REGISTERED COMPANY NUMBER: 0182131D (England and Wales) REGISTERED CHARITY NUMBER: 1123253 BARKING & DAGEINHAM CITIZENS ADVICE BUREAU UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Berringyers LLP Lygon House 50 London Road Brornley Kent BRI 3RA BARKING & DAGENHAM CITIZENS ADVICE BUREAU CONTENTS OF THE F1Tr4ANCIAL STATEMENTS for the year ended.11 March 2024 Page Reference and administrative details Report of the Iruslees Independent exavniner's report St4lement of financi&l aclivities 10 Balance shee¢ Cgsh flow statement Notes to ihe cI5h floiTr statevnent 14 Notes to the financial statements 15 10 24 BARKING & DAGENHAM CITIZENS ADVICE BUREAU REFERENCE AND ADMINISTRATIN'E DETAILS for Ihe year ended.11 March 2024 TRUSTEES Ms B O Aiijolaiya Trustee Mrs E S Keller Trustee (Chair) Mr% S M Wi%einan Tru%tLL (Hun. Trcd%ufLr) Mr P Thealla Truslee (Vice Chair) Councillor l Robinson Co-opted Trustee Mr M M A Pon&Fo Ms G Talvan COMPANY SECRETARY Ms P M Salvador-Jones REGISTERED OFFICE 339 Heathwuy Dageiiham Esscx RM9 SAF REGISTERED COMPAIYY NUMBER 01821310 (England and Wales) REGISTERED CHARITY NUMBER 1123253 INDEPELNDENT EXAIIIIIYER Berringers LLP Lygon Hoube 50 London Road Brornley Kent BRI 3RA Page I BARKING & DAGENHAM CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 01821310) REPORT OF THE TRUSTEES for Ihe year ended.11 March 2024 The Iruslees who are also directors of ihe chari(y for the purwses of tl)e Companies Act 2006. present their report wiib the Iinancial sthtcmLnts uf thc clirtrity. t.or thL yeur endLd 31 MdfLh 2024. The tru%tL'LS hdVL ddoptcd the provi%ions of ALLOLinting und Reporting by Charities.. Sialenienl of Recomniended Practice applicable to charitie5 preparing their accounts in accordance with the Fii)aiicial Reporting Standard applicable in the UK and RepubliL of Ireland (FRS 102) (effective l January 2019). Barking & Dagenhain Cilizens Advice Bureau operating as Citizens Advice Barking & Dagenham is a member of Citizens Advice, thL opcralino namc of Ilic National Association of Cilizcns Advicc Burcaux, whicli providis a tranicwork for standards of advice and caseivork Inanagement as well as monitoring progress against these 5tandard5. Operating pol icies are independently determined by the Board of DireLtors in ol'der to fulfil its charitable objects and cotnply with tbe national Inembership requireinents. OBJECTIVES ALND ACTIVITIES OhjL>etives *nd Jims The charity's purposes, as set out in the objects contained in Ihe Coinpany's Memoranduin ot Association, are lo promote any charitable piirpose for Ihe benefit of the whole cotnmuniiy of Barking and Dagenham and neighbouring Boroughs ("the area of benefii") by the advancement of educdtion, the proleclion ot hedllh dnd the reliel.ot poverty, Sickne.45 und di%lres%, The Lharity's objeLls are defined as Abov¢. Our ¥Aims are focused on: io provide the advice pec)ple need for the probleins they face and, lo improve Llie policie% dnd prActice% thdl dileet people'4 live.%. Our service provides fr¢¢, ind¢penLlenl, contidential and inipartial advice to eiiervone on their rights aiid respoi)sibililies and wjorks to iinprov¢ the policies aiid pracli¢¢s that aftecl people's lives. W¢ value diversity. promot¢ equality and ¢halleiibv¢ disci-iiiiinalion and we ensure Ihese values inforin everything we do. Ensuring our work delivers our aims We review oui. aiins, objectives aiid activities each year. The aiinual revieiv seeks lo ex&niine our perforrnance. achieveinents and oulcomes. In carrying out ihe review we are ensuring (hal our aclivily is in line with our objectives aiid aims. Focus of our Ivork In line with our Strategy Plan our niain objective tor the year has been to continue lo maxiinise service delivery post 5igTnificanl funding & staffing reductions in 21-22 and continue modernise our service model & operational system to enable bervice growth, sirLn¥thLn our rL'%iIiLllLL' dnd lun¥Lr tLrni su%tainabil ity. Page 2 BARKING & DAGENHAM CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 01821310) REPORT OF THE TRUSTEES for Ihe year ended.11 March 2024 OBJECTIVES ALND ACTIVITIES Significthnt *¢tivitiLS Achievement and performance To provide the advice people need for the problein% they face we have carried out the following7 activity.. Website self-help adviee and infornlalion whicli links to the national Citizens Advice web resources. AdviLLlinc & wcb Lhal serviccs IhroLigh our Uniiersal advicL' aLccss team MDnday to Friday IU.OV to 10.UU. This is a dcdiLatLd Freephone number for Barking & Dagenliaiii residenls. Citizens Adl ice BaLk.Up Adviceline and web chal service teams support demand lor advice boih during and outside these hours between Monday to Friday 09.00 to 14.00 tliroug,h call reroutiiig. Thi% increa%e% our ability lo help rnnre local people. Intensive Specialist Advice & Casework Unil Service deliiery open Monday 10 Friday 10.00 lo 16.00 by referral from fronl line agcneiLS working with N uliiLrable and liard lo reach rLsidLnts. Enhanced weltare rights casework service tor residenis who are disabled or long tenn ill with DABD contribLlting ro delivery as a sub_contractor. Advice in Commiinity Settingrli funde(I hy the CwreiQter London Aiiihority with .