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← Merthyr Tydfil Citizens Advice Bureau

2025-03-31-accounts

REGISTERED COMPANY NUMBER: 06654115 (England and Wales) REGISTERED CHARITY NUMBER: 1126473

REPORT OF THE TRUSTEES AND

FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

FOR

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

Baker Knoyle Audit Limited Chartered Certified Accountants Orbit Business Centre Rhydycar Business Park Merthyr Tydfil CF48 1DL

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

Page
Report of the Trustees 1 to 8
Report of the Independent Auditors 9 to 11
Statement of Financial Activities 12
Balance Sheet 13
Cash Flow Statement 14
Notes to the Cash Flow Statement 15
Notes to the Financial Statements 16 to 32

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

The Trustee Report includes the Report of the Directors' as required by company law.

Merthyr Tydfil Citizens Advice Bureau, also known as Citizens Advice Merthyr Tydfil (CAMT) is a charitable company limited by guarantee. It was incorporated under the Companies Act 1985 on 23 July 2008.

OBJECTIVES AND ACTIVITIES

Objectives and Activities: Charitable Purposes

Citizens Advice Merthyr Tydfil (CAMT) is governed by its Memorandum and Articles of Association. The charity's purposes are:

Aims and Issues CAMT Seeks to Tackle

Citizens Advice Merthyr Tydfil (CAMT) provides accessible, high-quality advice on welfare benefits, debt, housing, employment, consumer rights, family matters, and discrimination. The charity supports individuals and families experiencing poverty, financial instability, health inequalities, and social exclusion, helping to reduce the wider impact of these issues on local communities and public services.

Key challenges in Merthyr Tydfil and the surrounding areas include rising poverty and financial distress, increasing demand for welfare and debt advice, housing insecurity, health inequalities, and barriers to accessing justice and financial support.

Through early intervention and expert advice, CAMT aims to improve financial resilience, prevent crises such as eviction or loss of income, enhance health and well-being, reduce pressure on statutory services, and empower people to exercise their rights and navigate complex systems.

Public benefit

The Trustees confirm that they have complied with their duty under Section 17 of the Charities Act 2011 to have due regard to the Charity Commission's guidance on public benefit.

Citizens Advice Merthyr Tydfil provides significant public benefit by delivering free, independent, confidential, high quality and impartial advice that improves financial stability, reduces poverty, prevents homelessness, and enhances health and well-being. Services are open to all, and support is prioritised according to need to ensure fairness, equality, and accessibility for all members of the community.

Volunteers

Volunteers play a critical role in administration, governance, and client-facing services, approximately 5 FTE's

Page 1

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115)

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STRATEGIC REPORT

Achievements and performance

Key funded services during 2024-25 include:

Service Delivery 2024/25:

The charity continues to make a major contribution in relieving hardship among people in one of Wales's most deprived local authorities. Between 1st April 2024 and 31st March 2025 CAMT supported 12,012 clients - equivalent to one in five of the population of Merthyr Tydfil.

As a result of our work, we secured an additional £13.6 million income gains for clients, for example by supporting them with benefit claims or helping to resolve employment disputes. We also helped clients to manage over £3.2 million debts, for example by agreeing repayment plans or securing Debt Relief Orders.

The charity has had its year 2 Leadership Self Assessment (audit) in January 2025, which it passed successfully.

Fundraising activities

We do not carry out fundraising activities other than funding bids for projects. During this year we have both maintained current services and extended into new areas across the Borough.

All our work is dependent on core funding. Without this we are precluded from applying for further funding.

Page 2

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STRATEGIC REPORT

Financial review

Financial Review of the Year

The statement of financial activities (SOFA) together with relevant notes show the work that the charity has undertaken in the past year and how these activities are financed. Incoming resources, detailing the type and source of income, together with funds brought forward, constitute the resources available. The SOFA also shows the division of resources between restricted and unrestricted resources. Restricted resources are funds received by the charity that can only be spent in the proposition of a specific service. These types of funds typically stipulate how the funds should be spent., and will have clawback clauses for funds which are unspent.

Unrestricted funds are those funds provided to the charity that the management and trustees can spend as they wish, within the requirements of the objectives of the charity Often these resources will have been paid by the funder with the agreement that the charity provide a service with the decision being left to allocate the funds to the discretion of the management and trustees of the charity.

The charity continues to see an increase in incoming resources, rising from £1,246,127 last year to £1,512,773 this year. This growth is largely due to the increase in grants and contracts successfully secured by the organisation.

Citizens Advice Merthyr Tydfil owns its own premises. Between 2018 and 2021, the charity was successful in securing capital funding from Ffos y Fran, the Welsh Government's Community Facilities Grant, and the ICF Capital Grant. This allowed the organisation to purchase its premises and undertake a full refurbishment.

Owning the building helps reduce ongoing overheads, ensuring that our unit costs remain competitive when applying for grants and contracts. As a result, a greater proportion of funding can be directed towards frontline services, maximising the support we provide to our clients and community.

Citizens Advice Merthyr Tydfil remained financially stable at the year-end, despite external pressures. Income and expenditure reflect delivery of core services and project-funded activity.

Principal funding sources

Principal funding sources for the financial period 2024/25 is listed in the section 'Key funded services during 2024-25' under Achievements and Performance.

Financial Management Policies

The Trustees are responsible for maintaining proper accounting records which disclose with reasonable accuracy at any time, the financial position of the charity. The Trustees are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Reserves policy

Trustees aim to have sufficient reserves to bridge the funding gaps between spending and receiving funding, and in the event of the LCA closing, to cover redundancy payments and 4 months running costs.

At the end of the financial year, restricted reserves were £762,793 and unrestricted reserves were £494,414, so in excess of the target of £443,750.

Reserves are managed according to the charity's reserves policy while funds required for cashflow are managed in interest-bearing, accessible accounts.

The Trustees are satisfied that there are no material uncertainties affecting the charity's ability to continue as a going concern.

