond Theory Billie Calland Claire Wright Collingwood Lighting Crown Forfeiture Danetre And Southbrook Learning Village E-ACT David Laing Foundation East Northamptonshire Council Easy Fundraising Faraway Childrens Charity Gateway HR Great Doddington WI Healthy Young Daventry High Sheriff of Northamptonshire Jenny Ludlow Juliet Smith Kidscape Kingsthorpe College Lancaster Academy Learning Without Limits Academy Trust Maud Elkington Charitable Trust Masonic Lodge Buckinghamshire Morrison’s Foundation & Community Champion Moulton School

National Community Lottery Fund Nazir Afzal OBE (Patron) NHS England North Northamptonshire Council Northamptonshire Centre for Counselling Studies Northamptonshire Childrens Trust

Northamptonshire Clinical Commissioning Group Northamptonshire Community Foundation Northamptonshire Domestic Abuse Services Northamptonshire Health Foundation Trust Northamptonshire Public Health

Northamptonshire 50+ Nottingham University Hospital Trust PayPal Giving Fund People’s Postcode Lottery Places for People Prospectus Raunds Town Council REACH Collaboration Rushden Academy Sainsbury’s Serenity Simpson & Weekley Soil Association Southfield School for Girls South Wigston High School Stand Out Northamptonshire The Crysalys Foundation The Duston School The Mallows Company The Parker Academy E-ACT TK Maxx & Homesense VCSE Health & Wellbeing Fund VOICE Northants Weston Favel Academy

We could not have done it without you 😊

30 Service Six Impact report 2022-2023

COMMUNITY FUNDRAISING

A huge thank you to Gateway HR for inviting us to their annual conference last Friday.

At the end of the conference the Gateway HR team held a raffle in aid of Service Six, which raised £450 for our charity. All the money raised will benefit the free services we provide for children and young people. 92% of all the funds we raise is spent on the direct delivery of our support services.

Thank you to everyone who supported the raffle and bought tickets, and a big thank you and shout out to everyone that donated:

We really appreciate the support we have received from our Gateway HR family and everyone else and look forward to continue working with you all

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Legal Information

Registered Charity Number: 1132490

Registered Company Number: 6740611 Address: 15 Sassoon Mews, Wellingborough, Northamptonshire, NN8 3LT Website: www.servicesix.co.uk

Also available on Facebook, Instagram and LinkedIn

Board of Trustees

Carole Fitzsimons Chair Person Chris Bailey Matt Coleman Andrea Wood Tonya Kingham Karen Blackett (until August 2023) Sydney Francesca Shaw (until March 2023) Chris Hill Jemma Keegan

Patron Nazir Afzal OBE

Chief Executive Claudia Slabon (until June 2023) Emma Campion

Young Volunteers Calum Finn-Scinaldi

Auditors

DNG Dove Naish LLP Chartered Accountants & Statutory Auditor Eagle House, 28 Billing Road, Northampton, Northamptonshire, NN1 5AJ

Bankers

NatWest Bank PLC, 40 Market Street, Wellingborough, Northamptonshire, NN8 1AD

Solicitors

Tollers Solicitors, 2 Castilian Street, Northampton, Northamptonshire, NN1 1JX

32 Service Six Impact report 2022-2023

Trustee’s Report

The Trustees are pleased to present their report and the financial statements for the year ended 31st March 2023, which are also prepared to meet the requirements for a directors’ report and accounts for Companies Act purposes.

Objectives and Activities

The charity’s purpose as set out in the objects contained in the company’s Memorandum of Association are to:

Provide advice and support to the children, youth, families and communities of Northamptonshire and surrounding area through the provision of counselling services, group work, wellbeing support and educational workshops, conferences and information campaigns relating to youth issues.

Future Aims

The future aims of Service Six are to continue consulting with and listening to the needs of Children and young people, continue with existing partnerships and develop new alliances and to continue with delivering support to children and young people.

Structure, Governance and Management

Governing Document - The organisation is a charitable company limited by guarantee, incorporated on 4th November 2008 and registered as a charity on 5th November 2009. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. The company formerly operated as an unincorporated registered charity registered in 1979.

