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2025-03-31-accounts

Sudbury & South Suffolk Citizens Advice Lirniled (a company lirnited by guarantee) Unaudited Report & Financial Statements for the year ending 31 March 2025 Charity number: 1123466 Company number: 06051096

Sudbury & South Suffolk Citizens Advice Limited (a company limited by guarantee Unaudited Report & Financial Statements for the ear endin 31 March 2025 Page Report of the trustees iinrlLiding Directors, Report) far Ilie year eliding 31 Marcl) 2025 Indeperident examiner's report lo the Irustees for the year ending 31 March 2025 Slalemenl of financial activilieq linrluding income arid expendilLJre Ar.countl for the year ending 31 March 2025 Balance sheet as at 81 March 2025 10 Notes to the financial slalemenls 11

Sudbury & Soulh Suffolk Cltlz8n$ Adv1¢• Llmlt•d Re ort of the trustees includin Directors. Re ort for the ear endln 31 March 2025 The Tru$tg0s (who are also th• Directors of the Company for the purposes of company18w} are pleased to present Iheir annual directors. report together with the finaricial ststemenls of the charily for the ye8r ending 31 M8rch 2025 whlch are also prepared to meet the requirements fcr a directors, raport and accounts for Companiés Act purposes. The financial statements eomply with the Charities Act 2011. the Companies Act 2006. the Memorandum and Articles of Association, and lh8 Charities Stst8m6nt of Recommènd8d Practi￿ I'charities SORP") (applicable to charilies prepawing their accounts in accordance with the Financial Reportlns Stand8rd appll&ablè In the UK and Republlc of Ireland; {FRS 102) Issued In October 2019. CHAIR'S REPORT OWECTNES AND ACTivrriES Objecilves and alms for the publlc benafit The principal objectives of the charity, as set out in the Artides of Association. are to: -Promote any charitsble purpose for the public benefit by the advancement of education, Iho prole¢tlon and pre$aNation of h88lth and the rèllef of pov•ty, $ickne$$ and distr6ss In particular, but without limitation, for Ihe benefit of the community in Sudbury and surroundlng areas". The board confim that they have referred to the guid8nee contsined In Ihe Charlty Commlsslons general guldance on public benefil when reviewing the charity's aims and objectives and in planning fu1U￿ activities. The charity carries Out thes8 objectives through the invofvement of our staff and volunteers in a very wide range of activities reflecting the many kinds of issues that Irouble members ol the community on a daily basis. Slgnlflc8nt actfvltl We provlde free. Sndependent, confidential, and impartial advice to everyonè on thelr problems. rfghls and responsibilities across a range of topics that gxtgnds across 18 classrfications and more than 250 sub- classrfiGation5. Thesg inGlude benefits. Gonsumer issue5, debt, disGrirnination, ompk)yment, family and relationships, health, housing, immigratitin, and legal issues. Our experience 18 that rnany clients In difficulties are facing several Issues that are connectsd and need resolutlon together. So, we continue to 5UPPOrt our clients with advice and guidance until all their problems are resolved or they have a clear pathway they can follow. The beneflts of our support extend beyond the pra¢tlcal resolutlon of ¢llenls' Issues lo thelr peace of mlnd and significant health and w811-baing improvèments. National research shows Ihis brings measurable fiscal benefits Ènd wider gains In social and economic terms. PERFORMANCE AND IMPACT The Board is pleased to report that we sustained our economic benefit to our community during tho past financial year. In 2024125, our advisèrs helped 2,066 Clients resolving 10,444 of thelr Issues. £58.935 of direct financial help to cllents and £1.100.000 debts written off and income galned.

Sudbury & South Suffolk Cltizens Advice Lirnitod ort of the trustees includin Directors. Re ort for the ear endln 31 March 2025 LOOKING AHEAD The B08r and e8peelally the Babergh Di81rlct, Town and Parish Counclls, Suffolk County Council, and the Natlon81 Lottery. We appreciate thelr ￿nfldenc6 in what we do, and the in¢rea$ing fLJndlng horizons some of them are provlding. We are committed lo worklng wlth them on reach and engagement wlth our communlty and In 811iance with other Citizens Advice organisations across Suffolk. Our staff and volunloers are the ¢ornerslone of our work. On behalf of the Trustee6, they all hav• our gr8al88t respect and sincere thanks. On 31 st October 2024. we also saw our long-standing Chairman, Alan Braithwaite, retire from tha Board. His dedic8tlon and $8rvice over the years has been invaluable. leavin9 a legacy from which the org8nl$ation is well structurèd to move forward Into the future. On behalf of the Trustees, we would Ilke lo wish him an enjoyable and well deserved retiremgnl, RESERVES POLICY Th8 directors believe that Sudbury & South Suffolk Citizens Advice should set a$id8 financial res8rves as part of healthy manag8m8nt and operation for two particular reasons.. to ensure that it can contlnue lo operato and m88t the needs of clients In the event of a cessation or inlarruption of part of its funding and to 8nsure contractual commitments are met should contracts need to be terniinated In the ovÉnt of on9olng risks acluallsing. Under the agreed Reserves Policy £188,023 are Set aside within unrestrlctsd reserves.

