REGENERa Annual Report 2024- 2025 Over 40 years of Rgefter¥ (formeAy known a5 Central Lan&75hire Agt Gn¢em) Charity Nvmb¢r: 1130384 Comparby Nuwnb•r: 06841314 Beech H[￿￿, L•nu5ter8•te, Lwartd PR25 2EX Annual R*yrt ana A¢¢ounts For th• y••r•ftd¢d 31 Mareh 2025 This page is intenliDnally blank Page 1 of61 ontents LEGAL AND ADMINISTrATIVE INFORMATION....-............---.....-....-.......--................................ CHAIR'S STATEMEPIr....-.............................-. STATEMENT OF TRUSTEES, RESPONSIBiITIES.--...............-.......-...........-............................-.. REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025..-.... ................. . AWELLLEDcwR￿y............................................................................................................................ oB￿c￿vES, PRINCIPAL AcTNtrY AM) PUBUC BENEF￿......................................... GOVERNING DocvMENT.......................................... ORGANISATIONAL GovERNA￿AND STft￿TUftE.................. . STRATEGICAIMSAND PLANS...... ...... ... ... . EMBEDDING OUR VALUEsANDMEASUREMENTOF￿RI￿PACT................................................................ EVOLVING How WE MEASLThE PERF(￿NANCEANO SLWESS ..................... .... .... STORIESTELLA TALETTrL4T N￿￿ER5 CANNOT.. .. RisKM4NAGEMENT.............................................................................................................................10 RIsKAppEnTE....................................................................................................................................10 ORS...........................................................................................................................................10 ACTIVITIES. ACHIEVEh1ENTS AND FirruRE PLANS..-..................-...........-.....................-.......-.11 AFULL YEAROFTHE REN￿INGANO RE￿F￿DING...............................................................................lI OUR SociALS..................-...................................................................................................................11 IMPACTSAND P￿IC BENERTS FACTSAhf) FIc4JRES.-......................................................................... ToG￿HER FOR WELLBEING AND MEANINGFUL AGEING............._........................................... 17 AcTM7YCENTRES-LosT(￿ HNuAcTMTYCENTRE........................................................................18 RESIUENCE FUND (PRE-LovEDSLPPORT)...........................................................................................20 HOuSE￿LD6 FUND {HSF61.... .20 COMWNITYGATEWAY PROJECT.........................................................................................................21 PosiTIVEAGEINGAND MENTAL HEALTHWELLBEihrTRAILBL42ER........................................................22 BEFRIENDING SERVICE........................................................................................................................25 DEMEKnASuppoKrSERVfCES............................................................................................................28 DEMEKnA CowNrrY LIM(s (DCL)........................ .28 PREFERRED PROMDER OF DEMEMfL4 DAY SERWCES IN LANCASPURE......... ............................. .. ..32 CARERS...................... .35 POsT-D￿GNOSrnc m￿RO-cOMmISsIoN1￿ FUND {CLOG)....... . . .. .37 ELECT￿C[TyNORTHWEST{EWL) ExtRACARE REGLSTER..................................................... .37 NAIL CuTtING SERVICE....................................................................................................................... 38 CHARrrY RETAILING......-.-..........-...........-...........-..-...........--.....-....-.......-..-..-........................41 FINANCIAL HEALTH AND BIISINESS RESIUENCE.-... RESERVES.......................................................................................................................................... INVESTME￿paLlCy.......................................-.. .45 REVENUEPER EMPLOYEE................................................................................................................... SAFEAND RESPOMSIBLE......................................... .......... .. ... .. COMPLIANCEATTMNPAENT ¢)JrcoMES....................... . .... .. AuDffOR ￿$KASSEsS￿￿0UTCoME.......................-........................................................................47 ENVIRONMEHfAL RESPONSIBILTrf..........--......... APPROPRIATE OPERATIONAL SITES AND BUILDINGS........-......................................................50 Pag8 2 of 61 OUR PEOPLE.....................-......-.....-....-...--...........--.......-..-............................-..........................51 EFFECTWEWoRKFC*CEANO woRKF¢y￿E CHALLENGES.....................................................................51 Ek4PLOYMENT PoLlCY.............-...................................................-........................................................51 MoNITORINGSTAFF....................................-...........-............................................................................ VoLu￿￿ERs...................................................................................................................................... VoLUNTEERPRONLE.............................................................._...................... THE UNSUNG SLTrPORTERS......................................................................................... PATRON CORPORATE AND COMMUNrrY SUPPORTERS.-..-.......-...........-..-............................ USTOMER RELATIONS...._.......-..........-._.-._.-...-........-.-.....-... NEr PROMOTORSCORE...................................................................................................................... CusTONff Com￿￿￿[S....................................................................................................................... INDEPENDETrif AUDrroR'S REPORT.........-................-.-.-..-...........--.....-..-.........-.................-61 Page 3 of61 Logal and Admlnlstrntive InfornHtk>n Charity Name: Regenorage. (until 26 F8bruary 2024 fomierfy knovm a5 Central Lancashire Age C(￿Cem) Trustees- S Bell-carr Mr S Brtscoe MrL Chambe Mr G Cltfton Mr P Hugh￿ Chair) Mr A Patel Mr S Shanahan (HoncKary Treasurer) Mr N G Tetvay {Chair)- resign8d ArKil 2D25 Ms J Westwttd Chief Ex￿Ut￿e. Mssca Company Secretarr. Ms S Ca Charlty Number. Company Number.. Registered office: 1130384 06841314 Beech House. LarKastugatg. Lo￿aThj PR25 2EX Auditor.. Solicitors: Banking: Xeina(Jin Audit Limited. 46 Hamilton Squar8, Birkenhe8d CH415AR Farl8ys Solicitors, Chamley HoLfA. 13 Winckley Square. Preston PR13JJ CAF Bank Ltd. 25 Hill Av8, Kir#Js Hill ME19 4JQ ial Media.. nera .uk (Sin￿ February 2024) Pag8 4 of61 Chalf s Stal•mont Dearvalu￿ Stakehoklers This has been a year of both good pMgra￿ and signrficant chaleroe for Regenerage.11 marf(s the first full year since our bold rebrarbj from Age Concem Central L2ncashire. Th8 name has brought fresh energy, wider recognition. aTrJ slr(wuer (x)nnectK)n5 across Lan¢2shire and b8yoTrJ, heltmng us streruthen our identity as a mothrn. ￿Si11ènL compassionate charity. Our missKJn- to V+¥Jrk wilh arKI okler pecwe. enrichng Ihetr INÈS and sUpportir￿ them lo live well and independently- is at the ￿art of ev8rythirrfJ we do. Over Ihe past year. we ha￿ delivered Jusands of interventw)ns thrwh dementia day servicAs, b8fri8Traing. welb&ing acbvilios. social prescribing, and our k)ng-standing naI￿ting sWv￿. Wo have seen indiv*Juais and famili8S transformed by the dedicatM)n of our staff and vdunteers, arKI wa ar8 proud to Share their stories in this ReporL W& must also be honest about the chailerw face. Working alongside the NHS and Adult Social Care seM¢2s 15 essential, yel in¢reaswwJly dtfficuli in an environm8nl of shrinking buthjets, rising demand ond strategic organisational reStr￿lurIng. Despite clear eviden￿ that our semces reduce pressur8 on hospitals. delay the need for resKlentk?I care. 8TKI improve th& quality of lrfe for older peopl8. fundiro often comes through short-twm contracts or limited pols ol mon8y. This instability makes long-tem) business planning dtffiuJlL makirKJ investirvJ in staff and InfraStr￿tUre and meeting increasingly challenging regulatory requirem8nts d￿￿￿1 arvj which. in lum. rtsks undemining th8 continuity of quality suppLYt that vulnwablo peopbe rdy upon. We will (x>ntinU8 to advocate for fairer. sl￿taIned inv&stment in preventative, community-basad s8rvKes- because without them, both individuals and th8 widgr heath arml care sy3tem pay the price. The Board h&8 maintsined a strong fo￿8 rm gvvemants. financial sustainabifity. arid slrdlegi developmenl. Ow fivtryear pLgn lo 2028 o)ntinu&s to ￿Nde us. embedding our values- Adaptsble. Enterprising, HorKJurabl8. coMpa￿onate. Expknng. Outweous, and Pr(¥Jrèssiv8- across all that we do. Abng5ide service defivery. our retail am has go￿ from strength40-strength with the Middlebrook Supersts)re and n8w marketing invesknent raisiig both essential fijnds ￿ public awareness of our brarKI. None of this would be possible without our people. To ￿r staff, who embody resilien￿ aThl compassion in equal measL&r8, to our wjlunteers. freely gNe I￿1r time and kindness, and lo my fallow Trustees. who provide wsdom and St￿￿rdship- l exterKI my heartrelt thanks. Finally, to our fvThJerts. partnets. and suprrfNters: sr)ur b81i8f in our rn￿10n enables us to adapt. innovate. push forylard in the fac8 of C￿￿lervae. With your supp)rt, Reg8nerage thrives- creating spar￿S wh8re older people can INe with dwJnity, purpose. and y)y. Together, we look ahead with optirni5m. kI￿￿ng thatt*thib lh8 8nwnjnM￿t around us is uncertain, our vabjes and commitment r8main st8adfast. Phll Hughès Regenerage Vice Cha Page 5 of 61 Staternent of Trust80s' Rosponslbllitl8S The Trustees (who are also Ihe Directors of Regenerdge for the purposes of u)mpany lawl are responsible for pr8paring th8 R8port ofthe Trustees and the Financial Statements in accordanL* with applicable law and United lfjng(krfn Accountw>g Standards {Untted ￿t￿￿￿0M Generally Accepte knounling Practice}. Company law requres th8 TnA%taes to prepar8 Financial Statements for each finanaal year whKh give a true and far view of the stale of affairs of the charitable company and of the incoming resources and application of restxjrces, indudir¥J the in(*)me and exp*ndrtur&. of the charitsble company for that perK)d. In prepar￿￿ those Financial Staternents. th& Trustees are required to: select 5UitalAe acLxJurrting policies and then aprAy them consistently. obs8rve the m8lhods ancl principbs in the Charity SORP., mak8 judg8ments and estimates that are reasonable prudent" and prepare the Financial Statements on a &K)ing ￿T￿ern basis. unless it inapproprk4ie to presume that the charitatAe company wll continuè in bus1r￿$S. Th8 Trust98s are r8srK>nsible for keeplng KKoper a¢￿￿n￿ng re¢)yds whth disclosè. with r8a$onable accuracy al any time. the fina￿la1 position of the charitable company and e￿ble them to ensure that the Finan￿al Statemenls wilh Ihe Compani8s Act 2006. They are also r8sponsiblg for safeguarding the assets of the charrtabk company and hence for tsklng reasonab￿ steps for the prevention and de18cl￿ of fraLMI and olher 1rr8gu1ar￿es. Insofar as the Trustees are avrdre: there is rb) relevant audit informabon olwhth th8 chariiaile (xjmpanrfs audito￿ are unaware,. and the Trustees have taken all steps that they wght lo have tak8n lo make themSe￿8S awar8 of any rdevant audit infomwtion and to eslabli5h thal the auditors are aware of Ihat infomiati)n. Mr P Hugh Vi¢0 Chalrofthe Boa Dale.. Is .11.1 Page 6 of 61 Rgport of th• TThstoes for the Y•ar End•d 31 March 2025 A Well Lad Charlty The Trustees. who are also Directors of the charrty for￿ purposes of Ihe CompanEs Act 2006. pr8s8nt their Report wtth the financial stat8m8nts of the charity for the year ond8d 31 March 2025. Tha Trusle8s hav8 adopt8d thè provi8M)ns of AEXX)untirvJ and Rewtiro by Charitiès: Sl8t8m&nl of Recommended Practice applicable to charitiès preparing their a¢o)unts in accor(iance with the Financial ReportiThJ Standard appluble in the UK and ReputAic of IrelaThJ (FRS 1021 (effectNe 1 January 2015)- Obiedives, Principal Acbvity and Public Benefft The wncipal charity object promoting publ￿ benefrt is: Th8 relief ofthose in ne8dby reason offacing rftsadvantag& Ihrough age. disabilty, financial hard￿p. ill-17ealth, poverty or otherdisa(fvantsge.' EstaLAi8hed in 1981. Regenerage. f(xmerfy knC￿ as Centra Lancashiro Age Concem until 26 February 2024. offers a diverse ransE of hIg￿Uality seNres primarityfor oldgr adults Mi Lancashré arKI beyond. Now, as Reg8n8rag8. w& remain ccKnmitt8d to our mission of supporting our cxJmmunty, indivKluals and their caregivers. encouraging healthy aging and the ability lo tmve ￿ their local communitse5 and homes ￿th even more energy and dedication. In gumling our ￿tiVit￿S. our Trust88s adh8re io Ihe Charity Commission's guMl81in8s on public b8n8frt, ensuring alignmenl bwth Regenerage's (*aritsNe obi8Ctives. Our efforts fo￿$ on health promotion, day cars seNicès and effecthve communicatv)n tsli ored specrfically for older adults. We r8cognise that some of our dementia care recipients. ak)ry wtth their caregivers. may be urxler 55 years old. Our volunteer opportunities attr￿t a wide (iemographic. i￿luthng ywng ￿ults. foster1r￿j mutual b8n8fits for all involved. A(klitionally. our Charity retsil op8rations serve th8 èntirè ccwnmunity, anhancir￿ IcKxl connections aThJ LX)nlributin9 10 6Trvironmertsl Su8￿￿ablfrty. Thase activsti8S Inherently serve the broader publ￿ intsrest. Through our lo￿1 SW, we b)]sler cc4))munty engagemenL provhling accessible rx)Thits for older adults seeking ￿jpport seNcEs. Whi￿ eno)uragng ¢x)mmuntty paib"cipatK)n in the enVIrc￿Mental benefits of charity retailing. G¢Jvernlng Docum•nt The charity is controlled by 115 govemiThJ docurnent a Deed of Trust. ￿nStituteS a fimited company. Iwnited by guarantee. as defined by the Companies Act 20(￿. Organl$atlrJnal Governan￿ and Structur• The Board of Trustees is responsiblè for S8ttl￿ Strateg￿ poliry and direction. The Board delegates responsibility for implementation of this poky to sutrfrcommittees. The Board provides stralegic lead and maintains control of thè wJanisation's r8sourc8s, vthiL8t exerCts1￿ prudent financial management. The Assurance sutr￿C(￿nmittee and Fina￿0 and Busir)èss Devek)pment Sub- Committee meet regularly throughout the year. provNJirKJ scrutiny and in4epth oversight functK)ns. The NOminal￿r￿ and Remunerations Sub£ommittee meets at annually with responsibility for th8 CEO salary n8gotiatKJn aThJ truste81d￿setrtir r•cruitm&nl. During 2024125. th8 followrvJ Trustees vme in wst Mrs S BelI￿a Mr S Briscoe Mr L Chambers Mr G Clthn Pag8 7 of61 Mr P Hughgs Ivice Chairl Mr A Patel Mr S Shanahan (Honorary Treasurer) Mr N G Tenray (Chairl Ms J Wesfv400d Our Annual General Meeting vrds held successfully in November 2024 with Members meeting in person. The TrusteelDireclors temis of office are three years each. up lo a maximum of three consecutive terrns (nine years in totall and re-election as Directors for each temi is required and established by polliro at the Annual Gener￿ Meeting. During the year, the Nominat¥)ns SU￿CoMmittee advocated appointment of a new trustèè with skills in m8rketing. This prospeclbve trustee wll be advo(8ted lo the Board for C&option at the first meeting of the new financial year. Trustees are r8quire(I to meet the fft and proper person tsst to be Trustee5, and company Directors are required. as with all senior staff. to declare and register conflicts of interest on an annual and ongoing basis. All Trustees svJn our Truslee Ccth of CorM5uct on appointment undertake to do $0 annually. The ChEf Executive is ultimately reS[￿nSIble for operational management of the organisation and Is supported in so doing by a Leadership Team. The structure comprises a team of specialisl function Directors as follows.. Business Development 8n(I Innovation Finan¢8 Operations and A8surance Retail Fundraising and Corporale Sp)nsorshp Care Services. Strategic Aims and Plans The five year Strategic Plan establishes our Mi%5ion. w￿lOn and Values. and pbts ￿r ￿Urse lo 2028. Embeddlng our Values and Measurement of our Impa¢t At the heart of Regenerage's work lies the strong ojmmrtment of INing our values. First agreed upon in 2022. our organisational values continue lo shape everythiro that we do and are fim)ly embedded within our fNe-year strategic plan. Our values are= Adaptsbl• *Fwr Page 8 of 61 They are more than are the inherent fabric of evwythin9 we do on a daily basis starting with recruitment, and remainiro witral 1hrO￿5h on•t*)arding and day-to-day cullure, to the point of staff ex￿ These values remain wsible ￿rOsS our physical spaces and are cnnsisl&ntty relIacled in our public-facing materials. Evolving How w• M8asure Perforniart￿ and Success As we move forward with our slralegic FAan. 2024r25 has seen 8 focus in all aroas of the charity to perfom and succeed against thè sèt of KPIS that were ldentrf￿d and agreed to be rrrt)st relevant in attaining our goals aFKI purpose. These KFYS coninue io b8 the focus of our efforts, enabling Ihe Senior manajement t&am to track progre5S. Klentify what works ond what doès not, amend ancf mak8 additions as necessary. and ultimately lo strerthn ￿r systems for gath8ring and reporting data across the organisal#)n. The report for 2024r25 includ&% vtsual summarw ofsome of c￿r key imp* and contributions to public b￿rIt. In addition to intsmal measures. throU￿oUl 2024r25 we have ￿ntinued to meèt Ihè r8POrting requirernents of kèy partnefs at¥J funders, s￿h as the NHS and other grantlloan providers. Each funding or commissioning body brings its own sel of ￿rf0M1anc8 8xpectations. which we have mel through r8gular mrmitoriro re[￿r￿"r￿J. As a member of thè Charty Retail Asstxiation, our r81ail op8rathJns have continued to be assessed using thg Charty Retail Assoaaknon's b8nd￿rkS for smalkr organisations. dlowing us lo r4Jmpare and learn frrrfn the national charib"es. storie5 Tell a Talo that Numbgrs Cannot Whi18 perfomiarKe dats is vrtal. we bel*ve the most powerful derTh)nstration of our impact Comes through the r8al.1rf8 stor￿ of those we 5UPPOrt. Pewnal iourrtys. shared with consent and written in their own V•t)rds. offer a human perspec1p￿ on the lif￿hanging cAJtcom8s that W8 strNe for. Where needth￿. names and d8taiLg ar& al8r8d io ensure anonyinity. but the heart of these storigs r8mains unchar¥Jed. They offer a pwsowentred approach to why we do what we do. Such reaklrfo stories can b6 found in this report. Page 9 of 61 Rlsk Manag8mgnl Regen8rage reo)gnises that risk is unavoidable a￿1 pl&es high importanc8 on the need to manage risk lo a level which is tcAerable. Ri*k appetite is reviewed annualty by the Board examining risks identified from the charill$ ￿liVi11e$. A corporate risk register identifies the Strateg￿ and corwate risks of thg organisat¥)n and polictes and procedures apply to key 8￿temS and pr￿SeS (e.g. fmancial operating procadures). Ri8k evahjatiorb report5 are mad8 to the ASSUrar￿ Sub-committee and lo the full Board through the year. The Executwe team has undertaken to assure the Bowd in key Strateg￿ areas includiNJ: Financial viabifity R8gulalory compliance Repulation Govemance Retailing New business SeNice delNery R15k Appetlt• In vi8w of thè br88dth of services arKI fun¢￿￿ts Ihe ¢*arity undèrt8k&s, th8re will in8Vitably be variable appetite for risk in diffarent areas a￿1 servw. The Board sets ts risk appetite for th8 various strat8gic areas from a srAle of None. Ihrough Minimal. Cau￿us, Op8n. Seek to SignifKanL Audltors FollowThJ a t￿mpetItIve auditor protsjremenl exerctse, the Members c￿nfi￿e￿ a decision to charoe auditors at the November 2023 Annual General Meeting. Xeinadin ￿lt Limited are our appointed as our auditors for a three year P8r￿ to 2026. Page 10of61 Activit14 Achievements and Future Plans A Full Yèar of thè Rènaming and Rebrand• The bra￿ name change was legally establi%hed with Companies House C￿ 27 February 2024 and attained approval from the Chariiy commr￿l0n. With the n8w charity name and branding in its Infancy, efforts weré focussed on further budding and improving our bran(l awar8ness. With no marketing assistant in rola, tho d8cisK)n vrds made to outsour¢% an eX￿rt P8rtner ui the marketing field and. after a terKlering prttess, ComtAete Marketing were brought on board. Complete's areas of expertise c¢)ver Website Design, Maintenance arnl Hosting. PPC Management. Graphic Design. Social M8dia Management linduding paKI-for &Ys) and Copy Writing. Outsouraro would not onty prov& to be a finan￿al tX)st sawng to the charity. tmrt woukl akn offer th8 many diff8r8nt SP8cialist elements needed from a marketiThJ ￿rSpeCt￿8. Al a later stsge. we contract8d th& serV￿S of Complete lo host our website as the workir relationship and slaThJard of wth our current ￿bsIte host al the time diminishing. Work undertaken induded: Content Markettng.. Valuable (xjntent and videos Ihat resonate with ourtarg8t audienc&. Social Me(la Engagement. Our Iiistagram vras gNen a new lease (sf lrfe and we collaiM)rated wrth influencers who aligned with our brarmj. Newly branded templatss for Facebook were created which meant an ir￿reaSe in the speed of postir¥J with cortsistent braThl messagirE. Those branded tamplalos wer8 duplicated in tt￿1r usage in Linkedln. ensuring consisl8nt messaging across mulli social pLatfomis. Twitter. and Linkedln to er￿￿e wth our aud￿ SEO Opdmlsatlon.. ONJoing MY)rk to improve ourWebsite￿ search eroine ranking through SEO practiB85 to increase orgaruc traffic. PaidAdvertislng.' Tarpt•J on our social m&lia platforn￿, Facetkn)k and Instagram to reach 8 broader audience. Publi¢ Relations.. Media coverage Ihrry¥h press releases. gl￿1 ariKl8s. or partnerships w5th journalists. Markeong Mat8rfals: A rL8W range of maTkÈling mateiials arKi literature that L8 on brand with consistent language used in all messaging calL8 to ackn. CustomerExperfen¢e.' Teslimonkn8ls were (xAk8ted from satsf￿ LyJstomer5 and their families and sed in on and offline marketing materials. Encouraging cus1￿erS to Share their experierKes demonstrates excellent custLYner servKe. Our Socials K8y takeawayE of th8 firsi full 12 monlhs followiro th8 rernaming arKI r&branding of the charity: Facebook Growth.. Total reach.. 