+Company number 06303805
Registered Charity Number 1125048
SURREY CROSSROADS
Ua Crossroads Care Surrey
Annual Report and Financial Statements
For the year ended 31 March 2024

SURREY CROSSROADS
Index to Report and Accounts
Statement from the Chair
Legal and administrative information
Report of the Trustees
Independent Auditor's Report
9-12
Statement of Financial Activities
13
Balance Sheet
14
Statement of Cash Flows
15
Notes to the Financial Statements
16-27
Supporters
28
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SURREY CROSSROADS
Statement from the Chair
Throughout the year ended March 2024 Surrey Crossroads Ua Crossroads Care Surrey continued to
provide high quality services to unpaid Carers in Surrey and the surrounding areas.
In conjunction with our major partner SaleSfor￿. we continued to upgrade and integrate all our IT
platforms that underpin the organisation. Phase one of the new system is now operating and already
improving operational efficiencies through the automation of manual pro￿sseS and further efficiencies
are anticipated as the new system 'beds-in'.
We have also taken the opportunity to re-structure the Care Team Management and align our
operational processes with the aim of improving the end product for our users. Recruitment remains a
major challenge and is impacting upon the whole sector. As a consequen￿, we have made effective use
of two care employment agencies to support our Emergency Care Planning and Respite Care Break
delivery and we are looking to build upon these excellent working relationships in the year ahead.
We are continuing to work closely with the commissioners to evaluate the specification of the various
contracts to ensure we provide the best outcomes for carers. We are however delighted that the former
'cap and collar, which was applicable has been removed from two of the three of the contracts that we
currently deliver.
In order to build resilien￿ in our income generation, it remains a priority of the Trustees to expand the
'self-funded' aspects of our work and the Trustees have been delighted with the progress made in this
over the last 12 months.
As an organisation we continue to work with a wide network of other voluntary sector and faith partners
in Surrey who offer support to Carers, and I would like to extend our thanks to all of them for their
support and guidan￿. I would also like to thank Surrey County Council and NHS Surrey for their
continued support as well as all our many other supporters who are named and acknowledged at the
end of the document.
During the year we were delighted to receive a CQC audit 'Good Rating, with outstanding comments for
a number of attributes which reflect the excellent service provided by the organisation as a whole and
the professionalism and compassion displayed by the excellent staff team.
Our Suc￿sS would not be possible without the unwavering support and commitment of management,
staff and volunteers. On behalf of the Board and all our clients. I would like to thank them all for their
dedication and hard work throughout the year.
Leslie Hutchinson
Chair and Trustee
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Legal and administrative information
Name
Surrey Crossroads Ua Crossroads Care Surrey
Registered charity number
1125048
Company registration number
06303805
Registered office
121 Kingston Road
Leatherhead
Surrey. KT22 7SU
Directors l Trustees
Mr Leslie Hutchinson (Chair)
Mr Cliff Bush
Ms Catherine Jager
Mr Daniel de Graauw
Mr Christopher Butler
Ms Marion Shipman
Mr James Endersby
Ms Susan Baldassarre (appointed 25 June 2024)
Ms Euphemia Rwigema (appointed 25 June 2024)
Chief Executive
Mr Tery Hawkins
Company Secretary
Mrs Lucy Graham
Bankers
Barclays Bank plc
Ranger House
Walnut Tree Close
Guildford
Surrey, GU14UL
Auditors
Alliotts LLP
3 London Square
Cross Lanes
Guildford
Surrey, GU1 1 UJ
Solicitors
Mundays LLP
Cedar House
78 Portsmouth Road
Cobham
Surrey, lff111AN
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SURREY CROSSROADS
TRUSTEES, ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2024
l. Governance
The Trustees present their report together with the audited financial statements for Surrey Crossroads va
Crossroads Care Surrey (Crossroads Care Surreylthe Charityfthe Company) for the year ended
31 March 2024. The accounts have been prepared in accordan￿ with the policies and legislation set out
in Note 1 to the financial statements on page 16.
1.1 Governing document
Surrey Crossroads is a private company limited by guarantee registered in England and Wales (Company
registration No. 06303805) and is also a registered charity (Charity registration No.1125048). It is governed
by its Memorandum and Articles of Association dated 2 July 2007 as amended by special resolutions dated
1 February 2008, 26 June 2019 and 22 November 2022. As at 31 March 2024 Crossroads Care Surrey
had 5 members {2023.' 13 members). The liability of members in respect of the guarantee as set out in the
Memorandum and Articles of Association will not exceed £1 per member in the event of the Charity being
wound up.
1.2 Purpose
The main aim of Crossroads Care Surrey is to provide respite breaks for Carers in Surrey and
surrounding areas.
1.3 Summary of main activities
The Charity is established for the public benefit to relieve the stresses eXperIen￿d by Carers and
beneficiaries (people who have care needs as a result of disability, illness or age).
This is done by providing professionally trained Carer Support Workers to take over the caring
responsibility on a regular basis to enable the Carer to have a short break whilst at the same time providing
a meaningful activity forthe person with care needs. The outcomes of the seniice are to relieve the stresses
and isolation experienced by Carers, improve their mental and physical health and well-being and to
promote their Independen￿ and choice.
Crossroads Care Surrey provides the following services"
Care replacement breaks typically 3-3.5 hours per week
End of Life respite breaks
Carers cards
Emergency care plans and support
The vast majority of ServI￿S are provided in accordan￿ with detailed contracts awarded by Surrey County
Council on behalf of their Social Services and the NHS.
1.4 The Board's role and Board committees
The Board of Trustees (the Board) is collectively responsible for ensuring that Crossroads Care Surrey is
financially stable, well-run, and delivering those charitable outcomes for which it was set up. In accordance
with the Charities {Accounts and Reports) Regulations 2008 the Trustees can confirm that they have
regard to the Charity Commission's public benefit guidance when exercising any powers or duties to which
the guidance is relevant.
The Board meets formally at least four times a year. The CEO provides a regular report to the Board and
attends Board meetings. The Board is supported by three formal committees:
Governance
Finance and Systems
Business Development and Marketing
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SURREY CROSSROADS
Each Committee meets four times a year and is accountable to the Board and chaired by a member of the
Board, who reports on the respective Committee's activities at the subsequent Board meeting. The
composition of the Committees and the terms of reference for each Committee are approved by the Board
and reviewed at least annually. Each meeting is attended by the appropriate member of the SMT and
other staff by invitation.
To foster good communication between the Board and SMT. there have been informal ad-hoc meetings
between Board members, the CEO. and members of SMT.
1.5 Board composition, appointment and changes
The Board comprises nine Trustees (who are also Directors of Surrey Crossroads) for the purposes of
company law) and at the date of this report are:
Mr Leslie Hutchinson (Chair)
Mr Cliff Bush
Ms Catherine Jager
Mr Daniel de Graauw
Mr Christopher Butler
Ms Marion Shipman
Mr James Endersby
Ms Susan Baldassarre
Ms Euphemia Rwigema
Susan Baldassarre and Euphemia Rwigema were appointed post year end on the 25th June 2024. Jo
Nightingales resigned on the 4th August 2023. All the other directors listed above served throughout the
year.
The Board is elected by the membership of the Company at the Annual General Meeting in accordance
with procedures as may be adopted by the Board from time to time and in accordan￿ with the provisions
of the Memorandum and Articles of Association. The Board is committed to comprise of Trustees from
different backgrounds with diverse and relevant experience, perspectives, skills and knowledge in order
to govern, lead and achieve the Charity's objectives. A variety of skills are required, including
administrative, management, financial. legal. operational. medicallhealth professional and carer expertise
or experience. All Directors offer themselves for election at their first Annual General Meeting following
their appointment to the Board and all Directors offer themselves for re-election at each Annual General
Meeting.
1.6 Induction and training
Crossroads Care Surrey has a Trustee Recruitment and Induction Policy. An information pack is provided
which includes details of the organisation, the roles and responsibilities of Trustees, their duties and the
time commitment required. Trustees keep abreast of current information through attendance at a tailored
induction, Board and Committee meetings, online training and regular updates from the Carers Trust,
information via their professional bodies or their workplace, updates from the Company's Auditor, and
reading publications relevant to the Charity's services. aims and objectives.
2.Re
ulato
Com
liance
Crossroads Care Surrey is registered with the Care Quality Commission (CQC) and the Head of Care is
the registered manager.
Crossroads Care Surrey is one of the network partners of Carers Trust. Although autonomous in terms of
legal and financial structure, Crossroads Care Surrey operates within the national policy framework
developed by the Carers Trust which covers govemance and operational management of service delivery.
Membership of the Carers Trust provides a policy framework to ensure Complian￿ with CQC legislation.
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SURREY CROSSROADS
Membership also provides comprehensive insurance cover and support with general legislative
compliance, fundraising, personnel and business development issues.
3. Risk mana
ement
The Trustees regularly review the major risks to which the Charity is exposed. The Charity's Risk Register
categorises risks into groups including Governance, Management and Partnership Working, Operational
Risk, Financial Risk, Legislation and Regulatory Risks and External factors. The Business Continuity plan
is reviewed and regularly updated.
4. Financial Review
4.1 Results
The year under review resulted in a deficit of £261,000 (2023.. deficit of £66,000). This amount has been
