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2021-03-31-accounts

Company number 06303805 Registered Charity Number 1125048

SURREY CROSSROADS t/a Crossroads Care Surrey

Annual Report and Financial Statements For the year ended 31 March 2021

SURREY CROSSROADS

Index to Report and Accounts
Statement from the Chair 2
Legal and administrative information 3
Report of the Trustees 4 10
Independent Auditor
Report		 11 13
Statement of Financial Activities 14
Balance Sheet 15
Statement of Cash Flows 16
Notes to the Financial Statements 17 28
Supporters 29

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Statement from the Chair

In the year ended March 2021 Surrey Crossroads t/a Crossroads Care Surrey continued to provide high quality services to Carers. Our Financial position remains strong with a surplus in income over expenditure in the year and a robust Balance Sheet.

The Covid pandemic had a great impact on our ability to provide our usual respite visits and, following government advice, our core services were suspended from the start of the financial year until 1[st] June. Further restrictions forced the suspension of our community adult clubs during the year, and several weeks before we were forced to close them again. In response to the suspension of our core support services we adapted our delivery model, which allowed us to provide support to clients with over 1,200 befriending calls and outreach visits across the first lockdown period. With grant funding support, we have been able to continue these services in addition to our home respite visits. These additional services continue to be key to the well-being of many of our clients. Due to the inability to maintain any consistency and through a lack of confidence in attending events in social spaces, a decision was made to close the club at the end of the financial year and a replacement provision of additional home support was put in place.

The contract in place with Surrey County Council and NHS Surrey that funds both respite home breaks and the End of Life service which was due to end in 2021, has been extended to March 2022. Although this contract does not fully support the current cost to deliver, additional funding has been forthcoming during the year to support Covid related expenditure and help with the deficit on the hourly rate.

In order to create greater flexibility and to improve efficiency, the organization has introduced new contracted working for all care staff with a graded pay scheme to encourage development opportunities and inspire a more diverse workforce. We have recruited additional staff at all levels as a continuation of our strategic direction to introduce more diversified services to reach more Carers and increase delivered hours.

The Board of Trustees have demonstrated the commitment and creativity to oversee this transition, whilst maintaining high standards of governance across all our services. Throughout the period we continued to seek new Trustees with a diverse range of skills to support our ambitious plans and to ensure good succession planning. We have been able to recruit one new Trustee and three others who have joined our working committees with a view to joining the work when elected. This is encouraging and should stimulate both a good foundation at board level and new and creative ideas.

As a result of the strict lockdown guidance in place, the annual AGM was held virtually in November under strict lockdown requirements, and whilst we were unable to invite our staff and those who normally attend to support us, the recorded meeting was shared with our members.

We work with a wide network of other voluntary sector and faith partners in Surrey who offer support to Carers and we would like to thank all of them for their support and guidance. We would like to thank Surrey County Council and NHS Surrey for their continued support as well as all our many other supporters who are named and acknowledged at the end of the document.

Our success would not be possible without the support and commitment of management, staff and volunteers. On behalf of the Board and all our clients, I would like to thank them for their dedication and hard work throughout the year.

Susan Hickson Chair and Trustee

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Legal and administrative information

Name Surrey Crossroads t/a Crossroads Care Surrey
Registered charity number 1125048
Company registration number 06303805
Registered office 121 Kingston Road
Leatherhead
Surrey, KT22 7SU
Directors / Trustees Ms Susan Hickson (Chair Person)
Mrs Barbara Everett
Mrs Julia Goddard
Mr Leslie Hutchinson
Mr Raymond Smedy
Mr Cliff Bush
Ms Catherine Jager
Chief Executive Mr Terry Hawkins
Company Secretary Ms Susan Hickson
Bankers Barclays Bank plc
Ranger House
Walnut Tree Close
Guildford
Surrey, GU1 4UL
Auditors Alliotts LLP
Friary Court
13-21 High Street
Guildford
Surrey, GU1 3DL
Solicitors Mundays LLP
Cedar House
78 Portsmouth Road
Cobham
Surrey,KT11 1A

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AL REPORT FOR THE YEAR ENDED 31 MARCH 2021

Governance

The Trustees present their report together with the audited financial statements for Surrey Crossroads t/a Crossroads Care Surrey (Crossroads Care Surrey/the Charity/the Company) for the year ended 31 March 2021. The accounts have been prepared in accordance with the policies and legislation set out in Note 1 to the financial statements on page 17.