Sudbury & South Suffolk Cltlzens Advice Limited Re ort of the trustees includin Directors. Re for the èar endin 31 March 2025 RESERVES POLICY Continued In addition to the above. the organisalion will maintain re3tri¢ted ￿SerVeS where furKls are restricted by the donor or funder and eAnnot be us8d for general purposes. At 31 March 2025, tolal unrestricted re8arv8s were £207.47312024: £224.941} and reslrided funds were £nil (2024= £nll}. REFERENCE AND ADMINISTRATNE DETAILS Charlty name.. Sudbury a South Suffolk Citizens Advice Llmited Charlty number: 1123466 Company number.. 06051096 Prineip81 office and registered offic8: Keyse House. Acton Lane, Sudbury, Suffolk, C010 1QN Our advlsers IrKlependent examiner: Moore Graen Chartered Accountants 22 Friars Street, Sudbury, Suffolk, C010 2AA Bankers: Lloyd8 Bank PIC 30 Markal Hill, Sudbury, Suffolk, C010 2EL Oir•¢tor* and truste•$ Tho dlrectors of the charltsble company (th8 ¢harlly) are Its trust8gs for th8 purpose of eharlty law. The trust888 and officer8 8gwving during the year and slnce the year gnd were as follows= Paul Sweony (co Vlce£hair) Mr Plers Rob&rts (co Vlce-chalr) David Watts (Trustee> Sarah Bartlett (Treasurer) Robert Pieczka (Trustee) - appolnted 16.10.24 Joshua Thomas (Trustee) - appointed 16.07.25 Mark Sones (Trustee) - appointed 16.07.25 Nicholas Jervis (frustee) - appointed 16.07.25 Richard Oliver (Truslee) - appointed 16.07.25 Mr Matthew MArtln - rèsigned 29.05.25 Alan Braithwait8 <Chair) - rasigned 31.10.24 Janice Osborne ITru¥te8) - resigneé 17.10.24 Marlin Royal (Trusteel resigned 16.10.24 Riham Aboushousha (Trustee) - resigned 16.10.24 Chlef offlcer: Colleen Sweeney

Sudbury & South Suffolk Citizens Advlce Limited Report of the trustees includin Directors. Re ort for the ear endin 31 March 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Gov?rnlng docum•nt Sudbury & South Sufftilk Citlzens Advica Limited Is 8 charitable company limited by guarantee, incorp)rated on 4 April 2008. The Company is governod by its Mgmorandum and Articles of Association. In th& event of the ¢ompany being wound up every m8rnber (including members who Geas9d to be members wllhln one year prior to such winding up) would be required to rnntribule to the ¢ompAnYs assets an amount not exc8eding £1. The company is a registèred charity with the Chanty Commission. Trustee recrullment and appoinljnont Trusteès A￿ éither initially co-opted by the Trust&e Board and then elected lo the Board at an Annual Gener81 Meeling within three years of Cowoplion or, altgrnativoly, el8Ct8d dlr8Ctly at an Annual G8n8ral Me8ting. The charity seeks nominalions for trustee vacancies in regard to having the need to have a broad mix of skills and experience, Trust•• Inductlon and tralnlng New trustees are briefed on their legal obllgatlons un4er charlty and company law, the content of the Artides of Association, the committee and décision-making processes, tho stratogic businass development plan and ￿ent financial pgrformance of the ¢harity. They elso meet key employees, volunteer6 and other trustees. Trust8es are encouraged to attend appropriate 8xtemal training events whera Ihese wlll facilitate the undgrstanding of thgir role. Organllatlonal slru¢tur• The trustee board is responsiblo for setting the strategic dlrectlon of the organisation and the pollcy of the charlty. The trustees carry the ultimate responsibility for th8 conduct of Sudbury & South SLrffolk Citizen8 Advice Limited and for ensuring Ihat the charity satisfies ils legal and contractual obligations. Trustees meet quarterly as a minimum. and deleg8te the day-104Yay operation of the organisation to a paid chlef officer. The Irustee board is independent from management. A ragisler of members, interests is maintained at the registsred office and is available lo the public. R•lal•d partles and co•paratlon wtth othèr organisations Sudbury & Soulh Suffolk Citizens Advice Lirnitèd is a member of Citizens Advlce, the national associalion lor the itizens Advice service. From Aprll 2015 Cltlzen3 Advlce Bureau became kn¢)wn as L¢xal Cltlzens Advlce (LCAI. The charity also cooperates and liaisas with many other advisory services, local charities, trusts and social seNices departments on ￿half of clients. Pay poll¢y for senl¢x $l•ff The directors considor tha board of dir8clors, who are the Trust's trustees and the chief officer, the key management personnel of th8 charity in charge of dlrectlng and controlllng, running and operating the charlty on day4trday basis. All directors give of thgir timg frg8ly and no dirKtor r8c8ived remuneration in Ihg y94r. Detalls of directors. expenses and related paty transadions a￿ disclosed In note 15 to the accounts. The pay of the senior slaff is reviewed annually and nomally increased in accordance with avemg8 èarnings. In view of the nalure of the charity, the directors benchmark against pay18vels in the public sector.