3.6M impTgsS￿s {up 2,664%) 99,729 post Èngagements {+462%1 and 149K views Flllower growth: +3VA. reaCh￿g 2.485 fdlowers Standout posts genèrated over 1.000 cl￿5 each FacebocA( Ads Performance: 17.736 total Average CPC as low as £0.05 Ipromlprom sde ￿rnpaign) Most eff￿lIve ad.. Fumiture Col*tiDn- 11.362 dicks. £0.08 CPC Page 11 of 61 Google Ads Perfomiance." 11,768 total clicks an excepthjial 11.78% CTR (vs. Ir￿u￿ty aYerage-2.5%) Average CPC.. £7.91 Campaigns focused on Contral Lancashwe with sdKI conv￿5￿￿ rates SEO & Oryanic Search.. Over 10.768 dicks frC￿ G¢x*Je Search {via Search Consol8) Ranking for hundr8ds of rdevant ke￿rdS Secured new backlinks and improved SEO ¥rDSS shops Key pages suth as "Free Fumiture ColectK)n" perfomied ￿11 with 11.632 ptye viehs Webslte ParfonNnce (Google Analyd¢s).' 57.630 sessions {+85%). 135K page vievoS. and 48.681 unklU8 UWS B￿nce rale maintsined 81 a healthy40% Most-vlsitsd pages incbjde fumibjre. Prom drasses, and PKJdd18brook SUp8￿t0re Linkedln Engagementr. 545 follow8rs, 77 nat n8W 2.993 clicks and 9,963 impressions Throughout 2024125 work conlirMJed to attain eX[￿tsUr￿ for th8 nthv br8nd namB. Radio L•ncashire- Love on Radio wth Graham Liver a￿1 L￿n- The Breakfast Show. PR on air and on camera in our Leyland thp. Granada Reports- a5 seen on Granada TVI. Granada attended our Middlebroc* SU￿r$tOre lo interview the Director of Relail and produce a pt￿ around sustainable fashion. The piece indud8d a m8ntion ofth8 store, foowe inside. and the intérview was shown on Granada Reports. offering us some prim&time free PF Secret Manchester- 375 wryd wunt atM)Utour m￿￿10t￿￿)k store. ManchosterEvening News-lhree editorials totalliry 2.143 word D)Lnt about our Middl8brook store. ITVX- as atrKJvo. Bolton Evenlng News- Mtddlebrook Store and ow firsl'FIll a Bag. evenl. Lan￿$h•re Evening Post- freè editorials featumg Olf Gda Ball the charity champK)niNJ sustainable fashion. Blog Pre5ton- free editwials around The ca￿ Ball. Lancashlrn Llfg IWagazlne- free 400 count art￿ (plus photos) rewrting on the SUCC￿ of our Gala Ball. 50 Plus dlag•zine- we continued throughout 2024125 to further strengthem our relationship with McGrath Media. producers of the SO P￿S maJazin8. mawne is di8tributed via Tesco. Sainsburys and Asda as a free magaine. We c4)ntinued to ￿￿plaY our editorials in prime pages in tho freely dlstritmrted m￿ja21n8s. Page 12 of 61 Impacts and Publ1¢ Ben¢fits Facts and Flgurgs Services. 22,815 Interver)tions delivered to support ople living healthier lives Includine those with dementialmemory concerns to enable them to live indeFndently in their own homes. 170 £788,461 "Grant arid contr.act funding,received.to supp.ort our services Dementia Community Links Customers 89 311 Net Promoter Score achieved Footcare customers Page 13 of61 Volunteering 76 23 Number of volunteer5 88 yrs 28,943 Age of oldest volunteer Total number of volunteer hours £353,394 Monetary value of volunteer hours to the charity 18 years and 6 months Longest serving volunteer Page 14 of61 Marketing & Comms 333 .3,243,041 Tota!.niim_ber.(if-pi?stS 4cro55 111.￿claI{... media",channels. -"T,otsl number of post reach usér* on all:" 1.50cièI media choriftels 3,733,041 Total numberof impressions across all social media channels 3800 Total number of new rnaFketing colloterall brochures etc produced Total number of editorials in reputable publications not previously featured In (including'Nationals ) Page 15 of61 Retail/Corporate £154,216 182 Total received through Gift Aid Tons of product diverted from landfill 89 Corporate partners & supporters £202,305 Votal grant f£indtng ', jecured £48,551 Income from monetary donations and fundraising activities £1,595,946 92 Net Promotor Score ',>-.. Achieved Total Retail Sales Page 16of61 Togetharfor Wdlbglng and w9￿￿gru1 Ago1 Regenerage is a charity dedicated to helping across Lancashire aThJ beyond to INe well and age well. We fulfil our charitable obieclives and deliver public bènefrt by provbjing a range of 5upptsrtive semces for dder people aTKE ajult car￿5 of all age5. Some of these se￿￿ are free al the point of delivery. funded through a ccAnbinatk)n of cnmmercial or publ￿ sector ffijnding, and our own irKome generating a¢tMknes. Ovgr the past year, we maintsined our fcw on deMent￿1r￿1US￿e se￿￿ through a funded cnntract wth Ihe Lantxshire and South Cumbria Integrated Care Board (ICB), offèring supwrt to indNKluals with memory concems and tIK)se navigating lrfti after a dernentkg diagnosis. We are ￿￿oUd lo have retained our Prefe￿ed ProMder stabJs vthh Lan￿hIre County Council (LCCI d&livering against th8 10 '0aylim& SuppcKt for O]d8r Peop18 and P8cpl• with Domen￿. standards. Since Inlro(kKing personal care 8t Chamley Fohj Aclivity Day Centre last year, h8v8 seen a $19nfficant increase in uptake, wth arourKI 40% of SeN1￿ users accessing this enhanced offer. This service has prov8n to be a valuab18 additrjn, allowiry individuals to remain with us long8r as their care needs evolve. By ¢)ffering dignified. persoTrcentred porsonal ¢xre on site. we are not only supporting contiNity of cafe but also helixng peO￿e stay Sockqlty ¢￿fie¢ted and engaged in a familiar, supportive envwonmenL enha￿Ing both Iheir indeperKlence and overall quality of life. We ￿tinue lo promole healthy. fulfiUirKJ * through a w￿Je fa￿0 of actlvilies and OPFN)rtunities for soaal conneclN)n at our centres. We continued lo delivèr Social ProscribirnJ surwrt &% part ofthè Pc6itN• Ageiro Mental Health Trailblazer initiative. a joint programme kd by Lancashire Cwnty Counal ILCCI in ¢ollaLM)r4tion vrith Lancashire South Cumbria Foundalion Trust ILsc￿l. This initiative has supported 103 indNvduals to date. and has ￿ntri)uted to e￿ng NHS pressures. inclLvJing helping to address hospltal bed-blockng. W8 have SLKcessfuly d81iv8r8d anoth8r of our k)ng-standing Nail Cutting S8rvieA, subsidis8d by the LancashTh and South Cumbria Intsgraled Care Board (ICB}. This essential servic& offers basic loe and fingemail care to individuals ￿ a reGogni8ed need. supporting indeF*ndènt living and enhancing qualty of IrFe wherew possbk. This seM¢e Supports the prevention of falls. W8 are pleased to share that the ICB has ￿nfir[l￿d continu8d funding of the Nail Cuiting Service for tha service for a further three years. seuJrirvJ its fu￿re to 2028. We have continued to deSver our befrIe￿I[r￿J seryKe. providing wtal sw)port to indiwduals expernnong swal lonelirws aThJ isolat￿n. Our befriend￿9 ser¥i¢e, though small in sc81e, remalns impactful. thanks lo the dedication of a tru51ed group of volunteers. This seNce offers regular, eaningful ￿ntact either through home visits or phone calls. helpivJ bene￿larieS to feel more connected. valued. and supported in their daily lives. Beyond reducirvJ lonelirw65. the l)efrieThJing se￿￿ plays a key role in irnproving emotional wellbeing. building conftdence, and offering a renewed sew of purpose and belonging. For many, it is a lrfeline that bllngs companionship, Teassurance, a￿1 a much needed human C￿r￿til￿, 6S￿￿allY for UTr)sp who may b8 living alon& or fBcing barriers to so¢AI Intèracti￿ due lo health or mobility issu8s. By helplng people feel seen and heard. our t*friènding $￿ce contributes to better mental health outcomes and supports individLwb to T￿￿1n actNe members of Iheir community. Once again. w8 delNered our W*m Hub Servi￿ a(￿L￿ Iwo cowrtres. supported by funding from Lancashir8 County Council. This In￿at￿e offered vilal supwrt during th8 coklest months, halping people stay wami arKI connected amid the ongoing cost of Iwing and enprgy price crisis. We offered hot drinks and bi8cuits. cornpanH)nship andjtgsawslgam8slnewspapers. Page17 of61 Actlvty Cèntres- Lostock Hall Adiyity Centre It is estimated that al￿nd 35.OLKJ olderadutts in Lincashirè ar8"chronicalty ton8V. which is typically definad as individuaL% who feel lonely always cff often. For context. ar£ording to th8 NHS, over 2 miifh)n okjer people in England a￿ chrorycally lon81y. This represents roughty 10% of the populaknn wJed 65 and over. Som8 r8S8arth also indicatas th81 up to an additional 31Yo of older adults experièrKe londiness s￿e of the time. To frame thi5 in proportion to th8 local older popuktion: the wider Lancashire area has a p1)pU￿t￿)n of approxirnatety 1.5 million p80rA8. This includ8S the 12 Lancashirè districts. togethér wth ltr￿ two unitary a￿l￿)lItieS of Blackburn wth Darwgn, and Blackpwl {known as the LancaslNr&12 and LanCashIr￿l4 araas r8speclivdy)' In the L8ncashire ar8a, app￿matelY 21% ofthe wwla￿n is over 65 years old" in Lancoshire. Ihere are 320,194 ￿dents aged 65 and over. This f•3ure represents the mKI- year estimate for 2023. AddrtKJnalty. it is estimated tr￿t by 2043, the numb8r of residents Jed 65+ wll inc¥ease to 347,319. So, of the estimated 320,194 older aduws in Lartcas￿re, rwhly &fj.￿O are experiencing Chronic ionelin8ss. repreSent￿g arourwj 11% of th8 oklw Fm)puLq￿n. As of 31 Marth 2025, there were 11,749 krrf)wn cases of dementia in Ihe 65+ registered population within the Lanc8shire-12 area. Additionalty. Blackbum with Dar%%pn h￿1 1,020 knoym cases, and Blackpool had 1,549. It is also eslimat8d that Ihere couhj be as many as 15.459 peop￿ liwng wlh dementia acrc>SS the LancashTe-12 area, i￿lKI1r￿j und1ag￿￿d Lzses. With a spike in yourKJ onset dementia at 6.8%. 973 indi￿duaL% in LaThxshr8-14 are Ilvlng vlth domenlia before the age of 65. Lostock Hall AclNity Cantre, a Dementkg indugNe faCi￿ty. continues to thrive as a vibrant community hub., a welcoming spaco whorè p￿pIe corne. rKJt just for SUp￿rt and infomation, bul to connect, unwind, take part in acti￿tIeS that enrth both their b￿Y aThJ mind. Whether il is a first vi8it or a regular part of the W￿k. attendees find a fri&￿IlY atmosphe￿ where casual chats bk)ssom into lasting friendships. Th8 Centre Is SUPkKirted by a small cahort of dedicate(l and e￿I￿sIaStIC volunteers WIK) add value to th8 offer. Th[5 year, the Centre exparKled tts heath and wellbeing offer ev8n furlher, with the enhancement of its outdoor area. Now home to a serksory garden. water fealure. fwit and Vegetab￿ beds. arKI new planting zones, the ouldour area prowdes a pea￿fvI slimulating sp*s for gardening, mindfulness. and outdoor social acbvitEs. A wid8-r8nging programme of• sessb)ns has continued lo drww p8cwle in frcyn yoga, Pllat8s, and tai chi. lo bowling. ￿ne (Jancing. art groups. and 8v8n BOl￿d (lan￿ng. SO￿allY engaging new Initiatives liké Chatty Shed and Talkin. Tables gNes everyone the chance to connect in Telaxed. meaningful Wdy5. In addilion lo timetable. a Ca￿rKIar of s&w)nal eyenls brought exlra buzz thrwhout the year. A selection of craft workshops, gardeni￿ sessh)ns. aThJ themed cetebrations kept the C8ntr8 fresh. festive. and full of lif8. Our salelltte groups remained alth. offering indoor bovliThJ, tennis, dementia ￿18$ and keèpfrt Classes in external venues. Pagg18of 61 Lostock Hall Activity Centre Volunl¢er- Sarah °My name is Sarah and I have been volunteering since 2018. It is a priwlggg to volunl&er with such vibrant, amazing people. Th& s8rvAce USe￿IdIentS are wonderful and always make mylime spent volunteering special." We have C•Jntinued to maintain and develop thè C8ntr& wth the ongoing support of Ericwruht Foundation providir¥ the funding for Ihe Centre Assistant role. as well as a new kitchen. We also threw a Christmas party attendèd by scffie of c￿r spwxs. Fundi￿ from LCVS and Farington Parish Council hav8 onablad us lo fnish phase three of the outdoor space. The followru illuslrdtNJn highlights the of actlvTt￿ avali able at the Centre. how meaningfvl companionships can b8 formed, Bnd supp(wt offer8d through SFonsorships and collaboratw patherships. Easter Aftèmoon Tea Dance Event. Featuriry tr&liknonal afte￿￿n t8a, music, darKing, clo up magic, 8nd 8 visit from th8 Easl8r Bunny. W8 had 42 att8nd88S. Pana¢h• Dance Trlal: orreriwJ jive, salsa. burlasqu8, swiry, disco, and Mus￿1 theatre. Circuit Training: Introduca ￿1¢8 a month. Christma$ Party. Attended by a local Prtmary SdKd aTKI Nursèry Art Group: Enhanced ty Ihe addition of an art lutcf frr¥n the Preston Art so¢￿ty. Bollywood Dancing Memory Box Workshop Wooden Hanglng Basket Workshop Interactive Art Workshop.. Creating cherry ￿0$9(￿￿ tree ￿rds. Talkin. Tables Dementia Café Harrogat• Coach Trtp: A vistt to th8 Chri5trnas Markets Art Workshops: Origami stars. loose fk)rth in mtx&J medi7 Chatty Shed Blstrot Plerre Luncheon Workad In partner5hlp wlth Cltlzens Advice. West Lancashire. Chodey to proMde infcsmiation and gupport fLY attermlees of LHAC and the I￿1 CoMn￿nitY regards lo b8n8fits. Ev8ry on8 attend8d r8ceived a £50 shopping voucher. V8g•tabl•. FID￿r Planting Workshop Bury Market Coach Trfp Flower and Herb Planting w0￿shOp I Chatty Shed group Garden Workshop I Palntlng I Plantlng Chester Coach Trip onthly Carers Group Samplè feèJba¢k from usets". "What a lovely afternoon oul- "How nice getting oul meelffng people from rhe olhergroups" hank you fora lovèly day out tho food was very good andgreat company- T8stimoniak= Vary usgful" 'AnsWe￿d lots of qfJeslii)ns I had" -1 found that rgally helpfvl- Pag819 of 61 °rhank you for encouwing me to Sg8 CAB they very h￿pfUl, I found out I m entitled lo somelhing l in nol getting and fheyTr doing the papeThvorf( for me. So graleful for it and I gol a votschèr- .1 really enjoyed that" 'IYl be Coming next week. interesting meetingpeople from all walks of lrfe. 'Had a great time. Ihese thps are fantastic, lovely friendly people" The Cenlre also offers private hir& opwrbJnikn05, vthKh are rJJrrenlly being used by a V￿ra￿l mix of communty gmups induding an ￿ter-gener*￿￿78l b￿le1 SCI￿1, a keeTrfrt inStr￿tOr, aThJ a lo￿1 church alongside a ran￿ of a(Khct b(x)kiThJs for events arKI activitw. Raslll•nc8 Fund (Prolov•d Supporti In partnership with South Ribbl8 Borough Counol, w8 wer8 allocalod fvndlng to provlde pre-loved fumiture. household essentials and brnnd new white goods to those In need through fmancial hardship. Referrals were made by knial Prescribers. SoLial Workers or C[tI￿￿'S Adm￿. In total. 21 households and 42 individuals were suptM)rted. Ofthese. four were h)useholds wth pe￿10n8rS, eb3hl wilh a dtsabled person and four have mpaid (arers. "ljusl wanled to say a sepaffile thank you fr)ryoursFwft h8lp and assistanc8 Trvilh this application. I hav8 work&din the HSF l&am hor8 and know how to£wh it can be processing evérything- $0 thank you again."_ SP. Housing Options Officer Case Study- Mr Flood Mr Flry)d. a 76 year old ￿th diqabilittes. and hts 7Mfe. vtho has a dementia diagTh)sis. were havirKJ great difftumy cooking lo feed themselves as their ohj cooker was broken and they could not affi)rd a new on8. Through this fvNI wa hav8 sourced o new cooker from ourWhirlpcx)Vlndesit whit8 goods SUppl￿r partnership and wo are e￿ouraging the ￿￿pIe lo seek day care SUPKK¥rt th us. Household 6 Fund IHSF6) We were delight￿ lo partn8r wth South ￿bl￿e BoTough Council to distribute Househow Support Funds IHSF61 over the six-month pericxl of Oclober to March. The scheme PTovid&d extra support to Ihose most in need woukj Oth8￿lSe StrU￿jIe wilh bilL8 essentials. The meaningfijl impact and outcomes of ow a￿1 initiatples delNared for and alongside oldèr people. their families, and carers are expkjred in more detail in Ihe following paJes of Ihi8 report. supported by ca$8 Studies and ￿rSonal testimon*ls. Page 20 of 61 Case Study- Eileen Eileen has been a bng-time attendee of the exercise group at Lostock Hall Actwity Cèntrè, wh6r6 she enjoyed both tho physical activities ￿ the social Ittèractions. However. owing to a recent decline in her health. she was unaLle to atterKJ for several months. This absence left h8r feeSng isolated and missirbj thè companhJnship of her feThow group Memb￿$. Understanding &188n's situation. thg acimty inStrWt￿ wothj ck)sely ￿th herto taih)r exercises that suited her cu￿ent levet of mobility. This kwsonali%ed approach allow&1 Eileen to safely participate in the sessions and r8gain a s8r)s8 of b8k)nging li the group. Eileen is delighted to be bad( at thè Centre. reconnecting wilh friends and engaging in group aclNilies. At the ènd of each ses$KJn. participants gather for refr&shm8nts and convgrsation, whkh has been Invaluab￿ for Eil88n's W￿1b￿￿j. She has also fou￿1 joy in shariNJ her poety with the grcmjp. adding a creatNe and person￿ touch to thew social time. By adapting to El￿n'S needs. L05tock Hall Acbv5ty Centre has hdFed her maintain both her physical health and emotional wellbeing, demonSira￿ng tha rntx)rtal￿ of inclusNe communty projrams. Testlmonlals "I really enjoyed going lo th6 TAlkin' Tables. l am a chalterandloved bging able lo talk to drffO￿nt people as il gels lonely in the fiat on my own.-_ Joyce "Whil$l attending Talkin, Tables I started to chal wrfh anolherlady who ttsmgd out to be my sisters best fri&nd when we were growing up. This was a big surpris& and ￿allY ni¢e, we hav& swapp&d lelephon& numbers.'