2022-03-31-accounts

Registered company numbcT.' 6837284 Regislered ¢haTity numb¢r_' 1128436 Age Cymru Trustees, report and financial statements Year ended 31 March 2022 *ABJOEDZH• 1611212022 COMPANIES HOUSE A15

Age Cymru Ryrt atKI fir￿￿£181 statements Year endal I l March 2022 cor4TEiYrs PAGES Adminisiraiive infom)ation Chair's message Chief EX￿utive'5 message Tru5te¢5' r¢port T￿￿te¢s, resp)nsibiliiies stti¢m¢nt Independent auditor's report Statement of Financial Activitkes 23 26 Balance sheet 28 Cash flow stattment 29 Notes to the ￿CoUntS 30

Age Cym iiqx)n #t￿ finon¢ial $tsiements Year cnde4 31 March 2022 ADMINISTRATIVE INFORMATION TNstees John Williams Huw Bendall (R&8igned 2P July 2021) Charles Caner Maria Coggins Stephen Findlay-SauDders (Resigned 28th June 2021) Carys Henry Diane Hughes Keith Jon&8 Robert Mansfield Stev¢n Milsom Cartin Davi&8 (appointed 28 March 2022) Karen He¢nan-Davies (ap￿)in￿d 28 March 2022) R¢￿stered GrouThd Floor Mariners House office Trident Court. East Moors Road Cardiff CF24 STD Banker Natwesi Bank City of London Office PO Box 12258 I Princes Sireet London EC2R 8BP Auditor Crowe U.K. LLP 55 Ludgate Hill London EC4M 7JW

Age Cymru Report a[￿ financial staiement5 Year ￿ded J l March 2022 ChiT'S Me55ge The recently published Census reports Ihat the number of people in W31es aged 65 years and over has increased frorn 18.4V of the population in 2011 to 21.3% in 2021. We must Celebrate that we awe living longer, bui a150 rxognise that for some older people life is difficllli. Covid-19 remains with u& although we h¢)pe the vaccination programThe rtThns ihat for many it will be le55 serious. The hidden consequences of the lockdown are increasingly apparent. IA)nclille55 and fear of going out has a detrimental effect on some older people. Menthl health and wellbeing have suffered. ¥ shown in Age Cymru's survey on experiences of Covid-19. The pressure on public services has led to d¢lays in accessing healrh and SOCI￿ care scrvicts. Diagnoses, assessments, and tTVdlmeni$ are delayed. In addition. older people in Wa]es face large rises ID heating. food. and travel costs. Pcngions and other entitlements have noi kept up with inflation. More older pcople live iTh fuel and f(M)d poverty. One of Age Cymru's missions 15 ensuring that older people have enou8h money to meet their necds to erbjoy a decent quality of life. We will continue through our advice service and campaigning to help all older persons ga ihe benefits io which they are entitled. Older people are ai risk of being excluded from so¢idy. An increased ieliance on online services in heal¢h. social caie, barthing. and shopping may be ¢onvenieni for som< but ex¢lude those who prefer not to use online, or are unable to access it for rcasons of poor coverage or c051. Accessing cash 15 increasingly dilyicult as banks Clo￿ branches in town eentres. Poor public transport in both rural and urban areas rellricts the ability of older people to do their shopping and meet up with friendsand family. Town ccntrcs are not always welcoming.. POOT pavements, lack of public toilets, and limited stating are some of the problems faced by Old￿ peopl& Underlying all of Age CYMTU'S work is its coM￿lI￿CTbt to pn)txting and promoting older people's human rights. Funding from Welsh Governmeni enabled us io ¢ampaign to Tnake older people more aware of their human right5 aTNI to make human rights more a¢¢essible_ The righis to be ¢[￿e￿ wth res￿( and dI￿ltY must be protected be it in care homes, h05Pitals or the older person's home. Human rishts do rv)t diminish with age. Thcre have bttn many high spois during the p&st year including the launch of ihe This is Older photography project at the Naiional Library of Wales at)d ihen 01 the Senedd. The exhibition featuied older people celebrating later life and challenging the negative stereotypes seen in the media and elsewhere. l am gmeful for the haTd work and support of Ag¢ Cymru's staff. the board of trustees and the tnany volunteer5 who generously give of their tirne. They crucial to our work The future brings many challen8e4 but Age Cyrnru will continue workn'ng towards defeating ageisrn and making Walcs a great place in which io grow older. Professor John WilliaM)s Chvlir Age CyDwu

Aye Cyrnrn ReFx)rt awj fitwicial 5wi¢m¢n Yrarendal 31 Marth 2022 Chief Exetutive's Message Against what has been anoiher Challenging year for older peopl< the team at Age Cymu ha5 worked hard to rnake sure that we provide support where il is MOA needed and io give voice to the concern5 and issueg older people are ¢xp¢riencing. This r¢trt)rt dwribe5 the marhy ways in which we have sought to do this. Our team continyes to grow, &s more and morc people ale joining us to volunteer their time io create an age friendly Wales. improvin8 OUT reach into communities. This year we supported over 95(X) people through our adw¢e service and 1200 people through our advocacy serrices. We made over 12000 friendship calls to people who were feeling isolaied and 5upponed over I￿)0 people to thke part in physical activity progrdmme5. 1 cannot thank our volunteers and our siaff enough for their endeavours to irnprove the lives of older people acr0$5 Wales. We are proud io have worked in portnership with a ran8c of organisations across se¢¢ors io maximist our impact for older people, including Age UK and our local Age Cyrmru partners and we thank them foi their continued support. In creating an age friendly Wales. we a]so seek to celebrate ageing and we were delighted to showcase the This 15 Older exhibition at the National Museurn of Wales. using wonderful portraits by Jon Pouiney 10 explore the SloTies aT￿ diveTSLty of oldeT people in Wales today. However. we continue to see ihe lives of older pwple impacid by ageism and age disciimination and inequalily is a major challenge. As inflation has increased in iecent monihs our focus has sharpened on ensuring thai Fh)licies to mitigate rhe costvof-living crisis recogni￿ and rc5pond to thc cxpcrieDces of older people. As we move into the new financial year. l am pleased ro be working wilh the trustees, staff and Volunteers io review oui rategy we rcnew our efforts to make a FM)siiive diffemKe. Vittorii Lloyd Chief Execulive Age Cymru

Age Cymru R¢portond financial statements Year ended 31 March 2022 TRUSTEES, REPORT Thc TrU￿eeS are pleased to present iheir annual report togdher with the financial 4atemenis of the chat¥ty for thc year ended 31 March 2022. The fIna￿la1 siat¢ments comply with ihe Charitie5 Act 201 l. and the "Accounting and Reporting by Chan"iies: Siaiement of Re¢omm¢nded Pwiice applicable io charities preparing their accounts in accordance wih ihe Financial Reporting Siandard applicable in ihe UK and Republic of Ir¢land (FRS 102)" OB￿CTIVEs AND ACTIVITIES The f.harily'5 purpose LS a5 5Ct oiit in ihe objerts contained in the Articles of Ass¢xiation which are to promote the following purposes for the benefii of the public andlor older pcoplc.. o Preveniing or relieving Ihe poverty of older people o Advancing education o Prevenling or relieving 5icknes4 disease or suffering in older pwile (whethei emotional. mental andlor physical) Promoting equality and diversity Promoting rhe human rights of older people in &¢ordatKe with the Universa] tk¢laraiioD of Human Rights o Assisiing older people in necd by reason of ill-healih, di5abiliiy, fiftanci￿ hardship or disadvaniage Promoting training. arts. culture and heritage for the bentfjt of older peopl¢ Oiher chariiable purposes for the benefit of older people as the trusttts may from time to Iitne decide Togdher these promote the wellbeing of older people. In Setting plaTh5 and priorities for areas of WO￿ the truS￿Of Agc Cyrnru have had regard to the guidaD¢¢ from the Charity Commission on the provision of public benefit. In particular. Ihe inwees consider how planned activitic5contributr to mtetingthe objeciives sei. How Agr Cymru delivers its principal Charitablc obJectiVC5, as set out in its Mtmorandum and ArtE¢les of Association. which may be 5ummaristd as improwng the lives of older people, is demonmraied in ihe Teportaj activities and achicvemcnls. The public btnefJL arising from Age Cymru's work is implicit in the charithble services delivered and assistance given to older peopl¢. This year the tw&ees worked ￿ et)sure lh while iestridions were in place we coniinu¢d to deliver on our outcomes aT make a differetxe to ihe ILves of older p￿pIc. Our visioll is n Age FrieDdly W*le5 Age Cymru defines an age friendly Wales &$ onE wheTr older p¢opl¢ hav¢ ¢qual righ￿ Opportunities aThJ aecess to services as the rest of the population. Oldcr people arc central to achieving thL5 VI$LOn. Age Cymru is committed to worknng in partncrship to ensure thai our vision is realised artd wc seck, desi8n aThd deliver services at)d supwrt Ihat contribute io ihe achievement of an age friendly Wales. Wales has an ageing populaiicffi. Th¢ cer￿￿ indicaies that there ate more p￿p]e ihan ever before in ihe older age groups in Wale5,' Lhe proponion of the populaiion who were aged 65 ycars and ovcr Wds 21.jyts {up from 18.40h in 20111. The cost-of-living crisis is havjng a significant impact on the growin8 number of older people living on low incomes wilh and while as a population we are living longer. many older people continue to live with p￿T healih. Loneliness and isolation are daily realltics for rnany and acce5S to appropriaie care 1$ increasingly difficult. Thcse issues have been ¢ompounded by the pandemit and s￿letaI responses to ihe pandemic. Many older ￿Ople don't krKiw where to turn when they need help and because old¢r wple are not a homogen¢)us group, different solutions will be appr¢)priate to m¢et th¢iT needs.

Age Cymru Report and financial 5EaEements Year u)ded 31 March 2022 Our latest Survey of older peoples. experiences of Covid-19 h&$ made for bleak reading. Two ihirds of respondepis told us they had had a negative cxperience of arccss¥ng healthcart. 41Yts of res￿ndentS told us mental health and wellbeing was a thalleTh8e for them. one ihird reported physical wellbeing &$ a challeTh8e. 550/ty of carers TCPOrted increases in their caring Tesponsibilities, bervdvement and gnef conlinue io be a ¢hallen8e a5 is isolarion and loneliness. 38 /0 of respondents told us they don'i feel safe getting back oui into the community and i6% of people ￿¢ aFxut th¢ ¢ost of living. There is a huge agenda where Age Cymnl can make a signifi¢ani difference io the lives of older people by ensuring they are able to maxiTnise their income, access care and overcomc thc barTier5. The challenge for Age Cymtu is to ideniify and deliver the actions that will have the greatest impact recognising tha¢ with limited resources we simply Can't do everythitlg. We have prioriti5ed working to influence the positive change ¢hai will 5UPPOrt Wales to bccome an age friendly ¢￿￿try. providing ihe inforni3tion and advice older people need and WOTking to create the conditions and provide support fot our partners to delhver. We s¢¢k io innovaie, motivate and drbve continual impTovement in our oper•ion5. We will deliver in line with our Vdlues, so ihai we demon51rate ihai we are carin8, delcnnined. effcctive. empowerin8 and it)clusivt throughwt all of our Work. We have identified four goals 10 encompass ih¢ change we will drive to create an age friendly Wa]es. l. Rights 8nd participatio In an age friendly Wales we have ihe inforn)ation ard stspport we need to fetl empowered io cxerci5e our rights and to participate in all areas of society. 2. Community We havt meaningful and purp05cful relationships" Ihe transport we io go oui and aFrf)ui and we can live without environmental or social barriers preventing our inclusion_ 3. W¢U-being We have access to the care and support we need to forour well-being and to age as actively a5 we are able. 4. Finan¢i8l inclusion We have enough money to meet our nccds and have a good quality of lift. Our activities for iht year a5 described below dcmonstwatc ly)w we deliver against each of our age friendly goals in order to achicvc OUT long-ieTm aim of an age friendly Wales. Covid-19 Covid-19 coniinued io have 3 significani irnpact on the work of Age Cymru thmughoul 2021-2. The team continued to WOTk largely fTom home and trustees have now a8reed a fully hybrid approach foT future working. Where possibl¢ and a5 restrictions allowed we Teiniroduced it) person aciivity, Ihough we were keen to accommi)date older people and volunieers who were cautious about attendLn8 events and continued to offer on-line and tclephort support. We continued ￿ gather and ￿POrt on old¢r peopl¢'s ewrience of CovLd ihrough our extensive engagemenl with older people to provide bn'efings to colleagues in thc Wc15h Government on the issu¢s we heard. l. Rights and PArticip•tion In an age friendly WaJe5 we have the iTrformtion 11￿ support i¥e Meed fo f¢¢1 empow¢r¢d ¢0 ¢xercise our rights 8nd to partl¢ipt¢ in ll •r¢as of souety. Delivering itsf•rmtioA d #dvke Thmughoui the year we provided confiderhlial. Impartia] and high-qualiry infornialion & lvi¢e to older people. their families, friends, carers and prO[￿O￿al5 throughout Wales Wlth our bilingual service. The team delivers support via OUT tclephonc advice line, email. le[￿￿, w¢b enquiry, 5(xial media or by referral from other service5 and local partneis. wher¢ call back can be Tequcstcd.

Age Cymru Rewn and fiDAncial statements Yw 31 M￿Ch 2022 The efficiencies we have seeD through a r¢4ru¢iure of our opertion in 2020. continuol ¢0 have a positive effect on the number of people we have been able to support- we answered almom 35.0(N) ¢r￿viri¢S Ihis year. nearly double ihe numbers we were Seeing before the restnLCtur We supported over 9.500 people wth a rdnge of issues and have identified and helped people to claim nearly £550.000 in previously unclaimed benefits. The mosr popular iopic f￿ ourclients is welfare benefits and entitlements which accounts for one in five of all enquiries to the Advice Line. Second. and accounting for 14Yo of enquiries, Is community care. Healthcare issues have replaced r£sidtntia] care &$ our third most popular topic, de5piie a in covid rel*ed enquiries from last year. The service is U[￿elPInned by our suite of information guides aThJ factsheets. We openie a rolling programme of updates for thtsc resources io ¢n5UTe they are relevant and up to. Thrsc PTovidc useful infoTmation and advice on issues including healih and care. travel and lifestyle, work and learning, money. wellbeing. hoThe and community. Informatior> guides and factsheet5 are available in print by request or electronically via email or link to OUT web pageg. CuTTently. we have 37 Information Guides and 59 Factsheds. Two of OUT most popular guide5 are Walcs-specific Iwintcr Wrapped Up and Morc Money in Y¢wr Pocket) and out of the 59 Factsheets, 24 are specific to Wales. The value of Ag¢ Cymru Advi¢¢ is on¢e more highlight¢d by the tomplirnents we receive throughout the year. "l ¢an'l believe how niceyouFe being." youre ￿1P#￿ mel lis Itke iolkihg 10 someonefrott Heaven."