%trategyic outreacli delivery ho%te(l in 2 primary schools, 2 food banks and ? communily liubg to eiiablL gyrealer adiiice aLLess for vulnLrdblL, findllLially excluded residents who are furthest away Irom adviLe serviLes. Oiilreach Partiiership with Specialisl Debi Free London Specialist debT advice deliveriiigv in outreach troni our main ottice. Partnership willi Havering LCA ihe Help To Claim delivery partner for Barking & Dagenham Job Centre Plus as parl of the Citizen% Advice nationdl Help lo Claiin Pdnner%hip fiinded by the Depdrlment of'work dnd Pen%ion.%. Specialisi Qualiiy Mark Legal Aid housing casework and represeniaiion. Our lawyers specialise in possession, eviction, homelessness & disrepair casework funded by the Legal Aid Agency. The head ofteam was a Legal Aid Lawyer of the Year 2021 fiiialisi. Oulreach Partnership with Shelier Specialisi Qualily Mark non-Legal Aid holising casework and representation delivering in ulrtrdLh frum our uffiLes. DV Flag East pro bono domestic abiise lainily advice. The service receives i'¢f¢rrals fi'om I'esidenls and front line agencies from Barking anLI Dagenham and surrolinding areas a5 part of d partnership with locthl tamily soliLiiors who provide pro bono adviLe and oller legial aid casework aiid represeiitalioii. Won Lawworks Best Pro Boiio 2021. Cos1 of Living Infoi'malion, Advice and Guidance Front line worker Capacily Building Project funded by LB of Barkiiig & Dagenham enobling 114 lo devglop th¥ partner4hip4 need lu reuLli more re.%idellt% witli tlie udviL¢ & %uppurt Iliey need in the L urrvnl cost of living crisis. Cost ol. Living Pan London Hardship Prevention service 10 meet the additional cost ot living advice needs of residents. All delivery and aclivily above continues to Ineel Government guidelines and pandeinic risk levels. Publlc benefit The Board of Trustees have had due regard lo the Charity Commission gLiidanLe on public benefLt and have complied with the duly in section 4 of the Cliarilies Act 201 l . Our activities are all del ivered iii liiie with our obj¢ctives and ainis and are wholly t.or piiblic benefit. Volunteer5 The Lhai'ily recruits aiid trains volunteers to help deliver our activities and we are wholly reliant uEx)n their many forms of voluntary assismnce trom advice, research and cainpaigrns to o￿lCe and adniinistration. Page 3 BARKING & DAGENHAM CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 01821310) REPORT OF THE TRUSTEES for Ihe year ended.11 March 2024 ACHIEVEMENT AND PERFORMANCE Contrlbutions of Volunteers and Paid Staff The cliarity success could not have been acliieved wiihout ihe hard work and dedication of volullleers and staff. The trustee board and seiiior management team i'eLognise the tremendous Lonlribulion made by the chk)rity's volunteers in their rnany fomis of voluntary assisrance 8iid without which the service could not operate. Throu&Thout 2023-24 the service ¢mployed I I paid work.ers I I FTE in loial froin 9.8 FTE ill 22-23). 14.? FTE (21-22) and; 16 FTE (20-21). In addition 3.5 FTE Volunleers worked together with paid stafl. lo ensure delivery of. our core and specialist activity. The challenges of i'eiruiting. training and retaining volunteers post Covid_19 Pandemikn continues lo alfect Inany charities in our seLtor. During the lo. In 23-24 we maintained a reduction in aur volunteer worktorce a% purt of our pandeinic our own volunteer cohort reduced by 83" re-slabilisaiion modemisaiioii focus. Who used and benefited from our services. Duringi the re￿rtIng year ￿'e udvi%e(I S523 clients across all oiir generali%t anil specidlist ddvice and cdsewfirk Drojecls of which fi4 /0 werL ddvised by 'phone {Advice line I l O/.: other telephone dLlivery 13ti1.), 250/. by email and I l O/. helped in PL'rsun or by webLhat. This is good news as il demonstrates thtst our modernisaiion progrtsmme is iinproving our ability io meet deinand within k)vailable r¢sour¢¢s. OLir Inain client profile in 2023-24 continueti lo retle¢l pre-Covid-19 Pdndeinic trend% with di.%abled and long term ill re.sident represeniing 48 % of all advice seekers. Wliilsi down from 55(p/ in 22-23) Ihis vulnerable group i'emains ar unprecedenied levels This reflects a trend avross Citizens Advice trend due to the continuing Lost Living Lrisis and continuing government welfare reform. Our equalities dale is showing thai beneath Ihe main Irends we are reaching Ilie most vulnerable and hard 10 reach. We area really plea4ed with the Advice in Cvnimunity settin¥% parlner4liip al uur ¢onitnLinity Pdrlners a% they are eiiMblin¥ u% to delivery ddviLe t hai'd lo reach vulllerable residents and new cominunilies wlio have iiol a¢¢essed advice services before. Our front line worker advice referrals have i+tarted 10 migrate onlo a new e-referral pluiforni, Ret"ern¢i and this will enable us to develop that platform for others lo refer viilnerable residents tl)ey work willi iiito our service. Overall uiir lop 3 enciuiry area% LunlinLl¢ lu be welfarv benefit% and lax Lredit%, debt and mL)nvy and hoii4ing. Hvwever gn%Liing aLLe4 lo chai'itable siipport iiicludiiig fwd is .3rd highest in lei'ins of tlie help people need for Ihe probleins Ihey face. This Irend i'eflecis the rise we saw in 2022-23 in advice demand across all key advice indicators of the c.ost ot" Living crisis and our new Pan London Prevelllioll Hardsliip service 15 Vltal to be able to Imeel the additional advice needs ot residents Ihat come when the? cannot aflord