LC3-Q PROJECT Annual report 1st April 2023- 31st March 2024 Supporting Norfolk and Waveney Everyones welcome and celebrated LET'S CELE8RATE AAO 8E
“April 2023 was a positive start to the new fi nancial year for the charity with being awarded an NHS contract to continue providing support to the LGBTQ+ community in Norfolk and Waveney. This has enabled us not only to employ additional staff to help with the referrals for one-to-one support but to continue to expand as a LGBTQ+ wellbeing provider.
The focus of our work will always be to improve the health and wellbeing of those accessing our support services. By fostering a culture of inclusivity and self-acceptance, we strive to reduce social isolation and create a supportive environment where every person feels seen, hear and empowered. Through personalised and compassionate care delivered by those with genuine lived experience, we aim to enhance the mental and emotional wellbeing of LGBTQ+ individuals and inspire positive change”.
Fiona Hammond-Liew-Bedford, CEO
To continue providing support, information, and advice relevant to the health and wellbeing of LGBTQ+ individuals living in Norfolk and Waveney.
LGBTQ+ Project’s continued mission is to improve the health, mental health, and wellbeing of LGBTQ+ individuals of all ages and communities in Norfolk and Waveney. We want to bring supportive, empowering, and non-judgemental services to peoples’ lives to enable them to improve their wellbeing. We also aim to assist others in providing support to LGBTQ+ communities through our information services, educational tools, and resources.
Our services are for the community, by the community, and we champion the importance of local service provision that is informed, effective and compassionate. We hope together, we can make a difference, working towards an inclusive society for all those that we support and represent.
With a collective understanding of each other, we can change the world through people LGBTQ+ Project
Trustee report for the fi nancial year ending 2024
The trustees present their report and the audited fi nancial statement for the year ended 31st March 2024.
Charity Number 1129770
Registered Of fi ce 10 Cathedral Street Norwich Norfolk NR1 1LX
Trustees
The trustees who served during the year, and up to the date of this report, were as follows: Juels Copley, Jayne Clarke, Amber Green, Ben John Clegg.
Chief executive of fi cer Fiona Hammond-Liew-Bedford
Bankers
NatWest
Independent examiners
ADP Accounting Ltd, 19 Farrow Close, Mattishall, Norfolk, NR20 3SZ.
*data from 2023 – 2024 closed clients
Our values • CARE • Compassion • Authenticity • Respect • Empathy
During this fi nancial year 754 individuals accessed our support services, our dedicated team of LGBTQ+ support staff provided one to one support to 630 individuals and 124 individuals accessed our low-cost counselling service.
Statistics
75% – aged 25 and under 25% – aged 26+
Reason for referral
67% – Gender identity 17% – both 16% – sexuality
Referrals
77% – professional referrals 23% – self referrals
Mental health dif fi culties such as depression, self-harm, and suicidal thoughts can affect anyone, but they are more prevalent amongst those who identify at LGBTQ+.
Top 7 mental health issues and behaviours amongst our clients are:
74% – anxiety 57% – depression 36% – low mood
26% – self harm
21% – Low self esteem 9% – suicidal thoughts 1% – suicidal attempts.
“After the support that I received from my support worker, I can walk away from negative comments that are said about my gender identity as I learnt that I don’t need others approval to be myself”.
Setting goal outcomes is important in support work, to achieve the best outcome we work at the client’s pace.
Our client goal outcomes
44% - Better understanding of myself and my gender identity
33% – Support and advice around transitioning 32% – Improve wellbeing/mental health
30% – Support with gender dysphoria
21% – Better understanding of myself and my sexuality 17% – Less confused about my gender identity 11% – Improve con fi dence and like myself 10% – Connect with other LGBTQ+ people 8% – How to come out to family and friends.
There is no limit on how many support sessions our clients can access, we acknowledge that we all process our thoughts and feelings differently so there fore we tailor the support sessions to suits the needs of our clients.
2,176 support sessions were provided to our clients who completed their sessions during this fi nancial year.
