REGENERa Annual Report 2023 - 2024 Rwa￿ fom*dy known ascentral Lancashire Age Concem Charity number. 1130384 Beech House, knca5teigate, Leyland PR25 2EX nual Ryrt and Accr>unts FCK the￿re￿ed 31 March 2024 Page 1 of 74 Legal and Adminlstrative Inlormatlon Charity N8me'. R8g8nerage, lunlil 26 February 2024 f0m￿rIY known as Central Lancashire Age Concem) Trustees-. Mrs S Belllarr Mr S Brscoe Mr L ChamteTS Mr G Clifton Mi P Hughes (￿￿e Chairl Mr P Pam)8r {Retired Novèmber 2023) MrA Patel MrA J Readetl {Relired November 2023) Mr S Shanahan (Honofary Treasurer) Mr N G Tenray (Chairl Ms J Westworyj Chief Executive: S8cr8t￿.' Charity Number Company Number.. Ms S Carr M5 S Carr 1130384 06841314 Registered offi￿.. Beech House, Lar￿sle[g￿e. Leyl8rKI PR25 2EX Auditor priorto November 2023.. Ch￿pIonA¢¢CAJnlartts LLP. 7-9 Station Road, Hesketh 88nk, Preston PR4 6SN Auditor appointed from November 2023.. xe￿alln Audit Limited, 46 Hamlton Square. Birkenhead. CH415AR Solicitors: Farleys Solicitors, Charnley Fknuse. 13 Wind(ley Square, Pr8Ston PR1 3JJ Banking.. CAF Bank Ltd, 25 Kings Hill Ave. Kings Hill. ME19 4JQ Social Media. www. econeèrneentraUan¢8shire. .uk and from February 2024 vmw.re enera .uk Page 2 of 74 ChaiVs Statement Dear Valued Slakehokjers This past year has marked a pivotal IransfomiatKJn for (Kjr charty, as we tebr8nded from Central Lancashire Age Concem lo Regenerage. This chaNJe, legally effective frorn 27 February 2024. was essential lo dislinguish ouiselve5 in an evO￿l￿g business lanclscape and bett8r align our brand with the wide range ol services we offer to a diverse customer base. Despite this rebranding. our commrtment to our core values remains unwavering. One of these values, being -outragews," reflects our bold apprO￿h to innoval￿n and decisk)n-making. It ig in this spirft that we have worked tire￿￿sty lo establish o r¢)busl retail model for our charity shop5, which has expanded with th8 launch ol a new chanty superstore in Middlebrook. This venture ￿ a )Id slep that alvJn5 perfeclty wflh our mtssw)n to generate vital funds and reach a broader audience. Wé are mirful Ih8t our charity musl ba￿nce mults.ple reswnsbililies. We aro governed by charty regulations, we must oper8le as a wel￿rUn business. and remain a compassionate, caring organis3lion that pri)ritises the ne8Js of our seThre users. This delicate balance is al the heart of everything we do. Th8 Annual Report hightights ￿r &hievements in a chaI￿nging enwronment. The Board of Trustees has ensured our governance slruclures are robust, our financk31 management is sound, 8nd our new five-year Strategic Pkn is wdl implemented. This plan reaffimis our commitment lo compassion. honour. and pushing the bc)undaries of whal a charty can 8chieve. Our ￿brandIng has been supported by a cc#nprehenswe Clynmunicalions strategy that has suceessfully introduced Regenerage to Oul 51akehd¢Jers ar￿ the public. Positive feedback and increased engagement demonslrale Ihe effectiveness of these efforts, Iwth our story gaining attenbon in national charrty publKations and ￿al media. As we look ahead, our focus remains on ensuring Ihe sustainabilty and conlinuty of our services. This new brand marks the beginning of a Chapter where we are belter positioned lo expand our impact and maintain the high standards of service our ¢c￿mun￿leS expect. l extend my deepest gratit￿e to the Board of Trustee5. the Execulwe Team, our ded￿ter1 staff, and our Invaluab￿ volunteers. Their unwa￿Ing commitment has made this year's achievements possible. Together, we will wnlinue to navbJal& the challenges ahead and make a lasting differen￿. Finally. to ¢)ur supporters. partners, and Ihe wider community, thank you for your continued belièf in our missKJn. Your support is essential as we embark on this exciting new journey as Regenerage. We kx)k fO￿ard to working with you in th8 wning year lo create po$￿ve, lasting change. Nomian Tenray Chalr of the Board of Trustees P•Je 3 of74 LEGAL AND ADMINISTRATIVE INFORMATION................................................................................. CHAIR'S STATEMENT............................................... STATEMENT OF TRUSTEES, RESPONSIBILITIES............................................................................ REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 ............................... ORGANISATION REBRANDING AND RENAMING............ .............. A WELL LEO CHARJTY.......................................................................... . . 0￿EcTIVEs, PRif4cipAL ACTMTY AND PUBLIC 8ENEFIT......................................................... GOVERNING DocuMENT...--.--..- ORGUISATI(Y4AL GOVERN￿LE ANDSTRUCTURE... . STRATEGICAIMSAND Pws................................................................................................................. CHARtrYVALUES............. ... KEY PERFORK4AtrICE INDICATORS....................................................................................................... ... RISK MANAGEMENT............................................................................................................................ RIsKAppETffE............................................................................................................................ AUDITORS....,..,...................................................................................................................................... ACTIVITIES, ACHlEVEMEP￿s AND FWURE PLANS............................................................... -10 RENAMINGANDREBRAMtMNG........................................................ IMPACTSAND Pu8LlC BENEFtrs FACTSAND F￿REs........................................ .10 .12 EMPOWERING OLDER PEOPLE TO UVE WELL ANDAGEWELL................................................16 NANCIAL HEALTH AND BUSINESS RESIUENCE...................................... .38 SAFE AND RESPONS18LE......................................................................................................... . .41 ENVIRONPAEKfAL RESPONSIBILITY........................................-................................................... .,43 APPROPRIATE OPERATIONAL SITES AND BUILCNNGS................................................................ OUR PEOPLE.,............................................................-.................................................................. CUSTOMER RELATIONS...........................................-.............................. .51 INDEPENDENT AUDITOR'S REPORT .......-.......-......-..-.............-...-................. .52 Page 4 of 74 REGENERAGE Statement of Trustees. Responsibilities The Trustees {who are also the Directors of Regenerage for the pU￿oseS of company lawl are responsible for preparing Ihe Report of the Trustees and the Financial Statements in accordance with applicable law and Uni(ed Kingdom Accounting Standards (United Kingdom Generally Accepted Accounling Practice). Company law requires the Trustees lo prepare Financial Statements for each h'nancial year which give a true and fair wew of the stale of affairs of the Charitable company and of the incoming resources and applicalion of resources, including tt)e income and expendf(ure, of the charitable company for that period. In preparing those Financial Statements. the Trustees are required lo_' se￿ct suilable accounting poI￿leS and then apply them consislently., observe the methods and principles in the Charrty SORP.. make judgements and estimates that are reasonable and prudent.. and piepaie the Financial Slatemenls on a going concern basis unless il is inappropriate lo presume that the charitable Company wll continue in business. The Trustees are ￿sponsible for keeping pr¢Jper accounting records which tlisck)se. with reasonable accvracy at any lime, the financial posilKsn of the charitable ccxnpany and enable them lo ensure Ihat the Financial Slalemenls comply with the Companies Act 20(￿. They are also responsible for safeguarding the assets of the charitable company and hence for laking reasonable steps for the prevention and delectKJn of fraud and other irregularrties. Insofar as the Tiuslees are aware.. there is no relevanl audit infomiatK)n of wh￿h the charitable compar)Vs auditors are unaware,. and the Trustees have taken all steps that they ought lo have taken to make themselves aware of any relevant audit infomialion and lo establish that the audilors are aware of that inform8lw)n. MrNG Chair of oard Page 5 of 74 Report of the Trustees for the Year Ended 31 March 2024 Organisatlon Rebrandlng and Renamlnll Vvhen the 2023124 accounting year began the chanty was named Central Lancashire Age Concern and traded as Age Concern Central Lancashire. By the end of the ￿CountIng year the chaiity had rebranded and its organisalional and tr&lirvJ name charoed to Regenerage. This be￿me legally effective 27 February 2024. The significarit organisalion81 detsi15, including Company Number. Charity Number and bank a￿ount$. Board and ExeeutNe leadership have not charwed. Throughout this Report the organisatyon brand name Regeneragè is used. A W?11 Led Charity Trustees, who are 8180 Directors of the charity for the purpos8s of the Companies Act 2006. present their Report with the financiol statements of the charity for the year ended 31 March 2024. The Trustees have adopted the provisions of Accounting and Reporting by Charities.. Slalement of Recommended PraclK8 applicable lo chants.es prepariThJ their accounts in accor(lance with the Financial Reporting Sta￿ard applKaUe in the UK and Republ￿ of Ireland IFRS 1021 (effective 1 January 20151. Objectlves. Prlnclpal Activlty and Public Benefit The principal charty obj8¢t promoting publr benefrt is.. 'The relief of those in need by reason of facing disathant8ge through 8ge, disability, financial hardship, ill-heatth, poverty or other di&￿Vantage.. Established in 1981. Regenerage, lunlil March 2024 known as Central Lancashire Age Concern) provKles a wide ra￿e of quality services, largely for older people and piimarily wilhin Lancashire. but also regionalSy and nationally. to meet the neeés 1den1rf￿d by peopte and their carers. Our aim is that th058 P8op18 benerrting from our servKes will have the opwfvnity to live lrfe and age well with local people, in their own homes and within their local community. In shaping and planning our actmlies, the Trustees have consKlered the Charity C￿n￿l$s1on's guidance on public benefit and they ensure that the ￿t￿rtIeS undertaken are in line wilh the charitable objectives and aims of Regenerage. As highlighted in this Report, our heallh prcxnotion, care ServI￿S and communK*ions inilialtves are specifically targeted at obder people. We aeknthvledge that some of our dementia caw customers, and their carers, can be under 55 years of age. The many volunteering activities and opportunities available are also appealing to a broader range of peop￿, including young adults. through which there 15 mutual gain. Our Charty retailing 0[￿rat￿)￿S are for all Through our k)cal shops we extend and deepen our community links, pr¢)vbJing local presence f￿ those seeking out oldèr age support services. 8nd enable all lo play their part in the environmental benefrts that charity retailing provides. And so. by their very nature, all our charitable &tivities are undertaken for the benefit of the WKlei public. Governing Documenl Th8 charity is controlled by ils goveming documellt. a Deed of Tn￿1. and constitutes a limited c(Knpany, lim(ted by guarantee, as defined by the CompanÈs Act 2(NJ6. Organlsational Governance and struc￿18 The Board of Trustees is responsible for setting strategic policy at)d direction. The Board delagales to sub-committees responsibility for ￿np￿men1at￿n of this policy. The Board provides strategic lead and mair)tains control of the organi%alion's re￿rces. whilst exercising prudent financial management. The Assurance s￿￿t￿mIttee and Finance and BLJsiness Development Sub- Committee meet regularty throughout Ihe year providing scrutiny and in-depth oversight functions. Page 6 of74 The Nominations and ReMU￿ationS Sub-committee meets at least annualty with responsibility for the CEO Salary negotialton and trustepjdirector ￿ruItMent. Our AGM mel successfulty in Novemberwith Members meeting in person. Additional Extraordin8ry meetings of Board and Members have been required in the year a$S￿lated with decisicrf) making a￿ul rebrandirrfJ. The TrusleelDirectors lems of off￿ are three years up lo a maxinum of nine ye8rs and ￿￿leCtIOn as Directors is required and established by polling al the Annual General Meeting. During the year, long seNed TrusteeslDireclots reb.red as they had come to the end of the full tenure term and twrs TrLFSteeslDir*ors were re-el￿te(1. Wo slabilEed numbers wrth the ethion of two new TrusleeslDirector8 in November 2023. Trustees are required to meet the rrt and proper person lesl to be Trustees and company Direetors are required, as with all senior staff. to declare and register conflicts of interest on an annual and ongoing basi8. All Truslees Sign our Trustee G)d8 of Conduct on appointment and undertake to do so annually. The Chief Executive is UKIMate￿ resFonsible for cyeralional management of the organi&2tton and is supported in so doing by a Leadership Team The structure eomprises a team of specialist funclion Dir8clors as follows.. Business Development and Innovabon Finance Operations anil Assurance Retail Fundraising and Corporate Sponsorship Setvice Delivery. Strategic Aims and PlaTr$ The Strategic Plan12018-20211 had been extended through the pandemic perth but in-year a new Strategic Plan was progressed and approved by the Board. The new five year Strategic Plan establishe5 our Mission and WisKJn and Values and plots our course to 2028. Page 7 of 74 Charlty Values The charity seeks lo emEed its values and revithvs them to consider appropriateness. In 2022. the following organisational Values were confirmed and ale embedded into the new live year slralegic plan= Adaptable Compassionale Enlerprising Exploring Honourablè Oulrageous Projressive Values are embedd￿1 from recruitment through on-boarding to exit. and are displayed in premises and shared in COTporale li(eralure. Key Performance Indicators The Charity applies a number of performan￿ indicators 8nd betKhmarks by which it measures its imp￿. In year, linked lo the new strategic planning activiiy. woth has been undertaken lo idenlily and clarrfy the Key performan￿ IndKalots most meaningful lo Regenerage. These will be inlroduced in phases as we improve our in-house mechani4ns for eapturiryJ. collating and reporting achi8vements. Infographics illustrating s(Kne of tyjr imp&ts and publ￿ benefts in 2023124 are illustrated w(thin this Report. Additionally. commissioners of services, including the NHS and grant and loan providers. each require measurement against a l11v￿s￿y of operational pèrfomiance measu￿$ 8ssocialed with commissioned services and funded activities. These are reported regularty lo the commissioning bodies. Retail trading is benchmarked against the Charity Retail Asswalion's nat￿nal be￿MarkS for very sm811 charities. Some ol Ihv&e performance NKIK*ors are refiecloJ in the expression of &hievemenls and aclN(ties in this Report. Bul we belive that our customers stories and Irfe improving ioumeys, as evidenced through our case studies and personal lest￿onIeS are the most imp￿tFul measure ofwhal we do and why we do it. All ol our case study subie¢ls gwe their consent to share their stories and experiences, bul we have additionally sought to protect itKlivklLJal and lamity identrties throu9h changin9 names and some minor d8lails. Pag8 8 of 74 Risk Management Regener￿e recognises that risk is unavohdable and Pl￿e$ hwJh imp)rtance on the need to manage risk to a level which is lolerabie. Risk appetile is revtew&l annualty by the 8oard examining risks identified fr(Hn the charity's activities_ A corporate risk register identtfies Ihe strategic and corporate risks of the organisation and policies and procedures apply to key systems arKI Pfocesses le.g. financHI operating procedures). Risk evaluat￿)n reFKJrts are made lo the Assuranee su￿0mmrtlee and to tho full Board through the year. The Executive team has undertaken to assure the Board in key Strateg￿ areas including: Financi81 viability Regulatory compliance Governance New bLTrsiness. Repuiation Retailing ServKe delNery Rlsk Appetite In view of the breadth of s8rwces and furTrctK)ns the thallty undertakes. f( will inowlably have a variable appelile for risk in drfferenl areas and serV￿es. The Board sets the risk appelf(e for th8 various strategic areas from a scale of None. through Minimal. Cautious. Open. Seek lo Signrficant. Auditors Champion Accountsnls LLP were appointed as the organisalion's independent auditors until March 2023. Following a compeif(ive auditor procurement exercise. the Memters comfirmed a decision to change auditors al th8 November Annual General Meeling. Xeinadin Audit Limited are now appointed as our auditors for a three year pefvjd lo 2026. Page 9 of 74 Actlvltles. Achievgmgnts and Future Plans Renaming and Rebranding When the 2023124 year began the chawity was awa￿ that its r7gMs lo trade using an historic Agè Concern brand name needed revisiting and was engaged in negotiations w'rth the brand name owner, Age UK. What followed has origins in a series of historK events that marf(ed out time and wh￿h have informed a new stage in our charitys evolulion. When. in 2009, the C8ntral Lancashire Ag8 Concem charity Board detemiined that it was not wlling to become a fomal partner in the emerging Age UK charty laiising from the merger ol Age Concem with Help the Aged) it simultaneously detemiine(I thal it desired to conlinue lo trade independently while using rfcs historic Age Concem brand name. A consequence of this was