Governing document

Surrey Crossroads is a private company limited by guarantee registered in England and Wales (Company registration No. 06303805) and is also a registered charity (Charity registration No.1125048). It is governed by its Memorandum and Articles of Association dated 2 July 2007 as amended by special resolution dated 1 February 2008. As at 31 March 2021 Crossroads Care Surrey had 13 members (2020: 105 members). The liability of members in respect of the guarantee as set out in the Memorandum and Articles of Association will not exceed £5 per member in the event of the Charity being wound up.

Mission

The main aim of Crossroads Care Surrey is to provide respite breaks to Carers in Surrey and surrounding areas.

Charitable objectives

The Charity is established for the public benefit to relieve the stresses experienced by Carers and beneficiaries (people who have care needs as a result of disability, illness or age) in the area of benefit. A professionally trained Carer Support Worker takes over the caring responsibility on a regular basis to enable the Carer to have a short break while at the same time providing a meaningful activity for the person with care needs. The outcomes of the service are to relieve the stresses and isolation experienced by Carers, improve their mental and physical health and well-being and to promote their independence and choice.

In setting the objectives for the year Crossroads Care Surrey has referred to the guidance issued by the Charity Commission on public benefit.

The main objectives for the year were:-

Our services

Crossroads Care Surrey provides the following services:

SURREY CROSSROADS

The Board

and Board committees

The Board of Trustees (the Board) is collectively responsible for ensuring that Crossroads Care Surrey is financially stable, well-run, and delivering those charitable outcomes for which it was set up.

The Board meets formally at least four times a year. The CEO provides a regular report to the Board and attends Board meetings. During the period, the Board reconfigured its Committees and combined the Quality Assurance and Compliance Committee with the People committee to establish a Governance Committee. (The QA&C function is maintained in the interim as a sub-committee.) The other committees remain as Finance and Business Development and Marketing.

Each Committee meets four times a year and is accountable to the Board and chaired by a member of the composition of the Committees and the terms of reference for each Committee are approved by the Board and reviewed at least annually. Each meeting is attended by the appropriate member of the SMT and other staff by invitation.

In addition to the scheduled Board meetings, the Board and CEO met at an Away Day in March 2020 devoted to the consideration of organisational strategy and how to resource it. Another such strategy day is planned for July 2021. To foster good communication between the Board and SMT, there have been informal ad-hoc meetings between Board members, the CEO, and members of SMT.

Board composition, appointment and changes

The Board comprises seven Trustees (who are also Directors of Surrey Crossroads) for the purposes of company law) and at the date of this report are:

Ms Susan Hickson (Chair) Mrs Barbara Everett Mrs Julia Goddard Mr Leslie Hutchinson Mr Raymond Smedy Mr Cliff Bush Ms Catherine Jager

Alastair Paterson and Carmel Millar resigned on the 5[th] November 2020. All the other directors listed above served throughout the year. Julia Goddard resigned post year end on the 14[th] April 2021.

The Board is elected by the membership of the Company at the Annual General Meeting in accordance with procedures as may be adopted by the Board from time to time and in accordance with the provisions of the Memorandum and Articles of Association. The Board is committed to comprise of Trustees from different backgrounds with diverse and relevant experience, perspectives, skills and knowledge in order to govern, lead and achieve the s objectives. A variety of skills are required, including administrative, management, financial, legal, operational, medical/health professional and carer expertise or experience. All Directors offer themselves for election at their first Annual General Meeting following their appointment to the Board and all Directors offer themselves for re-election at each Annual General Meeting.

Induction and training

Crossroads Care Surrey has a Trustee Recruitment and Induction Policy. An information pack is provided which includes details of the organisation, the roles and responsibilities of Trustees, their duties and the time commitment required. Trustees keep abreast of current information through attendance at a tailored induction, Board and Committee meetings, online training and regular updates from the Carers Trust, information via their professional bodies or their workplace, , and reading publications relevant to the services, aims and objectives.

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Regulatory Compliance

Crossroads Care Surrey is registered with the Care Quality Commission (CQC) and Ofsted. The Head of Care is the registered manager for the CQC and the nominated individual for Ofsted.

Crossroads Care Surrey is one of the network partners of Carers Trust. Although autonomous in terms of legal and financial structure, Crossroads Care Surrey operates within the national policy framework developed by the Carers Trust which covers governance and operational management of service delivery. Membership of the Carers Trust provides a policy framework to ensure compliance with CQC legislation. Membership also provides comprehensive insurance cover and support with general legislative compliance, fundraising, personnel and business development issues.