Sudbury & South Suffolk Citizons Advicé Limited Re ort of the trustees includin Dlrectors. Report for the ear endin 31 March 2025 Audlt proc•88 The charitable company is annually audited by Citizens Advice using a Performance and Quality Framework. Every three years Ihe LCA recewes a full audit to ensure compliBnc8 with the Advice Quality Standard (AQS) and thé MDn8y Advicg Service Debt Ad%ryc& Quality Frdmework {MASDAQF). The Redlknb8rtY8llow and Green (RAYG) scoring system is used to mark each of the five key ar8as: Quality of Advice Assessment. Client Experience- People bAanagement: L9ad8￿hip. Financial H￿1th Monitoring. Quality ofAdvice Assessment - every quarter the LCA self-assesses a selection of cases which are then checked by a Citizens Advice Buditor for the quality of the self-8ssessment and quality of advice. Client Experience - a selection of clients is contaGted by email or text after the advice proG6ss to assess their satisfaction with th8 service and the advi￿ provided. People Management - an annual sutvey is sent to all staff and volunteets to ask pgople about their experiences. Idenlify whavs working w811 and see where Improvemenls can be made. Leadership - the Tru5t88S annually self-assass how well the charfty Is run and wheth8r it is dellvertng good quality services. The sell-assessment is checked by an auditor Irom CitiZ8ns Advice. Financial Health - quarterly financial reports are provtded lo CItIz8ns Advice which are assessed against the budget and the Reserves Policy. A comparison is provided against LCA in the family group. Rlsk management The board has a formal risk management policy. The principal risks to which the charity is exposed have been Identified arHI approprlate controls are in pl8ce lo provlde reasonable assurance against fraud and error. To this erKI the board has put in place a docuTnented formal risk assessm8nt which is reviewed and updated on 8 ￿ular basis. Trusteos. responsibilities In relation to the financlal ststomonts The charfty trustees (who are also the dire¢tors of the charity for th8 purposes of company law) ar8 responsible for preparlng a Trustees, Annual Report and financial statements in accordan¢8 Wlth applicable law and United Kingdom Accountlng Standards (Unit8d Kingdom Generally Accepted Accounting Practice). The report and accounts have been prepared in a¢¢ordance wlth the provisions in the Companles Act 2006 ielating to small compani8S. Company law requires the charity trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company arbd of the incoming resources and application of rèsources for Ihat period. In preparing the financial statements, the trustees are required to.. . Select 5Ultable accounting policies and then appty them consistently: . Observe the methods and principles in the Charltles SORP. • Make judg8ments and estimates that are raasonable and prudent: Stale whether appliGabl8 UK accounting stsndards have b8en followed, subject lo any material departures dlsdosed and explained in the financial ststements,. and Prepar8 the financial statemenis on the going concem basis unless it Is inappropriate to presume that the charity will conlinue in business.

Sudbury & South Suffolk Citizens Advice Limited ort of the trustees includin Directors. Re ort for the ear endin 31 March 2025 Trustoes. r•sponslbilities In relatlon to Ihe financial stalomonts - continued The trustees are responsible for keeping adequate accounting rewrds thal disclose wilh reasonable accuracy al any time the financial position of the chaiity and to enable them to ensure that thè financial statements comply with th6 Comp8nSes Acl 2006. They are also responsible for safeguarding the assets of the and hencè taking reasonable sleps fDr Ihg prgvenlion and detection of fraud 2nd other Irregularities. Thè trust88s are responsible for the maintenance and intsgrity of the COTporats and finan¢i81 information included on the charilable Company's website, LegislatSon In the United Kingdom governing the preparation and dlssemination of financial statements may differ from1ogl$latlon In othèr Jurfsélctlons. The trustees, annual report was approve(l on 1st Octobèr 2025 and signed on behalf of the board of trustaos. Paul Sweeny {co Wic8 Chairl Trustee 18t Octobèr 2025

Sudbury & South Suffolk Citizens Advice Limited Inde endent examlnerfs re ort to the trustees for the ear endln 31 March 2025 I report lo the charity trustees on my examination of the accounts of the Gornpany for the year ended 31 March 2025 which are sel oul on pages 9 to 21. R•8pon81blllt108 and ba818 of roport As the charity trustees of the company (and also its directors for the purposes of company law) you 8re responslble for the preparation of the accounts in accordan¢e with the requirements of the Companies Act 2006 (Yhe 2006 Act,). Having satisfied myself that Ihe accounts of the Company are not required lo be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your Companys accountg as carried OLrt under s8Ction 145 of the Charities Act 2011 {'the 2011 Act.). In carrying out my examination I have follcNied th& Directions giverb by Ihe Charity Commission under section 145151(b) of the 2011 Act. Indepèndent examinerfs Statement I have completed my examination. I confirm thal no matters h8ve com8 to my attention in connection with th8 examirbation giving me cause to believe that in any material respect: 1. accountlng records were not kept In respect of the company as required by section 386 of the 2006 Act; or 2. the accounts do not accord with those records,. or 3. the 8¢counts do not ¢omply with the accounting requlrements of secllon 396 of the 2006 Act other than any requSrement that the accounts give a Irue and falr view, which is not a matter consldered as part of an independent examination; or 4. the accounts have not b88n pr8P8red in accordance with the rnethods and principles of the Statement of Recommended Practice for accountln9 and reporting by charities [applicable to chariti88 pr8paring their accounts in accordance wlth the Flnancial Reporting Standaré applicable in the UK and Rapublic of Ireland (FRS 102)]. I have no concems and have come a¢r05s no other matters in connection with the examination to which altention should be drawn in this report in order to enable a proper understandlng of Ihe accounts to be reached. Signed.. Vlnc8nt Chandler FCA FCCA Instltute of Ch8rt&red Accountants in Eng18nd and Wales Moore Green Chartered Accountants 22 Friars Street Sudbury Suffolk C010 2AA Date..

