Charity regi¥tration number 1127300 (England and Wales)
Company rogistration number 6638750
VOLUNTEER CENTRE TOWER HAMLETS
ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024

VOLUNTEER CENTRE TOWER HAMLETS
LEGAL AND ADMINISTRATIVE INFORMATION
Tru8t¢e8
Karin Maschler
Leo Zawadzki
Megan Cowley
Louise Theophile
Rirardo Lobo
(Appointed 29August 20241
Senior management
Catherine Bavag8
Chief executive offi￿r
Ch•rlty numbar (England and Wale81
1127300
Company number
6638750
Raglstered office
Norvin House
45-55 Commercial Street
London
E16BD
Auditor
Kingston BurTowesAudit Ltd
308 Ewell Road
Surbiton
Surrey
I([6 7AL
Bankers
The Co-operats've 8ank PLC
PO Box 250
Dèll House
Skelmersdale
WN8 6VVT

VOLUNTEER CENTRE TOWER HAMLETS
CONTENTS
Page
Trustees report
Independent auditorfs report
19-21
Statement of financial activtties
Balance sheet
23
Notes to the financAal statements
24-31

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The trustees present their annual report and financial statements for the year èndéd 30 September 2024.
Thtt flnanaal statements have been prepar8d in accordance with the accounting policies sel out in note 1 to the
rinanoial statements and comply with the charity's govérning document, the Ccimpanies Act 2006, FRS 102 The
Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Charities SORP Accounting
arhd Reporting by Charities.. Statement of Recommended Pra¢tiGe applicable to charities preparing their accounts in
accordaneE with the Financial Reporting Standard applicabl8 in Ihg UK 8nd Republic of Ireland IFRS 1021"
Obl•ctl¥es and activitie
Volunteer Centre Towèr Hamlets IVCTHI is the recognised volunteering infrastructure agency in the London
Borough ofTower Hamle18. Our ¢harty's ol'ects are..
The promotion of any charitable purpose lor the benefit of the community of Tower Hamlets, Greater
L(>ndon, in particular the relief of th088 in by réason of youth, age, ill-health, disability or other SOCAal
or economic disadvantage.
Thè promotion and advancement of voluntary work for charitable purposes for the benefit ofthe community.
predominantly in the London Borough of Tower Hamlets, but additionally promotion and advan￿ment of
volunEary work sub-Tegionally, regionally and nationally.
In fomiing our obje¢tive3, th8 trustees confirm that they have complied wth the requiremgnis of seelion 17 of the
CharitiesAct 2011 to have due rÈgard for the public benefit guidance published by the Charity Commission.
Missitsn
Our mission Is to provide a comprehensive volunteeriw infrastructure sèrvicé to non-profit groups and communities
in Tower Hamlets, to tncTease the quality. quantity and impact of voluntèèring in the borough.
Core Funcfjons
Our 5 cclre functions are..
Volunt88r Brokerage- ensurin9 that the general public and all sectors are better informed about and have a(Less
lo an effective and erricient brokerage service
Good Practice D8v•lopm•nt- helping organisations to improve or attain positlve consistency in their volunteering
programmes
D•voloping Volunteerlng Opportunitiès
volunteering localty
increasing and improving the quantity, quality, and diversity of
Voice ot Volunt8erlng- creating an increased awarènèss of Issues impacttng volunteering
stratègie Dèv&lopm8nt of Volunteering
engagement Trmlh loeal networks and decision~makers to create a
positive environment in which volunteering is flourishing.

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Achlevements and perfomian¢e
Our brokerage SerV￿e linked potenlial volunteers 1¢) not-for-profft organisations that needed help. We brokered
people aged 16+ who lived, worked or studied in Tower Hamlets, providing them with information about suitable
voluntèéring roles and encouraging applications. Wo promoted VDlunteering via our websile, and by sending regular
email alèrts to individuals who registered with us and expressed an interest in st8rting to volunteer.
Although we dKI not offer 8 full employer supported volunt*ring {ESVI service, we provided a Signptssling fun¢titsn
for companies. We receivod 71 enquiribs from private sector companies interested in ESV and referrod 65
companies lo local Volunteèr Involving Organisations that offered corporate team volunteering events.
Sincè 1 November 2023, Volunteer Centre ToweT Hamlets has been delivering two new projects- METS and IETV-
both fundèd by the London Borough of Tower Hamlets through the Mayor's Community Grants Programme.
Minoritised Ethnic Trustees IMETS) Project
The METS P￿Ject aims to increase diversity in charity leadership by supporting Tower Hamlets re$￿entS from
Glob81 M8jority communitias to become trustees. PartiC4panls complete a short training Gourse on the essentials of
teing a trustee. Training énhanTrs participants, knowledge and confidence in governance, prepa￿n9 them for future
board roles. Trainees are matched to trustee vacancitrs in participating charities, where they contribute their skills.
l¢ved experience and local knowledgo.
In the first year of METS delivery..
24 participants successfully completed Iruslee training
18 trainees wèiè matched with charity boards Itarget.. 19
20 of the 24 partiapants183Q/ol were women Itargel.. 60Y.I
18 ¢harities participated. ol which 12187/01 appointed trust888.
100°/u of 5UTV¢y respondents Inc￿ased their knowledge of the roles 8nd responsibilitiès of trusté6s, and
95% increased their confidence in applying for trusteeships as a result of the training, exceeding our18rget of 900k.
Improvlng Employability Through Volunteering IIETVI
Our Improving Employability Through Volunteering IIETVI project helps Tower Hamlets residents who are
némployed, under-employed or in unsatisfactory ornployrnent to build th&r skills and confidence and gain
workplace Èxperien￿ through volunteering. The project tsrgets excluded groups, many ol who are furthest from the
labour market.
Each year our target is to provide 120 individuals with one-towone or group 8UPPOrt. wlh at leg5175% reporting
increased confidence and employability skills. The aim is for 60 participants a year to 818rt volunteeFing in roles that
provide relevant experience ftrrlulure employment.
To achieve these targets the project offered outreach presentations, workshops and personalised support lo match
individuals with suitable opportunities. Partnerships wtth the Council's WoikPath, Nèw City College, Idea Stores and
other key referral agenGies helped to ensure that volunteering placements align with participants, career goals.
Regulol monitoring tracked progress, ensuring participants gained meaningful experience. We also delivered
onlin8 workshops on 'Filling in Volunteer Role Applications & Preparing for Volunlegring Intetviews..
In the first year of IETV delivery..
129 participants were enrolled and are being supported into volunteering opportunities tailored lo their
interests.
24 volunteers have already wnfirmÈd that thèy have started volunteering.

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Volunl88ring Fair
As part of the IETV project we delivered the Tower Hamlets Voluntserfng Falr on 3 June 2024 at the Town Hall, in
partnership with the counal's Workpath. Th8 F8ir took place during Volunteers, Week. Twenty eight charities
reuuiling volunteers held stalls, offering a widè range of roles. 79Yo of stallholders received mole exprèssions of
interest in their volunteer roles than expected, and 100¢A were keen to attend a future fair. 430 regdèntg attended
the Fair. wth 96ts/0 reporting having found roles that interested them, and 89.kn reporting that thè Far had exeeeded
their expectations.
Rlsing Voluntser Numbers
Between 1 October 2023 and 30 September 2024, 980 new volunt&er$ registered with us, averaging just under 82
per month
a very signrficant incrÈase of 44.8°k on the previous year 12022-23". 6771. This is a notable
achievement in contrast wth the national pl¢ture of falling interest in volunteeriro.
Client Demographles
We aimed to provldo an Inclusive brokerage service to a wide range of vrAunteers, refie£*ing the diverse
communities in Tow8r Hamlets. We requested equalities data Irom 811 volunteers at the point of registration. but
many chose lo withhold some infomalion on their prole¢ted ¢haracterisd'cs. The resulting dats on volLJnlèér
demographics that follows is therefore incomplete, but giv8s a fair indication ol the p￿pIe using cur services and ol
shifting pattems.
A9è
81Y.179101 $80 volunteers) provided infoimation on their age. Almost half1490/0l of all volunteers were aged 20-34
1386 of 791 volunteers), a very similar pictur8 t(1 2022-23. Aecording to Census 2021 data. 37.8tr/o of Towèr Hamlets
residents are aged 20-34, $0 VCTH performed extremely well at attracting younger adults to volunteèr.
In 2022-23 young people agéd 15 to 19 accounted lor 13°k of our clients. This year Ihat fBJure ro* to 17Y.1136 of
791 volunteers), illustrating 8 growlng appetite for volunteering among youngèr peL)ple.
Pèople over 50 made up ju818°10185 of 791 volunteers) of our dients.
187
167
130
ILLI
109
98
80
fj4
42
4L)
24
•TotaS

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Disabilty
62 / 1610 of 980 voluntser81 disdtssed infom)ation about disability. Of thèm, 86Vts1526 r)f 61 Cl volunteers) told us
that they had no disability, while 14%184 of 610 volunteers} disclosed they had a disability, down slighlly from 19V¢
In 2022-23. The largest group had mental health ctsnditions. At 14V/o, the number ol Disabled peO￿e accessing our
brokerage semce was lowei than the borough pro*ile. Aeeording to the Census 2021, 20.1°k of Towor Hamlet8
r88idents declared long-term health conditions or disabilities that limit their day-to4ay activities.
S26
JOO
370
25
14
23
q>
Yumber OEVolunteers
Gender
91%1892 of 980 volunteers) disclosed their gender. Of these, 89%1614 of 8921 defined as female12022-23.. 72Y¢l
and 30Y. 1268 of 8921 identified as male - a small increase from 28¢A in 2022-23. Five volunteers chose not lo
disclose their gender. while two identified as non~binary and three as Ir•nsgonder. According to the Census 2021.
the borough's residents arg 50.2¢/o mal8 and 49.8Q/o femab. VCTH exTrlled al reaching women, although the
number of male dients is growing è8¢h year.
614
00
501)
208
00
IOO
88
GE:Idek' lot
1.4Lt
Y￿￿.bi￿a1}- Ti'&i"-ge'ther
umber ofVolunteer5