Risk management

The Trustees regularly review the major risks to which the Charity is exposed. Risk Register categorises risks into groups including Governance, Management and Partnership Working, Operational Risk, Financial Risk, Legislation and Regulatory Risks and External factors. The Business Continuity plan is reviewed and regularly updated.

The two main risks remain the continuity of funding and the ability to attract and retain staff. The primary source of funding for Crossroads Care Surrey is based on a contract between Crossroads Care Surrey, Surrey County Council (SCC) and NHS Surrey for Home Based Carer Support and End of Life Carer Support. The contract commenced in February 2017 for an initial period of two years with two annual extensions at the option of SCC and NHS Surrey, making a total of four years. Due to the Covid-19 pandemic this has now been extended until the end of March 2022. Despite the success in securing this contract in 2017, the reliance on statutory funding continues to pose a serious risk for the coming years due to decreasing funds and the likely increase in the number of competitors. The situation is kept under close review and several new self-funded services are being introduced. The recruitment and retention of care staff remains a critical issue for the successful delivery of the charitable objectives and the Board closely monitors the competitive analysis of similar organisations for this purpose.

Covid-19

COVID-19 continued to have a major effect on the Charity during the financial year. Face to face services which had been reintroduced in June 2020, continued throughout, despite subsequent lockdowns and other restrictions imposed by the government. However, some clients were hesitant to have us back in their homes and the number of hours delivered declined. We continued to provide outreach and befriending services to those that needed it.

Virus control measures continued to be used by staff and clients. Staff and volunteers helped with providing outreach activities and Trustees helped to manage the changed circumstances via regular virtual meetings. The office continued to be manned by a limited number of staff with most administrative staff continuing to work from home.

Income levels were secured through the continuation of funding from Surrey County Council and NHS in maintaining income for the core contract and in grants of additional funds to enable us to continue providing the service for the additional year of the contract and fundraising activities were increased resulting in more income than had been budgeted.

Staff and beneficiaries have built on the success of the initial response to the pandemic to ensure the continuation of the service and to take the opportunity to consolidate the plans for the future.

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Fundraising

The approach taken by the Charity to activities by the Charity or by any person on behalf of the Charity for the purpose of fundraising, and in particular whether a professional fundraiser or commercial participator carries on any of those activities.

Operations

Organisational structure

The Board has the responsibility for strategic decision making and the management of the CEO. The CEO has overall responsibility for the operations of Crossroads Care Surrey. The CEO is supported by the senior management team which comprises of the Head of Care, the Care Operations Manager, the Head of Finance, the Head of Marketing and Fundraising and the Head of HR.

Operations activity and service delivery

Key operational highlights for the year were as follows:

Throughout this financial year we have made many changes and improvements to our services and our ways of working. Some of these have been as a result of the Covid pandemic which has indicated new ways of working. However, other changes have resulted from the implementation of the Business plan and the agreed strategy following our strategic planning meeting in March 2020

We introduced new contracted working for the care support staff, with a graded pay scheme to encourage both development opportunities and in a bid to attract a more diverse workforce. This resulted in a reduction in headcount with contracted staff working more hours.

We completely re-built the Crossroads Care website to include dynamic search and content facility and created 200 pages of new content and layout. This makes the platform much more user friendly and we have seen an increase in engagement of nearly 300%. We worked with a local agency to re-develop the Crossroads brand to improve our messaging and engagement with our audience, which then resulted in a re-brand of all our marketing collateral across digital and printed publications.

To support the new remote working model and to develop efficiencies in our work processes, we introduced a number of technological improvements during the period:

We now offer a variety of high quality respite services for those with complex needs, companionship visits and customised care packages.

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As a result of the success of the befriending and outreach services introduced we have been able, through additional funding support, to build a project supported by volunteers to keep the programme running, with a view to supporting Carers through the use of technology, virtual platforms and technical education to aid independent living.

Staff

The number of staff as at 31 March 2021 was 117 (2020: 164) of which two have worked for the organisation for over 25 years and 20% for over 10 years. There were also 30 volunteers (2020: 13).

Partners

Partnership working and signposting continues to be essential to support Carers. The Charity works with a wide network of other voluntary sector and faith partners in Surrey who offer support to Carers. These include Action for Carers, as well as many other partners. The Charity has also developed close relationships with many local charitable trusts, voluntary groups and local hospices. The Charity has also developed strong links with many of the district and borough councils and their local communities.