transferred from reserves. The cost of delivering care increased marginally, however 90p of every £1 went
to supporting our clients. Notwithstanding this, new business initiatives to diversify our income streams
have not delivered as forecast and renewed efforts, including senior staff hires, were made to meet
forecasts.
4.1.1 Income
The total income for the year was £3,318.000 (2023: £3.157,000) derived from:
2024
£2,801,000
£41,000
£36,000
£345,000
£63,000
£32,000
£0
£0
2023
£2,771,000
£71,000
£78,000
£48,000
£109,000
£12,000
£8,000
£60,000
Contract income
Other grants
Other income
Self-funded income
Donations
Investment income
Local authority grants
Disposals of Leasehold Property
86 % (2023: 90 %) of income was from the statutory bodies through grants and successful bidding for
contracts including the Care Replacement Breaks Contract.
4.1.2 Cash
At 31 March 2024 the Charity had net assets of £1,556,000 (2023: £1,874,000). This includes short term
creditor and accruals that are payable in early April, principally for March social security taxes and reflects
the level of the Charity's reserves. The free reserves position at 31 March 2024 has increased to £931.000
(2023: £856,000).
4.2 Investment Policy
Under the Company's Memorandum & Articles of Association, surplus funds may be invested in such
investments, securities or property as may be thought fit. Funds are currently invested in Aberdeen
Standard Capital. The Finance Committee reviews the annual investment policy and ensures that
available funds are invested in a range of different options.
4.3 Reserves Policy
The Board decides on the requirements for reserves giving consideration to the main risks to the
organisation. The reserves policy states that reserves must remain at a level of at least three months of
operating costs, which would cover the Charity if it were to require restructuring or in the event of a close
down situation. It should also be noted that a substantial portion of reserves are invested in property and
investments which ultimately support ongoing costs.
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SURREY CROSSROADS
4.4 Designated Funds
Designated funds are funds set aside out of general funds at the discretion of the Trustees for specific
purposes. These have been reviewed and the purpose and use of these designated funds are set out in
note 15 in the Statement of Financial Activities.
On behalf of the Board of Trustees
Christopher Butler
Treasurer and Trustee
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SURREY CROSSROADS
ststement of Trustees, Res
onsibilities
The Trustees (who are also directors of Surrey Crossroads Ua Crossroads Care Surrey for the purposes
of company law) are responsible for preparing the Trustees, Report and the financial statements in
accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally
Accepted Accounting Practi￿).
Company law requires the Trustees to prepare financial statements for each financial year which give a
true and fair view of the state of affairs of the charitable company and of the incoming resources and
application of resources, including the income and expenditure. of the charitable company for that period.
In preparing these financial statements, the Trustees are required to:
select suitable accounting policies and then apply them consistently-
observe the methods and principles in the Charities SORP.
make judgments and estimates that are reasonable and prudent"
state whether applicable UK Accounting Standards have been followed, subject to any material
departures disclosed and explained in the financial statements, and
prepare the financial statements on the going concern basis unless it is inappropriate to presume that
the charitable company will continue in business.
The Trustees are responsible for keeping adequate accounting records that disclose with reasonable
accuracy at any time the financial position of the charitable company and enable them to ensure that the
financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the
assets of the charitable company and hen￿ for taking reasonable steps for the prevention and detection
of fraud and other i￿egUlar1ties.
In so far as the Trustees are aware:
there is no relevant audit information of which the charitable Company's auditors are unaware" and
the Trustees have taken all steps that they ought to have taken to make themselves aware of any
relevant audit information and to establish that the auditors are aware of that information.
This report has been prepared in accordance with the special provisions relating to small companies
within Part 15 of the Companies Act 2006.
Approved by the Board of Trustees
And signed on their behalf by
Christopher Butler
Treasurer and Trustee
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SURREY CROSSROADS
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF SURREY CROSSROADS
Opinion
We have audited the financial statements of Surrey Crossroads (the 'charity') for the year ended 31 March
2024 which comprise the Statement of Financial activities. the Balance Sheet, the Statement of Cash
Flows and the notes to the financial statements, including a summary of significant accounting policies.
The financial reporting framework that has been applied in their preparation is applicable law and United
Kingdom Accounting Standards. including Financial Reporting Standard 102 The Financial Reporting
Standard applicable in the UK and Republic of Ireland (United Kingdom Generally AC￿pted Accounting
Practice).
In our opinion, the financial statements-
give a true and fair view of the state of the charitable company's affairs as at 31 March 2024 and
of its incoming resources and application of reSoUr￿s, for the year then ended.,
have been properly prepared in accordance with United Kingdom Generally AC￿pted Accounting
Practice., and
have been prepared in accordance with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audit in accordan￿ with International Standards on Auditing (UK) (ISAS (UK)) and
applicable law. Our responsibilities under those standards are further described in the Auditorfs
responsibilities for the audit of the accounts section of our report. We are independent of the charity in
accordan￿ with the ethical requirements that are relevant to our audit of the accounts in the UK, including
the FRC'S Ethical Standard. and we have fulfilled our other ethical responsibilities in accordance with these
requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide
a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have conduded that the Trustees, use of the going concem basis
of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events
or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability
to continue as a going concem for a period of at least twelve months from when the financial statements
are authorised for issue.
Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in
the relevant sections of this report.
Other infomiation
The other information comprises the infomiation included in the annual report other than the financial
statements and our auditorfs report thereon. The Trustees are responsible for the other information
contained within the annual report. Our opinion on the financial statements does not cover the other
information and we do not express any form of assuran￿ conclusion thereon. Our responsibility is to read
the other infomiation and, in doing so, consider whether the other information is materially inconsistent
with the financial statements, or our knowledge obtained in the course of the audit, or otherwise appears
to be materially misstated. If we identify such material inconsistencies or apparent material misstatements,
we are required to determine whether this gives rise to a material misstatement in the financial statements
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SURREY CROSSROADS
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF SURREY CROSSROADS
themselves. If, based on the work we have perfomied, we conclude that there is a material misstatement
of this other information, we are required to report that fact.
We have nothing to report in this regard.
Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of our audit..
the information given in the Trustees Report, which includes the director's report prepared for the
purposes of company law, for the financial year for which the financial statements are prepared is
consistent with the financial statements., and
the directors, report included within the Trustees report has been prepared in accordance with
applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the company and its environment obtained in the course
of the audit, we have not identified material misstatements in the Trustees, report.
We have nothing to report in respect of the following matters in relation to which the Companies Act 2006
requires us to report to you if, in our opinion-
adequate accounting records have not been kept. or retums adequate for our audit have not been
received from branches not visited by us" or
the financial statements are not in agreement with the accounting records and returns., or
certain disclosures of Trustees, remuneration specified by law are not made" or
we have not re￿iVed all the information and explanations we require for our audit., or
the Trustees were not entitled to prepare the financial statements in accordan￿ with the small
companies regime and take advantage of the small companies, exemptions in preparing the
Trustees report and from the requirement to prepare a Strategic Report.
Responsibilities of Trustees
As explained more fully in the statement of Trustees, responsibilities, the Trustees, who are also the
directors of the charity for the purpose of company law, are responsible for the preparation of the financial
statements and for being satisfied that they give a true and fair view, and for such internal control as the
Trustees determine is necessary to enable the preparation of financial statements that are free from
material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees
are responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable,
matters related to going concern and using the going concern basis of accounting unless the Trustees
either intend to liquidate the charitable company or to cease operations. or have no realistic alternative but
to do so.
Auditor's responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are
free from material misstatement, whether due to fraud or error, and to issue an auditorfs report that includes
our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit
conducted in accordan￿ with ISAS (UK) will always detect a material misstatement when it exists.
Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate,
they could reasonably be expected to Influen￿ the economic decisions of users taken on the basis of
these financial statements.

