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2025-03-31-accounts

Connors Toy Libraries

2024-2025 Annual Report

Company No - 06872236

Charity No - 1129353

Contents

Part 1

Legal and Administrative Information Trustees’ Annual Report

Trustees / Directors About Charity Part 2

Annual Report Meet Our Team Visions & Mission Community Toy Libraries Mobile Toy Library Toy Store Outreach Project Early Intervention Volunteers Events Next Year’s Plans Part 3

Treasurers’ Report Independent Examiners’ Report Accounts

Connors Toy Libraries

Connors Toy Libraries

Legal and Administrative Information For the year ended 31st March 2025

Charity Name - Connors Toy Libraries Registered Charity Number - 1129353 Company Number - 06872239

Executive Committee:

The policy and general management of the affairs of the charity are directed by an elective Executive Committee. The committee is elected from our Trustees/Directors who are representatives of each of our Toy Library groups. The committee consists of our Honorary Officers and Trustees and is not less than five or more than twenty. The staff facilitate meetings.

Principal Address:

Grenville House, St Georges Square, Portsea, Portsmouth, PO1 3AZ

Bankers:

The Natwest Bank, 130 Commercial Road, Portsmouth, Hants, PO1 1ES

Auditor:

Janet Stow

in a voluntary capacity C/o Retail Efficiency Ltd

Connors Toy Libraries

Trustees’ Annual Report 2024-25

Trustees continue to meet every month to oversee the running of the Toy Library service and look at how to secure its future moving forward.

As a charity we are running on our reserve funding and this is in place till March 2026 whilst we continue to apply for funding to continue the service.

We received funding from The Hive, Albert, Wave 105, Leather Sellers, Garfield and Weston, Bauer Radio, HIWCF, The Wakeham Trust, The Partnership Foundation, The Stafford Trust, Tesco Blue Tokens, Electrical Safety First, Lottery Awards for All and Toy Trust. We applied for and received £6091.46 gift aid raised from donations and events.

This year we have supported 1853 adults and 3744 children across the service through Toy Store, Mobile Toy Library, Toy Library Community Groups & Outreach support. 1727 individuals accessing the service have borrowed toys and resources to continue play at home.

We continue to receive referrals for hard to reach and vulnerable families with 91 families supported this year. 3596 individuals have attended our community toy library groups and 178 families and organisations joined our Toy Store as members.

Objective and Activities

Connors Toy Libraries was set up to:

A) Assist in the provision of facilities and equipment for the recreational, educational, therapeutic and leisure time occupation of:

Children

Children and adult carers of persons who are disabled, long term sick or elderly. Disabled. long term sick and elderly persons in receipt of care.

B)

In the interests of social welfare with object of improving their conditions of life. To promote better care and upbringing of children.

Connors Toy Libraries

Trustees / Directors

Coralee Graham Chairperson
Jill Lydford Vice Chairperson
Sarah Le May Honorary Treasurer
Jess O’Rourke Honorary Secretary
Melanie Palmer Trustee / Director
Danielle Gilkes Trustee Director
Roberta Coles
(Resigned 24/25)		 Trustee / Director

This list of trustee was up to date on the 31st March 2025

Connors Toy Libraries

About Charity Community - Connection-Play.

Supporting Portsmouth families through meaningful moments and lasting impact.

Connors Toy Libraries has been a trusted part of the community for over five decades, proudly celebrating 52 years of service this year. Since our founding, we have been dedicated to supporting families and helping children thrive through play.

We offer a welcoming and inclusive environment where families can access a wide range of quality toys, resources and support. Our work extends across four main arears:

At Connors Toy Libraries, we believe that every child deserves the chance to play, explore and grow, regardless of background or circumstances.

Through the support of our community, partners and dedicated team, we continue to make that vision a reality year after year.

Connors Toy Libraries

Annual Report 2024-25

This report provides an overview of the work of Connors Toy Libraries during the period April 2024 to March 2025, including our challenges, highlights and key achievements.

