Charlty rpglstrotlon number 1128367 CoMpY r8gistratlon ntsrnr 06783496 (England and Wal•sl CITIZENS ADVICE CHESHIRE WEST ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024
CITIZENS ADVICE CHESHIRE WEST LEGAL AND ADMINISTRATIVE INFORMATION DrMaxHG (knffrey Hope-Te Gillian L Conway Bevery E St¥cer Andrea J DtsJd¥ Kèvin Barry Boyd B Hope MargaretAJlan Thorna$ Bng98 Sthttn Mil Debrt Hcwih IAppointod 28 Septornbgr 20231 IAppointod 28 September 20231 IAFvointed 19 S8piemb8f 20231 IAFW'nled 12 )rnber 20241 S•nlor manag•m•nt Jason J Bishop IChS8f Exer#Jbv•l Nickl B&rg IHgad of Par¥)1 Neil Jon•s IHg8d of Opera.08} Charlty numb•r 1128367 Company numb•r 06783496 R•glt•r•d offl¢• The Drumbor Wtn8ford CWI 1AD Audltor Xelnadln Audh Lirnrte4J 2 Hllliarils Cwrt Chester Busin¢¥B Park Che5t¢r Cheshirè CH4 9QP Bank•rn CAF Bank 25 lQ'ngs HIIIAvenuo Kings Hill Kent E194JQ
CITIZENS ADVICE CHESHIRE WEST CONTENTS Pag• Trust•&s' tgport Ind•pendent audltofs rn 10-12 Statement Of financ4al activill&s 13 Balanee 8he8t 14 Stat•mnt olcash 1S Notes to finnd Slat0m8nts 18-28
CITIZENS ADVICE CHESHIRE WEST TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORTI FOR THE YEAR ENDED 31 MARCH 2024 The trust8e3 PTes&nt Ih8w rewl and fina ¥tstements for Ihe year end8d 31 March 2024. The finanual sta18menl$ ha been prep8rd in accordanr wrfh the ac£ountiro Oicies sat out in note 1 to the rinancial statements and coMY wrth th8 tharitys gov&rniThJ f1LKumenl. Ihe Cornpanies Act 2006 8ThJ 'Accounbng and Reporting by Charrtiès". Ststem&nt of RrnM8nde Prathice applKaNe to charibes preparin9 their accounts In accordanee wth the Flnan¢ial Reportir4J Standard appkcablè in Ihg UK and Rgpublic ol IrèJ8nd IFRS 1Q211gffective 1 Janulry 20191.. Obj11¥•• and •ctlvltl•s Crtlzens Adviee cheshi W981 was èstsb&shed In JanLtary 2CK)9 aThJ h 8 o)mp8ny limited by guarantsg. tts ¢haritab18 obiecls, as set out in the 8rbcl8s 0188sIal. arg to prornole any charrlable Purp for Ihg public bgnofft by thè 1Vanc*M•nt of odutth. the prglection and preservalkjn ol and the r8th•f of FX)V8rty. sickng3s and di8tr8s8. Th• charity's oblactN98 818 prcfflotgd In variou$ wa. bul primarity by th8 pS1)n tsf Clttrens A0c8 $8rvlc8s and outlets suppln a freg. Ind•p8nd8nL confidential and Irnp8raI 8eMca of ath•. infom)abon ond coun68ning for th• Pub¢. 0ffl¢o lo¢atlon8 durlng 2023r24 Full4lm• offic•• 8luecoal Square Upper Northgat• St Chester CH14EE Wyyern House IHead Office) Thè Dwrnber Win8ford CWT 1AH Communlty-b•••d a•rvk•• Ch••t•r W•sl•y M•thodl•l C•ntr• 8 St John Sl, Chester. CHI 1DA DIAL W••t Ch•¥hlr• Dlal Hous•, Harnifton . Chesl•r CH12BH No71 Cr1818 eontr• No. 71 St Anno Str8¢L Chest8r. CH13HT Th• Port•1 Wèllington Rd, Elle¥rr Port CH65 OBA Holy Trinbty Chur¢h BlacoTr Norrfs Road. Blacon, Chester, CH15DZ Matth•w Hènry Chureh Blacon Nevln Rd. Blacon. Chester CH1 5RS Lach• Communlty C•ntr• Hawihom Rd, Chester CH4 8HX Salv•tion Army. E11•5rn•rg Port Whitby Rd, Whrtby, Ell&smere Port CH65 6RS
CITIZENS ADVICE CHESHIRE WEST TRUSTEES, REPORT {INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Community4>as•d s•rvlc•s Iw)tlnL Trlnlty Church Whrtby Rd, Elknm8r¢ Port CH65 OAT Ne¥ton Communlty Youth C•ntr• Burton Rd. Little Neston. N&¥ton CH64 9RE Cho$hlr• Food Hub The Old School Hous•, Klancheslw Rd. N¢rfthwich CW9 7NS Mgthodlst Oulrga¢h C•ntr• 163 Witton SL Northwlch CW9 SEA Christ Church Northwkh 195 Chestèr Rd, NOrthwh CW8 4AG Purpo1•. vlslon, ml•lon •nd v•lu Our purpos• is,. We champ)rt a fak 80clèty •nd Improw1fv•o Our vllon Is.. To be THE 9¢t0 charlty for ¥¢6 & SUPFOrt kn ChIrn W•st Our ml••lon Is-. We advise, 5UPPOrt and empower peopkn to Knpwovg Ihelr 14 W8 ar8 ax888Sble and known to all for t b88t, irnpart1 advice W8 InfenCe pollcy for a more equal and induslv8 sc¢rety Our vlu•• say. Wo carè what wo do and Ihe peoplo w• th wh Wo champion justicé, fairness and equality We adapt to k•gp pac4 vAth a ¢har9ing workl Stralggles lor a¢hlevin9 •lnAs and ¢i9¢IrS Str8t•glc obJ•¢tfv•• 1. W• ahall provld• advlt• th•t l• fft forth• luturn This means.. Our own s8rvice$ wll be aece861ble and of a hbJh qual.ty W8 11 give nlghor pnonty to our dlgltal and telephon¢ channels We shall davtkp the u9e of t•thrK)k4y and Al lo make tho proc88s 81¥r lor t$ $laff 2. W• shall clM• th• gap This rneans.. We sh811 end the disparilies in aec•ss for the most rnarginalised (x)mmunth98 We Shall produce a dynarnic Equaliligs. Dsversty aThJ Indusp)n strategy We sh811 earnpaign for change, and ensurtr wtsn our dnts voices need to bg hewd. w• provKlg ewdenc• of their expeller 3. We wlll tak• early J¢llon This means". Wa shall focus on aaty intervention, helping clnts id8nlrfy and r•sofv• prc+Jths at an garty slage We shall èmpower clients to t8ke action whare they a abk to W8 sh811 prgvent mfft pwple reachiffj ui5i%
CITIZENS ADVICE CHESHIRE WEST TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 A¢tivlts&s Summary of rn4ln actl¥ltl•s In 23R4 Aprfl 23 s8w us èntering year 2 of a fvtryear Social Welfare Adv S•rvi¢o contract wth Ch$shSre Wesl & Ch&sl•r Coun¢il based on a b'grs of need mCe1. This contr8et lorAJses on incrnasing telephone digital 8cce5S to seMee5, while maintaining a fa¢tlace presence at koy hx8tions throughout the borough to deliver appointments lor tha mre marginaltsèd mgmbers ofouT comrnunty. We have delwgred a w4de rarbge of seryices duriTh4 the year, all 5UPPQrted ty fiJrKllng in the form of a commeroal contract or grant. Thes• were.. Soc501 welfar• advle• Infon7)atSon and 8th.ce on mosl aSF•cts ol18w. fLmded by Cheshlro W•#t & Chester Coundl Help to Cl•lm A sOrv for Claimants of UnivoFs81 Credl alm&J at en8urire a s$9ft11 initi.al elalm. Thi8 wa$ fiJnd•d by th• Department ofwork and Powons IDWPI Mon•y advle• HIglevel advic8 8nd advocaey on invomng debt and rrth•y m#nagem8nL fundèd by c11en8 AdvSc• wllh rngney Irom the Mgn?y and Pansbns Seryl( IMaPSI, and by Cho$T? West & Chest•r Cguncil P•nslon Wl•• Thls Is a 5tatutQry Be¢• Wov•d by CACW a laryJa 8uW•)n and fundad by Cibzens Ad¢• U81ng fundlng from MaPS Communlty Conn•ctorn Thls Is a servicè to help conned and fv188 some of the rrrtxt mwgtnal1s people in sod8ty with 58rvlcos that Can support them in a holisl'c manner. This is hjnded through generous grant$ 8nd donations from MBNA Ches18r and tho Westrr4nster Foundaiion. En•rgy 4dvlc• Th18 project funded by th• Enawy Re(tre88 set. enabl88 Indi¥•Jual enorgy 8dvle• tts be gfven to dlont$ to hèlp them reduc• •nsTqy c08t8, and l•ke advent of eneryJy savirvd rrwsure8 through grant 8ppli¢8tlon8. En•rgy ¢h•mplon Funded via Cldzens Advlce M8nchest•r through an agr•tsrrI vmth Cadfrnl, Ihi$ proje¢( promot•s ongrgy $8ving advu and awar¢ne$6 lo gItyj of di¥Iu1I Midudiwvj key 8UPPOrt stsff work wilh more marginqllsed dl&nts. Fln#nclal In¢lu•lon wo Worklng out of food bank locatn5 in West Cheshir8. thls hdps peopl8 io mAximlse thelr Incom• 8nd keep a check on thr expendlture. wi¢h Ihe owctrve of reduclng rdkinee on food banks and dIng lo 8us¢alnable htsj8eho budget. Th• project 15 fun¢J#d by West Ch•shir& fc<oJ bank thrtyjgh a gr8nt from the Tn¢ss811 TrLKSt. Hous•hold iupport fund We We asked by Cheshire West & Ch851er Council labjng with a numb•r of olher third sector Fxovidersl to help distributè part of th& govrnents )UsehO svpporf fund. We surxessfully operated a heatirrfJ bank, ensuring that £300k of direct sUpp(t Wa5 proded to Ihe rnost marginallsed dients ¢0 help wth their heating .1 over the 8T.