Funds in deficit

There are no funds in deficit.

Page 3

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115)

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STRATEGIC REPORT

Financial review

Relationship between Expenditure and the Charity's Key Objectives

Our objectives are highlighted in each funding bid that is submitted and we have to notify our funders if there is any deviation in the applications.

Review of the Charity's Financial Position

Citizens Advice Merthyr Tydfil has secured over £1.5 million of funding for the period April 2024- March 25 from a variety of funders including: Welsh Government, MTCBC, CTMUHB, National Grid, DWP and WCVA.

Future plans

The charity has been able to plan its activities for the coming year with a secure funding programme, with most projects scheduled to operate until 31 March 2026 or beyond. CAMT will continue to explore innovative ways to deliver services and reach as many people as possible, as the demand for high-quality, independent, impartial, and free advice continues to grow, and continues to look for opportunities to increase its services for the community.

Following a successful national Citizens Advice audit in January 2025, which reported excellent results across all key service indicators, the charity has continued to review all core policies and risk management procedures in line with its vision:

"To be the go-to advice service within Merthyr Tydfil, improving the lives of our community members and empowering clients across every demographic by providing accessible, impartial, confidential, and high-quality advice through multiple channels."

Positive engagement with funders will continue, with endorsement of necessary service delivery changes and re-prioritisation of some services. CAMT will focus on driving service growth to meet demand, using evidence-based, flexible solutions and multichannel delivery. The charity will continue to work with local, regional, and national partners to maintain, secure, and diversify funding. Governance will continue to be strengthened, the senior management team was restructured during the year, and three new trustees with the necessary skills and ambition were recruited. Trustee induction, development, mentoring, and ongoing training will continue to be enhanced. The governance structure is regularly reviewed to ensure effective support and scrutiny of staff and volunteers.

The Trustees have reassessed CAMT's ability to continue for at least twelve months from the date the accounts are signed and have concluded that no material uncertainties exist that would cast doubt on the charity's ability to continue as a going concern.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document

CAMT is a charitable company limited by guarantee, incorporated under the Companies Act on 23 July 2008. It is governed by its Memorandum and Articles of Association.

The Board sets strategy, approves budgets, and monitors performance. Day-to-day management is delegated to the CEO, supported by the Senior Management Team:

The Board retains responsibility for major decisions including remuneration of senior management, risk management, and strategic planning.

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MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT Recruitment and appointment of new trustees

Citizens Advice Merthyr Tydfil is committed to its aim of ensuring that the Board of Trustees contains a broad range of skills, knowledge and expertise and are representative of the local community, such as people from minority and ethnic communities and people with disabilities. Creating a diverse board will also help create accountability and public confidence.

It is important that all trustees understand and are committed to the two main aims of Citizens Advice:

The responsibility of the recruitment of new trustees rests firmly with existing trustees. They use a variety of methods for recruitment including open advertisement, as well as personal recommendation.

Trustees undertake a comprehensive induction programme to familiarise themselves with the structure, key staff and frontline services, and fully briefed on their legal obligations under charity law, the committee, decision-making processes, Business Plan and recent financial performance of the Local Citizens Advice.

A skills audit is completed annually and an action plan developed.

Trustees are encouraged to attend appropriate Citizens Advice Cymru or external training events. Records of all Trustee Board members training are held in a central Bureau file, as are their qualifications, experience and on-going training.

Trustees Annual review: Funding and Service Overview

This review looks at our aims, objectives and activities each year. This review looks at what we achieved and the outcomes of our work in the previous 12 months. The review looks at the success of each key activity and the benefits they have brought to the people who we have assisted. The review also helps us ensure our aim, objectives and activities remain focused on our stated purposes. We have referred to the guidance contained in the Charity Commission's general guidance on public benefit when reviewing our aim and objectives and in planning our future activities. In particular, the trustees consider how planned activities will contribute to the aims and objectives they have set."

The organisation had its year 2 Leadership Self Assessment (audit) in January 2025, which we passed successfully, and is part of an annual cycle.

Citizens Advice Merthyr Tydfil (CAMT) has continued to grow its funding portfolio, enabling the charity to expand and improve services for the local community. Since 2018, capital grants from Ffos y Fran, the Welsh Government's Community Facilities Grant, and the ICF Capital Grant have enabled CAMT to purchase and refurbish its premises. This investment has reduced overheads and allowed more resources to be directed toward frontline support. Although the funding appears as unspent in the accounts, this is solely because it is being depreciated over the life of the asset. The full amount of funding was spent in accordance with the terms of the agreed capital grants and has been fully applied to the building works.

Organisational structure

The Board of Trustees, which can have up to 15 members, administers the charity. The Board meets, at least four times per year. There is a sub-committee made up of officers which can meet more frequently when necessary to cover development, membership, finance and audit.

Key management remuneration

Remuneration of the CEO and senior management staff is set by the Board based on sector benchmarks and affordability.

Wider network

Our affiliation to National Citizens Advice and working in collaboration with National Citizens Advice means that we are strategically aligned to the national priorities in Citizens Advice and therefore work to achieve a sustainable network, for which we play a key role at national and local level.

Page 5

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115)

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT

Related parties

Merthyr Tydfil County Borough Council provide Core Funding and have an elected member on the Board of Trustees.

Risk management

The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error.

The Trustees have a risk management strategy which comprises:-

Statement of Control

The local Citizens Advice Trustee Board oversees the management and safeguarding of all personal information relating to clients, staff, funders, and strategic partners. CAMT shares joint responsibility for client data held on our case management system with the national Citizens Advice Service.

An Information Assurance Management team is in place to ensure the confidentiality, integrity, and availability of all personal and sensitive data. All processes are designed to comply fully with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that personal data is securely managed and protected at all times.