As we reached the end of March 2025, we completed our first full year operating without funding from The Big Lottery. We were fortunate to secure support from alternative funding sources and generate income through the services we offer. However, this income alone is not

sufficient to ensure our long-term sustainability without additional financial support. We are now entering a second year operating on reserve funds while continuing to actively seek new funding opportunities. Without further financial support secured by March 2026, Connors Toy Libraries will be at risk of closure.

Service Impact:

Between April 2024 and March 2025, the Toy Libraries were accessed by:

These services were accessed through:

Community Toy Library Groups

Project Focus and Outcomes:

Our project aims to deliver a broad range of support for families and the wider community, including:

Connors Toy Libraries

Meet Our Team

At the heart of Connors Toy Libraries is a small, passionate team committed to supporting families and enriching childhood through the power of play. Our staff bring a wealth of experience and compassion and we are dedicated to every aspect of our work from community out reach, to toy loan, to running inclusive, welcoming play sessions for all.

Together, our team is united by shared belief - that every child deserves access to community, connection and play. Through thoughtful, responsive support we make a lasting difference in the lives of the families we serve.

ABBY MANAGER

CHRIS

ADMINSTRATOR

CATHERINE LISA GROUP SUPPORT WORKER TOY STORE LEAD

SOPHIE

GROUP SUPPORT WORKER

SADIE

OUTREACH WORKER

STACEY OUTREACH WORKER

Connors Toy Libraries

Vision And Mission

Vision

A community where every child, regardless of background, has the opportunity to learn, grow and thrive through play. We envision a world where families are connected, supported and empowered by shared resources and where play is recognised as a vital part of early childhood and community wellbeing.

Mission

Connors’s Toy Library exists to make play accessible and meaningful for all children. We offer affordable toy borrowing, inclusive community groups and outreach support for vulnerable and hard to reach families through trusted referral pathways. By promoting the sharing of resources, we champion sustainability, community connection and early childhood development.

Connors Toy Libraries

Community Toy Library Groups Report 24-25

We operate 11 weekly Toy Library Groups across our 10 venues. One of these is a dedicated SEND session, designed for children with additional needs whether diagnosed or not. Some children benefit from a calmer, more structured environment and this session is tailored to meet those needs. We offer a range of sensory, therapeutic and tactile toys and resources and families attending this session do so in a welcoming space, free from the judgement they may have experienced elsewhere.

Across all sessions, children are given the opportunity to play with a wide variety of toys, which are rotated weekly to maintain interest and encourage development. Each session also includes a weekly craft activity, themed to reflect cultural events, seasonal changes or learning opportunities. This encourages creativity and engagement for children of all backgrounds.

Feedback from services users:

Connors Toy Libraries

Mobile Toy Library Report 24-25

Our Mobile Toy Library continues to be a valuable outreach tool, allowing us to attend events across the city organised by local businesses, charities, schools and community groups. From family fun days to school fetes, we bring a wide range of toys to create play opportunities for families, whilst also promoting the wider services offered by Connors Toy Libraries.

In addition to public events, we also respond to identified areas of need within the community, delivering play sessions and supporting locations such as hostels, temporary accommodation, refuges and hotels. This flexible approach ensures that children in challenging circumstances still have access to safe and engaging play.

We were proud to attend Victorious, the city’s largest annual festival for the second consecutive year. At the event, we provided toys and resources for families, along with a designated safe space for infant feeding and baby changing. We’ve been invited to return again in 2025, reflecting the positive impact of our presence.

We also participated in a local SEND offer event, showcasing our inclusive services to families and professionals who can benefit from what we provide.

Connors Toy Libraries

Toy Store

Report 24-25

Our dedicated Toy Store established on 1st May 2002 continues to be a vital and growing part of Connors Toy Libraries. We are incredibly proud of the store’s impact and the flexibility it offers to families and professionals across the community.

This year our Toy Store has grown to 178 active members, including 107 returning members and 71 new members.

Membership is open to:

Families (including those with children with additional needs)

Memberships starts from as little as £20 per year, with larger group memberships (e.g.

playschemes) available at an individual fee to suit their needs.