basiL household essentials. Across our welfare benefits and tax credils advice and caseivork, we generated a iotul of £3,428,684 in additional income for our clients with an additional £1,6811,161 through our partnership delivery with DABD {UK). All olher services continued lo respond well in 23-24 10 illeel servi¢¢ & fund¢r goals. The LBBD Cost of Living funding which is enabling our front line worker referral developmenl. the capacity building of froiil line IAG skills and knowledge. adviee infomalion and signposting in one place has been vital for our modernisalion and growth ambition as il paves the way lor a refresli of our BD Advice Plus torum for 24-25. Factors Affecting the ALhievement of Objectives In a worsenin8 environment for rcsidenls and Loinmiiniti¢s ab they come oul of the Covid-IL) Pandemic straight into an unprecedented Co%1 of Livingy cri%]% we have beeii increa%in¥ly concerned about the level of over deinand lor our advice %ervice%. Sinc¢ ilic Paiidciiiic advic¢ uiiiiicl dcii)aiid acr055 CitlZCL15 Advicc offic¢5 is 70 11) il)cludiiig Cilizciis Advicc BaJ"kiiig & Dagciiliaiii. 2022-23 saw is coming out of- an unprecedented downturn which we are still working to recover from. We entered 2023-24 with a refreshed 'meei demand, ambition Barking and Dagenham is the poorest Borough in London. Our residents are amongst those mosl hdrde%l hit in the country. Our clldrity mi%51on requires to focus dll resDurce.% (Trn this. Page 4 BARKING & DAGENHAM CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 01821310) REPORT OF THE TRUSTEES for Ihe year ended.11 March 2024 We qid iii our 2022-23 report tliat the deN¢lopineiits gains made to illoderni5e our service and operatingr 5yStetn Th'ould enable us to build more strongly into 2023-24 and place us in a posilion lo focus on re-growih. In ?023-24 as part of tlie second year of our strdtcgy plun, we have foLu%cd on the nLed to maximise the etTILienLy of OLir existing rc%ouiLCS and quality d%SurunLL regime%. We are pleased to that in doing so we have increabed the number of residents we advise. At the start of 2021_24 we set an ambitious stretch targyet to meet 40 /* Ot"advice demand and at 37.7￿ we almost met this at 37•/0. Gii'en our resources this acliievement, pariicularly so iinniet demand across all oiher Cilizens Adviee offices in 2023-24 has noui risen lo 760/0 and they are meeling only 24 /0 of ovcrall dcinand. There its however a lol more to do in 20:4_25 and the coining years. The future of our charity is kery much at risk as we enter 2024-25 due lo new ti%cal threals to local auihoritie% acros% multiple tr()nt%, includingr LB Barkingy and DagTenhain (LBBD), our core funder and largest champion of oiir work. The last quarler of 2ll23-24 quickly became a period ot liuge uncertainly due to the unprecedented challenges that LBBD ilselt. taced. This in turn has illeant ihat w¢ had lo revise our own strategic planning and service delivery ambitions quil¢ rapidly. In this contexl an(1 ipiven the uncertainty for %laft, %onie ot whom left to take up po%L% elsewliere, our pertormdnce lo &ctivily in 2023-24 is Oulslanding. FINANCIAL REVIEW Fliiaiicffial poslllon Tlie chdrity lid(I net oul¥oin¥ re%our¢eti on unretilricled lund¥ re4ultin¥ in d %urpluli ot £56,886 (2023 - £5,24? delicit). To¥eihei' with Ihe a¥cumulaied surplus broughi fonvard fi'oin previous years, Ihe coinpany now has an accuinulaied surplus on unres(ricied funds of £244,033 (2023 £187,147I. Prlnclpal fundlng sourees Tlie ILTrtul iniome for tlie year ot £5() I, I XO represents ll nel illLrell%e ol. £39,124 Loinpared lu 2022123. Tlie trustees extend their 8in¢ere graliliide lo Barking and Dagenham Coiin¢il, who coniinue lo support the key (core) operating capa¢i¢y of the cliarity. Investment pollcy As required in ils Memorandum, paragraph 3.19, in furiherance of ilb objects, and for i)0 other pU￿oSe5, the Coinpany lias the power tu invest ur depu4il fund% in anv la￿,ful Imanner (but lo iiiv¢s1 only after obtaining prufe4%ional udviLe und huvin¥ regard tl) the suilabiliiy of investments and tlie need for divei'sificalion). Reserves policy Barkin4 and Uagenham C.ilizens .4dvice Bureaii is required lo ensure that free monies al'e available in each financial year lo meet any rL&sunublL t"Ol-LSLLdblL L'untingLnLy. ThL IruslLL% LonsidLr tliul li would bi prudLnl to %Lt dsidL un uinuiint Lquii'ulLnt tu thrLL month.s, operating expenditure. The value of this Iiill be calculaied usiiig ali aNeraEe of 3 moiiths running cosis based oil the curreni annual budget. This is reviewed on a quarterly babis. In 2022-23 11)¢ Board brouglil in a policy of fiscal prudency io help (he charity recover from significani Covid- I l) Pandemic related fuiiding rLduLlivnts. DL%PitL u dLfiLit oiitturn in 2022-23, Illi% planning hd4 produLcd a IniiLh nLLdLd %urplu.s in 2023-24 to %lart lo .%Lt on track the Charity's fiscal recovery. However: the sudden fiscal challenges for LBBD emerging in Quarter 4 2021124 place profound new risk and pressures on the Charity and its future sustainability. As we enter 2024.25 with continued core funding uncertainty, the policy will be uprated and a prudeiil approach maintained. The reserves policy figTure at Ihe end 01. 