CITIZENS ADVICE CHESHIRE WEST TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Sun¥nary of maln •ctlvStl•s leonllnu•dl Publlc lJ•n•fft The trusteès of CACW we aware of the Chanty CornTrwssKm's rntyirement in 18sped of wblc benefft Ik8V8 that the charity sati$fw bolh th• bgnefft 8SFd and pubk a8p8d ofthe requirement. . Bengfft asp•ct CACW assisted 11,057 UnIq InddUal$ durtng 2023r24 whh full 8n%Y casewth, and deatt wth an addltional 4,320 clients through quKk advSeé. The Iruste6s have strong evJence Ihat this was benoficLql. ThSs Svidgnrx includes." detaiw records ol indiwdual outeome3,' fornial and Inlormd user 1•8dbA¢k', and qualitative rfrsèareh camed out by natne4 Cillz•ns AdvK. The trust org nol awar8 Ihat any signrficant detriment or h8nn was causèd by kn chartys acbvrW. Publle ap•ct MoBt of our sèrceS are avallable to the g8M•l public. prfmarlly but not fjXdLIty tfrthe In. In or vl$ltlng CheshSr8 West & Cheslw. No trustee. volunt¢er or ernpl0 of CACW recElved p8rson81 bgnent from thè th8rty8 acUvSU¢s olher than In the lorn of *ib"mal¢ claims for travel 0xnSeS Contra$1 $4lary payments. Volunt8•rs Uso of volunt••r8 Volunlters 8rg essential to thè servk• delivgry and gowmarK8 of Cttizens Athce Cheshire West. The 80¢ial W9118re advice se, whl¢h assists Ihè maprity ol Ihè th8rity's dients. Is antirely kyovldod by voluntg8rs. undar the supervision of paKI emty0es. They wovldè inlormallon and adviee, as well as mprnsèntin9 cllents with third partlas. In total. around 95% gf last year's Kt8 assist•d by volunteers at som8 point. Thls ealculales to publ1¢ value of r>ver £245.000. Aehl•v•m•nts and ttOffln¢• Signlllconi aellvifygs and acPJl•vemgnls 8gainsl obi&¢twe$ The cllents a$$ted In 2023124 prgsenled 37,087 separat• knyl18su•s. These w•r• ofthree broad typos.. 10% of i8we$ wero f1eaM wNh 0$ 8lmplo 4uorie8. Th18 mo8AIt voluntoern We abl? to rasolve th i8nl's i$suo by providing very strnKJhtlcrfw8rd inforn8t, ty enabling thè d18nts to halp themselves, by Sanp0s11ng Otsththero. Thr6 16 an irrease cffi the pr¢vTrJLB year. reflecting the 98neral tr•nd of paople becomlng Irre u88d to 4dk8eryg tlla the w•b. 45% of Issues invOed discretè #(fvi. After an initsal as8e86m8nt. an advlser VAII hav• pded detallod informal and advico abt the di•nts probrn. . 45% of IyeS Invofved the provl8h)n of eorrwgx legal Infomwtk)n and Much of h"6 work will havg invofved paid 8mployee8 88 T1 as Yeers. induding the P8n5ion Wise team. Table l.. Issu88 ueriè5 is¢1& advice etailed adwc& asework Tabk 2. Clients by acfjvlty .320 18,880 14.144 .618 ore semce onsn GuklaThx .137 lo Clalm 1.343 ,150 .469
CITIZENS ADVICE CHESHIRE WEST TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 A¢hlev•m•nV• and P•rfornn l¢ontbnu•dl Our mo81 recont figuros Show IhBt 79% of pec¥)1o said we h•lpgd Ih8m to find 8 way forw8rd, 8nd 82% $8Id Ihey woukj bg Happy or Very Happy to rgcommend our service to others. Th69• figures have docreased slighlty since last yt8r. reflects.ng the inueass in ¢Jemand lor our seNces and the cOmplaty of clwnts. problern8. Our valu8 to society during the yèar 2023r24 has been measured in three way5". . Sang8 to g0Mment s8Ces- estThated at £2.58m Wldor 50dal and econwK value. estlrnated at £22.88m Ben81rts to SndM'duals- èstimated at £10.28 for 8v•ry£1 Incom• The quallty of Ihe seThlcè glven to c4ants Is assessed u3iThJ th• natim81 CitYz8rts Athice quallty of advlc assèssment proc•s5 IQAAI. This invofves randrn) Intamal 8$6m•nt 8galnsl a quality matrlx Igr autcome8 and customer seNlcg. Is validated by a nathxal •udltLY. Our fJJrr8nt fèlng 18 Yellow (Good) for oulcomt$ and Green (Exceltentl lor wslomer rvo. S•rVI r•vl•w W• began the year in Ihe lasl our lomv bu8knts8 plan. and h•ld 8 gtsff and volunteer fadlitaled away day to begin to refresh our purpos•, vi8w. MISOn, and valJ•s. Work anJ con5uKation continued throughout the year. culmin9 in a n•w busin086 plan 1ra ath)ptad lor 2&27 with ambitsous twggts and business prforfues. We contrnuod to devebp our Services to pe wrth èvgr Incr•aslng demand. Tho cost of living ¢rigis drove more Clients to s••k wt our sNces. and w¢ were abl8 tts support many ol them Ihrough help wlth their energy blll$ thanks lo the Cheshire West & Chesl•r CourKil Hous•hold SupFQrt Fund. In total wè distributed £300,000 of fuel suppori to cliènts in gTeat•sl nged. Having Idgntlfied hlgh demon¢J on our teleFthon8 8eth. IrM70ased rar atN1 by yg8r and ware answerlng ov•r 7W• of Ir)MIla 11$ to s9ce. an Improvern1 firn 50% at Ihe start ofthe ar. W8 malntsined our fa¢g•tO&fac8 swvlces Indudin9 dropin at our maln locatic8 and S5$ polnts, saeing gèneral Inc9 in numbor5 uslng the prernI. Wg btyan ¢JalNerfn9 setvic88 from Th• Port81 in Ellesmere Port, ond workad to Increa our s1¢6 d•llvery from Ihat knation. W• r•wsed our training offer to volunteers, introduting lh• role ol inrtial assessor. h8lw.ng us to d•al wrth mre clJgnt6 by providing a triage Ser when they first present to our wvke. We can now provide Sell. help inlomiab'on to thos• clients who tan 8gN-$8w. and ncntle wr in depth r•6oureoS towards Iho rnost mÈrglnalised ¢li•nts n8•d grgaior support. We continuèd to work wih our partngrs. attondlng rnoetln of th¢ Cheshir• West vuntary AGllon S8nlor L8adtr5hip Group, ak)ng wSlh r8gular meetkng$ wlth ktsy slakehohJ•rs indudlng our local MP for W¢av8r Vale. Mlke Amosbury and thè Chief Ex•cLrtiV8 of Csh•re West & Chester CounLyI, Delyth Curfs. Wè took part in national camp8vJn5 inckKllng Scams AWarerSS Wèek, and continued io feed $tsii5Uc41 vldence tg Cffj'zens Advice around key i$6ues, helpiThJ to FVIde a nati81 pctijre of Ihe o)sl of lIng Flnan¢lal r•vr•w The finana81 resums for Ihe y8ar are shryn in the Stat8ment of Finanual A¢bvi15. Income for the year has f•ll to £1.562M from £1.608M in 2022123. EKpendrture has increased lo £1.567M from £1.536M in 2022123. This has resultgd in net deficit lof the year of £5.151 {2022123.. £72.303}. This 8V&S lolal funds at 31 Mah 2024 of £348,855 12022123.. £354.1lJ61. Ther& are unr8stncted turKls of £308.45512022123.. £322.2701 and restricled fund of £40.41012022r23.' £31.7361 at the year end.