Goal outcomes achieved 18% 2% 80% Yes No Not all
“I think it will take time for me to “I have met other trans admit to myself woman through this support” about being gay”
“still fi guring out relationship but this has improved”
“I have had mental health issues all my life due to supressing my feeling about my gender”
“My dad is never around and at times i hate him”
“I have moved out of the family home, hopefully things will improve now that my mum and I have space between us” “My parents live aboard so I have time to think about coming out to them and the consequences that will follow as they are not accepting of anyone who is LGBTQ”
“Having to take one day at a time, not everyone is understanding or accepting of my gender identity”
“not ready to come out” “Family relationships are not always easy to mend and with some it may never happen”
“things with dad are still dif fi cult but I have started to process this”
“Coming out to my family is going to continue to be dif fi cult”
“Still waiting to hear from Gender Identity Clinic”
“Dealing with gender dysphoria will always be ongoing”
“Ongoing issues with GIC clinic and waiting time”
----- Start of picture text -----
N/A: 7%
N/A - 6.77% 0 - 0.00%
8:8 0.4%8 0.4% 0.4% 1:11 1%
7:77 1% 2:2 7%2 7% 7%
6:66 2%
5:5 11%5 11% 11%
3:3 30%3 30% 30%
4 - 40.59%4: 41%4: 41% 41%
----- End of picture text -----
----- Start of picture text -----
7%
N/A - 6.77% 0 - 0.00% N/A:N/A 7% 3:3 0.4%
8:8 0.4%8 0.4% 0.4% 1:11 1% 9 - 0.00% 4 : 0.4%
7:77 1% 2:2 7%2 7% 7% 10 - 0.00% 5:5 12%
6:66 2% 8:87%
5:5 11%5 11% 11%
3:3 30%3 30% 30%
7 : 28%
6:6 46%
4 - 40.59%4: 41%4: 41% 41%
Con fi dence score at fi rst appointment Con fi dence score at last appointment
0:00 0.4% 1:1 0.4%
1: 2%: 2% 2% 3:3 1%
2 : 9% 9% 4:4 2%
/A: 36% 36% N/A:N/A 36% 5:5 20%
3 : 29% 29%
8:8 0.4%8 0.4% 0.4%
7:77 0.8% 9:9 0.8%
6:6 27%
6:6 0.8%6 0.8% 0.8% 8:8 3%
5:5 5%5 5% 5% 4 : 17% 17% 7:7 11%
----- End of picture text -----
----- Start of picture text -----
0:00 0.4%
1: 2%: 2% 2%
2 : 9% 9%
N/A/A: 36% 36%
3 : 29% 29%
8:8 0.4%8 0.4% 0.4%
7:77 0.8%
6:6 0.8%6 0.8% 0.8%
5:5 5%5 5% 5% 4 : 17% 17%
----- End of picture text -----
As a result of accessing support from Norfolk LGBT+ Project, how much has your mental health or wellbeing improved?
How likely are you to access another mental health provider you have accessed support from Norfolk LGBT+ Project?
----- Start of picture text -----
Depends 15% Likely 11% It hasn’t improved,
it hasn’t got worse 1%
A little 23%
A lot 75%
Not likely 74%
----- End of picture text -----
Has accessing a dedicated LGBT+ wellbeing service given you more con fi dence in the support that you have received?
----- Start of picture text -----
Yes 100%
----- End of picture text -----
Women 7 Supporting Women
342 individual’s attending drop in groups Po 224 sessions provided po 672 volunteer hours po
FAMILY & CARER SUPPORT
“The drop in group is my safe space, I can be just me without judgement”
Time Out
Educating with Pride
Working together towards positive inclusion and visibility for LGBTQ+ students in schools, Educating with Pride is a year long partnership that gives staff the tools and resources they need to continue making a difference to the lives of LGBTQ+ students.
Currently funded by The National Lottery Community Fund, this annual service has been running since 2018.
“I am passionate about my work because I know that safe and welcoming schools are fundamental to improving the wellbeing of LGBTQ+ students. LGBTQ+ youth who grow up in supportive environments report improved mental health, increased self-esteem and feeling optimistic about their future. I am encouraged by all of the amazing school staff that I work with who are committed to making sure that all of their students feel seen, heard and supported to be their true, authentic selves”.
Sophie Reynolds – EWP Coordinator
“Sophie delivered one of the best training sessions I have had in nearly twenty years of working in schools. She was informative, knowledgeable and made you feel at ease to ask questions if you needed to. The training had a good balance of content, incorporating some activities which meant you could get up and move about the room. I found the training very interesting, and it gave me a much greater awareness of the subject. Sophie is very articulate and is able to convey her knowledge very well to others”.
299 staff attended LGBTQ+ Awareness training 408 students attended training sessions.
4130 students attended outreach and school Pride events 276 pupils attend LGBTQ+ lunch time groups.
LGBTQ+ Awareness training
Our aim is to help support organisation’s staff, service users, volunteers and wider stakeholders develop their skills and knowledge to better support LGBTQ+ individuals.
