## impact
## 2023-2024
**The Friendly Transport Service, registered charity number 1131707**
## CONTENTS
Note from our Chair Introduction
Our committee and office team School contracts Journey statistics and places visited About our members Keeping in touch Shifnal Shuttle Our volunteers Keeping our fleet on the road MiDAS training Income, expenditure and accounts summary SCTC Social Impact Our ‘Help us buy a bus’ fundraising campaign Key points from 2023-2024 and looking ahead We’ve had a blast! Acknowledgements
**Data in this report is for the timeframe 1 March 2023 to 29 February 2024 unless stated otherwise**
## NOTE FROM OUR CHAIR **Alison Richards**
**The Friendly Bus provides community transport. We offer travel by minibus and cars in and around Much Wenlock and Broseley** _**for**_ **our community and** _**by**_ **our community.**
The service was originally inspired by a need that was not being met. There was a recognition that many older and vulnerable residents of both towns were without transport and consequently might be feeling more isolated and lonely than if they could get out and about. The community stepped up. The community being local people who saw the problem and committed to doing something about it themselves, to help their neighbours.
That was how the Friendly Bus organisation was born and the first bus was secured with a generous donation. It has since grown phenomenally over the last twenty years.
In our third decade, our ageing fleet of minibuses is becoming a problem. The cost of repairs and maintenance are escalating to the point where it would be more sensible to invest in one or two new vehicles. Once again, we are asking the local community to help… because the need has not gone away - in fact it increases year on year.
We still want to be there for those who don’t have access to transport. There are essential journeys such as medical appointments, but we also provide journeys for more sociable reasons.
These include trips to friends and relatives, a swimming pool or an exercise class as well as days out to retail outlets, markets and tourist attractions. They provide independence, enrichment, fun and socialisation.
We would like to take this opportunity to thank everyone who works hard for our cause, be it as an employee or volunteer. You are extraordinary people, prepared to go the extra mile to enrich the lives of others.
This year, we also have another message - a heartfelt request. Whether you’re a member, a volunteer, an occasional passenger, or perhaps the relative of one of our members, this message is for you. Or you might be a local resident who has their own transport today, but may not have this in years to come. This request is for you too.
Please donate to help us buy a bus or two, and you’ll raise thousands of smiles by keeping The Friendly Bus on the road. Alison
## Introduction
## Our aims
We're a registered charity 'The Friendly Transport Service' (1131707), supporting our communities in Broseley, Much Wenlock, Shifnal and surrounding areas.
## **Our aims are to help:**
- reduce loneliness and isolation in our communities for those that are elderly, vulnerable, isolated or have disabilities by providing community transport; and
- support our communities by providing 'Good Neighbour help' such as the collection of prescriptions, shopping and library books, a befriending service and help staying safe in the home.
_**"The 2011 census showed that Shropshire has a higher percentage of over 65 year olds than the national average. Conversely the rate of under 25 year olds is lower than average."**_ **(Shropshire Council)**
## Our services
- Regular minibus trips to local retail parks, supermarkets, home stores and markets.
- Community car journeys that prioritise getting people to their medical appointments.
- Social trips to tourist attractions, garden centres, seaside towns and places of interest.
- Transport to local social groups and fitness classes.
- Shopping, prescription and library book collections.
- Light bulb and smoke detector battery changes.
- Light gardening help such as mowing and pruning.
- Internal window cleaning.
This enables people to retain their independence, autonomy and provides social opportunities and enrichment.
- Regular phone calls or face-to-face visits from a matched volunteer to chat as part of our befriending service.
## COMMUNITY TRANSPORT...
...IT'S SO MUCH MORE THAN TAKING PEOPLE FROM A TO B.
rr ee ee ee ee ee ee er ee ee ee + + © © © © © © 0 0 0 OUR COMMITTEE
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TREASURER CEO
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CHAIR
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**Alison Richards**
**Marie MonkHawksworth**
**Margaret Dutton**
**Barry Hansford Dave Marriot**
**Sue Cotton**
SECRETARY
**Liz Mars**
**Heather Armstrong**
TRUSTEES
## OUR OFFICE TEAM
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Marie Julie
Laura Ian
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Caroline
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## School contracts **Providing school transport helps to support our other operations.**
From September 2022 to July 2023 we were contracted to drive several routes to Bridgnorth Endowed School and retained the contract for Wightwick Hall School.
For the academic year September 2023 to July 2024 we were awarded five contracts from Shropshire Council's Passenger Transport Group.
