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← Surrey Crossroads

2025-03-31-accounts

Company number 06303805 Registered Charity Number 1125048

SURREY CROSSROADS t/a Crossroads Care Surrey

Annual Report and Financial Statements For the year ended 31 March 2025

SURREY CROSSROADS

Index to Report and Accounts

Index to Report and Accounts
Statement from the Chair 2
Legal and administrative information 3
Report of the Trustees 4 – 8
Independent Auditor’s Report 9 – 12
Statement of Financial Activities 13
Balance Sheet 14
Statement of Cash Flows 15
Notes to the Financial Statements 16 – 26
Supporters 27

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Statement from the Chair

Throughout the year ended March 2025 Surrey Crossroads t/a Crossroads Care Surrey has once again delivered the high-quality services it has consistently provided over the past five years. In partnership with Salesforce, we have successfully completed the development of our systems. Our HR and marketing functions are now fully operational on Salesforce, with Payroll set to follow soon. This advancement equips us with a comprehensive suite of systems necessary to deliver excellent care to our beneficiaries efficiently and effectively.

The past year presented significant challenges, culminating in Surrey County Council's decision to terminate the Care Replacement Break contract, which effectively set a deadline for the discontinuation of our services under that agreement. This decision required Surrey Crossroads Care to adapt and pivot its services in response to the evolving landscape of the Surrey County Council contract.

Fortunately, the foresight of the management team to develop the capacity for a more flexible service with new offerings, combined with our successful strategy day in January, provided crucial groundwork for this transition. During that session, we proactively discussed the importance of reducing reliance on a single contract. While the news of the contract termination is undoubtedly devastating, this strategic planning has enabled us to shift and launch the charity in a new direction, all while remaining committed to our core mission of supporting those who care.

Over the past year, we have established strategic partnerships with other providers. These collaborations allow us to redirect our services more flexibly, enabling us to deliver increased hours and ultimately provide better services year-round, 24 hours a day, 365 days a year. We have launched Crossroads Direct, a new service that offers a broad range of services, including care at home, companionship, home help, and respite care to individuals of all ages with a range of conditions including dementia, autism and learning disabilities.

This new service, catering to self-funded clients, has thrived and continues to provide the high-quality service we are known for, all at a charity-supported, low-cost rate. The attached statement of accounts reflects many of these changes that have occurred in recent months.

I am pleased to report that, despite the circumstances, we are ending the year in the strongest financial position possible. On behalf of the board and trustees, I would like to sincerely thank all our supporters, staff, and volunteers for your hard work and dedication that you have once again shown for the charity.

James endersby

James Endersby (Oct 8, 2025, 5:57pm)

James Endersby Chair and Trustee

08 Oct 2025

Date

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Legal and administrative information

Name Surrey Crossroads t/a Crossroads Care Surrey
Registered charity number 1125048
Company registration number 06303805
Registered office 121 Kingston Road
Leatherhead
Surrey, KT22 7SU
Directors / Trustees Mr James Endersby (Chair)
Mr Cliff Bush
Ms Catherine Jager
Mr Daniel de Graauw
Ms Marion Shipman
Ms Susan Baldassarre
Ms Euphemia Rwigema (resigned 8thJuly 2025)
Mr James Field (appointed 8thJuly 2025)
Ms Robin Kadrnka (appointed 8thJuly 2025)
Chief Executive Mr Terry Hawkins
Company Secretary Mrs Lucy Graham
Bankers Barclays Bank plc
Ranger House
Walnut Tree Close
Guildford
Surrey, GU1 4UL
Auditors Alliotts LLP
3 London Square
Cross Lanes
Guildford
Surrey, GU1 1UJ
Solicitors Mundays LLP
Cedar House
78 Portsmouth Road
Cobham
Surrey,KT11 1AN

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TRUSTEES’ ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2025

1. Governance

The Trustees present their report together with the audited financial statements for Surrey Crossroads t/a Crossroads Care Surrey (Crossroads Care Surrey/the Charity/the Company) for the year ended 31 March 2025. The accounts have been prepared in accordance with the policies and legislation set out in Note 1 to the financial statements on page 16.

