Charity ragistratlon number 1125840
Company reglstratlon number 064842791England and Wales)
HELPLINES PARTNERSHIP
ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

HELPLINES PARTNERSHIP
LEGAL AND ADMINISTRATIVE INFORMATION
Trustees
Clodagh Crowe (Co-chair)
Jonathan Spain (Treasurer)
Diane James
Debbie Sadler
Stephen Buckley
Katie Foulser
Elizabeth Rimmer (Co-chair)
Secretary
Lorraine Pearce
Charlty number
1125840
Company number
06484279
Audltor
Azets Audit Services
Westpoint
Lynch Wood
Peterborough
Cambridgeshire
United Kingdom
PE2 6FZ

HELPLINES PARTNERSHIP
CONTENTS
Page
Trustees, report
Statement of Trustees, responsibilities
Independent 8uditorfs report
8-10
Statement of financial activities
11
Balance sheet
12
Notes to the financlal statements
13-20

HELPLINES PARTNERSHIP
TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
The Trustees, who are also directors of the charity for the purposes of the Companies Act, have pleasure in
presenting their report and the financial statements for the year ended 31 March 2025.
This Annual Report and Financial Statements cover the year to 31 March 2025.
This document provides infomiation on Helplines Partnership's charitable objects and how the organisation is
governed and has performed during 2024125.
Members of Helplines Partnership are organisations that provide free services of social value by telephone and
other non-face-to-face channels. Service provision is highly diverse and membership incorporates specialist,
regional, national and international helplines within a sector receiving over 50 million contacls annually.
Helplines Partnership is an independent charity, governed by its Board of Trustees. It benefits from a dedicated
and experienced staff team which provides an extensive range of membership services and other products. In
this way Helplines Partnership supports the sector to improve the quality of services delivered for the benefit of
all service users.
The accounts have been prepared in accordance wrth the accounting policies set out in note 1 to the accounts and
comply with the charity's goveming document, the Companies Act 2006 and "Accounting and Reporting by
Charities= Statement of Recommended Practice applicable to charities preparing their accounts in accordance with
the Financial Reporting Standafd applicable in the UK and Republic of Ifeland (FRS 102)" (as amended for
accounting periods commencing from 1 January 2016).
Objectives and activities
Helplines Partnership charitable objects are=
a. To advance health particularly mental health for the benefit of the public, in particular but not
exclusively by improving the quality of services to people suffering from ill health and those caring for or
treating them.
b. To further such exclusively charrtable purposes according to the law of England and Wales as the
Trustees in their absolute discretion from time to lime determine.
In practical terms, Helplines Partnership assists its member organisations to provide a quality helpline service
to callers, through the following pri)ducts and services-.
Tralnlng delivering a diverse range of CPD-accredited training courses through a mixed model of high-quality
online and face-to-face learning. As the membership body for the helpline sector, the focus is on developing
training and resources that directly reflect the needs of those working in helpline and calkhandling roles,
supporting them to raise standards and improve the quality of practice across the sector. HLP'S skills-based
courses equip helpline staff with the core competencies required to manage contacts and calls confidently and
professionally, whilst looking after themselves. All courses are regularly reviewed and updated to ensure they
remain current, practical, and impactful. In response to demand and working alongside the Commercial
Collective, we are developing training for professionals in other sectors such as health and social care, public
servI￿s, and the privale sector, while continuing to build on our expertise in supporting helplines.
Helpllnes Standard - the only quality framework specifically developed to certify best practice in helpline work.
Now in its sixth version, launched in December 2024, the Standard enables helplines to demonstrate that they
meet high standards across a wide range of criteria including planning, policies, operational delivery, the
service provided, and training, recruitment and development.
Recognising the diversity of the sector, the Helplines Standard provides all types of service providers with a
robust and flexible mechanism to demonstrate a commitment to quality. This benefits not only service users,
but also staff, volunteers, commissioners, funders, and other stakeholders.
Recent developments include the launch of a dedicated website review service, offered separately from the
core Standard, and the introduction of discovery sessions to help both Helplines Partnership (HLP) members
and non-members learn more about the certification process. Additionally, all Helplines Standard materials
have been updated to align with Helplines Partnership's current branding, ensuring consistency and clarity
across all platforms.