Members can borrow toys for up to six weeks at a time, with flexibility to extend if needed. We maintain a waiting list for popular items and work proactively to secure funding for high demand or specialist toys as needed.

Over the past year, 1,010 children have benefited from Toy Store resources, 378 of whom are identified as having additional needs. These families often rely on the Toy Store to access specialist items such as weighted blankets, sensory lights and dark dens. Items that are often financially out of reach.

We continue to seek and secure funding to replace damaged items and purchase new, in demand toys, ensuring the store remains responsive and inclusive.

Our online platform allows families to browse our full toy catalogue, sign up for membership, and reserve items, all without needing to visit in person. This is especially valuable for families facing mobility issues, transportation challenges, or other barriers. For those families that can physically come into the Toy Store we are open throughout the week and they can come and browse and borrow with no need to book prior.

We also offer a delivery and collection service for a small fee of £4, allowing access to large or specialist items that families may not be able to transport themselves.

Connors Toy Libraries

Outreach Support Report 24-25

The outreach project continues to provide vital support to families who may be vulnerable or difficult to reach. Alongside this, we also receive a wide range of referrals for families in need of support for various reasons, including Special Educational Needs and Disabilities (SEND), low income, mental health challenges and parent-child relationship difficulties.

There are no eligibility criteria for our referrals, our support is open to all. We receive referrals from a variety of professionals and agencies working closely with families, such as Health Visitors, The Family Nurse Partnership, Portage, Children's Social Care, Home-start, Early Help teams, schools, nurseries and childminders. We also welcome self-referrals and our own staff and volunteers actively refer families as part of our early intervention efforts.

In 2024–2025, the outreach service supported 91 families comprising 165 adults and 168 children. Some families continued to receive support into the following year. Unlike many other family support services, Connors Toy Libraries has no time limit on outreach support. Families remain with us for as long as they need and we walk alongside them at every step.

Our goals are to:

This service has a powerful and far-reaching impact on the community. We meet families where they are without judgment or expectation. Together with them, we set achievable, family led goals. This collaborative approach empowers families to take ownership of their progress.

We provide support in various ways, including:

Home visits

Connors Toy Libraries

Continued...

We also offer practical support where needed. This includes helping families access local food banks, as well as directly providing essentials such as food, nappies, hygiene products, white goods and furniture.

Our outreach service is inclusive and diverse. We have supported families from a wide range of backgrounds and life situations, including teen parents, parents with disabilities or additional needs and families seeking asylum.

For many children, our service has offered new opportunities to play, socialise and build friendships. In particular our toy library venues with outdoor spaces have provided children, especially those without access to gardens at home, a safe and engaging environment to explore and enjoy.

Connors Toy Libraries

Case Study - Outreach Family

This family was referred to our outreach service by a health visitor. They had recently moved into the area and were experiencing high levels of isolation. The primary carer was struggling with low mood and anxiety following the birth of a second child. There were financial pressures, no extended support network nearby and concerns around one of the children’s lack of social development.

The carer expressed feeling overwhelmed and uncertain about how to support the children’s early development. Attending groups alone felt daunting and day-to-day routines were becoming increasingly difficult to manage.

Our first visit focused on building rapport and understanding the family’s needs. A soft needs assessment revealed a lack of essential baby items, limited access to early years experiences, and increasing emotional strain.

Over the following months, we provided a range of support tailored to the family’s needs: Emotional Support: Weekly home visits provided a consistent and safe space to talk, reflect, and problem-solve. We discussed emotional wellbeing, daily routines, and ways to manage the primary carer’s anxiety.

Community Engagement: We supported the family to attend local toy library sessions and stayand-play groups, initially accompanying them to build confidence. This helped reduce isolation and supported the child’s social development.

Practical Assistance : We helped secure items including nappies, hygiene products, and baby equipment. The family was also referred to a local food bank and we assisted with applications for financial and energy-related support.

