REGISTERED COMPANY NUM8EK. 00717361 (Efflgland and W￿e$) REGISTERED CHARITY NUMBER: 1129973 Age Coneern Morynnwg Limittd (A Company knmited by Guar4n¢e•) trading as Report and Yw ended 31 14arch 1021 'A4C4X8R5• 0110W2021 COMPANIES HOUSE A17 Contents of¢he Statements for the year ended 31 March 2021 Trustees Ann￿￿ ReptrrL Tnrstees Statefflent Chairn￿'S Statement 04"ecoves and ACCi￿rIeS 4 Ach￿VeMents and Ptrfortywct ans lor hjrure Per￿d5 8-19 20-23 24-25 26.29 30-31 RefererKe and A&Trinwati¥e Detsds 32 Report ofthe Independent Audwrs 33-35 Sotement of linanoal AcuTrAues. Group 36 Suremenr of lir￿￿al ACU￿￿¢$. Coffpar 37 Crfflsdhlated Sheet 38 39-40 Notes tr the Financ￿ 41-59 Contern Umited Trnste¢s Annual Report for the year ended JI Marth 2021 I. TftVSTEES STATEMENT The rrustees are pleased to presenr the￿ anrthl director5 fEPDrr rogether the con501Klared fu)ancAI Statements of the charity ¥nd its sU￿d￿ry for the year endmg 31st Marth 2021 which are al¥0 prepared to meet rhe rewirements for a direttors. report and aCcO￿ts for Corrwies Att purposes. The fThrK41 sr#emerbts c(¥nply With the Chariw Act 2011. the C¢)rnpanies kn 2(IM. the M￿Orandl￿ and Article5 of hxociation. and Accounting and Reportirp4 by Charityek Ststement of RecommendEd Practice applicable ro (harirl￿ preparing their a¢counTS in xe0rd￿￿e v4ith the Pman￿[ Reporting Standard applTrcalAe in the UK and Republic of Ireland IFRS1021 leffeurye 20151. Trustees Annual Report lor the year ended JI Marth 2021 2. CHAIRMAN'S STATEMENT Introthxt5 When I wrote my ststememt for the yt¥r 2019no. I hath'r how kngthe COVID.19 w&mic impact our Ibves and that at the tThe alwritir¥ this statemtnL we would still be li￿￿$ under so muth uncertainty in the midx ofa ￿1rd ￿4ve. of riwng infe¢rK)n rares. During th¢ yw we ew¢n(ed bss ￿ a of ranging from being awe tg access good5 and service5 to losing I0￿d or￿5 and in the charity's the p¢ople we wer¢ supporrint v41 our serrices. Some ol our Ser￿ users have d¢d', some of serri¢e users experiEnced uDirn¥n*Ae105S' someof our seTrice users have exper￿Ce￿ a de¥￿Tr¢Ing wpacton their physical Jndlor meTrtal he￿th. and SC•rTre of our ser¥Ke users have not th their homE in over a year. Whilsi the COVID. 19 pandemic ha5 been absdutety ¢Ye¥asraDng for our CfMnmuniT*& and arwabty eVery¢￿e h33 experiehced one ol their toWe5r years to date, we are b￿"nnIng to see embers of hope emerge as we begn t• rewm ro ommunity lrfe. As ptrr ol thts 'rewrn ro n¢)rniaf, look ￿ck and ¢elebrate how v4¢ a5 an orz*)is*rle￿ Ind socw. came tOKether to re￿￿ to thv& cri515 aThJ keep saf As is fusr¢mary, thi5 year'5 Tru5tee5' Report contyns Yariou5 facts and figure5 abour the Charity's PErformance and work throughout the year, and I hope IE illustrates how the Char￿Y has worked extremety hard ro dÈliver irs srr4regTc pnoritits. pr¢¥mo* YtyhJnteerin& our sticial enrvpns< and irKre4se ¢)ur su5tynaknlity. As a chariry we pride cur5ehe5 ￿ worknng wllaknTati¢Jn our many paro)w¥. In March 2020. the UK Governmu￿ ar#ioynted the CcKorowrus (COV1￿19) ojtbreak in Wuhan. China had rezthed British shore5. The country pknced on lock4ovm. People aEed were told to seK_isolaie and onty go cAJtdoors fr* essenTial shopping or medical appointments Thc•5e li￿ry With Cond￿￿$ such as d￿betes. chrontc respirat¢)ry £¢)ntJtDons. pregnanE wonien, and those ¥•ith suppressed immuTre condiriorts were ifistructed ro 'shielrf fr￿ any¢￿ r￿¢ in thwr immethate household and to have I"Itnited contatt with those in their sehdd. These resrrKty¢w would have a syThlcant inpact on older peopk. many 0[￿ rel*d on heakh. s¢xial care and third se¢tLY setyices. alohg vMth family suppory - tor far m￿Y peop￿. thAt support W75 withdrayfvn or dramatIC￿lY reduced overn￿hL The tharity's senhy IEadEf5hip team reS￿ded by creaiing an Emergency nanning Group Ind worked dosety wffh senk)r l¢xal authoriry offictaL%, the Unr¥ersity Health Board and the Third Sector umbrelts tsrga#isations ICVCsl to awre we used our resour(ts in the most effective and appropriate ￿￿y. Our response was rwo-lold- firsrty. 10 supp0rtc0rnmun￿Y resilience thr*)uRh volunteeriTht d by dE51ziiating a team to work with ftthondda CyTron Tal C*YJnty Borough Counufs Ccrnuniry Re5ilieTrct Hubs to deal with reques¥s lor information. athKe and community SUpport￿th shoppin$ pre5cripDon collecrK)n and escortingto es5enDal tnedKal appoihtft*Ats." andst¢oThd4v. redepl¢4ingour BE¢EErat Home teams to 5UPPOrt Jlnerable older people (*schar8ed from acute settin85 ￿t0 new stepdown facilitie5 in Merthyr Tydfil and Bridgend. Over the year this COVID-19 specffjic wpportgrew to include srtting up a thdiGAted'v&xi t&xi seTri¢e dr￿1￿¢ people to th￿r vaccination appO￿trne￿ts'. 5UPPOrtinz PEDplt wrrh thwr seW-i501ation by working with We15h GoverrwnenL Local AuthoritiES and othEr ddivery pArtners on an Enhanced Food Parcel offer aTrd plac￿% tearns in tsvo C¢)mmun¢y howpls. In 1ddirion.we deploy¢d a t¢am to Ysbyty'r Ser¢r4 a COVID-19field htsspi￿. equipped with the technoloy needEd to SUPPOrt Peop￿ makingwdets talts back homE to their bved one5 whilst 51tingvrns 5Uspended. Office bued staff were 5UPPOrted to work from horne with equprnent and access to on. line meeting ￿￿tIO￿￿$. RegU￿r Sraff ￿er￿g$ the Chief ExectsDve kepr sraff up ¢0 dace OTh the charity'5 rtspttmse to latest FIJ￿IC H￿th 8Uh4ance and Goverrwnent announeerntnts rtprdin8 PFE and t￿ting. Board meetillK5. su&committees and pkMwy4roups have beell held onthne since Marth 2020. The repornr¥ period h*$ wthubte¢Jy bt*n the most in the chrity's hwiry. No￿lth5(and1￿K the physical (lisruption of the wdernic 4¥here cAJr worldorce wa5 largety redepkjyed inEO COVID-19 response seyvices or *sked rts wtyrk Irom h¢)m< the wrtpact tsf kndr¥i*nK OFWLUthbt*s being Gincelled and the &mply Nails seThite ntst b•'ng abk ro grow as F4anned has forted us to rekn review. and where nece55ary refresh. the way we operart Aw"le wothng is rKJ lorw an a$pira￿n - we are li and doini it well. We Can see ihe difference horne workinz is to Prthu￿ty. to weRbeing and to the environment and we can see how the use of rTrJbile encourages en8agEmen¢ with staff and supports 5faff in the community tg perform their evEryd•y As a Board we ro aknare rewurce5 ￿ effort ro creaDni and embrat in Cwm Taf MOrg￿￿w￿ Rathel was in5trurTWltal ID dtvtl¢p•g the end-r end process vthKh ATrcILthd esrablishing the 5Y5teffl ofwdfare supporr ffor those who woukl r￿td to be in i501ation. (hjnntthis piloL she WAS Instrutnenfal in workirlgwith the British Red Cr055 to 5Kure COVID-safe tran5POrtatycii l*tilitr5 for those who needed 5Kh 5UPPOrt across the Cwm Taf Morgannwg Health Board ar￿ Rachel has stepped forward and dedicated YKredible tffie and efforL d￿Tr¥ r￿Darkable work ir• the region's reswse rg the pandemic. On bEhlf of rhe Boarf may l exrEnd w sthctrÈ thanks to Rad￿ aDd Tty hÈr ieam at ACM lor 5upporunK her extended role. Age Connew Morgannwg has oThty bew ar the ol frOrb￿r* s¢rvKe delivery and suppor4 bur al integral ro the dESV and planning ¢Jf 5ervKes aTrd ccrnwnunKation to ensure older people were not for¥otten or rnarginalised. Throughwt the reportingyear. we have worked alon?ide m￿Y other organ5satK*n5 on i project ro pro¥idÈ resourees to aid Peop￿ wtho have been ro get ￿tk out in their ¢ommurMves. The Batk co Communiry Life Projett produced practical 2uwJe5 deSryr￿d ro help pe￿e consider the Sm￿1 but positive preparations that G)n be put in place to help them rtren8a8e within their IoG)I comrnunities. We worked partnership Citizens AdvKe. Carers Wales. MATrd. Care and Repair aTrd Valleys Step5 to undertake researth. sei up new 5eTritts and for a t>OSL COVID hJture that embraces 1•clusi￿ty. retognises th¥ers￿y and nurtures colbboration and Cr&prod￿ri￿. Under the ￿adershiP of B¢than *oemark-Spear. our H¢ad of Chthry SeTri¢e& we are excited abtyJt what we wi conDnue ¢0 a(h￿e r(yther. Despite all this new ¥m￿n& response to COWD. we experienced a drop ￿ the overa number ¢1 people we helped April 20 and Marth 21. The cbsure of wr Information Hub and our Simpty Nils seThice. the cioswe ol day-care settinp and our irtknilry to access care homes meant we could Thor prowde 50rne of our'core. ser¥ice5 such a5 inforniaDoTh and athce. weWare rights, int￿￿￿denl advocacr arm acTi¥iries in re5idehtrdl £¥e i* the way wt would likt During the period however. we helped 5.117 oklEr people th a rdnge 0[￿￿es- a reduction of over 40% on the rwrnber of people we hdped ￿ 2019120. Our support to access wdfare beThefirs c¢ntinued to change the liv￿ ol many okler help&ng rg rdise over (228.412 . welfrare enutlernents and help rAdEr people and thwr arer5 Ends meet. Th15 15 an 82.9% reduction in hst year's outturrl of Ll.339.980. demonstratingthe impact'lockdown. had on access w esseThti￿ supportwith welfare benefits. (hr Ccrnunity Support team wtynued to thpL de￿k* and resporld to new joiThr working 0ppcrtunl￿Q5 that not •wsro%*d the Ir¥u of older people ¥50 made inyatt on the way health and social Gire serYKes are delrwered. Thi5 rwrt tdls some of the Stor￿ we haye been invdyed ITh. and how we hav¢ Made a differwKe. l arn deli&thtEd 10 report that work COMr￿Ced at L￿( and thar the programme ￿11 conclud< on sthedule, by AuKusr 2021. The Cynorl proiecr has been a kbtyjr of love S￿(e 2015, when ￿t surred as a ViSh?n for a modernised. more sUStainatAe and inEegrated futurefora fornier Council run older people's day centre. Cxjr Cynon Proiecr Manager. Denise Havard. has dwe a rrwnthdous jo)b of spinniig the many plares thir COME suth a large capital prqetL I look lon¥ard to reporonz on the official opening and first sm months of operarion in next years rewJrL I wotskl ￿s0 hketo reCO￿lse the exwided