HELPLINES PARTNERSHIP
TRUSTEES. REPORT (CONTINUED) (INCLUDING DIRECTORS, REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
Helpllnes Freephone Range (HFR)
offering affordable telecoms exclusively for helplines via a dedicated
range of Freephone numbers. Helplines Partnership works with Ofcom and the telecoms sector to operate the
scheme which offers free and confidential access for service users and affordable costs for helplines.
Member helplines operating any Freephone number also benefit from the Payphone Access Charge being
waived by BT.
Access to Products and Services - Helplines Partnership has relationships with trusted suppliers of services
that are relevant to helplines. These include telecoms, language interpreting. communications and marketing
and a new counselling service for helpline workers and volunteers. Through the relationships that have been
developed, helplines can access appropriate solutions at competitive rates.
Communication
Helplines Partnership's website and other communication channels such as regular
newsletters, surveys and social media help to keep members and stakeholders informed. The website also
includes a publicly available, 'Find a Helpline, directory of services.
Profile and Partnership - Helplines Partnership is a member of various partnerships and collaborations.
Through these networks HLP works to raise its profile, provide the voice of the helpline sector and strive to
improve mental health and wellbeing for all.
National helpline champion
Helplines Partnership actively promotes the voice and value of the helpline
sector and the public benefit it provides.
Achievements and performance
Key achievements during the period have been..
Maintained a membership retention and renewal rate of 92 % across the year, whilst also welcoming
new members.
Reviewed the member offer for 2024125 to increase value for money and subsequently the
continuation in member retention.
Virtual Member Space Events (MSE'S) continue to be well attended, averaging approximately 50
bookings per event. Topics included promoting your helpline, delivering formal and infomial
supervision, and intrOdU￿d new networking focused events for members and non-members across
the sector
Introduced an annual Membership Satisfaction Survey, receiving a 12.5 % response rale. Responses
provided useful feedback on developments within membership and the perceived value of proposed
new membership benefits.
The Helpline Freephone Range (HFR) continued to fulfil an important function in keeping call costs
affordable for Servi￿ providers by capping the rate charged by the telephone provider at 2.1 ppm.
BTS agreement to waive the Payphone Access Charge for members resulted in a saving of £60,204
during 2024125.

HELPLINES PARTNERSHIP
TRUSTEES. REPORT (CONTINUED) (INCLUDING DIRECTORS. REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
Delivered 131 training sessions to 1,376 delegates, supporting 174 different organisations. 779
delegates completed training feedback, of these 99 % said their expectations were mel, 98Q/o said the
training was relevant to their needs and 990/0 said they would recommend our training.
Helplines continue to recognise the value of certifying their services against the Helplines Standard.
To support organisations at every stage of the journey, assessors now offer pre-assessment chats,
giving helplines the opportunity to discuss the process in depth and prepare confidently ahead of the
assessment day. One-to-one video calls also continue to be available for those exploring whether
certification is the right fit for their service.
In the 2024125 financial year, 14 helplines achieved certification
comprising 3 new certifications and
11 successful recertifications. As of 31 March 2025, 21 organisations are actively working towards
certification, reflecting continued engagement and commitment across the sector.
The fifteenth AGM was held in October 2024 along with a successful Annual Conference in November
2024.
We received a regular stream of consultancy enquiries for workshops. policy reviews, and support setting
up helplines or digital channels. This is an area we are experiencing growing interest and gaining valuable
insights to help shape the future of our services and products.
The third Helplines Awareness Day took place on 23 February 2025. with a week-long campaign to
raise awareness of Helplines Partnership, to encourage use of the Find a Helpline online directory,
and to promote the amazing work of the helpline sector. Building on previous years. the campaign
targeted both the public and the helpline community, featuring in-person events, workshops, a podcast
interview. digital screen advertising in offices, a fitness challenge. a helpline sector ne￿OrkIng event,
and a video and social media campaign.
We established a presence at the Labour Paty Conference by securing a high demand stand in a
prominent location. During the Conferen￿ we were able to engage with delegates and several high-
profile politicians and stakeholders. We were also able to engage with potential members and
partners in attendance. We distributed information about HLP and our productslservices. We will be
looking to expand our influence at the Conferen￿ over future years.
Conducted a website refresh project. revitalising the entire site with a focus on accessibility and our
Find a Helpline diredory. The new design is cleaner and easier to navigate, as well as having a more
modern feel. The increased customisability of the new sile allows us to reduce our reliance on
development time from professional ServI￿S
The Finance Sub Committee held quarterly review meetings. The Board continued to monitor
progress, whilst aiming to develop and protect the charity.
The budget was produced for the 2024125 financial year with an October 2024 re-forecast. The risk
register was also reviewed.