Financial Review

Results

The year under review resulted in a surplus of £245,000 (2020: surplus of £24,000). This amount has been transferred to reserves. The cost of delivering care increased marginally, however 91p of every £1 went to supporting our clients. Notwithstanding this, new business initiatives to diversify our income streams have not delivered as forecast and renewed efforts, including senior staff hires, were made to meet forecasts. Increased staffing costs have resulted in us carrying a negative cost in excess of £2 per hour on the Home Based Breaks element of the contract with Surrey County Council (SCC) and NHS Surrey. This will constitute a key point of discussion at the time of re-tender.

Income

The total income for the year was £3,120,000 (2020: £2,770,000) derived from:

2021 2020
Contract income £2,254,000 £2,128,000
Other grants £468,000 £75,000
Other income £145,000 £86,000
Self-funded income £175,000 £336,000
Donations £55,000 £106,000
Investment income £0,000 £3,000
Local authority grants £22,000 £36,000

74% (2020: 79%) of income was from the statutory bodies through grants and successful bidding for contracts including the SCC Home Based Breaks Contract.

Cash

At 31 March 2021 the Charity had net liquid assets and readily realisable investments of £882,000 (2020: £629,000). This includes short term creditor and accruals that are payable in early April, principally for March wages and salaries and reflects the level of the C at 31 March 2021 has increased to £242,000 (2020: £157,000).

Investment Policy

vested in such investments, securities or property as may be thought fit. Funds are currently invested in CAF unit trusts.

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The Finance Committee reviews the annual investment policy and ensures that available funds are invested in a range of different options.

Reserves Policy

The Board decides on the requirements for reserves giving consideration to the main risks to the organisation. The reserves policy states that reserves must remain at a level of at least three months of operating costs, which would cover the Charity if it were to require restructuring or in the event of a close down situation. It should also be noted that a substantial portion of reserves are invested in property and investments which ultimately support ongoing costs.

Designated Funds

Designated funds are funds set aside out of general funds at the discretion of the Trustees for specific purposes. These have been reviewed and the purpose and use of these designated funds are set out in note 14 in the Statement of Financial Activities.

Future Plans

Our core purpose is to improve the quality of life of Carers and the people they care for. Details of how we propose to meet that objective are contained in the 2021-2024 Business Plan which will follow the strategy day in July 2021. This sets out the current strategic direction for Crossroads Care Surrey.

We need to grow and diversify our services to reach more Carers. Essentially the overall needs of Carers we serve have not changed and the number of people undertaking caring roles is increasing. Given the restrictions of our core funded contracts and in order to meet the needs of more Carers we need to diversify our services, increase our level of self-funded work and develop more fundraising initiatives. One of our primary targets is to increase the number of hours that we deliver annually, and by so doing extend our service to more Carers, especially those who provide care for more than 50 hours per week.

As in previous years, our ability to reach more Carers and our freedom of action in the future depends upon implementing strategies to be able to find broader-based sustainable income streams, become more cost effective in the ways in which we deliver the service and to attract and motivate a stable, diverse workforce. This will be achieved through continuing to develop innovative services, successfully bidding for contracts, applying to charitable trusts for grants, fundraising from corporations and the community, developing self-funded work and progressive plans for training, performance and career development.

On behalf of the Board of Trustees

R Smedy Treasurer Date:

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Sta Responsibilities

The Trustees (who are also directors of Surrey Crossroads t/a Crossroads Care Surrey for the purposes of company law) are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the Trustees are aware:

This report has been prepared in accordance with the special provisions relating to small companies within Part 15 of the Companies Act 2006.

Approved by the Board of Trustees

And signed on their behalf by

R Smedy Treasurer

Date:

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Opinion

ended 31 March

2021 which comprise the Statement of Financial activities, the Balance Sheet, the Statement of Cash Flows and the notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the accounts section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the accounts in the UK, including requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable compan to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The Trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements

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themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of Trustees

As explained more fully in the statement of Trustees' responsibilities, the Trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

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Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Extent to which the audit was considered capable of detecting irregularities, including fraud

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:

including obtaining an understanding of how fraud might occur, by:

Audit response to risks identified

To address the risk of fraud through management bias and override of controls, we:

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of noncompliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the Trustees and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

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A further description of our responsibilities is available on the Financia https://www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report

This report is made solely to the chari , as a body, in accordance with Chapter 3 of part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the ch as a body, for our audit work, for this report, or for the opinions we have formed.