SURREY CROSSROADS
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF SURREY CROSSROADS
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design
procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of
irregularities, including fraud. The extent to which our prO￿dureS are capable of detecting irregularities,
including fraud, is detailed below.
Extent to which the audit was considered capable of detecting irregularities, including fraud
Our approach to identifying and assessing the risks of material misstatement in respect of irregularities,
including fraud and non-compliance with laws and regulations, was as follows..
the engagement partner ensured that the engagement team collectively had the appropriate
competence, capabilities and skills to identify or recognise non-compliance with applicable laws
and regulations-
we identified the laws and regulations applicable to the company through discussions with Trustees
and other management, and from our knowledge and experien￿ of the sector.,
we focused on specific laws and regulations which we considered may have a direct material effect
on the financial statements or the operations of the charitable company, including the Companies
Act 2006, the Charities Act 2011, the Charities SORP. taxation legislation, data protection, anti-
bribery, employment, environmental and health and safety legislation;
we assessed the extent of Complian￿ with the laws and regulations identified above through
making enquiries of management and inspecting legal correspondence., and
identified laws and regulations were communicated within the audit team regularly and the team
remained alert to instances of non-compliance throughout the audit.
We assessed the susceptibility of the charitable company's financial statements to material misstatement,
including obtaining an understanding of how fraud might occur, by..
making enquiries of management as to where they considered there was susceptibility to fraud,
their knowledge of actual, suspected and alleged fraud; and
considering the internal controls in place to mitigate risks of fraud and non-compliance with laws
and regulations.
Audit response to risks identified
To address the risk of fraud through management bias and override of controls, we..
performed analytical procedures to identify any unusual or unexpected relationships.,
reviewed all transactions listed.,
assessed whether judgements and assumptions made in determining the accounting estimates
were indicative of potential bias. and
investigated the rationale behind significant or unusual transactions.
In response to the risk of irregularities and non-compliance with laws and regulations, we designed
procedures which included, but were not limited to:
agreeing financial statement disclosures to underlying supporting documentation., and
enquiring of management as to actual and potential litigation and claims.
There are inherent limitations in our audit procedures described above. The more removed that laws and
regulations are from financial transactions. the less likely it is that we would become aware of non-
compliance. Auditing standards also limit the audit procedures required to identify non-complian￿ with
laws and regulations to enquiry of the Trustees and other management and the inspection of regulatory
and legal corresponden￿, if any.
Material misstatements that arise due to fraud can be harder to detect than those that arise from error as
they may involve deliberate COn￿alment or collusion.

