Monmouthshire
County Citizens
Advice
helping people
find a way forward
Annual Report 2021
gorar
peth
citizens
advice
Sir Fynwy
Monmouthshire County
Chaifs Raport - 2020121 was Indeed an unprecedented year for us a5 for so many others. However, on
top of the disruption of the pandemic we had to establish a new leadershlp team followin8 the retirement of
our Chief Executive. l am pleased to say that was brought to a conclusion after carèful review and we now
have bèèn able to draw on the skills of Mal Edgson as Chief Executive who we share wrth Torfaèn Citizens
Advice, reinforcing both the identty and Stngth of Monmouthshire Otizens Advice whlle reinforcing the
collaboration that has been so valuable across South East Wales.
Although the essentlal priority to protect the health and safety both of our dlents and our stsff and volunteers
has meant that vlrtually no face to face advlce has been possible through thls year, the figures show that the
service has continued. New ways of working have been developed addlng to thÈ existing telephone service
wlth emall, webchat and vldeo advlce. For some thls has been a welcome benefit, especially for those In work,
younger clients used to more technological solutions and those whose rural locatlon or dlsabillty mlght have
made access to our offlces difficu. But the loss of that ease of hlgh street office accesslbllity is much regretted
and we look forward to restOTlng that opportunity as s<>on as It Is safe to do so. albelt inevltably not quite the
same as before a5 we move cautiously forward.
None of this could have been achieved wlthout the commltment of Ouf Staff and volunteers who have
responded so posStlvely to the challenge. Nor could we contlnue wlthout the support we enjoy from the
County. Town and Communlty Counclls. In addltlon to my thanks to them. I thank also the team of Board
members who have brought their skllls and experience to help eulde us through a dlfficult perlod and ensure
the contlnulty of the vltal servlce we aim to glve the people of Monmouthshire.
Roger Chat•r, Chalr, Monmouthshiro County Citiz•ns Advic•
Key Statlstics 2020-2021
Clients helped
V•lu• of Volunt••rlrwJ
4817
Voknlwing wllh the CrtizenB Advic4 SolcO ha8
many tor*fits. We hglp ¥olunteer8 to..
+ Hav¢ the expgrience and confidenco to
e Into Work
+ Improve •mploymonl proycts through
skill8 d8velopment
+ Better manago mental health ¢ondilion8
$uth as d8pre8won
Imwove thwr self*8teem, r8(hJce18olatlon
and improve cs)mmunicalion Skills
+ Expenen¢e a 8en8e of bèbnging through
V•¥)rking in their communrty
• Over 95 Volunteern have 8upported us in
2019120
Issues
Advic• Catogori•8
Issu•s
Clknnt
Benefits & Tax Credits 2375
1500
Employment
1681
Housing
1417
902
Relationships & Family 715
437
Thank you to our fund•rs
We15h Gmmrnen( Monmouthsbkn CouDty Counryl, the
Town Courd8 ofAbergabYnny. CahJk4t, Chpp$tow,
MonrN)uth and Usk. The Cornunty Counclls of
CaeNftnl, Devan. Goetre Fwr, GrosnTrJnl. LlanfolBt
Llanoyer. Uan¢rMnt Fawr. Magorwith Undy,
Nlathem. Mitc*el Troy, Portskewett and Sudbrook, Rogw.
St Arvan8, Shin*1. fthnh8m and Tre1¢.
cL¥rmThty Fourvjthn in WaK85. Monmouthshire 8ulhllng
Sc(th. MOondar F¢)undation. Mopla Cottage5 Charity,
Vcluntary serv EffÈryency Fund arnl the Frd$ of
Monmouthshire County C*tien5¥
ConsLsmer goods and 478
service5
259
Oebt
472
301
other
2348
374
Authorised and Regulated by the Financial
Conduct Authority- FRN 617672.
Registered Charity Number 1125068
Registered Company Number 6532431
Tlwik you
Howwe help people find a way forward
forwarrl
20¥wy3
4 S (lnts
saKJathKE
Imwcrted
we value
Ir*lthing
Iversiiy.
5(W re1 SLress champK
tKI IMPrrg tqUèliLy. and
challen8e
strlmlnatyon
d harassmert
Campa1}5
What we do:
Our Cllent and partner presented In early in 2020 In
regard to several health Issues they both suffered
from. Over 3 perlod of tlme we asslsted wrth many
Issues wlth regards to benefits, sfyxe of which are
currently on8oln8.
The cllent applied for PIP In June 2020 and wa5
refused. We Immedlately began the appeals
process, flrst submitting a reconslderation, then
later a full appeal when the declslon was not
altered. Due to the pandemic. everything took a
reat deal of time to resolve. Throughout that time
we were In constant touch with client, especialty as
there were so many other Issues that demanded
attention.
H(M7 w• sp•nd ¢)ur mon•y
In¢ome'.
£ 239,400
Expendtture:
Charitable Activities
£ 206.941
Govemance
£ 11,033
Total Expenditure
£ 217,974
Eventually, a hearlng date wa5 scheduled and the
client asked for 5UPPOrt In attendlng. We helped
client to gather the requested evidence and
submltted it to the court as requested. Eventually.
a second hearlnB was arranged, and this time client
Wa5 successful, and was awarded PIP In May 2021.
