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2024-03-31-accounts

Empowering Deaf Society Annual Report 2023 - 2024

Reference and Administration

Charity Name : Empowering Deaf Society Charity Number : 1131970 Charity’s Address : 2A Central Parade, Ley Street, Ilford, IG2 7DE Periods : 01/04/2023 - 31/03/2024

Trustees

Trustees, who served during the year and up to the date of this report were as follows:

Name

Ms Iona Manning

Mr Bernard Wills

Ms Lilija Vasina Ms Ravisha Krishanthan

Structure, Governance, and Management

Empowering Deaf Society was founded on 7th September 2008 and formally registered as a charity on 2nd October 2009. The charity was established to provide support and resources to the Deaf community, with its operations governed by a constitution that outlines its objectives, powers, and governance structure.

The charity is managed by a board of Trustees, all of whom serve voluntarily and receive no financial benefit from the organisation. Any expenses incurred by Trustees in the course

of their duties are documented and reimbursed in accordance with the charity’s policies, with full transparency in the charity’s financial accounts.

The governance framework of Empowering Deaf Society is designed to ensure that the organisation adheres to its mission while maintaining legal compliance and strong financial management.

Our Vision

Run for the Deaf, By the Deaf

We envision a world where Deaf individuals are empowered, fully included, and able to lead independent and fulfilling lives, with opportunities and support shaped by their own community.

Our Mission

To empower Deaf people by providing them with the resources, support, and the opportunities they need to take control of their lives, make informed choices, and create positive change for themselves and their communities.

Our Aims

Our primary goal is to empower the Deaf Sign Language community by ensuring access to information, advice, advocacy, and education. We aim to foster independence and support Deaf individuals in realising their full potential.

About Us

Empowering Deaf Society (EDS) is a charity dedicated to providing education, services, and support to Deaf people in British Sign Language (BSL). Our mission is to empower the Deaf community by offering not only everyday solutions but also enhanced services that promote long-term independence and personal development.

We provide a range of support services, including advice, advocacy, and employment assistance. Our goal is to continually expand and improve these offerings, ensuring that Deaf individuals have access to the tools they need to thrive.

Thanks to a five-year grant from the National Lottery Fund (starting 2021), we are currently offering five key services:

In addition, we are in the final year of funding from Trust for London, with plans to apply for future funding to continue providing comprehensive advice services.

With support from National Lottery funding and several smaller grants, we have been able to offer a wide range of services and activities, including:

Our employment support service has been instrumental in helping Deaf individuals secure jobs. We assist with all aspects of the employment process, from Access to Work funding applications to educating employers and colleagues about Deaf culture and communication. The high demand for this service reflects the significant challenges Deaf people face in the job market.

Additionally, we have provided numerous free Deaf awareness training sessions to various agencies, including public sector organisations. These sessions are consistently oversubscribed, highlighting the growing recognition of the importance of Deaf awareness in the workplace and beyond.

Our Philosophy & Beliefs

At Empowering Deaf Society (EDS), we believe that the best way to achieve our goals is by being a fully accessible organisation. We are committed to delivering services in British Sign Language (BSL), ensuring that Deaf people can access opportunities without barriers.

We believe that by demystifying deafness within mainstream services, businesses, and institutions, and fostering confidence and independence among Deaf individuals, we can contribute to building a more inclusive and integrated society. By empowering Deaf people to engage fully in all aspects of life, we aim to break down communication barriers and promote equality for all.

Standards & Performance

Empowering Deaf Society (EDS) continuously monitors its performance and outcomes in alignment with its strategic objectives and priorities. We measure our effectiveness against internal standards and external benchmarks to ensure we deliver high-quality services.

We are committed to ongoing improvement and take prompt action in response to feedback and recommendations, using these insights to enhance our services and better meet the needs of the Deaf community.