_ Palriaa Community Gateway Project Commuroty Gateway. a social housing prDwder. appro￿ed Rege￿rage for support. as many residents aged 55 and over irb their sheltered faalttEs were eXper￿ncir0 limited access to meaningful So￿al engagement. negatwgty affecting thwr ￿￿￿81n9 a￿1 quality of thfe. In reswnse. Community Gateway offered free us• of their on•sile community c8ntr& facilities, with additional supp)rt from Scheme man￿er$. Regenerage iitroduced a Dement￿ Café at tw￿ ofthese I￿sing asSLKiation fL)mmunrty ￿ntr&S to provkl& r8sid8nts wilh enriching and indusive activities. Page 21 of 61 P¢sitive Ageing and M¢nlal Health Wellbeing Trailblazer We continued to deliver Soual Pr￿nbir$ SUp￿rt as part of the PosrfN8 Awng and Menfal Heafth Wellbging TrailbI8Z8rlhrough￿t 2024125. concluding in March 2025. This initiatlV8 was joinlly hjnded by Lancashirg County CourKI (LCC) arwj Lancashin and s(￿ Cumbria Foundath)n Twst {LSCFtI. The Trailblazer f￿USed on enha￿Ing mental health and overall wellbeing among older &lults in Lancashir8, aiming to improve outcomes. red￿ health inequalities. and promote positlV8 ag8ing. The project brought together a wde range of partnBts, including local aLrthorities. health and social care proviJer5, and voluntary s￿1 organisations to ddiver a i￿￿-uP approach to care. Specifically. the initialNe t8rgeted ￿luIts aged 60 arKI over mental health needs. includtng those with a dementra diagnosis who Y￿re medically fil for dischargè yet remained in inpaltent settirgs, often outside of Iheir ￿)Me borough. A key obieclNe was lo improve care pathways by reducing unnec8ssary hospital stays and supFa)rtirwJ limely. pwsonaIk%￿l di8(*arges into appropriata mmunity settings. This also aimed lo lower haoltrare costs by red￿Ing rela￿ on wl-of-area s￿la115t placements. The model centred on an intensive six-week programm8 of daily. murti-disciplinary team IMDT) SUPFK)rL bringing together professionals from w)ss health, mental health. and social care. This collaborative approach ensured caJntinuO￿ assessment and planning to support irKlividuals, eilhor in relumirKJ Fvjrne or transitioning io sui18ble k)ng-temi ac¢ommDJatM. Conducting assessmenls in ￿)MMUnity settings alowed for a MO￿ ac¢)Jrate understanding of ea p8rson's needs in a less reslrictNe envrorwnent. Thks supported the devek*pm8nt of sustainable, long-lemi plans tsikjred to both the Indi￿d￿31 and their family or carers. Our role in deliv8ring tha sooal prescribiig ￿npOnent was ￿traI to h8lpiThJ indNidua15 resetue" whether retuming home or moving into new communib8s. By (x)nnecting indivKlual$ with wder support semces offered through our chartty, we provid￿1 holistic. nLKFdinical suprKJrt bèyond the NHS framework. enhawng the ￿lentla1 for sustainable reab18m8nl and ong)ing wellbeing. K•y Outcomès of the Posltlvo Ageing and Mental Hoalth Wall￿￿ng Trailblazèr: 1. Roduced Length of Inpatient Stays Earlier and more coor(linated dischar￿ planniThJ to sh)rter I￿pItal stsys for older adults with mental health ne&Js. Reduced 'delawl transfers of ¢aro,' espe(yally for indivKluaLs who were medraltyfil for discharge. 2. Improvod Dls¢hargo Pathways More patiellls discharged into appropriate community-based ￿ reskdential s8ttings with personalised. wrdp-around supFKKL Improved co-ordinatN)n between heallh. mental health. and s(Mial care professionals. 3. Enhanced Multi-Di5Glplinary Collaboration Daily invdv8m8nt of mUlti-d￿1￿1nary teams (MDTS) from across sectors helppd f￿llitate holistic assessments arKI care Flanning. More integrated supprrft 3ddr8ss notjust dinical but akn Ktial and practical needs. 4. Bètter Support for P•oplo wlth Oementla Improved care transitions for okler adults tmth dementia. as￿lalIY those repatriat8d from out-of-arèa pIa￿fflents. Better re￿gniti￿ a￿1 SLtpport for newts be￿Tr￿ acute hospiial care. S. Ineroased Us• otCommunity4ased A8s8ssm•nts Enabled asSessm￿ts in nOn-din￿a7, legs restrictive eNronments, le￿IlrO to more accurate care planning. Helped lailor lon*term support in a way that ras[￿ed the indiwdual's preferences and capabilities. Pag8 22 of 61 6. Improved Soclal Integratlon and Reablemenl SOCI￿ prescribing played a k8y role in suppcthg ￿pIe to r￿rnect Trmth their communities. Individuals were linked to loc￿ serv￿. inler&%t grwps. arKI peer support. which promoted mentsl wel1b￿g and indepernlence. 7. Cost Avoidance and System Efficiency R8ducod r81iance on 8xpensive wt4>fknTough placements arKJ k)ng inpatient stay8. Freed up inpat￿nt capauty. alkmng serV￿eS to support more It￿1¥1d￿als wh) requir￿ acut& Caro. 8. Enhanced Outcomes for Pallents and Carers PeO￿e exPer￿n￿d personal￿1. dh]nified. tinety care. Carers w￿8 more 4wolYed aThJ supported throwJh dearer c￿Mun￿lI0n and planning. A total of 51 people transit*￿ed thrO￿h the Trailblazer sd*me belween April 2024 and end March 2025. Feedback: Yhank you $0 much for allyourhard bvork that has gone into this pn)iecl overthg past 2 Y2 years-_ Hannah Parkir￿n, POI￿y. Infonnation and CommisSK￿l￿g Manager at La￿Sh[re County Council. Trnilblazer Case Study- Christi Christine had beèn o)iThJ t￿t￿h an extrwnety difficurt period. sthw3gllr￿ with both m9ntal and phy3ical health issues whilst also carirvJ for her husband. has dementia. Her conditions- Inc1￿11ng anxiaty, depreS￿on, and COPD- had led to fr8quent hosprtal visits and a deep s8ns8 of isolation. As her responsibil￿eS piled up arKI her support Systems remained limited. Chrlstine lost interest in activities she once enjoyed, sI￿h as shopping, and gradualy withdrew from the outsMI8 world. When Chtistine was admitled to the Traiblazer programme. it was clear she nèeded a tailored approach lo rebuild her confidence and sense of independenc8. Aft8r sharing that she missed shopping. a SFnall supw)rted trip vras SLvJgested. Though h8sitant al firsL Christine awed. Cth that riTSt outing. Christine visited several stores and purchased rtèms that rn￿18 hor feel good. She even alled her family during the trip, a siJn of renewed enthusiasm and a signtficant emottonal milaslone. These outirrfJs became ￿EeklY events. takir¥J Christino to Iccal cafes. conwnunity Lxntres, and social groups. Each trip hdped her rediseA)ver ￿￿)￿neTrt in èvèryday activitios and reconnect wth olhgrs. She began engaging in ct)nversatiorts, attending groups at IntacL and gradually felt her confid8nc8 retum. With evory outtng, she grew more comfortable navwJatirKJ lrfe b8yond her ￿rer rolo and hospTto1 stays. To support Christine bey￿1 the pr(￿J1amMe, several resou￿$ were introduced, including Lancashire Carers, Dementia Community Links. Dk4+Ride, and ￿UnCIl tax r8duction advKe. These servi￿S gave Christine a ser￿e of stability and preparednass for manwJing lrfe al IM)m8. By th8 end of h8r tim8 in th8 Trailbla￿. Christine fell transformed. more confident, socially connected, antj detsmiin￿1 to avoKI futtjre hospitsl adMk$s￿1nS by t3knng small but meaningful steps fopavar(i. Pagg 23 of61 Trailblazer Caso Stydy_ Josoph Joseph had b86n facirvJ se￿u5 mental heallh chalknges and had previo￿ thre8ten8d selF- harm. A recent diagThJsis of dementia added to his distress. as dpj a troubled home lrfe with an unsupportive and often hoslik wrfe. thxeph lell isolated and overwhelmed. His emoltonal state wa5 fragile, and th8 lack of m8aninglul SUp￿rt only d88P8n8d his sense of hop81&ssness. Upon Wjmtssl(￿ to the Tr8ilbl828rfrom the HartM)ur, Josetth was ¥ist>ly emotional aNJ struggling to process diagnosis and personal difft￿￿. Although he showed Yrdmilh to others, he found il hard lo confv)nl his ovm challenges. whtch slo*Ed his progress. After a few weeks. he was discharged back home with a care package. plaang his wrfe. despite their strained reTationship, in a prwnarysupport mle. His fiiends provhjed support cyjtside the home. but Joseph's children kept their distance owing to lensiorts with Joseph's ￿le. was Iheir steFmother. Followng this distharg8, Joseth's oirKJilion rapKJly dedffted. His wife's emotional al￿ financial abuse escalated. eventu￿lY leading to her throwing him out of the house. He Wds later found wandèring around Preston in a vulnerable stale. prompting inthentr)n by social sèrvices. Recognising the severtty of the situation. Joseph r￿MItted to the Trailblazer. where il was acknovA8dg8d that his initial dtscW had a mis1￿l￿8nL Dur4ig his second stay, Joseph bègan lo accept his dement￿ dkqgnosis and confront the reality of his broken Marriage. He committed lo rebuikJiThJ his Fre and worked dosely with staff on steps toward independence. With a friend's suppor( he secuTed a flat through Communty Gaieway and began creating a safe and crynfortable new home. Legal guidan￿ enabkd him to iniliate divo proc8edings, while healthcare supM helped him to eslaNish wss to a new GP as well as Iransportalion. Joseph gradually reintggrated into his community. He startod all￿ding Reg8nerago coff88 momings hosted al Communty Gateway. a￿1 received a rele￿￿ lo Dementia Communty Links, though ha dedined some &livttios. He fumKshed new home with care, makwvJ il a reffleclion of his personaltty. Over lime. he reoained confpdence artd lThlepènde￿é, en￿￿7ng hi8 autonomy and r84stablishing a strong ￿nd wilh his chiklr8n, whj bagan wsitirwJ and staying ov8r. Joseph's journey illustrates the importance of indiwduals in safe. supportive environmènts tsibred to their st￿riC needs. His re(x)very highlights how ￿)mpa$s￿te care and a d8pendable support n8fvnrk can h8lp people overcJJme profound per￿)nal chall8wes and regain control of their INes. Page 24 of 61 Bgfrl•ndlng Swvlc• With funding from South Ribble Bor￿gh thUr￿l'S fornmunity Spaces, and Th8 Nationa] Lottory 'Community Fund, we have been able to increase cwr Befriending offer. vthich offers companionship, either in the ben8fi￿ari8s, own hom8s or via thè t8lephone. Th8 service enables beneficiaries to remain more swially active and ¢Onr￿clad with the￿ local o)mmuntiies. increasing their overall feeling of positive ￿1]being. ThrowJh meaningful conversations arvj ￿tiVe listeniw. have Suc￿sSfUllY arran￿ three planned befriending day trips. engjring the destlnatk￿S were suitable and enpyable for our beneficiaries. Subsidised coach trips tr) Harrogate Chrtsbmas FayTe, Ch8slgr and Bury Market were enioy8d by 318 paopl8. Testimonlals: "My parents really enioygdit, gspeoallymy step mum. Sh& enjoyed laughing and talking with paopla. She doesny get out much with béing disabled. and allhough she was tired when thoy gol b&Gk she Sa￿ rf made herhappy.- A lady called us to say llow Ihankfulshe was that she had gone on the Bury Trip, shg said that h&r husband had passed within Ihe last 6 months andshe had been slruggling lo do gverything as he had done everythingpreviously and generallyjusl getting oul and about. She had a really Iov8ty day and had spokan with anolherlady on the coach who lold h&rabout the Ch&sl&r evenl loo. So she has now booked oTrto it too and is looknng foThYdrd lo it.. Yhank you lor organising this lovely day oul to Chester. Great way to look aft6r the older general￿￿. Looknng forwarf to Ihe n8xt one.- 'My seven neighbouis and l all hada wonderfulday. Thank you so much fororganising this trip. Paddy fmm Avac08ches was a very entertaining drivgr." "Really enjoyed rhe trip, Ihank you. Well rxganised by staff." .1 lov& my befriender coming round, he ahvays bnghlens myday with his conversations. 'Befriending has b&en such 8 rew8rding experience. Seeing the posibve change in someone's lrfe just by offering corrppaniorpship is truly fvlfilling.- '1trg gainad so much wisdom andperspective from my befriendeg. It's a Iwo-way slregt of leaming and joy." "Having a befriender visil ￿gUla￿ has fflade suGh a drfference. It's rjice to have SL)meon8 lo talk lo and share hobbies bwlh." "I feel more connected and less lonety. Il's wonderful to have someone who g8nuFngly listens and ca￿$." P4e 25 of61 In the words of a R¢gonera￿ Befriending Volunteer "BecomirrfJ 2 volunteer is som8thing I had thought abouf doing for soma timg, I wantgd to do somethffng posittve and to feel good abo¢rt. I feel very slmngly that rpo one sI￿uld feel lonelyoralong in the wortd. so befriending becarng a clear and natural fft for me. I have a great relalionship Maws. who has jusl lum￿ 99, hasgd on mutual rèspgct for gach other. On my weekly visits, our conversat￿nS are based arDund Mavis, eartylrfe and she always has a fasGffnating story to tell. I feel il is an absolute honour andprivtilege to be able to sil WAth Mavis and listen ID ljer lrfe stories. We ahvays discuss the wealherand sometftn7es current affairs or sport. Mavis enjoys watching rugby and sntx)kerso I make suTr that I keep up to dat8 with any toumamenls lo aid our conve￿atiOns. Mavis has recently moved inlo a Gar& home and I have continued our wtrekly visi Mavis can sometim9s gel frustraled as she has no Tamily members to support herand would ask me to do things for her oUts￿e of the befriending mle. I remind her of the Ix)undaries of my bafriènding rolg and advise h8r to ask th& care hom8 forh8lp wrfh any issues sh6b has. I feel th81 my wsrts have a po&fNe impad on Maws. menlal heaKh. as she knows that she can rely on me when I say I will visit and I will always IFsfen to h8r conc8rns. Mavis has statgd that she feels more isolal8d now shg is Fn a Garn home and that l am herlife line lo the outside worfd. I have definilety learnt how lo b& more patient, resilienl and the importaftce of just being 8ble lo listen and the impact that this can have. This grves ma great sabsfactFon that I can mak& a difference to Mavis and would not hesilale to encourage others to beGome a volunleer.'_ Healher. As part of the befriendirrfJ offer we ku￿e￿ a we￿Y Talkin. Tables al Losto¢k Hall ActNity Cenlre. providing a wel(x)ming and friendly space for f881ing lon8ty or isolat8d. This initrativa fosters connections and encourages s(￿la1 inleractM)n within the communty. To mark the launch. we invited the Deputy may￿ of SoLth Rbbie. Pa￿ Wharton-Hardman BEM. to offiC￿llY opan th8 grDUP. r rAse study hKJhlighls the cri￿7 of befr*rKliNJ and effective solual care s￿l￿)rt in transforming the Iwes of vulnerable ifKIivKluaL%. This skny Und￿s￿reS the Importan￿ of addressing both physical needs emotk)nal wellbeng for older rmple. BefrieThders and adv￿ateS can play crucial role in ensuring the wellboing of vulnerable iThJtwduals, as ￿11 as cost savings and bott value for money for the NHS arKI statutory s(Kaal care W0vi8￿n. Page 26 of 61 Case Study- Margarel Margare( an 86-￿r-Old wi(hJw, lives aknn8 in a qU￿t residential nebjhbourhcd. Sincè losing hér husband fNe years ago. she has become increasirrtJly isolated. Although she still enjoys walking. crafting. and compl8ling jigsaw wzzles. linitod ￿￿la1 inter￿tIOn had left herfeeling lonely. Through the Regenerage befrieNJing pffyJramme. Margaret was matched wlh Sophi8, 8 ?￿yBar- old volunloer who shares a love for arts and ouldooractNities. SophTe jowied the programme hoping to make a meaningful oJnn8ction aThJ h8lp reduce knneh'ness in ohjer peopl&. Their friendship began vrilh simple weekly m88tups over t8a aTrJ c•)nversation. As they got lo know each other. they discovered a shared passion for crafting and puzzles. Sophie olso leamed that Margwel had once been an avid walker LKrt had gradually slopped going due to a lack of companionship. Over lime. their bond deepened. SophE enc￿ Margaret to tske short walks in the local park. helping h8r r8gain confid8nc8 (Njtdoors and boosting her ov8rall mcM)d. Together. they began working on small craftirwJ projects. such as kniibng. cartpmaking. and more. Margaret joy In teaching Sophie new techniques. vthich mad8 her f881 valued and engaged again. Or￿e a month, they started a new tradith?n: puzzjo evenings. Nthere they worked together on a jigsaw over a warm drink and fri8ndly conv8rsatKJn. The imp8Ct of thelr friendship has beèn profourbj. Margarèt feels noticeably happier and more onnecled lo the outside wodd. Sh8 Icoks foThYard lo Sophi&'s visits and feels reassured knowng someone iwty ca￿. Hef renewed ¢))nfKlew has even led her to start attanding kjcal craft workshops, where she ￿ntinUeS to meet new people. Sophie. n lum. has found deep fijifilmenl in their relatv)nship, gainir@ Htstyjht and ingFrfiation from Margaret's storiès 8nd1rf8 experien￿. What tegan as a v￿unteer placement has grown into a meaningful friendship that brings joy to trM)th. This simple yet powerful connection shows how consislenl Companionship 12n transfomi lives. Through shared interests. encouragement. and kindness. Margaret has re(fiscovered her pass￿￿5 and ￿￿la1 confidence while Sophie has gained a I[￿ndship that enriches her Itle in retum. In thè words of a Regenerago B•frfondlng Voluntser "Hi. my nam8 is David. I have l)een volunteering lor Regenerage at Withy Trègs fDr&knul 7years. I make the coffee and tea and hand round biscuits and help our Ser￿Ce usets when they come in the door arjd take their coats and help them lo Iheir seals. Maknng the senryce useTr f8$1 at ljomg and hawng a laugh andp1a￿￿9 games and reminiscing. l enjoy being here al Withy frees wothing with Ihe staff and it is goodformy mental health to me&t others and help people. I have always been included aspart ofth8 Igam and I hop8 to come formanyyears.