Early Years and Parenting Support: We introduced simple home based play and learning strategies. We supported the family through the nursery application process to help prepare for school readiness.

Health and Wellbeing Access: We connected the family to local mental health support and parent wellbeing services. With consent, we liaised with other professionals already involved to create a more joined-up approach.

Over time, the primary carer’s confidence improved significantly. They began attending community sessions independently and developed new peer relationships. The child who had previously shown signs of delay began to speak more confidently, engage in group activities, and adapt well to a nursery setting.

The family became more resilient, proactive and better connected to their community. They reported feeling more in control, less isolated and better equipped to meet the children’s needs.

Connors Toy Libraries

Early Intervention

We continue to provide early intervention to all families who access any of our four core projects. This support often begins in one of two ways, either families approach our staff and volunteers directly for help or more commonly it emerges through the trusting relationships we build over time. By actively listening to conversations and noticing concerns we are able to offer support at the earliest possible stage.

Much of our early intervention happens naturally through peer to peer support. Families connect in our welcoming spaces, share experiences and offer advice to one another. These safe and supportive environments allow meaningful conversations to flourish. Staff and volunteers build on this by offering informed guidance, signposting to relevant services and when appropriate, referring to our outreach support project.

Our early intervention model ensures that families attending community toy library sessions are surrounded by people who notice when something changes or isn’t quite right. This allows us to provide timely, informal support often from the very first contact. Many of the families who receive early intervention are not involved with any other services and have no professionals currently supporting them.

The support we offer covers a wide range of areas. For children, we’ve provided guidance on weaning, feeding, toilet training, eating habits, behavior, social skills, developmental delays, sleep, routines, immunisations and accessing health appointments. However, the support we offer is not always centered on the children as many adults need help for themselves too. We regularly support parents and carers with their own mental health, family difficulties, benefit applications, housing issues, anxiety, postnatal depression and substance misuse.

In some cases, this includes sourcing emergency funding or donations to provide food, gas and electricity top-ups, hygiene essentials, baby items or other urgent needs. Not all families require 1:1 outreach but many still face crisis moments and we are there to help in those times.

Connors Toy Libraries

Volunteers

In the year 2024–2025, we had 29 volunteers involved across the service. During that time, several moved on to paid employment. While we always feel the loss of dedicated volunteers, this is exactly the kind of outcome we aim to support. Many of our volunteers have been out of work for several years, often lacking confidence, recent experience or training. Through their time with us they gain valuable skills, build self-esteem and become empowered to take the next step into employment.

In addition to our formal volunteers, we also have a number of parent-helpers who support us during sessions. These individuals may not yet be ready to commit to a full volunteer role but are happy to help with tasks during groups as needed, contributing meaningfully while gaining confidence at their own pace.

We are also supported by six active committee members, all of whom have been part of Connors Toy Libraries in some capacity, whether as parents attending sessions, members of the toy store, or former volunteers who have helped run community toy library sessions. Their lived experience ensures our leadership remains grounded in the needs of the families we serve.

All volunteers undergo DBS checks and complete core training, including food hygiene, manual handling and safeguarding, delivered online. In addition we provide access to a fully accredited three-year paediatric first aid course, sourced through an external agency. This ensures that our volunteers are equipped with the skills and knowledge needed to support families safely and effectively.

Quotes from Volunteers:

‘’I enjoy supporting parents and challenges, being a young mum myself and receiving support, its nice to give back.’’

‘’Volunteering for me is giving back but also being able to do it with my own child at group. I love being able to chat to parents and grandparents. Being able to see the difference these groups make. It has made me realise I want to do more and eventually seek employment at Connors Toy Libraries in the future’’

‘’I love coming to group, I have met so many families and I love being a part of the community at group’’

‘’I love volunteering, its given me a huge sense of purpose that I didn’t even know I needed! Its super rewarding and it really helps to know you’re not alone in the hardest job in the world, Parenting!’’