role Denise roDk on within the Char￿￿. supportingthe Ch￿f Executive arKI senKff leadErSh￿ team str4tty"c ￿3￿nIng and our COVID response plans. You tMII see from the Financial Revivw settl￿ of report that the rwiy appear5 to have ccncluded the year with a very heakhy surplus. k is irnporonr ro nore tr this surpkn5 includes a considern￿e afflowr of c3Pi fijnding de5yated for (ompktion of the Cw Linr Proieo which is thJ¢ to (C￿l￿de in the 5ecoThJ quarter of the new financiil ye*r. Our re¥enue undefspends are also deSIg￿Ted for expenthityre in the rw fina￿111 year and WAI alkny us EO fvlly resume seThices thai were affected by COVID restricuoThs during the reporrinK period. Age Coneern Morganmvz L•mit Trustees Annual Report for the year e￿ded 31 Mareh 2021 Z. CHAIRMAN'5 5TATÈMEMf- Remarkthy, the has athived hi•kr exP￿re4 leY¢ls •1 glneratyon *SJrw¥ the period. We haye been oYeThvhekned by the zentro*ty and kindhESS Sho￿ by the peWe t¥Jsinesses living in the oThmunitie5 we serve. This suppor4 aknngside the diversificaDoTh of our thJndrai5ing xtywities resulted in us Trising a combined income of 137.609 Irom and donarion4 compared m our rarget of 115.CQO . a 100% ihtrtase. My tha•ks to co Adele H¥ries-Ni¢hofr*s. our Head of Enterpris¢ and her team for their tenxty and In 2018 we comrrbirred to bECCming a Livinz Waze brpbyer by 2020. We xhieved by Awil 2019 and have managed to 5uccethHy negoti4te increases ITr fvndin¥ of our knice Level AFeements vlith the Llniver5ity Health Board and Lo& Authoriues co rellecr thi& These incr&)5es are nor guaranteed each year. however arld our projected incorThE from these source5 vrill r￿in sraDL despire *ML*I cost ittcre*ses •fid rising dtynand for tyur ser¥itts, unless we netoiiitr the necessary yplts ¢ath year. This is r￿t a sustwnable arrangemen¢ Ir is our intenri¢)n to ad&ess this by seekn.nz Iw remi agrttments that ￿tIU¢￿ budget uplrfu in recogniDorn ofour ving Wage Employer accredration. We are clear thAt we wdl not contThJe to ddiver contracts that do nor meer our fvll delNery cgsrs and thar ccvwnying rg wbsi0is¢ ￿¢e agreements onty adds to the challenges of short-term or annual hjnding arrangements. As a 8owd we ret08n￿e thar we tsnDot be all things to all people and that limir*d res¢wr¢es ¢an onty srrerth $0 br. The Charny wll, ro i cerrain exren4 ahvays be at risk of cuts to fvndinz Ind Contro￿ lod this is vthy we must eDdeavour new. susTrinabk means of suppoNlng our A5 we look to thE (UDJre dewehp our strategic wiorrDes for the nexf fve years, we will rake stock of the polirical and econornic ¢Th￿ronM￿l[ E• 4kn¢rrire We can thrr4e and r￿C jus¢ in a wodd thar kKks very different and will totytinue to change ar pace. The irnpa¢r of the COWD-19 pandemit has and will reach every corner of society. The economic fallout ￿nd￿btedty affect those for whorn austeriLy had Iready hit h¥d. those For Wh￿ the s>xem does nor woth The prospecr of corbrifbyed avsrerity ro the economK impacr of the lotkdowm Ind P*exit wll affecr okkr propk. The pSythdts￿d impatt tsfdder pee*le bein£'b¢ked dowh. lttr long period5 of tir￿ WIth￿l the company support of friend5 and famity will rnanife5t tself ow the month$ d years ro come and we musr be realty for thaL The Chariry$ 4biliry to understand the thangMl£ needs and aspntions of older pOe apnst thi5 backdmp v4ill help determine our vision for the futur& We haye already rnade a stsfL I would like to take thi5 OPPOrt￿lty to thank our *YJrblorce. w1&￿t wh¢m we coutd not have responded to hundreds of isdared older people thro¥ghM the year. (￿r staff have shown tr•credib￿ dedicavo cc*nmiunent and compassion to the charw and to older peopl< many of them on very differerlt roles rtsponse to changes in ser*ice demand and wothngin r*eW ￿e￿ing4￿1th new teams and with greaier Th3nks to the go¥emmer*r lob Retention Scheme we were ab￿ to reDin three rnembers of staff who would otherwise h*e been at risk of rtdundlftcy. Our staff and vdunteers rnake Ag? Connects morlann￿ the succes5 rt Is and enabk to continue 5upporrin¥ der people to retain. regairb and eTrioy their indewdence and autw. As a charity. we are eX￿ernety lucky to have 5uth ￿ innoTr7tye CEO and a sraff team who have a wswjn for the workwe do ro swrr dder pew4 lamil*s and arern My thanks ￿$080 to our Head of BusNiess SupporL Natasha Awxwny and her lor kewg us focused on wjd governance knks l&e and how we G3n 1th￿e it A wimary focus of thE 5enK•r leadership team throu8knt the year has been or* WorkP￿ce wellb*ng and their role in leading by exam￿< enawing •nd ￿(￿ra&nI a healthy workjlife baL¥¢e and recognising th* coTh%id¢rnW¢ pressure on our WOTker5 to juggk horr*Kh￿lI￿ raring r¢spon¥knlirie5 and Commizm￿[K They advo(a¢ed lor and puc in p*e meawres ro assess and accommo&te our w￿￿kfOrCe durintthe pandetnic tty erwire we $tworred those that needed tr* Se￿.i￿OL4￿ shiekl or T*ork from home As a fair supporvve em￿￿yer. the tharKy made the derlsth ro exclude any CO￿d-19 related 5itkness from affec￿1 an employee's sickness record thring thi% ThatiorLII crisi5. Trustees Annval fteport for the year ended 31 14arth 2011 L CHAIRMAN'S STATEMENT- contlnued linlty. l ￿$h to thank my Co-TrusretsfrJrtheirhard tmorkandongtyngsupport. We wekorned tymnew Trustees ring the period and KnrI￿11atety fdt the very p0s￿l¥t impact of their kn￿e￿Ie. sknll and experience. ￿lOThing nexr fve years tarehJlly. h¢*esrly bur arrthitiou* YMII be ro the 5 long-temi SUS￿n￿lIty. I ItsDk fo￿rd ro &larinK that ioumty with them. with the support of the sraff. vdunteers and ow ￿der stakehdders. Christop r Ward Date: 2£.1o.%/aoRI Ap CO￿1rn Morgannw¥ L•vnited Tnmtees Annual Report lor th• yev ended 31 March 21121 3. OBJECTIVES AND ACTIVITIES Ow Yislon is thar peopk Ihe in • sw Whe￿ older people ¥e reycred •)d en*bkd rts meef th*r JspiratKin5. Our MisS•On is to make a dthrwce to the qualy ofme ofohyer people Ind * posruyt v*w Of￿1￿8. the c￿ri￿ ak To prnmott the rellef Of eJdeFty peopk kn ony mhynner whlch now hereafter be deeffl￿ by low t• be ehoritobh rn •rtd oround the Couttty Bornu£h C•urtils Of&id￿n￿. Mtrthyr Tydfil. Rhondd• Cynon T•ff. To athwe thi& the Tharity is C￿￿1¢1¢4 ¢0 dvrfdopingand prrynotirq the fr11￿￿8 method& . Service Ind $￿P • Public edutauon and th¢xacy. • IMovaDon and researth. • Partnership and cTropeTrtiwk $haF¥ng our obje(uv¢& the misrees hwe consKlered the Chariry c¢)m￿SSIOn.$ bwldlnct on ber*fiL indudin8 the 8uidarKe'pth benefit charty {P82}. Age Concern Morgamwg Limited Trustee5 Annual Report for the year ended 31 Mareh 2021 3. OBJECTIVES AND ACTIVITIES- cOntirn￿a C￿rItable A¢¢lvlty InlorrnMiorn and thtWeK¥e genefiT5 Serbice joint WIx￿￿8 In Sockl Care Teams and Lky Care Sew5 Prti%*Je arrfilhry ro hxal autknry thy care •id 5¢x41 care team5 to Prtivide aDcilkry ￿PpO￿ W ¢*dthrye pkniinz ￿rn5 x throe yned RCT. 4nd Merthyr Tythl to erwre oldEr people Support during t￿1r ¢*Kharge. to en5wre thry return homt #ltlyand ¢)nce WY*. corthue io recewe SUFg0rt I thw ar ¥AI to W reduce ur¥*cessary knsptsl athm&sh)ns a￿￿or Voluntherins Pr Pravide hdp rts e4dÈr pec¥4e Tkn nor ￿ in howThl who do ncrt rwuire SQCtor ne*dB of obdkr wF4e in Ah¢￿1 cl￿Or* Taff. Bridgend and Merthyr Tyd Co￿￿19 Re5poroe kni(e5 Prciecty ddrrtrtd In tht needs the ty￿£ ¥ulner*ble Public 8enefft The trusrees have remewed the Chary commissi￿.5 &wId3￿e ￿ PLthIK benefit and agreed that they rntet the requirements ¥et out therein. to its athievemEnt under the ObiKtNe5 and Acrivic*s sectK)n. Trustees Annual Report for the year ended 31 March 1021 4. ACHIEVEMENTS AND PERFORMANCE COV1￿1 9 Re4>￿$t Age Conrws Mlxgann￿ Is fi•Jcety prtyJd of irs ability ro respwd t• an immedwe and identified need. in a timety manner and Wirh an Approprknite re5pon5e. None of u5 antiopated how l¢)ogthe widemic would go on lor. rbor how long we would be in l¢xkdobvn lor and- he•rthreaknngty- how many older Pea￿e wcwjld sulver the way. Some ol our ser¥ke u5er5 have very 5adfy d*d". 50fnE of our 5er¥ite u5er$ 5ufferEd an unnh¥t)abk 1055: some of our service user5 haye experienced a de¥astaung inpct on their physical andlor mental heakh. and some Of fAJr service sers have not lefr their home in over a ytar. Whilsr the cov1￿19 pandernic has been absolutely devastating for ¢)ur ¢•mmunioe& and arguab￿ ewone ha5 txperierKed one of th•r touKhest ye*rs to date. we are bewnning to see embers of hope ernerge as wt to to c¢mftwJnTry lrftAs partof thts'rewrn ro Thormaf. it is important look ba N4)r *)nly did thi5 5errice leviate isolation for the patient& but it a150 relieved the *hxiety of th*r fami￿ and Iriends. as well SUFWtin8 NHS healtkare teams. Ancillary Support 4t'Step D¢)wn' F*cili¢ies Earty in the pandernic. we redeployed a team of 5tsff towork ITr stepthwn facilitie5 in bridgend and Merthyr Tydfil. These serung5 were desI￿ed and seE-up purely to support vulnerab￿ older peO￿t ro distharye them from a h05poL and to ¢oThtinue to receNe the supp)ry they needed in a purpgse-built lacility. Our ream$ wovided daity meanInK￿l. therapeutic aaTrrues Jnd ¢pP0rD￿rtle5 for pauents to $tsy connected with knily friends hospiraL This ￿(luded ¢ur sraff rr•ember5 setting up a sensory ￿¢m. In rurn they a15Q 5UPPOrted cljniul and health(are team5 to iwnprove wiffit expeTiEnc& welb•"ng and happine5S. 4. Prestription and Food Collectio From the wset ofthe pand¥nrc. thos¢ over 70 and thox wth health condition5. were ro sdf. isolatr. Thrs me3nc for many. they were un*iAe to their Fffescriptions mor were they able to get their essentHI shoppin& Fwthern*?r< a huge maiority off cohort were ntrt equipped to do wline shfwinz - and as we ￿1 rEfnEmber. 