HELPLINES PARTNERSHIP
TRUSTEES, REPORT (CONTINUED) (INCLUDING DIRECTORS. REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
Future plans Include:
Strengthen the skills and diversity of the Board.
Strengthen the resour￿, skills and diversity within the staff team.
Establish and implement a new five-year strategic plan.
Develop ihe number and diversity of organisations represented as members.
Develop new ways of engaging with members and potential members.
Increase HLP'S training presence to wider audiences.
Improve training course content and identify new training course material.
Promote the benefits of achieving the Helplines Standard Accreditation to demonstrate the
development of quality wrthin the helpline sector.
Introduce 'Commercial Collective, for professionals in other sectors such as health and social care,
public services, and the private sector Training courses crafted to elevate performance, protect teams
and strengthen staff wellbeing and resilience. while continuing to build on our expertise in supporting
helplines.
Explore the creation of a Helpline Sector Magazine with a view to launching during 2026.
Identify and deliver policy and external affairs priorities to develop a wider understsnding of the
Importan￿ of the helpline sector and the issues affecting helplines.
Expand HLP'S reach and influence on social media platforms to attract and retain members through
interactive video content.
Identify and develop new partnerships to enhance and add value to the work by HLP.
Strengthen strategic partnerships, working together with all stakeholders to develop sector capacity,
success, voice and influence.
Continue the long-term financial sustainability of the charity.
Financial review
The charity has reviewed additional commitments which would need to be met if the organisation ceased
operating. A designated fund has been created, comprising redundancy costs {including contractual notice
payments).
Our experience over previous years has led us to focus upon building sustainable reserves, with unrestricted funds
maintained at a level of not less than between 3 months and 6 months anticipated expenditure. As at 31 March
2025, the unrestricted fund was equivalent to 5.5 months expenditure, within the stated target. The Trustees have
aspirations for further investments for the development of membership, marketing and communications, CRM and
the website
The total incoming resources for the period were £549,657 while total resources expended were £634,621 leaving
net deficit of £84.964.
The principal funding sources for the charity were from membership fees, member services, notably training and
helplines standards.
The financial operation of the charity is closely scrutinised through the Finance Sub-committee and at full quarterly
meetings of the Board.
Helplines Partnership is committed to delivering a strong membership proposition. It seeks to deliver this through
the provision of high-quality services to helplines and by strongly advocating more widely the value that helplines
contribute to the wellbeing of individuals and society.
The Board re￿iVeS regular updates on the operational performance of the charity.

HELPLINES PARTNERSHIP
TRUSTEES. REPORT (CONTINUED) (INCLUDING DIRECTORS, REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
Structure, governance and management
Helplines Partnership is a charitable company limited by guarantee, incorporated on 25 January 2008 and
registered as a charity on 11 September 2008. On 26 September 2012, a strategic merger was completed of The
Helplines Association and Mental Hearth Helplines Partnership. This combined the two helpline sector membership
bodies under the current name and at the same time adopted a new Memorandum and Article of AssociatDn to
reflect this.
The Memorandum and Articles is supplemented by a Governance Manual which provides detail for the day-to-day
govemance of the charity through the Board and Sub-committees.
In the event of the company being wound up, members are required lo contribute an amount not extseding £1 .00.
The Trustees, who are also the directors for the purpose of company law, and who served during the year were:
Clodagh Crowe (Co-chair)
Jonathan Spain (Treasurer}
Diane James
Debbie Sadler
stephen Buckley
Katie Foulser
Elizabeth Rimmer (Co-chair)
Charlotte Hancock
(Co-chair from 6 December 2023)
(Co-chair from 6 December 2023}
(Resigned 18August 2025)
The number of members of the company is unlimited,- each member organisation has the right to appoint one
representative by written noti￿ to the company. None of the rights of any member of the company may be
transferred or transmitted to any other person.
The Directors of the company are also Charity Trustees for the purpose of the charity law and under the company's
Articles are known as members of the Board of Trustees. Members have the right for their representabve to stand
for election to the Board of Trustees. Under the requirements of the Memorandum and Articles of Association the
members of the Board of Trustees are elected to serve for a period of three years after which they can be re-
elected for a second three-year period.
The Board has the power lo co-opt and member Trustees are formally appointed by voting Members at the Annual
General Meeting. The Board met four times and the Finance Sub Committee mel four times during the period.
Day to day responsibility of the organisation is delegated to the Chief Executive, who has responsibility for the
overall charity, ensuring the organisation is wn in line with agreed strategy and policy and that key targets are
achieved.
The majority of the Board is comprised of representatives of member organisations. Through their knowledge and
relevant experience, Trustees are familiar with the practical work of the charily and the sector. Where applicable
training opportunities are made available to enhance their knowledge within relevant areas.
Auditor
In accordan￿ with the company's articles, a resolution proposing that Azets Audit Services be reappointed as
audrtor of the company will be put at the Annual General Meeting.
Dlsclosure of Information to auditor
Each of the Trustees has confirmed that there is no information of which they are aware which is relevant to the
audit, but of which the auditor is unaware. They have further confirmed that they have taken appropriate steps to
identify such relevant information and to establish that the auditor is aware of such infomiation.