-_ David. Page 27 of 61 Domgntla Support Sèrvices We continv8 to d81ivor a wide range of pprsoTrcentred services tailored to the unlque needs. preferen¢es. and circumstances of indNkluals Itwro wth memory ￿nCErnS and a formal dgment diagnosis. Our support extends not only lo tIM)s8 directty affec￿1. but aL80 to th8 carars. family members. and frIe￿S who play a vilal role n their wèllteirwJ. Our dementia and memory Sup[￿ servhx are designed tr> help wple r￿lA Irvin9 safely ar confidendy in their own homes and I(￿81 cL)mmunitEs for as long as possibl8. Throughout the year. we delivered a total of 8.867 indmdual lnt8rventlcK￿, provid*)g vital practtsl, emtional. and social support lo p8ople living with memory concems a￿4 dementia. Alongside direct service delN8ry, we p*e a strong emphasis on raisiTrJ awareness and increaslng understanding of the INed experience and impact of d8m@ntia. This is embedded across all our 8ervKes and further support8d through our mnthly Care￿ ￿oL￿. offers a dedicate(J space for peer support, shared learning. arvj acce￿ to r•S￿[Cas. In *ldition to ￿rfrOnt1lne work. continue to contriiNJte to *Drkforce flevebpment and the education of ftrture prof8ssicmals in health and $L￿ra1 care. For several years, we have welcomed students from Ihe UnNersty of Central Lar￿hIre {UCLan) on plac8menl. (￿er the past year. this partnership has begn strengthened. supported by one of wr Trustegs, enabling us to host plac8ments 8cross a range of disciplines. inGkKling Social W(*k. Phamiacy. and Occupational Therapy. These placements provid& valuable real-world ￿rning for students. while also enriching mpetrtNe tsnder. There is a like11hc￿, owng to the nature of the leNler packagro. that Regenerage wiu not be able to wcceed in its biJ to delNer the new se￿￿. Case Study- Derek Derek was referred to Ihe Communty Links T￿n through ihe Regenerage Outre&h Work after being diagnosed ¥Mth Parkffison's disease. has also affected his memory. Living in a remote area arvj deciding to slop drNing. Derek faced challen￿S in mwntaining sockql conneclions. Athough he had once b&en active in his local church. he had not attended for quite s(￿9 time. Thg Community Links Worker met ￿ Dor8k to 8xplor8 lo￿[ th1ti8s thal ccwkl help him feel eonneded again. Together. they identified a coffee mom8w fd10￿d by lunch al a naarby (*urch hall. R8cognising D8r8k's initial hesilalion, the W￿er accompanied him to the event to prowdè encOura￿Ment and faniliarity. During the first visit, Derek appeared uncertan. bul by the Setx4￿ yisit, his ￿nfid￿n￿ grew, and 98nuindy 8njoy8d Iha 8X￿rien￿. Thks [K￿￿ve pr￿lon rellected Der8k's incr￿Ing c(￿fOrt and willingness to engage socfdlly. Derek's reintegration into the communty began to fkArrish. He r8ceiv8d a phone call from volunle8r w￿) offered him a ridé to the coffee moming. Derek was deeply moved by this thowhtful gesture and felt valued by the group. Additionally. the group invited Derek to join planned trip later in the year. reinforcing hts $￿e of bekJrKJing and conneclion. Tostimonial: "I would like to thank you foryourhard work. from Ghatbng lo mg al￿ ggtting lo know me, to Éncouraging ma to att8nd thé collea morning evon vihen I w8snY SU￿ aboul going. I feel touched that thanks lo yoursupport I have reconnected vith some old fvends and 8m making new ones.. - D8r8k Rèfloctlon: Derek's j¢JJmey demon51rates Ihe transformatNe impact of [￿rSOnalIs8￿ communty support. By understanding his needs. providing initial encouragement ¥KI supporting conneclions, Dwek has rega￿ad confid8nc8 and r8di%cov8r8d joy in socAI part￿1paI￿n. His sltyy highlights the importance of c<)mmunity driven initiatives in u)mbatbNJ isolatw)n. especialtyfor ndividuals facArvJ lrfe altering health thatle￿Jes. Pag8 30 of 61 Case Study- David and Anne Dawd was referred lo Ccthmunty ￿nkS via the Post Dwnostic Clinic. DavKI is curr8nUy still driving and lakes his dog out daily for walks. He Yras Iwking for some a¢tNibes around his h)ve of ph)tography. esp&dly pthres of trains and to fft in a￿nd hi8 other parenlal resN)rtsibilitiès and duties. David was irrtl￿Uced to ¢he Tabl& Tennis grwp and s(rial actmty at charn￿y Fold. ￿ld monthly. Davt(I was supported lo attend by (w DCL team. He chattèd with the group and played tr￿). This gave Anne. David's y￿fe. the Oppo￿nIty to cl￿1 other family members attending wlth their relatives, which she found very ￿fUl. From Ihis. Anne has pl[￿ the monthly Carer's group, hosted at our LOst￿k Hal Acts￿ Centre. Casè Study-John John was referred to the DCL serv￿ via the Wmory Assessment se￿ICe IMAS) followng hls emory assessment. John suffers frorn maculardegenerat•Jn and has a dragrM)sisof Alzheimerfs. He had also been ha￿ng troutAe with an ulcerated leg. but was very positive and keen lo tya newactNitywhich hi* wrfe could join in with, shoukj sh8 V•iSh. The team prowded John with ￿lo[Ma￿n on loral group5 of interest that were suitable. offering support to access those groups. John chose to attend the chairfft classes in Le￿and by Dofftness astheyworked well around medical apwinlwnents. Our DCL offKer first werrt along to See rf class V•xJuld b& suitable for John Ispacg, colours. lighting elc.) atMI fed back the findirys. We supported John to explore classes at drfferent v8nu8s so h8 could make his own mind up as to pr8f8r8nrA. John now attends both classes weekty. whilsl enabling his wrfe lo go shoppiro. T•stlmonlal: "The classgs and all the infonnation is bnllian¢ thank you for all yourhglp, support and patience.. John Pag8 31 of 61 Preferr￿ Provld8r of Domontla Day serv1￿ In Laneashirn Regenerage is a Lanrmshwe County COUMI Preferred Pmider of dementia day servic8s, opèrating SP8cialised Activity Day Centras: Withy Trees in F￿￿￿0d. Preston. and Charnley Fokj in Bamber BrKlge, S¢JJth Flbble. These Centres suppcKt older adutts so8k &nrKhing daity actNities and companionship in a safe and engag￿￿ environment. Tallored Support forDifferentNeeds." Withy Trees caters to indiwduals in thè early slages of memory concems and dementla, provkllng stimulating &liMties deswJn8d to help maintain cognitive fvnctton and indeperKlence. as well as those age-related needs. Charnley Fuld supports those wrth rn0￿ art¥a￿￿ dementia. a5 well as those with general age- related needs. It offers enhanced per￿ caTe and strLKtured programmes to mèet morè omtA8x requiremerrts. Bolh Centres are designed lo be wok￿mIng, safe. aThJ suppcthg. helping service users to maintain a horn￿ased lifestylè while eniowng meaThffjful. social interxtion and pUr￿)SefUl activit¢es. For faMil￿S and care￿, our seNces offer Mtal respite (are, alb￿n9 them time to tsjntkiue working. maintain conneclions. aThJ manage everyday lrfe vthh greater ease and Pea￿ of mind. Customers join our C￿treS eilher through referr* from Social Services. or as a r8sutt of private arrangements. Al Charnley Fold, 40% of serwce users receNe personal care. e￿￿bling them to r8main eng￿8d wth our servic8 for longer periods. To continually improve services. we corKlucted a rn￿1ery shoppirwJ exercise at both locations. The mystery shoppers wsed as a daughter and son-in-law h)okirKJ for a suitable day ￿ntre for th fath6r. has dementia and Spe¢rf￿ d￿tary needs, as h8 FYep8r8s lo re1c￿te io the area. Our Ujstomers describe their experierKes in their ovm YK(ds.' Fa8dbaGk.' Chamley Fold-"a wonderful place and staff. interesting. d8an. inspirational and a feeling of calm" Wlthy Trees- "verypleasanl there was a 'happY'atrr￿$pbets as senoce useffs We￿ engaging in activiti&s. Excdlgnt customer Se￿1￿ and felt very welcome-. Page 32 of 61 Ca$0 Study- B•n who attends the Wrthy Trees Activty Day Cantro When Ben first started at Withy Trees, he felt scfflevthat out of pla￿ and un￿rtain about entertng a new environment. During the fwst f8w waeks. he frequently asked when his wffe would retum to pick him up. The staff leamed more about Ben's interests. his likes and dislikes and made sure to keep him engaged in acti￿tieS throughout the day. enC￿￿Taging him to try new Ihwigs. Ben has shared that staying busy h8lps him mainlain a tM)sibve ￿tkn0k. and he now enjoys his time al the Centre rather than wailing for the day to end. Ben's wfe has also expressed h)w valuable the respite has been for her mental health. allowirvJ her lo rest while Ben is at the Centr8. Ben always ￿VeS in a FK%itive mrM)J. 8ager to share stories about the day's aclivitss. TestimoniTal." "Before coming to thffs cenlre. l used lo wander around my home. looking for things to do. Now, I try all sorts of new acliviligs l ¥vould nev8rhave done at home. ltre made many new fnends, and it really adds variely to my week. Aly favounte part is the ￿M￿niSci￿g groups. where I can ￿fleCt on happy memorias that I wouldny nofflially think aboul.- Thank you note receNed by Withy Trees Acbwty Day Centre from a grateful famity.. Page 33 of 61 Partn8ring with Education to Enrich Care kn our Certros For several years, Regenerage has proudly partrwed wth the Universty of Central Lancashire {UCLanl. offering students valuable. real-worfd experience within our dementia day care settings. Durtng the year, we welcomed sbjdents from disCi￿lneS ncludiro Pharmacy. Soaal Work, and 0￿upo￿onal T￿raPylOr Pla￿ments al ourwithy Trees and Chamloy Fold ActNity Day Contres. This partnership brirwJs mulual benefrts: For studènts. it offers hands-on. pradical expBiierKe *uking directtywith ohder adults and their families. They gain deepgr irtsight into Ihe r&aliti8s of a98ing, frallty. and dementla, whilst also d8vdoping essanlial communKatKJn and inlerpersonal skills. For our customers. it creates opportunilie5 for Meani￿ruI eng4ernent with enthusiastic youNJ people, encouraging iiter-generalional interaction and mubjal appreciation. For Regenerag?, it prov•Jes exp)surn lo fr8sh kleas and 8m@rging best practices in acAdemi care and s￿181 education, helping us remain innovattye and fonYard-thinkir¥J in the support we offer. We are o)mmitted to C￿linuIng and grwng this r8wardiThJ colaboration. This year, we also host￿ a tulor from Preslon Cdlege at Wiihy Trees for an Industry Day- an opportunity for them lo refresh ther Sk￿15 and deepen thèr understarklirKJ ofdementia day ￿re practi￿. For thos8 CUStom8rs 2nd famli i8s ¥¥ho chrKts8 Chamley Fokl or Withy Trees, they can do so wllh cOnf￿enCe and optimism, knowng they afy ioiniry a ¥ibrdnt. carirTrg wmmunty committed to enriching lives every day. Placement Feedback Statement We W￿ld like to extend our sincere thanks to team for provKling such a valuable and enrithing pbacemenl experien￿ for our MPharm St￿lents. The students thoroughly enjoyed their time vrithin yr)ur owanisalion and spoke very positwely about the 8ntir8 expertence. Thay felt genuindy wekomed and appreciated the warm, inclustV8, and professiC￿al environment. It was dear that they felt SUPWJrted throwjhout their plxemenL arKI they valued being treated as a part of the team from the ￿tsel They described the placement as very immersive, with plenty of opportunitkgs to apply and develop a wde rdnge of sknlls in a real-V￿￿j setling. They pathu]arly appre￿ated the hands-on leaming, the level of trust sh¢)wn tn their abilities. and the varièty of tasks that chaI￿Aged and enhanced their interpersonal and professhinal c4)mpeknes. The structure. clarity. and mentorship provNJed througTrw)ut the placement were noted as key factors that contributed lo a hwjhly positNè experien￿. They left the pla￿rnent with increasBd confidence, practical insight and a deew und8rstandiThJ of lh8 r8sponsibibt￿S involv8d in delivering h￿3h qualty care. We are truly grateful for the professi)nali%m. supporL aThJ dedication your team demonstrated in mentoring our student. Expernnc8s lik8 th￿ pLay a vrtal rol8 in shaping th8ir futur8 ￿reers, and we look forward lo continuirrfJ OLW partnership in the fulure. - Blna Kadrl. Senior Lecturer and Pla¢omgnl Lead at the School of Pham)acy and 8iomedlcal Scl•nc•5 Page 34 of61 Care RBganera￿ recognw that carers are the b&kbone of the sc¢wl care shslem. often fillir¥J gaps that public services (znnot re￿h. SupportirKJ carers ¥￿th access lo information and resources 15 one ol mèaningful ways we ensure help reaches those who neoj it most. Our seNices. particularly our activrty day centres, play a vital ro￿ in helpiThJ c¥ers cope thB mplex ¢hallenggs of supkxyting older individuals faciTh3 frailty or momory-related conditions. Theso S8rvic8s off8r much n8eded r&spit& and pl￿tICal assist￿, &na￿ry rArers io continue in th8ir rol&s wilh strength and confider￿. In addilion, we host a rnonlhly Wdlk-in carers group specrfically designed for those supportin9 old6r family memb8rs CK fti8nds. This group provides a safe, w&lcomiThJ envimnmonl ￿ere carers can share experiences. express con￿rn5, and connect with a compassionate supp)rt n8￿cl1[. We gnhanc8 this support by facilitating aC￿sS to 8XFArt advic6, guèst S￿akerS, and practiCAI guidanc8 from partners such as Citizens kni￿. Lancashwe Car￿3 Servi￿. rKy)rnpass. and GP-based s(￿la1 Pres¢xibers. Case Study- John who attends Ch•mlDy Fold Activity Day Cèntro John started attending the Chamley Fobj Actsvrty Day Centre after his daughter reache(l Olrt to the charity, Con￿rned that their ￿year•old [r￿)ther was Stru￿J11ng to care for her dad at home. John's sl&p pattems were reversed,. he skpt most of the day arwj stayBd awake at night. leayir his wife exhausl8d. Whon John fwst joined the Centre. he was frdil and often too tired to participate rnore than on8 or Iwo actwities. However. as we got to know FHM better. dtscovered his IoThJ-Standing lovè for plawr¥J darts. Staff en(￿raged him to play darLs al th8 C8ntr8. alk)wing him lo stay engaged. Over time. John has begun to Irust Ihe team more and ha5 51arted parttcipaling in a whyor range of actNities. His family is Ihrlled with his progress. Th)ting how much he Th)w enjo￿ coming to the nlre. John currently attends iwo day5 a bbT8k. soon will b8 incr8asing to three days. Testlmonlal." Were so rel￿Ved Ih8t Dadhas found a place where Ile feels safe and happy. It means a lol to us, especially since he often shares how much he enjoys ljis time at Ihe cenlre. is finally Bble to get the rest shg neèds 2nd is 8xcit8d to hav8 mor8 qtsalty ¢im8 bvth th8 famffly whiJ8 Dad is out having fun."_John's Daughter P48 35 of61 Testlmonlal lor Llnda. who attends Chamky Fold Actlvlty Day Centre -Ourmum, knnda, has Ihiived slnce she started attending the day ￿￿tre al Charnley Fold. She 15 living with advancedAlzheimer's yet is sb71physKally capable and very active- In lacl she rarely sits still. Our dad was her c2r8r, but h8 b6cama pooAy and Fs now unablg to look afterherFn lh6 way that he once was able ¢0, so the day cenlffj has become a lifeline forl)oth mum and dad. W& all know thal is b8ing well looked-after is eating a hol. d81￿￿US lunGh and- rnoTr importantly- is being montally and physically sTr'mu18ted. This allows our dad the time he needs during the waekd8ys to rest,. and allows us lo altendouriobs as teachers and spend quality lime with ouryoung familBs loo, without worrying about mums welfare day-It>day. è arè so lucky that th6 day cenlre is onty a couple of miles from wlJ&re wg liv8 and that the staff arjd facilities therg are beyond affrylhiTrg we Gould want and woulil bave hoped ft)r. formum, and for péacé of mind far th& whol8 family. It fgéls like a hèavén-senlplacè, to all of us, as, without this centre. rnum woufd nposl likety have had to go ￿t0 ￿sIdential ca￿. 11 has given us all respite during lh8 day and bought us some more preC￿uS time with mum. as she has been able lo stay in her Obvn home for Ihe ￿st ofthe time. This is important as mum can sts"Il r￿ety move around al home. spend lim8 in th8 gard￿ and s88 hèr family and grandchildrén on a daily basis. Alzheimers is a cryel disease, but it has affected mum quite early in herlife. Shg had not begn retired for very long, when it became evident that she was showing signs of demenlia. Fairfy rapidly. Ihis disease has taken away much of what madg ourmum lh8 wond8rful12dy she was. But, there are still glimpses of that pe￿O￿alIty that surface fmm tFme to tim8- and Chamley FolclA¢livity Day Cénlra brings (Xrt the best in her ev&ry day Ihal she is IheTr. She has ahvays been fiercely independent,. so. so kindand caring.. ahvays the rnost wonderful hostess.. an inspirat￿nal busffnesswoman," superbly-organised,. veryhouse-proud.. 8 teacherin her early career, 8 holistic Iherapist after that and latterfy a volunteer in the local community. Sho would always do anOhing for anyone. She tloes not dgsaRve disease, but she h8s 11- so she desen¢es to be treated as sh would have always treated others thffjughout her lrfe.. as an individual, with Gomplele respect, dignity. and a sense offvn. rhe staff al Chamley Fold Activity Day Centre look lor, and see, Ihe woman Ih81 is ffnside ourmum and bring out the besl in her. She is allowed the freedom lo express herseff, whilst W6 know that she is ￿Ven opportunit￿S forhermemory, cognitiv8 andphysical abilities lo be stimulated. a program Ihat 15 specially deswned forher. Sometimes, becomes agitated when she leels like she can7 go o£rtside and as the doors lo fhe gardens are all open al thg centre. it moans that she can go oul tinto natur9, which shs loves. al any bme she wants to. Mum ha5 been ass8ssedby the RapFd Interventi(￿ and Treatment Team, whilsl al the Centre as needing one-lo-one c8re. but the Centre have accomm(￿￿ted us by allowing us to pay for a carer to be Ihere wilh her every aftemoon, so sh8 can slill attend and take part in the aclivilies. This is costly. as vle pay for both Ihe carer and for the lime al the ￿ntre. bul it is worth every penny lo know that AFJUM is happy and safe. If the d8y Centre has been heav&n-senl, the staff ther& InJly ar& angels. Wg didn'l know where to lum for support Mth mum -and one day we just tum&d up, lo make an enquiry al the day cenlre. We were welcomed straight away and St￿￿n the fantastic ra￿lI￿eS and we knew immediately il was where mum needed to be. The staff realty do care and support us will7 ensuring that mum i& ablé to accèss thé fau-liti&s within th8 cèntre in a wèy that is besl for hèr. Not only have Ihey w91comed all our family with open anns, they have been a huge sOu￿e of support and information for us when we werent sure where lo tum next. and for that and many otherreason4 Ihey have our complele trust. We feel the staff have really taken the time lo gel lo knowmum- and us- too. They are amazing profes&onals and a wonderful group ofpeopl8. We are so happy arrd ￿aSsured that we carp aG¢ess thffs facility for ourmum. so thal when wg cany be wilh her ourselves. she 1$ with people who genuinely car9. truly underslandAlzheimerfs disease and WI￿ we know have her best interests at heart. Thank you Chamley Fold Actnryty Day Cenlrel"_ Slephaniè and Leah (linda's daughters) Page 36 of 61 POSI￿[agnosIs¢ Micro-commissioning Fund {CLOGI Regenerage was the aC￿untable and dislribulNe tojy ofthe Posl-Diagnostic Micro-comrnissioning Fund. financed by the NHS. aimed al anabling a syslem of support to people diagnosed with dementia and their unpaid supporters. family or friends. The grants distributed, though modest iri value. made significant posttwe impact. not only on those with memory ¢oncems. Azheimerfs and dementia. but also on their caregivers and supporters. By 8118Vl8ting some of the iogistKal and financial burdens. these grants allow families to focus on the emotional and social aspecis of car8. Thi% funding also extends lo car8rs and voluntèors, 8nabling them to participate in activilies that beneffil their heath and welkbeing, and support. Examples of the aCtiV￿e$ arKI outcomes achieved were reported ￿ earlierAnnual Reports. The fund was operable over eight Yea￿ but. following an announcement by the NHS Lancashire and South Cumbria ICB that il was ceasing to finance such nor￿tatUtory actNities. it was closed down in- year and wound up al the end of March 2025. A small sum is rètained by Regenerage and we will allocal8 It to demenba-related activity undertaken by our charity in 2025126. Electricity North West IENWL) Extra Car8 Ragistor During Ihg 2024125 financial year, marking the frflh year of our ongoing partnership with Electricity North West Limited IENWL). we continued lo actively promote the registration of vulnerable adults.. particularfy frail elderfy indNiduals and those living with d8m8nba onto lh8 Extra Car8 Register (ECRI. This initiative is critical in ensurir4J prompl supwrt for vulnerable resKlents during power outages and other emergency Situati￿S. A signtricant development during the year was our leadership in an academic res&arch proj8cl in collaboration with the University of Cenlral Lar￿shIre {UCLanl. The ind8pendenl study, conducted by Professor Fisk and his PhD slud8nt rwarcher, explored the impacts of [M)Y￿r outages on older and vulnerable populations across Lancashire. The research investigaled not only the general effects but also examined related incidents arKI their underlying causes. The resulting 2Wage report. ir￿lL￿lng an 8x8cubve summaryand a set of recommendations. will be formally presented to ENWL in the new financial year. The insights gathered are expected to infor and support Ihe developrnenl of ENWL'S forthox)ffling fNe-year strategic pkn. During the year. we also enhanc8d our community 8ngag&ment efforts in support of this partnership, promoting the ENWL Priority Serv¢(*s Register by installing marketing wnaterials at our Middlebrook Page 37 of61 SUpe￿tr)re, incl￿j1￿g digital displays aThJ slK)p wiTrJow advertisements. These elforts have further str8nglhen8d commuryty awareness arKI irfftased registrath)ns amoro those most in need. N811 Cutting Servicè Our Nail Cutting Service, now in its 19th year of delivery. provides essential footcare to individuals aged 55 a￿1 over in the comfort of their own ￿nes. Each customer is assessed by a fiJlly qualif18d podiatrist upon roferral, and our trained nail care staff conduct visits on a six to eight week rotation. Thrs low4ev81 intervention supwrts okjer adums in liwThJ more saf8ty and comfortably al hom8 by prèventing pain. avoiding fool-related crffiplM?Iwts, and reducing the risk of falls. The s8rvic8 is Care Qualty Con¥nisgion {CQC) registered and operates on a subsidi5ed. chargeab basis.11 is commissionad annually by the NHS and currently serves the g80graphic ar8as of Greater Pr8ston S￿rth SibNe. We are prcMA to be rated'G(yJd bythe CQC. As a preventative health service. the aim is to reduce pressure on NHS resources by decreaslng Ihe need for GP or hospital based appointrnents. We *t)rk cjosely witti the NHS Fra￿ty and Falls Prevantion Teams to