51w.ng ddNery stors were dfficulr ro come acro￿ e￿n for those who shcojld h3bY had priority acces5. We were able to Very wickty support lo￿ Authoriry led communiry hub4 as wdl as dÈ$￿Iling our cwm teams (both Yo￿￿teerS arld staffj to supportthe comMun￿r with prescripuon collettvjn and essential 5. Self.lsolaticffi 5wort Swrng in Marth 2021. * wtsrktd tyjr colle4ues i• Welsh GovernmenE Rh¢nd& Cymon Taf CoufjtiL and the comrrwnity voluntary councils in a to provide enhanced 3UPPOrt those who Ees¢ed Positsve for cOror￿viruS needed to sew-tsolate. For anyone li￿n8 in Rhondda C￿On Taf. we were hand ro provide them w4th a fr* food 51YJp to SUFPOrtthwr self.￿OI￿Don. As all our servKe provi￿On. we put the person at the certre al the decision makir¢- us know thEy item5 they needed whith InC￿ded food aThd other e55entlll items lsuth as napp*s LY perfood). Theaim olthe pilot ro assisr our kKal Cownrnwit￿ to Sf2y at hwin¢s%es as uw•l' xr¥i¢e provision 2020 was In unprecedented year across the sector. Wh*lst dern￿ for 50m¢ d our 5er¥ice provision increased. we stmukaneously had a to prore£i ￿￿e{ab￿ service users by prtimdfflg the INchaneeded supporr in COVID-19.safe ways. Althcmjgh our fr¢)n￿l￿t staff were considered as tmical workers and continued w provide support- where tlw could they pro￿ded thi5 in different methods to their usual fxe&ttrfxe deliverysuch as over the P￿e. Other serrices were ordered to shtsrdown entyrety for period5 of tiwne durirtx the pandemK. Such as hoswtsl ¢h"scharge tearn5 within h05pits1s that stopped admiSSh￿s and distharges thje to COWD-19 wrbreak& and the closufe of Lool Authority run day £entre$ where we have staff based ro Pr￿de a(Dtrlty pfo¥i>¢n. ￿1 these 5caff wwe redepk)yed elseythere within the wealth of service prtsvisi¢n the organi5ation pmide5. The serrice offer$ gener41 ond specthi ad¥ice on a rab)ge ef tssues *ffecuDg older peopk I￿￿din1'. Maximising inc¢Jme and ckiming welfare benefirs Care homes Ind charging procedures Planning lor the fiJDJre- Wills. Funeral ￿anS and Equiry Rele ds and adaptations to help remain ID ycur *)vm home Schemes to keep your warrn and energy ekn.eni Man¥ng finaThcial affair5 Housing and tenancy the and adv￿ servKe is ￿lIble by wrKAis or v4 fate-ttrfacÈ *pwntment However. during the reporrww period, to the COVID-19 wderniG the serYKe was prIm￿ty prgvided by lephofte conratt with stsff working from home. The team also swrred the management ol refertals that were comiThz though from Ind￿l&ja& community hubs and other 5eryict PrO￿derS w suppe*rt older pE￿e with fotsd 5hopping3nd pre5CriPtion ¢olletyon requests v￿re on ￿ shielding patient I￿L During the perTod 1st April 1020- 3 Isr March 2021 the Spec￿liK •thi¢e team sworred cliwts lth)wft by 58% frc*n 1.682 in 2019.20201- this figure is substantialty lower than in previous years thje to the servKe being predominandy telephone c¢)ntxct and a lot ol our serrice users preferriTrg face to face supporL The arnount of btoefir income clwmed durp)g the period was <228.4121* swffjcanr thcrease ¢)f 82%- down from £1,339.979 in 2019.20201 although sorne claims submitted durin£thE month of Marth Iwhith cantake up to 12week5 to proce551 have noi yet been ￿SesSed and the final figure ￿11 not be kThown until Juty. The was once assessed for. and 5ucce55hJlty retiirbEd the Athice ¢hality S¢and¥d {AQS). To hold the AQS. organi￿rIonS are audired every years and are rÈquired w demons￿11¢ that they are accwible. effecri¥ety managed. and employ s¢¥ff with the sknlls and know4e* to meet the needs of their dieDr& Mr M suffers severe anxiety. He eonracted our athi30r by ph￿t duriNg the pandemK lockdown #s he was very disrressed as he was exptrienorvg daficulry with his appluion for Em￿trYMent ￿PpOrt Alltswan£e (ESAI. He been asked to undertake a mEdial cathsu￿*￿. l¥Jt thi5 was KOiThg to hye to be carried out over the phone due EO no fxe-ttrf¥e CQnTatt ￿•¢¥ He felr he wtyjld be dr> thi$ Ikn to his anxie(y. ro delay the ¢onsukarion until Ia(e-rTr￿£e apPoinTMen￿ rewmed. As thE pandemic and bckdown pro8rt$sed, Mr M recesved another letter request￿8 him to urthrtake a telephone consuhation. Once yn. he contacted our *d￿Sor ask￿g rf she would be able to suppory him and partake rt the r￿eph￿e consuTrration- she ¢onucred ESA and they agreed a and date when the three-*4Y tall would take phce. Mr M w7s very happy this and the call wenr ahead w￿h him feeling supporr¢d by our al￿$0￿. The OL￿¢£￿¢ was he wa5 5Kcesslul wtth cl¥"m for E&A %*thich resuked in a weewy pa￿t of £91.45. Age Conrern Morgarnmg Umited Trnstees Annual Report for the year ended 31 March 2021 4. ACHIEVEMENTS AND PERFORMANCE- e4Xrtinued Independent AdYot*ty Ser¥itÈ {Rhondd* Cyn¢x Taf) Our a+kncates PrO￿de a ¥tyte for older people by li%￿ning to thew views and concern& helwng Peop￿ explore their op[￿)nS and righrs and by Pr￿dIng F*OP￿ wllh AifornyDtyi ro make a more iThfornied decish)n. thjring the period tyjr Alfvocates suppfftd 1110 clierbts {a fiearty 8% incro45e from 176 ID 2019.20201 with the rnaiority of referrals made lor Cwrinuing H￿￿Kare. followed by representation at best interert rneetir￿. 6% ¢f our clienrs wer¢ relerred fe* Poss￿1¢ fina￿81 abus In 2020, one of our MdEpu￿ent a&￿tartS supporred a was a viurm of financial abuse - PErpetrator was his woe who wa% stealing his weewy pension and not allowng hirn acces5 to their ioint bank accounL The teTrtlernJnwasdeEerioratinzat he*ne- the reffer￿ came thmgh frcmsool se*yKesafterhe suffered a fall and w75 hOsP￿￿1$e& The 8er¢dern3n akn had dernentii Whik%t h05piral he stated to his social W¥)rker that he did nor want to retyrn howne to hi5 this poinrwe rettNed the referral and advocare made contacL Our atfvoure *ty￿ned their role- that they were there to SUPF*rt him independenrty of s¢xial $erYices and his tarnily. and that they wouPd helr his wishes and views on where he winted to INe upon discharge fr(¥n hospol. After talWrtgthtough all his1￿l￿e option5. an5werin¥aDycorKerTrsand ￿she5 hE had. thezentlEman decided he would like to rry shekered accommodaTion would like it to be in hi% kncal area. OJr advocaie and thÈ social worker worked roKEther n fiThdthg ¥ plxttnertt that was suffable and ifb the area thar he wanred to be in. He Th￿4 lives Ill 5hdtered accommodation where he indepEndenty and ha5 lrfeline5 throuzhout his flat in case of ernergerKies. He enpp going into rown his broth¢r $¢¢5 rTr)re otten because he would not *Asir when he lived ar horne With hi$ wife as he wls made rofeel ￿W¢koMe. He ￿$0 made new friend% ￿ has a much more xtive and SOC￿ lrfetye. Mentoring Our menrorini scheme wa5 ￿ul￿hed in 2020 ￿ thjndtd We￿h Gts¥enw*a)t's FoundatK*nal Econorny Challenge Fund Project unvl 31 Marth 1021. In ori&nal fom the projett was set out ro provide more indlvidulty rnllored inten￿Ve support a fao-ttrfa(e ba54 to iDth¥TrthJals thL> were idetiofied and referred into the proje£L H¢)wever due to Government tyiddines around the P*ndemiG hce ro fa¢e support was no longer Possible. Instead, mentoringwas delivered viathe ￿￿PhL￿e and through ¥ideo ￿1￿. supportprovthd included besp¢ke one ¢0 oTre mentoring coachint. Week￿ goJ Setting and re￿e￿Ing these dur¥￿ exh weekly call.. 3iRwstinK where necessary and ¥JplicaNe 3f*d referrirlg on to other Organ￿tIons1St￿￿t0ry ser¥icÈs rf required. All 16 of the participants ryorted a POSiTiV* th¥y in their cwhlence and ftwd berween the beginning and end of the supp¢￿ they receNed. 12 ofthe PartKiWts repwtrd that thÈyfdr tharwttwy dlsandpl serring hade￿￿edthern to develop resilience and an enhanced to cope the many knkdowns and ger￿TrI re5triCtb)ns associated with COVID-19. All 16 participants stated that thty woukj the &rnp￿ Ttstethtr serrice to Others. All 16 partKpanrs (1￿Med that th￿r irrrfohefflent Together had been one po¥ri¥e thkng thar helped them feel enEaKEd and htw ro them fttltyy and isol•red. Day Centres Across Bridgend Rhondda Cynon Taf and Merthyr Tythl vie provide a team tsf 511PPOrt worker5 to cornpEemen¢ the Local Authoriry sraff in 6 day or rewdentRI centres lor WIE. These teams womote IndeF￿denCe and irbf1usl￿ by providing meaninb*Jl acrivioes supporr to indv¥idLds who ￿¥¢ t1￿*￿11& kn Rhondda Cynon Taf this work 15 a150 extended to the con¥nunity to Pro￿lde outreach support as well. nt workini Sn Ttams In Rhondda Cynon Tal we have a team oftwo outreach workers b3sed within sociil ser*ice5 team& th prride actid and emouonal supp¢yr ro p¢(ple ro enable ro run¥n Ir¥iThg indE￿ndenty in their home as bng as possib￿. These staff merrthrs visir people over the age 0150 who suffer fr(xn demertia or other nCtiOn￿ mentsl problerns that in their own htynes to provhle them with friendshii. inlorni•rw prxtical and erkK>t￿nal suppon via a pArtnership appro¥h serrices. Page IQ Trustees Annual Report lor the ￿*r ended 31 Marth 2021 4. ACHIEVÈMENTS AND PERFORMANCE- cort¥Thued During the paTrdemic outreach support workers pr¢)vtyJed support to a woman In her 60$ vkno needed SLwJOrt th managing herfinances- she IMn£ alohe and her memb¥ who had been was no ltsnzer ab . C>Jr outreach worker visited the sole purpose to set up a bank accouni However. upon making first fonratr, ir became ¥parenE more 5UPPQ¥t Va5 DeedEd- the hoLtse was cald.. she wa5 WEaring a dre55ing gown ro keep warm and she had been Unab￿ to pay her kn115. With our tyJrreath w•￿er5 supporL toKethEr thtywere ab to open a bank account meant the wlxnan was awe ro thposit a * thequ& and she had conrrol of her own finances. Our help ￿50 included teachinz the woman how to use a cash michine. SwKe receiYinK otjr SUFvfL She now has the confiderlce ro make wps into Pontypridd using her bus pass and ¢(ffiplering ￿nkIng tasks It the ￿¢11 br*rfh ￿Ik￿denT1y. Thr¢Wout the year. our primary and secondary care*ased t&wns have experienced a mthtude