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT {INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Soxualty
50Y,1490 of 980 volunteers) discl(>sed infomiation about their sexu81ty- 8 small Inuease from 45°A disclosing in
2022-23. Of these respondents, 890/0 1435 of 4901 identified as heterosexual. Tho proportion of volunteers
identifying as lesbian, gay, or bisexual increased to 11¥0155 of 4901 from 8Yo in 2022-23. According to Census 2021
data, 6.48Yo of the Tower Hamlets population identifie¢J as lesbian, gay or bisexual, so VCTH is doing wèll at
reaching LGBTQ+ communities.
500
450
400
350
300
250
200
150
loo
50
435
402
88
36
L9
UrJknoi¥i)
Bise¥uAi
HÈteiYisekiial Lesbiall/CTay Not Disclosed
Ethnicity
709k1686 of 980 volunteers) provided data on their ethnicity, almost 10% higher than the prevKlUS year12022-23'.
61 %). The ethnicitEs ol volunteers registering with VCTH largely reflected our local population.
The sin9le largest ethnic group of voluntegrs was AsianlAsian British Bangladeshi 814101) (279 of 686 vtslunteersl.
up 8% from thé previoLts year12022_23.. 330lol.
This is higher thè borough's Bangladeshi population (Census 2021.. 34.6/1. Posl-pandemic VCTH ha$ made a
r￿table improvement in attracting more AsianlAsi8n British Bangladeshi volunteers.
The second large51 elhniG gr()up of volunteers at 15°/ 1103 of 686 voluntéers) was White British - a small d￿rease
from 170/0 in 2022-23, and below the borough's White British population (Census 2021= 22.9¥.1. The third largest
ethnic group of volunteers defined bs White Other, making up just shy of 10% of service users 165 of 686
vtslunteers}.
Black or Black British volunteers IAfii¢8n, caribbean, Somali. or other Black backgroUr￿$) accounted lor 9.2°k {63
gf 686 volunteers), very similar lo 9.4°/0 in 2022-23, and exceeding the borough proflle of resldents from these
coTrmmunilies Ictrnsus 2021.. 7.3%1.
350
294
300
279
250
20Q
150
103
65
41
SD
25 33
31
4 13

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Falth
65°/. {637 of 980 voluntèèrs) disclosed their faithlrelvJion when registering, up significAntly from 51% in 2022-23,
suggesting volunteers are increasingly ￿mfortable sharing information about their religion. People ol most major
fatths, and none, were represented.
Thé single largest faith group was h4uslims at 51Q/o1323 of 637 volunteers), a 6% inC￿aSe from 45 /0 in 2022-23.
This exceeds the local Muslim population recorded in thé Census 2021 at 39.9°A.
For the second year running, the second largest group of respondents at 18V.1113 of 837 volunteers} wer8 of no
faith. slightly below the borough's Census figure of 26.6'A.
This year 13Y.180 of 637 volunteers) told us they were Christians. a 7Yts de￿ase from thé prèvious yÈar12022-23'.
20Y.l and below the percentage of Chii5tiatTr residents in the borough (Census 2021.. 22.3V
4nO 343
323
JO
80
23
55
15
12
• NLunber of Voluntee
Employm•nt Status
66%1649 of 980 volunteers) disdosed Iheir employment status. The number of volunteers who were employed f811
significantly from 470kn in 2022-23 10 37 / 1238 of 649 v()luntèèrsl. This comprised 23% fulklime employed 1151
volunteers), 10°A part-tirne employed166 vtrlunteersl and 3°/0 self-employed121 volunteers).
VCTH continued to support a growing number of volunteers who were not in work. This was due, in part, to our new
Improving Employability Thrtsugh Volunteering projecl targeting this cohort. Unemploy6d people made up 27¥0 of
our dienls1175 of 649 volunlgersl - a sharp uptick from 18% in 2022-23. This included an èvèn split of people who
were short-temi unemployed for less thÈn 12 months113Y.l and longer-lerm unemployed for morè than 13 months
A further 21%1134 of 649 volunteers) We￿ full-lime students, continuing the upward trend from 19% in 2022-23.
350 331
300
250
200
150
loo
50
Isi
134
86 89
42
66
12
13
21
li
24
•NumberofVolunteer3

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Tracklng
During the year we received 1,879 unique expressions of interest in the volunteer roles we advertlsed, compared lo
1,173 in 2022-23
a dramatic increase o160.2Q/o. Details of each volunteer's interest were passed to Volunteer
Managérs in host organisations, and volunteers were also provided with contact details for the organisations they
wished to support. We relied heavily on Volunteer Involving Organisations to contact prospective volunteers.
Tracking volunteei starters is a time-consuming exercise, and was made more Ghallenging this year by a
significantly higher numbèr of clients. We systematically sent follow-up emails lo appliGanls referred to rolès to ask
if they had started volunteering and to tsffer our assistan￿. This year we received confirmation frorn 67 individu81s
that they had begun volunleeriru. blrt this is only a very partial picture of the likely number of starters. We are
increasingly looking to communicate with clients by phone caSls, Zoom meeting and texts to increase dats about
volunteer starters.
We continued to deliver activities to build the capacity of Vcilunleer Invc)Iving Organisations IVIOSI to implement
good practice in volunteer management. Since 1 September 2023. this work has been funded by a 3-year grant
from City Bridge Foundatlon.
Volunteer Management Training
We ddivered 7 half4ay training cours8g for Voluntéér Managers on Zoom. A total of 105 Volunteer Managers
attended our training - an average of 15 Ir81nees per course lup fmm 11.6 per course in 2022~231, demonstrating
incraasing demand for our free online training. Tiaining topics We￿..
Good PractlTr in Managing Volunteers (held twice)
Dealing with Difficult Situations with Volunteers (held twice)
Volunteers and the Law
Recruiting the Right Volunteers
Measuring the Difference your Volunteer Programme Makes
Two thirds of the participants16811051 completed a posl-lraining evaluation survey. 01 these 88 /01801681 rated our
lrydining as "bx￿lIenveXlreMeIY useful. or °goodlvery useful". Further, 75¢/0 of respondents tojd us they had
progressed in term5 of knowledge15116818nd 970/0 of respondent81861681 eommitted to making a change within
their OTganisation or taking action as a resutt of the training.
Peer Lgarning Sessions for Voluntser Managers
We ran 3 Peer Learning sessions, attended by 35 participants. an average of 11.7 per session 11.7 morè par
session than in 2022-231. The sessions provided a blend of professional development and learning opportunities
for people who manage volunteers. They Included guest speake¥s and much-valued opportunities for peer support.
The topics focused on widening participation in vtsluntèèring".
Invotving Gen Z Volunteers laged 18-251
Volunteering Among the Global Majority
Involving Relu9ees and Asylum Seekers as Volunteers
8espoke Advice on Volunteer Programmes
Our Training and Best Pra¢tic8 Manager prtrvided on&tO-one advice lo organisalions on all aspects of managing
voluntepr programmes. A total of 31 organisations were supported with good practtce advice over 39 sessions. This
represented an increase 016 organisalions acce$5ing thè sérvi¢& and a slight decrease 012 sessions. compared lo
the previous year.
Twénty one advicE recApienls compkled posl-advice Surveys, wtth 100% finding the advice 'extremely useful, or
'very useful,. 95% anticipated implernentir)g improvement8 to voluntèèring praotices, systems and pr0￿dUreS.
90% of posl-advice survey respondents reported increased knovAedgè. confidènee and skills.
Several months aft81 providing advice, we surveyed organisations about the effect of our advice arKI training, in
particular the improvements that thèy had been able to make. This longer-lerrn impact survey w85 completed by 11
organisations. 100°k had implemented positlve changes and 100°k improved the qualilynevel of their volunteering
practices, from an average rah'ng of 5.8 out of 10 to 7.8 oui of lQ. All respondents said they would recommend
VCTH'S advice to other voluntary and community ￿CtOr organis&tions. Some quotes from our beneficiaries..

