Company registtation number: 06983394 Charity registration numb6r'. 1132425 Citizens Advice New Forest Ltd (fonneTly Icnown a3 New Forest Citizeng Advic¢ Bureau) (A conwany limitedby guar&ntee) Annual Report &nd Financial state¢t$ for the Year Ended 31 Mar¢h 2025 SKS Westlake Clark Audit 7 Lynwood Court Priestlands Plac¢ Lymington Hampsbii S0419GA
Cltizens Advice New Forest Ltd (fonnerly knovln as New Forest Citizens Advice Bureau) Contents Reference and Administrative Details Ito2 Trn8t¢e'8 Report 3to9 Statement of Trustees, Re8POllsibiliti¢s io Independent Examin¢fs Report Staternent of Financial Activities 12 Bthnce Sheet 13 Notes to the Financial Statem¢nts 14to 24
Citizens Advlce Neiv Forest Ltd (formerly known as New Forest Citizens Advice Biireau) Reference and Administrative Details Chaip J.J. Ogden ChlefExecu¢ive ojficer N Young {Appoiiited April 2023) TpHStees G A Newnwi J M Baldwin (Resigned Febrnary 2025) P R H Jennison (Resigned September 2024) J Kalathil (Resigned April 2024) D Smith D Moxou A Shepherd F M Barn (Appointed November 2024) S S¢hofield (Appointed August 2024) (Resigned February 2025) D Mccartney (Appointed May 2025) F Tiwner (Appointed Mp¢y 2025) SÈerélor F E Mar8den Principql Offlce Town Hall Avenue Road Lymington HampshiTe S0419ZG The GharAty 18 incorporated in England alld Wales. Page I
Citizens Advice New Forest Ltd (formerly kllown as New Forest Citizens Advice Bureau) Reference and Administrative Details Company Reglslratlon NHmb8r 06983394 arity RestrI¥0n ]Yumber 1132425 BnnkerK Flagstoll¢ Group Ltd 18t Floor Clar¢vill¢ House 27 Oxendon Street London SWIY 4EL CAF Bank LTD 25 Kings Hill Avenue Kitig8 Htll West Malling Kent MB19 41Q Nationwide Building Society Kings Park Road Moulton Park Northampto NN3 6NW Indépendént Extirniner Moganarden Cb¢lvanaigurn FCCA SKS We8tlake Clark Audit 7 Lynwood Court iestlands Place Lymington Hampshire S0419GA Page 2
Citizens Advice New Forest Ltd (forjnerly known as New For¢8t Citizens Advice BureAu) Trusteesl Report (Ineludlng Directorsl Report) For The Year Ended 31 March 2025 The trnst¢e8, who are directors for thg purpDses of compally law, present the annual report together with the fo]anCl Statements of the charitable rnpanY for th¢ year ¢nd¢d 31 M&rcb 2025. Objectlves and aetlvltles Charitable Purpose and Mlsslo Citizens Advi New Forest ¢xtsts to advance education, protect and prese¢ healtL and relieve poverty, sickness, and distr ptiCularlY witbin the New Forest alld surrounding area5. Our mi8sion is to provido free, confidential, impartial, and independent adYi¢e and infonllation to empower Individu8, influ¢n¢¢ social policy reBpon817)ly, alld ¢t]sure no one 8UtYer5 due to IL lack of knowledge or inabli ity to express their needs. StnLteglc Goal Our overarchillg goal is to deliver a sustainabje, reIevanl and accessibl¢ advice. infortnatlon, and advocacy Service for the people of the New Forest, This Jne&ns contAnuously adapting our seice$ to ntret the ¢volving needs of OUT colnntty. Stritegle Prlorltles (2023-2026) Following irnstse approval of our three-Ye strategic plan, w¢ have identified fouT key priorities: l. Exp&ndthg Servlces to Meet Communlty Needs We aim to ensure that all i'esidents of tbe New Forest can ac¢ess our services iti ways that suit them. This itkGlude5 adapting our offerings to reflect the diversity of the local population and addressing any setvice gaps. 2. Strengthening Partnenhlps Recognising that we cannot nK¢t every need alone., we will collaborate with other Charitie the NHS, local authoriti&8, and onjmunity groups to connect clients with additional support. 3. Investlng In Our People Our staff and volunts¢rs are our greatsst asseL Over the next tbrce years, we will invest in their development to maintain and enh8nce the quality of our advic¢ servxces. 4. Ei nsuring Long-Term Sustalnahility We are committed to building a regilient orgallisation capabl¢ of nEting growing denwid. This includes 8trengthening our infrastructure attd se¢urin&resource8 for the future. In the year ending March 2025, Citizens Advice New Forest conÈinu¢d to deliver a high quality advice serviGe and ¢onsi8tently mxintained respon8¢ rates above the natiollal Citizens AdviG¢ averag¢. The organisation undertook a strategic review of its Bervice delivery model and tran8itioned to a new IT systern to improv¢ efficiency across theNew Fore8L The charity also Strengthened its inten1 Capacity by building an effertive leadership team, implementing 4 new strllctwe to Bupport succession planning, and investing in staff alld volunt¢¢r development. Financial i'esilience was enhanwl through dIVeIfiCAtion of funding sources, securing new project nding* and agre¢ing a three-year fiu]ding partnershlp with New Forest Di8tsi¢t Coun¢il, Amid tbe ollgoing cost of living crisis, demand remaitted higb. We supported over 6,200 people with mor¢ t}1 20,200 issues, helpin£ ¢li¢nts secure Iinancial out¢ome8 Worth over £4 million. Page 3
Citizens Advice New Forest Ltd (formcrly known as New Forcst Citiz¢ns Athrice Bureau) Trusteesl Report (Including DAreetorsl Report) For The Yeap Ended31 March 2025 Pub]Ic benefit The Tntee3 have paid due regard to the Charity Commission's guidance on public benefit in deciding the activitie6 und¢rtaken by the Charity during the year. The trustees are s&tisfied that tbe inforniation provided in the report and alcounts meets tho publi benefit reportillg r¢quir¢m¢nt& The principal activity of Citizens Advi¢¢New Forest renInS th¢ provision of free, confidential, independent and impartial advice. infomiation and counsel for m¢mbet8 of th¢ public. In addition to ggneral advi¢e the following Speci1st services or projects were provided: 1. Money Advice Th¢ Money and P¢nsion Service (MaPs} Money advice team at CANF is made up of qualkfi¢d or accredited money advisors alld trainees. We help people. particularly those most ill need. to In]PTove their financi wellbeing and build a better, mor¢ confident flltre by providing a ypecialised debt advice service to individuals bow and when they need it. 2, Macmilla]A This soryico has been operational since 2009 and Citizen8 Advice New Forest have been part of the service Sillce the stsrL HMCAS is a 11 Citizens Advice Senrice foT people affected by cancer living or being trcated in the geographic area of Hampshire, including Portsmoutl Southampton, and the Isl¢ of Wight. 