"li hLZ¥ been lovely th thlk 10 Son￿one serf all0r<WF￿ihc houses. Thankwu." "rhankyou so Yrw been really llpfvl. I wouldlie io make a donoiion." "I h(The been going ihrough o verv diffi¢iili lime andevervone I have iiirnedio hths ioldme how ilwv ¢unnoi help. I waifedfor 45 ihephone io S￿￿k 10.48e Cvmrts ondl vervglad Idid. Ir s no woiRdei'.wu areso biisy. It Hvyth every Diiniiie. Yoti ivereso lovelv lo itslk itp orjd t¥iienielv helpJiil I hoiE a li.%1 ofniinibeJ5 iofollow lip oiidsevertsl ideos ofhow J¢on try fto solir ihe cholle1ig￿ I umfdcing. Tlrunkyots Ase Cjynru. Whai afunias(ic seThi¢e.' Later tife Planning A¥e Cymru esiliblishd its i￿er Lif¢ Pl￿111111¥ (LLP) 5ervicr Lil 2020 whJ¢h was Irrnp)r￿IIY wl tsii hvl(J wlKii ihe Cuvid Pandemic reached Wales in March 2020. Since the easing of Covid resfriciions ihe LLP sernce has been ￿eadilY building a reputation for dclivering a quality &ssurcd ￿l¢e in line with the ch￿Ity'S values. Our LLP service provides: Will Writing Lasting Power of Allorn¢y Advanct Decision l Living Wills Safe Document &orage (via the National Will Ar¢hive) Recent coillrneiiis Teceivesj by our LLP Officers about work Lhey have carried ￿(. "The service i$foAiwric. 71* Siaffare reullyfriendly. profesgiortol ortdeoryio ialk io. They were very reaFsuring and do ev¢ryihingfoi'you. '

Age Cymru Retx)rt and financial statements Year old¢d 31 March 2022 "li allexplainedio i￿, we dith'i kne 10 worry. IYV kn¥w ex￿llY whui we were signing, andeveNhing Ivas done. £Ycellenl seryiee. "Thankyouforpulling mam ul e￿e andmaking ik ￿Tience apleasanl onefor her. Skpraisedyou all "Top marks. The se￿iCe iJ greal. I ve recommendedyow lo all myfamify. ' Opport￿nitieS to prticipate Age Cymru provtdes a range of ways for old¢r people to participaie, ihrough our 5UPPOrt to old¢r p¢ople's organisations. through OUT physical activity and ans opportuniiies and ihrough initiatives like Age Positive week. We a150 seek to Provide older people with opportunities to participate by havin& a Trmice and discussing the igSU¢S that maiter to them. Despite the continued impact of Covid 19 Age Cymru ha5 continued to connect Wbih older people in their eommuniiie$, enabling them to contribute to our wjlicies, well &$ speaking to groups across Walts on the work of Age Cymru and asking them io identify ihe changes they wani io s¢e. This year we also continued to Survey older p&)ple's experience of lockdown, encouraging responses through phone, Ittter and on-line. Again. we have shawed ihis inf(Kmion widely with decision maker5 and government. EnsuTiTrg older pÈople'$ voices are beard Throughoul the year we wpponed old¢r pcople to shape and influence ihe development and delivery of quality services and policies that reflrtt their needs and PriOTitie5 by providing comprehensiv¢ and effective secretariat and dev¢lopm¢ni service5 to.. The Welsh Senate of Older Ptopk Pensioners Forum Wale5 - National Pensioner's Convtntion Wales (NPC Wales) Aaive Wales Cymru Older People's Alliance (COPA) We continued to support lh¢ Welsh Senatc of Older Peoplc'5 onlLne mediThgs. Their campaigns includrd public toileis and fuel poverty. We supported the Welsh Senatc of OldcT Pcople to PToduce position papers on public transptsrt and social care. Three onlinc meetings were held for mcmbcrs to discuss the proposal to mer8e with PcnsiorKr5 Forum Walt5. We wniinu¢d to support Nif Wales's online and hybrid rneetings. We supponed NPC Wales to produce a newsletter which Is disiribuied io members. NPC Wales ¢oniinues its involvement wirh the NPC UK digjial In¢lusion and exclusion eampaign- Cotsnetiions For ￿1. We provided support to NPC Wales for mcmbcis to atterHI the Wal¢s TUC ¢onference and to organise a hybnd AGM to allow ¥ccss for all membeTS. We continued to 511PPOrt Active Wa]e$'sonline rneetings a[￿ its campaign on lonelines5and isolation. We supported Ac¢ive Wales to organise an in-person conferenc¢ for branch officers to discuss future campaigns and 10 share good practice. We supported th¢ development of fvture planning for Campaigrys. We continued10 support Pen5Jon¢vs Fowm Wales's online and hybrid meetings. well a5 Its campaign on lifelong housing. focusing on the lack of appropria￿ housing for older people who want to downsize iheir properry. Three online meetings were held for meM￿r5 to disCUSS the proposal 10 merge with rhe Welsh Senate of Older People. We ¢ontinued to provide adminisiraiive 5upF￿ forCymnJOtder Pcopl¢'5 Alliance's online meetings. We carried out initial research for lis proposed re-brandityg and supportcd the trustees to write a lender documeni and to intervicw potenti21 Consultanis to carry oui the re-brand. We provided adminisirative support to recruii co-opttd aNI ¢le¢i¢d tNstees. We SlJPPOrt¢d trusiee5' initial planning m¢etings for an in-person AGM aThJ ¢onference later in 2022.

Age Cymru Report and financiJl 5tatemetsts Yearendcd 31 MaTch 2022 We supported all orgonisjiions to respond to ￿nsUltatIOnS on plarthing buses as a public se¢torservice for Wales. proposals for Ihe Warrn Homes Progrnmme. Merttal Health Inequaliii¢s.the impact of ihepandemic on health and social care in Wales and the tertn5 and conditions of the Covid-19 enquiry. HOPE Advocxcy The HOPE (Helping oihers parti¢ipaLe and engage) project Vds Origin￿]Y fundcd by Welsh Government to March 2023, this ha5 been eKtendcd to March 2025. The proje£1 will continue to promote access lo early intervention suppon at community level through a Tange of advocacy models for older people and carers atross Wale& Jt d¢liveTS training and delivcts nctworking opportunitie5 to the Advocacy seaor in Wales. HOPE has made real progress in supporting older people thTough our IT￿ePe[mIcnt volunteer advocacy despite all the res¢ri¢tions and associated challengeg during the pandemit. We have adjusted our marketing and awareness fdising of the proj￿( as we have not been able to rne￿ people the community in person we had intended. We have significantly increased our social rnedia presence, and rhis has been a greai boom to our volunteer r¢¢nJitm¢nL. As we needed lo also incre￿£ awareness amongst those who are offline, we have had pharnia¢y bags designed and disiribuied which promoie HOPE. We also worked with Rea¢h PLC to gel our messages and s¢ories out inio the hard Copy media across Wal¢s. This year we reteivcd 463 reftrrals into the scrvice which Tcsultcd in 2072 contacts. We sUPPOrted rKople with 565 i55ue5. We c105cd 204 ra5C5 ar￿ had 102 ca5cs open * ihe end of the year. The casts we have 5UPPOrted people with include Issues with utilities providers and exi￿me[Y high bills being seni out inCOtte¢¢ly Nei8hbour nuisance and abuse H(>using- change of accommLwJation, repaiT4 adaptations, gdting prioritised for changing accommodation, complaints Blue badge applicaiions Accessing support or services Meals on whee15 1 slK)pping l setting hot meals ddivered Consumer Issues Hospital diKhaTge issues Falls prevention Finances- issues with banking atld conwiing bank& home inwran¢e complaints. switching provider Getting medical appointments, accessing the GP or h05Pital Pen￿on5 Wc anticipate more opportunitie5 to talk io pcople in Per￿)n duTLn8 2022-3 which will mean wt Can raise awareness of ¢he support we prtsvide and help people deal whth issues at an early point to avoid crisis. Rrferrdls to the project are more complex than originally anticipated, people often bring muliiple issves, bui we are very clear that we have a remit that does not duplicate other providers or allow our volunteers to do work that should be done by a paid advocate. We had 94 active volunteers ai the end of ihe year. 147 volunteers had been active duiing The year. who together d¢liv¢red 2121 voluThi¢er hours_ Volunteers are ¢ontInually being Tecruited and trained ihough OUT ri)bust procedures. Volunteers come to us from a range of places a(trr seeing our advcrt5 on Facebook, Google. Ase Cymru Webslte, WCVA. Indeed, Universitie5, through other Age Cymfu voluntccr 5erviccs. Projttt Partner8 newspaper articles and through word of moulh. Our diverse range of volunieers can ¢ommuni¢ate ihrough a Yange of languages. including 2 who arc thcmsclve5 refugee5 and are supporting people who fte￿ed io speak in their moihtr language. We have involved volun￿r9 in our rnarketing and wdeo work and held a volunteer celebration ¢veni where volunteers shared their experiences. We continue to find ways to coproducc our work. This has iTKluded io

Age Cymru eN)rt arA finarttial staiernents Yw endryl 31 March 2022 regular meetings wih proj(xi partncrs to the need5 for ￿ service and issues raised. referral path￿dys, rraining, and volunteers. DISCU￿70m5 with volunteers Engaging ￿th stakeholdus across the ￿￿0]l5 Listening io our volunteeTS when they have ideas fot oiher volun¢eering role5 Within the Project Sharing our evidence of the i55u¢s older people are facing by orgat)ising a ¢¢)nference (May 22) to bring PTofessionals iogdher to discuss lh¢ issues The HOPE project has deliveroj 114 inining or development sessions to 886 people. The Iraining Ihat has also been put in place supported the HOPE proje¢i to rne￿ the Quality Perfonnan¢e Mark (QPMI siandards. HOPE has supported 44 advttaey nctWOTk mttlings over the year. The meeltngs have been via Zoom or Teams enabling a wider Tange of advo¢ates and advocacy providers to a¢¢ess and attend the meetings and have given advocates from across W31es an opportunity to discuss the impaci of the COVID-19 pandemic on their services and clients. HOPE project staff have becn attcnding the Detwork medit)g5 and have brtn raising awareness of the PToje¢t and developing contacts with local advocacy sc￿ces. HOPE PToject staff also ensure a]1 nerworks are aware of national and cross-cutting advocacy developments. Guest speakers focussed on the work of Ihe Public Service5 Ombudsman for Wale5. Discussions includeil ihe Advocacy during Coronavirus rew)rt, Adv(Kacy Counts 8, Safeguarding and ihe pilot of the t(x>l for comrnunicatbon between network meetings. HOPE tsfficers hav¢ been ctrordLnaiing the ￿Mpl￿10￿ of Lhe Advwacy during CoronaviTUS survey 2021 repm on behalf of the advocacy sc£tor in Wales. The advocacy sector in Wales was invited io complete the Advocacy Count5 8 survey. Advocacy Count5 is Coordinated by Age CyTnru and is the series of report5 highli8hiing Lhe provision of indcpcndent 3dvocacy for adults in Wales since 2007. Dtmetstia Advocty Proj¢¢¢ Al the tsuis• of the year the dementia adv<Kacy proj￿1 was in a very Mrong w)shlionioconsolidate the hard work and effort that Ihe demelltia advo¢a¢y team and Ag¢ CynMI put into th¢ foundatioT￿ of the proj¢¢i. In 2021r22 we set our with Ihe pu￿05¢ of broadensng OUT refeTral relationships to ensuwe the project would be able io maintain referral rates and outcome pcrforniancc. Throughout the year we ellablished new professional referral pathways In all regions which have supported us to increase ¢)ur reach and impact inlothe community of people living with dementia. Wc have also Seen a marked incTcase in self-rcferrdls and refetrals from family membcts of peopl¢ livit)g with dcmcnti Th¢s¢ now ¢oniiuie arwnd 15 - 20Y• of our refe￿￿$, whhch is a significant improvemeni (m the previous year. Th¢5e referrals are vital to the project. Typi¢aily. profe55iona] Teferrals reach us when crises have already o¢¢uff¢d. but a self- referrdl can mean thai a person livin8 Wlth dementia and the people around them have access to advocacy before a crisis poini is reached. Our casework issues havc broddly bcen reflcctive of what wc saw Jn 20lll, with a large focus ott h)spital dischaT8e, se¢uTing care packages and providing advocacy ihroughout safeguaTding ¢ases. One preseniing advoc¥y neeil thai has increased SLgnificanily is access to communiiy and socialisation actiwties for people livin8 Wlth dementia In respoThs¢ io this we built relationships wi¢h ¢arers cenires. dementia hubs and activity groups. This something we will continue ¢0 do to ensure we are up to date wth the range of opportunities there are forthe people wt work with. Tht insight and oversight wo*king both regionally and nationally offered has been pul to g￿d tfftct with the PTOjttt playing an important part in our policy and campaigns work. The project ha5 been able todrawtogaher meaningful lived experience from people living wilh demeniii iheir ¢arers and widersupp)rt network in relation io hospiral discharge rnanagemen¢ and care needs &wssmentslalloc3tion of care packages. Workn"ng across w￿¢$ we have been able to guarantee service Mandards and opi%Jtrnities for all people who are expcriencing the challeThges of living dementia and problems with memory. When we deliver an innovation or idtniify an opportunity for impTovcmenl at local level it is SC31ed across Wale5 10 ensure we deliver an equitable service. Worknng &5 national team with r¢gional insigh¢ has meant we Can bring I￿al learnin& and all its benefi¢S. ￿ every person living with dementia acro55 Wales who uses our seTVi¢e. li