Stephen Meredith FCA Senior Statutory Auditor For and on behalf of

Alliotts LLP Statutory Auditor Friary Court 13-21 High Street Guildford Surrey GU1 3DL

Date: 30/09/2021

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STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2021 (Incorporating an Income and Expenditure Account)

Notes
Income and endowments from:
Donations and legacies
4
Charitable activities
5
Investments
6
Total income
Expenditure on:
Raising Funds
Charitable activities
7
Total expenditure
Gain / (loss) on investments
10
Net movement in funds
Reconciliation of funds
15
Total funds brought forward
Total funds carried forward		 Unrestricted
Funds
£'000
67
2,693
0		 Restricted
2021
Funds
Total
£'000
£'000
0
67
360
3,053
0
0
360
3,120
0
1
265
2,921
265
2,922
0
47
95
245
61
1,098
156
1,343		 2020
Total
£'000
138
2,629
3
2,760 2,770
1
2,656		 0
2,723
2,657 2,723
47 (23)
150 24
1,037 1,074
1,098
1,187

No separate statement of Total Recognised Gains and Losses has been presented as all such gains and losses have been dealt with above. The results for the year derive from continuing activities.

The notes on pages 17 to 28 form part of these financial statements

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BALANCE SHEET AS AT 31 MARCH 2021

Notes 2021 2020
£'000 £'000
Fixed assets
Tangible assets
Property 9 448 440
Furniture and fittings 9 0 3
Computer and office
equipment 9 13 26
461 469
Investments 10 275 228
736 697
Current assets
Bank and cash 920 593
Debtors and prepayments 11 60 61
980 654
Creditors: amounts falling due
within one year 12 373 253
Net current assets 607 401
Total assets less current liabilities 1,343 1,098
The funds of the charity
Restricted Funds
Restricted funds 15 156 61
Unrestricted Funds
General reserve 15 886 809
Revaluation reserve 15 92 45
Designated reserves 15 209 183
Total charity funds 1,343 1,098

The Trustees' responsibilities are for ensuring that the Charity keeps accounting records which comply with section 386 of the Act and for preparing accounts which give a true and fair view of the state of affairs of the Company as at the end of the financial year and of its incoming resources and application of resources, including its income and expenditure, for the financial year in accordance with the requirements of sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to accounts, so far as applicable to the Company.

These financial statements have been prepared in accordance with the provisions applicable to .

These financial statements were approved by the directors on 30 / 09 / 2021 and are signed on their behalf by:

R Smedy Treasurer

The notes on pages 17 to 28 form part of these financial statements

Company No. 06303805

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STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2021

Notes 2021 2021
£'000 £'000
Cash flows from operating activities
Net cash provided by operating
activities (a) 390 162
Cash flows from investing activities
Interest Income 0 3
Repayments of investment loans and
receivables (47) 23
Purchase of tangible fixed assets (16) (22)
Net cash provided by investing
activities (63) 4
Increase (decrease) in cash and cash
equivalents 327 166
Cash and cash equivalents at the
beginning of the year 593 427
Total cash and cash equivalents at
the end of the year 920 593
Notes to cash flow statement
(a) Reconciliation of net movement of funds to net cash inflows from operating activities
Net movement of funds 245 24
Interest income 0 (3)
Gain (loss) on disposal of fixed asset 3 0
Depreciation 21 24
Decrease (increase) in debtors 1 120
Increase (decrease) in creditors 120 (3)
Net cash inflow from operations 390 162

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Notes to the Accounts for the year ended 31 March 2021

1. Accounting Policies

Company information

Surrey Crossroads is a private company limited by guarantee incorporated and registered in England and Wales. The registered office is 121 Kingston Road, Leatherhead, Surrey KT22 7SU.

Basis of accounting

amended for accounting periods Act 2006. The Company is a Public Benefit Entity as defined by FRS 102.

The accounts are prepared in sterling, which is the functional currency of the company. Monetary amounts in these financial statements are rounded to the nearest £.

The accounts have been prepared on the historical cost convention, modified to include the revaluation of freehold properties and to include investment properties and certain financial instruments at fair value. The principal accounting policies adopted are set out below.

Going concern

At the time of approving the accounts, the Trustees have a reasonable expectation that the Company has adequate resources to continue in operational existence for the foreseeable future. Thus the Trustees continue to adopt the going concern basis of accounting in preparing the accounts.

Charitable funds

Unrestricted funds are available for use at the discretion of the Trustees in furtherance of their charitable objectives unless the funds have been designated for other purposes.

Restricted funds are subject to specific conditions by donors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the accounts.