Recruitment and Appointment of Trustees & Key Personnel - Trustees of Service Six are recruited and appointed in accordance with the Recruiting Trustees & Personnel Policy and associated Succession Planning processes. The organisation seeks to increase trustee numbers with additional or specialist skills and abilities to add to the existing range of expertise of the Board of Trustees and in accordance with the regulations of the Charity Commission of England & Wales and Companies House. Key management personnel remuneration is set by the Trustees using data from the benchmarking of similar sized charities with personnel holding comparable responsibilities, this is reviewed annually by the HR committee.

Organisational Structure - The organisational structure is outlined within an approved set of Standing Orders which clearly define the duties and powers of the Board of Trustees, Directors and Executive personnel. The Standing Orders outlines appropriately approved delegated powers and authorisation available to the Chief Executive with regards to company finance, personnel and associated processes.

Related Parties - Related party transactions are detailed in note 18. The company does not have any related parties in respect of larger umbrella, affiliated or associated companies or organisations. Service Six is a member of: the British Association of Counselling & Psychotherapy, Youth Access, National Youth Agency, Northamptonshire Chamber, Association of Chief Executives of Voluntary Organisations, Commsortia Northamptonshire, the National Council for Voluntary Organisations, National Counselling Society, Armed Forces Covenant and the REACH Collaboration. Service Six works with a wide range of corporate, statutory and voluntary sector organisations which are mentioned throughout this report.

33 Service Six Impact report 2022-2023

Risk Management - The Trustees of Service Six undertake regular risk assessment processes in consultation with the Chief Executive. The main risk highlighted within 2022 -2023 were the continuing challenges of the increased need for support, which could have had a significant impact on income and service delivery. The charity’s commitment and actions towards making a positive difference alongside our robust reserve policy and extensive risk assessments ensured that the risk has been mitigated, investing sufficient resources in to provding a hybrid service delivery model to continue performing essential services to meet the needs of our beneficaries whilst maintaining all personnel with the skills to manage administrative and income generating activities.

In line with the fund-raising standards, Service Six can confirm the that the charity has not carried out significant fundraising.

Financial Review

During the year total income increased to £1,604,238 a 28% increase on 2022, resulting in a surplus in the year of £139,235. Total funds carried forward at the balance sheet date are £759,842 of which £110,947 is restricted funds.

Reserve’s Policy - At 31st March 2023 the free reserves balance stood at £646,096 where free reserves are calculated as general unrestricted fund, less illiquid fixed assets.

It is the charity’s policy to hold reserves equivalent to six month’s running costs, which in the current financial year totalled £428,000 excluding depreciation (non-cash), subcontractors and sessional costs, which are specifically funded by income received in the year. This is the equivalent of 7 months running costs. Income and expenditure levels as well as free reserves are regularly and closely monitored as part of the charity’s budgetary processes and the Trustees will work to bring the amount held in line with the policy given the current and future levels of activity that the charity is anticipating.

£150,000 are designated for redundancy provision (£90,000) and the charity’s obligation for ethical completion of therapeutic provision (£60,000) and therefore not available for the general purposes of the charity at the end of the reporting period. Redundancy payments are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that

34 Service Six Impact report 2022-2023

expenditure, and the obligation can be measured reliably. Redundancy is accounted for on an accrual’s basis. The amount identified for the charity’s therapeutic service obligations is an estimate of the outlay required to complete any therapeutic service obligations should the charity cease to operate.

After accounting for these designated funds, the general fund stands at £498,895.

Public Benefit Statement - The Trustees of Service Six have complied with their duty to have due regard to the guidance on public benefit published by the Charity Commission of England & Wales in exercising their powers and duties. The main activities undertaken to further Service Six’ purpose for the public benefit is in relation to advancing mental health and wellbeing, promoting community interests, assisting the young and advancing education.

Principal Funding Sources - The principal funding sources and how expenses have supported the key objectives of the charity for the year are detailed within this report and the financial statement.

Significant Events – During the financial year the charity has not experienced any significant events that effected the charity financially. An organisational Risk Register is maintained and reviewed bimonthly by the Finance Committee. Risk factors for future financial performance is loss of funding.

Responsibilities of the Trustees

The Trustees, who are also directors of the charity for the purpose of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31st March 2023.

The Trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

Company law required the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditures, of the charitable company for that period.

In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that

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Service Six Impact report 2022-2023

the financial statements comply with the Companies Act 2006, the Charities Act 2011 and the Charity (Accounts and Reports) Regulations 2008.