2023124 equates lo £244,01_l. Ai the e.nd of 2021124 Ihe. aeliial level of rese.rves (i.e. vnreslricied fiinds le88 designated and fixed a8sels} loialled Ll 94,842. Golng eoncern After InakinLr further appropriale enquiries, tlie Trustee% h&ve a rea%onable expeclalion that the coinpaiiy ha% adequate retyource.% to oiitinur iii opci.alioiial cxistci)cc fol" tlic foi'csccablc futur¢. For tliis r¢a5011, tlicy coiitiiiiie lo adopt tl)c goiiig coiiccrii ba515 ILI prcparing Ilie financial slatetncnts. Page 5 BARKING & DAGENHAM CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 01821310) REPORT OF THE TRUSTEES for Ihe year ended.11 March 2024 FUTURE PLANS Our focus on data driven delivery insiglit has slrengihened our ability lo demonstrate our Return L)n Investment, the outcomeb and imi)dL't we aLhiLve for re%ident%. This means that the Charity will be able lo show ils value in Treasury terms aiid also continue lo reposition well and robustly to Secure for charitable fundin&F iii a vastly competitive funder eiivironment. Our partnLrship dLvLlopinL'nt work iii 22-2.6 has moved on positlVLly in 2023-24 throu(Fh Ihc conlinucd partncrship dcvclopmciil work funded by both the GLA Advice in Coinmunitv Settings and LBBD Cost ot'Living IAG tunding. We aim to 4tart work in 2024-25 to cons0lid4ile these strunds of work and our various Pktrtner%hip delivery piece% under one uinbrell by refresliing and re-launching the BD Advice Pliis neiwork. This was a successfiil besi practice project originally fiinded by Ilie Big Loltcry. It lias LontinuLd through a t"OLUS on working closely with kcy NTC".SE SPLLialist ddviLc chariliLs. In 2U24-25 our inlcnlion is 10 re-grow tront line worker Inembership across Ihe VCSE and Public sector who reach and connect with vulnerable residents and hard to reach cominunities. The modernisation of our operaiing Model will continue into 2024-25 as we gaiher the learning froin 2021-24 10 know beller what worked and whdl could be belter. The performance etyiciency gains made in 2023-24 have giv￿7 us the confidence ihat we can work fiirther in 2024-25 to consolidate the key Llevelopment SIr￿ndS dnd briiig them alio¥ether. This iticludes finishing rhe neu, volunteer Adi'iser recriiiln)¢nl piltsis ond ad¥'iu¢ 'capaLitv building, palliwavs. This will lead 10 the unrollinLY of a new best pi'a¢lice progiraniine To re-build our adviser resource and 're-gyroiv our owii, as we had previously done in the years before the Covid-19 Pandemic. Our new ambilion in this space includes a path to Qualifying Work Experience opporlunilies for lo¢ul people with dinbitionq to become qudlitied s1TrliLilor8, The Board musi continue 10 keep risk iThitigation at the top of our planning. The prot.ound uncertainty to our LB Barking & Dagyeiiham core t'ui)dingy arisingy in Quarter 4 2023-24 is set to Contiiiue into 2024-25 and for the near lulure. The skill% Lri%i% in Ulir %gclor niak¥% it diffiLult tu rel ruit new adviLe .4taff. SiiiLe th¥ Covid-19 PunderniL thi41i&% been LaL14ing higher wage coinpeiitioii and ￿'age inflation Ihat is fuelled thrtlier by the cost of living crisis. In Quart¢i' 4 2023-24. with the new unprecedented unceitainly lo our core tunding,. key adiiice slafl, letl for hib,her paid work elsewhere and this is again a new risk for Ilie cl)arily. The challenges and additional pressures on the workforLe Ihrough waves of L'hangL 4inL'L thL sturt of thL CoviJ-19 PundLlniL dnd rLLcnt LXPLfiLnLL% in Qudncr 4 202J-24 hdvc highliglilL(I thL nLLLI lo rL'fi'L%li our culiure. values and Human Resource approach. We see this as essential for the new operating model 10 be successful. The negyative inipacts and risks SlllC¢ the Covid-19 Paiideniic are now not just at7ecting, the charity's irnmediate survival and future susiainabilily in funding lem)s as LBBD, like oilier local council's slruggl¢ with inflalionary driven op¢ralin8 eosls. Bui for r¢sidenls thLnL%clvL%, WL LXPLLI tu .%LL vildl prL"VLnlalivL and Lt'isi% LounLil SLfviLL% that low inL4)ImL dnd vulncrablL re%idLnts iK'nLfil and rLIy upon di1ninish. This will increase advice seeker demand in Ihe short lo mid-terni and single advice inlerveii1ion5 to gel good outcomes will lengiheii further. In 2021-24, the Board's ne.w finance. siralegy (pill in plare in 202-2!) has enabled lis lo mllke. lip signiflcanl logses in previoiig years. Tliat poliLy dnd our fuiiding %iralL¥y will nccd to bc adjustLxl yct again tu Cn%UTC thL Lharily Lan btecL' thruuuh the pulLntial tL%Lal losses and ne￿, tinancial risks we gee. As ever and Inore 40 now and 'io be,, we Inu%1 relain full and releiille%% focus on increasingy deliiiery to Ineel current resident advice dcinaiid loo iiiaiiy ai'c alrcady falliiig out of ba5LC social wclfaic iiiiiiiiiiuiii CLltiil¢incii15 sucli a5 IIICOLllC aiid Iiou5iiig, falliLig iiito dcbt just to 'cat and heat,. Our Lollaborativc work iviili partnLrs inLisI t-OLUS on working morc LlosLIy so IVC Laii USL all our knowlcdgi dnd skills to gel residents the right help and support when Ihey need il so 'no one is letl behind,. Page 6 BARKING & DAGENHAM CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 01821310) REPORT OF THE TRUSTEES for Ihe year ended.11 March 2024 We are confident that our plan5. However, we have not yet recovered froin the si&Fiiiticanr down turns in 20.1-22 and siiice then the cliantable funder eiivironment has becoine ever more challentFing and ihe risk of only being able to secure very short-term cycles of