REGISTFRED COMPANY NUMBER.. 06359417 (England and Wales) RFGISTF,RED CHARITY NUMBER: 1121804 Repoyt ofthe Trustees and Unaudited Financial Statements for the Ytar Fnded 31 March 2025 for Pembrokeshire Citizens Advice Burea A5hmole and Co. William5ton House 7 Goat Street Havcrfordwesi Pembrokeshire SA61 IPX
Pembrokeshire Citizerts Advice Bureau Contents of the Fin8ncial Statements for the Year Ended 31 March 2025 Page Reference and Admini$tr¥tivt Details Report of tbe Tru5tee5 Independent Examiner's Report Statement of Finanei&l Aetlvlties Balantc Sheel Cash Flow Statement Notes to the Cash Flow Statement 12 Notes to the Flnanclal Statemerjts 13 to 21 Dethiled StatenRent of Financial Aetivitie5 22 to 23
Pembrokeshire Citizen5 Advice Burea Reference and Administrative Detai15 for the Ye*r Ended 31 March 2025 TRUSTEES Mrs M Bowen (resigned 31.7.25) N(r A E Sangsier {Chair) Mr C Osbomc Mrs W Matthews Mr R Whitc Mis5 C Sarrionandia Mr A Gla£e PCC REPRESENTATIVES Cllr Si¢v¢ Alderman Cllr Tim Cvan% REGISTF.RED OFFICF. 38 Meyrick Stre¢t Pernbrok¢ Dock Pcmbrokcshire 8A72 61JT REGISTERED COMPANY NUMBER 06359417 (England and Wales) REGISTERED CHARITY NUMLIER 1121804 INDEPENDENT EXAMINER Ashmole and Co. Williamston Ilouse 7 Goat Street Haverfordwest Pembrokeshire SA61 IPX BANKERS CAF Bank L 25 King Hill Avenue Kings Hill Wesi Malling Kent ME194JQ Pag¢ I
Pembroke5hire CilizeDS Advice Burea Report of the Trustees for the Year FJnded 31 March 2025 The trustees who are also directors of the Charity for the purposes of the Companies Act 2006, present th¢ir report with thc financiAI sttttemenis of the chariry for the year ended 31 March 2025. The nvstees have adopted the provi5ion5 of Accounting and Keporting by Charities.. Statement of Re¢oMTncded Praciice applicable to ¢haTitie5 pr¢paring their aceounis in accordance with the Financial RepoTting Standard applicable in the UK and Republi¢ of Ireland (FRS 102) (effective l January 2019). OIUECTIVES AND AcrNrriES Objectives and Aims We have referred to the guidance Contained in ¢h¢ Charity Commission's general guidan¢¢ on public beneflt when reviewing our aims and objectiv¢s and in planning our Ojture activities. In particular, thc trustee5 consider how planned activities will contribute to th¢ airns and objectives they have set. Citizens Advice Pembrokeshire (CAP) provides a free, professional, confidential infonnjtion 2nd advicc scrvicc to its ¢lients. Citizens AdYi¢e Pembrokeshire holds the General Elelp LEvel Quality Mark with cascwork for welfare benefils and debt. CAP values diversity, promotes equality, challenges discTimiDation and is Committed io ensuring the servi¢e is relevant and acccssiblc to all members of the community. It work$ in partnership with other voluntary, stalutory, and private agencics for the benefit of its clients. As members of the Citizcns Advi¢¢ network: We want to be therc for people when they n¢ed us in the ways that help make an irnpact. We aim to c105e the gap between disparities in access and experience for Tnarginalised people, and We strive to tske early a¢tion, preventing more people reaching crisis by addressing problems earlier While at Citizens Advice Pembroke$hire we work to make sure we are doing all we ¢an to continually meet these objectives, our serYi¢e does face challenges. Our funding and reSOue5 are limited, whi5¢ demand for our help is growing. The wst-of-living crisis Tneans increasing numbers ofpeople in P¢mbroke5hire are unable to afford heating or f¢¢d their fatnilies. Financial WOJTies are impacting th¢ mental healtlL of more PeDple in Wales causing knock-on effects to th05¢ who are a]ready struggling. Despit¢ the ¢hall¢ng¢5. our organisation has continued to deliver a quality service. Our staff and volunteers are to be ¢ommeDd¢d for their dedicalion and compassion. We have successfvlly recruited new membels to join our dedicated volunteer team, who collectively contributed close to 3,000 hour5 (Trf service in 2024. This imw)rtant WOTk is a opportunity ftsr volunieers to gain valuable experi¢n¢¢ and knowledge &8 WCII as share their skills and compassion for the good of our communiry. Page 2