REFERENCE AND ADMINISTRATIVE DETAILS

Registered Company number

06654115 (England and Wales)

Registered Charity number

1126473

Registered office

1 Post Office Lane Merthyr Tydfil CF47 8BE

Trustees

K Williams Dr S Ganesh L Guard (resigned 19.7.24) B Heggie A Davies C Thomas B A Davies L Cunningham (appointed 10.12.24) M Harrison (appointed 10.12.24) Dr V L Winckler (appointed 6.8.25)

Auditors

Baker Knoyle Audit Limited Chartered Certified Accountants Orbit Business Centre Rhydycar Business Park Merthyr Tydfil CF48 1DL

Page 6

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115)

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

REFERENCE AND ADMINISTRATIVE DETAILS

Bankers

Barclays Bank 1 Churchill Place London E14 5HP

Legal Advisers

Worknest HR20 Grosvenor Place London SW1X 7HN

Chairperson

Mr B Heggie - Chair Alyson Davies - Vice Chair

Treasurer

Mr C Thomas

Secretary

Mrs Lisa Howell-Morgan

Chief Executive

Mrs Lisa Howell-Morgan

Senior Management Team:

Chief Executive: Mrs Lisa Howell-Morgan Operations Manager: Elizabeth Lewis Advice & Partnership Manager: Jack Bennett Business & Finance Manager: Mary Hammond

STATEMENT OF TRUSTEES' RESPONSIBILITIES

The trustees (who are also the directors of Merthyr Tydfil Citizens Advice Bureau for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) including Financial Reporting Standard 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland".

Company law requires the trustees to prepare financial statements for each financial year. Under that law, the trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law).

Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to

Page 7

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115)

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

STATEMENT OF TRUSTEES' RESPONSIBILITIES - continued

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

AUDITORS

The auditors, Baker Knoyle Audit Limited, will be proposed for re-appointment at the forthcoming Annual General Meeting.

Report of the trustees, incorporating a strategic report, approved by order of the board of trustees, as the company directors, on 17 December 2025 and signed on the board's behalf by:

C Thomas - Trustee

Page 8

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF MERTHYR TYDFIL CITIZENS ADVICE BUREAU

Opinion

We have audited the financial statements of Merthyr Tydfil Citizens Advice Bureau (the 'charitable company') for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland'.

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Page 9

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF MERTHYR TYDFIL CITIZENS ADVICE BUREAU

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Our audit procedures were designed to respond to risks of material misstatement in the financial statements, recognising that the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment by, for example, forgery, misrepresentations or through collusion. There are inherent limitations in the audit procedures performed and the further removed non-compliance with laws and regulations is from the events and transactions reflected in the financial statements, the less likely we are to become aware of it.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

Page 10

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF MERTHYR TYDFIL CITIZENS ADVICE BUREAU

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Richard Phillips FCCA (Senior Statutory Auditor) for and on behalf of Baker Knoyle Audit Limited Chartered Certified Accountants Orbit Business Centre Rhydycar Business Park Merthyr Tydfil CF48 1DL

19 December 2025

Page 11

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

STATEMENT OF FINANCIAL ACTIVITIES

(INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025

Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
2
Other trading activities
3
Investment income
4
Other income
5
Total
EXPENDITURE ON
Raising funds
6
Charitable activities
7
Advice Services
Total
NET INCOME
RECONCILIATION OF FUNDS
Total funds brought forward
TOTAL FUNDS CARRIED FORWARD		 Unrestricted
funds
£
40,103
6,625
12,182
-
58,910
-
2,210
2,210
56,700
437,714
494,414		 Restricted
funds
£
1,453,863
-
-
-
1,453,863
19,826
1,315,980
1,335,806
118,057
644,736
762,793		 2025
Total
funds
£
1,493,966
6,625
12,182
-
1,512,773
19,826
1,318,190
1,338,016
174,757
1,082,450
1,257,207		 2024
Total
funds
£
1,239,132
-
5,538
1,457
1,246,127
18,327
1,196,970
1,215,297
30,830
1,051,620
1,082,450

The notes form part of these financial statements

Page 12

MERTHYR TYDFIL CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 06654115)

BALANCE SHEET 31 MARCH 2025

Notes
FIXED ASSETS
Tangible assets
14
CURRENT ASSETS
Debtors
15
Cash at bank
CREDITORS
Amounts falling due within one year
16
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT
LIABILITIES
NET ASSETS
FUNDS
19
Unrestricted funds
Restricted funds
TOTAL FUNDS		 2025
£
660,548
129,391
541,704
671,095
(74,436)
596,659
1,257,207
1,257,207
494,414
762,793
1,257,207		 2024
£
691,891
106,663
364,605
471,268
(80,709)
390,559
1,082,450
1,082,450
437,714
644,736
1,082,450

The financial statements were approved by the Board of Trustees and authorised for issue on 17 December 2025 and were signed on its behalf by:

C Thomas - Trustee

The notes form part of these financial statements

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MERTHYR TYDFIL CITIZENS ADVICE BUREAU

CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

Notes
Cash flows from operating activities
Cash generated from operations
1
Net cash provided by operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
Interest received
Net cash provided by/(used in) investing activities
Change in cash and cash equivalents in
the reporting period
Cash and cash equivalents at the
beginning of the reporting period
Cash and cash equivalents at the end of
the reporting period		 2025
£
164,917
164,917
-
12,182
12,182
177,099
364,605
541,704		 2024
£
54,995
54,995
(13,182)
5,538
(7,644)
47,351
317,254
364,605

The notes form part of these financial statements

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MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

1. RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES

Net income for the reporting period (as per the Statement of Financial
Activities)
Adjustments for:
Depreciation charges
Interest received
Increase in debtors
(Decrease)/increase in creditors
Net cash provided by operations		 2025
£
174,757
31,343
(12,182)
(22,728)
(6,273)
164,917		 2024
£
30,830
31,523
(5,538)
(23,153)
21,333
54,995

2. ANALYSIS OF CHANGES IN NET FUNDS

Net cash At 1/4/24
£		 Cash flow
£		 At 31/3/25
£
Cash at bank and in hand 364,605 177,099 541,704
364,605 177,099 541,704
Total 364,605 177,099 541,704

The notes form part of these financial statements

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MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1. ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Income

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

The following specific policies are applied:

Voluntary Income

Voluntary income received by way of grants, gifts or donation is included in full on receipt unless it is subject to a condition when it is treated as deferred income.