CITIZENS ADVICE CHESHIRE WEST TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 ReseMspolicy It is the policy of the tharity that Un$t"ed ftjnds thal hav• not been de¥vJnatsd for a ¥pedfi¢ use should be maintain8d at a kvel betsYe$n E200.OC¥J and £350,(. to W0de a buffer in the enI of unffftseen Clreumstances 0th8r than insc4vency and the wnding up of the th81ity. This l•vel of unrestrKted undèskjnatsd lunds at th• year erhfj of £240,445 12022123.. £254,270) which is vAthln th9 Trustèes pofw. Th8 trustees have ès5e$sed the major rfsks to Ihe (arlty v4 exposed. and are $8tisfi¢d that systems aro in place to mth'gaie exw)sur8 to the major rtsks hlentifd. Plans for futur• p•rtod• Futur• plan• The Boaid contlnues to plan uslrF a thr8& year ronlng bjsiness plBnniThJ eydè, takirKJ Into amnt key risks and opporiunrtle5. Thi$ is faolitated through an annual Truste¢ Board awayday. currenl bu$in988 pjan sets Wt followi straleg Ote.. Wa shall provhle advlce that is IM for thg futu W8 Shall clost the gap We will take early a¢l)n We havè entIfied thé enabknrs, athlevlrrfJ alknv u8 to m¢•1 our I1¢9 oW•dfve8.' Financial sustslnabillty 0i9ltal 8dvancement Working with others Pgoplo and cuhure Our tru$lgd brand Stru¢tur•. g¢v•rn•nc• and m•ng•m•nt Crt12tns Advle• Cheshir• W•st is a company 11rrt by grantee and o regtaTed ch8rty. Th? gov8mln9 docum¢nt is ¢hg Art)¢5 of Asstiaation. was last amend In Nov•rnbgr, 2019. Th• Artielei of AssockgtKM •r• lodged with the Charty Cc#nmWon are onty amonded with thek approval. The charfty 18 governed by a Truslea Board whkh Ihe artKl88 permrt to have a membershlp tsf nlne. Nelthgr pald gtaff nor volunteers working In another c•paW for thg ¢harlty arg allow•d to be trLtsteg8. cUrn1 mèmbgrshlp 55 Sav. The Trusleg 808rd renewg Ilself regul8rfy. trustett a obtaingd ihrough publlc adv¢rt161ng. or by r818lning thg details of individu81s who conlact Ihe charity to enguir8 abt ven&s. Potential Iru81866 Orè interviewed by members ol the board and ass•ssed against an agwtd role d•5criplh)n. The final decision to admrt an IndkIal to membership of the bod 18 iak8n forn1 41 a Trust•0 Board m88b'ng.
CITIZENS ADVICE CHESHIRE WEST TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORD (CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 There are thrge 01fr roles4hair. wc•-dwir and lrnasvrer411 ofwhkh are subieci to appmal by thè txjard. Ther• is 8 detailgd InductKJn prwess fci new trustees. lch is rSn by tha charity's Ha8d of Peopl?. The Iruste8s, who are also the direclots for Ihe purpose of eompany law, who Seryed durin9 the yaar and up tr• the ¥Jale of sKdnatur& ol thè narla1 stemenls Vre.. Dr Max H Griffiths Geoffrey Hop8-Tery Klichael J Snape Gillian L Conway B8verl8y E Spicfrr Andrea J Dodd8 ErSca E Morris¥ Kevln Barry 8oyd B Hope M8rgar8tAllan Thomas Britrja Patrick Leach Stephèn Miller Debr& Hough (ReSnl 25 20231 IRe8w4n•d 31 O¢Xobor 20231 (Appointed 28 Swernber 20231 IAppoint•d 28 Septernb8r 20231 IArw'nt•d 20 De¢ember 2023 and rg$iqn8d 13AugLt•t 20241 IAppointe£J 19 September 20231 lwiintsd 12 N0mbr 20241 R•wttmèni gnd 8ppoinfynenl o1trysfS AJI 2023124 meetings wwe quorèts. Trustees arè subject Io annual appralsal by Ihe Ch81r. Is appralsed by the full Board. by th8 V+eè. chalr. Thls leeds inlo the trustees devebpmant plan. wh* ensur•s that apprtspriale training and support r6 provided to onabk8 th• tru$tO8S to thelr dullès. Cltlzen$ Ad¢0 Cheshlre Wèst 13 a member of the Nalional Assodallon of CA8n$ Advlce Bureaux Inallonal ¢lzenS Advi¢el and is required lo whthln Ils r8qulremènts and sland8rds for govemanG&. The Iwsteos undertook a bad•rship self-as¥MnI In 2022 thgt Wa5 8x19mty audlled by Ctttrens Advlce. The charity was lound to hav¢ gov•manc and managernont Ihat ex¢eeded the required 8tandard across all areas. Day-lorfjay managemanl of Ihe ¢harty Is delegat•d lo th8 Clwgf Ex8ortl and hi8 senior manag8m•nl team.. Chlel Exe¢utiv• Jason 8i$hcp NICO B&rg Kats Franc48 Head of Peopl8 8ustha$s Devalopnf Manager Head ol operatNI Neil Jon•s
CITIZENS ADVICE CHESHIRE WEST TRUSTEES, REPORT {INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 organatIOnal stwdurg EqLMIIty and dlver•ity Tho tsu8tees recognr2è the positwe value of dwsity, promoté equJity and challèng8 disrrriminaon. Citizens Advice Cheshire W9 meets all of ts al rnsponstrJiStte8 and employees from #ll part5 of th• community. p8rticuLgrly undèr-rspres8nled groups. The chaty ha$ an Equality and Dwersity p1¢Y in pL4ce. 11 ensures the ful and fair consideration and tr8atmenl of all staff, includin9 people wrth disabilles. during their rec•Jthent, training and career ¢J6vtlopmgnl with due regard to their personal attrfbutes and abiliti•s. Rl•k m•n9•rn•nt Systems an¢J proceduros have been e$tablished to Idenllfy. monlior and manage the rtsks that Cluzans Advk8 Cheshirb West faces. TnJstè•s and Ihe SonK)r Managemenl Team perfodicalty review and update risks and mlugotiry Bdong. The eharity'$ operations •xpose the charity to a variety of fin8nclal w6sk$. Hmver, ag rt 18 A dèbl-frge charity wlth po$itNe cash-flow, th$ lrnpact of interèst rate ¢hang8s. debt rnaet pl1$ and Iumlty are oxtrerndy low. CIt•n$ Ch•shlrè W•¥1 receives th• maprrty ol fu1$ in thance. and d8bts e4n mot aB they fall du•. Th• ch8rity'$ ¢)perations exp950 the charity lo a variety of fin8nel&l rlsk8. However. as It Is a debt-free ch&rfty wlth o poslllve c86h-flow. Ihe knpact ol interèst rgte changes. débt market prices and Iuld are extremely l¢)w. Citizens AdvKe Chèshirg Wesl recoiv•s the rn9nty ol furmls in advanc. and debts esn b8 met as they fall du•. The stalom8nt of Int8m¥l control Inelud•d wllhin thls docjjmnt s•ts oul the rtsk c%Jntrol framewryk. 8tst•m•nt of Int•rnal Control Seopo gf rMpon•lblllty The ChSef Executive las 8¢counlng offwl and th• Trga8urer of th• Trus Board have idnt rèspon¥ibillty for malntainlng a sound system of Int•mal nIoI that 8LIPFty¥f8 the ach1•m•rrt of CilvLens Ch¥shirg Wost'l polleltrs, aims and objecfv•s. Inductlon and tr8lnlng of1rust$ Th• rl$k Iram•work The Tru8t•8 Board has a Risk Management Strategy #nd revlews tho Rlsk Rggbster ery quort•r. Key risks idsntrfd durfng the lat•¥t rtrview were.. Oealing with increased dem)d Flnanclal dlver¥hlc811on Oth•r m4tt• U•• of volunto•r• Volunteers are 8ssents.al lo the $ervice delNery and gov8manc• of Clto•ns Advic4 Cheshlr• West. The 60clal wèllart advlce semca, 8sslsts the majity of the tharitys dienls, is entirely Proved by volunteers. under the 5upervi8ion of paid employees. Th•y provide infom)ation And advi, as 11 as representin9 dients wlh ¢hird p8rb'$s. In total. around 95% of18st year's dients wwe assi$td by vdunteers 8t Som8 point. This calculates to a public valu8 of over £245,000.