1.1 Governing document

Surrey Crossroads is a private company limited by guarantee registered in England and Wales (Company registration No. 06303805) and is also a registered charity (Charity registration No.1125048). It is governed by its Memorandum and Articles of Association dated 2 July 2007 as amended by special resolutions dated 1 February 2008, 26 June 2019 and 22 November 2022. As at 31 March 2025 Crossroads Care Surrey had 6 members (2024: 5 members). The liability of members in respect of the guarantee as set out in the Memorandum and Articles of Association will not exceed £1 per member in the event of the Charity being wound up.

1.2 Purpose

The main aim of Crossroads Care Surrey is to provide respite breaks for Carers in Surrey and surrounding areas.

1.3 Summary of main activities

The Charity is established for the public benefit to relieve the stresses experienced by Carers and beneficiaries (people who have care needs as a result of disability, illness or age).

This is done by providing professionally trained Carer Support Workers to take over the caring responsibility on a regular basis to enable the Carer to have a short break whilst at the same time providing a meaningful activity for the person with care needs. The outcomes of the service are to relieve the stresses and isolation experienced by Carers, improve their mental and physical health and well-being and to promote their independence and choice.

Crossroads Care Surrey provides the following services:

The vast majority of services are provided in accordance with detailed contracts awarded by Surrey County Council on behalf of their Social Services and the NHS.

1.4 The Board’s role and Board committees

The Board of Trustees (the Board) is collectively responsible for ensuring that Crossroads Care Surrey is financially stable, well-run, and delivering those charitable outcomes for which it was set up. In accordance with the Charities (Accounts and Reports) Regulations 2008 the Trustees can confirm that they have regard to the Charity Commission’s public benefit guidance when exercising any powers or duties to which the guidance is relevant.

The Board meets formally at least four times a year. The CEO provides a regular report to the Board and attends Board meetings. The Board is supported by three formal committees:

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Each Committee meets four times a year and is accountable to the Board and chaired by a member of the Board, who reports on the respective Committee’s activities at the subsequent Board meeting. The composition of the Committees and the terms of reference for each Committee are approved by the Board and reviewed at least annually. Each meeting is attended by the appropriate member of the senior management team (SMT) and other staff by invitation.

To foster good communication between the Board and SMT, there have been informal ad-hoc meetings between Board members, the CEO, and members of SMT.

1.5 Board composition, appointment and changes

The Board comprises eight Trustees (who are also Directors of Surrey Crossroads) for the purposes of company law) and at the date of this report are:

Mr James Endersby Mr Cliff Bush Ms Catherine Jager Mr Daniel de Graauw Ms Marion Shipman Ms Susan Baldassarre Mr James Field Ms Robin Kadrnka

Susan Baldassarre and Euphemia Rwigema were appointed on the 25[th] June 2024. James Field and Robin Kadrnka were appointed post year end on the 8[th] July 2025. Christopher Butler resigned on the 4[th] November 2024, Leslie Hutchinson on the 31[st] January 2025 and Euphemia Rwigema resigned post year end on the 8[th] July 2025. All the other directors listed above served throughout the year.

The Board is elected by the membership of the Company at the Annual General Meeting in accordance with procedures as may be adopted by the Board from time to time and in accordance with the provisions of the Memorandum and Articles of Association. The Board is committed to comprise of Trustees from different backgrounds with diverse and relevant experience, perspectives, skills and knowledge in order to govern, lead and achieve the Charity’s objectives. A variety of skills are required, including administrative, management, financial, legal, operational, medical/health professional and carer expertise or experience. All Directors offer themselves for election at their first Annual General Meeting following their appointment to the Board and all Directors offer themselves for re-election at each Annual General Meeting.

1.6 Induction and training

Crossroads Care Surrey has a Trustee Recruitment and Induction Policy. An information pack is provided which includes details of the organisation, the roles and responsibilities of Trustees, their duties and the time commitment required. Trustees keep abreast of current information through attendance at a tailored induction, Board and Committee meetings, online training and regular updates from the Carers Trust, information via their professional bodies or their workplace, updates from the Company’s Auditor, and reading publications relevant to the Charity’s services, aims and objectives.

2. Regulatory Compliance

Crossroads Care Surrey is registered with the Care Quality Commission (CQC) and the Head of Care is the registered manager.