They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Statement of Disclosure to Auditors

In so far, the Trustees are aware:

This report has been prepared in accordance with the special provision of Part 15 of Companies Act 2006 relating to small companies.

Signed by order of the Trustees

Carole Fitzsimons – Chairperson 22.09.2023

36 Service Six Impact report 2022-2023

REPORT OF THE INDEPENDENT AUDITORS TO THE TRUSTEES OF SERVICE SIX

Opinion

We have audited the financial statements of Service Six (the 'charitable company') for the year ended 31 March 2023 which comprise the Statement of Financial Activities, the Statement of Financial Position, the Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

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Service Six Impact report 2022-2023

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated.

If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters where the Charities (Accounts and Reports) Regulations 2008 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to

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Service Six Impact report 2022-2023

going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

We have been appointed as auditors under Section 144 of the Charities Act 2011 and report in accordance with the Act and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

We obtained an understanding of the legal and regulatory frameworks within which the charity operates, focusing on those laws and regulations that have a direct effect on the determination of material amounts and disclosures in the financial statements. The laws and regulations we considered in this context were the Charities Act 2011, United Kingdom Generally Accepted Accounting Practice and relevant Taxation legislation.

We identified the greatest risk of material impact on the financial statements from irregularities, including fraud, to be the override of controls by management, assessment of the ability to continue as a going concern and the understatement of revenue. Our audit procedures to respond to these risks included enquiries of management about their own identification and assessment of the risks of irregularities, sample testing on the posting of journals, reviewing meeting minutes, regulatory correspondence and professional fees, review of budgets and post year end financial statements, detailed substantive testing on the completeness of income, and reviewing accounting estimates for biases. We will also review the regulatory correspondence with the Charity Commission.

Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have detected some material misstatements in the financial statements, even though we have properly planned and performed our audit in accordance with auditing standards. We are not responsible for preventing non-compliance and cannot be expected to detect non-compliance with all laws and regulations.

These inherent limitations are particularly significant in the case of misstatement resulting from fraud as this may involve sophisticated schemes designed to avoid detection, including deliberate failure to record transactions, collusion or the provision of intentional misrepresentations.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

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Service Six Impact report 2022-2023

Use of our report

This report is made solely to the charitable company's trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable company's trustees those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's trustees as a body, for our audit work, for this report, or for the opinions we have formed.

DNG Dove Naish LLP, Statutory Auditor

Eligible to act as an auditor in terms of Section 1212 of the Companies Act 2006

Eagle House

28 Billing Road Northampton NN1 5AJ

Date: 3 October 2023

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Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 STATEMENT OF FINANCIAL ACTIVITIES

(Incorporating an income and expenditure account)

Note
Income and endowments from
Donations and legacies
1
Income from Investments
2
Incoming resources from Charitable
activities
Income from Charitable activities
3
Total income and endowments
Expenditure on
Charitable activities
4
Total expenditure on Charitable
activities
Net income/(expenditure) for the
year
Balances brought forward at 1 April
2022
Balances carried forward at 31
March 2023		 Unrestricted
Funds
Restricted
Funds
Total
2023
Total
2022
£
£
£
£
20,283
-
20,283
44,193
7,533
-
7,533
2,987
1,344,659
231,763
1,576,422 1,208,899
1,372,475
231,763
1,604,238 1,256,079
1,227,651
237,352
1,465,003 1,194,382
1,227,651
237,352
1,465,003 1,194,382
144,824
(5,589)
139,235
61,697
504,071
116,536
620,607
558,910
648,895
110,947
759,842
620,607

The company has no recognised gains or losses other than those included in the surplus above.

There were no discontinued operations. The notes on the following pages form part of these financial statements.

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Service Six Impact report 2022-2023

SERVICE SIX STATEMENT OF FINANCIAL POSITION AS AT 31 MARCH 2023

Registered Charity Number 1132490

Note
Fixed Assets
Office furniture
8
Computer equipment
8
Improvements to Leased
Premises
8
Total Fixed Assets
Current Assets
Debtors and prepayments
9
Cash at bank and in hand
Creditors:
Amounts falling due within
one year
10
Net current assets
Total assets less current
liabilities
Funds
Unrestricted funds:
12
Designated funds
General unrestricted
funds
Restricted funds
11		 Unrestricted
Funds
Restricted
Funds
£
£
1
-
872
-
1,926
-		 Total
2023
Total
2022
£
£
1
1
872
1,302
1,926
2,874
2,799
-		 2,799
4,177
203,442
2,713
932,728
244,898		 206,155
39,462
1,177,626
1,350,230
1,136,170
247,611
(490,074)
(136,66)		 1,383,781
1,389,692
(626,738)
(773,262)
646,096
110,947		 757,043
616,430
648,895
110,947		 759,842
620,607
150,000
180,000
498,895
324,071
110,947
116,536
759,842
620,607