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS, REPORTI (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
°VCTH provKles infonTr8twe invsluable specialist support for a variety of GonGems lo do wth volunteering -
whether thats managing voluntèèrs, your webSit￿Mad¢etjn9 or ensunng that you have all th& policies in place thal
they need. l Èm very graleful for Iheirsupport and Iho positive impact they make on both volunleenng org8nisahons
8FJd volunt88r$ in TowerHamletsl"
"Your support has been inva14Jable.' I was very new whon I st&rted my Fniti81 role in the company and your trainirws
have giv&n me most of my knowledge and undefr3tandiru of the rol& Ih81 I couldn't gel from eXperien￿practs'cIng i
the mlg. Th8rpk youl.
Organisatkjns Registered
This year we registered 22 new Volunteer Involvlng Organisations, 2 more than the previous yeaT.
Wè carried out a short heallhvcheck on eath organisation to ensure they could provide a safe and ￿l(￿mInU
ènvironment for volunteers before we advertised their volunteer roles. Health theck rneetings also PTovidod an
opportunity to raise awareness of our training and advicè sèrviees. At 3Q September 2024 a total 01 557
organisalions wore regÉstered wilh VCTH, a net increase of 22 from 2022-23.
3. Deve
in
We develw voluntèsring opportunities in partnership the not-for-profit organisations registered with us.
These included charities, community groups, social enterprises, and PLtblic sector bodies. Registered organisations
were predominantly based in the boTough, while some provided services to Tower Hamlets fÉsidents.
We worked hard to ensure th81 the volunteer ro￿$ offer6d were meaningful, appealing and in¢luslve, and that
volunteers would be supported in a safe 8nvironm8nt.
New or
anisations
istered durin
1. Al Jarryah Foundab"on
BlindAid
3. Build on Belief
4. Disability Sports Coach
5. Healthy Island Partnership
6. Independent You
7. LBTH Family Hubs
8. LBTH GoVerr￿[ Servicès
9. LBTH Idea Stores
10.LBTH Public Realm
11.London Jaguars CommunityAssociation
the
ear were,.
12. Love lo Swim
13. One Million Mentors
14. Samaritans
15. Thai Boxing FightersAcademy
16. The Diana Award
17. The Dockland Settlements
18. The Kids Nètwork
19. The Vegan SoGiety
20. Travel Hands
21. Vagina Museum
22. Young Elile Managemènt
We sought to help organisations develop volunle8r rolès that would enable and enhan￿ their service delivgry, while
also ap￿aring to a diverse range of polential volunteers. We developed and promoted 313 volunteeriry role$ over
tho entire year1330 roles in 2022-231 on behalf of 106 organisalions. Most roles EqUI￿d multiple volunle8rs. and
sorne opportunitiès were advertised more than once. We encouraged organisations to make their volunteer roles
more flexible, enabling timÉ-poor volunteers to get involved, and to open LJP volunteering to as wde a pool as
possible. Roles were routlnely advertised for 3 months, or until orggnisations told us thèy no longer needed
volunteers. o>r asked us to ￿rnew thetr adverts. This process helped us maintsin an up-to-datè database of current
vacancies.
A quote from an organisation whose voltjnteèr roles we advertised..
°We want lo exlend our heartfelt tharkks for your continued support. Your organization has plEyed ess6ntikl rola
in helping us find dodicated volunfeers who truly fftake a difference for our visually impaired comrnurNty. valuè
this partn8rship greatly and look fonvard to wotking together the yeats to come to further ourshared mission..
f Volunt&8r
Campaigning and Informing
A core function of the Volunl&èr Cèntrè is to be the local voice oTrf volunteering - increasing awareness of the issues
affecting volunteers and Volunt8Èr Involving Organisalions. We campaign for a volunleel-friendly dim8te, where
everyone can participate. W& aim to Influence local decisioThmakers and funders aboLrt the value of volL5nteering to
our communit'es, and increase understanding of how volunteering benefits individuals. advocatè for greater
rectvJnthon ol the cost ofwellwrun volunlegring programmés, and the importance of effective volunteer management.

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) {CONTINUED}
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Wè disseminate policy, information and statistics, encourage oryanisations to thiAk about how changing policy,
lègislation or populations may affed their volunteer programmes, and urye them lo joln rekvant carrpaigns.
Throughout the year we kept 557 organisalions informed lup 22 from 535 in 2022-231.
During 202>24 VCTH repTesented volunteering on a number of partnership bodies including..
Digitsl Inclusion Working Group
Fair Food Futures
Holiday Activities and Food IHAFI Steering Group
Asylum Seekers and Refugees CommLJnity Partnership
In August 2024, VCTH helped THCVS develop a statement on behalf of the voluntsry ar￿ community saeior,
condemning th8 racist and Islamophobic violence and rhetoric that took placè over the summer. We ackn()wlèdgèd
the fear and anxpty causèd to volunteers and staff delivering Se￿iCe8, especially colleagues from Global Majority
communities. We sought lo build a br(>ad coalition against extremism and violènce. and to celebrate the diversity of
volunteers, trustees and stsff in Tower Hamlets.
E-bullètlns
Our main communication channel with Volunteer Managers was our monthly e-bullelin. This induded information on
training for workers and volunteers, funding sources, policy developments. campaigns and research, and volunteer
manager job advèrts.
We distrnbuted our e-bulletin to an average of f07 contacts la small fall Df 3% from the 628 Cont￿ In 2022-231,
However, the average open rate for e-bulletins ¢Dntinued tts increase and reached 35.kn in 2023-24. up 7¥ts from the
28% open rate in 2022-23. This data suggests a slightly smaller bul significanly more engaged audienc4.
Websitb- https:Ilww.v¢th.or9.uk
We updated our website regularly. Content for Volunteer Managers includ8d inforTnation ab()ut upcoming training
and pèér learning sessions. downloadable factsheets, and best practice blogs.
WebpagÈs for volunteers included a step-by-step guide on how to apply for a volunteer role and what to expect, and
a link lo register Lin trur Improving Employability Through Volunteering programme.
Prospective volunteers could use the website to search for Current volunteering roles, register with VCTH and
update their prof51es. Con8CiOUS that some of our audience have liwited digital skills, or may not speak English as a
rirst language, we focuséd L)n ensuring our website was easy to navigate.
Our website registered 44,282 views in 2023-24 - an 86°/p increase on the 23,756 views in 2022-23. The number of
èvènts linteractions on website pag¢sl soared from 77k in 2022~23 to 119k this year- a 550/¢ increase.
VoluntgèrAlerts
W8 maintained a mailing list of people who have reglstered an interest in volunteering via our weEBitè. Wé updated
this regularly to add new registrants and remove unsubscribers, ensuring an engaged audiènce, By 3Q Sèptember
2024 this mailing list rèached 3,956 individuals, a 97 /0 increase on the 3,392 subscribers the previous year.
We used the mailing list to communicate with volunteers and alert them to new and interesting volunteer roles.
During 202&24 we sent 32 VolunteerAlerts12022-23.' 38 alertsl featuring 130 unique volunteer roles in 78 different
tsrganisations12022-23.. 177 rolés in 84 organisationsl. The mailing list was also used to advertise our Minoritised
Ethnic Trustees and Improving Employability Through Volunteering programmes.
Volunt88rs' Weèk11-7 Jun• 2024)
Nation81 Volunleers, Week is an annual opportunity to Ihank volunteers and recognise their contributions, as well as
to raise the profile Df volunteering, encouraging morè pÉople to get involved. June 2024 marked the 40th
anniversary of Volunteers, Week.
Our Volunteer5, Week special e-bulletin for Volunteer Managers was published on 2 June to 603 recipients, wlh an
trpen rate of 41 %, up from 25% In Junè 2023. It encouraged local Volunteer Managers to reward and celebrate
their volunteers.
Our flagship event during Volunteers. Week was the Tower Hamlets Volunteering Fair, held on 3 June 2024. We
used our mailing lists to invite charities to hold rècruitment stalls and encouraged volunteers looking for their next
role to attend.

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT {INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
D•v•l
erin
As the volunteering infrastructure agency lor Tower Harnlels, VCTH 1$ recognised as the local volunteering gxpert in
the borough. Strategic partners aeross Tower Hamlets often look to us for input and guidance on volunteering
issues. We seek to represènt the interests and concerns of volunteers and Voluntèer InvolvirvJ Organisations at
b(>rough and pa￿LondOn levels. and ensure a coherent, joined-up approach.
Co-Op•rat¢
VCTH'S Chi¢f Executive and the VSCYF C(H)rdinator wèré active members of C￿Operate - a joint str*egic body
of voluntary secloT representatives, senior Council stsff and ef¢eted Councillors. C￿Operate aim510 transform how
organisations work together to enhance the lives of local people. Betw*n us, we represented the interests of
Volunteer Involving Organisations and organisalions providing services lo children and young people.
Co-operate met three limes in 2023-24. The main themes for discussion during thè yèarwere..
VCS workforce developm8nt- challengés rècruiting and retaining sufficient quality staff and volunteers to
deliver services to meet needs
Measuring the impact ol the voluntsry and community sector
The latèst State of the Sector SUTvey
Mayor's Community Grants- in particular delays to decision-making and grant awards paperwork, as wo11
as feedback lo unsuccessful applicants
How the Courh¢il could lever external funding into thè btsrough lo support VCS organisations
The Mayor's Small Grants pr(>gramme
The Tower Hamlets Place Campaign
Development of a new VCS Strategy lor 2024 onwards
VCTH participated in the Council's Employability Fair in Novembgr 2023 to promote volunteering to ￿SIdentS to
help address workforce development challenges. W8 joiTr8d the VCS Strategy Project Team. We also Id￿t￿ed the
significant underspend on the Small Grants funding stréam, and raised our serious concerns about morEy
designated lor the sector being lost.
Partnéring wlth Tower Hamlets CVS
Throughoui the year we continued lo work closely wlh our main partner, Towèr Hamlets Council lor Voluntary
S6rvice ITHCVSI, lo share insight and avoid duplication of services. Between us WÉ rep￿Sented the b¥oadest
$sible range of local Vc>lunlary and Community Sector organisations at stralegic level. The Chief Executives
talked regularly to share information, ￿entIty common issues of eoncern, and discuss strategic responses. Our
successful 4-year partnership delivering the Infrastru¢tur$ and Capacity Building programme concluded ckn 31
October 2023, but we are committed to seeking further funding opportunities to deliver new projects together.
National and Regional Stratsgl¢ Bodl•s
We were active members of..
London Plus
Our Chlef Execulive atlendgd quarteily Volunt8èr Cénlre Ne￿Ork meetings, engaging wlh staff in other London
VolLJnteer Centres to share challenges and successes of facilitating voluntee￿ng in thè Capital. and identify
opportunities forjoint working across the region.
Voluntary and Community Sector Ernergencies Partnership IVCSEPI
We joined regular onlinè meetings of the VCSEP, facilitated by the British Red Cross. It brought together voluntary
and public sector agencies, national and local, to deliver a more co-ordinatèd response to emergencies. VCSEP
meetings enabled rnembers to share insight and learning, make ¢onnections before emergencies arise, 8nd build
their skills and capabtlily.
London Communities Emèrgeney Partnership ILCEPI
We Continued to engage with the London Communities Emergency Partnership {LCEPI, which brings together VCS
organisations to respond to crises in the capitsl.
10-

