LGBTQ+ PROJECT Supporting Norfolk and Waveney Annual Report 2024-2025
Established in 2007, LGBTQ+ Project is the county’s only mental health and well-being provider. The charity provides early intervention and prevention support services and information to all age groups helping to empower individuals to improve their mental health and emotional wellbeing, and to reduce the social isolation of LGBTQ+ individuals living in Norfolk and Waveney.
Our vision
To continue providing support, information, and advice relevant to the health and wellbeing of LGBTQ+ individuals living in Norfolk and Waveney.
Our mission
LGBTQ+ Project’s continued mission is to improve the health, mental health, and wellbeing of LGBTQ+ individuals of all ages and communities in Norfolk and Waveney. We want to bring supportive, empowering, and non-judgemental services to peoples’ lives to enable them to improve their wellbeing. We also aim to assist others in providing support to LGBTQ+ communities through our information services, educational tools, and resources.
Our services are for the community, by the community, and we champion the importance of local service provision that is informed, effective and compassionate. We hope together, we can make a difference, working towards an inclusive society for all those that we support and represent.
Trustee report for the financial year ending 31st March 2025 The Trustees present their report and the audited financial statement for the year ending 31st March 2025.
Charity No. 1129770
Registered office 10 Cathedral Street Norwich NR1 1LX
Trustees
The trustees who served during this year, and up to the date of this report were as follows: Juels Copley, Jayne Clark, Ben Cicchetti, John Clegg, Katie O’Neill and Lloyd Headhbh Houston.
Chief Executive Officer Fiona Hammond-Liew-Bedford
Bankers Co-op
Independent Examiner ADP Accounting Limited 19 Farrow Close Mattishall Norfolk NR20 3SZ
With a collective understanding of each other, we can change the world through people
LGBTQ+ Project
LGBTQ+ Project Annual Report 2024–2025
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Support
During this financial year 847 individuals accessed our support services and 208 accessing out LGBTQ+ drop in groups.
Age range 69% 25yrs and under 31% 26yrs and above
Geography
80.5% Norfolk 14.8% Waveney 4.7% Unknown
Mental health issues/behaviours 71% Yes 29% No
Our values – CARE Compassion Authenticity Respect Empathy
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LGBTQ+ Project Annual Report 2024–2025
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Children and Young people
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Referrals
61% Professional referral 31% Self referral
8%Parent/carer referral
Neurodiverse
58% No 35% Yes
4% Awaiting assessment 3% Self diagnosed.
Mental health
Anyone can be affected by mental health problems, being LGBTQ+ doesn’t automatically mean someone will have mental health issues but may mean they’re at “ higher risk of experiencing poor mental health.
I now know I have a better understanding of who I am and what that means to me. I feel less scared of exploring my identity because I know it is normal and okay to do it
Mental health/behaviours
”
73% Yes 37% No
Top 9 mental health/behaviours amongst our children and young people clients:
77% Anxiety
52% Depression
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Reason for referral
33% Low mood
70% Gender identity
25% Self harm
17% Sexuality
25% Low self esteem
13% Both
10% Suicidal thoughts
“
9% Suicidal attempts
I gained a better understanding around 6% Eating disorders my dysphoria and how to handle it. I also gained the courage to start telling 4% Sleeping problems people my pronouns and have these My confidence has grown conversations with my family. surrounding my gender identity. ” ”
“My confidence has grown
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Setting goal outcomes is important in our support services to achieve the best outcome for our clients.