frugmLntcd t"unding 1% not %u%tdinublL duL tu thL rapid LhungL Lycle% this Lreut¢% for re%idenls dnd our workforLe. Our ULtivily ubove in 2024-25 is essential to creale a stable. viable and sustainable service approach and delivery growih in an environnient where ¢haiige, turbulence and environmental shocks appear ¢urrentl J lo our charity to have become a new iiormal. STRUCTURE, GOVERNANCE APID MANAGEMENT Governiiig d[￿uMe￿It The cliarily is controlled by its governing document, a deed of. trust, and constitutes a limited company, limited b). guarantee, as defined by the Companies Act 20U6. The charily's Articles of Associalion are Ihe model Articles ofAssocialion recominended by ils Inembership body C,iliz¢ns Advice. Recruitment and appointment of new trustees Trustees, who are also the Directors of the Coinpany, are elected from the local communit), and in line with sk'ills needed for eff¢¢live dnd SLicce%%tul governance. The trustees who have served during the year can be seen on page l. Nojie of the trustees has any beJiefiLial interest iii the Lompany. All of. Ihe Iruste¢s are members of tli¢ company and giuaranlee to contribute £ l in the eveiit of a windingy up. Oryanlsqtlon41 struLtur¥ The ehariiy is governed ihrough a i1￿[ee board. TrusTees who have lield office during ihe year are listed on page l. The Ariicles of Association prL)vide for a minimum of three and A maxiinum of fLfteen trusiees. Trusiees are elecied 10 Ilie Board for a Iliree-year period and are appoinied by a resolution of ils meihbers ai an AGM. The board has powers to Lu-opt member% wlio shall retire al the fullowing ACJM and Indy ot7er Ihein%elve% for re-eleLtion. c.itizens Advice appoints a representative who attends the Board as & non-voting member. The board is supported by sub cominillees. covering Finance and Humaii Resources, Officer Group and Services and Operations and wurk ￿rOup4 thj WorL in progress Debiors C.ds11 dt bank ￿]d in hand 14.921 1.14,601 277.254 426.776 14,921 134,601 322 819 472.341 37,039 37,024 255 635 -329,698 14 45.565 CREDITORS Amounts falling due within one 15 (191,934) (191,934) (110,6611) NET CURRENT ASSETS 234 1142 280 4117 219030 TOTAL ASSETS LESS CURRENT LLABLLITIES 234,1142 49,191 2¥4,033 227,147 PROVISIONS FOR LIABILI'I-ILS (40,0011) (40,000) {40,000) IYET ASSETS FUNDS Uni'esirilled funds TOTAL FUNDS 194 842 187 147 244 033 244 1133 187 147 187 147 The Lliariiable conipaiiv is ¢niiiled io exempiion from aiidil under Seciion 477 of lh¢ Compani¢s Act 2006 for Ihe year ended 31 March 2024. TIIL IllLtnbLr4 hdVL not rLquirLd thL Lompdny to ubtdin dn audit uf il% finllnLial .4tdtLIllLnls for thL yLiir LiidLd 31 MdrLh 2024 i accordance wilh Section 476 of the Companies Act 2006. The Irusiees acknowledge their responsibilities for L'n%uring Ihut IhL LharitablL Lompaiiy kLLI)% aLLuunting iL'Lurds thJt LDinply with Sccliuns 386 und 3%7 uf thL CompaniLs ALI 2006 and preparing fLnancial slalemenls which give a Irue and fair view of the state of affairs of the charitable company as al the end of each financial year aiid of il% surplu5 or deficit tor each fiiiaiicial year iii accordance witli the requirenients ot Section¥ 394 and 395 and wl)ieh oilietwise comply with Ilie requirements of Il)e Companies Aci 2006 relaiing lo financial sialemeiils, so far as applicublL to Ilic charitablc company. (b) The notes fonn parl of iliese finaneial statements P¥AEe I I continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU (REGISTERED NUMBER: 01821310) BALANCE SHEET_ continued 31 March 21124 The5< financial statements have been prepared iii accordance with the provisions applicable to charitable companies subject to the small companies regime. The financial qlatements were approved by the Board of Trustees and authorised for issue on 5 December 2024 and were bigiied on ils behalt"by.' Mrs S M Wisemaii - T￿￿tee The notes fonn parl of iliese finaneial statements Page 12 BARKING & DAGENHAM CITIZENS ADVICE BUREAU CASH FLOW STATEMENT for Ihe year ended 11 March 2024 2024 2023 Nores Cash flow5 from operating activities C.&%li gLncrated tiom UPir&tion5 Nel cash provided by operating aclivilies 64.800 54.062 54,062 Cash floivs from investing activitie5 PurL'hase of tangible fixed ass¢ts' Inleresl received Net provided by investing ailivitie (860) 449 449 114 Change in cash and cash equivalents in Ihe repvrting period Cash and cash equivalents at the beglnnlng of the reportlng perlod Cusli L￿511 L'4uivuIL'iils ai iliv the reportijig period 67,184 54.511 255,6.15 201.124 322 819 255 635 The notes fonn parl of iliese finaneial statements Page 13 BARKING & DAGENHAM CITIZENS ADVICE BUREAU IIOTES TO THE CASH FLOW STATEMENT for Ihe year ended 11 March 2024 RECONCILIATION OF NET INCOMEI{EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES 2024 Net in¢omellexpenditurt) for the reporting period (as per the Statement of finaneial activities) Adjustment5 for". Depreciation charges IntciL%t ICLcivcd Decrease in work in progress Increase in debtors Iiicre&5e ill creditors et cash provlded b), operatlons 56,886 (5,242) .234 (449) 47,925 (23,955) (3,244) 22,118 (97,578) ANALYSIS OF CHANGES IN NET FUNDS At 1.4.23 Cash flow At 31.3.24 et cash Ca%li at bdnk und in hand 255 635 255.635 255,635 67,184 67.184 322,819 322,819 322,819 TotAI The notes fonn parl of iliese finaneial statements