3. Home and Well CANF delivers the Home & Well progran]rne acros8 theNew Fotest. Th¢ progravmn¢ supports residents living in th¢ for¢st s they retum after a 8tay in hoypital to ensure they have a comfortable home envAromn¢nt that will help them Gontinue to iecov¢r and ty to alleviate ally risks that njight lead them to relapse and rettTh to hospital. 4. Energy Advice Project CANF delivers the En¢rgy Advice PrograLThn¢ (EAP) whAchpTovides one to one energy advice appointments to cli¢nts who ar¢ in or at iisk of fuel povety, often vulnerable and may be struggling to pay their bill8, Energy advice includes advice on el options, taiiffs, energy graiits, well elleigy efficiency advice, with the aim of reducing their bills. 5. NatlonafLottery Cltlzen Advlce Harnpthlre Debt Advlce for Vlllnerable Cllent CANF have recrnite( trained, employed alld lperVised four full lime debtca5e workers who are delivering debt advice to vulnerable clients t4cross Halllpskn' aud the Isle 0£ WighL The case workers meet cli¢nts in settings comfortable to the ¢li¢nts, inoluding home visits where necessary. 6. Finanelal Inclll8fion In Foodbank8 The aims of the project to look at n¢w ways to r¢du¢e peopl¢'s r¢lian¢e oll foodbanks by tacklillg driv¢rs of povfflty, the ¢ost of livin& maximizing entitlernent to generate incom¢ from social se¢ui'ity benefits and to 8UPPOrt thetn th rn2nage their mon¢y. The progran)me 18 education centred on advice by a named Ftnancial hardship support Worker (FHSW) who is trained and employed by Citizen8 Advice New Forest (CANF) and based inRingwood and Waterside Foodbank8 The prinwy Purpose of this proj¢ct is to support families and allwiats Poverty, by providing one to one support for parents and families in the fi¢lds of welfare rights and budget mallagement and housing advice then, If required, trj signpost them to the CANF debt team who can help with debt reconciliation. 7. DlgltAI Chauwlons The Digiknl Champion Progrne aim8 to tackle digital ex¢lvsion by recruiting and trailling Digital Champion volunteers, who will support older people to improve Ibexr digital skills. The Voluntee meet in conMnuDity venu¢s th¢ New Foresl in¢luding Ringwoo4 New Milton and Lymillgton libraries. 8. Household Sllpport Fund HllpshIre ridentS who would otherwise StIggLe with energy) food and water bi116, can qUalY for a grant from the Hous¢hold Suppoi't Fund. This fi]nd is sp¢cifiG&lly to help with energy bills. CANF adn)Ini8ters the fwid forresid&nts living in the New For¢sL Pagc 4
ClÉlzens Advice New Forest Ltd (fornierly l<nown as New Forest Citizens Advice Burc&u) Trustees, Report (Including Directors, Report) For The YearEnded 31 March 2025 Advisory 8erYAces have been providedby telephon¢, by email, through our Freephone Adviceline servi¢¢ (a telephone seice via a sirtgle 0808 number). We have ¥4lso delivered th¢ National CitiT£ns Advi¢¢ AdviGeline and webchat service. Tb¢ Trustees ¢onfmn that they have Complied with the requirthents of section 4 of the Charities AGt 2011 to have due regard to the public benefit guid&n¢¢ published by the Charity Commissioll for England and Wal¢s. Use of volunteers The charity receive8 help and support in the form of voluotary &8SiSt&nce in &dvi8ing the public and administerillg the charity. The number of volullteer8 that were able to sLport our service iacreased to approxirnately 69 voluntg6rs, all working flexibly fi'omhome aftd the offkce. They continued to provLd¢ an inVuble Contributio we ¢8tim&tc the value of this help at £500,000 in r&spe¢t of tbe current y. A¢hievements and Performance During the year, Cilizens Advi¢¢ New Forest accomplished several key milestones that strengthened our servi¢¢ delivery and oaniSational r¢sillen. Conducted a comprehensive review of how adviGe services are d¢livered acmss the New Forest to ¢n8ur¢ they r¢nuin eff¢¢tive and responsive to lo needs. Consistently maintained frlephone and email response tat¢s above the llation Citizen8 Advice average. Succo3sfidly trarAsitione41 to a new IT System acro55 New For¢st offices, enhancing opeTational ¢ffi¢iency and servtce coordinatÉots. Established a strong leadership te to drive the charity's growth and stralegtc developnwnL Introdu¢¢d a new organisational structure to support s¢¢S810n planning and long-terni su8tf4inability. Diversified our funditig streaÈns and se¢uTed new prDject-ba3od faltig to support service expansion, Secured a new three-at funditig agreement with New Forest Di5tri¢t Coullcil. ensuring continued support for co services, Met all P¢rformallG¢ Indicators (KPIS) associated with our fi]nded projects, demonstrating arGountability and impact. Page 5
Citizens Advlce New Forest Ltd (form¢rly known as New Forest Citizen8 Advice Bureau) Trustpes, P.tspov+ Uncluding Dlrectors, Report) For The Year Ended 31 March 2025 Structllreg governance m&Dagement NatHr¢ gfgovevnlng do¢wneAt The charity is governed by its Men)or&nthim Articles of Association. New Fore8t Citizens Advice Burcau was incoryorat¢d as a compatty limitsd by guarantee on 6 August 2009. The maximum liability of eh rrLerob¢r is limited to £1. At 31 March 2023 the company had 5 meLttbers (&ll of whom are also Directors). New Forest Citizens Advice Bureau 18 & registered charity. The charity commenced operations on l April 2010. During the fllW]cial year the tsts¢s approv¢d a ¢hang¢ of name to Citizens Advi¢e New Forest Ltd along with & new Memorandum and Aj'ticles of Association. This chattge took effect on i ith April 2023 at Compantes House attd is in the process of changing with the Charity Conmiission. RecrnitinentaHd appoipthent of truste Trugtses of the Chty, who are al80 Directors of th¢ Company> are electsd from the local ¢onllnunity and sunounding are. A Norninations Comn]ittee, made up of TDJStees, the Con]pany Se¢retary and chaired by the Vice Char is esttblished to oversee the elections process for Board appointments. A separE4te process agreed by the TTUStee B0d is followed for the election of the Chaii id Vice ChaAr. No other peryons or bodies external to the charity were eotitled