44% Support with gender dysphoria
51% Better understanding of myself and gender identity 40% Support and advice around transitioning 25% Improve wellbeing/mental health 22% Less confused about my gender identity 21% Improve confidence 19% Better understanding of myself and my sexuality
15% How to come out to family/friends
Goal outcomes achieved
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71% Yes 26% Not all 3% No
11% Like myself
9% Less confused about my sexuality
9% Improve family relationships
8% Connect with other LGBTQ+ people
“
My own worries and fears about coming out at work stops me from being myself”
“My family is religious, so I know it’s “The waiting times for accessing “ not going to be a walk in the park gender affirming care is unfair with them” and damaging”
I need to stop support at the moment due to my home situation but the support that I have received has been brilliant”
“My grandparents are more supportive than my parents”
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Mental health score Mental health score Confidence score Confidence score
at first appointment at last appointment at first appointment at last appointment
40% 40% 40% 40%
35% 35% 35% 35%
30% 30% 30% 30%
25% 25% 25% 25%
20% 20% 20% 20%
15% 15% 15% 15%
10% 10% 10% 10%
5% 5% 5% 5%
0 0 0 0
1 2 3 4 5 6 5 6 7 8 9 1 2 3 4 5 6 7 2 3 4 5 6 7 8 9 10
Score Score Score Score
Percentage Percentage Percentage Percentage
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“Just been offered a space to talk through my feelings about myself was a massive help, it was given without judgement which made talking much
easier. Many thanks and very grateful”
“
If the waiting times for the gender clinics were not so long then it would make a difference to a lot of us who are waiting”
“
“Now accessing counselling through “ the charity to address other issues” unrelated to LGBTQ+”
Accessing support for mental health
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How likely are you to access another mental health provider since you have accessed support from LGBTQ+ Project?
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As a result of accessing support from LGBTQ+ Project, how much has your mental health or wellbeing improved?
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Has accessing a dedicated LGBTQ+ wellbeing service given you more confidence in the support that you have received?
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77% Not likely
18% Likely
5% Depends
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79% A lot
11% It hasn’t improved
10% It hasn’t got worse
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99% Yes
1% No
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“It helped me more because I felt “ comfortable talking about my sexuality. I thought I would understood and I would not be judged” “I am looking at wellbeing support in college for other issues not connected to my gender identity”
I have found it difficult in the past to
access support as a trans person”
“
Through this support I have been referred for support with an eating disorder”
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Adult clients
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Referrals
54% Self referrals
31% Professional referral 15% Parent/carer referral
Neurodiverse
75% No 18% Yes
5% Self-diagnosed 2% Awaiting assessment.
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Reason for referral
74% Gender identity 21% Sexuality
5% Both
“Some of my issues are unresolved family issues”
Mental health
Anyone can be affected by mental health problems, being LGBTIQ+ doesn’t automatically mean someone will “ have mental health issues but may mean they’re at higher risk of experiencing poor mental health.
Ongoing issues with internal hate and self loathing will take a lot to process
”
Mental health/behaviours
68% Yes 27% No 5% Not applicable
“My mental health issues Top 12 mental health/behaviours will always be with me” amongst our adult clients are:
59% Depression
54% Anxiety
14% Low mood 10% Low self-esteem “ 10% Panic attacks
Found a better understanding around who I 10% Panic attacks am and had a lot of support with finding out 6% Self harm the best route to start transitioning. I also 6% Loneliness received a lot of support around coming out to my Mormon family, which I have started to do 5% Suicidal thoughts 3% Suicidal attempts since having the sessions”
2% Sadness 1% Eating disorder “I am moving to away from Norfolk and I hope to continue support”
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Setting goal outcomes is important in our support services to achieve the best outcome for our clients.