that Age UK required the eharTty lo enler into a brand I￿enCe agreement and sign a Memorandum of Understanding lo continue lo use the brand name because Age UK retained ownership ol the Age Concern brand. Over the years is beeame clear that a brand dilferenliatK•n challenge prevailed and. in 2017, the then Central Lancashire Age ConceTn Boaré detemiined lo undergo a branding review. Despite advice fr¢)m the retained markelino professionals the Board detemined to refresh the brand nmagery and slylisalion ty)ly and to retain use of the brand name Age COn￿rn. This srtualion endured for seven years. during which lim8 the charity conb'nu8d to expeller￿ brand confusion issues. This siluati¢Jn continued until 2020 when the or*Jinal 10 year brand I￿ance expired. We embarked upon fT&sh dialogue with nati￿al off￿e of Age UK lo explore the potenlHI for a new brand licence agreement. seeking variations lo lemis and cond￿￿)nS. including the operational territory within which the charity coukj trade using the Age cOr￿M brand name. Negotwtions with the brand owner s%ere protrxted. bul the agrè8m8nt wa8 beL4ledly signed in July 2023. By late summer 2023 circumstances in Ihe health and sctial Ca￿ commisioning environment were changi[￿. Coupled with the charitys desire lo develop its tharily retailin9 business actiwties. It was becoming lncfeasit￿lY clear Ihal the brand licence agreement had considerable potential lo stifle and inhibit business development opportunities and our ambili¢)ns for the organisation. A negalwe rèsponse to a IrtML￿ teskn.ng of a FQtential retail business develowent ilea confimièd concems that our business aspirations and objectives lo continue to support older people were subject lo lelhering control. Thus followed a period of research SUpport￿j by legal and m8t1(eting expertise resultirMJ in the Board and Members agreeing that rebranding arbj renamiThJ the Charity was a business necessi(y. The matter of renaming the company was considered at Extraordinary General Meetings in October and December with the formal Speaal Resoluth)n to rename the charity as Regenerage b8ing made on 20 Decemter 2023. subj8Ct lo minutes requirng further apptowal by the BoaTd of the brand slylisalion. The brand name change was18gally eslablk%hed with Companies House ￿ 27 February 2024 and has attained approval frc*n the Charity Commission. An extensive communi¢alK)ns strategy was devekjped to support rebranding roll out, ensuring that staff. volunteers. key stak8holdèrs. supporters and sUppl￿r5 were infoTm8J in a b'melyfashion. Infom)ing about the rebranLliThJ began on 13 February 2024 when all staff and volunteets were br￿led by the Chair and CEO. There followe(l a series of communications to the oUtS￿e world via social media, traditional news media (fv and prinll, our own V￿118. and th8 appl￿tiOn of brarmled merchandise. Feedback has ￿en oveNthelmingty cO￿tru￿1Ve and positive. Key takeaways of the launch campaKJn via ￿131 media Channels are that this was a success. significanlty raising impressions and Idl¢)wer engagement rates over the three week period. Results are compared lo the same timeframè prevK)us month. Folk)wers increased by 452 lup 13.7Vo}. All Page10 of74 Measurab￿ KPIS increased by at l&asl 7.￿ with the highest engagement metric being on Linkedln which increased by 18.700%. Our rebranding story was p￿ked up by nabonal charrty publication Third Saclor who18d wtth the headline'okief people's chaTrty changes name lo escape Age UK brand agreement.. And the sub-line 'Charily's chief says brand confusion has kjst us income., The eledronic version ol this ed(cion of Third Sector attained 59,600 unique visits and estimated 601 onlin8 views of our 8rtKIe. On 6 March 2024, CMI Society Medko newsdesk picked up the new5 undeinealh a headline'charity changes name lo reflect ongoing work in Ukraine., wth news ol our rebrand sub hè8dlined as'Age Concern Central Lancashire rebrands,. The focus i% on ihe business case, brand Confusion and changing thè way we do business_ We were also able to generate our press-related content he￿Ing to link the rebrand to our aclivrties. EXaMp￿S include CEO live interwews with Lancashire Life and Bolton Evening News. A double page artic￿ has been recenffjd by the 50 Plus magazne (Preston & Fy￿e edition No 70 April-mary 20241 with whom we have an establK%hed relationship and offer to contribute lo Ihe Bolton & Bury in Greater Manchester edIt￿n in June-July. Efforts to ensure trjngevrty of our new brand have been made by registering our new Regenerage brand marks wi(h the United Kingdom Inlelleclual Property Office IUKIPOI. Examples of our new trademarks were registered against 14 classes vriih the UK IPO. The trademarks were published for opposilion in the Trade Marf( Journal arvj. on 27 June 2024, all trademarks attained registration rtificalion under the TThge Marks Act 1994. The Citizen's Advlce Bureau - The CAB 'bve the name and the branding,. feel that the new name is more engaging 8nd is more suited lo todals older population.. NCVO - The national organisation that surf)Orts the voluntary sector. When infomied about our brand name thange the contact at NCVO commented that il 'was fresh, uplifting and really posiiwe., She underst¢)od immediately whal we were a4ning for as an older persons charity. Professor Malcom J Fisk Pho, MA, FCIH Professor of Agèing and the Lrfecourse School of Soclal Work, Care and Communlty University of Central Lancashlre- Congratulations on the rebrand. 'The name is refreshing and modeml The website is looking good loo,. Corporate Sponsor Erlc Wright Foundation-'Thanks for sharing the rebrandiNJ news. Exciting times for the charity and good luck wilh the joume¥. Westfl&ld Health (Corporate supporter)- 'Ntce rebrand O, Cllent Relationship Manager at Box Move (supplier to retail functlonl-'CcKfyI, mcxjem and fashKJnablel' Long seNlce Volunteor-'Over the lime I have been a volunteer. I have wtnessed the work, Ihe thought and eare that has been given into Ihis chariiy an(1 observed the appreciat￿ and praise of customers and the public in general.. Danielle Robinson- MD Love to Brand -'Love the new name., such a big move for the charity lo change name, a very bold move, but I think on8 that like you say. will future proof the ehartty for the years ahead,. Page 11 of 74 Impacts and Publlc Beneflts Facts and Figures Services 18,422 Interventions delivered to support people living healthier lives including those with dementialmemory concerns to enable them to live independently in their own homes 264 £356,026 Grant and contract funding received to support our services Dementia Community Links customers 89 236 Net Promoter Score achieved Footcare customers Page 12 of74 Volunteering 103 Number of volunteers Number of new volunteers 85 yrs 124,000 Age of oldest volunteer Total number of volunteer hourg £274,670 Monetary value of volunteer hours to the charity 18 years and 8 months Longest serving volunteer Page 13 of74 Marketing & Comms 1166 345,434 Total number of posts across all social media channels Total number of post reach users on all social media channels 419,729 Total number of impressions across all 50¢ial media channels 5000 Total number of new m3rketing collaterallbrochures etc produced 10 Total number of editorials in reputable publications not Previously featured in (including 'Nationals') Page 14 of 74 Retail/Corporate £130,480 182 Total received through Gift Aid Tonnes of product diverted from landfill 124 Corporate partners and supporters £59,630 Total grant funding securèd £60,169 In¢ome from monetary donations and fundraising activities £1,324,570 92 Net Promotor Score achieved Total retail sales Page 15of74 Empoworlng Older People to Live Well and Age Well Regenerage is a charrty commbtted to supportirvJ the people of Lanca5hire and further ar￿￿￿ lo live lrfe and age well. The charity meets its Charty ObJ"ect$ and demonstrates rts public benefit through ddivering a range of supportive services for ¢Jder people. and for adull ￿rerS of all ages. that are f￿e al the point of delivery, financ￿1 either from nation￿ and Iwal publ￿ sector sourc8s or our own income generating efftjrts. The eharty continues to be 8 speualisl provNJer of dementkg care in the communty and continues to specialise in dementia supporting servKes. This year w8 conlinu8d to provide specialist demenlTra services that support both customers and their carers through a funded contract with the Lancashire and South Cumbria Inlegraled Care Board IICBI supporting thoso wilh memory concerns and post dementia diagnosis. Preferred Provider slalus was maintained with the Lancashire County Council Adutt Social selv￿ (LCCI for'Daytime Support for Oldef Peopk and Peopk with Demenlia.. This year we evolved our daytime support semce arKI intrLxluced personal care al our Charnley Fold Enhanced Day Centre. To support this, a¢*JrtKJnal staff were rwJuiled lo specialise in personal care enabling the thity a$$￿tants io fccus on ther SP￿la11$M5. We enable healthy lifestyles through aclivrtEs and companK)nship via our own actwity cenlres. and outreach befriending support conlinues in small scale. via 8 c¢Jnmitted group of trusted volunteers. Our expertise in stxial prescribing has been id8n11f￿d and sought out to support delivery of an extended mental health support seNi¢e fixused on unP￿kIng a bed-blocking erisis. Initially a pilot. the Positive Ageing Mental Heallh Trail BLazer initiakn've, now run by Lancashire County Council, has continued and our social preser￿lIng expertise continues to be recc#Jnised as ￿la1 prescr*ing partner. A kjng standing priority. home-base(l Nail Cviting SeTri¢es SubSid￿@d by the NHS has continued for another year financed via the ICB and we are in tslks with the ICB and Lancashire sO￿h Cumbria Care Foundation Trust about potenlkgl for ong(Mng service deltvery, ide811y wth a k)nger lemi contracted petiod. At the lime of report Writing the con1T￿t for 202415 has been authorised. We have again prowded a Wam Hub ser¥Ke &ross Iwo centres. supported by Lancashire County Council. as support in the coldest months during the eosl of li￿n9 energy pite-hike cris¢s. The impactlul benefits oulcomes crf our s8rvKes and initiaihres that we deliver for, and wiih. older people and their immediate families and carers, are report￿ in greater detail wrth case studies and testimonials in the following pa9es of this ReporL Actlvlty Day Centres- Lostock H￿1 Adivity Centre In 2016, it was eslimaled about 35.OIX) chronically bnely okler adults aged 65 and over lived in Lancashire and it is expected Ihal this number has since grown. Over one ￿ 20 of all people aged 65+ in Lancashire are either bnety an￿Or dealing with dementk4. The Lostock Hall Adivty Centre i8 a place whwe support and infomiation and the opportunity for social gathering is provided in a convivial abnosphete. Attendees Gan simpty undertake the aclivf(ies available. gaining mental slimulation and physical exercise in a ￿CIal enviionmenl and can move on to establish companionship and deeper ftiendships if the mc*)d lakes. This year. Lostock Hall Aclivrty Centre continued lo offer a var*ty of heamh and wellbeing clubs and activrties. enabling belriending in a safe and pleasant environment. Efforts in year to increase patronage are showing resu￿5. and 8ach month around 750 people are in attendance. Regular w*kly actiwty sessions in the year int1￿Je yr*Ja, pilales. art groups, line dancing and Carpet bowls. Throughout the year we also hosted a Seri￿ of seasonally themed special aclivilies, including craft WQfkshops, al limes like Christmas. Easter and Halkmeen. and we celebrated the Coronation of King Charles111. PJJe 16 0174 We explored new ways to m*1 the needs and aspiral*)ns of okler people and promde opportunities lo try new things. Service Users are reguL2rly consulted and pdled on that activities they would like lo experience. The range of actiwties at Lost(Kk Hall Acltvtiy Centre continues lo evolve to kèep up with changing social prefer8n¢es and lo broaden appeal lo wider diversity of people. This year. we have played to our Outrageous Value through Virtual Realrty pLgy sessions, Bollywood Danc1r￿, a Tai Chi, burlesque, and musical theatre, whiL8t retsining the old favourles tsf traditional chair-based èX8reises. We evolve and build on support for older peop￿ through the chatty shed initiative. This year the attendees, volunteer ￿d, undertook some seasonal crafting workshop Se$s￿nS. making seasonal themed doorstops. and engaged in gardening relaled actNtiEs. buiklirvJ garden fvmilure and installing a greenhouse. We invested. wth the assistan￿ of a neighiK)urhood grant from South Ribble Council and addilh)nal supported by sponsorship from the Eric Wright Foundation and Wesffield Health. and continued lo invest in the upkeep of the centre premises. Addithjnal to the new durabl& and danceable fknor surface and insulated consetvalory room rrx)f we have also installed new LED lighting and blinds for the main hall. and have undertaken the first ph8se of the garden tnakeover with new paving and fence panels. Wtth the swnsorship of Eric WfKdhl wé are able to connect our cu51omers with their bcal communities. A thanks this year lo Bamber BrKlge pub, The Poachers. who hosted the Christmas meal and bingo s8ssion attended by 30 cusl(¥nets and carers. An illustration ol the nature of the activiles that oan be experEnced and the manner in which companionships can be forged, arvj the sponsors and collaborative partnership support attained al th6 cenlre is provided beknw. Wirtual Reality sw$ions- induding Switch sports Chalty Shed Group- darts, %thwotk arKI gardenirvJ prciects and activities Colour Your Life- Six week course Art Group lacililaled by Lancashire Adult College Summer Gardening Club- sowed and grew fresh pr(*uce ané sold to semce users Cognitive Stimulation Group- led by our own Dementia C¢)mmunty Links team Indoor Bowllng - a new season begins Art Group Collaboration- Christmas themed mural for deCOrat￿n at the Actiwty Centre Chrl$tmas Art Work5hops- Baubles and reirKleers facilitated by Lancashire Adult College Christmas celebration event- buffet luncheon. entertainment fr￿ a professional singer. beal primary ￿h0o1 chI￿ren ancl our choii Chrlstmas drop in - between Christmas and New Year for chat and a cuppa. games and actNilies Art Group ¢ollaboralSon- Easter themed mural Easter Afternoon Tea Dance- with tradit￿nal afternoon tea. DJ music and dancing, close up magic. a visit from the Easler Bunny and Easter Eggs lo take home. Our facility is also available for hire by k)cal groLJPS, organisalions and f8milies helping to ensure we are communily-anchored. Examples include a dance schcx>l prO￿ing ballet sessions foi children and adults. and wotship and prayer meetings. Page17of74 Case Study: Bernice- Needing r8spii6 and some TLC Berni￿ was lonely after returning to the area after many yeaTS. Her husband is awaiting surgery and in pain, and suffers from depression when he is not talkabve. Bemice who is his sole care giver needed her own ts.me to upltft her spirits and enab￿ I￿r to make new friends. Introduced to Regenerage's activity centre by her GP 8emKe finds Ihat doing interesting aetNities and exe￿1$1ng gives her the mental strength lo cope and care b&k at home. She has made l(*s of friénds and boks forvmrd lo comiThJ each week. Tèstlmonlal: 'Thank you to everyone at the centre for beiNJ so welc(yming and friendly. I know if I had a problem or n88ded cheering up there would ￿ someone lo help. Frcth the girls in the office, the volunteers and the people who eome lo the line dancing, everyone is S￿la1 and have realty help￿j me cope with caring for my husband. l a￿ayS leave a smile on my face,. Case Study- Danclng back to good heaiih Sherry was 8 dancer 20 years ago but due lo mental health Bsues she stopped being able lo attend classes and became reclusive. She then started wrth phys￿& hèalth issues and required a scooter lo help wth her mobility. Carer to a retired husband. sh8 had days feeling lonely and depres5e(l YA7en she struggled lo gel out of bed. Sherry needed lo gel out of the house bul was afraid of going OLJt scxn￿ere new on her own. She knew she needed somewhere that would be understsnding of her poor mobility and fears.. somewhere wam) and welcoming. She had trEd clubs close lo home bul felt they were nol accommodating an(J m8de her feel worse at¥Jrt ￿[Sell. Finding out 8boul the LoSt[￿k Hall Ad'vity Centre from ¢JJi Facebook postings she bc)oked in to a line dancing class and hasn't IrK)ked back. Thursday is n¢M her day. Dancing, al her gwn paGe. has dramalKally improved mobility and sho rarely needs to Lbse her mobility scooter now. Testimonlal: 'Everyone is so friendly and Ihere is no push to dance or get (( correct as it is just fun. Most pla￿8 are 109 fomial and not welcoming hw8, even if you want to just watch and have a coffee then that's fine. 11 is definitely worth the travel lo get here.. Communlty Gateway Project Community Gateway. a social housiNJ provider. approxhed Regenèrage to request support as many of their over 55 She￿ered facilrfLy residents lacked access to fu￿111ng engagement through social activities, wilh consequent adverse imp8Ct on wellbeing and qualily of life. Community G*eway provided free use of their on ￿18 COn￿Un￿Y ￿nIte f￿litIeS Mth supp)rt from Scheme Managers. We funded len places across our ￿ ￿tIvIty day cenlres fLY a fNe month period. as well as group activities in housing asS(￿lat￿)n commun-ty centres. Outputs and outcomes incl(Kle" Dementia Café established Enhanced social interactK)ns Improved wellbeing Community and local business engagement- spOnso￿h1pS fLY refreshments Volunteer engagement. Positive Ageing and Mentsl Health Well￿¥ng Trallblazer Age Concern Ceniral Lancashire was fjrsl Klentilied by the Lancashiie Inl8graled Care Board as the VCSFE Sector provider partner to deliver the Swal Prescribing element in an innovative pilot initiative beginning in 2022123. Page 18of74 Initially fo¢ussed in three areas of Lancashire. the pilol was initially funded for 12 mor¢ths to March 2023, then 8xietKled to September 2023. In 202314 after the ICB wlhdrew, the initiative was taken up by Ihe County C¢xJncil and we are relained as the S￿181 Prescriber Partner. The Initiative is operating only in the Preston area availabk to Preston residents. A collaborative publte. private and voluntary sector partnetship. the Traiblaz8r has the objeclNe of delivering a personalised new model of care for older ajults wrth a mental health need (including demenlial in ord8r lo address the ehallenges fa￿ng the health and swal care system and provrd8 positive OLrtcomes for the individual and th&r famity. More sp8cifically, the pro'ect targets older aduW$, over 60. with mental heamh need. including those with a dementta diagnosi5 who are Med￿llY fil for hospital discharge bul who are retained in inpatients beds. including those placed out of botough and need to be repalrialed_ Objeclives are to improve pthnl by reducin9 the length of stays in hospilal and providing personalised wrap around disGh8rge support into appropriate settings.. reducing heatth cale costs by reducing number of and patient time in Out-of-a￿a speckqlist proyisK)n. Built around a six V*Eek model of enhanced dally. Mull￿diSciplIn3ry team c8re, this brings togèther all professionals involved in the person's eare from across health, menlal heatth and social care lo facilitate holistic, collaboral¥ve on-going assessment and support p18nning for discharge.11 is designed lo ensure that the person can retum lo an appropriate bnger4erm placement thal is most appropriate lo their needs. Assessments completed in a community environment enab￿$ undwstsnding of the person's needs and level of care in a less restr￿1Ve setting. lo ensure k)nger temi plans are in pla￿ lo best support the pers(￿ and their family arKVor carers. Our role in the social prescribing element of the service is imw)rtanl in enabling re-setllemenl to fom)er home and I￿al community and into new homes and new communities of interest. connec1v￿Y with the other services provided through the charity enab￿$ a comprehensive approach lo ongoing support outside of the NHS frameV￿rk which improves potential lor sustainable reablemenl. Key outputs and outcomes of the Trailblazer initiative. in which the charty has played ils part for older pecyle aged be￿en 60 and 81 years. are". 