HELPLINES PARTNERSHIP
TRUSTEES, REPORT (CONTINUED) (INCLUDING DIRECTORS, REPORT)
FOR THE YEAR ENDED 31 MARCH 2025
The Trustees. report was approved by the Board of Trustees.
Clodagh Crowe {Co-Chalr)
Trustee
Dated: 21 August 2025

HELPLINES PARTNERSHIP
STATEMENT OF TRUSTEES. RESPONSIBILITIES
FOR THE YEAR ENDED 31 MARCH 2025
The Trustees, who are also the directors of Helplines Partnership for the purpose of company law, are responsible
for preparing the Trustees, Report and the accounts in accordance wrth applicable law and United Kingdom
Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare accounts for each financial year which give a true and fair view of
the state of affairs of the charity and of the incoming resources and application of resources, including the income
and expenditure, of the charitable company for that year.
In preparing these accounts, the Trustees are required to..
select suitable accounting policies and then apply them consistently.,
observe the methods and principles in the Charities SORP.,
make judgements and estimates that are reasonable and prudent., and
prepare the accounts on the going con￿rn basis unless it is inappropriate to presume that the charity will continue
in operation.
The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy al
any time the financial position of the charity and enable them to ensure that the accounts comply with the
Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking
reasonable steps for the prevention and detection of fraud and other irregularilies.

HELPLINES PARTNERSHIP
INDEPENDENT AUDITOR'S REPORT
TO THE TRUSTEES OF HELPLINES PARTNERSHIP
Opinion
We have audited the financial statemenls of Helplines Partnership (the 'charity') for the year ended 31 March 2025
which comprise the statement of financial activities, the balan￿ sheet and the notes to the financial statements,
including a summary of significant accounting policies. The financial reporting framework that has been applied in
their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting
Standard 102 The Financial Reporting Slandard applicable in the UK and Republic of Ireland {United Kingdom
Generally Accepted Accounting Practice).
In our opinion, the financial statements..
give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its
incoming reSoUr￿S and application of resources, for the year then ended.,
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practi￿.
and
have been prepared in accordance with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audit in accordance with Inlernational Standards on Auditing (UK) {ISAs {UKI) and applicable
law. Our responsibilities under those standards are further described in the Auditors responsibililies for the audit ol
the financial statements section of our report. We are independent of the charity in accordance with the ethical
requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical
Standard, and we have fulfilled our other ethical responsibilities in accordan￿ with these requirements. We believe
that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial slalements, we have concluded that the Trustees, use of the going concem basis of
accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed. we have not identified any material uncertainties relating to events or
conditions that, individually or collectively, may cast significant doubt on the charily's ability to continue as a going
concern for a period of at least twelve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the Trustees with respect to going concem are described in the
relevant sections of this report.
Other information
The other information comprises the information included in the annual report other than the financial statements
and our auditorfs report thereon. The Trustees are responsible for the other information contained within the annual
report. Our opinion on the financial statements does not cover the other information and we do not express any form
of assurance conclusion thereon Our responsibility is to read the other information and. in doing so, consider
whether the other information is materially inconsistent with the financial stalements or our knowledge obtained in
the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies
or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement
in the financial statements themselves. If, based on the work we have performed, we conclude that there is a
material misstatement of this other infomiation, we are required to report that fact.
We have nothing to report in this regard.
Matters on whlch we are required to report by exceptlon
We have nothing to report in respect of the following matters in relation to which the Charities (Accounts and
Reports) Regulations 2008 require us to report to you if, in our opinion..
the information given in the financial statements is inconsistent in any material respect with the Trustees,
report., or
sufficient accounting records have not been kept,. or
the financial statements are not in agreement with the accounting records., or
we have not received all the information and explanations we require for our audit.

