OpenCharities

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

2022-03-31-accounts

1

Service Six Impact report 2021-2022

2021 - 2022

IMPACT REPORT

CONTENT

CONTENT
CONTENT PAGE
Welcome 01
Mission, Vision and Values 03
Our Headlines for 2021-2022 05
Our Services in 2021-2022 06
Our Strategy & Priorities 09
New Services Launched in 2021-2022 11
Highlights 21
Our Team in 2021-2022 22
Commissioning at Service Six 26
A Day in The Business Support Team 27
Thank you to our Funders & Supporters 28
Community Fundraising 30
In the Spotlight 31
A Customer Journey 40
Legal Information 43
Trustees’ Report 44
Report of the Independent Auditors to the Trustees of Service Six 47
Financial Accounts 50

1 Service Six Impact report 2021-2022

WELCOME TO SERVICE SIX IMPACT REPORT

Service Six is an independent regional charity, specifically set up to provide life-changing and often life-saving support services to children, young people and their families since 1979. Our services currently support the communities in Northamptonshire, Leicestershire, Lincolnshire and Milton Keynes with the motivation to improve outcomes for children and young people through addressing their mental health and wellbeing issues that have dramatically increased over the last two years. By creating powerful ways of opening a window on the world, putting life through a prism and refracting it in wonderful ways we are achieving long-lasting change. Through improving resilience, emotional wellbeing and reducing risk-taking behaviours, young people can live healthier, happier and safer lives and are better equipped to meet future challenges life may bring.

We are thrilled to share our Impact Report 2021-2022 with you, illustrating details of how we continued to support as many children and their families over the last 12 months. With stories from our customers and staff, and looking at the numbers behind our service, our Impact Report is jampacked full of the key information you need to find out all about Service Six.

Despite the uncertainties of Covid-19, the Service Six team have risen to the challenges and opportunities of the year with positivity and determination. We continued to find new ways to meet the needs of vulnerable children and young people by listening and learning and always ready to respond to the world around us. We believe in the importance of childhood and teenage years; never forgetting that it is a vital time in all our lives. It shapes who we are and helps us to navigate the world. It is a time for play, creativity, exploration, making friends and having fun. But when a child or young person experiences difficult life events, emotional struggles can overwhelm this precious time.

Our staff and the young people we supported have achieved so many things, which are even more impressive considering the challenges we have all faced during the past couple of years. We are so proud to be part of this charity that is doing life-changing work every single day, and we hope everyone else who reads our story is proud too.

This year we are especially grateful for your continued support of Service Six, we know it is a difficult time for everyone. Thanks to you we look forward to the year ahead with confident plans and excitement about the difference we will make with the power of spreading smiles.

We would like to thank all our volunteers, staff and trustees (past and present) for all their commitment, support, wisdom and ongoing contribution – we couldn’t have done it without you!

----- Start of picture text -----
Andrea Wood
Chairperson
Claudia Slabon
Chief Executive
----- End of picture text -----

2 Service Six Impact report 2021-2022

“I would like to Thank you all for the amazing work you are doing to support the children referred to Happy Heads and making this pilot project a success. I will also be sharing this feedback with our Happy Heads commissioner to show the positive impact. I am really proud that our work is making such a difference in children’s lives.

(Rebecca from Hopping Hill Primary school)

3 Service Six Impact report 2021-2022

We are responding to the identified needs of children, young people, adults and families achieved through a range of professional interventions and partnerships, funded by diverse commissions, grants and donations

----- Start of picture text -----
For all We are
Young People passionate,
to be respectful,
healthy fair and
and ethical in
resilient providing
qualitative
accountable
services.
----- End of picture text -----

Respectful

Passion

Our people are passionate & We believe in supporting all customers committed within their work, in a respectful way with thinking that operating in a caring environment empowers them to help themselves towards each other and customers. and enables them to do so.

Equality

We are committed to enabling equity of access and equality of opportunity within an inclusive environment, showing respect for all as individuals.

Ethical

We will build upon our status as a trusted, transparent service provider and contractor

Accountable

Quality

We will deliver a quality service We will be fully accountable for all with the highest standards for aspects of our servce, acting with our customers, investors and integrity and providing information to contractors. customers and contractors.

Our Approach

We are listening to children and young people to directly respond to their voices, needs and priorities.

4 Service Six Impact report 2021-2022

“R wants to continue sessions with you so I have put in another referral with Service Six. Thanks for all you are doing for R. Thank God for people like you and for services like Service Six.” (Parent of a 12-year-old young person)

Service Six Impatt rÈport 2021-2022 Service Six 2021-2022 Impact Beneficiary Feedback Dellvery Outcome Partnership Collaboration Headlines Reduced Anxiety 9417 Top4 Referral Symptoms Anxiety Lowmood Low se￿.esteern Sew-harrn manga my emotions and to think alx>ut things I wDuld definitely recommend 99.7°k Yp chI￿ren & Young People supported reported that they fe listened to REACH Incrèased knovledge how to keep safe online Increase The level of supp¢xt offered to me has been abcyve and bey￿￿ what I have EvEr experiEnced bef￿e with any <Aher Service Top4 Referral CaLises Family, Incl DIV Peer ReLationships SchooVEduG4tion Abuse 91010 ofYP reported a ty)silive change as a result of engaging with us 12147 Sessions delivered m--os Increased Self- confidence VOIVNIIIRI45 MIIIIRI Increase 950A of YP would recommend our Serv￿ to others CRYSALYS l am happy again and feel safe now. rouNC.ATior4 Improved Understanding of Risks 640 360A Digital 64°A Face to Face Safeguarding Concern5 su￿Ida1 self.harm Online Safety Improved Acce5S to Support KiDscape S seems so happy 44% ggoh ofYP fell safe within our servi have my Iillle happy girt back Thank you f￿w￿l1Th9Wlth her andlhenk for everything Increase 7.30 Average DNA rale Improved Protective Behaviours 44LNr* Emerging Trends for 2022-23 Disordered Eating IARFIDI Gender Id8ntty Mallows 11 has helpEd me become a better rerson and it has made rne enjoy Ir￿Irng again 84% Yp reported an improved Core Score Increased Wellbeing 6.5 weeks average waiting time Increasè In Complexty Beyc￿dT￿e0[Y Preparing Children & Young People for a healthy and resilient future

6 Service Six Impact report 2021-2022

Our Services in 2021-2022

Northamptonshire

Caring Connections – Improving mental health, education and employment outcomes for Children in Care and Care Leavers

Emotional Wellbeing and Mental Health Support, Counselling and Therapy for Children and Young People living in East Northamptonshire and Wellingborough. (Including Adults in East Northamptonshire; includes a wide range of contracts)

Espresso Yourself Wellbeing Cafe – Weekly drop-in sessions in Wellingborough for young people and their families who find themselves in an emotional crisis and require immediate support.

Happier Families – Family Support and Wellbeing Programme

Happy Heads Under 11s Service – Supporting Primary School aged Children to build emotional resilience and develop a healthy mind so they can be happier and healthier kids.

Kidz & Youth at the Mews – Safe place for Children and Young People to make friends and have fun

N-SASS – Northamptonshire Support After Suicide Service providing access to timely and appropriate support for people living anywhere in Northamptonshire of any age who are bereaved or affected by suicide

OPAL – Therapeutic support for Young People who self-harm

OUT THERE Wellingborough – Youth Group for Young People who identify as LGBTQ+

Post Sexual Abuse Pathway (PSAP) - Therapeutic services for Children and Young People who are the survivor of Sexual Abuse/Violence

Rapid Response – Therapeutic support for Young People who visit A&E with Self-harm issues or who have been identified as requiring immediate emotional support.

SHAPE – Self-Harm Awareness and Prevention Enterprise, providing education, awareness and support about Self-harm in East Northamptonshire & Daventry.

StreetWise Raunds – Diversionary Activities to reduce youth anti-social behaviour and low-level youth crime

TARGET –Targeting And Reducing Grooming, Exploitation and Trading of Children and Young People Online (sexual and criminal exploitation and abuse)

Youth Court Solutions – ‘At Court’ Problem Solving Service based at the Wellingborough Youth Justice Centre.

7 Service Six Impact report 2021-2022

Leicestershire

Post Sexual Abuse Pathway (PSAP) - Therapeutic services for Children and Young People who are the survivor of Sexual Abuse/Violence

TARGET –Targeting And Reducing Grooming, Exploitation and Trading of Children and Young People Online (sexual and criminal exploitation and abuse)

SAPPHIRE - Emotional wellbeing support to improve mental health and education outcomes for Children in Care

EMERALD - Emotional wellbeing and mental health support to increase resilience and reduce anxiety

Lincolnshire

Post Sexual Abuse Pathway (PSAP) - Therapeutic services for Children and Young People who are the survivor of Sexual Abuse/Violence

Milton Keynes

Rapid Response – A&E Crisis Prevention and Discharge Support

Spectrum – Weekly Youth Group for young people with Special Educational Needs (SEN)

Stepping Stones – support provision for young people transitioning from Mental Health Inpatient Services to Community Integration

Youth Starz – Emotional wellbeing and mental health support for Children and Young People to develop confidence, resilience and transferrable life skills

Many of our projects and services are delivered in partnership and collaboration with other amazing organisations; the REACH Collaboration, Northamptonshire Youth Offending Service, SARCs, Stand Out Northamptonshire, the Crysalys Foundation, Voice Northamptonshire, Volunteering Matters, Northamptonshire Domestic Abuse Service (NDAS), Northamptonshire Youth Offending Service, Northamptonshire Health Foundation Trust, Learning Without Limits Academy amongst many others.

Service Six Impatt rÈport 2021-2022 TD kifflwi, hoApi nj pJetL ￿SelF back ryfiler ￿￿. l 8wfvI Ertr oetkn. I

9 Service Six Impact report 2021-2022

OUR STRATEGY MAP

OUR PRIORITIES BEYOND 2022

10 Service Six Impact report 2021-2022

“J seems so happy and I think I may just have my little happy girl back. Thank you for working with her and thank you for everything.”

(Parent)

11 Service Six Impact report 2021-2022

New Services launched in 2021-22

When children move on from primary to secondary school they experience excitement by this transition, which is often accompanied by palpable anxiety – from children and parents alike. The transition from Year 6 to Year 7 can be a stressful time for children.

Happy Heads is our new Under 11s early intervention service on a needs-led basis, providing the child with small learnable skills that increases emotional resilience over time and will help children to better cope with the challenging aspects of school and day-today situations. Children will be equipped with a range of smart moves they can make when things get tough.