38 people transitioned through the Trailblazer befv￿n April 2023 and end Mareh 2024. Person-cenlred benelicial outcomes Incl￿e." nnproved mood. conf￿enCe. independence. and self-care. People engaging with staff. residents and a¢liwlies, wnproved fwd and intake. Reduced length of stay in hospital per person 23 days. Overall bed cost savings ￿mpared lo ii-patienl costs= £649,143. Percentage rc%Ju¢lion in residential re&Jmissions- 14.8QA. Percentage that would have r￿ained in a weekly inpatient bed: 42.6%. Overall reduction in care Pack￿S.. £90.263. On average, people discharged four weeks earlier from in-patient unil generating an efft￿ncy of 2123 beé days lal a value of £*9k lo the system). Nine people successfully repatri*ed fr(Kll Out-of-area p*ements {8ver8ge cost £4.200 per week). Prevented 17 hospi(al admissK)ns from c(*mmLFnity sellings. Despite the infciative bein9 shorttisted for a naltonal Local Government chronic￿ Award the k)nger term PTospects for this initiative are. 0￿e again. uncerta¥i. At time of report writing the initiative has been funded to the end of August 2024. Page19of74 Trallblazgr Casg Study- Goorgg 84 year old George was struggling to ccpe and was experiencing mento1 healih issues worseneLI by the death of his biother. An accomplished musician. George love(S to play th8 p￿n0 and he was an avid reader and DIYer but he had forgone his hobbies cwing lo increasingly pcL)r eyesight, unsteadiness and his ILAV mood. Admilled lo a specialist mentsl health NHS hospit81 that cares f￿ adults wtKJ cwnot safely be cared for al h(￿e he h&J been hospitalised for fwe months. This was exerting pressures on that facility and. as a slep toward rehabilitakn"on, George was transferred into the Trailblazer. Mulli disciplinary support including from an Occupat￿nal Therapist and Regenerage's Social Prescribei resulted in George leaving the Trailblazer after a few weeks and being re-homed in sheltered accornmodalion. An accompanEd trip to an ￿t￿lan iesulted in new prescryl lenses and Georg8 is once again enjoying playing the piarn) 8nd. en81￿8￿ by a new w81king 8id, is up and about pottering with DIY tasks. Trallblazor Casa Study- Anna In her late 60s Anna experienced w mental heamh including (lepressw)n. A friendly personalty she had lost interest in stxialising and was stressing that no wou talk wilh her exposirrfJ her feelings of knw self esleem. Following referral from the c£Ynmunrty. Anna came into the Tmlblazer as an akernative lo being admitted to a mental hea￿h hospi(al ward. stsying forlkno months. Inlervenlions with the Social Prescriber drew out some of Anna's inlerests and Iéentrf￿d a creative personality. Opportunity to join in Crafting activit￿$ and meet new ￿Ople at Regenerage's Vvilhy Trees Activity Day Centre expkKed and, after a taster day and a little additional encouragement, Anna enr￿￿. Meeting new people in the Trailblazer and al the éay centre, some of Wh(￿ share similar health challenges, has provided Anr7a wlh ￿er￿Wed confidence and sense of self worth. She now feels a reason lo get up in the mming and take prKle in her appearance. She has returnèd home and 18 Out arbd about 80cialisin9 with newfriends mel thiough her Trdilbl8zer and Wthy Trees experience. On8-to￿ne Befriending SeNice In-year. 16 especially frail elderty mén and V1￿men have been Supported through one-ltrone befriending by Regenerage Befriendeivdunleers. They undertake wFperson hQ￿e visiis and telephone contact. This represents a small reducthjn in numbers owing to the deaths of some long standing serV￿e recipEnls. The skills and commitment of our Befrie￿IerS prowde sKJnfficanl aded value to the adult social care system. as our case study illustrates. Despite this. befriending services are not invested in by thè stalulory funders. Previous choices made by the Board to sustain a befriending Ser￿e using charitable reseTves have proven to be unsustsinable. The Ongoi￿ ChaI￿nge$ of attractiNJ external funding SUPPOrt has led lo the adopth)n of a slalus quo strategy, wherein current serwce users wll r￿1ve assislarKe from volunteers. Until this position improves our abilfty to extend this necessary service is limited. Some of our beneficiaries have been SUp￿rted for many years. For some of those who are housebound, our befr*nders are the only human conl* they have on a frequent basis. Regeneragè's befrienders have this year CO1kntNe￿ contributed 910 befr￿dIng hours to our free seivice. These hours are m*ing a positive impa¢t on the lives of IIK)se in mpsl need of c(*npanionship. Page 20 of 74 Our case study highl*3hts the critical ro18 of befriending and effectNe 8LKial care support in Iransforrnin9 the lives of vulnerable indiwduals. This story underscores the importance of addressing both physical needs and wmotKJnal well-being in elderty care. Befriendets and advocates play a crucial role in ensuring the well-beirvJ of vulnerable indNhluals and savings and better value for money for the NHS arKI statutory social care provision. For Ih¢)se older people who are abje lo get out and atx)ul, th8 LoslrKk Hall Activity Canlrè is a focal point for our social and physical aclivily servtis and supp￿. People referred into the Dementla Community Links serV￿e and exiting the Mental Health Trailblazer service may be introduced to Lost(￿k Hall Activity Cènlrè il they are k)nely and isolated if Ihis appeals and is aecessible to Ihern. Case Study: Befriendlng Mavls and Heather Mavis. a spirited 99-year-old. lived Independent￿ until a hip fracture 18 months ago SNJnrf￿an1IY impacted her mobility and oveiall well-being. With no faM￿Y Dr f￿ndS to rely on, Mavis faced numerous chaI￿nge$ as she adapted lo life with limiled mobility. Regenerage's Befriender. Heather. has been a special support. Following the fro¢lure Mavis be￿me unable lo vtalk and S￿nt most of her tNne in her living room chair. The I￿81 authority arranged for a care company to assist her. bul their support prgved inadequate. Key issues included.. Lack of Mobilty Support- Failuie lo provide eflective assistarbce to help Mavis walk again. Broken Appliances.. Care workers left her v￿Out the means to ccx)k a meal when they brok8 her cooker and failed to report it. Unyafe Living ConditK)ns'. Gas b(y"kr and liwrMJ rocm fire were condemned. Hygiene Neglect.. ca￿ workers failed to maintain decent hygiene standards. Mavis wore dirty clothes for éays. and her slippers sbjck lo her feet due lo Lack ofwashing. Throughout these hardships, Heather, a ￿ed￿ated Regenefftge befriender. visited Mavis week becoming her I￿elIne by prowding wnpanKsnship. encouragemenl. emotK)nal support and a route for properfy escalating concems. Mavis's s(tualion deleri¢xaled furlher during a cokj winter nbJht when she attempted to gel out of her ¢hair, fell, and hit her head on the firepl￿. She remained on the flwr all night until her cleaner, who used lo work for Regener￿e. discovered her in the mming and called an arnbulance. Mavis was admitted lo hospitsl and then MOV￿ lo a resptie facilty. The adult $C￿la1 care team worked diligently to persuade her that moving to a care home would be benef￿la1. Despite her initial reluctance. and wth support from Be[r￿nder H8ath8r, Mavis eventually agreed. Posltlve Outcomes Mavis's safely improved signfficantly 8fter mowng to the caTe home. Bef[￿nder Hpalher conlinued her weekly companionship visits. helping Mavis to ease more confidently into her new home. providing eonlinuty and a familiar in her new environmenl. Mavis recently celebrated her 99th birthday. Heather and her c18aner visited the care home to celebrate with her. b(in9ing a birthday cake and joy lo Mavis's special day. T￿tIMOnIal 'My Befrienders afe like a lifeline to me. I have a faCe40-f￿ call wh￿h I find the best and get most value out of, bul l also like my phone calls w.rth rny other befriender. I love hearing all about what they have been doing and what's coming up_ I find il so important to me lo have the calls and visits. 11 makes a real differewe ID my days. It keeps me g￿ng and really helps me a lot,. Page 21 of 74 In the words of a Regenerage Befriending Volunteer- Heather about Mavis Becoming a volunte8r is something I had thought about do*)g lor some time. I wanled to do s(#melhing positive and lo feel good about. I feel very strongly that no one should feel londy or alone in the world. so beftiending became a clear and natural ffit for rne. I have a greal relationship wlh Maws. who has just tur￿1 99. based on mutual respect for each other. Our weekly c(ynversalk)ns are based around Mavis. early lrfe and she a￿VayS has a fascinating story lo tell. I feel it is an absolule honour and prhvilege lo be ab￿ to sil with Mavis and listen to her lrfe stories. We always di8eUSS the weather and S¢)metimès eurrenl affairs or sporL Mavis enjoys watching rugby and snooker so I m*e sure that I keep up to date wrth any lournafflenls lo aid our conversations. Mavis has recently mov8d into a care home and I have conlinu8d our weekly visits. MaMs can sometimes get frustrated as she has no famity members lo support her and wouky ask me lo do things for her outside of the befriending role. I remind Mavis of the boundaries of my befriending role and advise her lo ask the care home for help wlh any issues she has. I feel that my visits have a positive impact on Mavts, mental hea￿h. as she know's that she on rely on me when I say I will vi8il and I will a￿WaYS listen lo her conc8rns. Mavis has staled that she feels miye isolated now she in a care home and that l am her lrfe line to the outskye world. I hav8 d8finit8ly learnt how lo be more pat18nl, T8silienl and th8 unportance of just b8ing ab18 to listen and the irnpact that this can have. This gives me great sabsfac1￿n t￿ I can make a differen￿ lo Mavis and I woukj not hesitate lo enwurage others lo b￿Qme a volunteer. P4e 22 of74 Dementla Support Sèrvicès We continue lo provid8 a rang@ of Se￿￿ responding to the indNKlual needs and wants of people who are living with memory concerns and forrnal demenlw diagnoses. and their carers, families and frt8nés who support them Our seThices supporting pec()￿ with memory concerns and dementia are aimed al enabling peopk lo keep living in their homes a￿1 CL¥nmUnf(￿S for as long as possible. In year. we delwered 8.103 Intervent￿n8 for. people Imng wrth dementia and memory concerns. A funding pot is available, SFY)nsored through the NHS. through bthich we are ab￿ lo encourage and enable eommunily-based dementia supportive aclivrtes an(1 events. As the accountable body for the CLOG fund resour￿. in colla￿allOn with Age UK Lancashire and the Atsheimers Society, we have in-year enabled som8 Worthy uymmunty base(l initkAitves. We a(Jdilionally seek to educate abc¥Jt the impl￿ationS and impacts of living with dementia and ¢Jo so through all seryices a training pro9ramme targeted at businesse5 and otganisalK)ns. All of our demenlrd care fo¢ussed services experie￿d a érop off in attendees during the pandemic. and this has taken lime to rebuild. We have worked hard lo reconnect wrth referral neiworks Ihal were affected during the pandemK. Efforts have especialty been I￿uSSed on LCC Adult ￿131 Workers with some success. At ihe end of 202W24 we are r￿Ning Servi￿ users b￿k at pre- pandemic levels. The charf(y has, for some years. I￿e￿¥￿j students from the UnNersity of Cenlrdl Lancashire on placements. Last year we worked on this relatKJnship. enabled by one of our Trustees. and in-year we have hosted placements for Sccial Wcmk, Phamiw and 0¢￿PaI#)nal Therapy st￿entS Dementia Community Links Our Dementia Communiiy Links (DCL) semce, in its 18th year, is provided for aults with a diagnosis of Demenba, including people under 65 with a diagnos￿ of Dementia and Ihose with memory eoncerns wrthoul a formal (JK?gnosB and who INe in the Preston and South Ribble are8S. Thi5 is an NHS contracted servic&, free al the wint of ￿$$. The coré PLJrpose of the Dementia Communty Links Servi￿ is to l¢xus on enablernenl for the individual swice user. the reduction of social i501atior) and the maintenance of skills. whilst maintaining independent living and promoting qLJalily of life wherever possible. The serwce is primarily safeguarded lor those wth c￿mOrbId11Y of physKal heatth need and frailty commonly associated wfth ageing. The service aims to larg81 those in a perKKI of transition followng an initial diagnosis, where the focus is on the maintenance or redevelopment of skills. Support to an indivKJual is subject to a maximum len9lh of no longer than six months. In meeting its core purEK)se. the Demenlki Communty Links se￿￿e provides services that not only meet the needs of ils iMMed￿e customers. but provides additional value and utility lo the local health care economy to which (( serves. Addilionalty, we provide inlomation and support to indNhluals on a range of issues and signposl lo other serwces or agencies as required. We integrate wrth our other dementia support services, especially day care. when the conditK)n piogresses and carers require respite support. Enablernenl for the individual service user and leduct￿n of social rsolation. the Maintenan￿ of skills and support and appreciation of the role of carers is achEved through a variety of inlervenlions including= Practical support to maintain or re-develop daily living skills Support in undertaking social pursuits The maintenance ol c(*nmunrfcy p￿ence Involvement in educational or creative actMtie5 Signposting and informabon on ￿nplementary se￿￿e9 Supporting individuals to a¢￿S Regenerage day $uppc*t semces Page 23 of 74 Support lo carers through advice and guKJanee, as well as by prowding respite through the above activities Invo￿ement in devek)pments such as demenlia cafes. In year, all DCL team slaff have been trained in Cogni(ive Stimulation Therapy (CST) for group work and have rolled out IndivKJual C(yJnilive Slimulab'on Therapy {ICSTI on one-lo-one visits. The team have provided extensive person-centered, wrap-around care through signposting customers toward 25 other organisations and services including.. Dementia Communty Connectk)n lft)mially Dementia AdDn Allian￿) via monthly meetings and a promotion evenl at South Ribble CN￿ Centre Alzheimers Society- café lalk and activi(y se$s￿n Preston Dementia Community Hub Young Onset Dementia Group Gateway- dementia friendly coff* moming Giimsargh Older Peop￿ and Dwnenlia Wellbeing communrty event., And built new and reinforced links. building out frc¥n the pandemK k)ckdown achieved with.. South Ribble Link WorkersEocial Pr￿￿rIberS GP Practice based So¢k31 Prescr*Jers LCC Fraitty Team Community Development off￿r Central Village Rapid InleNention Team. Seivice users experiencing the CST group sessions variously describe the benefits they derive in the following terms". Very èl enjoyable Lots of fun Helped me remember good things I had forgotton Enjoyed the games Open conversation Confidentiality This year we have been proactivety engaging with the ICB and other dementia service providers to review and revise demenl¢a services conlracling. This is ir) order lo align with the new ICB place kjcalions and lo enable a con51Stenl dementia care pathway aCfOSS the whole of the County and South Cumbria. Al the end of the year we