Government Grant Income is included in full on receipt unless it is subject to a condition when it is treated as deferred income.

Deferred Income

Income or grants received in advance are held as deferred income and carried forward to future accounting periods to be released when the defined purposes of the work or project have been completed, approved or certified.

Gifts in Kind

Gifts in kind are included in the income and expenditure account where they are applied in carrying out charitable activities, where the company would otherwise have to purchase the donated facility and the benefit is both quantifiable and material. The quantifiable benefit is shown as both incoming and expended resources within the appropriate funds. Where the gift is an asset it is treated as income and taken to stock or fixed assets as appropriate.

The value of services provided by volunteers is not quantified.

Investment Income

Investment income is included when receivable.

Trading Income

Trading Income is recognised when earned.

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Expenditure includes any VAT which cannot be fully recovered.

Costs of generating funds

Costs of generating funds include the costs associated with attracting voluntary income and the costs of trading for fundraising purposes.

continued...

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MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

1. ACCOUNTING POLICIES - continued

Expenditure

Charitable expenditure

Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes the costs that can be attributed directly to those activities and those costs of an indirect nature necessary to support them.

All expenditure

All expenditure is allocated between the categories of the SoFA on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly, others are apportioned between categories on a basis that fairly reflects their usage.

Pension costs

Contributions are made to the employees own personal pension schemes. The pension cost charge represents those contributions payable to individual schemes.

Allocation of support costs

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include back office costs and overheads, finance, personnel, payroll and governance costs which support the charities Advice Service activities. The basis on which support costs have been allocated are set out in note 8.

Tangible fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

Freehold property improvements - 4% on cost Freehold Property - 2% on cost Plant and machinery - 25% on reducing balance

Tangible fixed assets are included in the balance sheet at historic cost less accumulated depreciation. Grant receipts which fund fixed asset acquisitions are taken to restricted funds and the appropriate depreciation charge is made against those funds over the expected useful life of the asset.

Capital grants are recognised when the associated expenditure has been incurred.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Designated funds are those unrestricted funds set aside for a specific purpose by the Board.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Hire purchase and leasing commitments

Fixed assets acquired under finance leases are included in the balance sheet at historic cost less accumulated depreciation. The present value of future rentals is shown as a liability. Interest payable in each period is charged as an expended resource in proportion to the amount outstanding under the lease. Operating lease rental are charged as expended resources as incurred.

Organisational Status

continued...

Page 17

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

1. ACCOUNTING POLICIES - continued

The organisation is a company limited by guarantee and a registered charity. The directors are the trustees and are set out on page 3, they form a Board of Trustees which is the executive body of the charity. The aims and objectives and rules for governance are set out in the charitable company's Memorandum and Articles of Association.

Debtors and creditors receivable/payable within one year

Debtors and creditors with no stated interest rate and receivable or payable within one year are recorded at transaction price.

Ex-Gratia Termination Payment

Termination benefits are payable when employment is terminated by the Charity before the normal retirement date, or whenever an employee accepts voluntary redundancy in exchange for these benefits. The Charity recognises termination benefits when it is demonstrably committed to either

(i) terminating the employment of current employees according to a detailed formal plan without possibility of withdrawal or (ii) providing termination benefits as a result of an offer made to encourage voluntary redundancy.

Going concern

The financial statements have been prepared on a going concern basis as the trustees believe that no material uncertainties exist.

2. DONATIONS AND LEGACIES

Donations
Grants
Service Level Agreement
Grants received, included in the above, are as follows:
Merthyr Tydfil County Borough Council
National Citizens Advice
Supporting People (MTCBC)
Age Concern Morgannwg
Rhondda Cynon Taff
National Grid Electricity Distribution
Moondance Foundation		 2025
£
875
1,458,709
34,382
1,493,966
2025
£
235,246
832,485
280,097
11,294
69,950
4,845
24,792
1,458,709		 2024
£
2,043
1,202,707
34,382
1,239,132
2024
£
92,390
804,323
205,000
-
72,397
-
28,597
1,202,707

continued...

Page 18

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

3.
OTHER TRADING ACTIVITIES
Rent Received
4.
INVESTMENT INCOME
Deposit account interest
5.
OTHER INCOME
Other income
6.
RAISING FUNDS
Raising donations and legacies
Staff costs
7.
CHARITABLE ACTIVITIES COSTS
Advice Services
8.
SUPPORT COSTS
Management
Finance
£
£
Advice Services
539
405
9.
NET INCOME/(EXPENDITURE)
Net income/(expenditure) is stated after charging/(crediting):
Depreciation - owned assets
Pension contributions		 Direct
Costs
£
1,302,786
Human
resources
£
270		 2025
£
6,625
2025
£
12,182
2025
£
-
2025
£
19,826
Support
costs (see
note 8)
£
15,404
Governance
costs
£
14,190
2025
£
31,343
42,260		 2024
£
-
2024
£
5,538
2024
£
1,457
2024
£
18,327
Totals
£
1,318,190
Totals
£
15,404
2024
£
31,523
35,634

continued...

Page 19

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

10. TRUSTEES' REMUNERATION AND BENEFITS

There were no trustees' remuneration or other benefits for the year ended 31 March 2025 nor for the year ended 31 March 2024.

Trustees' expenses

Four trustees received expense payments totalling £64 (2024: £96) for the year. These payments were reimbursement of travelling expenses.

All trustees received a Christmas gift. The total expenditure on these gifts was £500.