Pembrokeshire Citizens Advice Burea Report of the Trustees lor the Year Ended 31 Mareh 2025 OKJECTIVES AND AcfiviTIES Significant activities Wc have ¢ontinued to review our service model, using data from our clicnts, communitics, and the wider 50cio-economic landscapc. We focused on building our capaciry. supporting our people, improving ess. targeting partnerships, and raising ow profile to bettcr scrve those who need u5 most and secure a sustainable future. All our staff and volunteers worked hard to delivcr thc activities in our business plan, endeavouring that we remained flcxible tn our rc5ponse to ch&llengcs. and that we used our rcsources effectively and etTiciently. while putting the needs of our community and our team at the forcfront of our thinking. We have ¢ontinued to forge strong and effective partnerships with other Service providers in the stalutory and Third S¢¢ior and our referrals to and from these agencies increased. Advice Slati51ics In 2024, w¢ assisted over 4.000 individuals with mor¢ than 20.000 issue5. Of those in(5ividuals 60 % of the people we helped had a disability or long-rni health issue. During iha( period. we managed to achiev¢ income gains for our clienis of over £2.6 million. 5 10/0 of issues were regarding welfare benefils and Universal Credit, 200/0 debt and fancial capability. 300/• of all Welfa ben¢fits ¢nquiri¢5 concerned personal independence paymen15 {PIP). 15•/o regarding general benefit ¢nlitlem¢nt. Wh¢re recorded, 730/0 of our client5 were disabled or had a long-tenn health condition. Projects Gener&] Advice: We are nded by P¢mbrok¢shire County Council to provide generalist a(fvice services to all communitlcs of Pembrokeshire through our local adviceline and appointments, at outreaches. and via emails from rcfcrring partncrs or Sclf-rCfea]5. We a150 receive direct refealS for local aLEthority tcnants in need of debt advice and incomc m&ximisatitsn. The service constitul¢s a COT¢ pr¢Ycntion activity, designcd as both a re-activc scrvic¢ for thosc in n¢¢d and pro-a¢tiY¢ service io preveni people getting into difficulties. It irtcludes.. General advice on issues sueh as debt management and welfare benefits, housing, immigration &%ylum, employment. consumer complaints aT]d lartdlord-tenant disputes Specialisi benefit advice and income Tndximisatitsn wilh specifie elements focusing on clients of PCC services and ouireach work e.g. in schools. health seiiings and oiher locaiions Debt advice, budgering and money management The local authority a150 funds us to deliver the People PWR (Welfare Rights) Project. This enabled us to work with 552 families with children to boost their incomes by identifying missing benefit entitlement they can apply for. The service is based in schools and community. working in a multi-aget]cy way with statutory and third sector family and children's support services. A new projecl. Money Cares. was funded by Pembrokeshire County Council. This focused on supporting and meeting advi¢e needs of unpaid carers, via welfare benefit checks, with the aim of rn&ximising their income and 5UPPOrting th¢rn with b¢nefit applicu¢ion5. Where appropriate we ulso worked with ¢li¢nts ¢0 pr0¢¢s5 d¢bt relief orders or bankruptcies. Where cli¢nts are experiencing difficulties with th¢ir ¢n¢rgy bi115, heating th¢ir horne or dealing with issues r¢lat¢d to cold homes they can be r¢ferr¢d to our qualified ¢nergy adviser. Pag¢ 3
PeThbroke5hlre Cltizens Advice Bure8U Report of the TTllStees for the Year Ended 31 March 2025 Advicelink project, funded by Welsh Government's Single Advice Fund {SAF), has bcen a vitsl element of our provision. The aim of the Community Advice Team (CAD is to provide a scrvice for the people of Pembrokeshire within their community. and which works on a collaborative and rnulti-agency basis. This approach also focuses on prevention, puts those most in need first, and makes it easier for people to get the right supporE when they need it. CAT caseworkers carry out home visits for those clients who ar¢ unablc to visit the offices or outreaches due io ill h¢alth or thetr caring re5ponsibilitie5. We a150 offer a welfAre benefits appea13 5erviee includirtg full appeal hearing preparation and 5UPPQrt points of appeal. Th¢ Debt Tearn hclps clients manage their