were inlomed that we would continue lo be a provider and Ihal we will be contracted to deliver another full year of serw¢e based on the historK ¢onlra¢ling model. Beyond March 2025 the terri(ory and contracting m(thl will Change. Page 24 of 74 Case study.. Colln and his Wife Colin has re￿ntlY been diagnosed Alzheimers. Both Colin and his wife have been struggling lo Come to terms wrth the diagnosis and b%tre referr&J to the DCL leam via the memory assessment servi￿ f(K support. After wsiling Colin and his wrfe. a referral was made for them to Lar￿ashI￿e Carers for assistance with allowances. Colin S¢)on began attending var￿)￿S gr(yJps. including table tennis and the chally shed. Colin is now active nearly every day, enjoying the thally shed men's group, table lennis. and joining in the chair-based exercise with his wife. His wf8 feels more confident about leaving Colin at groups lo have lime for herseff. Cdin is becoming more s￿181 and enjoys all the aclimlies. Testimonlal '1 would like to thank you for all you have done for Colin and myself and also for m*ing us feel welcome and invo￿ed. Thank you so m￿h., Case Study- Judy's journey Judy has a dementia diagnosis and she and her famity feel il is importanl to keep up with actimlies and stay busy. Judy just lacked the confvjertt lo walk into som*there new wrth new people. Following visils by our member of staff. her confiderKe began to grow and Judy was keen to get oul to an activity in the bcal area. A local gioup was selected. Al the first visrt Ju(Jy needed some reassuran￿ bul by the third visit wrth the linkworker sitb'ng al a distan￿, Judy interacted Independently wrth other group members. On the final accompan*d visit Judy arranged her own trans￿ and met her linkwork￿ al the venue then independenlty arranged her own transport home. Testlmonlal 'Bern￿e gave me the confidence to walk into somewhere and talk to new peop￿, and she also found out that going forward I could volunleef il I want lo which is sc¥nething I wa5 also looking for. l very grateful for the suprKJrL' Case Study - Pat Pal was ref8rred to DCL by the District Nurses. She lives akjne with her dcg who is her best friend and was very lonely and has little famity around to supwt her. Pal nursed her husband for many years ancl has been alone sinee. She is struggling to get out socially due lo not knowing what is around for her. Our Dementia Link wjrker got ljts of infomiation for groups n Pal's local area. She tr￿d 'Skyla￿s, which Pat enjoys going to as she used to sing with her sister and bingo bul il wasn't for her. She eventually atte￿ed the Coffee Morning at the Loslock Hall Friendship Club. Pal now attends the Fr¥Jay morning Coffee Morning at Lostock Hall every week independently and is really enjowng comirKJ and maing frierKIs Wrth members of the group. She is aLso18king p8rt in Cognitiv8 Stimulation Therapy Sessions. Testlmonlal '1 can't thank you enough for all the help and supwt you have given me.. Page 25 of 74 Adult Dementia Day Care servkes A Lancashire County Coun¢iS Preferred Prowder of dementia day services, Regenerage operates two a¢tNity day cenlres 8t Wilhy Trees. Fulwood in Preston and Chamley Fold, Bamber Bridoe in South Ribble. Elderly adults needing and Svdnling life en￿hIng activities and companionship can attend the Charnley Fokl and Withy Trees Aelivity Day Centres. wrthy Trees is set up for thos8 in th8 earty stages of memory concerns and d8mentia. and Charnley Fold is for those presenting with more advanced conditions as well as mainstream. Both centres provKle a range of ¢LJStomer-cenlric pleasurable a¢tWIt￿ and support from attr*tive and safe settings, that enalAe our customers to maintain a hune-based lifes￿e. For carers and families. accessing our activity day eare provtdes wekomed and often essential respite. enabling continuation in ernploymenl, Opp￿tunitiY io maintain social connections and make new ones, and lo just get on ￿￿h dailry life. Cuslrymers arrN8 via two pri￿1paI rcArt8s, referred via Swal Servw or as private custom8rs. CLssl¢)mer relum to day support services post-pandemie remains stow. Reasons are not entirely clear bul could include increasing home working flexibilty. erthling working carers to feel they can keep an eye on their relatives in the family home. and cost of living concerns where the pri￿ of care is being weighed up against other requirements. Our concerns are thatthis may not be the ￿$1 interests of the diagnosed indmduals who could be rnissing out on essential Spe￿all5t supporL education aThJ companionship and that il could lead in the longer run to customers and earers presenting in a ￿ightened $L￿e of erisis. These concerns have financial implications for the charity and through the year we have sought undètstanding and sdulions to en¢ourage pa￿"t4)atIOn and to inprove the financial standing. InitiatNes incude.. Delivering new personal care al our Charnley Fokj centre_ Enabling mainstream customers. attendance at Chamley Fdd. WorkiThJ closdy with swial W￿kerS and families lo identfy resource510 support funded travel for those struggling lo reach the cenlres. Developing our stl￿ent placement offer wth UCLan. Ensuring Ihal there are always interesting and stimulaliThJ actM"lÈs lo engage our customers, living up to our Activity Day Cenlre proposition. including inlergenerational and professional singer visits, personalise(I birthday celebraliorhs, heritsge vehicle show and tell, seasonal luncheons and creative art projects. Developing our leaming exp￿￿nce with Charity, Creativity Wcrfks. Tostimonial - Rachel Imms IRCOT. HCPC. MSC, FHEA) Senior Lecturer in Occupational Therapy. Placement Le￿1 UCLan 'Reg&nerage have hosted UCLan occupatK)nal therapy student placements for two consecutive years. These placements hav8 9IV8n hishly Valuab￿ experiences lo our Student leamers as they develop their knowledge and skills. on their way to Ixc(ming aulonomous practitioners. The learners have seen a lange of condrtions, w(xkeil a varely of experienced stsff and been able to sharo their ideas and innovations. We hope that these placements may continue, and that they remain mutually valuable to all involved.. We have for a number of years allied Mlh Ictal h￿She[ education institution Ihe University of Central Lancashire- prowding them wth opportunrty for real work experien￿ in a dementia day care selling. In-year. we provided opportunities for students specialisiThJ In Phamixy, Social Work an occup￿"0￿31 Therapy to undertake plac￿entS in our day care centres. There are mutual benefrts for all invofved. For the students f( 15 about obtaining har￿s-on. reaktime experience of Page 26 of 74 worf(ing with real people. both ohjer ￿$tOMerS and their families, gaining pfaciical insights inlo living with wJed, frailty and dementia conditions and buikling on communication skills. For our customers il IS an opportunty to intera¢l wrth enlhuskoslK younger people. genuinely inleresled in leainillg from them, enabling inter*eneral￿n81 appreoatN)n. For Regenerage we learn about new progressive thinking in academ￿ cale and sock91 educatK)n. helwng us lo provide ongoirMJ innovative quality support. We aim lo continue this ￿ulU811Y beneficral relatpjnship. For those customers ar￿ their families who do find their way to Charn￿Y Fold aThJ Wrthy Trees. there is much to be confident in and emted ab¢￿rt. In their own words.. To Ckrt .fr oipoth"4 trfv￿ÈLrt ir dL rtL Page 27 of74 li) . 4 Case Study- Marg who attends the Withy Trees Activity Day Centre Following an Alzheimerfs t1iagnosis Marg often fell inlo a negats.ve thought spiral and had dfficulty sleeping al ni9hl. She started one day a week al Wrthy Tr￿5 Activity Day cent￿ where the team concentrate on keeping Marg in a positive mood, f{￿using on a varEly of activrties that she loves like singing and dancing while encouraging new things. Her daughter informs that after a day at Withy Trees he¥ mum sleeps a lot beller which gives her peace of mind. After seeing the improvement the Centre has made. Marg's daughter encouraged three day weekly attendance. Testimonial.. Marg says 'Before coming to Withy Trees ActNily Day Centre I spent time alone. My daughter does help me with day to day things, but il gNes her a break too. I now have something to look forward to. I love doin9 the aclivrties.. il helps my brain to work better. I have met new friends. Withy Trees is like one bu family.. Page 28 of 74 Carers Regenerage recognises that carers a￿ essential to the sc¢ral care system infrastructure and they need support lo do essential work that publ￿ s8Mces cannot deliver. Enabling carers lo obtain support and infoirllalion Is a small way in which RegenerwJe can tai9et the ￿Sou[￿S that are available lo the point of need. Our seNees, espeially our ￿t￿ltY day centre sewwces. are crib'cal in enabling car8rs lo carry on and manage the mU￿1ple challenges that living with a person wilh okg age trairties and memory concerns can bring. Additionally, w8 hold an open access monthty carers group fcKussed on supporting carers of older family and friends wtth memory cowems. Support is provided in the fom of safe Spa￿ in which to share issues of Co￿eM and seek infomiatH)n from a knovledgeable and empathet￿ support neknrk. We add value by enabling &cess lo spectalisl ￿vIce, arKI guidanGe and guest speakers including from the Lancashire Fire and Rescue Service, trther Charl￿e$ such as rt-compess and Social Preseribers attached to GP surgeries. Page 29 of 74 Testimonial for Lydia- Chamley Ford Activity Day Céntre. Barnber Bridge. By her Daughters and earers Our mum, Lydia. has thrived since she started attending the day centre al Charnley Fold. She is liwng with advanced Akheimerfs yet is still physically capable and very active- in fact she [2￿1Y sils still. Our dad was her carer, bul he bEwe rK)orly 8nd ￿ now unable lo look after her in the way that he once was able to, so the day ¢enlre has become a lifeline for both mum and dad. We am know that mum being well tooked-after. is eating a hot. de1￿lOUS lunch and- more importanUy- rs being mentally and phyEically slimulate(S. This allows our dad the lime he needs during the weekdays to rest., and alb)ws us to allend our jobs as teachers and Spe[￿ qualty time with our young families too, wrthoul wor￿n9 about mum's weware day-to-day. Wrthout this centre. mum %￿lUId most likdy have had to go into resid8ntral care. It has gwen us all respite during the day and bought us some ￿0[e precious livne with mum, as she has been able to stay in her own home for the rest of the line. Thi% i8 important as mum Can still freely move around al home, spend time in the 9arden and see her famity and grandchildren on a daity basis. Alzheinerfs has affected mum eady in her lrfe. She had not ken retired for very when sh8 began showing siqns of dementia. She has a￿ayS been f1ercety indepenllenl" so kind 8nd c3ring". a￿ayS the most wond8rful hostess,. an inspirdlK)nal businesswoman" superbly-organised" very houseproud, a former te¥h8r and ¢ommunily volunl88r. Mum deserves lo ￿ tre8ted 8s she ￿￿Ul￿ have atways treated others throughout her lrfe.. a5 an individual, with complete [eSp￿t, dignity. and a sense of fun. She is allowed the freedom to express herself, whilst we know that she is given opportuntties for her memory, coynitive an physical abilrties lo be slimulaled. in a program that is speeially designed for her. The staff at Charnley FO￿ Activity Day Centre bxA( for. arKI see. the Mrrfnan that is insKle our mum and bring out the best in hei. Mum has been assessed by the Rapid Intervention and Treatment Team as needing on&tO-one care. We didn't know where to turn for supwrt with mum and one day we just'lumed up. to make an enquiry at the day cent￿. We were weknmed straighl away and shown the fantast￿ facilities and we knew immediately it was where mum nee(led lo be. Regenerage have accommodated us at Charnky Fdd by alknving us lo pay for a carer lo be there with her every afternwn, so she can slill attend and take part in the a¢liv*ies. It is worth every penny to know that mum i% happy and safe. We feel the staff have really k*en the lime to get to know mum - and us - loo. They are amazing professiollals. We 81e so happy and reassurgj that we can a￿e$S Ihis facility for our mum. so that when we ￿n't be with her ourselves. she i% wth peop￿ who genuinely c8re, Iwly understand Alzheimer's disease and who we know have her besl-interests at heart. For that and many olher reasons. Ihey have our complete trust. Thank you Charnley FO￿ Actwity Day Centrel Paje 30 0174 Post4)lagnostic Micro4ommBslonlng Fund Regenerage is the accountab￿ and dislribuliv8 bo(ly of the PosI￿k9gn0st￿ MicTrComMissioning Fund that is funded by the NHS. 11 enables a system of 5UPPOrt lo people diagnosed with dementia ar)d their unpaid supporters, family or friends. The ctsmmÈsstoners informed Regenerage of challenges engaging members Df the BAME minoriiy communib8s in dementia care and support Se￿￿e$. In response Regenerage sought solutions Ihal would enable resources lo get directly into the c(Knmunrties that our own and other establish8d demenba specialist organisations were rK)l effectively reaching. To this end, we r￿he￿ out lo Inclusive North lo establish a new distributwe partnership. Inclusive North is engaged to provide grants lo grassroots organisalions in Lancashire. These grants specifically largel indiwduals suffering from memory bss. A&heimerfs. and éemenlia. They have enabled l¢)cal organisalion5 to e5tsblish d￿entsa-frlendlY social clubs, expand existing activities, and enhance social inleractton and support for those in need. By providing essenlial equipment and transport, the project ensures that IndividL￿lS can &tNely participate in these experiences. The grants have hwj a signfficanl positiv8 impact. nol only on those wth memory concerns. Alzheimer's, and dementia but also on th￿r car4ivers and supporters. By alleviating some of the logistical and financial buidens. these grants allow families lo focus on the emotional and social aspects of car&_ This funding also extends to Care￿ and volunleers. enabling them lo partlcipale in activities that benefit th￿r health and well-b8ing, and SUPF#Jt Through this support for indivKluals and famfiies. these grants have empc)wered grassrwls organisalions lo innovate and tailor their SerV￿eS m¢ye eff￿tIVely. They have facililaled the ¢￿atIOn of new programmes and initiatives awned al imp¥owng the qualily of life fDr those affected by these conditions As a result, there has been an i￿leaSe in community engagement and awareness, more inclusive and supportive environmenl lor èveryone involved. This approach ensures that the entire community benefi'ts, Creating a ripple effect of posrtive Change throughout La￿ashIre. The grants have promoted eollaboTatwJn bet4w communty groups. heallhcaie providers, and local avlhorilies. This has led lo the sharing of best practices and resources. further slrenglhening the support network available lo those affected by memory loss. Akheimerfs, and dementia. The increased visibility of these issues ha5 also prompted addil+onal volunteerism and funding from other sources, amplifying the over811 impaet Educational ￿rkShopS and training sessions funded by the grant have provided valuable knowl8dg& and skills to carers, volunteers, and c(Mnmunily membets. These sessh)ns have focused on understanding dementia. effective ccmmunutK)n slrategies. and techniques lor man￿1n9 challenging behawours. thereby enhan￿ng the quality of care provhjed. Moreover, the initiativ8 has sparked conversathms and reduced stwJma around memory-relaled eondilions, encouraging more indtwdua15 to sed( help and part￿1Pate in c(Mnmunty activities. Ultimately, these grants from Regenerage are (Jealing a iobust. sustainable tramework for supporting those with memory loss. Alzheimerfs. and dementia in Lancashire. By addressing both immediate needs and long-term challenges, this initiatrve is paving the way for a he8￿hler, more inclusive community wherè everyone has the Cf)POrtunf(y lo thrNe. Through engagement in Critical and Strateg￿ dialogue the relationship has supported a combination of infrastructure devebpment 8nd project delivery. Examples of projects we have supported this year indude.. All Together Now- a project but￿ on Ihe popuLarity of singing. A demènlia sir￿Ing group, combining members across our community, coming t(gelher. enjoying singing and companionship led by a professional musierdn, with a focus on fkxibility. in order to ad8pt the ses5K)ns to rneel the needs of those living wrth dementia and memw concems. Page 310174 Windrush Drama Group- a project lo deliver an intwaclNe drama session Ihal individuals with memory loss can relate to and identify with felbw persons vAth dementia from the Windrush general*)n. In a f¢xused and inleraclive theatre style, led by Street Paved With Gold Actor. v￿Or Richard, this project enabled the opportunbty to reminisce and relax in sui(ed dementia safe and friendly space. Dementia Tralnlng Workshops A dementia traini￿ programme SUPP¢)rted by BOOST La￿ashIre and delivered to local businesses, ￿th positive feedb￿k. We have conb'nuwj lo buikj from this. seeking new training beneficiaries in Ihe prwale and p￿>11¢ sect(Ks and lo students. This year we sought to devek)p further into the academ￿ arena and we considered ddNery f¢xmat, with a view lo reaching inlo18rger audiènees. Building from the educational ielationship we have with the University of Central Lancashire IUCLan) through student woth placements. we have soughl to enhance the learning offer and lo engage with a lager number of students. Previously, we delivered face4(pfa¢e Dementia Awareness TrainirrfJ to UCLan Year 4 pharM￿Y students. but were restricted by the number5 of studenls able lo attend in person. Online delivèry was trialed on a small scale in 2023 and. fdlowng posrtNe feedback in 2024. the training Yrd5 upscaled. Almost 150 sludenls, including Year 4 Ph81mw arKI B￿￿￿ed￿l students. logged online together with a Lecturer of Inler-professK)nal EdUcat￿n and Patient and PublK Engagement from the Sch¢Jol of Pharmacy and Biomedical Sciences and Lecturer In Neuroscience who undertakes laboratory research on Alzheimerfs disease and leads UCLan's A&heimerfs Academ￿ Group. Posrtive feedback lead onto an invit*￿n to SP6ak at a UCLan lead'limng wth demenlkq. evenl. Sustainable funding to enable development and rolbut remains On issue and will continue to explore commercial opportuniti8s arKI external Spor￿Tship ID supwi our tae on dem8nt awareness training_ Training Recipient and Beneficiary Testimonia15 - Ann Urniston. Senior Lecturer School of Pharmacy and Lecturer in Neuroscience, UCLan .1 am writing lo extend our gratil(Kle and commendat￿n for the exCept￿nal online dementia awareness training you recently provided to our year 4 Phamiacy and Bio Medical Science stud8nts. Our students bJrkd the training to be inmensely valuabk arKI eThJaging. The structura Mr￿ule$, comprehensive resources. and interactive elements facilitated an enriching learning experience. The Irainino only expand￿1 their knowledge bLrt also heightened their empathy and sensitivity towards individuals INing wi(h dementia. One of the star￿Qut fealures of the training vrds the pt&ttsl a￿￿tion of theoro1i(31 concepts. The real-life scenarios and case studiès you included wwe part￿ularty effective in helping studènts u￿erstand the compl8xili8s and nuances of dementia care. This approach signif￿n11Y enhanced their ability to translate kaming into pract￿e. whKh is crucBI in thwr developmenl as fulure heatthcare professDnals. Thank you for your dedication lo advancing dem￿ti2 awareness and educat￿n. Your efforts are making a significant impaet, not ¢)nly in the academ￿ gr(hth of our students bul also in their fulure roles as compassionate and knowledgeabk phamiacists.. Page 32 of 74 Nail Cutting Ser¥lce Our nail cutting seNie6. provided to ujslomers aged over 55 years in th￿r own home. is now in ils 19￿ delivery year. Supported by a fully qualified P(xlialrisl who undertakes assessrnents of all referred customers, ovr nail cutting stalf vistt custcKners on a six-week rotation. 