EDS New Strategy: Building a Future of Empowerment and Inclusion

As we look towards the future, Empowering Deaf Society (EDS) is embarking on a new strategic direction that focuses on deepening our impact and expanding our reach within the Deaf

community. Our new strategy is designed to address emerging challenges while capitalising on new opportunities, ensuring that we continue to empower Deaf individuals through innovative services and sustainable growth.

Key Strategic Priorities

1. Expanding Service Provision

EDS will enhance its service offering to meet the evolving needs of the Deaf community. This includes:

2. Advocacy and Awareness

A key priority of our new strategy is to amplify advocacy efforts and increase Deaf awareness across mainstream services, institutions, and businesses. We aim to:

3. Strengthening Community Engagement

We will deepen our engagement with the Deaf community to ensure that our services are shaped by their needs. This will include:

4. Sustainability and Growth

To secure our long-term sustainability, EDS will focus on diversifying funding sources and strengthening organisational capacity. Our goals include:

5. Innovation and Technology

Recognising the importance of technology in creating accessible environments, EDS is committed to:

EDS’s new strategy is a bold step forward, focusing on empowerment, inclusion, and sustainability. By expanding our services, strengthening advocacy, and deepening community engagement, we are laying the foundation for a more inclusive society where Deaf people can thrive without barriers. We remain committed to building on our successes while continuously evolving to meet the needs of the Deaf community.

Policies Review

As part of our commitment to maintaining high standards of governance and service delivery, Empowering Deaf Society (EDS) conducts regular reviews of all its policies to ensure they are up to date, effective, and aligned with best practices. In the past year, we have undertaken a comprehensive review of the following key policies:

1. Safeguarding Policy

We have updated our safeguarding policy to strengthen our procedures for protecting vulnerable adults and children within the Deaf community. This review has reinforced our commitment to creating a safe environment for all service users, with additional training provided to staff and volunteers on safeguarding protocols.

2. Equality, Diversity, and Inclusion (EDI) Policy

Our EDI policy has been refreshed to ensure that EDS remains an inclusive organisation that promotes equality for all. We have reinforced our efforts to address barriers faced by Deaf individuals, while also promoting diversity within our own team and services. The updated policy includes new measures to monitor our progress in promoting inclusivity across all areas of our work.

3. Data Protection and Privacy Policy

To comply with the latest regulations, including the General Data Protection Regulation (GDPR), we have reviewed and enhanced our data protection policy. This ensures that all personal data collected from service users, staff, and partners is securely handled and stored. Our updated policy outlines clear procedures for data processing, retention, and rights to access information.

4. Health and Safety Policy

The health and safety of our staff, volunteers, and service users remains a top priority. We have conducted a thorough review of our health and safety policy to ensure that all locations, activities, and events meet the highest safety standards. The policy now includes updated risk assessments and new measures for emergency planning, particularly for large-scale events.

5. Complaints and Feedback Policy

We have revised our complaints and feedback policy to provide clearer pathways for service users to share concerns or offer suggestions. The updated policy ensures that all complaints are handled promptly, fairly, and transparently, and that feedback is used constructively to improve services. New procedures have been implemented to ensure service users feel supported and confident in raising any issues.

6. Volunteer Policy

Our volunteer policy has been updated to reflect the growing role volunteers play within EDS. The review focused on improving support and training for volunteers, ensuring they have the skills and knowledge to contribute effectively. The policy now includes enhanced guidance on volunteer rights, responsibilities, and recognition, with a focus on fostering a positive and rewarding experience.

Ongoing Policy Development

As we continue to evolve as an organisation, we remain dedicated to regularly reviewing and updating all our policies to reflect changes in legislation, best practice standards, and the needs of our service users. EDS is committed to ensuring that all policies promote transparency, accountability, and inclusivity, supporting our mission to empower the Deaf community.

AQS Standard Quality Mark Progress

Empowering Deaf Society is proud to announce that we are in the final stages of achieving the Advice Quality Standard (AQS) quality mark, which reflects our commitment to delivering highquality, accessible, and reliable advice services for the Deaf community.