Happy Heads is using the Smart Move approach which is based on the Resilience Framework and will support KS2 Year 6 children to prepare for the transition from primary to secondary school, promoting and encouraging children to feel more resilient by providing with a space to explore thoughts and feelings as well as providing a useful long-term resource to refer back to in times of stress and anxiety. Putting theory into practice helps children and their parents to use those methods in their daily lives. Academic resilience enables children to achieve good educational outcomes despite living with complexity and their adversity and help those vulnerable children do better than their circumstances might have predicted.

Since the launch in October 2021, we have supported 318 children.

A special Thank You to the Northamptonshire Clinical Commissioning Group for funding both new service!

Bereavement is a painful experience, but when someone loses someone to suicide or suspected suicide it can be especially traumatic for family, friends, colleagues and the wider community. The complexity of losing someone to suicide can leave those bereaved with unanswered questions, complex and confusing emotions whilst having to take responsibility for practical matters that may need to be carried out following the loss.

The Northamptonshire Support After Suicide Service

(N-SASS) is a free service for people living anywhere in Northamptonshire of any age who are bereaved or affected by

suicide, making sure you have access to timely and appropriate support. Our team of three Suicide Support Liaison Workers will listen and support the bereaved emotionally and with any practical issues that may follow a death by suicide or suspected suicide.

This service is delivered in partnership with our colleagues from the REACH Collaboration; the lowdown and Youth Works Northamptonshire.

Since the launch in September 2021, we have jointly supported 33 people/families.

12 Service Six Impatt rÈport 2021-2022 MENTAL HEALTH DROP-IN SERVICES FOR 11-18 YEAR OLDS IN NORTHAMPTONSHIRE If you find yourself needing support. we're here to listen and help in your time of need. Book an oppointment by calling the numbers provided or drop in during our opening times. OPEN Stsppory aDd 4dvice WellbeiD9 4etiVities Peer Stsppo P4rent Stsppory Is I 4vai14ble 41s0 4vail4ble Retyote19 Espresso ovrself Café M•nd4y & Frld•w 4phi- 8piil Tts¥rsd4i 4piil- 8pM1 gham Rd. Northompton. NN1 1PP 69q385 Kettering. NN16 gHX 01536 518339 IVHS TMsd4 4pmi- 8pui Northampton5hire Healthcare Sat•rday IOaNI.2PIO Servl¢e SLX ou or or rvice Ix. ossoon Mews Wellingborough NN8 3LT 01933 2YY520 18 Argyll St. Corby. NNIg 1RU 01536 518339 YOUTH WORKS lo°wdov:. Wednesday 4pm- 8p CHAT Y Sat￿rdaY 12pin- 4pm stAndrew Souster Youth Building. SO Mtsrket Rotsd. Thrapston. NN1U UJU 01832 2YUU22 Morket Squore. DGventrv. NN11 UXG 0132Y Y06Y06 Time HEAL THCARE CHAT Youth Counselling

13 Service Six Impact report 2021-2022

In November 2021 we joined the Northamptonshire Espresso Yourself service, launching the Wellingborough Wellbeing and Crisis Drop-in Café. The expansion of our successful wellbeing services increases access to mental health support for young people, with the aim of reducing admissions of young people in a crisis presenting at accident and emergency departments. The Café provides a safe place for young people to come along and receive support. Friendly mental health professionals are on hand to listen to and help individuals in their time of need, providing advice, support or signposting / referrals to the relevant team or organisation. Parents and carers are also welcome to drop-in.

Espresso Yourself is a joint project delivered by the REACH Collaboration with cafes run across Northamptonshire.

A special Thank You to the Northamptonshire Health Foundation Trust for funding the expansion of Espresso Yourself!

We were super excited to finally be able to launch our new LGBTQ+ Youth Group ‘Out There’ in Wellingborough in June 2021. The group is open to all young people up to 18 years old from across the county who identify as LGBTQ+. This project has been made possible thanks to our partnership working with the Northamptonshire Clinical Commissioning Group and the REACH Collaboration, expanding the existing LGBTQ+ provision in Northampton and Kettering and has also been supported thanks to a £1,000 donation from the David Laing Foundation to help support staffing resources for this group.

Since the launch 45 young people have enjoyed a safe, friendly and confidential space where they can be themself, explore their identity and connect with like-minded people.

We were delighted to announce the launch of our new Spectrum Youth Group in July 2021 at our Chapter House Community Centre in Coffee Hall Milton Keynes, running every Thursday. The group is for young people aged 11 to 18 who have Special Educational Needs - two hours of activities, games and fun; playing, meeting others and making new friends. Since the launch we recorded 18 young people regularly attending the sessions.

----- Start of picture text -----
A special
Thank You
to the
----- End of picture text -----

14 Service Six Impact report 2021-2022

Huge Thank you to the Crysalys Foundation for donating over 100 STAR cushions, which we have been giving out to children and young people accessing our services to

tackle their Trauma together.

STAR is looking bright and hopeful even after the greyest of days - a gentle reminder that all will be okay. STAR always brings a spark and a glimmer of hope wherever they go. We often observe STAR to be held tight, always snuggled close to the chest with a chin to rest or a cheek to soothe. Ours included and fellow adults as well! We all need access to a teddy from time to time to re-center, settle, regulate and ground. We are never too old for a teddy and STAR is the ultimate snuggle cushion!

www.tackling-trauma.com

15 Service Six Impact report 2021-2022

In August 2021 the REACH Collaborations received funding from the Northamptonshire Clinical Commissioning Group and Northamptonshire Health Foundation Trust to launch a new pilot service ‘Tier 2.5’ with the aim to extend the current Tier 2 ‘Getting Advice’ youth counselling provision to offer emotional wellbeing support and counselling to children and young people referred to REACH who exceed the threshold of Tier 2 but do not meet the threshold for CAMHS at Tier 3 ‘Getting Help/More Help’.

We are so delighted about this additional resource, which supports the increased demand on the youth counselling services across the county, aiming to reduce waiting times for children and young people and prevent further escalation to specialist mental health services and closing the gap in health inequalities. The Tier 2.5 delivers improved outcomes for young people achieved through the delivery of a safe, equitable, consistent, and evidence-based service across the county.

The pilot Tier 2.5 has now been included in the counties NHS baseline funding for 2022-2023.

Kidscape and Service Six , with support from the Crysalys Foundation and the University of York, are working together to pilot the use of therapeutic interventions for children and young people who have experienced and been impacted by bullying. We want to understand whether this is an effective intervention for supporting children who have experienced and been impacted by bullying.

The pilot project launched in January 2022, providing therapeutic services through BACP accredited trauma-informed counsellors to children and young people aged 8 to 18, and their parents/carers, who experienced bullying over an 18-month period.

16 Service Six Impact report 2021-2022

“My son attended Service Six twice a week from September to November 2021 when he was 16. Kerry would pick him up from nearby Milton Keynes College and he would spend a couple of hours at the Service.

At first, he wasn’t sure he wanted to go.

Soon, however, the team had found out about him and his interests. He found them easy to talk to and began to enjoy cooking, trips to the shops and painting a mural on the Service Six wall.

As a family, we were struggling to get what my son needed from CAMHS. We felt Kerry and Katie grasped our situation very quickly, that they understood and cared about us. They supported our son so that his voice could be heard and he was always at the centre of their care. They spoke up for us in professional meetings. We are very grateful to them for being there for us all during a difficult time.”

A Parent

17 Service Six Impact report 2021-2022

Stepping Stones was introduced in April 2021 in partnership with Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group and Volunteering Matters.

This pilot received initially funding for two years and is designed to support young people transitioning back into the community following an admission into a mental health inpatient unit.

Young people are referred into the service by CAMHS and initially supported in the run up to discharge, often acting as a voice for that young person.

Following discharge each young person is entitled to up to 6 hours of support each week for up to 3 months, co-producing a bespoke support package, ensuring that the young person is feeling heard and involved at every step.

Once the young person has achieved a point of stabilization within their community, they are matched with a volunteer mentor from Volunteering Matters where they can continue to receive support for up to 12 months.

In the first year we received 28 referrals and delivered 310 intensive customer support sessions. 1324 text interactions and 292 phone calls took place between our Youth Specialist team and the young people and further 2000+ emails were exchanged in relation to young people’s support.

Katie Byrne, Milton Keynes Service Manager

“Our Daughter was first referred to Stepping Stones after an inpatient stay back in March 2021. Kerry came and introduced herself to us and built up a relationship with our daughter, gaining her trust and listening to her interests. This helped her gain the confidence to go out of the house with Kerry and to the centre. It gave her someone/something that was non-medical, where she didn’t have to talk about her condition and answer a million questions about how she was feeling and coping if she didn’t want to.

Unfortunately, she ended up back as an inpatient this time for 7mths. Kerry kept in touch with both her and us in that time, continuing to keep that trust with her and listen to me when things weren’t great. She’s back home now and back accessing Stepping Stones. She looks forward to her time with Kerry.

It breaks up her week and gives her something to look forward to, to distract her and build her own confidence.

An OT of the hospital summed up what Stepping Stones was by describing Stepping Stones as having her own personal OT in the community. They have been an important service in her recovery and coping abilities within the community. We as a community are lucky to have such a service available to the young people that need it and that would otherwise be struggling and lost without.

Thank you

A Parent

18 Service Six Impatt rÈport 2021-2022 I L4yA, a4J.

19 Service Six Impact report 2021-2022

Following the Northamptonshire Magistracy’s successful introduction of ‘Out of Court’ Youth Reviews and ‘In Court’ Problem Solving Hearings the newest iteration of the problem-solving environment was to establish an ‘At Court’ Problem Solving Service based at the Wellingborough Youth Justice Centre.

Youth Court Solutions (YCS) was born and launched in October 2021 in partnership with the Northamptonshire County Youth Bench, the

Crysalys Foundation, Northamptonshire Youth Offending Service and Service Six. YCS is held fortnightly at the Northamptonshire Youth Justice Centre providing a valuable opportunity to pilot an innovative holistic hub model to help to achieve youth crime reduction and prevention in the county. YCS utilises the centre’s fortnightly court hearings to proactively engage and build relationships with defendants, victims and families. The service act as a referral pathway to a range of complementary interventions including diversionary, group work, therapy and community activity programmes delivered by a network of other county charities. YCS strives for collective positive impact with outcomes such as improved health and wellbeing, increased family communication and resilience.