11. STAFF COSTS

Wages and salaries
The average monthly number of employees during the year was as follows:
Advice Services		 2025
£
1,142,248
1,142,248
2025
41		 2024
£
1,041,761
1,041,761
2024
44

The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was:

£60,001 - £70,000
£70,001 - £80,000		 2025
-
1
1		 2024
1
-
1
Wages and Salaries
Social Security Costs
Pension Costs		 2025
£
1,014,664
85,325
42,260
1,142,249		 2024
£
932,685
68,942
35,634
1,037,261

Pension Costs

The Charity contributes to employee's own personal pension schemes together with the government work place pension scheme. The pension cost charge represents contributions paid by the Charity to the individual schemes.

Key management remuneration

The key management of the charity comprises the Chief Executive Officer. The total benefits of the the key management personnel of the charity was £72,385 (2024: £65,690).

continued...

Page 20

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

12.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted
funds
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
51,427
Investment income
5,538
Other income
1,426
Total
58,391
EXPENDITURE ON
Raising funds
-
Charitable activities
Advice Services
2,339
Total
2,339
NET INCOME/(EXPENDITURE)
56,052
Transfers between funds
6,568
Net movement in funds
62,620
RECONCILIATION OF FUNDS
Total funds brought forward
375,094
TOTAL FUNDS CARRIED FORWARD
437,714
13.
AUDITORS' REMUNERATION
Fees payable to the charity's Independent auditors for the independent audit
of the charity's financial statements		 12.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted
funds
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
51,427
Investment income
5,538
Other income
1,426
Total
58,391
EXPENDITURE ON
Raising funds
-
Charitable activities
Advice Services
2,339
Total
2,339
NET INCOME/(EXPENDITURE)
56,052
Transfers between funds
6,568
Net movement in funds
62,620
RECONCILIATION OF FUNDS
Total funds brought forward
375,094
TOTAL FUNDS CARRIED FORWARD
437,714
13.
AUDITORS' REMUNERATION
Fees payable to the charity's Independent auditors for the independent audit
of the charity's financial statements
Restricted
funds
£
1,187,705
-
31
1,187,736
18,327
1,194,631
1,212,958
(25,222)
(6,568)
(31,790)
676,526
644,736
Restricted
funds
£
1,187,705
-
31
1,187,736
18,327
1,194,631
1,212,958
(25,222)
(6,568)
(31,790)
676,526
644,736		 Total
funds
£
1,239,132
5,538
1,457
1,246,127
18,327
1,196,970
1,215,297
30,830
-
30,830
1,051,620
1,082,450
2025
£
3,600		 2024
£
3,600

Amounts payable to Independent Auditors in relation to payroll, pension administration and other services provided to the charity were £10,590 (2024: £9,498).

continued...

Page 21

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

14. TANGIBLE FIXED ASSETS

==> picture [477 x 620] intentionally omitted <==

----- Start of picture text -----
Freehold
property Freehold Plant and
improvements Property machinery Totals
£ £ £ £
COST
At 1 April 2024 and 31 March 2025 661,055 95,880 49,896 806,831
DEPRECIATION
At 1 April 2024 70,036 8,137 36,767 114,940
Charge for year 26,266 1,917 3,160 31,343
At 31 March 2025 96,302 10,054 39,927 146,283
NET BOOK VALUE
At 31 March 2025 564,753 85,826 9,969 660,548
At 31 March 2024 591,019 87,743 13,129 691,891
15. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2025 2024
£ £
Other debtors 119,361 91,946
Prepayments 10,030 14,717
129,391 106,663
16. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2025 2024
£ £
Accruals 28,247 46,637
Pension creditor 11,397 9,280
Deferred income 34,792 24,792
74,436 80,709
Deferred Income
Included in Accruals and Deferred Income above, is the following movement relating to Deferred Income.
2025 2024
£ £
Opening balance 24,792 43,597
Movement in the year 10,000 (18,805)
Deferred income carried forward 34,792 24,792
Being:
-
CTM Health Board - Smoking Cessation Training 10,000
Moondance Foundation 24,792 24,792
34,792 24,792
----- End of picture text -----

continued...

Page 22

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

17. LEASING AGREEMENTS

Minimum lease payments under non-cancellable operating leases fall due as follows:

Within one year
Between one and five years		 2025
£
4,474
8,072
12,546		 2024
£
4,474
12,543
17,017

18. ANALYSIS OF NET ASSETS BETWEEN FUNDS

Fixed Assets
Net Current Assets		 Unrestricted
funds
£
79,621
414,793
494,414		 Restricted
funds
£
580,927
181,866
762,793		 2025
Total funds
£
660,548
596,659
1,257,207		 2024
Total funds
£
691,891
390,559
1,082,450

19. MOVEMENT IN FUNDS

Unrestricted funds
General fund
Designated fixed asset fund
Church Act Asset Fund
Restricted funds
Supporting People Fund/UK SPF
Ffos y Fran (Property Asset Fund)
Cwm Taf CAB 4 Carers
ICF Discretionary Fund (CAB HUB
Capital)
Ffos y Fran (Roof & Window)
EAP Energy
WAG Phase 3 Capital Fund
Energy Case Worker Fund
EOP Fund
MTCBC Multiply Fund
Winter Funding
Pension Credit Fund
TOTAL FUNDS		 At 1/4/24
£
350,992
50,611
36,111
437,714
(17,500)
233,849
31,948
78,604
64,115
25,504
228,599
11,543
3,500
(17,500)
2,074
-
644,736
1,082,450		 Net
movement
in funds
£
58,684
-
(1,984)
56,700
17,500
(8,164)
45,989
(3,628)
(2,728)
39,480
(9,720)
6,440
4,094
17,500
-
11,294
118,057
174,757		 Transfers
between
funds
£
5,117
(5,117)
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 At
31/3/25
£
414,793
45,494
34,127
494,414
-
225,685
77,937
74,976
61,387
64,984
218,879
17,983
7,594
-
2,074
11,294
762,793
1,257,207

continued...