to appoint persons to the Trustee Boanl. Inductivn andirthiing of Iruste Newly appoiutsdTTUStS 4pY0vided with &CQllwrebensiveprogramme foT indiiction to Citizens AdviGeNew Forestwith access to traitiillg courw (wh¢r¢ availabb) aryd nWitÉug by established trustees. OrgAAisotionalJtructMYe Citizens Advice N¢w Forest i8 govern¢d by it& TnISt-;.B0&rd which is responsible for 8etting the 8tntt¢gic direction of the organisatii)n alld the policy of the ¢barity. Th¢ Truste carry the ultimate Tesponsibility foT the con(]uct of Citizens Advice New FoKst and for eu8uring that the charity tiSfi its legal-and contractual obligations. Trnstee8 meet as a minimum quarterly and deIegats the day-to4ay operation of the organi8ation to senior loanaglleL The Trustee Both is independent from m&nagem¢nL A r¢gistsr of Directors, iJter¢sts is maintsill¢d at our Registered Offi¢e. Zpuslee Board Fvoluotion The T1$t¢¢ Board reviews its perforllwi¢¢ ery year. The evaluation 15 infomwl and typically involves illdividuta Trustees conwleting a questionnaire follow¢d by a group discussion to attive at a cons¢nsus outsome. The ¢valualion is undertaken by reference to Sectloll 5 of the Charity Goventhnce Code for smaller clwities and is also a reqoiremettt under the terrng of OUT membership of the National Association of Citizens Advi¢e Bureaux. RelullonJ*hlps Mth relffledpwll&Y Citizens Advi¢e New Foi'¢st is a m¢mber of Citizens Advic¢, the operating nam¢ of the National Association of Citiz¢ns Advice Bureaux, wbicl] provides & framework for standards of advice casework mauagement as well as mollitoring progre&s against these standards. OpcratingpoliGies are independ¢ntly determined by the Trustee Bo&rdof the ChltY in order to fulfill its charitable obje¢ts and comply with the national ftTrnth8rship r¢quir¢m¢nts. The Charity 80 ¢o-op¢rates and lialses with a nUrnb" of other advisory 8¢rvice4 local charities and social servic¢s departmetsts on behalf of clients. Where one of the trnstees bolds the position of tntee/a1re¢t0L of another chatity tbcy may bc involved in dis¢ussions regarding that other ¢haTity but llot in the ultimate deCiOn-making PTo¢e8S. Page 6
Citlzens Advice flew Forest Ltd (fomi¢rly known &8 New Forest Citizens Advic¢ Bureau) Trnstees, Report OncludÈng Directors, Report) For The Year Ended 31 March 2025 Mojop risks management ofikose risks Citizens AdviG¢ New Forest has created a Risk Register which follows best practice guidance &v&ilabl¢ fron] the Charity Commission. This identifies the major risks to whiGh the charity is ¢xposed, responsibilities and mitigation plans for all of them. This is monitored and updated regularly at meetings of the Board, ensuring that the charity contÉnually manages its risk. Citizens Advice New Forest has an Information Ili8k Poli whicb has been updated to reflect the most r¢¢ent legisl&tive requir¢ments and ig adeqiiate for its purpose. The Chi¢f Officer is the Senior Inforn]ation Risk Owner, supported by the Advice ServiGe5 Managers, the Policy is ovorseell by a. TNstee Lead. TkLese roles provide a clear stru¢thre for the 8trategÉc governance wd operational managernent of inforniation risks within the charity. Tbe Truste¢ Board is tbe Data Controller of all personal dat&that the Charityprocses and Joint Data Controller with Citizens Advi¢e for all client illfon]]ation held on sy5t¢lD8 provided by Citizens Advice, The charity netS the requirements of the Dats Protection A¢t 2018 and other r¢gul&toiy requir¢ments. It has implemented the introduction of complianc¢ with the GeTherd Data Prokclion Regulation (Regulation IEU) 20161679) [GDPR], All staff are required to complete annually the Citizens Advice GDPR e-leillg course. Tru8tee8 also complete tILiS ¢our8e. An IT Accept&blg Use Poltcy has been i&8u¢d to all staff. Security brea¢hes and ne. misses are reported to tbe Board with individual brehe$ consxd¢red and escalated as appropriate, delldCnt on thEir seriousness. Duriog the r¢portingperiod there w¢r¢ no breaches identified which required th¢ charAty to Énform or esc&k&te a matter to Citizens Advice or tbe Inf0mtIon CoJ]]mi&8ioner's Office. Page 7
Cltlzens Advlce New Forest Ltd (fornierly known as New Forest Citizen8 Advice Bureau) Trustses, Ileport (Including Dlrectors, Report) For The Year Ended 31 March 2025 Flnanclal r¢vlew The Statement of Financial Activiti¢8 showed net deficit of £31,756 (2024 - £1,386) for tb¢ year and reserves stand at £293,705 (2024- £325,461). The finallGial position at tbe y¢ar reveal by the Balan¢e Sheet on page 13 8hows net current a&8ets or working capital of £318,705 (2024- £360,461). Pouey on reserves Citizens Advice New Forest is required to ensure that free monies are available in each fJn&n¢ial year to meet any Teasonably foreseeable contingen¢y, During the year the TTUStees Ass¢ssed the risks associated with Maintaining the existing client s¢ivi¢es and detern]illed that reserves of £208,000 wer¢ r¢quir¢d to maintain tbese services for the foreseeable future. TheDcsignation ofFund Ciiizens Advice New Forestbas designated thds Erom tbeir reserves to invest in the Infrastsucre of the Chlty. This will inrludc a Comprehensive review of the advi¢¢ delivery m(Nlel aGross the N¢w Forest to ensure th&t it meets the ne¢ds 0£ the cornmwiity, as well as & signifIcant upgrade of the informatloll technology acros8 the Gharity to compty with data protection legislation and cybersecurity iequirements. The lld will also support the estates stt2tegy, which will evolve as leases on the CULYent offices come to an en(L Piin¢lp4lfuAdlng xoure The Trustees extend their gratithde toNew ForestDistrict Council and the local Town and Pish C0c11S who continue to 8UPPOrt the core operating capacity of the charity. The New Forest District Council provides the principal Sour of fundiDg, Additiottally, sp¢cific fundmg was r¢c¢ived from.. . National Lottery Citizen Advice Hampshire Debt AdYt¢¢ for VulA¢I&ble Clit . Citizens Advi¢¢ Hampshire in partoer8hip with Macmi]lan Callcer Svpport for the wovision of iof(ITmation and advic¢ to ople with cancer. . The National Association of Citizens Advice Bure&uKfor EneTgy 51 Deal Extra to provide advi¢¢ Dn the best energy deals available. . The NatiOLtrll