Since the launch YCS engaged with 79 young people and 39 grown-ups at court.

The pilot project was delivered on a Pro Bono basis and has now secured funding to continue this vital work.

(More detailed information can be found here https://crysalys.org/youth-court-solutions.html )

Our Youth Club in Wellingborough is back. In January 2022 we launched two Youth Clubs;

Kidz on the Mews for primary school aged children and

Youth on the Mews for secondary

school aged young people.

The aim is to give children and young people a safe place in their community where they can go to, meet with other young people, explore different activities and learn transferrable life skills. Alongside this young people also receive support with any issues affecting their lives.

The group for the younger children focuses on early help and prevention, including informal education to help them to learn and progress life skills and to enable them make informed decisions and healthy choices.

The group for the young people provides a safe place, preventing them from spending too much time on the streets, committing low level anti-social behaviour and getting involved in low level criminal activity.

Since the launch we have delivered 44 sessions and engaged with 51 young people.

A special Thank You to

20 Service Six Impact report 2021-2022

“Thank you for all your hard work, you have made a difference to our children. Thank you for your updates and feedback (where appropriate) from your sessions. It has been very useful and has enabled us to provide the support needed for our children.” Sharon Collins, Family Support Worker, Olympic Primary Academy

21 Service Six Impact report 2021-2022

Highlights

In February 2022, The High Sheriff of Northamptonshire , the Honourable Mrs Amanda Lowther DL presented the High Sheriff Award to our Chief Executive Claudia Slabon in recognition of great and valuable services to the community. Mrs Lowther’s appreciation was extended to the Service Six team by spending an afternoon with everyone at the office, finding out more about the individual work each member of staff is doing, whilst enjoying some cake and coffee.

We are beyond delighted and very honoured to have received this prestigious award, adding to our collection of commendations, including the Rose of Northamptonshire Award for services to Coronavirus and the Queen’s Award for Voluntary services, celebrating Service Six’ outstanding work and contribution to enable children and young people to live happier, healthier and safer lives.

----- Start of picture text -----
OUR PRIORITIES BEYOND 2022
----- End of picture text -----

We were absolutely astonished to hear that ‘This Morning’s’ Dr Zoe Williams has taken on the Chasers in ITV Beat the Chasers Celebrity Special, Series 4 Episode 5, in a bid to win big money for her chosen charity – Service Six! She has taken on three Chasers in an attempt to win £15,000 but unfortunately was defeated by the quiz masters. For us she is still a winner as we received a donation of £1,000. Thank you, Dr Zoe Williams for your support and believing in our cause.

22 Service Six Impatt rÈport 2021-2022 '/06 Changing Lives Creating Futures Bosss favourite. .bii 'rw

23 Service Six Impact report 2021-2022

Our Team in 2021-2022

Management Team

Claudia Slabon – Chief Executive Claire Wright – TARGET Manager (until February 2022) Emma Campion – Operations Manager Freyja Montali-Gammon – TARGET Lead Co-ordinator Giuseppe (Pep) Finn-Scinaldi – Team Supervisor Katie Byrne – Milton Keynes Service Manager Lorna Bhattacharya - Service Hub Team Leader (until August 2021) Yvette Lambe – Head Clinical Lead Therapist

Business Support & Finance Team Karen Green – Bookkeeper Leanne Robb – Business Support Tanya Costantino – Business Support Tina Botterill – Business Support Sue Chapman – Business Support

Fundraising Team Billie Calland – Community Fundraiser Brian Drury – Fundraiser & Bid Writer Youth Specialist Team Amanda (AJ) Jackson Beth Waters (sessional) Billie Calland Chloe Phillipson (until February 2022) Claire Fairey Clare Cundy Gemma Muscutt Kerry Smith Kim Jeffs (sessional) Kirsty Barber Leanne Robb Lyndsay Carson Navdeep La Plant

Sean Davison (until May 2021) Sonia (Kimmy) Stuart Sophie Horner (until August 2021) Tony Butcher

Child Independent Sexual Violence Advisor

Lyn Brain (Serenity Secondment) Support After Suicide Liaison Worker John McMann

Therapist Team

Abbie Jobin Alexander Ballard Alexandra Bosnic

Alice Batten Debera Torpey Deena Singh Emma Moore Esther Allday Felicity Botterill Freyja Montali-Gammon Honorata Chorazy-Przybysz Jane Wildbore Joanna Gilbert Joanne Vickers Julie Lee Kim Orlandini Mike Santoro Natasha Saddington Ophelia Woods Paula Burrows Rachel Spence Rebecca Bradley Sarah Gage Sarah Irvine Sophie Marsh Stacey Mawson Sue Dutton Victoria Gess Yvette Lambe Yvonne Hodson Student Counsellors Alison Pavitt Amy Skelton Kushika Popat Laura Harrison Tracey Easton Sarah Musselwhite Susan Cuffy-Smith

24 Service Six Impatt rÈport 2021-2022 li vl -IIL4 1 , 11 wis0￿1 LOOKS L,

25 Service Six Impatt rÈport 2021-2022 Never underestimate the difference you made and the lives you touched. Thank you !

26 Service Six Impact report 2021-2022

Commissioning at Service Six

We offer a commissioned (paid for service for independent income generation) to those that do not fit the criteria for our free funded services. We provide services to Schools, Northamptonshire Children’s Trust, Parent/Carers, Individuals, Housing Providers – just to name a few!!!

Part of my role is to provide quotes based on the needs and information given by the person or organisation who is thinking of potentially commissioning our services, request all the necessary paperwork and when it had been signed-off, allocate the customer to one of our amazing Therapists or Youth Specialists to work with this customer.

On a typical day I can be chasing for paperwork, ensuring documentation completed appropriately, phoning customers/parents/carers/commissioners to keep them updated and act as the key point of contact for all commissioning enquiries.

That's just some of what I do - I'm a busy bee all the time! It's a fun job and I believe in what we do. I'm lucky to work with a great team too!

Tanya Constantino, Business Support Team

----- Start of picture text -----
131
individuals
supported
1265
Sessions
delivered
----- End of picture text -----

“Katie is doing so well since your sessions; she has completed turned around. I literally cried when I read her school report because she has done so well and I think that you played a big part in that. I cannot thank you enough.”

A Parent

27 Service Six Impact report 2021-2022

A Day in the Business Support Team

To be part of the Business Support Team is one of the most fulfilling and rewarding jobs. At this time of year, with the summer holidays, the building feels alive and at its busiest for us. With so many young people and families coming through the door as well as the practitioners (Therapists & Youth Specialists) and visitors; the building is a hive of activity.

As the Business Support Team, we are located at the front of the building; we greet all visitors as they enter, checking their appointments and notifying the staff that their customer has arrived, and offering any support with queries and questions from the visitors.

Behind the other side of the desks, we are all completing our daily tasks to help things run smoothly. The first thing is to check the inbox for emails. These are all dealt with individually, with varying priorities. This could take an hour to complete in our quiet times, or it could be a continuing river of emails at our busiest. We would then go to the referrals that we have received, which we can receive in varies ways; direct from our website as online referrals, via email from outside agencies, via post, or on occasion, people have come in in person. These are all entered on to our system and given a unique reference number to identify each case.

Other tasks that are completed daily are allocations, action required, rejections and closures. Allocations is when we are assigning customers to practitioners. These are taken from our various waiting lists, and are allocated to the suited Practitioner. Rejections are referrals that we are unable to accept for various reasons. Majority due to being out of our funded area, in which case we make contact to signpost to the support service that covers their residential area. Action required relates to further referral queries; it could be date of birth is missing or further detail is required to help us to triage and offer the best support. Therefore, we would contact the referrer or parent/carer to gather the required information. When closing a case therapists email us to say that they wish to close a case and stating the reasons for this, which we will confirm once case closed.

In between completing the above tasks, we are receiving and dealing with incoming calls. On our busy days, the phone seems to ring off the hook. Some calls are quite challenging as they can be from a distressed caller. These can be long calls, as the caller may want your listening ear and your time. We give them all the time they need. This can result in a reassured caller who no longer feels alone, and has been listened to, finding the right support they need.

Through the day we will have other team members come and request help with queries on a case, contacting a customer, sending out a 10-day letter, room bookings and really any help that is needed. We are definitely kept on our toes but we wouldn’t want it any other way. At the end of our busy day, we have a tidy round, check the building, set the alarm, lock the doors already to return and start again.

These days happen because we’re a team. 😊

Leanne Dunkley, Tine Botterill & Sue Chapman

28

Service Six Impact report 2021-2022

WE ARE SAYING THANK YOU TO OUR FUNDERS & SUPPORTERS

Thank you to everyone who helped us to pave the way to doubling the size and lasting impact of Service Six. Truthfully, we could not do this without you. On behalf of the Service Six Board of Trustees, the Service Six team and of course the children and young people we serve, a sincere thank you for being so generous and believing in the work we do.

Amazon Smile Andrea Wood ASDA Foundation BBC Children In Need Bedfordshire, Luton and Milton Keynes Clinical Commissioning Group

Beyond Theory Billie Calland Claire Wright Collingwood Lighting Crown Forfeiture Danetre And Southbrook Learning Village E-ACT David Laing Foundation East Northamptonshire Council Easy Fundraising Faraway Childrens Charity Gateway HR Great Doddington WI Healthy Young Daventry High Sheriff of Northamptonshire ITV – The Chase (Dr Zoe Williams) Jenny Ludlow Juliet Smith

Kidscape Kingsthorpe College Lancaster Academy Learning Without Limits Academy Trust Maud Elkington Charitable Trust Masonic Lodge Buckinghamshire Morrison’s Foundation & Community Champion Moulton School National Community Lottery Fund Nazir Afzal OBE (Patron)

NHS England North Northamptonshire Council Northamptonshire Centre for Counselling Studies Northamptonshire Childrens Trust Northamptonshire Clinical Commissioning Group Northamptonshire Community Foundation Northamptonshire Domestic Abuse Services Northamptonshire Health Foundation Trust Northamptonshire Public Health

Northamptonshire 50+ Nottingham University Hospital Trust PayPal Giving Fund People’s Postcode Lottery Places for People Prospectus Raunds Town Council REACH Collaboration Rushden Academy Sainsbury’s Serenity Simpson & Weekley Soil Association Southfield School for Girls South Wigston High School Stand Out Northamptonshire The Crysalys Foundation The Duston School The Mallows Company The Parker Academy E-ACT TK Maxx & Homesense VCSE Health & Wellbeing Fund VOICE Northants Weston Favel Academy

…. and a huge gratitude to all our individual Donors, Sponsors, Supporters and Community Partners for working with us to make a difference Children and Young People’s Lives.