Age Cymru ReJx>rraTrJ fin￿¢181 ststements Year ended 31 March 2022 In Deccmber 2021 we were notified rhat the project would be granied contrnuatiorb funding for 2022r23. demonstrating the t)e¢essity of thr project to champion ihe voices of people living wi(h dementia, and Sup￿}rt them lo maintain meaning, PUTpose and auto1￿mY in their live5. Feedback from professionals, people living with dementia and their families. -The feedback from the Social wyjrker this nM)rning ihat your digital meeting was fantastic and She has never Seen Mr. Client so ertgaged and responsive" Feedback from S￿la] worker regarding delivered dI￿tallY at the ￿Ight of the pandemic. "The advocate wa5 brilliant. actd on iThfonnation vtryquickly and was knowI￿geable. They were a massive help in sorting out th¢ issyes my husband and I wer¢ facing_" Feedback from the carerlwife of an older person living dcTnentia. '[ have worked with the advocaey setvice i number of limes and ihe support li prowdes individuals is essential in ensuring their voice is hrdrd durin8 diffjculi time5. Without this service we would be at risk of individua15 Wlshes being disTegarded as ihey can always have differ¢t)i views for themselves ¢ompar¢d io family, friends and even profes5iona15. 1 have found this Service prompt in providing support and able to build p051tives relationships wÈth individuals in a short space of lime_ This seTvi¢e is needed io ensurt 011 who support indLvidual's work with iheir best iniere5t5 at the h￿rt of all discussions and most of all they are heard throughout. This is the main objective when working within the Social Services Wellbeing (Wales) Act 2014." Feedback from older adults. srKial worker. Z. Community Ve havÉ Mc.aDingf￿] and purpoycful reltionship5' thc irnnsport we need to get out IlDd About and we clln iivo without ¢nTrironm¢ntal or $o¢il barriers preventing 04r intlusio Combatting loneliness #nd isolatio Lon¢lin¢ss and isolation continues io be a key theme for much of the work thai we do. A]1 of our progrdmrnes work to mirigate the impact of loneliness and isolation. byproviding adviceon whereiogo for supportoropportunities10 parricipate in a range of activities Ihroughout Wales. Friend Need $ervi¢e Our Friend in Nccd Service has continucd to grow and provide inva]uablc supp)rt tooldcr pcoplc. The servirc providcs fTeC telephonc friendship Calls for people in Wales who ale 70 or over. "I'm very happy with the support I receive from Kate and if I was 8Tttdy. I'd love MO￿ calls from her. She stts the world the way I s¢¢ ii, we have things in ¢ommon. I bring experience to ihe conversaiion, bui we also talk aboui politics, th¢ enwronmeni. We cli¢ked - she ¢ould'v¢ been my daughter." David y the end of March 2022 there were 164 volunieers actively supporting older people wilh weekly calls and a further 8 volunteers taknng part in the induction aTrJ ttsining process. Our volunt¢ers have told us 'Befriending gives you a window into the lif¢ of Som￿ne who oth¢n¥is¢ you would lik¢ly have mei, nor gotten to know. It has brought me much fulfilment knowing thai I can be a sthJr¢e of Company and friendship to someone, and I feel l am a more comydssionat¢ and thoughtful person for it., 12

Age CytnnL Rwrt a￿1 fin￿Cial statement5 Y¢ar ￿ded 31 March 2022 'Befriending has been a bn"Iliani exp¢rien¢¢ for me over this last year. It has given us boih a routine during the w¢eK sometimes we speak for a long time arhd others Li's just a hello, but il's ihe consistency and friendship ihai has developed durin8 this difficult time that I'm rnost grateful for. Even though ihere are many difference betweert us, we often find common ground on how we are feeling or the ihings ihai we likeldon't like.. 'A8e Cymru's befriending scheme 15 an ¢x¢ellcnt opportUTLity to get to know sorneoncyou rnighi wi otherwise have fomhed a friendship with. I have found it enriching and rewardinE getting to krnw new people and being able lo share each other's company once a week. Befriending is vtry worthwhile.. Thi5 year 274 pc(wle had accesscd the servitt and a total of 12.432 C￿1$ wcrc made. H8ndyV8n The Handyvan service is an incredibly important. wjpular and well rtgarded handy person servi¢¢ deliveted thtoughoui Cardiff and the Vale of GlarnoT8an helping older people stay Safe and secure in their homes foT longer. The SeTvi¢e is run operationally by Care 3nd Repair Cardiff aTbd the Vale and we have continued to support OUT partneiship with CaTe and Repair Cardiff and the Vale through awareDess raising and fundTaising. We successfully exceeded targets as part of Age UK and Eon's Warm Homes program forthe fourth year running and aTe in thc prLxe55 of securing fiJndin8 for a fifth year. InfluenciDg positive thngt Age Cyrnru works hard to influcnce change on a rdngc of levels from public campaigning to Wol￿ng with Governmeth¢s. We respond io consultation. we provide evidence to enquiries. we devel¢)p aThJ share our own btiefings, repons at)d positions. Thi5 ycar we Tesponded to 20 Consulwions for a range of ￿gani￿li0ns regarding policies and issues atTe¢ring older people. We also used opportunities to influen¢¢ throygh ihe mini￿¢￿18[ AdvLSOry Group forolder People, Thiid Secior Partnership Council. the CTOSS-Party Group 00 Older People and Ageing and me¢ting with ¢he Deputy mini￿tr for Health and Social Care. We were also invited ro provide evidence to the Public Accounts and Public Admini#ration Committee on Care Home Cornrnissionin8 for Older People. Carers Proje¢t: Dev¢lopig p¢rsoD4exter¢d servite modeb to identify, and better meet the n¢td$ of older carers nd eirtrs of people wilh d¢menti• Our joint project with CarersTTUSt Walcs is furKlcd by thc Wclsh Goveinment for five ycars through the Sustainable Social Services Grant fund. It aims to support the early identification of older carcrs, provide timely and person4en￿rt￿ infomiation and advice, and to enable older carers to influeThcc policy. service dc5i8n, delivery and decision makn'ng. Car¢rs spoke to us about Ihe dilTiculty of acc¢ssing inforn)ation. therefor¢ we creaied a 'One-Stop-Shop Guide for Older Carers in Wa]es' th in¢lud¢s infomiarion aboui ¢areTS' rights. conraci details for iheir Local Aulhority, and local and ational organisation5 to support them. We will continue to uplaie the guide as is appropriate and break it up into smaller sections for easier dissemination at events. The iarget number of inierviews were cornpleied in 2021-22. and we will continue to gather carers. siorie5 from acros5 Wales. ensuring that ihey know theirrightsand signposiingihem to relewdnt organisaiions. We will be usingihe intelligence gathered to help wth our influencing wotk. ar￿ to shape the development of infoTmaiion and support resouTces. Th¢ S￿l)nd half of lh¢ year, w¢ were able to tyavel to variws vtnues across Wale5 to engage with caru5, and we also arranged online listening events io hear aboutcarers. experienc￿ and issues. MO￿ ff¢enily we've been going t(p est3blish¢d communiiy groups io speak with ¢arers and to promo￿ ihe proje¢L io those who oiherwise might noi have engaged wilh 13

Ag¢ Cyrnru RetKJrt and fin8n¢sal 5th1ements YcaT eThd￿ 31 March 2022 Human Ikngbts This yfdr we were funded by We15h Govemment to deliver a project to rdise awareness of human rights, and to embed ihe message that older people ort Ci112ens and participants in society who should expeci ro have iheir human rights upheld. We worked with arti￿$ John Ratigall and Emma Prentice to inierview a dive￿ rnnge of older people about whai human rights mean lo theTn and developed a fhlm to be used as a twl for infoTmaiion and engagemerhl. We produced a toolkit SUPPOrting a human rights apPrr￿ch to advocacy. amed * both olda people and their friends and family. We developed a publiciiy campaign using posrers. bus advertisin& pharmacy bags and media to Promote h￿mart rights messaging to older people across Wales. We will continue to use ihe mai¢ri815 and T¢Sour¢e io promote human rights at events and meetings acros5 Wales throughout 2022 to reach as mathy older people as possible. 3. Well-being We have Access to the tare and support w¢ ty¢¢d ¢0 for our weubeing to age actively 15 we are able. Supporting good $o¢lxl eve Social eare and ihe implemeDiaiion of the Social Services and Well-being (Wale5) Act continuc5 to be a major focus of our influencirtg work. We continued io deliver on-line support sessions and peff support for Care Home Manager5. We participaid in the sieering group for Wdsh Govemment and Care Insptttordtc Walcs creatin8 recommendations for visirors to return to Ca￿ homes. Arts creitivity Gwanwyn Festival We are delighted that 22 projects were able to go ahead during the Gwanwyn Festival ID May 2021 encomp&ssing 97 diffeTent events, opportuniiies io panicipare or classes. We ¢oniinue io colleci d*a on the activity. but to date we have received feedback showing that 1732 people i￿k part in the Fes¢ival in a vaTi¢ly of ways. The mixture of events took pla¢¢ on-line and off-line and include, exhibitioTh& Wotkshops. perfOnnanC￿ dcmonstrdtion5, 5torytellin8 and siudy days. We have worked with Creative Lives to promote GwaThwyn Festival 2022 across both networks and thrnugh social medi We c0-h0￿c4 a creative-ageithg therned Creative N¢tWOTk eveni to promote opportunities. We have updated ihe Gwanwyn web51te to feature thi5 year's theme of 'Conneciion' and have been connecting event organiscr5 to cncoura8e them to list thcbf Creative agcing activities on ihe Gwanwyn wcbsile. We are continuing to work closely with the other creative ageing fesLiva15 aDd agencies (Bealtaine. Luminate, Age of Creativity ar￿ England's Creative Ageing Developmeni Agency) and are joinily hosting a online roundtable di5CUS5ion on digital accc55 for older people in May. This is Older With funding from Arts Council Walcs. we dcvclopcd the This 15 Oldcr photography project challenging per¢epiions of 3geing. The images wert laurtched ai an exhibition al ihe National Librdry of Walc5 on l October 2021 (UN Day of the Older P¢rsonl which ran Uniil 10 December 2021. The Thi5 Is Older PToject-. F￿ured 13 inspinng atld urtjque older pwle in the exhibition, who actC41 ￿ positive brand ambassadors for Age Cymru and turned the thbles on negatjve stcrcotypes of oldcr people. Secured total OTS of 5,431,084 wth 15 pieces of Coverage generaia across broadcast, print and online media outlets including rrv Wa]e& TheNaiional and BBC Wales. 14

Age Cymru ReFx)rt aTrJ fil1￿claI staiements endd 31 March 2022 Saw This is Older become ihe popular Mory on the BBC Wales news sitc for over two weeks wth 400k views and counling. Pla¢ed a f¢aiure on BBC News at Six aTwJ a positive review fiom Huw Stephens on BBC Radio 4. InteTCSt in the exhibition resulted in plans for a fvrther exhibition at the Sencdd. planned for April 2022. After the success of This isolder. it was fcli like there was an oprx)rtuniiy to continue working with Jon Pountncy to capture positive ima8es of older peoplc living wilh long term condilions or older people in receipt of care. We have startcd the procc5s of recruiting models through our exisiing ndwoTk& Here #nd CwiAr We held an online roundtable discussion callcd Hcrc and Cwiar in Novembtr 2021. which considered how culture helps to address the barriers thai older LGBTQ+ people face. Due to the populanty of the cveDI, we have planned another onlinc roundtable eveni, with a focus on heritage and Welsh LGBTQ+ history. Cultsre Club Culture Club is a new volunteer-led inLiiOtive being piloid in Cardiff and the V￿C of Glamorgan whsch aims io support older people to get back oui io culiun] sites, by building confidence. After initial recruitrnent publicity. we have had inleresi from 10 existing Age Cymru volunteers, and 5cvrral CKl¢rnal enquirhe5. Volunteer recruitTnent wll ¢onlinue whilst providing role spe¢ific training for theexisting Age CYMTU volunteers. We have already had interest frorn five participants who self-referred after seeing the volunteer recruitment call outs. We initially intend to recruit participants through our exiging s¢rvi¢es and through social media. Ume&rthing Creativity In 2021, Age Cymru were successful in a partneiship bid Iwiih Creaiive Live4 Naz Syed and Marion Cheungl lo Arts Coun¢il of Wales. Connect and Flourish grani. This ￿0-year project explores gateway5 into creativity, and cel¢bras the existing creative gTOUPS ihat may noi be gcttin8 Te¢ognition within the arts commurtity. One of ihe oytputs so far has bttn commissioningp￿t Jonathan Edwatds iocr¢at¢ aGwanwyn Poetry Prompt lo encoura8e par¢icipaiion during Gwanwyn FeAival. Art$ In Crt Home4 After 6 years of funding from Ans Council atKI the Baring Foundation, the current phase of cARTrefiJ has come to an ¢nd. The outcomes of phase 3 of the proje¢t were as follows: 40 1niroduciion to cARTrefv WOTkshops for care home staff w¢r¢ delivered 16 Introduciion io ¢ARTrtfv Workshops for artists We￿ delivered Ycar round activjty plans were developed with 47 care homes, 25 of which were new to cARTrefu New aciiviiy cards were developed and laurKhcd on a new websJt¢ A vitlual exhibition was d¢v¢loped io showcase artwork frorn artiAS and care homes Th￿ had been developed acr<>ss the project We are ¢oniit)uit)g io explore differeni models and fundin8 OPti¢)ns ftir a sustainable appr￿￿ tha¢ brings together all of Age Cymru's work in care homes. Physl¢*l activity The aim of our Physical Activities prograrntr￿ is to increase activity in older PE¢)ple. reverse physical decline and frailty and help people live Independently 35 th¢yEet older. Weseek ¢0 edu¢&e and empowerpeople with ihe skills and knowledge ro und¢rsiand the ￿nefits of being acti￿ a5 well a5 including the Social element, which Is equally important lo general wcllbeing. All of IhLS 15 done in a safe, fun and comrnuThity setting and makcs a hugc difference to the lives of older people across Wales. Both in temis of the physica] ben¢fiis but also th¢ Soci￿ aycts of coming together on a regular basis. Is

Age Cymru Rewrt 8t￿ financial stst¢ments Ye4r tthded 31 Marth 2022 This year our foctjs W&5 reintr(MJucing ]n-per￿n classes whilst keeping our volunieers and participa¢)Is as safe as possible. we worked closely with all our voluntttr5 prowding ongoing regular communication and support. Through our prograrnrnes we have seen rhe challenge kn the delay in opening of some community venue5 and older people and volunteered by covid at several points during Lhe year. tn addition as restyi¢tions wer¢ orKe more tightened during the W1n￿r this had an impact on our delivery. Wr also continuc io offcr scvcral exerri5c cla55CS thnjugh our webSLte: 'My 91.year-old dad and I hav¢ been doing this lewel one session for a few weeks and simply love it. He can now do the whole session standing. wiihoui a break_ He has been sharing it with ail his friends. Thank you 80 much for rnaking ihis wonderful, peaceful form of exercise available to us all.. Our training providers have ke￿ their Iraining onlLrte which has a]lowed us to offer more opportunities and proved exiremely popular arbd successful wilh some ￿tat fecdback. Nordi¢ w•lkiJg Nordic Walknng is one of Europe's fastesi gtowing forms of physical activiiy and is a great way of thying healthy. Participants walk using a pair of spe¢Jally designed. lightweight poles tha¢ PTovidc additional sUPPQrt meaning they get more from the exeT¢ise_ Nordit Walking provides a numbers of bcncfits above that of normal walkin8. li exercises 90/0 of muscles increasing strength in legs, arns, shoulders. chest and back. Nordic Walking 1$ le5S tirin8 than normal walking and it can increase participants, heart rat¢ by up 10 13•/0 meaning greater benefit can be achieved through less effort. All walks znd events have time buili in for social interaction. This year w¢ delivered 14 p8ni¢ipani courses. We have 19 walks recommenced acTOSS Wa]es with 423 individuals takin8 part. This was a¢hiev¢d wilh 3420 volunteei hours. Participant FeedbY4rk- 'W&s very nervous joining the Nordic Walking course but Alan was so ￿lent a brilliant instrucioi. l am enjoying ir so much. It is wonderful he joins us after for a coffet and a chat.. Low ImpA¢t FunttiQD￿ Tr•lniDg ILIFT) LIFf is a series (tf a¢ti¥iiies and games designed to gd olderpeople iaking part in physical aciiwty in their local community. The sessions are fun and enjoyable using safe ￿ted and sranding exeTCiSes 50 participants can work at o level that is comfortable for them. The sessions are designed specifically forthe over 505. It is a physical activity that can help improve h￿th and wellbeing in a saft and sociable environment. This year 19 ¢1&5ses reaarted fa¢¢ to f¥¢ and I class via zoom. Volunteers speni 1333 hours delivering LIFT this year. 43 L older people partieipai¢d In iIFf Classes. T*1 cbi Tai Chi Qigong Shiba5hi helps to improve mental h￿1b and physical wellbeing. Qigong means 'energy exercise, and Shib&shi means 18 movements. It is a discipline ihat involves ihe mind. breath 2nd moveTneni io ¢Teate a Calm, natural balance of energy. It helps io loosen and strengthens joints and muscle& rejuvenates btyjy. mind and spirit, improves Concentration and ioiuilive abilities as well as helping with blwd pressure problems and improving balance. Th¢ g¢nil¢ rocknng and 5trclching movcrnents helps toward improving circulation and digestion, Ihe chest exer¢ises ond Controlled bT¢aihirbg are good for lung conditior15 and asthma with the overdll effeci of helping to improve core strength and thus helpin8 to reduce the Tisk of falls among older people. The programme can provide both llanding and seated vcrsions of Tai Chi. This year we have ¢rained 18 new Tai Chi InstTUCtor5 to t£vel l and 3 to txvcl 2. We have 14 face io face and 2 online cl&sse%. 305 older pwple participated in our Tai Chi c1&5XS. 16