ol changes. not only due ro redeploymerw, keeping up ro dare ever-¢hany"ng d￿harge procedures w prorecr the mos[ Jlnerable. The Hospi￿ DiKh¥¥e Service tske5 older people. who have beEn dild￿r8ed frcffi A&E DEPartmEnt or the ward. h¢yne and resettles them. The ser¥ice al$0 provides onpng rf Treeded ro help the older person resain. rttwn enjoy as rmch fftdependence a5 potsible aDd redute the of emergency readmi551¢11 to h05Pital. In totsl we 5UPPOrted in excess of 750 tske homes Ido*Tr by 62% from 1.989 in 2019.20201. Of thes 113 pewe were gNen fvrther •t htffte With eTh￿onal wpport benefir chetks aAd shoppkn& r prim3ry dementii care serrice ￿ the cornm￿￿ is imed at supporung pec•le W SO+ to re-pn or main￿￿ th￿r indEPEndEnc& irre5pecuvt of their illne55 or ¢J5abJity aDd ro ￿1P unnecessary h05pnal admi55iDfis 3ndlor prematyjre entry to re￿den￿al care. The service pro￿deS hew ￿)￿jragement and 5UPPOrt to wple tho may b¢ struggling ro live ￿t￿￿￿rIy. The ulurrAr¢ is to help dder peopbe r￿￿Tr liwng in their own horne lor as long 45 rhey wish and is PO55ibl@ by provioing onE to WFvrt ￿ CODODUE doing the thiD85 they enpy and that keep them healthy and independent This 5eTrice ddNered 162 hours of I￿Ort (down by nearly £18% from 197 in 2019.20201 and included refer￿$ ro other a&￿t$, pr(*n¢rir¥ h¢althy eatin& asssDng wrh shopwng and FKo¥idir¥ Practi￿ supporL The figures ftsr these seThices art subsuntialty lower prevvjs tt* three acu￿ h0$w￿$ putDng place teryw servK¢ restrKiions to respond to the COVID.19 outtjreai These included the SUSPEn5￿n of planfted suryery 35 well a5 Outpatient aPPtyntn￿ftT￿ being offered ￿mI￿1￿. These teams ¢OnL￿re￿ thwr service user5 lincluding service l&i¥ers} to prowde support in COMD-19.sale w2ys. often constituted the need for keeping in touch- a siryle phone calL which wa5 iMrr￿aSurab¢È to those experiencir¢ i501ation and loneline55 as VIEII a5 supPD￿1ng dder PEopIE with 5hoppthg and prescripiion colknion5. In these teams provKIEd 081 hours of support The reams ￿s0 promded support in the 5tepdown facilities. Folk￿1￿£ a stay hospffal, one of our seTrice users wei¥ed supporr from Age ConDects M￿ThWg nor jusr th traTr5POrthome. bjt Ymth fiJrther swort thereafter. This inclu¢lEd 5hoppm& eThJuonal supportand help with physical rasks such as bed changinK. Whi&[ wpportsig the genTlefflan. twr support worker idenDfied he c¢)uld be entided io a rethctiorl in sorne ￿11$ thie to achronic illness. Our fnEmber of 5tsff supported a claim whith resulted in ¢)thgoing reduced rates In C¢utycil T￿ water rnte* as well as a Ll(IXI rebact. We tarried on wppor¢lng this ger*dern3n with prden visits dur￿¥ the pwthnir and he has since described ¢wr h05p¢J ¢0 home suppgrt as a "rnarvellou5 service-. Volunteerlng During the repgfting Peri￿ our army oi n Volunteer5 have corbtinued to 5UPPQrt thtw in need ¥ross our area f benefit. In total. these urpxKI heroe5 p¥e 4.203 IKyJrs of their ¢)w• rirr*. As W75 seen across the country, the volunreering response io supporr the r￿￿ ¥w￿￿rable through the p3ndefftc was fvlty V*irnessed by our ¢)rganisatieffj w•ith a 70% Incre￿ ￿ supwJrL Age Concern Moryannwg Llmlted Trustees Ann￿￿ Report for the ended J l March 2021 4. ACHIEVEMENTS AND PERFORMANCE- eont Ow btfriemdimg Sthtme has pr￿ded 1.949 ho￿$ of fr*￿1P- m¥k up of 4.246 contaCTS lan iKr¢￿e froyn 2.496 in 2019_20201 to 224 people. In addition to these befrienthng OWTthers. ¢•Jr volunteers cc*)Dnued their 5upporr on the Reacling Out proyarnrne. The Reaching Out project is airned at peopk vtho are soC￿lY isolattd. or k)ne4Y. and rport after husband saay d￿d at the end 0f￿ne. in th¢ middle of the firsr NarItin￿ kjckdown. Her INed in Engknl rewlriry in Mrs B habing I1￿Je s4Jport whilst shielding. Our team of yO￿￿teerS ensured she V*73 SUPPOrted wrth weewy Shoppi￿ a5 well a5 the tver $0 irwrtant human interaction *then her showg was d2lNered Mrs B told u5-1 arn so. so grateful ro you all- each and every 4)ne thar has supported me. I r¢alty don't knrjw what I would have done. I have lovely n*ghbour4 bur they are ￿lIS old a5 me or dder so are urthe to hdp me. I have iux bEe• so thaDkfvl for the c¥lls to ask if I need SUFg0rt. Ivst to krth¥ thai you have peopk to hdp is tMonderfi￿. l 4vould like to thank you from the bottom of my heart" We supported S.117 peOe to %cets irrformxiw athKt support iryr￿ed 4￿￿1￿ of lif< hdped them their Indep￿¢¢ orr4¥r them a srrrjnger vtyc¢18142 hTr 19-201. We hdped raise £218.412 in wekn bEfiefits for peopk were Imng in poverty or strug8lirrf to pay for the (are and s¥pporr they needed Th￿d￿rIy. 6$% of the i59Je5 we dealt r¢￿Ted t financ￿ powerty1£1339,979 in 19-20). We provNled 7.2Q5 hoyr5 of car¢ and ro some of th¢ musr wlTherabl¢ older people cornmunitY&517004 IR 19-20). 40% ¢fLwr rewer￿S ¢¥ne frorn hdth. Rdwr•ls fr￿Tr farnii¢ triend5 and selF.refrrr¥l¥ made up 24%151% in 191201 with the remaining 36% coming Irom other 50urce5. {1 1% in 191201. 72% fjf the pÈople suptx)ned *tre iged 70+ {6￿ in 19llOI, of which 43% were aged 80+ 134% 191201. Atr Connects Wales We nmwiutio•s prxvces and rods ro vwand irfom pri￿7￿grOUpS •cross Cwm Taf Morpnnw•z. With ovr contyactor M and J Cosgrove Lrd appoinred the renovation of CYTh¢￿ bnc finalty commenced in August 2020. Work has been progressing wdl and the prograrwe has kepr On rarFt de5wfE the very many issues thar the pandemK ha5 thrown up for the cortrxtor ￿ terms of rnan1￿ cov1￿1* safety on site and erratic suppty of mèreriils. The buikling i¥ set to be harthd over on 16" 2021 a tAarmd t)penlry w the wblic on 4" Ocr•ber 2021. Fern Partnership wh(* were lined up ro oke the rerwKy ofthe thy wrsery withdfft, ¥wJ we ha¥e since secured a nw•4 tenant to tske ¢fi the k*s* ¢)f thi5 5pxe. 'stussions are CTiJH8 in reknti¢M to the kne the Maendy Pkne GP surgery. Our new Head ol Enterprise has taktr resporbsibility for the Set up oper*tions of the Hub and wil be rKruitin% the sraff ng Wilh pr¢xwing all serrices al￿ serDng up sptems and procethre5. A r*w plan %*ill be developEd which WAI include the promotion and marketing of the spate. èratlon ndrrising 202Q.2021 has bew a ¢haleng¥y ye¥ for *iy Chari¢y thar relies on fvndr*sbng and t¥￿ts to the* cor8 ¥tyTrAtse4 and whilst we exceeded our fvndrri￿ng rarget for thi5 year- th•r rarger ser deliberdtely low to rdect the impact ol the pandemic on our th'lity to hdd *e fvndr¥wng events. With pL4ns to g￿n supptsrt at a mber of14rge. organised events suth ￿ Iron Man and Cardiff H31[ Marath1￿ an(el￿d or r¢arrayd. we rook the decis￿n to p￿ce our Fundraising and Ev￿ Officer on Fur￿th for SLY month> We moved some of ¢)ur exisung events *)nline aThd idenrified ne* ev¥￿$ that surred an online pknrforni We held quizzes. murder mysrery nighr& online iucrity)* even Mrujal meeungs Sano at ChrisTrma Events h¢ld and nurrthr4 atten&d Ir< Event Zoom with Sanrx Zoom Quiz Ni Online Murder Incgm• rnted 231. £131.72 Li￿.00 55 ch(Idren 28 tickets sdd 10 tickets sdd Pa8e 13 Ag¢ Concern Ploryannwl Llmited Tru5tee5 Annual Report lor the year ended JI March 2021 4. ACHIEVEMENTS AND PERFORPIANCE- corrtinued We have been overwhelmed by the ger*erosiry and kindness Sho￿ ty Individ￿￿5 and buwnesses. This sw10r ongside the diverrification ol our fun&aisir¥ aCtyiDE5 tnabted us to txteed the *nti¢ip*red rarFts for 202 2Q21. With i txget of £15.iY>) income c4X))bw)ed lor and Donarions tme achieved o¥*r douWE thi5 with the aclu￿ it)come £37.609. Slmply Nall$ Our'simply Nails. Serrice was ￿￿0 hel￿ty ￿￿￿cted by the COVID-19 Pandemic restrictions *nd we were unab tts operate cbse contact seThfKes durinK the ￿l￿aL ktkdowm ptriod> We UDlised the Furltyjth stheme for all Na Techn￿aTh￿ and hope ro move back ro a fvdl-Time ser*ice onre confidence increax> Clinics in Aberdare and the Rhondda which were forc04 to close ¢kn ro the COVIO-19 restri¢cions have remained ckjsed, re￿￿n8 jusr 3 venues whith aTi Coythvrth. PonTrprth ACM Office and Merthyr Tydfil Keir Hardie Health Park to operao frorn. Thvs ha5 now resulted in kn in¢rtase in home that we expect rD continue irto 2021-2022 umil cust4)mer crkne increase5 the additional tRnue5 open up. PPE was required for staff and rotroJst deanin¥ 5d￿lIeS snylevnented to ensure zuidEline5 were adhered t Alongside this. addw¢)nal checks Ind pwvwork had to be conyleted ¥Ath eath cuttomer ro ensure staff or customers were put at risk. Despite the ￿￿1r[Lint thallenges fxed 1260 na￿ curDr¥ aP￿r￿ments were still undErtaken beTh¥e*n I" Awll 2020 and 31- Marth 2021 thith resulred th an of £22,737. This. along5th the ￿ts RerenDOn (Furlouzh) Scheme incom¢ resulted in a rnaryjnal surplus of iusr £47. In 2019.2020. 