Sudbury & South Suffolk Cltlz•n8 Advlc• Llmlted Statement of financial actlvltles Includin Income and ex nditurg account for the ar èndin 31 March 2025 2025 2024 Unrestrlcted R•strbct•d Total funds TxI funds fund$ lunds Notg In¢om• Grants and donat'on$ Other charflablB activiti85 Invesltnent IncLYn8 Totql Ine¢)m• 1D8.e45 478 4,538 13&167 243,812 478 4.538 209,936 99 4,319 EXp•r￿11￿r• ChantabF8 activiti8 TDt•l •xp•ndltur• 111.188 111 18 266.296 265,802 265 802 In¢om•lloxpondtur} fty th• y•r Transf￿ b•iwoon tsnds hrth• y•*r N•t mw•m•nt In fund$ f•rth• y•v 2,473 19.941 119,9411 19.941 117.4081 151,4481 21 R•EonclHatlon of Total luThJ8 brou9ht for¥wrd T•t•l ¢arrled lorww 224,941 207 473 278 389 207 473 Thg 8ts1gmont of finwncS01 xlMIS•8 Incl￿•8 all and Ic4866 recog￿Sed In Incorn• and •yndltur• dthvos Irtyn conllnulng a¢liviti88.

Sudbury & South Suffolk Citizens Advice Llmlted Balance sheet as at 31 March 2025 2025 2024 Note Flxed assets 17 6,091 9,137 CuTh•Trt assets Deblors Cash al bank and in hand Total current a850ts 12 510 715 276,617 277,332 228.081 228,591 Llabllltlo$ Creditors: amounts falling due within year Not Currènt assets Total as8•ts l••s current Ilablllll•s Credltorn: amounts falling due after more than one year Net a¥sets Funds of tho Gharlty RestriGt8d fund8 Unrestricted funds Total charity funds 13 {27,209 201,382 207.473 (61,S28) 215,804 224,941 207,473 224.941 14 207,473 207,473 224.941 224,941 For th8 year ending 31 March 2025 Ihe ch8rity was enlilled to exemptlon Irom audit under section 477 of the Companies Aci 2006 r818tlng to small companies. Dlrectors, responsibilltles., - The membors have not required the company lo obtain an audit of tts financial stalemenls for the year in question in accordance with seC￿n 476; - The director5 acknowledge their responsiblllties for comptying with lh8 reqU￿ementS of the Acl with respect to accounting records and the prepardtion of financial stal8ments: - These financlal siatements have been prepared in accordance with the provisions appllcable to companles subject to the small companles, regime: The notes at pages 11 to 21 fonn part of Ihese accounts. These financi81 statements were approved by ts board of trust￿ and authorised for issue on 1st October 2025 and ar8 signed on behalf of Ihe board by: P Sweeny (co£hair) Trustee S Barllett {Treasurer) Trustee -io-

Sudbury & South Suffolk Cllizens Advice Limited Notes lo the Flnancial Statsm8nts 1 Accounting polieles Tho principal accounting policies adopted, judgements and kgy sources of ¢stimatlon uncertalnty in Ihe proparation of the financial slatement$ are as follows., Basls of prnparatlon The finaneial statemenls have bèen prepared in accordance with the Charities.. Slalemont of Recommended Piactice {applicable to Gharities preparing their accounts in accordance with the Financial ReF￿rtIng Standard applicable in the UK and Republic of Ire18nd IFRS 1021} (issued in October 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ir8land (FRS 1021 and Ihe Companies Act 2006. Sudbury & District Cit12ens Advice meats the definition of a public benefit entity under FRS 102. Assets and 118blllties are inltlally recognlsed at hlstori¢al cost or transactlon value unle88 Otherwlse ststod in the relovant Èccounling pollcy note($}. b Golng toncom Th& accounts have been preparèd on the golng concem basis and the trustees ￿lIeVe that no mat8rl81 uncertainlies 8xlsl. The trust&9s have ¢on$id6red the level of funds h81d and th8 expected income and expertditure for the next 12 months when authorising thasè financial 8lat8ments. The budgeted Income and 9xpenditure are Sufflciènt vAth the level of reservos lor the charity to be able to contlnue as a going concam. Fund •¢eounllng Vnreslrlcted funds are avallable for u8e at the dlscretlon of the trustses to lurth8r any of the tharltys purposes. Designated lurNIs are unreslricted funds earmarkgd by th8 trustees for particular futurn projècl or ommltment. R8strictgd funds are subJ'ect9d to reslriclions on their oxpanditurfr declared by the donor or through th? lerm8 of an appeal and fall into one of two Sub￿laSseS.. ro$tricted income funds or endowment fijnds. In¢omo All Income 1$ Included In th8 8taternenl of financial activllies when enllt18m8nl has passgd lo the charity,11 is probable that the economic benefits a8soclal8d with the transaction wlll flow to the charity and the amount an b8 reliably measured. Th6 fdlowins 5pe¢tfic policies 8r8 applied to particular Categ￿leS of income: in￿rne from donations or grants is recognised when there is ovidence of entitlement lo th8 gift, receipt is probable, and it5 amount can b& m8asured reliably. - income from donatod goods 1$ measured at the falr value cf the good$ unles$ thls Is Impractical to measure rellably. in which case Ihe velue Is derived from the cost to the donor or the estimated resale value. - donated facilities and services are recognised in the accounts when received rf the valu¢ can be reliab measured,. - no amounts are included lor the coniribution of g8neral volunteers.