HELPLINES PARTNERSHIP
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE TRUSTEES OF HELPLINES PARTNERSHIP
Responsibilitles of Trustees
As explained more fully in the statement of Trustees, responsibilities, the Trustees, who are also the directors of the
charity for the purpose of company law, are responsible for the preparation of the financial statements and for being
satisfi'ed that they give a true and fair view, and for such internal control as the Trustees determine is necessary to
enable the preparation of financial statements that are free from material misstatement, whether due to fraud or
error. In preparing the financial statements, the Trustees are responsible for assessing the charity's ability to
continue as a going concem, disclosing, as applicable, matters related to going concern and using the going
concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease
operations. or have no realistic alternative but to do so.
Auditorfs responsibilities for the audit of the financial statements
We have been appoinled as auditor under section 144 of the Charities Act 2011 and report in accordance with the
Act and relevant regulations made or having effect thereunder.
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from
material misstalement, whether due to fraud or error, and to issue an auditor's report that includes our opinion.
Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance
with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or
error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence
the economic decisions of users taken on the basis of these financial statements.
A further description of our responsibilities is available on the Financial Reporting Council's website at.. https'.11
w.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report.
Extent to which the audit was considered capable of detecting irregularities, including fraud
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedLtres in
line with our responsibilities, outlined above and on the Financial Reporting Council's website, to detect material
misstatements in respect of irregularities, including fraud.
We obtain and update our understanding of the entity, its activities, its control environment, and likely future
developments, including in relation to the legal and regulatory framework applicable and how the entity is complying
with that framework. Based on this understanding, we identify and assess the risks of material misstatement of the
financial statements, whether due to fraud or error, design and perfomi audit procedures responsive to those risks,
and obtain audil eviden￿ that is sufficient and appropriate to provide a basis for our opinion. This includes
consideration of the risk of acts by the entity that were contrary to applicable laws and regulations, including fraud.
In response to the risk of irregulartties and non-compliance with laws and regulations, including fraud, we designed
procedures which included..
Enquiry of management and those charged with governance around actual and potential litigation and
claims as well as actual, suspected and alleged fraud.,
Reviewing minutes of meetings of those charged with governance.,
Assessing the extent of compliance wilh the laws and regulations considered to have a direct material
effect on the financial statements or the operations of the entity through enquiry and inspection,.
Reviewing financial statement disclosures and testing to supporting documentation to assess compliance
with applicable laws and regulations,
Performing audit work over the risk of management bias and override of controls, including testing of
journal entries and other adjustments for appropfiateness, evaluating the business rationale of significant
transactions outside the normal course of business and reviewing accounting estimates for indicators of
potential bias.
Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those
leading to a material misstatement in the financial statements or non-compliance with regulation. This risk
increases the more that compliance with a law or regulation is removed from the events and transactions reflected
in the financial statements, as we will be less likely to become aware of instances of n0￿cOMpliance. The risk of
not detecting a material misstatemenl resulting from fraud is higher than for one resulting from error, as fraud may
involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