debt problems by identifying the most sustablc options so that they can decide on what is the besi one for them. As well as helping clients to n¢goliate affordable repayments to priority non-priority creditors, we can also help them io apply for Debt Relief Ord¢r5 and Bankruptcy. Partner5 for the Journey project, funded by Hywl Dda University H¢alth B(Fard and local GP clusters, is a collaboration beNeen Citizens Advice Pembrokeshire and Mind Pembrokeshire/Carn)arthen. with the objective being to suppon GP and other PTimary Health care service user5, who have underlying non-medical needs andlor low-level menlal health problems, to deal with a range of issues such loneliness. isolation, housing, welfare benefits, and debt and thereby ensure that Healih Care staff can concentrat¢ their time wilh those patients on relevant health issues. Joirkt working benveen both organisations aims to ¢nsur¢ that each paiienLlclient's journey is person-centred and encapsulates a 5eamle5s and integrated r¢5pons¢ to their i5SU¢S. Claim Whgt'5 Yours: The Welsh Governvnent's 'Claim Whai's Your5, campaign aimed to raise awar¢n¢s5 arnongst those on low¢r incornes, or those affected by the c05t ofiiving crisi& that they could be tni55ing ou¢ on funding they ar¢ entitled to claim. We delivered remoie telephone support to clients across Wales checking callers, eligibility for additional b¢nefits and a5SlSting with claitning them. This service also provides generalist advice froin the national Temol¢ ov¢rflow calls. This projecl ceased at Marrh 2025. following the re-commissioning by Welsh Government of Ihe Adyicelink project. We will continue to raise awareness and offer support, through the new contract which COTnmeTtced in April 2025. Warmer Wales: We provided in-depth energy sUPPOrt by providing advice and information on energy debt, lowering usage. comparison checks. and bill queries remotely from our offices in Pembroke Dock and HavLYfordwcst. We also had the capacity to undertake home visits for ¥Inerdle client through this projeet. Last Winter, and (hrough the rcst of the year, we were fund¢d by th¢ lo¢al authority, via PAVS, to deliver fuel vouchers and pre-paid energy cards 10 ¢lients. Basic Incorne Pilot.. The Welsh Govemment committed ro piloting a 5chem¢ for a Basic Income welfar¢ model, a5 an alternative to the existing welfare benefits system, focusing on young adults who ar¢ leaving full-titne care with their local authoriry. The pilot scheme offered 24 months of paytnent5 to everyone entering it. As part of the pilot schem¢, the We15h Government offered the support of a free advT¢¢ s¢rYice and Citizens Advice Pernbrokeshir¢ offered advice and support that included fnancial advice, financial education. pnd skills d¢v¢lopment, with th¢ of supporting the young p¢i)pl¢ to live independently on a day-to-day basis. Th¢ proj¢rt ¢nd¢d at the end of this finynoial y¢ar. Quallty ofAdvice Quality of advice is assessed through our involvemeni with a naiional qualiiy of adyice a5sessmenr (QAA) projecl. I'hroughout 2024-25, our advisers were consislently assessed as providing good or excellent advice. Feedback from the QAA a5SiSts in identifying Iraining n¢eds and improving advic¢ to ¢lients. Page 4
Pernbrokeshire Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2025 Adviee Partners We are very proud of our collaborative working with a wide range of organisations in the county. We worked closely with Sheltcr, Mind PembrokeshirolCam)anhen5hire, PATCII, Trnssell, PobVGwalia, Pembrokeshire People First, ond PATH, Social Care and Flousing department, Education and Family Support department (PcmbrokeshiTe County Council), DWP, Hywel Dda Health Board, A17theimerfs So¢i¢ty, Pembrok¢shir¢ Community Hub, Ateb, Care and Repair, Advocacy West Wales, Pembrokeshirc Association of Voluntary ServiceCoMmUnIty Connectors, Calcn, Dyfcd Drug and Alcohol Service (DDAS), Pembrokeshire Carc Society, POBL, DAF, RNIB, Asbcstos Cymru. Research & Campaigns Chjr Rcsearch and Campaign work involves raising awareness, both locally and n2tionally, of i5SUCS that our clients ar¢ cxpcricncing. Wc do thi5 by analysing th¢ inforniation and data w¢ gather and by completing ease studi¢s about issues, nationally