Page 14 BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FTNANCIAL STATEMENTS for Ihe year ended 11 March 2024 ACCOUNTTNG POLICIES Bthsis of prtpthring th¢ finthn¢ithl sttht¢m¢nts Tlie financial slatenieiils of the charitable coinpany, which is a public benefit enlily under FRS 102. liave been prepared iii accordaiice with the Charities SORP (FRS 102) 'AL¢ounting and Reporting by Charities.. Sialemenl of Recommended PractlC¢ applicable to charities preparingT their accounTS in accordance with the Fiiiancial Reporting, Standard applicable in the UK and Republic of ireland {FRS 102} (effective l January 2019),, Financial Reporting Standard 102 'The Financial RLponing Standard applicable in thc UK dnd Rcpublic of Ircland, and thL Companics Act 2006. ThL finaiieial slalcmciits have been prepared under the historical cosl convention. Income All inLome is incliided in Ihe slaletnenl of financial a¢livilies ￿'1)ell Ihe charity is enlilled lo Ihe fiinds and the ainounl can be InLasurcd witli rLasonablc Lcrtainly. InLomL is dLfcrrcd only whcn IhL Lharily has to fulfil Londititsns bLForc bLLoming entitled to it or where Ihe donor has specilied that the incorne is to be expended in a tiiture period. Vollinldry income is received by Wdy Qt grant8, donations and gift.4, incliiiling, g¥ift did income where appliciihle. an(1 i. inLluded in full in the slatemeni of financial activllies when receivable. IncomL froin granls, wliere related tc) pL'rfonmdllLe i)nd specitlL deliverables, are aLeounled for when it is probable that the incol￿e will be reLeived and the amount can be Ineasured r¢liably and is not det¢rr¢d. Dondied %ervice4 and fucilitie¥ ure included al the vdlue to the chdrity where thi4 can be quanlilied dnd i.¥ niaterial. The Vdlue of serl'ices provided by volunteers lias noi been included in ihefe accounis. Expenditure Expcndilure is recognised on an accrual basis as a liability is incutted. Expenditure ii)cludes any VAT which cannoi be fully reLovered, and is reported a% part ot" Ilie expenditure lo wliiLh it relates, Exptnditure on raibing funds,. Loinprise the Losis asso¢iutecL with aitraLling voluntary inuome. Charitable expenditure cornprises those COJIS inCUr￿d by the charity in the delivery of lis aclivilies and services for ils beiiefiLldrie%, Th¢ primary fLinLtivnal JLtivity of the Lharity 1% the giving uf free and Luntidential udviLe tu thv publiL. It includes both costs tlial Can be allocaied dii'ectly lo Ihis activity and those costs of an ii)direcl iiaiure necessaiy 10 supporl them. Support eosls includes all those overhead costs of otTice and bureau accDmmodalion, ulilily sei'vices, and other services and LLi%l%, whiLh arL in .%uppurt uf thu (ILtivity. Thcy ul%0 inLludL tII0.SL not usboLialLd with thL othL'r two hLuding% dnd iiicludes costs of meeting the c0115tLtutioiial and statutory requirements of Ihe chariiy. the aiidit fees and costs linked 10 the slraiegic management of Ihe charity. They have been alloLaled lo aclivil>' cost categories on a basis consistent with the Ube of re50ufies. TanRibl¢ fixed assets Depreciation is proirided al the following annual rales in order to wrile off each asset over its estimated useful life. .Shorl leage.liold Computer ￿luipment 120/iJ on cotl 2U'/o un cost All assets costing more that £l,OUO are capilalised. Work lii pi-ogre55 Work iii progress is rLLo¥niscd at thL point whLn thc outcoinc of Ihc rL'ndcring of bcfviccs Lan be cstiniatcd rcliably. Work in progress eornprises ot. revenue as%ociated with services provided by reference to the stage of coinplelion at the end of the reporting period. P¥AEe 15 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 ACCOUNTTNG POLICIES - continued Tthxthtion Tlie company, being a regislered charity with Ininimal trading iiiconie, has been granted exemption froTn lax under Section 505 of the Income and Corporation Taxes Act 1988. No provisiDn for laxalion has therefore been made in these accounts. Fund &ccountlng UnrLslriLtcd tunds can bL usLd in aLLordanLC Wlth the cliarilablc objcL'tivcs at thL discrLtion of thL trustccs. Designated funds comprises unrestricted funds that have been set aside by the trustees for particular purposes. The aiin and u.%e of each de%igTnated tund 14 %el out in the note% to the tinancial %tatements. Rcstriclcd funds can onl> bc USLd for partlLLJlar rcstriLtcd purposLS Within the objLLls ot Ilic cliarity. Rcstrictions arisc whLn 5pecitied by the donor or when tunds are raised tor parlicular restricted purposes. Further expldnalion of the nature and purpo%e ot.edch fund is included in the nole% to the Iinancial 4talemenL%. Pensi(Jn costs Ind nther ptsst-retirement benefils The charitable cornpany participates in a Inulii-einployer defined benefit pension scheine. Contribution payable to Ihe chariiable company's pension scheine are charged to Ihe Stateinenl of Financial Activiiies in the period lo which Iliey r. This 5clieme 1.4 e104ed lo new einployee%, The charitable Lompany also tsperateg a defined Contiibutioii p¢nsioii sLheine. Coiiti'ibulions payJbl¢ 10 charitable Lompany's peiisioii scheme are ¢har&Jed lo Ihe Slal¢meni ot. Financial Aciivilies iii tlie period to which they relate. Vulunteers and don8ted servi¥es and f41ilities The value of services provided by voluiil¢ers is no¢ iiicorporaled into tliese financial slalements. Further