11 is a low-level intervention approath designed to enable (A(Jer people to live m(Ke comfortabty and safely al IKsme and in their local communities through preventing pain and damage that Can arFse from poor fookere and reducing risks of falls. This is a Care Quality CommissKJn registered subsidised charged for service, commissioned annually by the NHS. constrained lo a geographic area of Preston and SoLJlh Rl)ble. We have retained the CQC GcK)d rating. An ill-heallh prevenh'on SerV￿e'S objective is to reduce pressuies on the NHS through lowering the need for GP or hospital based appointments. We work with the NHS Frailty and Falb PreVent￿n Teams. Our belief and submission lo the NHS that the se￿￿e has wider health and SC￿la1 Care benefits. as evidenced by pcK)r heatth outcomes directty relatable to Serv￿ wlhdrawal during thè pandemic I￿kdown, has been acknowleéged by NHS clinical coThiissioners. Our case stud￿$ demonslrale that the regular low level nail cutting intervention. delivered by wdl informed staff, enables wider health and social care needs lo be obseNed and acted upong in a timely mannèr. This service lonsfered lo the responsibilrty of the Communty Transformation Team in the NHS Inlegraled Care SeNice in 2023. Since then we have been informed that a fvrther annual contract will be awarded for 2024125. We await c0nfimia￿n as to wh8thet a three or five year service contract opportunity will be rolled out beyond 2024125. Nail Cuttlng Case Study. Mary Mary.79. and adjusting to life as a w*Jow, has demenba and high blood pressuie. She is lonely and isolated as her sons live a distance away visiting every few months. Mary's GP refer￿￿ her to the Nal Cutting serv￿ for basic toenail cuttirKJ as her overlong nails were causing her diseomfort. A regular nine weekly pattern for cutting is now established. Mary has also been referred into the Regenerage Dementia Conwnunity Links IDCLI service through wh￿h she enjoys weekty Msils frtyn 8 DCL Off￿er who has supported Mary to gel online and connect with herfamily via s￿101 M￿18 and encourages M8ry lo part￿1p81e in activities within the sheltered accommodation where she resides. Mary's testimonlal., 'Thank you lor helping me when I felt so lonety and sad, ivs been a hard year since I lost Brian. Rebecca has been a God send and I really enjoy her company., Page 33 of 74 Nail Cutting Case Study- A couple in need Jim and Mary, a married coupl8 have r8ceiv8d th8 nail cutting semce in their home for five years. Mefflbeis of a k)cal walking club, they enioye(l an aGINe SLxial lrfe until Mary received a dementia diagnosis. Jim is his wrfe's primary carer 8nd is experiwKing signifi¢anl slress and exhauslion, heighten￿ by Mary's tendency lo wander off arKI get k)sl. Jim is fe￿1￿ increasingly srxially isolated and depressed. During a routine nail ￿ttIng appointment, the possibilrty of Mary attending Charnley Fold Activity Day Cenlre. was discussed. Following a successful trial éay. an experience that btyjghl enjownenl benefrts lo both, Mary now aitends on a weekty basis. regular nail culling treatments prov¥Jed the opportunrty to Idenltfy the need for holisl personalised care support for Jirn Mary. Regular respite care provides Jim with a predictabl8 schedule lo plan his aclNilies and rnan￿e h15 Stress more effectNely. With Mary safely cared for al Charnley Fokj, Jim has resumed meeting his friends weekly. These social inleraclions have bèèn crucial in improving his mental health and overall we1kbel￿d and the ongoing nail eutting treatments provide a means of keepiThJ the Coup￿ aware ol SerV￿e PTOW5ion and a feedback loop into other care proV￿erS. Adult Day Centra Servlcos Our Charnley Fold. Bamber 8ridge. and Wrthy Trees. Fukntrd. day centres provxje support for older people living wf(h ago related fra1￿Y and PCMJr mental and phys￿1 health other than stemming from ementia. Our adult daytime support piowdes person-cenlred care and support Wbthin a Iherapeul environment, offering lrfe*nriching aclmbes and c(mpanionshwi for frail e￿ertY people, including those living after stroke and affected by Parkinsons. For carers and families. adult day-time support provides essential respite en*ling those ￿1h cariThJ responstilities to hokj onlo'normal, life, maintaining employment, relainiNJ some social lrfe and sustaining wellbeing. Return to pre-pandemic attendant£ ￿e1$ has recentty ctcuryed and the c&nlres are being found by a new cohort of service users. Case Study- Maryar8t Margaret is a 78-year-okl widow Imng akTrne followng the death of her husband years ago. Recently she has experienced increasing fedings of bneliness isolation. To address her emotional well-being and provide her wrth a fulfilling routine. Mar9arel's family encouraged her to attend a local day centre fcw older adults, run by Regenerage (then Age Concern Centr81 Lancashirel. Margaret began attending the centfe on a weekly basis. The day centre offered a variety of aclivicies and services tailored lo meet the S￿101. emotional. and nulrilional needs of older adults. Margarèt was particulaty drawn to the centre's I￿usTWe enwronment, hot meals. and (*portun((ies for ccmpanionshy. Margaret enjoyed the welcoming space to interact peers and forge new friendships. Engaging in group actiwties such as arts and crafts. board games. and exercise classes helped her connect with like-minded indivKluals. Sha￿d experiences and conversats.ons helpe)J alleviate her sense of istilabtsn and cr&it￿ a sense of bebnging wthin the communty. Margaret says. '1 have found companionship, purpose. arKI emotional fulfilmenl- my quality of life is so much bèll8r. Allending the centre gNes my daughter a day off frrm worrwng about me not having a hot meal. I Iwk forward to my weekly visits and I now have a renewed sense of enthusiasm for lrf8'. Page 34 of74 Extrd Care Register We have worked hard this year to support the ENWL Extra Care Regisler. We have been actively encouraging vulnerable adult resKlents, including frail, the eldèrly and those living wi(h dementia, to sign up lo the Extra Care Register (ECR) 1prevK)u￿Y referred lo as the Pfiorty Services Register). This partneiship inilialive. now in ils fourth year. farylilates urwnt attenlK)n 8nd support in the event of power cuts with the obje¢tNe of keeping vulnerable residents safe during difficum times. We are delighted lo have been chosen lo lead in associal￿n WTih UCLan an academic study lo better understand the adverse imp&t of a power cut on ￿Ulnerable. or older people across Laneashire and the causal￿n of assrKiate(J ￿KIents. The objective to id8nlffy polenli81 ECR cust¢)mers and lo enable suilability assessment and sign-up is a critical service and one which Regenerage values gr8atly. IdentIf￿allOn and assessments of polenbal befjeficiaries occur across all of our sewes and are undertaken by our staff who are trained lo undarsland and manage the benefits of the Register for the varied nee(Is of our older customeT8. Page 35 of 74 Charlty Retailing Charity retailing has been integral to Regenerage's income generating strategy since 1981. Over the years, it has developed into an important facility for enabling public benefit. by providing a convenient charity presence in community Mllage. town and city cenlres. and a Pla￿ for meaningful volunleenng. The charity has established nine br￿kS and mortar shops across Lancashire, and an e-commerce operation through whKh we trade kjcally. regionally, nationally and even International￿ from a variety of online platfomis including eBay, Depop and Disc(¥Js (search for'Regenerage' on each platfomi)- These enable 24ri shopping from the comfort of your own home or when 'on the hoof., For those on modest incomes who are in search of a qualrty bargain, lo those really struggling financially. Charity shops offer a wide variely of affordab￿ goods lo meet all budgets For those seeking lo live more environmentally ethical lifestyles. charity shops provide opportunity lo participate deeply in ¢ircular consumerism. The environment81 benef￿la1 impact of our ehartty retailing through diverting unwanted gcK)ds from landfill is reported in more deplh in the Environmental Responsibilrty section. In-year, our retail operation resulted in 182 tonnes being diverted frrm landlill. Last year we sought lo draw more attention lo the ethical potential of charity ¢lolhing purchases and new'second Look, concept was launched for the hKJher*nd designer brands donated lo us. This was rolled out through three of our local shops in 2023124. Donations are both the lrfeblood of our retailing aclivf(y and a link into our local communilies and local businesses. The dwersity of donated pr(Klu¢ls is vast and the qualily is very g(M)d_ We achieved 17% increase in bags of donations frcm 2022-2023. The national benchmark sel by the Charty Retail Association for the resale of donations not fil for sale in charity shops or via e-commerce is 40h. We mel this standard in 2022123 and this year surpassed il al 4.70A. through resale lo 8 specialist recycling merchant who ei(her strips down the items into valuable component parts for recycling, including metals and wool, or trades lo other countries. Rag sales income is dependent upon the mathel condrtK)ns in the rag market. E-COMM￿Ce operations were relocated owng lo a need for additional Spa￿ lo accommodate the growth in e-trading. We have improved e-commerce sales perfomiance year-on-year growing by 19% in 2023124. We aim for continued growth in 2024r25. E-commerce income has improved year-on-year from £93,799 in 202212023 10 £111,889. uplifted through investing in staff focussed on ￿0￿MerCe operalK)ns. Aclivf(y lo improve income from Grft has resulted in this income stream growing over the past five years. This year an addilK)nal 4,323 Gift donors signed up in the year. Gift A#Y Income 1601J)Q 14(XK)O 120000 100000 8WOO 60000 40000 2001K) .2(X>OO 4(Y)00 201411 201511 201611 201711 2018 2019- 2020- 202112 119 20 2021. 2.138 11.405 19.053 71.962 93.799 111.88 182 7.319 12.298 17,916 24.115 41.194 24,241 74,776 303,15 134,14 22123 23124 Ecommerce Gift Aid £ Page 36 0174 Retailing on this scale means th81 the charity i8 a Signif￿nI empbyer of retailing eX￿rienced staff. Additionally. our volunteer force of 95 indNTduaLs, most of whom are aged over 60 years, adds value by contributing 20,644 hours of lime lo oil the wheels, sffting. sorting and slearning donations. adying them for Sale and meetro and greeting customers on the shop floor. Retail volunteering is a great way to attain companionship. prepare for the woJ1d of work. leam new skills and make new friends. It is a means through vthich our Charity remains connected wlh and relevant lo our local commun￿"es. Challenges continue lo be around the human resource wuirements of ￿1811. both staff and volunteers. Compeliiion from national retailers and other places of work offering the Real Living Wage plus and addicional employ￿ perks wnb.nue to challertge recruitment endeavours. We shall address the requirement for volunteers and the availakn.lty of this increasingly scarce resour¢e. Future plans will seek lo build upon the success of unrestricled income generation attained through the charty bricks and mortar shop aThJ e-trading retailing, playing close attention lo the perfonr8nce of individual shops atKI their contribution. Those perfomiiNJ least well will be subject lo review and managed closure rf perfomian¢e dips below ￿pIable levels, and resources will be diverted into a strategt plans for a destination shopping centre store location in Lancashire and further afield. Case Studlas; Retail Volunteews: Market Place Preston: Janel lived and w(xked in Great Yamiouth in varicws rcAos within the care and 8ducal*)n sectors for mentally and physulty disabled children After retirement and relocaling lo Preslon to be closer to family. Janet. who had become a reguL2r customer with Regenerage {previously Age Concern Cenlral Lancashirel. offered her free time inrtially working 5 days per week. Now she is the store's chièf sorter_ Janet says'l joined the charity bec8use I loved the Shop's ￿lbrant appeal. friendly atmosphere and joyful banter that the stsff and customers share. l am using my skills and being part of a dedicated team proMLles frIer￿ShiP and laughter and a great sens8 of a¢h￿Vement. especial￿ when the shop hits its sales largetl, Fulwood shop: Lucy believes that'vdunteering al Regenerage is the best thing.. After suffering from bad anxiety and low confidence for years, Lucy started lo volunteer al the Fulwood shop in 2022. Developing Irom one shift 8 week to three she is a hKJhly experienced all-rounder. Using her earlier career experience in weddiThJ shops she is taking on more creative display and virtual merchandising work around the shop. Chorley shop: '1 started wrth Age Concern as work expenence. when that ended I was asked if I would like lo volunteer. I decided lo give it a w and that was 7 years wJo. Through volunleering. I hav8 made new fr￿ndS and &quainlanees who have helFed me along the way., Leyland shop: '1 am a retired nurse and wa5 attracied to the shop by the window and the shop presentslion. I w8nled to have a relail experience as a volunteer and this was the perfect place.The shop has prowde a great sense of communty, we have a laugh, and meet now poople everyday. I feel l am doing Valuab￿ work for the charf(y in a shop I kbve., Bamber Brldg8 shop: Liv s8ys'Being a full time carer I don't get out much. Volunteering ha$ been a brilliant way to gel out and socialise an(1 make fr*nds. whilst also d￿ng my bil for the charill. 