The entlre process took 11 months. was Incredibly
Stressful, draining and debllltatinÉ on our client.
Balane• Sh••t as at 31 Mar¢h 2021
Fixed Assets
Current Assets
£ 192,177
Net Assets
£ 132,879
Restrithd Funds
£-128.028
Our client was Incredibly grateful for the support
throughout the process, and we continue to
support the family with their continued problems
and health issues.
Unrestricted Funds
£ 260.707
Our auditors are bdhc. Chartered Acwuntants
Without OLtr seThice, they would have been lost as
to what to do next.
Free, confidential advice. Whoever and wherever you are.
We help people overcome their problems and campaign on big issues
when their voices need to be heard.
We value diversity, champion equality and challenge discrimination and
harassment. We're here for everyone.
How can help you?
Our staff and volunteers are trained in
many areas, induding
+ Welfare Beneffts
Money and debt issues
Employment
+ Consumer Rights
•> Housing
Neighbourho¢)d disputes
Making Complaints
Tax issues
+ Family and personal issues
* Energy swtching, fuel saving and
grants
Pensions
Our offic•s are ITr the process of a
phased reopenlng for drop-ln face to
face advice but we are still glvlng
advice over the tsl•phone, by video,
web chat and email
Abergavenny Olfie•- 01873 856466
from 10 am to 2pm on Mon. Tues. Weds
and Fri
Caldicot Office- 01291422119 from 10
am to 2pm on Mon, Tues, Weds and
Thurs
Chepstow Office- 01291622185 from
10 am to 2pm on Mon, Tues, Weds and
Thurs
Irrformation Assurance
Monmouthshire County Citizens Advice
Trustee Board oversee the infomiation of
all personal information of our clients. staff,
funders and strategic partners that is
processed. The Local Citizens Ad hold
joint responsibilty for dient data that is held
in our case management system. with the
National Citizens Advice Service.
An
Infomiation Assurance Management Team
exists to ensure that the confidentiality,
integrity and availability of all personal and
sensitive data is maintained to a level
which is compliant with the requirements of
the General Data Protection Regulats'ons
and Data Protection Act 2018.
Monmouth Olfice- 01600 773297 from
10 am to 2pm on Mon, Tues, Weds and
Fri
Please call the offices on the numbers
above for latest infomiation.
er
in
There is 24 hour aG¢ess to the National
Citizens Advice website at
www.cltizensadv1 or
.uklwalesl
Telephone Advice is available Monday to
Friday 9 to 5 on 0344 477 20 20 or 0300
3302117
A web chat service can be accessed from
the National Citizens Advi website by
typing bchar in the search bar
Company registration number: 06532431 Charity registration number: 1125068
## Monmouthshire County Citizens Advice Bureau Ltd
(A company limited by guarantee) Annual Report and Financial Statements
for the Year Ended 31 March 2021
bdhc Chartered Accountants 11 Moor Street Chepstow Monmouthshire NP16 5DD
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Contents**
**----- Start of picture text -----**
Reference and Administrative Details 1
Trustees' Report 2
Independent examiner's report 3
Statement of financial activities 4
Balance Sheet 5 to 6
Notes to the financial statements 7 to 13
**----- End of picture text -----**
The following pages do not form part of the statutory financial statements:
Statement of financial activities per fund
14 to 19
## **Monmouthshire County Citizens Advice Bureau Ltd Reference and Administrative Details**
**Charity name** Monmouthshire County Citizens Advice Bureau Ltd **Charity registration number** 1125068 **Company registration number** 06532431 **Registered office** Gate House High Street Chepstow Monmouthshire NP16 5LH **Trustees** B W Counsell R C Chater P S Davey P R McGahey (resigned 3 August 2020) P Farley (resigned 7 December 2020) S D Hodgson (resigned 3 August 2020) C L[J ] McIntyre L P Ross G[Jones] C Archer (appointed 13[January ] 2021) C Du Toit (appointed 7 December 2020) M[Roderick] (appointed 7 December 2020) **Accountant** bdhc Chartered Accountants 11 Moor Street Chepstow Monmouthshire NP16 5DD
Page 1
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Trustees' Report**
## **STRUCTURE, GOVERNANCE AND MANAGEMENT**
## **Governing document**
The charity is controlled by its governing documents, Memorandum and Articles of Association, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.
## **Risk management**
The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error.
## **Small company provisions**
This report has been prepared in accordance with the small companies regime under the Companies Act 2006.
Approved by the Board and signed on its behalf by:
.........................................
R C Chater Trustee
Date:................................
Page 2
## **Independent Examiner's Report to the Trustees[of]**
## **Monmouthshire County Citizens Advice Bureau Ltd**
I report on the accounts of the company for the year ended 31 March 2021, which are set out on pages 4 to 13.
## **Respective responsibilities of trustees and examiner**
The trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed.
Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to:
- examine the accounts under section 145 of the 2011 Act ;
- follow the procedures laid down in the General Directions given by the Charity Commission under section 145 (5) (b) of the 2011 Act ; and
- state whether particular matters have come to my attention.
## **Basis of independent examiner's report**
My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a 'true and fair view' and the report is limited to those matters set out in the statement below.
## **Independent examiner's statement**
In connection with my examination, no matter has come to my attention:
- (1) which gives me reasonable cause to believe that in any material respect the requirements:
- to keep accounting records in accordance with section 386 of the Companies Act 2006; and
- to prepare accounts which accord with the accounting records, comply with the accounting requirements of section 396 of the Companies Act 2006 and with the methods and principles of the Statement of Recommended Practice: Accounting and Reporting by Charities
have not been met; or
- (2) to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.
......................................... 11 Moor Street bdhc Chartered Accountants Chepstow Monmouthshire NP16 5DD Date:................................
Page 3
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Statement of Financial Activities (including Income and Expenditure Account) for the[Year ] Ended 31 March 2021**
|**Note**
**Incoming resources**
Incoming resources from generated
funds
Voluntary income
2
Investment income
4
Incoming resources from charitable
activities
5
Total incoming resources
**Resources expended**
Charitable activities
6
Governance costs
6
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Unrestricte**
**d Funds**
**£**
148,324
324
7,000
155,648
118,803
11,033
129,836
25,812
234,895
260,707|**Restricted**
**Funds**
**£**
83,752
-
-
83,752
88,138
-
88,138
(4,386)
(123,642)
(128,028)|**Total Funds**
**2021**
**£**
232,076
324
7,000
239,400
206,941
11,033
217,974
21,426
111,253
132,679|**Total Funds**
**2020**
**£**
193,970
335
9,865|
|---|---|---|---|---|
|||||204,170|
|||||218,421
1,778|
|||||220,199|
|||||(16,029)
127,282|
|||||111,253|
All incoming resources and resources expended derive from continuing activities.
The notes on pages 7 to 13 form an integral part of these financial statements.
Page 4
## **Monmouthshire County Citizens Advice Bureau Ltd (Registration number: 06532431)**
## **Balance Sheet as at 31 March 2021**
|**Note**
**Current assets**
Debtors
10
Cash at bank and in hand
**Creditors: Amounts falling**
**due within one year**
11
**Net current assets**
**Creditors: Amounts falling**
**due after more than one**
**year**
12
**Net assets**
**The funds of the charity:**
**Restricted funds in deficit**
Better advice better lives
Better advice better health
Monmouth
Saf
Hmpt
**Total restricted funds**
**Unrestricted funds**
Unrestricted income funds
**Total charity funds**|**2021**
**£**
**£**
20,153
184,865
205,018
(12,841)
192,177
(59,498)
132,679
(44,791)
(56,863)
(20,953)
(5,036)
(385)
(128,028)
260,707
132,679|**2020**
**£**
**£**
-
118,842
118,842
(7,589)
111,253
-
111,253
(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
234,895
111,253|**2020**
**£**
**£**
-
118,842
118,842
(7,589)
111,253
-
111,253
(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
234,895
111,253|
|---|---|---|---|
||||111,253
-|
||||111,253|
||||(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
234,895
111,253|
The notes on pages 7 to 13 form an integral part of these financial statements.
Page 5
## **Monmouthshire County Citizens Advice Bureau Ltd (Registration number: 06532431)**
## **Balance Sheet as at 31 March 2021**
_.........[continued]_
For the financial year ended 31 March 2021, the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.
The members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476.
The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.
Approved by the Board on ................... and signed on its behalf by:
.........................................
R C Chater Trustee
The notes on pages 7 to 13 form an integral part of these financial statements.
Page 6
**Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
## **1 Accounting policies**
## **Basis of preparation**
The financial statements have been prepared under the historical cost convention and in accordance with the Statement of Recommended Practice 'Accounting and Reporting by Charities (SORP 2005)', issued in March 2005, applicable accounting standards and the Companies Act 2006.
## **Fund accounting policy**
Unrestricted income funds are general funds that are available for use at the trustees' discretion in furtherance of the objectives of the charity.
Restricted funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose.
Further details of each fund are disclosed in note 16.
## **Incoming resources**
Voluntary income including donations and grants that provide core funding or are of a general nature is recognised where there is entitlement, certainty of receipt and the amount can be measured with sufficient reliability.
Deferred income represents amounts received for future periods and is released to incoming resources in the period for which, it has been received. Such income is only deferred when:
- The donor specifies that the grant or donation must only be used in future accounting periods; or - The donor has imposed conditions which must be met before the charity has unconditional entitlement.
Investment income is recognised on a receivable basis.
Income from charitable activities includes income recognised as earned (as the related goods or services are provided) under contract.
## **Resources expended**
Liabilities are recognised as soon as there is a legal or constructive obligation committing the charity to the expenditure. All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category.
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
## **Governance costs**
Governance costs include costs of the preparation and examination of the statutory accounts, the costs of trustee meetings and the cost of any legal advice to trustees on governance or constitutional matters.
