PRIDE
nlcompass
Annual Review
and Accounts
2020-2021
## **CONTENTS**
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|Chairs Foreward|..........................................................................................................3|
|Message from the Chief Executive|.............................................................................4|
|Where we Operate|......................................................................................................5|
|Delivering Quality Services|........................................................................................6|
|Survey Results|.............................................................................................................8|
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## **What we do**
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|Carers Services .................................................................................................. 10|
|Advocacy Services ............................................................................................. 16|
|Counselling Services ..........................................................................................20|
|Wellbeing Services .............................................................................................22|
|Volunteering Services ........................................................................................24|
|Service Access Team|.................................................................................................|26|
|Our Fantastic People|.................................................................................................|26|
|Who we are, who we work with and how we work|.................................................|27|
|Governing Document|................................................................................................|28|
|Statement of Trustee Responsibilities|.......................................................................|30|
|Independent Auditors’ Report|...................................................................................|31|
|Statement of Financial Activities for the Year Ending 31st March 2021|...................|34|
|Balance Sheet as at 31st March 2021|.........................................................................|35|
|Statement of Cash Flows for the year ended 31st March 2021|................................|36|
|Notes to the Financial Statements|............................................................................|37|
|With Thanks to Our Partners|....................................................................................|46|
|Our Board|...................................................................................................................|47|
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## **CHAIR’S FOREWORD**
With Covid as our backdrop last year I could not be prouder of how well n-compass has adjusted and adapted to meet this challenge head-on! We not only maintained service stability throughout last year but also continued to grow, with the introduction of three new services. We are delighted to now be providing the Bury and Carlisle Carers Services, as well as the IMCA Advocacy Service for Tameside, Stockport, and Oldham.
Alongside this growth we have also maintained a laser sharp focus on our staff’s health and wellbeing especially since homeworking became the ‘norm’. We developed a range of wellbeing initiatives to ensure all staff continued to feel connected to, and supported by, n-compass. This effort was reflected in 91% of colleagues agreeing that n-compass was a great place to work through our 2020 engagement survey.
It is very gratifying that our reputation as a ‘dynamic’ and ‘can do’ organisation has led to a substantial vote of confidence by Commissioners and other funders alike. We are bold and ambitious and simply want to support more people across the North of England to stay well. We look forward to what will no doubt be a year filled with both opportunities and further challenges which, with energy and commitment, we will rise to meet and overcome.
On behalf of the Board, I would like to thank our wonderful staff - their dedication, passion and commitment is what makes n-compass truly exceptional! This gratitude is particularly heartfelt as in the Summer I will be standing down as Chair, in line with the Charity Commission guidelines, as I have been a Trustee for nine years. I am very gratified by the progress we have made together and believe that when Cathy Scivier, our current Vice Chair, takes on the role of Chair, the Charity’s future is in very safe hands.
**Barbara Aird, Chair**
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**Carlisle**
DURHAM
CUMBRIA
## **MESSAGE FROM THE CHIEF EXECUTIVE**
I do not think any of us will forget 2020 in a hurry! Yet despite the challenges we have all had to face at work and in our personal lives, from an n-compass perspective, I could not be prouder. I have been amazed and humbled by our colleagues’ continued passion and drive, and the way they have all rallied together in continuing to meet last year’s challenges, not being fazed nor beaten by them. I said to colleagues back in March 2020 when we went into the first lockdown, we would come out the other side of the pandemic fitter, stronger and with renewed energy and vigour. Well, we are certainly on track for that to be the case!
Our aspiration is to continue to grow, innovate and remain a well-regarded provider of health and care services across the North of England. As part of this journey, we will continue to diversify our funding base, whilst maintaining and exceeding customer and commissioner expectations. Our focus on delivering excellent services and keeping Service Users at the heart of everything we do, will remain paramount. This is facilitated by our VALUES driven culture.
Last year we supported over 25,000 adults and young people to regain control of their lives, providing hope and a renewed sense of purpose, in getting them back on their feet. We promote resilience over reliance, by placing people at the centre of everything we do and delivering excellence by utilising individuals’ strengths, to stay well. We have a strong social conscience. We employ local people and support over 20 social work students every year, some of whom move on to permanent employment with us.
**Teresa Jennings, Chief Executive**
## **WHERE WE OPERATE**
NORTH YORKSHIRE
**n-compass provides a** ® BA® vVvVvyv **range of services that** LANCASHIRE **support vulnerable adults** % **and young people alike.**
WEST **Blackburn** YORKSHIRE **with Darwen Rochdale** a9" @ **Bury Oldham** GREATER MANCHESTER 3 ° **Tameside** @ **St Helens** Vv E MERSEYSIDE **Stockport Wirral** DERBYSHIRE @ Vv CHESHIRE **Cheshire East** STAFFORDSHIRE
**We are organised into five main service areas:**
## **Counselling Wellbeing Volunteering Services Services Services**
## **Carers’ Advocacy Services Services**
**We deliver in:**
**We deliver in:**
**We deliver in:**
**Deaf Support and Connect 5 Services**
**We have a vibrant and active volunteer community that supports all our services and includes social work students as part of their university placement programme**
Lancashire
Blackburn with Darwen Bury St Helens Tameside Oldham Stockport Wirral
Bury Carlisle Cheshire East Lancashire Rochdale
**We deliver across:** Lancashire
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**DELIVERING QUALITY** Z, |\ hs **SERVICES ACROSS THE** a , : te ;= ‘ **NORTH OF ENGLAND**
## **OUR CHARITY WORK - RUBY’S FUND**
Each year we raise money for a staff selected charity. This year was the turn of a Cheshire based charity called Ruby’s Fund. Despite the challenges we have all faced during the pandemic, staff have continued to think of creative, virtual, or socially distanced ways to raise money. Over the last year we raised a whopping **£3650** between us.
## **INFLUENCING NATIONAL POLICY**
**We are involved in influencing national policy through membership for the following:**
- Association of Mental Health Providers (AMHP)
- Carers UK
- Advocacy Leaders Network
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## **SERVICE USERS SATISFACTION SURVEY RESULTS**
**99[%]**
OF SERVICE USERS SAID THEY WOULD RECOMMEND OUR SERVICES TO FRIENDS AND FAMILY
- “Thank you so much for all your support, it’s been really helpful and I really appreciate it - I didn’t feel like I was getting anywhere before I rang n-compass and now I feel much clearer on where to go next.”
**STAKEHOLDER SATISFACTION SURVEY RESULTS**
**87[%] 88[%]**
**AGREED** THAT THE OVERALL OPINION OR IMPRESSION OF N-COMPASS IS A **POSITIVE** ONE
**AGREED** THAT N-COMPASS IS A PROFESSIONAL AND GOOD QUALITY PROVIDER OF HEALTH AND SOCIAL CARE SERVICES
## **STAFF SATISFACTION SURVEY RESULT**
**91[%]**
OF STAFF THAT COMPLETED THE ANNUAL STAFF ENGAGEMENT SURVEY AGREED OR STRONGLY AGREED THAT THEY LOVE WORKING FOR THE ORGANISATION
- “ n-compass has gone more than the extra mile to get it’s staff vaccinated at this time. Thank you so much for doing this for us, you are a fantastic company to work for. You have looked after our wellbeing right from the start of this pandemic.”
**VOLUNTEER SATISFACTION SURVEY RESULT**
**98[%]**
OF OUR VOLUNTEERS AGREE THAT N-COMPASS PROVIDE HIGH QUALITY VOLUNTEERING OPPORTUNITIES
**88[%] 88[%]**
**AGREED** THAT THEY UNDERSTOOD HOW TO REFER PEOPLE INTO N-COMPASS SERVICES
**AGREED** THEY WOULD RECOMMEND N-COMPASS TO FRIENDS AND FAMILY
- “n-compass are dedicated, caring and knowledgeable.”
- “Volunteering on the CHAT line has been a fantastic journey for me personally; building a positive relationship with a Carer who has provided me with a unique insight into the challenges Carers face in the role they provide for a significant other.”
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**Bury Carers’ Hub**
Bury Carers’ Hub provides a single point of access for all adult Carers (18+) supporting another adult living in Bury. The Hub exists to ensure that Carers have access to information, advice, and a wide range of support services.
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IDENTIFIED DELIVERED “ Just to say a big thankyou for
& SUPPORTED the lovely afternoon tea that
has just been delivered. It looks
delicious and has cheered up this dreary day! ” 86
21 3 VOLUNTEERS Th
173 Y DIGITAL BRIEFINGS + CARER SUPPORTING OUR
NEW CARERS AND PRESENTATIONS CARERS HELP AND
ATTENDED BY TALK LINE
“ I’m very grateful to have been given
the opportunity for counselling
sessions through the Bury Carers’ Hub.
It really helped me to make space in 130
my week to focus on myself and how I’m feeling and to work through the vast range of difficult emotions that all Carers have to deal with. ” PROFESSIONALS ~ “ Thank you so much for the lovely surprise-so very kind of you. Thank you all. ”
CARER
CARER
DELIVERED
DELIVERED 44 DISTRIBUTED
DELIVERED COFFEE & CHATS
ATTENDED BY
154 783
507 DIGITAL SUPPORT NEWSLETTERS TO
ONE TO ONE GROUPS AND 228 ADULT CARERS AND
SUPPORT SESSIONS ACTIVITIES CARERS PROFESSIONALS
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## **SARAH’S STORY**
Sarah is the primary Carer for David a family member she lives with. David has a number of health conditions including COPD and age-related frailty, which is very debilitating. Sarah also has a number of health issues including arthritis and glaucoma. Sarah was referred to the Bury Carers’ Hub through the Older Peoples Staying Well Team to provide information and practical and emotional support. Following a Carers assessment, Sarah’s needs were highlighted, and she was able to receive an attendance allowance and benefit check. A referral to LEAP energy efficiency, also resulted in Sarah receiving a fridge freezer as part of their HEART whitegoods project. Sarah’s doctor was also made aware of her caring role. Sarah was grateful to receive this support as it helped with her caring role.