3.315 appoinunenrs were undertakeh with an income of£43,211. This dem(￿$￿$ thatbecause ofCo¥i&19. Sryty Nads eyrienced a 62% decre4se in appoinTrn¢nts and a 47% decrease fft irftyb)e cowed ro 2019.2020. Commerciai menthrship and 'Friwds ol ACM. pxky were develrpd. and we •re delighted *ith the 5UPPOrt these have received. We are proud ￿ now have FNe Commerrial members onknard as part of this Ar*)ual rnember5hip. CommercNJ membership cosrs UfXI for FYI¥￿ ￿￿1T*s*￿ ¢r Cl 50 for 5oc4f Bu51r￿￿Chari[ie& The benefits received include.. "sung of your Cornwy on the +%y CO￿r￿(ts MorpnnwK web5itt alon¥ Twrth your Corrpry Lo de¥rtpt￿n of your Bu5it)es$ and i link ro your C Letter off (per child as part ofthe kn￿lY rnembershp). Knowing you are maknng a positive drffertnte to yow own frjture and the ￿￿jre of those around you. Slmply Llfe We have continued to offer 3 ktyaffinitydelts via S￿}pty Lifewhxhart Free Wi15 and Power ofALtornEy thrtyJ8h Mcclures. Equi¢r Ad￿se through Responsib￿ Lrfe and ￿nEral Plans throush Golden Charter. Ar the ome of wriringthis repor4 our agreewtwith McClure5 has expired andwe have a rwagreefflenr in place Sirnpsons i¢itor¥. Throw worknng in partner5hifv a more streaffllined rE[eff￿ process has beerb irykmented with landin¥ pages and trquiry fomis ¢)n the Connects wrtb5ite whKh 4l¢r••s for data and m￿lton￿E d a swifter response lor cusrLyner> In addition ro this we have brtyjght on bo¥d rwo dEaL% Mitkn4inz I￿vrd￿t throuth WesThiL)re Insure and SOS Watches throw CPR Guardian. Wan$ are being progressed to briTr¥ three rT￿re partners b￿rd in 2021.2021 rpe ¢)Jr Reporr for 2019.20 set fWT a number of PL￿$ for the Fuwre thar we iThrended w athieve in the currenr reporting period. The information bElow yve5 ￿ updare on how tme performed awst those P￿n5 and lists other achievemenu ￿ring the year. Commente delivery of the Cynon LlThr ProiEct schedule and bud£eL Ach*ved with Afhie¥e the Tn*eF4e by art ￿ery ¢)pportuniry to reach their lull potenti￿. We ensure ￿1 workers ￿der8D a thorou8h and m￿In&ful inthxtion that sets them up Chjr mandaiory trrining pr0￿mme for all r¢w stsrt¢￿ who be wothn¥ with ohkr people ensur¢¥ we comply with k•slative requirtyhtt)ts. ThE value and role cf vohJnreeTS ID wpormg our work shoukl ￿ be undere$￿ed. Dvring the year we depbyed over 70 Yoknntoers u) work across ihÈ ¢y¥￿i*l[lOn in a w of roles frorn befriend1r￿ at*nin support Staff and l￿draiSe gualbty and Diversity We dts not discriminare aKainK F*ople ￿ thesrth￿d$ ot. or Sex. Gender ra¥51￿Ment 8ein¥ rnarr￿d or in a cv¥il parti￿. BeinK Pre￿￿nt or on matrrnity Disabiliry. Race Inclu* coknjr. n*v)nlity. ethnic *X naticqd 0ri8il. flelv6h￿ or belief. sexu￿ OrienraTiOn. Pa¥e 16 A￿ Concern MoT¥ann¥i¥ Limited Trustees Annual Report for the year ended 31 Marth 21111 4. ACHIEVEMENTS AND PERFORMANCE- ¢on¢knued We endeavour to ￿0VIde an accewble service to OW Wf>rkers tiur ser*ice u5er5 and our ￿rtThers. We strive meet the need ofpeople sensory inyirn)enE and pe(Wt for Eryl¥h is * second LIngu￿. We can a provide comrnunKatiOTr ￿$￿& BriDsh &8n Langw and in Welsh. Livkng Wage We are proud to have athieved and maintained the Living Wage Accreditition. Being a Living Wage Employer is voluntary and the thariry ￿lIeve$ thar e¥w¢ desefyes w eam * wage mee(s Imng cosrs. Regardkss of a¥< we pay al our ern￿OYee& (asual workers and conrr¥¢ws a I￿1Th8 wage and this has benefited of workforce. As pre*iou54v MenD￿t￿ we tsti4sed theld* Re¢enow Stheme f•r e11yb￿ emplo>*e$ and therefore, to prowde job securiry m our eryloyees ar a vm¢ of ecothtsm* unce￿￿￿. Measurts were taken E¢* assess and ¥ctommodate ourworkforce dur¥¢the panden¥c to erwre we SUFWrted those that Theeded to sew-isolate. shield or work fr¢m homt As a ts"r and 5UPP¢)rrib* eryltsyer. the dwrty m*de the dECiSth to exclude any COY*id.19 w￿￿being and keeping in t4)uch <)Jr 5tsff received regular brie￿ the P￿iC and national tcKk*S)wn to keep them up to date with.. Governrnent widdine SeryKe update& 5ttff updates aTrd conow. ReferTrl pathw7ys to mend health a8enciE Well-being c¢)ping srrateye5. Iselfj referral inform41itin to the Work IRCTCBC Europw hjnded) initMtr4¢. Invite staff to Cuppa Lunch virn￿ se5310ns. A sraff survey showed that the workforce fdt SUPPOrted thjrwythe p￿Ic. RespoTrdeTrts said they felt that the tharity had acknowledged the anxiety ￿¢th￿ed by COV￿.1* and put ID place suffittent measure5 to ensure stall felt suppoyred engyd and ab￿ tr> exprus their c(rfKerns t¥ thw line wrs. Awlt Working and Digi￿ Support Staff who were able to work Irorn hcm< vRre empowered to &) so the Provisi￿ of equpmenL seTher IT 501uvon5. 45 well as inthjction to USI￿ ￿lIfte co1￿￿￿e plArf¢)nnS. such as Team5 and Zo(>m. New and InD￿D¥e solutions were adopred to respond w our rewny reqvirefflent￿d ¥low ¢wr srall 10 workfrom home whilst ddiverinz information and athfice suwce5 by Ph￿e. Those working frorn home were PrOv￿jed with a W.Display Screen as wel 4$ gwjanct on home w￿. Good Go¥trn*nte The &)ard was supported to meer t)nf￿ and continued w perf￿￿ th*r roles and reSPor￿lfI￿eS during the pandemic. This provided kadership and goDd ￿ver1￿Ce to the charity at a time where ￿ needed it MOSL M¢)reover. in-spite ol all the pre5511res pur M the rc $Us￿￿ the vthk ofthe chrity. We have a (Sear plan of the opporwhiries ro ¥oluntee within the charity. (hjr Core xriviries are delNered usfftg VolUn￿r sw¢)rr. C*Jr vdunteers are our yea￿t ambassa&>r5. We knty+V the iwtof volunteer￿gorI the charily's luture. ¢)n v¢Aunreers thÈmsthes and on thepeople th e will dewelopand yowsusointhe incom ¢ams to supporr our work and buikj ou resil*nce. We know cojr wnarket Ind de%tlDP woducr5 and 5errices thaL rneet needs. I￿restrIa￿ and independenr income co cha We are fiJndif•g c¢re acuviry thrfAth ￿re$tittÈd irKomt rate on a full cost rec basis. (￿r staff. ?￿lunteerS and TrUS￿e$ feel that thei Maximise recognition for the work ofACM ￿ ¥T)hJntee Support income gEne¥aring A¥È CoMlE. inrvy4at¥ employer thai cares. as it ernbarks on a Chap￿ motsyng the Head Office to a renovated buik4tng and hub at Cynon Lithc in Aberdare. VVhi15t cannot aP*vay5 compEte on 5alariE& we Jim to attratta 5kn'11ed amd tsknEedV￿rkfOrce throuth our rdlues and the impxt ofour vmrk and staff engaV￿ C￿Se9ue￿dy. we will Th￿&Mist tyjr recruitment process ro erth￿ onthdares, experv*Trce and m&xlm15e the charbty's resources by iwwernentmg iMovati¥e sdution Rernuneration Job EtAtuation ACM •ms ro continue being a Lr4ing W38E Eryjw. whd5t navipting the limits paused by existing A% it aim5 to attract keep tleDL it Mll continue to devebp a job and role srTucrure ro benchmark ardinsr thè Third S¢(tor and pu￿1( Sectgr. It iryortant to have a PAY strutture wthith ￿vIn5 with thE roles and responsthlities whKh ir d￿￿er$. staff Engasement We will improve staff er￿l￿nt throulth SOCI￿ work att￿l￿e$- wnplemenrthg C*)-producfitin etlics and tools inw our work for the deYel¢)pmenr ol polK*s and procethjres. as well as or8anisational strat￿eS. ACM *lm5 to womote cwions within the on a r￿rn￿r of tOPKS 4vhith mxrers ro the sraff. such as errirI)nr￿nd ecol08K￿ iwes. e￿nts. health. wd14¥eirv& Equality and Dl¥ersSty We Will c¢nTmue to reuyit sraff. tyustee$ and Volunteers wh￿h refiects the dNersbry of the society we live ir* and deliver services to. We will also develop pol*ies work prattites that *ddrtts the menopaus& pnder identity. dcme5tic violence and other initiatives such as do¥fr￿dty office which have yoven to enhance staffwell. be￿% in the worwaw whikt bty.ng thildless suff. We to promore the Welsh Lantua8e and irnprove the nLMnber 5tsff have no knowledge of the Welsh Language by at least SX a5 Part ¢f the wel￿￿2 of Fuwre GEnerations Act go￿.. A Woks of bTbront (ukvre ond Dllital Transforrn*tio The ol d¥itaJisation rs to alip with and on the stTateKic obiECtive5 of the orpnisation and ath￿¢ efficiEnw and bo05r rÈsovrcts. The fharity will en*xrk iourneywith irSworkb￿e and Surwrnthem alon¥ tht way. ACM has limited resource5 and everything it doe5 15 to enhance u52r expErRnc& Ythilst prornoting aeeessbility and indepEndence. Work has started and will cOn￿￿e ￿ the area Sharepo*)r- moving ￿ a Cloud p￿rftrm w promote workingand savfflg ￿ costofa seryer. HR Sofmre - that streamlines HR fwKtions whilsi prornotmg staft engagement and independence on matters oftrrinin& ptrfornwice. ¥ffjual ￿*Ve and actess rts their Oar* aftd irrfomation. Digi￿ col￿b¢wat￿n- the *liry for different reaffr4 to cdlaborate and share *thilst MO￿￿£ away from the obsokn era ofem•l> Digrtal EquiFxr*ent. the use of tatAets for +JUtrexh Digital thoppinx- ftsr lufidr*siry and tr*diDg sduc￿3 at a clit D*itsl inclushx - conffiued work or8arMsation wch as Diytil Corrwnuniues Wales whith 511PPOrts the work of ACM in briryi our users on the joury ¥rith us and not to be left behind in a last tethnolog￿ty envir￿rnt P•te 22 Trustees Annual Report ltsr tht year ended J l Marth 21121 5. PLANS FOR FIJTURE PERIODS- con¢Jfftwd Disd sohJtyons- finarK& procur•)*DL and Other bu51nes3 511PPOrt processes whlth prnvide a swift and elf￿￿t serrice and ￿PerIEnc& whI￿t public fun&. Ggvemance The Board is aciive ￿ keep￿8 IA foKh twith p¥ern¥Ke is5ue% y)ud Ind thannE15 and liw4wre such as the Charity Cc•rnmission newskner. Charity Time& Governance and Leadershy. It ha5 revittved its 5kn115 and ￿wing need5 and will be p&nning and arr¢ndir¥ and recruwmg accordI￿Y. Having athieved Tru5ced Char￿Y Le¥el l. it arns w bttKh1￿ rt5 perform¥￿* the Charity Govemance Code which recommends good wauice Pr¥￿1p￿S ¢*. OrpnI￿tI0nal purpose The board abwr the avns and erwes th3r these are beir¢ delwered effecrTvdy and suxwrwbly. Leader5hlp Every chary is by an effeurrt boArd that prwdes srraregic leadership in lffte the thariry s aims Integrity The boardactswith intelrity. ad¢ptwyvahJe5and creatingacuknre*thich achi¢v¢the organi5atson'5 charitable wrpo*s. The board is aware of the itnponance ¢)f the FAl>lK's confidence and mjst in chariuek and trustees undertake their duries aCcor¢th￿y. D￿lS1on-Makin1l risk and control The bo#rd make5 Sure that its detisitiTrmaking prnce55es are inforrntd. rigDmJS and timely and that effective deleption. control and risk assessm￿[ and management sy5rems are set up and monitored. Board effettfveness and knO%￿e18t ro make infwmed decisirJnK Equality. d￿TSIty and Inclusion The trbwd's approxh to divernty supports its effec￿￿￿ kadership and d¥isiOr￿rnaklft& Openness and *ccouDtability The board leads the organtsation in being tr¥yaw and xCOL￿ta1Ae. The chariry is open in its wor ￿￿t$S there 15 KDod rea$￿ ft*r ir rwx ro b Page 23 A￿ co￿ern Mor8annw2 Limited Trustees Annual Report for the year ended 31 Marrh 21121 6. FINANCIAL REVIEW A dEtwled anatysil of1r<￿￿e •d exptsiOvJre lo2￿21 has bEen co¥YWered *Dd comp•tYd *ith an￿1"$ from previous years. The buwne55 pkn addre55e5 perteNd weaknesses and identshes potential opportunities. Regular rnonthly reporDntwocethJreserLwrethatsen*ormanagers andTrvsteesareaware ofthe actu￿ Ptistr￿n in respett of incomt and expenthwre forecas￿ hve kn es￿l￿bed ro rake correthe aulon. where necessary. The Charity will. to a Certa￿ extenL always be at rnk af to (undwb8and contracts. It is. howe¥eT. abSE to reart to curs Ind thar is an imporTant ylity for *y sertor ¢xg•nts•wn. The Charity's I￿.1￿ w '¢ur irs cloth. i the kn3t year speaks for Nself. In August 2019. the chariw starred to ￿￿lL$e a'fidl Cost Reeovtry. modd for the allocarfftg of ￿$ expendtwre. This meant that the tn* £osE OF eath serYKe le¥d agrevnent Wa5 recwised and the office eyndirure was decreased. DurinK 2020.21. the ¢)rg*)isav¢Ji re£eNed a of Co¥i&19 5pecrfrt zr*hts to undert*t work across Bridgend, Rhondda CyTW* Taf and Merthyr Tydfil ar CompaAson irf 2019-20 with 202&21 The S[ar￿¢Thr of Group Fin3n(il Acu¥iu¢$ Igr the year s ser tyJE ￿ page 36. T•ol ￿coming resrjwces l¢*r the Group increased fr¢m £1,068.641 to £l394.133 an •ncro45e uf 124%. This increase l*ryely relates to cawtsl income received for the Cynon knnc renovarion woiecE which $ ro be Cf*nplered in SepEembÈr 2021. Total resources expended increased frorn £910.277 to (990.466. an incr&45e of 1% Empksyee costs rye5Wt 79% P020.. 