## **Support costs**
Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources, for example, allocating property costs by floor areas, or per capita, staff costs by the time spent and other costs by their usage.
Page 7
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **Depreciation**
Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:
Office equipment
20% reducing balance basis
## **Pensions**
The charity operates a defined contribution pension scheme. Contributions are charged in the statement of financial activities as they become payable in accordance with the rules of the scheme.
## **2 Voluntary income**
|**Donations and legacies**
Donations
**Grants**
Grants - various|**Unrestricte**
**d Funds**
**£**
2,224
146,100
148,324|**Restricted**
**Funds**
**£**
-
83,752
83,752|**Total Funds**
**2021**
**£**
2,224
229,852
232,076|**Total Funds**
**2020**
**£**
5,471
188,499|
|---|---|---|---|---|
|||||193,970|
Page 8
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **3 Grants receivable**
|Grants - various
Better Advice: Better Lives
Chepstow Town Council Grant
Monmouthshire CC Grant
Caerwent CC Grant
Abergavenny Town Council
Caldicot TC
Gateway Union
Portskewett Community Council
Magor and Undy Community Council
Welsh Government SAF
Trellech Community Council
Monmouth Town Council
CITA
SAF
Covid grants
VSEF
HMPT|**Unrestricte**
**d Funds**
**£**
16,039
-
20,950
51,945
2,500
12,000
23,000
-
1,250
3,000
-
3,500
-
-
-
10,000
1,916
-
146,100|**Restricted**
**Funds**
**£**
-
-
-
-
-
-
-
-
-
-
-
-
-
-
71,309
-
-
12,443
83,752|**Total Funds**
**2021**
**£**
16,039
-
20,950
51,945
2,500
12,000
23,000
-
1,250
3,000
-
3,500
-
-
71,309
10,000
1,916
12,443
229,852|**Total Funds**
**2020**
**£**
13,900
38,750
20,950
52,470
2,500
12,000
13,000
1,500
1,000
2,000
16,779
3,000
10,000
650
-
-
-
-|
|---|---|---|---|---|
|||||188,499|
## **4 Investment income**
|Interest on cash deposits
**ncoming resources from charitable**
**Charitable activities**
Room hire|**Unrestricte**
**d Funds**
**£**
324
**activities**
**Unrestricte**
**d Funds**
**£**
7,000|**Restricted**
**Funds**
**£**
-
**Restricted**
**Funds**
**£**
-|**Total Funds**
**2021**
**£**
324
**Total Funds**
**2021**
**£**
7,000|**Total Funds**
**2020**
**£**
335|
|---|---|---|---|---|
|||||**Total Funds**
**2020**
**£**
9,865|
## **5 Incoming resources from charitable activities**
Page 9
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **6 Total resources expended**
|**Direct costs**
Employment costs
Repairs and maintenance
Subscriptions and donations
**Support costs**
Employment costs
Establishment costs
Office expenses
Printing, posting and stationery
Sundry and other costs
Advertising and promotion
Accountancy fees
Legal and professional costs|**Charitable**
**activities**
**£**
99,566
2,114
6,767
108,447
48,299
25,146
20,044
3,580
695
730
-
-
98,494
206,941|**Governance**
**£**
-
-
-
-
-
-
-
-
-
-
1,200
9,833
11,033
11,033|**Total**
**£**
99,566
2,114
6,767|
|---|---|---|---|
||||108,447|
||||48,299
25,146
20,044
3,580
695
730
1,200
9,833|
||||109,527|
||||217,974|
## **7 Employees' remuneration**
The aggregate payroll costs of these persons were as follows:
|Wages and salaries
Social security
Other pension costs|**2021**
**£**
126,265
4,881
1,514
132,660|**2020**
**£**
136,553
5,993
1,700|
|---|---|---|
|||144,246|
## **8 Taxation**
The company is a registered charity and is, therefore, exempt from taxation.
Page 10
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **9 Tangible fixed assets**
**Fixtures, fittings and equipment £**
## **Cost**
|As at 1 April 2020 and 31 March 2021
**Depreciation**
As at 1 April 2020 and 31 March 2021
**Net book value**
As at 31 March 2021
As at 31 March 2020|6,700
6,700
-
-|
|---|---|
## **10 Debtors**
|Trade debtors|**2021**
**£**
20,153|**2020**
**£**
-|
|---|---|---|
## **11 Creditors: Amounts falling due within one[year]**
|Trade creditors
Taxation and social security
Accruals and deferred income|**2021**
**£**
1,853
2,288
8,700
12,841|**2020**
**£**
-
2,006
5,583|
|---|---|---|
|||7,589|
Page 11
**Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **12 Creditors: Amounts falling due after more than one[year]**
|Accruals and deferred income|**2021**
**£**
59,498|**2020**
**£**
-|
|---|---|---|
Creditors amounts falling due after more than one year includes deferred income:
|Amount deferred in the year
As at 31 March 2021|**2021**
**£**
59,498
59,498|**2020**
**£**
-|
|---|---|---|
|||-|
## **13 Members' liability**
The charity is a private company limited by guarantee and consequently does not have share capital. Each of the members is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation.