**Carers’ Services**
**n-compass is one of the largest providers of Carers’ services in the country and we are leaders in the field identifying, supporting, and empowering previously hidden carers of all ages and from all backgrounds.**
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## **Carers’ Hub Rochdale**
The Carers’ Hub Rochdale provides a single point of access for all Carers including young and adult Carers in the borough of Rochdale. The Hub exists to ensure that Carers of all ages have access to information, advice and a wide range of support services which are designed to help Carers continue in their caring role for as long as they choose and reduce the impact the caring role can have on their own health and wellbeing.
> **DELIVERED 89[%] 286** REPORTED **IMPROVED DIGITAL ACTIVITIES WELL-BEING ATTENDED BY 819**
**IDENTIFIED WE DISTRIBUTED** & SUPPORTED **4799 401 NEWSLETTERS** TO ADULT AND ADULT AND YOUNG YOUNG **CARERS** CARERS
Thank you for your help, you **“** have such a way with you that You made my mum and dad feel so supported. **”** dad feel so supported. immediately puts people at their ease. **” CARER CARER**
You made my mum and dad feel so supported. **” YOUNG CARERSADULT AND “** I enjoy the sessions they are really fun. **” CARER YOUNG CARER**
**“** My support worker helps me deal with any problems I have **” DELIVERED YOUNG CARER 86** it **VOLUNTEERS 92[%] 3338 SUPPORTING** REPORTED ONE TO ONE **OUR CARERS** HELP **42** ~~4~~ **REDUCED** © **SUPPORT SESSIONS** AND TALK LINE **NEW** VOLUNTEERS **ISOLATION**
## **LEANNE’S STORY**
Leanne’s father has breathing difficulties and following a fall, now has little use of his legs and sleeps downstairs. Leanne moved in with her father to become his full time Carer, which was a big overnight change. Leanne already had existing health issues including depression and anxiety. She had not taken medication for a number of years, preventing her from gaining further qualifications and looking for employment. Leanne was struggling to sleep, felt isolated and the house was becoming unclean. Leanne was referred to Carers’ Hub Rochdale and her needs were identified in a support plan, whilst her father was referred for his own Community needs assessment. She is now back on medication (helping her sleep and feel more energised) and is looking at online college courses. She learnt to use Zoom, registered with the Carers UK Digital Resource and joined our Carers Community Network to chat with peers and attend cookery classes.
## **Carlisle Carers**
Carlisle Carers provides a single point of access for all age Carers, including young Carers (5-18), and adult Carers (18+) supporting someone living in Cumbria. The service exists to ensure that Carers have access to information, advice, and a wide range of support services.
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IDENTIFIED “ My neighbour has been singing REGISTERED “ Your support has helped
& SUPPORTED your praises and advised me to me so much thank you I
contact you because my caring role is now a struggle! ” have now got attendance allowance and it will make a
CARER 52 great difference to us being ”
able to get out together.
374 YY ADULT, PARENT AND fi CARER
NEW ADULT, PARENT YOUNG CARERS
AND YOUNG CARERS FOR A CARERS
EMERGENCY CARD
REVIEWED
“ Thank you so much for listening to
me today that alone has made me feel so much better. ” 575
CARER CARERS ASSESSMENTS
WITH ADULT, PARENT
AND YOUNG CARERS DELIVERED
COMPLETED 144
“ It makes a difference knowing “ I was signposted to DWP for a benefits check and we are DIGITAL PEER SUPPORT GROUPS, [-
351 that help is at hand - You guys now in receipt of a substantial ACTIVITIES AND
CARERS ASSESSMENTS are stars and we hope you increase in our income this has TRAINING SESSIONS
WITH ADULT, PARENT 38 continue your good work. Thank You. ” made a huge difference to our lives thank you. ” FOR ADULT, PARENT
AND YOUNG CARERS CARER CARER AND YOUNG CARERS
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## **STEPHEN’S STORY**
Stephen cares for his wife, who has vascular dementia, osteoarthritis, and poor hearing. He was referred to our Carlisle Carers service for additional support who arranged a Carers assessment. This resulted in a Social Care referral for an Occupational Therapy assessment regarding bathroom equipment, as Stephen found their current facilities very difficult. Carlisle Carers completed a benefits check and Stephen was referred to the Department for Work and Pensions as he was eligible to apply for an attendance allowance and also looked at Careline Solutions and they recommended an emergency wrist band alarm for Stephen’s wife. Additionally, they advised he had a Carers emergency card, which would be activated if Stephen went into hospital, enabling care support for his wife. Stephen also accessed a Carers budget for breaks to help with cleaning and gardening. Stephen became fully aware of his entitlements as a Carer and was grateful for the support he received.
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**Cheshire East**
## **Cheshire East Carers’ Hub**
Cheshire East Carers’ Hub provides a single point of access for all Carers including young and adult Carers. The Hub exists to ensure that Carers of all ages have access to information, advice and a wide range of support services which are designed to help Carers continue in their caring role for as long as they choose and reduce the impact the caring role can have on their own health and wellbeing.
**IDENTIFIED DELIVERED DISTRIBUTED** & SUPPORTED **232 4000 51 DIGITAL SERVICE** = **1284 DIGITAL ACTIVITIES NEWSLETTERS BRIEFINGS NEW** ADULT AND **ATTENDED BY ATTENDED BY** YOUNG CARERS **2277 384** You have brought her out of her shell, you have given her more confidence you have given her more confidence **ADULT AND 86 PROFESSIONALS** and she has realised there are other Young people like her. We wouldn’t have got to where we are without your support. You’ve been amazing.Young people like her. We wouldn’t have got to where we are without your support. You’ve been amazing.have got to where we are without your support. You’ve been amazing.your support. You’ve been amazing. **” “** It has been lovely working with you and your team, your commitment **YOUNG CARERS VOLUNTEERS SUPPORTING OUR CARERS** HELP **“** receiving your email, I have battled Must admit I burst into tears for 16 years for help from someone **PARENT OF A YOUNG CARER** to supporting and championing the needs of Carers shines through **”** AND TALK LINE is over whelming.to finally have someone respond **” PROFESSIONAL CARER**
**“** You have brought her out of her shell, you have given her more confidence you have given her more confidence **”** and she has realised there are other Young people like her. We wouldn’t have got to where we are without your support. You’ve been amazing.Young people like her. We wouldn’t have got to where we are without your support. You’ve been amazing.have got to where we are without your support. You’ve been amazing.your support. You’ve been amazing.
## **PROFESSIONAL**
**DELIVERED DISTRIBUTED** @ **98[%]** OF CARERS REPORTED **98[%]** 5478 **649** INCREASED **ABILITY** OF CARERS REPORTED ONE TO ONE **LIVING WELL TO MANAGE** THEIR **IMPROVED EMOTIONAL SUPPORT SESSIONS FUND GRANTS** > CARING ROLE **WELLBEING**
## **CLAIRE AND JOE’S STORY**
Claire and Joe, mother and son, care for each other. Claire also has two other young children. Claire has mental health problems and Joe has behavioral issues. Claire experiences anxiety and depression relating to caring for Joe, whilst he struggles to cope with understanding his mum’s condition and caring for her. Our Cheshire East Carers’ team worked with their Family Support Worker to ensure their assessment and support planning was streamlined and holistic. Collaborative working ensured Claire and Joe did not have to repeat their stories. Claire was referred to our Care for Carers Counselling Service for support to manage her emotions. Joe’s assessment identified he needed to engage in activities, which would serve as respite for both him and his mum. Through the Living Well fund Joe received swimming lessons and Claire accessed driving lessons, which helped them both increase their confidence and independence.
## **The Lancashire Carers’ Service**
The Lancashire Carers Service works across the county providing support and information to adult Carers (18+). Our service is delivered in partnership, n-compass delivering in North and Central Lancashire and Carers Link Lancashire delivering in East Lancashire. Our service supports Carers to improve their own health and wellbeing.