Association of Citizens Advice Bureaux for the Money and Pensions SvICe (WS) fLll)ded a debt advice projecL Under tJ]is project the charity provides debt advice to members of th¢ public requiring holp wit& their debt probIem8, N¢w Forest ])istri¢t Counril discretionary grant for work with the Traveller ¢on)munity in the New Forest Home & Well - NIIS tef¢rrals Ringwood and Wat¢rsid¢ Foodbanks . Stronger Together Across Ringwood and Fordingbridg¢ The charity did not have boTrowings from either providers of funding or other SQUTG¢S flt th¢ balance sheet date. Invuthwitpollcy apul oblectlves As required in its Memorandum paragraph 4.19, in furthernnce of its objects, kd for no other Plliposes, the chlty ha8 the power to illvegt monies of the ¢harity not immediately required for its purposes in sch investments, securitie8 OL property as may b¢ thOllt fit, subject Thevertheless to suGh conditions and Gonsents as n]ay at the time be imposed or required by law. The TNstseg ¢onsidtsr it appmpriate to inve8t cash to a¢hieve a i'elum on that investment to further the llirns of the charity. This will bc done by seekillg tb¢ best fumllcial return within a level of rAsk considered ac¢eptsble to the Board. Do4atedFAcllltles andsepvle During tho year, the chglrity has b¢¢n provided with free u8e of two 0£fi¢¢8 fa¢iliti¢s at New Milton Tovm lknll by New Forest Disttict Coull¢il. The facilities comprise two desks iti the entrance area and two private offices foi. confidential discussions, used a8 a drop-in advic¢ celltei. In acGordanGe witb the Charities SORP (FRS 102), wheie the value of donated goodg. facilitie8, OT services eannot be measured Irliably, they are not included in the Statemeiit of Financial Activities. The trlistees rousider that th¢ Vali of this donat¢d Sp Cannot b¢ n]ea5UT¢d with sutYi¢ient r¢ltability, How¢ver, th¢ tm5tse8 are gratem for the continued support provided through this aTr&ngcJnent. Page 8
Citizens Advlce New Forest Ltd {fornierly known as New Forest Citizens Advice Bureau) Trustees, Report (Including Directors, Report) For The Year L4nded 31 March 2025 Plans for future perlods Citizens Advice N¢w For¢st has identified tILe following strategi¢ objectives lo guide its development and ensure continued delivery of high-quality services to the community: l. Project Development to Support Client Needs WB 1[ continue to de8igD and impl¢ment ll¢w pkvjects that directly addres8 the ¢]llenge9 faced by our Glients, with a focus on improviog financial resilience, acce&8 to 8ervi¢¢8, and overall wellbeillg. 2,Eitenslon of Dtbt Advlce Services for Vulnerable alents We aim to secure an extension of theNational Lottery-ftmded Citizens Advice Hampshire Debt Advice ptoject, whichprovides vital 8UPPOrt to vulnerable individuals acros8 Hampshire. 3.MAlntaSnkng Illgh Standards of Remote Advlce Delivery Citizens Advtce New Forest remain8 COlllXnltted to SLLStaining telephone and ¢m&il advice response rates above th¢ national Citizens Advice averag¢, ensuring timely and effective support for all di¢nts. 4.Volwiteer Recrnltment And Develop¢¢ Recogllising the essential role of volunt¢¢rs in service delivery* w¢ will invest in recrnitment, trainin& and development to enhullce capacity al expattd our specialist Udvice ¢apabiliti&s. 5.Fundfng Diverslfleadon and Project Investment To strengthen fillallcial sustainability, we will contilluc to diversify our funding base aud udively pursue new project fidillg opportunities that align with our strategic goals ¢ommunity lleeds 6.Revlew of Employee Pay 8nd Benellts A cotnprehensive r¢view of staff remuneration and b¢n¢fits wtll be undertaken to ¢nsure fairness, comp¢titiveness, and alignment wÈth s¢¢tor stattd&rds, supporting staff retention and weill)eing. 7.Ferfornllee MDnltorlDg and A¢countability We will nmintain a strong focus on delivering agathst the key performanc¢ indicators set for all funded projects. ¢n8wing transp&r¢ll¢y, iMp¢t n1¢asuretlll an.d Continuow &Jnprov¢ment. 8. Ei Jnbeddlng Outrtacb Into Service Delhrery We will strengtben our outr¢ach work by integrating it into our core s¢ryice model, ensuring advice reaches individua18 ID community s¢ttings 8uch as foodbank8, s¢hools, and healthcare ellvironments. This approach will help us ¢llgage with those who may face barriers to acc¢ssing traditional serviG¢s and itnprove overall &ccessibility attd impact. Small company pi'ovJslon5 This report bas been prep&red ill accordance with the sinall compani&s regime under the compani Act 2006. The atmual report w&s approved by the trustees of the cbarity on,,. /i,. l.fj ,.and signcd on its behalf by: J.J. Ogden Chairrnan Page 9
Citizens Advice New Forest Ltd (forn]erly known as New Forest Citizens Advic¢ Bureau) STATEMENT OF TRUSTEES, RESPONSIBILITIES FOR THE YEAR ENDED 31STMARCH. 2025 The trust¢es (who also the director8 of Citizens Advice New Forest for the purposes of company law) are responsiThle for preparing the Tru8te¢s' Report and the financial statements in accordance with the Unit¢d Kiugdom A¢¢ounting Standards (United Kingdom GeneIlY Accepted A¢¢ounting Ptacti¢¢) app]icable law and regulations, Company lawTequire8 the tswtees to pr¢pare financial statements for each fmancial year. Under company law the ttustee8 must not approve the fmancial statements unless they ar¢ satisfied that they give a true and fair view of the state of affairs ofthe charitable company and of its incoming resources and application of r¢sour¢es, including its iJ¢on and expenditur¢, forthat perio(L YJL preparing these fir]Cial 8tst¢ments, the tw8¢s ar¢ requllEd to: select suitable accouttting Folicies and apply them consistejrtly. observe tho method8 and principles in the Charitie8 SORP 2019 (FRS 102). mak¢ Judgellnts ld estimates that e r¢asonable and pnident, state whether applicable UK Accounting Stdards have beeJ followed, subject to any materlal d¢partures disclosed attd explained in the fanCIal Statennts. and prepare the rmanc1 statements on the going concern basis unle&8 it is inappr(wtats to presume that the ¢harAtableconwany will continue in business. The trustees arerespon8ible forkeeping adequate accountingrecords that are suffirientto show and explain the charitable compangs trallsaGtions and disolose WAth reasonable ac¢uracy at any tim¢ the flnancial position of the charitable company andenable them to ensure that the financial statements comply witb the compani kn 2006. They are also responsible for safeguarding the a88ets of the charitable ComplY and hence for taking reasonable step5 for the prevention and deteotion of fraud and other irreguiariti¢s. The trLWte¢s are r¢sponsAbl¢ for matntenall and integrity of the CO0[te and fillallcial infoTEnation included on the charitable company's website. Legislatiim irt the Utiited Kingdom governing the pr¢p8ration and dissemination of fnwioial statents may differ fmm l¢gislation in other juri8dictions. This rt has beett wepared in accordan¢e with th¢ special provisions of Part 15 of the Companies Act 2006 relating to small companie5. Approved by the trustees of the charity on......,... . and 8iglled on its behalf by.. JJOJL JJ, Ogd¢n Chainnan Page 10