## **14 Pension scheme**
## **Defined contribution pension scheme**
The charity operates a defined contribution pension scheme. The pension cost charge for the period represents contributions payable by the charity to the scheme and amounted to £1,514 (2020 - £1,700).
There were no outstanding or prepaid contributions at either the beginning or end of the financial year.
Page 12
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **15 Related parties**
## **Controlling entity**
The charity is controlled by the trustees who are all directors of the company.
## **16 Analysis of funds**
|**General Funds**
General fund
**Restricted Funds**
Better Advice Better Lives
Better Advice Better Health
Monmouth
SAF
HMPT|**At 1 April**
**2020**
**£**
234,895
(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
111,253|**Incoming**
**resources**
**£**
155,648
-
-
-
71,309
12,443
83,752
239,400|**Resources**
**expended**
**£**
(129,836)
-
-
-
(75,310)
(12,828)
(88,138)
(217,974)|**At 31**
**March 2021**
**£**
260,707|
|---|---|---|---|---|
|||||(44,791)
(56,863)
(20,953)
(5,036)
(385)|
|||||(128,028)|
|||||132,679|
## **17 Net assets by fund**
Page 13
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|**Incoming resources**
Incoming resources from generated funds
Voluntary income
Investment income
Incoming resources from charitable activities
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**General**
**fund**
**2021**
**£**
148,324
324
7,000
155,648
118,803
11,033
129,836
25,812
234,895
260,707|**General**
**fund**
**2020**
**£**
138,441
335
9,865|
|---|---|---|
|||148,641|
|||119,516
1,366|
|||120,882|
|||27,759
207,136|
|||234,895|
This page does not form part of the statutory financial statements.
Page 14
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Better**
**Advice**
**Better**
**Lives**
**2021**
**£**
-
-
-
-
-
-
(44,791)
(44,791)|**Better**
**Advice**
**Better**
**Lives**
**2020**
**£**
19,750|
|---|---|---|
|||19,750|
|||41,793
225|
|||42,018|
|||(22,268)
(22,523)|
|||(44,791)|
This page does not form part of the statutory financial statements.
Page 15
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Better**
**Advice**
**Better**
**Health**
**2021**
**£**
-
-
-
-
-
-
(56,863)
(56,863)|**Better**
**Advice**
**Better**
**Health**
**2020**
**£**
19,000|
|---|---|---|
|||19,000|
|||39,331
154|
|||39,485|
|||(20,485)
(36,378)|
|||(56,863)|
This page does not form part of the statutory financial statements.
Page 16
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Monmouth**
**2021**
**£**
-
(20,953)
(20,953)|**Monmouth**
**2020**
**£**
-
(20,953)|
|---|---|---|
|||(20,953)|
This page does not form part of the statutory financial statements.
Page 17
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**SAF**
**2021**
**£**
71,309
71,309
75,310
-
75,310
(4,001)
(1,035)
(5,036)|**SAF**
**2020**
**£**
16,779|
|---|---|---|
|||16,779|
|||17,781
33|
|||17,814|
|||(1,035)
-|
|||(1,035)|
This page does not form part of the statutory financial statements.
Page 18
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
_.........[continued]_
|**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Total resources expended
**Reconciliation of funds**
Total funds carried forward|**HMPT**
**2021**
**£**
12,443
12,443
12,828
12,828
(385)|**HMPT**
**2020**
**£**
-|
|---|---|---|
|||-|
|||-|
|||-|
||||
|||-|
This page does not form part of the statutory financial statements.
Page 19
Company registration number: 06532431 Charity registration number: 1125068
## Monmouthshire County Citizens Advice Bureau Ltd
(A company limited by guarantee) Annual Report and Financial Statements
for the Year Ended 31 March 2021
bdhc Chartered Accountants 11 Moor Street Chepstow Monmouthshire NP16 5DD
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Contents**
**----- Start of picture text -----**
Reference and Administrative Details 1
Trustees' Report 2
Independent examiner's report 3
Statement of financial activities 4
Balance Sheet 5 to 6
Notes to the financial statements 7 to 13
**----- End of picture text -----**
The following pages do not form part of the statutory financial statements:
Statement of financial activities per fund
14 to 19
## **Monmouthshire County Citizens Advice Bureau Ltd Reference and Administrative Details**
**Charity name** Monmouthshire County Citizens Advice Bureau Ltd **Charity registration number** 1125068 **Company registration number** 06532431 **Registered office** Gate House High Street Chepstow Monmouthshire NP16 5LH **Trustees** B W Counsell R C Chater P S Davey P R McGahey (resigned 3 August 2020) P Farley (resigned 7 December 2020) S D Hodgson (resigned 3 August 2020) C L[J ] McIntyre L P Ross G[Jones] C Archer (appointed 13[January ] 2021) C Du Toit (appointed 7 December 2020) M[Roderick] (appointed 7 December 2020) **Accountant** bdhc Chartered Accountants 11 Moor Street Chepstow Monmouthshire NP16 5DD
Page 1
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Trustees' Report**
## **STRUCTURE, GOVERNANCE AND MANAGEMENT**
## **Governing document**
The charity is controlled by its governing documents, Memorandum and Articles of Association, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.