8uckshaw shop '1 moved here frcffl Hong Kong arKI feel volunteering has Changed my life because I have mel new p80ple. m&Je new friends and learnt valuable skills whilst improving my English language. Page 37 of 74 Flnanclal Health and Business R05illence Allaining financial health and resilien￿ central to d￿lS1)n-Making and this year, the imp8Ct of some S￿n￿lcan1 cost saving decisk)ns has come to frurtK)n. This year, the charty has ach*veiJ an (Njttum deficrt of £54.676 and impthented the Real Ltving Wage for 202W24. The InC￿e of the organisalK)n has steadied wlh a signif￿nt contribution from our charily retail trading operations and assocthd Grfi Aid inc(￿e. Semces income also increased in the year. IncrAne reduction is a consequence of planned &tions to dose or red￿? Ihe scale of underfunded services, the loss of the Soci81 Prescribiro Serv￿& lo partn8ring NHS Primary Care Networks. and f8wer dementia cusl(Kners ￿cessing day centre selv￿e$. The latter is attributed to a combination of the ongoing impact of Ihe Pandemic and Strateg￿ public ￿tor reorganisations that is churning staff. affecting Cgntinuily of kno%￿edge 8bcKrt servKe provKlers, atKI the cost of living pressures whereby customers are putting other financial issues before their own, or theirfamity members.. specialist care needs. Identifying new public source income streams is challenging_ We predicted L4st year that while the strategic reslrucluring of Ihe NHS into the Lancashire NHS Inlegraled Care Board and Inlegraled Care servi￿ was cornpleted. and L8nc8shire County Council fims up its own adult care se[vi￿, str81egic opportunili8s for public sector contracting will be slowto emerge. This has proved to be . Income profile this year is splrt 20 publ￿ sector source. and 80 Unrest￿ted. This continues a trend from 2022r23 which outtumed 26% and 74% resp8cINely. However the charitys reputation 8rKI expertise in sttial prestitjing has lengt￿ned th& partnership eonlract with the Posi(ive Ageing and Mental Heahh Trailblazer inrtiative. in partnership with the County Council. And our proaclwe engagement with the ICB has enabled a further year of Dementia Care and Nail Culb'ng wntracls via the NHS. We continue to invest our resourc8s Into buikling dialogue with the NHS and Publ￿ Health leaders and mana9ers and to work c(AlaboratNely wa the Lancashire and South Cumbria VCSFE Assembty lo influence news ways of working. Commereial income generation fr￿n paKI-for servK8s and aclNitie5 continues lo be a priorty. Post- Pandemic and costs of liviny impacts are. for anolher year. affectiThJ expenditure on care seNices as customers and their families are demonstr8ting ewdènce of hobjing onto porsonaltsed care budgets and their entitled benefit irwnes. rather than spending on needed care. This is evidenced in our dementia care servi￿$ where Publ￿ sector referrals versus privat8 customers are thbs year showng evidence of liltirKJ away from publicly financed placements and increasingly tovrdrd private paying customers. Acknowknlged pub￿ sector financial pressures indicate that this is likely lo be an ongoing trend vrith Impl￿al￿n$ for sector compeliveness. D￿entia Day Care Serwees". public sector referred vs privale cust(￿erS YEAR FEE PAYMENT SOURCE Publ 41% 47%" 46% 2023124 2022123 2021122 2020121 2019120 2018119 2017118 53% 61% 58% 31% 16% Page 38 of 74 Conversations with Lancashire cl￿nty Council ab(NJt the pclenb.al for modifi¢ath)ns lo the manner in which the publicly r81@rred Customers are funded into servv, perhaps returning lo block payment methodologies, began wfth LarKashire County Council officials last y8ar and are a work in progress. Efforts lo attain grant funding from foundations and corpN)rales has met with mixed success. with Ixal opportun((ies being mostty for fundiThJ pols of below £25K. SupFX)rt from partnering corporates. including th¢)se in our Patron scheme has contributed to unreslricled income through partnering referral projects and ￿[Porate fundraising efforts. Reserves Charity Commission g¢)od practi￿ encourages charities to attain three months. operating costs equivalent in unrestricted reserves in the event of charty*nforwJ cbsure. Continuing a strategy of minimising liabilities has enablgj th8 charity to attain this goal. This year is above target due to Stxne restr￿ed and desvjnated reserves now falliny within the unreslricled category. The current level of unreslricted reserves is £441.340 against a target level of £202.594. Next year we will review unreStr￿ed reseNes. con￿dering opportunities lo appty funds to invest in nèw opportuniiies wlh income-generating potential. Unre$tri¢led Reserves Year %ofTa 2023124 217 2022123 2021122 107 2020121 93 2019120 95 Investment Policy The Board of Trustee5 will rev￿¥ the Investment Pdicy on an annual basff6 lo ensuie rt Continues lo be appropriate. They will seek professional advKe frown a Financial Conduct Authority IFCA} regulated, aulhorised prolessK)nal investment manager in relation to any proposed medium lo longer- term non-cash investments. Further inveslm8nls into medium lo long term arrangements will be presented by an FCA aulhoriseij Fina￿la1 Adviser at a trust￿ board meeting ￿ agre8d by the trustees before proceeding. The Board of Ttuslees has given d8]egaled authority lo the Honorary Treasurer to approve inveslmenls in high interest bankjbuilding s(Kiety accounls. without prk)r aulhorisalh)n by the B08rd. in order lo oplimise inVest￿nI opportunitses. Page 39 of 74 Rgvonug Per Employee Monitoring RPE continues to assess impact of Se￿￿e rewews in the current year. Revenue per employeelannum fcrf 2023124 was £40,386- £3.365 w month. This is slightly jess than the 2022123 figure due to additK)nal staff being em ￿0Yed towards the year end prior to revenue being received from a new venture. It is exWed to improve in 2024r2S Revenue per Empbyee £per Em 2.434 2.850 3.462 3,365 eNonlh wrth Home Help 2021122 After Home Help Closu￿ 2021122 Actual 2022123 29,209 34,208 41,542 40,386 Actual 2023r24 Budget 2024125 44.8C 3.734 Return on Assets The ¢harily owns three properties that afe employed for both ¢harrtabb and commereial purposes. Numbgr 30 Cannon Streel is in use as a charity shop and our ethO)mmerce operations, and an improvement is being demonstrated. Loslcrk Hall Activity Centre is welcc%ning CLJStomers and holding activrties. Following an operational change. staff costs are now attributed direclty to Loslwk Hall which has resulted in the reduction in the Relum on Investmenl. Retum on Inveslment al our Head Quarters prryerty, Beech House. has remained around the same kvel. Proerty Year 2023r24 +50% Year 2022r23 -15.wo Year 2021r22 Year 2020121 -1.50A 30 Cannon Slreel Beech House -9.3% -9.0% -18ts Lostock Hall -11.7% +14.4% +10 -11% Inv8Stmgnts The Sl James Place Invesbmenl was dose(I ￿ 7 August 2023. Page 40 Of 74 Safe and Responsible Customers. stakeholders and funders all have a iea50nable expectation that the charlcy they are se8king support frcm and financing is legislatwely eomplianl and a safe pla¢e_ Similarly. our slaff and volunteers should expect that the organisation that they choos8 to *Y)rk for anLI SLJPPOrt is safely and well run. Charitable businesses are under incr83sing pressure and extemal scwtiny lo demonstrate that they are well led and are meeting a plethofa of contfactual. kgislalwe and regulatory compliance standards. Public concems about th8 of organisab.ons that deploy publiely donated money aré running high and, in response. Regeneiage musl invest in a number of specialist roles to enable us lo be a compelenlly ￿SE￿)nSIble organisalion. To these ends. w8 incorporate a variety of specialist roles around cor8 functions within our organisalh)nal structure and we outsource too, in order lo attain skilled support where we canrK)t afford to empby. Compllance Management." As a prov*Jer of NHS and thal authority financed adult health services. we musl have a Caklicott Guardian- a sen￿)r pwson who responsible for protecting the confidenlialily of people's health and care inforMat￿n and making sure it is used Pr￿erly. This function is undertaken by the ch￿ Operating Officer. Responsibility for GDPR compliance also rests ) this role. Health and Safety: Under contrad. Gallagher Insurance Brokeis promdes 24-houi heamh and safety advice and assLJmes the role of ¢￿)petent person. The Chief Operating Offrw. t¢)gether with a Facilities te8m. has responsibilty for ensuriThJ operational heallh and safely compliance across the organisalion and effective and efficient managwnenl of our owned property assets aThl leasehold premises. Human Resources: Under contr*. WothNesl. provide 24-hour adV￿e to en¥i)le ￿gislative compliance and indemnrty cover in rektion lo all empbyment maiters. Adult Safeguarding- The Health and Socval Care Act 2(K)8 ststes that registe￿ proviclers of health and social care services must have a Registered Manager to ensure customer n8eds are met. Our Director of Care Seivicès is a Regisleffté Manager. The Care Ad 2014 sets out a framework for how local authorities and other parts of the care system shJuld prolecl adums al risk DI abuse or neglect and that they should lead a mullFagency local safeguarding system that seeks to p￿ve￿I abuse ané neglect and to sl(w f( quKkly when it happens. We support such a system and have a senior member of staff who performs the safeguarding fUnct￿n and enables our ¢onlribulion to Inter￿enCY reporting. As a provider of Ca￿ and support lo vuknerable adults. we strive lo ensure that staff and volunteers in sensilNe cuslomer-faciTrJ roth are subject lo var*?us checks to provide assurance that they ar& safe to deploy. We ￿ntrOd with a specialist agency. Ucheck. to undertake DBS and POl￿t Checks in accordance wih govemmenl guidance. All volunteers are subject lo OBS and Polic checks. Trading Standards- Trading Standards regulations underpin how we delivèr the eharily retailing function, including what we can a￿pt as donations and Ythat we can sell. Trading Standards gislalion is revieweé on 8 qUart￿ty basis and is operat￿nallY audrted weekly. Flnanclal Managgment: We empk)y a DIr￿t01 of Finanee who kads a small team of tsvo finance officers. Specialist VAT advice k% awdilable as r4uired from our auditor. Audilors were procured in- year through a compelilNe procèss. Auditors are assixialed wtth large diverse piactices, enabling access lo a range of expertise rf required. The newty appointed AuéilcKs undertc>ok a very thorough invesligaliDn at th8 start ol their Ihree-year contract and feedback firyn their findings is detail elsewhere in this Rep(¥l. Digital Security: Online and digital support and ￿ber-SeCuri[Y is pr(tured through a specialist company. Hudson Hill Consulting Iformedy Sensible C￿)1￿ Lldl. We are increasingly reliant on IT and lechnology and therefore tun the iisk of falling V￿tiM lo a range of malicious cyber a¢livity. Vve take our guidancè from our IT specialists and the National Cyber Security Cenlre on mallers pertaining lo Cyber security arHJ for the coming year will look to reéuoing our risks. Dufing 2023124, we conéucted an extensive review of our IT equipment and infrastructure. This lead lo a substantial Page41 of 74 redesign and inv8Stm8nl 2024r25 alm￿1 at signifuntly enhancing cybersecurity and overall robustness. Supporting day-to4lay human resources, including payroll management. poI￿Y development and adminislratkin is undertaken inlemally. We continue to ulilise an IT-based HR management system, Ihat removes cumbersome. paper￿aSed Communicat￿n$ and authorisalion processes, en&11￿ staff management eff￿lencieS through an wasily and remote5y accessble System that empowe dwiduals to self-manage. We Continue to use an IT-based Servi￿ delivery management system callèd CarePlanner through which we can more effectNely manage staff funetN)nality. The Payment Card Industry Data Security SlarKlard IPCI DSS) is an infomiatDn security standard designed to redu￿ payinent G8rd fraud by Th)creasiw security ¢onlroLs around Cardholder data. We maintain robust systems to ensure ccfflpliance. Undertaking the complianc8 manag8m8nl ass8ssment is a challenging and time consuming exercise that challen9es the skills of our staff. Outsourcing to an expert is in mind for the future. potenbally adding lo regulatory compliance costs. Compllance Attainment Outcomes Regenerage remains cornpliant wrth NHS Digital requirements in respecl of the Safeguarding Trx)Ikit and Dats Security and Protection ToolkiL There have been no breaches in Ihe stalutory requirements wih regard lo Health s￿1 Safety legislation. There have been no br￿heS of the statulory requirwnenls with regard of Employment Law. There have been no bre&hes in statutory requirements with regard to Trading Standards legislation. There have been no bre￿h￿S of Ihe Paymenl Card Induslry Dala s￿Urty Standard. There have been no breaches in GOPR. Throughout 2023124 Ihe charily ha8 conducted 170 DBS checks for staff arKI volunte8rs. Audltor Risk Assessment Outcom• These year5 annual accounts ￿ere audli￿1 by Xeinadin vtho were appointed in November 2023. Thelr first audrt of the charity lesled a number of risks in common with the audit of their other charity clients. The high risks tested were lo ensure that all related party Iransaclions had been recorded and disclosed and that there had been no evIder￿e of management override of controls. In both cases there was nothing to report The auditors also consKlered some medium risks whieh loc*ed at whether income had been recognised correctly and ncrt misstated, that receiwdbles not b*n overstated. and that Ikgbililie5 had not been understated. In all their testing there was nothing lo report. The auditor also lesled that the charity continued lo be a going concern. In this very challenging financial climate for the charity sector. Ihese outcomes from this year's audit are a testamenl of good fInar￿la1 stewardship and promdes assuran￿ that we affj a charity that continue5 to take care of all publ￿ money r( receives. Page 42 of 74 Environmental Responsibility We integrate responsibility for environmental care and wellbeing into our everyday practices and decision-making prwesses in various ways. Regenerage's charity ielailing operalK)ns conlribule to national efforts encouraging more sustainable living Ihiough acting locally lo make a drfference environmentally. While we are delighted that eth￿81 shopping is Current￿ fashionable. we are proud that retailing pre-loved item5 has been part of the charity's mainstream activities for over 32 years. While providing our local Communities wrth the means to shop elhralty and fulfil iepair, reuse and recycle aspirations, collective responsibility ensured that in 2023124 our charity retailing diverted 182 lonnes from landfill disposal. Thi5 demonstrates an increase fr(Mn the pre￿OuS year allribuled lo additional a¢livily assockqted wlh the increased number of sh4)s and a donations increase of 17% acfoss the felail operation. Tonne5 of waste by type. diverted from landfill 2023-2024 • Rag • ShoeslBaJs . Bedtjing Toys w Books Year-on-year waste dwerted from landfill 120 80 60 40 20 Rag ShoEslBags Bei5ding Toys Books 2021-22 m2022-23 •2023-24 Page 43 of 74 In-yeaf, we have continued with an initiative to (educe new purchase packaging for the erk-relaled vehKle travel and paper consumption has been 8ff8cled across our services. Using the Care planner custom8r management tod, we influer reduced Iravelling dislan¢es between customers through consKlerate case alk)calDn. All se￿￿8 ar6 now paperless with recoids and sensitive customw w)fomalion being stfftd and processed electron￿alty via secure IT systems. Through procurement decisions we seek oui Ictal suppliets from Lancashire and the North West regior), supporting bcal economic prospemy and reduciTrJ suppw travel miles to help reduce our carbon impact. We eontinued lo build on our efforts in 2022r23 to enhar￿ our premises assets. Grant funding initially intended lo Unprove insulation of an aclivtty centre conservatory was, due lo prudent expenditure. additionally used to invest in LED Ivjhling into the venue in 2023. all with a view to improvw our ongoing energy effKiency. Page 44 of 74 Approprlate Oparational Sites and Bulldlngs The charity considers the comf(Kt and accessibility of ils operational sites and piemises and works to ensure that they are suitable and frt for purrose. Head Quarters is al Beech House in L8yland. a DDA compliant pro￿rtY over three flwrs with adequ81e. free, off-streel. private parkirKJ for staff and wsitors. The close lo town centre locati￿ and being on a public serwce bus roule makes Beech Hous8 more suslainably a￿ssIble. Day support activity ¢enlres are both in DDA-compli8nt Sing￿ slorey piemise5 Wrth ac￿ss to 8ecure outdoor garden environments, having off street parking provision staff and visitors and service user drop-off. Both day centre facilities are ￿￿￿ed by Lancashire County Council who, as landlord. has responsibility for maintenance and repair. The Loslock Hall ActivfLy Centr8 is a single storey DDA-complkgnt buildiNJ wth oll-streel vehicle parking f¢x staff and visitors and Se￿re ￿$ lo outdoor spxe. Enhancements made over the previous ané current year 8re ￿ported eL8ewhere. Retail premises vary. arKS the preferred m¢Jdd is single slorey premises located close lo disabled parking bays with free. off-streel park￿g fr)r stsft volunteers and customers. This year a ieview of shop premises has resulted in decision lo ck)se two that are not meeting our trading model ideal. Plans lo vacate will be implemented in 2024r25. Al shops are really ￿$sib￿ by public transport. An annua1 maintenance schedule and acts.on plan is in place across all our estate. Works requiring technical specralisl input arè SLJbjecl to procurement from appropriate suppliers and. wherever feasible with a view lo cost managemenl. ajditional input is sought and valued from volunteers and local businesses. In year our Head Quartets pr￿niseS benefilled, for example. from grounds maintenance by the Probation Sevice Communty Payback team. Our Charnley Fold and Withy Trees Day Centre gardgns continue to be maintained Ihrough the voluntary efforts of a small group of regular gardening enthusiasts. Page 45 of 74 Our People As a service promder specialising in Ihe Care and support of older adults. our work ts reliant upon real people, both paid and volunteers. lo delNer the services and activlies. Similarfy, our expanding charily retail operathMs are powered by human resour￿. and the charity retail fvnclion continues to be the actwily with Ihe highest Co￿entla￿.0n of ktslly sourced v(Aunleers. Eff9CtlYe Workforco and Workforce challenges Employmgnt Policy Regenerage is commrtted lo the equality diversity of its stsff and volunteers. We are working towards becoming an organisation whose slaff and volunte8Ts are T8presentaliv8 of all sectk)ns of society and refkct the rich and diverse communities in wh￿h the ¢xganisalion operates. 