“The training was very informative. I genuinely feel this training created the safest space I have had in a training course as the trainer wanted us to ask questions. Encouraging people to ask questions will allow them to feel more comfortable understanding the LGBTQIA+ community and embracing them. I do think people are worried about saying the wrong things, e.g. pronouns, so they shy away from the community a bit, so I would recommend this course to everyone in order to create a more welcoming environment for all.”
46 training sessions were provided to a variety of organisations such as Norfolk & Suffolk Foundation Trust, MAP, YMCA, Virgin Wines, The Samaritans to name a few.
814 individuals attending training during this period.
| Income £ Contracts £224,000 Grants £113,755 Generated income £13,397.83 Donations £12,114.78 TOTAL £363,267.61 |
Expenditure £ Accountancy £4,974.06 Counselling £37,400.96 Educating with Pride £2,194.80 Resources £7,816.09 Offce overheads £16,875.16 IT & Software £10,226.35 LGBTQ+ Awareness Training £88.96 LGBTQ+ drop in groups £3778.93 Memberships £1,002.00 Wages and associated costs £173,946.67 Printing & Stationary £1,859.86 Promotion & Website £27,803.39 Staff expenses £18,316.82 Volunteer expenses £2,884.27 DBS/ID badges £582.68 TOTAL £309,751.00 |
£ Balance brought forward £53,546.61 Restricted reserves £51,546.61 Free reserves £2,000 |
|---|---|---|
www.lgbtqproject.org.uk 10 Cathedral Street • Norwich • Norfolk • NR1 1LX Registered Charity No. 1129770
LC3-Q PROJECT Annual report 1st April 2023- 31st March 2024 Supporting Norfolk and Waveney Everyones welcome and celebrated LET'S CELE8RATE AAO 8E
“April 2023 was a positive start to the new fi nancial year for the charity with being awarded an NHS contract to continue providing support to the LGBTQ+ community in Norfolk and Waveney. This has enabled us not only to employ additional staff to help with the referrals for one-to-one support but to continue to expand as a LGBTQ+ wellbeing provider.
The focus of our work will always be to improve the health and wellbeing of those accessing our support services. By fostering a culture of inclusivity and self-acceptance, we strive to reduce social isolation and create a supportive environment where every person feels seen, hear and empowered. Through personalised and compassionate care delivered by those with genuine lived experience, we aim to enhance the mental and emotional wellbeing of LGBTQ+ individuals and inspire positive change”.
Fiona Hammond-Liew-Bedford, CEO
To continue providing support, information, and advice relevant to the health and wellbeing of LGBTQ+ individuals living in Norfolk and Waveney.
LGBTQ+ Project’s continued mission is to improve the health, mental health, and wellbeing of LGBTQ+ individuals of all ages and communities in Norfolk and Waveney. We want to bring supportive, empowering, and non-judgemental services to peoples’ lives to enable them to improve their wellbeing. We also aim to assist others in providing support to LGBTQ+ communities through our information services, educational tools, and resources.
Our services are for the community, by the community, and we champion the importance of local service provision that is informed, effective and compassionate. We hope together, we can make a difference, working towards an inclusive society for all those that we support and represent.
With a collective understanding of each other, we can change the world through people LGBTQ+ Project
Trustee report for the fi nancial year ending 2024
The trustees present their report and the audited fi nancial statement for the year ended 31st March 2024.
Charity Number 1129770
Registered Of fi ce 10 Cathedral Street Norwich Norfolk NR1 1LX
Trustees
The trustees who served during the year, and up to the date of this report, were as follows: Juels Copley, Jayne Clarke, Amber Green, Ben John Clegg.
Chief executive of fi cer Fiona Hammond-Liew-Bedford
Bankers
NatWest
Independent examiners
ADP Accounting Ltd, 19 Farrow Close, Mattishall, Norfolk, NR20 3SZ.
*data from 2023 – 2024 closed clients
Our values • CARE • Compassion • Authenticity • Respect • Empathy
During this fi nancial year 754 individuals accessed our support services, our dedicated team of LGBTQ+ support staff provided one to one support to 630 individuals and 124 individuals accessed our low-cost counselling service.
Statistics
75% – aged 25 and under 25% – aged 26+
Reason for referral
67% – Gender identity 17% – both 16% – sexuality
Referrals
77% – professional referrals 23% – self referrals
Mental health dif fi culties such as depression, self-harm, and suicidal thoughts can affect anyone, but they are more prevalent amongst those who identify at LGBTQ+.