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Service Six Impact report 2022-2023

SERVICE SIX STATEMENT OF FINANCIAL POSITION AS AT 31 MARCH 2023 (Continued)

The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2023.

The members have not deposited notice, pursuant to Section 476 of the Companies Act 2006 requiring an audit of these financial statements

The trustees acknowledge their responsibilities for

These financial statements have been audited under the requirements of Section 144 of the Charities Act 2011.

These financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to charitable small companies.

The financial statements were approved by the Board of Trustees and were signed on its behalf by:

Carole Fitzsimons Date: 22.09.2023 (Chairperson)

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Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023

STATEMENT OF CASH FLOWS

Note
Cash (used in)/generated by operating
activities
13
Cash flows from investing activities
Interest income
Purchase of tangible fixed assets
Cash provided by/ (used in) investing
activities
Increase/(Decrease) in cash and cash
equivalents in the year
Cash and cash equivalents at the
beginning of the year
Total cash and cash equivalents at the
end of the year
14		 Total
2023
Total
2022
£
£
(180,137)
596,467
7,533
2,987
-
(4,290)
7,533
(1,303)
(172,604)
595,164
1,350,230
755,066
1,177,626
1,350,230

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Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) ‘Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)’. Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Service Six is an incorporated charity, registered in England and Wales. The charity’s number and registered office address can be found on the Company Information page. The presentation currency of the financial statements in the Pound Sterling (£).

Company status

The charity is a company limited by guarantee. The members of the company are the trustees named on page 31. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £10 per member of the charity.

Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

Investment income and gains are allocated to the appropriate fund.

Incoming resources

All incoming resources are included in the SOFA when the charity is legally entitled to the income and the amount can be quantified with reasonable accuracy.

No amounts are included in the financial statements for services donated by volunteers.

Government grant income has been included and recognised within the SOFA as it is received and due to the charity

Resources expended

All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Where costs cannot be directly attributed to particular headings, they have been allocated to activities on a basis consistent with use of the resources.

Fund raising costs are those incurred in seeking voluntary contributions and do not include the costs of disseminating information in support of the charitable activities. Support costs are those costs incurred directly in support of expenditure on the objects of the charity and include project management carried out at Headquarters.

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Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 ACCOUNTING POLICIES (continued)

Tangible fixed assets and depreciation

Tangible fixed assets costing more than £1,000 are capitalised and included at cost including any incidental expenses of acquisition. Depreciation is charged at 33% per annum on cost of the asset using the straight-line method. Smaller items are treated as an expense in the year of acquisition.

Fixed assets are stated at cost less accumulated depreciation and accumulated impairment losses. Where parts of an item pf property, plant and equipment have different useful lives they are accounted for as separate items of property, plant and equipment.

Depreciation methods, useful lives and residual values are reviewed at each balance sheet date. The selection of these residual values and estimated lives requires the exercise of judgement. The directors are required to assess whether there is an indication of impairment to the carrying value of assets. In making that assessment, judgements are made in estimating value in use. The directors consider that the individual carrying values of assets are supportable by their value in use.

Pension costs

The company operates a defined contribution scheme for the benefit of its employees. The costs of contributions are written off against profits in the year they are payable.

Financial instruments

Cash and cash equivalents in the balance sheet comprise cash at banks and in hand and short-term deposits with an original maturity date of three months or less. Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any losses arising from impairment are recognised in the statement of comprehensive income under administrative expenses.

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the entity after deducting all of its financial liabilities.

Where the contractual obligations of financial instruments are equivalent to a similar debt instrument, those financial instruments are classed as financial liabilities. Financial liabilities are presented as such in the balance sheet. Finance costs and gains or losses relating to financial liabilities are included in the profit and loss account. Finance costs are calculated so as to produce a constant rate of return on the outstanding liability.