Page 23

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

Net movement in funds, included in the above are as follows:

Unrestricted funds
General fund
Church Act Asset Fund
Restricted funds
Supporting People Fund/UK SPF
Ffos y Fran (Property Asset Fund)
Cwm Taf CAB 4 Carers
SAF - Community Focus
SAF - Debt Fund
SAF - Specialist fund
ICF Discretionary Fund (CAB HUB
Capital)
Ffos y Fran (Roof & Window)
SAF CWY
EAP Energy
WAG Phase 3 Capital Fund
Basic Income Pilot
Help 2 Claim Fund
Help for Hardship Fund
Warmer Wales Fund
Energy Case Worker Fund
EOP Fund
Guardian Fund
Moondance Fund
MTCBC Multiply Fund
Pension Credit Fund
TOTAL FUNDS		 Incoming
resources
£
58,910
-
58,910
280,098
-
45,989
63,666
51,588
12,243
-
-
189,000
39,480
-
23,961
260,282
126,033
41,479
34,629
4,094
9,990
24,792
235,245
11,294
1,453,863
1,512,773		 Resources
expended
£
(226)
(1,984)
(2,210)
(262,598)
(8,164)
-
(63,666)
(51,588)
(12,243)
(3,628)
(2,728)
(189,000)
-
(9,720)
(23,961)
(260,282)
(126,033)
(41,479)
(28,189)
-
(9,990)
(24,792)
(217,745)
-
(1,335,806)
(1,338,016)		 Movement
in funds
£
58,684
(1,984)
56,700
17,500
(8,164)
45,989
-
-
-
(3,628)
(2,728)
-
39,480
(9,720)
-
-
-
-
6,440
4,094
-
-
17,500
11,294
118,057
174,757

continued...

Page 24

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Unrestricted funds
General fund
Designated fixed asset fund
Church Act Asset Fund
Restricted funds
Supporting People Fund/UK SPF
Ffos y Fran (Property Asset Fund)
Cwm Taf CAB 4 Carers
SAF - Community Focus
ICF Discretionary Fund (CAB HUB
Capital)
Ffos y Fran (Roof & Window)
Specialist Debt Fund
EAP Energy
WAG Phase 3 Capital Fund
Ffos y Fran Fund
WAG Phase 3
Basic Income Pilot
Help 2 Claim Fund
Help for Hardship Fund
Community Matters Fund
Energy Case Worker Fund
EOP Fund
MTCBC Multiply Fund
Winter Funding
TOTAL FUNDS		 At 1/4/23
£
285,866
51,133
38,095
375,094
-
237,992
31,948
-
82,232
66,843
5,848
-
233,937
4,107
4,345
-
-
-
9,274
-
-
-
-
676,526
1,051,620		 Net
movement
in funds
£
58,036
-
(1,984)
56,052
(17,500)
(8,248)
-
(3)
(3,628)
(2,728)
(5,848)
25,504
(9,635)
-
-
1
(2,755)
1
-
11,543
3,500
(17,500)
2,074
(25,222)
30,830		 Transfers
between
funds
£
7,090
(522)
-
6,568
-
4,105
-
3
-
-
-
-
4,297
(4,107)
(4,345)
(1)
2,755
(1)
(9,274)
-
-
-
-
(6,568)
-		 At
31/3/24
£
350,992
50,611
36,111
437,714
(17,500)
233,849
31,948
-
78,604
64,115
-
25,504
228,599
-
-
-
-
-
-
11,543
3,500
(17,500)
2,074
644,736
1,082,450

continued...

Page 25

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

Comparative net movement in funds, included in the above are as follows:

Unrestricted funds
General fund
Church Act Asset Fund
Restricted funds
Supporting People Fund/UK SPF
Ffos y Fran (Property Asset Fund)
Cwm Taf CAB 4 Carers
SAF - Community Focus
SAF - Debt Fund
SAF - Specialist fund
ICF Discretionary Fund (CAB HUB
Capital)
Ffos y Fran (Roof & Window)
Specialist Debt Fund
SAF CWY
EAP Energy
WAG Phase 3 Capital Fund
Basic Income Pilot
Help 2 Claim Fund
Help for Hardship Fund
SAF - Partnership Fund
Warmer Wales Fund
Energy Case Worker Fund
EOP Fund
Guardian Fund
Moondance Fund
MTCBC Multiply Fund
Winter Funding
TOTAL FUNDS		 Incoming
resources
£
58,391
-
58,391
205,030
-
45,990
63,667
51,586
12,244
-
-
-
188,999
56,700
(1)
26,408
165,564
152,706
7,000
41,479
11,543
3,500
29,970
28,597
92,390
4,364
1,187,736
1,246,127		 Resources
expended
£
(355)
(1,984)
(2,339)
(222,530)
(8,248)
(45,990)
(63,670)
(51,586)
(12,244)
(3,628)
(2,728)
(5,848)
(188,999)
(31,196)
(9,634)
(26,407)
(168,319)
(152,705)
(7,000)
(41,479)
-
-
(29,970)
(28,597)
(109,890)
(2,290)
(1,212,958)
(1,215,297)		 Movement
in funds
£
58,036
(1,984)
56,052
(17,500)
(8,248)
-
(3)
-
-
(3,628)
(2,728)
(5,848)
-
25,504
(9,635)
1
(2,755)
1
-
-
11,543
3,500
-
-
(17,500)
2,074
(25,222)
30,830

continued...