We could not have done it without you 😊

29 Service Six Impact report 2021-2022

----- Start of picture text -----
Mayor of Raunds Charity of the Year
----- End of picture text -----

----- Start of picture text -----
Stevie & her brother doing a
Tombola for Service Six
Rebecca Bradley fundraising
for Service Six
----- End of picture text -----

----- Start of picture text -----
Gateway HR Charity of the Year
----- End of picture text -----

30 Service Six Impact report 2021-2022

Community Fundraising

It has been a very mixed year for community fundraising. Not as drastic as last year, due to complete shutdown from any social fundraising or interaction, however, still not completely settled due to the pandemic that was lingering.

In April 2021, the world was still communicating and reaching out via video links. My computer and I continued spending hours researching small, medium and large funding streams that may be suitable for us to apply to. I wrote to numerous trusts asking for donations towards our core costs, jumping on any free training, funding fairs and every virtual fundraising event going. As well as, meet the funders seminars, open funding rounds and scrolling through charity toolkits and websites weekly, I even compiled a social media calendar and was very much involved, for a time, in posting all our content. For all that know me, you will be surprised to hear that I was really quite good at it!

By the summer months, with a Rose of Northamptonshire award under our belt, I was receiving invitations to leave my computer and mix face to face again. I can’t lie, it was very strange, even a little scary interacting with more than one or two people again. Mrs Sylvia Hughes, the Major of Raunds, chose Service Six as her charity of the year. It was good to break the social ice by supporting and attending her planned fundraisers, in a familiar place, in the company of good people.

All of a sudden it was all about me being out and about with my awareness table again, rather than sat with my computer. The last quarter of the financial year saw me networking and spreading the word about our amazing charity at numerous social gatherings. Me and my table seemed to be at every community event, consortium, Forum, Leader’s lunch, AGMs and market places, member’s assemblies, showcases and even the High Sheriffs Court Service. It has been refreshing to see people again to collaborate, network and share experiences and issues that have affected not only Service six but the whole of the Third Sector, after the last few turbulent years.

Billie Calland, Community Fundraiser (and Youth Specialist)

A proud total of £44,194 were raised through community fundraising, donations and sponsorships!

31 Service Six Impact report 2021-2022

In the Spotlight

Young Person’s (aged 13) experience with the

Opal Project

I attended the Opal group work sessions at school. There were 6 other young people in the group and we all attended 6 sessions.

I felt very nervous to begin with as school had told me what it was about and I was worried I would have to talk about things in front of everyone.

The first session turned out to be a lot less scary than I thought it would be. The worker talked us through what we would be working on as well as getting us to help make rules that made the space feel safe. We also played a game that helped us feel ok about talking in front of the other students.

The second week I was still a little anxious but not as much as I was previously. The worker told us today we would talk about anxiety. Through the session it turned out everyone had worries about the same kind of things like school. The worker helped us through some activities that made us look at our worries differently.

In the following weeks we did work on risky behaviours and self-confidence. The best exercise we did was where the group wrote out positive things or compliments for the other

students in the room. This made everyone smile and feel happier about them self. There was also a piece of work with lots of techniques on it that I still use now.

As the weeks went on, I got more comfortable in the group and felt I could talk to the worker about some things. The group really helped me realise there are others dealing with similar issues and that there are ways to deal with them. It was nice to have someone to be able to talk to about these kinds of things, especially self-harm as this is really hard to talk to people about.

Thank you to Gemma Muscutt, Youth Specialist & Pep Finn-Scinaldi, Team Supervisor.

32 Service Six Impatt rÈport 2021-2022 Tth IL P4xSk eLA) L*)eeks' CK

33 Service Six Impact report 2021-2022

The LGBTQ+ ‘OUT THERE’

Wellingborough group started in June 2021. The journey that each individual has been on, and collectively as a group, has been amazing and a privilege for the Service Six Youth Team to be a part of.

Initially the young people, aged 11 to 18 who identify as LGBTQ+, were a little tentative and unsure, but over time the OUT THERE Wellingborough group has blossomed into a safe, vibrant, fun, energetic space for the young people to meet weekly. Each person has been on their own path of being more confident, sure of themselves and being happy in who they are.

We are proud to have created a safe vibrant place full of laugher and friendship, where young people are able to talk, share and feel able to speak about important issue that affect the lives of young people who are LGBTQ+. We have seen young people who were unsure of talking to their family and friends about how they identify to now being proud and strong in who they are and talking openly to family and friends with the support for each other and the Youth Team at Service Six. We have included within the weekly sessions a variety of activities such as cooking, art, music, consultation work, self-esteem workshops and wellbeing circles.

The young people attended for the first time Pride in Northampton 2022 and we witnessed the group being confident in who they are – this was really wonderful and they were all standing a little taller and proud after this event.

Giuseppe Finn-Scinaldi, Lucy Price, Tony Butcher & Navdeep Laplant Youth Specialists

We provide support to children in care and young people who are leaving care. As a qualitied social worker and previous Advocate for the local authority, I am able to bring this knowledge and experience in supporting young people on the Care Connections Programme , in partnership with Stand Out Northamptonshire.

I have supported a young person whose wish was to go to university. With their focus and determination and my support in completing their application and working on interview skills, they were successful and are on a full-time course.

There is a focus for many young people to ensure that their voice is heard in regards to their wishes and feelings.

It is a credit to Service Six that due the situation with COVID 19 we have been able to adapt and add remote sessions as an alternative to face-toface support.

This has included exclusively supporting a young person by telephone which was their preferred option. Technology and entering the lines of safe communication that children and young people are comfortable with is essential to support, adding an extra option for young people, who at times have mixed and matched face-to-face as well as remote support.

The Caring Connections support means working with social workers, foster carers, schools, employers, reviewing officers, personal assistants and anyone who may be in the circle of support.

Tony Butcher, Youth Specialist

34 Service Six Impact report 2021-2022

“This SEN youth club helps R so much especially because he struggles with social skills and finds it hard to focus. He goes every week, he relies on this group part of his routine, SPECTRUM a place where other children like R that find it hard to socialize with other children and helps with learning new skills and taking turns and to support R to make friends. It helps him to keep calm. This group is amazing for children who have ADHD and ASD. I’m Spectrum is a youth group in Milton Keynes which is held on a thankful there is a group like this in Milton Keynes for R to express himself in a safe way. Thursday every week. This group is only for young people 11 years I just wish there was more ASD SEN gr up and for those young people who have ~~ou~~ Sp ps lik ecial ~~e~~ Ed this. Kids all over Milton Keynes need ucational t ~~hi~~ Ne s even the Salt Team at MK speech and language thinks this is really helping my son.” eds. The aim of the group is to promote positive friendships; this is something that most young people with SEN needs can struggle

with.

A Parent

35 Service Six Impact report 2021-2022

At the SPECTRUM Youth Group provides a safe and calm place for young people who have Special Educational Needs to access the activities we set out for them. The sensory tray table is always the first table the young people check out, these sensory trays change each week and a favourite sensory tray is the water beads. These expand with water and are great to put your hands in. Some weeks we have ice in the trays; one of our young people uses the ice to calm themselves after a tricky day at school. They put their hands in and love to watch it melt. Crazy foam and slime are also a favourite sensory tray to.

Each week we have an art table for the young people to show their creative side. This is a great area for them to start up conversations whilst being creative. We have activities around certain celebrations but most of the time we plan to have a variety of art activities, such as free drawing, painting, wax art, stain glass windows and coffee filter art.

have the dark den out for the overwhelmed or just need calming lights inside and also

During the sessions we always have the dark den out for the young people to use if they get overwhelmed or just need some quiet space. It has many calming lights inside and also different textured materials for them to use. Baskets of fidget toys are all around the centre for any of the young people to use at any time.

Over the past year we have seen the young people who attend Spectrum grow in confidence, ask each other if they would like to join in activities and had conversations with each other or in a group. They have also become good friends and worry about each other when one is not there, but now also having the confidence to tell each other if they need space. It has been fantastic to watch them gain respect for each other’s feelings.

Our plan for this next year is to take Spectrum to other areas in Milton Keynes, so that other young people with SEN can access our group.

Claire Fairey, Youth Specialist

36 Service Six Impact report 2021-2022

Freyja Montali-Gammon, TARGET Lead Co-Ordinator

37 Service Six Impact report 2021-2022

It is the generosity and the tremendous support of individuals, trusts, local authorities and other organisations that enables us to offer critical support services to vulnerable children and young people – like the TARGET Project.

There are many ways in which individuals and organisation can help Service Six to make a difference by continuing with TARGET beyond next year, and some won’t even cost you a penny – please go to our website to find out more https://www.servicesix.co.uk/help-us/

38 Service Six Impact report 2021-2022

Here you can see a couple of LEGO men that young people have built during their TARGET support sessions. The idea is that they create a LEGO character that is behaving in an unsafe way online; so, it could be someone that overshares personal information.

We would discuss some characteristics of that character like a big mouth for telling everyone where they live or big arms for taking selfies everywhere they go.

Once the young person starts building, I then open up a dialogue around the topic “Can you tell me what personal information is”? or “Can you think of why not to share?” etc.

I have used this mainly for talking about oversharing personal information or cyberbullying.

Leanne Robb, TARGET Youth Specialist

“Thank you for always listening to me, it has really helped me knowing you will be here every week.”

Young Person, aged 10

“Leanne has really supported my daughter and helped her move through her difficulties.”

Parent of Young Person, aged 15

“Thank you so much for the past few weeks and the new techniques you have showed me. Thank you”

Young Person, aged 13

39

Service Six Impact report 2021-2022

I have been working with a fifteen-year-old girl on the TARGET project.

She has very slowly begun to open up to the fact that there was some trauma in her childhood until the age of 8/9 when she was moved in to care. Although, this trauma was never discussed in the sessions and she has never spoken about this with anyone as she had not felt ready.

In the following session I took a STAR cushion for her and spoke to her about the tacklingtrauma website and how it might support her. Her eyes immediately lit up on seeing the STAR and she chose to carry it around rather than put it in her bag. She said she might get in to trouble with teachers for this but would explain I had given it to her in a session.

In the next session I asked her if she was approached by a teacher and she said no. However, she said at lunch she had been approached by a girl in the year below who said “I have that teddy”.