Top 7 mental health issues and behaviours amongst our clients are:
74% – anxiety 57% – depression 36% – low mood
26% – self harm
21% – Low self esteem 9% – suicidal thoughts 1% – suicidal attempts.
“After the support that I received from my support worker, I can walk away from negative comments that are said about my gender identity as I learnt that I don’t need others approval to be myself”.
Setting goal outcomes is important in support work, to achieve the best outcome we work at the client’s pace.
Our client goal outcomes
44% - Better understanding of myself and my gender identity
33% – Support and advice around transitioning 32% – Improve wellbeing/mental health
30% – Support with gender dysphoria
21% – Better understanding of myself and my sexuality 17% – Less confused about my gender identity 11% – Improve con fi dence and like myself 10% – Connect with other LGBTQ+ people 8% – How to come out to family and friends.
There is no limit on how many support sessions our clients can access, we acknowledge that we all process our thoughts and feelings differently so there fore we tailor the support sessions to suits the needs of our clients.
2,176 support sessions were provided to our clients who completed their sessions during this fi nancial year.
Goal outcomes achieved 18% 2% 80% Yes No Not all
“I think it will take time for me to “I have met other trans admit to myself woman through this support” about being gay”
“still fi guring out relationship but this has improved”
“I have had mental health issues all my life due to supressing my feeling about my gender”
“My dad is never around and at times i hate him”
“I have moved out of the family home, hopefully things will improve now that my mum and I have space between us” “My parents live aboard so I have time to think about coming out to them and the consequences that will follow as they are not accepting of anyone who is LGBTQ”
“Having to take one day at a time, not everyone is understanding or accepting of my gender identity”
“not ready to come out” “Family relationships are not always easy to mend and with some it may never happen”
“things with dad are still dif fi cult but I have started to process this”
“Coming out to my family is going to continue to be dif fi cult”
“Still waiting to hear from Gender Identity Clinic”
“Dealing with gender dysphoria will always be ongoing”
“Ongoing issues with GIC clinic and waiting time”
----- Start of picture text -----
N/A: 7%
N/A - 6.77% 0 - 0.00%
8:8 0.4%8 0.4% 0.4% 1:11 1%
7:77 1% 2:2 7%2 7% 7%
6:66 2%
5:5 11%5 11% 11%
3:3 30%3 30% 30%
4 - 40.59%4: 41%4: 41% 41%
----- End of picture text -----
----- Start of picture text -----
7%
N/A - 6.77% 0 - 0.00% N/A:N/A 7% 3:3 0.4%
8:8 0.4%8 0.4% 0.4% 1:11 1% 9 - 0.00% 4 : 0.4%
7:77 1% 2:2 7%2 7% 7% 10 - 0.00% 5:5 12%
6:66 2% 8:87%
5:5 11%5 11% 11%
3:3 30%3 30% 30%
7 : 28%
6:6 46%
4 - 40.59%4: 41%4: 41% 41%
Con fi dence score at fi rst appointment Con fi dence score at last appointment
0:00 0.4% 1:1 0.4%
1: 2%: 2% 2% 3:3 1%
2 : 9% 9% 4:4 2%
/A: 36% 36% N/A:N/A 36% 5:5 20%
3 : 29% 29%
8:8 0.4%8 0.4% 0.4%
7:77 0.8% 9:9 0.8%
6:6 27%
6:6 0.8%6 0.8% 0.8% 8:8 3%
5:5 5%5 5% 5% 4 : 17% 17% 7:7 11%
----- End of picture text -----
----- Start of picture text -----
0:00 0.4%
1: 2%: 2% 2%
2 : 9% 9%
N/A/A: 36% 36%
3 : 29% 29%
8:8 0.4%8 0.4% 0.4%
7:77 0.8%
6:6 0.8%6 0.8% 0.8%
5:5 5%5 5% 5% 4 : 17% 17%
----- End of picture text -----
As a result of accessing support from Norfolk LGBT+ Project, how much has your mental health or wellbeing improved?
How likely are you to access another mental health provider you have accessed support from Norfolk LGBT+ Project?
----- Start of picture text -----
Depends 15% Likely 11% It hasn’t improved,
it hasn’t got worse 1%
A little 23%
A lot 75%
Not likely 74%
----- End of picture text -----
Has accessing a dedicated LGBT+ wellbeing service given you more con fi dence in the support that you have received?