HELPLINES PARTNERSHIP
INDEPENDENT AUDITOR'S REPORT (CONTINUED)
TO THE TRUSTEES OF HELPLINES PARTNERSHIP
This report is made solely to the company's members, as a body, in accordance with section 391 of the Companies
Act 2014. Our audit work has been undertaken so that we might stste to the company's members those matters we
are required to state to them in an auditols report and for no other purpose. To the fullest exient permitted by law,
we do not accept or assume responsibility to anyone other than the company and the company's members as a
body, for our audit work, for this report, or for the opinions we have formed.
Mr Mark Jackson FCA DChA (Senlor Statutory Audltor)
for and on behalf of Azets Audlt Servlces
26 September 2025
Chartered Accountants
Statutory Audltor
Westpoint
Lynch Wood
Peterborough
Cambridgeshire
United Kingdom
PE2 6FZ
Azets Audit Services is eligible for appointment as auditor of the charty by virtue of Its eligibility fof appointment as
auditor of a company under section 1212 of the Companies Act 2006.
10-

HELPLINES PARTNERSHIP
STATEMENT OF FINANCIAL ACTIVITIES
INCLUDING INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 MARCH 2025
Unrestrlcted Designated
funds
funds
2025
2025
Total Unrestricted Designated
funds
funds
2024
2024
Total
2025
2024
Notes
Inco
Charitable activities
Investments
532,616
17,041
532,616
17,041
578,819
18,792
578.819
18,792
Total income
549,657
549,657
597,611
597,611
Charitable aclivities
634,621
634,621
623,963
623,963
Net outgoing
sources before
transfers
(84,964}
(84,964)
{26,352)
(26,3521
Gross Iransfers between
funds
2,216
(2,216)
(28,279)
28,279
Net expenditure for the yearl
Net movement in funds
(82,748)
(2,216)
(84,964)
(54,631)
28,279
(26,352)
Fund balances at 1 April
2024
346,417
169,960
516,377
401,048
141,681
542,729
Fund balances at 31
March 2025
263,669
167,744
431,413
346,417
169,960
516,377
The statement of financial activities includes all gains and losses recognised in the year.
All income and expenditure derive from continuing activities.
The statement of financial activities also complies with the requirements for an income and expenditure account
under the Companies Act 2006.
11

HELPLINES PARTNERSHIP
BALANCE SHEET
AS AT31 MARCH 2025
2025
2024
Notes
Current assets
Debtors
Cash at bank and in hand
10
113.199
541,441
163,998
562,285
654,640
726,283
Creditors: amounts falling due
within one year
11
{223,227)
(209.906)
Net current assets
431,413
516,377
Total assets less current liabilities
431,413
516,377
Income funds
Designated funds
Unrestricted funds
167,744
263,669
169,960
346,417
431,413
516,377
The company is entitled to the exemption from the audit requirement contained in section 477 of the Companies Act
2006, for the year ended 31 March 2025, although an audit has been carried out under section 144 of the Charities
A¢t2011.
The Trustees, acknowledge their responsibilities for ensuring that the charity keeps accounting records which
comply with section 386 of the Act and for preparing accounts which give a true and fair view of the stale of affairs
of the company as at the end of the financial year and of its incoming resources and application of resources,
including its income and expenditure, for the financial year in accordance with the requirements of sections 394 and
395 and which otherwise comply with the requirements of the Companies Act 2006 relating to accounts, so far as
applicable to the company.
These financial statements have been prepared in accordance with the provisions applicable to companies subject
to the small companies regime.
The accounts were approved by the Trustees on 21 August 2025
Jonathan Spain (Treasurer)
Trustee
Company Registration No. 06484279
12-

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policles
Charity Infomiation
Helplines Partnership is a private company limited by guarantee incorporated in England and Wales.The
registered office is CIO Azets Westpoint, Lynch Wood, Peterborough, Cambridgeshire, United Kingdom, PE2
6FZ.
1.1 Accounting convention
The accounts have been prepared in accordance with the charity's governing document, the Companies Act
2006 and "Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to
charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK
and Republic of Ireland {FRS 102)° (as amended for accounting periods commencing from 1 January 20161.
The charity is a Public Benefit Entity as defined by FRS 102.
The charity has taken advantage of the provisions in the SORP for charities applying FRS 102 Update Bulletin
1 not to prepare a Statement of Cash Flows.
The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary
amounts in these financial statements are rounded to the nearest £.
The financial statements have been prepared under the historical cosl convention.The principal accounting
policies adopted are set out below.
1.2 Going concern
At the time of approving Ihe financial statements, the Trustees have a reasonable expectation that the charity
has adequate resources to continue in operational existence for the foreseeable future. Thus the Trustees
continue to adopt the going concern basis of accounting in preparing the financial statements.
1.3 Charitsble funds
Unrestricled funds are available for use at the discretion of the Trustees in furtherance of their charitable
objectives.
Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or
which have been raised by the charity for particular purposes. The cost of raising and administering such
funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to
the financial statements.
Unrestricted funds include general funds which are available for use at the discretion of the Trustees in
furtherance of the general objectives of the charity and designated funds that have been set aside by the
Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the
financial statements.
13-