CITIZENS ADVICE CHESHIRE WEST TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Statement of Iw$t••s' r•sponslbllltl The tru5te8s, who are also th8 directors ol citszer A4Jvice Ch&%hire West for the puw of company Lgw, ar8 responSIb for paring the Trustees. Report and the finCial statements in accordance with ap1¢ab law United Kingdom ACCnting Stalars (uni ltingdom Gen8T8 Att8pte¢Y A¢¢J)unting Pra¢ti(l. Company Law requli•s the tru8ts08 lo part finarKhal sta1wn for finandal year giv8 a true and lair view of the state of affairs of the charity 8nd of Ihe incoming resour aThJ app1katil of resources, Indudlng lh• inwme and Èxpenditurg, of the d)aritab18 ci)mpany fc Ihat y88r. In sknparing these llnancial ststements, th• Inte•S we requirwj to: . 861act suitable ac¢ountirwJ 1cleS and then appty Irn l616nty. - observe th& rnethods and principks in the Charibes SORP: - mak8 ludg•m•nts and esb'mates that #re asonable and stat• whelher appllcable UK Accounting Standards have In fthv8d. subject to any matarf#l d?parture8 di3clo8ed and axplaing(J in Ihe flnancial stslemenls,. and - prgpar• Ihe financial Statents on gohig ¢crfKom b88L8 unths It 1$ Inappropnato io pr•sum thal the charfty wlll conJnu8 Sn op•raiion. Th• Irus180s a responsiblè for J8quat• •c(Dunbng recths that disck)se vthh masonablo o¢cur8cy at ¥ny tlme the finanelal pojltion of the charity enab them to •nsur8 that the finandal statements comply with tha Companles Act 2006. They ara a150 r&sponsIb lor safèguarding the assets of thè thanty and henca for taking r¢ason8bkg sta for lh8 aThJ ¢J•tect offr8ud and othw Irr18n?S. Audltor In accordaneè th Ihe comp8nY8 8cles. 8 8010 prOPa th•t X•inadln Audit Limited be roappolnt8d as audllor ol th• company be pul al a Genwal Me8bng. Dl•¢lo•ur• ol InfonnlOn to audltor EAch of the trusle•g has confirmed Ihat th•r8 is no inforrnation of vthi¢ Ih8y ar8 awgr• whith is relevant to th• audit, but of which Ihe audhor 16 un8ware. They hov• luther confirmed that tY hove t8ken appropriat8 Stops to Idantify auc relevant infomlation and to •stabli$h thal th• audrtor is of Suth inf0M¢th. The try¥tees' report W88 approved by thè board oftrugtees. Gllllan L Conway Tru•t•e 12 Nov•mber 2024
CITIZENS ADVICE CHESHIRE WEST INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES OF crrizENS ADVICE CHESHIRE WEST Oplnlon We have audiied thè finan(ial stalemènts of Cthns Advw Cheshire West lthe 'ch81ity'} for the year end8d 31 March 2024 which comprise the ststement of finanryal ac1mts, the balance sh8e1, th8 slatgment ol cash fkms and the notes lo the financial $tatem8nts, tnduding a yjmmary ol gnifiCant aceounting pOle$. The financial r8POrting framework that has been applsed in their ppatIOn is ap[Alts1e Law and United ngdoM A¢UntIng Standards. including Finala1 Reporting Standard 102 Th• Fin8n1>81 Rethytlng Stsnd8rd applicable in IhÉ% UK 8nd R8public of Ir818nd Iunlted Klngdom GgneraltyA¢ceptod AccountirvJ Practi1. In our op1n1, the fjnandal gt8tèmenl8= give a trua and fair vknw of thè atste of the tharttgblg cmipangs affair5 ag 91 31 March 2024 and of Its Intornlng resources Ind applicabon of r•sour8. indudlng its income and exp8nOitura, the year trén ended., have propoty propar•d In •Cran vhth Untsd KirvJdom G•n•rnlty Ac¢eptsd ACcnn9 Practico., and hav• prepar•d In •crdn¢• wilh th• roquirgrrnls of lh• ConM)ankns Act 2006. Balls for oplnlon Wa conducled our audA In a¢cordanc• vhth Int•m8tirml Sland8rds on Auditing IVKI IISAS (UKII and appllcablo law. Our responsibilities under thos6 siandards are lurthor describ8d in th8 avdrtorfs rasponsibiliti8s for the audit of the accounts sactlon ol our report. We 8re independent of th8 charity In actord8nce with th8 ethlcal raquir8m8nts that are rèlevant to our audrt of the xCInts in the UK, induding the FRC'S Ethical Stondard, and we have fuffilled our othgr elhlcal ro$pLsIbIlItieS in a(torrl8nce wrth these roquiremènts. We beknvt th audit eviden¢• wè havo obtsined Is suffieient end 8ppwrfat• to provKlg 8 basis for our opink)n. Conclu•lon8 r•latlno to golnq ¢on¢•rn In auditlng th8 flnonci81 stalemènls, w8 haw condudad that Iho trustws, ol Iho ng concm ba81$ of aecounts'ng In tho preparatlon of Ihe flnarKLfjl stat•monts 18 appropdata. 8aJ8d on the work w• hav• pgrfomied. have nol Klenufiod any materf81 uncértalntiès rèlatln9 lo events or ¢tsndillonB that, Individualty or CllectIvety, rnay ¢t $1gnffic8nt doubl on the charrty's ability lo continua as a goIng ncem lor a period of at I$t hvefvg monlh8 from en the finanLaal stsl•monts are aLthc¥l8ed for issue. Our responslblllti8$ bnd th8 reSpOn11itieI cl tho trnsiett wmh SpOc to gn9 o)n¢•m are Sn the relevant sections of th15 report. Other Inform•tlon The olhar information comprises Ihe InfOmMti Included h Iha annual rewrf oth•r th•n ts finaTrcial 8tat8m•nts and our audltorfs report thereon. Tho trustees a responsilAe for Ihe other inlomiation contalned vlthlm thè annual rtpgrt. Our opink)n On the financial stat•m¢nts dixs not c¥)ver Ihv olhpr Infornaih)n and, except to th• trxtgnt olherwlse explicitty ¥laied in our r•p)rL we do nol •xpre8B any fc¥m of a¥8ur8nc• cOnclush thereon. Our respomibillty b to read Ihe Olr infomiats'on •rnJ. In dn9 $0. considar ¥thelher the oth•r infomiation Is mat•rf8lly InnSistent wlh the financlal statements or our knowknd98 oblaimd in Ihe Urse of Iho audrt, or otherwi$8 appe8ra to malerfally mlsstated. If we k1tsn16fy material inconsistencaes or apparent material misStatenIs. we ar• requlred to deternine wheth•r Ihi5 gNe8 rise lo a matgrial rnis6talemènt in the an¢1 sthlernents themsefves. If, bad on the work wo h8v$ Ferfonned, w• ¢on¢lude that ther• Is ¥ material misstaternant of t$ othor information, we are requlred to report that fact. W¢ have nothlng to repjrt in this w•rd. Oplnlon• on oth•r m•tt•r• prescrib¢d by th• Compan1•• Act 2006 In our oplnlon, based on the work undertaken in the o)urse ol our audit." the information given in the truste8s' reporl lor the financ1 year for whith the financial 8t8t8ments ar prepared, which iludeS thè dir8Ctors' reF prèpared fof Ihe Puls of rJ)mpany law, 15 consistent with the rinanci81 statements- and the dire¢tor5' f8FX)rl irlUded wrthin the Intea$. repyi has been prepared in )rdanc& Wth applifable 10981 requirernents. 10-