Significant judgements and estimates

The preparation of financial statements requires the use of certain critical accounting estimates. It also requires management to exercise its judgement in the process of applying the company accounting policies. The areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant to the financial statements are disclosed within the individual accounting policies above.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Going Concern

The Trustees have considered a period of 12 months from the date of approval of these financial statements and have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus, they continue to adopt the going concern basis of accounting in preparing the financial statements.

46 Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS

1. Income from Donations and Legacies

Grants
Gifts
Total Donations and Legacies		 2023
2022
£
£
-
21,000
20, 283
13, 193
20, 283
44, 193

All income from gifts and grants are unrestricted. The Charity benefits from the involvement and support of volunteers, details of which are given in the annual report. In accordance with FRS 102 and the Charities SORP (FRS 102) the economic contribution of general volunteers is not recognised in the accounts.

2. Investment Income

All of the charity’s investment income of £7,533 (2022 - £2,987) arises from money held in interest bearing deposit accounts.

3. Income from Charitable Activities

All income is derived from contractual services.

Income from Charitable Activities
All income is derived from contractual services.
2023 2022
Unrestricted funds £ £
NHFT PSAP 183,000 171,000
NHS – Northamptonshire ICS 163,223 113,247
VOICE – Child ISVA 31,775 31,775
Commissioned Services 55,245 73,842
NHS - Lincolnshire 37,979 35,366
North Northamptonshire Council 20,000 20,000
Happy Heads U11 84,500 32,500
Places4People 9,000 2,200
NHS – Milton Keynes ICB 58,416 107,916
NCFT - 5,580
Stand Out Northamptonshire 12,000 17,295

47

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

MHSDS
Crysalys
Wellingborough Borough Council
VSCE
Kidscape
North Northamptonshire Council
REACH Collaboration Service Six Lead
REACH Collaboration
Raunds Town Council
Faraway Childrens Charity
NCC – Sports Satellite
NDAS
Mentoring Project
Schools Counselling and Supervision
Restricted Funds
Big Lottery Fund - TARGET
Big Lottery Fund – Milton Keynes
Children In Need – OPAL project
Total Income from Charitable Activities		 -
720
5,320
-
-
12,500
40,099
32,525
6,660
-
15,000
-
449,565
224,500
94,935
42,825
-
4,944
1,300
1,000
-
733
17,517
2,425
19,458
15,117
39,667
20,702
1,344,659
968,712
2023
2022
£
£
114,911
112,487
84,119
104,525
32,733
23,175
231,763
240,187
1,576,422
1,208,899

48

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

4 Resources Expended

Resources Expended
Charitable activities
Staff wages
Employer costs
Pension costs
Sessional staff
Rent
Subcontractors
Service resources
Support staff travel expenses
Sessional staff travel expenses
Young people’s expenses
activities
rent
expenses other
refreshments
Events
Mobile phone expenses
Subscriptions
Legal and professional fees
Training and supervision
Publicity and marketing
Sundry expenses		 Unrestricted
Funds
Restricted
Funds
Total
2023
Total
2022
£
£
£
£
293,089
166,164
459,253
354,670
13,380
19,232
32,612
23,374
16,661
9,905
26,566
19,412
333,349
516
333,865
234,235
5,886
372
6,258
4,417
273,693
-
273,693
265,238
1,208
1,143
2,351
874
11,051
7,694
18,745
14,477
1,626
-
1,626
2,334
2,650
1,774
4,424
3,703
958
2,984
3,942
188
14,817
329
15,146
128
1,221
412
1,633
417
2,588
376
2,964
3,761
2,764
2,262
5,026
10,681
5,801
5,601
11,402
9,688
1,085
313
1,398
1,298
48,275
2,246
50,521
37,623
5,107
1,947
7,054
2,471
2,748
619
3,367
2,090
1,037,957
223,889
1,261,846
991,079