“I have been a volunteer for 9 years now, when I first came along I needed support and they helped a lot. Now I like to help and support other families who need support, Its nice to chat to others in the same situation’’

Connors Toy Libraries

Events

This year in addition to attending events hosted by other providers such as Victorious, HomeStart Family Fest, the Local Offer event, school fetes and open days, we also delivered several of our own community events.

Unfortunately, we were unable to host our annual Toy Library Picnic this year due to circumstances beyond our control. However, we did hold a Teddy Bears' Picnic at one of our regular session venues, which was a great success with 52 people attending.

Our Halloween event welcomed 64 attendees and took place at one of our quieter Toy Library venues. This provided a fantastic opportunity to showcase that space to new families in a fun and welcoming environment.

Our annual Easter party was another highlight, with 74 people attending. Children enjoyed themed activities and received a gift from the Easter Bunny, which made the event extra special for many families.

To round off the year, we held six Christmas parties over two days, attended by a total of 266 people. Every child had the opportunity to visit Santa in the grotto and received a gift, creating magical memories and festive joy for all who came.

Connors Toy Libraries

Next Year’s Plans

As we look to the future, we are excited to share our plans and vision for the year ahead at Connors Toy Libraries. A key moment of change took place in May 2025 with the introduction of new management, bringing with it fresh energy, ideas and a renewed commitment to the families we serve.

This leadership change marks the beginning of an exciting new chapter for Connors. Over the next year, we will be introducing new services, launching group sessions tailored to current needs and strengthening the structure of existing projects to ensure they remain relevant, inclusive and effective.

We also aim to deepen our partnerships with community organisations, and support services.

Historically, Connors Toy Libraries has delivered its work quietly, reaching families through word of mouth, trusted relationships and grassroots presence. While this has been a strength, we now recognise the importance of making more noise about what we do. We want to reach more families, engage new communities and make sure that those who need support know exactly where to find it.

We are committed to:

Raising the profile of our work across Portsmouth and beyond

‘’As the new manager, I am personally committed to making positive, lasting changes that

will ensure Connors Toy Libraries continues to be a trusted and valued part of the Portsmouth community for the next year and for many years to come.

With the support of our dedicated team, volunteers and partners, we will continue to grow, adapt and provide the responsive, family led services that have always been at the heart of Connors. The future is bright and we’re ready to shout about it!’’

Connors Toy Libraries

Contact Us

----- Start of picture text -----
02392 832926
toylibrary@ctlib.org.uk
www.cctoystore.org.uk
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Treasures Report 24-25

We have received £6091.46 from Gift aid this year. We received £4622.41 in membership fees to the Child Carers Toy Store. This is in line with last year’s income as some members leave and new ones join us across the year. Grants/Contracts for 2024-25

Garfield Weston - £20,000

The Hive Special Needs Toys - £1000 HIWCF Outreach worker - £4688 HIWCT Toy Store Costs - £10000 Warburtons - £400

The Wakeham Trust - £800 Pat Testing - £500 The Stafford Trust - £5000 Electrical Safety First - £2500 Royal Navy Christmas Donation -£300 The Culra Charitable Trust - £500 Lottery Awards For All - £20,000 Yvonne Flux Charitable Trust - £500 Toy Trust - £2000

Portsmouth City Council continue to support us in kind with an additional rebate on our business rates for our office and toy store premises.

We finished the year with £8107.26 in the Foundation account, £221,102.07 in the Business Reserve account and £91.10 in petty cash.

We would like to thank everyone who helps us financially and in kind to maintain the service.

I would like to thank Jan Stow for agreeing once again to audit our accounts for us saving us a professional fee for this service.

Connors Toy Libraries

Independent Examiner’s Report to the Trustees of The Connors Toy Libraries

I report on the accounts of the Connors Toy Libraries for the year ended 31 March 2025 which are set out on the pages attached

Respective responsibilites of the trustees and examiner

As the charity trustees you are responsible for the preparation of the accounts; you consider that the audit requirement of section 43(2) of the Charities Act 1993 (The Act) does not apply. It is my responsibiliy to state, on the basis of procedures specified in the general directions given the Charity commissioners under section 43 (7) of The Act, whether particular matter have come to my attention.