details of the contribution I￿ade by volLinteers Lan be tound in the Trlisiee Boards annual report. Debtors Trade and otlier debtor4 r¢Logni%ed at the %¢iilem¢nt amount due. Prepayment4 are vulued at the amount prepuid in advance. Cr45h at bank and in hand Cash al bank and in hand includes cash and bhor( lemi highly liquid inve51inenls with a shorl inalurily of three months or less fi-um thL dulL uf uLciui%ilion ur OPLnin¥ of thL dcposil ur %iniildr aL'Luuni. Creditors and provisions Creditors aiid provisioiis are re¢ogTnised where the charity has a iiresenl oblibTation resultinb, from a past event that will probably result in Ihe Iransf¢r of funds lo a third party and Ili¢ ainounl due lo seiil¢ lh¢ obligalion can be rn¢asured or Ls1iinalLd rLliably. CrL'dilor% and provisions arL normally rLcugni%Ld al Ihcir .scltlLmcnl ainount uftcr ulluwing for any tradL discounts due. P¥AEe 16 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 DONATIONS AND LEGACIES 2024 2023 Donations 156 INVESTMELNT ILNCOME 2024 2023 Deposit account interest 449 INCOME FROM CHARITABLE ACTIVITIES 2024 2023 Aclivily Cliuritdble ￿CtiVItie Charitable activities Grant Advice 164,9011 -192.880 557 780 106,900 414 707 521 (￿7 CJrÉinl% received. included in tlie ubo)ve, dre il% follo￿,%-. 2024 2023 London Legal Support Trust The Acce%% to Justice Fund The Greater London Authority Fund The Lebyal Education Fouiidalion GLA Cost of Living AdviLL' Ciiizens Advice Cost of Living 10.000 l O,(K)O 14,672 53,895 s,￿0 63.118 37,500 39,2152 164900 CHARITABLE ACTIVITIES COSTS Direct Cos(s (s¢¢ iiole f)) Suppon cosis (see nule 7) Cl)arilable aLliviliet> 329 159 175 135 504 294 P¥AEe 17 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 DIRECT COSTS OF CHARITABLE ACTIVITIES 2024 2023 Staff costs Contrnct partiiers Volunteer, travel, subsistence & other staff costs Disbursements 265,125 55,768 2,794 281.879 55,76 26,358 329 159 370 498 SUPPOR T COSTS Human resources Goveriiance costs Other Tolals Charitable activities 1058£2 175 135 Support costs, included in the above, are as follow5.' 2024 Charilable aclivilies 202.1 Total activities Wages Social security Pensions Rent and rates Iii%uranLL Light and heal Telephone Postage and siaiionery Membership ¢ind siibscripiioiis Training Cuiiiputei. Losls Coiisultaiicy Stoi'age Mainienance and cleaning Depre¢iation ot'lai)gible fixed Independent examiner Leg>al aiid profess ional 49.SOO 5,570 7,920 12.12.1 2.605 l.A49 11,328 5,990 17.614 683 8,088 34,569 3,171 2.480 49,500 5,870 3,961 12,359 2,394 2.71 9,175 3,263 18,623 926 7,426 22,344 3,175 6,234 5,500 5,500 787 175 135 P¥AEe l 8 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 NET INCOMEI{EXPENDITURE) Net inLoLIILI(CXPLnditure) LS Stated aftcr Lhurgiiity(Lrediting): 2024 2023 Independent examiner Depreciation - owned assets 5,500 5,500 TRUSTEES, REMUNERATJON AND BEINEFJTS There were no Irustee%' reinuneration or other benefit% for the year ended 31 M&rLh 2024 nor for the year ended 31 NlarLh 20?3. Trustees, expenses Tliere were no tmslees, expenses paid for Ihe year ended 31 Marcli 2024 nor for the year ended I l March 2023. STAFF COSTS 2024 2023 Wages and salaries Social security costs Other pension costs 290.860 2.1,579 305,546 24,914 328 121 341209 The aierage nionthly nuiiiber of employees diiring the year was as folloms.. 2024 2023 Service delivery Support 12 14 No employees received emolLimenls in excess of £60,000. li. COMPARATIVES FOR THE STATEMENT OF FINAIYCIAL ACTIVITIES UnrL%triLtLd fund DL%i4llatLd RL%triLtLd fund fund.s INCOME AND ENDOIVMENTS FROM Charllable actlvltles ClidritdblL aLtiviliL 424,707 96,900 521,607 Invebtment income Total 449 425 156 449 522 056 EXPENDITURE ON P¥AEe 19 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES- continued Unrestricted Designated fund Restricted Total tunds Charltable &ctlvltles Charitable activities 424,163 52729R NL'I, INLUMLI(LXPLNL)I'I'URL) (6,235) {5.242) RECOLYCILIATION OF FUNDS Total funds brought fonv2)rd 132,472 49,917 192,189 TOTAL FUIYDS CARRIED FORWARD 113,465 187 147 12. TANGIBLE FIXED ASSETS Sliort leaseliold Computer equipment Total COST Ai l April 2023 Additions Ai 31 March 20?4 DF,PRF.CIATIOIY Ai l April 2023 c.harge fi)r year Ai 11 MarLh 2024 NET BOOK V.4LUE Ai 11 MdrLh ?024 Ai 31 March 2023 5,255 56,212 860 61.467 62 5,255 48,095 53J50 13. WORK IN PROGRESS 2024 2023 Work-iii-pro&yress P¥AEe 20 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 14. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 21124 2023 Trade deb¢ors Prepayments and accrued income Prepayineiils 128,940 29.(iK) 134 601 15. CREDITORS: AMOUNTS FALLILNG DUE WITHIN ONE YEAR 2024 2U23 Trade Lredilot Social security and oilier taxes VAT Other Lreditors Accruals aiid d¢t¢rred incorne ALcruid cxpLnbL 25.832 1.291 35,876 14,075 2.017 87.784 5,5UO I10(()8 107,688 20.21)7 1919.14 16. LEASING AGREEMENTS Miniilluin leu%e paynienl% under nun-LunLelluble operaling le£￿e5 fall due follow4.. 