eafness Resource Centre ￿Ety￿aN0 fjBDPIQI fBOM &rRENGfjk th 14 Annual Report & Accounts INVESTORS IN PE- We invest in people Standard ## **Contents** |||**Contents**| |---|---|---| |**PAGE**|**4**|Welcome from the Chair| |**PAGE**|**5**|Mission Vision & Values| |**PAGE**|**6**|Governance| |**PAGE**|**7**|Chief Officer’s Report| |**PAGE**|**8**|Treasurer’s Report| |**PAGE**|**9**|Financial Review| |**PAGE**|**10-21**|Progress Towards Our Aims| |**PAGE**|**22**|Future Priorities| |**PAGE**|**23**|Staff Team| |**PAGE**|**24 - 25**|Summary Accounts| |**PAGE**|**26**|Declaration| 3 ## Introduction from the Chairperson It gives me great pleasure to welcome you to the 14[th] Annual Report and my first as Chair. Over the past 12 months there have been some changes within the management committee, with long term trustees retiring or moving onto new opportunities. It is always difficult to replace such knowledge and experience however, we have been fortunate in recruiting new trustees with skills that have strengthened and complemented the existing board and with that, a shared commitment to ensure we provide excellent governance and support to the Chief Officer. We started the process by having a planning day with staff which resulted in the production of a new Business Plan that will take us through to 2025. We also set key priorities for the board including greater communication with the staff team, shadowing, and increase support to the Chief Officer. I look forward to reporting on our successes in the next annual report! The charity continues to thrive overcoming unexpected challenges and making the most of the opportunities presented. We have successfully increased our generated income back to pre-covid levels, through both existing services and new initiatives such as bespoke training and BSL video production. We have established new working partnerships to increase our offer to young D/deaf people including Sports Sessions and mental health support. As a board we recognised that in order to retain and recruit staff we had to address the remuneration and staff grade structure. After years of prioritising funding and addressing the challenges brought about by recession and the pandemic, our priority had to be investing in our greatest asset, the staff team. The review resulted in a new structure and pay scales that more accurately reflect roles and responsibilities within the team. On behalf of the Management Committee, I would like to thank our Chief Officer and the team for their outstanding work over the past twelve months and look forward to building on what has already been achieved. Paul Steele Chair 4 ## Mission – Vision - Values To **Challenge** Inequalities – **Advocate** Best Practice – **Enable** Greater Participation To create a community in which D/deaf adults, young people and children can communicate, and live independent and fulfilling lives. Respect – for each other, clients, and partners Fairness – in attitude, approach, and delivery Accountability – to all stakeholders Quality – Underpinning all we do 5 ## Governance Trustees and Board members in post during this year…… |**Name**|**Office**|**Representing**|**Retired/joined**| |---|---|---|---| |**Paul Steele**|Chair|Independent|| |**Janet Yates**|Treasurer|Independent|| |**Graham**
**Cockburn**|Trustee|Independent|Joined 14/10/22| |**Katy**
**Sheridan**|Trustee|Independent|| |**Brian**
**Hardiman**|Trustee|Deaf Community|Joined 21/3/23| |**Cllr. Lynn**
**Clark**|Co-opted|Independent|| |**Patricia**
**Callaghan**|Trustee|Deaf Community|| |**Graham**
**Evans**|Trustee|Independent|| |**John**
**Roberts**|Trustee|Tinnitus Group|Retired 14/10/22| |**Imelda**
**Sankson**|Trustee/Chair|Independent|Retired 3/1/23| |**Peter**
**Harvey**|Trustee|Independent|Retired 14/10/22| ## **Trustee Selection and Development Policy** The charity recruits’ trustees and co-opted members onto the board who can provide leadership, vision and direction to sustain and develop the charity, and support the achievement of its objectives based on their skills, experience and knowledge. We actively seek to achieve an equal representation of D/deaf and hearing members in line with our memorandum and articles of association. Nominations are made in writing using a form designed for the purpose which must be signed by an existing management committee member. The nomination is considered; then agreement reached at the next available committee meeting. If selected, the nominated person receives an induction pack containing the charity’s Memorandum and Articles of Association, a role description and additional duties of officers and the latest annual report and accounts and business plan. Potential trustees are invited to observe at a management meeting prior to agreeing to become a trustee. We actively follow Charity Commission and NCVO (National Council for Voluntary Organisations) guidelines on effective trusteeship and planning/training sessions are held for all management committee members and staff. ## **Understanding and reporting on Public Benefit** The Trustees of the Deafness Resource Centre Limited are fully aware of; and understand the requirement to report on the charity’s activities in relation to Public Benefit, as set out in the Charity Commission’s guidance. The trustees have paid due regard to the guidance when managing the activities of the charity and in reporting on its activities in this annual report. In recognition of his long-term commitment and support to the charity, the trustees invited **Peter Harvey** to become the charity’s Honorary President, which Peter accepted with much joy. 6 ## Chief Officer’s Report In March of this year, we were thrilled to learn that we had been awarded a grant from **Global Make Some Noise.** The grant is to support young D/deaf people to become more independent and confident with their deafness and hearing loss. I was invited to the local radio station as part of the publicity campaign only to be told that the grant had been doubled with additional support for overheads! Global’s ongoing support has been great, offering the charity access to their media team for the duration of the grant. The impact of cost-of-living increases and the fall-out from the pandemic has impacted on our ability to retain and replace staff. We lost three experienced staff members, all within a period of one month, with increased salary being a contributing factor in their decision to leave. We failed to recruit despite several attempts, putting significant pressure on the staff team who took on additional responsibilities to maintain services. We are constantly looking for ways to sustain services and the resources needed to deliver them to a high standard however, the reality is that the funding landscape is uncertain and short-term, presenting constant risk. As a result, our salary structure had remained static for a significant period making it difficult to retain and replace staff. The trustees took the decision to undertake a grade and salary review with a commitment to implement an improved pay structure, which was completed in May this year. We have actively sought to appoint new trustees to replace those who have retired and to ensure we have the range of skills, knowledge and experience needed to continue the charity’s journey. A new chair was appointed; Paul Steele whose role in the NHS involves leading on participation and engagement. All the staff and trustees took part in a planning session to start the process of setting priorities for the next three years and to look at enhancing their roles as trustees. The Deafness Resource Centre remains active on local strategic groups representing the wider voluntary and community sector and its role in meeting the social and health care needs of local people, whilst contributing to social and economic growth in the Borough. On a personal note, I was honoured to receive a Leadership Award at the St Helens Cares celebration event and a good evening was had by all! Everything contained in this report has been achieved through the dedication and hard work of the staff team, they continue to ‘step up’ to meet every challenge and ‘go the extra mile’ in support of D/deaf people which is not always recognised. Thanks to the Management Committee for their continued support and I look forward to working with them over the next twelve months. Helen Fitzgerald 7 ## Treasurer’s Report A key milestone has been reached this financial year as the charity’s income exceeds £500k for the first time in its history. This is a reflection of the work that has gone into acquiring grants and maximising opportunities to increase income generated through the sale of services. Notably, the Communication Service income has exceeded pre-covid levels having dealt with over 1200 bookings across a range of services. We also took the decision to increase our charges passing the increase onto our freelance interpreters to ensure we remained fair and competitive. Demand for Deaf Awareness training and BSL accredited courses has also increased, and we now offer a portfolio of training opportunities for individuals and organisations, throughout the year. The income from these courses makes up for the loss of income from room hire we experienced during and after the pandemic. A further developing opportunity is supporting service providers to provide information through BSL signed videos which we produce for use on websites, social media etc. Changes in the procedure for ordering environmental aids for Knowsley Borough Council shows as a significant reduction in income on this year’s accounts, it is also reflected as a reduction in expenditure. KMBC are now ordering equipment directly. In my role as treasurer, I have met with Ruth, our Finance Manager on a number of occasions, to review the organisations finance and accounting procedures. The systems in place have been adapted to meet the changing demands of internal and external requirements producing clear and accurate information for audit purposes and financial management. A positive year financially and increased reserves putting the charity on a sound footing moving forward. Thanks to the staff team and my fellow trustees for their continued commitment and hard work. Janet Yates 8 ## Financial Review ## Reserves Policy The Trustees have reviewed the Charity’s need for reserves in line with guidance issued by the Charity Commission. The Trustees agree to the aim of holding at least three months running costs in free reserves in the understanding that the charity’s funding is not certain and to ensure that the charity can run effectively and continue to meet the needs of its beneficiaries. Accountability The charity must comply with legislation and regulation in many areas of its work, including: Data Protection, Employment, Income Tax, National Insurance, Health and Safety, Equality & Diversity, Safeguarding, Charity Commission and Companies House ## Annual Accounts In accordance with Section 47 of the Charities Act 1993, copies of the Trustee’s Report and a full set of audited Annual Accounts are available from the Deafness Resource Centre’s registered office. A copy of the full memorandum and articles of association is also available from the registered office. Auditors and Payroll Services Honorary Solicitors Livesey Spottiswood Barrow & Cook George Street Victoria Square St Helens St Helens Merseyside Merseyside Bank Co-operative Bank ## Thanks to our funders and partners- 9 ## Progress Towards Our Aims Demonstration of Public Benefit ## _Strategic aim:_ _To deliver high quality services that empower, enable and support the D/deaf community_ ## _Advocacy Service_ - The service has supported 69 individual clients across 197 interventions. ## Advocacy Cases **----- Start of picture text -----**
64
52
22
19 18
8
4 5 4
1
**----- End of picture text -----**
- Supporting clients on a 1:1 basis to make informed choices and decisions makes a lasting and significant impact on their lives. Advocacy Service Clients – Impact assessment outcomes 22-23 |Advocacy Service Clients – Impact assessment outcomes 22-23|| |---|---| |**_Impact Indicator _**|| |Average increase in**confdence**levels measured at start and end of
intervention|44%| |Average increase in**Independence**levels measured at start and end of
intervention|50%| |Average reduction in**Loneliness**levels measured at the start and end of
intervention|51%| |Average reduction in**Anxiety**levels measured at the start and end of the
intervention|55%| |Average increase in**Feeling Safe**measured at the start and end of the
intervention|44%| 10 The service works to improve access for D/deaf people by working in partnership. Some examples: - Worked with Warrington and Whiston Hospital Trusts to produce Digital Stories of two Deaf patients experiences when accessing services. They will be used for staff training purposes. - • Executive board at Whiston Hospital granted permission for staff to attend Deaf Awareness Training after a complaint was made regarding Deaf patient not having access to an interpreter. - Northwest Ambulance Service - input into the production of a ‘communication book’ for use on board the ambulances. - Supported three clients to challenge PIP decisions under mandatory Reconsiderations, all successful. ## _Communication Service_ - The service dealt with 1323 Interpreter bookings. - Including 42 Out of hours emergency bookings for hospitals ## **Interpreter Bookings** > Events 6 Other 9 Mental Health 53 Employment 7 Health & Social care 15 Secondary Health 880 Primary Care 224 Local Authorities 1 Legal 3 Families/children 1 Education & Training 37 DRC 23 Access to Work 65 Evonne makes my job as an Interpreter easier and more efficient. She makes so much effort for the Deaf community, and for the Interpreters who work with her. The service that the DRC provides is very much valued within the interpreting community. Freelance Interpreter 11 ## _Environmental Aids_ - 828 people supported with their independence through the equipment service. **----- Start of picture text -----**
62 yr. old man from Runcorn isolated due to his hearing
loss was issued with a Neck loop.