Crossroads Care Surrey is one of the network partners of Carers Trust. Although autonomous in terms of legal and financial structure, Crossroads Care Surrey operates within the national policy framework developed by the Carers Trust which covers governance and operational management of service delivery.

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Membership of the Carers Trust provides a policy framework to ensure compliance with CQC legislation. Membership also provides comprehensive insurance cover and support with general legislative compliance, fundraising, personnel and business development issues.

3. Risk management

The Trustees regularly review the major risks to which the Charity is exposed. The Charity’s Risk Register categorises risks into groups including Governance, Management and Partnership Working, Operational Risk, Financial Risk, Legislation and Regulatory Risks and External factors. The Business Continuity plan is reviewed and regularly updated.

4. Financial Review

4.1 Results

The year under review resulted in a surplus of £157,000 (2024: deficit of £261,000). This amount has been transferred to reserves. The cost of delivering care increased marginally, however 90p of every £1 went to supporting our clients. Notwithstanding this, new business initiatives to diversify our income streams have not delivered as forecast and renewed efforts, including senior staff hires, were made to meet forecasts.

4.1.1 Income

The total income for the year was £3,923,000 (2024: £3,318,000) derived from:

2025 2024
Contract income £2,934,000 £2,801,000
Other grants £52,000 £41,000
Other income £69,000 £36,000
Self-funded income £525,000 £345,000
Donations £309,000 £63,000
Investment income £34,000 £32,000

75% (2024: 86%) of income was from the statutory bodies through grants and successful bidding for contracts including the Care Replacement Breaks Contract.

4.1.2 Cash

At 31 March 2025 the Charity had net assets of £1,713,000 (2024: £1,556,000). This includes short term creditor and accruals that are payable in early April, principally for March social security taxes and reflects the level of the Charity’s reserves. The free reserves position at 31 March 2025 has reduced to £921,000 (2024: £931,000).

4.2 Investment Policy

Under the Company’s Memorandum & Articles of Association, surplus funds may be invested in such investments, securities or property as may be thought fit. Funds are currently invested in LGT Wealth Management. The Finance Committee reviews the annual investment policy and ensures that available funds are invested in a range of different options.

4.3 Reserves Policy

The Board decides on the requirements for reserves giving consideration to the main risks to the organisation. The reserves policy states that reserves must remain at a level of at least three months of operating costs, which would cover the Charity if it were to require restructuring or in the event of a close down situation. It should also be noted that a substantial portion of reserves are invested in short and medium term investments which ultimately support ongoing costs.

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4.4 Designated Funds

Designated funds are funds set aside out of general funds at the discretion of the Trustees for specific purposes. These have been reviewed and the purpose and use of these designated funds are set out in note 15 in the Statement of Financial Activities.

On behalf of the Board of Trustees

C J Jager

Catherine Jager (Oct 9, 2025, 7:15am)

Catherine Jager Treasurer and Trustee

09 Oct 2025

Date

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Statement of Trustees’ Responsibilities

The Trustees (who are also directors of Surrey Crossroads t/a Crossroads Care Surrey for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the Trustees are aware:

This report has been prepared in accordance with the special provisions relating to small companies within Part 15 of the Companies Act 2006.

Approved by the Board of Trustees

And signed on their behalf by

C J Jager

Catherine Jager (Oct 9, 2025, 7:15am)

Catherine Jager 09 Oct 2025 Treasurer and Trustee Date

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INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF SURREY CROSSROADS

Opinion

We have audited the financial statements of Surrey Crossroads (the ‘charity’) for the year ended 31 March 2025 which comprise the Statement of Financial activities, the Balance Sheet, the Statement of Cash Flows and the notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the accounts section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the accounts in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The Trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements, or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements

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INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF SURREY CROSSROADS

themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of Trustees

As explained more fully in the statement of Trustees' responsibilities, the Trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees are responsible for assessing the charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

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INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF SURREY CROSSROADS

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Extent to which the audit was considered capable of detecting irregularities, including fraud

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:

We assessed the susceptibility of the charitable company’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

To address the risk of fraud through management bias and override of controls, we:

Audit response to risks identified

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of noncompliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the Trustees and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

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INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF SURREY CROSSROADS

A further description of our responsibilities is available on the Financial Reporting Council’s website at: https://www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report