2024 2023 Within nne yeai, BL'lwuLn unL' and tIVL yLar 1.14 574 574 17. PROI'ISIONS FOR LIABILITIES 2024 2023 Provisions Repairing obligation on leased preniises 125 year lease cominencing 1999). The charity does Iiol iiilend lo move to new premises at the end o( tlie lease term. The provision for dilapidation5 takes into COlii+ideratioii the repaii. work undertaken duriiigy the year, P¥AEe 21 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 18. MOVEMENT IN FUNDS Net movement in funds Al 31.3.24 At 1.4.23 Unrestricted funds General fund Fixed assets EqLiipmcnt rL%crvc Preinises fund Development fund 133,465 5,117 5,565 15,000 61 J77 (4,491) 194,842 5,565 Is.000 187 147 187 147 56.886 244 033 244 033 TOTAL FUNDS Net movcmcnt in fund%, LllLluded in thL JbovL arL follow%'. Incoming re4ources Resources expeiided Moveinenl in t'uiiil UiirèstriLted funds Geii¢ral lund Fixed as¥ets 406,280 (344,903) 61,377 4116,280 (349,394) 56,1186 Restrlcted fund The Grecller London Auihorily Fund The Legal Educatioii Fouiidalion GLA Cost of Living Advice Citizens Advice Cosi of Living 63,118 37,son {63.l18) (37,50n) (39.282) 1.5 oiiu) 1 $4 1)110) 504 294) 154 VJOO 501180 TOTAL FUNDS Comparatlves for movement In funds Net movement iii fundb Al 31.3.23 At 1.4.22 Unrestricled funds GLn¢ral fund Fixed assets Equipinent reserve Premises fund DLvLIopmLnl l.und 1.12.472 14,352 5,565 15.000 25.OIMJ (6,235) 8,117 5,565 15.000 25.UOO 187 147 1147 147 TOTAL FUNDS 192 3149 P¥AEe 22 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 18. MOVEMENT IN FUNDS - continued Comi)arative T]L%t movLmont in funds, inLluded in thc ubove urc follow%: Incoming resources Resources ¢xpeiided Movement in fruiiiLs Uiire%lri¢l¢d funds General tund Fixed assets 425.156 (424,163) 993 425,156 (430.398) (5,242) Restrleted funds The ALLes4 to Ju%liLL Fund The Greater London Authority Fund The Legal EduLalion Foundation GLA Cost ot"Living Advice 14.672 (14,672) {53,895) (5,OOU) 23 3J3) 96,900) 527 2911) 5,000 )6.900 5?2.1156 TOTAL FUNDS DESICNATED FUNDS Flxed Asset reserve Tlie reserve is to cover tuture depreciation. Equipment resvrve Eqiiipmeiii reserve is lo ensure thai there is sufficient mone￿. lo replace equipment when il becomes obsolete or beyond economic repair. Premlsey reserve A re%erve to provide for the ¢o%l ot. relocdling to neH' prenii%es either at the expiry of the current lea%e or if. larger preinise arc dccrncd llCCLssary, and for the cost of major rcpairs and Imaintcnancc of ihc burcau for ihi ncxi nuinbcr of yLtirs. Development reserv¢ This reserve is 10 allow (he blireau lo underiake (he development of new projects and areas of work aiid lo conduct full fea%ibility studies oil the advi.sabiliiy ot su¢h pr()po8als. RESTRICTED FUNDS Ciptali$e/ Debt Fl'ee London This liind is lo provide a gener4l1isl debt and money advice project. Famil). legal Action Grvup ' DV b1gLV Last" Tliis fund is lo provide privaie sector housing advice, advocacy & mediation. CiliLcn s Adi'ice Help to Claim This tund is to provide lesyal advic¢ tor ¢laiminst universal Q￿dI1. P¥AEe 23 continued..- BARKING & DAGENHAM CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued for Ihe year ended 11 March 2024 18. MOVEMENT IN FUNDS - continued A¢¢¢s's to Jusli¢¢ Fund Tlie fundillg is for ihe coft of living legal supporl grant. LBBD ARG Gr￿nt This tuiid is to support local businesse5 during Covid 19 restrictions. LBBD Project Grant This fund ib lo suppori the DV Flag pro bono projcLt. Citizens Advice Innovation Community This fiind is to enable local busiiiesses to increase their capaLlty to deliver the demand durine Covid 19. Citizens Advice Cost of Living This fund is 10 provide io enable local 0￿1CcS 10 support or increase direct seNice d¢lii'ery capacily. lo help our clients through Ihc cosl-ot-living Lrisis. The Legal Education Foundation This fiind is to provide support for the training and qiialification of a Jiislice First Fellow ('Purpos¢'}. The Greater lJondon Authority Fund This fund is tu pruvidL hLlp lu faiMIliLS or individuals on low or no incomes lo access advice and support. GLA Cost of. Living Advi¢e This gTrraiil is provided by The RCJ aiid Islingiton Citizeiis Advice Bureaux (tradinby as RCJ Advice) tor delivery of crisis prevention and specialist casework for vulnerable Londoners and engaging in the delivery ot training for community groiips. 19. EMPLOYEE BEIYEFIT OBLIGATIONS Th¢ Charitable conipany participates in a Inulii-employer detined benefit pensi011 sclieme (London BorouLrh ot Barkiiigy and Dagenham Pensioii FLind) adrninislered for the benetil of Barkiiig and Dagenliam Local Authority and olheT bodies and is Inunaged in aLcord¢in¢e with the Lu¢dl Guvernmenl Pen%ion SLheme Regulations 1997 (tls dn)ended), Pabt dnd preqenl employees are covered by Ihe provisions of11)e County Pension Scheine. The trustees are unable lo continn the charity's share of the underlyingy assets and liabilities ot'the Pensi01) Fund and therefore (he Fund is accoiinled for as a defined uonlribulion scheme. Tlie Pension Fund pi'ovides that in the event that a single eimployer individual% Lolilribulln￿ lu 111¢ SLheine then aiiy remaininy liability l.ur benelil4 payable under the tund fall4 vn that einployer. Since tl)e main pai'licipi¢ lil)g einployers are stalulory bodies, the Iruslees consider 1¢ l)ighly impi'oboble tlial such a liability will ever fall lo the Bureau. RELATED PARTY DISCLOSURES There were no related party transactions for the year ended 31 March 2024. Page 24 This document was delivered using electronic communications and authenticated in accordance with thc registrar's rulcs relating to elcctronic form, authentication and manner of delivery under section 1072 of the Companies Act 2006.