73%) of total expenditure. and these have ￿treaSed from £714270 to £782.805. The sub5i&iary cowy rnade a for tht ytar of U20 for the yw (2020.. £357) and has shareholdtrs. hJn& of £3￿28(201*. £4,148). lThvestrnent Policy Ate Cancern Morgannwg are cwr* in the proress olre¥Iv￿ and their investrnent policy. Reserve¥ Policies The Trusiees have r￿leWed the reseThes ￿. knthy5ed income txpwditurt Assessed past performance. C0Tr5Klered forecast b&sed on thanges the socAI and hdth are em1roThn￿t IdEnDr￿d are•s of ris Identified exit costs should al the Charbrfs incoff* stream5 cease at on The 8oard has deSi￿ated fijnds for the fol0v￿n£ purp05es'. 4%t Cty)n*crs Wales Member5hyJ. tkvelowng of Tra(fir¥ opp0rD￿li1t Dytsl ImF*ovemen General Rexrve Fund The reserve policy opera￿$ against a opernthg tlwnate and li the epiniw of the mistees Will convnue to be under pressure in Mee￿1 charitalAe obli8at¢ons in the fuvjre in the deveWmenE of CharitablE Aims. The rewitw ¢ontlu¢kd that a Ger1er￿ ReseTre Ftyid ¢quTr￿ent to woxwnatety Six months of optratint costs Is desirablÈ. Th￿ knd irK￿deS fund5 des1v￿le￿ for 5peafic puTrtss Py24 Aze Concern Morgannwz Limited Tr¥5tee5 Al￿val Rwlrt ft¥r the year ended 31 Mareh 2021 O. FINANCIAL REVIÉW- c•htlMed The re5erYes poliw rel0￿&SeS the need to hold re5erYes w ￿Sure thJnd5 are a￿lIab￿ to pursu¢ ¢he prifflxy ¢)biects should the income levels ￿1. and rc+ be able to operare an srraEe&Y shwld the Chariry haye ro cease operation5. Tod reseTves are £1.939.LW)$1202tr. LS35.3381 at the baknce sheerdate. Ofthi5 £1.310.23712020.. £172.339) is represented by t3nyble fixed L%sets knng £618.76812019.. 1363.(rfJl) as the free reserye$. This amowTS ro 2&3% Q020.. 34%) ol tool Income The free reser¥es of £62&768 represents 635% 1202tr. £363.Wl and 37%) of thE operatin¥ COSt. or thE equivalent of6.7 months lapproxinatetyl ofopeAtingcosL The thartryaimsto maintain 6 months ofopenung cosrs ￿ free reserves and will endeavour ro rewrn ro thi5 posTrwy) • the Clwning 12 month$. Folltywry i bwd re￿￿￿. c105ure costs ol the ns of the trust deed. It is ako responsible for safeguarding the assers of the ch¥Ky and herKe l¢r tskirlg reasonabk the preveThtiOTr 3hd dereth¢)n OF ud other irregularitie5. STATEMENT AS TO DISCLOSURE OF INFORMATION TO AUDITORS So far a5 the wusrees ¥e awa￿ there is no relevanl ￿fOrmatIon of which the Charitabk Company's audiwrs are aYAr¢ and each trustee tsken all the srep5 that they tyjght to have as a tyu5ftt in ¢)rdeT to make them AVDITOR5 Athanu8¢ A(c￿N￿nCY & Aowtsory Lrd be prwed for rtapp)wwnr ar the lorthconNng knnI￿ Gene Meeting. Thi$ reporr has been prepared in accordance the Statement of ReccffjThTrded Practice.. Accounting and Reporti•z ty char￿e5 leffectNe I ￿￿ary 2015) and in accord￿ with thE Special prmion5 of Parr 15 of the Compan*s Act 2(I)6 rekn.ng ro ￿￿1 ¢t￿￿¥t$. The Report of the TrUs[e￿ was approved by order of the tyystees. as the (￿panY en the and the t*Mrtl's behalfbr. Rath*l Rowlands- 2f/oS12021 Page 32 Report of the Independent Audotors tts the Trnstees of Agé Conttrn Morg*nhwg Limit for the year end¢d 31 2011 Opthlon We have audited the accounts of Age c¢￿cern Morwrtr*y Limited for the year ended 31 March 2011 which eomprise of the Group Charitable Conwny Stattynent of liDarK1￿ the Group and Parent Charitable CompaTry the Bal*n£t sh￿ the Grovp G75hllow arxl notes to the accoLMts. inrr for the fintin0￿ year rs c¢Thi5t￿r with the h)ancial statements., The St￿￿8￿ report and the Direuors. rtporr in(hJded withkn the Trnsrees R¢TX)rt IHve beth prepared in accordance with applicabk ￿131 requirements. 33 Age Concern Moryanmvg Lifflitod eport ofthe Indwndent Auditors to the Trustees ofAg* C¢)h*ern Mov2*M￿ Limited for the year ended 31 March 2011 Matters which we ave requlred to report by extepti tn the litht of the kno￿ed¥e and urbderstanding of the trustees and its enmironment obtained in the (￿Jr$e ¢)f the audJ"E we havE not ithtified rnxerwl mi55Qtements v4ithits the Trusrees. ReporL We have n¢)th￿£ to report ID rtspterofthe lollowirymKter¥ irt rel*¢m to Ththieh tht Comp•n*s Att 2(¥)6 reguire5 us tts report w you rf. ih our opinion.. adequate xcounting records have not been W or revjrrs ad¢qL¥¢e lor ow3uth¢ have Tho¢beeD reeeitd Irt* br4nches not visited by us- or the financi￿ srawnenrs are nor in ¥thth the accO￿￿ng records and reryrns.. or le for assessing the thariuwe £￿￿￿Y'S ability t convnue as a going cO￿£r￿. discb5i￿ a5 appliab￿ rnatter5 rdated to going r¢)Thtem arid using the going concern ba515 of accowntiTrg unless the trustees either to I1￿#date thE tharitable comwy or to cease ¢)peraiiE)ns. tx have no realisuc alrernariye bur ¢0 ¢Jo so. Auditoes re¥ponsbSlltles for the irfth¢ financlal statements Our objectives ire to t}b￿n reasonable assurance abryjt *thether the fina￿1￿ Statements as a wk*le are free from nMfero1 miSStatemenL whether ¢kn to Irlvd or error. to P55ue an wJthor'5 report thai inchjdes our opinicm. Reasonable assurance is a hyh levd of assur3nce. Is not a guarantee that an audr( condurted in accordance with 15A4 (UK) will always derecr a mtterol WMssrarem¥tt exiM> mtss1arer￿nts (an ¥i%e from fraud or error and are considered rnalerial rf. ￿dIVi¢￿IlY or in the awept< they iould reasonably be expetted to iTrfiuerKe the economic deusions of users tsken on the b¥is ¢1 these ¥wement& lryeKularities including fraud. are instance5 of non•compliance with L4*5 and regulations. We des￿ procedures in line wth f￿r re5Pryl5ibiliriE5. ourfined abo￿ ro ¢knct rnaLeri￿ mV55LatemEnf5 ￿ respect of irregularitie5. iTrcludYbg fraud The txtent to whith our woce¢bJre5 are cJpthle a¢ detectiry ￿re8￿￿111￿5. includir¢ fraud is derailed bekwr. We c&ainEd ￿derS0￿dIng ol thE IW and re&U￿tory frametMork5 applica￿e to thè toryany the sector ￿ whKh they opera￿. We dererniined tha¥ the fr•lWng laws and were m05£ 5ythcanL The Cowies Act 21M)6 ar￿ UK corporate tsxation law We obDined an Unders￿ndIng ofhtr* the conyy is C4xW"ng with the I￿ and regulatory fraMeW￿rkS bymakirqenquirie5 mwunenL wec0￿0bOTIted our wwuirits thr￿ ¢)ur ofboard MIn￿te$ aDd legal correspondert We assessed th? 5uscepti&lity of the cofflpw's 51atements to maLwi4 mitstatern￿, iThchJd￿1 how fraud rn￿t cLcur. Aud￿ procethres performed by the engagement team included. > KlenDfy"nE and assessw￿ the de5V￿ effectivene55 of coDtyols has in place to prevent undersDTrdiTré charyed with (Sy￿idered aid addressed the potential override of contro15 or other inappropriate inffluErKe ovEr the financd process: thallenging a5￿Mpt￿5 and p*ements made by maTh￿ ￿ its significant aCCt)UDW8 and th5￿%10￿mIl entrie& in particuhr any journal entries posted with ￿￿us￿￿ account COrn￿￿￿tionS.. and P*gt 34 Age co￿eM Morgannwg Limtted Report ol the Indep¢ndent A￿ditOrS to the Trustws ofAz• C¢¥Kern Moryannwg Limited for the ye*r ended 3 l M*reh 2021 A fvrther descriptyon of our responsi￿lItIeS a¥￿lable ￿ the F￿an¢1￿ Keporyirpg Councifs website aL httpJl¥*ww.frc.or&ukJaudirorsresponsbiliw. This description form5 of our auditols reporL Use of ¢)ur repgrt Thb5 report 15 rnade JOk￿y w thE chamabie rnerrkn& a5 a body. in acwrdance CknaptEr 3 of Part 16 of the Companies Aci 2C¥)6 Act Cts audit work has been undekTaken $0 that we might sts¢e to the ch3rit3ble mpany$ mtmbtrs those matters we ¥e required w state to thern in Ju&itOW5 reportand lor r*c> other pufpose. To the fvllest ex￿niPermitted by law.we do not accepi or assvme respons*Jiliy ro anyonÈ otherthan the ch3rit3Ne compary and its trustees as a body, ftsr our *u&"r worl for thrs repDrL or for thE ownion5 we hayt form Stephen John Bid(erton ISenKK Sututory Awlitor) For and on behaff ofAdvantr8e Acc¢untancy X Advw Ltd Chartered CerDfied AcctyJnTanrs & Srawrory Awlws Cartyle House 5-7 Cathedral Road Card CFII 9HA 21 Page 35 Contern 14oryannwg L•mited Consolid*ted S¢atement of FirK4ncial Artivi¢ies (Incorpor*tlng the Consolidated In The CO￿01￿1ared entiry i% kno￿ as the'GrtyJp'. Accounong poIKtes spec*K to th? Char1r￿ Cowy or 8roup in to￿ are ￿ld out below. No separate company Srarement A¢Dviw (SOFA) ha5 been prep¥ed for the CharifaE4e CeAYpany Ineomlng resources Income is reCo￿tSed when the Charitit￿ has entidemubt ro the ary p¥form•r*e condiiion$ *tran Ind 21.128 21,11• 53.005 40.45S I S.471 14S.379 21.128 68,623 S3.005 411.455 I S.472 145.J79 Independent Akncacy Y5byty George Thomas Comfflunity & Day Unit Resource Centre Food Support Fr￿ndS ￿ Need 143514 SOD soo OPAG Support 2.700 258.511 i.ioo 179.639 s.ojo 278,265 11.128 195.176 Iis.i•J 1(371 71000 195.176 iis.lgj 18J72 72.000 8.000 47.000 9,400 44,939 S10.080 191.353 113.S25 18.372 n.wo Hospit￿ Discharge knice Y5byLy George Thoma5 Hospital to Home Winter Funding Raph4 Discharge Enhanced Oischlrye Va£onatien Tr￿SP￿￿￿on 47.000 44.939 $10.080 395.250 ICF caPit￿- Cyrbon knnc Keepfftg ￿ T(Mxh Engageme•t & Capac Transforynation Fundirq- COVID Respcnse 1.146.