Page 26

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

A current year 12 months and prior year 12 months combined position is as follows:

Unrestricted funds
General fund
Designated fixed asset fund
Church Act Asset Fund
Restricted funds
Ffos y Fran (Property Asset Fund)
Cwm Taf CAB 4 Carers
SAF - Community Focus
ICF Discretionary Fund (CAB HUB
Capital)
Ffos y Fran (Roof & Window)
Specialist Debt Fund
EAP Energy
WAG Phase 3 Capital Fund
Ffos y Fran Fund
WAG Phase 3
Basic Income Pilot
Help 2 Claim Fund
Help for Hardship Fund
Community Matters Fund
Energy Case Worker Fund
EOP Fund
Winter Funding
Pension Credit Fund
TOTAL FUNDS		 At 1/4/23
£
285,866
51,133
38,095
375,094
237,992
31,948
-
82,232
66,843
5,848
-
233,937
4,107
4,345
-
-
-
9,274
-
-
-
-
676,526
1,051,620		 Net
movement
in funds
£
116,720
-
(3,968)
112,752
(16,412)
45,989
(3)
(7,256)
(5,456)
(5,848)
64,984
(19,355)
-
-
1
(2,755)
1
-
17,983
7,594
2,074
11,294
92,835
205,587		 Transfers
between
funds
£
12,207
(5,639)
-
6,568
4,105
-
3
-
-
-
-
4,297
(4,107)
(4,345)
(1)
2,755
(1)
(9,274)
-
-
-
-
(6,568)
-		 At
31/3/25
£
414,793
45,494
34,127
494,414
225,685
77,937
-
74,976
61,387
-
64,984
218,879
-
-
-
-
-
-
17,983
7,594
2,074
11,294
762,793
1,257,207

continued...

Page 27

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows:

Unrestricted funds
General fund
Church Act Asset Fund
Restricted funds
Supporting People Fund/UK SPF
Ffos y Fran (Property Asset Fund)
Cwm Taf CAB 4 Carers
SAF - Community Focus
SAF - Debt Fund
SAF - Specialist fund
ICF Discretionary Fund (CAB HUB
Capital)
Ffos y Fran (Roof & Window)
Specialist Debt Fund
SAF CWY
EAP Energy
WAG Phase 3 Capital Fund
Basic Income Pilot
Help 2 Claim Fund
Help for Hardship Fund
SAF - Partnership Fund
Warmer Wales Fund
Energy Case Worker Fund
EOP Fund
Guardian Fund
Moondance Fund
MTCBC Multiply Fund
Winter Funding
Pension Credit Fund
TOTAL FUNDS		 Incoming
resources
£
117,301
-
117,301
485,128
-
91,979
127,333
103,174
24,487
-
-
-
377,999
96,180
(1)
50,369
425,846
278,739
7,000
82,958
46,172
7,594
39,960
53,389
327,635
4,364
11,294
2,641,599
2,758,900		 Resources
expended
£
(581)
(3,968)
(4,549)
(485,128)
(16,412)
(45,990)
(127,336)
(103,174)
(24,487)
(7,256)
(5,456)
(5,848)
(377,999)
(31,196)
(19,354)
(50,368)
(428,601)
(278,738)
(7,000)
(82,958)
(28,189)
-
(39,960)
(53,389)
(327,635)
(2,290)
-
(2,548,764)
(2,553,313)		 Movement
in funds
£
116,720
(3,968)
112,752
-
(16,412)
45,989
(3)
-
-
(7,256)
(5,456)
(5,848)
-
64,984
(19,355)
1
(2,755)
1
-
-
17,983
7,594
-
-
-
2,074
11,294
92,835
205,587

Funds

Transfers between funds

Transfers between funds arise where unrestricted funds have been used to fund shortfalls in restricted projects.

Unrestricted Funds

The free reserves are available to provide funds to cashflow projects funded on a retrospective basis and are available with the approval of the trustees to fund any expenditure on projects or expenses which fall within the organisations general aims and objectives. They are accumulated in accordance with the reserve policy as stated in the trustees report.

Designated Funds

continued...

Page 28

MERTHYR TYDFIL CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

Funds - continued

Analysis of Designated Funds
Designated Fixed Assets
Church Act Asset Fund
Designated funds		 2025
£
45,494
34,127
79,621		 2024
£
50,611
36,111
86,722

Designated fixed asset funds

This fund represent the amounts set aside to write down the remaining net book value of fixed assets held against unrestricted funds.

Church Act Asset Fund

The Fund supports expenditure of a capital nature including building works and purchase of items of equipment, to which CAMT received funds to refurbish the ground floor of its premises in post office Lane in 2017.

Restricted Funds

Restricted funds represent balances held to fund future projects where the resources have been received and are required by the donors to fund a specific project.

Activities undertaken within each major restricted fund

The restricted funds of the charity have been applied during the year or are held for future expenditure in the following area:

Citizens Advice Help to Claim Fund (H2C)

We continued to provide the Help to Claim service. This was rolled out fully in April 2019 and helps people to make a first claim for Universal Credit via telephone/web-chat/email We deliver the face to face service, including a presence at the local jobcentre. The phone and digital services are delivered from our office at Post office Lane.

CAB4CARERS Cwm Taf Health Board

CAB 4 Carers has been operating since 2018 and is funded by Cwm Taf Morgannwg UHB. It supports Carers both at home and in hospital settings.

-Provides information and support to Carers identified.

-Provide a link with nursing staff to signpost Carers and families to information and support and have a greater understanding of Carers issues.

-Raise awareness

-Link the Carer into other third sector organisations and recommendations for statutory services.

-Provides a link to the Social Services Teams across Cwm Taf (i.e. to refer Carers for a Carers Assessment). -Provides generic support to Carers of older people, people with learning disabilities, people with mental health issues, people with physical disability and people with children, making it a fair and equitable service. -Provide information and support to staff who are Carers.

Supporting People Fund/UK SPF

To advise, assist and support people in the Borough with benefit/housing issues.

Ffos y Fran (Property Asset Fund)

This was capital funding from MTCBC to purchase the premises of the organisation at Post Office Lane.

SAF: Advicelink Cymru: Community Focussed, Specialist & Debt

In 2018 the Welsh Government decided to change how they commission advice services across Wales to improve the quality and availability of advice services and encourage collaboration between advice providers -the new funding available was called the Single Advice Fund. In September 2019, Citizens Advice Merthyr Tydfil was awarded the funding for the generalist (Community Focussed) and specialist services for the Merthyr Tydfil area from 1 January 2020. The new services are called Advicelink Cymru.