**COMPLETED COMPLETED IDENTIFIED 2166 11496 1366 4382 CARERS SUPPORTED** CARER ASSESSMENT **NEW** PEACE OF **HIDDEN CARERS** TO HAVE A BREAK FROM **REVIEWS** MIND PLANS THEIR CARING ROLE
**“** Just to say how much I continue to **“** enjoy the carers’ quiz. My husband **“** I found the training really informative I have been given the tools to help myself control my worries and OCD, sits alongside me and is delighted **“** and learned a lot of information I didn’t so the help goes beyond the sessions. when he manages to recall an answer. **”** I knew all this was coming as my know before. I think these sessions A variety of techniques were used, Better than TV - and no repeats! parents were getting older, frailer and are really beneficial for individuals and including visualisation, which I found **” CARER** their health deteriorating, the question was “who to get in touch with to point organisations. I would recommend the particularly useful. sessions to others. It was interactive **CARER** us in the right direction?” and after x3 falls, x1 submission and x2 sets of and Colin created a space where the group could ask questions and chat about the topic. Thank you! **” 3038** Paramedics, you answered it. Great support. **” CARER PROFESSIONAL CALLS** TO AND FROM **36487** THE CARERS CHAT LINE **COMPLETED** CARERS WHO **REGISTERED WITH “** I would like to say a very big ‘Thank You!’ for having carried out the review **THE SERVICE** of our Peace of Mind for Carers’ Plans **3430** — **“** My self-awareness has also grown, promptly, diligently and attentively. It has been a pleasure liaising with **924** CARERS ARE **MEMBERS** NEW CARER which has improved my relationships with my daughter and husband. **”** you as you have made the process as simple and easy, as possible! **”** OF THE CARERS **ASSESSMENTS CARER WHO ATTENDED OUR CBT OFFER CARER** COMMUNITY NETWORK
## **EMILY’S STORY**
Emily is a full-time Carer for her partner who is currently undergoing treatment for diagnosed Cancer. Emily had to give up work to support her partner and is also caring for her mother. Emily self-referred into the Lancashire Carers’ Service to see what support and information was available for her and a Carers’ Assessment was arranged. Our Assessment and Support Officer connected Emily to our Carers Community Network and CHAT line to obtain support with others in a similar position. Emily was eligible for the Carers Personal budget which she used for her pottery hobby, providing her with valuable time out and enjoyment. Emily now feels less isolated and more connected to others via the network. She also feels informed on where to get support if she needs it in the future. She reflected - “having a carers assessment really made a difference as I was able to talk about things openly”.
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## **Advocacy Services**
n-compass uses a strength-based approach, aiming to achieve sustainable change for the individuals using our services.
The aim is to deliver excellence by integrating advocacy as best practice within the health and care sector and affiliated professions.
Our Advocacy Service is a free, confidential and independent service safeguarding and upholding the rights of individuals, including their Human Rights and rights under the Mental Health Act, Mental Capacity Act, Care Act and other legislation affecting their lives. This is achieved via a single point of contact into strength based, specialist or legislative advocacy, listening to, educating and empowering the individual. The primary outcome is the effective communication of individuals’ views, wishes, feelings and decisions to professionals, delivered through a process that safeguards vulnerable people, builds resilience and develops their ability to ‘self-advocate’ in the future.
## **Bury Advocacy Hub**
**“** Thank you for all your help and support over the last few weeks. **848** It was much appreciated and I **652** feel much better and able to cope. **INTERACTIONS** I will strongly recommend your **STATUTORY RIGHTS** INTO THE BURY ADVOCACY HUB service to anyone who needs it in the future. **” UPHELD** OF AN ADVOCATE WITH SUPPORT **SERVICE USER**
## **Advocacy Services**
**n-compass provides Advocacy Hub Services across Bury, Blackburn with Darwen, St Helens, Tameside, Stockport and Oldham, Wirral.**
**“** I felt listened to - my advocate had a good level of knowledge and was flexible. **” SERVICE USER “** I’d like to say that all the staff I have contacted at n-compass were kindhearted, professional, empathetic, polite and helpful. The advocate gave me the hope I needed when I was in a bad situation. They were very considerate, caring and kind. They helped me find the light at the end of **340 98[%]** the tunnel. The advocate helped me to get the outcome I wanted and I am **INDIVIDUALS** CLIENT AND so grateful for that. I wish the staff at **SUPPORTED** THE MENTAL UNDER PROFESSIONAL **SATISFACTION** n-compass all the very best and hope that they stay safe and well. **”** HEALTH ACT **WITH THE SERVICE SERVICE USER**
## **JAKE’S STORY**
Jake suffered a brain injury and lived in a specialist unit that provided him with the support he needed. He liked where he lived but had previously agreed that someone else should look after his finances as he did not feel he could cope with this. After some time, Jake was referred to our Bury Advocacy Hub by a social worker as he wanted to become more independent with his money and make more decisions about how it was spent. Our Advocacy team worked with Jake and the social worker to put forward his views, wishes and feelings about this, resulting in Jake being considered to have capacity to control his own finances. This led to Jake becoming more independent and empowered to make decisions about how he spent his money.
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## **Blackburn with Darwen Advocacy Hub**
**1166 INTERACTIONS** INTO THE BLACKBURN WITH DARWEN ADVOCACY HUB
**719 STATUTORY**
**“** Thank you for treating me with dignity and respect. You listened to me and gave me the extra time I needed to ensure you fully understood. I am very happy with the outcome, thank you. **” SERVICE USER**
**RIGHTS UPHELD** WITH SUPPORT OF AN ADVOCATE
**“** You’ve been an absolute dream. If you weren’t there I wouldn’t have had a clue who to turn to. **” 352 IMCA SERVICE USER AFTER BEST INTEREST MEETING INDIVIDUALS SUPPORTED** TO SELF ADVOCATE
**“** Thank you for today’s session – it is really **“** positive to be building strong working **552** The advocate I worked with was very helpful relationships with advocacy and to ensure **CLIENTS SUPPORTED** and professional. They ensured that the client that we are making the appropriate referrals UNDER THE MENTAL was heard throughout and kept central to the decision being made. **”** for service users – I am going to really promote the need for care act advocates. **”** HEALTH ACT **SOCIAL CARE PROFESSIONAL ADULT SOCIAL CARE & MH MANAGER**
## **TRACEY’S STORY**
Tracey has paranoid schizophrenia and was finding it difficult to manage her medication, resulting in her being detained under the Mental Health Act at hospital on numerous occasions during a period of five years. The last occasion was due to feeling isolated during the pandemic and not receiving enough support. Tracey wanted to go home and collect some of her belongings but needed support to request this from the hospital. The Blackburn with Darwen Advocacy hub helped Tracey to prepare for this by giving her the confidence to put forward her view, wishes and feelings. Tracey was listened to and was able to go home and collect some of her personal belongings. This gave her the confidence to self-advocate in the future.
## **St Helens Advocacy Hub**
**678 100[%] NEW CONTACTS** OF RESPONDENTS SAID THEY FOR SUPPORT LEFT THE SERVICE FEELING **MORE ABLE TO COPE**
**“** Thank you for your support, I’ve been having a really hard time with my anxiety, struggling with my sleep and it feels good to know that things are moving forward now and I’m not on my own with it all. **”**
**SERVICE USER BEING SUPPORTED BY AN ADVOCATE UNDER THE MENTAL HEALTH ACT**
**55[%]** OF PEOPLE WHO CONTACTED THE SERVICE **RESOLVED THEIR OWN ISSUES** WITH SELF-HELP TOOLS AND SUPPORT
**“** Thank You very much you are a star fantastic **”** help. Thank you very, very much. **“** Despite being in the middle of the COVID-19 **SERVCIE USER BEING SUPPORTED BY AN ADVOCATE UNDER THE CARE ACT** Pandemic, the advocacy service was able to offer the assistance that was required. **” PROFESSIONAL REFERRING INTO THE ADVOCACY SERVICE**
**291 PROFESSIONALS SUPPORTED** TO MEET **288** THEIR DUTY TO REFER FOR SELF HELP PACKS STATUTORY ADVOCACY **DOWNLOADED**
**“** The level of dedication from the advocates to make sure the service has continued to be provided throughout this past year during COVID-19 has been second to none. **” SERVICE MANAGER**
## **MAUD’S STORY**
Maud has dementia and after a row with her son was placed in a care home for a period of respite and assessment regarding her long-term accommodation. A St Helens advocate was allocated, who tried to engage with her via video and telephone calls. However, Maud’s hearing issues prevented her being able to fully engage. Due to national lockdown, the advocate completed a Covid-19 risk assessment, and a faceto-face visit was approved. The visit was extremely positive. Maud told the advocate how she felt, where she wanted to live and the events leading up to her coming into the home. The advocate attended another meeting the following week with Maud and her social worker and it was agreed that she would go home with a package of care. Maud’s views, wishes, and feelings were central to decisions being made about her and her rights were upheld.
## **Tameside, Stockport and Oldham (TSO) Advocacy Hub**
**“** Very timely and efficient support was provided by the advocate, **100[[%]]** which had a positive impact CLIENT AND for the service user being represented.” PROFESSIONAL **PROFESSIONAL SATISFACTION WITH THE SERVICE**
**1126 INTERACTIONS** INTO THE TAMESIDE, STOCKPORT & OLDHAM IMCA HUB
**“** Thank you so much for responding quickly, your support with this case ” **100[[%]]** really has helped.
**PROFESSIONAL**
**934**
**“** I always receive reports in a timely way written in a **947 “** There have been regular emails and phone calls from the advocate and good flexibility **PROFESSIONALS** professional and person - centred manner.” **CLIENTS SUPPORTED** UNDER THE MENTAL with meeting dates- I am very happy with the service.” **SUPPORTED** THEIR STATUTORY TO MEET **PROFESSIONAL** CAPACITY ACT **PROFESSIONAL** DUTY TO REFER
## **DANIEL’S STORY**
Daniel lived in a care home and was subject to a Deprivation of Liberty Safeguard, which restricted his choices. He had no family or friends, and was unable to leave the care home he was living in. The Mental Health Capacity Advocate spoke to Daniel via video link to ascertain his views, wishes and feelings regarding where he lived. Daniel was happy in his placement but wanted to be able to order fish and chips himself on Fridays by telephone. Our IMCA recommended this in their report, resulting in Daniel being allowed to order fish and chips himself on Fridays. Daniel expressed his delight, stating it was “amazing”.