CITIZENS ADVICE CHESHIRE WEST INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF crrizENS ADVICE CHESHIRE WEST Matt•rs on whlch w• arn r¢qulrnd to r•pwl by •x¢optlon In the Iyht of the know18dge and understsndlng of the d)aiity rt8 enwwnm8nt obtsined in the course of th• audlt. Wg have not Identrfied maten.al mi5slatements in Ihe dir8rAors' r•KyI indth the trustetss, r&pryt. Wa have nothing lo report in resFrtt of the 1.1¥a mattws in r•lation to vch Iho Compani66 Aet 2006 requires us ¢0 report to you if, in Our opinb)n'. dequate accounting records havo not ba kèpL or T0m$ ad•]uats fc our audrt have not en rgceived from ancheS not by us.. of thg financlal statgmenls ar• not in agrethmnt wNh thfr arAiunbry records and retum8'. or ertain disck)sur•s of trust•8$' r•Munerat $peafjed by not mad•, or Wg have not Meèlvgd all th8 Snf¢mwtKtrn and •xpl8nats'ons wè rtquire for our audit., or the Irust80s w•r8 not entit tts prepar• the ffinancl statemènts in accordanco wilh Iha small MpanIeS regim6 and tske advantsy of the small compani•s' in pr•partno Ihe trusts8s' Mp)rt and Irom thè r8quirgmenl to pr•parg a strat89 r&FQrt. R••pon•lbllltl• of tru•t• As explained mcye fulty in Ihg Stat8m•nt of Iruste6s' mSFonsi)11th9. tha ttystees, vtho 8M also the directors gf Ihg charity for tho purpos• ol rnpany law, 8re responsib for prepatstson ol the finanual slaiem8nts and for beino satisfied that they giv8 8 true fair view, and for $tJch intemal eontrol as thè Iwst888 determine is necessary to enable the preparation of finan¢Kql statemènts Ih81 are frtyn material mi55talerrnt. wthelhgr due lo fraud or error. In prepanng Ihe finBn¢i81 slatemenls. Ihe trustees are responsible for assesslng the charty's ability to continue as a going concem, discknslng, 8s applkatrle, matt•rs related to going con¢em ant1 u$in9 the going concern basis of accounting unless Iha truslegs eilher intend lo 1Squidat• Ihe thadtabk• ts)mpany or to e•8se op8rntion8. or h0 no M•ll¥Jc alt•m8lfve lyJl to do 80. Audlttsrf• r••ponslblllthts for th• audlt of th• flMn¢l•l •l•t•m•tts Our Objectiv are lo oblain rfjasab as6urance about vthelher the finana81 statem•nts a8 a whole ara free from ma18rlal rnlsstslem8nl, whether ¢Ju• to fraud or èrror. ond to i$su• an audttorfs report that Sncludè$ our oplnlor. Reasonablg 08surance 15 a hh l•v•l of as¥urane• but is not • gu8rnntg9 tha¢ an audit condu¢ted in accord8nc• wbth ISAS IUKI vlll always delecl a malerial misstat?rnent th it Misstaterrnts can arfso from fraud or ¥rroT and are eon$idored mat•ri81 rf, indlvidu41ty or in tho agJr8gato, they reasonably b• •Xpe0d to Influ•K¢ lh8 economic decisions of usors takon on th• basis of those financial $t8temonts. Th8 •xt•nt lo which our procodurns ar• ¢apablo OIdth¢tt Irr18ru¢q incljdkng fr8ud. 18 del8il•d b81ow. Enquirles of m8nagernent and those char9ed wlth gtsvemance worè held in oftjar to idenb'fy any laws and règulations that coukl be expectéd lo have 8 maieri81 impact on thg financial statements. Throughwt the au¢Jit. tho team were updated wth Ihè crtcomes of t80 erqulrto9 wK4udlng w8Kl•ratron 8$ to whore and hrM frsud may occur In the company. Thg audtt procedures undertaken to address any Fd8nUal iisk In relatk)n to Irrtgul8rtUes Iwhlch indude fraud and nonrfompliance with laws and regulatsonsl Induded.. enquiries of managemenl and thos8 charged with govemance on how thg company complies with relevant laws. re9ulal#Ms and any cases ol actu81 or potantial litigation or claims.. examination of appropriale legal correspondence." rnew of t#)arf Minutes., testing ol joumal onlriès for appropriatenas$'. and analytical pmcedures m a¢(¥nt balanc86 to KJ8ntity varlafth9 ag8lnsl exp•ctats'on whlch may Show indKations offraud. No instsne8s of material noTrvwnplaI KJenUW, althwgh th8 prD8ped of dottcting irwvlafTties, including fraud, is inhergnlly drfficult. This & due to.. drfficuty In detecbng irreguLqrilies'. limit5 irnposed by th8 effectivenèss of Ihe entily's Controls., 8nd Ihe nature, tim1 and extent of Iho audit procedures rf0M7e. IrTEgul8rits'es as a r85uIt of fraud are inh8rently mom difficutt to detecl than Ihoso Ihat Sung from error. Despite this lh& audit has been planned and rtOM1ed in accordan¢* with ISAS IUKI. there is an w)avohdable risk th8t material mis$tatemgnts may not be detected. A furthgr descrykn of Ouf y9sptinsi.1iti"Os Is available on thè FinanrAal Re'n9 Counuls website at.. http$'.11 www.frc.org.uklauditorBTeswJrtsibilrfies. This dewpli lorms parl ol our auditorfs report. 11
CITIZENS ADVICE CHESHIRE WEST INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE TRUSTEES OF CITIZENS ADVICE CHESHIRE WEST V•• of our r•port Thi5 report is made Solaly to the charft8blg compan18 members. a8 a body, in accordanc8 with Ch8Pt&r 8 ol Part 16 of tha Cornpanies Act 2006. Our audit work ha8 been und8rt8ken so that we might 8tate to th8 charitable companvs rn8mbers those matters w8 arg requir8d to stale to them In an auditors, r8POrt and for no other purpose. To thè lullest 8xlenl P8rrnl8d by law. we do nol accept Dr assurn8 r8$ponsibility to arlyong other than Ihe charitable company znd the charitable cornpany'$ m&mber$ as a body, for our 8udil work, for this report, or for the opinion8 we havg formed. Stephan1• Baker BAIHonsl ACA Isenlor Statutory Audltorl lor and on b•half of Xolnadln Audlt Llrnlt•d 12 Novgmb6r 2024 Chartered A¢¢ount•nt• 8t•tutory Audltor 2 Hllll8rd8 Court Chester 8uslne3s Park Chester heshlre CH4 9QP 12
CITIZENS ADVICE CHESHIRE WEST STATEMENT OF FINANCIAL ACTivrriES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 AIARCH 2024 Total Unr•$trlct•d R••trtct•d funds fund• 2023 2023 Tot*1 funds 2024 Ivnd# 2024 2023 Not•s Incom• and •ndowrn•nts from.. Donatlons and 18gacl85 Charitabl6 activit$ Inve$tmen¢s Other incomg 3,991 786,149 5,496 8,750 3.991 757.392 1.543,541 5.496 8.750 4.715 743,533 3,143 12.696 4,765 843,053 1.586,586 3,143 13,564 T?t•l Incom• 804.386 757.392 1.561,778 764,087 843.971 1,608.058 Exp•ndltur• on: Charitabb actIvAS 818,211 748.718 1.566.929 680,732 855.023 1.535,755 Tot•1 •xp•ndbtur• 818,211 748.718 1,566,929 680.732 855,023 1,535.755 N•t Incom•ll•xp•ndltur•} 113.82S) 8.674 15.1511 83.355 111.0521 72.303 Translors betsw•en fiJnds 11,9731 1,973 N•t mov•m•nt In fund5 113.825} 8,674 81,382 19.0791 72.303 R•¢on¢lll•tlon of lund•: Fund balancos at 1 April 2023 322.270 31.736 354,0(k8 240.888 40,815 281.703 Fund balanc•¥ 4t 31 March 2024 308,445 40,410 348.85S 322.270 31.736 3S4.006 13-