11 is the charit¥s wlicy to provKI8 equal opportunities lo job applKants and employees of any rxe, nalionalrty. ethnic origin. marital status, Tel￿10n or belief, gender, disability, sexual orienlalion. age or employment slalus. The charity does not condone or tolerate any form of discriminal￿1Th in its recruilmenl or empk)yment practi￿. Al employees arKI applicants are trealed on merrt. fairty. wrth respect and d￿nitY, recognised as Indiv￿uals and valued for contribulion they make. provbd8d fair and equal access to training. development and pr(¥JtessK>n opportunities and a￿ accountable for the #mpact of their own b8havKJur aNI aCt￿)nS. Regenerage pays men and women on the same grades the same salary for the work they dts. The year again provided conlnuing evKlence thal our charity faces c¢)mpelilK)n from both private and public sector empbyers and Ihal rt is increasingly difficum to compete on salary and benefits. The challenges of the cost of living ciisis has added implu￿$ and risks as staff. especially those on th8 entry level ar￿ lower rates of pay. can with re￿liVe ease move job to job, sector to sector. in search of the best rewarded opportunrties. Hybr￿ working styles or wc*king Irom home are not feas￿￿ options for our frontline eare services or retailing staff and so the rising c05t of Imng. including costs of travelling lo and frL¥n the pjace of wot*, and costs of child care have begun lo IMW. The need lo provide a higher rale of pay. raising the base rate of pay from just above minimum wage to lo the Real Living Wage Was articuLgted to the Board in the year and the Real Limng Wage came into operation on 14Dril 2023_ We will review thi8 p0sf(￿n when budgeting for 202415. In other business areas. salaries are monitored 8nd benchmarked wherever feasible against sector ccAnparisons. Typically. all roles are Trmlhin mid-range of not.for.profrt sector expectations for charities of similar scale but remain bel¢)w. and in some I￿nIcal roles well below. t￿se in equivalents in the priva18 and publK s8clors. Training is idenlrfied appropriate to roles and ￿sponSibl11tieS and lo personal development within roles. Mandatory &leaming is delivered through a LearningNesl package which provides a flexible and less limelresource consuming approach to ddivery enabling regulalory complianc8 and good practice standards to be maintained_ Durin9 the year, regular communiealions lo empkny￿s have been provided about matters affecting them, including factors impacting on the charills progress and informing of organisalional changes. The mosl significant of these was the ¢rynmunution strategy addresS￿g rebranding The news was fomially brd(en to the whole staff team by an in-peison statemenl delivered by the Chair and 5UPPOrted by the CEO in charity HQ on 13 February 2024. Directors then retayed consistent messages to our volunteers. The reswnse was over%vhekningly favourable. Page 46 of 74 MonStoring Staff A number of performan¢e measures are tr&ked to provide inswjhts and enab￿ fwus on staff management m8tters. Focus is on 811 stages of the employed Journey including recruitment, $￿knesS while in role, and lumover activity. Wrth a boyanl national and &)cal jobs market, we have seen a number of challenges recruiliThJ staff. Over the last 12 months it has taken us k)nger lo fill posit￿n$ and yiekj ratios have been al an all-time Trond Tlmo to 1111 {day8) Yleld ratlo (appllcatlons v shortllgllng) Whilst employee headcount is bwer than pre-paTrdem￿ numb8rs. the latter part of the reporting per￿￿ has seen a steady increase of 26% in new starters lo meel business growth. anaging employee absence ahvays becomes a challenge for the chariiy, balancing additional expenses, k)ss of produ¢twty and. in some cases, reduced service deliveryltrading hours. Over Ihe last 12 months we have work￿1 hard al redwng staff S￿neSS ab$er￿ by providiryJ a supportive work enwronment, addressing issues earty and offering flexib￿ working options where possible. Tr•nd P•r¢entap of staff absent due to slcknesg By the end of the reporting perh)d we had achieved an oveTrll staff absence rale of 1%. An impmvemer)t year-on-year, this is well below the average acfoss the sector. Over Ihg last 12 months it has been reported that the eharity seelor $tknes$ rates among empbyees is up 30% on the past year. whereas Regenerage reports a reduction in s￿kneSS absence by 60%. Voluntsers At the end ofthe reporting peri￿. we saw an uplrft from 105 to 134 volunteers. of which some volunteers fulfil more than one role. A total of 95 ro￿ are fulfil￿d within our retail fund￿n, 28 roles in servi¢es and three roles supporiing adMini%trat￿n at our headquarters This year our volunteers committed a total of 33.51XJ hout5 to support a range of charrty functions, the largest majority being in our shops. This is modest increased eommi(menl from 33,300 hours last year bul against the increase in headcounl il indi￿te$ that volunteers are commitling less lime individually, averaging 250 hours as against 317 last year. Based on a 23 years 4e and over Nalh)nal Lmng Wage calcuL4lion of £11.44 per hour, these donateé hours equate lo £4[￿.120 of monetary value lo the charity. The gender diversity ol our volunteers remainy stable to prewous years wrth 63% wom8n, 19•h men, and 18% not specifitrj. Age diversity is from teens to cthgenarians. We experience that the volunteer wowkforce is predominantly gelting 0￿er as govemment pressures pe￿)le of working age out of the benefit System into employment and compounded by a buoyant job market enlicing volunteers and PDlenlial volunteers back to work. Five volunteers have wothed wlh the charity for over 10 years. We note thal lerKJlh of service is reducing year-on-year wrth volunteers m¢)ving into emP￿￿men1, taking on caring or childcare responsibilities and retiring. Attracting volunleeis remains a Challenge as we continue lo compete with challenging social change and charity and NHS competilors for a SFecial and scarce human resource. Page 47 of74 Given the challenge of resourcing volunteers, ConsK1er*￿n wll be required going folward as lo different ways of delivering se￿￿e$ and tr￿ling activiiies. so thal we mKJhl obtain the best possible opportunities for volunteers and respond to the need for new skills that w￿11 add most value. Our volunteers lei us kr￿W what Ihey get out otvolunleeriro lo support our servitss and retailing adThiiliès. Some of their experiences are highlvJhted bdow. Ryan's experiencè.. 'My name is Ryan and l am the volunteer f¢x the Chatty Shed's group 81 Loslock Hall Activily Centre. l enjoy volunteering as it brings me great prKle in knowng Ihal l am helpiThJ the elderty and especially men. The chatty shed's group gives men an opportunty lo talk about"m8n's' issues in a safe environmenl. It also gNes them a chance to jusl relax and enjoy olher men's company. I have also vclunleered my lime by helping Ic*)k after the garden al LoSt(￿k Hall Activity Centre. The out(Joor space is important for weltJeiThJ and prAtering in the garden provides twne lo open up and talk fr8ely. When I fsrst started I fett welcomed by the centre staff and other vo￿nteerS and evèryonè is fr*ndly and helpful. I feel as a volunteer that l am valued by Ihe Charily., The unsung supporters The charfÉy is greater than the sum of its parts. A￿d￿"onal to Ihe remunerated staff and our formal volunteer corps we are continually supported by the faMil￿S and friends of our empbyees. Help omes in all sorts ol ways and every Inp￿ is a valuabk ￿di￿(ma7 contribution to OLJr community support efforts. Our gialilude is extended to-. The husband of our Retail Direttgr who trained to undertake electrical PAT testi￿ and v4ho is a dab hand at furniture repair and restoration enabbw us lo meet trading standards and maxtinise the potential resa￿ value of electrical and fumiiure donath)ns. The husbands and partners who f¢)m our R¢)&Jie support crew when we w out on tour lo live community events, hauling and m?uling gazetros and 18bles and co1￿1n9 us when we are cokl and wel and tired at th8 end ol kjng show days. To the sons and daughters who provKle ￿￿ller support al our social events and who join the gardening volunteers tr) help us keep on top of seasonal tasks at our actNity centres. To the husband of our Chief Operations Officerwho develo￿ and supported the Charit￿$ w8bsile for years. To the friend5 and family of Qui DIr￿lor of FundraisirrfJ and Cwrate Sponsorship donate raffle prizes and trophies for our fundraising aetivitiès. support the Gala Ball events and who through their own businesses and social clubs, set up sponsored fundraising events. To the family of an actsvity officer support creab.ve seasonal activities and events at our centres adding fin8SS8 as Santa Claus and the Easter Bunny. And the mums. aunties and sisters who regularly get behind our events. bringing their friends and 8xt8nded famili&s lo help us fuWil our aMbrt￿ns and create meat)ingful publ￿ benefvc. Page 48 of 74 Patron Corporate and Commmulty Supporters Regenerage's wy)pact on enhanciro the INes of vulnerable older people is enab￿d through our corporate and community relat￿nShIpS, Ihrwgh wh¢xn we raise addilrjnal i1￿0me and awareness of concern for our benef￿18[1&S. We conlinue lo engage wilh the La￿aShire business communty and community organisalions in mutually beneficial dialogue and activities. Raising awareness about thè impacts of dementia. loneliness and isglation. and the challeroes of older age enables organisations and businesses to be better prepared to acknowledge and manage Ihe WKler inpa¢ls of these societal norms on their Cmn workforce and leadership teams. Inter%eneralional awar8ness and appreciation contributes lo better lives for all and our long standing reklw)nships wilh bcal %hLx)Is and college8 is greatly appreciated. In-year we have support from 99 corporates. an U￿rft of nine frcyn the preV￿)uS year, and 10 businesses are official Patrons of the charily. Our Patron Community comprises small medium a￿1 large sc%le Ènterprises and they find all sorts of ways in which to support us. Special thanks to our new and longstanding Patrons. 1 year A Good Day Discretion Hearing 2 years Cotton Court 3 plus years Conkm ConslructKJn Stone Create E*tficrty North Wesl Er￿ Wright Foundation Trust Farkys SolKitors H and S Reslaurants trading as MacDonalds NORI HR and Employment Law Here are some ofthe ways in wh￿h our Patrons and corporate supporters get behind th& charity.. Applethwaite Homes- part of the Eric Wright Gr(NJp donated showhom8 fumitur8 and furnishings for sale in our charlcy superslote. BAE Systems- one of the largest gkthl defence c￿7panIes, providiro some of the world's most advanced technology led defence ￿rOspa￿ and security sduti￿S. TyphcKJn Project Team's Christsnas hamper iniliab.ve (see Case Study)- Balshaws C of E High School - dating back tr) 1782 the pupils and staff of this Leyland l¢xate school have supported our charity for many years and annually contribute food and seasonal gift themed hampers at Christmas time. Barton Manor Hotel- famity owned four star hotel and spa has hosted our Gala Ball for years and provided red carpet treatment for our Mhjdlebrook SUP￿st0re launch event. Bistro Pl&rre- a FrerKh thern￿ restaurant in Preslon uty centre annually supports us with a 'pay foMard' project enabling 20 of our seNice uS￿S and their carers a fr8e Ihre8-course meal in the ChristmaslNew year season. Buslness Gifts UK- family owned corporale gffts speualisL Director Steve Ward ran our first annual charity gow event al his bcal Leyland Goll Club. Electricity North West- our fve year relat￿nShip with Ihe eleCtr￿tY distribution network operator for the North West r￿lon enables the charity lo Influen￿ their Strateg￿ plans for protecting vulnerable consumers and for ENW to ensure that they reach Ihose older cusl(xners via our supported charitable activities. Farleys Sollcitors- of the North West's leading18w fims provKle favourable lates for our legal work and consistently supp￿$ our annual ehanty gaLa ball and other fundraising events. Page 49 0174 H &S Restsurants trading as Macdonald$- haviNJ 17 franchBed restaurants ￿rO$S Lancashire, fundraising through lh￿r Customers and slaff acIN1t￿. this year they undertook a Magnifi￿nt practical work day maintaining our dementia garden at Chamley Fold Activity Day Centre 8chieving, in a day. three weeks, equiwdlenl tnaintenance. Leyland Golf Club- 8 hole profeSs￿nallY landscaped golfclub celebrating its centenary year in 2024 hosted our charity golf event. Stone Create- provides teams our goffirNJ fvndraisers offering redU￿d rates on mu¢h of the woik that they undertake for the design and updating our tsJr website. Wesffield Hèalth- providérs of evpJencth*J health and wellbeiNJ solutions that support people communi118s and workforc8s. Donated funds raff￿ ￿￿es, and undertc*Jk a practical away day lo enhance the oul(kJor space at our Loslock Hall ActNty Cenlre. SO Plus maga21ne- I￿1 lifestyle m￿azine for Ihe over 50s that cov8rs 12 areas xross England. Provides competitive rates for infom)ation and promth'onal articles in quarterfy publicatK)ns in Preston and Fylde. We are svpported by several I￿01 businesses with whom we collaborate. These partners quietty uphold high-qualily standards. delNering exceptional work wrthin our limited budgets. Their contributions enable us lo operate the charity cost-8ffeclN81y while maintaining high standards. particularly in sensitive aTea5 such as Human Resource Management. Training. and IT and data security management. This year we wer8 d81ighted lo ro-er￿age after a perw)d of absence with a former sponsor BAE Systems. Our Palron Community rdalionships will continue and be developed into 2024125. Case Study- Collaboraliv• worklng with BAE Systems and Balshaws C of E High School BAE Warton, a prominent em￿0ye[ knLpNn for rts eommitmenl lo eorpoole soci81 responsibi1ty. expressed a desire lo collaborate wf(h us on a meaningful proje¢l suppgrting vulnerable and lonely older adulis over the Chrislmas 2023 p8rM)d. Balshaws C of E High School has supported the charity annually for many years wlh a seasonal hamFer project and thk8 year we worked logelher to deliver morè seasonal gifts out than ever bef(*e. We targeted those okler people known lo the charity to be in most need. Working collaboratively lo make up the parcds enabled awareness raisiry of Ihe wjverse inpacts of aged bneliness and ssolalion. The resutting Christmas Parcel prqect provided h*npeTS of essential items and Ir&ats, that were dislrbi uled efficiently with 8 personal Tnessage of gocthrill and advice aboul supportive services lo 120 vulnerable older people in Laneashire. thkAI media posts highlighle(J the corporate chariiy endeavour and achEvements, shining a light on the po&tiMty of inleT-sector partnership. P4e SO 0174 Customer Relations Our overall 2023r24 customer satisfactti)n Nel Promoter Score is 89. Our Setvies achieve a score of 89 and Retail a score of 92 consislenlly ranking us as a top-tier worfd class leader. Continuous customer feedback is essenlrdl for us to understand our customers, needs and satisfaction levels and we actively seek customer feedback across all services and retail outlets. Nel Promoter Score INPSI, a Customer loyally metrtc develcyd by Fred Rei¢hhekJ, Bain & Company and Salmelrix in 2003, is the charity's agreed metric that helps measure customer loyally and provides valuable insighls into improwng ser¥￿e$ and our retail function. Based on a single question.. 'On 8 scale of O 10 10, how likely are you lo recommend cKJr prcxjucvservice lo a friend or colleague?, respondents are divided into three categories based on their scores: Promoters Iscore 9-10).. Loydl and enthusiast￿ customers who are likely to ￿¢0MMend the producvservice to others. Passives (score 7-81.. Satisfied cuslomers bul less likety to actwely promote the pr0ducvservf￿. Detractors (score 0-6)" Unhappy cuslomets who may spread negative word-of-m(yJlh. NPS Score by Quarter 100 50 Q3 Oct-Dec 22 72 Q4 Jan-mar 23 Q1 Apr-Jun 23 Q3 Oel-oec 23 91 02 Jul-sep 23 Q4 Jan-mar 24 89 NPS Score 91 93 This year we re￿IVed.. Piomoters- 80,. Passives - 20." Detr&tors- Bain & Company, suggest an NPS Score 8iN)ve O is above 20 is favourable. above SO is excellent. and above 80 is woild class. Customer Comments 'Meeling up al the Friendship Club helps wi(h my mental heatth - good company as well for my frtness,. 'The infomialion I receNed has been so helpful and you've been so kind and understanding. Thank you.. 'Look fotward to coming every week,. '1 feel very relaxed during our visits,. We operate a comments and compLginls procedure that enables s¥wft response and opportunity for escalating and monitoring. Complaints are usually resolved inf0mlal￿ by frontline staff, who are equipped with the necessary aulhority and resources lo hand￿ customer conceins efficiently. Empowering frontline employees enables them to address issues Immediately, thereby circumventing delays and customer fruslralion. In-year complaints were raised about". Moving frc¥n cash lo electron￿ payment methods- deemed an Invasi￿ of privacy as bank sees spending habits (not upheld). Pool behavior of staff in one of our shops {not uphekl). Reduced quality of aCt￿ltY owing lo loss of specialist lulor (acknowledged and advised that a relacemenl lulor is being sourced)- Page $1 of 74 REGENERAGE INDEPENDENT AUDrroR'S REPORT TO THE MEMBERS OF REGENERAGE . Opinion We have 8udit8d th6 financial siatements of Regenerage Ohe 'Charttll lor Ihe year ended 31 March 2024 which comprise the statèmènt of financial acbvities, balance sheet. thè statèment of cash flows and notes lo the rinancial 518letnenls. including $1gnifi¢anl accounting poliaes. The financial reporting framework that has been applied in their pteparalion is applir3Ntr law and Unrte(l Kirvjdom Ac(Y)Unb"￿ Standards. including Financdal Reporting Standard 102 The An8ncFal R&porting Slandanl applicaN8 in th& UK and R&publio of Ireland (United Kingdom Generaly Ac¢epted Ac(*)￿ling PraC#￿e). In our opinion, thè finaThyal stat8m8nls'. give a true and fair view of the stale of the ¢￿tal￿e companYs affairs as at 31 March 2024 and of its incoming resource5 and 8pplic8th.on of resources. ind￿1ng its incomè and ex￿ndIt￿re. for the year then ended., have been propeily prepafed in ac(#)rdarts United lfjThJdom Generaly Accepted Aco)unting Praclice. and have been prepar￿j in a¢xordance requirewnenls ofthe CompaniesA¢t 2006. 