Age Cymru R¢wn aJMI financial 5taitments Yw ended 31 MaT¢h 2022 'SO. rewarding io do ihe Tai Chi ihry are ollso apprec￿¢1￿ ofil ￿ ilw momeni, We h8ve aL¥o cO￿lin￿ed$0 devélop W)lUnIee￿ andojler CPD opwrtunitiu - '[ wouldju51 like ¢0 confirm wriiing how much l enjO￿d ihe shi￿￿￿$ 2 onliue Course.. . Ji waf seamless. from ihe initiol enrotis io up Ihe course ajrd Ehen 10 amxge meding lime5 ihroyghotsr 10 compleiion. Tro¢ey is ercelleni IIISlr¥¢ior. tsjyd her worm ond friendly monner iLfPtr£r and encourages from stsrt io finifh. I would noi hesiiaie io ¥ecommendio who hof compleled. op￿tS￿at11Sed in Shibo5hi l io lok ihe nexi siep, Walking Groups Older people in Wales have seen iheir health affected in a negaiive way by l(kdown and many face a challenge to retum to the same standard of physical and mental health ihat they were experi¢rt¢ing before the Pandemi¢. We have found from a number of surveys and ourowm Tcsearch that many pcople feel T￿￿¢ cornfortablc Tneeting In gTOUP5 and exercising outside at the mo]nent. in response we have ser up two new walking progTammes which will supp(prt people with aspects of their rccovcry- casing people back in lo cnjoying an active lifc5tylc. addTtssJng personal necds and overcorning issue5 around lack of collfidetKe arhdlor rnotiyation. "Inever wolkedbefore ihe lockdown bui wosleelingso dfJWR ondiroppedin my h￿￿els1￿￿ed10 Every dayondhave fallen love wilh il. li has helpedso nwch. "Ihove walkedpretty every day in lockdown. I livealoneso j￿1$￿￿￿8 hello wave 1050meone mttde a big diff¢reNce. I wouldlow ¢0 conltmie alier ihis andmeei •wwfriends. ' This programrne benefils older people might already have the confidence and ability to walk a short distance and who would enjoy the benefit aThJ ert¢ouragement of walkj.ng in a group. We provide safe, guided walks, led by a trained walk leader who will bc hand io provide tThcouragemeni and SUPWL. and make sure no orte Is left behind We have 10 trained volunieers who delivcrcd 2 tegular weekly walks with IS parti¢JpaThts. W￿k ##d Txlk This programmc bcncfits older adults who havc secn a de¢liE)¢ IA their ability to gei oui and about during the pandrmic. They may lack confidcTKC or have othei barricT5 that they feel ihty to overcome. It's a onelO.one seryi¢e for people who mighi be nervous to go out by themselv¢5. Volunteer5 are matched with a suitable participant and will work with them over a 12-week period io achieve a goal ih31 the participanl sets. The volunteer and panicipat)¢ work iogether to sa a Tealislic, ¥hievable goal using a motivdtional interviewing model. The volunteer support5 the panicipani 10 ov¢rcorr* their fears and provides much nttded encourdgemeni and support as well as 5LKial interaction. It) addition. the volunieer offers the participant a rnnge of exercisesto aid core ￿rengt￿ general fjtness Itvels and help with confidence taken from the Age Cymrn LIFf pmgramme. The exercises are very simple with no equipment needed and ¢OLtld lakc place rn thc parti¢ipaTht's home. We will then ¢v¢ourage the parttcipant to ¢onlJNue them on a re8Ltlar basi$ and a]so when the 12 weeks has ended. We have 12 volunteers trdined and 6 older people have taken part. 'Wiih Age Cymru Walking Scheme I feel I'm getting some of my confidence back, but also some control back to my lif¢ which I losi last April. Covid resirictions didn't help us nor did us any favours. But I can honestly say I feel A8e Cyniru have helped me and thai I was so lucky Rebecca was available io be my 12 weeks Walking Buddy.. The i￿al volunte¢r hours for delivering activiiies for ihis pmod 154481 17

Age Cymru Rqx)rt and financlal 51at¢mens Year cndal 31 March 2022 He¥ltb imitiativ A key activiiy ihis year has been io keep wr website up to d31e wilh accurate information relating to the pandemic and vaccines. We have continued to support the work of the National Falls Prevention Task Forcc and rc8ularly attcnded the meetings. Work took place over the summer in partt)etship wilh Care atld Repair Cymrn and Age Connects Wales to develop and proM￿e resourtts for Falls Awar¢ne55 Week in July 2021. A second focus on falls t(￿k place in Septemberto prom(Me fallsawareness in line with the English Fa]Is Awareness Week. We Pr￿lUc¢d and promoted a joint ￿Kial media film which fornKd part of ik Winier preparedne55 With an accompanying leafler. We published an uplaied ￿rsiOn of our WJnierWrapp•J Up Guide which we made available through Age Cymru Advice, thc Agc Cymru wcbsi¢e and local partners. We simplified and revarnped WT Spread the Warmth winter wellbein8 web pages for 2021 and havc planncd a series of ial media message5. We pioduccd and distributth a Winicr Wdlbeirtg ¢dilion of our newsletter Ag¢ Mattcrs which was diribui¥d on-lin¢ and in hard copy in December 2021 reP￿irtg ihe winter messages. 4. Fin#nei#l in¢lu$ion We have tnough money io meti otsr need$ ttd hvt * qll￿lty of lif Thr. ke.yWAy wr. sibpport thr. fiDanr.iAI inc.liixion of oldpx wx)plr. is thrryigh Thir advicr. vJvirr.. Appmxirnxte.ly H third nf OilT enquirie5 rclatc to benefits and durin8 the yeaT We Provide accuTalc, relevant and up lo date advice on rnoney i55ue5. Onc of rhe key tools for this is our bilingual More Money in Your P(Kker guide which we updated and distributed widely. We participaied in meeting5 of the Welsh Governmeni working grt)up to maximise Pension Credit Take-up. 5. Org%￿j$￿tIon￿l d¢vdopnwot niirine The. peri￿, we coniinLLd in wnrk wih Thir Iwxl Age f.ymni partners In implemmi ihe. Walps Rrand PArtne.rship Agrttment (WBPA)- This iripartiit agrttment with Age UK and local Age Cymru partners ws out the local and national facing relaiionships. We supported additional regular m¢eiings of the Chief OtTi¢¢rs of local Age Cymru Partners and the Infomation and AdviceNeiwoTk to ￿ke place ￿mo[elY. We also worked with oui Colleagues within ihe Age UK Neiwoik to plan for our future network ayeement. We. r.ontiniieAI to siipporf Agtr. Alliante. Wal4 hosting the St¢￿arial fiinrti¢)n Virtorix l.loyd i ihe ¢Llrytnt C.haiT of the. AJlian¢e and leads ihe #eering group_ This year OUT website had 154.435 ￿SItorS I ￿SIts and 350.856 page views. Thmugh Facebook. Twitter. Instagram and Youtubc combined we had 2.489.432 impressions and 73.892 engagements. Vol4nteers The Agt Cymru charity w&5 supported by a ranBe of voluntetrs during the ycaT all of whom made a huge contribution to the ¢ff¢¢rive operation of the Cbariiy. (￿r new programm¢5 of ¥iivity meant that volunteer numbers increased significantly during the year. At the end of March 2022. we had 363 volutttetrs att increase of 93 00 the previous y¢ar. Volunteers contributcd over 12,CKX) hours to the Chaiily a¢r05s a range of programmes. OUT Trustees are also volunieers and give at least 56 IKJurs each w annum, with the Chaii and Deputy giving signiflcantly more. As the board composition is on skills mix many irustecs givc further voluntary time up on an ad hrK b&sis. 18

Age Cymru RewTrrt and financial sui¢ments Year ended 31 March 2022 Our Consultative Forum 15 made up of 26 voluntecTS work wilh us io ensure thai ihe Work of the Charity is infoTm¢d by the views and peTspe¢iives of oldtr people from communities across Wales. Thc Age Cymru Consuliative fonjm met remotely during the year io diwuss issues of key concern to 014Jer people. to prowde Age CymnL policy positions and to give advice to assist Age Cymru tru5Lees shape decision making wthin the Charity. Fundraising We are regisiered wilh the fvndraising regulator. Our approach io fundraising is set oui in our fvndraising charter, the key poinls of which are summarised below.. we do not undertake any fvndraising do01-t￿dOor activily we do noi share personal data Iyond the Age Cymru Netwotk we do not sell peTsonal data w¢ do not 'cold call. people for fundrdising purposes we only phone people with whom w¢ have an existing relationshÈp or who have already given us pem)issioTh to contact the every communication from us to membets of the publi¢ will always includ¢ inf¢)rmation on how to opt ojt of fviure cornmunicalions we always slop dir¢¢i debits received from donors if a third party (e.g.. family and friends) advise us that the donor is vulnerable in some way- if we are saiisfied that such ihird party is entitled to act on thc donots behalf w¢ will keep our fundraising practices under ieview. and we will work with others wilh the aim of improving pra¢iice a¢ross the charity sector The Charity prorecis vulnttable people through adherence to ihe fundraising charter. Additionally, the ceniral 5eryi¢es i¢am monitor the fvndrdising action plan and report io b￿h senior management and the board of ttuMees. Th¢ Charity do not Use professional fundraisets. No complaints in relation to fundraisin8 actiwtics were rcccived in the penod. Our fundraising objectives combine irtdividuaj, cortK)rnte and le8acy d￿T￿lIOnS and our targd for the year wa5 ex¢e¢ded Ihrollgh legacy income. FIL¥ANCIAL REVIEW Ovtrvieiv tsf fth*n¢lal perfo￿￿￿te Age Cymru generated a su￿lUS or) unrestricted funds in the ytar of £65k and a deficit on restricted funds In ihe year of £16 Ik. The net operatin8 deficit was £96k in the year 10 31 March 2022. repre%entin8 a £279k decrease on the equivaleni figure the prior year. Total income was £2.686k in the current year which rernained in line with pnor year at £2,690k. Charitable expenditure has increased in the Current y¢ar by £275k from £2,507k to £2,782k due to the timing of costs incurred in relaiion to restricted fvndin8 received and the Charity's successful delivery of re51riCitd projects to elderly people. The defined benefit pension scheme had an actuarial loss of £IOk due to changes in assumptions. Totsl ¢horiiy fuDd5 (and its net &5￿1$) decreased by £106k year-oD-year,' in¢reas¢ in unre￿riCted funds nel a decrease in Testricted funding due io lh¢ d¢liv¢ry of restricted proj¢¢ts. as noted above. In ihe balance shed, cash held in Age Cymru bank accouThts incrcascd by £1.747k 10 £2,915k due lo worknng capital improvcmcnts. ReDiuneration of Key Mall￿¢￿t￿l Personnel The remuneration of key management personnel is set in line with Age UK'S r¢munerarion poli¢y and 15 approved annually by the Age Cymiu board of irllsices. 19

Age Cymru Rqjort and financial 5ta¢emts Y¢Jr ¢nd¢d 31 March 2022 Going CoDeeni The Trustccs have assessed th¢ Charity's ability to continue as a going concern. In rnakin8 this &sscssment thc Trustees have con5idpTPAI 8eve.Tal factnrs whem ffming thfir cow..liiqioDs iw..liiding a review nf updaled fnre£a¥s ir) 11 Matr.h ?11?$ and a consideration of key risk Th¢ pand¢mi¢ had a signifi¢ani impact on ihc Charity'5 operations but careful management of its finances enabled it ro grtsw free. Te.v.rvps in the year. The ChxTlty 1.4 fundeAI thr(>118h unrestricled and reErrir.Irl inc.nmp. frnm fiindt.rs from A varieiy of sour¢es. including thlutory bodieg trusts and foundation4 corporates and individuals. Age UK also providu an unrcstricted 8rant each year. Management prepare annual budgds and forecasts which are rcwewed by the Trustees in order to ensure there is adequate funding in place to deliver Charitable a¢tivilies for the coming year. Forccasts for a further two years have also been prepared. Regular communication h&s been maintained with Age UK and donorn and the charity has reviewed planned unrestricted expenditure over the period of review. In their r¢vi¢w of the budgets and for¢¢all& the Tn￿le¢S have been mindful of the ri5knng costs of living and Lhe impa¢t thai ihe ¢urreni inflion and energy pri¢¢ rises will have on Cymru's operations. Consideration has also been given io ihe increorfd d¢tDaTrd for our servi¢¢s brought ab￿J1 both by Covid 19 which i-- ill impacting the Iiwo of elderly people and the rising cost olliviog. Having reviewed the financial position of Age Cymnl the inlaees conclude thai the going ¢ortcern basis of the accounts, preparation is appropriate. Reservo Policy A8e Cymru's reseThes policy is ieview¢d atlnually and is bas￿ on a free reserves approach. Free reserve5 are defin¢d as unrestricted furtds which have rhot been ¢Jrmarkcd and may be u5cd Sentrally to fvrtherihe charity's objectives. Undei this policy, Age CYMTU lakes a twelve-monih forward view (2021-. nine-rnonth forward view) of free reserves, factoring in commercjal and other risks. This enables Age Cymrn to dderniine the reserves range reqtsired for the Charity 10 cover planned charitable expenditure over the following twelve monihs under iwo adverse xenarios. This calculation resulted in Age Cymru maintsiniThg a free reserves range of between £361.000 and £441.OC4). At 31 March 2022. Age Cymru'5 free re5erwes were £1,514k well in ex¢ess of this range. The free TtseTve excludes Fixcd knsel reserve5. Age Cymru Iru51ee5 are comfortable with a Position abov¢ lh¢ reseryes policy as it continues ￿ operdle in a challenging environmeni. The highcr rese￿,CO les'¢1 givcs additional resour￿$ io r(wond to the cwt of living criu- Coi'id. 19 which i" impacting the lives of elderly people. Age Cymru is a subsidiary of Age UK. Grant & loan makiDg policy Age Cymru award5 grants and loans to lrya] Ag¢ Cymru panners and ￿her olganisatio￿ to support initiatives agreed by Ihe Bodrd of Trusiees, sijiipori aLlivily Ilioi wntsibul¥ tu ihe LI1￿1(Y.5 51rutegy aiills objeLtives tid foriii pai I vfili Wales Brand Partnership Agreemen¢. Pl*m$ for fythrt periods Our plans for 2022-23 take into account thc changes in our funding and have prioritisd the following.. rnaintaining rhe reach of our inforniaiion aThl advict seryi¢e mainiatning friendship support to older people Campaigning for improvements to care services in Wale5 maintain the qualiry and Teach of our advocacy servi¢es ¢Dsure older people's voices are hcaTd support wcllbeing and provide opportunities for Involvemenl We have established the followng meawrable obje¢tiVC5 SO that pcrformarKc a8ainst future plan5 can bt assused nurnber of people supported number of advice line ethjuiries 20