This report is made solely to the charity’s Trustees, as a body, in accordance with Chapter 3 of part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Stephen Meredith

Stephen Meredith (Oct 9, 2025, 9:20am)

Stephen Meredith FCA Senior Statutory Auditor For and on behalf of

Alliotts LLP Statutory Auditor 3 London Square Cross Lanes Guildford Surrey GU1 1UJ

09 Oct 2025

Date

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STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2025 (Incorporating an Income and Expenditure Account)

Notes
Income and endowments from:
Donations and legacies
4
Charitable activities
5
Investments
6
Total income
Expenditure on:
Raising Funds
Charitable activities
7
Total expenditure
Gain / (loss) on investments
10
Net movement in funds
Reconciliation of funds
15
Total funds brought forward
Total funds carried forward		 Unrestricted
Restricted
2025
Funds
Funds
Total
£'000
£'000
£'000
298
0
298
3,548
43
3,591
34
0
34
3,880
43
3,923
21
0
21
3,712
31
3,743
3,733
31
3,764
(2)
0
(2)
145
12
157
1,555
1
1,556
1,700
13
1,713		 2024
Total
£'000
50
3,236
32
3,318
15
3,615
3,630
51
(261)
1,817
1,556

No separate statement of Total Recognised Gains and Losses has been presented as all such gains and losses have been dealt with above. The results for the year derive from continuing activities.

The notes on pages 16 to 26 form part of these financial statements

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BALANCE SHEET AS AT 31 MARCH 2025

Notes
Fixed assets
Tangible assets
Furniture and fittings
10
Computer and office equipment
10
Investments
11
Current assets
Bank and cash
Debtors and prepayments
12
Creditors: amounts falling due
within one year
13
Net current assets
Total assets less current liabilities
The funds of the charity
Restricted Funds
Restricted funds
16
Unrestricted Funds
General reserve
16
Revaluation reserve
16
Designated reserves
16
Total charity funds		 2025
£'000
1
13
14
550
564
1,056
242
1,298
149
1,149
1,713
13
1,336
149
215
1,713		 2024
£'000
2
12
14
552
566
817
364
1,181
191
990
1,556
1
1,346
151
58
1,556

The Trustees' responsibilities are for ensuring that the Charity keeps accounting records which comply with section 386 of the Act and for preparing accounts which give a true and fair view of the state of affairs of the company as at the end of the financial year and of its incoming resources and application of resources, including its income and expenditure, for the financial year in accordance with the requirements of sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to accounts, so far as applicable to the company.

These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small company’s regime.

These financial statements were approved by the Trustees and are signed on their behalf by:

C J Jager Catherine Jager (Oct 9, 2025, 7:15am) Catherine Jager 09 Oct 2025 Treasurer and Trustee Date

The notes on pages 16 to 26 form part of these financial statements

Company No. 06303805

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STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025

Notes
Cash flows from operating activities
Net cash provided by operating activities
(a)
Cash flows from investing activities
Repayments of investment loans and receivables
Income invested
Purchase of tangible fixed assets
Net cash provided by investing activities
Increase (decrease) in cash and cash equivalents
Cash and cash equivalents at the beginning of the
year
Total cash and cash equivalents at the end of
the year		 2025
£'000
244
2
0
(7)
(5)
239
817
1,056		 2024
£'000
(161)
(51)
0
(14)
(65)
(226)
1,043
817

Notes to cash flow statement

(a) Reconciliation of net movement of funds to net cash inflows from operating activities

Net movement of funds
Depreciation
Decrease (increase) in debtors
Increase (decrease) in creditors
Net cash inflow from operations		 157
7
122
(42)
244		 (261)
3
17
80
(161)

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Notes to the Accounts for the year ended 31 MARCH 2025

1. Accounting Policies

Company information

Surrey Crossroads is a private company limited by guarantee incorporated and registered in England and Wales. The registered office is 121 Kingston Road, Leatherhead, Surrey KT22 7SU.

Basis of accounting

These accounts have been prepared in accordance with the charity’s governing document. FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) (as amended for accounting periods commencing from 1 January 2019), “Accounting and Reporting by Charities” the Statement of Recommended Practice for charities applying FRS 102, the Companies Act 2006. The Company is a Public Benefit Entity as defined by FRS 102.