## **Risk management**
The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error.
## **Small company provisions**
This report has been prepared in accordance with the small companies regime under the Companies Act 2006.
Approved by the Board and signed on its behalf by:
.........................................
R C Chater Trustee
Date:................................
Page 2
## **Independent Examiner's Report to the Trustees[of]**
## **Monmouthshire County Citizens Advice Bureau Ltd**
I report on the accounts of the company for the year ended 31 March 2021, which are set out on pages 4 to 13.
## **Respective responsibilities of trustees and examiner**
The trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed.
Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to:
- examine the accounts under section 145 of the 2011 Act ;
- follow the procedures laid down in the General Directions given by the Charity Commission under section 145 (5) (b) of the 2011 Act ; and
- state whether particular matters have come to my attention.
## **Basis of independent examiner's report**
My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion is given as to whether the accounts present a 'true and fair view' and the report is limited to those matters set out in the statement below.
## **Independent examiner's statement**
In connection with my examination, no matter has come to my attention:
- (1) which gives me reasonable cause to believe that in any material respect the requirements:
- to keep accounting records in accordance with section 386 of the Companies Act 2006; and
- to prepare accounts which accord with the accounting records, comply with the accounting requirements of section 396 of the Companies Act 2006 and with the methods and principles of the Statement of Recommended Practice: Accounting and Reporting by Charities
have not been met; or
- (2) to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.
......................................... 11 Moor Street bdhc Chartered Accountants Chepstow Monmouthshire NP16 5DD Date:................................
Page 3
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Statement of Financial Activities (including Income and Expenditure Account) for the[Year ] Ended 31 March 2021**
|**Note**
**Incoming resources**
Incoming resources from generated
funds
Voluntary income
2
Investment income
4
Incoming resources from charitable
activities
5
Total incoming resources
**Resources expended**
Charitable activities
6
Governance costs
6
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Unrestricte**
**d Funds**
**£**
148,324
324
7,000
155,648
118,803
11,033
129,836
25,812
234,895
260,707|**Restricted**
**Funds**
**£**
83,752
-
-
83,752
88,138
-
88,138
(4,386)
(123,642)
(128,028)|**Total Funds**
**2021**
**£**
232,076
324
7,000
239,400
206,941
11,033
217,974
21,426
111,253
132,679|**Total Funds**
**2020**
**£**
193,970
335
9,865|
|---|---|---|---|---|
|||||204,170|
|||||218,421
1,778|
|||||220,199|
|||||(16,029)
127,282|
|||||111,253|
All incoming resources and resources expended derive from continuing activities.
The notes on pages 7 to 13 form an integral part of these financial statements.
Page 4
## **Monmouthshire County Citizens Advice Bureau Ltd (Registration number: 06532431)**
## **Balance Sheet as at 31 March 2021**
|**Note**
**Current assets**
Debtors
10
Cash at bank and in hand
**Creditors: Amounts falling**
**due within one year**
11
**Net current assets**
**Creditors: Amounts falling**
**due after more than one**
**year**
12
**Net assets**
**The funds of the charity:**
**Restricted funds in deficit**
Better advice better lives
Better advice better health
Monmouth
Saf
Hmpt
**Total restricted funds**
**Unrestricted funds**
Unrestricted income funds
**Total charity funds**|**2021**
**£**
**£**
20,153
184,865
205,018
(12,841)
192,177
(59,498)
132,679
(44,791)
(56,863)
(20,953)
(5,036)
(385)
(128,028)
260,707
132,679|**2020**
**£**
**£**
-
118,842
118,842
(7,589)
111,253
-
111,253
(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
234,895
111,253|**2020**
**£**
**£**
-
118,842
118,842
(7,589)
111,253
-
111,253
(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
234,895
111,253|
|---|---|---|---|
||||111,253
-|
||||111,253|
||||(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
234,895
111,253|
The notes on pages 7 to 13 form an integral part of these financial statements.
Page 5
## **Monmouthshire County Citizens Advice Bureau Ltd (Registration number: 06532431)**
## **Balance Sheet as at 31 March 2021**
_.........[continued]_
For the financial year ended 31 March 2021, the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.
The members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476.
The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.
Approved by the Board on ................... and signed on its behalf by:
.........................................
R C Chater Trustee
The notes on pages 7 to 13 form an integral part of these financial statements.
Page 6
**Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
## **1 Accounting policies**
## **Basis of preparation**
The financial statements have been prepared under the historical cost convention and in accordance with the Statement of Recommended Practice 'Accounting and Reporting by Charities (SORP 2005)', issued in March 2005, applicable accounting standards and the Companies Act 2006.
## **Fund accounting policy**
Unrestricted income funds are general funds that are available for use at the trustees' discretion in furtherance of the objectives of the charity.
Restricted funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose.
Further details of each fund are disclosed in note 16.