and locally specific, that we think necd to bc raised with policy makers and service providcrs c.g. thc lack of awareness of b¢n¢fit entitlemcnt in ihe pensioner ago popultttion,. aTtothcr w&% tonccrning the unaffordability of water charges and the in¢r¢asc in court a¢tion to re¢over unpaid bills. We met with our Ams and MP and hkvc workcd with their teams of Caseworkers. Henry Tufncll MP raised issues regarding the quality of work being undertaken under EC04 and the lack of protcetion for Consumers. Hc submitted 2 wrEtten questions to the Secretary for Energy and a further Yerbal qucstion in the House of Commons. .8TRATECIC REPORT unding Ovtrvit We continued to be funded by Pembrokeshire County Council without whom we could not continue to deliver our services. We also received major financial support from Welsh Govemment. We received funding from Primary Care Clustsrs/Hywel Dda l.lealih Board, and Pembroke Dock Town Council. We are also most grateful io all those who made donations. We employed an average of 24 staff and I I voluntrers throughout the year and salary costs accounied for 77Yu of our total budget. Total Income £732,301 Toial Expenditure £699,641 Surplus £32,660 The board of Trustees. recognising the necessity to maintain the ability to support continued delivery of setvices despite potential variations in funding. approved a sutplus budget for the financial year 2025r26 of £26,439. The tNstees are mindful ofcontinuing financial pre5sure5 and so, a review of our reserves policy has been undertaken, and futur¢ budgets will be deterniined so a5 to maintain or improve on ¢urreni levels. and wher¢ possible also allow for a Cont]ngeT) to ensure we can conlinue to opernte and MKI the needs of OUT ¢li¢nts in the ev¢nt of unfor¢s¢en ircumstances. Within thai overall approach we continue io Concentrate on the cost of providing the besi w)ssible serviee to every client to determine the best approach to ensure client satisfaction. Reserves Policy The trustee board, itt line with guidance from DatlODal Citizens Advice, believes that Citizens Advice should hold financial reserves to ensure that the charity can continue to operate and meet the needs of clients in the event of unforeseen and potentially fmancially damaging circumstances arising, and io enable a responsible closure of premises. Unrestricted reserves The tNstees consider th due to the current economic uncertainry it would be pNdent to aim to set aside an amount equivalent to at least 3 months operating expelldire. Restricted reserve5 'I'hese ndS are reslrictcd by the donor or funder and cannot be used for the general PUTposes of thc CAP. Their cxistence, and the sums of money therein, do not imply that there has been an underspend but may result from a varicty of eircumstanees irtcluding timing differences between the financial ycar and the funding year of the project conccmcd. This r¢serY¢$ policy is monitorcd and revi¢w¢d by th¢ tru5te¢s annually. Page 5
Pembrokeshire Cltizens Advict Bureau Rert of tht Trustee5 for the Year Ended 31 March 2025 STRATEGIC REPORT Future developrnents 2025- 26 Followiftg a strategic review of our service which involved all rn¢mber5 of our ieam, we will be focusing on the following S priorities and outcomes l. Flexible Advice offering advice in flexible way5 to suit people's needs while empowering people io help themselves and access inforniation early. 2. Reaeh the Most Vulnerable by working with the right partners to conneet with those who need us most, better inforniing partners to make referfdl process more efficient and cffectivc, collaborating on projects and sharing resources. J. Suppfyrt Our People by building on our Strong, inclusive culture where staff and volunteers feel ernp)wered, can Ihrive and achieve thcir fullest potcntial with bctter office.