SURREY CROSSROADS
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF SURREY CROSSROADS
A further description of our responsibilities is available on the Financial Reporting Council's website at-
https:Ilwww.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report.
Use of our report
This report is made solely to the charity's Trustees, as a body, in accordance with Chapter 3 of part 16 of
the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable
company's members those matters we are required to state to them in an auditors, report and for no other
purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other
than the charitable company and the charitable company s members as a body, for our audit work, for this
report, or for the opinions we have formed.
Stephen Meredith FCA
Senior Statutory Auditor
For and on behalf of
Stsrl_ ALaJ-t
Alliotts LLP
Statutory Auditor
3 London Square
Cross Lanes
Guildford
Surrey
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SURREY CROSSROADS
STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024
(Incorporating an Income and Expenditure Account)
Notes
Unrestricted Restricted
Funds
Funds
£'ooo
£'ooo
2024
Total
£'ooo
2023
Total
£'ooo
Income and endowments from:
Donations and legacies
50
50
116
Charitable activities
I nvestments
Gains on Disposal of Leasehold
Property
Total income
3,225
32
3,236
32
2,969
12
60
3,157
3.307
3,318
Expenditure on:
Raising Funds
Charitable activities
Total expenditure
15
3,599
3,614
15
3,615
3,630
16
16
3,217
3,218
Gain l (loss) on investments
51
51
Net movement in funds
256
261
66
Reconciliation of funds
Total funds brought forward
Total funds carried forward
16
1,811
1,555
1,817
1,556
1,883
1,817
No separate statement of Total Recognised Gains and Losses has been presented as all such gains and
losses have been dealt with above. The results for the year derive from continuing activities.
The notes on pages 16 to 27 form part of these financial statements