He said “It’s been amazing, I went out and stayed at the
pub with my mates for the whole evening as I was really
enjoying myself. Before, I gave up going out, as I knew I
would usually came home early as I would be getting
frustrated and angry.” I could still hear some background
noise but the equipment enabled me to hear the voices
and conversation over this. This has given me back my
social life”.
**----- End of picture text -----**
12 _Children, Young People and Families_ ## **From Hearing Loss to Helping Others: A Decade of Transformation at the Deafness Resource Centre for one young man. What his mum had to say:** _“My son has been a regular attender at the Deafness Resource Centre (DRC) for 10 years. Initially he started in Happy Hands, then progressed to the youth club, and now is a volunteer helper. My son developed moderate hearing loss when he was young and needed hearing aids, unfortunately our family did not know anyone with hearing loss and were unsure how best to support him. When we first contacted the DRC, we were made to feel very welcome and given so much help and advice regarding his hearing aids for at home and school. We were able to attend weekly social activities in the DRC and many trips in the Northwest. My son was also able to attend residential activities, and the DRC staff were amazing with him as this was his first time away from home._ _As a direct result of this support from the DRC, my son became more confident, less isolated, which ultimately has reduced his anxiety and improved his social skills, communication, and overall wellbeing. My son is now a volunteer helper at the DRC, and learning BSL which again would not be possible without the superb staff supporting him.”_ - 51 individuals successfully completed a 6-week Family Sign course. - BBC Children in Need provided training and resources to deliver **Money Heros** training for children. - Staff trained to deliver NDCS Healthy Minds sessions for children to explore their emotions and Deaf identity. 13 ## • ## • - ## • **New Service** – **ICAN Sign** teaching children aged 2-18 to sign in a fun, inclusive environment. - **52** children participated **----- Start of picture text -----**
Social FAMILY 1:1 SUPPORT
services
11%
Education
19% Benefit
support
48%
Behaviour
7%
Housing
15%
**----- End of picture text -----**
42 families received indepth1:1 support across a range of issues. - Resources and information translated into different languages to support families New to the Country. 14 _Strategic aim:_ ## _Create greater opportunities for the D/deaf community to access peer support and community involvement._ _Support Groups_ - Halton Sensory Services hold Tinnitus support groups in Widnes and Runcorn supporting 75 clients. _**“I was quite lost before I started coming to the group. I have had more support from being here than anything else I have tried”.**_ - The Tinnitus Group in St Helens meets monthly supporting 90 clients. - People with hearing loss are encouraged to attend support groups running in Widnes, Runcorn, and St Helens. The groups meet monthly with over 100 participants. - With the support of the Advocate, two Deaf people have joined the Patient Participation Group in Whiston Hospital. They were involved in the consultation around a new Discharge Clinic and Cancer Services review. - There are two active members of the Deaf community on the DRC Management Committee. ## _Participation_ 15 ## _Social Activities_ - Through funding from the Holiday Activity Fund we delivered a range of activities for young people in Halton & St Helens **----- Start of picture text -----**
Catalyst Museum
**----- End of picture text -----**
**----- Start of picture text -----**
Sports World of Glass
**----- End of picture text -----**
- Monthly Youth Club - Young people involved in consultations regarding their local area - Teamwork – building and craft - activities. 16 - Annual Youth Residential – Colomendy Wales **----- Start of picture text -----**
Den Building
Making
fire!
Ready to go!
Worn
out!
Target Practice Aiming High!
**----- End of picture text -----**
- Family Fun Events & Activities 17 _Strategic aim: Facilitate a better knowledge and understanding of deafness and hearing loss within the community and service provision._ ## _British Sign Language_ - Delivered 2 x accredited BSL level 1 courses - Bespoke course for Edge Hill University -10 students **100% pass rate** - 12 students on ‘in house’ course awaiting results _“Eddie is an excellent teacher and is very calm, patient and encouraging. Eddie made sure that group members with all different abilities were able to understand the content and join in with the activities. Eddie makes the sessions interesting through humour and lots of interaction. He is very approachable and is always eager to help. All the staff at the DRC were very welcoming and helpful and dealt with the course administration very efficiently. It was great being part of such a supportive group of students and team at the DRC - a huge thank you”._ ## _Deaf Awareness_ - 35 Deaf Awareness sessions delivered to a diverse range of service providers including hospitals, Local Authorities, and charities. _“Absolutely brilliant and informative training, the facilitator had an informal style which made me more receptive. It has helped me gain an insight and gave me greater awareness; I thoroughly enjoyed it.” –_ Whiston Hospital staff 18 ## _Outreach_ - In partnership with Knowsley MBC, the DRC provides a ‘Drop-in’ service for D/deaf people living in the Borough. Sessions are held every Friday alternating between Merseyside Society for Deaf People (MSDP) and Prescot Town Hall. - Staff attend local events and have information stands in community venues to promote services to the more isolated clients. - During Deaf Awareness Week events took place in the - local community including the local ASDA store. 19 _Strategic Aim:_ ## _Create a stronger charity to better champion and meet the needs of the D/deaf community._ - The staff and members of the management committee took part in a planning session facilitated by Halton & St Helens VCA. The outcomes formed the basis of the new business plan and started an important development phase of the management committee. - Two new Trustees were appointed, and a Chair elected. - The charity maintained its commitment to Investors in People quality standard for a further three years. - A formal staff grade and salary review took place – resulting in a new pay structure. - Staff attended a range of training courses over the past 12 months: |• Food Safety|• Health&Wellbeing|• Safeguarding Children| |---|---|---| |• SafeguardingAdults|• Mindfulness|• DataProtection| |• Health& Safety|• Equality &Diversity|• Mental Health FirstAid| - The charity received funding from three new Grant Makers – Global Make Some Noise, Garfield Weston and Liverpool 1 (Community Foundation for Merseyside) - The Chief Officer, Helen Fitzgerald was presented with a - Leadership Award at the St Helens Cares Recognition Awards ceremony. 20 - The staff team organised three fundraising Fayres raising over £2k. **----- Start of picture text -----**
Spring Fayre Cake!
Christmas Fayre Summer Fayre
**----- End of picture text -----**
- The Christmas Fayre included a Santa’s Grotto with the man himself handing out presents! • In partnership with Rebuild with Hope Charity we held two Pop-Up sales offering cut-price high-quality goods for affordable prices. We also raised funds for the Deafness Resource Centre 21 ## Future Priorities - Implement a succession plan to manage the impending retirement of the Chief Officer planned for 2025. - Continue to develop the governance structure building on the existing skills, knowledge, and experience of new and existing trustees. - Implement a funding plan to sustain the children and families’ services beyond 2025 - Develop and implement a marketing strategy to maximise opportunities to raise the profile of the organisation and attract investment. - Maximise the use of the building in terms of usage and income generation. 22 ## STAFF TEAM Ruth Turner Advocacy & Finance Manager Helen Fitzgerald Chief Officer Tanya McGibbon Service Manager Evonne Evans Communication Service Co-Ordinator Angela Edwards Equipment Officer – St Helens & Knowsley Fiona Robinson Family Support Worker Joa Lee Lead Family Worker Wendy Edwards Lyn Lowe Helen Fitzgerald Equipment Officer **C** hief Officer ommunity Engagement Worker Natasha Lofthouse Admin Support Darren Hilton Support Worker Vicky Haynes Youth Engagement Worker Sandra Wildman Admin Support 23 ## Accounts ## **DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2023** |**Unrestricted Restricted**
**Funds**
**Funds**
**Note**
**£**
**£**
**Income**
Donations and Legacies
3
3,176
-
Charitable Activities
4
362,880
146,107
Other Activities
5
15,721
-
Investments
6
329
-
**Total Income**
382,106
146,107
**Expenditure**
Raising Funds
7
35,914
-
Charitable Activities
8300,768
135,771

**Total Expenditure**
336,682
135,771
**Net income for the year**
45,424
10,336
Transfers between funds
19,119
(19,119)
**Net Movement in funds**
64,543
(8,783)
**Reconciliation of Funds**
Fund balances brought forward at 1 April 2022
342,452
40,318
Fund balances carried forward at 31 March 2023
406,995
31,535|**2023**
**Total**

**£**
3,176
508,987
15,721
329
528,213
35,914
436,539
472,453
55,760
-
55,760
382,770
438,530|**2022**
**Total**

**£**
4,027
442,798
16,257
7
463,089
36,664
404,075
440,739
22,350
-
22,350
360,420
382,770| |---|---|---| The notes on pages 13 to 22 form part of these accounts. 24 |**DEAFNESS RESOURCE CENTRE LIMITED**
**(LIMITED BY GUARANTEE)**
**BALANCE SHEET**
**AS AT 31 MARCH 2023**
**2023**
**Notes**
**£**
**£**
**Fixed Assets**
Tangible fixed assets
11
187,976
**Current Assets**
Debtors
12
44,746
Cash at bank and in hand
229,517
274,263
**Creditors: Amounts Falling**
**Due Within One Year**
13
(23,709)
**Net Current Assets**
250,554

**Net Assets**
14
438,530
**Funds**
Unrestricted funds
224,806
Unrestricted funds held in fixed assets
182,189
Restricted funds
16
31,535
438,530|**Company No.06807282**
**2022**
**£**
**£**
197,193
28,118
183,209
211,327
(25,750)
185,577
382,770
159,200
183,252
40,318
382,770| |---|---| The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2023. The members have not required the charitable company to obtain an audit of its financial statements for the year ended 31 March 2023 in accordance with Section 476 of the Companies Act 2006. The trustees acknowledge their responsibility for: - (a) ensuring that the charitable company keeps accounting records which comply with sections 386 and 387 of the Companies Act 2006, and - (b) preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company. - These financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small charitable companies. The financial statements were approved by the Board of Trustees on 11 October 2023 and were signed on its behalf by:- ## **TRUSTEE: Mr P Steele** ## **TRUSTEE: Mrs J Yates** 25 ## Declaration This Annual Report was adopted by the Management Committee of the Deafness Resource Centre Limited at their meeting held on 19[th] September 2023 and is a true reflection of the work of this organisation over the past year (1[st] April 2022– 31[st] March 2023). Signed: Paul Steele, Chair Signed: Janet Yates, Treasurer 26 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) TRUSTEES. REPORT AND ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2023 Company No: 06807282 Charity No.. 1128148 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI CONTENTS PAGE Annual Report of the Board of Trustees Independent Examiners, Report Statement Of Financial Activities 10 Balance Sheet 11 Cash Flow Statement 12 Notes to the Accounts 13-22 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023 The trustees are pleased to present their report together with the financial stalemenls of the charity for the year ended 31 March 2023. Reference and Administrative Details Charity number: 1128148 Company number: 06807282 Chief Executive: Ms H Fitzgerald Registered Office 3240 Dentons Green Lane St Helens Merseyside WA10 2QB Independent Examiner Mr David Hudd Livesey Spottiswood Chartered Accountants 17 George Street st Helens Merseyside WA10 1DB Solicitors Barrow & Cook Solicitors Limited Victoria Square Sl Helens Merseyside WA10 1HQ Directors & Trustees The directors of the charitable company (the charity) who are also its trustees for the purpose of charity law and throughout this report are collectively referred to as the trustees. The trustees serving during the year and Sin￿ the year end were as follows.. Mr P Steele - Chair Mrs J Yates - Treasurer Mr P Harvey Irelired 12 October 20221 Mr J Roberts (retired 12 October 2022) Mrs I Sankson (retired 3 January 20231 Mrs P Callaghan Mrs K Sheridan Mr G Evans Mr G Cockburn (appointed 12 October 20221 Mr B Hardiman lappoinled 21 March 2023) Co-opted Cllr L Clark In accordance with the constitution, at the Annual General Meeting all of the trustees retire and, being eligible, offer themselves for re-election. In recognition of his long-term commitment and support lo the charrty, the trustees inviled Mr P HaNey to become the Charity's Honorary President, which was accepted with much joy. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUAFiANTEEI REPORT OF THE TRUSTEES (continued} FOR THE YEAR ENDED 31 MARCH 2023 Structure, Governance and Management Governing document The Company is govemed by its Memorandum and Articles of Association. The company is limited by guarantee and has no share capital. Under the temis of the Memorandum every member of the company undertakes to contribute to the assets of the company, in the event of it being wound up while they are a member, or within one year after they cease to be a member, for payment of debts and liabilities of the company contracted before they cease to be a member, and of the costs, charges and expenses of winding up, and for the adjustment of the rights of the contributors amongst themselves such amount as may be required not ex￿edIng £10. Appointment of trustees The trustees who have served during Ihe year are set out on page 1. The trustees are elected by members ofthe company. Trustee induction and training The charity recruits, trustees and co-opted members onto the board who can provide leadership, vision and direction to sustain and develop the charily, and 5UPPOrt the achievement of ils objectives based on their skills, experience and knowledge. We actively seek to achieve an equal representation of Dldeaf and hearing members in line with our memorandum and articles of association. Nominations are made in writing using a form designed for the purpose which musl be signed by an exisling management committee member. The nomination is considered, then agreement reached at the next available committee meeting. If selected, the nominated person receives an induction pack containing the charity's memorandum and articles of assacialion, a role description and additional duties of officers and the latest annual report and accounts and business plan. Potential trustees are invited to observe at a management meeting prior to agreeing to become a trustee. We actively follow Charity Commission and NCVO (National Council for Voluntary Organisations) guidelines on effective trusteeship and planning/training sessions are held for all management committee members and staff. Organi5ation The board of trustees administer the charity. A Chief Executive is appDinled by the trustees to manage the day-t(>day operations of the charity. To facilitate effective operations, the Chief Executive has delegated authority, within terms of delegation approved by the trustees, for operational matters. Key Management Personnel The Chief Executive is regarded as key management personnel within the current structure of the charity. The trustees undertook a review of the staff grade and salary structure in January 2023, prompted by three members of staff leaving for 'financial reasons, and the resulting challenges in recruitment. The charity's pay structure had remained stagnant due lo funding pressures and the impact of the pandemic. The new strLJCture was based on current National Joint Council scales and was introduced in April 2023. The review also included a review of the CO salary and job description to reflect existing duties and responsibilities. Trustees have agreed to review the structure annually. Risk Management The trustees consider the major strategic, business and operational risks that the charity fa￿S each year when considering budgets and business plans. Systems have been developed to monitor and control these risks lo mitigate any impact that they may have in the fLrture. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE} REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 Objectives and Activities The objectives for which the Society is established are'.- For the relief of deaf, deafened, hard of hearing, deaf-blind people {beneficiariesl living primarily in the St Helens Borough and other areas of the UK {area of benefill in such charitable ways as the trustees shall deem appropriate. Mission To Challenge inequalities, advocate best practice and enable greater participation. Vision To create a community in which Dldeaf adults, young people and children can communicale, and live independent and fulfilling lives. Core Values Respect Fairness Accountability Quality for each other, clients and partners in attitude, approach and delivery to all stakeholders underpinning all we do Diversity Statement The Deafness Resource Centre eMbra￿S diversity. We recognise that everyone is individual and has a right lo be Irealed fairly. We will uphold this ethos and actively pursue equity in our service delivery, employment and recruitment processes and through our work with external partners. Chief Executive Officer's Report Al the beginning of the year, we were thrilled lo learn that we had been awarded a grant from Global Make Some Noise. The grant is to support young Dldeaf people to become more independent and confident with their deafness and hearing loss. I was invited to the local radio station as part of the publicity campaign only to be told that the grant had been doubled with additional support for overheadsl Global's ongoing support has been great, offering the charity access to their media team for the duration of the grant. The impact of cost-of-living increases and the fall-out from the pandemic has impacted on our ability to retain and replace staff. We lost three eXperIen￿d staff members, all within a period of one month, with increased salary being a contributing factor in their decision to leave. We failed lo recruit despile several attempts, putting significant pressure on the staff team who took on additional responsibilities to maintain services. We are constantly looking for ways to SLJStain services and the resources needed to deliver them to high standard, however the reality is that the funding landscape is uncertain and short-term, presenting constant risk. As a result, our salary structure had remained static for a significant period making it difficult to retain and replace staff. The trustees took the decision to undertake a grade and salary review with a commrtment lo implement an improved pay structure, which was completed in May this year. We have actively sort to appoint new trustees to replace those who have retired and to ensure we have the range of skills, knowledge and experience needed to continue the charity's journey. A new chair was appoinled," Paul Steele, whose role in the NHS involves leading on participation and engagement. All the staff and trustees took part in a planning session to start the prO￿sS of setting priorities for the nexi three years and to look at enhancing their roles as trustees. The Deafness Resource Centre remains active on local strategic groups representing the wider voluntary and community sector and its role in meeting the social and health care needs of local people, whilst contributing to social and economic growth in the Borough. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2023 On a personal note, I was honoured lo receive a Leadership Award at the St Helens Cares celebration event and a good evening was had by alll Everything contained in this report has been achieved through the dedication and hard work of the staff team, they continue to 'step up, to meet every challenge and 'go the extra mile, in support of Dldeaf people which is not always recognised. Thanks lo the Management Committee for their continued support and I look forward to working with them over the next hmelve months. Understanding and Reporting on Public Benefit The Trustees of the Deafness Resource Centre Limited are fully aware of and understand the requirement to report on the charity's activities in relation lo Public Benefit, as set out in the Charity Commission's guidance. The trustees have paid due regard to the guidance when managing the activities of the charity and in reporting on its aclivities in this annual report. Achievements and Performance The charily has a number of strategic aims against which performance is measured, as follows= l. To deliver high quality services that empower. enable and support the D/deaf community Advocacy Service- The service has supported 69 individual clients across 197 interventions. Supporting clients on a 1.1 basis to make informed choices and decisions makes a18sting and significant impact on their lives. Advocacy service clients - Impact assessment outcomes 2022-2023.. Impact indicator.. Average increase in confidence levels measured at start and end of intervention Average increase in independence levels measured at start and end of inteNention Average reduction in loneliness levels measured at start and end of intervention Average reduction in anxiety levels measured at start and end of intervention Average increase in feeling safe measured at start and end of intervention 444 500 The service works to improve access for Dldeaf people by working in partnership. Some examples.. Worked with Warringlon and Whiston Hospital Trusts lo produce Digital Stories of two deaf patients experiences when accessing Servi￿$. They will be used for staff training purposes. Executive board al Whiston Hospital granted permission for staff lo attend Deaf Awareness Training after a complaint was made regarding a deaf patient not having access to an interpreter. Northwest Ambulance Service- Input into the production of a'communication book, for use on board the ambulances. Supported three clients to challenge PIP decisions under mandatory reconsiderations. all successful. Communication SeNice - The service dealt with 1,323 interpreler bookings including 42 out of hours emergency bookings for hospitals. 97 % of requested bookings were filled. Environmental Aids- During the year 828 people were supported with their independence through the equipment servi DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 Children, YoungPeople andFamilies- From hearing loss to helping others.. A decade oftransformation at the Deafness Resource Centre for one young man. Vvhat his mum had to say.. 'My son has been a regular attender al the Deafness Resource Centre (DRC) for 10 years. Initially he started in Happy Hands, then progressed to the youth club, and now is a volunteer helper. My son developed n70derate hearing loss when he was young and needed hearing aids, unfortunately ourfamily did not know anyone with hearing loss and were unsure howbest to support hin7. When we first contacted the DRC, we were nFade to feel very welcome and given so much help and advice regarding his hearing aids for al home and school. We were able to attend weekly social 8clivities in the DRC and many trips in the Northwest. My son was also able to attend residential activities, and the DRC staff were 8m8zing with him as this was his first time away from home. As a direct result of this support from the DRC, my son became more confident, 18ss isolated, whiGh ultimately has reduced his anxiety and improved his social skills, communic8tion, and overall wellbeing. My son is now 8 volunteer helper at the DRC, and learning BSL which again would not be possible without the Supe￿ staff supporting him." During the year.. 51 individuals successfully Gompleted a six week Family Sign course. BBC Children in Need provided training and resources to deliver Money Heroes training for children. Staff trained to deliver NDCS Healthy Minds sessions for Children to explore their ernotions and deaf identity. A new service, ICAN Sign began teaching children aged 2 to 18 to sign in a fun, inclusive environment. 52 children participated. 42 families received in-depth 1..1 support across a range of issues. Resources and information were translated into different languages to support families new to the country. 