The accounts are prepared in sterling, which is the functional currency of the company. Monetary amounts in these financial statements are rounded to the nearest £.

The accounts have been prepared on the historical cost convention, modified to include the revaluation of freehold properties and to include investment properties and certain financial instruments at fair value. The principal accounting policies adopted are set out below.

Going concern

At the time of approving the accounts, the Trustees have a reasonable expectation that the Charity has adequate resources to continue in operational existence for the foreseeable future. Thus, the Trustees continue to adopt the going concern basis of accounting in preparing the accounts.

Charitable funds

Unrestricted funds are available for use at the discretion of the Trustees in furtherance of their charitable objectives unless the funds have been designated for other purposes.

Restricted funds are subject to specific conditions by donors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the accounts.

General funds - these are funds that can be used in accordance with the charitable objects of the Company at the discretion of the Trustees.

Endowment funds are subject to specific conditions by donors that the capital must be maintained by the Company.

Designated funds – these are funds which have been set aside at the discretion of the Trustees for specific purposes. The purpose and use of the designated funds is set out in note 14 in the Statement of Financial Activities.

Income and endowments

Income is recognised when the Charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received. Income from subscriptions, interest and grants represents the amount receivable for the period.

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Notes to the Accounts for the year ended 31 MARCH 2025

Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of donation.

Government Grants

Government grants are recognised at the fair value of the asset received or receivable when there is a reasonable assurance that the grant conditions will be met, and the grants will be received. Government grants relating to turnover are recognised as income over the periods when the related costs are incurred. If part of a grant is deferred it is recognised as deferred income rather than being deducted from the asset’s carrying amount.

Expenditure

Resources expended are included in the Income and Expenditure Account on an accruals basis, inclusive of VAT, which cannot be recovered.

Charitable expenditure comprises those costs directly incurred by the charity in the delivery of its activities and services for its beneficiaries. Certain other costs of an indirect nature necessary to support them are also included and apportioned across activities on the basis of an estimate of the time spent by staff on those activities.

Governance costs include those costs associated with meeting the constitutional and statutory requirements of the charity and include the audit fees and costs linked to the strategic management of the charity.

Gifts in kind

The charity receives the benefit of work carried out by volunteers. No monetary value is placed on this.

Tangible fixed assets

Fixed assets are capitalised above £500. Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses. The cost of fixed assets represents the purchase price of the asset. Assets that have been donated are not attributed any value in the balance sheet. Monies expended on assets under construction are not depreciated until the asset is completed.

Other assets are depreciated at the following rates: Furniture and fittings 5 years straight line Office equipment, computers and software: 3 years straight line

Investments

Investments held as fixed assets are initially measured at cost and subsequently measured at fair value at each reporting date; the gain or loss taken to revaluation reserve. Transaction costs are expensed to profit or loss as incurred.

Impairment of fixed assets

At each reporting end date, the Charity reviews the carrying amounts of its tangible and intangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

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Notes to the Accounts for the year ended 31 MARCH 2025

Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted.

If the recoverable amount of an asset is estimated to be less than its carrying amount, the carrying amount of the asset is reduced to its recoverable amount. An impairment loss is recognised immediately in income/(expenditure for the year, unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease.

Recognised impairment losses are reversed if, and only if, the reasons for the impairment loss have ceased to apply. Where an impairment loss subsequently reverses, the carrying amount of the asset is increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have been determined had no impairment loss been recognised for the asset in prior years. A reversal of an impairment loss is recognised immediately, unless the relevant asset is carried in at a revalued amount, in which case the reversal of the impairment loss is treated as a revaluation increase.

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

Creditors

Creditors are recognised where the Charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third part and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due

Financial instruments

The Company has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

Employee benefits

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

Termination benefits are recognised immediately as an expense when the Charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

Retirement benefits

The Charity operates a defined contribution scheme for the benefit of its employees. Contributions payable are charged in the statement of financial activities as they accrue.

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Notes to the Accounts for the year ended 31 MARCH 2025

Critical accounting estimates and judgements

In the application of the Charity’s accounting policies, the Trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

2. Taxation

The Company is a registered charity and is therefore not subject to corporation tax on its charitable activities. Irrecoverable VAT is included in the cost of those items to which it relates.