Sudbury & South Suffolk Citizens Advice Limited Notes to the Financial Stalements 1 Accountlng poll¢les - continued Expendlture Expenditur8 Is recognise(l on an accruals basis as a liabilty is inwrred. Expendlture indudes any VAT whiGh cannot be fully recovered. and is dassified under headings of the statement of flnanclal actlvltle8 to which it relaies.. expgndilure on raising funds Inclué8S the costs of all fijndraising acliviti8S. 8V8nts, non-charitable tradlng activili8s. and the sale of d¢nated goods. eX￿ndItUre on charitable acllvitles includes 811 costs incurred by a charity in undertaklng actlvltles thal further Its charitable aims for tha benefit of Its beneficiBrbe$, including Iho¥e support costs and costs relating to the govemance of the charty apportloned to charitable actlvltles. Operatlng lèa$e8 Lea88 payments are reccgnlsèd as an •xp•nse ov8r theloasg tgrm on a straighl-llne basls. The aggregate bongfil of lease incentives is recognised as a reduction to expense over the lease term. on a straight4ine basis. g T•nglbl• as$•t$ Tanglble asset$ arg Initlally recorded at cost, and subsequantly stsl•d at cost le89 any accumulated depreciation and impairmenl108888. Dèpr•cl•tlon Depr8ciÉlion is calculated so as to write off the cost or valuation of an asset,18ss its residual value. over the usalul economlc lrfe of that ar￿et a6 follows.. Office equipmont. 25% - 33% Straight line Imp•inn•nt of flxed assets A ravlew for Indicators of impalnment Is carried out al each reporting dat8, With the r8covèrablè amount b61ng estimated wh8f8 such indlcators exist. Where tho carrying value exceeds the reccverable amount. the assel is impaired accordingly. Prior impairments are also reviewed for possible rèvers81 al èach rèporting dale. Dobtors Trade and olher debtors are recognized at the settlement arnount due. Prepayments are valued at the amount prepaid. k Cash at bank and In hand Cash at bank and cash In hand includ8s cash and short tgrm highty liquld Inve8lm8nts wlth 8 short meturlty of thrèè months or18ss from the date of acquisition or opening of the deposit or similar accounl. Crodttors and provlslons Creditors and provisions are recognised where the thariiy ha5 a present obligation resulting from a past event thal will probably result in the transfer of fvnds to a third party and thè amount due to settle the obllgalion bè measured or estimated reliably, Creditors and provisions are normally racognlsed at their $ettlgmenl amount after allowing for any trade discounts due. -12-

Sudbury & Soulh Suffolk Cltlzens Advice Limited Notes to the Financlal Statements 1 Accountlng policies - continued m Flnanclal instrum•nts A financial asset or a financial liability is recognised onty when the entty becomes a party to the contraclual provislons of the instrument. Basie financial instruments are initially r8cogni8ed at the amount receivable or payJble including any r618t8d transaction costs, un18SS the arrangement ronstttutes a financing transaction, where it is recognisad at lh6 prgsenl value of Ihe future payments discounted at a market rat& of intgresl for a similar debt instrumant. Current assets and turrenl li8blllties are subsequently meosured at the cash or other consideratlon expecled to bè pald or received and not dS$counted, Debt Instruments are subsequently measured at amortised c¢81. 2 L•gal status of th• Company The charity Is a company limilÈd by guaranleg. None of the trustees hav8 a beneficial interest in tho company. All of th8 trustees are members of the company and gu8rant6e lo contribut8 £1 in the event of a wlndlng up, 3 In¢om• from don•tions and grants 2025 2024 Donations Grants (note 4) 3.445 240,367 243,812 5,513 204,423 209,936 The income from donalions and grants w8s £243.812 {2024: £209,938) of which £108,645 was unrestricted {2024: £98,853) and £135.167 restrlcted (2024.. £111,0831. The Trusl benafit8 greatly Irom the invofvement and enthusiastlc support of its volunleets, delai16 of whlch aro given in our annual report. In accordanee with FRS 102 and the Ch8rltl8$ SORP (FRS 102}, the econtsmic contributlon of gon6ral volunteers Is not recognis8d in the accbunts. 4 Incom• from grants 2025 2024 Unro$trlct•d Suffolk County Councll Babergh DS$lrict Councll Parish Council Grants 20,880 80,000 4,320 105.200 19.800 73,540 93,340 -13-