•57 60.359 6.300 37.5 1.146.957 60.359 6.300 37.56• 1.751.1•4 1.251.184 SO,OCKs ICF- VolunEeer 5errice lJ.241 10.700 13.241 10.700 4,414 COVID Recovery Grant- Volunreer Serrice Dementia- InlormatKffl & Ad￿¢* 4.427 4.427 368 28.361 4.414 Pate 45 Nota to the Financial statements for the year ended 31 March lQll 4. INCOMING RESOURCES FROM CHARITABLE ACTIVITIES (CONTINUÉD) Total Total Funds 2921 2Q20 Researth Project Re5PDnd & Recover s.000 19.71x1 Z4.71XI s,000 19,7flO 24,700 8rid%erHI C8C- BrKlynd Resource Cenrre The National Lottery Community Fund- Cynon knnc Merthyr Tydfil. Acfimes CHrdiTration Aayne Fo¢Jndèuon WCVA- Mithèel Sheen Sfom Dennis Fund Welsh Go¥ernmeni- FoundatiDn￿ Economy &wWy To8ett*r WCVA- Vdunrary Services Emergency Fund Cwm T￿ Morgannwg ￿Th￿d- COVID Response Pen y Cymoedd- Cyw L￿¢ Dunhill MediGAI Trust- C bnc tertink- Vduhteer TAAiir 25.562 2S.561 21.503 641100 64.000 86.(rf)O 14.•21 24.•11 4.OlXI s.000 4.000 s.000 55.807 SS.•07 4232 11.640 IB.640 4.173 4.173 i.fjoo 29.(XlO 1.250 8,250 12.737 12.41x1 21737 Other Income 8.258 22.737 12.400 11475 15,453 Nail Cutung Hope Project HMRC Furku8h Ir￿orne Salary Kecharge Momentum Furniture 1.303 14.588 3.(XlO 276.690 ICF Demenria En8a8ement $5,97• 205.353 261.223 Totsl In¢omln8 R¢¥ouvcts 1278.196 1355.194 1.004.619 Pate 46 Age C￿￿eM MoryanTh￿ Llmlted Notes to th• Financial Staternents lor the year eb￿led 31 March 2021 5. INCOME FROM OTHER TRADING ACTIVITIES Total FWKIS Funds 2021 2020 nk interest recevlable 22S 225 1.437 Tradin¥ sUb￿dv￿Y incomÈ 272 272 251 497 497 COST OF CHARITABLE ACTIVITIES Totsl Toral 2020 Expenthtwe ￿ rais6ry lffids 3.665 3.66$ 5.973 J.665 3,665 5.973 Total Total 2020 W4es afid salaries Establishment Costs Repairs. fflaintenance & IT Restaurant costs oirice expense5 Prinrin& posrage ar*d srarionery Corporate Costs and sunth7 ewthDJre Voluntary mileage Motor and rravel expenses Adveryisint and promorion Pers¢nal ProrecDve EquiFryir LeKal. profes￿￿￿11 a•d rrdkThifftK COSWJ Bank charges Depreciition Irrecoy•Jab￿ VAT 720.7 10,671 9.511 569,039 33,043 10.797 &429 14.434 9,7TrJ 9.710 1,4Tr) 26.285 11275 12.940 6.775 20,752 17.173 14.636 13.173 25.503 656 23.694 S.973 891.333 2&457 73 21049 IiS25 756,216 5￿pPOrt day mana￿ent of the CharitsNe Growls acDYiiies. These costs Will indu& any employee ber*fits for trustee51y. the cost of charity employee5 inv0p￿d ￿ rneetin85 *ith trustex the c05t of any adminisrrarive 5UPPOrt provided to the rrusEee4 and cosrs rekng tc• (OThStity￿ord and statutory requireffenry audit and prepartlle￿ of srAtut•ry *cctyJty As the CharYr4ble Cwpany has charitable acuviry support costs are ￿knated to arri¥try. 7. NET INCOMEI(EXPENDITVRE) Arrived at th*r charlirflcrethin 2021 2020 OpeYaDr¢ rtnra Depreciatio Fee5 payable to aythrorfor. - audii sertes rendered . assuramce ser*ice5 rerbdered 17.120 2J.494 2S.244 21049 6.250 &2SO Age Concern Mor8Jnnw8 Umited Nots5 to the Flnancl41 Statements for the year ended 31 March 2021 8. EMPLOYEES. REMUNERATION Staff costs Total STaff cosEs the p￿d wert 202J 2020 Wages and salèries Social security costs Other pension wsrs 730.213 31.500 11.014 782.8OS 662,068 31.441 24.761 71&270 STaff rethjndancy costs 782.805 718.270 redundancy £osrs wtre the year ro 31 Marth 2021. Redundancy c¢)sTs are reCO￿lSed in the period to whKh they relate. At the balance sheet th¢r¢ were no ourstsndwry INbilities arising as a result of a re¢)rganisatKffl in tht yÈ¥r. Staff nwrnbers 2021 2020 Charitable actsviDes SLPPOrt Governance 49 53 so . Higher p*ld staff No employees had empknyee beDef(rs in exctss of £60.IXQ {ZOZTr. £6QIXQ}. Pension are alkthed ro activities in PrOp￿10n to ￿ rePdred stakng costs wKurred and are whohy char82d to unrestrKEed knds. The £h¥riry tn￿teeS were not paid or receNed any other b*)effts frem rybyment the charity or its subsidiary IN the current or cgrnpardfive yvar. Trusrtes were reimbursed uavel expenses ol £12020.. £7921. No eharizy trustee received payrnt for profes5K*￿1 or other str¥ites suppl*d to the thariEy1202tr. LNill. d. Key m*nag2ment peraonTh?I Key man¥gement personnel are considered to be th05t ptrsomtl whD are n¢x trusrees bur slt within key operaDonal and strateKi¢ rdes the Ch*rNable Company. The rotl ernploy￿nt benefits of the key manwent personnel were £160.468 (202tr. £9&3861 which consisted of gross pay. ern￿oyerS. naD(￿l irwrarbre and employers. penswb C05L Page 49 Age Concern Moryannwg Lwnited Note% to the Fmancial Statements for the year ended 31 March 2021 9.TAXATION As a rey5tered Charitabte Cunpany. Age Ccfficem Morgarwry Lwnited is entytkd to the exemption5 from auon in rtspecr of inc¢)me and [dIr￿ received Within Secvorts 478- 4851 of the CorporarK)n Tax Acr 2010 and secDon 256 of the of chargEab￿ Gain5 Act 1991 to th? exrevt that these are applied to its charitablt objects purposes or*. 10.CHAIUTABLE COMPANY RESULTS The charitab￿ Conpny has taken athantsg2 ofSecTion 408 ofthe Comw*e5 Art I(￿6 and has not inchjded its owrb income and e¥penth"t¥re xcounrs in these fwciil srntrm￿￿.The resu￿ 0f￿e C¢)ncern Morrdnnwg mictd (the Charirable Comp*hyl ar& Tt*t*l To 2021 2020 re5wrces TO1￿ resour￿ expen*Jed Net out8Din8 resources and Net MOVE￿ in fiJFK15 2J93.161 89.887) 1.403.974 1.068.390 79.6S91 88.731 F￿d5'. At I 2020 531203 442.472 At 31 March 2021 1 gJ5 177 531.203 I I.TANGIBLE FIXED ASSETS (GROUP & CHARITY) Long leasehold property der fitt￿£5 & Cost At I W'I 2020 123.886 21218 36567 57.604 210.057 23.616 1.161.S94 81.230 1 379651 Add￿n5 Ar31 M¥th2021 I.IIS.740 1.115.740 36567 Deprecl*lon At I WI 2020 Charged in year At31 Marth2021 5,336 1.372 IOh65 9.142 19.W7 29.719 13.180 4189? 45,720 23.694 69.414 Net book TAlues A¢ 31 Ma￿h 1021 139.4 1 115740 3•331 1 310.237 Ar 31 Marth 1020 I i&sso 25,902 27.8BS 172.337 Notes to the Fin*neial Statements for the year ended J l Marth 2021 11 INVEsfMENTS- LONG-TERM 31 l•arch 2021 Group 31 Phrth 2020 Group Charity Cost at l April 2020 and 31 Marth 2021 Swl)sidiary wndertakin85 Class En8l¥nd & Genernl comm¥¢1￿ Ordlr4ry xt•￿tieS to ￿(l￿de surance. fvne Tradinz Limited Icompany thjmber. 039414021 rel¢ase wimi5s10n 2021 2020 C¥id and reserve5 ILossl for the year 3.830 4.148 {318) 13S71 subsithary's results ire indudad in these con%*dattd firw*i*l strtemtnts. Country of Addr Owffitrship S-7 Mill Street Rhondda i￿￿Korpora￿d ILK* ch￿1¥ CyTth Taff CF37 2SN IJ. INVESTMENTS- SHORT-TERM 31143rch 2021 Group Charity 31 M¥th 2020 Graup Charity 1(12.129 1112.12• Pagt51 Age Con¢ern Mor¥anTh¥ Lirnl¢•d Notes to the Financial Statements for the ytar ended 3 l March 2021 14. DEBTORS 3 l March 2021 Gvoyp Charity 31 March 2020 Group Ch¥ Trade debtors Amounrs owed by 8TrJyp un*kn¥ Prepa￿￿ts and accrued inc(•me Recower¥ble VAT 202.016 20IO 8.107 Jl.170 105.071 440,594 95.892 95.892 7.667 17.593 31.2711 205.071 438.417 17.593 113.485 15. CREDITORS: AMOU1￿$ DUE WITHIN ONE YEAR 31 Ma￿h1O11 Grnup Ch•rlty 31 Phrth 2Q20 Group Chari Trade credKors Accruls and deferred income Sothl se¢uri(y and other 439J•4 27.SSO 13.19S 480.13S 439.314 27.SS6 lJ.19S 410.135 4.222 3B.640 4.222 38.640 54.277 54.277 IrKluded in accruals and deferred irKoffle 15 thE Idkn)InK deferred incom JI Marth2021 Group Charity 31 March 2020 Group Charity As at l April 2020 Amounts released to incrffiM¥ resource5 Amounts deferred in the year As ar 31 Mar(h 2021 26.9 (26.W9) (26.?￿) 98.188 188.1881 88.188 {88.1881 26.909 26.909 10. ANALYSIS OF FUNDS IGROUP) 314lar Ineomiry Resources los￿ and 31-Mar 1021 2020 Desi￿ated funds A¥e Conneits Wa Devdowent ofTradw¥ Opportunitie5 Disaster recovery 2.000 25.OlXI 25.0110 20.1)00 20.OIKI 30.0110 50.OIKI 127,IK*Q JO.OOD 50.000 80.000 Cy1￿ L￿( ftdocaknon 47.1)110 Unr*strieted l￿d$ General fvnd5 J06.820 15.•J7 (120.016) {80.000) 222,741 PaF 52 Ay CobK*rn Llmittd Notes ¢0 ¢he Finanelal Sta¢emeDts for the year èrnled JI March 1011 16. ANALYSIS OF FUNDS {GROUP) (CONTINUED) Balance Galn Balance jl.mv l•Komin% Re%owrces losses and 2020 expended Tr*nsfers JI-M 2021 Informauon and Advice Independent Advocacy Ysbyry George Thomas Community & Day Un Resource CeThtre Food Support Friends in Need 53.005 40.455 15.471 145.379 (53.IK15} (40.4SS) (15.472) (11fj.441) 2•.738 (7iJ) (500) (2.700) 2*.496) 177 500 OPAG Support L71K* 258.511 29.ols Beuer Hospital Distharge Service Ysbyty George Thom Howtal to Winrer Funding Rwd Oi5thar Enhanced Disch¥xe Vactinatioh Tramsponati(*b 195.176 115.193 l•J72 000 (176,736) {9S.260) {J6.362) (51103) 18.440 19.933 Loio 19.797 8.ooo 47.000 9.400 25.939 150.520 •.000 47.000 44.*J9 510.080 {19.000) (359.56Q) ICF Capiol- Cynon Keeping in Touch 124.gB7 1.144.957 6oJs* 6.JlX* J7.S61 (lJ2J) (27.620) .Z70.610 32.739 ojoo TransforwrLltion FUnd￿8- COVID Respor&e (J7.568) 124.98Y 1.251.114 (66.516) ,309,655 ICF- Volunteer Service 783 13.241 10.700 (lJ.241) {5.553} 783 COVID Re£overy Grant- Volunteer Service Demenva- Information & Athce 5.147 4.427 (1.656) 1.771 783 28J68 {20.450) 8.701 P4ze 53 Age Conrern Morganmvg Limlt•d Not•s to the Financial Statements for the year ended J l Marth 2021 14. ANALYSIS OF FUNDS (GftOVP) (CONTINUED) Ga5n4 Balance 31.mar I￿•mIng R•swr￿S losses 2020 vesouvtes Transfers 31-Mar 2021 Researth Proiecr Re¥oDd & Re£o¥er {JJoo) {1.159) (4.458) 1.71x1 18.542 20.242 19.71x1 24.700 Br￿￿end CBC- BridFnd Restyjrce c￿￿e National Lottery Comrnwyty Fund- C>mon knnc Merthyr TYdfil-ACrr￿rIes Co-ordiilation Foundat S.75• IS￿1 (25.562) 5.7S9 3￿90 24.921 124.921) {J.137) {I.