3. Comparative Statement of Financial Activities

Income and endowments from:
Donations and legacies
Charitable activities
Investments
Total income
Expenditure on:
Raising Funds
Charitable activities
Total expenditure
Gain / (loss) on investments
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward		 Unrestricted
Restricted
2024
Funds
Funds
Total
£'000
£'000
£'000
50
0
50
3,225
11
3,236
32
0
32
3,307
11
3,318
15
0
15
3,599
16
3,615
3,614
14
3,630
51
0
51
(256)
(5)
(261)
1,811
6
1,817
1,555
1
1,556

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 MARCH 2025

4. Donations

ations
Unrestricted funds
Fundraising activities
Legacies
Donations		 2025
£'000
12
242
44
298		 2024
£'000
17
0
33
50

5. Charitable activities

Grants
Services provided
Other
For the Year Ended 2024		 General
Restricted
Total
fund
funds
2025
£'000
£'000
£'000
5
43
48
3,532
0
3,532
11
0
11
3,548
43
3,591
3,225
11		 Total
2024
£'000
38
3,185
13
3,236
3,236
6.
Investments
Interest on Bank deposits		 2025
£'000
34
34		 2024
£'000
32
32

7. Costs charitable activities

Care attendance
Governance - Auditors
Remuneration
For the Year Ended 2024		 Direct
Charitable
Support
Total
Activities
Activities
2025
£'000
£’000
£'000
2,827
907
3,734
0
9
9
2,827
916
3,743
2,689
926		 Total
2024
£'000
3,604
11
3,615
3,615

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 MARCH 2025

Direct
Charitable
Activities
Support
Activities
2025
£'000
£'000
£'000
Resources expended
Staff
2,619
313
2,932
Premises
0
41
41
Telephone and Postage
0
8
8
Travel
154
3
157
Training
24
9
33
Affiliation fees
0
15
15
Other
30
511
541
Depreciation
0
7
7
Governance - Auditors
Remuneration
0
9
9
2,827
916
3,743
For the Year Ended 2024
2,689
926
8.
Employees and staff costs
2024
£'000
Salaries and wages
2,413
Employers’ contribution to defined
contribution pension scheme
74
Social security costs
210
Other staff costs
235
2,932
The average monthly headcount during the year was:
Care Co-ordinators (including
Assessors & Reviewers)
18
Care Staff
74
SMT and Finance / Admin
15
107
No remuneration was paid to Trustees during the year (2024: £0).
Payments totalling £0 (2024: £0) were made to Trustees for travel expenses.
Four employees (2024: 5) received remuneration greater than £60,000.
2025
£60,001 - £70,000
1
£70,001 - £80,000
1
£80,001 - £90,000
1
£100,000 +
1
4		 2024
£'000
2,763
32
13
142
23
17
610
4
11
3,615
3,615
2024
£'000
2,430
72
199
63
2,764
18
88
17
123
2024
2
2
0
1
5

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 MARCH 2025

The Charity operates a defined contribution pension scheme for all qualifying employees. The charity has paid £73,958 (2024: £72,214) in respect of defined contribution pensions. At the year end the amount outstanding was £6,155 (2024: £0).

9. Tangible fixed assets

Cost
At 1 April 2024
Additions
Disposals
At 31 March 2025
Depreciation
At 1 April 2024
Charge for the year
Disposals
At 31 March 2025
Net Book Value
At 31 March 2025
At 31 March 2024
ixed assets investments
At valuation
At 1 April 2024
Unrealised gain /(loss) on revaluation
At 31 March 2025
Quoted investments
Material investments in the portfolio
- CAF Managed Portfolio
UK Equity
Historical cost		 Fixtures
and Fittings
£'000
4
0
0
Computers
and office
equipment
Total
£'000
£'000
31
35
7
7
(3)
(3)
Computers
and office
equipment
Total
£'000
£'000
31
35
7
7
(3)
(3)
4 35
39
2
1
0		 19
21
6
7
(3)
(3)
3 22
25
1 13
14
2 12
14
2025
£'000
552
(2)
550
550
550
401		 2024
£'000
501
51
552
552
552
401

10. Fixed assets investments

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 MARCH 2025 (ctd)

11. Debtors

tors
Trade debtors
Other debtors
Prepayments		 2025
£'000
57
7
178
242		 2024
£'000
68
111
185
364

12. Creditors amounts falling due within one year

Trade creditors
Other creditors
Accruals
Social security taxes		 2025
£'000
52
6
26
65
149		 2024
£'000
81
0
69
41
191

13. Company limited by guarantee

The Company is limited by guarantee and has no share capital. The members have a liability to contribute a sum not exceeding £1 to the Company should it be wound up.