Over the next sessions she spoke about how they look out for each other if one is alone at lunch time the other will call them over in to their friendship groups. She also said they are able to confide and talk to each other as they have similar childhood stories.

In our last session we discussed another referral being put in as she now feels ready to talk about her past.

I hope this makes you smile as it did me 😊

Leanne Robb, TARGET Youth Specialist

40 Service Six Impact report 2021-2022

A Customer Journey: ZOE

Written by Yvette Lambe, Head Clinical Lead Therapist

Introduction

This case study is based on a customer referral from Serenity which is the Sexual Assault Referral Centre attached to East Midlands Children and Young People’s Sexual Assault Service. Zoe was on a family holiday in Norfolk when she made the disclosure of sexual abuse which was prompted by the awareness that she would be sharing a room with her brother. Zoe was 12 when she made the disclosure, the alleged perpetrator being her paternal Grandfather and to her awareness, had commenced when she was approximately 8 years old. Zoe and her siblings would stay at their paternal grandparents’ home during school holidays, so the sexual abuse was recurrent. Zoe believed that her paternal Grandmother knew of the abuse which compounded the impact of the abuse.

From the disclosure and the police involvement, Zoe attended a forensic examination, again compounding the impact of the abuse. Zoe was allocated a ChISVA (Children’s independent Sexual Violence Advocate) who supported not only Zoe but also her family at what was for all, a challenging and difficult time; all trying to comprehend the enormity of what was then going to take over their lives. This includes the loss of the relationship with the paternal family.

The referral was received by Service Six from Serenity during August 2020 which was during the tail end of the pandemic. She was offered online counselling which she found difficult to engage in. This resulted in her disengagement in counselling. We then received a second referral during July 2021 which would be face to face trauma informed psychotherapy.

Trauma Informed Psychotherapy Sessions:

Stage One – Stabilisation Phase

During the initial session, Zoe wanted her mother in the room to support her. The current protocols were that face masks were to be used. I observed that this supported her engagement in the session, Zoe was able to hide behind the mask.

Zoe presented as fragile, helpless, and hopeless, there was a deep sadness within her which she spoke of as overwhelming. As a trauma therapist, I recognised the importance of building and sustaining a therapeutic relationship before any significant work could be accomplished. During the initial assessment, I explained that she would be focusing on what she wanted to work on and that at any time, she could put the ‘brakes on’. I noticed her pupils were dilated and that she was in freeze response, the stress of just being in the room had put her on high alert. Softly, I explained pretrial protocols (CPS PTP, current law until May 2022); the law stated that she could not talk about specific incidents relating to the court case, but we can process the impact, emotionally and psychologically. There was a sudden change in her posture, her shoulders relaxed, and she gave me eye contact. I explained how we would be working on emotional regulation, understanding her flashbacks and intrusive thoughts, but most importantly, focusing on her self-esteem and sense of self. With young people who have been sexually abused, their sense of self is damaged, this will be the main focus of our work together, for Zoe to re-connect and change her core belief of feeling not good enough.

Sessions progressed with Zoe alone in the therapy room, confident that she was in a safe environment. I enabled Zoe with the use of psychoeducation, to understand her triggers for flashbacks and intrusive thoughts, thus enabling her to understand and change things to overcome this. An example being a beauty product which reminded her of her Grandparents bathroom; she was able to remove this. It is important to stress that as well as working with Zoe individually, when something significant emerged within our sessions, with Zoe’s permission, at the end of the session we would together inform Mum so that Mum and Dad could support Zoe at home.

During this stage, Zoe became a little happier, the deep sadness was still there but she was better able to understand her trauma symptoms and therefore to feel more in control. The most powerful point was Zoe was able to acknowledge what had happened during the years of abuse, was not her fault, she was not to blame and that it was wrong and illegal. Her anxieties relating to providing evidence was a constant in our sessions.

Stage Two: Processing Phase

Adhering to the Pretrial Protocols, verbally processing her traumas was illegal. However, to cease the flashbacks of specific events and the intrusive thoughts, processing the incidents was essential. As a trauma therapist and working

41 Service Six Impact report 2021-2022

within this specific field for many years, I devised a therapeutic intervention which adheres to PTT, but allows for the processing of any traumas. This intervention comprises of a small box, paper, and a pen. We started with a low impact incident, I then used prompts for Zoe to write what came up in her thoughts/memories, she then writes it on the paper, folds it up and puts it in the box which would eventually be destroyed. I would verbally prompt, such as, what was the weather like? What time of day was it. Our primary sense are what triggers memories, sight, smell, hearing, touch, and taste, so when processing trauma, it is important to process these senses. Before starting, we would grade the incident out of 10, the following week, we would grade it again, if it had not decreased significantly, we would process the same trauma until it decreased to a 2 or 3 out of 10. We continued this and completed 6 incidents. This took many months, but Zoe was recovering from month to month. At the end of each session, I would provide 10 to 15 minutes for Zoe to re-ground; in this time, she would use air dried clay to kneed. This is a sensory intervention which re-regulates the brain and the body, pulling the brain back into the frontal cortex, stabilising and enabling her to return to the here and now.

– Stage Three Integration Phase

During this stage, we reviewed our work together and prepared for endings. We acknowledged that she may require further sessions nearing the court date.

Section 28:

November 2021

Zoe’s Grandfather was officially charged and pleaded not guilty for the offenses. This then allowed for Zoe’s barrister to apply for a section 28 which permitted for Zoe to attend her day in court before the Crown Court hearing. Zoe then re-engaged in counselling. She was not sleeping and did not have an appetite, typical symptoms of high levels of stress and anxiety which we then worked on. I was also able to support her with her anxieties prior to her providing evidence. A session after the date for her providing evidence, Zoe was able to share that there was only the Judge, the two barristers and a court advocate who sat with her. We only had a few sessions, the relief of providing evidence was over, and the stress for Zoe was also over. Zoe attended sporadic sessions from November until after the section 28 in March 2021.

Continued Impact:

March – April 2022

After providing evidence, Zoe’s flashbacks returned. This is typical after evoking the memories of the traumas when providing evidence. Together, we returned to phase two and again processed the events, though these were not as significant as those in our previous work.

June – July 2022

Zoe returned after having episodes of feeling like she was morphing into other people. Zoe expressed how scary this as for her and feeling like she was going mad. We explored what was going on for her, they now had a date for the hearing in crown court. As we processed her experience, it was evident that Zoe was dissociating. I was able to explain that her thoughts of court and the result if he was found innocent was overwhelming thus disconnecting from herself and the world around her. I further explained that this can be typical for people who are under significant stress, but it will be short term. This episode of dissociating was short term for Zoe and sessions again ended.

We then agreed that sessions could recommence at the end of September 2022 when the hearing will take place.

Mum:

“My daughter started therapy with Service Six following a disclosure of sexual assault by her paternal grandfather. She had spoken to her school counsellor; however, it became apparent that she needed more input than she was able to offer, and my daughter was asking for help. Her mood was incredibly low, and she appeared depressed with anxiety, and she had developed motor and vocal tics following disclosure. She has had an excellent relationship with Yvette, and she was able to build an environment of trust that has enabled her to work through her trauma. At the beginning of her therapy, she couldn't look forward or see a future. Now with Yvette’s' help she has become resilient and positive looking forward to her future, she is more in control of her emotions and recognises when she needs some more input. Although she still struggles with certain situations and triggers, she has used the skills she has learnt to rationalise and is able to take control of the situation and find a solution.”

42 Service Six Impact report 2021-2022

“Just to let you know that one of the children you worked with has just has their annual review for their EHCPlan. The child has put 3 things in what’s going well, one of them being ‘talking with Kirsty’. Parents have also commented that the transition support given by Service Six is a strength. They have noted that they are ‘happy with the support/opportunities that have been given to her to ensure a successful transition to secondary.’ That includes you! Thank you”

“I just wanted to drop you an email to say thank you for all the hard work with B. We now have a much more secure and confident young lady in our family who knows how to deal with and regulate her anxieties and emotions. She is much happier in her everyday life and the difference to our family is immeasurable. Thank you so much for your hard work and efforts, it is truly appreciated.”

“The level of support offered to me has been above and beyond what I have ever experienced before with any other professionals that have been involved with XXX Care.”

I wanted to take this opportunity to say “It’s like I have a a big thank you for taking a chance on ‘little Sophie’ in my me as one of your new student head now, so when counsellors, for all your support, I’m struggling, I can assistance and guidance. It has been invaluable to me as a student just think; ‘What counsellor. I couldn’t think of a better would Sophie say placement opportunity and supervision to me?’” support.

[“I am writing to you because I want to give a great ] big thank you. I can’t say it loud enough. I am truly so grateful I got the chance to talk to someone and unburden myself of so many negative feelings, so much sadness, just so much locked up hurt. I’ve never had the chance to trust before until I met you and talked to you. You allowed me to be heard with no judgement. You let me talk until I was all talked out and could breathe again. You helped me open all the doors in my head and cleaned my mind. I am really and truly so very grateful that I got the chance to talk to someone that I felt truly cared about my life. So again, I say Thank you and thank you for the great work you do.”

“I feel that T. has benefitted greatly from the input you have given. Over the summer, T. has grown in confidence, and has returned to the main school with a fresh start and I can tentatively say that T. feels more comfortable in school than he has done for quite some time. He has not yet needed to use the learning support centre, although this remains an option should he feel overwhelmed at school. I feel that the counselling as well as starting his paper round have helped him to gain confidence, and he appears to be motivated to work in school towards the engineering course on offer for year 10. Thank you so much Mike, for your input. We have been particularly pleased with the way you treated T. with mutual respect, which I feel is all too lacking in many services that work with children and young people.”

“I just wanted to say thank you very much for your visit and for all the information you were able to give me. Also, the extra info you emailed. It’s so good to know that there’s all this help available. We are very grateful for the service you provide and we do wonder what kind of mess we would have been in without your valuable help!”

“Hi, it's B from a couple of years ago. Just wanted to let you know I'm doing brilliantly in work now. I'm marketing director & part shareholder for a property investment company now. It's awesome & I’m very thankful to you still for your help 😁 You were honestly one of the key people in me getting to where I am now, I'm very grateful my job is great. Hope you're doing well too!