We transport children to and from Bridgnorth Endowed School, Worfield Primary school and William Brookes. However, the contract for Worfield primary was short-term for one academic year to support the council when local a transport firm, went into administration.
In January 2024 we handed back the contract for William Brookes as we’d successfully been awarded the 5-year SEN contract for Severndale Specialist Academy.
## ~~COMMUNITY~~ car journeys
**Total 3,710 (up 1,388 from last year)**
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At a Glance
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**Medical**
**2,760**
**Exercise & Welfare**
**666**
**Good Neighbour**
**108**
**Other**
**176**
**Top three journey types in each category**
**1,562** Hospital **900** Doctors
**132** Visit friends & family (care home, hospital etc)
**474** Doctors Exercise **212 60** Dentist Mental wellbeing
**36 56** Food Personal business delivery (banking, solicitors etc) **54 62** Prescription Hairdressers collection **18 38** Shopping Funeral
**54** Prescription collection
**18** Shopping
Data collected from 1 March 2023 to 29 February 2024
## MINIBUS JOURNEYS **1,636**
Members that provided us with their feedback, all confirmed they felt **safe** on our trips and **supported** getting on/off the minibus.
## 468
Groups & school trip bookings
a 582 Shopping trips ( AN 280 Clubs & exercises classes
Feedback consistently showed the trips most favoured are to outdoor venues, in particular markets, the seaside and garden centres.
Most found the destinations accessible but seating at the venue for a rest remains a priority, which we'll continue to consider when planning future trips.
The feedback suggested some different choices of venues
We have put on different destinations such as stately homes and gardens and castles.
306 Social trips
65 of our Social Trips were free using funding as a Co-op Local Community Cause
## Some of the places we visited last year....
##
Lidl, Aldi, M&S Food Hall, Sainsbury's, Tesco, Asda, Morrisons, Poundstretcher, Ikea, The Range, Telford Town Centre, Meole Brace Retail Park, Wrekin Retail Park, Forge Retail Park, Boundary Outlet, Penkridge Market, Bilston Market, Ludlow & market, Shrewsbury Indoor Market, Much Wenlock High Street, Madeley shops.
##
Maws Craft Centre, Oakgate Nurseries and Garden Centre, Whittington Castle, The Mere at Ellesmere, RAF Cosford Museum, The Boat Inn at Jackfield to see Ian’s jazz band ‘The Rhodian Cooper Trio’, Ludlow, Leebotwood, Church Stretton, Trentham Shopping Village, Cuan Wildlife Rescue Open Day & Dog Show, Barmouth seaside, Dobbies Garden Centre at Donnington, Cuan Classic Car and Craft Fair, Llandudno seaside, Broseley Scarecrow Festival Tour, Bridgnorth High Street and market, Bridgemere Garden Centre, Attingham Park - Christmas decorated mansion, Broseley Lights Tour, Bridgnorth Garden Centre, Carboot sales at Priory Hall in Much Wenlock (in aid of Friendly Bus), Mere Park Garden Centre, Attingham Park grounds.
## About our members
## **81%**
**of service users said Friendly Bus enhances their wellbeing.**
**Passengers on our system** (minibus & community car 1,167 users). This is up **354** from last year
89
**New members** (have never been a Friendly Bus member before). This is up **41** from last year
95% told us they wouldn't be able to receive the same level of support without us, or that they would struggle.
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Mobility aids
22
Walking stick 108
Nobody rated our
Walker/rollator
services negatively. 206
98.5% rated our
Wheelchair/scooter
services as Good or
Very Good . 1.5% Other (eg blind, 101
rated them as OK . needs assistance)
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## **Members that don’t use our services told us...**
_"We don't currently use you but want to support you because you're a vital service to older people who don't drive."_
_"We don't need to use your services just yet...we just like to know you're there in case we do."_
## Keeping in touch...
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8,044 3,175 760
phone calls newsletters sent Facebook followers
to members
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## **Followers by age, gender & location**
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Women Men
35 B 41.4% Broseley
30
T 21.4% Telford
25
20 MW 6.3% Much Wenlock
15
B 4.3% Bridgnorth
10
5
S 4.1% Shrewsbury
0
O 22.5% Other
Age range
18-24 25-34 35-44 45-54 55-64 65+
Percentage
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3.9K total interactions (100.4% increase on last year) 16.1K total reach (60% increase on last year)
**In September 2022 we began managing the Shifnal Shuttle, in partnership with Shifnal Town Council.**
The first launch of the Shifnal Shuttle in 2019/2020 was halted by the covid-19 pandemic. In 2022 the Friendly Bus purchased a Peugeot minibus for the project which has a lift at the rear and can accommodate wheelchairs - making it accessible to everyone regardless of their mobility. It has since grown steadily.