14. Analysis of net assets between funds

Restricted Funds
General Funds
2024		 Fixed
Fixed
Net
Short
Assets
Assets
Current
Term
Tangible
Investments
Assets
Creditors
Total
£'000
£'000
£'000
£'000
£'000
0
0
13
0
13
14
550
1,285
(149)
1,700
14
550
1,298
(149)
1,713
14
552
1,181
(191)
1,556

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 MARCH 2025 (ctd)

15. Movement in funds

Restricted Funds
Support for Carers
Other
Total restricted funds
Unrestricted Funds
General Funds
Revaluation Reserve
Designated Funds
CRB Contract
EOL Contract
CEP Contract
Legacy
Other Contracts/Systems
Recruitment
Wills / Legacies
Total designated funds
Total unrestricted funds
Total movement		 1 April
2024
Incoming
resources
Outgoing
resources
Losses /
Gains
31
March
2025
£'000
£'000
£'000
£'000
£'000
0
43
30
0
13
1
0
1
0
0
1
43
31
0
13
1,346
745
755
0
1,336
151
0
0
(2)
149
0
2,260
2,260
0
0
0
421
421
0
0
0
254
254
0
0
0
185
0
0
185
37
15
37
0
15
6
0
6
0
0
15
0
0
0
15
58
3,135
2,978
0
215
1,555
3,880
3,733
(2)
1,700
1,556
3,923
3,764
(2)
1,713

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 MARCH 2025 (ctd)

Comparative Movement in Funds

Restricted Funds
Befriending & Volunteer Project
Other
Total restricted funds
Unrestricted Funds
General Funds
Revaluation Reserve
Designated Funds
CRB Contract
EOL Contract
CEP Contract
SCC Grant
Other Contracts/Systems
Recruitment
Wills / Legacies
Total designated funds
Total unrestricted funds
Total movement		 1 April
2023
Incoming
resources
Outgoing
resources
Losses /
Gains
31 March
2024
£'000
£'000
£'000
£'000
£'000
4
11
15
0
0
2
0
1
0
1
6
11
16
0
1
1,260
505
419
0
1,346
100
0
0
51
151
0
2,211
2,211
0
0
0
386
386
0
0
0
205
205
0
0
27
0
27
0
0
403
0
366
0
37
6
0
0
0
6
15
0
0
0
15
451
2,802
3,195
0
58
1,811
3,307
3,614
51
1,555
1,817
3,318
3,630
51
1,556

Restricted funds are funds which have been given for particular purposes and projects. The restricted fund must be used to provide support to Carers.

Designated funds are funds set aside out of general funds by the Trustees for specific purposes of the Trust.

16. Related Party Transactions

Key management personnel received remuneration of £374,352 (2024: £424,089) during the year including Employer’s National Insurance Contributions. The Charity considered its key management personnel to be the CEO and the Senior Management team.

There were no related party transactions during the year.

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Notes to the Accounts for the year ended 31 MARCH 2025 (ctd)

17. Operating lease commitment

At 31 March 2025 the total of the charity’s future minimum lease payments under non-cancellable operating leases was

Amounts due within one year
Amounts due in two to five years		 2025
£'000
29
29
58		 2024
£'000
11
0
10

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Our Supporters

We would like to thank all our many supporters including:

Surrey County Council

NHS Surrey Aria Care

Bantam Charitable Trust

Billmeir Charitable Trust

Chapman Charitable Trust

Clandon Wood

Loseley Christian Trust

McCarthy Stone

Rotary (Banstead, Bookham & Horsley, Woking District)

The Alchemy Foundation

The Ardwick Trust

The Ranmore Trust

The Sir Cliff Richard Charitable Trust

Waitrose (Guildford, Richmond, Weybridge)

Wimbledon Foundation

Women’s Institute

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