## **Wirral Advocacy Hub**
**1126 100[%] NEW CONTACTS** OF RESPONDENTS SAID THEY FOR SUPPORT LEFT THE SERVICE FEELING **MORE ABLE TO COPE**
**“** 2020 has provided challenges to organisations and individuals because of the pandemic, and the role of effective advocacy for some of the most vulnerable people in our communities has been essential. Throughout the year, the team at the Wirral Advocacy Hub have continued to provide a high-quality service, making the necessary adjustments to the way they offer their service, ensuring that the people of Wirral have access to independent advocacy whilst keeping the people they represent safe. **”**
**“** Thank you so much for taking the time to talk the I found this particular service very professional, as they were informative, and provided the service as they were informative, and provided the service situation through with me, it was really helpful, and I feel much clearer on my choices moving forward. **”** user with all the information they requested. I would certainly recommend this service to others.certainly recommend this service to others. **” SERVICE USER BEING SUPPORTED BY AN ADVOCATE UNDER THE CARE ACT CARE WORKER AFTER REFERRING FOR ADVOCACY SUPPORT 321** SELF HELP PACKS **DOWNLOADED 907 PROFESSIONALS “** Brilliant service, really warm and helpful, was **SUPPORTED** TO MEET great to be able to ring up and get clear useful THEIR DUTY TO REFER FOR information about the support that is out there - Thank you so much. **”** STATUTORY ADVOCACY **SERVICE USER**
- **“** I found this particular service very professional, as they were informative, and provided the service as they were informative, and provided the service **”**
- user with all the information they requested. I would certainly recommend this service to others.certainly recommend this service to others.
**COMMISIONER**
**38[%]**
OF PEOPLE WHO CONTACTED THE SERVICE **RESOLVED THEIR OWN ISSUES** WITH SELF-HELP TOOLS AND SUPPORT
## **JESS’S STORY**
Jess was detained under section 3 of the Mental Health Act in a psychiatric ward. Jess has a complex eating disorder and was receiving support from the ward and Community Mental Health team. The Wirral Advocacy Hub supported Jess to understand her rights regarding her current situation. The advocate supported Jess to express her views, wishes and feelings regarding her care and treatment on the ward, her recovery and being discharged. A step-by-step plan with person-centred goals was developed with Jess. The advocate upheld Jess’s rights, also communicating her wishes to the staff team in charge of her care. Jess felt more in control over her recovery and having a plan in place, alleviated a huge amount of pressure and anxiety from a previously unknown recovery pathway. Shortly after our support, Jess successfully attained her goals and was discharged from hospital to go home to the care of her family.
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**Fylde & Wyre** Phoenix Project ~~I~~ **80 96[%] 96[%] CHILDREN** AND YOUNG Ky* **REDUCED** OR CEASED & **INCREASED** as PEOPLE **SUPPORTED SUICIDAL IDEATION KNOWLEDGE** OF OR THOUGHTS MINIMISING RISK AY FY
**“** She listened to everything I said and gave me support. **” YOUNG PERSON “ “** My children have built up a really good I enjoyed the phone session as it stopped relationship with both their counsellors me from feeling lonely while this COVID and look forward to seeing them and 19 is happening. It’s really easy to talk **95[%]** over the phone, I sometimes find it difficult face to face **”** hearing from them. They are getting so much out of it. I really appreciate it. **PARENT ” YOUNG PERSON REDUCED** OR CEASED **SELF-HARMING** BEHAVIOUR **“** I really connected with my counsellor and **95[%]** we had a great relationship. I feel more confident and feel like I can cope with things much better. **” 96INCREASED[%]** SELF-ESTEEM PSYCHOLOGICAL AND **IMPROVED YOUNG PERSON** AND **POSITIVITY** © EMOTIONAL **WELLBEING** Y,
## **HARRY’S STORY**
Harry was struggling to manage his feelings at home and was referred to our Counselling service by his mum. He initially met his Counsellor during lockdown via video call, but chose to wait until he could work with them face-to-face. Harry felt our Counsellor was different to others, as they really listened to him and helped him explore his struggles with the pressures of academic work. The Counsellor helped Harry feel less worried about his work and recognise his views and opinions were important. “Working with my Counsellor made me less worried...I realised that as long as I try my best, I can’t do anymore”.
## **Preston, Chorley & South Ribble**
## **Counselling Services**
**n-compass provides Counselling services delivered in Fylde and Wyre and Preston, Chorley and South Ribble.**
**“** Someone to talk to who had no idea who I was and listened to me. **” 240 YOUNG PERSON 92[%] CHILDREN** AND YOUNG sy" **INCREASED** PEOPLE **SUPPORTED KNOWLEDGE** OF MINIMISING RISK ~~a>~~ **“** The support has been good, thankyou for keeping contact throughout lockdown. **” 92REDUCEDREDUCED[[%]]** OR CEASED **“ YOUNG PERSON SUICIDAL IDEATION** I must say a massive thankyou for all you have done for my daughter, she has really OR THOUGHTS enjoyed her time with you. Thanks for getting us this far and all the support you **“** No barriers to support and the flexibility have shown us, you have really helped us thankyou so much. **”** to use messaging to keep sessions private when parents at home. **PARENT[[%]]**
**“** Someone to talk to who had no idea who I was and listened to me. **” YOUNG PERSON 92REDUCEDREDUCED[[%]]** OR CEASED **SUICIDAL IDEATION** OR THOUGHTS **“** No barriers to support and the flexibility to use messaging to keep sessions private when parents at home. **” YOUNG PERSON**
**95[[%]]**
**REDUCED** OR CEASED **SELF-HARMING** BEHAVIOUR
**94[%] 96[%] IMPROVED INCREASED** SELFPSYCHOLOGICAL AND ESTEEM AND **POSITIVITY** EMOTIONAL **WELLBEING**
**“** It makes you really happy when you talk to them and makes you more confident. **” YOUNG PERSON**
## **SOPHIE’S STORY**
Sophies mum and dad were no longer together, and she was having difficulties at home, particularly at her dad’s. She was finding it difficult to trust people and felt let down by other services as they made her feel very controlled. Sophie was referred to the Counselling service by her mum. Our Counsellor supported Sophie to understand her feelings, that she had a voice and was old enough to have her views and opinions heard. This empowered Sophie to put her wants and needs into words and feel understood. Sophie now feels much more confident in what she can achieve.
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## **Connect 5 Training**
**“** Excellent two-day training course, reinforcing and **97[%]** #) adding to prior knowledge. Pace of course was just right REPORT **IMPROVED** and worked very well being **SKILLS AND CONFIDENCE** TO delivered by Zoom. Overall, very enjoyable and informative. **”** DISCUSS MENTAL **SOCIAL PRESCRIBING** HEALTH AND **LINK WORKER** WELLBEING ISSUES **WITHIN DAILY PRACTICE**
**73** [ **TRAINING SESSIONS** DELIVERED
**“** Facilitator was amazing at delivering the session on mental health and for the first time has made me
consider working within the mental health sector. She was energetic and made the session very interesting, which helped to stay tuned in. The information was really inspiring and helped me to gain tools to maintain my own wellbeing as well as supporting others. I feel that the training has been very beneficial to me and I will carry these tools with me throughout my life. **”**
- **“** I have learned a lot that I can use to support young people and also some things that I can use myself in my own personal life, I would recommend this training to others. **”**
**100[%]**
REPORT **SATISFACTION WITH COURSE** DELIVERY AND MATERIALS
**YOUTH VOLUNTEER SOCIAL WORK STUDENT “** Useful training delivered **WITH COURSE** AND MATERIALS very well via Zoom. Enjoyed the practice in the breakout rooms, atmosphere felt inclusive, and the diverse mix of the attendees meant **“** I have gained further there was a broad range of confidence in speaking quality discussion. One of with people and opening **417** i? **95[%]** © the biggest messages I will take away from the training up general conversations around mental health. **”** HEALTH AND SOCIAL CARE **PROFESSIONALS** REPORT **AWARENESSIMPROVED** OF is to meet people where they are! **” TRAINEE ASSOCIATE PSYCHOLOGICAL TRAINED** MENTAL HEALTH **NURSE ADVISOR PRACTITIONER**
## **Deaf Link Service**
## **Wellbeing Services**
**n-compass provides Wellbeing Services in Lancashire.**
**“ ” “ ”** We are seeing changes thanks to you. You made it so I could be heard. **SERVICE USER SERVICE USER**
## **FACILITATED ACCESS**
> **TO HEALTH APPOINTMENTS, SUPPORTED** SOCIAL CARE ASSESSMENTS, LEGAL ADVICE TO **NAVIGATE** HOUSING AND BENEFITS **PATHWAYS**
## **INCREASED**
**AWARENESS** OF THE **BARRIERS FACED** BY DEAF IN LANCASHIRE WITH OVER
**“** I am thrilled with what you have done, I am going to tell all my friends as we all need your help.friends as we all need your help. **” SERVICE USER 1800**
**“** You have helped me to cope with all **” ”** these barriers that I face every day. done, I am going to tell all my friends as we all need your help.friends as we all need your help. **SERVICE USER SERVICE USER 1800 PROFESSIONALS “ LIAISED** Being able to use my own language with you is such a relief. **”** WITH **UTILITY “** Knowing we can contact you is a relief. **” SERVICE USER COMPANIES SERVICE USER**
## **HENRY AND SYLVIA’S STORY**
Henry and Sylvia are culturally deaf, use British Sign language (BSL) and have limited literacy skills. Henry was in hospital for six weeks and was referred following a delay in his discharge. Our Deaf Link Worker recognised the hospital did not have access to BSL support agencies, meaning there was difficulty in understanding how to safely discharge Henry. Our Deaf Link worker communicated to Henry and Sylvia in BSL, easing their anxiety and distress and engaged social services who then met with them, with an interpreter, and contacted the appropriate care services. Our Deaf link work continued liaising between Henry, Sylvia and all services, ensuring their voices were heard and their rights upheld. Henry’s discharge was conducted safely with ongoing support from a BSL agency. Henry and Sylvia are now enjoying the ability to communicate with the carers in their own language.