----- Start of picture text -----
Yes 100%
----- End of picture text -----
Women 7 Supporting Women
342 individual’s attending drop in groups Po 224 sessions provided po 672 volunteer hours po
FAMILY & CARER SUPPORT
“The drop in group is my safe space, I can be just me without judgement”
Time Out
Educating with Pride
Working together towards positive inclusion and visibility for LGBTQ+ students in schools, Educating with Pride is a year long partnership that gives staff the tools and resources they need to continue making a difference to the lives of LGBTQ+ students.
Currently funded by The National Lottery Community Fund, this annual service has been running since 2018.
“I am passionate about my work because I know that safe and welcoming schools are fundamental to improving the wellbeing of LGBTQ+ students. LGBTQ+ youth who grow up in supportive environments report improved mental health, increased self-esteem and feeling optimistic about their future. I am encouraged by all of the amazing school staff that I work with who are committed to making sure that all of their students feel seen, heard and supported to be their true, authentic selves”.
Sophie Reynolds – EWP Coordinator
“Sophie delivered one of the best training sessions I have had in nearly twenty years of working in schools. She was informative, knowledgeable and made you feel at ease to ask questions if you needed to. The training had a good balance of content, incorporating some activities which meant you could get up and move about the room. I found the training very interesting, and it gave me a much greater awareness of the subject. Sophie is very articulate and is able to convey her knowledge very well to others”.
299 staff attended LGBTQ+ Awareness training 408 students attended training sessions.
4130 students attended outreach and school Pride events 276 pupils attend LGBTQ+ lunch time groups.
LGBTQ+ Awareness training
Our aim is to help support organisation’s staff, service users, volunteers and wider stakeholders develop their skills and knowledge to better support LGBTQ+ individuals.
“The training was very informative. I genuinely feel this training created the safest space I have had in a training course as the trainer wanted us to ask questions. Encouraging people to ask questions will allow them to feel more comfortable understanding the LGBTQIA+ community and embracing them. I do think people are worried about saying the wrong things, e.g. pronouns, so they shy away from the community a bit, so I would recommend this course to everyone in order to create a more welcoming environment for all.”
46 training sessions were provided to a variety of organisations such as Norfolk & Suffolk Foundation Trust, MAP, YMCA, Virgin Wines, The Samaritans to name a few.
814 individuals attending training during this period.
| Income £ Contracts £224,000 Grants £113,755 Generated income £13,397.83 Donations £12,114.78 TOTAL £363,267.61 |
Expenditure £ Accountancy £4,974.06 Counselling £37,400.96 Educating with Pride £2,194.80 Resources £7,816.09 Offce overheads £16,875.16 IT & Software £10,226.35 LGBTQ+ Awareness Training £88.96 LGBTQ+ drop in groups £3778.93 Memberships £1,002.00 Wages and associated costs £173,946.67 Printing & Stationary £1,859.86 Promotion & Website £27,803.39 Staff expenses £18,316.82 Volunteer expenses £2,884.27 DBS/ID badges £582.68 TOTAL £309,751.00 |
£ Balance brought forward £53,546.61 Restricted reserves £51,546.61 Free reserves £2,000 |
|---|---|---|
www.lgbtqproject.org.uk 10 Cathedral Street • Norwich • Norfolk • NR1 1LX Registered Charity No. 1129770
Norfolk LGBT+ Project
Independent Examiners Report
Year Ended 31 March 2024
I report on the accounts of the company for the year ended 31 March 2024 as attached.
Respective responsibilities of trustees and examiner
The trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The trustees consider that an audit is not required for this year under section 43(2) of the Charities Act 1993 (the 1993 Act) and that an independent examination is needed.
Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to:
-
examine the accounts under section 43 of the 1993 Act;
-
follow the procedures laid down in the General Directions given by the Charity Commission under section 43(7)(b) of the 1993 Act; and
-
state whether particular matters have come to my attention.
Basis of independent examiner's report
My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a 'true and fair view' and the report is limited to those matters set out in the statement below.
Independent examiner's statement
In connection with my examination, no matter has come to my attention:
-
(1) which gives me reasonable cause to believe that in any material respect the requirements:
-
to keep accounting records in accordance with section 386 of the Companies Act 2006; and
-
to prepare accounts which accord with the accounting records, comply with the accounting requirements of section 396 of the Companies Act 2006 and with the methods and principles of the Statement of Recommended Practice: Accounting and Reporting by Charities
have not been met; or
(2) to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.
| PaubaeSheet | |
|---|---|
| ......................................... Paubae Sheet |
19 Farrow Close |
| ADP Accounting Limited | Mattishall |
| Association of Chartered Certified Accountants | Dereham |
| 19th July 2024 | Norfolk |
| NR20 3SZ |