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
VCTH fa￿lItated the Voluntary Sector Children and Youth Forum IVSCYFI for a 16th Suc￿sSive year. The Forum
was funded undèr 8 eontract with Tower Hamlets CoTruncil's Children's Services Directorate until 31 Ma￿h 2025.
The Forum supports and represents around 300 voluntary and Community sector (VCSI orsanisations that provide
services to children, young people and their families. It acts as a ehènnel for dialogue between these VCS
organisations, Tower Harnlets Council and other statutory partners. VCTH employed a parl-time Co-tsrdinator, who
liaised with all parties to ensurè éffèctiva information sharing, communi¢8tion, and representation, and who
advocated for co-production.
The most significant issues affecting VSCYF members in this period were increasing competition to secure funding,
and the ri$ing Costs of delivering programmes and s8rvic&g affordably. Members also fa￿d challenge5 in recruiting
and retaining staff with the right skills and experience, and supporting their staff to work differently. The COVID
pandemic continued lo have an impact on children and families. Therts were new developments from national
govemmenl, such as Family Hubs, and locally there was a growing trend for LBTH to deliver servitss in-house,
rather than comrnission th6m from the voluntary and community sedor. There weie somè gaps in provision for
children, young people and families resuhing from different priorities. There was also a nèèd to equip organisations
to support young people to respo￿￿ lo the issues arising from the IsraeVPale51ine conflid.
The Voluntsry Secttsr Children and Youth Fonjm met 4 tim6s during 2023-24 wth an average attendanw of 15
organisations per meeting lan increase frtsm 11 organisalions in 2022-231. Forum meetings included briefings fro
senior staff from LBTH Children's Services Direclorale. Meetings altemated between online and in person, and
covered a variety ol gubjeets, including..
funding. commis$ionlng and grants
partnership working
poverty
safeguarding and Earfy Help
children and young people's mental héatth
SEND (Special Educational Needs and Disabllltyl provision
young carèrs
supporting young people in times ol conflict
play in Tower Hamlets
adolescence, youth Servi￿ and youth justi￿ services
supporting refugee familiès in Tower Hamlets
Tower Hamlets and North East Londtsn developments and strategies.
Fourteen new organisations joined the Forum during the year, bringing the total VSCYF m8mb8rship tts 295
org8nisations- a net increase of 8 from the previous year. The ttstal number of voluntary sector professional$ our
database stood at 311 a net decrease of 30 individ￿518 from 2(122-23, reflectiThJ changes in organisations, fundir
an￿ individuals, Gircumstancès.
We produ¢ed qu8rt8Tly VSCYF a4)ulletins. These included., Forum and Tower Hamlet5 news, funding and training
opportunities, and èvènts for children, young people or organisations that support them. In addf(ion we sent regular
email updates to members al¢rting them to urgent issues.
Faeilitating voluntary and community sector representatitsn continued to be a key focus of the VSCYF Coordinator's
work. Three new voluntary sector representatives were appointed this year and the VSCYF Coordinator mel with all
five representatives regularly to ensure good reprosenlation for all VSCYF members.
The VSCYF Coordinator also delivered practical s8rvice8 for Forum members. She assisted 10 member
organisations with fvjnding applications, or helped them decide whether to apply. In addition, she SLVPOrted 5
organisations with reviewing and developing their safeguarding policies and proc8durés.
During ihe year. we delivered 3 small-group training workshops for VSCYF meMi￿r5 on..
Developing Safeguarding Policy and Procedures
Identifying Realistic Outcomes and Targets for Funding Applications aNI Tenders
Onlinè Safety, What Can We Do?
Averago trainee numbers15 per workshop} were similar to tha prèvious year. with 16 attendees across the year.

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Consultancy work enabled VCTH staff to use their expertise, whi18 hdping to diversify our funding base a￿1
gènorate unrestricted reserves. This year, we continued to support Ocean Women's Association with )bndraising on
a consultancy basis to ensuie sufficient fundtng for their programmes delivered by volunteers. This work was
completed in August 2024.
We also ¢omm8ne8d a eonsuKanGy project for London Museum, working to develop a bespoke training ssssion on
VolunleeTS and the Law for London Museum 8taff and workers at other smaller museums. The training VAS
delivered in November 2024.
To our staff
The trustees wish to extend our gratitude to VCTH staff who have worked with professi￿alisM and dedication. Our
people arè undoubtedly our greatest assol. Their determination, skills and experience have enabled VCTH to
deliver hwh quality, relevant servi￿8 for T¢)weF Hamlets ctsmmuniiies this year. Our thank8 to..
Catherine Bavage, Chief Executive
Evelyn Rodrigues. Training & Best Practice Manager
Alex Nelson. Voluntary Sector Children & Youth Forum C<)-ordinator Ileft March 20251
Faiza Sharif, Volunteering Advisor (started May 20241
Zahanar Begum, Volunt?&ring A(fvisor (left November 20241
To retired tru$t••$
Two trustees have retired since our last Annual Report. loana Popovia retired in June 2024, havng completed a
term ol just under 2 years. Sabiha Khanan? retired in December 2f124 after 4 years as a trustee. We Ihank them for
their commitment and contributions to VCTH'S developmenL
To our funders
Wa are extrernely gr8leful fix th8 money and confidence that funders and wmmissioners have Invest￿ in
Volunteer Centre Tower H8rnlets. Duiing 2023-24 they were..
London Borough of Tower Hamlets
Local Community Fund- Infrastructure and C&pa¢lty Building grant {ended 31 October 20231
Mayor's Community Fund - Minoritised Ethnic Trustees (started 1 November 20231
Mayor'$ Community Fund- Improving Employability Through Volunteering (started l November 20231
Voluntary SecloT Children and Youth Forum contract
Cty Bridge Foundation
Enabling Voluntary Sector Organisations in Tower Hamlets to Develop High Qu8lily Inclusive Volunteering
Istarted 1 Sepiember 20231
Poplar HARCA
Grant If)wards core services.
Flnanclal review
On 18 October 2023 VCTH trustees ratified a budget for the yéar ctsmmenang 1 October 2023, projecting a small
surplus of £1.719. This was the first time in several years that we were able to set a balanced budget al the outset
of the year. This was only Made ptssstblè following receipt of two Mayor's Comrnunity Grant award letters on 11
October 2023, providing income for 3 yèars and 5 months from 1 November 2023.
Net current assets Iworking capitsll held at 30 September 2024 amounted lo £64.873 lup (rom £37,856 at 3Q
September 20231. The year ending 30 September 2024 proved to be one ol VCTH'S most suc¢essfvl fiftanclal years
in recent ts'mes.
12-

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Rèsèrvès pollcy
Al the end of the charity's sixteÉnth operational year at 30 September 2024, our total reserves had increased by
71D/¢ from £37,856 to £64,873. Of these reserves, £55,193 185%1 were unreslricled and £9,680 115%) were
restricted funds.
Trustees are awa￿ of growing redundan￿ liabilitie8 associatad with long-setving staff. and the neod to i￿[Ude the
co)sl of consultalion and notice periods in the event of redundancies as VCTH'S major liability.
Our Reserves Policy was updated on 22 January 2024. 11 ststes that trustees wll ailn to maintain free reseryes at a
level which covers al least three months, njnning costs, bul d￿8 not exceed that lèvèl, plus the redundancy
obligations the charity would have in the event of a wind up. The trustees agreè this l&v81 is the most prLKlent and
would énable to charity to continue lo operate in the event of an emergency. or a sudden ¢ul to funding. Trustees
acknowledge that this level tsf rese¥ves may b8 8spirational in a cha15enging funding environmonl. Thoy ag￿ that,
while VCTH should strive to maintain Ihis1evel of reserveg, this shoukl not be achieved at the detriment of VCTH'S
core values and long-teTrn viability.
On completion of the annual budget, trustees and the Chief Executive identify the new largel range for (￿$
resetves. VCTH Irustetss monitor the level of reserves regularly. Thé main mechanssm for monttoring is the scrutiny
ol management accounts and Gash flows presented quarterly al Iruslee board meetings, along with an updated
redundancy calculator that tracks our redundancy liabilities. This ensures that Iruslees are awa￿ of any build-up of
excÈ5s reserves, or ol reserves being depletéd un6xpectedly or rapidly.
Our Reserves Policy is reviewed annually, and whenever there is a significant change in VCTH'S liabiliti&s. The
next review will happ6n in JLtne 2025.
At June 2025 the tsrget reserves range is calculaied to be between £56,057 and £84,172. The lower figure is 3
months, running costs, based on proiected annual expenditure in 2024-25. The higher figure is 3 months, running
costs, plus redundancy liability of £28,115 lor staff at 30 September 2025. At 31 March 2025, cur unrestricted
reserves position stood at £59,981, which was within our ￿SerVeS target range_
13