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We support all our volunteers through a dedicated volunteer team. As we continue to grow, we want to ensure that the quality all our volunteers experience is maintained to the highest standard. There are various ways in which people can volunteer at n-compass
## **The Volunteer Hub**
OUR **VOLUNTEERS “** I feel that I’m giving something **237 HAVE DONATED** back, it’s nice to feel useful at the same time as helping others.same time as helping others. **” VOLUNTEERS** HAVE **VOLUNTEER SUPPORTED OUR 11534** Z **“SERVICES** THE YEAR DURING **HOURS** OF THEIR OUR VOLUNTEERS TIME TO **SUPPORT HAVE HELD** OUR SERVICE USERS **4342 110 CHATS WITH CARERS** ee ae ee **VOLUNTEERS** ARE OVER THE PHONE DURING THE YEAR **CONNECTING** WITH OUR CARERS EACH MONTH **“**
- **“** I feel that I’m giving something **”**
- back, it’s nice to feel useful at the same time as helping others.same time as helping others.
**“** I really enjoyed the recent training with the n-compass team and I had a few wow moments listening to everyone’s input, I feel it’s really supported my personal development and has also help grow my confidence for my volunteer role. **”**
It’s lovely to hear the same voice each week and the CHAT Line gives me something to look forward to. **”**
**CARER**
**VOLUNTEER**
## **LEWIS’S STORY**
Lewis wanted to volunteer and help people during lockdown and signed up with our Carers Chat Line. He was able to chat with a number of different Carers who all had different stories to talk about, which Lewis found interesting and an enriching experience. He really enjoyed being able to make their lives “brighter”. Lewis strengthened his listening skills and engaging in a caring conversation as a volunteer, increased his awareness of what it is like to be an unpaid Carer and how common this role is for so many people. He reflected on how “supportive and super friendly” n-compass staff are and he always felt he could talk to them when needed. “I would definitely recommend n-compass to a friend”
## **Volunteering Services**
**n-compass provides Volunteering Services across all our service areas.**
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## **Service Access Team**
**n-compass is supported by a dedicated Service Access Team who provide Service Users with information, support and signposting.**
**During 2019-2020 our Service Access Team dealt with over 40,000 calls, which equates to 188 calls for each working day!**
**> We supported 24,000 incoming telephone callers**
**> We made 16,000 outgoing calls to Service Users**
## **Our Fantastic Peo le p**
**n-compass is fully committed to its dedicated and talented staffing team. With their commitment, passion and ‘can-do’ attitude we are able to fulfil our Vision and Mission, providing high quality services to the people we serve and support.**
## **Who we are, who we work with and how we work**
**Name: N-Compass Towards A Brighter Future Limited Registered Charity number: 1128809 Registered Company number: 06845210**
**Registered office:**
**1 Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston, PR2 2YF**
**Barbara Aird (Chair) Catherine Scivier (Vice Chair) Jonathan Church (resigned October 2020) Brian Watson Dr. Mandy Dixon Janet Walton Hannah Woodcock Hamish Hamilton Helen Carouzos Ann Allcoat (joined October 2020) Keith Bevan (joined October 2020) Sally McIvor (joined December 2020)**
**Trustees & Directors at date of report approval**
**Chief Executive: Auditors:** ~~ee~~
## **Teresa Jennings**
**Whittles LLP, Chartered Accountants & Statutory Auditors, 1 Richmond Road, St Annes on Sea, Lancashire, FY8 1PE**
**Bankers:**
**Lloyds Bank, 30 Corporation Street, Blackpool, FY1 1EN**
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## **Governing Document**
Since the 1st April 2009, N-Compass Towards A Brighter Future Limited has been a Company Limited by Guarantee. The governing instrument of n-compass is the Articles of Association. Previous to this n-compass existed as a Charity only, which was established and registered in 1999.
## **n-compass’ objectives:**
**i. The relief of those in need by reason of facing disadvantage through illness, disability, age, the demands of the carer’s role, social exclusion or adverse life events, by providing information and services to enable those people to improve their quality of life**
## **ii. The advancement of education to address the difficulties faced by disadvantaged people seeking to express themselves**
## **Organisational Structure**
In line with the governing document, the Board of Trustees can consist of up to 12 members. Representatives can also be invited to attend the Board meetings but have no voting rights. Throughout the majority of the financial year, 10 Trustees served on the Board.
The Trustees are responsible for the strategic direction and policy of the organisation. There is one sub-committee of the Board. The sub-committee enables more in-depth discussion of key issues and will consider matters referred to them by the Board, making recommendations to the Board. The sub-committee is the Audit Committee
The Board convenes at a minimum of 4 times each year. The subcommittee meet bi-monthly or at pre-set times and has its own Terms of Reference. The reports and minutes of the subcommittee are a standing agenda item for the full Board meetings. Other committees and working groups may also be set up as needed.
The Board of Trustees delegate the management responsibility of the organisation to the Chief Executive who is assisted in this task by a Senior Management Team consisting of the Services Director, the Finance Director and the Business Development Director.
## **Trustee Recruitment, Induction and Training**
On appointment, each Trustee completes a register of interests and conflict of interests form. They are given a Trustee Handbook that includes the Articles of Association, risk policy and selected policies and procedures and the Charity Commission leaflet CC3. New Trustees are invited to undertake the process of induction. Training needs are assessed and undertaken as required.
The Chief Executive regularly updates Trustees on any issues which affect their roles and responsibilities. The Trustees also have the opportunity to access appropriate training and development.
## **Risk Management**
The Board of Trustees regularly reviews the major risks to which the organisation is exposed, and systems and procedures have been established to mitigate these risks. The audit-committee has been charged with undertaking a risk analysis pertinent to areas of focus which feeds directly to the Board of Trustees. Additionally n-compass produces and assesses monthly management accounts, an annual budget, quarterly budget reviews, business/strategic plans, and the reserve fund policy and possesses adequate insurance cover for all personnel, property and activities as part of their risk management approach. Internal control of risks are minimised by the implementation of procedures for authorisation of all transactions and projects. This is supported also by a planned audit schedule which assesses and reviews the way we work in line with a continuous improvement approach and forms part of the ISO 9001 quality framework. As a result of the in-depth strategic analysis, including a thorough risk review, a more robust and detailed risk management register is in place which forms part of the compilation of a business continuity plan
Health and Safety policies and procedures are established and regularly reviewed to ensure the health and safety of staff, volunteers, individuals and visitors. The organisation contracts with Rradar, Employment Law Consultants, who provide advice which sits alongside employment litigation indemnity insurance (via AXA).
The continuing implementation and compliance with a number of quality standards ensures consistent quality for all operational aspects of the organisation. These include, as mentioned, ISO 9001, NHS Information Governance Toolkit Compliance, Advocacy and Investors in Volunteering Quality Marks and Best Companies Accreditation. All systems are periodically audited and reviewed to ensure that they continue to meet the needs of the organisation.
## **Our Finances - Summarised**
Over the last 11 years our income, and with it our funds, has increased steadily from **£1.2m** in 2010 to **£6.3m** in 2020, falling back to **£5.2m** in 2021.
This reduction in the year was as a result of the loss of the Lancashire Wellbeing contract with an annual impact of **£2m** .
The impact of this loss of income has been offset by continued strong growth in our Advocacy and Carers Services, to the extent that we are once again forecasting a total income of **£6.2m** in 2021-22.
Despite the loss of such a major contract, through an effective management of the cost structure of the charity, Net Income for the year was **£118,176** thereby increasing the total reserves held at the 31st March 2021 to **£1,074,200** .
Within this figure are free reserves of **£1,031,450** which exceeds the reserves policy level for free reserves which has been calculated to be **£913,000** .
## **Reserves Policy**
The Board of Trustees conduct an annual review of the level of both unrestricted and restricted reserves by considering risks associated with the various incoming resources and expenditure plans for the next year. In addition, the Audit sub-committee reviews all reserves on an on-going basis and informs the board of any exceptional items.
Under the requirements of Charity Law, the Trustees are obliged to define the Charity’s policy for holding reserves. The intention in establishing this reserves policy for n-compass is to secure continuation of its activities.
## **The policy will:**
- **1** . Preserve the viability of the Charity
2. In doing so, underwrite existing services against periods of deficit
3. Enable the charity to meet its legal objects
4. Provide confidence to supporters and donors seeking to give financial support to a prudently controlled charity afforded to all matters of investment
5. Ensure that, consistent with objects, mission statement and values of n-compass, proper ethical consideration be afforded to all matters of investment
6. Ensure that the reserves are at a level sufficient to discharge all the charity’s obligations should the charity cease its operations
n-compass provides a range of Welfare and Public Health services on behalf of public bodies, via short term contracts that are tendered and subject to competition. The Sector is subject to constant review with increasing levels of resource constraints and high risks of funding cuts. As a response to these risks n-compass looks to mitigate the impact by operating across different funding streams, looking for strategic alliances, and being highly innovative and efficient in service delivery. The Trustees would wish to achieve a general reserve that represents three months’ worth of payroll costs and the planned levels of reserves will exceed this target. Surplus funds will be designated as directed by the Trustees in order to support delivery of the strategic plan.