Ag¢ Cym Re￿rt and finan¢¢al 51at¢ments Year endul 31 Mw¢h 2022 pwple participating in our &tivity estimated benefit take up consu113tion responses annual volunie¢r hours staff ab5encc rdtcs number of people reached thr￿Sh mdia- ir￿lUding social media In addition, to en5Urt the sustainability of oyr organizAiion, we will Seek to incre&se our income In¢re&se Iht profile of our work value our staff arKI volunieers- b¢ a g￿d place to wyjrk SUPPOrt our partnerships increase our volvt)te¢r opportuniiies improve the measurement. rnonbtoting and evaluion of our work io ensure we make a difference for older people IUSK Risk polity The tru5tee5 regularly monitor the major risks affe¢ting the Charity. Identified risks will be mitigated through effective policies and PToccdures covering all areas of operational prauice and detsiled finan¢ial eontr()Is which will be reviewed regularly. Key risks The organisat50n￿ risk regimer is reviewed by th¢ management ieam at their rnonthly meeting and by tTUStees at each board meeting where the key T15k5 and milig31ing a¢tLOllS are discussed. ITh March 2022, the risk TCgi5ter w&5 refreshed in light of the current contcxt. The areas of greatest nsk art Lhe potential thai insufficient Unre￿ricted fund5 are geTherated to deliver Corc Charity functions and priorities. this is rnitigated tlLTough income genernion plans and moniioring of both income and expendiiure,. thar sysrems, 50ftware and data are ¢ornpromised OT fwl impa¢ting our f&lllre to ¢ommunicaie and deliver services which are mitigated through Toburt 5ecuriiy policies and measures and bUs1T￿$S ¢oniinuity plans. Ihai iheTe is a failure to comply with safeguarding policies and procedures, rnLti8ated through robust policies and monitoiing. Partnership workj.ng is vital to Age Cymrn's work. T￿￿teS have identified the reputational and tsrganisatiortal risk of any failures in our partnerships, this 15 rnltigated through the emphasis we place on maLnLainiThg good relatiOTLships wilh our panner through effective and ongoing cornrnunication. Trusiees also moniior risk around legislative cornpliance, safeguardin& cyber security. cornpetition and reputaiion. They receive reportsal each board meeting lo ensure (hey ate advisedof any cot)cernsand understand ￿5(￿Lated remedial activity lo cnsure that risk is minimiscd. A newly identified risk is ihe impact of inflation and ener8y price5 on our ability io deliver our PToje¢ts and PTogrammes. We will mitl8ate this ihrough moniioring our ways of work. r¢vi¢wing supply contrdcis and seeking efficlencies. Trnsiees The membership of the Board is 5¢t out b¢low. A]1 served on the Board throughout the year unless otheTwise Maied.. John Williams {Chairl Huw Bendall IRcsi8ncd 29 July 2021) Charles Carter Maria Coggins Cairin Davies (Appointed 28 March 2022) Karen H¢enan-Davie5 (Appointed 28" March 2022) Stepheft Findlay-saunders IReshgn¢d 28° Jur 2021) Cary5 Henry Diane Hughcs Keith Jones Robert Mansfield 21

Age Cym Rew)n and finattcial siaietnents Yew ¢Thdql JI March 2022 Steven Milsom Indemnity insuraThce up to the value of £5m is PTowided for TTUStees, the premiums ar¢ paid ¢eft¢rally for the whole gfoup by Age UK Ihe parent of Age Cymru. The premiums are not brok¢n down by individval parts of ihe group. so Age Cymru'5 portion catjnot be determined. During the period, tolal indemnity insutar)ce pa]d by Age UK in relation ￿ Trustees was for Ihe financial ycar ending 31. March 2022 was £1 1,624 (2021.. £7,747). Di$¢105ure •f information to auditor E¥h of th¢ persons who is a tNstee al ihe date of approval of this report Confim￿ ihai. so far as each irustee is aware. there is no relevant audil infomiation of whi¢h the Charity's audilOT is Una￿￿[¢. ar￿ the Ttustecs have taken all steps that they ought to have ￿ken as TruMees in order ¢0 make them5elve5 aware of any releydnt audit infomation and to establish that thc Charity's auditor is aware of that informalion. Statement t)f Trustees. responsibilities in resp¢rt of the tntyt¢es' llA41 rtport 4￿d the finneil $14ttmtnts The trustees are respollsible for preparing the Trustres, Annual ReN)rt and the financial stalernents in accordance with applicable law 2nd regulations. Company law requires the truslecs lo prepart fi[w￿la1 statements for exh financial year. Under that law ih¢y have are required ioprepare the financial slalements in ac£ordaThce Wilh UKAecwnting Stsrtdards and applicable law (UKGenerally Accepted Accounting Practiee}, including FRS 102 The Fina￿ClaIRepOrE￿￿g Siand4rd opplicGble in the UK andRepublic oflrelund. Undercompany law the twustees musi noi appme the finarKial statements unless they are satisfied ihat they give a tnje and fair view of the state of affairs of the charitable cornpany and of.the excess of incorne over expenditurelexpenditure over incorne for that periijd. In preparin8 these financial Stai¢M¢n￿ th¢ iru5re¢5 ar¢ requir¢d to= 5ele¢i suitable ac¢ounting policies aod ihen apply them consistently. make judgements and estimates that are re&%onable and prudent,. Stale whether 2pplicable UK Accounring Siandards have been followed. wbject to any material depanvres disclosed and explained in the financial stsiements; and assess the chariiable company's ability to continue as a going concern. disclosing. as applicable. matters related to going ¢on¢em.' and Use the going concem basis of accounting unless either intThl to liqyide ihe chariiable company or to cease operdtioris, OT have no realistic alternative bui to do so. Th¢ irusie¢s are responsible for k¢epinE adequate accounting records th are wfficierf io show and explain the charitable ¢ompat)y's transa¢tion$ and dis¢lose with reasonable a¢¢ura¢y at any lime the finan¢iaJ position of the charhtable cornpany and enable them 10 ensure Ihat ¢he financial ￿tleMents Comply with the Companies Act 2￿6. They are responsible for such inlernal control a5 they dctcrmjnc 15 necessary to enable the prtpardtion of financial ￿ateMentS that are free from malerial mi55taterncnt, whether due to fraud or error, and have general responsibility for taking such steps as are reasonably open to them to safe8uard the ￿ of the charitable company and io prevent and ddtci fraud and other irregularities. The Irusiees are responsible ftsr the main¢enan¢e and iniegT]ty of the co￿￿rate and finan¢ia] information included on the ¢haTitsbl¢ Compa￿Y'S websiie. Legislation in the UK governing the prepardtion and dissemination of financial statements may differ from legislaiion in othei jutisdictions The report has been prepared takin8 adYdnta8e of the Sm￿1 companies exemptiors within the Companies Aci. Profe550r John WiUi*ms Chair Grouthd Floor Mariners House, Trideni Court, Ea# Moors Ro4 Cardiff, W31¢s, CF24 51D 10 Ociober2022 22

Age Cymru Rwrt arA fiThantial statetnents Y¢w ￿￿¢d 31 March 2022 Indeperndent Auditor's Report to ihe Trusttts and Member$ of Age Cymr Opinion We have audited ihe financial ststements of Age Cymru ('the charitable company,) for ihe year ended 31 m￿Ch 2022 which comprise Sratement of Financial Activities. B￿ance sh¢d. Cashflow staiement and n￿e$ io ihe financial 5taternen￿, including signifjcant accounting policies. The financial reporting framcwork that ha5 bccn applied in their preparation is applicable law artd United ￿ngdoM Accounting Standards, including Financial Reporting Standard 102 The Financlal Rcporting Standard applicable in the UK and R￿UbliC of Ireland (Uniied kn'ngdom Generally A¢£¢pted Accounting Practice). In our opinion the financial statements= give o true and f￿r view of the state of the charitable cornpany's affairs as at 31 March 2022 and of its Income at)d expendilure. for the year the# ended- have been properly prq>ared in accordartce with United K]"ngdom Generally Accepied A¢¢ounring Prnciic¢- and have been prepared in accordance with the requirements of the Comp3nie5 Act 2006 Basis for opinion We conducted our audit in ac¢ordan¢¢ with Iniernational Stsndards on AudiiinglUK) (ISAS (UK)) and applicable law. Our responsibilities under those standards arc furthcr des¢nbed Jn th¢ Auditor's responsibilities for the audit of the financial statements 5CCtion of our report. We arc indcpendent of the ¢haTitable company in ac¢ordance wilh the ethical requirements th are relevant to our audi( of the financial starements in the UK. including the FRC'S Eihical staT￿ard, and we have fulfilld our other ethical reswTrnsibiliries in accordance with these requirements. We believe that.lhe audit evidence we have obtained is suffi¢i¢ni and apPr￿rIale to provide a basis for our opinion. Con¢lusion$ relltlng io goiy ¢oJh¢¢rn In auditing Ihe financial 5taternents. wc havc concluded ih•¢ the twstee's use of the going c4Jncern basis of accounting in the preparation of thc financial 5tatemcnts is appropriate. B&sed on the work we have performed. we hawe noi ideniified any maierial unc¢naintLe5 relaiing io events or conditions Ihat. Individually or collectively. may cast 518nificani doubt on the chari￿le company's ability to con¢inue as a going concem for a period of • l¢ast twelve months from when the fLnancia] statenlents are authorised for issue. Our responsibililies w)d ¢he responsibilities of the tnLStees with respecl to going concern arc dcscribcd in thr rclcvanl Sections of thi5 rcpjrt. Other information The trU￿te$ are responsible for the other informion contained wthin ihe annual report. The other information comprises ¢he infomiation included in the annual report. other than the financial ststements and our auditor's rekM)rt ther¢on_ Our opinion on the financial statements do¢s tKTri Cover the oiher information and, except lo the eXt￿t tstherwise explicitly stated in our report, we do not express any fomi of assuran¢¢ ¢onclusion ihereon. Our responsibility 15 to read thc other inforrnation and. In doing so. consider whether the othtr inforniation is materially Inconsistent with the financial staitmenis or our knowledge obtairKd in the audit or otherwse appears to be materially miS￿a(¢d. If we Identify such material inconsistencies OT apparent material rnisstatements. we are required to detern)ine whether this gives rise io a material mis51atemeni in the financial 5th1ements thernselves. If, based on the work wc have perfornied, we conclude that there is a mateTial miSs￿￿ment of this other infomiaiion, we are requir¢d io repon thai fa¢1. W¢ hav¢ nolhing ro report in tms regard. OplthioAS on other th#it¢r$ prescribed by the CompaDies Act 2006 In our opinioTh based on the work undcrtakcn in the cour5c of i)ur audit Ihe Jnfomuiion given in the tn￿tee5, report. which includes the directOTS' report prcpared for the purposes of company law, foi the financial year for which thc financial statements are prq)ared is consistent with the financial statements,. and the directors, report included within the tnjstees. report has been prepared in accordance with applicable legal requirements. Matters on which we are required to report by excepti• In light of ihe knoWI￿ge and underswiding of the ¢1￿.￿ble company and their enviToDmeni obiained in th¢ cours¢ of th¢ 23