2. Create greater opportunities for the D/deaf community to access peer support and community involvement Support Groups Halton Sensory Services hold Tinnitus support groups in Widnes and Runcorn supporting 75 clients. The Tinnitus Group in St Helens meets monthly supporting 90 clients. People with hearing loss are encouraged to altend support groups running in Widnes, Runcorn and St Helens. The groups meet monthly with over 100 participants. Participation - With the support of the Advocate, two deaf people have joined the Patient Participation Group in Whiston Hospital. They were involved in the consultation around a new Discharge Clinic and Can￿r Services review. There are two active members of the deaf community on the Deafness Resource Centre Management Committee. Social Activities Through funding from the Holiday Activity fund we have delivered the following aclivities for young people in Hallon and St Helens.. A monthly youth club. Young people have been involved in consultalions regarding their local area. Tearnwork - building and craft activities. Annual youth residential in Colomendy, Wales. Family fun events and activities. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 3. Facilitate a better knowledge and understanding of dealness and hearing loss within the community and service provision British Sign Language - During the year we.. Delivered 2 accredited BSL level 1 courses. Delivered a bespoke course for 10 Edge Hill University studen15 Wlth a 100°/o pass rate. Delivered an 'in-house' course for 12 studenls. Deaf Awareness - We delivered 35 deaf awareness sessions to a diverse range of service providers including hospitals, local aLJthorilies and charities. Outreach - In partnership with Knowsley MBC we provide a "drop-in" service for Dldeaf people living in the borough. Sessions are held every Friday alternating between Merseyside Society for Deaf People IMDSP} and Prescot Town Hall. Staff also attend local events and have information stands in community venues lo promote services to the more isolated clients. During Deaf Awareness Week events took place in the local community including the local ASDA slore. 4. Create a stronger charity to better champion and meet the needs of the D/deaf community During the year.. The staff and members of the management committee took part in a planning session facilitated by Halton & St Helens VCA. The outcomes formed the basis of the new business plan and started an important development phase ofthe management committee. Two new trustees were appointed and a Chair elected. The charity maintained ils commitment to Investors in People quality slandard for a further three years. A formal staff grade and salary review look place - resulting in a new pay structure. Staff attended a range of training courses over the past 12 months. The charity received funding from three new grant makers Global Make Some Noise, Garfield Weston and Liverpool 1 (Community Foundation for Merseysidel. The Chief Officer, Helen Fitzgerald was presented with a Leadership Award at the St Helens Cares Recognition Awards ceremony. The staff team organised three fundraising fayres raising over £2k. In partnership with Rebuild with Hope charity we held Iwo pop-up sales offering cut-price, high quality goods for affordable prices. We also raised funds for the Deafness Resource Centre. Financial Review Income for the year has shown an increase of £65,124 on the previous year, up from £463,089 to £528,213 in the current year. All of this increase is in relation to charitable activities. The increase is mainly due to the increased demand for interpreter services which has increased by £55,040 in the year. This is largely due to face to face appointments now taking place mare regularly following the pandemic. Grants have also seen an increase in the year of £12,439. Expenditure for the year has seen an increase of £31,714, up from £440,739 in the previous year to £472,453 in the current year. This is predominantly due to an increase in outsourced interpreter fees in order to salisfy the demand for this service. The increase in interpreter fees has been offset by a reduction in the expenditure on equipment and aids of £9,507. The trustees report a surplus of £55,760 {2022 £22,350) on its unrestricted and restricted funds. As part of ils ongoing development the charity continues to be supported by local and national partners who provide a significant part of it's funding. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continuedl FOR THE YEAR ENDED 31 MARCH 2023 Investment Powers and Policy Under the constitution, the charity has Ihe power to invest in any way the trustees wish. The trustees, having regard to the liquidity requirements of operating the char((y and to the reseNes policy have operated a policy of keeping available funds in an interest bearing account and seek to achieve a rate of interest which matches or exceeds inflation as measured by the retail prices index. Reserves Policy The Trustee5 have reviewed the Charity's need for reserves in line with guidance issued by the Charity Commission. The Trustees agree to the aim of holding at least three months, njnning costs in free reserves on the understanding that the charity's funding is not ￿rtain and to ensure that the charrty can run effectively and continue lo meet the needs of its beneficiaries. At 31 March 2023 the charity held reserves of £438,530, of which, £31,535 were restricted funds, £182,189 were unrestricted funds held in fixed assets and £224,806 were entirely unrestricted funds which equates to approximately six monlhs running costs. Accountability The charity must comply with legislation and regulation in many areas of its work, including.. Data Protection, Employment, Income Tax, National Insurance, Health and Safety, Equality & Diversity, Safeguarding, Charity Commission and Companies House. Plans for Future Periods Implement a succession plan to manage the impending retirement of the Chief Officer planned for 2025. Continue to develop the governance structure building on the existing skills, knowledge and experien of new and existing trustees. Implement a fLJnding plan to sustain the children and families, service beyond 2025. Develop and implement a marketing strate9y lo maximise opportunities to raise the profile of the organisation and attract investment. Maximise the use of the building in ternis of usage and income generalion. Trustees Responsibility Statement The trustees (who are also the directors of Deafness Resour￿ Centre Limited for the purposes of company lawl are responsible for preparing Ihe Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounling Practice} Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the slate of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to.. Select suitable accounting policies and then apply them consistently., Observe the methods and principles in the Charity SORP., Make judgements and estimates Ihal are reasonable and prudent., Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business. The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonab5e steps for the prevention and detection of fraud and other irregularities. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 Independent Examiners A motion proposing the re-appointment of David Hudd of Livesey Spottiswood as Independent Examiner of the charity will be proposed at the Annual General Meeting. This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies. Approved by order of the board of trustees on 11 October 2023 and signed on its behalf by.. Mr P Steele CHAIR INDEPENDENT EXAMINER'S REPORT TO THE BOARD OF DIRECTORS OF DEAFNESS RESOURCE CENTRE LIMITED Independent examiner's report to the trustees of Deafness Resource Centre Limited I'the company'l I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2023. Responsibilities and basis of report As the charity's trustees of the Company land also its directors for the purposes of company law} you are responsible for the preparation of the accounts in accordan￿ with the requirements of the Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 2011 ('Ihe 2011 Act,) In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5} (bl of the 2011 Act. Independent examiner's statement Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that l am qualified lo undertake the examination because l am a registered member of Ihe Institute of Chartered Accountants in England and Wales which is one of the listed bodies. I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause lo believe.. accounting records were nol kept in respect of the Company as required by section 386 of the 2006 Act., or the accounts do not accord with those records., or the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination., or the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities lapplicable lo charities preparing their accounts in accordance with the Financial Reporting Slandard applicable in the UK and Republic of Ireland {FRS 1021}. I have no con￿rn and have come across no other matters in connection with the examination lo which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Mr David Hudd Institute of Chartered Accountants in England and Wales Livesey Spottiswood Ltd 17 George Street st Helens Merseyside WA10 1DB Date.. I I CL￿￿, DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Restricted Funds Funds 2023 Total 2022 Total Note Income Donations and Legacies Charitable Activities Other Activities Investments 3,176 362,880 15,721 329 3,176 4,027 146,107 508,987 442,798 15,721 16,257 329 Totsl Income 382 106 146 107 528 213 463 089 Expenditure Raising Funds Charilable Activities 35,914 300 768 35,914 36,664 436 539 404 075 135 771 Total Expenditure 336 682 135 771 472 453 440 739 Net income for the year 45,424 10,336 55,760 22,350 Transfers between funds Net Movement in funds 64,543 18,783) 55,760 22,350 Reconciliation of Funds Fund balances brought forward at 1 April 2022 342 452 40318 382770 360420 Fund balances carried forward at 31 March 2023 406 995 ILIZQ The notes on pages 13 to 22 form part of these accounts. 10 Company No.06807282 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) BALANCE SHEET AS AT 31 MARCH 2023 2023 2022 Notss Fixed Assets Tangible fixed assets 187,976 197,193 Current Assets Debtors Cash at bank and in hand 12 44,746 229517 274,263 28,118 183209 211,327 Creditors- Amounts Falling Due Within One Year 13 Net Current Assets 250 554 185577 Net Assets 14 Funds Unrestricted funds Unrestricted funds held in fixed assets Restricted funds 224,806 182,189 159,200 183,252 40318 16 The charitable cornpany is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2023. The members have not required the charitable company lo obtain an audit of its financial statements for the year ended 31 March 2023 in accordance with Section 476 of the Companies Act 2006. The trustees acknowledge their responsibility for.. lal ensuring that the charitable company keeps accounting records which comply w'ff(h sections 386 and 387 ofthe Companies Act 2006, and Ibl preparing financial statements which give a true and fair view of the stale of affairs of the charitable company as al the end of each financial year and of its surplus or deficit for each financial year in accordan￿ withlhe requirements ofsections 394 and 395 which otherwise complywith the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company. These financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small charitable companies. The financial statemenls were approved by the Board of Trustees on 11 October 2023 and were signed on ils behalf by'.- TRUSTEE: Mr P Steele TRUSTEE.. Mrs J Yates The notes on pages 13 to 22 fom part of these accounts. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2023 2023 2022 Note Cash Flow from operating activities: Cash generated rom operations 48,031 26.181 Cash Flow frorn investing activities: Interest re￿iVed 329 Cash Flow from financing activities: Loan repayments Change in cash and cash equivalents In the reporting period 24 256 Cash and cash equivalents at 1 April 2022 183209 158 953 Total cash and cash equivalents at 31 March 2023 Note 1 Reconciliation of net incomel(expenditure) to net cash flow from operating activities 2023 2022 Net income for the reporting period las per the ststement of financial Activities) Adjustments for.. Depreciation charges Investment income Increase in debtors Increase in creditors Net cash provided by operating Activities 55,760 22,350 9,217 13291 (16,6281 9,742 17} 110,348) 12 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE} NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2023 Statutory Information Deafness Resource Centre Limited is a charrtable company, limited by guarantee and has no share capital and is registered in England and Wales. The company's registered number and registered office address can be found in the Report of the Truslees. The presentation currency of the financial statements is in the Pound Sterling (£1. Accounting Policies Basis of Preparing the financial statements The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP IFRS 102) 'Accounling and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing Iheir accounts in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021 (effective 1 January 2019}, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Companies Act 2006. The financial statements have been prepared on a going con￿rn basis under the historical cost convention. The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated. Donations. Legacies and Grants These are included in the Statement of Financial Activities (SOFA) when.. the charity becomes entitled to the donalion, legacies and grants or similar income and any conditions for receipt are met the trustees are reasonably certain they will receive it., and the Irustees are reasonably certain that the value can be reliably measured. Grants Receivable Grants for immediate expenditure are accounted for when they become receivable. Grants received for specific purposes are treated as restricted funds. Grants restricted to fulure accounting periods are deferred and recognised in those periods. Investment Income Investment income is accounted for when received. Allocation Of Costs Cosls are allocated according lo the nature of the cost. Where items involve more than one category they are apportioned bebNeen the categories according to the nature of the cost. Detailed analysis of the allocation of costs is given in notes 7 and 8 of the accounts. Taxation The charity is exempt from corporation tax on ils charitable activities. 13 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2023 Tangible Fixed Assets and Depreciation Fixed assets for charity use are capitalised at cost, where acquired, or market value as determined by the trustees where donated. Depreciation is calculated to write off the cost or valuation of fixed assets, less Iheir residual value, over their expected useful lives on the following bases.. Buildings Fixtures and Fittings Computer equipment not depreciated 5 and 10 year straight line 3 year straight line The buildings are not being depreciated as the amount of depreciation is not considered to have a material effect on the financial statements. Debtorslcreditors Both Debtors and Creditors are included in the financial statemenls at transactional value. Leased Assets Rentals payable under operating leases are charged against profrts on a straight-line basis over the periods of the leases. Assets acquired Ljnder hire purchase contracts and finan￿ leases are capitalised as tangible fixed assets and depreciat￿ in accordance with the accounting policy on depreciation,. the related obligations, net of finance costs allocated to future periods, are included in creditors. Finance costs are charged against profrts on a straight-line basis over the periods of the contracts. Pension Costs The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate. Fund Accounting Funds held by the charity are either.. Unrestricted general funds- these are funds which can be used in accordance with the charitable objects at the discretion of the trustees. Restricted fLJnds - these are funds that Gan only be used for particular restncted purposes within the objects of the charity. Restrictions arise when specified by Ihe donor or when funds are raised for particular restricted purposes. 14 DEAFNESS RESOURCE CENTRE LIMITED ILIMSTED BY GUARANTEE) NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Restricted Funds Funds 2023 2022 Total Total Income from Donations and Legacies Donations The income in 2022 was £4,027, which was all unrestricted. Unrestricted Restricted Funds Funds 2023 Total 2022 Total Charitable Activities Grants re￿iVed Furlough income Interpreting fees Training fees Access to work funding Equipment installation Equipment registration fees Individual support Third paty equipment assessments Contributions to events and activities 134,740 146,107 280,847 268,408 168 161,061 106,021 15,546 18,528 9,543 1,410 18,194 32,414 3,475 2,455 15,629 7,419 3,138 4,606 1369 161,061 15,546 9,543 18,194 3,475 15,629 3,138 The income from charitable activrties in 2022 was £442,798, of which £302,083 was unrestricted and £140,715 was restricted. Unrestricted Restricted Funds Funds 2023 2022 Total Total Other Activities Hire of Hall, Lounge and Training Suite Bank switch incentive Other sundry income 13,916 13,916 11,021 4,000 The incorne in 2022 was all unrestricted. 15 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Restricted Funds Funds 2023 2022 Total Total Investments Bank interest The income in 2022 was all unrestricted. Unrestricted Restricted Funds Funds 2023 Total 2022 Total Raising Funds Wages and salaries Pension costs Social security costs Repairs and maintenan Equipment hire Ground rent and water rates Heal and light Insuran Printing, stationery and advertising Telephone Other fundraising costs Depreciation 27,073 1,066 1,662 2,381 404 422 569 478 316 354 267 922 27,073 28,273 1,066 1,075 1,662 1,718 2,381 1,593 404 585 422 360 569 642 478 472 316 355 354 337 267 280 922 974 664 The expenses in 2022 were all unrestricted. 16 DEAFNESS RESOURCE CENTRE LIMITED {LIMITED BY GUARANTEE} NOTES TO THE ACCOUNTS (continued} FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Funds Restricted Funds 2023 Total 2022 Total Charitsble Activities Wages and salaries Pension costs Social security costs Interpreting costs Equipment and aids Training delivery Car rnileage and subsistence Repairs and maintenance EqLJipment hire Ground rent and water rates Heat and light Insuran Youth project and activities Printing, stationery and advertising Telephone Sundry expenses Li￿nceS, subscriptions and donations Depreciation Bank charges Bank loan interest staff Iraining Professional fees Governance costs (Note 9) 88,533 3,323 2,282 121,145 8,25Q 8,716 2,241 21,430 3,639 3,802 5,117 4,306 1,995 1,982 2,569 2,720 3,321 141 45 83 938 1,395 106,736 3,167 8,522 195 195,269 6,490 10,804 121,340 8,250 8,716 6,428 21,430 3,639 3,802 5,117 4,306 3,970 2,843 3,189 3,836 3,321 8,295 45 83 1,176 1,395 195,411 6,451 10,544 82,474 17,757 4,209 6,329 14,337 5,268 3,241 5,780 4,248 11,684 3.197 3,036 3,620 2,983 8,768 101 186 1,599 420 4,187 1,975 861 620 1,116 8,154 238 The expenses for charitable aclivities in 2022 were £404,075 of which £272,338 was unrestricted and £131,737 was restricted. Governance Costs Unrestricted Funds Restricted Funds 2023 Total 2022 Total Wages and salaries Pension costs Social securily Costs Accountancy - Independent Exam Accountancy - Other services Professional fees Sundry expenses 6,416 321 490 1,875 3,165 462 66 6,416 321 490 1,875 3,165 462 66 6,110 306 456 1,825 3,371 364 The expenses in 2022 were all unrestricted. 17 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS {continuedl FOR THE YEAR ENDED 31 MARCH 2023 10 staff Costs 2023 2022 Wages and salaries Social security costs Pension costs 228,758 12.956 229,794 12,718 249￿.1 The average number of employees of the charitable company analysed by function was'.- Raising Funds Charitable Activities GovernanGe Costs 10 No employee earned £60,000 per annum or more. No Trustees received remuneration for services provided to the charity. There were no other transactions in respect of trustees, no truslees received remuneration, benefit or reimbursement of travelling or other expenses. The total remuneration paid in respect of the charity's key managemenl personnel was £36.802 12022- £35,050). 18 DEAFNESS RESOURCE CENTRE LIMITED ILIM1TED BY GUARANTEE) NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 11 Tangible Fixed Assets Freehold Land & Buildings Fixtures & Fittings Computer Equipment Total Cost Al 1 April 2022 181493 157 270 380 685 Al 31 March 2023 181493 157 270 380 685 De reciation At 1 April 2022 Charge forlhe year 155,388 28,104 183,492 At 31 March 2023 156487 36 222 192 709 Net Book Values At 31 March 2023 149 78 Al 31 March 2022 The assets of the charty are used for the furtherance of the charity's objectives and also for the generation of income. 2023 2022 12 Debtors Trade debtors Prepayments 41,959 25,422 74 13 Creditors: Amounts Falling Due Within One Year 2023 2022 Trade creditors Accruals and deferred incorne Taxation and social securily Bank loan Other creditors 10,659 9,059 3,184 10,185 9,024 3,917 2,052 572 807 loo 19 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 14 Analysis Of Net Assets By Fund Unrestricted Funds Restricted Funds 2023 Total 2022 Total Fixed assets Current assets Liabilities.. Amounts falling due within one year 182,189 248,515 5,787 187,976 25,748 274,263 197,193 211,327 15 Operating Lease Commitments Al 31 March 2023 the charitable company had annual commitments under non-cancellable operating leases as sel out below'.- 2023 2022 Operating leases which expire.. Less than one year 20 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS {continued} FOR THE YEAR ENDED 31 MARCH 2023 16 Restricted Funds Movement in Resources Balance asat 1 April 2022 Outgoing and transfers Balance asat 31 March 2023 Incoming Steve Morgan Foundation Defibrillator St. Helens MBC Halton MBC {1) National Lottery Community Foundation Halton MBC121 Awards for All - Laptops Windle United fund SMF- Community Challenge Children in Need111 Happy Days Charity Children in Need121 Hallon & St Helens small grants John Moores Foundation Halton Communrty Foundation Liverpool 1 Community Foundation 7,387 (7,387) 1209) 11,440) 1629) 166,622) 1438) 12901 {1,2391 {1,9501 14,3301 (41,2481 17351 330 2,042 972 14,264 787 290 1,468 1,950 7,773 9,707 735 121 1,272 1,086 13,794 349 670 743 66,152 229 3,443 7,025 38,566 750 2,000 14,000 839 15,000 750 924 2,239 303 11,076) {11,761} (536} 115,000) Funds received from Steve Morgan Foundation are towards the employment costs of the Advocacy Officer post. Donations were received towards the purchase of a defibrillator machine. The St. Helens MBC monies were provided to support youth activities in the borough. The Halton MBC11 } monies were provided to support youth activities in the borough. National Lottery funds were used to support to Deaf children, young people and families across Merseyside. Community Foundation funds were used to fund technology due to Covid. The Halton MBC12} monies were to support the restart of services after the Covid pandemic. Awards for All funds are to be used to support technology requirements due lo Covid. The Windle United Fund monies are to support focussed activities to improve health and wellbeing. 21 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 17 Restricted Funds (continued) The Steve Morgan Foundation- Community Challenge funds are to be used to fund IT equipment and Database and to fund advocacy salary. Children in Need {1) funds to be used to support work with vulnerable children and young people living in St Helens & Halton during the Covid pandemic. The Happy Days Charity monies were towards the funding of a residential trip for deaf youths. Children in Need12) funds lo be used towards budgeting workshops for young people. Halton & St Helens small grants to be used towards volunteer support. John Moores Foundation funds to be used towards advocacy support. Halton Communily Foundation funds to be used towards self help groups. Liverpool Cornmunity Foundation funds lo be used towards salaries for the ICAN project. 18 Related Party Disclosures There were no related party transaclions. 