CITIZENS ADVICE CHESHIRE WEST BALANCE SHEET AS AT31 PAARCH 2024 2024 2023 Flxed a5s•IB Intangible assets Tangiblts assets 11 12 3.615 6.344 6.024 11.850 9,959 CUrnt a$s•ts Dèbtors Cash at bank and in hand 17,874 13 29.323 362,911 5,358 404,169 392234 Cr•dltor•'. amouiits falllno du• wlthln one y•ar 409.527 14 {&7.338) 173,3951 N•t ¢urr•nt a•s•ts 338.896 336,132 Totsl •J8•1•1•41 euTh•nt Ilablllu 348.855 354,006 N•t a¥•t• •x¢ludlng p•nlon Il•blllty 348,855 354,006 Th• fund$ ol th• chavlty Rgslrlcted Income funds Unrtrstrlcted lund8 17 40.410 308.445 31,736 322,270 348.855 354.006 Th• finandal statgment8 w8r* aFprov•d by the trustèes on 12 NoV•Mr 2024 Gillian L Con TnMt•• Debra Tru•t•• ugh Company rgglslratk)n number06783498 (England and W81981 14-
CITIZENS ADVICE CHESHIRE WEST STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Cash flow8 frorn op•ratlnu a¢tM•S Cash (absorbed byyg6narnd from operAtion8 21 (48.7541 110,072 Inv•$tlno thctlvltles Purchase of tangible fixe41 assets Invèstrnent Inc4)rn• recwved 17,4401 3,143 5.496 No¢ •h g•n•rat•d fromlluMd In) Inv••tlno a¢tlvl¢l•• 5.498 14.2971 Nèt ¢••h u•d In IInanI •etlvltkns N•t Idgcr•a••l1lnw•• In c••h •nd ¢a•h •wlvahnts 141,2581 105.775 C¥8h and eash Équfvaknnts at Wlnnlng of •T 404.169 298.394 C••h nd c•¥h •qulval•nts 4t •nd oly•ar 2.911 404.169 15-
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 AIARCH 2024 Accountln9 pollcl¢• Charfty Inforniatbon Citszens Aijvice Cheshirè We8t Is 8 private (pnY IDnit•J by warant88 incorporat8(t in England and W81•8. Tho reglstergd offlc• H Vern Hou80. Th8 Drurnbar, Winsford. CW7 1AD. 1.1 A¢¢ountlng conv•ntlon Th8 financSal ststements h8v8 betrn preparod in xcordance wSth th8 charivs tg0v8ml docAJmenll, the Compani8s Act 2006, FRS 102 Yhe Financial R•w)rting Standard appr8 in th6 UK Republic of Ireland" I'FRS 1021 and Ihe Charitss SORP 'Accounbng and Rewrt'ng by Ch8rities." Slaiemenl of Rerx)mm•ndgd Pracbc8 applicable to (arilies weparirvd their occounts in accordanc• wrth the Flnanci81 ReportiThJ Standar<l ap[Alcab in the UK And Republic of Irdand IFRS 1021" leffectiva 1 January 20191. The ¢h8rity Is a Public Benefi¢ Entsty a$ defined by FRS 102. Tho flnan¢l&l statements are prepared In Sterting. %thi¢ Is fvnclloml cwrenw of the Charfty. Monetary amounts in th&s8 finandal stslements are Tnded to the neare8l £. The finan¢1 8tat•m•nts ha bèon prapgr•d uThJor I hbBtorKal ¢ost cenv•ntlon. Th8 pdnupal a)untIng 11&$ adopted arg set CAJI bokm. 12 Qolng con¢•rn Al the b'me of approvirwJ thg fin8ndal ¥tstements. the tru8tt8s have a reasonable •xpg¢lation that Ihe charbty has adaquate resource8 lo continue in opèrolional for the foresètable future. Thus the trustees contlnug to adopt thg going Concn ba%$ ol accojnting in preparing th8 finanrial slat8mgnl8. 1.3 Ch•rStabl• lunda Unr•5trided fund$ 8r• avaibkn fc at di8WtkJn of tnJst••# In furth8rnn of thèlr charlt8bl• obJ8Ctives. Restrkted fijnds Ore subject to speclfic ¢ondrfions by donors or grnntors as lo how they may b? used. Th purposes and uses of the resthctsd funds arn set oul in the noles to the fin8n¢kil statgm8nts. 1.4 InGomlng r•$ourc•• Incom? 18 recognised when the chaiity is19galty •ntitlgd lo rt aftgr any p•rforman¢• eondltiong hav• teen rn•t, the amounts can bo rrwured r•Uably. and il is probabl• Ihat irKom• be r8c•lv&J. Cash donalions arg recognised on r•c•ipt. Olr donations are rgc4)gni58d onco the charlty has en notlfied of th8 dona0. uni•ss pgrfonnance requ dèfewral of thg anv)vnt. Income tsx 0verab in r•bts'on to donatw)ng reI¥•d unda¢ IAd or deeds ol C4)venant18 row3nised at th? me al the donation, L8g8cie6 ar8 wni8e¢l on rewpt or oth8• rf the ehonty hag bèèn notffied of an lrnp•nding diSbut1)n, the Bmounl is kno%hn. gnd rnLXiPt r8 expected. If th• amount is not kno¥m. the l•gacy 18 tr•at8d a8 a ¢ontlng•nt asset. Grant• and S•Trlee Contraet# Income from Charilab activ8$ Irude8 income re(%)lsed as 8am8d las th• related sèrvi{ is provided) under contract or where entitnI to grnnt funding iq suti to speeffje perfomwnce ¢ondthon8. Grant incorno included In this Category provwJ05 funding to support prc9raM acb.wbes and 1$ recognised whère Iherè is enUtlem&ni, iertainty of receipt and arrUnt can be mwwed wNh #iffioent rdiabilty. Inccffle is deferred in respect ol cash reIVed relating to fvture èxpenditure. 16-
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accountlng polkies Icontlnuedl 1.5 Re$our¢•s exnd•d Allo¢•tlon of costs Salarfos and related &mployment costs comprise the maior part of the tharity Costs. Given the nature of th& servic&s proviyjèd. Ihgse ¢L)5ts, ex<pting an &8ses5men¢ for senior managernent. admlnistration and govem8rce, arè treated as ¢harilab18 exp&ndilure. managent 8nd adminislr8tic#) mPriseS the cost ol the chief Executives offKer and a sp8ofic list of corporats and property-based ¢)veth$ads. Expendltur• represents all (x)sts pald and payatAè up to aCun"j reference datè vthh appropriate accruals for 811 ¥lgnifie4nt Items. 1.6 Intanglblg flx•d as8•t• oth•r than goodwlll Intangit)le assets acquired separatety from 8 busln•s$ ore Tecognlsgd at cost and a subs8quenlly measurgd at cosl loss 8MUlat arrK)r'S8V and actJJmulaled impairnent kjssès. Amortisalhn 1$ recognls¢d so a8 to writo off th ¢t Of vakwtion of as8¢ts kns thdr r•sJdual volu•s over thalr U8•ful Ilve8 on tho lollry•ng ba8•S." Wobslt• 25% str¥lJht lin• b# 1.7 Tarwlbl• fix•d M••ts T8nglble fixèd a88ets initsalty rrwur•d ot (y)st and sub8equonty moaBured al eost or Vaation, of depr6cKqtion and any imp8imi8nt1086e8. Oeprètiation Is reccgnised so as lo vnlt8 off lh8 cost arknon of assel818u th?ir resldu81 VU88 ovar Ihglr useful livè$ on the folknwng bases.. Fixtur&s and thng8 Compul•rs 20% Strat9ht Ilne bas1• 25% Straight line basls Th& 9aln or 10$8 8ri81ng on the dl8pts301 of an 8J8•t 16 dètennlnod as Ihe dr•ne8 be8 the 8816 proceeds and the eArTh Val of Ihg a8S•t. and 16 r8c4gn189d in tho statgmgnl of finan¢581 actltIes. 