43 Service Six Impact report 2021-2022

Legal Information

Registered Charity Number: 1132490 Registered Company Number: 6740611

Address: 15 Sassoon Mews, Wellingborough, Northamptonshire, NN8 3LT Website: www.servicesix.co.uk

Also available on Twitter, Facebook, LinkedIn and Instagram

Board of Trustees

Andrea Wood (Chairperson) Asmita Sedhai (until July 2022) Carole Fitzsimons Dudley Hughes (until September 2022) Ira Hill (from November 2021 – March 2022) Jenny Ludlow Karen Blackett Sydney Francesca Shaw Salvatore Cortese (until October 2021) Tonya Kingham Wendy Pidd (until August 2021)

Patron

Nazir Afzal OBE

Chief Executive Claudia Slabon

Young Volunteers

Calum Finn-Scinaldi Stevie Chapman Imogen Fairey

Auditors

DNG Dove Naish LLP Chartered Accountants & Statutory Auditor Eagle House 28 Billing Road Northampton Northamptonshire NN1 5AJ

Bankers

NatWest Bank PLC 40 Market Street Wellingborough Northamptonshire NN8 1AD

Solicitors

Tollers Solicitors 2 Castilian Street Northampton Northamptonshire NN1 1JX

44 Service Six Impact report 2021-2022

Trustee’s Report

The Trustees are pleased to present their report and the financial statements for the year ended 31st March 2022, which are also prepared to meet the requirements for a directors’ report and accounts for Companies Act purposes.

Objectives and Activities

The charity’s purpose as set out in the objects contained in the company’s Memorandum of Association are to:

Provide advice and support to the children, youth, families and communities of Northamptonshire and surrounding area through the provision of counselling services, group work and educational workshops, conferences and information campaigns relating to youth issues and sexual health issues.

Structure, Governance and Management

Governing Document - The organisation is a charitable company limited by guarantee, incorporated on 4th November 2008 and registered as a charity on 5th November 2009. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. The company formerly operated as an unincorporated registered charity registered in 1979.

Recruitment and Appointment of Trustees & Key Personnel - Trustees of Service Six are recruited and appointed in accordance with the Recruiting Trustees & Personnel Policy and associated Succession Planning processes. The organisation seeks to increase trustee numbers with additional or specialist skills and abilities to add to the existing range of expertise of the Board of Trustees and in accordance with the regulations of the Charity Commission of England & Wales and Companies House. Key management personnel remuneration is set by the Trustees using data from the benchmarking of similar sized charities with personnel holding comparable responsibilities, this is reviewed annually by the HR committee.

Organisational Structure - The organisational structure is outlined within an approved set of Standing Orders which clearly define the duties and powers of the Board of Trustees, Directors and Executive personnel. The Standing Orders outlines appropriately approved delegated powers and authorisation available to the Chief Executive with regards to company finance, personnel and associated processes.

Related Parties - Related party transactions are detailed in note 18. The company does not have any related parties in respect of larger umbrella, affiliated or associated companies or organisations. Service Six is a member of: the British Association of Counselling & Psychotherapy, Youth Access, National Youth Agency, Northamptonshire Chamber, Association of Chief Executives of Voluntary Organisations, Commsortia Northamptonshire, the National Council for Voluntary Organisations, National Counselling Society, Armed Forces Covenant and the REACH Collaboration. Service Six works with a wide range of corporate, statutory and voluntary sector organisations which are mentioned throughout this report.

Risk Management - The Trustees of Service Six undertake regular risk assessment processes in consultation with the Chief Executive. The main risk highlighted within 2021-2022 were the continuing challenges of the Covid-19 pandamic aftermath which could have had a significant impact on income and service delivery. The charity’s commitment and actions towards making a positive difference alongside our robust reserve policy and extensive risk assessments ensured that the risk has been mitigated, investing sufficient resources in to provding a hybrid service delivery model to continue performing essential services to meet the needs of our beneficaries whilst maintaining all personnel with the skills to manage administrative and income generating activities.

45 Service Six Impact report 2021-2022

Financial Review

During the year total income increased to £1,256,079 a 52% increase on 2021, resulting in a surplus in the year of £61,697. Total funds carried forward at the balance sheet date are £620,607 of which £116,536 is restricted funds.

Reserve’s Policy - At 31st March 2022 the free reserves balance stood at £499,894 where free reserves are calculated as general unrestricted fund, less illiquid fixed assets.

It is the charity’s policy to hold reserves equivalent to six month’s running costs, which in the current financial year totalled £347,000 excluding depreciation (non-cash), subcontractors and sessional costs, which are specifically funded by income received in the year. This is the equivalent of 5.6 months running costs. Income and expenditure levels as well as free reserves are regularly and closely monitored as part of the charity’s budgetary processes and the Trustees will work to bring the amount held in line with the policy given the current and future levels of activity that the charity is anticipating.

£150,000 are designated for redundancy provision (£90,000) and the charity’s obligation for ethical completion of therapeutic provision (£60,000) and therefore not available for the general purposes of the charity at the end of the reporting period. Redundancy payments are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, and the obligation can be measured reliably. Redundancy is accounted for on an accrual’s basis. The amount identified for the charity’s therapeutic service obligations is an estimate of the outlay required to complete any therapeutic service obligations should the charity cease to operate.

Any other funds are designated to provide a range of needs led services to meet the charities objectives in 2022-2023 and respond to beneficiaries impacted by the reduction in statutory services, the ongoing impact of the Covid-19 and to respond to the Ukrainian Refugees emotional needs (£30,000). The effectiveness of the policy reviewed in the light of the changing funding, financial climate and other risks and appropriate actions will be taken to bring reserves in line with this policy.

After accounting for these designated funds, the general fund stands at £324,071.

Public Benefit Statement - The Trustees of Service Six have complied with their duty to have due regard to the guidance on public benefit published by the Charity Commission of England & Wales in exercising their powers and duties. The main activities undertaken to further Service Six’ purpose for the public benefit is in relation to advancing mental health and wellbeing, promoting community interests, assisting the young and advancing education.

Principal Funding Sources - The principal funding sources and how expenses have supported the key objectives of the charity for the year are detailed within this report and the financial statement.

46

Service Six Impact report 2021-2022

Significant Events – During the financial year the charity has not experienced any significant events that effected the charity financially. An organisational Risk Register is maintained and reviewed bi-monthly by the Finance Committee. Risk factors for future financial performance is loss of funding.

Responsibilities of the Trustees

The Trustees, who are also directors of the charity for the purpose of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31st March 2022.

The Trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

Company law required the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditures, of the charitable company for that period.

In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006, the Charities Act 2011 and the Charity (Accounts and Reports) Regulations 2008.

They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Statement of Disclosure to Auditors

In so far, the Trustees are aware:

This report has been prepared in accordance with the special provision of Part 15 of Companies Act 2006 relating to small companies.

Signed by order of the Trustees

Andrea Wood - Chairperson Date: 21[st] September 2022

47 Service Six Impact report 2021-2022

REPORT OF THE INDEPENDENT AUDITORS TO THE TRUSTEES OF SERVICE SIX

Opinion

We have audited the financial statements of Service Six (the 'charitable company') for the year ended 31 March 2022 which comprise the Statement of Financial Activities, the Statement of Financial Position, the Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we

48 Service Six Impact report 2021-2022

conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters where the Charities (Accounts and Reports) Regulations 2008 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

We have been appointed as auditors under Section 144 of the Charities Act 2011 and report in accordance with the Act and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

We obtained an understanding of the legal and regulatory frameworks within which the charity operates, focusing on those laws and regulations that have a direct effect on the determination of material amounts and disclosures in the financial statements. The laws and regulations we considered in this context were the Charities Act 2011, United Kingdom Generally Accepted Accounting Practice and relevant Taxation legislation.

We identified the greatest risk of material impact on the financial statements from irregularities, including fraud, to be the override of controls by management, assessment of the ability to continue as a going concern and the understatement of revenue. Our audit procedures to respond to these risks included enquiries of management about their own identification and assessment of the risks of irregularities, sample testing on the posting of journals, reviewing meeting minutes, regulatory correspondence and professional fees, review of budgets and post year-end financial statements, detailed substantive testing on the completeness of income, and reviewing accounting estimates for biases. We will also review the regulatory correspondence with the Charity Commission.

Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have detected some material misstatements in the financial statements, even though we have properly planned and performed our audit in accordance with auditing standards. We are not responsible for preventing non-compliance and cannot be expected to detect non-compliance with all laws and regulations.

49 Service Six Impact report 2021-2022

These inherent limitations are particularly significant in the case of misstatement resulting from fraud as this may involve sophisticated schemes designed to avoid detection, including deliberate failure to record transactions, collusion or the provision of intentional misrepresentations.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

Use of our report

This report is made solely to the charitable company's trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable company's trustees those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's trustees as a body, for our audit work, for this report, or for the opinions we have formed.

DNG Dove Naish LLP, Statutory Auditor

Eligible to act as an auditor in terms of Section 1212 of the Companies Act 2006

Eagle House 28 Billing Road

Northampton NN1 5AJ

Date: 29 September 2022

50 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

STATEMENT OF FINANCIAL ACTIVITIES

(Incorporating an income and expenditure account)

Note
Income and endowments from
Donations and legacies
1
Income from Investments
2
Incoming
resources
from
Charitable activities
Income from Charitable activities
3
Total income and endowments
Expenditure on
Charitable activities
4
Total
expenditure
on
Charitable activities
Net income/(expenditure) for
the year
Balances brought forward at 1
April 2021
Balances carried forward at
31 March 2022		 Unrestricted
Funds
£
44,193
2,987
968,712
1,015,892
950,076
950,076
65,816
438,255
504,071		 Restricted
Funds
£
-
-
240,187
240,187
244,306
244,306
(4,119)
120,655
116,536		 Total
2022
£
44,193
2,987
1,208,899
1,256,079
1,194,382
1,194,382
61,697
558,910
620,607		 Total
2021
£
60,615
6,334
758,871
825,820
789,106
789,106
36,714
522,196
558,910

The company has no recognised gains or losses other than those included in the surplus above.

There were no discontinued operations. The notes on the following pages form part of these financial statements.