ènsur8joined up care. Cas& Study- Maurico Mauri￿. aged 65 and who 15 a rasklont in a SLprMxt8d Ibviro s8p4ieA for adults *Mth mentsl ￿31th condilions, was referreil lo the Nail Cuttin9 serv￿ after his SUPPOrt worker observed that his toenails haj been neglocled for a lorvJ twne. This lad( of fLK)tcare causing him sbJnificarbl dis(x)mfort and ￿MilIng his ability lo wak. thich was not only painful but also affetting his emotiond wellbeing. as daily walks w8r8 to mainlainiThJ his mood and physral health. Follo￿n9 the referral, 8 po(fiatrist assessed Maurlce 8nd found hts toènails had grown excèssNèIy into his sk1n, causing him severe pain. Maurice was ￿S1￿ relEved al the prgspecl of receiwng treatment. sharing that the d￿CoMfort was maknng it hard him to ènjoy waU(ing- an activity ha grealy valued. An urgent apwintment was Schedu￿ to address issue. At the nall cutting session. Maurice Yrds cheerful and talkative. dearfy grateful to receN8 overdue care. The Footcare Offur carefully trvnmed ￿ filed hi8 nals. ensuring that the procedure was both effective and gentle. After the treaknenL Maurice immediately express r81ief and happiTr￿, Th)ting how much better tus feet felt and how eag￿ he was lo gel back lo his regular walks. To maintain his fool Wlth. ongoww apFoinlmenls wer8 arranged. This foll)W-up care Y￿11 help Supp(￿ his mobility and ovèrall ￿l￿be1Th9. ertsuriNJ that simple but essenti81 needs like footcare nlinue lo be address￿1. MaurKe's experien(E highlwJhts Inportan￿ of intsgrating physical aNI mental h￿1th support in care serNths. particularly for wInera￿e aulLs in supported liviThJ environrnents. .1 feel like ltre got my feel back agwn-walking will bg aioy, nol a pain." Maurlco Page 38 of 61 Cas• Study- Connle's Journey Conni8, PA, was r8f8rrv*J to Rw8rage by her GP as a reyjlt of dexlty issues that prevented her from cutbr¥J her toenails. She also had diffKulty reaclNng her feet. making nail (are especially challenging. Con¢emed about a possible issue wth one of big toenails. Conniè visited her GP, who decided a nail Sp8￿men vfas needed for lab anal￿1$. Giv&n h8r limilalions. the GP referrg her to Regenerage for assistance. After initial assessrnent wlh the NHS Podiatrists. CL￿n￿ was deemed frt for seNi¢e and trx)ok8d a first nail cutting appoinlm8nt with a Footcare oifw. The Footlzre OffI￿r carefvlly trimmed Comie's nails. A specimen was taken from the affected toenail and handed to Connie, who was asked lo delNer it to her GP surgery for testing. Howev8r, during h8r follow-up visit. Connie reported that the original specimen had been mtsFlace(l after she submitled il lo the GP. Understanding the need for an accurate dragrb)5i5. the R*pnerage team ￿lleCted a second speomen lo ensure proper lesbng could be C￿FAeted. When Connie r8tumed for next appointmenl. shared that the lab results ¢Jftfimèd fungal nail infection. Her GP had prescribed aFvropriale Med￿ation to bègin tr8atmènl. ThrDughout this proc8ss. Regenerage maintained cbse crynmuniratton with ConnK8, ensuriNJ she fert supported and informed al every stage. Ongoing appoinknents allowed the Regenerage team to monitor Connie's progr8ss, off8ring continued reassurance and prdctical support. By assistwig her with nail we and helping manage her condthon. the seryice pla￿ a key rob n ￿prOVI￿j her ¢)Jmfort overall wellbeing. W& were ddighted when, after ypars of rwobaliTrJ via the VCSFE Assembly for better contractual relationships with the NHS Lancasire SoLth Cumbria ICB, w8 V*Bre awarded a new threethyear contract for nail cutting seTv1￿ beginning in 2025r26. Bul just as the new three year service was about to gel ￿￿erwaY, we received rK)ttfication from the NHS ICB that the whole 5gr¥re was boing pulled. In Seplgmber 2025. the long4tanding Serv￿ vms dos￿1 and our customers were instructsd by the NHS to seek cgre from private seclor provbd&rs. An oxtract of the letter to our cuslorners provided by the NHS ICB anrM)un¢ing the reason for service dosure is prowded below. "Jhe review looked at whether there wa5 a slalutory ￿quIrement to pmvide a s8Thice. This means whether the NHS is required by law to provKle a certain service. The Trvievv also looked at whelher a service was prowded ￿ all area5 of Lanc&shire and South Cumbria consislenlly, and wh8th8r a s8Nic8 was part ofa largerpatientpalhway or Gommissioning stralegy. 11 should b8 noted the decision to no longer commission this servKe is due to the reasons menlionecl and is noi a refleGlion of th8 quality Gf ￿rvI¢S pn)v￿@d by R8generage. ft was identified Ihe footcare se￿￿ you cuThenty receive from Regenerage is a non-stalutory seNice. which means it isny required by law to be provided. Th& revièw also showed thal while a similar s8n¢ic8 was being offered lo peDple living in Chorfey and Wesl Lancashire, where Ihe cost of treatment is also subsidis8d, thgrg are no olher NHS commissioned low level foolcare services being offgred anywhe￿ else in Lancashire and Soufh Cumbria. In all Othera￿&S across our rog￿n, péoplè who r8quir8 low 18vg1 footcarg mustpay in full for their Ireatrnent." Pagè 39 of61 Adlvlty Day C•ntros Supwting ￿diVIdual$ and thwsupportnelWoth￿ compas￿te. personafjsed care Al Chamlgy Fold in B￿ber Bridge, and Withy Trees in Fulwood, ourActivlty Day Centres off8r a safe, vit￿an1 welcoming space for r￿er people Irvw)g with agè-related co[￿ltionS. phy3￿( hèalth ISSLW, or Ment￿ heatth challerwjes not rePdted to dementia. Our 6nhanceLI service at ChaM￿Y Fobj irKludes a strDrvJ focus on personal care. ensuring that every individual rec8ives the attention. dignty. and support they need throughout the day. Whether il is assistance with mobility. meals ￿ hygi8no. our trained caring staff are there every slep of the Way. We provide person4entred. therap6Utic support desNJned to enrKh daily life through meaningful aclNities, social engagement. al￿ companK)nship. Our se￿￿ are especially benef￿￿41 for individuals recov8ring from a stroke or managing conditiorts like Parkrk8on's. For famili&% and cAr8rs, our Day Cèntres offer more than r*re- trEy offer Feace of mind. With r81iable daytime supwrt. carars c2n enjoy rBsEMle. continue working. stay sLKially conlleBted. and thk after their own wdlbeiThJ. Case Study- Philip and h15 wl Philip joiwl Charn18y Fokl at th8 rèquést of his wfg, vtho was ca)n￿med that he was spending much lime sleepirKJ al ￿rne and not engagw his mirml. A naturdlly quiet man. Philip inttrdlly kept to himsew bul enjoyed the cajmpany at the Centre. Sir￿0 joining. Philip has acaNèly pathpated in vBrious activiiw. He particulady en￿)y$ group games and axperiences a great sense of acL0m￿￿Ment Ythen he wn5. often expressing surprise al his own abilities. Staff have promded consisknt reassurance. helping him buld confiden￿. Over lime. Philip has come of his shell and now engag8s more freoly, &vgn answering quiz qu&stions in fmnt of th8 group. Philip's wrfe has nolieed a shjntficant chaThJe in him. Hè now chats enthusiast￿llY all the way hoffle about his day at the Centre. Attending kn a week has given him a sense of purposg and 8nioyment This arrangement has also benerrt￿ Philp's wife. alh)wirKJ her to enjoy personal time. having bjnch with her daughter. calthing up frieTrls. and cunF*tiry tasks al ￿rne. Th8 exp8rience has proven lo be positive for try)th Ph￿1p aNI his family. Pagè 40 of61 Charity Retailing Charity retsiling ha5 been inlegrdl to Regenerage's income generating strategy since 1981. Over the years. it has developed into an important faulity for enabling public benefiL by providing a convenienl charity presence in community villages, town and cty centres. Lasl year. Reggnerage opened its first Superstore al the UK'S largest Retail and Leisure Park al Middlebrook Retail Park in Horwich, taking our rglailing outsKle of Lanca5hire for the first IiTne in the Charit￿s history. Two Shops that were perfonming least well were reviewed arKI d05ed. As well as the Superstore. the charity now has six bricks and mortar shops across Lancashire, and an commerce operation through which we trade locally, regionally, nationally and even intsmationally from a variety of onlin8 plalfom)s ind￿ling eBay, DeKM)p. Vinted and Discogs (search for 'Regenerage' on each platform). These platforms enable 24n shopping from the comfort of your own home or when 'on the hoof., For those on modest incomes who ara in search of a qualty bargain, to Ihose really stwggling rinancially. charity shops offer a wde variety of affordable gwds to meet all budgets. And for those seèking to live more environmentally ethical lrfesWes. charity shops provide an OPForbJnity to participate more deeply in circular ojnsumerism. The environmental benef￿131 impact ol our ¢harFty retailiThJ Ihrough drverting unwanted wds from landfill is reported in more depth in the Environmental Responsibility section. In 2024125. our retail operation resutted in 182 tonnes of goods being diverted from larKIfiII. Donations are boih th8 lrfeblood of our retsiling activity and a link into our local communities and businesses. Thè diversity of donated products is vast and the quality is very g¢￿1. We achieved 13% increase in bags of donations from 2023r24. The national benchma￿ set by Ihe Charity Retail A$s￿latiOn for the resale of donat￿nS not fit for sale in charity shops or via e-commerce is 4Vo. We met this standard in 2023124 and this year surpassed il at 2%. through resale to a specialist recycling merchant who either sthps down the items into valuable component part5 for recycling. including metals and wod. or trades to other cLJuntries. Rag sales income 15 dependent upon the market ￿rKIlli0￿ in the rag market. Activily to improve income from Gtft Aid has resulted in this In￿Me stream growing over the past five years. This year. an additional 4.506 Gtft Aid donors sNJned up in the year. helping the charity achieve a 43% converswJn rale of donated grxxls sokl lo b8 eligible for Gift Pid. Gift Aid Income 180,000 160,000 140,000 120,000 100,000 80.000 60,000 40,000 20,000 -20,000 40.000 201411 201511 201611 201711 2018 2019- 2020- 202112 119 2021" Grft￿dE 182 7,319 12,298 17,916 24.115 41,194 24,241 74.776 103,15 134.14 151,65 22123 23124 24125 Page 41 of 61 Charity r8tailiThJ means that the charity a signif¢ant empty (rf exper￿[￿ed 3laff and aLso provides a place for meaningful voluntaering. Our volunteer force of 80 indNiduaL%. most of whom are aged over 60. adds value by contributing 24,960 hours of time to (MI the wheels. srfling. sorting and slgaming donati￿$, readying them for sale and meeting a￿1 greetry customers rm the shop floor. Retail volunteering is a great way lo attain cOmpan￿h1p. preparo for tho wodd of work, leam n8W skills and wnake new frien(Js. It is a means through which our charily remains conneded with, and r*vant to. our local communities. Challenges continue to be around the Mjman resource requremenis of retail. both staff and volunteers. Competition from national retailer5 arbj other P￿CeS of %*Drk offerng tha Real LNing Wage plus. trMJèthèr with additTonal em￿oyee perks. continue to chalknge rewilmenl endoavours. We shall address Ihe requirement for volunteers aThJ th8 availatMIty of Ihig 1nrxeasv￿￿ scar(* resource. Future plans will seek to build upon the succgss of unrestrided i1K¥￿e generation attained through the charity bricks arKI mortar shop relaling. playiNJ close attontK)n to the performarKe of individual shops their ccffltribulKbn. CA￿ Studl•s- Retail Voluntsers Bamber Bridg8 Shop- Veronica 1$ a retired PA for Lancaslmre County Council. She has volunteered with the tharity Sin￿ 2D11 and enjoys h81ping peopl8. V8ronKa said, "Volunleerin9 thg shop fe81s like l am vmh family. it has realty enrAched mylife" Buckshaw Shop- Davm is a retired retail manager and wante(I something to occupy hertime. She has now bean with us fDrfwe years. Davm enjoys the company aNJ ￿tting lo meel new people arKI can utilise her ratsiling skilL8 in her Yo￿nteer1r￿j rdg. Caldor Park Shop- Jane has been a volunleer al Cakler Park shop sinL% 2021. After retiring as a social vK>rker, Jane missed the coMpan￿n$hIP of col*ues and so wshed to contribute tr) her local community. enjoys the inter￿￿)n that sh& has with ts general publlc arKI Is responsft)le for many of tho wond8rful window dksplays withn the shop. Chorfoy Shop- Samantha has volunla8red ¥wth Regenerage sirte OCto￿r 2023. -Ihave volunteered in the past whilst I lived in orm5k1￿. and aftermoving fo Chorfey I thoughl I would lik6 b do sofftg volunteering around myjob. It helps to get to krrf)w the people arpd th8 town you live in. l enjoy volunteering as I feel I can leam new skills and give 50melhing back.. Fulwood Shop- Lucy has volunteered for Regerw4e for three years. Wh8n sh8 slart8d sh8 was a￿oU$ and kcknng in confmlence. sir￿ then her Confiden￿ has grown massNaly, and s enjo￿ every part of the job. 0st￿al￿ creatir¥J 8y&(atL*lng dtsplays in the shop and window. Leyland Shop- Calharine is a retir￿ tsacher and has V￿unteered vrilh us sinc8 2020. Catharine chose to volunteer wth Regenerage as we had suppcrted her father through our servi￿s. Catharine wanted to grve back to th& c*￿[Ity whrh had beèn so good wth him. Catherine says she really enjoys the soaal element of volunteering. meeting ni¢% people whether they be shop team membets or custome￿. Volunteering provides her with the oppothjnity lo mix with a variety of pwpie she mbjht ml ordinarily get the Char￿ to meet Catharine ￿ld. -1 can help fflake a drffefftnce... andl love to catch up ar￿Share a cup of tea and a biscuit with the other volunte&rs tool!I' Middlebrook Sup•rstor¢- Brenda, a retired legal secrBlary. is one of OLK newest volunteers. She likes that fact that she is h8lping and gNing something back. Brenda enjoys coming lo the store. She feels part of the team and sayE the best part is that she to have a chat with the team and customers and enfftiys Comp￿ting thè sltx* rep￿ntshMent. Pag8 42 of 61 Flnan¢lal Hoalth and Busln•s$ Resilience AttainiNJ fina￿la1 health and resI￿rKe in a challenging sector mthet is rAntral to da￿s1on- making. This y9ar. Ihg charity has a¢h￿l￿d an wltum doficil of£139,847 compared to Ihe previous yearfs ricit of £54,676. Th8 drtf8r8rw in-year is in fundratsing expensas which rose by about £3tK)K. Fu￿1raIsIng expens8s were drI￿n by the cost of livirvJ crisk8 including our de¢¢sh)n to deliver a camp81ibvè Rèal Living Wagè our staff team. Trading aclrvily éid improv8 and this h8lp8d to offset some of the costs increase. Trading income in¢reosed by £270K. krgety from the n•v Midthebrook clwrty retail superstore and a mcK18St incr8as8 in 98rv￿4818t8d incomè streams. Identifwng new public source irKx>Ene slFearn5 is tha1￿[￿J1￿. We predicted last year Ihat, whilo th9 strategic restructuring of the NHS nto the Lancashire NHS Integrated Care Boa￿ and Integrated Care se￿Ice was compk818d, and Lan￿ShIr8 County Council fims up its own adult care servI￿s, slratsgic opwtuniti8s f(Y n6w public sector contrxting bo siow to emerge. This has proved lo be so. Income prone this y8ar 15 split 16% publ￿ sector and 84% unrestricted. Thi5 ccrfnpare5 to 20% public sector S￿r¢e, and 80% unrestsfjcted in 2023r24 and 26% and 74% in 2022123. This o)nlinues a trerbj of decreasing sector investrnent in charitable Sector serv[(* delivery and creasing reliance upon our ovm commerciaDy fr￿Sed activib8s. Tha signfficant wblic seclor rx)ntracts grants are assorya￿ wilh thè long-standing D8m8ntH Communtty Link5 and Nail Cutting ServKE ojntracts. as well as a LX)ntinuation of Social Prescribing Trailblazer inititiaive, and ￿)rne rEw crisi% inteNention grant schemes from the Borough arKI City Councls vo na￿nal goVemmw￿ nitwtNes. In 2024125. the Lancashire arKI South Cumbria Integrated Board IICB) d8lemiined to review the dementia pathway. A Cons￿erable effort *ent lito sharivJ our krthAedge of service delrvery and kjcal community issues to help th8 ICB pr8parg tho serv￿e specffication. We did so alongside other current and knngstanding service delivery agents, Aizheime¢$ SocEty and Age UK Lancashire. Towards the end of 2024 we fa￿1 the out(¥)me arvj entered into a ¢ownp8titiv8 teThJering prO￿$S for a terrilory-wide. radicaly drfferent seNo. the outcome ofwhich wll not bè known until the new financial year. The format and totsl value of the £4.4 Milf￿ lender package arKI th8 pa￿ntsnt on resulis model means that a chwity of our scale l(ksiNte being a medium size and one of thè larg&r in th8 County) will find it drfr￿Ul1 lo meet the enty requwements to deliver a o)mpreherhstve Lancashirelsouth Cumbria wde Ser¥￿e. Much wll de￿r￿1 uwn the ICB'S stated ethic of wanting to work ￿th th8 local VCSFE sactor or will d8em commrtm8nt lo th8 sector b8iThJ bJffill8d through national s¢ale, charilable organulions attainiry the large scale contracts. Commercial income generatKffl from paN&for Serv￿ arnl a¢b￿lieS wnlTh)ues lo be a priority. Post- Pandemic and costs of living impacts are. for aTh)ther year. affecimg expenditure on care servKes as customers and thew famifies are demonslraling evidonc8 of tKJkling onlo porSC￿alSOd care bud9ets and their enlitlèj benefrt incomes. rathw than S[￿K11r@ on needed care. This is ev￿enced in our defflentia care servirEs where publt sector refèrrals versus private customers S￿)W a cont￿1ng trend of tilling publKly financed Pla￿ments towards prwale paying custcsmers. Acknowledged public sethr financial pressu￿ iNIKate that thts is likely to ￿ an orwjoing tr&nd with impli(3tions fLY sector cOmp￿titi¥eness. Page 43 of 61 Dementla Day Care S•rvl¢es- publk sectorr•leffed vsprlvate ￿$tOmers." FÉE PAYMW SOURCE '. . 