Our journey towards AQS accreditation has been supported by Advice UK and funding from the Greater London Authority (GLA), enabling us to enhance the quality, governance, and delivery of our advice services. Throughout this process, we have worked closely with these partners to

ensure that our services meet national standards and that we are consistently providing professional, confidential, and effective advice to those who need it most.

Key Achievements in AQS Accreditation:

Next Steps

As we approach the final stage of the AQS accreditation process, we are confident that achieving this quality mark will be a milestone in demonstrating the credibility and professionalism of our advice services. Once accredited, EDS will be better positioned to expand our services, secure additional funding, and continue empowering Deaf individuals through high-quality advice and support.

We are grateful to Advice UK and GLA for their partnership and support throughout this process, and we look forward to the continued success of our advice services as we move toward full accreditation.

Our Projects and Success

Recent statistics from Action on Hearing Loss estimate that over 30,000 Deaf individuals reside in Greater London. Despite this significant population, there remains a considerable gap in the services available to Deaf people, particularly among young Deaf individuals. Empowering Deaf Society (EDS) was established to bridge this gap and ensure that Deaf people in London have access to the support they need.

Many British Deaf individuals face additional challenges, especially those who are vulnerable, belong to ethnic or minority backgrounds, or are unemployed. These groups are often classified as "hard to reach" due to the compounded barriers they encounter. Mainstream services frequently struggle to engage with these communities because of communication barriers and a lack of awareness regarding their specific needs, backgrounds, and cultural differences.

The impact of these barriers is stark. The unemployment rate for profoundly Deaf BSL users is four times higher than the national average. Unfortunately, this situation is even more dire for

Deaf individuals from ethnic minority backgrounds, who face additional challenges such as racial discrimination, social exclusion, and further communication barriers. Access to mainstream services is often hindered by a chronic shortage of BSL/English interpreters, making it even more difficult for these individuals to seek assistance and support.

Our Response

In response to these challenges, EDS has implemented a range of targeted projects designed to empower Deaf individuals and promote their inclusion in society. These projects focus on:

Measuring Success

Our projects have made a significant impact on the lives of Deaf individuals in London. By continuously gathering feedback and monitoring outcomes, we are able to adapt our services to better meet the needs of the community. We are proud of the successes we have achieved thus far and remain committed to advocating for and supporting the Deaf community in all its diversity.

Empowering Through Education

Our project, Empowering Through Education, focuses on enhancing the skills and confidence of the Deaf community through a range of educational initiatives. This includes offering Deaf Awareness training, British Sign Language (BSL) courses from Level 1 to Level 6, and afterschool BSL clubs for children.

However, due to strict funding criteria, we had to limit this project to specific London boroughs. While this restriction allowed us to deliver targeted support, we encountered significant demand from Deaf individuals living outside these areas who expressed interest in participating.

Unfortunately, we had to turn away many potential beneficiaries, which underscores the urgent need for broader access to our educational offerings.

The high level of interest highlights the necessity for expanding this project to reach a wider audience, ensuring that all Deaf individuals, regardless of their location, have the opportunity to engage in valuable educational programs. We are committed to exploring new funding avenues and partnerships to enhance the reach of the Empowering Through Education project, ultimately striving to make these essential resources available to all who need them.

Deaf Awareness Workshops

Empowering Deaf Society (EDS) has implemented Deaf Awareness workshops across many of London’s boroughs. These workshops aim to enhance awareness and understanding within the hearing community, fostering effective interaction and comprehension between Deaf and hearing individuals.

Our projects cater to all age groups, which is especially vital given the recent closure of numerous Deaf schools and cuts in disability funding within academic institutions. Many Deaf individuals are no longer receiving the support they need to access education in mainstream settings. While these workshops generate some income, we face a pressing challenge: the significant increase in Deaf immigrants. Many of these individuals are vulnerable, not only because they are Deaf but also due to language barriers. Without access to fluent sign language interpreters proficient in their native sign languages, they struggle to communicate with essential services, such as schools and healthcare institutions.