49

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

4
Resources Expended
(continued)
Support costs allocated
Charitable activities
Heat, Light & Water Rates
Repairs and Maintenance
Staff Wages
Employer Costs
Pension Costs
Staff Recruitment Costs
Staff Travel Expenses
Telephone and Internet
Insurance
Postage and Stationery
Capital Expenditure
Computer Running Costs
Sundry Expenses
Legal and Professional Fees
(Including Governance)
Lease Costs
Depreciation
Bank Charges
Total Expenditure on Charitable
Activities		 Unrestricted
Funds
Restricted
Funds
Total
2023
Total
2022
£
£
£
£
3,065
1,281
4,346
5,067
5,396
136
5,532
10,353
112,635
-
112,635
106,451
12,404
-
12,404
10,330
6,579
-
6,579
6,387
3,972
-
3,972
774
1,362
-
1,362
870
764
1,217
1,981
3,860
4,459
-
4,459
5,396
1,561
2,527
4,088
2,918
8,077
-
8,077
12,166
7,916
6,605
14,521
14,779
1,610
238
1,848
608
17,717
1,459
19,176
20,151
-
-
-
560
1,378
-
1,378
2,058
799
-
799
575
189,694
13,463
203,157
203,303
1,227,651
237,352
1,465,003
1,194,382

50 Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

The following costs are included in ‘Legal and professional fees’ in note 2

Auditor’s remuneration for audit
work
6
Staff Costs and Trustees’
Remuneration
Wages and salaries
Social security costs
Pension costs		 2023
2022
£
£
4,366
4,224
4,366
4,224
2023
2022
£
£
571,888
461,121
45,016
33,704
33,145
25,799
650,049
520,624

The average monthly number of employees was 25 (2022 - 22).

No employee received remuneration amounting to more than £60,000 in either year.

The key management personnel of the charity comprise the Trustees and the Chief Executive Officer. The total employment benefits of the key management personnel of the charity were £65,600 (2022 - £60,305)

No trustees received any remuneration or expenses in the year. (2022 – nil)

51

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

7 Comparative statement of financial activities

Income and endowments from
Donations and legacies
Income from investments
Incoming resources from charitable activities
Income from charitable activities
Total income and endowments
Expenditure on
Charitable activities
Total expenditure on charitable activities
Net income for the year
Balances brought forward at 1 April 2021
Balances carried forward at 31 March 2022		 Unrestricted
funds
Restricted
funds
Total
2022
£
£
£
44,193
-
44,193
2,987
-
2,987
968,712
240,187
1,208,899
1,015,892
240,187
1,256,079
950,076
244,306
1,194,382
950,076
244,306
1,194,382
65,816
(4,119)
61,697
438,255
120,655
558,910
504,071
116,536
620,607

52

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

8 Fixed Assets

Cost
At 1 April 2022
Additions
At 31 March
2023
Depreciation
At 1 April 2022
Charge for year
At 31 March
2023
Net Book
Value at 31
March 2023
Net Book
Value at 31
March 2022		 Office
Furniture
Computer
Equipment
Improvements to
Leased Premises
Total
£
£
£
£
5,977
64,274
4,290
74,541
-
-
-
-
5,977
64,274
4,290
74,541
5,976
62,972
1,416
70,364
-
430
948
1,378
5,976
63,402
2,364
70,364
1
872
1,926
2,799
1
1,302
2,874
4,177
9
Debtors
Trade Debtors
Prepayments and accrued
income		 2023
2022
£
£
£
£
Unrestricted
Restricted
Unrestricted
Restricted
181,030
-
25,721
-
22,412
2,713
11,128
2,613
203,442
2,713
36,849
2,613

53 Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

10
Creditors: amounts due less
than one year
Trade creditors
PAYE and NIC
Accruals
Deferred income		 2023
2022
£
£
£
£
Unrestricted
Restricted
Unrestricted
Restricted
67,158
266
41,989
-
12,098
-
10,414
-
33,829
3,600
24,979
10,605
376,989
132,798
617,408
67,867
490,074
136,664
694,790
78,472

The deferred income relates to contracted services that have not yet been provided.

Movement in deferred income:
Balance as at 1 April 2022
Released to SOFA in year
Amount deferred during year
Balance as at 31 March 2023		 £
£
Unrestricted
Restricted
617,408
67,867
(478,142)
(2,695)
237,723
62,236
376,989
132,798

54

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

11 Restricted funds

The funds of the charity included restricted funds comprising the following incoming resources, expenditure and unexpended balances of donations and grants held on trusts to be applied for specific purposes.