The shuttle is available to anyone without access to transport in Shifnal and surrounding areas. The service is still relatively new but continues to grow by number of members and volunteers.
Every Tuesday the service goes to Telford (retail parks, shopping centre, supermarkets etc). Every other Friday the service goes to Shifnal High Street and on alternating weeks we vary the destination to places such as Newport, Wellington Market, Madeley, garden centres and to the seaside in the summer.
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62 6 176 206
Members Volunteers Trips followers
(for 446
passengers) (83% female)
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## "WITHOUT THEM, WE WOULDN'T BE ABLE TO our volunteers DO WHAT WE DO"
"I Just love volunteering. It helps to keep me busy, otherwise I start to get lonely. I love meeting the members and chatting to them and I can see what a difference it makes to have my support when they're feeling anxious on our way to an appointment." Community car driver
**11,713 hours given by our volunteers over the year - over 200 hours each week.**
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Volunteer activity Hours
Community car drivers 4,638
Social trips 3,784
Group bookings 1,872
Newsletter team 125
Fundraising team 178
Befrienders 1,116
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Our volunteers
Without them, we wouldn't be
able to do what we do.
93 Volunteers in total
B R O S E L E Y
C O M M U N I T Y C A R
13 D R I V E R S
M U C H W E N L O C K
C O M M U N I T Y C A R
12 D R I V E R S
B R O S E L E Y
° 11 = M I N I B U S D R I V E R S
M U C H W E N L O C K
04 M I N I B U S D R I V E R S
P A S S E N G E R
09 A S S I S T A N T S
~ G O O D
05 N E I G H B O U R
N E W S L E T T E R
10 T E A M
M U C H W E N L O C K
14 C O C O &
al B E F R I E N D E R S
B R O S E L E Y
17 * dit B E F R I E N D E R S
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Some of our volunteers also help at events to raise awareness of us and fundraise.
## Some of our volunteers
Thank you for all that you do!
## Keeping our fleet on the road
**KDZ** 16 Seater Peugeot **BCE** 15 Seater Mercedes **OBC** 11 Seater Peugeot
**TGK** 8 Seater Peugeot **WUD**[7 Seater Ford Galaxy ] **ABN**[16 Seater Peugeot] (Shifnal Shuttle)
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10 Weekly Safety Check Lift checks
Breakdowns/General Maint MOT
10000.00
8000.00
6000.00
4000.00
2000.00
0.00
DG71 TGK WF63 KDZ DK18 ABN HX66 WUD CN11 BCE WJ16 OBC
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## Vehicle maintenance costs
## **Totals spent**
- £1,507: 10-week safety checks
- £784: Lift checks
- £18,387: Breakdowns & general maintenance
- £4,579: MOTs
**Total cost to keep all vehicles on the road: £23,024* This is DOUBLE the costs for year’s costs.**
*Excluding road tax and insurance
## MINIBUS DRIVER awareness training
As a registered training agent for the Community Transport Association's (CTA) MiDAS Scheme, we're able to train our volunteers in-house.
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STANDARD
Association's (CTA) MiDAS
Q aa 8 Trainees
Scheme, we're able to train our
volunteers in-house.
ACCESSIBLE
This saves us money and also
& 1 Trainee enables us to generate a small
amount of income by providing
training for other community
PASSENGER transport organisations and
ASSISTANCE
local taxi companies.
1 Trainee
Income & savings
a
Cost
700
600
£680
500 Savings - driver training
400
300
£135
200
Wheelchair training income
100
i e
0
Standard* Accessible PATS
£50
*£865 saved by training internally Passenger Assistance income
a
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## INCOME & EXPENDITURE
The new trend emerging in 2023 has continued, with members requesting donations in lieu of birthday gifts or holding a birthday raffle at their party. This continues to boost our donations pot - thank you to everyone who has chosen to do this for us!
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Donations Members
Fundraising
Shropshire Contracts
Council grant
Other
grants
Services
Shifnal
project
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The majority of our income comes from the income home to school contracts we’re awarded from Shropshire Council. However, it's becoming increasingly harder to manage these and the social value of our services is not being taken into consideration by Shropshire Council when assessing the bids.
Volunteers Admin / office Depreciation Staff costs
As with most organisations, our biggest cost is for
## expenditure
Shifnal project
staff. However without our dedicated and fully trained team we could not support our users as we do.