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Plans for future perrods
On 12 March 2025, the staff and trustee team held an Away Day to undertake strategic planning. To assist with this
exercise we considered..
The national and local volunteèring picture, including data from the Comtnunity Life Survey 202>24, and
demographics of volunteer$ registering with VCTH
Whieh communities are Under-f9p￿sented among VCTH service us8rs, and how we might ￿moVe barrier3
to volunteering
Current eh211ènges faclng our charity and opportunib"8s w6 could take up
New services we could deliver and different ways Df working
A refresh of our Strategic PriDrities.
The Board of Trustees finalised tha Strategic Priorities for 2025-26 al their Board meeting on 11 June 2025.
1. Diversify incom• sources to sustain Services and increase our financial
stability
Develop a long temi fvnding slr8tegy to replaee existing funding as il ends
Consider piloting new projects with p8rtnèr organisations
Identify suitable funding for projects, such as undertaking a quality mark or developing 8 volunteering
strategy forTowèr Hamlets.
2. Undertake Board suc¢e5$ion plannlng
Appoint VI￿ Chairls) in summer 2025 and a new Chair by De¢emb¢r 2025
Recruit at least 2 addition81 trusteès
Involve trust&lsl with experience of working in the voluntary 8eclor andlor volunteer management to re-
balance the Board's skillset
Recruit trustees from Bangladeshi andlor Sorllali communities to increase community repfftsentation.
3. Make volunteering morè accesslble
Drive up participation in v(>lunteering at all levels
Target and involve people from Global Majority communit1&5, older people Disabled people and men
In volunteering
Support people most impacted by poverty into volunteering
T8ke volunteering to potential volunteers by increasing our visibility, devèloping more community touch
points, and delivering more services from local venues.
Encourage organisations to simplify and aceelerAtè application processes to remve barriers to
volunteering.
4. Drlve up voluntggring convarsion rates Imoving people from gxpressing
interest to starting in voluntè•rlng roles}
Focus on providing high quality, tailored senrices that meet needs
Run ft)cus groups with re5identsfvoluntepis land with Volunteer Involving Organisationsl to establish what
h81ps and what creates blocks
Talk to and learn from other Volunteer Cèntres wth higher conversion rates
Ensure a strong supply and wide range of app¢aling volunteer roles.
Structure, governance and manag•m•nt
The organisation is a charitable company, lirniled by guarantee, incorporated on 4 July 2008. and régistèrèd as a
charity on 29 Decemb8r 2008.
The ctsmpany was established under a Memorandum of Association. which establish￿ the objects and ￿werS tsf
th8 charitable company, and is govemed under those Artides.
14-

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
The trustees, who are also the directors lor the purpose of company law. and who served during the year and up to
the date ol signature of the financial stslernents were..
Karfn Maschler
Leo Zawadzki
Megan Cowley
Sabiha Khanam
loana Popovict
Louise Theophile
Ricardo Ltsbo
IResigned 10 December 2024)
IResigned 20 June 20241
(Appointed 29August 20241
Recruitinent and appolntment of trustees
Th8 proeess for appointing the charity's trustees is sel oul in the Memorandum and Articles of Association. As VCTH
is a charitable (￿MpaNY, trustees also act as company directors. The minimum nurnber of trustees is three, with no
maximum. The Board of Trustees may appoint anyone wlling and fil to act as a trustee and director, subject to the
provisions of IheArticles of Association.
One Ihird of trustees must r8tirÉ {but may stand for r*lectionl each year. Trustees are appointed annually, for a
maximum of seven consecutive years, at whieh point thèy must retire. Trustees who have ser¢ed seven years may
stand for reoleetion, but only one year after the dale of their rel1￿Ment. Trustees may only hold the same Honorary
Offiear role for a maximum of five years.
The charity conduets regular skills, experEnce and diversty auditg of trugtèès. These audits I(￿ntIfy gaps in skills,
or under-representation of particular groups or communities, and are fundamental to the ￿eTultMent prO￿S$.
Vacancies are advertised arKI pot8ntial trustees complete an application fomi, outlining their relevanl skills and
experien￿. Shortlisted applicants mèèt wth a selection panel, comprising the Chair. on8 other trusts¢ and the
Chief Executive. If successful at inleFview. applicants are invited to observe a Board meeting and méét Currènt
trustees. If all parties agree lo proceed, the applicant is either co-opted or nominated for election at the nextAGM.
Ntsna of the trustees has any beneficial interest in the ¢ompany. All of thè trustèés are members of the company and
guaranloe lo contribute £1 in the event of a winding up.
Organisational struetur•
Volunteer Centre Tower Hamlets was eslablished in July 2008 as an independènt charitable company by a team ol
four committed volunteets, who became its initial 3 trustees and founder Chief Exècutive. The charity marked its
16th full operational year on 30 Septembèr 2024.
Volunteer Centre Tower Hamlets h8s a Board of Trustees, which meets al least 6 limes a year, and is responsible
for the strategic direction and governance of the charity. The charity's Chief Executive attends Board meetings 8$ an
advisor, bul does not have voting rights. Dvring the yeai, seven individuals were involved as tharity twstees. Two
were Ttswer Hamlets residents, ensuring local community involvement. Karin Maschler and Leo Zawadzki
continued in the roles of Chair and Treasurer respectively - positions they havé hèld since August 2021. One
trustee ietiied dLJnng the year.. loana Popovici lJune 20241, and Sabiha Khanam has since retired (De￿rnber
2024}- We were dèlightèd to appoint Ricardo Lobo, a graduate of our METS trustee trainin9 and matching
programme, lo our Boarf ofTrustees in August 2024.
Responsibility for operational management was delegated to the Chief Executive, Catherine Bavage. who 18
responsible for HR. finance, fvndraising, and managing setvice delivery. She ensures that the charity delivers hkJh
quality, responsive services lo rneel the targets and outc(>m6s set out in grants and contracts.
The Board Of Trustees has appointed all staff, indudirvJ key management personnel, on a grade within the National
Joint Council INJCI pay scale for Local Government employ￿5. Where the charity's financial posib.on allows, the
Board awards annu81 pay rises, agreed nationally by the NJC. VCTH impl8mented the NJC 2024 pay award in
December, baGkdaled 1gApril 2024.
15-

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) {CONTINUEDI
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Inductlon and training of trustè•s
Trustees ar& issuéd a role description, oullining their stalulory and additi(>nÈl govemanee responsibilities. On
joining the Board, Iru51ees a￿ Intfoduced to other Board members and paid staff. and provided Mrith a
comprehensive induction. TTuslees are expected lo altend 6 Board meetings a year plus an annual Away Day.
Thèy must acquaint themselves with VCTH'S policies and proTrdures, strategic plans, budgets, and goveming
document. TrLlStees are prompted to take up rèlevant learning and development OPPDrtunili¢s lo help them fulfil
their iole and responsibilities

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Risk Managemènt
Our Risk Register identifies risks and their potential impact in 5 areas". governance, operational, financial,
ènvironmentallexlernal, and compliance.
It describes the steps needed to m￿19ate risks. The trustees have
etsnsidered all the major risks lo whieh the charity is exposed and are sali$fied that systems or procedures are
established to mitigate those risks.
The Gharity has a suite of policies and pro¢edures that trustees, staff and volunleeTS must obyervè. In November
2023. trustees establishèd working groups to refresh a number of policies, and in January 2024 agreed a schèdule
for this work. During thè year, trustees reviewed and approved 7 polic*s, and this work continues..
Reserves Policy122 Jan 20241
Chair's Action Policy122 Jan 20241
Trustee Recruitment Proc8duiè122 Jan 20241
Flexible Working Policy120 Jun 20241
Food Safely Procedure129 Aug 20241
Acadent and Incident Reporting procedu￿129 Aug 20241
Redundancy and Redeployment Policy123 Oct 20241
From June 2023 until December 2024 Sabiha Khanam was tho tru$lees' Designated Board Safeguarding L88d.
After Sabiha's retirement this role tranSfe￿d to Ricardo Lobo, who completed comprehensive safeguarding
children training wlh NSPCC.
To ensure that VCTH cornpli&$ with legislation and implements good employméftt practice we contract wth Bright
HR, who provide the trusEees and Chiof ExecuLive with employment advice. We continued lo offer Brig)t HR'S
Empjoyee Assistance Programme to the team, giving staff and volunteers access to hea￿h and wellbetng support,
including web TesouTCeS. a 24-hour helpline and counselling sessions.
Our staff ¢ontinued to work primarily from home throughout 2023-24. They were PTovided with the necèssary
equipment and paid Working At Home Allowances. Being offi¢e-fr¢e pritrritises our commitment to sustaining
serviees and staffing over fixed a¢wrnTModation costs, enabling VCTH to make Consid6rab￿ savings on core CLlSts
8nd sustain a more climate-friendly model.
We eontinued to use the professional gérvicès of Adrian Hull as our managernent accountsnt, and Creative Payroll
Services for managing our payroll,
A charty combinÉd insurance policy was in Pla￿ with Aviva Insutanee Ltd through(>ut the year covering,. employer's
liability1£10ml, public liability1£5ml, products liability1£5ml, business interruption, executive risks (including tru51ee
indemnity and directors, liability), professional indemnty. cybèr loss rèeovèry, fidelity guarantee. property and
business equipment. money and personal accident assault, group porsonal accident, goods in transit, and legal
expenses. We took separate commercial legal expenses insurance through Bright HR lo indemnify VCTH against
gal costs and compensatory awards associated with employment disputes.
Under VCTH'S Conflicts ol Interest Policy trustees and staff must declare any actual. potènti81 or perceived conflicis
of interè$t. Between January and April 2024 trustees and staff updated their declaration ol Interests forms.
Dedaring ¢otrficts ￿mained a standing agenda item at all Board meetings.
Like many voluntary and community sèctor organisations, Volunteer Centre Tower Hamlets experten￿d increased
demand for services in thè wake of the COVID pandemic and wlh rising poverty. The climate of styff competition for
funding continued, making se¢urlng Income challenging. Nevertheless, VCTH'S Income increased by over 36Yo lo
£213,517 in 2023-2412022-23.. £156,641), and we ended the year in surplus. Wé nègotiated lunding in advance for
Jll contracts and grants, ensuring positive cash flow throughout the year.
We tske our cornrnitment to protecting individuals, personal data seriously. During the year. the Volunteer Centre re-
registered with the Information Commissioner's Offi{*. Stsff and volunteèrs are aware of theFr respongibililiés not to
disclose the personal tsr sensitive data of our service usgrs. We began to rtview our Data Protection Policy wlth
support from expert corp()rste volunteers, and this work will conclude in 2025.
17-