51

Service Six Impact report 2021-2022

SERVICE SIX

STATEMENT OF FINANCIAL POSITION AS AT 31 MARCH 2022

Registered Company Number 06740611 Registered Charity Number 1132490

Note
Fixed Assets
Office furniture
8
Computer equipment
8
Improvements to Leased Premises
8
Total Fixed Assets
Current Assets
Debtors and prepayments
9
Cash at bank and in hand
Creditors:
amounts falling due within one year
10
Net current assets
Total assets less current liabilities
Funds
Unrestricted funds:
12
Designated funds
General unrestricted funds
Restricted funds
11		 Unrestricted
Funds
£
1
1,302
2,874
4,177
36,849
1,157,835
1,194,684
(694,790)
499,894
504,071		 Restricted
Funds
£
-
-
-
-
2,613
192,395
195,008
(78,472)
116,536
116,536		 Total
2022
£
1
1,302
2,874
4,177
39,462
1,350,230
1,389,692
(773,262)
616,430
620,607
180,000
324,071
116,536
620,607		 Total
2021
£
1
1,944
-
1,945
205,078
755,066
960,144
(403,179)
556,965
558,910
181,900
256,355
120,655
558,910

52 Service Six Impact report 2021-2022

SERVICE SIX

STATEMENT OF FINANCIAL POSITION AS AT 31 MARCH 2022 (Continued)

The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2022.

The members have not deposited notice, pursuant to Section 476 of the Companies Act 2006 requiring an audit of these financial statements.

The trustees acknowledge their responsibilities for

These financial statements have been audited under the requirements of Section 144 of the Charities Act 2011.

These financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to charitable small companies.

The financial statements were approved by the Board of Trustees and were signed on its behalf by:

......................................................

Andrea Wood (Chairperson)

21[st] September 2022.

Date:

53

Service Six Impact report 2021-2022

SERVICE SIX

----- Start of picture text -----
FOR THE YEAR ENDED AT 31 MARCH 2022
STATEMENT OF CASH FLOWS
Note Total Total
2022 2021
£ £
Cash generated from Operating activities 13 596,467 89,039
Cash flows from investing activities
Interest income 2,987 6,334
Purchase of tangible fixed assets (4,290) -
Cash provided by/ (used in) investing activities (1,303) 6,334
Increase in cash and cash
equivalents in the year 595,164 95,373
Cash and cash equivalents at the 755,066 659,693
beginning of the year
Total cash and cash equivalents at the
end of the year 14 1,350,230 755,066
----- End of picture text -----

54 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) ‘Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)’. Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Service Six is an incorporated charity, registered in England and Wales. The charity’s number and registered office address can be found on the Company Information page. The presentation currency of the financial statements in the Pound Sterling (£).

Company status

The charity is a company limited by guarantee. The members of the company are the trustees named on page 43. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £10 per member of the charity.

Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

Investment income and gains are allocated to the appropriate fund.

Incoming resources

All incoming resources are included in the SOFA when the charity is legally entitled to the income and the amount can be quantified with reasonable accuracy.

No amounts are included in the financial statements for services donated by volunteers.

Government grant income has been included and recognised within the SOFA as it is received and due to the charity

Resources expended

All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Where costs cannot be directly attributed to particular headings, they have been allocated to activities on a basis consistent with use of the resources.

Fund raising costs are those incurred in seeking voluntary contributions and do not include the costs of disseminating information in support of the charitable activities. Support costs are those costs incurred directly in support of expenditure on the objects of the charity and include project management carried out at Headquarters.

55 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

ACCOUNTING POLICIES (continued)

Tangible fixed assets and depreciation

Tangible fixed assets costing more than £1,000 are capitalised and included at cost including any incidental expenses of acquisition. Depreciation is charged at 33% per annum on cost of the asset using the straight-line method. Smaller items are treated as an expense in the year of acquisition.

Fixed assets are stated at cost less accumulated depreciation and accumulated impairment losses. Where parts of an item pf property, plant and equipment have different useful lives they are accounted for as separate items of property, plant and equipment.

Depreciation methods, useful lives and residual values are reviewed at each balance sheet date. The selection of these residual values and estimated lives requires the exercise of judgement. The directors are required to assess whether there is an indication of impairment to the carrying value of assets. In making that assessment, judgements are made in estimating value in use. The directors consider that the individual carrying values of assets are supportable by their value in use.

Pension costs

The company operates a defined contribution scheme for the benefit of its employees. The costs of contributions are written off against profits in the year they are payable.

Financial instruments

Cash and cash equivalents in the balance sheet comprise cash at banks and in hand and short-term deposits with an original maturity date of three months or less.

Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price. Any losses arising from impairment are recognised in the statement of comprehensive income under administrative expenses.

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the entity after deducting all of its financial liabilities.

Where the contractual obligations of financial instruments are equivalent to a similar debt instrument, those financial instruments are classed as financial liabilities. Financial liabilities are presented as such in the balance sheet. Finance costs and gains or losses relating to financial liabilities are included in the profit and loss account. Finance costs are calculated so as to produce a constant rate of return on the outstanding liability.

Significant judgements and estimates

The preparation of financial statements requires the use of certain critical accounting estimates. It also requires management to exercise its judgement in the process of applying the company accounting policies. The areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant to the financial statements are disclosed within the individual accounting policies above.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Going Concern

The Trustees have considered a period of 12 months from the date of approval of these financial statements and have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus, they continue to adopt the going concern basis of accounting in preparing the financial statements.

56

Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS

1. Income from Donations and Legacies

Income from Donations and Legacies
2022 2021
£ £
Grants 21,000 45,000
Gifts 13,193 15,615
____ ____
Total Donations and Legacies 44,193 60,615
____ ____

All income from gifts and grants are unrestricted. The Charity benefits from the involvement and support of volunteers, details of which are given in the annual report. In accordance with FRS 102 and the Charities SORP (FRS 102) the economic contribution of general volunteers is not recognised in the accounts.

2. Investment Income

All of the charity’s investment income of £2,987 (2021 - £6,334) arises from money held in interest bearing deposit accounts.

3. Income from Charitable Activities

All income is derived from contractual services.

All income is derived from contractual services.
2022 2021
Unrestricted funds £ £
NHFT PSAP 171,000 160,000
NHS – Nene CCG 113,247 113,247
VOICE – Child ISVA 31,775 31,194
Commissioned Services 73,842 27,127
NHS - Lincolnshire 35,366 22,271
East Northamptonshire Council 20,000 20,000
Youth Works - 18,292
MKCFT - 14,840
Big Lottery Fund - 12,900
Barnardo’s - 11,733
NHS – Waiting List Initiative - 10,950

57 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS (continued)

S TO THE ACCOUNTS (continued)
Happy Heads U11 32,500 -
Places 4 People 2,200 4,719
NHS – Milton Keynes CCG 107,916 4,314
NCFT 5,580 3,800
Stand Out Northamptonshire 17,295 2,615
MHSDS 720 1,840
Lloyds Foundation
-		 1,500
Wellingborough Borough Council 12,500 1,462
VCSE 32,525 1,200
Ministry of Justice - 810
Western Power - 750
Wellingborough CSP - 175
Key Training - (7,375)
REACH Collaboration Service Six Lead 224,500 -
REACH Collaboration 42,825 9,375
Raunds Town Council 4,944 -
Faraway 1,000 -
NCC – Sport Satellite & 1-1 Support 733 -
NDAS 2,425 -
Mentoring Project 15,117 -
School Counselling 20,702 -
____ ___
968,712 467,739
____ ___

58 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022 NOTES TO THE ACCOUNTS (continued)

Restricted Funds
2022
£
Big Lottery Fund - TARGET
112,487
Big Lottery Fund – Milton Keynes
104,525
Children In Need – OPAL project
23,175
ESIF Goodwill Solutions
-
BBC CIN – Booklets
-
__
240,187
__
_____
Total Income from Charitable Activities
1,208,899
_____		 2021
£
130,773
112,350
32,103
13,606
2,300
_
291,132
_
______
758,871
______

59 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS (continued)

4. Resources Expended

Charitable activities
Staff wages
Employer costs
Pension costs
Sessional staff
Rent
Subcontractors
Service resources
Support staff travel expenses
Sessional staff travel expenses
Young people’s - travel expenses
- activities
- rent
- expenses other
- refreshments
Events
Mobile phone expenses
Subscriptions
Legal and professional fees
Training and supervision
Publicity and marketing
Sundry expenses		 Unrestricted
Funds
£
195,837
4,314
9,882
232,530
2,209
265,238
862
7,051
2,334
-
2,564
23
115
263
848
5,767
4,220
1,074
30,007
148
2,006
767,292		 Restricted
Funds
£
158,833
19,060
9,530
1,705
2,208
-
12
7,426
-
-
1,139
165
13
154
2,913
4,914
5,468
224
7,616
2,323
84
223,787		 Total
2022
Total
2021
£
£
354,670
284,254
23,374
17,842
19,412
21,754
234,235
182,845
4,417
4,333
265,238
-
874
2,302
14,477
2,796
2,334
790
-
8
3,703
43
188
23
128
1,092
417
331
3,761
-
10,681
11,977
9,688
9,194
1,298
2,368
37,623
34,004
2,471
226
2,090
772
991,079
576,954

60 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS (continued)

4. Resources Expended (continued)

Support costs allocated Charitable
activities
Heat, Light & Water Rates
Repairs and Maintenance
Staff Wages
Employer Costs
Pension Costs
Staff Recruitment Costs
Staff Travel Expenses
Telephone and Internet
Insurance
Postage and Stationery
Capital Expenditure
Computer Running Costs
Sundry Expenses
Legal and Professional Fees
(Including Governance)
Lease Costs
Depreciation
Bank Charges
Total Expenditure on Charitable Activities		 Unrestricted
Funds
£
3,651
9,664
106,451
10,330
6,387
537
870
1,632
5,221
1,117
8,144
8,418
470
16,699
560
2,058
575
182,784
950,076		 Restricted
Funds
£
1,416
689
-
-
-
237
-
2,228
175
1,801
4,022
6,361
138
3,452
-
-
-
20,519
244,306		 Total
2022
£
5,067
10,353
106,451
10,330
6,387
774
870
3,860
5,396
2,918
12,166
14,779
608
20,151
560
2,058
575
203,303
1,194,382		 Total
2021
£
3,417
23,348
109,590
10,335
6,572
360
1,028
4,086
5,380
2,412
12,114
20,826
170
10,200
842
958
513
212,152
789,106

61

Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS (continued)

5. Governance Costs

The following costs are included in ‘Legal and professional fees’ in note 2

Auditor’s remuneration for audit work
6. Staff Costs and Trustees’ Remuneration
Wages and salaries
Social security costs
Pension costs		 2022
£
4,224
4,224
2022
£
461,121
33,704
25,799
520,624		 2021
£
4,180
4,180
2021
£
393,844
28,177
28,326
450,347

The average monthly number of employees was 22 (2021 - 19).