1.8 Imp•lrni•nt of •Mets At each reporting end date. Ihe ¢harity rewew8 the Carryiffj awwnts of its t9blo and Intangible assets to dètermin8 whether thor8 1¥ any IndlcBtion that those assets have suffered an Impaiment loss. If any 8ueh indicatknn exists, thè recovernb alrn1 of tha assot is a$timat•d In cKder tts detern)kne the extent Of Ih ImlTment bss Irf anyl. 1,9 Cash and ¢•$h •quivol•nts Cash and Cash equivalents ineknde hJ. d8r•Jsits held at Cal with bank8, Othef short48rm bquid inv8slm&nts wlh original maturtbgs of thm ffonlhs or I, and bank overa. Bank ovwdrafts or& $hown than borring3 in curr•nl liabilbes. 1.10 Flnanelal In$trum•nta The charity has eed lo appty Ihe provisions ol S&tirffi 11 'Basic Flnancial Instwm•nt8' and Sedion 12 'Other Financial Ir*truments ltsues, of FRS 102 to al of rt8 fin•Thi4 instruments. Flnancial instruments ale reetsjnised In chartys balarKe sheet when the tharity bécomes paty to the contractual provisions of lh8 in$trumenL Financi assets and liatr48$ are off8el. wilh the amounts prtsentgd in the finanoal statement9, when the Is 8 18galty enforceabk right to sot off the recognised amtyJnts ar¥J there is an intenb'on to $0tt18 on a net ba51s or to reak58 ts assoi and setu• th8 liability simuttaneoLKBIy. 17-
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 AIARCH 2024 A¢countlng polldg• (Continuedl B•sle financi•l •$$ets Baslc financ1 assets. wthich Irthe debtorn and cash and bank bai8n¢os. are Initialty measurod at transaction price inrjuding tran5adion Ixjsts and are subsequently c8rri8d at amortised ctssl using Ihe effeclivo interest melhod unles5 th8 arrangemtrnl COtuteS 8 finanong tran5a¢tion. where tha transacbon Is measured at the present valu& of the fuluro r8c8ipls dis¢xunled al a market rate of inierest. Financial 8Bsets cla5sifigd as rnceNabla within ono r at8 not amoitMd. 8•51c flnan¢lal Ilabllltl•s Basic financial lbilIties, Ind11rj ¢7edrfors bart klans Ar• Inthly re¢ognised at transaction wice unless the arrangement con51itutes a financing transaction, wher8 the debl Instrumenl is measured at the prè88nt valua ol the luture payments di8counlwJ at 8 Ma•t iale ol Interest. Fin9al Ikibilibes elassiW 0$ payabl• wlthln one year ar• not amortised. Debt In8trumont8 aro 6ubs•qu•nty Me al amortad c)sL th• •ffeclive intorest ralo m•thtsd. Tmdo creditor8 ar• ot41gat1cs to pay ts good8 or Borth that h•v• boen wulred In ordin#ry cwrse ol operations from suppli¢rs. AnThIs payable are da$$rfd as curren¢ liabilitles W paymgnl 1$ due within on• y•ar or 1•58. If not. they pr•89nted a8 Th)n-eurr8nt liabili1. Tradè tr•ditor$ are recogftisad inilialty at trantsadlon prico and 8ubs•qu•nty measur•d t Jrnorflsod co81 using tho offectfvo Inl•f•st m$lhod. 0•0¢nI¢l9 of IIn•neI Il¥blllU•s FSnanclal 118bllill08 are ¢Jeiocognwl wn the ¢hariVs ¢OWbtrac4ual obltIC8 gxplre or are dlschargtrd or eAncellgd. 1.11 Employa• b•n•fft• The c05t of any unused holhjay gnYllem8nt18 r•¢tyJnW In th• parfod In whl¢h the eMpkY,$ 8ervlc98 are r•c•lv8d. T8rmlnatbn ben•ffts rewgnised imm•diatety 86 en eXnO when the ¢h8rity Is d•mon8trgt4y ¢ommltt8d b lèmln8te the employment ol an employèe or to provhye tefftlnatn benefits. 1.12 R•tlr•m•nt bon•lSts The charity operates defin•d contribubon pensh)n achen8 inhented from Ihe prwerger treaUX. In¢om• from donatlon• •nd l•ycl Un¥•*trlct•d RMtrtct•d funds fun 2024 2024 Total Unv••tct•d RMtrf¢tod lund# funds 2023 2023 T<)tal 2024 2tr23 Don4fjon8 and giftg 3.991 3.991 4,715 4.765 18-
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 InGorn• from ¢harltable aetivitie• Total UnrtrIC1•d Re¥trictsd fund$ lund• 2023 2023 Total funds 2024 funds 2024 2024 2023 Help to CJ8hn Debl Advic P•n5n Guldance Cheshire West and Chg¥ter Counell Cwac Advocacy Service Community Conng¢tor Sundry Incomts Household Support Ma¢Millian En8rgyAdvic• Sundry In¢om& 1W.TTO 111,720 126.472 190.770 111.720 126,472 164,476 104.989 113.548 164.476 104.989 113.Y8 465,187 465,187 489.791 489.791 16.667 201.096 35.979 16,e67 201.096 35,979 460.040 110,CrfXI 75.560 110,000 75.560 300.000 J)O,000 28.430 28,430 129,702 5.700 460.040 129.702 5.7CKI 788,149 757.392 1.543.541 743,533 843.053 1,586,586 Incom• from Inv••tm•nts Unr••tTlct•d Unr•strletgd fvnd$ funds 2024 2023 Int•r•st rg¢9ivabl 5,496 3.143 Oth•r Incom• UnrnJtrl¢t•d RIrf•d funds lund* 2024 2024 Tol•l Unr•strlctsd R••trlct•d funds lund• 2023 2023 Total 2024 2023 Other Sneom9 8.750 8.750 12.696 13.564 19-
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Expendhurg on charjtabkn actlvltl•s Dlrèct Manao•ment Charitsbl• and Support Adrnlnlstratlon 2024 2024 Dlr•et Manag•m•nt Charttable Support Adrnlnlstratlon 2023 2023 Total 2024 2023 Dhct Cts Staff costs Deprèci81ion and Impairment Activities undert8kèn dire¢l 1.102,281 55,023 1.157.284 941.125 49.214 9.339 7.915 7.915 7,783 7.783 330.813 52.033 382,846 478,253 43.664 521,917 1,433.074 114.977 1.S48,045 1.419.378 100,681 1.520.039 Sh•r• of •upport •nd 80M¢• ¢¢)•t• (••• nots 7) Supwrt 13.484 Govèman 13.484 5,4CiI 10,336 5.380 10,338 S,380 1.433.074 133.855 1.566.929 1.419,378 116,377 1,535,755 An•1• by fund Unrestricted fvnd$ Restricted funds 684,356 748,718 133.85$ 818.211 748.718 564.355 855.023 116.377 680,732 855,023 1.433,074 133,855 1.566.929 1.419.378 116,377 1,535,755 Support ¢o•ts ltoe•t•d to adlvltl• 2024 2023 Insurance Bank thar9es ovemance C1$ 13.396 88 5,400 10.236 100 5,380 18,884 15.716 Anaty5ed betw•en: Management and AdminL8tr81itin 18.884 15.716 2024 2023 Gov•rnan¢• ¢g•ts ¢omprl••'. Audst fees 5.4C 5,380 5,4(K) 5,380
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 AIARCH 2024 Trust8 None of the twslees any per80ns wrth thém) recewed any r•mungration or nor from th8 charty during the ytrBr. The tfUSt••s £nll In troveNing exp$•¥ in c4)nnKbon with Iheir rola1223- £nil). employ• The av8ragè monlhly numb8r ol empkiye8s durfing Ihe y•arwas'. 2024 Numbor 2023 Numbgr pa stsft 42 37 Employm•nt Cts 2024 2023 Wages and 8alaii98 So¢kg18ecurity costs Oth•r pension costs 1.039.017 87.994 30.273 8B4.042 BO.175 26,122 1.157,284 990,339 Th•rn no ompbyw who68 annual rnmuneratbn more than £60.OtKI. R•rnun•r•tlon of k•y m•n•g•m•nt p•r•onn•l Kèy management personnel comprlse Ihe InJst86s. ¢hiel execuifvts offw and the assistant Chlef executiv• officeT. Th6 lot81 rÈmUneron was £141.2S7 {2023 . £145.1361. This year Indud8$ the head ol p0typSe 8TrJ th8 h&¥d of opefations. 10 Taxatlon Th6 th0rfty16 exempt trom taxauon on admues b•cau88 all ts Incom• 1$ athiod for charftsbl8 purp0868. 21