specific purposes.
Big Lottery Fund Milton Keynes Youth Starz
Big Lottery Fund TARGET
Children in Need OPAL Project		 Movement in restricted funds 2023
At 1
April
2022
Incoming
resourcesExpenditure
At 31
March 2023
£
£
£
£
45,052
84,119
84,691
44,480
57,326
114,911
116,542
55,695
14,158
32,733
36,119
10,772
116,536
231,763
237,352
110,947
Big Lottery Fund Milton Keynes Youth Starz
Big Lottery Fund TARGET
ESIF WRAP Goodwill Solutions
Children in Need OPAL Project
BBC Children in Need Booklet		 Movement in restricted funds 2022
At 1
April
2021
Incoming
resources
Expenditure
At 31
March 2022
£
£
£
£
48,113
104,525
107,586
45,052
57,373
112,487
112,534
57,326
1,171
-
1,171
-
11,698
23,175
20,715
14,158
2,300
-
2,330
-
120,655
240,187
244,306
116,536

55

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

The three-year Big Lottery Fund Milton Keynes project offers services to disadvantaged young people; to address and develop transferable life skills and provide healthy positive activities in the Milton Keynes area.

The three-year Big Lottery Fund TARGET project’s aim is Targeting and Reducing Grooming, Exploitation and Trading of children and young people online across Northamptonshire and Leicestershire.

The three-year Children in Need OPAL project aims to support young people to reduce self-harming and anxiety behaviours in the Northamptonshire area.

12 Unrestricted funds

Unrestricted funds
General Fund
Therapeutic Service Obligations
Redundancy Provision
Support For Ukrainian Customers		 Movement in Unrestricted Funds 2023
At 1 April
2022
Incoming
resources
Resources
expended
Transfers
At 31
March
2023
£
£
£
£
£
324,071
1,372,475
1,227,651
30,000
498,895
60,000
-
-
-
60,000
90,000
-
-
-
90,000
30,000
-
-
(30,000)
-
504,071
1,372,475
1,227,651
-
648,895

The therapeutic service obligations and redundancy provision funds are explained in the Reserves Policy in the Trustee report

The support for Ukranian customers was set aside to supplement a needs-led offering.

56 Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

General Fund
Therapeutic Service Obligations
Redundancy Provision
Donation core costs
Building refurbishment
COVID response MK
Support For Ukrainian Customers		 Movement in Unrestricted Funds 2022
At 1
April
2021
Incoming
resources
Resources
expended
Transfers
At 31
March 2022
£
£
£
£
£
256,355
1,015,892
918,176
(30,000)
324,071
60,000
-
-
-
60,000
90,000
-
-
-
90,000
25,000
-
25,000
-
-
4,000
-
4,000
-
-
2,000
-
2,000
-
-
-
-
-
30,000
30,000
438,255
1,015,892
950,076
-
504,071

13 Reconciliation of net movement in funds to net cash flow from operating activities

Net movement in funds
Add back depreciation charge
Deduct interest income shown in investing activities
Decrease/(increase) in debtors
(Decrease)/Increase in creditors
Net cash generated from operating activities		 2023
2022
£
£
139,235
61,697
1,378
2,058
(7,533)
(2,987)
(166,693)
165,616
(146,524)
370,083
(180,137)
596,467

57

Service Six Impact report 2022-2023

SERVICE SIX FOR THE YEAR ENDED 31 MARCH 2023 NOTES TO THE ACCOUNTS (continued)

14 Analysis of cash and cash equivalents

Analysis of cash and cash equivalents
Cash at bank and in hand:
Notice deposits (less than 3 months)
Total cash and cash equivalents		 2023
2022
£
£
647,103
822,346
530,523
527,884
1,177,626
1,350,230

15 Called up share capital

The company is limited by guarantee and does not have any issued share capital. Every member of the company undertakes to contribute to the assets of the company (should this be wound up during membership or within one year after ceasing to be a member), for payment of debts and liabilities of the company contracted before ceasing to be a member. The contribution payable is limited to a sum not exceeding £10.

16 Contingent liabilities and capital commitments

The company had no contingent liabilities or capital commitments at 31 March 2023 or 31 March 2022.

17 Leasing Commitments

Total future minimum lease payments under non-cancellable operating leases are as follows:

Within 1 year
In 2-5 years
Over 5 years		 Land and Buildings
2023
2022
£
£
5,000
5,000
1,250
6,250
-
-
6,250
11,250

18 Related Parties

There were no transactions during the year with related parties. (2022: nil)

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59

Service Six Impact report 2022-2023

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59

Registered Charity Number: 1132490 Registered Company Number: 6740611