80$l$ for oplnlon We conducted our audit in a¢ctsrd8nce wilh Intemalional gaTxlaids on AudTttng UJKI IISAS IUKII and applicable law. Our responsibilities under Ihose standards ale further dew*)ed in the Audilorfs responsi￿7￿￿e$ for Ihe audit ol the fin8fl¢i81 slAt8m8nts section of our ￿￿rt. We are indepenthnl of the Charity in accordance wtth the ethical requirernenls that ale relevant lo our audti of the financial slaten￿nts in Ihe UK, induding the FRC'S Ethieal Standard. and we have fulfiled oui olher ethical respowbiliti.es in accordance wth these requirements. We believe that Ihg audit ev[den￿ we have obtained is suffi¢ienl arKS appropriate to provide a basis for our opinion. Conclu$ion$ relatlng to golng concom In auditing the financial statements. we have concluded Ihal the Trustees. use ot the going C￿CeM basis of a¢counling in the prepar81ion of the fman¢ial $talements is appropriale. Based on the work we have perfowrned. we have ￿t ideth"fieil any maldial unc£rtainlies relaling to events or conditions that, individually or collefANety. may cast sKJnffj￿1 doubl on Ihè Charity's abilily to continue a5 a going con¢ern for a ￿rIOd ol at leasl ￿e7Ve months from when Ihe fin8rKxal stslèmènts ar8 autlwis8d for issue. Our resp¢)nsibilit*S 8nd Ihe responsitslities of the Trustees wth respect to goin9 c0￿M are described in the relevant sections of this report. Oth•r inforn)ation The other information comprises the infomiation In￿L￿ed in the 8nnuJ report other than thè financial statements and our audilofs report thereon. The Trustees are responsible for the olhei inf[￿a￿On wntalr￿d within the annual report. Our 0[￿'n10n the financial statements does nol (x)ver ihe other inlormalion arKJ. ex￿p1 to the exlenl othemise expliciyy slated in our report, we do Thjt eX￿￿eSS any lomi of assurance ￿)nClUSion thereon. Our responsibility is to read the olher informal¥)n and. in dDing so. c￿sider whet￿r the other inlomialion is materially inconsistent ¥￿th the finanoal ststemenls or our knowledge obtained in the course of the audil. or otherwise appears lo b8 malerially misstated. If we *Jentify such material Inconsisten￿e5 or apparenl material misststements, we are required lo deleiffline whelhet this gNes rise to a material nmsslalement in the financial Statements therns8lv•s. 11. based on the work we have perfomied. we cO￿lUde that there is a Mat￿la1 rrisstalemenl of this other information. we ore require(I lo rewt that lad. We have nothing lo report in this regard. Oplnlons on olher matter¥ prescribed by the CompJniey A¢t 2006 In our opinion. based M th8 work undertaken in the ￿U￿se ol our aLMJil'. Ihe information given in the Truslees. rertbrt for the financial year for whmth the linanaal stalenEnls are prepared, which in¢ludes the directOTS' ￿Port wepared foT tre Pltrposes of Company law, is ¢onsislenl with the financial slalements". and the di￿¢t018, report included within Ihe Truslees. report has been prepared in a(x*)rd8ncè with ap ￿1rable legal iequiiemenls. -52- REGENERAGE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF REGENERAGE Matt•r& on whleh wè are ￿quIred to report by exc•ptlon In the light of the knowledge undetstanding of the Charity and its enMronm8nl obtained in the Coll￿ of the audit, w8 have Mt idèntified material rni5slalements in ihe diredors, induded within the Trustees. report. We have nolhing to report in re4)e¢t of ihe following matters in reL4tbon lo ￿lch the CompaniBs Act 2006 requires us lo report lo you if. in our opinion.. adequate accounb.ng records have not been k¢pt. or ￿lUMS adequate f(K our audrt have nol teen received from branches not W51ted by us.. or the finanoal ststernents are not in agreement￿th th8 ￿C￿nting records and retums", or certain disclosures of trusiees, r8muneration speofied by law are nol made., or we have not received all the info￿allOn and explanati￿$ w& require fgl t)ur audit.. or Ihe Trustees were not eniilled lo prepare the finarrial st3len*nts in accoidance with the srnall companies regime and tske alwanlwJe of the small cOnwan￿s, exèmptions in prèparing the Trustees. report and from the requirement ILTr prepare a $tratwJi¢ rewt Responsibilities of Trustees As explained morè fulty in ststement of Twslees, reSpOn￿bIllIes. the Trustees. who are also the diiectois of the Charity for the purwse of 1￿MpanY kw. are respon￿tAe for the preparatK)n rtrf the finanrAal slalements and for being satisfied that they give a Iwue and fair view. arKJ lor s￿h inlemal control 8S thè Trustees determine is necessary lo enable the p￿paratiOn of finanoal stalemenis that a￿ free from matèri31 misstalemenl, whether due to fraud or errrN_ In preparing the financial ststernenls. the Trustees are resF*)nsible for assessing the Charity's ability to continuè 85 a goiThJ concern. disclosing. as aP￿cable. mattels related to goiThJ concern and using the going concern basis of accounting unless Ihe Trustees ￿ther intend to liqumlate Charitable ￿MpanY or to céase operations. or have no realisl'c aliemab.ve t￿110 do so. Auditor's rgspon¥ibilitles for the audit of th• fina￿la1 8tstenwts Our objectives are to obtain reasonable assurance about whether the finar￿laT statements as a whole are free from material misstalemenl. whether due to fraud or ¢￿. and lo issue an a￿1110￿$ reporl that indudes our opinion. Reasonable assurance is a high level ol assurance tKJl is not a guaranlee that an audit conducted in accordance with ISAS {UK) will a￿ayS deted a material misstaternenl when il exists. Misstslements can arise Iiotll fraud 01 eiroT and are considered material rf, individually or in ihe aggregale. they could reasonably be expecle(I to influence the economic deciwns ol useis tsken on the basis of Ihese financial slatemenis. The extent to whith our proceduros are ￿pable of detecb.ng irregularities. indUd￿g fra￿￿, is detailed below. REGENERAGE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF REGENERAGE Ourapproach to idènbfyirwJ and asseyyng the ii*s of material mi5slatemenl in resFe¢t of irregularities, including fraud and non-compliance vrith lawg 8ThY regulab"ons. was as folb)ws.' the engagement wtner ensured that the engagemenl leam o)Ile(lively had the appropriate compelencg. capabilities and skills lo idenlfy or recognise non-cornpliance Mth applicable laws and ￿gulatiOnS.. we identified the laws and regulations appkcabbe to the charity through discussions wth truslees and other man8gemenl, and from our kw¥)w]edge and experience of charity sector,. b we focused cffj SpeCrf￿ laws aThJ reguL4iK)ns which we ￿)nSidered may have a direci material eff￿1 on the financaal sEalements or the operations ol tharity. induding the Companies Act 20(￿. Charities Act 2011, data proteciion. anti-bribery, employment. food hygiene and heahh and safety legislation., we assessed the extent of cw ￿lart¢e wrth Ihe laws and regulations identified atry)ve through making enquiries of management team and inspecting Wl e1)rresp￿nce- and identif￿d laws and regulations were communieAtèd within thè audit team wuiarly 8nd the team remained alèrt lo instances of tK)n- compliance thrtsughtsul the aLKlil. We assessed the susceptibilily of the charitys fina￿￿al stateM￿ts to malerial misstatement. including obtsining an underslanding of how fraLvJ might ocf)Jr. by.. m2knng enqviries of management team as to where Ihey consklered there was susc8Ptibility b fraud. the krn￿edge ()1 actual, sUs￿¢ted and alleged fraud." and nsidering Ihe inlemaj (x)ntrols yi ￿a¢e lo mitigate risks of fraud and n(kncX)Mplian￿ with laws and regulations. To ad¢Jress the risk of fraud through management bias and ovuT*Je olo)ntrols, we.. perfomied analybcal >Y(￿dureS to identify any unusual or unexpected relationships: tested journal entries to identify unusual transact￿nS.. assessed whether judgements and assumptions made in determining the accounting esiimales were indicative of poiential knas., and • invesligale(l rationale behind sKJnifif￿nI ￿ unusu￿ transacttons. In response to the risk ol irregularilies and norrforn￿lan￿ wilh laws and regUlab"C￿5, we designed piwdufes which included. but were not limited to.. agreeing fin8wKial 51aleTnenl disclosures to undBttying 5upwting i10￿MentatirY}". enquiring of rDanagemenl as lo a¢iual and p(rtenbal ITtigalion daims- and reviewing correSponder￿e with HMRC and relevant wulalor3. A further description ol our responsibilities is avalable on the Finanaal Reporbng CcMJncifs website al.. https'.11 www.frc.org.ukJaudrtorsrespon$ibilibes. Thhs descfiplion f(ms part of wr aKlilorfs report. Uso ofour report This rèport is made solèly to th8 chariiabl& companls menknrs, as a t￿y, in aCCordat￿e with Chapter 3 01 Part 16 of the Companies Act 2006. Our audit woth has been umlertaken so thal we mighl slate to the charilable companls members t￿se mallers we are Tequired lo stsle lo them in an audilorfs report and foi no other purpose. To the fullest extent pemilled by kw, we do not ￿p1 or a$sume responsiblty to anyone other than the charitable company and lh8 charitakk company's as a b￿ly. for OLK audi( wob*. for this ￿pC￿t. or for the opinions we have formed. REGENERAGE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF REGENERAGE Hèlen Furlong FCCA (Se or Statutory Audilor) for and on behalf ol Xelnadln Audit Limited hartered Accountants StatutoryAudit 46 Hamitton Square Birkenhead Wirral Merseyside CH41 SAR REGENERAGE STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Unre$trl¢ted Restricted funds 2024 Total Unrtstrictsd R•stri¢ted fund$ fund$ 2023 2023 Total 2024 2024 2023 Income from: Donations and legarAes Chantsble activities Other tfading activiti8S Inveslments 175,798 795.190 1.345,601 175.798 849285 1.345.601 69.158 891.142 1.210.149 385 73.871 143,029 891,fj42 1.210,149 385 54.095 Total Income 2.322255 54,095 2.376.350 2,170,834 73.871 2,244,705 Expenditure on: Raising funds Charitable activitiès Dementia & community actiwlies 1.523.066 1.523.066 1.214.563 1.214,563 810.376 103.980 914.356 866.￿) 44.600 931,590 Other expenditure 13 13.502 13.502 Totsl eX￿ndItUre 2,￿.442 103.980 2.437,422 2.115,055 44.600 2,159,655 Nel gainsllknsse$l on inveslmenls 14 11.4591 11.459) Net In¢Omel(expendl￿o> 14.791) (49.885) 154.676) 54.320 29,271 83,591 Transfers behveen I￿1(1$ 116.503 <116.5031 Net movement In funds 10 111.712 1166.3881 154.6761 54.320 29,271 83,591 Reconciliatlon of fund$: Fund balances al l April 2023 1.336.997 311.539 1.648.536 1.282.677 282.268 1,ffi4,945 Fund balances at 31 March 2024 1,448.709 145.151 1.593,860 1.336.997 311,539 1.648,536 The statemenl rjf fina￿￿al admb.es indudes all gairts and losses recognised in the year. All income and expendrture derive from conlinuing actiMb"es. REGENERAGE BALANCE SHEET AS AT 31 MARCH 2024 2024 2023 Notès Fixed a$$•ts Intangible assets Tangible assets Investments 16 17 18 83.954 935,640 787,989 262.698 1.019,594 1.050,687 Current assets stocks Debtors Cash al bank and in hand 19 20 9.627 278.834 666.667 7,078 150,427 628,961 955.128 786,466 Creditors- amounts falling due within one year 22 (380.862) {157,6751 Net current assèts 574.266 628.791 Total assets less current liabllitlès 1,593,860 1,679,478 Credltors: amounts falling du¢ after more than one year 23 130,9421 Net assets 1,593,860 1,648.536 The funds ol the Charity Restricted income funds Unrestricted funds 26 145,151 1.448.709 311,539 1,336,997 1.593,860 1,648,536 The en15 were approved by the Trusiees on .2*...i.1...￿. MrNGTe Trustee Company regislcation number ￿841314 (England and Wales) 57- REGENERAGE STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Cash flov￿ from opèr•ting activities Cash generated fvown opeiations 31 101,157 220,7 Irwe8ting •¢tivibe8 Purchase of intangible assets Proceeds from disposal of intangibles Purchase of tangible fLxed assets Proceeds from dispos81 of tangible fixed asseis Proce8ds from disrK)sal of investmgnts Inves1￿nI income received (79,4521 (8,012} (231.1831 I￿.026) 8,012 269.lJ94 S.(KJO 385 Net cash used In Investing activiti&s (35,8751 144.641} Flnanclng actlvltles Repayment ol borrowngs Repayment of bank knans 30.168 (58,478) (30.942} N•1 cash used in flnanelng actlvllles 127.576) 128.3101 Not irtcrèa￿ in ca$h and cash equlv•lents 37.706 147.832 Cash and Cash equivaleftl$ at beginning of year 628,961 481,129 Cash and cash aquivalents atend of year 666,667 628,961 REGENERAGE NOTES TO THE FINANCIAL sTATEmE￿s FOR fHE YEAR ENDED 31 MARCH 2024 Accounting pollcles Charlty Inforn)ation Regenerage is a private company limited by gtsaranleè inwporated in England and Wales. The registered office is Beech House, Lancast￿gatQ, Leyland. Lan¢ashire. PR25 2EX. 1.1 Accounting conventlon The financAal statements been prepar￿1 in 8¢LX)rdance th the Charitys Memorandum & thcles ol Associalion, Ihe Companies Act 20(￿. FRS 102 "The Finan(ial Reporting Standard applicable in the UK at)d Republic ol IrelaThl° I"FRS 102.1 and the Charibe5 SORP "AcccNJnling aThJ Reporting by Chariti8s.' Stal8m&nt of Recommended Pracb"ce applicable lo charilies preparing their accounts in accordancè with thè Financial Reporting &andard applicable in the UK and ReplknI￿ of Ireland {FRS 102}" {¢ffeclive 1 January 2019). The Charity is a Public Benefit Enlily as defined by FRS 102. The financial statements are prÈpared Èn sterling. which 15 the functional currency of the Charity. Monetsry amounts in these fin8niial stalements are roLTrnded to Ihe nearest £. The finanGial stslerrEnls have been prepared under thè historical ctht ¢x)nventiM, modifie(I t¢ include the revalualion of certain f￿ancial instruments al f8ir Value. Tl* principal a¢xountirMJ p)lieies adopted are sèt out below. 1.2 Going eoncern At the lin* of approwng the finarKial 5talemenls, the Trustees have a reasonabt8 expectation that thè Charity has adequate resources lo contmue in OFwat￿n3I existence for the fweseeatAè future. Thus ihe Trustee5 continue to adopt the going concern ba￿S of accounting in prepariry the financial slalemenls. 1.3 Charllable funds Un￿striCted funds are availa￿e for use al the discretion of TnJstees in furfheran¢e of their Ghaiitable objectives. Reslricied lund$ are subpd to Spe￿r￿ cOTrJili￿S by donors or grantors as to they may be used. The purposes and uses of the les1r￿ted funds a￿ set out in the ncrtes lo the financial slalernenls. Endowrnent funds are subpcl lo speofic cowNJilions by donrxs that the capital mLL81 be maintain&J by the Charity. 1.4 Income Income is rècognised whén the Charity is legally entiikd lo it after any Ferfom7ance cOrKli￿.￿n5 h8Vg been mel. the atnounts w be rneasured reliabty. it is probable that incoErt wll be ￿ceived. Cash donations 8re recognised on receipt. (thr (*)nalions a￿ recognised orKe the Charty ha5 been NO￿r￿dd of the donation. unless perfonnance condib.ons require defetral of the amount. Income lax ￿cOVerable in relation to donations receNed under GIftA￿ ordeeds of covenant is recoJnised at the lime of the donat￿n. Legaaes are recogniged on receipt or otherwtse rf the Charity has been nolffied ol an impending distribution, the amount is known, and receipl is eXp￿￿ed. If Ihe an￿nI is ncl kntr*m. Ihe legaw is treated as a contingent asset. -S9- REGENERAGE NOTES TO THE FINANCIAL STATEMEKfs (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting pollcle8 {Continutdl 1.5 Expentlithre Expenditur8 is recognised once Ihere is a *al ot u)nstructNe otAigatMMJ to Iransfer ewnomi¢ benefil to a third party, it is probable that a transfer of ewnomic beneffts wll be wuire(l in settlement. and the amount of the obligalion be measured rel￿bty. Expenditure is dassified by arAiMty. The costs ol each ￿lIvity #re up of total of threct C051s and shared costs, induding support costs involved in undèriaknng each acawity. Direcl cos15 attril￿table lo a single a¢ts"vity arè allocaled directly lo that actsvily. Shafed costs whKh contitjuie lo mole than one activity and support costs wh￿h are not atliibutabl8 lo a wnglg aGtiwly are appoth.oned befv￿en those activilies on a basis consrstenl with the use of resources. Central *aff cosls ale all£￿ted on the ba51$ Of lime spenl, and deweoat*Jn charges are allcuted on the piwbon ofthe 8sset'$ use. 1.6 Intangible fixed assets other than goompany foi ￿rtain of the coThpanie5 woperbes. Leases are negotialed for an average tem of 10 years are r￿ed for an average of 5 years. The rental agree￿NIS mainly have a break clause after of 3- 5 years which woukj reduce the commitrnent if Ats￿e were to ￿ givèn. At the reporiing eNI date the Charity h&J outstanding oNnmiimnls for future minimum leas8 paymenis under nonthcancellatle operdting leases. fall due as fdlryw5'. 2024 2023 Within one year Between and five years In over five years 306,OL 1.035,709 844,999 183,OC 480,585 349,710 2.186,708 1.013,295 30 Related party tran￿¢tiOn￿ There werg no Elisdosable felated party lr3nsacb.ons during the year {2023 - none). 31 C4$h generated from op•rations 2024 2023 (Defirylllsucpus for the yfyar 154,6761 83.591 Adjustsnents f￿.. Invesln*nt incorne r￿nised in State￿nI of ffinarK4al &b"vibes (Gain)Iloss on disposal of langible r￿e￿ assets Gain on disposal ol investmènts Fair rdlue gains and losses on investments ArnortISat￿n and impaimienl of Intangib￿ assets Depreciation and impairment of tangiwe fixe(l a￿ts (5.866) 1385} 13.502 {6,39S) 1.459 3.510 75,520 85.CJ92 Movements in WO￿1￿ capital-. Ilncreasel in stocks (In¢￿ase) in debtors Increase in creditors (Decreasellincrease in deferr8(l incon 12,5491 1128,4071 224,129 14,308} 13,2531 {20,880) 34,139 27,618 Cash generdtsd from operat]ons 101.157 220.783 -72- REGENERAGE NOTES TO THE FINANCIAL sTATEmE￿s (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 32 Anatysis of changes In net funds A11 Aprfl 2023 C•$b flowsAt 31 March 2024 Cash al bank and in hand 628.961 37.706 866.667 Loans falling due within one year Loans falling due after more than one year 130.168) 130.942) 13.366} 30,942 133,5341 567.851 65,282 633,133 73-