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19. MOVEMENT IN FUNDS - continued

Funds - continued

CAB HUB (Capital)

The Carers Hub creates a dedicated hub for Carers in Merthyr Tydfil, to come and obtain advice and support. It also drives forward integrated and collaborative working between social services departments, health board, third sector and other organisations fusing resources and support for carers. It was completed in the summer of 2021 and will become the central "core" for agencies involved in supporting and advising carers to test new approaches and to work collectively and efficiently to help regional partnership boards to pilot new approaches with service delivery models.

The Carers Hub - Care for Carers will provide support to carers of all ages in Merthyr Tydfil, which is a key principle of the Cwm Taf Carers Strategy.

WAG Phase 3

This was a capital grant from Welsh Government to support property improvements for the new building.

SAF - CWY

The purpose of this funding is to provide additional telephony capacity to support the Welsh Government's 'Claim What's Yours' income maximisation and benefit take up campaign. The funding forms part of the Single Advice Fund and as such should be used to provide free to client social welfare rights-based information and/or adviser services that meet the key aims of Advicelink Cymru.

SAF Partnership Fund

Funding to be shared between Cwm Taf Morgannwg LCA's. The funding is to improve stakeholders engagement and partnerships.

Help for Hardship Fund

This project is a service designed to give advice and information on income maximisation to clients and issue a foodbank voucher if they're unable to afford food.

Warmer Wales Fund

Funded by the Moondance Foundation. The number of people needing help with energy debts has more than doubled compared to pre-pandemic times, and is the highest on record. The funding will meet an immediate and pressing need and will ensure that thousands of people in Wales get the crucial advice they need to manage their energy more efficiently and avoid fuel poverty.

Community Matters Fund

The grant from the Community Matters Fund will assist Citizens Advice Merthyr Tydfil to help and advise many in its community with its Help to Heat project. The focus of the Help to Heat project will be to offer the much needed support to people in Merthyr Tydfil with the on-going Cost of Living crisis and fuel poverty.

EAP Energy

The Energy Advice Programme (EAP) funds a one to one energy advice appointments to clients who are in or at risk of fuel poverty, often vulnerable and may be struggling to pay their bills. Energy advice includes advice on fuel options, tariffs, energy grants, aswell energy efficiency advice, with the aim of reducing their bills. EAP is funded by National Grid.

Energy Case Worker

The Energy Caseworker Project is designed to deliver specialist energy advice and income maximisation support to clients experiencing fuel poverty in Merthyr Tydfil. This is a Caseworker model for delivering energy advice and is designed in order to provide support to clients who have complex needs or circumstances.

The advice will focus on energy advice issues, income maximisation and benefits advice. All clients seen through the project will receive a full benefits check and comprehensive energy efficiency advice, in addition to support with any other needs they may have.

EOP Fund

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19. MOVEMENT IN FUNDS - continued

Funds - continued

A key focus of EOP is to provide advice in an outreach setting, to consumers who would not otherwise, access the service. The majority of the work will be delivered in a face-to-face setting.

EOP will be delivered in the community, as a proactive outreach service. Building links and partnerships with other organisations, and delivering EOP in the community in which the target audience live their lives.

Winter Funding

To fun an increase in client advice within the parameters of agreed SAF delivery over the winter months 2023/24. To support LCA's to deliver training to increase adviser knowledge and skills. Improving the quality of IT equipment, where necessary, to support the effective and efficient delivery of SAF.

Moondance Fund

The Moondance funding provides funding for a part-time Crisis worker to deliver emergency advice to clients that live in Merthyr Tydfil and the surrounding borough.

MTCBC Multiply Fund

The project is designed to provide advice and support to improve the lives of clients in Merthyr Tydfil.

The project provides effective money management, financial planning, debt support and household budgeting support in response to the economic climate. Enable adults to better manage their money through improving their numeracy skills Develop individual's understanding and use of numeracy as a life skill, enabling them to recognise future learning opportunities.

This enables adults to better manage their money through improving their numeracy skills and develop an individual's understanding and use of numeracy as a life skill, enabling them to recognise future learning opportunities.

Guardian Fund

The project is to increase capacity for the service delivery that supports clients in deprived areas in innovative ways through the cost of living crisis via any channel or mix of channels (remote and/or face-to-face).

Pension Credit Fund

The Pension Credit Campaign was developed to ensure that eligible older adults had the necessary support to access Pension Credit, a vital benefit that can significantly improve the financial well-being of pensioners on low incomes. Many individuals who qualify for this support remain unaware or face barriers to applying, which this campaign aimed to address through targeted, flexible assistance.

20. EMPLOYEE BENEFIT OBLIGATIONS

The Charity operates a defined contribution pension scheme.

The majority of staff are enrolled in the People's Pension Scheme. Two staff members are part of a previous pension arrangement, under which they have chosen their own pension providers, and the company makes contributions on their behalf.

During the year the charity was committed to pay £42,260 (2024: £35,634) to the employees personal schemes.

At the year end contributions of £11,397 (2024: £9,280l) were unpaid.

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21. RELATED PARTY DISCLOSURES

The Chief Executives daughter was employed by the charity during the year. She was paid at rates commensurate with her position and in line with other members of staff. The appointment process was open and at arms length and the Trustees where fully informed of the relationship before the appointment.

The Chief Executive Lisa Howell-Morgan is also a trustee of Citizens Advice South East Wales. During the year a subscription of £Nil (2024: £1,210) was paid to the organisation.

22. ULTIMATE CONTROLLING PARTY

The ultimate controlling party is the Trustees/Directors.

23. GIFTS IN KIND

Volunteer Time

The value of volunteer time is not quantified in terms of money but the time contributed by volunteers is an invaluable resource in terms of the outstanding contribution made by them.

The number of hours contributed by volunteers in the year was 968 (2024: 1,338).

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