VOLUNTEER CENTRE TOWER HAMLETS
TRUSTEES REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
VCTH is COMM￿ted to remlling Suitab￿ qualTrlad and expèrienegd staff. A new memb8r of staff. Fal20 Sharlf.
joined the team in May 2024 as a part-tirTJ8 Volunleeiing Adwsor, followlng a compefjfjya èxtèmal recruitment
exercise. Continued prof8ssional d8velnpmgnl for staff is essential for retention, ensures that skllG and knovAedgè
arp updated, and reducès our exposure lo risk. In 202>24. all stsff look up loaming aFKI development op￿rtun1￿.8s.
Staff completsdAotivè 8ystandertralning with ProtectTonApproaches In December 2023.
Stat•m•nt of Tn￿lee$ responslbllttlos
The Iruslees. who are also the directors of Votuntser Centre Tower Hamlet5 for the purpose of ci>mpany law. are
T&5wnsible for prepar1￿ the Trustee5 RepE>rt and the ffinanc￿ statements in accordance with applcable law and
Unilad Klngdom Accounting Standards {Unlted Kingdom GenèrallyAcc¢pted Accounting PRclicel-
Company law requlres th8 t￿￿teeS to prepare tln8ncial statements for each financAal yèarwhi¢h giv8 8 truè and fair
vlgw of the state of affairs of the tharity and of the Inwmirng resources and applical4)n of resources, incl￿j1ng Ihg
ncomp and expenditure, ofthè charilable company for that year.
In pr9paTi￿g these finanaal statements. th8 trustees are rnquirg(J lo-.
- seled suitabk accountlng polkies and then appty them consi5tenlly-
- observe the metFKids and prlnciples in Ihe Charities SORP..
- make jLtdgements and estimates that are reasonable and prudentr. and
prepère the ftnanclal slatgments on the going Goncern bgsi¥ unless it 18 inappmprfale to presu￿ Ihgt Ihe charty
will continue in operation.
The twslees are re$ponsiblB f(Y keepuig adequate accourrting re¢ord5 that disclose with reasonablè a¢¢uracy at
gny lirne Ihe financial posltion ofthe charity and enable them to ensure that thB financial sktements Gomply wlth the
Compantes Act 2006. ThEy are al80 iespon5ible for safeguarding the a5sels of th8 charity gnd hence ftsr taklno
reasonabte steps fgr thè prevention and d8tectiDn of frdud and other irregularitie3.
The trusteps are reSp(￿sIble for tho maintenance and in18grity of th& chartty and finanual infomatlon included on
Ihe ch8riVs webslt8. Legislation in the United Kingdom govgrning the preparation and dBsemlnaUon of f￿ancial
$tatemenls may differfrom bgislatlon in otherjurisdictions.
Auditor
Kingston BurrK)wes Audit Ll(J weTr appDiNted as auditor to th• company and a resolution proposlng that they bo re
apwnted will be put at a General Mèet(ng.
Dlsclosure of Informatlon to audlltx
Each of the trustees has conflrrned that th8r8 is no Snformalion of whid) they ara aware which 1$ relevant t¢ th¢
a￿d￿t. but of which the auditor is unaware. They have furthèr confirmed thal Ihey have laksn appropriate steps to
Identify such rglevant information avj to establish that th8 8udilor 18 aware of such infomialion.
The Trjslees repL7rtwas approved by th8 Board of Trustees.
Karin Maschkr
Chalr of Board of Trustees
11 June 2Q25
18-

VOLUNTEER CENTRE TOWER HAMLETS
INDEPENDENT AUDITOR'S REPORT
TO THE MEMBERS OF VOLUNTEER CENTRE TOWER HAMLETS
Oplnlon
We have audited the fsnandal statements of Volunteer Centre Tower Hamlèts (thè 'charity'l for ihe year ended 30
September 2024 which comprise the Statement of financial activities, the bal8nce shèèt and notes to the financial
statements, induding significant accounting policies. The financial reporting framework that has been applied in
their pieparation is applicable 18w and Uniled Kingdom Accounting Standards, including Financial Repc>rting
Standard 102 The Financial Reporting Standard applicable in Ihe UK and Republic of Ireland (United Kingdom
Gener8llyAeeepted Accounting Praclicel.
In our opinion, the fin8n¢ial statements..
give a true and fair view of Ihe stale of the ¢haril#ble ¢ompany's aflairs as al 30 September 2024 and of its
incoming rèsources and application of resources, including its inci)me and èxpenditure. lor the year then
ended.,
have been properly prepared in accordan￿ wrth UnitÉ¢J Kingdom Generally AC￿pted Accounting Prad1￿..
and
have been prepared in accordance wtth the reqU1￿m&nts of the Companies Act 2006.
Basis for opÉnion
We condueted our audit in accordance wlh Inleinalional Standards on Audiling IUKI IISAS IUKII and applicablè
law. Our resptsnsibilities under those standards are further described in the Auditors responsibilities for the audit ol
the financial staÈ8ments Section of our report. We are independent of thè charity in accordan￿ with the ethical
requirements that are relevant to our audit of fi'nancial statemènts in the UK, including the FRC'S Ethical
Standard. and we have lulfi116d OUT Other ethical responsibilities in aowidance wth these requirements. We believe
thal the audit evidence we havè obtained is sufficient and appropriate to prowde a basis for our opinion.
Coneluslons relating to going concern
In auditing the financial ststaments, we have concluded thal the Tru81eos use of going con￿rn basis of
accounting in the preparation of the financial statements is appropriate.
Bas8d on thè work we have performed, we have not identified any material uncertainties relating lo events or
conditlOn5 that, individually or collectively, may ca8t signific8nt doubt On the charity's ability to continue as a golng
concern fgl a period of al least twelve month5 from whèn thè financial statements are authorised for issue.
Our ¥esponsibililies and the rèsponsibilities of the Iruslees with resPe¢t tr) going concern are described in the
relevant sections of this rèpc>rL
other Inforniation
The other information comprises the infom)ation included in the annual report other than the financial statements
and our auditorfs report Ihereon. Thè trustees are responsible for the other information contair￿d within the annual
port. Our opinion on the f nan￿81 ststements does not cover the other information and. excèpt to th6 extènt
olh8rwisè éxplicitly stated in wr report, we do not express any form of assurance conclusion theTe(Trn. Our
responsibility is to read the other information and, in doing so, consider whether the other informabon is maleri8lly
inconsislenl with the financial statements or our knowiÉdgè obtain6d in the course of the audit, or otherwise appears
lo be materially mi55tated. If we identity such material inconsistències or apparent material misslalements, we are
required lo determine whèther this gives rise to a material misslalemenl in the financial statements Ihemselves. If,
bas¢d on the work we have perfome¢J, we conclude that there is a material misstalemenl of this other infom)alion,
we are required lo report that f8Ct.
We have nothing lo report in this regard.
Opinion$ on other rnattefs prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of our audit..
the information given in the Trustees report lor the financial year for whiGh th¢ financial stalements are
prepared, which indLJdes the dirèctors, report prepared for the purposes of company law, is consistènt with the
financial statements., and
the directors. report includèd within the Trustees report has been prepa￿d In accordance wth applicable legal
requirements.
19