¢J07> 763 3.993 WCVA- Mithad Sheen Storrn Dennrs Fund Wel$h Gt)v¢mrn¢n¢- Foundatiord Economy Swn Together WCVA- Voluntary 5er¥ices EmergerKy Fund Cwrn Taf Morg￿n￿¥ Mind- COVID Re5por*e Pen y Cymoedd- CY7￿ Lv Dunhill Medkal Trnsr- Cynon Lwic lThterlink- VolunteerTrrinw¥ SS.•07 (Sll.75fj) 5,051 1144 (18.640) 117110) 1.4>3 (1.000) (44) 49.989 49.909 1150 205,353 (2.1)00) {189.970) 2SO 55.748 Total R•stricted Funds 181.518 2.278.196 <870.4SD) 1.589.264 Total Funds 535.338 2.394,133 (990.466) 1.9J9.005 IrKluded within the abg¥e fwK15 fimds ¢0 £3.830 (21ntr. £4.1481. all of whith are unresrricrtd. t•d Funds ACW For Cohttm Shart afthJnthn8 Costs ofACW. Developing of Traoing Opportunities To tacl1 r*w rrnthnt OP￿￿DeS for the non Taff C8C- Ysbyty Getyrye Thomas ￿￿￿KfUl and S￿ to w￿mé￿115 whD have dwnen and arreThl the Day Cenrre. Ahondda Cjmtyi Taff CBC. fvrth¥ to Prti￿de antil￿ry wpport to IOGII tare Comrwniry & Day Resource C￿¢ sertings and SOCI￿ care teams to ￿￿re older pewe benefit from meaningfvd *thils¢ vissung day opporwnities. to conrirbue pro¥iding supporr ro those benaClar￿S in the Rhondda Cynon Taff CBC. Food Support Funding for'wekorne h¢¥r￿ f4)¢d patks, for *heD pavenrs are th5charEed frlyn hoswd. The pck5 are free ai the port of dEIivEry and i￿lUde lood pmisKfft5 to wpory the c4der pers¢n throyh the tine t)f being h￿rte. Rhondda cyn¢￿ Taff CBC. Friend5 in Need Onx ro sw and market velunteer befrSenthng servK¢ Rhondla Cl7￿ Taff CBC- OPAG Support to hdp sUPPOrt runrling coms and wen¢ C4)Sts. Cwm Taf Morgannwg HB- Better @ Home knTCt Funding ro support the s* dixharge h¢*))e from Prince Charles Hospit￿ amd on£D￿% 3UPPOrt required to rewrn to independent IMn& as well as the pro¥isiw of communtry Slworr throughou¢ MerthyT %￿j ACT rts provide earty intervention and support to Peop￿ £0Th5idered w be al risk of htsSpry￿ admission, suffering from isotsiion lor depressth. Ind dementia and rdated tondiritsns. Pale 55 Ay C¢)ncern Morganfftwg Limlted Notes to ¢hE Flnanu*l Staternents for the ended JI Ma￿h 2021 16.ANALY51S OF FUNDS (GROUP) (CONTINUED) Cvnn Taf Mor8annwg H8- Hos*1 Th"schar8e 5eThfKe ro support the Safe distharF home from Princes% ofwales Ho¥Ad and wor¢ required to return to independenr lfving 3$ well Is proVts￿￿ of SUFwrr throughotst ro PrO￿de early intervention and supptsrr ro pewe con5Klered to be at riskof hospi￿ a(kni5sior4 sufferingfrom is0)ation and lor deve55￿. and d¥nenria and relared CwTn Taf Morgannwg HB- Ysbyrr George Thornas prcmotE indEPQ)dEnce antl inclusion by pwknding meanin￿1 ictifftie5 and to ind1vithja￿ who have dementia and attend tht Day Cenrre Cw•m Taf ￿rlannWg HB. H05Pital ro HOMÈ early dsd4fte ser￿e in the Royal Glarnor￿ H05wd PrK*e Chades Hosp￿. Cwrn T31 Mor8annw8 H8- W￿rer Fw)ding to FYo¥ide addityonat 5UPPOrtforth05e Yed 50and over the nter period CwTh Taf Mor¥annw4 HB. Rapd Th"xh¥g¢ P￿de acthiry pr￿￿On *nd prtp¥e patients for distharF from the fi¢ld ITr 8ridgen Cvnn Taf Morgannw8 HB- Enhanced tiischarg to inrroduce an addition￿ shrft in ow hospitsl discharze team in BridKend to alleYVa￿ ddayed traTrrfer5 of care and ensure Cwm Taf Pl)rr4nnwg HB. Vaccinatvjn Tran5POrtati¢ F￿d￿8 to pro¥ide a wwaoon rranswrr serric¢ free ar the ptynt of ddivery. for ￿yone stru￿11￿1 to Eet to their COVID.19 Reyonal partnersh￿ knrd- ICF Capital. clyK￿ Weth Governn*nt h￿dIng to support largE cawtal projects that (r￿￿￿￿e to HeJth Cart Revol￿1 Partnership knrd- Keeping in Touch F￿dIngto PTo*ide keeping in tyjch in community hospitsfs ir• RCT for patier￿s to connecEed knity and friends whil in hospffal, as well a5 swrong clfftK*l teams ro improve patient wellbeir¥ with the of¥tiYitie¥. Re&orAI Partnership Board- En8wmtnr & Capa¢iry c(thmunDtiOn wxrices and to eng•ge •nd inform prioriy &Youps across Cwm Taf Mwthw•g. RewoTral Parrnership Board- Transftsrmation FuDthing- COVID Respor￿¢ F￿1n¥ tr a ptynr daccess hub. in colknt#)rarton Y*tth thlrd secror parw*r¥ provKlin£ health support ro people across RCT. Voluntary Action Merthyr Tydfil. ICF- VO￿nTeer 5erwce Revenue (unduy w defTrer befrien(fmgserrices to 5UPPOrt knetyand ￿￿￿ted 1ndm￿￿$ across RCT and Merthyr Tyoll Via the Reach￿1 Volyn¢ary Action Merthyr Tydfil- COVID Recovery Grant- v0￿￿teer SErwice Fwd¥* robe better prepared and proyhle VI￿ supporLto both our ¥dunteers ￿ thosewhooyr¥dvnre¢rs supporE in ordertosiistain Aze Concern Morzannwg Limited Notes to the Finanti*F Statements for the year ended 31 lknh 2021 16ANALYSIS OF FUNDS (GROUP) {COP￿INUED) v¢4unT￿ Action MerthyT Tydts- OeffleTht&a- Informaooh & Ad¥ice fvnthing was secured trj provide 40 sensory boxes ar ChrisDma¥ for ohler people li￿￿￿ ￿ Dementia who would not have received The sensory boxes contitned se¥er31 items h"Trked to the senses d occupatth) and cortssred of a chr￿1￿￿5 Eve box thot Included ddk mLffi8 jingle bel& sdertion packs. shorrbread b¢scuit4 body spray% Aduk colouring books & Pl￿1￿5. These Were d￿ribUted before chr￿ by st&ff and Yohjnreers to ser¥Ke user5. C¢mmuniry FcwndaD¢)n W•lÈs- Jnding ro Complete research I￿01e¢r5 iDro the expectariofts ofolder age and fundmg secured for a Mll time admiTristramr focu5sed on providing an elemeni ol core suppory withifi the organisation akng5ide sEr*yth￿lDX th* mooit¢)rn)z and of all ser¥Kes. Community Fo￿dI￿On W￿￿$. Respond & Re¢over F￿d￿8 to pr￿IdE SLVPOrt to commwwe5 in reswding to and rtco%*r¥%from the effecrs ofthe COVD pandemic. Bridgend CBC- Bridgend Re50urre Funifmg to pr¢Jmote independence and inclvyon by F￿0￿1&'n¥ C￿Tre meaThi1￿1 acri¥iDes and support to ￿d￿¢￿I$ who have dwneThDa at¢2nd the C0￿CIr5 Day Services ar 6n"d8eThd Resource Cerrtre. The Lottery C¢)mmurMty CornrThJ•iry Asstr Tr¥th Pr¢)gtamme to provide reV￿￿e Ind Fund- C￿n tinc 4¥al hJndin¥ to delNer the Cynm knnc ProiecL Merthyr Tyrfil Activitie5 C¢￿￿na￿or1 nthng to prc*rK*te indEpendence and ￿lIS510n by pro￿ding meaniryfvl acDviries and support rii indNidual$ have dementi PAynÈ FoundaiiDn WCVA- M¢thad sleen 5torni re*ce desirW by Srorni Denni5. Denni5 ￿)nd Welsh Governfflent. F￿ndat￿lI Svnpty Together works cbsely the RhoTrdda GP cluster and Etohomy siM￿Y T¢)teth wellbty.ng ¢trordinator& ro $￿POrt individu￿$ rts attend medical apwnrmenT& en8age ITr act￿l￿eS in the cornmunity. and prohide Jpporr all aspects dmanawgthe hoff WCVA. Voluntary Serri￿￿ E￿rgencY Fund Fynding ro provide sUPPOrt to older peopl< yo￿nteerS. to stay safe. healthy and cOnr￿￿ted the pandemic. This I￿luded ensuring older people access to food essenti￿ irern$ and CwTh Tal Mwrbw¥ M¥wJ. COVID Response Funding lor a p￿t olacce5s in colla)oratiw Ymth other third secror partner& prvvhling menul hethh supporr ro people Pen y CyThoedd- CyThJn LMIC Aewue to wrt tht delivery ofthe C￿On Lint PrtiietL Dunhlll medi<￿ TrpJst- Cy7w Linc c1FM￿ ro swrt the Cw Linc proie(r. Inttrlink Vdunrttr Tr*nfftg Funding to wovide frte rrrining to volunteers thr•Jg￿r RCT on ¢¢kPh￿ bdrRn&ing and dEr￿nT4 warene$5. Pège $7 Age Concern MOryanTh￿ Umltéd Notes tt* the Fin1￿ClaI Statements for the yÈ*r ended 31 Marth 2021 17.LEGAL STATUS OF THE CHARITABLE COIVANY The Chrits￿e Corrpamy 15 ¥ priware Corry￿ liwnrted ty incorporated in England and Wths. (￿sequen￿y does not have share Cap￿1. hch of the mErrkn ￿ liabk to contribjte an amount Trot exceediThg 11 towards the assets ol the charilab￿ Company ￿ the evenr of ￿qUIdatICSn. Further iiforrnatic retdrding the wstered office and the deScriPty￿ of 0￿￿¢$ Ind objecti￿ is the TrusEees ReparL I&NET ASSET BY FUNDS tsa1￿(¢5 ar 31" MaFrh 2021 are represerftd bT. 2021 2020 Tan￿b￿ fixed assets Current assets Current liabilmes Prgvisions lor liabilities Ss.￿1 347.747 {53.IIT) ,255.146 761.130 (477.01•) .3111.237 i.10•.￿) {4BO.135) 17LJ57 417,170 {54.277) Total Mt asf•ts J49.741 1.5•9.264 1.939.4)05 535.33• I?.LEASE C014MITMENTS Operating Lea¥¢$ At the 31" March 2021. the totsl olthe fw's kn MY¥rr￿￿Tr l¢w wder r￿￿￿ance1￿W¢ oper¥tyng leases wa 2021 2020 knoynts the within year 34.773 49.579 I1￿75 SO,645 knounts due afterfrde ye*rs 84.352 71.720 20.CAPITAL COMMITMENTS The CtrAritsble Cofflpany had Our$r￿￿1￿1 capTal conknitmwts Y*here there was a cOntracty￿ obhption relarKJn to the CyrKJn Construction Project totallint £73 IN61202tr. thill x the 31" Mwch 2021. P4e $8 A¥e CixKern MoryanThg Limi¢ed Notes to the FH¥ancial Statemert¥ for the year Ènded JI March 2021 21.PENSIONS charitt￿e Company operaE¢s a defined ¢ontribwion pwfjion sth¥r*. The pension COSTS ¢harged for th¢ period presenrs payatAe by the Chanrawe Compaw to the sthwne and amr)￿ted to £21.024 12020.. £24.7611. There were owstanding ￿trib￿10Th$ rotalling £4.619 Poltr. £3.177) ar the year end. Th¢ methDd of albcating the l￿bill(Y and expense is outlined under note 6 relu1￿￿ support costy kn akn on the basis of staff 1￿MberS *ho are working direuty on ￿En￿e￿ acrivives. IL RELATED PARTY TIIANSACTIONS The ChariTable C¢)mp3ny is an acDve member of the C(Thert5 Partr)ership in wa￿$. The Pa*inership is midE up ol mdepetht and auronomou5 A#E Concern organi￿ti￿$. wthith share common aim5 and values worknn8 together to add Yaue to the and role olA8e Ccmcern in Wale* The Ctr4Thtable coMp￿r has£￿Irned exryM)ti ￿dtr FAS 102 from dscI￿n&￿tvd 4Ytsup rransacDons wth its wholly own¢d S￿￿dvIry entstiex 23. LEGACIES The Charbtsble Company reco8nise W￿rne wthen *)r enifflemenr are me4 the arnount is quaThtif￿e. rtttipr of the wKome is probab￿. P4e S9