%pac¢ and tools to do the job. 4. Make Change Happen by using our voice and influence to improve outcomes for clients including strengthening our Rescarch & Campaigns effort to promote fairness in our community and using more impactful Communication strdtcgics to raise awarcness of our work. 5. Stay Strong by kccping the organisaiion fanCIallY Secure and built to last through more diverse funding ba5¢ that allows us to establish a sustainable staffing level to meet rising demand. STRUCTURE, COVERNANCE AND MANACEMENT Govtrning document The charity is controlled by its governing documert a deed of trust, and constitutes a limited eompony, limited by guarantee, as defined by the Companie5 Act 2006. Organi5ational structurc The chariry is controlled by its governing document, a deed of trugl and cortSliDJtes a limited Company, limiied by guarantee, as defined by the Companies Ad 2006. Cit17Rn5 Advice Pernbrokc$hiTe h&$ now eomplctcd 16 years as a countywide delivery centre. It Is a registered charity No. 06359417 And a company limited by guardlltce, govemed by Memorandum and Articles of Association. It is also a memèer of Citizens Advice, thc national a550cialion of Citizens Advice Bureau. The Trustee Board is the governing hody. No tNstCC5 TC5igned during the year. The Local Auihority, Pembrokeshire Counry Council, has 2 non-voting rcprcscntstives who 4Lttend quarterly meetings. Any representaiives from funding bodies are always in a minority on the board. New members of the Trustee Board axe drawn from the Pernbrokeshir¢ con]munity which the organisation 5¢rY¢5 and are ap]x)inted in accordance with the governing docu]nent and Citizens Advi¢¢ criteria. Trust¢¢s ar¢ rKruited for their skills and expertise plus a commitment to Citizen5 Advice Aims and Prin¢ipl¢s. so TSte¢S are ¢n¢ouraged to Ee involved with the work of National CitizeDS Advice. This ensures stronger contact at Trustee level between local and national polioi¢s, prdcti¢¢5 and tr¢nds. The TTU5tee Board meets quarterly and is attended by all TnISe$ and senior managers. The managers attend in an advisory, non-voiing capacity. The Board is active and committees dealing with finance. business and developmeni, personnel and health and Sdfety meet regularly. There is also a Trustee lead for our Research and Campaibms development work. The Chief Execulive 01(er is responsible io the Board for the day-to-day management, governance, and strategic development ofthe service. -Ihe organisation pays for the 5ervi¢e5 of a Citizens Advice Finance Consultani who works 105¢1y with the Chief E.x¢cutiYe to ¢nsur¢ efftIve fJDan¢ial manag¢Tn¢nt of th¢ djarity. 'Ibe SeThice Delivery Mana8er is re5por15ible for supporting the Chief Executive to deliver the organi5ation's bu5ine$5 platt. and developmenl of new progrdmmes and projects. He 1$ also responsible for the day-torflay advice service delivery of the Service. Th¢ Training and Quality Manager is rcsponsible for developing and delivering the organisation's training progrdmtnc and for ensuring qualty of advice is maintained. They are supported by Managcrslsupervisors tn supporting our team of advisers, both paid and volunteer. 'Ibe Officc Manager is responsiblc for cnsllring all administrative and support fut)ctions are maintained to ft high order, including HR and I'r. The finance administrdtor is responsible for a55iSting the Chief Executive to undertake her finance duties. PHge 6
P¢mbroke5hir¢ Citizert5 Advice Bureau Report of the Tru5tee5 for the Year Ended 31 Mareh 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Risk managernent and Information A55urdnce The trustees have a duty to identify and review the risk5 to which the charity is exwsed and to ensure &ppropriatc controls arc in place to provide reasonable assurance against fraud and ctTor. The Trnstees ensure tha( a Risk Assessmcnt is carried out and reviewed at leasi annually. The Risk Asscssmcnt findings are In¢porated into the Business Development Plan. Projcct worker8 mak¢ v¢rbal worts to th¢ Trustee Bowd on 2 quarterly b&%is to explain their work. who it helps, and how targets are Tnet. This helps TTUSte¢s to stay infomicd, rnake appropriate decisions and ihcreby minimisc risk. The Trustee BollTd overse¢s the infornjation security of all personlll infumation of our clients, staff. funders and strategic partners th&1 is proccsscd. Thc local Citizcns Advicc hold joint responsibility for client data ihat is held in our case Tnanagement Sy5teTn, with the national Citizens Advice Service. An infom)aiion assurance management ieam exists to nsure ihe confldenliality. integrity 4tnd