VOLUNTEER CENTRE TOWER HAMLETS
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE MEMBERS OF VOLUNTEER CENTRE TOWER HAMLETS
Mattèrs on which we are required to report by exception
In the light of the knowledgè and understanding of the charity and its environmtrnt obtained in the course of the
audit, we have not identified material mlsstatements in the directors. report induded within the Trustaès report.
We have nothing to report in respect of the foltowing matters in relatiDn to vthich the Companles A¢t 2006 requires
LES to report to you if, in our opinion..
adequate accounting records have not been kept, or retums adequate for our audit havè not bèen received
from branchès not visited by us,. or
the financial statements are not in 8grèèmènt with the accounting records and retums,. or
certain disdosures of trustees, remuneration specified by law aré not made,. or
we have not r8eèivèd all the information and explan8lions we require for our audit., or
the trustees were not entitled to pr8paré th8 finanaal statements in accordance with Ihfj small companies
regime and take advantage of the small comp8niÈg' èxèmptions in preparing the Trustees report and from the
requirement to prépare a strategic re￿rt,
Responsibilities of trustses
As explained more fully in the siatemenl of Twstees responsibilitiès, the trustees, whcTr are also the directors of the
charity for the purpose of company law, are responsible for the preparation of the financial statements and for being
satisfied that they give 8 true and fair view, and for suth internal control as the Iru5tees detemine is necessary to
enable the preparation of financial statements that are free from material rllisstatement, whether due to fraud or
èrror. In preparing the financial slatemer¥ts, the trustees are responsib￿ for assessing the eharity's ability lo
continue as a going concern, disclosing. as applicable, matters related lo going ¢on¢ern and uslng the going
con¢ern basis of accounling unless the trustee$ Èither intend to liquidate the charitable company or lo ¢ease
0￿ratiOnS. tsr have n(> realistic aliernatwe but to do so.
Auditorfs responsibilitiès for th8 audit of the financial ststemonts
Our objectlves are to obtain reasonable assuranoe about whèthér thè finanual statements as a whole 8re free fro
material misslaleEnent, vA)ether due to fraud or error, and to issue èn auditorfs report that indudes our opinion.
Reasonable assurance 18 a high 16vel tsf assurance but is not a guarantee that an audit rAnducted in accordance
th ISAS IUKI will alw8ys detect a material misstaternent when il exists. Misstatements can arise from fraud or
error and are considered material if, individually or in the aggregate. Ih8y could r88sonably be axpected to influen
th6 economic decisions of useTS taken on the basis of these financial statements_
Irregulorilies, including fraud, are InStan￿S of non-Gompli&nce wth laws and regulations. We design procedures in
line with our fesponsibilitie5, tsuuined above, to detect rnaterial misstataments in respect of irregularitigs. including
fraud. The exlenl to whid) our procedures are capable of delecting Irregularities, including fraud is detailed below..
Enquiry ol management, those Charg￿ with govemance about actual gnd potential litig&tion or claims and
identification of non-co)mpliance with laws and re9ulations.
Revièwing minutes of meetings of those oharged with govemance.
Reviewing financial statement disdosures and testing to supporting docurnenlation lo assess ¢ompllance with
appliGable laws and wulalions.
Auditing the risk of management override of controls, Sncluding through testing joumal entrie8 and other
adjustments lor appropriateness.
Perfomiing analytical proeeduras to identify any unusual or unexpected rglatignships that may irKJicate risks of
material misstatement dug lo fraud.
Professional sceplicisrn in ¢ourse of the audit and wth audit sampling in material audit areas.
Because of the inherent limitations of Sn audiL there is a risk that we will not detect all irregul8rities, Including those
leading to a material misslalemenl in the finaneial statements Dr non-compliance with regulation. This risk Increases
the more that Complian￿ with a law or regulation is fomoved from the events and transactions r8ff8cted in the
financi81 statements, as we will be less likely to become aware of inslances of norpccimpliance. The risk is also
greater regarding irregularities occurring due lo fraud rather than error, as frBud involves intenb'onal concealment,
forgery, collusion, omission or misrepresenialion.
A further descrsption of our Fesponsibilitiès is available on the Financial Reportino Councll's website at.. https.'Il
w.frc.org.uklauditorsresponsibilib.as. This description forms part of our auditorfs report.
-20-

VOLUNTEER CENTRE TOWER HAMLETS
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE MEMBERS OF VOLUNTEER CENTRE TOWER HAMLErs
Use of our report
This report is made solely to the charitable company's members, as a body, in accordan￿ with Chapter 3 of Part 16
of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitatle company's
members those matters we are required to state to them in an auditor's report and for no other purpose. To the
ftjllest @xtenl permitted by law, we do not 8￿pt or assume responsibility to anyone other than the charitable
company and the charkable company's members as a bgdy, for our audit work, for this report, or for the opinion8 we
have formed.
Kevin Flsher BA FCA CTA {Sgnior Statutory Audltor)
For and on behalf of Kingston Burrowes Audit Lld, SlatutoryAudrfcor
308 Ewell Road
Surbrton
Surrey
KT6 7AL
23 June 2025
-21

VOLUNTEER CENTRE TOWER HAMLETS
STATEMENT OF FINANCIAL ACTIVITIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Unrostricted Restricted
funds
fund$
2024
2024
Totsl unrèstrict￿ Restricted
funds
funds
2023
2023
Total
2024
2023
Notss
Incom8 frnm:
Charitable activib'es
62,632
150,885
213,517
75,677
80,964
156,641
Total incom•
62.632
150,885
213,517
75,677
80,964
156,641
Expenditure on:
Charitable aclivÉtses
43,376
143,124
186,500
89,179
79,795
168.974
Total expenditure
43,376
143.124
186,500
89,179
79,795
168,974
N¢t incornellexpenditur•} and
m¢)vement in funds
19,256
7,781
27,017
{13,5CI21
1,169
112.333}
Roconciliation of fund$:
Fund balances at 1 October
2023
35.937
1,919
37,856
49,439
75Q
50,189
Fund balances at 30
Sèpt•mb•r 2024
55,193
9,680
64,873
35,937
1,919
37,856
Th8 Statement of financial activities incluok5 all gains and losses recognised in the year. All income and expenditure
derivé from ¢ontinuing activities.
-22-

VOLUNTEER CENTRE TOWER HAMLETS
BALANCE SHEET
ASAT30 SEPTEMBER 2024
2024
2023
Curront assets
Debtors
C43h Et bank and in hand
10
6.484
90,077
67,535
96,561
73.983
Credltors: ￿￿OUnt$ lalllny due withln
one year
11
(31.6881
(36,127)
Not Gurr¢nt as¥ets
64,873
37,856
The fund$ of the charTty
Restrlcted Income fU[￿S
Unreslricled funds
14
15
9.680
S5,193
1,919
35.g37
64,873
37.856
Tho financlal ststements wer6 approved by the trustees on 11 Juno 2025
Leo Zawadzkl
Treasurgr
Company reglstrotlon numbgr 6638750 {EnU[ar￿ and Wales)
-23-

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Accounting policie$
Chartty infomiation
Volunteer Centre Tower Hamlets is a private company limit￿ by guarantee incorporated in England and
Wales. The registered office is Norvin House, 45-55 Commerual Street, London, E16BD.
1.1 A¢¢ountlng ¢onYentlon
The financial statements have been prepared in 8¢¢ordan¢e with the charity's governing document. Ihe
Companies Act 2006, FRS 102 "The Finan￿al Reporting Standard applicable in the UK and Republic ol
Ireland" and the Charrties SORP "Accounting and Reporting by Chaiitie5.- Statement of Flecommended
Pradioe appI1¢ab￿ to Charities preparing their accounts in accordanoe with the Financial Reporting Standard
applicable in the UK and Republic of Ireland IFRS 1021" The charity Is 8 Public Bènefit Entity as thfined by
FRS 102.
The charity has tsken advantsge of th& provislons in the SORP for chaiities not to prepare a stat￿￿nI
rAsh flows.
The finan¢ial ststements are prepared in sterling, which is Ihfj functional etjfrency of the charity. Monetary
amounts in these finanGial statements are rounded to the nearest £.
The financial slalements havè bèèn prepared under the historical cost convention, Imodified lo include the
revaluation of freehold propertiés and to include investment properties and certain financial instr(rnenls at fair
valuel. The princdpal accounting policies adopted are set out below.
1.2 Goin9 concern
At the time of approving the financial ststements, thè trusteès have a reasonable expectslion that the charty
has adequate resources to continue in oiper*ional existenco for the foreseeable future. Thus the IMtees
onlinue to adopt the going cOn￿M basis of accounting in preparing the financial 5ts1ements.
1.3 Charitable funds
Unrestricted funds are availab18 for usè at thè discretion of the Iruslees in furtherance of their Char￿able
objectives.
Restricted funds are Subl￿t to specrfic condittons by donors or grantors as to how they rnay be used. The
purposes and uses of the restricted funds are sèt out in the notes to the financial staternents.
Endowment funds aTe subj8Ct to spècific condbtsons by donors that the capital must be malntained by the
charity.
1.4 Income
Items of incomtr are re¢ognised in the finanaal statements when all of the following urtèria ère mot..
The charity has entitlement to the funds;
any perforrllance conditions have been met or are fully wthin the control of the Cha￿tY,.
there is sufficient certainty that receipt of thè incomè is considered Probable.. and
the amount can be measured reliably.
Income from perforrnance related grants and Th)ntrod3 is fecognised as the charity eams the right to
ctsnslderation through delivery ol the specified seTVi¢eS.
.24-