Prior to inviting nominations, the Trustees review the skills audit to try to attract members with the relevant experience and skills to the Board. A potential Trustee is required to meet with the Chair of the Board of Trustees and the Chief Executive in order to familiarise themselves with the work of the organisation, the context within which it operates and understand:
- The legal obligations of Trustees
- The main documents which set out the operational framework for the organisation
- Resourcing, and the current financial position as detailed in the latest published Annual Accounts
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**Financial statements** for the Year Ended 31st March 2021
## **Pay policy for senior staff**
The trustees consider the board of trustees, who are also the charitable company’s directors, and the senior management team comprise the key management personnel of the charity in charge of directing and controlling, running and operating the Charity on a day to day basis. All trustees give their time freely and no trustee received remuneration in the year. Details of trustees’ expenses and related party transactions are disclosed in notes 9, 12 and 22 to the accounts.
The pay of the senior staff is a matter for the Audit Committee.
## **Related Parties and Partnerships**
In so far as it is complementary to n-compass, the organisation is guided by both local and national policy drivers. To understand and translate these in the context of n-compass, we are an active member on a number of partnership and information networks, and fully participate in activities through local, regional and national structures.
n-compass is also actively involved in a wide range of multiagency, community specific, operational and strategic partnerships. The partnerships provide the opportunity to improve professional understanding of the people n-compass supports, gain information relating to local services and activities, and through our involvement in strategic planning, we can identify gaps in service provision and inform/influence the commissioning of future planned services.
## **Responsibilities of the trustees**
The Trustees (who are directors of the company for the purposes of company law) are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and regulations. Company law requires the Trustees to prepare financial statements for each financial year. Under that law, the Trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charity and the incoming resources and application of resources, including income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:
- select suitable accounting policies and then apply them consistently;
- observe the methods and principles of the Charities SORP;
- state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and
- make judgements and estimates that are reasonable and prudent;
- prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation.
The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charity and which enable them to ensure that the financial statements comply with Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees confirm that they have complied with the duty in section 17 of the Charities Act 2011 to have due regard to public benefit guidance published by the Commission when reviewing the Charities aims and objectives, in planning future activities and setting policies for the year. Our review of services provided demonstrates how our work is carried out for public benefit. In so far as the Trustees are aware:
- there is no relevant audit information of which the charity’s auditor is unaware; and
- the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information.
## **AUDITOR**
Whittles LLP, Chartered Accountants were appointed as the Charity’s auditors during the year and have expressed their willingness to continue in that capacity.
## **Registered Office:**
1 Edward VII Quay Navigation Way Aston-on-Ribble Preston. PR2 2YF.
## **Signed on behalf of the Trustees:**
## **B. Aird**
Chair of Board of Trustees
## **Independent Auditors’ Report to the Members of N-Compass Towards A Brighter Future Limited**
Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.
## **Opinion**
We have audited the financial statements of N-Compass Towards A Brighter Future Limited (the ‘charitable company’) for the year ended 31st March 2021 which comprise the statement of financial activities, balance sheet, cash flow statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).
## **Other information**
The trustees are responsible for the other information. The other information comprises the information included in the trustees’ annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.
In our opinion the financial statements:
- give a true and fair view of the state of the charitable company’s affairs as at 31st March 2021, and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;
In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.
- have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
- have been prepared in accordance with the requirements of the Companies Act 2006.
## **Basis for opinion**
We have nothing to report in this regard.
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
## **Opinions on other matters prescribed by the Companies Act 2006**
In our opinion, based on the work undertaken in the course of the audit:
- the information given in the trustees’ report (incorporating the directors’ report) for the financial year for which the financial statements are prepared is consistent with the financial statements; and
- the directors’ report included within the trustees’ report has been prepared in accordance with applicable legal requirements.
## **Conclusions relating to going concern**
In auditing the financial statements, we have concluded that the directors’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the entity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.
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**Financial statements** for the Year Ended 31st March 2021
## **Independent Auditors’ Report to the Members of N-Compass Towards A Brighter Future Limited**
## **Auditor’s responsibilities for the audit of the financial statements**
## **Matters on which we are required to report by exception**
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.
In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report included within the trustees’ report.
We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:
- adequate and proper accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
Irregularities, including fraud, are instances of noncompliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:
- the financial statements are not in agreement with the accounting records and returns; or
- certain disclosures of trustees’ remuneration specified by law are not made; or
- we have not received all the information and explanations we require for our audit; or
## **Explanation as to what extent the audit was considered capable of detecting irregularities, including fraud.**
- the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies exemptions in preparing the trustees’ report and from the requirement to prepare a strategic report.
The objectives of our audit in respect of fraud are; to identify and assess the risks of material misstatement of the financial statements due to fraud; to obtain sufficient appropriate audit evidence regarding the assessed risks of material misstatement due to fraud, through designing and implementing appropriate responses to those assessed risks; and to respond appropriately to instances of fraud or suspected fraud identified during the audit. However, the primary responsibility for the prevention and detection of fraud rests with both management and those charged with governance of the Charity.
## **Responsibilities of trustees**
As explained more fully in the trustees’ responsibilities statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
Our approach was as follows:
- We obtained an understanding of the legal and regulatory requirements applicable to the Charity and considered that the most significant are health and safety legislation, employment legislation, UK accounting standards and GDPR/data protection legislation.
In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.
- We obtained an understanding of how the Charity complies with these requirements by reviewing the internal risk register and discussions with management and those charged with governance.
- We inquired of management and those charged with governance as to any known instances of noncompliance or suspected non-compliance with laws and regulations.
- Based on this understanding, we designed specific appropriate audit procedures to identify instances of non-compliance with laws and regulations. This included making enquiries of management and those charged with governance and obtaining additional corroborative evidence as required.
As part of an audit in accordance with ISAs (UK) we exercise professional judgement and maintain professional scepticism throughout the audit. We also:
- Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
- Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purposes of expressing an opinion on the effectiveness of the Charity’s internal control.
- Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the Charity.
- Review minutes of meetings of the board of trustees and the audit committee
- Conclude on the appropriateness of the Charity’s use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Charity’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the Charity to cease to continue as a going concern.
- Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation.
- Obtain sufficient appropriate audit evidence regarding the financial information of the Charity to express an opinion on the financial statements.
We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: www.frc.org.uk/ auditorsresponsibilities. This description forms part of our auditor’s report.
## **Use of our report**
This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.
## **Rosemarie Andrews BA(Hons) FCA (Senior Statutory Auditor)**
**Date:** 29th September 2021
For and on behalf of Whittles LLP, Chartered Accountants & Statutory Auditors
## **Registered Office:**
1 Richmond Road St Annes on Sea Lancashire FY8 1PE
- We assessed the risk of material misstatement of the financial statements, including the risk of material misstatement due to fraud and how it might occur, by holding discussions with management and those charged with governance.
**32**
33
**Statement of Financial Activities (Including Income & Expenditure Account)** for the Year Ended 31st March 2021
**Balance Sheet** At 31st March 2021
## Company Number 06845210
|||||**31.03.21**|**31.03.20**|
|---|---|---|---|---|---|
|||**Unrestricted**|**Restricted**|**Total**|**Total**|
|||**funds**|**funds**|**funds**|**funds**|
||**Notes**|**£**|**£**|**£**|**£**|
|**INCOME**||||||
|Donations and legacies|**3**|104,531|-|104,531|-|
|Activities for generating funds|**4**|39,160|-|39,160|4,938|
|Investment income|**5**|274|-|274|1,093|
|**_Income from charitable activities_**||||||
|Provision of services|**6**|5,093,379|-|5,093,379|6,319,833|
|**Total income**||5,237,344|-|5,237,344|6,325,864|
|**EXPENDITURE**||||||
|**Charitable activities**|**7**|5,119,168|-|5,119,168|6,179,834|
|**Total expenditure**||5,119,168|-|5,119,168|6,179,834|
|**NET INCOME**|**10**|118,176|-|118,176|146,030|
|**Transfers between funds**||-|-|-|-|
|**Net movements in funds**||118,176|-|118,176|146,030|
|**RECONCILIATION OF FUNDS**||||||
|**Total funds brought forward**||956,024|-|956,024|809,994|
|**TOTAL FUNDS CARRIED FORWARD**||**1,074,200**|**-**|**1,074,200**|**956,024**|
The statement of financial activities includes all gains and losses in the year and therefore a statement of total recognised gains and losses has not been prepared.
|||||**31.03.21**|**31.03.20**|
|---|---|---|---|---|---|
|||**Unrestricted**|**Restricted**|**Total**|**Total**|
|||**funds**|**funds**|**funds**|**funds**|
||**Notes**|**£**|**£**|**£**|**£**|
|**FIXED ASSETS**||||||
|Intangible assets|**13**|2,949|-|2,949|10,924|
|Tangible assets|**14**|39,801|-|39,801|39,138|
|**CURRENT ASSETS**||||||
|Debtors|**15**|593,085|-|593,085|414,664|
|Cash at bank and in hand||1,252,550|-|1,252,550|1,276,774|
|**TOTAL CURRENT ASSETS**||1,845,635|-|1,845,635|1,691,438|
|**CREDITORS**||||||
|Amounts falling due within 1 year|**16**|814,185|-|814,185|785,476|
|**NET CURRENT ASSETS**||1,031,450|-|1,031,450|905,962|
|**TOTAL ASSETS LESS CURRENT**||||||
|**LIABILITIES**||1,074,200|-|1,074,200|956,024|
|**NET ASSETS**||**1,074,200**|-|**1,074,200**|**956,024**|
|**FUNDS**|**19**|||||
|Unrestricted funds||||||
|- General use||||1,074,200|956,024|
|- Designated funds||||-|-|
|Restricted funds||||-|-|
|**TOTAL FUNDS**||||**1,074,200**|**956,024**|
The financial statements were approved by the Board of Trustees/Directors on 29th September 2021 and were signed on its behalf by:
All of the above amounts relate to continuing activities.