SURREY CROSSROADS
BALANCE SHEET AS AT 31 MARCH 2024
Notes
2024
£'ooo
2023
£'ooo
Fixed assets
Tangible assets
Furniture and fittings
Computer and office equipment
10
10
12
14
552
566
I nvestments
501
504
Current assets
Bank and cash
Debtors and prepayments
817
364
1,181
1,043
381
1,424
12
Creditors.. amounts falling due
within one year
Net current assets
13
191
990
111
1,313
Total assets less current liabilities
1,556
1,817
The funds of the charity
Restricted Funds
Restricted funds
Unrestricted Funds
General reserve
Revaluation reserve
Designated reserves
Total charity funds
16
16
16
16
1,346
151
58
1,556
1,260
100
451
1,817
The Trustees, responsibilities are for ensuring that the Charity keeps accounting records which comply
with section 386 of the Act and for preparing accounts which give a true and fair view of the state of affairs
of the company as at the end of the financial year and of its incoming resources and application of
resources, including its income and expenditure, for the financial year in accordance with the requirements
of sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006
relating to accounts, so far as applicable to the company.
These financial statements have been prepared in accordance with the provisions applicable to
companies subject to the small company's regime.
These financial statements were approved by the Trustees and are signed on their behalf by..
Christopher Butler
Treasurer and Trustee
The notes on pages 16 to 27 form part of these financial statements
Company No. 06303805

SURREY CROSSROADS
STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024
Notes 2024
£'ooo
2023
£'ooo
Cash flows from operating activities
Net cash provided by operating activities
(a)
161
405
Cash flows from investing activities
Repayments of investment loans and re￿1VableS
Income invested
Proceeds from disposal of leasehold property
Purchase of tangible fixed assets
Net cash provided by investing activities
(51)
(218)
60
(4
157
(14
65
Increase (decrease) in cash and cash equivalents
(226)
(562)
Cash and cash equivalents at the beginning of the
year
1.043
1,605
Total cash and cash equivalents at the end of
the year
817
1,043
Notes to cash flow statement
(a) Reconciliation of net movement of funds to net cash inflows from operating activities
Net movement of funds
Gain (loss) on disposal of fixed asset
Depreciation
Decrease (increase) in debtors
Increase (decrease) in creditors
Net cash inflow from operations
{261)
(66)
(60)
17
80
161
(289)
405