22 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) TRUSTEES. REPORT AND ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2023 Company No: 06807282 Charity No.. 1128148 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI CONTENTS PAGE Annual Report of the Board of Trustees Independent Examiners, Report Statement Of Financial Activities 10 Balance Sheet 11 Cash Flow Statement 12 Notes to the Accounts 13-22 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023 The trustees are pleased to present their report together with the financial stalemenls of the charity for the year ended 31 March 2023. Reference and Administrative Details Charity number: 1128148 Company number: 06807282 Chief Executive: Ms H Fitzgerald Registered Office 3240 Dentons Green Lane St Helens Merseyside WA10 2QB Independent Examiner Mr David Hudd Livesey Spottiswood Chartered Accountants 17 George Street st Helens Merseyside WA10 1DB Solicitors Barrow & Cook Solicitors Limited Victoria Square Sl Helens Merseyside WA10 1HQ Directors & Trustees The directors of the charitable company (the charity) who are also its trustees for the purpose of charity law and throughout this report are collectively referred to as the trustees. The trustees serving during the year and Sin￿ the year end were as follows.. Mr P Steele - Chair Mrs J Yates - Treasurer Mr P Harvey Irelired 12 October 20221 Mr J Roberts (retired 12 October 2022) Mrs I Sankson (retired 3 January 20231 Mrs P Callaghan Mrs K Sheridan Mr G Evans Mr G Cockburn (appointed 12 October 20221 Mr B Hardiman lappoinled 21 March 2023) Co-opted Cllr L Clark In accordance with the constitution, at the Annual General Meeting all of the trustees retire and, being eligible, offer themselves for re-election. In recognition of his long-term commitment and support lo the charrty, the trustees inviled Mr P HaNey to become the Charity's Honorary President, which was accepted with much joy. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUAFiANTEEI REPORT OF THE TRUSTEES (continued} FOR THE YEAR ENDED 31 MARCH 2023 Structure, Governance and Management Governing document The Company is govemed by its Memorandum and Articles of Association. The company is limited by guarantee and has no share capital. Under the temis of the Memorandum every member of the company undertakes to contribute to the assets of the company, in the event of it being wound up while they are a member, or within one year after they cease to be a member, for payment of debts and liabilities of the company contracted before they cease to be a member, and of the costs, charges and expenses of winding up, and for the adjustment of the rights of the contributors amongst themselves such amount as may be required not ex￿edIng £10. Appointment of trustees The trustees who have served during Ihe year are set out on page 1. The trustees are elected by members ofthe company. Trustee induction and training The charity recruits, trustees and co-opted members onto the board who can provide leadership, vision and direction to sustain and develop the charily, and 5UPPOrt the achievement of ils objectives based on their skills, experience and knowledge. We actively seek to achieve an equal representation of Dldeaf and hearing members in line with our memorandum and articles of association. Nominations are made in writing using a form designed for the purpose which musl be signed by an exisling management committee member. The nomination is considered, then agreement reached at the next available committee meeting. If selected, the nominated person receives an induction pack containing the charity's memorandum and articles of assacialion, a role description and additional duties of officers and the latest annual report and accounts and business plan. Potential trustees are invited to observe at a management meeting prior to agreeing to become a trustee. We actively follow Charity Commission and NCVO (National Council for Voluntary Organisations) guidelines on effective trusteeship and planning/training sessions are held for all management committee members and staff. Organi5ation The board of trustees administer the charity. A Chief Executive is appDinled by the trustees to manage the day-t(>day operations of the charity. To facilitate effective operations, the Chief Executive has delegated authority, within terms of delegation approved by the trustees, for operational matters. Key Management Personnel The Chief Executive is regarded as key management personnel within the current structure of the charity. The trustees undertook a review of the staff grade and salary structure in January 2023, prompted by three members of staff leaving for 'financial reasons, and the resulting challenges in recruitment. The charity's pay structure had remained stagnant due lo funding pressures and the impact of the pandemic. The new strLJCture was based on current National Joint Council scales and was introduced in April 2023. The review also included a review of the CO salary and job description to reflect existing duties and responsibilities. Trustees have agreed to review the structure annually. Risk Management The trustees consider the major strategic, business and operational risks that the charity fa￿S each year when considering budgets and business plans. Systems have been developed to monitor and control these risks lo mitigate any impact that they may have in the fLrture. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE} REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 Objectives and Activities The objectives for which the Society is established are'.- For the relief of deaf, deafened, hard of hearing, deaf-blind people {beneficiariesl living primarily in the St Helens Borough and other areas of the UK {area of benefill in such charitable ways as the trustees shall deem appropriate. Mission To Challenge inequalities, advocate best practice and enable greater participation. Vision To create a community in which Dldeaf adults, young people and children can communicale, and live independent and fulfilling lives. Core Values Respect Fairness Accountability Quality for each other, clients and partners in attitude, approach and delivery to all stakeholders underpinning all we do Diversity Statement The Deafness Resource Centre eMbra￿S diversity. We recognise that everyone is individual and has a right lo be Irealed fairly. We will uphold this ethos and actively pursue equity in our service delivery, employment and recruitment processes and through our work with external partners. Chief Executive Officer's Report Al the beginning of the year, we were thrilled lo learn that we had been awarded a grant from Global Make Some Noise. The grant is to support young Dldeaf people to become more independent and confident with their deafness and hearing loss. I was invited to the local radio station as part of the publicity campaign only to be told that the grant had been doubled with additional support for overheadsl Global's ongoing support has been great, offering the charity access to their media team for the duration of the grant. The impact of cost-of-living increases and the fall-out from the pandemic has impacted on our ability to retain and replace staff. We lost three eXperIen￿d staff members, all within a period of one month, with increased salary being a contributing factor in their decision to leave. We failed lo recruit despile several attempts, putting significant pressure on the staff team who took on additional responsibilities to maintain services. We are constantly looking for ways to SLJStain services and the resources needed to deliver them to high standard, however the reality is that the funding landscape is uncertain and short-term, presenting constant risk. As a result, our salary structure had remained static for a significant period making it difficult to retain and replace staff. The trustees took the decision to undertake a grade and salary review with a commrtment lo implement an improved pay structure, which was completed in May this year. We have actively sort to appoint new trustees to replace those who have retired and to ensure we have the range of skills, knowledge and experience needed to continue the charity's journey. A new chair was appoinled," Paul Steele, whose role in the NHS involves leading on participation and engagement. All the staff and trustees took part in a planning session to start the prO￿sS of setting priorities for the nexi three years and to look at enhancing their roles as trustees. The Deafness Resource Centre remains active on local strategic groups representing the wider voluntary and community sector and its role in meeting the social and health care needs of local people, whilst contributing to social and economic growth in the Borough. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) REPORT OF THE TRUSTEES Icontinuedl FOR THE YEAR ENDED 31 MARCH 2023 On a personal note, I was honoured lo receive a Leadership Award at the St Helens Cares celebration event and a good evening was had by alll Everything contained in this report has been achieved through the dedication and hard work of the staff team, they continue to 'step up, to meet every challenge and 'go the extra mile, in support of Dldeaf people which is not always recognised. Thanks lo the Management Committee for their continued support and I look forward to working with them over the next hmelve months. Understanding and Reporting on Public Benefit The Trustees of the Deafness Resource Centre Limited are fully aware of and understand the requirement to report on the charity's activities in relation lo Public Benefit, as set out in the Charity Commission's guidance. The trustees have paid due regard to the guidance when managing the activities of the charity and in reporting on its aclivities in this annual report. Achievements and Performance The charily has a number of strategic aims against which performance is measured, as follows= l. To deliver high quality services that empower. enable and support the D/deaf community Advocacy Service- The service has supported 69 individual clients across 197 interventions. Supporting clients on a 1.1 basis to make informed choices and decisions makes a18sting and significant impact on their lives. Advocacy service clients - Impact assessment outcomes 2022-2023.. Impact indicator.. Average increase in confidence levels measured at start and end of intervention Average increase in independence levels measured at start and end of inteNention Average reduction in loneliness levels measured at start and end of intervention Average reduction in anxiety levels measured at start and end of intervention Average increase in feeling safe measured at start and end of intervention 444 500 The service works to improve access for Dldeaf people by working in partnership. Some examples.. Worked with Warringlon and Whiston Hospital Trusts lo produce Digital Stories of two deaf patients experiences when accessing Servi￿$. They will be used for staff training purposes. Executive board al Whiston Hospital granted permission for staff lo attend Deaf Awareness Training after a complaint was made regarding a deaf patient not having access to an interpreter. Northwest Ambulance Service- Input into the production of a'communication book, for use on board the ambulances. Supported three clients to challenge PIP decisions under mandatory reconsiderations. all successful. Communication SeNice - The service dealt with 1,323 interpreler bookings including 42 out of hours emergency bookings for hospitals. 97 % of requested bookings were filled. Environmental Aids- During the year 828 people were supported with their independence through the equipment servi DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 Children, YoungPeople andFamilies- From hearing loss to helping others.. A decade oftransformation at the Deafness Resource Centre for one young man. Vvhat his mum had to say.. 'My son has been a regular attender al the Deafness Resource Centre (DRC) for 10 years. Initially he started in Happy Hands, then progressed to the youth club, and now is a volunteer helper. My son developed n70derate hearing loss when he was young and needed hearing aids, unfortunately ourfamily did not know anyone with hearing loss and were unsure howbest to support hin7. When we first contacted the DRC, we were nFade to feel very welcome and given so much help and advice regarding his hearing aids for al home and school. We were able to attend weekly social 8clivities in the DRC and many trips in the Northwest. My son was also able to attend residential activities, and the DRC staff were 8m8zing with him as this was his first time away from home. As a direct result of this support from the DRC, my son became more confident, 18ss isolated, whiGh ultimately has reduced his anxiety and improved his social skills, communic8tion, and overall wellbeing. My son is now 8 volunteer helper at the DRC, and learning BSL which again would not be possible without the Supe￿ staff supporting him." During the year.. 51 individuals successfully Gompleted a six week Family Sign course. BBC Children in Need provided training and resources to deliver Money Heroes training for children. Staff trained to deliver NDCS Healthy Minds sessions for Children to explore their ernotions and deaf identity. A new service, ICAN Sign began teaching children aged 2 to 18 to sign in a fun, inclusive environment. 