Citizens Advlce Neiy Forest Ltd (forni¢rly knowll as New Forest citiZls Advice Bureau) Independent Examillerls Report to the trustees of Citizens Advice New Forest Ltd I report to the cEwity ttvstees on my examinatioJ of the accounts of the charity for the year ended 31 March 2025 whi¢h ar¢ Set out on pages 12 to 24, Respective respollslbilities of trustees and eXather As th¢ charity'8 tLUgtee8 of Citsz¢ns Advice New Forest Ltd (d also its dircctors for th¢ purposes of company law) you are reonsIble for the pr¢p&rntion of th¢ accounts ill attordwre with the r¢quirem¢nts of the cOllaleS Act 2006 ('th¢ 2006Act'). Having satisfied myself that the accounts of Citizens Advice New Forest Ltd not r¢qtllr¢d to be audited under Part 16 ofthe 2006 Act wd are eligLble For illdÈp¢ndent ¢xaminaeion, I report in respect of rlly examination of yoiw charity's a¢counts as Caffied out llnd¢r section 145 of the Charities Act 20th1 ('the 2011 AGt'). In Carrying outmy examination I h&ve followed the DiTections given by the CRwity ConuDission wider section 145(5)(b) of the 2011 Act. Illdependent examlller's statement Since Citizens Advice New Forest Ltd's gross Income exceeded £250,000 your examiner must be & tnernber of a body tisted in s¢¢tion 145 of the 2011 Act. I confirni that I am qualifi to undertake the exatnination be¢au8e l am a member o£A&80ciation of Clllrtered Certified A¢countants which is one of the listed bodies, I have ciymplotsd my examination. I Gonfirm that no rnatters have Con to my attention in connection with the examin&tiongivillg me caus¢ tD believe: l. accounting reco were not kept in tespect of Citizens Advi¢e New Forest Ltd is required by sc¢tion 386 of th¢ 2006AcL or 2. the accounts do not aG¢ord with tbose records. Dr 3. the accounts do not comply WAth tbe &ccounting requiirments of section 396 of the 2006 Act other than any r¢quirerllellt that the.a¢counls ve a 'trne and fair vieW..which is not amatfy ronsidered ag part Df indq)¢ndent ¢x&mination' or 4. the accounts have not b¢en"prep&red iii accordleWIth the Jnethod8 md principles of th¢ Stat¢m¢nt of Recon]tnend¢d Practioe for ac¢oiinting And reporting by ¢harities'[wpplicable to charities preparing their aG¢owIts iti accordance with the Fin&n¢tal Repbrting Stalldd applicable in the UK alld Republic of tr¢land (FRS 102)]. I have no roncern8 and have come aciDss no othermatLers in connection with the exatnination to which attention shouldbedrawn is report in order to enable a proper understanding of th¢ accounts to be reached. iirdi, gum FCCA SKS estlake CIpArk Audit 7 Lynwood Court Prie8tland8 Pla(% Lymington Hampshire S0419GA Page 11
Cltlzens Advice New Forest Ltd (fornierly known as New Forest Citizens Advice Bureau) Statement of Flnallclal Activities for the Year Endea il March 2025 Uneluding Income and Expenditure Account and Statement of Total Recogni5ed Gaills and Losses) Unyeslricted fun(Ls 2025 Restricted funth 2025 Totftl Total 2025 2024 JTh¢ome #nd ellth>wJnents Donations and legacies Charitabk actrvities Othertraditlg activities tnve8tment ]nC0 243,232 354,323 121,522 1144 597,555 121,522 11022 16,139 747,238 520,1&) 118,758 9,878 16,139 269,249 10,868 6A9,786 TotalIncoll 477,989 pen(llthre on . Charitable Acitvities 227,022 227.022 551,972 551,972 778,994 778,994 651,IT2 651,172 Total Bxp¢nditure Netillcoll Transfer between fund& (65,102) {22,875) 65,102 (8,881) Net vernt in ndS (31,756) (1.386) Reco]Aciliation of funds Total lld$ brought forward Tot llas carried forward 275.194 252J19 50,267 41,386 325,461 293,705 326,847 325,461 17 . statement of Flnanclal A¢tivllies- Comparative Data for the Year Ended 31 March 2024 Unrestricted funth 2024 Restrictsd fun¢b 2024 Nots 2024 2023 Illcon ond¢nth)Iwnents Donations w]d bgaGi¢8 CbaTitable Jctivi¢i¢s 257,802 262,358 118,758 s20,1) 118,758 377,188 118,388 64 OthertLzding activities Investnrnt Inco 10,868 268.670 10,868 649,786 3,413 499,053 Total Incon 381.116 ndlthre on: chilabLe AotiYitie5 237.402 237,4(r2 31,268 (44,205) (11937) 413,710 413,770 (32,654) 44205 11,551 651.172 651,172 (1386) 521,586 521,586 (22,532) Total Eyenditure Net incoll Tilsfe1 between £und8 Net n))VrEnt in thnds (1386) (22,533) Reconclllftll¢)J of fwid4 Total thnds brought forward Total ndS carried foiwatd 28&131 275,194 38,716 50,267 326.847 325,461 349,380 326,847 17 All of the c]lty,5 activitieg derive fromcontinuing operatiOll8. Page 12