B Aird – Chairperson & Director
The notes form an integral part of these financial statements
The notes form an integral part of these financial statements
34
**35**
**Notes to the Financial Statements** for the Year Ended 31st March 2021
**Statement of Cash Flows** for the Year Ended 31st March 2021
|**Cash (used in) / provided by operating activities**
**Cash fows from investing activities**
Interest income
Purchase of tangible fxed assets
**Cash (used in) investing activities**
**(Decrease) / increase**in cash and cash equivalents in
the year
Cash and cash equivalents at the beginning of the year
**Total cash and cash equivalents at the end of the year**
**21**
**Notes**|**2021**
**£**
**(2,309)**
274
(22,189)
**(21,915)**
(24,224)
1,276,774
**1,252,550**|**2020**
**£**|
|---|---|---|
|||**360,812**|
|||1,093
(33,476)|
|||**(32,383)**|
|||328,429
948,345|
|||**1,276,774**|
## **1. STATUTORY INFORMATION**
N-Compass Towards A Brighter Future Limited is registered as a charitable company limited by guarantee, and is domiciled in the UK. In the event of the charitable company being wound up, the liability in respect of the guarantee is limited to £10 per member of the charitable company. The trustees are the members of the charitable company. The charitable company’s registered number and principal office are as below:
**Registered Charity Number:** 1128809
**Registered Company Number:** 06845210 **Principal Office:** 1 Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston, PR2 2YF
## **2. ACCOUNTING POLICIES**
## **Basis of Accounting**
The financial statements of the charity, which is a public benefit entity under FRS102, have been prepared in accordance with the Charities SORP (FRS 102) ‘Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)’, Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ and the Companies Act 2006.
The presentation currency of the financial statements is the Pound Sterling (£).
The trustees consider that there are no material uncertainties about the Charity’s ability to continue as a going concern. No significant judgements have had to be made by the trustees in preparing these financial statements.
## **Income**
Income is recognised in the Statement of Financial Activities when the charity has entitlement to the funds, any performance conditions attached to the item(s) of income have been met, it is probable that the income will be received and the amount can be measured reliably. Where the charity undertakes activities under contracts, income is recognised on a time basis to reflect the services provided. Details of income deferred to a future period are contained in note 16. These amounts will be released to projects in the coming year.
## **Expenditure**
Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under headings that aggregate all costs related to the category.
## **Support costs**
Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities.
Support costs include back-office costs, finance, personnel, payroll and governance costs which support the charity’s objectives. Support costs have been allocated to activities on a basis consistent with the use of resources.
## **Operating leases**
Operating lease rentals are charged to the Statement of Financial Activities on a straight line basis over the term of the lease.
## **Taxation**
As a registered charity, the Charity benefits from rates relief and is generally exempt from Income Tax and Capital Gains Tax.
## **Tangible fixed assets**
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life. Office Equipment - 33% on cost
Assets are capitalised if they can be used for more than one year and cost at least £50. They are valued at cost.
## **Intangible fixed assets**
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life. Software purchases and IT development - 33% on cost Assets are capitalised if they can be used for more than one year and cost at least £50. They are valued at cost.
## **Debtors**
Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.
## **Creditors**
Creditors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due.
## **Fund accounting**
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.
Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor, or when funds are raised for particular restricted purposes.
Designated funds are unrestricted funds set aside by the charity for a particular purpose as set out in the notes to the accounts.
## **Pension costs and other post-retirement benefits**
Pension contributions were made in respect of 158 employees to defined contribution schemes. The charity has no liability under the schemes other than for the payment of the contributions. Contributions payable for the year are charged to the Statement of Financial Activities.
**36**
37
**Notes to the Financial Statements** for the Year Ended 31st March 2021
**Notes to the Financial Statements** for the Year Ended 31st March 2021
## **3. DONATIONS AND LEGACIES**
|Donations|**Unrestricted**
**funds**
**£**
104,531
**104,531**|**Restricted**
**funds**
**£**
-
**-**|**31.03.21**
**Total**
**funds**
**£**
104,531
**104,531**|**31.03.20**
**Total**
**funds**
**£**
-|
|---|---|---|---|---|
|||||**-**|
A donation of **£103,331** was received in relation to the merger with Carlisle Carers which concluded in August 2020.
## **4. ACTIVITIES FOR GENERATING FUNDS**
|Sundry services provided
Student placements|**Unrestricted**
**funds**
**£**
-
39,160
**39,160**|**Restricted**
**funds**
**£**
-
-
**-**|**31.03.21**
**Total**
**funds**
**£**
-
39,160
**39,160**|**31.03.20**
**Total**
**funds**
**£**
1,378
3,560|
|---|---|---|---|---|
|||||**4,938**|
## **5. INVESTMENT INCOME**
**31.03.21 31.03.20 £ £** Bank interest **274 1,093**
100% of investment income is related to assets held in the United Kingdom.
## **6. INCOME FROM CHARITABLE ACTIVITIES**
|**Activity**
Advocacy
Counselling
Carers
Health and Well-Being
SAT and Volunteering Services
**Provision of**
**services**
**Unrestricted**
**funds**
**£**
1,030,605
334,877
3,668,871
59,026
-
**5,093,379**
**Restricted**
**funds**
**£**
-
-
-
-
-
-
**7. EXPENDITURE ON CHARITABLE ACTIVITIES**|**Activity**
Advocacy
Counselling
Carers
Health and Well-Being
SAT and Volunteering Services
**Provision of**
**services**
**Unrestricted**
**funds**
**£**
1,030,605
334,877
3,668,871
59,026
-
**5,093,379**
**Restricted**
**funds**
**£**
-
-
-
-
-
-
**7. EXPENDITURE ON CHARITABLE ACTIVITIES**|**Activity**
Advocacy
Counselling
Carers
Health and Well-Being
SAT and Volunteering Services
**Provision of**
**services**
**Unrestricted**
**funds**
**£**
1,030,605
334,877
3,668,871
59,026
-
**5,093,379**
**Restricted**
**funds**
**£**
-
-
-
-
-
-
**7. EXPENDITURE ON CHARITABLE ACTIVITIES**|**31.03.21**
**Total**
**funds**
**£**
1,030,605
334,877
3,668,871
59,026
-
**5,093,379**|**31.03.20**
**Total**
**funds**
**£**
780,731
334,054
3,182,085
2,022,963
-|
|---|---|---|---|---|
|||||**6,319,833**|
||||||
|Advocacy Projects
Counselling
Carers Projects
Health and Well-Being
SAT and Volunteering Services|**Unrestricted**
**funds**
**£**
1,139,219
347,204
3,291,382
59,692
281,671
**5,119,168**|**Restricted**
**funds**
**£**
-
-
-
-
-
**-**|**31.03.21**
**Total**
**funds**
**£**
1,139,219
347,204
3,291,382
59,692
281,671
**5,119,168**|**31.03.20**
**Total**
**funds**
**£**
795,141
375,115
2,989,799
1,799,451
220,328|
|||||**6,179,834**|
## **8. SUPPORT COSTS**
|Advocacy Projects
Counselling
Carers Projects
Health and Well-Being
SAT and Volunteering Services|**Staf**
**Cost**
**£**
152,659
46,860
332,592
8,235
44,467
**584,813**|**Other**
**Costs**
**£**
181,475
55,706
395,374
9,790
52,861
**695,206**|**31.03.21**
**Total**
**Costs**
**£**
334,134
102,566
727,966
18,025
97,328
**1,280,019**|**31.03.20**
**Total**
**Costs**
**£**
232,474
94,343
609,366
158,347
115,034|
|---|---|---|---|---|
|||||**1,209,564**|
The basis of allocation of support costs is pro rata to staff full time equivalents.
38
**39**
**Notes to the Financial Statements** for the Year Ended 31st March 2021
**Notes to the Financial Statements** for the Year Ended 31st March 2021
## **9. GOVERNANCE COSTS**
|Indemnity insurance
Trustees’ meetings, annual report & AGM
Auditors’ remuneration|**31.03.21**
**£**
895
-
4,200
**5,095**|**31.03.20**
**£**
895
345
3,960|
|---|---|---|
|||**5,200**|
Fees paid to the auditor for other services amounted to **£6,123** (2020: **£5,437** )
## **10. NET INCOME FOR THE YEAR**
|**10. NET INCOME FOR THE YEAR**|||
|---|---|---|
|This is stated after charging:
Operating leases - premises
Depreciation
**11. STAFF COSTS**|**31.03.21**
**£**
170,162
29,501|**31.03.20**
**£**
171,296
25,082|
|**Number of employees earning over £60,000**
£60,001 - £70,000
Wages and salaries
Social security costs
Other pension costs
Redundancy costs
Other employee benefts|2,919,140
216,141
146,930
8,500
13,682
**3,304,393**
**2021**
1
**31.03.21**
**£**|2,941,839
230,891
143,991
24,994
15,122
**31.03.20**
**£**|
|||**3,356,837**|
|||**2020**
1|
Pension costs are allocated to activities in proportion to the related staffing costs incurred and are wholly charged to unrestricted funds.