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 11 Intsngibl• fix•d W•b•lt• At 1 April 2023 and 31 Marth 2024 9,638 Amortb8ation and impolm)•nt At 1 Aprll 2023 AmortisatFon charged for Ihe year 3,614 2.409 At 31 March 2024 6,023 Carrylng amount At 31 March 2024 3,615 At 31 Marth 2023 6.024 12 T•nglbl• fix•d a*¥•ts F1th4vw •nd Compuknr• Tot41 C1 At 1 Aprl 2023 DIsp93al8 46.617 114,728 148.0171 {46,0861 192,703 At 31 Mah 2024 22.026 22,025 O•pr•¢latlon and Impalnmnt At 1 April 2023 08preciation charotsd in the year Ellminated in rg8Ptct of di$Ftha 48.817 S6.281 102,878 5,508 192,7031 146.6171 {46,0861 At 31 March 2024 15,681 15,681 Carrylng amount Al 31 Marth 2024 At 31 2023 11.850 11.850 13 Dobtor• 2024 Amount# falling du• wlthln 0• y•ar. 2023 0th8r dèb Prepaymtnls 25,415 441 4,917 29,323 5,358
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 14 Crtdltor4'. amounts fjlllng duo Tlthln y•ar 2024 2023 Other taxation and 8oclal #8curity Deferred Incomè Accruals 20,309 15.625 17,404 18.130 41,748 13.517 53.338 73,395 15 (lovernm•nt gr•nt• D8f•rred Incom81$ induded In lh8 frAl ¥latemts as fol0.. 2024 2023 D•f•rr•d Incomè 1$ inc4ud•d wlthln.. Cun•nl Ikgbilltl•s 15,625 41,748 Movemonts In the ar.. Dolerrod Incomo at 1 Awil 2023 Released from previous Feriods RQUre6$ d•f?rred In Iho ygar 41.748 141,748} 15,625 6.290 18,2901 41,748 Dgferred Incon at 31 March 2024 1S,825 41.748 DefeTh•d Incomè rel8t•8 10 incom• r•e•wed during ¢he 2023r24 pwknd forctntracts In t 2024r25 rtod. 11 R•tlr•m•nt bor)•fft •ch•m 2024 2023 D•fin•d Contrlbutlon •ch•m•8 Charge lo profft or In rngP8¢t of defined ¢grfrtribukn xemes 30,273 26,122 Th• th•rity oper•t•$ o defrn•d t¢ntrfbuUon wnBion 8d)•me for all qualty'ng enw)Wgs. The assèts of th• seh•n ar• h8hJ sgparatsly thos• of charty h an lndendnty administ•rgd fund. -23-
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 17 R••trkted fund¥ The re8tn.cted funds of th8 th8rity comwise the un8xpeThJed balan of donalions a1 gr8nls held on trust subject tts sp1C cOrKlitl by dorKJrs as lo how they may b8 uwj. At 1 Aprfl 2023 In¢omlng r•$ourc•• R•sour¢•i •xynd•d Tr•n8f•rn At 31 Mar¢h 2024 D8btAdvlce penSn Guklanc• Hglp to Clalm H88tin9 Bank Hous8hokl Support Maemillan 11.158 10,967 111.720 126,472 16YJ.770 1119,1251 1137,4391 1163.7291 3.7S3 27.041 9,611 9.611 31j0.0 13C#).OthJl 28.4 128.4251 31,736 757.392 (748.7181 40,410 Pr•vlou• y•ar. At 1 Aprfl 2022 Ineomlng R•ourc•• Y••our¢ •xp•nd•d Tran•hr• At 31 Mareh 2023 L)ebl Advke Penslon Guthnco Help To Claim H•oting Bank Hous•hold SupF<Jrt 12.689 18.238 297 9.611 104,989 114.185 184.476 11C,5001 {121.4361 {1e6,7461 11,158 10,967 1.973 9,611 460.341 1460.3411 40.815 843.971 1855,0231 1,973 31,736 D•bt Advlc• High leval advice on Issu08 Invo1Th3 debt and money managèrn¢nL P•nslon Guldan¢• Stalulory $•rvico fundod ty rID¢TraI Gilizen• Adv1¢• w¥ernml ndIr. 11 PmWaO$ free and IMrtial guldanco defin•d psknn oplK)ns. H•lp to Clalrn Service funded by Ch8shire Wost & Chester C¢nl uwng rntral fvndln9, to provld• 8$818tsThcA• to IndSvidua16 making dglms Universd Supprrt InCIlIng pernonal bud9etlng. H•aUng Bank serv funded by Citizens Ad to assid resklants in the hxal wtth pant of ga6 and •18ctrlc bilb. Hou••hold Support SeNiee to assist rgssdenis in Ihe kx818rn0 wrfh p8ymnt of thèir 98$ and ebèetric tylls du& to the en8rgy erisis. Macmlllan Service to provk1• weifaTe bengffts ad¢ aThl supF4)rt to pwle livJn9 wilh canL*r.
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 18 Unr•strf¢t•d fvnd• Th8 unreslrictad funds ol th¢ charity comwise Ihe unexpended balances of donations and grBnts which or• not subjèct to specific condil¥)ns by donors and grantors as to they may be use¢J. Th¢se includè dèsignated funds knli hAvo beon s•t aspJ8 out of unrgslrth funds by tho Iru$tg8s for sp8eific purposè¥. At 1 AFXII Incomlnq R•¥our¢•• 2023 r•sour¢ •xp•nd•d Tran•f•rn At 31 March 2024 Unpland do8ur• Conti81 End of fixed temi wdects Gen•ral lund8 48.000 20.000 240.445 20. 254,270 1818,2111 322.270 18182111 308,445 Pr•vlou• y••r: At 1 Aprll 2022 In¢omlng r••ouf¢•# R••our¢•s •xp•nd•d Tr•nhr• At 31 March 2023 Unplanned ¢h)suro f)Jrfngency End of flxod t¢rm proJ8¢ts General funds 48,000 20,000 254,270 20.(QO 172.888 764,087 {680.7321 11,9731 240,888 764.087 1880.732} 11,9731 322,270 Unplann•d ¢lo•ur• ¢ontIng•Y Provlsk)n lor redundancy 8nd oth&r finanual commitr1ts In Ihè e¥ent of8n unthnned ClVre ofth• charity. End of flx•d t•mi proJ•cts Provision lor 8taff costs lolowing gnd offfixad tenn ploits. 1• An41* of n•t aM•ts b•lwMn fund• Unr••trkted lund$ 2024 R•strJct•d funds 2024 Total 2024 At 31 March 2024: Intangible fixed ossets Tangible assets Curr8nt assetsllllabilmigs) 3.615 3,615 6,344 338,896 298.486 40.470 308.44S 40.410 348.855 -25-
CITIZENS ADVICE CHESHIRE WEST NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 IAARCH 2024 19 Anatysls of n•t ass•ts b•In fund6 IContlnu•d) Unrestrlct•d fund$ 2023 Rèstrlctgd lund8 2023 Total 2023 At 31 Mar¢h 2023: Intsng[b fixed assets TangIb 8¥8ets Current asS•tslllabi1&•I 6.024 11.850 304.396 6.024 11,850 336.132 31.736 322.270 31.738 354,006 20 R•lat•d party tran••ctSon• Th8r8 ra no di6cbsabl8 rnlated lty transactions the year12023- tnll). 21 Ca•h o•n•rat•d from op•rllon• 2024 2023 ID•fleltysurpu¥ for the year {5,1511 72,303 Adlustm8nt8 for-. Invèstrnent irKome r•cogni58d in ¥talement ol finandal 4cvitles D•prndalon and impainntnt oftangible fixed assots {5,4961 7.915 13,1431 7,783 Movement8 In wothir•J cwtal'. Ilncreaselldecre#s• In debtCq8 In¢rga89llde¢reag81 In credttors ID8cr8asa)Anc¥e886 in del•rrnd iwjrne 123,9651 6,066 126,123) 3,312 13,6411 33.458 Ca•h l•b•orb•d byVg•n•rnt•d from op•r•llo {46.7541 110,072 22 AnAly•S8 6hn9•• In n•t lund• The eharlty h•d no mglerf81 d•bt duri Ihg >wr.