Sudbury & South Suffolk Clt128ns Jldvlc• LSmltod Nolès to the Flnanclal Statements 4 Ifi￿rn• Irom con11n￿d 2025 2024 s￿lbury TO1￿ Cow￿11 Hadlgh TOty￿ CourKil Sudbury K4unicip81 Charity David & Jill Simpson Fund 240268 Sulfolk County Counol LcK81 W8Ware AB8iStanc• Scheme SLtholk Ccmjnty Counul Incorn8 ￿8￿M85th3n Fund Maurkon Furnj 222D46D E & J Lggacy Fund 22204ec SLfflolk Cornrnjnity Foundation. SuNi¥ing Winter Fund Pgrgiter TrJ8t Fund12328211 Tho B•Trbèndlng Sch8mO The Mrs L D Rope Third Chartlablo Tru$1 CJtlzn6 Acfvl¢¢ Enwgy Ath'c¢ Progiamme Natlonal Lott•ry CDmrnunily Fund 20231015 J A Grantrnakin9 Proprarnmg 24Q8478 Natlon81 Lottery Comrnur¢lly Fund 20251514 Babergh Dlstdd Courtil Cclnmunity Do¥0￿PMent Baboryh Dlstrlct Cooncll Locallty AvArd$ N•tiono1 Lottory Comrnunily Fund 201e4774 Sulfolk County CcAncll- D•bt proloct COQP Communlty C•r•8 Fund W•Bt Suffolk Allranc•- SuFfolk and Eo8t Ewx ICB Somphlr• tr19rngs. O•bl prolgct Sulfolk Communty FouThdatlon- H￿hOld Support Fund 7.000 1.300 1.000 5,000 40,000 11,000 8,500 1,200 7.000 26,040 1,000 1.000 1,000 3.850 1,176 1,226 4.587 262 10,000 1.000 2,353 307 14.509 723 12,372 11,667 322 25,382 499 15,873 2,484 3,000 28,100 750 135,167 111,Q83 T•tl Grnnt• 240 367 5 kn¢om• frw •th•r Gh•rit•bl• •¢ll¥hl•• Vnr••vkt•d Unr••trf¢i•4 fund• 2Q25 2024 FundMlslr¥J ￿en15 4T8 99 8 knv•tm•rt In¢om• UnTh￿rkI•d UM••trlct•d 2Q25 2024 Bonk Int•rn•t ￿l¥•blO -1

Sudbury & South 3uffolk Citizens Adv1¢• Llmlt¢d Not•$ to the Flnancial Statemtnts 7 ENp•n4llur• on Gharltabl• adlvltl 2025 2024 sloff costs W&Je8 and s8lane$ Siaff Iraining ond Ir8wI 207,930 5,981 213.911 204,889 209,529 Offl¢• S￿10 IT eguipm6nt sn(18upport Offlctr aquipm8nt Insuranc• Pgyrdl and accounting fges Po8t8Ge Prfnting ?nd $t&llon¢ry Tdephonè and communic•lon 8.691 7.020 32 2,283 4,788 637 2,575 3,388 2,156 22,879 2,569 2,203 3,288 3,142 22,533 Rgnl 15,34S 2,420 5.023 2,047 24,836 15,211 2.483 8.912 1.442 28,048 L￿h¢ and h Ch•nlng ind rnalni•nan a•Y•mne• co¥ts lTra•pon¢J•nl •x•min•fs1è8 ot￿r 1,>JO 550 1,750 199 1.399 Oth•r ¢w Publiclty and promolion PAI￿11*n¢0 Depr•Giabon 437 135 3,046 3,618 st8 32 3.046 3,596 Total •xp•ndFtur• on ¢h•rlt4bl• •¢tMtleB 265,802 8 N•1 lTrc•m• N•t Incorn• 1$ sta￿ aftar ch$r9lng.' 2025 2024 DéprKlallon of t8n9Jbkn fix•d assot¥ -1

Sudbury & South Suffolk Citizens ￿VICe Limited Notes to the Flnan¢lal Statement$ 9 Ind•p•Trd•nt •xamln•r's f• Ntst Ir￿)rne Is slatsd after chargln9: 202$ 2024 F908 poyablo tc th¥ I￿jepend8nl gxaminorlor ind¢pondont min8titsn olth8 financial statsm8nl8 1.200 10 Empl•y•• Costs The total slaff tijsts and ernployee banfrllts lor the yoor are anatysvd as lollo¥K'. 2025 21)24 Salarf•s and 50clal s•curlty Costs Pen￿rt ertt> 202.013 S.917 207,930 199,176 5,713 204.889 The •vtsrngè headBount of 8mpltsye2ts during the yèai w•1 1412024,. 131 No ernployee r8c8ived emplEy8a b8nBfiIs ol more than £60.Ih)O during Iho yaar12024.. nil) 11 Tru#t•••' r•mun•rUon and gxpDnM No tru$t¢o r•c•lvod any i•mun•ralbon durtng lh• ￿ar. Th• charty rolmburs•d iW$t¢o6 for OXW19•8 durfn9 Iho an￿￿nI1￿ to £nil12024.' £nlll 12 D•btor• 2026 2024 Pryyrn•nts and o¢crued Incom? $10 715 13 Gr•di￿r5. 4mouTrts falllng dub wlthln one wr 2¢)24 2023 AGcnJals and deferred Income Creditor8 18.274 8,935 27,209 61,628 61,528 -16-