52 children participated. 42 families received in-depth 1..1 support across a range of issues. Resources and information were translated into different languages to support families new to the country. 2. Create greater opportunities for the D/deaf community to access peer support and community involvement Support Groups Halton Sensory Services hold Tinnitus support groups in Widnes and Runcorn supporting 75 clients. The Tinnitus Group in St Helens meets monthly supporting 90 clients. People with hearing loss are encouraged to altend support groups running in Widnes, Runcorn and St Helens. The groups meet monthly with over 100 participants. Participation - With the support of the Advocate, two deaf people have joined the Patient Participation Group in Whiston Hospital. They were involved in the consultation around a new Discharge Clinic and Can￿r Services review. There are two active members of the deaf community on the Deafness Resource Centre Management Committee. Social Activities Through funding from the Holiday Activity fund we have delivered the following aclivities for young people in Hallon and St Helens.. A monthly youth club. Young people have been involved in consultalions regarding their local area. Tearnwork - building and craft activities. Annual youth residential in Colomendy, Wales. Family fun events and activities. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 3. Facilitate a better knowledge and understanding of dealness and hearing loss within the community and service provision British Sign Language - During the year we.. Delivered 2 accredited BSL level 1 courses. Delivered a bespoke course for 10 Edge Hill University studen15 Wlth a 100°/o pass rate. Delivered an 'in-house' course for 12 studenls. Deaf Awareness - We delivered 35 deaf awareness sessions to a diverse range of service providers including hospitals, local aLJthorilies and charities. Outreach - In partnership with Knowsley MBC we provide a "drop-in" service for Dldeaf people living in the borough. Sessions are held every Friday alternating between Merseyside Society for Deaf People IMDSP} and Prescot Town Hall. Staff also attend local events and have information stands in community venues lo promote services to the more isolated clients. During Deaf Awareness Week events took place in the local community including the local ASDA slore. 4. Create a stronger charity to better champion and meet the needs of the D/deaf community During the year.. The staff and members of the management committee took part in a planning session facilitated by Halton & St Helens VCA. The outcomes formed the basis of the new business plan and started an important development phase ofthe management committee. Two new trustees were appointed and a Chair elected. The charity maintained ils commitment to Investors in People quality slandard for a further three years. A formal staff grade and salary review look place - resulting in a new pay structure. Staff attended a range of training courses over the past 12 months. The charity received funding from three new grant makers Global Make Some Noise, Garfield Weston and Liverpool 1 (Community Foundation for Merseysidel. The Chief Officer, Helen Fitzgerald was presented with a Leadership Award at the St Helens Cares Recognition Awards ceremony. The staff team organised three fundraising fayres raising over £2k. In partnership with Rebuild with Hope charity we held Iwo pop-up sales offering cut-price, high quality goods for affordable prices. We also raised funds for the Deafness Resource Centre. Financial Review Income for the year has shown an increase of £65,124 on the previous year, up from £463,089 to £528,213 in the current year. All of this increase is in relation to charitable activities. The increase is mainly due to the increased demand for interpreter services which has increased by £55,040 in the year. This is largely due to face to face appointments now taking place mare regularly following the pandemic. Grants have also seen an increase in the year of £12,439. Expenditure for the year has seen an increase of £31,714, up from £440,739 in the previous year to £472,453 in the current year. This is predominantly due to an increase in outsourced interpreter fees in order to salisfy the demand for this service. The increase in interpreter fees has been offset by a reduction in the expenditure on equipment and aids of £9,507. The trustees report a surplus of £55,760 {2022 £22,350) on its unrestricted and restricted funds. As part of ils ongoing development the charity continues to be supported by local and national partners who provide a significant part of it's funding. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continuedl FOR THE YEAR ENDED 31 MARCH 2023 Investment Powers and Policy Under the constitution, the charity has Ihe power to invest in any way the trustees wish. The trustees, having regard to the liquidity requirements of operating the char((y and to the reseNes policy have operated a policy of keeping available funds in an interest bearing account and seek to achieve a rate of interest which matches or exceeds inflation as measured by the retail prices index. Reserves Policy The Trustee5 have reviewed the Charity's need for reserves in line with guidance issued by the Charity Commission. The Trustees agree to the aim of holding at least three months, njnning costs in free reserves on the understanding that the charity's funding is not ￿rtain and to ensure that the charrty can run effectively and continue lo meet the needs of its beneficiaries. At 31 March 2023 the charity held reserves of £438,530, of which, £31,535 were restricted funds, £182,189 were unrestricted funds held in fixed assets and £224,806 were entirely unrestricted funds which equates to approximately six monlhs running costs. Accountability The charity must comply with legislation and regulation in many areas of its work, including.. Data Protection, Employment, Income Tax, National Insurance, Health and Safety, Equality & Diversity, Safeguarding, Charity Commission and Companies House. Plans for Future Periods Implement a succession plan to manage the impending retirement of the Chief Officer planned for 2025. Continue to develop the governance structure building on the existing skills, knowledge and experien of new and existing trustees. Implement a fLJnding plan to sustain the children and families, service beyond 2025. Develop and implement a marketing strate9y lo maximise opportunities to raise the profile of the organisation and attract investment. Maximise the use of the building in ternis of usage and income generalion. Trustees Responsibility Statement The trustees (who are also the directors of Deafness Resour￿ Centre Limited for the purposes of company lawl are responsible for preparing Ihe Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounling Practice} Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the slate of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to.. Select suitable accounting policies and then apply them consistently., Observe the methods and principles in the Charity SORP., Make judgements and estimates Ihal are reasonable and prudent., Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business. The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonab5e steps for the prevention and detection of fraud and other irregularities. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES (continued) FOR THE YEAR ENDED 31 MARCH 2023 Independent Examiners A motion proposing the re-appointment of David Hudd of Livesey Spottiswood as Independent Examiner of the charity will be proposed at the Annual General Meeting. This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies. Approved by order of the board of trustees on 11 October 2023 and signed on its behalf by.. Mr P Steele CHAIR INDEPENDENT EXAMINER'S REPORT TO THE BOARD OF DIRECTORS OF DEAFNESS RESOURCE CENTRE LIMITED Independent examiner's report to the trustees of Deafness Resource Centre Limited I'the company'l I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2023. Responsibilities and basis of report As the charity's trustees of the Company land also its directors for the purposes of company law} you are responsible for the preparation of the accounts in accordan￿ with the requirements of the Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 2011 ('Ihe 2011 Act,) In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5} (bl of the 2011 Act. Independent examiner's statement Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that l am qualified lo undertake the examination because l am a registered member of Ihe Institute of Chartered Accountants in England and Wales which is one of the listed bodies. I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause lo believe.. accounting records were nol kept in respect of the Company as required by section 386 of the 2006 Act., or the accounts do not accord with those records., or the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination., or the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities lapplicable lo charities preparing their accounts in accordance with the Financial Reporting Slandard applicable in the UK and Republic of Ireland {FRS 1021}. I have no con￿rn and have come across no other matters in connection with the examination lo which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Mr David Hudd Institute of Chartered Accountants in England and Wales Livesey Spottiswood Ltd 17 George Street st Helens Merseyside WA10 1DB Date.. I I CL￿￿, DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Restricted Funds Funds 2023 Total 2022 Total Note Income Donations and Legacies Charitable Activities Other Activities Investments 3,176 362,880 15,721 329 3,176 4,027 146,107 508,987 442,798 15,721 16,257 329 Totsl Income 382 106 146 107 528 213 463 089 Expenditure Raising Funds Charilable Activities 35,914 300 768 35,914 36,664 436 539 404 075 135 771 Total Expenditure 336 682 135 771 472 453 440 739 Net income for the year 45,424 10,336 55,760 22,350 Transfers between funds Net Movement in funds 64,543 18,783) 55,760 22,350 Reconciliation of Funds Fund balances brought forward at 1 April 2022 342 452 40318 382770 360420 Fund balances carried forward at 31 March 2023 406 995 ILIZQ The notes on pages 13 to 22 form part of these accounts. 10 Company No.06807282 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) BALANCE SHEET AS AT 31 MARCH 2023 2023 2022 Notss Fixed Assets Tangible fixed assets 187,976 197,193 Current Assets Debtors Cash at bank and in hand 12 44,746 229517 274,263 28,118 183209 211,327 Creditors- Amounts Falling Due Within One Year 13 Net Current Assets 250 554 185577 Net Assets 14 Funds Unrestricted funds Unrestricted funds held in fixed assets Restricted funds 224,806 182,189 159,200 183,252 40318 16 The charitable cornpany is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2023. The members have not required the charitable company lo obtain an audit of its financial statements for the year ended 31 March 2023 in accordance with Section 476 of the Companies Act 2006. The trustees acknowledge their responsibility for.. lal ensuring that the charitable company keeps accounting records which comply w'ff(h sections 386 and 387 ofthe Companies Act 2006, and Ibl preparing financial statements which give a true and fair view of the stale of affairs of the charitable company as al the end of each financial year and of its surplus or deficit for each financial year in accordan￿ withlhe requirements ofsections 394 and 395 which otherwise complywith the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company. These financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small charitable companies. The financial statemenls were approved by the Board of Trustees on 11 October 2023 and were signed on ils behalf by'.