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED}
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Aecountlng policios
Icontinued)
1.5 Expenditure
Expenditure is ￿COgniSed once there is a legal or constructive obllgatlon to make payment to a thiTd party. it is
probable that settlement w¢ll be required and the amount can be measured reliably. Expendf(UTe includes all
irr8covÈrablé VAT which is included as part of the relevant cost.
Expenditure on charitable activities comprises those costs associated with dèlivèry of the various activities
and services for the charity's benefieiaiies.
Expendilure includes those costs of 8 direct nature which can be allocated lo a sp¢cific activily and also
indudes indirect costs, including govem8n¢e ¢osts that do not relate lo a specific a¢tiwly bul are n8cessary to
gupport those activities. Support costs are apportioned to eaeh activity on the basis of staff time.
1.6 Cash and cash equivalents
Cash and cash equivalents include cash in hand, deposits held al call with banks, olher short-term liquid
investments with original maturitiès ol three months or less, and bank overdrafts. Barhk oveidrafts a￿ shown
within borrowing5 in current liabilities.
1.7 Retirèmènt
Payments lo defined contribution retirem8nt b6nèfit schemes are charged as an expense as Ihoy fall due.
1.8 Debtors and craditors
Dobtors and creditors ￿th no staled interest rate and which arè receivable or payable wrthin one year are
recorded at transaction price. Any108ses arising from Impairment are recognised in expenditure.
1.9 Tangible fixed assèts and dèprèclation
Tangible assets costing more than £1,500 are egpit81is6d and are stated at cost less accumulated
depreaation.
CrEtlcal accounting estimatès and ludg•m8nts
In thè &pplieation of the charity's accounting policies, the Irusl¢es are required lo make judgements. estimates
and assumptitsns about the carrying amount ol assets and liabilities that are nol readily apparent from other
sources. The estimates and assoaated assumptions ar8 ba58d on historical experience and other factors Ihal
a￿ considered to be relevant. Actual results may differ from th￿e estim&l8s.
The estirnates arKI underlyinu assumptions are reviewed on an ongoing basis. Revi8ii)ns to accounting
estimates are recognised in the period In which the estimate is revised where the revision affects only that
period, or in the rRriod of the revision and future periods where the revision affects both current future
periods.

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Income from charitablo actlvltles
Unrestrlcted Restricted
funds
funds
2024
2024
Total Unr•strlct•d Restricted
funds
fundg
2023
2023
Total
2024
2023
Income from Charitablè actlvlties
LBTH - Voluntary sector
children & youth IDrum
LBTH- COWD 19
Volunt¢erlng Hub
LBTH - InlrastrL￿tUre and
Capacity Building
Poplar HARCA. Othèr
Cclnsultancy and training
ineome
CYLY Bridge Found81ion
LBTH- Minorilised Ethnic
Trustees
LBTH- Improving
Employsbility
50,108
SO,108
45,309
45,309
25,000
25,000
6,250
6.250
75,000
75,000
12,524
12.524
72,000
5.368
5,368
5,%4
72,000
5,964
36,656
36,656
35.979
35,979
62,632
150,885
213,517
75,677
80,964
156.641
Section 37 Statemènt.. During the period, the grants recsiv8bl8 from LB Tower Hamlets were expended on
various projects for the PUTposes for which they were giv8n.
ot the LB Tower Hamlets ineom8 of £145,309 recognised in 2Q123, £70,309 retated to Un￿strICted funds and
£75,000 lo reslricled ful￿3.
Th8 remaindèr of the charitable activities inctrnk of £11.332 recognised in 2023 related to unrèstrieted funds
of £5,368 and restricted funds of £5,964.
-26-

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Exp•nditur• on cha￿table acti¥iti88
Voluntooring Volunteering
services
seNIcos
2023
2024
Direct Costs
Staff costs
Activity Gos15
Staff and volunteer training and recruitment
Travel costs
Volunteer expenses
162,192
6,461
941
396
98
145.793
5.801
975
295
50
170,088
152,914
Share of support and govemance ¢g$ts l$eè nat• S}
Support
Governance
10,093
8.319
10,220
5,840
186,500
168,974
Analysi$ by fund
Unrestri¢tsd funds
Restricted funds
43,376
143,124
89,179
79,795
186,500
168,974
Support costs allo¢ated to actlvltles
2024
2023
Office (x)8ts
IT support
Compuier and website costs
Other costs
Govem8nce costs
5,481
3.202
246
1,164
6,319
4,892
2,899
1,270
1,159
5,840
16.412
1e,060
Analy$•d beh¥een:
Volunteering services
16,412
16,060
-27-

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Support costs allocated to activities
ICont]nu•dl
2024
2023
Govèmancg costs comprise:
Audit feès
Accountancy
AGMIAnnual review
2,190
4,095
34
1,950
3,8DO
90
6,319
5,840
Net movem•nt In funds
2024
2023
The net movernenl in furKls is statèd after chargingllcred¢iingl'.
Fees payable lor the audit of the ch8rilYs financial statements
2.190
1,95CI
Trusts&s
None of the trust88s (or any persons connected wlh them) rocelved any remuneration or knefits from the
charity during the year.
Trustee meeting refreshments and training costs amoL*nling to £Nil 12023.. £Nill wère paid on behalf of nil
12023 .' nil) trustee8.
Employe
The average monthly number of employees during the year lYdS',
2024
Number
2023
NuM￿r
Employment Costs
2024
2023
Wages and salariÈs
Social security costs
Othér pènsion costs
146,888
9,637
5,667
131,981
7,732
6,080
162.192
145,793
The average number of èmployees during the period, calculated on the basis of full time equiv81ents was 3.2
12023.. 3.21.
There were no employees whosg annual TeFnuneration was more than £60,000.
-28-

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
Employeos
IContinuÈd)
Remuneratlon of key mana9èm¢nt pèrsonnel
The remunerolion of key management personnel was as follows..
2024
2023
Aggregate wmp8nsation
60,125
54.325
Under FRS 102. employee benefits include gross salary. employer's NIC, employer's penston Contributions
and benefits in kind.
Taxation
The ¢harfty is exempt from tax8tion on its activitiès because all its income is applied for ¢haAtsble purposes.
10 D•btors
2024
2023
Amounts falllng due within one yèar-
other debtors
Prepayments and accrued income
6,404
80
5,965
483
6,484
11 Cr•ditors'. amount¥ talling du8 within one year
2024
2023
Note5
Deferred incoTVg
Accru81$
12
26,504
5,184
31.772
4,355
31,688
36,127
12 D•ferred income
2024
2023
Other deferred incorne
26,504
31,772
Deferred income 18 induded in the finanoal staternenls 8$ ftsllows..
2024
2023
Deferred irbcomè is induded wthin..
Current Ilabillties
,504
31.772
Movements in th8 year..
-29-

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
12 Deferred Income
(Continuedl
Deferied inEtsme at 1 October 2023
Released from previous periods
Resour￿$ deferrèd in the year
31,772
(31,7721
26,504
23,930
123.9301
31,772
Deferred income at 30 September 2024
26,504
31,772
13 Retirement benefit scheme$
2024
2023
Defined ¢ontribution schemes
Charge to profit or loss in rèspect of defined Gontribution schemes
5,667
6,08
The charity operates 8 defined contribution pension scheme for all qualifying employees. The assetg of the
scheme are held separately from thosè of thè charity in an independently administered fund.
14 R•strict8d funds
The restricted funds of the charity eomprise the unexpended balances of donations and grants h81d on trust
subject to 8pecific condition5 by donors as to how they may be used.
At 1 Octobèr
2023
Incoming
resources
R•sources
•xp•nd•d
At30
Sgptèmbor
2024
LBTH - Infrastructure
City Bridge Foundation
London Plus- laptops
LBTH- Improving employment
LBTH- METS
142
1,027
750
6,250
72,DOO
16,3921
168,118)
4,909
750
1,216
2,805
35,979
36,656
134,7631
133,8511
1,919
150,885
1143,1241
9.68CI
Previous year:
At 1 October
2022
Incomlng
resources
Resources
expended
At30
September
2023
LBTH- Infrastructure
City Bridge Foundation
London Plus-18pIop8
75,000
5,964
174,858}
14,9371
142
1,027
750
750
750
80,964
179,7951
1.919
30-

VOLUNTEER CENTRE TOWER HAMLETS
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 30 SEPTEMBER 2024
15 Unrnstrictsd funds
The unreslrided funds ol the charity comprise the unexpendèd ba18n¢es of donations and grants which are
not subject lo sp￿lfIe conditions by donors and grantors as lo how they may be used. These indude
designated funds which have been set aside out of unrestricted funds by the trustees lor specific purposes.
At 1 October
2023
In¢oming
resources
R•soure•s
At30
expended Septembèr
2024
General funds
35,937
82,632
(43,3761
55,193
Previous year:
At 1 Oetobèr
2022
Incoming
resources
ResouTCgS
AtJO
&xpendfrd September
2023
General funds
49,439
75.677
189,179}
35,937
16 Analysls of nèt assets behveen fund
UnTOStrlcted
fund$
2024
Restriet•d
funds
2024
Total
2024
At 30 Sèptèmber 2024..
Cuirent assetsllliathliliesl
55,193
9.680
64,873
55,193
9,680
64,873
Unrestrlcted
funds
2023
Restrlcted
funds
2023
Totsl
2023
At 30 September 2023:
Current 88setsllliabilities}
35.937
1,919
37,856
35.937
1,919
37,856
17 Contlngent Assots
Total grant funding owarded a8 at 30 September 2024 bul not y&1 re¢eiv¢d and recognised as income due lo
the recognition criteria not being Tllét amounts to £354,28112C123- £503.1891.
18 Rg14tsd party transactions
There We￿ no disdosable related party transactions during the yeaT12023- none).
31