Sudbury & Soulh Suffolk Citizens Advice Limitsd Notes to the Financial Statements 14 Mlysl$ of ¢h4rlt•ble lund8 At 181 April 2024 Ngt rMvèm8nt In lunds Tran$19r belwwn fvnds At31st Maich 2025 Unr•strlct•d fund¥ Go￿ra1 fur#ls 224,941 2,473 119,9411 207.473 R•strkt•d lunds Sudbury T¢)wn Council Hadhlgh Town Coundl Sudbury ￿nIdpa$ Charlty Suffok Ct)mmvnlty Found¥tion- Over 758 Suffolk C¢unly Council - LWAS Suffolk Counly Council - IMF Suffolk Community FOu￿ja￿.0ft- Benefits S￿¢1&11$1 Surrolk Community Foundation- s￿￿1ving Wintor Suffolk Community FouThJ8tKin- AJvi¢9 for over 65$ The BelrierKling scheme - Cookery proieGI Ropo Tru$l- Ban8fits Sp8ciall$l CIUzen$ Advlu- &4P Lolt•ry Fund- IT Equlpmoht Suffolk Comrnunily Four•Jalon- Penslon Credit Awar?Tross Lottery Fund- Comrnunlty DeVelopM￿l Project 8ab8rgh Di$lrieA Coun¢il- Community Dovelopmgnl Prol•¢l Babgrgh Di8lricl Council- Office chairs Lottery Fund- Debt project Suffolk County Gouncil- Debt project c(￿0p - Outreach W8lls Hall c1t1z￿$ Advl¢•- Supporttrd Advlc6 S8mphlTP HomK- Oobi pr(1¢ Suffolk Community FourKlats'on- Household Sutwt Fund 17271 727 (141 14 17.2461 7.248 14,2081 4,208 <2971 17,4491 297 7,449 19,9411 19,941 Total fundB 17,468 207 473 -17.

Sudbury & South Suffolk Cftlzens Advlce Llmited Notes to the Financial Statamonts 14 Anatys15 of charltablo fvnd$ ¢onllnuod Incoming rosourcgs Resour gxpgndgd M¢)vement In funds UnTr$trl¢t¢41 lunds General funds 113,661 1111,1881 2,473 R•¥trlct•d funds Sudbury Town Council Hadleigh Town Coundl Sudbury MuThcipal Charfty Sulfolk Communlty Foundatityi- Over 759 Suffolk County Council - LWAS Sullolk County Council IMF Suflolk Communlty Foundatlon- B•neftts Sp6clall61 Sulfolk Communlty FourKlgllon- Surviving Winler Sulfolk Community FouThJallon- Advlté lor ovèr 656 The BèlrlèThJing Schgmg- Cookory prol• Ropo Trust- Benefits S￿rAalist Citi'zèns Adv•ce- EAP Lottery Fund- IT Equlpm•nt Suffolk Comrnunlty FoUThlat￿n - Per￿10Th Cr•dll Awareness Lirttery Fund- Communty D•v0￿ment Pmjecl Babergh Dl$lrfU Councll- Community Dev¢lownenl ProjeGI Bab•rgh 0181ii¢l Counril- o￿l¢e chol[8 Lottery FuThJ- D9bt project Suffolk C¢)uniy Coun¢ll- Oebl Pro￿ CO-OP- Outreach W9118 H811 CItIzgn6 Advl¢è- Supwrt*J Advice Ssmphwo Homo8- Debt projèct Suffolk Communlty Foundallon- HoU6¢hO￿ sUp￿rt Fund 17.000} {2,027) {1.0001 15,0001 140.0001 111,0141 (7271 40,CQO 11,C(N) 114) I1.OC￿l {2,3531 (3071 121,7551 17881 2.353 307 14,509 7B8 {7.246} 723 (7231 15.873 (20.0811 14,2081 (2.4841 13,2971 135,5491 750 1155.1081 3,000 28,100 12971 17,4491 135,167 119,9411 Total lunds 266 296 -1&

Sudbury & South Suffolk Cltlzens Advlce Llmltéd Note5 to the Financial Statements 14 Anatysls of charbbl• funds Icomparatl¥•$l At1$1 Apdl 2023 Net movement In furwjs Tran5feT b&￿￿￿n funds At 31st March 2024 Unr•8trlct•d funds Genèr81 funds 16,044 35A04 224,941 Restrict￿ funds Suffolk Covnty Council - LWAS Suffolk County Councll - IMF Suffolk Communlty Found•llon- 8•rnfit$ sp￿10115t Suffolk C<>mmunbty Foundab'on- Surviving Winler Suffolk Community Foundatson- Advice over 659 The Bafd6￿lnu Sch6m&- Cookery project Ropa Trust- Benaffls SF4clalSsl CitIZ￿3 Advice- EAP Lottory Fund- IT Equipmanl Lottery Fund- Comrnunrty Dev•l)prnent Prol•ct Lottory Fund- Reaching Communltlo Babèrgh Dl8lrkl Councll- Communlty Developmlnt Prol•¢t Babergh Dislrlct CouncS1- Offleg th8 Suffolk Counly Councll - Laptop Lottery Fund- Debt project 19,5701 9,S70 13,5501 10,000 110,0001 13,9071 11,1911 322 499 27,5081 135.4041 3,907 1,191 13221 14991 27,508 35,404 Total fund• Incoming ro$our¢o$ ReEourcei expgnd¢d Movement In lund$ Unr•strlctsd funds GtrMr81 fund6 113.971 1130.0151 116.0441 R•trkt•d lund$ Suffolk Counly Council - LWAS SLfflolk Counly Council - IMF Sltholk Community FouwKlalion- Ben¢fil$ Specialist Suffolk Community FouThlalion- SuNivlng Wlnt8r SLfftolk Communlty FouThJation- Advice for ov8r 65s Thg B•lri8ndin9 $c￿m•- Cookèry prol¥¢t Rope Tru$l- eenefils Specialist Crtizons Adklco- EAP Lolt•ry Fund- IT Equipm9nt Loltewy Fund- c[￿￿1￿V￿rtY Development Project Lott•ry FurKI- Rgochlng C¢Mrnunl￿S Babèrgh Di81iicl Cwn¢il - Community DevekI￿Ont Pr*cl Bab&rgh Dlstrfcl Councll - Offlce chalrs Surrolk Couniy Council . Laptop Lotsry Fund- Debl proloct 26,040 126,0401 (1,0001 111.5701 {3.8491 {1,1771 11,2261 18.1371 12621 19.5701 3,849 1,177 4.587 282 10,&)0 12,372 13.5501 10,IJOO 112.3721 13,9071 112,8581 {3.9071 {1.1911 322 499 128,0071 135.4041 11.667 25,382 100,383 153,38PI 1135,7871 Total funds 214,354 265,8Q2 51.448 -19-