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024
1. Accounting Policies
Company information
Surrey Crossroads is a private company limited by guarantee incorporated and registered in England
and Wales. The registered Offi￿ is 121 Kingston Road, Leatherhead, Surrey KT22 7SU.
Basis of accounting
These accounts have been prepared in accordance with the charity's governing document. FRS 102
'The Financial Reporting Standard applicable in the UK and Republic of Ireland" ("FRS 102.) (as
amended for accounting periods commencing from 1 January 2019), "Accounting and Reporting by
Charities" the Statement of Recommended Practi￿ for charities applying FRS 102, the Companies
Act 2006. The Company is a Public Benefit Entity as defined by FRS 102.
The accounts are prepared in sterling, which is the functional currency of the company. Monetary
amounts in these financial statements are rounded to the nearest £.
The accounts have been prepared on the historical cost convention. modified to include the revaluation
of freehold properties and to include investment properties and certain financial instruments at fair
value. The principal accounting policies adopted are set out below.
Going concern
At the time of approving the accounts, the Trustees have a reasonable expectation that the Charity has
adequate resources to continue in operational existence for the foreseeable future. Thus, the Trustees
continue to adopt the going concern basis of accounting in preparing the accounts.
Charitable funds
Unrestricted funds are available for use at the discretion of the Trustees in furtheran￿ of their
charitable objectives unless the funds have been designated for other purposes.
Restricted funds are subject to specific conditions by donors as to how they may be used. The purposes
and uses of the restricted funds are set out in the notes to the accounts.
General funds these are funds that can be used in accordan￿ with the charitable objects of the
Company at the discretion of the Trustees.
Endowment funds are subject to specific conditions by donors that the capital must be maintained by
the Company.
Designated funds - these are funds which have been set aside at the discretion of the Trustees for
specific purposes. The purpose and use of the designated funds is set out in note 14 in the Statement
of Financial Activities.
Income and endowments
Income is recognised when the Charity is legally entitled to it after any performance conditions have
been met, the amounts can be measured reliably, and it is probable that income will be received.
Income from subscriptions, interest and grants represents the amount receivable for the period.
servi￿ provision income is recognised as the care is provided based on hours of care.
Grant income is recognised when the conditions are met for the grant.
All voluntary income is recognised when re￿ived.

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024
Income tax recoverable in relation to donations re￿iVed under Gift Aid or deeds of covenant is
recognised at the time of donation.
Government Grants
Government grants are recognised at the fair value of the asset received or receivable when there is a
reasonable assurance that the grant conditions will be met, and the grants will be received.
Government grants relating to turnover are recognised as income over the periods when the related
costs are incurred. If part of a grant is deferred it is recognised as deferred income rather than being
deducted from the asset's carrying amount.
Expenditure
ReSoUr￿S expended are included in the Income and Expenditure Account on an accruals basis,
inclusive of VAT, which cannot be recovered.
Charitable expenditure comprises those costs directly incurred by the charity in the delivery of its
activities and services for its beneficiaries. Certain other costs of an indirect nature necessary to
support them are also included and apportioned across activities on the basis of an estimate of the
time spent by staff on those activities.
Governance costs include those costs associated with meeting the constitutional and statutory
requirements of the charity and include the audit fees and costs linked to the strategic management of
the charity.
Gifts in kind
The charity receives the benefit of work carried out by volunteers. No monetary value is placed on this.
Tangible fixed assets
Fixed assets are capitalised above £500. Tangible fixed assets are initially measured at cost and
subsequently measured at cost or valuation, net of depreciation and any impairment losses. The cost
of fixed assets represents the purchase price of the asset. Assets that have been donated are not
attributed any value in the balance sheet. Monies expended on assets under construction are not
depreciated until the asset is completed.
Other assets are depreciated at the following rates..
Furniture and fittings
Office equipment. computers and sofbNare"
5 years straight line
3 years straight line
Investments
Investments held as fixed assets are initially measured at cost and subsequently measured at fair value
at each reporting date; the gain or loss taken to revaluation reserve. Transaction costs are expensed
to profit or loss as incurred.
Impairment of fixed assets
At each reporting end date, the Charity reviews the carrying amounts of its tangible and intangible
assets to determine whether there is any indication that those assets have suffered an impairment loss.
If any such indication exists, the recoverable amount of the asset is estimated in order to determine
the extent of the impairment loss (if any).

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024
Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value
in use, the estimated future cash flows are discounted to their present value using a pre-tax discount
rate that reflects current market assessments of the time value of money and the risks specific to the
asset for which the estimates of future cash flows have not been adjusted.
If the recoverable amount of an asset is estimated to be less than its carying amount, the carrying
amount of the asset is reduced to its recoverable amount. An impaimient loss is recognised
immediately in incomel(expenditure for the year, unless the relevant asset is carried at a revalued
amount, in which case the impairment loss is treated as a revaluation decrease.
Recognised impairment losses are reversed if, and only if, the reasons for the impairment loss have
ased to apply. Where an impaimient loss subsequently reverses, the carrying amount of the asset
is increased to the revised estimate of its recoverable amount, but so that the increased carrying
amount does not exceed the carrying amount that would have been determined had no impairment
loss been recognised for the asset in prior years. A reversal of an impaimient loss is recognised
immediately, unless the relevant asset is carried in at a revalued amount. in which case the reversal
of the impairment loss is treated as a revaluation increase.
Debtors
Trade and other debtors are recognised at the settlement amount due after any trade discount
offered. Prepayments are valued at the amount prepaid net of any trade discounts due.
Cash and cash equivalents
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term
liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts
are shown within borrowings in current liabilities.
Creditors
Creditors are recognised where the Charity has a present obligation resulting from a past event that
will probably result in the transfer of funds to a third part and the amount due to settle the obligation
can be measured or estimated reliably. Creditors are nomially recognised at their settlement amount
after allowing for any trade discounts due
Financial instruments
The Company has elected to apply the provisions of Section 11 'Basic Financial Instruments. and
Section 12 '0ther Financial Instruments Issues, of FRS 102 to all of its financial instruments. Basic
financial instruments are initially recognised at transaction value and subsequently measured at their
settlement value.
Employee benefits
The cost of any unused holiday entitlement is recognised in the period in which the employee's
services are received.
Termination benefits are recognised immediately as an expense when the Charity is demonstrably
committed to terminate the employment of an employee or to provide termination benefits.
Retirement benefits
The Charity operates a defined contribution scheme for the benefit of its employees. Contributions
payable are charged in the statement of financial activities as they accrue.