43% Improve wellbeing/mental health
28% More confident in supporting my LGBTQ+ child
26% Support with gender dysphoria
25% Support and advice around transitioning
24% Connect with other LGBTQ+ people
24% Process my thoughts/feeling about my child coming out as LGBTQ+
22% Better understanding of myself and my gender identity
21% Like myself
Goal outcomes achieved
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80% Yes
19% Not all
1% No
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20% Reduce isolation
20% Improve confidence
15% Less confused about my gender identity
12% Better understanding of myself and my sexuality
11% Improve family relationships
11% How to come out to family/friends “
I may need more support while 7% Find positive coping tools 6% Less confused about my sexuality adjusting to life outside of prison”
“
I was feeling really lost and confused about who I was, and was unsure how to handle those feelings. I was able to discuss them openly with someone who understood a bit about what I was going through and they helped me find the courage and confidence to open up and be myself”
3% Relationship issues
“
“I have a mental health nurse for Currently accessing support from Early ongoing mental health behaviours” Intervention In Psychosis Team, NSFT”
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Mental health score Mental health score Confidence score Confidence score
at first appointment at last appointment at first appointment at last appointment
40% 40% 40% 40%
35% 35% 35% 35%
30% 30% 30% 30%
25% 25% 25% 25%
20% 20% 20% 20%
15% 15% 15% 15%
10% 10% 10% 10%
5% 5% 5% 5%
0 0 0 0
2 3 4 5 6 7 6 7 8 9 0 1 2 3 4 5 6 7 5 6 7 8 9 10
Score Score Score Score
Percentage Percentage Percentage Percentage
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“
“Just having the opportunity to talk openly with someone has made a big difference to the way that I think about myself and my gender identity” “
My sessions have been a big help to me, being able to see ‘the bigger picture’ and allowing myself to explore who I am”
It has helped me focus on the positive outcomes of my child being trans”
“
It was a life saver that I had someone who listened to me without making judgement, I can’t thank you enough”
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How likely are you to access another mental health provider since you have accessed support from LGBTQ+ Project?
As a result of accessing support from LGBTQ+ Project, how much has your mental health or wellbeing improved?
Has accessing a dedicated LGBTQ+ wellbeing service given you more confidence in the support that you have received?
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77% Not likely
11% Likely
12% Depends
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77% A lot
16% It hasn’t improved
7% It hasn’t got worse
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98% Yes
2% No
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“Highly recommend accessing support from them, helped me to go to social groups and to meet other lgbt people and have more confidence in liking myself”
“Would seek for other issues that are unrelated to LGBTQ+”
“Thank you, there was no judgement towards me and how I was feeling. I am so grateful for the support given”
“
Thank you so much for the quick appointment and the support that I received”
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LGBTQ+ Drop in groups
Women Supporting Women
208 Individuals accessed our drop in groups 302 Sessions provided 13 Groups Volunteers Support 33 Current Volunteers 930 Volunteer hours given
FAMILY & CARER SUPPORT
Time Out
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Educating with Pride
Working together towards positive inclusion and visibility for LGBTQ+ students in schools, Educating with Pride is a year long partnership that gives staff the tools and resources they need to continue making a difference to the lives of LGBTQ+ students.
Currently funded by The National Lottery Community Fund, this annual service has been running since 2018.
“
I am passionate about my work because I know that safe and welcoming schools are fundamental to improving the wellbeing of LGBTQ+ students. LGBTQ+ youth who grow up in supportive environments report improved mental health, increased self-esteem and feeling optimistic about their future. I am encouraged by all of the amazing school staff that I work with who are committed to making sure that all of their students feel seen, heard and supported to be their true, authentic selves. ”
Sophie Reynolds – EWP Coordinator
172
Staff attended LGBTQ+ Awareness training
1,085
Students attended students sessions
5,633
Students engaged with us during Outreach Events and LGBTQ+ Student Group Visits
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Trans Swim
The mission of the LGBTQ+ Project’s Trans Swim events are to provide safe and welcoming spaces for trans and non-binary folks to get active, meet others and build community. Specifically, we want to ensure that trans and non-binary folks have safe access to swimming pools,in an relaxed and inclusive environment.
“I’m non binary and haven’t swam in ages, I really miss it and would love to be able to swim topless now I’ve had top surgery”
The need
It is widely accepted that participating in sport and physical activity is beneficial to one’s physical, mental and emotional health and wellbeing. This includes trans and non-binary folks, who unfortunately, are currently experiencing increased hostility in the public forum. This means, it has never been more important for trans and non-binary individuals to be able access inclusive sport and physical activity.
Trans and non-binary individuals are less likely to participate in physical activity than cisgender individuals.
This is because of the many barriers they face when accessing physical activity or sport, including inadequate changing facilities, gendered sport clothing and fear of discrimination from others. Swimming in particular, due to its high degree of body exposure, is an activity that trans and non-binary folks don’t feel safe participating in.