## **Incoming resources**
Voluntary income including donations and grants that provide core funding or are of a general nature is recognised where there is entitlement, certainty of receipt and the amount can be measured with sufficient reliability.
Deferred income represents amounts received for future periods and is released to incoming resources in the period for which, it has been received. Such income is only deferred when:
- The donor specifies that the grant or donation must only be used in future accounting periods; or - The donor has imposed conditions which must be met before the charity has unconditional entitlement.
Investment income is recognised on a receivable basis.
Income from charitable activities includes income recognised as earned (as the related goods or services are provided) under contract.
## **Resources expended**
Liabilities are recognised as soon as there is a legal or constructive obligation committing the charity to the expenditure. All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category.
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.
## **Governance costs**
Governance costs include costs of the preparation and examination of the statutory accounts, the costs of trustee meetings and the cost of any legal advice to trustees on governance or constitutional matters.
## **Support costs**
Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources, for example, allocating property costs by floor areas, or per capita, staff costs by the time spent and other costs by their usage.
Page 7
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **Depreciation**
Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:
Office equipment
20% reducing balance basis
## **Pensions**
The charity operates a defined contribution pension scheme. Contributions are charged in the statement of financial activities as they become payable in accordance with the rules of the scheme.
## **2 Voluntary income**
|**Donations and legacies**
Donations
**Grants**
Grants - various|**Unrestricte**
**d Funds**
**£**
2,224
146,100
148,324|**Restricted**
**Funds**
**£**
-
83,752
83,752|**Total Funds**
**2021**
**£**
2,224
229,852
232,076|**Total Funds**
**2020**
**£**
5,471
188,499|
|---|---|---|---|---|
|||||193,970|
Page 8
## **Monmouthshire County Citizens Advice Bureau Ltd**
## **Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **3 Grants receivable**
|Grants - various
Better Advice: Better Lives
Chepstow Town Council Grant
Monmouthshire CC Grant
Caerwent CC Grant
Abergavenny Town Council
Caldicot TC
Gateway Union
Portskewett Community Council
Magor and Undy Community Council
Welsh Government SAF
Trellech Community Council
Monmouth Town Council
CITA
SAF
Covid grants
VSEF
HMPT|**Unrestricte**
**d Funds**
**£**
16,039
-
20,950
51,945
2,500
12,000
23,000
-
1,250
3,000
-
3,500
-
-
-
10,000
1,916
-
146,100|**Restricted**
**Funds**
**£**
-
-
-
-
-
-
-
-
-
-
-
-
-
-
71,309
-
-
12,443
83,752|**Total Funds**
**2021**
**£**
16,039
-
20,950
51,945
2,500
12,000
23,000
-
1,250
3,000
-
3,500
-
-
71,309
10,000
1,916
12,443
229,852|**Total Funds**
**2020**
**£**
13,900
38,750
20,950
52,470
2,500
12,000
13,000
1,500
1,000
2,000
16,779
3,000
10,000
650
-
-
-
-|
|---|---|---|---|---|
|||||188,499|
## **4 Investment income**
|Interest on cash deposits
**ncoming resources from charitable**
**Charitable activities**
Room hire|**Unrestricte**
**d Funds**
**£**
324
**activities**
**Unrestricte**
**d Funds**
**£**
7,000|**Restricted**
**Funds**
**£**
-
**Restricted**
**Funds**
**£**
-|**Total Funds**
**2021**
**£**
324
**Total Funds**
**2021**
**£**
7,000|**Total Funds**
**2020**
**£**
335|
|---|---|---|---|---|
|||||**Total Funds**
**2020**
**£**
9,865|
## **5 Incoming resources from charitable activities**
Page 9
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **6 Total resources expended**
|**Direct costs**
Employment costs
Repairs and maintenance
Subscriptions and donations
**Support costs**
Employment costs
Establishment costs
Office expenses
Printing, posting and stationery
Sundry and other costs
Advertising and promotion
Accountancy fees
Legal and professional costs|**Charitable**
**activities**
**£**
99,566
2,114
6,767
108,447
48,299
25,146
20,044
3,580
695
730
-
-
98,494
206,941|**Governance**
**£**
-
-
-
-
-
-
-
-
-
-
1,200
9,833
11,033
11,033|**Total**
**£**
99,566
2,114
6,767|
|---|---|---|---|
||||108,447|
||||48,299
25,146
20,044
3,580
695
730
1,200
9,833|
||||109,527|
||||217,974|
## **7 Employees' remuneration**
The aggregate payroll costs of these persons were as follows:
|Wages and salaries
Social security
Other pension costs|**2021**
**£**
126,265
4,881
1,514
132,660|**2020**
**£**
136,553
5,993
1,700|
|---|---|---|
|||144,246|
## **8 Taxation**
The company is a registered charity and is, therefore, exempt from taxation.