47% 41% 53% 2023124 2022123 2021122 2019120 2018119 2017118 ConvgrsalM)ns with Lancashwg County cou￿1 about the kK)tentkg1 for m¢xlrficaI￿￿5 to the manner In which the publicly referred customers are funded into serv￿. pethaps retumlng to block payment methodologi85. began with Lanca5hire County Counctl officials in 2023 and. despite efforts. rernain a work in progress. Efforts lo attain grant funding from fourK1ations and Corporates have been met mixed suws. th local opportunitios being mosllyfor furvjing pots of bekTrw £25 Support from partnering corporates. indLwJing those in our Patrons scheme, has contribut8d to unrestricted in(x)me through partnerrwJ referral proiecls am1 corporate fundraisitvJ efforts. ReseTVèS Charity Commission good practi￿ erKourages charitw lo attain three months. operating costs equival8nl in unr8slricted reserves in the event of charity*nforced (&)sure. Continuing a stralegy of minimisiNJ liabilities has enabled the charty to aitain this wal. In year. as planned. we appl￿1 reserves to invesl in income generatK)n activf(y at the new Middl8bmok sup8rstrJre. Reserves rth¥ are r￿ £371730 against a tsr9et of£234.269. Unrestriclod Resery•s . Y•ar %ofT 2024125 2023124 217 2022123 2021122 107 2020121 2019120 Page 44 of 61 Invoslmenl Pollcy The Board of Trustees reviews the Inv8Stm8nt PolKy on an ￿nUal basis to 8nsur8 it continu85 to ba appropriate for the charitys wrFrf)ses. They wll seek professional advice from a Financial Conduct Authority {FCA) ragulal8d, 9￿h￿s&￿ wof8ss*)nal investment manager in relation to any proposed medium to I(￿ger-terM noTrcash Investments. Further investments into medium to long term arrangernents wll be wesentsd by an FCA aulhorised Finartial Ad￿*r al a Trustee L￿ard meeting aNI agre￿1 by the TNstees ￿flYe proceeding. The Board of Trustees has given delegated authority lo Ihe Honorary Treasurer to approve investrnents in high int8rast bankthuilding accounts, Trmthout prior authorisatM)n by the Board, order to optimis& investrnent opwrtun￿es. Revenuo P•r Employee Monitoring RPE continues to assess the impact of servic8 re¥￿ in the current year. Rev8nug per 8mploYe￿annuM for 2024125 was £46,189 {£3,8491month} an improvement on the prevN)us year of £40.386 (which equated to £3.365 per monthl. This arose as a r8suIt of foNRrd filling rol8s for whKh rncome generation hal not yel been a¢h￿ved. specifuly into the new MKldlebrook store. Safg and Responsible Customers. stak8hdd8rs aNI furKlers atl ha¥8 a r8asonabl8 èxpèclation that th8 charity th8y ar8 seeking suP￿rt from and finanarKJ ￿ legislatively complanl and a safe place. Similady. our staff and voluntsers should exF*rt that the organisation that Ihey chr•)se to for 8nd suppcfft is safely and well run. Charitable businesses a￿ urKler irueaswu pressure and exlomal scrutwry lo demonstrate that th8y ara w911 led and ar8 meoknng a ￿&thora of (¥)ntrthl. ￿gIslat￿e and regulatory coThpli8nce standards. Public con(*ms ab(￿t the eth￿ of organisati)ns that depk)y publidy donated money ar running high and. in response. RegeMrage must inv8St in a numb8r of sp8cialist rol8S to 8nab18 us to be a Competently resportsible organisalion. To these ends. we incorporate a variety of specialist roles around fA)r8 functions wilhin our organisal￿)nal strucluro aThJ we outsourc* too, in order to attain skilled support where we cannot affor(I to empk)y. Compliance Manawent. a5 a provthr of NHS arKI Wl authryity financed •Jult health swic£s, we must hav8 a Caldicott Guardian- B [￿son is responsibl& for protacting the confidentialiiy of people's health arKI care infomialy)n arvj Tnaking Sure It is used properly. This fur￿lI0n is urvjertaken by the Chk8f OpèratirrfJ Olficer. Responsibility for GDPR compliancè also rests in thi% role. Health and Safety. under contract. Gallaghw InsuranLE Brokers provides 24-hour health and safety advice and assumes the role of Cornpetent Petson. The Chief Operating Off￿er. together with the Facilities team. has responstjility for ensuring op8ratiDnal h8aKh and saf8ty complianc8 across tho organisation and effectNe aNI effKienl managemenl of (x4r own&1 prop8rty assets and lease￿Id pr8mis&s. Human Resourc￿. uTrJer ￿nIT￿. WorkN8St. provide 24thour adv￿ 10 8nabl8 knJislativ8 compliance and indemnty ￿ver in reL3tion trj all employnent matters. Aduft Safeguardlw. at the heart of Ch*rty ts a strong ccrfnmitment to safeguarding tha wellbeirvj of th& people y￿ support. As required by the Heatth and Social Care Act 2008. all registered providers of health and SOCI￿ ¢are must have a Registered Manager in pla￿ lo ensure servths meet the needs of those in th￿r car8. Our Dir8Ctor of Carè Sèrvths fulfi& Ihis rol8, bringing exp8ri8nc8d dership and acwuntability tr) our oFerath)ns. Page 4S of 61 We fully support the Carè Act 2014. sets oul the resrortsibdity of h)cal 8￿hOritieS and cara provid8rs like us to protect adults al risk of abuse or neglecL This incl￿eS working wtthin 8 mulli- agency safaguaidiro framework. helpirMJ to pr8venl hami respond swiftly when concems aiise. To play our part, we have a desvJnaled Sen1￿ safeguardiTrJ lead our contribution lo local safeguarding systewns arKI effective inter4geT￿Y repmxting. As a provid8r of care arKI support forvulnerable ajults. we take rotyjst Steps to ensure that everyon working in sensitive. customer-faung roles (both staff and ¥￿unteerS) are safe arwj suitable. W8 follow safar recruitments practices and use UChed(. a specralist agency. to carry out DBS and Pdice thed(s in line with govemment guide￿. All volunte8rs are fulty vatted to th8 appropriat8 standard before they b8gin th￿r roles. Both staff and voknnteers requre a reference. Safeguardir4J is not just a rt is a core part of how we ddiver safe. reS￿¢trU1. and high quality Trndlng Standards.. Trading Stand8rds regulatK)ns undèrpin how wè d81Ner th8 charity retailing fvnction. including what we can ac(*pt as d￿atiOnS and what we can sell. Trading Standards 18gislalion is rewewed on a quarterfy basi5 arml operationally a￿lited weekly. Financial Manag8m8nt. we employa Dirth of Finance who ￿lS a smal team of iwo financ8 officers. S￿G￿ls1 VAT advice is aVa1Lq￿e as required frcrfn our auditor. Audrf(ors were procurèd li 2023124 through a ￿mpEtitIve process. Audrtors ar8 asswiat8d with largg dNersg practices, enabling access to a range of expertise. if wuired. The appoInt￿l Auditors. feedback from Ihgir findings is d8tail8d elsewhere in this Rar#NL Dlgltal Security. onlin8, digital support and C￿r-s8c￿rify is procured through a specialist LyJmp8ny. Hudson Hill Consulting (formerly Sensible Choice Ltd). We are I￿0a&ng1Y reliant on IT and te¢hrn)logy and therefor8 run the r￿k of falling V￿tiM to a range of MaI￿lOuS Cyb￿ activity. We take our guKlance from IT $￿K￿lsts and th8 Natio￿￿1 Cyb8r S￿lty C8ntr8 on matters pertaining to Cyber security and we have looked to reducing our risks. DuriTrJ 2023124, we COndL￿ted an exiensiva rewew of cHJr IT equipment and infraStN￿re. This ￿ad to a substantial r8d8sign and Investment in 2024125 alm￿ al signrficandy enl￿nCIr￿J cybersecurity arKI overall robustness. Supporbng da￿kn￿aY human resour(￿. i[Ka￿ing payroll man¥m8nL policy devek)pment and administration is undertaken inlemally. We ccmlinue lo utilige an iT-basad HR management $yst8m, that r8mov8s uJmb8rsome. paper-based communications and authorisation processes, enabling staff management effi￿en￿e$ through an easity and remotely ￿CesSIbl& system that empowers indNiduals to seff-manage. We (¥Jnkn"nue to Use an IT-bas&1 sorvice delivery management SyEtem called CarePlanner through whKh we can more èffeclNely manage staff fUnCtic￿&11ty. The Payment Card Industy Data Security Standard (PCI DSSI ts an inf¢)Tmation security standard designed to reduce payment ¢*rd fraL*I by increasing securty controls arOUr￿ cardholder dala. We maintain robust systems to ensure compliance. Undertaking th8 rnmpliancA manag8ment ass&ssmenl is a challenging and time cxfflsumiro exercise that challenges the 5kdLs of stsff. Compllance Attainment OulMm8s Regenerage remains complkgnl NHS Digital requI￿ents in resFect of the Safeguarding T￿Ik11 Data Securtly and Protection TLYJ￿rf(. Thpre have been no breaches in the statutory requirements wlh r￿ja￿ to Health and Safety legislation. There have been no breaches of th8 stabjtory requirements wlh r￿rd of Employm8nt Law. There have been no breaches n staluw requwements wtth regard to Trading Standards legislation. There have been breaches of the Payynent Card Industy Dala S￿rity StAndard. Thefe have been no breaches in relation lo GOPR. Throughout 2024125 the charity has COnd￿ted 75 DBS ¢he¢ks lor staff and volunteers. Page 46 of 61 Auditor Rlsk Assessmènt Outcome Thls yearfs annual *ctyJnts were audiled by Xein￿lin Audit LInit￿ wSKtr vftre appointed in November 2023. Their sgcond audr( of the charity tested a number of risks in common wtth the audit of Ih8ir othar charity clients. The aud￿ finan￿1 repLvting framessrjrk applied in preparation of the a￿ount$ is applicab16 in law UK Ac￿unting Standards, including Financial R8POrtir¥J Standard 102. No rr￿1￿1￿1 mksstaternents are ￿￿antir￿d in th8 Dir8ctorfs re[￿ wiihin the Trustee's Rew On th8 matter of, and ttJnrJustons relatir•J to. goir*J concem statsts. the Auditor did not find any material uncertanities relating to events or1￿r￿11thJnS that ndivmlualty, txJllecliv81y, may cast signfficant doubl on the chariivs ability to Contin￿ as a going concem ￿ a period of al least months from whBn the finarKial statements are authorised for issue. In this very challenging financol dimat8 forthe c*ariiy seLaor. the outcomes from this yearfs audit ar8 a 18Stament of goocl finanaal stewardship. prov•Je assurance that Regenerage is a tharity that continues to take care of all public money it r￿￿e$. Pago 47 of 61 Environmental Responsibilty We integrate resw)nsibilty for environmental care arKI wellbeirMJ into our 8veryday practices and decision-making processes in various ways. Règenèrage's Charity retailing operations cx)ntribule lo national efforts. encouraging more sustainable living throLwJh acting Icyally to make a dIfferer￿ enwronmentally. While we are delighted that ethical shopping is currently fashM)nable. we are proud that retailing pra-Iov8d items has bean part of the charitys mainstream activities for over 33 years. While providing our kxal communities tho means lo shop ethically and fijifil repair, reuse and recycle aspirations, collective respon5ibilty ensured that in 2024125 our charity retailing diverted 182 tonnes from landfill disposal. This is exactly the same volume as the previous year. With a donations increase of 13% across the retail operation the actual conversion of incomè of achiev8d from recycling is just 2% of total sales income. which is below sectorfs guKlance of a maximum of 4%. Tonnes of waste by type , diverted from landfill Rag i SIKes/8ags i 8ooks r 8ethEi Other items diverted from landfil= 3,579 bags of toys 1,969 Unsellsable elecaital ttmes 5.362 C.DIDVD 2.110 boxes of bric-a-brao. In a bid lo reduce qualrty clothing going lo landfill. the Middlebrook Sup8rstor& held Ihr88 Fill-A-Bag events where cuslorners could purchase a £10 bag and fill it with ciolhing. These events ar6 w811 attend8d and feédback is positive. In-year. we tsjntinued wrth an inttiative lo reduce newty purchased packagir¥J for lh8 e-commefce operation. Collectiorss from apartment residenEs of used. unwantgd packaging materi81s, such as boxes from intemet home deliveriès, padded envelopes, bubblewrap and shoe boxes have enablèd our e-commerce team to continue lo minimise the costs of purchasing packaging from commercial suppliers. Page48 of 61 Having introduced an a91￿ strategic apprDath to Ir in 2018. all of ChariL￿s core staff team continue to work n hybrid styl8. NwJrkir¥J from hom8 on8 day a we8k a r8gular occurrence, ènabling a work-lifè balance arKI he￿￿9 lo reduce work-reLated c4)mmuting travél MI￿$. ReduaThJ the envinimental impact ofth-related vehide travel aThJ paper o)nsumplion has been &ffocted acrDSS our seNce5. Uwng the Care ptanner customer management loK)I, w8 influence reduced travel￿ng distances beiween customers through considerate case allocat¥)n. Al semces are rwJw paperless with records and Ser￿li1¥e cu8t(Hner information being stor￿1 and processed electronically Ma s&ure IT $￿teMs. Through PrO￿reMent decasw6 ￿ wk out local SUFvlws from Lar￿shIr9 a￿1 th8 North Wast region, supporting kncal economic prosFeTity a￿1 SUFWY travel miles to help reduce our carbon impact. Page 49 of 61 Approprlate Operallonal Sites and Buildings The charity considars th8 comfort a￿1 aceéssbility of its operatKffial sites premises. arKI works to ensure that they are suitable and fft-for-Wrp￿. Head Quarters is at Beech HOLW in Leyland, a DDA ¢x)rnpfvant property over three floors Y ad8qual8, fraB, off-streat. privalo parking for staff and visitors. The close to town centre Ic￿lon ar beirwJ on a public service bus T(￿te makes Beech HcMJse more sustainably acc8ssible. Day Support Activity Cerrtres are in DDA-complk4nt sngl8 Stmy premises with access to secure outdoor garden environments. haviThJ off streel pgthing proviS￿n for staff and visitors and service user dropdF. Both Day Centre facilities are owneLI by Lancashire County CourKil who. as landlord, has responsibility for maintenancA 8fKI ￿paIr. The Loslock Hall ALlryity Centre is a sngle storey DDA-eomplk3nt buildir4J with off-stre8t vehKIè parking for stafl and visitors and secure access to outdoor sp￿. Enha￿M6nts mado ovor the previous and current year ar8 report8d elS84th8￿. Retail pram1￿ vary, 8nd th8 preferred mcKJel i8 $torey premi￿ h)catsd close to di%abled parking bays wth free. off-street parkwu for staff volunteers and customers. Ml shops a￿ readily accessible by publ￿ trdnswt. An anrwjal maint8nanc8 sch8dul8 and aclK)n is in p18ce across all our estate. Woths requiring technul Spe￿alist input are suttyecl lo prtKuremenl ITUM appropriate suppliers aNJ. wherever feasible with 8 view lo cost managemerbt. additrjnal input is sought and valued from volunteers and local businesses. Irpyear, our Head Quarters premises benefitted. for example. from grounds maintenance by the Probation Sevic8 Community Payback team. Our Chamlèy Fokl, Withy Trees Day Centre and Lostock Hall Acbvtty Centre garden5 ox)ntinue to be maintained through the voluntsry efforts of a small gTWP of regu18r gardenuig ènthusiasts. CorporAte vdunteering and small pots of funding. Page 50 of 61 Our People As a serw¢e provider speaali8ing in the care and wpport of ohler adults. our work is reliant upon r8al people, both paid and volunt88rs, to deliv8r th8 S8rvices and activities. Similarty. our expanding charity retail operations are Frf)wered by human reS￿r¢e$, and the charity retail function continuès lo be the activity with the highest COn￿[traIN)￿ of k￿lty source(I Vo￿nt￿$. Effectlv• Workforce and Ylorkforce Challenges Emptoymgnt Polky Regenerdge is committed lo the equality a￿1 dNersity of tts statf a￿1 volunteers. We are working towards becoming an organisathJn whose staff and volunteers are representativ8 of all s8Cticms of SDCi8ty and r8fflecl the rKh and diverse communths in wh￿h the organisation operates. 11 is the charivs policy to prowde equal opp(xtunities to job applicarts ar￿ employees of any la￿, nationality, ethnic origin, marital status. religion or b81i8f, g&nd8r, disability, S8XLtal orientali)n, age or 8mploym8nt status. The charity d￿S ￿t con(knne or tolerate any fom ¢>f di%criminalion in its recruitment or employment pla￿ceS. All empk)yEes arwj applicants are treated on mertt, fairfy, respect and dignity, rÈthJnisÈd as indNiduals val￿1 for th8 contribution they make, P￿￿ded fair and equal access lo training, developrnenl prcoress*)n oprx)rtuniti&s. and ar8 accountable for the impact oftheir beha￿ur arvJ aC￿n5. Regenerage pay% men a￿1 women on tha sama gr8d8s ts sam8 salaryfor the work they do. This year has c¥Ke again higNrghted tho thallerwJe our charity fac8s in competing wth both public and private sector empk)ys. part￿larlY in terms of salary and benefits. The continuBd p￿SSureS of th8 COSt4)f4iving crisis have further intenstfied these difficurties. increasirKJ th8 risk of slaff lurnov&r especially among those on or enlry-kvel pay grades who can now more easily m¢)vè bètween roles and sectors in wit of better-reMw￿rated opw)thnilies. Th8 incr8as8 in National Irtsuranca ojntribubons has plac￿ additv￿al financial straln on the charty, particularfy in mainlaining fron￿lDe staffing leveLs within a tight bLbJget. Looking ahead. we are also concém8d 8bout th8 pDtential impact of prorM)s8d 2026 lab(yJr law reforms. which may introduce further opèrat¥Jnal and cosl prassures that ￿U￿j affect Se￿￿ delivery and volunte8r engag8m8nL HybrKI working S￿&S or w0￿1n9 fr(ffi are not feasible oPt￿n5 for our frontline care services or retailing staff a￿1 $0 th8 rising cost of living, inckKling costs of trav811irMJ to and from the Pla￿ of work. and costs of child ￿re hav8 begun to ￿npa(￿. Acn)ss the charity. salortes are monitored aThJ benchmarked vtherever feasib￿ against sector comparisons. Typically. all roles are within mKI-range of N)14or-profrt ￿tOr exp8ctations for charitie5 of sirnfiar scale bul remain bek)w. and in some twthnKal rokn well b8k)w, thoso in equNalents in thg private and sectors. T￿ining is ￿entifie(l appropriate to roles aThY reswnsiblities and io persDnal devek)pmènl within roles. Mandatory frleaming is delNered through a LeamwigNest pad(agg whith provKJes a flexible and less 1imelres0u￿ consurning approxh to ddNery enabling regulatory ￿mplIar￿e and good practic8 standards lo b8 maintain8d. Pag8 51 of fj1 fvlonitoring Staff A numtw of porformanGe measures are trdcked to insights 8nd ena￿9 fwjs on stsff managemènt mattern. Focus B on all stag&8 of the empk)yed pumey induding reLYuilmenC sicknèss while in role. training and lumover acknvity. Staff engagement with mandatory tra￿1￿ ¢x)nlinues to b8 strorwJ, wth an overall Ca)mplelion rate of 91.5QA recorded in the year. Thè top-performing training moduth this quarter were: Heabth & Safety- Manual Handlin9194%1 Health & Safety- Slips & Trips194Yts) Introduction to Safeguarding AAlults I94%1 These high scores refiect the organi%ation's s￿taIn&￿ efforts to embed safety and safeguarding knowledge across all teams. Tho kjwast r￿Orded cA)m ￿etion Wds for. H￿1th and Safèty. Hazardous Substances (89%). though still high. thi8 may indkate a need to Trinfor¢e training in thi5 specidist are& The charty continues lo exc88d sector expEcIa￿￿5 fortraining ccffiplIan￿ remains committ8d to maintaining a knowledgeable and compliant I￿rkfOrce. Whilè overal r8cruitrnent levels have remained broad￿ Stat￿ over the past three years. the number of staff resigning within Ih8ir first 12 months. cLxnm(￿lY referr￿1 to 0$ Vaded recruits.. has $i￿1fiCantIY decreased.. In 2022-23, we re￿[d￿ 26 early In 202>24, this reduced to 16 By 2024-25, the number had further d8dined lo just frée. This positive trend suggests improvements in rnrJuitm8nt processes. onboarding support, and eady- stagè 8ngagem8nl. Continued fLKU5 on retaining new starters will remain a key P￿rity in the year Voluntqars At the end of the reporting period. wo Saw a slKJht th)wthm from 134 to 115 volunteets, of which some volunteers fulfil more than one ro￿. We recÉwed 114 fomial Expressh)rts of Inler8St from indniiduals interested in volunteering, res￿l]r¥J in 67 submstt8d apPl￿tionS of which 57 went on to become volunteers. This year, we 8sked new vdunteers how theyheard atmxrt Op￿￿1n1tleS *ith Reg8neragè. A totsl of 63 responses were collected. Tr data shows that irFstcrfe prese￿ our most powerful rocruilmenl tcK)l. accounting forover 60% of referrals-. In-store enqUI￿S wer8 by far the most c(xnm(m source. wilh 40 indivpjuals reporting they first heard about volunteering while visiting one of our shops. Word-of-moulh. including recommendatbjns frcth friends and family, pAxountod for six resFonses. Online searth digital scNJrces. s￿h as Gcrt)glg or the website. were mentioned by four respondents. while a furtheT three discovered us throughjcts sites lik8 IndBed or the Job Centr8. Other methods ￿dUded so¢￿1 media. dwect contact staff, Sporting M&mori&s sessions. and radio. This data higNights the continued imtMylarÈco of (yjr physical relal footprint for aifractiThJ volunteers. while also pointing to OPFrfJrtunities to grow dityl and community-based referral pathways. This ye8r our volunt88rs commttted a total of 28.943 hours to support a range of th8rity fUnCtior￿, the largest majority b￿ng ￿ our shop￿. Based on a 23 yaats age aThi over National LNing Wag PwJe 52 of 61 calculation of £12.21 per h(wJr. lI￿se thr￿ted Imwrs gquate to £353,394 of monetary value lo tha charrty. Attracting volunteers remains a challenge as we wntinLTrè to compete with challeroing S￿la1 change and charity and NHS competitors for a speaal ar¥J SC?￿ human resourc8. Giv8n th8 challange of resourcing voluntegrs. ￿nsider￿1K)n wll be requred g)ing forward as to ifjfferent ways of delivering seNces and trading aclivities. so that y￿ mvJht obtain the bgsi possible opportuniLl8s for volunteers and respond to the need for new skills that wll add most Va￿e. Volunteer Proflle Our volunteer team is thverse in ag8, experwce. and background. with the high8St number supporting our charity through roles in our retail slKJps. Ot partKLdar note: 83 volunteers are U￿er stste relirem8nt highlighting a growing interést in Tr4olunleerirwJ working-age individuals. 