No employee received remuneration amounting to more than £60,000 in either year.

The key management personnel of the charity comprise the Trustees and the Chief Executive Officer. The total employment benefits of the key management personnel of the charity were £60,305 (2021 - £59,491)

No trustees received any remuneration or expenses in the year. (2021 – nil)

62

Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS (continued)

7. Comparative statement of financial activities

Income and endowments from
Donations and legacies
Income from investments
Incoming resources from charitable activities
Income from charitable activities
Total income and endowments
Expenditure on
Charitable activities
Total expenditure on charitable activities
Net income for the year
Balances brought forward at 1 April 2020
Balances carried forward at 31 March 2021		 Unrestricted
funds
£
60,615
6,334
467,739
534,688
502,058
502,058
32,630
405,625
438,255		 Restricted
funds
£
-
-
291,132
291,132
287,048
287,048
4,084
116,571
120,655		 Total 2021
£
60,615
6,334
758,871
825,820
789,106
789,106
36,714
522,196
558,910

63 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022 NOTES TO THE ACCOUNTS (continued)

8. Fixed Assets

8. Fixed Assets
Office
Computer		 Improvements Total
Furniture
Equipment		 to Leased
Premises
Cost £ £ £ £
At 1 April 2021 5,977
64,274		 - 70,251
Additions - - 4,290 4,290
At 31 March 2022 5,977
64,274		 4,290 74,541
Depreciation
At 1 April 2021 5,976
62,330		 - 68,306
Charge for year - 642 1,416 2,058
5,976
62,972		 1,416 70,364
Net Book Value at 31 March 2022 1 1,302 2,874 4,177
Net Book Value at 31 March 2021 1 1,944 - 1,945
9. Debtors 2022 2021
£ £ £ £
Unrestricted Restricted Unrestricted Restricted
Trade Debtors 25,721 - 189,323 -
Prepayments and accrued income 11,128 2,613 12,768 2,987
36,849 2,613 202,091 2,987

64 Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS (continued)

10. Creditors: amounts due less than one
year
Trade creditors
PAYE and NIC
Accruals
Deferred income		 £
Unrestric
ted
41,989
10,414
24,979
617,408
694,790		 2022
£
Restricted
-
-
10,605
67,867
78,472		 £
Unrestricted
22,997
9,430
28,847
291,242
352,516		 2021
£
Restricted
-
-
13,975
36,688
50,663

The deferred income relates to contracted services that have not yet been provided.

Movement in deferred income:

Balance as at 1 April 2021
Released to SOFA in year
Amount deferred during year
Balance as at 31 March 2022		 £
Unrestricted
291,242
175,566
501,732
617,408		 £
Restricted
36,688
-
31,179
67,867

65

Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022 NOTES TO THE ACCOUNTS (continued)

11. Restricted funds

The funds of the charity included restricted funds comprising the following incoming resources, expenditure and unexpended balances of donations and grants held on trusts to be applied for specific purposes.

Big Lottery Fund Milton Keynes Youth Starz
Big Lottery Fund TARGET
ESIF WRAP Goodwill Solutions
Children in Need OPAL Project
BBC Children in Need booklet		 Movement in restricted funds 2022
At 1 April
2021
Incoming
resources
Expenditure
£
£
£
48,113
104,525
107,586
57,373
112,487
112,534
1,171
-
1,171
11,698
23,175
20,715
2,300
-
2,300
120,655
240,187
244,306		 Movement in restricted funds 2022
At 1 April
2021
Incoming
resources
Expenditure
£
£
£
48,113
104,525
107,586
57,373
112,487
112,534
1,171
-
1,171
11,698
23,175
20,715
2,300
-
2,300
120,655
240,187
244,306		 At 31 March
2022
£
45,052
57,326
-
14,158
-
116,536
At 1 April
2021
£
48,113
57,373
1,171
11,698
2,300
120,655		 Incoming
resources
£
104,525
112,487
-
23,175
-
240,187
Big Lottery Fund Milton Keynes Youth Starz
Big Lottery Fund TARGET
ESIF WRAP Goodwill Solutions
Children in Need OPAL Project
BBC Children in Need Booklet		 Movement in restricted funds 2021
At 1 April
2020
Incoming
resources
Expenditure
£
£
£
55,790
112,350
120,027
52,671
130,773
126,071
-
13,606
12,435
8,110
32,103
28,515
-
2,300
-
116,571
291,132
287,048		 Movement in restricted funds 2021
At 1 April
2020
Incoming
resources
Expenditure
£
£
£
55,790
112,350
120,027
52,671
130,773
126,071
-
13,606
12,435
8,110
32,103
28,515
-
2,300
-
116,571
291,132
287,048		 At 31 March
2021
£
48,113
57,373
1,171
11,698
2,300
120,655
At 1 April
2020
£
55,790
52,671
-
8,110
-
116,571		 Incoming
resources
£
112,350
130,773
13,606
32,103
2,300
291,132

66

Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTES TO THE ACCOUNTS (continued)

The three-year Big Lottery Fund Milton Keynes project offers services to disadvantaged young people; to address and develop transferable life skills and provide healthy positive activities in the Milton Keynes area.

The three-year Big Lottery Fund TARGET project’s aim is Targeting and Reducing Grooming, Exploitation and Trading of children and young people online across Northamptonshire and Leicestershire.

The ESIF WRAP Goodwill Solutions projects offer a work readiness program for people 16 and over not in education, employment or training offering a wraparound support package to help develop potential and achieve goals in the Northamptonshire area.

The three-year Children in Need OPAL project aims to support young people to reduce self-harming and anxiety behaviours in the Northamptonshire area.

The one-off BBC Children in Need booklet is funding to create and produce the ‘Harm-less’ self-help book for young self-harmers.

12. Unrestricted funds

12. Unrestricted funds
General Fund
Therapeutic Service Obligations
Redundancy Provision
Donation core costs
Building refurbishment
COVID response MK
Support For Ukrainian Customers		 Movement in Unrestricted Funds 2022 Transfers
£
(30,000)
-
-
-
-
-
30,000
-		 At 31 March
2022
£
324,071
60,000
90,000
-
-
-
30,000
504,071
At 1 April
2021
£
256,355
60,000
90,000
25,000
4,000
2,900
-
438,255		 Incoming
resources
£
1,015,892
-
-
-
-
-
-
1,015,892		 Resources
expended
£
918,176
-
-
25,000
4,000
2,900
-
950,076

The therapeutic service obligations and redundancy provision funds are explained in the Reserves Policy in the Trustee report.

The donation for core costs fund was received in February 2021 and was used during the next financial year.

The building refurbishment fund are monies that were set aside for cleaning in the Wellingborough office, in line with Covid-19 guidance to provide a Covid-secure working environment.

The Covid-response MK fund were monies received for exceptional costs that were incurred, including equipment and deep cleaning in Milton Keynes office.

The support for Ukrainian customers will be set aside to supplement a needs-led offering.

67

Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022

NOTE TO THE ACCOUNTS (continued)

General Fund
Therapeutic Service Obligations
Redundancy Provision
Donation core costs
Building refurbishment
COVID response MK		 Movement in Unrestricted Funds 2021
At 1 April
2020
Incoming
resources
Resources
expended
£
£
£
255,625
534,688
502,058
60,000
-
-
90,000
-
-
-
-
-
-
-
-
-
-
-
405,625
534,688
502,058		 Movement in Unrestricted Funds 2021
At 1 April
2020
Incoming
resources
Resources
expended
£
£
£
255,625
534,688
502,058
60,000
-
-
90,000
-
-
-
-
-
-
-
-
-
-
-
405,625
534,688
502,058		 Transfers
£
(31,900)
-
-
25,000
4,000
2,900
-		 At 31 March
2021
£
256,355
60,000
90,000
25,000
4,000
2,900
438,255
At 1 April
2020
£
255,625
60,000
90,000
-
-
-
405,625		 Incoming
resources
£
534,688
-
-
-
-
-
534,688

13. Reconciliation of net movement in funds to net cash flow from operating activities

Net movement in funds
Add back depreciation charge
Deduct interest income shown in investing activities
Decrease/(increase) in debtors
(Decrease)/Increase in creditors
Net cash generated from operating activities		 2022
£
61,697
2,058
(2,987)
165,616
370,083
596,467		 2021
£
36,714
958
(6,334)
(180,230)
237,931
89,039

68

Service Six Impact report 2021-2022

SERVICE SIX

FOR THE YEAR ENDED 31 MARCH 2022 NOTES TO THE ACCOUNTS (continued)

14. Analysis of cash and cash equivalents

Cash in hand:
Notice deposits (less than 3 months)
Total cash and cash equivalents		 2022
£
822,346
527,884
1,350,230		 2021
£
232,511
522,555
755,066

15. Called up share capital

The company is limited by guarantee and does not have any issued share capital. Every member of the company undertakes to contribute to the assets of the company (should this be wound up during membership or within one year after ceasing to be a member), for payment of debts and liabilities of the company contracted before ceasing to be a member. The contribution payable is limited to a sum not exceeding £10.

16. Contingent liabilities and capital commitments

The company had no contingent liabilities or capital commitments at 31 March 2022 or 31 March 2021

17. Leasing Commitments

Total future minimum lease payments under non-cancellable operating leases are as follows:


Within 1 year
In 1-5 years
Over 5 years		 Land and Buildings
2022
2021
£
£
5,000
4,324
6,250
-
-
-
11,250
4,324		 Land and Buildings
2022
2021
£
£
5,000
4,324
6,250
-
-
-
11,250
4,324
4,324

18. Related Parties

There were no transactions during the year with related parties. (2021: nil)

69 Service Six Impatt rÈport 2021-2022 The Philip Lawrence Awa rd bacp | Accredited Service NATIONAL I COUNSELLING SOCIETY ARMED FORCES The Queen's Award COVENANT forvoluntary Service Rose YOUTH ACCESS Champloninlad￿ce •rl CoLw3￿11 VOLUPITARY IN MEMèER acevo Commsortia Support Afier Su cide Partnership stsongei together

70

Service Six Impact report 2021-2022

STAY CONNECTED WITH US

15 Sassoon Mews Wellingborough Northamptonshire NN8 3LT 01933 277520 07780 998905

www.servicesix.co.uk @servicesix123 @ServiceSix1 @servicesix1 Service Six https://www.youtube.com/channel/UC5iXENRiwJG8 _Ota0C8513g/featured

70

Registered Charity Number: 1132490 Registered Company Number: 6740611