Page 10
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **9 Tangible fixed assets**
**Fixtures, fittings and equipment £**
## **Cost**
|As at 1 April 2020 and 31 March 2021
**Depreciation**
As at 1 April 2020 and 31 March 2021
**Net book value**
As at 31 March 2021
As at 31 March 2020|6,700
6,700
-
-|
|---|---|
## **10 Debtors**
|Trade debtors|**2021**
**£**
20,153|**2020**
**£**
-|
|---|---|---|
## **11 Creditors: Amounts falling due within one[year]**
|Trade creditors
Taxation and social security
Accruals and deferred income|**2021**
**£**
1,853
2,288
8,700
12,841|**2020**
**£**
-
2,006
5,583|
|---|---|---|
|||7,589|
Page 11
**Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **12 Creditors: Amounts falling due after more than one[year]**
|Accruals and deferred income|**2021**
**£**
59,498|**2020**
**£**
-|
|---|---|---|
Creditors amounts falling due after more than one year includes deferred income:
|Amount deferred in the year
As at 31 March 2021|**2021**
**£**
59,498
59,498|**2020**
**£**
-|
|---|---|---|
|||-|
## **13 Members' liability**
The charity is a private company limited by guarantee and consequently does not have share capital. Each of the members is liable to contribute an amount not exceeding £1 towards the assets of the charity in the event of liquidation.
## **14 Pension scheme**
## **Defined contribution pension scheme**
The charity operates a defined contribution pension scheme. The pension cost charge for the period represents contributions payable by the charity to the scheme and amounted to £1,514 (2020 - £1,700).
There were no outstanding or prepaid contributions at either the beginning or end of the financial year.
Page 12
## **Monmouthshire County Citizens Advice Bureau Ltd Notes to the Financial Statements for the[Year ] Ended 31 March 2021**
_.........[continued]_
## **15 Related parties**
## **Controlling entity**
The charity is controlled by the trustees who are all directors of the company.
## **16 Analysis of funds**
|**General Funds**
General fund
**Restricted Funds**
Better Advice Better Lives
Better Advice Better Health
Monmouth
SAF
HMPT|**At 1 April**
**2020**
**£**
234,895
(44,791)
(56,863)
(20,953)
(1,035)
-
(123,642)
111,253|**Incoming**
**resources**
**£**
155,648
-
-
-
71,309
12,443
83,752
239,400|**Resources**
**expended**
**£**
(129,836)
-
-
-
(75,310)
(12,828)
(88,138)
(217,974)|**At 31**
**March 2021**
**£**
260,707|
|---|---|---|---|---|
|||||(44,791)
(56,863)
(20,953)
(5,036)
(385)|
|||||(128,028)|
|||||132,679|
## **17 Net assets by fund**
Page 13
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|**Incoming resources**
Incoming resources from generated funds
Voluntary income
Investment income
Incoming resources from charitable activities
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**General**
**fund**
**2021**
**£**
148,324
324
7,000
155,648
118,803
11,033
129,836
25,812
234,895
260,707|**General**
**fund**
**2020**
**£**
138,441
335
9,865|
|---|---|---|
|||148,641|
|||119,516
1,366|
|||120,882|
|||27,759
207,136|
|||234,895|
This page does not form part of the statutory financial statements.
Page 14
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Better**
**Advice**
**Better**
**Lives**
**2021**
**£**
-
-
-
-
-
-
(44,791)
(44,791)|**Better**
**Advice**
**Better**
**Lives**
**2020**
**£**
19,750|
|---|---|---|
|||19,750|
|||41,793
225|
|||42,018|
|||(22,268)
(22,523)|
|||(44,791)|
This page does not form part of the statutory financial statements.
Page 15
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Better**
**Advice**
**Better**
**Health**
**2021**
**£**
-
-
-
-
-
-
(56,863)
(56,863)|**Better**
**Advice**
**Better**
**Health**
**2020**
**£**
19,000|
|---|---|---|
|||19,000|
|||39,331
154|
|||39,485|
|||(20,485)
(36,378)|
|||(56,863)|
This page does not form part of the statutory financial statements.
Page 16
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**Monmouth**
**2021**
**£**
-
(20,953)
(20,953)|**Monmouth**
**2020**
**£**
-
(20,953)|
|---|---|---|
|||(20,953)|
This page does not form part of the statutory financial statements.
Page 17
## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
|_......... continued_
**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Governance costs
Total resources expended
Net movements in funds
**Reconciliation of funds**
Total funds brought forward
Total funds carried forward|**SAF**
**2021**
**£**
71,309
71,309
75,310
-
75,310
(4,001)
(1,035)
(5,036)|**SAF**
**2020**
**£**
16,779|
|---|---|---|
|||16,779|
|||17,781
33|
|||17,814|
|||(1,035)
-|
|||(1,035)|
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## **Monmouthshire County Citizens Advice Bureau Ltd Statement of financial activities by fund[Year ] Ended 31 March 2021**
_.........[continued]_
|**Incoming resources**
Incoming resources from generated funds
Voluntary income
Total incoming resources
**Resources expended**
Charitable activities
Total resources expended
**Reconciliation of funds**
Total funds carried forward|**HMPT**
**2021**
**£**
12,443
12,443
12,828
12,828
(385)|**HMPT**
**2020**
**£**
-|
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