51 of our volunteers are aged 79 ￿ over. ￿ 11 in their 80s, demortstrating the valuable tribulion of okler adults in our cOrnm￿ty. Two volunteers have been wth us for over Nn8 years. shtr+￿n9 a lonytanding wmmtsnent to our causè. This breadth of age arKI experience r8118ds tha WKI￿1ve and wekomwo nabjre of our volunteering environM￿L Our volunlo8rs 18t ￿ know what they get out of volunleerirE to support w ser￿$ and relailing actwities. Some of thew expe[En￿S are hWlt9h￿ thmugh Ihis report. The Unsung Suppart8rs R8gan8rage is more than just the peO￿e on ￿ team. Alongside our paKI staff arKA amazing volunteers, we're luckyto have the ongoirwJ survrt of our employees. families afbj friends. Thew help cotnes in all kinds of ways. and every bit of it a(Ids real Wdlue to what we th) for th8 ￿MmUnty. A thank you to.. To the friends and farnly members of our Senior PAana9ernenl Team donate raffle prvzes, advise on our websit8 and IT quer￿, purchase tickets for. attend and SUPFK)rt the many events throughoul the year induding Ihe Gala Bau.. helpwy us io spread Ihe VK)rd aboul our purpose and general8 addrtional inc•Jme. To the partner of an Activty Assislant at LOst￿k Hdl Acbvity Centre who volunieers his time trj offar up support lo our'chatty Sheds. group. To the partner ofan Activty Cl￿rdinal0r at our Chamley Fold Acthvity Centre vkno giv&s his time to make bespoke activity games for use by our servic8 usèrs. To the daughter of one of our Managers who. in her own time. helped to decorate som8 of thè roorlls at our Chamely Fold Aclivity Centre usmg her arbstic flair and lalenL To the husband of our Gtlt AdmnistrattK (k)r￿ted his Ilme and skS11 to help to ruts our charity ra￿ nights. To the frierKls and fami￿ members of our Dir8Ctor of Fundraising and CorFrt)rato Sponsorships who g￿arOu$1Y gave up their lime to organsise and tsk8 part as irKlivKJuals aThl cA)rporates in extemal fundraising act]￿tIeS. Let us also acknowledge Ihe mums. dad5. aunbes. uncles. brothers. ststers, COLtsins, chikjren and other family memb8rs vh) o)nsislenlly supwt our events. bringing alotYJ thoir friends and extended famiks to help us athieve our goals and delN8r M&an￿￿fUl b8n8fits to the [￿MmUn￿. Page $3 of 61 Patron Corporate and Community Support•rs Regenerage enrthe8 the lives of VU[nerab￿ older wple by leveraging our corFrf)rate and comrnunity partnerships. Through these alliances. we not only rase ¢rnKaal funds but also incrèase awar6n8ss about the tssues affecting ow benef￿lar1eS. We activèly collaborate wilh the Lancashwe busin￿ community and h)cal Organisa￿n$. fosl&ring dialogue and engaging in acbviti8S that henefft all parbes Involv￿1. By highlighting the challènges of dementia, knneliness, and ageing, we em[M)%￿ businesses lo address these sccietal issues within thgir ¢)wn workforce and leadership structures. Our efforts ￿ ￿￿oI￿ting inter￿eneratIOnal understanding and SUPEKJrt contribute to improved qualty of lrfe for everyone. We de6ply valu8 our enduriry partnerships wth all of our communtty busin8SS SUPP)rter8 and corporate patrons. all of wh￿h play a swfftant In our￿llect￿e mlsslon. Being a patron of Regenerage enables busine5se5 to berth in a ra[￿ of Wdys: Demonthte L&7dershy. commilment lo socwl responsibility by supportlng a charity that makes a tangible differerKe in th8 ￿MmUnty. Custom Sponsorship Pa¢kaw: ch005e taibred sponsmhip opportUnit￿S to events. promob"ThJ ahgnThnt ￿ry1h a cOmpan￿S CSR ￿ and b￿dgeL Employee Volun¢eerPmgrdms: engage empbyees thmugh organi5ed Ydunleer days arKI community service initiatives. Branding Opportunlll8s'. gain visibility thr[￿h &>bra￿￿d Reggnerage events, [￿OI￿)nal materials, our websiie and our online platfomis. Impact Reportlng: r8c8ive deL2Hed re￿rtS as to how contribuknns are makiTrJ a drflerence, perfect for sharing wilh Stake￿Ide[S armj in CSR repMJrts. Indude Regenerage Patronship An Sodal Value strategr. win rthy business, attract and retain the b8sl ta18nt. improv8 custrjmèr rèt8ntion aThl byalties, attrad investment opportuniiies and drive a culture in your business by shcMJtirKJ atMyJI patronship. Enhancing Comnwnity Wel&beiry. YoLf QX)nlriLMJknns thr￿Y improve the qualtty of1rf8 for ohser people, fostering a stroroer. I￿althier communty. Promote Social Goo(t. supwrtirvJ Regenerage is an investment in th8 wdl-bèing of some of tha most vulnerable members of society. Build a Positive Reputarfon.. companies thal enga￿ in CSR by supporting charit￿ like Rgg6nerage enhance their reputatK)n arKI strenglhen their brand image. Employee Engagement. encoura3e a culture of gTviTr3 and volunteerism among employees, boosting moral8 a￿1 team spirit arkl sense of CA)IleclN8 purpose. Sustsinable Impact. create long-lasting wjsthe changes. ensuring Regenerag8's initiatives can continue to bènefrt future generaliors. Our Patron Communty comprises smdl mediLm and lar￿ scale enterpr￿eS and they find all sorts of ways in whKh to supwrt us. Page 54 of 61 Special thanks to our longstanding Patrons: Business Grfts UK Fadeys Solicitors ENW Ltd Conlon Construction Group The Eric Wright Foundation Trust Balshaw's C of E High SchrM)I H&S Restaurants ITA M¢Donalds) And thanks lo those that became Patrons durirvJ 2024125: Discretion Hearing GXO Pure Leisure Here aig some of the ways in whth our Patrons and corporate supporters worked to support us during 2024125: LCVS . Projects ICGLSCFT & H4ikh LCC 2024 Proyrt .lri collaboration with".. SRBC 4UiraE ptyTraL ￿bfflal pwt. forEF￿ Jtru4gkng ￿7th I)￿n￿tilTra REGENERag Page SS of 61 liFuth' pryxt. Merjfor Projects Writht Fun&n8toiryiwe RE8env4E GXO 2024 In c?Ilaboratiori with.. CL￿ Inpthn¥thp F•HsTw Fr*T• REGENERa In more detail= GXO Loglstics- A global logistics company with 8 L9rge dislribution ¢entre on the outskirts of Leyland. Staff vole(I for and Chose to support Regenewe as their charity of choic8. We receNed half pallet of Christmas decoralions, some of which were sold in our shops and the rest were distributed amongst our Activity Centres for inl&mal Chrisknas décor PUTposes. We attended a family fun day on site, generating income from our tombola stall. Thirty of our service users and their carers were invited to a fre8 Christmas lunch and we r￿1ved a cheque for £5k as a dona￿n. Dental Engineering- A family owned and run business that specialises in the installation and maintenance of sophislicaled dental equipment. A team of emplO￿S organised a fundraising walk up Snowden tioined by Suzann8 Carr. Regenerdge CEO) and raised £1.890 for the charity. New Longon Sports & So¢lal Club- This is place for resKlents from and (*)se lo New Longlon to come toggther to benefit from a range of facilibes available lo members and their families. The mmittee made the decision to support Regenrd9e as part of their celebrations during 2024125. Monies raised at their annual beer festival resulted in a cheque fo the value of £820 bèing donated to the charity. Barton Manor Hotel- Family owned four star hotsl and spa. FOT the third year in succession the hotel hosted our Gala Ball. Wrfh no charge for the functiork room. tsble linens, tabla decorations and red carpeL the hotel continLth to support our annual event wlh the addrtion of an auction pr¢ze for free overnight acrnMmoda￿￿. Hip Swan- A family owned and Tun business established in 2021 and who sell ethically and sustainably produced sports s￿ks. The company supported the chaTtty by donating 30 pairs of eco- friendly yoga socks valued at £13 per pair. The socks were distributed to our yoga class semce users who attend our Lostock Hall Activity Centre. AFC Fylde- A professional football club based in Wesham. in the borough of FWde. Lancashire. Contact8d by our Director of Fundraising and Corporate Sponsorship for assi%tan¢e wlh auction prizes for our Gala Ball. the club kindty donated for auctton a signed football and dining experience for vo wtth match game tickets included. Page 56 of 61 8uslne5s Gifts UK- A famity ovmed corpK**e grfts Spe￿alIst. Forthe second year in suc£ession. Diredor Slove Ward ran our annual Charity Goffing at his own dub. Le￿and Golf Club. Th8 event gen8rated a profrt fundraising arn￿t of £1k. El¢¢trlclty North W•sl- OLf fve year relatM)nship the electr￿rtY dislrknution neiwork operator for tha North West region enables the charity to Influen￿ their strategK plans for protecting vulnerable consumers arKI for ENW to ensure that they reach those objer customers via our supwrted charitable activities. 2024125 saw the rdat¥)nship continue to strength8n wth th8ir initiative to have an empkjyee mass donat*)n of handbags for cw M¥Jdlebrook stom. SRBC- Local cl￿￿￿11 in the Borough of South Rbbla. Requested Ihe charityto atta￿1 their annual 'Music in the Park, event and offergd a stall k¢free. Staff atterKled, selling tornbola tick8ts and h8lping to promote the brand id8ntity of the charity. We receive valuabl8 supportfrom tyjsinesses that collabcKate with ￿. These parkners consistently maintain h￿h standards. delivering oxceptx￿al w(xk wthin our LHJdget constraints. Thèir contributions allow our charty to OP8ralè cost*ffecbvdy while uphokling excellen￿, esp￿￿1￿ in critical areas like Human Resource Management. Tr￿n￿g. tT. and data security. Case Study- Collaborative worklng with Radlo Lanca5hire: a PR Opportunity Radio Lancashire's team reached out to our chartiy ￿th an invitation trj participate in a special proj8Ct c8nt8r8d around Valentinè's Day for the Graham Liver Breakfast Show. Dubbed 'Leon' Love Letters on Frida￿. the In￿atiVe invofved Graham and L￿n visiting local charity shops and asses50mg their a￿"￿"ty to knt Leon out from head to toe a suitable ouifit in time for Valentine's Day. Leading up to their visit to our LefvThJ shop. our D￿eCtOr of Fundr8isirvJ and Corporate Sponsorship had the chants io speak INe on ar vthh Graham aThJ L￿n. They discussed how confident Regenerdge was in dres￿ng Leon to the highest standard among all the chosen charity shops. The broadcast tKovtded a valuable op￿￿￿￿n[ty to share more about our Charity's h8ritago and recenl name (hnge, gamering slgnrf￿anI focal radio covwaJ8 and 8nhanciig our PR efforts. Page 57 of 61 hankyau• To all our sUPPQrter5... SO PJu5 ￿Ball￿." 50PluS Bakns High Sthool Bahic Trainin Bnbners LLP Derttsl Ett£inetrillE Dreamworrt Ha*r & Beauly Elle Media Bread & Butter rtpn M4nor Hotel & Spa CharityCL¥nm¢ssion 8e¢ky B￿aar cl￿dake rK15¢¢r Ad Options AFC Flde EEleSera Cyn su5tsifyyb￿O1r￿t ErnpineGrwp Solutions ENW Ltd dro Benwn Nurseries tsUK Supp&- CDrnm¥nityGattway COm￿ete £YentVibes UK Ltd Applethwaits Ltd n$wurthsJewellelS B￿tr•￿erre Elements Day Sp Fat Medi Boot FldtAFC REGENERlle I￿nk￿llL To all our svpporters... HipSYAn Holiday Inos Howard5 DevJratsr5 Laneashiftartdsthrth CurnbriaVCFSE Alliar spkeB41otyns MKDonalds NtrWNipn SEThi¢es Ltd NORI Financ￿1 ianeashiF¢E¥¢Aing P¢rt Lanu51¥reLifeM¥u1￿e Lancathile￿ntyth￿r￿1 Ftien&hipad* Leyland Golf Cl￿b Mathin's E¥*rtHire Optimumsigns Ovr LJdy &SL Gerard,, R.C PrimarySchdol- Chiistmas Choir Influential M•rbn KJrJ R05e PR ￿￿dIebrr￿k R*tsrl P Kn￿h￿￿oft Media Kudg5SgftwarE Milltts Rrtail Dyty MillersToxi5 PM Dan¢e &ThEatr• PNE Chai¢tableTN5t LJn¢a5hire &SO￿th Curnbria Int¥ratrd GrE Board Ltsa Haftixon New LoWon5prts & SouaiChJb uvv Pure LeistsreGrOUP QuJlityfimE PASETrice5 Llllipop5 REGENERa Page 58 of 61 To all our 5UPPOrters... S4insbvry5 8am6etB,',dgt Tosea Sakiorts The Botton Eveni￿ Nems The CherryTree The Nobonal Lottery The Pennie5 Foundati UeLan Shout Network We5thdd Health Solis Blind5 sO￿th Ribble Borough Coun¢il Sporbng MemoriE5 St Cqrnmunlty Centre -IEY House N S¢knl- Christm4sChoir StJnnJh Stsirknft5 Stswbv¢k5 REGENERog Page 59 of 61 Customer Relations Net Promotor Score Our overall 2024125 customer satisfaC￿n Net Promoler Score is 80. Continuous customer feedback is essential for us to ur¥Jerst8nd our custome￿, needs and satisfaction levels. and we aclwely seek customer fe&Jback across all servK*s and retail outtels. Nel Promoter Score INPS), a customer loyalty metrK developed by Fred Reichheld. Bain & Company and Salmelrix in 2003. 11 i% the chariws agreed metric that hèlps m8asur8 Customer loyalty and provide5 valuable insights into improwng 5erwces and our retail function. Based on a single question.. 'On a scale of O 10 10, how likely are you to recomrnend our producVserNice to a friend or colleague?. respondents are divided into three categories based on Iheir scx)res'. Pmmotars (scor8 9-101= Loyzl and enthusiastic customers who are likely lo recommend the producvservice to others. Passives (S￿re 7-81.. Satisfied customers but ￿ likefy lo acttvety promote the produ¢Uservice. Detractors {score I￿).. Unhappy customers who may spread r)egative w0￿-Of-m0uIh. This year we received.. Promoters- 1867", Passives- 2￿-, Detractors- 76. Bain & Company. suggesl an NPS Score above O is good. above 20 is favourablo. above 50 is ex¢ellenL and above 80 is worfd class. Customer Comments .1 always have a lovely day. l enjoy coming. The staff are just the best. continue howyou are., '1 really enjoy you vi511ing olherwse I would be 81one all day.. 'Ils always nice, great environment.. We operate a comments and u)mplaints procedure that enables swft r8sponse and opportunity for escalating and moniloring. Complaints are usually resolved infomalty by frontline staff, who are equipped with the necessary authority and resources to handle customer concem5 efficiently. Empowering frontline employees enables them to address issues immediately. thereby circumventing delays and customer frustrdlion. In 2024125, ￿mplaIntS were raised about Donations lumed away due lo being "overstocked. Confusion or dissatisfaction wth refund policy enforcement. Concem about lack of follow-up or coritact with Volunt￿[5 during personal health issues. Pago 60 of 61 Ind9pond￿t Audltorfs Report Page 61 of 61 REGENERAGE INDEPENDENT AUDrroR'S REPORT TO THE MEMBERS OF REGENERAGE Opinl¢>n Wg have atwjited Ihe finanoa statements ol RegenLYage (the for Ihe year erKled 31 2025 which mprise thè ststement of finarrial acbwties, bala￿e shee[ the staten)enl of cash flows and rnotès to tha financial statements, indud1￿ attounutvj ￿)ll￿es. The fmancial reFKNbng fraTr*work that has bgpn applied in their preparation ts app]i￿ble law UrMt8d ACc￿nIng Slandards. includiro Financial Reporting Stsndard 102 Ths Firtan¢i•l Raportsty &8rnY8rt18ppf¢abl& in th8 UK RepubliG of Ireland (United Kingdom GenerallYA￿epIed AccounliThJ Practice). In our OF4nlon. th9 finanoal statèrfwrts.. give a true aThJ fair }￿eW of the stale of the chaiilabje Comp￿ affatts as al 31 Mawh 2025 and of its incoming resources aThJ ap￿ical#)Tr of resour￿. ThJLpJirMJ its incorne and expen(Slu￿. for the year then ended., have been properfy prepared in acujrdaryx *ith ur￿l¥j ￿[￿k)M G8n8ralty Ac¢4pled Ac￿unting Practic%" and have been prepared in acu>rdance wlh the reqU￿eTh￿ts ofthe CompaNèsAc12006. Basis for opinknn Wè eonductad ￿r audtl in accordarth Intsmalional &aThJards on Audrling (UK) IISAS (UKII and applicab law. Our resp￿nSIbIl[li9S un￿r th08e standwds arp furlher desuiL*d in the Auditorfs responSi￿lI1eS for tttre 8udrf ol th8 ffnanctal statements SeC￿n ol ¢xJr reprt We are ￿￿￿ndent of Ihè Charity in accordance wth the ethieal requirements that are relevant to our au¢Jl of the finaEKial statements in tr* UK. Induding thè FRC'S Ethical Stsndard. and we have fulfilIed our other ethical responsibilitE5 in ac￿rdance wilh thÈsÈ réquiremènts. W8 balieve that the a¢KIit e￿der￿e we have oblalned is sufficient ￿ appro￿￿te to proMde a basis for our oplnion. Conclusions r•lafing to wlng concern In auditing the financial staleW￿nts. wg have WKaudgd that the Trustees. use of the LwJifKJ c4)ncem basi# of accounting in the preparation of the finwKaal stateTh￿ts is ¥wrtbtxiats. Bas¢d on the wod( we have perfOrn￿d. we have Mt identified any material uncertaintiès rÈl8ting tr) 8v8nts or ¢ondiliork8 that, indiwdually ￿ ￿llectiv￿Y. (xt doubt on the ChariVs ability lo o)nlinue as 8 goin9 oncem fora perKyJ of at least14￿￿è rrrnths fmm wlwi Ihè finaNial slat8m8nts are aUthOr￿ed for issue. Our responsibilb'es and the responsibil1￿ of the Trustees with reSp￿t to wirwJ COn￿M arB describgj In the rélèvant S8Ctions of this r8wrL OtheT Informatlon The OthÈr inforrnation o)mprisÈs thè hrfoymthn IndUd￿ in annLHI reF*Nt oth8r than the finaThial stalerTpnts and our audilc¢5 repcKt Ihereon. Thè TrustÈÈs arè rèsponsiblg for thè other infomation c￿tained within the annual reporL Our opinion on th8 financial statements does not c(sver Ihe othgr inforrTHlion and. èxcept to the extent otheMise extAiody slated in c￿r report, we not express any forni of awran(x condusion Ihereon. Our responsiblty is to rèad lha olhar infom*tion aThJ. in doiThJ so. conshler whether Ihe other information is materially inconsistent wlh the financial stalemenls or 04r knowledge obtained in the course of the audi( or otherwisè appèars to be materially mis5taled. If we iderTbfy such materia im)nsistewes or apparent material misslalemènts, WÈ a reqLrired lo determine whether this gives rise lo a material nmsslatement in thé financial statem&nts Ihemselves. If. based on the work we have performe4J. we o)ndude that there 1$ a matèrial rrAssl8tÉmènt of this other infornalKn. we are requlrd to rwrt that fact We havÈ nothing lo report in this ward. Opinlons on othèr mattets pr•scrlb•d by th• Conwanlw Act 2006 In our opinion, basgd on tha undertaken in the course of c4Jr wdit the infomiatlon gN8n in the Trustees, report for the financial year for which the financkql stslements are prepared, whieh includés thg directors, r8F(Wt pr8pared for the pJrpose5 of company law. is c¥M￿ls1￿nt with the fiNan¢i81 statements., aTh the director5, report induded withn the Trustees. re￿t has been Fwared in &¢Ndance wllh applicable legal uirements. REGENERAGE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF REGENERAGE Matt•rs on whlch wo are rewlred to report by èxeeption In the lithl of the kn￿￿ethJe and uThJerstsThJing of the Ctrorlty aThJ its enV1￿Ment oblained in the of the audit. we have not identbfied material nisstalen￿ts in dir￿[0￿. r*wt includgd ￿thin thè Tru5tOos' rew)rt. Wè have nothirwJ to r8KK)rt In rèsi*d of Ihè folknAryNJ m8ti•s in relatTh to whith thÈ thmpaniÈs Act 20[￿ rquips us to report to you rf, in ￿rOpinIOn. adequate ￿untI￿j reconls havg t¥A iwn k8pL lx rBlums wjequate for our a￿Irt have not txen received from brdnd)es not MS1￿ by us., o the financial ststgtnonts are r￿t in *3rgen*nl with1he a¢countuvJ records and relLtyns,' < certain disdo￿J1es of truslees, re￿neratkn s[￿Ct￿d by law a￿ not made: or we have not receiv&1 al Ihe informakn and explanatiorts we require for￿1 audit: or thé TNst8es werè not entitled lo prepare the f5namal state￿￿nts in accordance wlh Ihe srnall companie5 regime and tske advanlage of the small r•UWMes' ex8nytiorts in preparing thè Truslees, report and from th6 requirement to prepare a stra18g¥c r•F Rg¥ponslbllltlgS Qt TTu¥tses As eXFlaIn￿ nh)re fully in the statement of Truslees. re5p)nsi￿lltie$. the Trustees, wh) are also the directors of the Ch*ity for the purpose of o)nwany law. are resportsible f￿ ￿ preparakni of the flnandal state￿nts and for belng satisfied that they give a true and fair ￿w, and for s￿h Inlemal t￿1[01 as Ihe Tnjstees detem)Ine Is necessary to enable the preparation of finan￿￿ stateN*nts that arè fr* fmm matÈri81 mlsstatèn*nt. whÈthÈr due trj fraud or affor. In preparing thè fina￿￿al slxtèmènts. thè TrustÈÈ# a￿ rÈsrK)nsiblÈ fr)r assessing thè Charitys ability to nknnue as a going CO￿8M. di5thsing. as aFvlcab*, matters related to going 0)r￿eM and using the going concem basis of ￿3)untI¥J unless the Trustees etthw intend to liquidate the charita￿e company or lo cease operdtiork*. or haye m realistic alleMati￿ but to th¥ so. Audltorfs responslbllltlès forth• •udit of thè finanesal slatrnnts Cljr obiedives are to obtain ￿asonable assurarTh atKyJt thhèth8r tha ffinanoal stat8m8nts as a wholg are fr88 fn)m material misststement. wh8thgr dug lo fraud IK lo an audilorfs repLKt that includes our opinion. Reasonable assupan¢e 1$ a high level of assuran￿ Lxrt 15 rKFI a guarantee that an audf£ conducted in accordance wfh ISAS IUKI wll always detect a material mtsstalemenl kn il exists. Misstatements can arise from fraud or error and are considered material ff. indiwdualty or in the agJregale. they could reasonably be expected to influence the economic de￿$lOnS of ￿e[S taken on the basis of these financial slatements. The Éx￿1 to whleh our prc¢edures are Capab￿ of dthting Irr9￿LaTibes. I[￿l￿￿ng fraud. is delailgj telow. REGENERAGE INDEPENDENT AUDITOR'S REPORT (coi¥llNUED) TO THE MEMBERS OF REGENERAGE Our app￿ach to #JenlfySng and assessing the risks of material nlsststem￿t In resFect of irregularities. including fraud and non-compliance with laws and regul3tK)ns, was as frAkA¥s: . thè 8ngagerrnnt parfnèr ènsurèd that ÈThJSgÈn￿t tèam thlkntNety h*1 thè awJropriat8 Compoten￿. pabilities and ski115 to idenb.fy or rewjnise non-(x)mpl[an￿ with appli￿ble laws and regulations- we idgnltfi8d the law5 and r8￿latiOnS applicable to the (*arity thrr)ugh di5cuswns trustoes and olher management, and from our knowledge and eXper1er￿ of charity sector we focused on specjfic law5 and regulalions vthich we considered ￿Y have a dtrecl matèrial èffèct Dn tha finarKial stalemenis or the operat*)ns of Ihe charity. Ind￿￿g the Companies Act 20(￿, Charitie5 Act 2011. daia prolethn. anti-bribery. employmenl. foc￿ hy¢iene and heamh and safety legislation,. w8 assessed the extent crf CoM￿lanCe with tha laws and r89LlalK)ns idenlffied above through making enquiiies of Manage￿nI team atKI in¥F￿C￿"tYj kgal LYJrresp¥Jndence" and identified laws and regulations Wgrg Cornmur￿Cated wtthin Iho a(wtht tsam re9￿artY a￿j teawn remauied alèrt to instances of non- complian¢e througlKut the audit. We assessed the susceptibli ity of charitys firAnaal statements to material misslatement, induding obtslnlng an understanding of hcrt4 fra￿￿ fT%ght occur. by". making 9nquirigs of manwJem¢nl team as to wt*re tr*y consKlorod t￿r9 was suscsptibillty to fra￿￿, thelr kno￿edge ofaGtual. 