Citlzens Advice New Forest Ltd {forni¢rly known as New Forest Cilizens Advice Bureau) Balance Sheet as at 31 March 2025 2025 2024 Ixedassets Taogibk assets 13 15,200 Currellt assets Debtors Cash at bank and in hand 14 87,484 268,042 355,526 {51021 42,108 352,772 394,880 (34,419) Creditors: Anwunts falling due ITithin one year 15 Tothl Assets IAS Current Lialmlities Prov181on5 318,705 {25,IlYJ) 293,705 360,461 (35,OIK 325,461 16 Net gs$ets Fllnd4 of the clmrity: Re8trictedIneoAne ITun(k Restrlcted Funds 18 41,386 50,267 Unrestri¢t¢dIncome Ikndg Unrestricted Funds 18 252319 275,195 TotalFunds 293,705 325,461 The tharitable compally is entitled to exenu)tion from auditunder Section 477 of the CompaniG8 Act 2006 for the year ended 31 March 2025. The members have not required the company to obtain .aUdit of its financial sthtetnents for tbe year ended 31 MaTch 2025 in acGordance with StiOn 476 of the Compani¢8 Act 2006. Thc truste a¢knowl¢dge their responsibiliti for (a) ensuring that the Charitable company keeps aG¢ounting r¢¢ord8 that comply with S¢ctions 386 and 387 of the Companies Act 2006 and (b) pr¢paring flljallcl statcmellts which give a true and fuir view of the stats of aff&irs of the charitsble company as at the end of ¢a¢h fanCIal year and of its surplus or d¢fi¢it for each financi&l Ye in accordan¢e with the Yequirements of Se¢tions 394 and 395 and which othe1$e ¢omply with tbe requirements of the Companies A¢t 2006 relating to fiu8n¢ial stat¢wents, so far a8 applicabl¢ to the charitable company. These fiuancial statements have been prepared in accordan with th¢ provisions applicable to Charitable companie8 subject to tbe small ¢ompant¢8' regime. The financial statsments wth¢ approved by the Board of Tntee5 and authorised for issue on.. . their behaifby: 2L)/,,hs and vme signed on J.J. Ogd¢n Chaiiman Page 13
Cltizens Advice P4eiv Forest Ltd {foTmeTly known as Ncw Forest Citizens Advice Bureau) Notes to the Financial Statements for the Year Ended 31 MaTch 2025 I Charlty Status The charity is lin)ited by guarant¢e, incoTporat¢d in England and Wales, and consequently does not have share ¢apitsJ. Each ofthe trnstees is liable to contribute au amount not exceeding £1 towards the assets of the clMTity in the evellt of liquidation. The addr¢ss of its re818tered office is.. Town Hall Avenue Road Lymingtoll Hampshire S0419GA 2 Accountlng policies Summary of slgnifieant A¢eoundng po]Ides and key accountlng estimates The principal accountll polici¢s applied iti th¢ preparation of these financial 8tatemettts are set out below. The8e poliGi¢s have been consistently applied to all the years piesented, unless otherwise stated. Statement of eompllanee The financial staternent5 have been prepared in accord1Ce with Ar¢ouTttAng and Reporting by Charities.. Statement of R¢¢onllnered Practice applicable to clwities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019) - (Charities SORP IFRS 102)), tbe Finan¢ial Reporting Standard applicable in the UK Rcpublic of1r¢Id (FRS 102). They al80 comply with tFko Compatii¢sA¢t 2006 ajd Charities Act 2011. Basis of preparatioll of accounts Citizens Advice New FoTestm¢¢ts tILe d¢fitiition ofapublicbenefit entity under FRS 102. Tkne fmall¢l Stat¢ents areprepared i sterlin8"" which is the fimctional cllrren¢y of the cbarty...Monetary amounts in these fioancial statsments are rounded to the nearest £... Assets.and liabilities &re initially re¢ogni8ed at historic cost or nsaCtion valiie unles8 othenvi5e 3t&ted in thB r¢l¢vant accoullting policy not¢s. Golng concern The charity's Financial Staternents Show net loss of £31,756 for the year and free reserves of £232,144 as at th¢ y¢Rr cnd,The Trnstee8 are of th¢ view that these results and fLmdraising plans for tkn¢ thture have s¢cured the in]roediats fure olthe Churity for the next 12 months and on this ba8iS tho charity is a going conGern. Income and eudowments Volunty income including donations and grants that provide core fiu]ding or aTg of a general nature is recognised wheie the18 entitlemenl certainty of receipt and the amount can be measured with 8ufficient ieltability. D¢ferpedlncoMe Deferred income represents amounts received for future periods and 18 released to ill¢oming resowces in the p¢riod for which it has been receiv Such income 18 only deferred when: -The donor $GIrl¢S that th¢ grant or dots4ti( must only be nsed in thtur¢ accounting periods. or -The donor has imposed conditlOll8 which must be met before the eharily has unconditional entitlemenL DonaLedsenil¢es audfa¢llldes Donated sorviC h&ve been tecogllised in the stat]ent of financial activities as both incoming resources 8lld resoureesexpended valued at the standard ret&il Price Ic88 the pric8 actually paid. Page 14
Cltizens Advice Neiv Forest Ltd (fornicrly lthown as N¢w Forest CitiZCDS Advice Bur¢&u) Notes to the Financial Statements for the Year nded 31 March 2025 IHvEStmentlACOm Jnv¢stment incotne is recognised on areccivable basis. Charit(knle acilvlties Income from ¢lMritabl¢ 4Ctivities includes income recogllised a8 earned (as the r¢l&ted goods or services are provided) und¢r contract. Expendltsr¢ and Irrecoverable VAT Liabilitios are recogni8ed as soon the is a legal or constructive obligation con]mitting the charity to the ¢xpeJJditure. All expenditure 18 accounted for on an a¢crua15 basis has be¢n classified under he&dings tbat aggreBat¢ all ¢osts related to the catsgory. Ittecoverable VAT 18 charged a8 a cost against the activity for which the eAp¢nditur¢ was incurred. RolsingfMAd8 These are ¢osts incurred in attracting voluntary income, the Thagement of inVestnts andthose incurred in trpdding activitie8that raise funds. Chayliable Activilies Charktable expenditLwe conwis¢s those ¢osts incurredby the Ciwity inthe delivery of its tiVItieS and services forItsb¢nefiGiari. It includes both costs tbat can be allocated direlY to suGh activities and those costs of an indirect nalurenec65sary to support them. Governance costs Govemance costs in¢lude costs of the prepar&tion and examination of the statutory a¢¢owits, the costs of trustee meetings andthe C05t o£any legal advi¢e to trnstees on gov¢nLanc¢ constitutional matters. De]Jtors Trade alld other d¢btors are recognised at the s¢ttlement atnourtt due after any trade discount offered.Prepaymellts ar¢ vU¢d atthe amount prepaid net of ally trade di8¢0unts du¢. Cash V4t bank and In h*nd Cash at baDk and in hand includes cash and short terni cash dep081ts Taxation The Collwany 15 a regi8t¢r¢d Charity alld therefore, is not liable for income tAX OT CQIPDration tax on iacome dgrivedfrom its GharAtable activiti¢s, as it falls within the v&rious ex0Ml0$ available to gIStered charities. Borrnwings Interest-bearing boiTowitigs are initially recorded at fair value, net of transacti costs. InteresL-bearing borrowin are subs¢queThtly ¢attied at amortised Qost, with the diff¢rence between th¢ pro¢eeds, n¢t of trans84ction costs, and the allUnt du¢ on redemption being recogni8ed as a ¢harge to th¢ Statement of Financial Activiti¢s over the period of th¢ r¢levant boiyowillg, Interest ¢xp¢nse is recognised on the basis of th¢ effectiv¢ interestmethod and is inolud¢d in interest payable and Simxiat tharges. Borrowitw £¢ classified as ¢urrent li&bilitie8 unless the ¢harity hfts an unconditional right to defer settl¢t)t of the liabilityfor at lea8t twelv¢ months after the reporting date. Credltors and provtslons Provi8iOll5 are IEcogllis¢d when the Chty has an obligation at the reporting date as a result of a pasi event, it is probable thv4tthe harity will be required to settle that obligation and & r¢liable estimate can be niade of tkn¢ amiyunt of the obligation. Creditors and provi8ion8 are llOTmally recognised at thttir settlernent &moullt after allowing for any trade discounts due. Page 15