This situation has heightened the demand for our services, particularly from foreign sign language users who wish to learn British Sign Language (BSL) to better assimilate into their new environment and feel more confident when accessing services via BSL interpreters.

EDS has delivered Deaf awareness courses to mainstream organisations and employers with the goal of fostering positive awareness of Deaf individuals in society. By improving communication and social interaction between Deaf and hearing communities, we aim to create a more inclusive environment.

Additionally, we have identified a significant need to offer teacher-training courses, BSL levels 3 to 6, and other professionally accredited programs for both our staff and the Deaf community. We remain hopeful that we will be able to pursue this important initiative in the coming years.

As a result of the BSL Act 2022 and plans for the BSL GCSE to be launched in 2025, we anticipate a huge demand for BSL teachers. There are currently not enough qualified BSL teachers to meet the demand for BSL GCSE in schools so training is a priority but this is dependent on funding. EDS has a good relationship with a number of schools across London where we are providing after school BSL clubs, and anticipate these schools to be some of the

first to sign up to the GCSE. The BSL Act 2022 and BSL GCSE are both huge leaps forward for the deaf community, and will allow the deaf community to better integrate into society, feel more accepted and experience greater accessibility and understanding. We are excited about these developments but at the same time, we recognise the need for additional funding and training in this area in order for these to be implemented.

Network Events with Mainstream Services

Empowering Deaf Society (EDS) actively facilitates network events that bring together Deaf individuals and representatives from mainstream services. These events are designed to foster collaboration, enhance understanding, and create pathways for effective communication between the Deaf community and service providers.

Objectives of Network Events

1. Building Relationships

Our network events aim to strengthen relationships between Deaf individuals and mainstream service providers, including healthcare, education, and employment sectors. By creating opportunities for direct interaction, we help break down barriers and foster mutual understanding.

2. Raising Awareness

These events serve as a platform to raise awareness about the unique challenges faced by Deaf individuals. Participants engage in discussions that highlight the importance of accessibility and inclusivity, encouraging service providers to adopt more effective practices.

3. Sharing Best Practices

EDS promotes the sharing of best practices among service providers to enhance their understanding of how to better serve Deaf individuals. Workshops and presentations focus on effective communication strategies, the importance of using qualified interpreters, and creating inclusive environments.

4. Feedback and Improvement

Network events provide an opportunity for Deaf individuals to share their experiences and feedback with service providers. This input is crucial for identifying gaps in services and informing future improvements.

Recent Achievements

In recent months, EDS has successfully organised several network events, resulting in: - Increased engagement from mainstream service providers eager to improve their accessibility practices.

Looking Ahead

As we continue to host these network events, EDS is committed to expanding participation from both the Deaf community and mainstream services. By facilitating ongoing dialogue and collaboration, we aim to create a more inclusive society where Deaf individuals can access the services they need without barriers.

Employment Services

In recent times, the gap in employment services tailored to meet the needs of Deaf individuals has widened significantly. The closure of certain specialist services, such as those provided by the Royal Association for Deaf People (RAD), combined with budget cuts leading to minimal provision elsewhere, has left the Deaf community increasingly vulnerable—especially in the current political and economic climate.

To address this urgent need, Empowering Deaf Society (EDS) established our employment service several years ago. Since then, we have focused on providing comprehensive support to Deaf individuals seeking employment.

Key Services Provided

Successful Outcomes

Our employment service has successfully supported many Deaf individuals in securing jobs with reputable employers, including Waitrose, H&M, Coop, Travel Lodge, and Amazon. These opportunities have made a significant difference in the lives of our beneficiaries.