availability of all penonal and sensitive data is maintained to a level which is Compliant wilh the requirements the Generdl Data Proieciion Regulaiion and Data Protection Act 2018. Ciiizens Advice Pembrokeshire is cojnmitted to the management of infom)ation risk and a summary of key points and interna] controls 15 available upon request from the Chief Executive Officer. The TnJsEee Board assesses the ri8our of the charity's leadership, across a range of factors including governance, strategic business planning and the rnanagetnent of people, resources and finance, and this is then Yerified by independent assessors at Citizens Advice. We are committed to continuing this high-quality standard of management at all levels of the team. Report of the mistees, incotporating a strategic repory approved by order of the board of trustces, as th¢ company directOTS, on 20 October 202$ and signed on the board's behalf by- Mr A E Sang5ter (Chair)- Trust¢¢ Page 7
Independent Examiner'5 Report to the Trustees of P¢rnbroke$hire Citize115 Advice Bureau Independent exarniner's report to the trustee5 ofpembrokeshire Citizens Advice Bureau ('the Conipny') I report to the chlty trustees on my examination of the accounts of the Company for the year ended 31 Mawh 2025. Resportsibilititt and basis of report As the chariry's trnsiees of the Company (and also its directors for the purposes of company law) you are reswn5ible for the prepat7tion of the accounts in accordance with the requirements of the Companie5 Act 2006 Cth¢ 2006 A¢t'l. Haying satisfied myself that the accounts of the Company are not required to b¢ audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your eharity's aceounts &¥ carried out under Secrion 145 of the Charities Act 2011 {'the 2011 Acv). In carying out my examinAtion I have followed thc Directions given by the Charity Commission under Section 145(5) (b) of the 2011 Act. Independent exgrniner's 5taterntnt Since your charity's gross incomc cxceeded £250,000 your examiner must be a member of a listed Ix)dy. I can confirnl that l am qualifiEd to undertake the examination because l am a member of the Association of Chanered Certifi Accountants, which ig one of the listed bodies. I have compled my examination. I confim) thai no matters have come to my attentii)n in CODnection with the examinauon giving me cause to believe: accounting records were not kepi in respeci of the Company a5 required by Section 386 of the 2006 Act- or Ihe accounts do not accord with those recoTds' or Ihe accounts do not comply with the accounting requirem¢nls of Section 396 01 th¢ 2(K>6 A¢¢ oth¢r than any r¢quir¢in¢nt that the acCvLts giv¢ a true and fair view which is not a Mter considered as part of an ind¢p¢nd¢nt examation. QT th¢ a¢count5 hav¢ not b¢eD prepared in aordan¢¢ with the methods and principles of the Statement of R¢coJnm¢nd¢d Pra¢lic¢ for accounting and reporting by charities lapplicable to charities preparing their a¢¢ounts in 8ocordan¢e with ih¢ Financial Reporting Stsndard applicable in the UK and Republic of Ireland IFRS Iir21). I have no concems dnd hdve rome a¢sS no other rnatters in conneciion with the examina(ion to which attention should be drawn in this repon in order w enable a proper undersranding of the accounts to be reached. Mr D.M.T. Gould B.A (Hons), F.C.C.A The A&8ociation of Chartered Certified Accountants Ashtnole and Co. Williamston House 7 Goat Street Haverfordwest Pembrokeshire SA61 IPX Page 8
Pembrokeshire Clttstns Advic¢ Bureau StateMent of Financial Activities for the Year Ended JI March 2025 31.3.25 Total funds 31.3.24 Total fijnds Unrestriclcd funds Restricted funds Notes INCOMF AND F.NDOWMENTS FROM Donation5 and legacies 6.235 6.235 6,028 ChaTitsble activitie5 Charitablc activities 247,450 465,069 712,519 746261 Investment income Othcr income 9,707 9,707 3.840 5.648 3.840 Tot41 267 232 465 069 732 301 761777 XPEf4DITURE ON Charitable activities Charitable activities Support ¢osts Governance 94,767 141,578 324 441.903 21.403 365 536.670 162.981 689 628.539 77.499 735 Total 463 671 NET INCOME 30,563 1.398 31.961 55,OIH RECONCILIATION OF FUNDS 'rotal funds brought forward 256.708 27.980 284,688 229,684 TOTAL FUNDS CARRIED FORWARD 287 271 316649 284 688 The notes forni part of these financial 5taternznts Page 9