Agc Cym Rep)n finan¢ial sutements YcaT end￿ 31 March 2022 audit, we have not identified rnaierial misstatem•its in the directors, report included within the trustees. report. W¢ hav¢ nothing ro report in respect of the followng matte¥s in relation to which the Companies Act 2006 requires u5 to report to you if. in our opinion= adequa1¢ and proper accounting records have noi kept- or Ihc financial staternents are nol in agreemeni wilh ihe accounting rttord5 and returns- or certain disclosures of trust¢es' remuneration spccificd by law art not made- or we have not received all tht iThformation and explanarions wt require for our audit. RespDn$ibiJitie$ of trustees A5 cxplaIn￿ more fully in the trustees. respoDsibilitlC5 Statement set outon page 23. th¢ trnyees(who ar¢ alsotht dir¢¢tors thf fhp rhirit%hle rrtrnpany fr)T Ihe purp)vs of ¢￿T￿panY law) are. rK8ihlv for the preparaiinn of The finanr.ial siateme.ni8 and for being sarisfied that they give a true and fair view. and foT such internal control as the trustees d￿errnille is necessary io enable the preparation of financial statements that are frtt from material mi5St31ement, whethcr due lo fraud or error. ID PTeparing the finaN¢ial sth¢em¢nrs. the trust¢es ar¢ r¢s￿￿$ible for assessing the Charl￿ble company'5 ability to continu¢ as a going concern. disclosin& as appli¢able. mters r¢lai¢d LO going ¢on¢¢rn and using ihe going concern basis of accounting unless the iwstees either iniend to liquidate the Charitable company or io Cease operio¢Js, or have no realistic alternative bul to do so. Allditor s re5PODsibilities for the audit of the fi￿￿¢11 statements Our objectives are to obtsin reasonable assurance about whdher ihe fina￿1￿ starem¢nts as a whol¢ are fr¢¢ from material misstatement. whether due io fraud or¢rror. and ￿ issue an auditor's re￿￿ thai includes ouropinion. Reasonable assurance is a high level of assurance. but 15 not a guarante£ that an audit conductcd in arcordance wth ISAS (UK) will always detect a material rnisstaternent when it exists. Mi5St31cmenls can arise from fraud or crror and arc considered material if individually or in tht aggregate, thry could reawnably be expected io influence the economic decisions of users taken on the basis of these financial siaLemenis_ Details of rhe exient to which the audit was eon$idered capable of d￿t￿tIng irregularities including fraud and non- compliance with laws and Tegulaiions are sei out below. A ftirthpr dp¢r.riptinn of nliT re..spon<ihilblie.% frbr Ihp. Xudit ofthe financ.kal staiemenLS is lotaied nn ihe Financial Re.portine Council's web5lte at.. www.frc.or -ukJauditOTSTes sibililies. This deKription fomis part of our auditor's report. Extent to wbich the lldit was considered tap#ble of detectiD¥ irregthritie5, including fraud IrregulaTltie5, includin8 frdud, are instance5 of tK)n-compliance with laws and re8ulètion5. Wc identified and a5SCS5ed the risks of material mi5Staiemeni of the financial statements from iffegularitie5. whciher due to fraud OT crror, and di5CUS5ed these betwcen our audit ieam membcrs. We then designed and pcrfonned audit procedure5 responsive to those T15k4 including obiaining audii evidence sufficieni and approprie io provide a basis for our opinion. We obtained an understanding of Ihe legal and regulatory frameworks within which ihe ¢hariiable company operates, focusing on those laws and regulations lh have a direct effe¢[ on ihe de￿M]ination of maierial amounts and disc10541re.s in the financial 51atetnents. The laws and re8ulaiiotLS we c0Th5idered in this context were the Cotnpanies Act 2006. ChaTltie$ A¢t 2011 together with ihecharities SORP(FRS 1021. We&ssessed the required compllance Wlih these laws a￿1 regulations as part of oknr audit procedures on the rel*ed financi￿ statement items. In addiljrn, we considered prov]sions of other laws and regulations that do noi havt a direct effect on the financial statements but compliance with which might b¢ fundamcvtal io the charttable company's abiljty to operate or to avojd a material penalty. We also Considered the opKM)rtunilies aThl incenlives that may exiM wiihin ihe charitable company for fraud. The laws and regulations we considered in thi5 contexi for the UK operntions were General Data Protection Regulation IGDPRI, T￿ation legislation and Employment legislation. Audiiing st8ndirAq limit ihe. TeqiiiTeA AiiAit prnrpjfiiresto ideDtify non-eompliAnrp with ihw And Te.gularions to enqiiiry of the Trustees and other roanag¢met)i and Ins￿lI0n of regulatory and legal ¢orre5pondence, if any. We identified the gTeaiest risk of material impact on the financial statements from irregularities. including fTaud. io be within the tirning of TecognitIon of income and the ovemdc of controls by managemertt. Our audjt procedures to Icspond to these risks includcd enquiries of management, arbd the B03rd of TTUStccs about Iheir own identification and assessment of the risks of Irregularilits sample tesiing on the postLrtg of journals, reviewing accountin8 C51imatts for biases, revitwing regulatory COTreS￿ndenCc with ihe Chariiy Comrnission. and reading mLnuies of meaings of those Charged wilh governance. Owing io the inherent limiiaiions of an audil. Ihere 15 an unavoidable risk th￿ we may noi have ddected some material 24

Age Cymru Report and financial Maiements Year end￿ 31 Mar¢h 2022 mi55tatcmcn15 in th¢ fJn2rt¢ial swement& even though wc havc pD)perly planned and performed OUT audil in ac£ordan¢e with auditin8 Standards. For example. rhe fvrther removed non-complian¢e with laws and regulations{irregularilies) Is from the events and iransaction5 reflected in the financial Maiements, the less likely the inhewently limited procedure5 required by auditing S￿ndardS would identify it. In addition, as wilh any audit. there retnained a higher risk of non-detection of irregularities, as these may involve collusion. forgery, intentiona] omissions. rnisrepre5entalhons. 01 the override of internal conlTols. We are noi reswnsible for prev¢niing non-¢ompliance and cannot be expecrd ro detect noTh-COtnplian¢e with all laws and regulations. Use of our report This Ttport is made solely to the charitable company'5 rncmbers. as a body. in xcordance with Chapter 3 of Part 16 of the CompanLe5 Act 2006. Our audit Work been undertaken $0 that we might stsie its ihe ¢hJritable company's members those matiers we are required to stale 10 them in an auditor's reFrf)rt and for no oiher pury>se. To the fullest extent permitted by law. we do Not a¢¢ept or assume r¢sp)nsibility to anyoneother rhan the charitsble company andthe charitable company's rnembers as a b(*dy. foi our audit work. for ihis reporn. or for lh¢ opinions we have formed. Nicola May Senior Statutory Audiior For and on behalf of Crowe U.K. LLP Statutory Auditor London Date.. 31$1 October 2022 25

Astc IlalerKAts ywe￿dYd 51 fvf¥th2022 STATEMEbYT OF nNAP4C¢AL AcnvmES hrike T￿￿1￿)1 M4Trbl•U 2021 FM•ds FM• T•tsl R¢yzltt F• T•t TO1￿ l•tornp Irorn.. DO￿t￿j￿$1￿j L¢p¢i¢S ChaniiW Ac[ivit￿￿ 197.611 j.lco l¢l717 177.245 17U45 375. 494.127 7.Q17.fj35 1oVC5tIKnl Inlr¥cM IRcon 251 TDtl l•ttirne 2.IIA211 2.69&,261 ChwrilwWcAFtjvjlrS 12274.177) 12.nL5M IZJ741rn 12,714530 381.4781 IMJ,1711 12.125.9J6 12.125,9561 11.5074141 12,507h141 To¢al ExppAdts ISW5Jl tt locoffltlltxwthlmrtl b￿(0￿{￿tr rttoy S iudlpJSE 12 19•.141 1107JOII l6256 116J561 33.503 bÈr *rtd i￿￿OnSI1t0f invesllrtn Aciuatiil lossoAdefirted be•tfiiptr4ioA 121 o) (io.wJi {i•Mw) (7,IK¥JI I7,￿J) 71,116 iinJ22} 119.645 1?3,?981

A￿cY1￿U IAvrk3012 STAYEMEWT0FFINANCIALAcnviTS￿ hr Iht y￿0•dId51 Mrcth I￿2 2QU Tol• F•lld5 T￿11 To￿[fu￿1541 l A5vI Ntlth)¥emert thE ye4r YO1￿ f¥•th ￿31 Mavrh 1.451420 7l.1fj6 312.767 I￿•.111 11772221 11•4•561 .208.775 219.645 456.565 1,665JlO {73.7981 J81.767 l￿z￿,5 I•5￿15 I.YI.187 The￿￿1￿￿)ve•11ar1?￿ Th¢ttote>othr¥es JO to47 fornF•nofth¢xfim￿￿

Ag¢ Cymru Annual ¥¢wrt and fill￿claI stat¢m¢nts Year ended 31 March 2022 BALAI¥CE SHEET •$ #t 31 Mireh 2(122 Note5 2022 2021 FLx¢d Assets Tan8iblc assets Inyestmenis 15254 29,303 15356 29J07 Current a5sd5 Debtors 807.WO 952,899 1,167,597 2,120,490 Cash ai bank and in hand 2.9J5.039 3,722P39 Crediior$- amounts falling due in less than one (1,963,784) (244.371) Net Current 855ets ,759,155 1.876,125 Total assets ie$5 ¢urr¢nt liabilities I,T14,411 ,90S432 Provisions for li•biiitie$ aDd ehArges Defined Benefit pertsio schemt liability Other 12 (9.448) 15 139380) 139380) {54,797) {64,145) Net assets 1,73S131 1141.187 Funds Restricted ￿NdS 205￿45 382.767 Vnr£$tricted fuJul$: General ieserve- ex¢1. pcnsion liability Pension re5crve 1,529J86 1.467,868 {9,448) 1.45&420 Toill uttres¢ri¢fed 1,519586 Charity funds 1.735.131 1.841,187 The accounts have been prepared in accordance with the provision applicable io companies subject to the small companies regime. io The financial statement5 were approved and auihoris¢4 for is5￿ by ihe board of on 10 (ktober 2022 and were signed on its behalf by.. Profe550r John Williams Cb*ir Regisiered number.. 68J7284 England and Wales The notes on pages 30 10 47 form part of ihese financial statements. 28

Agc Cym Amiual and financial s¢ai¢m¢nt5 Year erbdtrj 31 Ma￿h 2022 CASH FLOW $t¢em¢nt for tb¢ yer ¢nd¢d 31 Mrch 2022 2022 2021 Net cash provided by optriting ¢dvlths 1.747258 981,554 C•$h flow$ frotll investing Activities: Dividends, inierest, and renis from invest[r￿nts Disposal of inveslment5 Purchase of property plant and equipment Net cash provided by investing a¢tivi¢ies 186 {2) 254 (26,912) (26.658) 184 Change in ¢ash and cash equivalents in the rcporting period 1,747,442 954,896 Cash and cash equivdlents at the beginning of the reporting period 1.167,597 212,701 Cash and cash equivalents ai the eTKI of the rcportin8 period 2.915.039 1,167,597 Reconciliation of net Ineo*wl{expettdlfvr¢) to wet t85h flow from operating activities 2022 2021 Nct incomc/lcKpcndiluTe) for the reporting period (as pcr the SOFA) {106,056) 175,847 Adju5trncnts for= Depreciation Charges Losses on disposal of investments Loss on defined benefit p¢rLsion schemes Difference between pension ¢har8e aTKI tontribution Dividends. inter￿, and rents from Investments DecTease in debiors Irtcrease in creditors IDe¢r¢aseyIn¢rew in provisions ¢ash provided by operdting activities 14.049 18.190 10.ocKJ (19,446) 7,0(X) 15,552) (1861 144.999 1.719.413 (15.517) 1.747258 (2541 549.774 206,680 29,869 981554 Analysis of ca$b #lld tash equiv￿ellts Cash ai bank and in hand Tothl ¢3sh and cash equivajents 2.915,039 2.915.039 1.167.597 1.167,597 29

Ag¢ Cymru Annual refft)rt and financial siaiemen Year end￿ 31 March 2022 NOTES TO THE FINANCIAL STATEME￿ for the yur ended JI MAr¢h 2022 Accounting p)licie5 The Charity Is a company limited by guarantee. Age UK is the 501e member of the Charity. lrt ih¢ ¢vent of the Chariry being wound up. Ihe liability in respeci of the guarantee is limited to £1 per memb¢r of the Charity. The Charity was created by a merger be￿Cert Age Concern Cymrn and Help the Aged in Wales both charities worked for oldu people in Wale5. The merger look plact on l April 2(4)9. The ¢ompany has taken advaniage of ihe exernprion granted under Seaion 400 of the Cornpaniw Act 2(N)6 noi io pr¢pare ¢onsolidaied a¢wunts. Consolided accounts are prepared by Age UK Accordingly, the companYs rinancial statements present iThformation about IL as an Individu￿ urjdertaking and llot about its gTOUP. Thc principal accouThting policies are SLLmmaTis¢d below. B•sis of prepr*titin The￿ financial statements have been prepared In a¢cordan¢e with the Accounting and Reporting by CharitiC5.' Statement of Recommended Practice (SORP), Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and R¢publi¢ of Ireland (FRS102). together with the reFOrting requirements of ihe Cornpanies ACL 2006 and th¢ Chariues ACL 2011. The preseniation Currency of these financial ￿ateMentS is st¢Tling. The ac¢outLling policics sct out in note I havc bcen applied in preparing the finan¢Jal siatements for ihe yearended 31 March 2022 and the comparative information presenod JTh these financial stalcmcnts for the year ended 31 March 2021. Golng concern The Trustees have assessed the Charity's ability to conlinuc as a going concern. In making this assessm¢ni the Trustees have considered several faciors whcTh fonning thcir conclusions including a review of updated forecasts to 31 Mar¢h 2025 and a c0Th5ideration of key T15ks. The pandemic had a significant impaci on the Charity's operaiions l)ut carefiLI manag¢meni of its fiDan¢es enablcd it to grow free reserves in the year. The Chariiy is f￿nded through unrestricted and Tesiricted income from funders from a varieiy of source5, including sttiuiory bodio iwsts and f￿ndationS. Corporates and individuals. Age UK also provides an unresrricted grani each year_ The Trusttts prepare annual budgets •Jd forecasts in order to etwjre there is adequate funding in plo¢¢ to deliver chariiable activilies foi the Coming ycaT. Forecasts for a fvnher two years have also been prepared. Regular tommurtication has been tnajniaincd wth Age UK ar￿ donors and the charity has reviewed planrtd unrcstricled expenditure over the pcri(xl of review. In their review of the budgets and forecws, the Tn1￿CeS have been mindful of ihe risking costs of living and the impact that the current inflation and energy pnce rises ￿11 have on Cymru's operatloris. Consideration has also been given to ih¢ Increased demarld for our setvices b[￿gh1 alx)ui Ix>ih by Covid-19 which Is ￿11] Impaciing the lives of elderly people and the Tising cost of living. Havin8 reviewed the financial position of Age Cymw the ¢nJstees ¢on¢lude thai the going concern b&si5 of th¢ accounts, prepardtion 15 appropriate. In¢omlDg resourees All incoming resour¢es are included in thc Statement of Financial A¢tiviii¢s (SOFA) when ¢he Charity is legally entitled, the receipt is prthable and ih¢ amouni is m¢asurnble_ The following specific policie5 apply to categories of income.. Dorbations and all other receipts generated from fvndraising are repon¢d gross on a receivable b￿15. Grdnts receivabl¢ Income. wbeT¢ related ￿ performance and specific dcliverable5. is ac£ounted for as the Charity earns the right io consideraiion by its ptrformance. Where income is received in advance of