General funds - these are funds that can be used in accordance with the charitable objects of the Company at the discretion of the Trustees.

Endowment funds are subject to specific conditions by donors that the capital must be maintained by the Company.

Designated funds these are funds which have been set aside at the discretion of the Trustees for specific purposes. The purpose and use of the designated funds is set out in note 14 in the Statement of Financial Activities.

Income and endowments

Income is recognised when the Company is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received. Income from subscriptions, interest and grants represents the amount receivable for the period.

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Notes to the Accounts for the year ended 31 March 2021

Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of donation.

Government Grants

Government grants are recognised at the fair value of the asset received or receivable when there is a reasonable assurance that the grant conditions will be met, and the grants will be received. Government grants relating to turnover are recognised as income over the periods when the related costs are incurred. If part of a grant is deferred it is recognised as deferred income rather than being .

Expenditure

Resources expended are included in the Income and Expenditure Account on an accruals basis, inclusive of VAT, which cannot be recovered.

Charitable expenditure comprises those costs directly incurred by the charity in the delivery of its activities and services for its beneficiaries. Certain other costs of an indirect nature necessary to support them are also included and apportioned across activities on the basis of an estimate of the time spent by staff on those activities.

Governance costs include those costs associated with meeting the constitutional and statutory requirements of the charity and include the audit fees and costs linked to the strategic management of the charity.

Gifts in kind

The charity receives the benefit of work carried out by volunteers. No monetary value is placed on this.

Tangible fixed assets

Fixed assets are capitalised above £500. Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses. The cost of fixed assets represents the purchase price of the asset. Assets that have been donated are not attributed any value in the balance sheet. Monies expended on assets under construction are not depreciated until the asset is completed.

Other assets are depreciated at the following rates: Freehold property 50 years Freehold land Not depreciated Furniture and fittings 5 years straight line Office equipment, computers and software: 3 years straight line

Investments

Investments held as fixed assets are initially measured at cost and subsequently measured at fair value at each reporting date; the gain or loss taken to revaluation reserve. Transaction costs are expensed to profit or loss as incurred.

Impairment of fixed assets

At each reporting end date, the Company reviews the carrying amounts of its tangible and intangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

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Notes to the Accounts for the year ended 31 March 2021

Recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash flows have not been adjusted.

If the recoverable amount of an asset is estimated to be less than its carrying amount, the carrying amount of the asset is reduced to its recoverable amount. An impairment loss is recognised immediately in income/(expenditure for the year, unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease.

Recognised impairment losses are reversed if, and only if, the reasons for the impairment loss have ceased to apply. Where an impairment loss subsequently reverses, the carrying amount of the asset is increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have been determined had no impairment loss been recognised for the asset in prior years. A reversal of an impairment loss is recognised immediately, unless the relevant asset is carried in at a revalued amount, in which case the reversal of the impairment loss is treated as a revaluation increase.

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

Creditors

Creditors are recognised where the Charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third part and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due

Financial instruments

The Company ancial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

Employee benefits

The cost of any unused holiday entitlement is recognised in the period in which the employ services are received.

Termination benefits are recognised immediately as an expense when the Company is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

Retirement benefits

The Charity operates a defined contribution scheme for the benefit of its employees. Contributions payable are charged in the statement of financial activities as they accrue.

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021

Critical accounting estimates and judgements

In the application of the Company

estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

2. Taxation

The Company is a registered charity and is therefore not subject to corporation tax on its charitable activities. Irrecoverable VAT is included in the cost of those items to which it relates.

3. Comparative Statement of Financial Activities

Income and endowments from:
Donations and legacies
Charitable activities
Investments
Total income
Expenditure on:
Charitable activities
Write Down of Leasehold Property
Total expenditure
Gain / (loss) on investments
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward		 Unrestricted
Restricted
2020
Funds
Funds
Total
£'000
£'000
£'000
90
48
138
2,559
70
2,629
3
0
3
2,652
118
2,770
2,639
84
2,723
0
0
0
2,639
84
2,723
(23)
0
(23)
(10)
34
24
1,047
27
1,074
1,037
61
1,098

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021

4. Donations

ations
Unrestricted funds
Fundraising activities
Legacies
Donations
Restricted funds
Donations		 2021
£'000
39
6
22
67
0
67		 2020
£'000
18
42
30
90
48
138

5. Charitable activities

Grants
Services provided
Clubs
Other
For the Year Ended 2020		 General
Restricted
Total
fund
funds
2021
£'000
£'000
£'000
116
358
474
2,512
0
2,512
0
1
1
66
0
66
2,694
359
3,053
2,558
71		 Total
2020
£'000
74
2,547
6
2
2,629
2,629