Sudbury & South Suffolk Citizens Advice Limited Notes to the Financial Statements 15 Relatèd party transactlons There have been no related party transactions in this or thp previous repor￿ng year. 16 Employèo hnoflt$ obligations Tha Bure8u is a partScipatiDg employèr In Tho Pènsions TrusV$ Gn)wth Pban, which comprises Seriés I to 4. The plan Is fund6d and 18 not c¢)nlract8d out of the slata schemg. Sèri88 1 to 3 constitute a mulll- employer pension plan, there thg assets are co-mingled fgr investment purposes. and benefits are paid out of the plan's total assets. It is not posslble In the normal course of 8vents to Identify on a reasonable and conslstent basis thè ghare of th9 underlying assets and liabilitles bolonging to individual participating employers. A full actuarial valuation for the scheme was carried out at 30 September 2020. This valuation shOv￿d as$ets of £800.3m,118bililigs of £831.9m and a deficit of £31.6m. Empbyers particlpaling in Series 1 and 2 of Growth Plan 8re belng required to makg addltional oontrlbutions to h8lp to eliminatè this deflcil. Thè Bureau has nev&r partlcipated in these S8rles. Whi18t unllkely, il cannot totally be njled out that such contrlbutlons may arfs6 in th8 future in respect of the Bureau's past m6mbership Cf Series 3 of th& growth plan. 17 Tanglbl• fix•d a•60ts Plant and machlnery Flxlur•s and flttlngs Cofflpu¢•r equipment Totals Cost At 1st Aprll 2024 Additions At 31 $1 March 2025 34,603 8,g82 693 24,928 8,982 e93 24,928 34,603 D•preclatl•n At Isl April 2024 Charge for the year At 31st March 2025 8,982 451 16,033 2,968 18,999 25,466 3,048 28,512 8,982 531 Net book value At 31st March 2025 At 31st Marth 2024 162 242 6.92g 8.896 6.091 9,137 18 Flnanclal commltment6 Total commllmgnts under non-rAncellable operating lèases are as follows: 2025 2024 Amounts due within one year Amounts due b9￿en one and fv8 years 15,000 7,500 22.500 15.000 22,51)0 37.500 -20-

Sudbury & South Suffolk Citizens Advicé Limitad Notes to the Flnanclal Statemenls 19 Contlngent Ilabllltlos The Penslons Act 2011 relrospe¢tivgly altered the dellnltion of Series 3 of the Growlh Plan so that it became cat8goris8d as a 'deflned benefit, arrangement. As such. it is antlcipated that empk•y8rs such as the Bureau which partlclpaled in Series 3 will be liabk to meet a share of the defiGil on a buyaoul basls if Ihey leave the Growth Plan. The Bureau'8 estimated debi on withdrawal 8t 30th September 202415 £2,749. The Buroau has not provid8(I for thi$ liabillty In th8s8 fin8nclal Btatemenl$ sin¢e It has no demonstrable commitment to withdraw from the Gromrth Plan. If immèdlate withdrawal from the Scheme were lo be made, then sufflclent cash reserves are held to settle the Gonlinggnt liablllty, wlthout Impacting on day-to4ay opèrations. 20 Analy818 of a8$•t8 by fund lype 2025 Rèstricted funds Unr8Stri¢ted funds Tol81 funds Flxed assets Debtors Cash al bank ond in hand Creditors.. amounts falling due wllhln one year Not assèts 6,091 510 210.447 9,575 207 473 6,091 510 228,081 27,209 207 473 17,634 17,634 2024 R8slricled funds Unrestricted nds Total funds Fixed ass8ts Debtor8 Cash at bank and in hand Credltor6: amounts falling due within one year Nel ass•ts 9.137 9,137 715 276,617 61,528 224 941 715 52,984 53,699 223,633 7,829 21 Tran$f•r b•tWo•n funds A fund6T can specify tha activities for which a donation Of grant can be used. In these instances, the funds received ar8 restricted funds. Where funds are re¢¢lved for a specific project and costs of that project exceed funding received the deflclt 18 made up by a transfer from unrgstricted rns8N88 to restrided ro$orws. -21-