Basis of independent examiner’s report

My examination was carried out in accordance with the general direction given by the charity commissioners. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and

seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would required in an audit, and consequently I do not express an audit opinion on the view given by the accounts.

Independent examiner’s statement

In connection with examination, no matter has come to my attention: Which gives me reasonable cause to believe that in any material respect the requirement

To keep accounting records in accordance with section 41 of the Act: and

To prepare accounts which accord with the accounting records and to comply with accounting requirements of the Act

Have not been met;

Or to which, in my opinion, attention should be drawn in order to enable the proper understanding of the accounts to be reached.

Name: Jan Stow

Address: 133 Paxton Road, Fareham PO14 1AE

Connors Toy Libraries

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Relevant notes to the accounts for ConnoTS Toy Library No A￿1VIll¢S in funh¢rw orth¢ ¢ s ob'¢¢ts". Grnms Transfer from c£ts and revenu¢ 10 swff T¢v¢nue Trdn5fer from E)ona¢ions to statYr¢v¢ny¢ Transfer from lffierest io wifyev¢n¥¢ Transfer frorn Sub5 from to r¢v¢n Transfer fr[￿ Pi¢nicIeve￿ts losraff rev¢nu¢ Ctsh 10 frDm P Cash Petty ¢a5h intomE inclwlingpr¢vious Lknncelex 7,594.02 15.fNY>. 1,284.17 630.10 378.J6 51.54 Al Iii Aprll 1024 $4199.72 162.13 At3tJt MArch 2025 Sil¢m¢ni ofFundi G¢n¢rnl reserve Imtomt ditu $2.199.n 2￿101.1) 08J78.19 4.409.18 7.52 51.54 Stsff r¢venu¢ CCT5 & R¢v¢nut Subs from Grou Cath Picnioi.ve1115 9,780.77 17.321.62 4,622.41 4,575.(K) $39.(K) 578.56 6.912.63 5.020.29 77&43 31.033.36 2.573.73 Total unreytrltttd fth#d 7&56 .27 Re%irl¢itd Futhds Hivc {)uDrAch W Alb¢rt 14wni Trust Hiv¢ l)jKNiiion Wiv¢ io%'fo IKather5¢11e Gtsrfield Wv510 B4u¢r RWJID Csh F¢r Ki HIWLP Rcnl foT Venues 2,IMM) IM) IMOJ 7.11 f)2 164.03 731.62 7,638 Ih) 6.10.49 3.086. 6.10.49 750.00 Th¢ W•k¢hAM trust . Hive SN T¢) P8rtn¢rshi Warbwrton$ HIWC ranl for Outreach W Thc Siaiford Tn￿1 ()ufre￿h W Tes¢0 111￿¢.[.0ke￿5 El¢¢tyiul Safe Garfitld W¢51on. (icncrnt C¢>s EnWIl￿ Ro Al Nv HIWLF I. re Cost5 CNlra ch1￿ble IT￿lt Lolie Awards for ill Yvi)nnE Flux ChviLqble Th¥ To fru51 I.(KK>. s(K). 4(X>. 4.688. s.(WA>.￿? I.125.￿? 2.SLMI.(N) 20.fth. Jw. 10,(KKJ.fy) 5(M).fy) 20.(￿.1￿) S(￿.1￿7 5(W).00 4W.LNJ 412.82 Jw.00 769.J9 51N).00 807.38 500. jo.oi 19 192.62 Tol•1 Rulrkted Funds JW2.fMI 69 13.ty) 6.05 T¢Jthl Fw 112.657.40 l49 777.51 192 180J2 is ofnrf asKts tthv¢en fimd$ o. Unr¢Mri¢t¢d G¢rml fvnd 161.544.27 Iksiwtcd RL¥tricicd Fwid 30 636.05 Enth Totsl 192,180.32 'bk Fixed A35et Invts¢mtnLs Lurr¢nt A&scls T4MAI 161,54427 30 636.115 192 180.32 ofAwliior.............. .