6. Investments

Income from unit trusts 2021
£'000
0
0		 2020
£'000
3
3

7. Costs charitable activities

ts charitable activities
Care attendance
Club activities
Auditors Remuneration
For the Year Ended 2020		 Direct
Charitable
Support
Total
Activities
Activities
2021
£'000
£'000
£'000
1,783
1,071
2,854
28
32
60
0
7
7
1,811
1,110
2,921
1,859
864		 Total
2020
£'000
2,651
66
6
2,723
2,723

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021

Direct
Charitable
Activities
Support
Activities
2021
£'000
£'000
£'000
Resources expended
Staff
1,609
776
2,385
Premises
2
25
27
Telephone and Postage
0
29
29
Travel
130
0
130
Training
11
1
12
Affiliation fees
0
15
15
Other
59
233
292
Depreciation
0
24
24
on
0
7
7
1,811
1,110
2,921
For the Year Ended 2020
1,859
864
8.
Employees and staff costs
2021
£'000
Salaries and wages
2,219
Employers contribution to
defined contribution pension
scheme
30
Social security costs
128
Other staff costs
8
2,385
The average monthly headcount during the year was:
Care Co-ordinators (including
Assessors & Reviewers)
15
Care Staff
120
Play Workers
8
SMT and Finance / Admin
11
154		 2020
£'000
2,205
55
19
194
25
14
181
24
6
2,723
2,723
2020
£'000
2,054
30
114
7
2,205
13
132
12
10
167

No remuneration was paid to Trustees during the year (2020: £0). Payments totalling £0 (2020: £608) were made to Trustees for travel expenses. Two employees (2020: 1) received remuneration greater than £60,000.

£60,001 - £70,000
£80,001 - £90,000
£90,001 - £100,000		 2021
2020
1
0
0
1
1
0
2
1

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021 (ctd)

The Charity operates a defined contribution pension scheme for all qualifying employees. The charity has paid £30,080 (2020: £30,124) in respect of defined contribution pensions. At the year end the amount outstanding was £2,554 (2020: £2,389).

9. Tangible fixed assets

Cost
At 1 April 2020
Additions
Disposals
At 31 March 2021
Depreciation
At 1 April 2020
Charge for the year
Disposals
At 31 March 2021
Net Book Value
At 31 March 2021
At 31 March 2020		 Freehold
Property
Fixtures
and Fittings
Computers
and office
equipment
Total
£'000
£'000
£'000
483
27
70
580
16
0
0
0
0
0
(18)
(18)
499
27
52
578
43
24
44
111
8
3
10
21
0
0
(15)
(15)
51
27
39
117
448
0
13
461
440
3
26
469

Included in Freehold Property is land valued by the Trustees at £75,000.

10. Fixed assets investments

At valuation
At 1 April 2020
Unrealised gain /(loss) on
revaluation
At 31 March 2021
Quoted investments
Material investments in the
portfolio
- CAF Managed Portfolio
UK Equity
Historical cost		 2021
£'000
228
47
275
275
275
183		 2020
£'000
251
(23)
228
228
228
183

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021 (ctd)

11. Debtors

Trade debtors
Other debtors
Prepayments		 2021
£'000
31
7
22
60		 2020
£'000
31
15
15
61

12. Creditors amounts falling due within one year

Trade creditors
Other creditors
Accruals
Social security taxes		 2021
£'000
32
237
62
42
373		 2020
£'000
11
194
13
35
253

13. Company limited by guarantee

The Company is limited by guarantee and has no share capital. The members have a liability to contribute a sum not exceeding £5 to the Company should it be wound up.

14. Analysis of net assets between funds

Restricted Funds
General Funds		 Fixed
Fixed
Net
Assets
Assets
Current
Tangible
Investments
Assets
Total
£'000
£'000
£'000
£'000
0
0
156
156
461
275
451
1,187
461
275
607
1,343

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021 (ctd)