Grants
**Total of £4,074 - down again from last year...**
Vehicles
Contracts
£1209 **Broseley Town Council** - to support our services
£615 £2,000 £100 £250 **McCarthy & Stone** - to **Millichope** - to support **Blakemores** - to support **Much Wenlock Town** subsidise trips (esp the delivery of our our Services **Council** - to support our seasonal outings) service Services
## Income & Expenditure Accounts **1 March 2023 to 29 February 2024**
|**Income**||**2024 (£)**|**2024 (£)**|**2023 (£)**|
|---|---|---|---|---|
|Grants|Shropshire Council|11,931||38,932|
||Other Grants|4,074||14,061|
||Other income|9,059||4,572|
|Services|Shropshire Community Cars|5,613||4,180|
||Friendly Bus Fares|160,556||141,605|
||Subscriptions|4,055||3,615|
||Donations to Service|8,282||7,316|
|Other|Fundraising|2,035||1,025|
||Bank Interest|1,144||286|
||**Total Incoming Resources**|**206,749**||**216,502**|
||**Expenditure**|**2024 (£)**||**2023 (£)**|
|Staff costs|Employment Wages, Tax, NI, payroll|139,091||123,580|
|Expenses|Shropshire Community Cars|4,944||3,584|
||Volunteer costs|1,408||777|
|Vehicles|Running costs|59,077||43,965|
||Vehicle Hire for new contract|11,024|||
|Shifnal|Car hire||361|774|
||Rent, Rates, utilities, Insurance|4,786||4,350|
|Office|Repairs and Maintenance|1,663||1,465|
||Fixtures and fittings|242 250|242 250|456|
||Printing Postage and stationery|4,121|||
||Telephone and internet|4,365||3,010|
||Catering and room hire|986 120|986 120|2,799|
||Fees and subscriptions|1,035||861|
|Admin|Accountancy fees|768||505|
||Fundraising expenses|||900|
||General expenses|||103|
||Other|||1,488|
||Depreciation|340||328|
|||16,810||16,520|
||**Total Outgoing Resources**|**251,391**||**205,520**|
||Difference between income and expenditure|(44,643)||11,254|
||Total funds brought forward|148,324||137,069|
||Total funds carried forward|103,681||148,323|
||Current assets|86,300||115,281|
A copy of the financial statements for the year ended 1st March 2024, as prepared by our accountants for Companies House is available upon request. The accounts presented above are a simplified version of these accounts which highlight information likely to be of interest to members.
**Seven community transport (CT) projects serve all areas of Shropshire and form the Shropshire Community Transport Consortium (SCTC).** OUR SOCIAL IMPACT z[e] The Consortium aims to share good practice, improve standards and raise awareness of the role and activities of CT ACROSS SHROPSHIRE % in Shropshire. As part of their work to raise awareness, SCTC (@) have produced an **Impact Report.** > ws&,
## **Our collective impact in Shropshire**
**Supporting over 2000 members**
> **85% 50**
> Over ae **%**
Have a physical or sensory **disability**
**327,472 51,690** Miles Passenger journeys
**Only 2.5% Would cope without CT**
Despite increasing demand for services, 100% of our surveyed members are happy with services, but want more on other days at other times
**Almost 40% would find travel very difficult**
# akem O Ae ¥s **31.6% 22.6% 20.6% 12.5% 7.4% 4.9%** Education & Personal Shopping Social Healthcare Leisure Employment business
**Community organisations** use our services (including schools and care homes). Over 40% use them at least monthly.
## **80,000**
Individual passenger journeys
Said CT is essential to all or some of their members participating in their activities.
**82.6 %**
**£3,620,107 Social value in 2022/2023**
Every £1 spent on delivering services creates benefits worth between £5.09 to £5.30.
CT generates savings between **£2.1m** and **£61k** in health costs each year.
Spent by passengers in Shropshire whilst using CT services.
**£989,125**
Over half want to see services expanded.
## www.justgiving.com/campaign/thefriendlybus
## **Our fundraising campaign to buy a bus or two, launched in May 2024.**
Our current fleet of vehicles have driven over 40,000 journeys! In 2023 we let our members down, when our vehicles broke down and were off the road.
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NA
O T
D E
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## **This isn’t just an inconvenience....**
- It’s “making do” with what’s in the cupboard.
- It’s back to loneliness. Helplessness. Boredom.
## AND YOU’LL RAISE THOUSANDS
## OF **SMILES** !
It’s quiet. Depression. Sad.