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024
Critical accounting estimates and judgements
In the application of the Charity's accounting policies, the Trustees are required to make judgements.
estimates and assumptions about the carrying amount of assets and liabilities that are not readily
apparent from other sources. The estimates and associated assumptions are based on historical
experience and other factors that are considered to be relevant. Actual results may differ from these
estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting
estimates are recognised in the period in which the estimate is revised where the revision affects only
that period, or in the period of the revision and future periods where the revision affects both current
and future periods.
2. Taxation
The Company is a registered charity and is therefore not subject to corporation tax on its charitable
activities. Irrecoverable VAT is included in the cost of those items to which it relates.
3. Comparative Statement of Financial Activities
Unrestricted Restricted
Funds
Funds
£'ooo
£'ooo
2023
Total
£'ooo
Income and endowments from:
Donations and legacies
Charitable activities
Property
Total income
116
2.902
60
3,090
116
2,969
60
3,157
67
67
Expenditure on:
Raising Funds
Charitable activities
Total expenditure
3,046
3,044
174
174
3,217
3,218
Gain l (loss) on investments
Net movement in funds
41
107
66
Reconciliation of funds
Total funds brought forward
Total funds carried foward
1,770
1,811
113
1,883
1,817

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024
Donations
2024
£'ooo
2023
£'ooo
U nrestricted funds
Fundraising activities
Legacies
Donations
17
33
52
31
116
33
50
5. Charitable activities
General Restricted
fund
funds
£'ooo
£'ooo
Total
2024
£'ooo
Total
2023
£'ooo
Grants
Services provided
Other
27
3,185
13
3,225
2,902
38
3,185
13
3,236
67
2,889
2,969
2,969
For the Year Ended 2023
67
Investments
2024
£'ooo
2023
£'ooo
Interest on Bank deposits
32
32
12
12
7. Surplus on Sale of Freehold l Leasehold Property
2024
£'ooo
2023
£'ooo
Leasehold Property (Oxted)
60
60

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024
8. Costs charitable activities
Direct
Charitable
Support
Activities Activities
£'ooo
£'ooo
Total
2024
£'ooo
Total
2023
£'ooo
Care attendance
Club activities
Governan￿ - Auditors
Remuneration
2,689
915
3,604
3,200
2,689
1,642
926
1,575
3,615
3,217
3,217
For the Year Ended 2023
Direct
Charitsble
Support
Activities Activities
£'ooo
£'ooo
2024
£'ooo
2023
£'ooo
ReSoUr￿S ex
Staff
Premises
Telephone and Postage
Travel
Training
Affiliation fees
Other
Depreciation
Governance - Auditors
Remuneration
ended
2.50
263
32
13
2,764
32
13
142
23
17
610
2,595
46
19
131
33
13
367
138
23
17
583
27
2,689
1,642
926
1.575
3,615
3,217
3,217
For the Year Ended 2023

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024
Employees and staff costs
2024
£'ooo
2023
£'ooo
Salaries and wages
Employers contribution to
defined contribution pension
scheme
Social security costs
Other staff costs
2,430
2,329
72
199
63
2,764
54
197
2,577
The average monthly headcount during the year was"
Care Co-ordinators (including
Assessors & Reviewers)
Care Staff
SMT and Finan￿ l Admin
18
88
17
123
17
81
18
116
No remuneration was paid to Trustees during the year {2023: £0).
Payments totalling £0 (2023: £206) were made to Trustees for travel expenses.
Five employees (2023.. 4) received remuneration greater than £60,000.
2024
2023
£60,001- £70,000
£70,001- £80,000
£100,000 +
The Charity operates a defined contribution pension scheme for all qualifying employees. The charity
has paid £72,214 (2023.. £54,040) in respect of defined contribution pensions. At the year end the
amount outstanding was £0 (2023: £0).