Agc Cyrn Annual retx)rt and financial Sfat¢rnents Y¢ar ended 31 March 2022 NOTFS TO THE FINANCIAL STATEMENfs for the yeAr ended 31 Marth 2022 (Continued) perforniance, its recognition is deferrcd •)d ir￿l￿ded in creditors_ Where entiiltment occurs before in¢orne Is received, the income is accrucd. Legacies are accounted for as Jncome once thc receipi of the legacy becomes probable and quan¢ifiable and entitlement criteria are established. For p￿vnr8ry lega¢ies this will generally be at the point probaie is granied. For residuary legacies this will genernlly be when a copy of the will and an Assets and Liabilities &atement has b¢¢n received from the cxttutot and probate has been granted. Resources expended l expendilure is accouThtcd for on an accrua15 basis and has been classified under headings ihai aggr¢gaie all costs related to ihai caiegory. Where cosr5 canrM)t be dircctly attribured to particular I￿￿Al￿g$ they have be¢n allocated to activities on a basjs ¢onsiyeni with use of resources. Gran15 payable are charged in ihe period when the offer is convryed to the recipitnt except tn ca5C5 where Ihc offer is conditional, such 8rant5 bcing recogniscd as cKpcnditurt when the condjtions are fulfilled. Offers subject to conditions which have rK¥t been mct at thc pcriod-end are n￿¢￿ as a ￿mMItMent, bui noi accrued as expenditure. Support costs are allocated ¢0 different activity ¢ai¢gories b￿d on a judgement of the peT¢entage the specific activity represents in rela¢ion 10 the i￿al ￿n-sUPPort expendiiure. Support cosis include marbagcment. finance. human resotsrce4 information lechnology and 50rnc clemcnts of fundraising. Governance costs other than those disclosed specifically in the notc5 to tkn accounts are included within support cos¢s and allocated on the same basis. Tangibk fjxed ￿ets Tangible fixed assets under the rosi model are strted at historical co# less accurnulated dcprcciation aThd any ¢umulaied Impairment losse5. Hrstorical CO￿ includes expenditure rhai is directly attributable lo bringing the asset to the lo¢a¢ion and wndition necessary for it to be capable of opeTating in the manner int¢nd¢d by managemeni. Depreciation is charged so as to a]lo¢aLe the com of wets less their residual value over their c5timatcd useful live5, using the straight linc mdhod. Depreciation is provided OD the following b&sis= Short leasehold priwuty Plant and machinery Furniture and equiprn¢nt Motor Vehicles Computer equiprnent io/ Iooh 10 33• 25°A 33% The &Ms' residual values. useful lives and depr¢£iatioTh mahod5 3re reviewed, and adjusted prospectively If appTopriw¢, or if ihere is an indI￿¢50Th of a signifi￿1 ¢hang¢ sin¢¢ the last reporting d*e. Gains and 1055C5 disp¢)sals are determined by comparin8 the pr￿ced5 wilh the Carrying arnount and are recognised in the Statement of comprehensive income. FlttaNi•l In$trumtnts Age Cymru has financial assets and financial liabilities of a kind thai qualify as basic financial instruments. Basi financial instruments are initially re£ognised at trdll5action value and subsequcntly measuTed at the present value of futuie cash flows (amortised costl. Financial &s5et5 held al arnortiscd cost comprise cash at bank and in hand, short term cash deposits and the eharity's debiors excludLng prepaymenis. Financial liabilities held ai amortised C05t comprise the charity's short and long iemi credi10￿ excluding deferred irtcome and iaxation payable. No discoun¢ing has been applied to these financial instruments on the IH%is that the pericwts over which amounls will be settled are such Ihai any dis¢ount)ng would be immaterial. 31

ABe Cyrnru Annual wrt and financial statem¢nts Yearcnded 31 March 2022 NOTES TO THE FINANCLIL sTATEm￿s for the ended 31 M4r¢h 2022 (ContIfyu￿) Pensions The Charity eontributes io a ETOUP per￿)nal pension plan qjerated by Zurich as well as an O¢CLfP8tional monty purchase scheme. A pension plan is available to ail employees over Ihe age of 18. The assets of the scheme are held sepa￿tIY from ihose of ihe Charity. Thc annual contribution payments are chaT8ed to the SOFA. Defined be￿¢r￿t pl•￿$ A defjned benefit plan is a post-employmeni beneflt plan other than a defined conrribution plan. The entity's net obligation in respect of defJThed benefit plans (and oiher long lem ernployee benefits) is calculated by esiitnating the amount of fuiure benefiis thai ¢mploy¢es have earned in return foitheirservice in the current and piior periodK that benefii is dis¢o¥nied io dd¢rmin¢ its present value. The faT valut of any plan assets is deducled. The entSty determines the ne¢ ithteTe* expense (in¢tsrne) on the net dcfirbed benefli liability for the peri(yJ by applying the discount ralc as dctcnllincd at the bcginning of thc annu31 PCTi(Kl to the net defined benefit liability takin8 aceount of changcs arising a5 3 Tcsult of contnbulions and bcnefjt payments. The discouThl Tate is the yield at the balanc¢ shed date on AA credit rated bonds der￿MInated in the currcncy of and having maiuiity dates approximating to ihe iem)s of the enlity's obligations. A valuation is perforn)ed annually by a qualified aetuary using the projected unli ¢rediL mdhod_ The entity recognises net defined benefit plan assets io the extent thai it is able ￿ ie¢oveT the SUTplus either through reduced contributions in the fijrure or Ih¥ough re￿n￿$ from ihe plan. Changes in the net defined benefit liability arising from employee s¢rvic¢ rendered during ihe perifyj. net interest on nct dcfincd benefit liabilily. and the cosl of plan intr(M4uctiorLS. benefit change5, cun3ilm¢nrs and seitlemenis during the F)CTiod arc recognised in profjl or loss. Remeasurtment of the net defjned benefit liabilitylasset isrecognised in ￿hCr(0rnprchenS7yc incomc in the period in whi¢h it ¢x¢urs. Defmed ¢oDtrlbutlott $¢bewe A defined contTibulion plan is a p051-employment benefit plan under which ihe Charity pays fixed contribkntions into a sepataie entity and will have rho legal or consLnKiive obligation io pay further amollDts_ Obligations for contributions to defined contribution pension piansare Te¢ogt)ised asan expense in ihe SOFA in the periL%Js during which services are rendered by employees. For dtfjntd contribution schemes the anxourti Charged io the SOFA for pension costs and other postretiremtnl benefits is the contrtbuliorts payable In the year. Diffcrcnces betwccn conlributions payable in the year and coniribuiions a¢iually paid are shown as either a¢cTuals or prepayments L Th the balance shttr. Funds Restricted funds are funds $ubj¢ci io Sp￿i81 Conditions impowj by the doThN. or with their authority(e.g. through o publi¢ appeal). The funds are noi iherefore available for WOTk performed byAgc Cymru other than thai spe¢ifi¢d by ¢he donor. Unreslrictedfunds Unr&stricted funds are awdilablc for use at the discretion of the Trnslees in fvrtherance of the obje¢tivcs of the Charity. Tax•tlon Age Cymru is ¢onsidved io pass ihe iests set out in Par38fdph I SdKdule 6 FiTwKe Act 2010 and therefore li meets the definition of a charitable company for UK Corporation ￿ purposes. Accordingly. the Charity is )teniiaJly exempt from iaxaiion in respea of income of capita] gains re¢¢iv¢d wiibin ¢ategorie5 cO￿red by Chapter 3 Part I I Cor￿ratiOn Tax A¢1 2010 or Sextion 256 of ihe Taxation of Cbargeable Gains Act l992, lo th¢ exieni thai such income or gains ale applied ex¢lusivcly to charitable puryw)ses. 32

Age Cymru Annu•J rqy)n 8nd financial stsiements Year ￿ded 31 March 2022 NOTES TO THE FINANCIAL STATEMENTS for the yeAr ettd¢d 31 Mr¢b 1022 {CoDtinued) Key soMr¢¢s of ¢stin￿tIOn wifertinty and Audz¢th¢n The preparaiion of fiThancial ￿al¢￿ents in ￿nform1[Y with generally accepted accounting Practice requires management to make estimates and judgeTncDts that affect the reported amounts of assets and liabilitie5 as well as the disclosurt of coniin8eni ￿et5 arKI liabiliti¢s at the balance sheei dale and ihe repoffed amounts of revenues and expenses during the reportit)g period. JudgerneDts Th¢r¢ ar¢ DO signifjcant judgements. Key so￿Tr¢S of utimatioD uncertAiAty Assumptions made in the Xiuarial pension valuation. 33

A￿cyM W3ndfin￿ri￿lS￿clTr1n JI Mwth I￿1 T¥1 DDrotioni 19J8l X106 24 .976 29916 IV.7X) 177.Th1 14&X9 14lJ69 A116 1•1717 InJ45 InJ45 Grnnts ?.N9.714 2J••MI 47J.176 2.LW.415 Corp)0 O#*r chan￿￿tI￿1vIÈ1 IIKIQS 191.1?7 IOL7JJS ljll.762 llllEres¢ bllcorne T•tsl 671J16 uiws

Age Cytnru Amntsal report and finhcial statements Year endcd 31 March 2022 Anty$i$ of total resource5 expended and support costs Wellbeing Health & Cjire Inffyrrdat50 CimpxlgDs & Advire & Re5e•Tch Support tbe Netsyork 9,054 2022 Grants Dirttt staff costs Other direct C0515 Support C05t5 Tot41 75230 883,855 69.646 306,429 l JJ5,160 174.089 38270 313 93.577 3Q6,249 1.024 444.194 50.693 I S9,358 65S269 1.024 147.649 17.462 108.507 174,642 260,421 .629,439 149,851 74.948 741819 111.21• 2,781530 Support c•sts 2022 Other offit¢ tosts Governance DepTerition 2022 Support- Admin Support- Building Support- IT Support- Operation5 Total 264.751 156,562 19,471 268,384 709.168 14.049 27&8 156.562 19,471 287,986 742,819 19.602 19.602 14.049 PrioTry¢or t7n01y￿ T•ul resources drpendtd andsupport¢OSLS Wellbeijrg He&lih & Inlormalion Core & Advice 79.675 52.630 5.810 20.437 151.582 Compoigns & ReseATrth NeDvork 2021 Gronts Dire¢1 srtsJI¢osts Oiher direct costs Support costs Toittl 524.300 887. 147 79. 703 369.338 1,86Q,554 41,778 223.712 12.182 33.204 310.876 645,759 1.3115.091 Its1.437 455,127 2,5f17.414 135.517 oio 29.011 165,131 0.085 3.042 3.137 12,2641 Support costs 2021 Otheroffice costs Governénce Deprecialion 2020 Support-Admi Support- B¥il&"ng Suppon- IT" Supptsrt- Operoiions TOMI 175.954 73.081 70.453 100.272 419, 760 18.190 194,144 73,D81 70.453 117.45LI 455.128 17.178 17,171 18,190 35

Age Cymru Annual ￿e￿rt and financlal S￿l¢ments Year eThdul 31 MaT¢h 2022 Governance C05t 2021 £'ooo 2021 £'ooo Governance CO￿$. staiutory audit 20 No other ftts were paydble to the exiemal auditor. The Trw¢¢s rK¢iv¢d no remynerntion foi Iheir setvic The aggregated amount of expenses reimbursed to iwo tnistees during the period was £254 {2021.. £ Nil). Trfv.mnity insiirAnce up to the. valiie. of £Sm is pmwdr41 forTnistvs, premLLims are. paid centrally fnr thp. whnlr group by Age UK. the parent of Age Cymru. The premiums are rtot brokert down by irtdividual parts of the group. Age fymni'.s pnrtifm rthnnN he deterniine41. Diinne ihe. pencNI, ithial Indemnity irbSilTiThre paid by Age I IK in relation to Trullees for the financial year ending 31° March 2022 was £1 1.624 (2021.. £7,747). Employee Information Key Managemcnl Personnel arc defined as thc CEO and the Managtrnent Team. Remuneration in respect of key personnel, including penSLon costs and ernployer national insurance was. £180,963 of whi¢h £16,397 was employerfs national insurance coniribuiions (2021= £179.819 of whi¢h £16,156 was employer's naiional insurance contributions). 21122 21121 Number NumbÈr Tbe average nurnbtr of employtts of the charity during the yeAr was: Staff Costs for the bovt peTWNS were: Wages and salaTies Social security ¢os Pension Costs 1.395.913 1,120,635 96.173 123.622 109.904 88,282 1,629.439 1,305.090 Total redundancy cost for 2022 was £1,923 (2021.. £4.995). £nil (2021.. £4.995) outStandin8 at year end. Ttrniinaiion payments are comprised of voluntary and compulsory redundancy and selllement payment s¢hemes. Paymenis ar¢ recognised in aff costs once they are quantifiable and upon communicaiion of inieniion to pay. One employ¢¢ r¢¢eived r¢muneMion over £60.f4XI in this year (2021". one). In both yeats the employee was within the range £60.[￿ to £70,(KIO. At 31 March 2022 there were 58 gaff members enrolled in the defined contribution scheme5 (2021.. 54). 36

A8e Cymru Annual rerK)rt and financial staiemEnts Year ¢lld￿ 31 March 202Z NOTES TO THE FINANCIAL STATEMENTS for tbe yer ended 31 M•r¢h 2112Z (colltin￿td) T￿gIble Fued As$¢ty Pl￿1 r•d Equipment Toi Cost At 31 March 20ZI 79.6511 79,6511 79hS0 79,650 At 31 MArcb 2022 Depr¢¢iatioD At l April 2021 Charge for the year At 31 Mar¢h 2022 50J47 l4,049 64J96 50J47 14.049 64J96 r4et book vAlue Al 31 M¥4rch 2022 15354 15354 Net book value At 31 March 2021 29.303 29.303 Investrnents 2022 2021 CO￿ and nct book value at l Apnl Disposals in the PCTiLNI Cosi and net book value 8131 March {2) The £2 shares in the subsidiary'Age Cyrnru Enterprise5 L]rnit￿. were disposed of during the year following thr dissolution of ihe undertaktng on 8th March 2022. At 31 March 2022 thc chanly held it)vt#ments in the followin8 subsidiary undertakings Country •f iDcorporatioth Natsrt of business Proportion of shareholding Name Class of $h4re he Age Cymru Trading Limiied Trading subsidiary {thxmant) United ￿.￿gdoM Ordinary 10(r/• 37

Age Cyrnnj Annual rwt and financial sra¢m¢nts Year ended 31 March 2022 NOTES TO THE FINANCIAL 5rATEME￿[S for the ye•r eHd¢d JA Mrch 2022 (continued) Debtors 2022 2021 Due witbio one yeAr T￿￿e debtors Amounts owed by group ndertakings Prepaym¢nis and a¢cTu¢d in¢om¢ 41J27 497 890.845 766J73 61,557 807,WO 952,899 AC¢n￿ tontsins £588k of income reCeI￿d in F￿2rJi from th¢ Welsh Gov¢rnmetht P&tiining fy) 8TanLr for thig finJn¢itsl y¢¥)r, CreditOT5: amounts flling dut within one year 2022 2021 Accruals and deferred income" VAT Payable Arnounts duc to group undertakings Other Creditors 47,044 6.943 ,872,734 37,(￿3 242,856 94 1,421 1963.784 244,371 'ID 2021 d¢ftThed Income coll￿¢ned £85k yetei¥ed from the WeL%h &vernmEnt fvr restri¢trd fund5 which was ￿lea￿d in the ¢UTrent Iysls of Charity net ￿Sets between 21122 Tot 2021 Total UTrprestricted Restricted Un-restricted Restri¢ted Fixed assets 15.256 15256 29,307 2YJ07 455ets Debiors Cash at bank ar In hand 220.301 3264,517 587.599 (349,478) 807. 2PI&039 952,527 677.820 372 489.777 952,899 1,167,S97 Liabiliti Currenr {1,931.208) (32.576) (1963,784) (136,988) (107,383) 1244?71) Provisions {39.280) (39380} (64.245) (64245) 1.529,586 205,545 1.735.131 1,458,421 382.766 1,841,187 38