Attendees
46 tickets were sold across the three Trans Swim events. 23 were sold for the swim on August 25, 2024, 15 tickets were sold for the swim on November 23, 2024 and 8 tickets were sold for the swim on March 23, 2025. 17 individuals attended the Beccles Lido swim event, 8 individuals attended the Riverside Leisure Centre swim event and 8 individuals attended the Sport-APeel swim event. Those who attended were between the ages of 18 and 64.
Event details
In between August 2024 and March 2025, three Trans Swim events were held across Norfolk and Waveney.
The first event was held on August 25, 2024 from 7-8pm at the Beccles Lido in Beccles, Suffolk.
The second event was held on November 23, 2024 from 6-7pm at the Riverside Leisure Centre in Norwich, Norfolk.
The third event was held on March 23, 2025 from 6-8pm at the Sport-A-Peel pool in Wells-nextthe-Sea, Norfolk.
These events were open to transgender, non-binary and gender questioning adults, ages 18+.
“
I had such a great time and felt so free which was amazing. I would love it if this became a regular thing”
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“
I am non-binary and have been hoping a trans swimming space might open up for some time”
Future Goals
Goal 1
Host trans swim events more regularly across Norfolk and Waveney. Once a month being the ultimate goal. We need additional funding to make this possible, as the current cost of hiring pools is unsustainable.
Goal 2
Keep the events low cost for attendees. This will work to maintain the events financial accessibility, allowing it to reach more trans and non-binary folks in Norfolk and Waveney.
Goal 3
Provide transportation to and from the swim events for attendees who would not be able to access them otherwise. This is especially necessary in Norfolk and Waveney, as the county is vast and has limited public transportation options in more rural areas.
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LGBTQ+ Project Final accounts 2024 – 2025
| Income £ Grants £72,766.00 Contract £225,344.00 Generated income £11,08.25 Donations £8,739.58 TOTAL = £317,857.83 |
Expenditure £ Audit & Accountancy fees £4,882.37 Low cost counselling services £46,430.00 Educating with Pride Expenses £1,953.31 Events £1,987.94 IT Software and Consumables £17,944.88 LGBTQ+ drop in groups £7,687.41 Office overheads £16,576.23 Resources £2,464.62 Wages and associated costs £197,425.52 Promotion and website £24,540.18 Membership £3,100.05 Staff expenses £22,368.64 Volunteer expenses £2,934.57 TOTAL = £350,395.75 |
£ Balance brought forward £77,907.05 Restricted reserves £75,907.05 Free reserves £2000.00 |
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www.lgbtqproject.org.uk
10 Cathedral Street • Norwich • Norfolk • NR1 1LX Registered Charity No. 1129770
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Norfolk LGBT+ Project Independent Examiners Report Year Ended 31 March 2025
I report on the accounts of the company for the year ended 31 March 2025 as attached.
Respective responsibilities of trustees and examiner
The trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The trustees consider that an audit is not required for this year under section 43(2) of the Charities Act 1993 (the 1993 Act) and that an independent examination is needed.
Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to:
-
examine the accounts under section 43 of the 1993 Act;
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follow the procedures laid down in the General Directions given by the Charity Commission under section 43(7)(b) of the 1993 Act;
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state whether particular matters have come to my attention.
Basis of independent examiner's report
My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a 'true and fair view' and the report is limited to those matters set out in the statement below.
Independent examiner's statement
In connection with my examination, no matter has come to my attention:
(1) which gives me reasonable cause to believe that in any material respect the requirements:
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to keep accounting records in accordance with section 386 of the Companies Act 2006; and
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to prepare accounts which accord with the accounting records, comply with the accounting requirements of section 396 of the Companies Act 2006 and with the methods and principles of the Statement of Recommended Practice: Accounting and Reporting by Charities have not been met; or
(2) to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.
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ADP Accounting Limited Association of Chartered Certified Accountants 10 June 2025 19 Farrow Close Mattishall Dereham Norfolk NR20 3SZ