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies
(Continued)
1.4 Income
Donations, legacies and other forms of voluntary income are recognised as incoming resources vthen
receivable, except insofar as they are incapable of financial measurement.
Training and Helplines Standard income is recognised in the period in which the training or Helplines Standard
is completed.
Grants receivable and trading income are recognised on a receivable basis.
Membership subscriptions are apportioned over the period to which the subscription relates.
Investment income is accounted for on a receivable basis.
1.5 Expenditure
Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a
third party, it is probable that a transfer of economic benefits will be required in settlement, and the amount of
the obligation can be measured reliably.
Expenditure is classified by activity. The costs of each activity are made up of the total of dir&t costs and
shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single
activity are allocated directly to that activity Shared costs which contribute to more than one activity and
support costs which are not attributable to a single activity are apportioned between those activities on a basis
consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and
depreciation charges are allocated on the portion of the asset's use.
Expenses are provided for on an accruals basis. Expenditure includes VAT which cannot be recovered and is
therefore reported as part of the expenditure to which it relates.
Charitable expenditure comprises those costs incurred by the charity in the delivery of ils activities and
services for its beneficiaries.
Governance costs include those costs associated with meeting the constitutional and statutory
requirements of the charity and include the audit fees and costs linked to the strategic management of the
charity.
All costs are allocated be￿een the expenditure categories of the statement of financial activities on a
basis designed to reflect the use of the resource.
1.6 Cash and cash equlvalents
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid
investments with original maturities of three months or less. and bank overdrafts. Bank overdrafts are shown
within borrowings in current liabilities.
Funds are also held in 12 month fixed term bank accounts
1.7 Financlal instruments
The charity has elected to apply the provisions of Section 11 'Basic Financial Instruments, and Section 12
'Other Financial Instruments Issues, of FRS 102 to all of its financial instruments.
Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the
contractual provisions of the instrument.
14

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Accounting pollcles
{Contlnued)
1.8 Employee benefits
The cost of any unused holiday entitlement is recognised in the period in which the employee's services are
received.
Termination benefits are recognised immediately as an expense when the charity is demonstrably committed
to terminate the employment of an employee or to provide termination benefits.
1.9 Retirement benefits
Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.
Payments to the multi-employer defined benefit scheme are charged as an expense as they fall due.
Critical accounting estimates and judgements
In the application of the charity's accounting policies, the Trustees are required to make judgements,
estimates and assumptions about the carying amount of assets and liabilities that are not readily apparent
from other sources. The eslimates and associated assumptions are based on historical experien￿ and other
factors that are considered to be relevant. Actual results may differ from these estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting
estimates are recognised in the period in which the estimate is revised where the revision affects only that
period, or in the period of the revision and future periods where the revision affects both current and future
periods.
Charitable activities
2025
2024
Unrestricted income-
Membership
Helplines Standards
Training
Advertising
Helpline Freephone Range
Parlnerships
Consultancy
224.389
64.491
139.350
1,233
32,236
65,408
5,509
217,734
47,285
174,882
5,868
32,265
92,935
7,850
532,616
578,819
15-

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Investments
Unrestrlcted Unrestrlcted
funds
funds
2026
2024
Interest receivable
17,041
18,792
Charitable actlvitles
2025
2024
Wages and salaries
Conferences
Training
External trainers
Staff costs
411,639
35,687
9,827
2,847
17,654
369,130
26,979
9,939
22,415
29,612
477,654
458,075
Share of support costs (see note 6)
Share of governance costs (see note 6)
141,976
14,991
135,269
30,619
634,621
623,963
Analysls by fund
Unrestricted funds
634,621
623,963
634,621
623,963
16-