Cltlzens Advlce Nevy orest Ltd {fortll¢rly known as N¢w Forest Citizens Advice Bureau) Notes to the Financial Statements for the Year Ended 31 March 2025 Fund structure UJ)T¢strict¢d incon funds ar¢ g¢nal lld that ar¢ availabl¢ for use at the Ttuste¢8' discretion in fLutherance Df the objKtiv¢sof the ¢barity. Restricted fijnds are those donated for use in a particular area or for a 8pecifio purp084 the vs¢ of whi¢h is restricted to that area or purpose. Further detai18 of each lld are disc108ed in note 17, Cash floiv Jkntement The cbarltable company qu&lifies es & small company alld advantage has been takell of the exemption provided by SORP (FRS 102) aB amended by Bulletin I, not to prepare a rash Ilow statement. 3. Income from thnAdons andlegfides Ullrestricted Jlxnd% RestrÉcted funds TotAI 2025 Totsl 2024 Donatxons and kgaGi¢s' I)onations 30,068 213,164 30.068 213,164 354,323 3,(8 254,71 261358 (tant fromother charities 354,313 243,232 354,323 597,555 520,160 Grants and donations in 2024 totsling £520,160 was Attrib to iinre8tricted fia8 of £257,802 and restricted fla9 of £109,991. Donated Facllltles l DonAte(I Servl¢es During th¢ year, the charityhasb¢enprovid¢dwith free use of two offices facilities at New MiltonTownHall byNewFoTe8tDistri¢t CowiciL The facilities ConrIse Iwo de8ks in the ¢ntrance area and two private offlces for confidential discussion4 used as a drop- in advice centsr. In accordance with the Charities SORP (FRS 102), wheye the value of donatrd goods. facilities, or services ¢allnot be measured reliably, they are nol included in the Statement of Financial Activiti¢s. The trustees consider that the value of this donated space cannot be measured with suffiGi¢rit Teliability. How¢v¢r, the trusts gral¢ful for th¢ ¢ontinud 8UPPOrt pxovided through this 8Traagement. Page 16
Cltlzens Advice NeTrv Forest Ltd (fonnerly known a8 New For¢8t Citizens Advice Bureau) Notes to the FlnAncial Statements for the Year Ended 31 March 2025 4. Income from ¢h8rltafrle actlTrlti¢s tknrestrlcted flln(1g Restrleted rulld8 Total 2024 2025 (hnt 121,522 121,522 121,522 121,522 118,758 118,758 Grants in 2025 tot&ling £121,522 (2024- £118,758) was all attributed to restricted fimds. 5. IllCon frorn other trading aedrfdes ikwestri¢ted funth Restrlcted funth Total 2025 Total 21124 Other inconr fromother tradin8 activities 9,878 9.878 2.144 Ii(rr2 11022 1144 Incotn¢ frorn other trading &ctivity ill 2024 totaling £Nil was all attributed to restrlcted fimds. 6. Inwsiinent income restrieted Restricted Total 2025 2024 Int¢Trst receivable and sitth inconr. terest receivabl¢ ou bankd¢posits 16,139 1fj139 16,139 16,139 10,868 10,868 Investment income in 2025 totding £16,139 (2024 - £10.868) was all attributd to untestri¢t¢d funds. 7. pTratre cbarltaNe activitie$ Total 2025 Totsl 2024 sup}rt Costs Advice giving: 718,994 778,994 T18,994 778,W4 651,172 651,172 £227,022 (2024- £237,402) of the above expenditure wa8 &ttributablÉ to iinrestricted thnds and £551,972 (2024 - £413,770) to r¢stricted funds. Pag¢ 17
Cltlzens Advlee New Forest Ltd (fornierly known as New Forest Citiz¢ns Advice BuT¢au) Notes to the FinanciRI Statements for the Year Ended 31 March 2025 8. Analys18 of gornanCe and$UHrt cost SUNrt ¢0gts allocatedto ¢haritalle a¢lltIeS Adrfee glvAng Gowrnance costs Total 2025 2024 StEAff c08t8 Adnin cost Pxemi8e8 Cor4)uter costs Finance costs OLher support costs <])vemanL'e costs 651,051 39,106 46,767 25,958 166 11973 651,051 39,106 46,767 25,958 166 12973 527,366 43,683 48,004 14,048 701 13,196 4174 2,9TJ T16,IY21 778994 651,172 9. Trustees, remunerathin and expenses No 1rustees, nor any pon8 connected with them, have received any remuneration from the charity during th¢ ycar. DAllg the year no trustee was reimbursed expenses. No tru8t¢¢s have received any Ot1 benefits frotn the charty during the year. 2025 2024 Staff ¢o%ts during the year wrre: Wages aad Sal&rAes Social Security costs Pension Costs Other Staff costs 578,070 35990 13,051 23,940 651.051 468,31 23,780 13285 21,995 527,366 The monthty &verage llumber ofpersons (including senior nianagement team) en]ployed by the charity dwing the year expressed 83 11 time equiv8Eents wa8 as follow8: 2025 2024 Nunknr NumIr Man&geLial Service delivery 21 30 29 Th¢ key management peraonnel of the chariLy comprise the Chief officer. The total employee benefits ofthe keyman&gcment p'sOnnel of tbe ch.1ty were £53,110 (2024 - £45,614). Page IS
Cltizens Advice Nejy Forest Ltd (formerly known as New Forest Citizens Advice Bureau) Notes to the Financial Statements for the Year Ended 31 March 2025 11. In(kndent examiner's remuneratioll 2025 2024 Bwnination of the financial Statent 2,759 2,694 2,759 2,694 12. Taxation The ¢ompanyi8 aregistered charity and th¢reforo, is not liablefor in¢om¢tsx or corporation tsx on inconderIVed from itsclwitsble aGtivxties, 08 it falls withill the YlOuS exemptions av&ilabl¢ to reg ¢knitics, 13. TAngiNe fixed assets Cost At l April 2ry24 Additions Ir equipment I9,0 19,000 At 31 March 2025 Deweclatioll andlmpirment At l April 2024 D¢preckation charged ill the year At 31 Mh 25 3.800 3,800 Carrying amount At 31 Mawh 2025 15,200 At 31 March 2(r24 Pag¢ 19
Citizens Advice Neiv Forest Ltd (formerly known as New Forest Citizens Advice Bureau) Notes to the Flnanclal Statements for the Year Ended 31 March 2025 14. Debtors 2025 2024 Other debtors Prepayment A¢cN¢d incon 77,640 9,844 6,202 35,906 42,108 87,484 15. Creditors: anwunts falllng the Thltbln one year 2,025 2,024 Otherts74tion aad $o¢sal security 11,703 9.670 Other creditors 30,464 9,854 52,021 14,057 10,692 34,419 16. ProTrlsion8 At l ApJll 2024 dited to the statenrnt of Tecogni8ed gains and losses At 31 Mh 2U25 35,000 (10,000) 25,000 35,0(M) (10,000) The dilapidationprovi8ion is r¢¢ognised in ord¢rto mak¢ good alterations to leased premises at the end of the lease term. Page 20