The key management personnel of the Charity comprise the Trustees, the Chief Executive Officer, the Services Director, the Business Development Director and the Finance Director. The total employee benefits of the key management personnel of the Charity were **£232,753 (2020: £221,863)** .
The average monthly headcount in the period was **142** staff **(2020: 144)** and the average number of full time equivalent staff in the period was as follows:
|The average monthly headcount in the period was**142**staf**(2020**
time equivalent staf in the period was as follows:|**: 144)**and the average num|ber of full|
|---|---|---|
||**31.03.21**|**31.03.20**|
|Charitable Activities|105.30|107.20|
|Other
**Total**|12.90
118.20|12.80
120.00|
## **12. TRUSTEES’ REMUNERATION AND BENEFITS**
Members of the Board of Trustees (who are all directors within the meaning of the Companies Act 2006) receive no remuneration or taxable benefits for their services.
During the year none of the Trustees were reimbursed or had any amounts paid on their behalf for expenses incurred.
## **13. INTANGIBLE FIXED ASSETS**
|**COST**
At 1st April 2020
Additions
Disposals
At 31st March 2021
**DEPRECIATION**
At 1st April 2020
Charge for year
Eliminated on disposal
At 31st March 2021
**NET BOOK VALUE**
At 31st March 2021
At 31st March 2020
**14. TANGIBLE FIXED ASSETS**|**Software**
**£**
23,960
-
-
23,960
13,036
7,975
-
21,011
2,949
10,924|**Total**
**£**
23,960
-
-|
|---|---|---|
|||23,960|
|||13,036
7,975
-|
|||21,011|
|||2,949|
|||10,924|
||||
|**COST**
At 1st April 2020
Additions
Disposals
At 31st March 2021
**DEPRECIATION**
At 1st April 2020
Charge for year
Eliminated on disposal
At 31st March 2021
**NET BOOK VALUE**
At 31st March 2021
At 31st March 2020|**Ofce**
**Equipment**
**£**
130,824
22,189
(56,407)
96,606
91,686
21,526
(56,407)
56,805
39,801
39,138|**Total**
**£**
130,824
22,189
(56,407)|
|||96,606|
|||91,686
21,526
(56,407)|
|||56,805|
|||39,801|
|||39,138|
**40**
41
**Notes to the Financial Statements** for the Year Ended 31st March 2021
**Notes to the Financial Statements** for the Year Ended 31st March 2021
## **15. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR**
|||**31.03.21**|**31.03.20**|
|---|---|---|---|
|||**£**|**£**|
|Trade debtors||521,358|374,461|
|Prepayments||71,727|40,203|
|||**593,085**|**414,664**|
|**16. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR**||||
|||**31.03.21**|**31.03.20**|
|||**£**|**£**|
|Trade creditors||151,709|219,520|
|Other creditors||426,228|309,222|
|Accrued expenses||236,248|256,734|
|||**814,185**|**785,476**|
|Deferred income is included within other creditors and amounts to**£49,983**(2020:**£106,293**). Of||||
|the opening deferred income,**£106,293**was released to the SOFA. Of the closing deferred income,||||
|**£49,983**is income deferred in the current year.||||
|The amounts deferred comprise time apportioned contracts and Service Level Agreements or funding
for projects that were not set up at the year-end. These will be released in the coming year against
relevant projects.
**17. GRANTS EXCLUDED FROM THE SOFA**||||
|The Charity acts as agent in respect of grants which are passed|directly to individual benefciaries.|||
|The amounts attributable are therefore not included in income, expenditure, or closing fund balances.
The amounts administered and excluded are as follows:||||
|**Receipts**
**Held at**|**Payments**||**Held at**|
|**excluded**
**01.04.20**|**excluded**|**Transfers**|**31.03.21**|
|**£**
**£**|**£**|**£**|**£**|
|Living Well Fund
287,768
82,139|122,652|-|247,255|
|Russell Haldane
-
1,187|1,187|-|-|
|Parent Carers Forum
112,146
67,188|108,430|-|70,904|
|**TOTAL FUNDS**
**399,914**
**150,514**|**232,269**|**-**|**318,159**|
## **18. OPERATING LEASE COMMITMENTS**
At 31st March 2021 the Charity had total commitments under non-cancellable operating leases as set out below:
|Leases which expire:
Within one year
In the second to ffth year inclusive
In more than fve years
**19. MOVEMENT IN FUNDS**||**2021**
**£**
**Land & Buildings**
30,105
180,200
-
**210,305**
**2020**
**£**
15,371
306,620
-
**321,991**|**2021**
**£**
**Land & Buildings**
30,105
180,200
-
**210,305**
**2020**
**£**
15,371
306,620
-
**321,991**|
|---|---|---|---|
||||**321,991**|
|||||
|**Unrestricted funds**
Core – General use
**Restricted funds**
Advocacy Project
Counselling
Carers Project
Health and Well-Being
SAT and Volunteering Services
**TOTAL FUNDS**|**At 31.03.20**
**£**
956,024
-
-
-
-
-
**956,024**|**Net**
**movement**
**in funds**
**£**
118,176
-
-
-
-
-
**118,176**|**At 31.03.21**
**£**
1,074,200
-
-
-
-
-|
||||**1,074,200**|
42
**43**
**Notes to the Financial Statements** for the Year Ended 31st March 2021
**Notes to the Financial Statements** for the Year Ended 31st March 2021
## **19. MOVEMENT IN FUNDS - continued**
Net movement in funds included in the above are as follows:
|**Unrestricted funds**
Core – General use
**Restricted funds**
Advocacy Project
Counselling
Carers Project
Health and Well-Being
SAT and Volunteering Services
**Unrestricted funds**
Core – General use
**Restricted funds**
Advocacy Project
Counselling
Carers Project
Health and Well-Being
SAT and Volunteering Services
**TOTAL FUNDS**
Funds are represented by:|5,237,344
-
-
-
-
-
**5,237,344**
**Income**
**£**|5,119,168
-
-
-
-
-
**5,119,168**
42,750
-
-
-
-
-
**Fixed assets**
**£**
**Expenditure**
**£**|-
-
-
-
-
-
**-**
1,031,450
-
-
-
-
-
**Net current**
**assets**
**£**
**Fund**
**transfers**
**£**|118,176
-
-
-
-
-
**118,176**
1,074,200
-
-
-
-
-
**Total at**
**31.03.2021**
**£**
**Movement**
**in funds**
**£**|
|---|---|---|---|---|
## **TOTAL FUNDS**
**42,750 1,031,450 1,074,200**
## **20. VOLUNTEERS**
Volunteering is vital to delivery of all our services. They provide us with additional capacity as well as bringing in a diverse range of experience, skills and knowledge to the organisation. Without the support of volunteers, we would not be able to support as many people as we do.
## **During 2020/2021:**
- 237 volunteers supported our services
- Our volunteers donated 11,534 hours of support and made 4342 CHAT Line calls to carers.
- n-compass volunteers currently support the following services and departments - Carers’ Services, Advocacy Team, Counselling Services, Citizen Involvement Board, Central Services, Service Access Team, Wellbeing Team and the Volunteer Hub
**21. RECONCILIATION OF NET MOVEMENTS IN FUNDS TO NET CASH FLOW FROM OPERATING ACTIVITIES**
|Net movement in funds
Add back depreciation charge
Deduct interest income shown in investing activities
**(Increase) / decrease**in debtors
**Increase / (decrease)**in creditors
**N**et cash**(used in) / provided by**operating activities|**2021**
**£**
118,176
29,501
(274)
(178,421)
28,709
**(2,309)**|**2020**
**£**
146,030
25,082
(1,093)
341,908
(151,115)|
|---|---|---|
|||**360,812**|
## **22. RELATED PARTIES**
There are no related party transactions requiring disclosure.
**44**
45
## **With Thanks to Our Partners**
## **OUR BOARD**
**Barbara Aird Cathy Scivier** Chair Vice Chair
**Ann Allcoat**
**Hannah Woodcock**
**Keith Bevan**
**Dr Mandy Dixon**
**Hamish Hamilton** Chair of the Audit Committee
**Helen Carouzos**
**Sally McIvor**
**Brian Watson** Vice Chair of the Audit Committee
**Janet Walton**
## **SENIOR MANAGEMENT TEAM**
**----- Start of picture text -----**
Heywood, Middleton and Rochdale
Clinical Commissioning Group
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**Teresa Jennings** Chief Executive
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**Joanna Solanki Stuart Whittle Martyn Robson** Service Director Finance Director Business Development Director
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**n-compass Head Office 1** Edward VII Quay Navigation Way Ashton on Ribble Preston Lancashire PR2 2YF
**Tel:** 01772 280030 **Email:** admin@n-compass.org.uk **www.n-compass.org.uk**
> [@ncompass.org]
> [@_ncompass]
n-compass registered in England and Wales. Charity No. 1128809. Guarantee No. 06845210.
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