Age Cymru Annual rqxjrt and financial statements Ye•rffld￿[ 31 MgT¢h 2022 NOTES TO THE FtNANCIAL STATEMENTS for the yer ended 31 Mrth 2022 {contiDued) io Movement in F￿￿5 01-Apr-21 Income Expenditure Trnsf¢rs 31-Mar-22 irie nds b Pillar Informaiion atKI advice Wellbeing Campaigning and resear¢h Support the netWOTk Health & Care 56.035 310J99 15,733 425.743 1.128.055 105,771 188.112 265,530 2.113211 (440.665) (1.293.318) (106,294) (169.431) {264.469) {2274.177) 12.597 (35.7951 (2.877) 9.819 $4JiO J119J41 12 J33 24500 1,061 205.545 Total Te5tricted 382,767 (16.256) Other reserves Unrestricted rescTves- excluding pension Pension reserve 1.467.868 563,263 (508,353) 6.808 lJ29.586 (9,448) 1,4S&420 9,448 IA256 TO1￿ VDrestricted (508JS3) 1529,586 Total funds 676 474 311 There were no funts thai had a balance abovc £50k at the year end. Re￿riCted funds contain funds that only be used ftir a wific purpo. The transfer of £16.256 frorn rtttricted funds to unrestyi¢ied funds in the year p¢nains to the receipt frorn a vehicle thai was previously sold and ihere were no restrictions over thi5 in￿me. Moveownt ID Funds (prior yer} 01-Apr-20 Income Expenditure Tran$fen 31-Mar-21 ds b Pillsr InftsTmation and advice 54.027 357,557 44.981 260,819 1,606,714 151,102 2,018.035 (281.806) (1.670.638) (173.492) (2,125,936) 23.595 16,766 {6,858) 33,5113 56,6JS 310J99 15,733 382,767 Wellbeing Campaigning and research Tot1 rtttri¢ted 456505 Oiher rts¢rv¢s Urtrutricled rescrvcs-rxcl. pension Pension reserve 1.216,775 671,626 (381.478) {32,055) 1.467J68 {8,0(K)) 1201775 {1,4481 (33503) (9,448} 1,45&420 Totil unre5trirted 671.626 (381.478) Total fund5 40 61 414 1841187 39

A8e Cyinru Annual reportand financial 51aiements Year ended 31 Mar¢h 2022 NOTES TO THE FINANCIAL STATEME￿￿5 for the yur ended 31 March 2022 (continued) li ZIIZ2 £'ooo 2(121 £'oi Financial assers me3sured * amortised co 3,773 (1,956 2,120 (159) Financial liabililies M￿Ured at amortised cost 12 Pewiott S¢hÉthe The disclosures below are iTh respect of the A8e Concern Sedion of the A8e UK Rctiremcnt Benefits Scheme Ithe"Scheme"l. Th¢ l¢v¢l of b¢nefits provided by the Sch¢m¢ depends on a memberfs le￿￿￿ of s¢rvi¢e and Ih¢ir salary ai th¢ dat¢ of leaving the scheme. This Seciion of ihe Scheme closed to fulure ac¢n]al on 30November 2CM)8. A full actuarial valuation of the Scheme was urried out as at l April 2021 and the tesults of this valuation have been updated to 31 March 2022 by a qualified indepetmlent actuary. The expected Employer contributions for the year ending 31 March 2023 arc £25.01)). These contribution5 include an allowance for admini5trdtion expenses and Pension Protection Fund levies. The resulis of ihe laiesi funding waluaiion * l April 2021 have t￿1 1Ju￿¢4 io the balance shee¢ date, takn.ng account of expenence over ¢he period since ihai dale. changes in markd Condilions and differences in the financial and demographic assumptions. The PTesent value of the defined benefil obligation was measured using the Projected Unit Method. Liability for each of ihe par(i¢ipaiing employers has been drtem)ined basoj on theii iespective share as at l Aptil 2021. The prittcipal assumptions used to calculate the Iixbilities undet FRS102 ate set out below- Principal Icluarial $5urnptioDs ( the b￿l￿¢t shttt date= MAin finDcial a5sumption5 Inflation assumption (RPI) Inflation &ssumpiion (CPI) Rate of Increase In salaries 31 MArch 2022 31 March 2021 Pcn5ion irKrca5es Rate increase in payment. pre 21))6 pensions Raie increase in paymeni. po* 2(M)6 petLsiofL5 Discount rate 40

Age Cymru Annual ￿ptsrt aThJ financial 5tatem¢nls Y&v ended 31 March 2022 NOTES TO THE FINANCIAL STATEMENTS for the yw ¢Dded 31 M#r¢b 2022 (fontinued) 12 Pension S¢heme (continued) Main demographir #$$umptions 31 March 2022 31 Mareh 2021 Mortality 95%S3P bA%e iablts rwgd by ￿r0fbllth 95%S3P bAsetsble5 ict¢td by year of b¥th fvtrjre imwtyvtments in Ime with CMI 2020 core proiffjiirns a long- term rateof irnprovernemi ofl.O'hp Fwvernents M Iwe CMI 2021 core wmha ￿￿4¢[￿ of iDyov•Jthityf l.O%px Life expectanry for male currently aged 65 22.1 years (age 87.1) 22.1 ycars (agc 87.11 Life expectancy for fetna]e ¢urThtly aged 65 24.5 years (age 89.5) 24.4 yeats (age 89.4) Life expectancy at 65 for male currently aged 45 23.1 yew5 (age 88.1) 23.1 years (age 88.1) Life expectancy at 65 for femalc Currently agcd 45 25.6 years {ag¢ 90.6) 25.6 year5 (age 90.6) C¥h commutation Allow￿¢t￿$￿￿fft made Ali¢>wance h75knn ror411 merntr￿ forAII mernter5 exchange 8￿￿ of the exchaDge 80%of tht maximum oxshalknwarnx mbximwn {hal￿wan¢¢ S¢berne sset Al]0£81io 31 Mwrh 2022 31 March 2021 £0005 Eguities Diversified gromh fund IDfrasiru¢ture 210 16.7 234 19.3 AS8 12.5 152 12.5 A20 Matching assets (including Gills and Bonts) Cash 75J 59.9 800 65.8 Is AJ 29 Tot1 1356 ioo.o 1,215 100.0 None of the Scherne assets are invested in the Employer's financial instrnments or in propcrty occupied by. or other asscts used by, the Employer. Re¢othciliaii0￿ of fvnded stAtus to baiAmce shttt 31 Mar¢h 2022 31 March 2021 £OOOs £OIJOs Fair value of asse 1,256 1.215 Present value of funded dcfined benefit (knligaiions (1,176) (1,2241 Funded status 80 (9 Unrecognised Asset (80} LiabilAry recoEDlsed OD the bl4nc¢ sheet (9 The sury)lus ITh the annual valuion of th¢ pension scherne cannot be wiihdrawn from the Scheme until the end of tht peTLsion, therefoie the waluaiion in the Balance Sh¢et is recorded at a no-surplus Th0-deficit P051tion. 41

Agt Cymru Annual report and finarKial statements Year entsl 31 March 2022 NOTES TO THE FINANCIAL STATEMENf6 for the yer ¢nded JI Mvch 2022 {continu¢d) 12 Pen5iDn Stheme {etsDtiued) Amounts reeogni5ed iti stattmeDt Yur Ended Ytar Ended 31 March 2022 31 Msrih 2021 £0005 £OOOs OperatiThg costs.. Adminisuaiion expenses Pellsiott expew¢ r¢coEnised in profit and loss Amouts reeognlsed in Other Cow>rehen5ive Income (OCI) Yur Endtd Year Ended 31 MArch 2022 31 Mxth 2021 £OO•s Asset gains arisit)g during The year 36 91 Liability gaIn￿{lo$s¢S) arising during the year {98) Change ith effeci of the asset Ceiling (80) TO1￿ amoutht rneogmfised in OCI (io) (7) Change5 to the present vlue of the defilléd b￿tISt oblig&iion during the y¢•r Yur Ended Year Ended 31 March 2022 31 Mrth 2021 £I)•Ds £0005 Opening d¢fined benefit obligion (DBO) 1,224 1.136 Interest expens¢ on DBO 25 25 Acttsarial Igajnyloss on S¢hcmc liabilitics (34) 98 Net benefits paid oui {391 (35) Closlnt defined benefii obiigAtio 1,176 1,224 ChDgu to th¢ fair valu¢ olsehemt assets during tbt year Year Ended Y¢•r Ended 31 Mrcb 2022 31 MAr¢h 2021 Opening f2ir valuc of Scheme asS￿S 1,128 Inieresi income on Scheme &sseis 25 25 Gaitj on Scheme assets 91 Contributions by the Employer 25 13 Net benefits paid out (39) (35) Administrdtion costs incurred (6) (7) Closing fir valut of S¢heMe assets A,256 1,215 42

Age Cym Annual Tepon3Thd financial statements Ye¥ ud¢d 31 Ma￿kn 2022 NOTES TO THE FINANCIAL STATEMENTS for th¢ y¢r ¢nded 31 Mr¢h 2022 (¢ontinued) 12 Pensio￿ Scheme (eoatinued) Actual return OD Scheme s$tts Year Ended Ye8r Ended 31 MAtth 2022 31 March 2021 £OOOs £OOOs Inte￿1 income on Scheme asse 25 25 Gainllloss) on Schcmc asscts 36 91 Actual retsrn on Schemt $sets 61 116 IJ Comp*ny Ilmi¢¢d by guar#ntee The liability of all members of the Charity 15 lirnited by guarantee to £1 e8ch. 14 CfjntiDgent iixbilities and capital commitments Thtre were no contingent liabilities as at 31 Marth 2022. (2021." Nil) There were no capital ¢ommiimenis 31 31 March 2022. (2021.. Nil) 15 Othtr provisioms for li#bilities #nd eh4rges 21122 2021 Provisions at l April (54.797) (24.929) Charged to statemeni of finan¢ia] a¢tivEII¢S (39280} (54,797) Utilised in year 54.797 24,929 Provisions at 31 March (39280) (54.797) Provisions due within one year (392801 (54,797) (392801 {54.797) The balan¢¢ represents the holiday pay provision at 31 March 2022. 43

Age Cymru Annual T¢￿rt and financial gtaTetnents Year ende￿ 31 March 2022 NOTES TO THE Fll¥ANCIAL STATEMENTS for the year ended 31 Mrtb 2022 (cOnti￿ued) 16 OptriinE I￿$¢ Commitments The group h&$ total Commitments ai the year end Und￿ Ive￿ing leases expiring as follows. 2022 2021 Within onc yfdr 67,432 121,891 Within one to five years 36.777 110,020 After flve y￿5 104209 231.911 17 PAreDt ¢ntity Tht Trusttts consider rht ultimate parent undertaking and ¢ovtrolling rclatrd party of ihc company lo be Age UK a ¢hanioble Company limited by guardntce and re8iStCTcd in Eng13nd'. registered office address 7th Floor. One Arnerica Square, 17 Cr055vdll, London. EC3N 213, company numkr 6825798. and registered charity number I 128267. C0Th501idated accounts for the Age UK Group can be cthained at the following addres5'. Age UK 7ih FIcx)T, One America Squar< 17 Cn)sswall. London. EC3N 2LB. Age UK h&$ ihe power to appoint the chair aThJ tru5tee5 of Age Cymru.

Age Cym An￿￿1 rqx)rt and financial slatemerlts Yearthtsj 31 March 2022 NOTES TO THE FINANCIAL sfATEMENTS for the year eDded 31 Marth 2022 (contiThued) 18 GrADts payabk Amaltr5is of srarts pai¢J in ih2year hiihlizbiill¥those instiiurion5 IE(eivini than £25.(th. C4mp4r4ns & He•tth & Gi SupF•YT the Netr4Dr Wel￿1 ToFal Award5 e C￿￿rU Gwent A¥e tynru Gyl￿ed0 A Mon e CwDru West GiamorE4n Carers Trust Wales 45 16 71 46 26 76 67 67 o£hergran￿ pald l<tZ5k pci recipleni per btarl 32 45 Txaigrams ￿a￿e 174 75 Analysis of grants paid in the yearhiBhlightsilethose institutions re￿IVIn#1￿)￿ than £25.f((I tsmpai8ns & Ry5qr(h The W•llbel IOZI Tor¥ Aw•r•s É'ooo Age CYMTU ttyfed A8e Cymru Gwent Aet Cymru Povry5 A¢e Cymru Gam Ase Cymru WestGlamowan Carers T￿51 Wales Pembiokeshire Council 92 39 oih(trGrants (tf rd ent 111111 31 Total Gv*nts p•y•ble 45

Age Cymru Annual rE￿￿rt find financial statements Year ended 31 March 2022 NOTES TO THE FINANCIAL STATEMENTS for the yur eAd¢d 31 m￿Ch 2022 (eontinued) 19 Gr8nt Income over £501L Ori*ni5alion De5criptioD Amount Welsh Government Older Carers £161,279 D¢veloping per50n-centre mcdc15 to better idcntify and better rncct th¢ rteeds of older carers aThd carffs of people living with dementia W¢lsh Government Friend In Need £142.574 to centrally supwyrt. market and coordinatr the Ffrind mewn aDg¢n' 'Friend in Need. pro8rammc and to link wih ￿C21 AUtI￿ritIeS and oiher third sector organi￿lon$. Welsh Government HOPE £591,791 Hclping others to partic&￿t engage thriwgh pe¢radV0￿¢y Welsh Government Age Ailianct Supporting Age Alli3n¢¢ Wales and Engagement with OldeT People Ageing Well To increa￿ activity in older peopl< Icducc frdilty aThJ IKIP people live iThJependently as ihey get oldei £104,444 Wdsh Government £227,815 Welsh Government WG Grani - Winter Pressures £173.065 Early intervention and prevention rdating to prcs5ure5 specific to ¢older weather Welth Gov¢rnm¢nl Human Rights. Project £95,987 Raise the awaT¢lle55 of Tights by translating them into everyday language 50 that older people can under5tsnd how they relate to them. Welsh Government I Aneurin Bevan Health board Dementia Adv(xacy Project Delivery of advocacy to older people living WLih dema)iia £425,743 Age UK Ci¥e Grani £216,0(X) Age UK TAM Paymen1$ £53.952 Variou5 rk)nors Oiher income £187,793 Tot £2J811,443 46

Age Cym Annual re￿rt and finan¢iaJ swiem¢nts YeaT eThd￿ 31 Ma￿￿ 2022 NOTES TO THE FINANCIAL STATEMENTS for the year ended 31 M4rrh 2022 (totttittutd) 20 Rel•t¢d party trans*ctSoJhs The charity received £277.182 (2021= £737.720) in grant paymcnts fTom the parent cThtity. Age UK in the PeTiOd. At the year ¢nd the ¢harity owed th¢ following amounts io other group entities". Age UK {parent) Age Cymru Tradin8 Ltd (subsidiary) 1.872.721 13 21 Post bAlance sheet events Th¢r¢ w¢r¢ no PO￿ balan¢e sh¢¢i events. 47