Waitrose stands out as a particularly exemplary employer, offering competitive pay and excellent working conditions. The positive impact of this partnership extends beyond just employment: Deaf beneficiaries have gained meaningful work experiences, while Waitrose staff

have received valuable education and awareness training about Deaf culture. This has fostered a more inclusive workplace, enhancing communication and understanding between Deaf and hearing colleagues.

As we continue to develop our employment services, EDS remains committed to advocating for the Deaf community and addressing the ongoing challenges they face in the job market. We are dedicated to expanding our network of employers and resources, ensuring that more Deaf individuals have access to the support they need to thrive in their careers.

Advice & Advocacy

Our advice and advocacy services form a vital part of Empowering Deaf Society’s (EDS) overall mission. We take pride in the impactful work we have achieved and the individuals we have supported through these essential services. The need for tailored advice within the Deaf community is critical to empower individuals to thrive, prosper, and be heard.

Our Approach

EDS is dedicated to helping Deaf individuals navigate their challenges by providing advice in British Sign Language (BSL). Our service aims to assist clients in managing their issues through various communication channels, including text messages, email, webchat, and in-person visits.

Each interaction begins with a welcoming approach, allowing clients to explain the problems they are facing. We conduct a quick assessment to determine how we can best support them, offering self-help resources and information that can guide them in resolving their issues independently. If the matter falls within our expertise, we provide direct advice; otherwise, we may signpost clients to other organisations better equipped to assist.

Areas of Support

Through our Information, Advice, and Guidance (IAG) and Advocacy services, we have supported many Deaf individuals, particularly in navigating Personal Independence Payment (PIP) applications. While our services extend to various other issues, we have faced challenges in meeting the growing demand, primarily due to limited staffing and resources. As a result, we do not widely advertise these services to ensure we can adequately assist those who reach out.

Looking Ahead

As we continue to develop our advice and advocacy services, EDS remains committed to addressing the pressing needs of the Deaf community. We are actively exploring ways to enhance our capacity, ensuring that more individuals can access the support they require to overcome their challenges.

Other Current Projects

This year, EDS is proud to offer a range of initiatives, including:

Our Achievements

Creating A Community

Wider services for Deaf people have faced significant restrictions due to government cutbacks, leaving many unable to meet the needs of the Deaf community. The barriers between Deaf and hearing individuals are becoming increasingly pronounced, representing a step in the wrong direction. Empowering Deaf Society (EDS) aims to initiate future projects that will mitigate the negative impacts of these public-sector cuts and address the loss of vital services.

Our Focus

This year, our primary focus has been on identifying and addressing the pressing needs of the Deaf community. We are committed to facilitating access to essential services and exploring innovative ways to support our beneficiaries effectively.

Collaborative Efforts

We continue to strengthen our partnerships with external organisations, including workshop presenters and interpreters. These collaborations enhance our ability to provide impactful services and foster a more inclusive community for Deaf individuals.

Looking Forward

EDS is dedicated to creating a supportive environment where Deaf people can thrive. By developing new projects and initiatives, we hope to bridge the gap between Deaf and hearing communities, ensuring that everyone has access to the resources and support they need.

Future Plans

As we enter the third year of our three-year project funded by Big Lottery, Empowering Deaf Society (EDS) is excited to continue enhancing our services to better support the Deaf community. Our project encompasses the following five key areas:

Through these initiatives, EDS aims to create a more inclusive and supportive environment for Deaf individuals, ensuring their voices are heard and their needs are met.

Health and Fitness Initiatives

In the past, we successfully ran health, fitness, and sports programs, including cycling. There is a clear demand to expand these services to include running and basketball, along with a continuation of our cycling program.

Ongoing Research and Funding Initiatives

EDS is committed to delivering community-centered projects based on identified needs. We will continue our research and seek funding opportunities to support these initiatives. We are also exploring additional funding avenues to develop and expand current projects and launch new ones in response to community demand.