5uspeded and albged fra￿j.. aThJ . considering the internal ￿ntr￿S in plxe to rnit￿a￿ rth of fraud and r¥)rpcoryJliaTWX wlh laws and reguklions. To addrèss the rfsk offr8￿1 thr(yJgh manageff￿nt bias overrmle ofthtrols. ￿. . perforTh*d analytical proCedU￿S to idenlity any unusual or unexpeded relalKJnsNr6' . tested joumal entries to idenlify Unusu￿ 1ranw1w￿. . assessed whether jud￿ments s￿1 asSunwtioi￿ mada in d8t8mNnrw aCc￿UntIng astirrAles were Indi￿tiVe of potential bi8s- a￿1 investigated the rati(￿ale behind signknl or unusual lTrnsacbon5. In response to the risk of rregulariknes and Th￿l transfer oc0￿m￿ b8n&frt to a third party. it 15 probable that a transfer of econom￿ tenefrt5 will be wuired in ￿t￿et￿¢￿t, arTrd the amount ol the obligatKJn can be measured rdiatty. Expenditure is dassff*d by acbty. ThÈ tt)sly of Èath actmty are rTJade ty of the lotsl of direet Costs ark sharad ¢¢sis. including SUPPOrt o)sts invofved in uTrdertaking each aclwity. Direct Costs attributable to a single acliviiy aro allocated directty to Ihal actwity. Shared costs which o)ntribule to more than one aclimty and support costs wlmch are not altributable to a singk are apport￿&￿ bgtsM•n thos8 activities on a basis nsi51enl wilh the use of reSoU￿es. Central staff cosis ae allocated on the basis of time spent, and depreciation d￿rgeS are ￿[c£aled on the pC￿tion of the assefs w. 1.6 Intangibl• fixed awts othgr than goodwul Amortisation is rec￿nISed so a5 to writo off th8 0)St orvaknalion of assets ￿s$ th8ir resi[￿al valu8S OV8r th8ir useful Iwes on the [￿lo￿ng bases.. Website & Rebrand 20% on cost 1.7 Tanglble fixed ass•ts Tangible fixed assets are inibalty rr£asured al cost and subsequenty measurgj at cost or Valuat￿n. nel of epreciat*)n and any impa￿nt losses. Depreciation is recognlsed so as lo write off Ihe cost or v4ua11c￿ of assgts Ihoir rgskjual valugs ovor thalr useful lives on fdlowirwJ bases.. Freehold propety Leasehold inwn)ven*nts FNtures and ffttings Computers Motor Ye￿￿eS on cost overlemi of l& 20% on on cost 25% on (>)sl The gain or loss ari￿r￿j cffi the ¢ths[￿s* of an asset 15 determined as th8 drffererKo betr￿an Iha sal8 woceeds and the cawwng value ol Ihe asset. aTrJ is rec￿lSed in the slaten*nt off￿a￿La1 actNilies. 1.8 Impalrment of fixed a55ets Al e8ch repcKting end date. the Charity reviews Ihe cffjing amunts of its tangible and intarKJible assets to delemiine whether there is any that assets have Suffe￿ an impanwnt loss. If any such indication e￿Sts. the recoverable amounl of thè asset is esbmated in ordèr to (*temine the ￿ent of thè impaimènt kiss lil any). 1.9 stocks Stocks we stated at the Icywer of cost and esth"mated selllng Prf￿ loss ¢osts to ¢omplets and $oll. Cost ¢cMnprises direct matsrials and. where wp1lcab￿. direct labow o)sts those overheads that have been incurred in brinling the stocks to th￿r present kxatbon aThJ conditM)n. Items hdd for distribution at no or norninal consideration a￿ n*asurgJ Ihe I￿rOf replacen*nt cost and cosL Nel realisabl8 valu8 is tho eslifflated selling pric8 *s all oslimatad ¢osts of wryJl&tion ar¥J cost$ lo b& incurred in marketing. 59nin9 and distribubon_ REGENERAGE NOTES TO THE FINANCIAL STATEMEKfs (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Accountlry policies {Contlnued) 1.10 Cash and ￿sh equlYal8nts Cash and cash WUNalents indude cash in hand. depO￿ts ￿k1 at cal ￿th banks, other short-lemi liquid investments with ori￿nal maturities of thr8e nKsnths ￿ kss. and bank overdrafts. Bank overdrats are shown vrithin borrcmngs in currgnt IHbdi*8S. 1.11 Flnan¢lal Ir￿trUMents Tho Charity has 818eted to appty thè w0visi￿ of Sectlon 11 'BaS￿ ￿nanual Instmmènts. and S8Ction 12 'Othèr FinarwAal InslrumÈnts IssuÈs' trf FRS 102 to all of ils financial instmmènts. Finan￿al instruments are recognis&J in the Charitys balance sheet when the Charity bewmes pwty to the contractual prowsiorB of tho instrum8nl. Finawal assets and liabil'ties are offset. Mth ￿ net aThxnts presented in the financxal Stste￿nts. when there is a legally enforceatrAe right to sel off the recognis&J alr￿Unts aTrJ there is an intention to settle on a net basis or to reallse the assetaThJ setue the li￿lIty Sin￿lIaneOuS￿. Basle fmaneial ossots Basio finan(xal a￿ets. whK* I￿1[￿ja debt0￿ and Lxh arnl bar)k balancos, ￿ inthlly moasurod al transaction price including trar￿diOn costs and suiw4uenUy caryied atamortised cost using the etstiv9 interest metlKJd unless the arrangeTh￿t constitutes a finanang tranS￿tiOn. where transaction is measured at the present fdlue of the future receipts rf￿C￿nted at a Ma￿et rate of interest. Financial assets Basle finanelal Ilabilitiès Basic fin￿Cial liats￿￿?s. in¢ludiny (Thl[tQ￿ bank kxns arè inrfiafy w8¢wnis8d al trwsaction price unless the arrangeThent constitutes a finawng trdn5acli(y). (kbt insfrurnenl is measured at the present value of1he future payments disc>)unted al a maTket rate of inte￿L FinaTKxal liabilities c18ssif*d as poyable ilhin one year are rh)l arTr)rlised. Debt instrumants ar8 SUbs￿U￿n1ty ￿ried 8t amrbs&J o)sL using th8 effecti￿ intèrast rat• mètfvJJ. Tradg creditors are otAigalion5 to pay for ￿#>j5 or 3ervice5 that have been acqimred in the ordinary couwse of operations from suppliers. knounts payable are dassified as current liab￿ltieS rf payment is due within one year or less. If not. they are p￿sented as nC￿-Cu￿nI liabilities. Tr>Je creditors are recconised initially al transaction pri¢0 ar¥J sutsequgnuy rr￿a￿ur￿j al a￿￿rtIse£l rt)sl using thè gffe¢bvg intsrest Met￿￿¢. Financial liabilili8s aro dereo)wised when Ihe chari￿s C£)ntr￿ obligations 8Xpl￿ or are discharg&J or canceled. 1.12 Employ•e bendts Tha cost of any hcliday entitlemènt Is ￿r￿L*8￿ tn the in vjhich thg employea's s8Ncas are ra￿Thi￿. Termination benefits are reo)gnised inNnediately as an expense v&then the Chty is demonstrably o)mmitted to lemmnate the enWl0yn￿ ofan empwe orlo FKov¥Je tenninat*)n beneffts. 1.13 Retir•rnnt b•nèr PayTnents lo dafined cx)ntiibution r8tiren*nt ben8fft s&￿M6S are chanJ8d as 8n exp8ns8 as thay fall du8. 10- REGENERAGE NOTES TO THE FINANCIAL STATEMENTS (coKfiNUED) FOR THE YEAR ENDED 31 MARCH 2025 Crltlcal accountlng •stlmat•s and ludg•ments In the applI￿¢￿)n of thg ￿￿unIng poloes. the Trustees are reqillrtd to makè jLKlg8ments, estimates and assumption5 aty)ut the anx)unl of assets and liabilit￿5 Ihat are not rèadily apparanl from other sources. The estimates and a550uate(l assUnW￿onS aro based on historical experience and other factors that are considefed ts) te relevant. rÈsulL* ft￿y (ffièrfrom Ihese estimates. Th8 estimates and underfyY¢g assUr￿tIOnS are revie*Ed on an ong¢)ing basis. Rewslons to ac£ourttirtg È9￿mat•S ara ￿9n[s8d in th• pariod in whth the estimate is revised Ytherè the re￿s￿on aff￿ only that period, or in the pEriod of the rewsion aThJ fub￿￿ periods where the rEvisM)n affÈcls both current aTrJ fulwe Feriots. Incorne from donatlons and lega¢l•s Unrnstrld•d Unrestrlcted funds fund$ 2025 2024 tk)natior￿ arKI grf Lègaciès 193.026 21.018 175.763 214,t144 175,798 Ineom8 from charltsbl• actlvltl•s Unrestrlcted Restrlcted fvnts 2025 Totsl Unrèslrlctèd R•strictod funds funds 2024 2024 Totsl 2025 2025 2024 Oementla & COMM￿lty a¢tlvllks ServKe charyJes 529.165 Contract in¢¢thè 6.193 Grants 529.165 296.193 202.305 493,294 296.396 5.500 493.294 2￿.396 59.595 197.410 54.095 830253 197.410 1.027.663 795.190 54,095 849.285 11 REGENERAGE NOTES TO THE FINANCIAL STATEmE￿rs (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Income from othortradlng activili•s Unrnstrfctèd Unr•strictgd lunds funds 2025 2024 Rent21 Ir￿Me General fundraisiNJ Mèrthandise income Miscellaneou5 income 4,584 14.886 1.324,526 1,605 11.508 1,595.946 2.017 Othertrading ao*¥itie5 1.615.507 1.345.601 In¢ome from inveslmonts Unrestrict•d Unrnstrlcted funds lunds 2025 2024 Interest on cash d8￿slIg 6.527 5.666 Expendiiurè on ￿lI1n9 funds Unr8strkted Unrestrfcted funds funds 2D25 2024 Fundralslng and publithty Fundraising 168.571 835,834 84.138 132.311 703.608 77.854 Depwation and irrpirn18nt 1.066.543 913,773 Tradlng costs Operating charity sh)ps Support costs 481,658 320,886 303.182 306,111 8D2,544 609.293 Total costs 1.889,087 1,523.066 12- REGENERAGE NOTES TO THE FINANCIAL STATEMENTS (coKfiNUED) FOR THE YEAR ENDED 31 MARCH 2025 Expènd5ture on charllable activtts D&Th*rbtla & Dèmèntla & eommunlty community aetrvitiès aetivitiès 202S 2024 Dlr•¢t ¢osts aff costs Depreciatk)n and impaimiènt other staff and volunteèr ¢0 Administrdlive c4Jsts Premlses costs Costs of funds ggngrdled servi￿ provision sp8￿fiC t￿ts Grants and payments to partnersNp Cygan￿l0nS 402,3TI 34.072 25,064 49,800 39,331 1.177 48,976 54.723 391,487 1.161 6.754 18,351 26,808 2.458 46,293 17,745 655,520 511,057 Sh*0 of $upport and governanco eosts Is•• not8 91 Support GovemaJKe 437.576 21.405 382.394 20.905 1.114.￿1 914,3 AnalysSs by fund Unrestricted fvnds RèstritttÈd funds 937.076 177,425 810.376 103,980 1.114,￿1 914,356 Support costs •llocated to actlvlt 2025 2024 Stsff costs Administrative costs Premises costs other stalfand voluntgpr ¢Y)sts G)vemanc* costs 478,552 171,538 487,278 143,058 27,788 14,513 36,773 9.230 37.553 779,867 709.410 Analys•d batw•on: FU￿ra1￿￿3 Oemenlia & c¥)mmunity acti￿tieS 320,B8e 458,981 306,111 403.299 779,867 709.410 13- REGENERAGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 10 N•t mov•m•nt In fur 2025 2024 The n¢1 rTw)VQT￿n* in fvnds 15 ststeil after charyin￿l[￿thtsn9). Fees payable forts audit of the chaNVs ts￿la1 stateThprbts Depre¢iation olowrned tsngitde r￿d assets AtTMXtsatlon of kntxi¥Jible assets fj,(M)O 97.780 20.427 12.000 75,520 3.510 11 Trust•as None of the Trustees lor any persors ccfflnected with them} rec￿1 ￿Y TBmuneralioTh or bpngfib from thg Charity durir¥J the year. 12 Employ￿* Thg av￿￿ge monthly nLtnknrof durirwJ year *4s: 202$ Numb 2024 Number 62 57 Employment Costs 2025 2024 W&J8s 5alari8S Social security costs Other pensiÈM Costs 1,516.126 133294 67.343 1,389.245 120226 72.902 1.716,763 1.582,373 The nurnber of enyloyees whc6e annual rernurErati￿ was n*Jre Ihan £60.0 is as fc41ow5'. 20Z5 NuM￿r 2024 Numb•r £80.0(K). £90.000 Rèmunèralion ofkèy manag8m•nt ￿KSon￿l The charity believes that the Key mana￿￿￿nt Pe￿nnel of the organBation are the CEO. COO, DirÈetor of BUSI￿SS Innovation and Devd0pn￿l Director of Finance. th￿ctor of Care services, Director of Retail and tha Director of Markèting and Sa￿. DuriThJ thè year the remuneration for these posilh)ns amunted lo £374,32812024 £382279). -14- REGENERAGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 13 Gains and loss•s on Inv•stm•nts Unrestr5cted Unrestrlthd fund$ funds 2025 2024 Gainsl{losses) all￿ng C￿.. Sale of Investments 6,396 14 TaxatiDn The charity is exempt from taxalion b￿se all incomè is appliad for charltable purpjses. 15 Intanglble flxed assets Wobshé & Rfrbrnr At 1 Aprl 2￿24 Add￿0￿s- separately ao4uired 88.452 15,545 At 31 March 2025 103,997 Amortisation and impalrnwnt At 1 April 2024 Amortisalion charged ft)r the year 4.498 20.427 At 31 March 2025 24.925 CarrySng amount Al 31 March 2025 79,072 At 31 Marth 2024 83,954 15- REGENERAGE NOTES TO THE FINANCIAL STATEMEKfs (COPrnNUED) FOR THE YEAR ENDED 31 AIARCH 2025 16 Tanglbl• fixèd •sstrts Total ¥ehkles At 1 Aprll 2￿24 Addtbons txsposals 603.286 1463 5T4,025 (3.5991 (tO.323) 49255 84,942 20.865 25,575 1,337,083 19.729 170,3231 At 31 Mar¢h 2025 605,749 S)0.103 49.255 105,807 25,575 1,286,489 Depreclatlon and Impalrm•nt Al 1 Aprl 2024 DepWaI￿ ¢troTged in tt year Eliminaled kn respect of dispos* 2,700 284242 32,715 .211 25,575 401.443 1.565 81.742 8244 97,780 170.323) 170.323) At 31 March 2025 4,265 295.661 64.455 25.575 428.900 Carrylng amount At 31 March 2025 601,484 204.442 10.311 41.352 857.589 At 31 March 2024 600.586 289.783 16,540 28.731 935.64 17 Stocks 2025 2024 Goods for resale 10,128 9,627 18 Debtors 2025 2024 Amounts falllrvJ duo wlthln one year. Trade debt￿3 Othèr debtors Prepayments and aceDJed knco 37.069 35.161 154.019 56,733 72,701 149.4CWJ 226.249 278,834 16- REGENERAGE NOTES TO THE FINANCIAL sTATEmE￿rs (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 19 Loans and ov•rdrats 202S 2024 other loans 33,$34 Payable within ona ￿r 33.534 The Chwity an unseeAxed ban from Liw Sc¢ial InveStr[￿nt Fund for £130.0￿ repayable over 5.5 year5. Interest 15 charged al 7%APR. This loan was repaid duriro th8 ygar. 20 CTedltorn: amounts falllng wlthln y 2025 2024 Olher loans other twtion and social security Deferred irK¥Jme Trwje ueditors Other ¢reditors AccnAls and dofgrrgd IrKY)n 33,534 29.469 23.210 223.712 9.970 60,967 27.549 21 56.287 7.006 97.441 188283 380.862 21 D•fo￿ad IrKom• 2025 2024 Artslng from 23210 23,210 Deferred income Ss the final￿1 ststements as fckn: 2025 2024 Deferred income is Ind￿￿ed ¥wlhin: Cu￿ent liabilities 23,210 Movèments in the year. Dafèrr8d Intomè at 1 Ar￿1 2024 Released from pmious pericKIs Resources dèf8rred in the year 23,210 (23,2101 27,518 127,5181 23,210 D8ferred income al 31 Vorch 2025 23.210 -17- REGENERAGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 22 Retlremgnt benefft Schemes 2025 2024 Deflngd contrlbutlon schemes Charge to or loss in rÈ$￿t of defined cx)ntsibutNM ¥themps 6T.343 72,902 Thg ChaThiy operates a d?￿ed 0jnlributK￿ perts￿￿ sd￿me for all qualifyi￿j emt*)yegs. The as8ets of the scheme are held separatelyfrom those of the Charity in an iTrJependenUy administered fl￿. 23 R8strlct•d funds The restrict&J funds of the chty corftprise Ihe unexperthd balances of donatKsns and grants held on trust subj8ct to SP8cir￿ c(mditions by dorM)rs as to tw may bè used. At l Awil In¢omTng Resour¢•g Trartsf•rs At 31 March 2024 r•SOu￿ •xp•nd•d 2025 South Flbble BorW c(m￿lI Eric Wright PIC NHS Micro ￿rr￿SSiOn1ng Partners￿p$ The Big Lottery El&tricity North West Partnership Fund TT2tMI 65210 (54.946) (36.02n 22,254 29.183 145.151 (71.052) {2.400) (6.7791 67.320 17.600 35.OCX) (13.000) 22.000 145.151 197,410 <177.4251 {6.7791 158,357 Previous Y￿r. At 1 April 2023 Incomlng R•sourrns resources expended Trnnsfors At 31 March 2024 Soulh RiN)b Borr)wJh Courril Eric Wright PJC NHS Ki¢m Ix>mmi55ivning Part￿rshIpS 13.942 19.018 (22.4421 144.8261 278.579 19,787 (36,7121 1116.503) 145.151 311.539 (103.9801 1116.503) 145.151 Funds received frorrj NHS MicEt) Commissi¢Ming ParlrHship Tepresents funding to support people diagnosed th dementia and th￿r unpaid sUPPOrteT5. These lunds had accurwlaled over severd years and the spend induded irb unrestrided charitable acaimtm. been transferr&1 to unrestricted reseNes. FuTrJs received from ErK Wright Pk aThJ Scmjth Pibbk B￿h CounrAI wor8 to for wr￿[oveMents I Loslock Hall and set up new activities. 18- REGENERAGE NOTES TO THE FINANCIAL STATEMEKfs (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Unrnstrict•d funds unrestricted funds of the dwrity ￿MpriSe tho Lm&￿1#1$d bdan¢8s of th)natws and uyaTrts whlch are not subject lo specific cOnd￿c￿5 by don￿ and grantors as to Iw)w Ihgy may bg us8d. These indude designated fLmds which have been set aside ryJt of unrestricted funts by thg trustees for specrfic purposes. At 1 Aprfl Incomlng Resources Transfers 2024 rnsourcos expended Galns and At 31 March losse$ 2025 FreetrK)Id propetyfund LeaAÈhold property fund Rédundancy fund General lund5 2.463 {1.5651 601,484 289,763 I3.6￿) 181.7411 204.442 117,000 441.340 117.000 372,730 2.667.468 12.74185n 6.779 1.448.709 2.666,331 12.826.163) 6.779 1.295.656 Prevlous year: At 1 Aprll 2023 Incomlng R8sour¢•s Transfers Galns and At 31 March 2024 Freehold propètyfund Leasehold property fund IT upgrad8 fund Redundar fund New retail oppertunibes General funds 603285 {1.5241 11,1751 600,586 130.809 16500 218.183 (57.3471 138 116.5001 289.783 120.CMJO (3.(M)01 117.000 280.CrfJO 186.403 (280.CKA)} (1.994.571) 2.106.072 137,rMo 6.396 441.340 1.336.997 2.322.255 (2.333.442) 116.503 6,396 1,448,709 25 Analysls of net assets between fund¥ Unrestrlcted fvnds 2025 R•strlct•d fund5 2025 T¢Jlal 2025 Al 31 March 2025: Intangibk fLxèd assats Tangible assèts Current assetslOiabiliti8sI 79.072 851.589 358.995 79.072 857.589 517.352 158,357 1.295.656 158,357 1,454,013 19- REGENERAGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 25 Analysls ol n•t ass•ts b•(w￿n funds (Continued) Unrestrlcted Restrlcted funds lunds 2024 2024 Tolal 2024 At 31 March 2024: Intangible fLxed ass8ts Tanyible assets Cuwrenl assgtsiifiaimlillos} 83.954 935.640 429.115 83.954 935.640 574.266 145,151 1.448.709 145.151 1,593,860 26 Opèr•llng lease C￿lMItments Lossèè The lea5g paytnents represents rentals payable by the company for ￿rtain of the companies properties. Lèas95 are negotiated for an average lerni 0110 years aNI alè fixÈd for an av*dge of 5 years. The rental agreernents mainly have a break clause ats of 3- 5 years bylxh ￿dUCe the c4Jmmitrnent rf Thjtice were to be given. At thè rèrK)rting Ènd date the Charity haj wtsianthThJ commlth*nts fty futLTr rn4nimum lease payrnents uthyer non-eAncèllable operating l&wes. w1￿ch faH due as f￿k)￿S.. 2025 2024 Withln one ye8r Belween ttyo and fNe y¢ars In over five years 287,625 998.042 676.000 306,000 1.035.709 844.999 1.961,667 2,186.708 27 Related party transactlon$ There were no thsdosable related paty trarwdions durry the year (2024. rbTh). -20- REGENERAGE NOTES TO THE FINANCIAL STATEMENTS (CONllNUED) FOR THE YEAR ENDED 31 AIARCH 2025 Cash generated from 0￿rat￿On& 2025 2024 Defkil for the year {139.847) (54,6761 Adjustments for Investment Incor￿ recogni5e(l in ststeThEnt of )Irty3naal thil Gain on disposal of inv&8trr*nts Amortisation and impaim*nt of intangble assets D8pr8cAation and impaim*nl of tangl￿e fL¥eJ assets (6.52n 15,6661 16,3961 20,427 97.7PLI 79,030 Movemgnts in worknn9 captkl: {1￿mSel in stocks Decreasellincreasel in debtor5 IDeCreaseyinc￿5e in creditors (Decrease) in deteThed in£￿7e 1501) 52.585 (135.835) (23.21D) 12,5491 1128,4071 224,129 (4,3081 Cash (absorbed by)Igen•rntad from optrnlions (135.128) 101.157 29 Analys1$ of ehang•s In nèt fimds At 1 Awll 2024 Cash flowsAt 31 PAarGh 2L125 Cash at bank in hand 666.667 1197,4091 469258 Loark8 f811ing due VAthin one year (33.534) 633.133 1163.8751 469.258 21