**But you can keep our members smiling. YOU can make the difference.**
**....And we need you NOW!**
## **Ways you can help**
You can **donate** by sending us a cheque to ‘The Friendly Transport Service’, pop into the office or give your donation to your next driver. Alternatively, you scan the QR code to the left to donate online.
- **Join an exciting new Fundraising Team** to help organise events to raise money for us!
- **Complete a sponsored activity or run an event** in aid of us. We’ll support you and promote the event - in fact, we’ll be your biggest supporters!
- **Talk about us and our campaign** to your friends and family and please tell them what our service means to you!
**Thank you to everyone who has donated and supported us - together we’ll get there!**
## Key points from 20232024 and looking ahead to 2024-2025...
**As this Impact Report shows, Community Transport (CT) is so much more than just travelling from A to B.**
This year has seen demand for our services continue to grow. In order to meet this growing demand of lonely and isolated people and an increasing need to address this issue from a public finances perspective, prevention and early intervention must be the key priority.
Friendly Bus and other CT groups, are building a track record of addressing both the causes and consequences of loneliness and isolation and can play a leading role in tackling the social and economic costs.
Indeed, studies suggest that over a third of health and social care costs could be mitigated.
**Marie MonkHawksworth, CEO**
An Infographic showing the overall impact across Shropshire is included in this report and shows some huge numbers!
These reports will help to ensure that relevant public sector bodies have a greater understanding of what we do. But also help steer our services towards the outcomes and health benefits identified by these statutory funding bodies where they also meet the needs of our own users.
In addition, the data gathered has been utilised to inform a consortium bid to the **Motability Grant fund.** This is for the provision of replacement vehicles, running costs and training for Volunteers.
## **The Shropshire CT Consortium**
commissioned consultants to produce a collective **Impact Report** which clearly demonstrates how the activities of CT in Shropshire support the objectives of the **Shropshire Plan 2022/25** , the **Integrated Care Strategy 2023** and the emerging **Integrated Care Plan.**
We’ve also continued to work with the Community Transport Association (CTA) which is the national body representing CT. We’ve assisted in their research for a sector-wide Impact Study for the whole of England (to be published later in 2024).
## Looking ahead to 2024-2025........
Staff from the CTA came along on one of our shopping trips to meet passengers and help design the questionnaire which was used to help gather data. I also had the pleasure of speaking at the **CTA National Conference** at the NEC where I got to talk about the Friendly Bus and also all the work I do with the Consortium.
Our main focus for 2024-25 will remain on helping as many people as possible access the essential services they need, as well as helping them live happy, healthy independent lives filled with fun and laughter.
An important element to achieve this is recruiting new volunteers to meet the increased demand for our services.
Friendly Bus will also continue to work with other voluntary and community sector organisations in the county to develop strong relationships and joined up working with each other and statutory services.
As the Chief Executive Officer, I sit on the Board of Voluntary and Community Sector Assembly and I'm the current Chair of the Shropshire Community Transport Consortium.
## **Our ‘HELP US BUY A BUS’ campaign!**
**In order to safely and effectively deliver our services we also need to replace at least 2 of our ageing minibuses.**
**This report highlights the increasing demand for our services but also the increasing costs needed to keep the vehicles on the road. The maintenance has more than doubled since the previous year and we are having to use up our charitable reserves, which is not sustainable.**
## Marie
We've had a blast!
## ACKNOWLEDGEMENTS
**Thank you to all our volunteers, community supporters, members and everyone who has donated to us this year.**
**Thank you to the Co-op at Ironbridge for choosing us as a local community cause again, Broseley Town Council, Much Wenlock Town Council, McCarthy & Stone, Milllichipe Foundation, A.F. Blakemore & Son Ltd, Sheinton Fete, Broseley Women’s Institute, Much Wenlock’s Women’s Institute and many more. Lots of individuals have gifted both large and small sums. Several members or volunteers have asked for donations to Friendly Bus instead of receiving birthday presents! Thank you to you all - every penny really does count!**
## THANK YOU FOR YOUR CONTINUED SUPPORT
**The Friendly Transport Service (Shropshire)** is a Company limited by guarantee, registered in England & Wales No. 4770291. Reg. Charity No. 1131707 57 High Street, Broseley, Shropshire, TF12 5EY · Tel. 01952 881145 info@friendlybus.co.uk · www.friendlybus.co.uk · **facebook.com/thefriendlybus www.justgiving.com/campaign/thefriendlybus**