To enhance our core funding, once lockdown restrictions are lifted, we plan to offer training to mainstream organisations. This approach will not only generate stable income for the charity but also benefit our beneficiaries. We will target local councils, hospitals, police departments, schools, colleges, universities, and individual clients.

Fundraising Strategy

We are grateful for the funding we have received from:

Currently, we are awaiting decisions from:

We remain committed to exploring further funding opportunities to sustain and grow our initiatives.

Since our inception in 2009, we are proud of our achievements and the positive feedback we receive from beneficiaries about our diverse portfolio of events and services.

CHARITY COMMISSION FOR ENGLAND AND WALES Independent examiner's report on the accounts Section A Independent Examiner's Report Report to the trusteesl members of Empowering Deaf Society On accounts for the year ended 31 March 2024 Charity no (if any) 1131970 Set out on pages 34 I report to the trustees on my examination of the accounts of the above charity ('the Trust.) for the year ended 3110312024. Responsibilities and basis of report As the charity's trustees. you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 {Wie Act"). I report in respect of my examination of the Trusl's accounts carried out under section 145 of the 2011 Act and in carying out my examination. I have followed all the applicable Directions given by the Charity Commission under section 145{5){b) of the Act. Independent examiner's statement I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Signed: Date: 3010112025 Name: Osama Ayub Relevant professional qualification(s) or body {if any): FCCA, CTA Address: 76 Aveling Close Purley CR8 4DW Section B Disclosure Only complete if the examiner needs to highlight material matt8rs of conc8rn (see CC32. Independent examination of charity accounts: directions and guidance for examiners). IER Oct 2018

Give here brief details of any items that the examiner wishes to disclose. IER Oct 2018

CHARITY COMMISSIO FOR ENGLAND AND WALE Receipts and payments accounts CC16a For the pariod from To Section A Receipts and payments Unrestrictad funds Restri¢ted frJnds Endowment nds Total funds toth• n•aregt£ A1 Receipts Grants reGeNed'1 Donalh)n$ rece￿8d.2 In¢ome rBceNed fruffl fflain ¥¢tivitÈs 273.821 273.821 8,247 560 219,094 7.760 1.700 8247 AR) 8.8D7 273￿21 2B2.628 228.554 A2 Asset and investment sales. (see table). A3Pa •nts tlireGI Project Cost% Supw>rt Cosl'fj hAanagement& Admwi thl'7 OH App0rtv)nm￿t"8 Loan Rep8ym8ni 14415 169.901 65A15 169,901 2.000 20,886 8.519 70.542 117,014 1,925 33.026 8,519 17.753 8.519 3.133 Sub total 28272 238,449 266,722 231.026 A4 Assat and Investment urchases so8 tabl• Sub total 28272 231,026 Net of receipts/(payments) A5 Transfers betwoen funds A6 Cash funds l*¥¢ ygar end Cash fvnds this year end 19 15.906 209, 225,ZB5 217. 209,37 CCXX R18ccounts ISSI 3010112025

Section B Statement of assets and liabilities at the end of the period Restrictad funds to noarest £ Categorias Endowment funds to near05E£ Dètsils funds B1 Cash funds 217.920 Total cash funds 7.365 217,920 ¥13￿￿1($)} Unrnstrided funds to MaY051£ Restricted funds to n••wt£ Endovmient funds Details Fund to Twhich Details Cost Iopbohall Cumntvalu4 onal Fund to Details NLrte'11 Costloputhal) Currontva￿• onal 84 Assets ratain¢d for the Gharltys own uso Fund to whSch Details 8BL Loan- curnE￿ LBblty urrt due rbal Whon due lonal B5 Liabllltles Unrestrd* Loan 8,S19 9.472 Slgned by one ortsm) trustetrs on baha￿Of 811 the trustees n8ture Print Name Dale of roval Ll .011 CCXX R2 ac(xxJnts ISSI 3010112Q25