----- Start of picture text -----
15. Movement in funds
1 Prior Adjusted
April Year 1 April Incoming Outgoing 31 March
2020 Transfer 2020 resources resources Revaluation 2021
£'000 £'000 £'000 £'000 £'000
Restricted Funds
Support for Carers
of children 19 0 19 0 0 0 19
11 0 11 0 5 0 7
Children in Need 0 0 0 31 31 0 0
Community
Foundation 10 0 10 5 15 0 0
Masonic Charitable
Foundation 4 0 4 25 29 0 0
National Lottery
Awards for All 0 0 0 10 10 0 0
SCC Learning
Disability Fund 0 0 0 96 21 0 75
Sisters of the Holy
Cross Charitable
Trust 12 0 12 0 12 0 0
Befriending &
Volunteer Project 0 0 0 119 85 0 34
Other 5 0 5 74 57 0 22
Total restricted
funds 61 0 61 360 265 0 156
Unrestricted
Funds
General Funds 809 0 809 448 371 0 886
Revaluation
Reserve 45 0 45 0 0 47 92
Designated Funds
EOL 0 5 5 300 305 0 0
Home Based
Breaks 78 (5) 73 1,828 1,901 0 0
SCC Contract 0 0 0 126 0 0 126
PPE 25 0 0 25 25 0 25
IT / System
Developments 40 0 40 33 40 0 33
Website / Brand
Developments 15 0 15 0 15 0 0
Wills / Legacies 25 0 25 0 0 0 25
Total designated
funds 183 0 183 2,312 2,286 0 209
Total unrestricted
funds 1,037 0 1,037 2,760 2,657 47 1,186
Total movement 1,098 0 1,098 3,120 2,922 47 1,343
----- End of picture text -----

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021 (ctd)

Comparative Movement in Funds

----- Start of picture text -----
1 Prior Adjusted
April Year 1 April Incoming Outgoing 31 March
2019 Transfer 2019 resources resources Revaluation 2020
£'000 £'000 £'000 £'000 £'000
Restricted Funds
Support for Carers
of children 19 0 19 0 0 0 19
5 0 5 6 0 0 11
Children in Need 2 0 2 39 41 0 0
Community
Foundation 0 0 0 19 9 0 10
Masonic Charitable
Foundation 0 0 0 25 21 0 4
Sisters of the Holy
Cross Charitable
Trust 0 0 0 18 6 0 12
St Peters 0 0 0 4 4 0 0
Other 1 0 1 7 3 0 5
Total restricted
funds 27 0 27 118 84 0 61
Unrestricted
Funds
General Funds 781 0 781 419 391 0 809
Revaluation
Reserve 68 0 68 0 0 (23) 45
Designated Funds
EOL 16 8 24 300 324 0 0
Home Based
Breaks 66 (8) 58 1,828 1,808 0 78
PPE 0 0 0 25 0 0 25
IT / System
Developments 0 0 0 40 0 0 40
Website / Brand
Developments 0 0 0 15 0 0 15
Wills / Legacies 0 0 0 25 0 0 25
Carer Zarit Burden
Scale 3 0 3 0 3 0 0
Waiting List 113 0 113 0 113 0 0
Total designated
funds 198 0 198 2,233 2,248 0 183
Total unrestricted
funds 1,047 0 1,047 2,652 2,639 (23) 1,037
0 1,074
Total movement 1,074 2,770 2,723 (23) 1,098
----- End of picture text -----

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SURREY CROSSROADS

Notes to the Accounts for the year ended 31 March 2021 (ctd)

Restricted funds are funds which have been given for particular purposes and projects. The restricted fund must be used to provide support to Carers.

Designated funds are funds set aside out of general funds by the Trustees for specific purposes of the Trust.

16. Related Party Transactions

During the year, no Trustee received services as a carer from the Charity in accordance with the grant funding in place. No additional services (2020: £0) were paid for by the Trustee and at the year-end a total of £0 (2020: £0) was owed to the charity and is shown within trade debtors.

Key management personnel received remuneration of £306,089 (2020: £281,902) during the year including National Insurance Contributions. The Charity considered its key management personnel to be the CEO and the Senior Management team.

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Our Supporters

We would like to thank all our many supporters including:

Surrey County Council

NHS Surrey

Masonic Charitable Foundation Community Foundation for Surrey

St Peters Relief in Sickness Fund

Mole Valley District Council

Tandridge District Council

Elmbridge Borough Council

Guildford Borough Council

Woking Borough Council

BBC Children In Need

(Woking & Weybridge, Guildford)

Walsingham Care

Walton Charities

Carers of Epsom

Julia and Hans Rausing Trust

Awards for All

The National Lottery Community Fund

Carers Trust

Freemasons

Drift Golf Club

Billmeir Trust

Rudland Alzheimers Golf Society

The Rotary Club of Guildford Chantries

Oakwood, Forest Green and Ockley Aid and Sickness Fund

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