Cltizens Advice New Forest Ltd (fornierly known as N¢w Forest Citizens Advice Bureau) Notes to the Financlal Statsments for the Year Knded 31 March 2025 17 Commltments otkerflnancial commitments Lease conunitments Th¢ total wnount of otber financial commitments not provided in the fancial statements was £57,312 (2024 - £89,186). Breakdown of obove: Due within l year: £29,192 (2024- £31,874) Du¢ between i to 5 years; £28,120 (2024 - £57,312) Due beyond 5 Ye$. £Nil (2024.- £Nil} 18 Funds BAlanee at l Awi12024 ¢orning resourees Resources e4rDded Balauce at 31 March 2025 Transfers UJw¢strlctedfun( Ctneral Unre8tii¢ted FuThd 275,193 269,X9 (227.023) (227,023) (65,102) (65,102) 252,319 Tfrtal unrestrlctsdfunds Regtrictedfuntts 275,193 269249 252,319 Macmillan 36,056 (45,180) 9.124 (4,428) (600) LarderHUB (knt 4,428 R¢storativ¢ Justice . 38951 (30285) &666 Ringwood Foiid Grant Help to UaitnUniver8al (*dit Hoitt & Well 7,[39 (7,139) (64) 405 6.430 MaPS H¢Jp To ClallnPhon¢ & WebGhat N&tion&iD)tty Citiz¢n8 Advice NF Canjpaigns Man&ger Financi Inclusion 20,700 87,610 (86,310) (5,028) 34,440 18551 14,314 (1,018) (8,931) 15,881 191M3 41172 3&337 {226,883) (60,723) (52,651) HAF Sigllpostins Sovereign School Inclusion tY R¢ach a)tMtNftity Project 1,018 4931 1334 (43,099) (A841) 11,131 4290 Totsl Restrlctedfun 50,267 325,460 4T1,989 747,238 (551,972) (778P95) 65,Iif2 41,386 293,705 Total thndg Page 21
Citizells Advice Nejv fiorest Ltd (fornierly known as New Forest Citizens Advice Bureau) Not to the Finanelal StAtements for the Year Ei nded 31 March 2025 Restricted Re8erYe trAnsf¢r to General Unyestrieted Fund: A review of projects was caNied out at the year-end which identified and confirmed expenditure had been incuried in prior year8, from the CieD¢ral Unrestrict¢d Fund, for Ibe und¢rnoted projects. A8 this expenditure relates to previous year end accounts, tb¢ 2024125 accounts show a tsansfer has bgen made from Restricted Reserv to Gener&l Unrestricted Fund for the following: Larder HUB Grt- (£4,428) Providing Lérder hubs. Restorative Justice- (£600) Provided training and display of literature on the Restor&tive Justice Scheme offered by the Office of the Police and Crime Commissii)ller, Ringwood Food Grant- (£7,139) Supporting Ringwood Foodbank. Help to Clairn Universal Credit- (£64) Project set up betweets National Citizetss Advice the DWP to help cliellts with Uniyersal Credit onlin¢ appli¢&tions and offer support. Help To Claim Phong & W¢bchat- (£5,028) Th¢ d¢livery of Help to Claim Univ¢t8al Credit via fa¢e-to-kn¢ support (including OUtach} as well as webchat and phone support to increase acce88ibAlity HAF Signposting- (£1.018) Supporting Holiday Activities aiid Food Grant 'ograM by isguing Z cards. Sovereisll- (£8,931) Grant for receiving referrals from Sovereign Housing for debt ¢li¢nts in the New Forest Area. rund%- Comparative Data for the Year Ended 31 IVlar¢h 2024 BglAnce at l Aprll 2023 Jncomlng resouyces Resources exwA(kd Balance at 31 March 2024 Transfers Unrestrictedfun General Unre5tiiGted Incollr Fund 288.131 26&670 (237,403) (44205) 275,193 Re5trictedfull(b Macnillan 32.831 8,000 17,500 (373&)) (8,598) (21,7(H) 4,529 LarderHUB Gcallt 4,428 NFDC Debt Supervisor R¢stor&tRve JusttGe 1,257 6(Kl 18,188 (30,771) 12,584 Rillgwood Food (kant Help to aalmUniveal Cttdil Holl &Well 7,139 7,139 MaPS 7,938 5,028 85,g27 (73,165) 20,71)0 5,028 Help To ClaimPhone & Web¢hat NationallDttery Citizens Advice NF Can¥aigns Manager Financial Jn¢lusioll 115,699 50,427 37,545 (125,622) (58,544) (45,340) 9,923 8,117 7,795 HAF Signposting Soveieign School In¢lu8ion 1,018 &931 1,018 &931 1334 50,267 325.459 15,(XK) 381,116 649,786 (11660 (413,770) (651,173) Total Restricted full(b 38,715 326,846 44,205 Totsl fulld9 Pag¢ 22
Citizens Advice New Forest Ltd (forn]erly kllowrt as New FoTC8t Citizens Advice BuT¢au) Notes to the Ffinancial Ststenients for the Year nded 31 March 2025 The speoific putpose8 for which the fund8 are to b¢ applied and rernain curreJt, ar¢ as follows: MaGmillan - Relates to a sp¢cfifiG project set up between Citizens Advice Hampshire and MaGmillall Cancer Support to provide advice to meet th¢ needs of th08e affected by ¢ancer. BAP- Deliver energy advice enabling mor¢ ¢lients to be 8llPPOrted with energy issues such 88: Switchingltiff8, ellergy bills, fuel bill rettegotiation, I8 to grAnts. smartn]etern and support to be an aclive energy consumer. Home and W¢ll - An ongoing granL To pttivide advice to NHS refekTals, on pfiority service registering. MaPS - Funding for traill¢e debt advi8er for M&PS proviskon. National Lottery Citizens Advice - Provide debt advice to able clients. NF CaTnpai8n8 Mmager - Supporting and implementing developmellt of the Povety Action Plan acr058 the n¢w For¢sL. Fitwicial Inclusion - Outr¢aclL work in conjuntion with food larder5 and Trussel trust, School Inclusion- School will identify families &8 Potential clignts and th¢se clients will be provided with advi¢e and guidance on welfwe rights, budget muuagement znd housing advice. Pag¢ 23
Cltjzens Advlee New f4 orest Ltd (formerIy l(nown as N¢w Forest CitizeD8 Advice Bureau) •1 Notes to the Finaneial Statements for the Year Ended 31 March 2025 19. Analysls of net 4ssets bttTrten thnd Unrestrlcted fundg Restrficted funds Total fun(b at 31 March 2025 Tangible assets Current Assets 152 314,140 (52,021) (25,000) 252319 15,200 355,526 (51021) (25,000) 293.705 41,386 Current Li&bi]ities Provisions I'otalnet assets 41,386 Unrests4cted funds Restrleted fund% Totsl funds at 31 Ivlarch 2024 Cknnt Ass¢ts CuTLrnt Liabilities Provisions 344613 (34,419) (35,000) 275,194 50,267 394,880 (34,419) (35,Im) 325,461 Totalnet assets 50,267 21]. Share capltal Th¢ company is limited by guarantee and does not have a slwe capital divided by shares. 21.Related parly transactlons Th¢re were no relalEd paty tranStionS during the year (2024- £Nil). Page 24