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024 (ctd)
10.
Tangible fixed assets
Computers
and office
equipment
£'ooo
Fixtures
and Fittings
£'ooo
Total
£'ooo
Cost
At 1 April 2023
Additions
Disposals
At 31 March 2024
24
14
28
14
31
35
Depreciation
At 1 April 2023
Charge for the year
Disposals
At 31 March 2024
Net Book Value
At 31 March 2024
24
25
19
21
12
14
At 31 March 2023
11.
Fixed assets investments
2024
£'ooo
2023
£'ooo
At valuation
At 1 April 2023
Additions
Unrealised gain l(loss) on revaluation
At 31 March 2024
501
288
218
51
552
501
Quoted investments
Material investments in the
portfolio
CAF Managed PortFolio
UK Equity
Historical cost
552
552
401
501
501
401

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024 (ctd)
12. Debtors
2024
£'ooo
2023
£'ooo
Trade debtors
Other debtors
Prepayments
68
111
185
364
15
197
169
381
13. Creditors amounts falling due within one year
2024
£'ooo
2023
£'ooo
Trade creditors
Other creditors
Accruals
Social security taxes
81
25
69
41
191
19
56
111
14. Company limited by guarantee
The Company is limited by guarantee and has no share capital. The members have a liability to
contribute a sum not exceeding £1 to the Company should it be wound up.
15. Analysis of net assets between funds
Fixed
Fixed
Assets
Assets
Tangible Investsnents
£'ooo
£'ooo
Net
Short
Current
Tenn
Assets Creditors
£'ooo
£'ooo
Total
£'ooo
Restricted Funds
General Funds
14
14
552
552
1,180
1,181
191
191
1,555
1,556
2023
501
1,424
111
1,817

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024 (ctd)
16.
Movement in funds
31
March
2024
£'ooo
1 April Incoming Outgoing Losses I
2023 resources resources
Gains
£'ooo
£'ooo
£'ooo
£'ooo
Restricted Funds
Befriending & Volunteer Project
Other
Total restricted funds
15
16
Unrestricted Funds
General Funds
Revaluation Reserve
1,260
100
505
419
1,346
151
51
Designated Funds
CRB Contract
EOL Contract
CEP Contract
SCC Grant
Other Contractslsystems
Recruitment
Wills l Legacies
Total designated funds
2.211
386
205
2,211
386
205
27
366
27
403
37
15
451
15
58
2.802
3,195
Total unrestricted funds
Total movement
1,811
1,817
3,307
3,318
3,614
3,630
51
51
1,555
1,556

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024 (ctd)
Comparative Movement in Funds
1 April Incoming
2022 resources
£'ooo
£'ooo
Outgoing Losses I
resources
Gains
£'ooo
31 March
2023
£'ooo
£'ooo
Restricted Funds
Support for Carers
of children
Children's Club
Walsingham Care
SCC- Omicrom Sickness
SCC Learning Disability Fund
Befriending & Volunteer Project
Other
Total restricted funds
19
19
15
15
32
32
21
75
174
25
21
67
56
113
Unrestricted Funds
General Funds
Revaluation Reserve
1,039
105
319
98
1,260
100
(5)
Designated Funds
CRB Contract
EOL Contract
CEP Contract
SCC Grant
Other Contractslsystems
Recruitment
Wills l Legacies
Total designated funds
2,236
348
187
2,236
348
187
90
41
34
10
2,946
117
27
403
40
25
626
15
451
2,771
Total unrestricted funds
Total movement
1,770
1,883
3,090
3,157
3,044
3,218
1,811
1,817
Restricted funds are funds which have been given for particular purposes and projects. The restricted
fund must be used to provide support to Carers.
The befriending and volunteer project and the other funds provides support to Cares within
Surrey.
Designated funds are funds set aside out of general funds by the Trustees for specific purposes of the
Trust.
The other contractslsystems funds relate to the investment in the new SalesfOr￿ system.

SURREY CROSSROADS
Notes to the Accounts for the year ended 31 March 2024 (ctd)
17. Related Party Transactions
Key management personnel received remuneration of £424,089 (2023.. £388,033) during the year
including Employer's National Insurance Contributions. The Charity considered its key management
personnel to be the CEO and the Senior Management team.
There were no related party transactions during the year.
18. Operating lease commitment
At 31 March 2024 the total of the charity's future minimum lease payments under nOn-Can￿lIable
operating leases was
2024
£'ooo
2023
£'ooo
Amounts due within one year
Amounts due in two to five years
10
15
10
25
10

SURREY CROSSROADS
Our Supporters
We would like to thank all our many supporters including..
Surrey County Council
NHS Surrey
Aria Care
Bantam Charitable Trust
Billmeir Charitable Trust
Chapman Charitable Trust
Clandon Wood
Loseley Christian Trust
Mccarthy Stone
Rotary (Banstead, Bookham & Horsley, Woking District)
The Alchemy Foundation
The Ardwick Trust
The Ranmore Trust
The Sir Cliff Richard Charitable Trust
Waitrose (Guildford, Richmond, Weybridge)
Wimbledon Foundation
Women's Institute