- TRUSTEE: Mr P Steele TRUSTEE.. Mrs J Yates The notes on pages 13 to 22 fom part of these accounts. DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2023 2023 2022 Note Cash Flow from operating activities: Cash generated rom operations 48,031 26.181 Cash Flow frorn investing activities: Interest re￿iVed 329 Cash Flow from financing activities: Loan repayments Change in cash and cash equivalents In the reporting period 24 256 Cash and cash equivalents at 1 April 2022 183209 158 953 Total cash and cash equivalents at 31 March 2023 Note 1 Reconciliation of net incomel(expenditure) to net cash flow from operating activities 2023 2022 Net income for the reporting period las per the ststement of financial Activities) Adjustments for.. Depreciation charges Investment income Increase in debtors Increase in creditors Net cash provided by operating Activities 55,760 22,350 9,217 13291 (16,6281 9,742 17} 110,348) 12 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE} NOTES TO THE ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2023 Statutory Information Deafness Resource Centre Limited is a charrtable company, limited by guarantee and has no share capital and is registered in England and Wales. The company's registered number and registered office address can be found in the Report of the Truslees. The presentation currency of the financial statements is in the Pound Sterling (£1. Accounting Policies Basis of Preparing the financial statements The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP IFRS 102) 'Accounling and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing Iheir accounts in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021 (effective 1 January 2019}, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Companies Act 2006. The financial statements have been prepared on a going con￿rn basis under the historical cost convention. The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated. Donations. Legacies and Grants These are included in the Statement of Financial Activities (SOFA) when.. the charity becomes entitled to the donalion, legacies and grants or similar income and any conditions for receipt are met the trustees are reasonably certain they will receive it., and the Irustees are reasonably certain that the value can be reliably measured. Grants Receivable Grants for immediate expenditure are accounted for when they become receivable. Grants received for specific purposes are treated as restricted funds. Grants restricted to fulure accounting periods are deferred and recognised in those periods. Investment Income Investment income is accounted for when received. Allocation Of Costs Cosls are allocated according lo the nature of the cost. Where items involve more than one category they are apportioned bebNeen the categories according to the nature of the cost. Detailed analysis of the allocation of costs is given in notes 7 and 8 of the accounts. Taxation The charity is exempt from corporation tax on ils charitable activities. 13 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2023 Tangible Fixed Assets and Depreciation Fixed assets for charity use are capitalised at cost, where acquired, or market value as determined by the trustees where donated. Depreciation is calculated to write off the cost or valuation of fixed assets, less Iheir residual value, over their expected useful lives on the following bases.. Buildings Fixtures and Fittings Computer equipment not depreciated 5 and 10 year straight line 3 year straight line The buildings are not being depreciated as the amount of depreciation is not considered to have a material effect on the financial statements. Debtorslcreditors Both Debtors and Creditors are included in the financial statemenls at transactional value. Leased Assets Rentals payable under operating leases are charged against profrts on a straight-line basis over the periods of the leases. Assets acquired Ljnder hire purchase contracts and finan￿ leases are capitalised as tangible fixed assets and depreciat￿ in accordance with the accounting policy on depreciation,. the related obligations, net of finance costs allocated to future periods, are included in creditors. Finance costs are charged against profrts on a straight-line basis over the periods of the contracts. Pension Costs The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate. Fund Accounting Funds held by the charity are either.. Unrestricted general funds- these are funds which can be used in accordance with the charitable objects at the discretion of the trustees. Restricted fLJnds - these are funds that Gan only be used for particular restncted purposes within the objects of the charity. Restrictions arise when specified by Ihe donor or when funds are raised for particular restricted purposes. 14 DEAFNESS RESOURCE CENTRE LIMITED ILIMSTED BY GUARANTEE) NOTES TO THE ACCOUNTS Icontinuedl FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Restricted Funds Funds 2023 2022 Total Total Income from Donations and Legacies Donations The income in 2022 was £4,027, which was all unrestricted. Unrestricted Restricted Funds Funds 2023 Total 2022 Total Charitable Activities Grants re￿iVed Furlough income Interpreting fees Training fees Access to work funding Equipment installation Equipment registration fees Individual support Third paty equipment assessments Contributions to events and activities 134,740 146,107 280,847 268,408 168 161,061 106,021 15,546 18,528 9,543 1,410 18,194 32,414 3,475 2,455 15,629 7,419 3,138 4,606 1369 161,061 15,546 9,543 18,194 3,475 15,629 3,138 The income from charitable activrties in 2022 was £442,798, of which £302,083 was unrestricted and £140,715 was restricted. Unrestricted Restricted Funds Funds 2023 2022 Total Total Other Activities Hire of Hall, Lounge and Training Suite Bank switch incentive Other sundry income 13,916 13,916 11,021 4,000 The incorne in 2022 was all unrestricted. 15 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Restricted Funds Funds 2023 2022 Total Total Investments Bank interest The income in 2022 was all unrestricted. Unrestricted Restricted Funds Funds 2023 Total 2022 Total Raising Funds Wages and salaries Pension costs Social security costs Repairs and maintenan Equipment hire Ground rent and water rates Heal and light Insuran Printing, stationery and advertising Telephone Other fundraising costs Depreciation 27,073 1,066 1,662 2,381 404 422 569 478 316 354 267 922 27,073 28,273 1,066 1,075 1,662 1,718 2,381 1,593 404 585 422 360 569 642 478 472 316 355 354 337 267 280 922 974 664 The expenses in 2022 were all unrestricted. 16 DEAFNESS RESOURCE CENTRE LIMITED {LIMITED BY GUARANTEE} NOTES TO THE ACCOUNTS (continued} FOR THE YEAR ENDED 31 MARCH 2023 Unrestricted Funds Restricted Funds 2023 Total 2022 Total Charitsble Activities Wages and salaries Pension costs Social security costs Interpreting costs Equipment and aids Training delivery Car rnileage and subsistence Repairs and maintenance EqLJipment hire Ground rent and water rates Heat and light Insuran Youth project and activities Printing, stationery and advertising Telephone Sundry expenses Li￿nceS, subscriptions and donations Depreciation Bank charges Bank loan interest staff Iraining Professional fees Governance costs (Note 9) 88,533 3,323 2,282 121,145 8,25Q 8,716 2,241 21,430 3,639 3,802 5,117 4,306 1,995 1,982 2,569 2,720 3,321 141 45 83 938 1,395 106,736 3,167 8,522 195 195,269 6,490 10,804 121,340 8,250 8,716 6,428 21,430 3,639 3,802 5,117 4,306 3,970 2,843 3,189 3,836 3,321 8,295 45 83 1,176 1,395 195,411 6,451 10,544 82,474 17,757 4,209 6,329 14,337 5,268 3,241 5,780 4,248 11,684 3.197 3,036 3,620 2,983 8,768 101 186 1,599 420 4,187 1,975 861 620 1,116 8,154 238 The expenses for charitable aclivities in 2022 were £404,075 of which £272,338 was unrestricted and £131,737 was restricted. Governance Costs Unrestricted Funds Restricted Funds 2023 Total 2022 Total Wages and salaries Pension costs Social securily Costs Accountancy - Independent Exam Accountancy - Other services Professional fees Sundry expenses 6,416 321 490 1,875 3,165 462 66 6,416 321 490 1,875 3,165 462 66 6,110 306 456 1,825 3,371 364 The expenses in 2022 were all unrestricted. 17 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS {continuedl FOR THE YEAR ENDED 31 MARCH 2023 10 staff Costs 2023 2022 Wages and salaries Social security costs Pension costs 228,758 12.956 229,794 12,718 249￿.1 The average number of employees of the charitable company analysed by function was'.- Raising Funds Charitable Activities GovernanGe Costs 10 No employee earned £60,000 per annum or more. No Trustees received remuneration for services provided to the charity. There were no other transactions in respect of trustees, no truslees received remuneration, benefit or reimbursement of travelling or other expenses. The total remuneration paid in respect of the charity's key managemenl personnel was £36.802 12022- £35,050). 18 DEAFNESS RESOURCE CENTRE LIMITED ILIM1TED BY GUARANTEE) NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 11 Tangible Fixed Assets Freehold Land & Buildings Fixtures & Fittings Computer Equipment Total Cost Al 1 April 2022 181493 157 270 380 685 Al 31 March 2023 181493 157 270 380 685 De reciation At 1 April 2022 Charge forlhe year 155,388 28,104 183,492 At 31 March 2023 156487 36 222 192 709 Net Book Values At 31 March 2023 149 78 Al 31 March 2022 The assets of the charty are used for the furtherance of the charity's objectives and also for the generation of income. 2023 2022 12 Debtors Trade debtors Prepayments 41,959 25,422 74 13 Creditors: Amounts Falling Due Within One Year 2023 2022 Trade creditors Accruals and deferred incorne Taxation and social securily Bank loan Other creditors 10,659 9,059 3,184 10,185 9,024 3,917 2,052 572 807 loo 19 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 14 Analysis Of Net Assets By Fund Unrestricted Funds Restricted Funds 2023 Total 2022 Total Fixed assets Current assets Liabilities.. Amounts falling due within one year 182,189 248,515 5,787 187,976 25,748 274,263 197,193 211,327 15 Operating Lease Commitments Al 31 March 2023 the charitable company had annual commitments under non-cancellable operating leases as sel out below'.- 2023 2022 Operating leases which expire.. Less than one year 20 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEEI NOTES TO THE ACCOUNTS {continued} FOR THE YEAR ENDED 31 MARCH 2023 16 Restricted Funds Movement in Resources Balance asat 1 April 2022 Outgoing and transfers Balance asat 31 March 2023 Incoming Steve Morgan Foundation Defibrillator St. Helens MBC Halton MBC {1) National Lottery Community Foundation Halton MBC121 Awards for All - Laptops Windle United fund SMF- Community Challenge Children in Need111 Happy Days Charity Children in Need121 Hallon & St Helens small grants John Moores Foundation Halton Communrty Foundation Liverpool 1 Community Foundation 7,387 (7,387) 1209) 11,440) 1629) 166,622) 1438) 12901 {1,2391 {1,9501 14,3301 (41,2481 17351 330 2,042 972 14,264 787 290 1,468 1,950 7,773 9,707 735 121 1,272 1,086 13,794 349 670 743 66,152 229 3,443 7,025 38,566 750 2,000 14,000 839 15,000 750 924 2,239 303 11,076) {11,761} (536} 115,000) Funds received from Steve Morgan Foundation are towards the employment costs of the Advocacy Officer post. Donations were received towards the purchase of a defibrillator machine. The St. Helens MBC monies were provided to support youth activities in the borough. The Halton MBC11 } monies were provided to support youth activities in the borough. National Lottery funds were used to support to Deaf children, young people and families across Merseyside. Community Foundation funds were used to fund technology due to Covid. The Halton MBC12} monies were to support the restart of services after the Covid pandemic. Awards for All funds are to be used to support technology requirements due lo Covid. The Windle United Fund monies are to support focussed activities to improve health and wellbeing. 21 DEAFNESS RESOURCE CENTRE LIMITED (LIMITED BY GUARANTEE) NOTES TO THE ACCOUNTS (continued) FOR THE YEAR ENDED 31 MARCH 2023 17 Restricted Funds (continued) The Steve Morgan Foundation- Community Challenge funds are to be used to fund IT equipment and Database and to fund advocacy salary. Children in Need {1) funds to be used to support work with vulnerable children and young people living in St Helens & Halton during the Covid pandemic. The Happy Days Charity monies were towards the funding of a residential trip for deaf youths. Children in Need12) funds lo be used towards budgeting workshops for young people. Halton & St Helens small grants to be used towards volunteer support. John Moores Foundation funds to be used towards advocacy support. Halton Communily Foundation funds to be used towards self help groups. Liverpool Cornmunity Foundation funds lo be used towards salaries for the ICAN project. 18 Related Party Disclosures There were no related party transaclions. 22