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Support costs
Support Governance
costs
costs
2025
Support Governance
costs
costs
2024
Staff costs
Premises
Management,
administration and ICT
76,672
76,672
648
86,234
141
86,234
141
64,658
64,656
48,894
48,894
Audit fees
Legal and professlonal
Board meetings
Trustee expenses
Insurance
8,000
1,544
1,204
307
3,936
8,000
1.544
1,204
307
3.936
7,500
12,612
2,551
4,357
3,599
7,500
12,612
2,551
4,357
3.599
141,976
14,991
156,967
135,269
30,619
165,888
Analysed be￿een
Charitable activities
141.976
14,991
156,967
135,269
30,619
165,888
Governance costs includes payments to the auditors of £8,000 (2024 - £7,500) for audit fees.
Trustees
None of the Trustees (or any persons connected with them} received any remuneration during the year, 4
Trustees were reimbursed a total of £823 for travelling and subsistence expenses (2024- £1,646).
17-

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Employees
Numbor of employees
The average monthly number of employees during the year was..
2025
Number
2024
Number
Average employees
12
12
Employmont costs
2026
2024
Wages and salaries
Social security ￿$t$
Other pension costs
424,773
38,133
25,405
396,710
34,941
23,713
488,311
455,364
The average full time equivalent number of employees during the year was 10 (2024- 10).
The number of employees whose annual remuneration was £60,000 or more
were..
2025
Number
2024
Number
£60,001-£70,000
£70,001-£80,000
Taxatlon
Helplines Partnership is a registered charity- It only applies its funds in accordance with its charitable
objectives, and is not trading with a view to making distributable profits, therefore corporation tax is not
chargeable.
10 Debtors
2025
2024
Amounts falllng due wlthln one year:
Trade debtors
Other debtors
Prepayments and accrued income
68,595
26,673
17,931
136,777
8,696
18,525
113,199
163,998
18-

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
11 Credltors: amounts falllng due wlthin one year
2025
2024
Other taxation and social security
Deferred income
Trade creditors
other creditors
Accruals
39,303
146,196
13,600
5,769
18,359
40,679
118,598
24,309
5,971
20.349
223,227
209.906
12 Retirement benefit schemes
Defined contribution schemes
The charity participates in a defined contribution scheme. The contributions to this scheme during the year
were £25,405 {2024 - £23,713). and an amount of £4,036 {2024 - £3,684) was outstanding at the end of the
year.
Defined benefit schemes
Historically the charity participated in The CARE scheme, a multi-employer defined benefit scheme, but has
not had any employees participating within the scheme for a few years and no contributions were payable
during the year. The last employee who had been a member of the scheme ceased working for the charity in
2020. The charity has not been advised by the scheme of any deficit in the scheme or any obligation to make
additional contributions in respect of historic service. The trustees understand that it is not possible in the
normal course of events to identify on a consistent and reasonable basis the share of underlying as*ts and
liabilities belonging to individual participating employers. because the assets are co-mingled for investment
purposes, and benefits are paid from total scheme assets. Accordingly no asset or deficit in respect of the
scheme has been recognised in these accounts.
13 Deslgnated funds
The income funds of the charity include the following designated funds which have been set aside out of
unrestricted funds by the Trustees for specific purposes..
Balance at
31 March 2023
Transfers
Balance at
31 March 2024
Transfers
Balance at
31 March 2025
Existing commitments
141,681
28.279
169,960
{2,216)
167,744
141,681
28,279
169,960
(2,218)
167,744
The existing commitments fund represents the charity's existing commitments. This fund is adjusted annually
by transfer to or from unrestricted funds.
19-

HELPLINES PARTNERSHIP
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
14 Analysls of net assets between funds
General Deslgnated
Fund
fund
2025
2025
Total
General Deslgnated
Fund
fund
2024
2024
Total
2026
2024
Fund balances at 31
March 2025 are
represented by..
Current assetsl{liabilities)
263,669
167,744
431,413
346,417
169,960
516,377
263,669
167,744
431,413
346,417
169,960
516,377
16 Relatsd party transactlons
Remuneratlon of key management personnel
2025
2024
Aggregate compensation
82,332
76,748
The charity encourages participation in the Trustee board from member organisations. There are therefore
transactions be￿een the charity and other organisations connected to the Trustees. These transactions are
on the same basis as with other members. The Trustees are not aware of any other related party transactions.
-20-