Pembrokeshire Citizens Advice Burea Balanee Sbttt 31 March 2025 31.3.25 Total funds 31.3.24 Totsl nds Unrestricted funds Restricted funds Nole5 CURRENT ASSETS Debtors Cash at bank and in hand 13 48,098 269 146 3,060 51,158 74,626 257 323 317,244 38,039 355,283 331,949 CREDITORS Alnounts falling due within one year 14 (29,973) (8.661) {38.634) (47,2611 NF.T CURRENT ASSETS 287 271 316649 284,688 TOTAL A5SF.TS LFSS CURRENT LIABILITIES 287,271 29,378 316.649 284,688 NET ASSETS 287271 FUNDS Unresrricted funds Restricted funds 16 287.271 29.378 256.708 27.980 TOTAL FUNDS 316.649 284 688 The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2025. The members have not required the ¢ompaTry to obtain an audit of its financial statements for the y¢ar ¢nded 31 March 2025 in accordance with Section 476 of the Compani¢$ Act 2006. The trustees acknowledgc their respon5ibiliti&8 for (a) cnsuring that the charithle company keep8 accounting records thai comply with Sections 386 and 387 of the Companies Act 2006 and prcparing financial Statements which give A true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of S¢ctions 394 and 395 and which otherwise comply with the requirements of the Companies A¢t 2006 relating to financial statements, so far as applicable to the charithble company. (b) The fJnan¢ial statements were approved by ¢h¢ Board of Trustees and allthorised for issue on 20 O¢tob¢r 2025 and were signed on its behalf by= Mr A E Sang5ter (Chair)- Truste¢ Th¢ not¢$ fom part of these financial 51atementS Page 10
Pernbrokeshire Citizens Advice Bureau Cash Flow Statement for the Year Ended 31 March 2025 31.3.25 31.3.24 Notes Cash flows from operatiThg activities C&8h generated from operations 28.434 Nei ¢ash provided by operating a¢tsvities 49,616 Cash flows from investing activitie5 Entere5t received 9.707 Net provided by investing activities Change in cash eash equivaleots i the reportillg period Cash and cash equivalents at the be%inning of the reporting period 38,141 55264 257 323 202 059 Cash and cash equivalents a¢ the end of the reprting periud 257 323 The no¢¢s forni part of these financial stat¢ments Pagell
Pembroke5hire CitlLens Advice Burea Note5 to the Cash Flow Statement for the Year Ended 31 Mareh 2025 RECONCILIATKof4 OF f4F.T INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES 31.3.25 31.3.24 Net income for the repDrtinR period {as per the Statement of FlnAncSal Aetivities) Adjustments for: Interest received Decrease in debtors Dccrease in creditors 31,961 55,004 (9,707) 23.468 17,288 (5.648) 9.001 8.741 Net Cash providcd by operations ANALYSIS OF CASH AND CASH EQUIVALENTS 31.3.25 31.3.24 Cash in hand Noiice deposir5 (less than 3 tnonths) Overdrafts included in bank loans and overdrafts falling due withtn one y 215 303,910 215 257,108 Total c&sh and cash equivalents 295.464 257.323 ANALYSIS OF CHANGES IN NET FUNDS At 1.4.24 Cash flow At31.3.25 Nèt ellsh Casli at bank and in hand Bank overdrafts 257,323 46,802 304,125 257 323 Total 257 323 295 464 The notes fom) part of these financial statements Page 12
Pembrokeshire CitiT*ns Adyiee Bureau Notes to the Financial Ststements for the Year Ended 31 MArth 2025 ACCOUNTING POLICIES Basis ofpreparirtg the finanei21 statemtnts The financial stat¢m¢nts of th¢ ¢lwitabl¢ company. whi¢h is a publi¢ benefit entity under FRS 102, have been prepared in a¢¢ordan¢e with the Charities SORP (FRS 102}'Accounting and Reporting by Charities.. staMent of Recommended Practice appli¢able to charilies preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ir¢land (FRS 102) (effective l January 20191,, Financial Reporting Stsndard 102 '1'he Finan¢ial Reporting Standard applicable in the UK and Republic of Ireland, and the Companies Act 2006. The financial stai¢m¢nts have been prepared under the historical cost ¢onvention. Ineom¢ All income is rcco¥nised in the Statement of Financial Aciivities ot)ce the charity has enlitlement to the funds. it is prvbtkbl¢ that th¢ in¢own¢ will b¢ r¢c¢ivd and th¢ aTnount can be measured reliably. Expenditure Liabiliti¢s r¢col$ed 85 ¢xp¢nditure a5 soon as there is a le or constsuLtive obligation commiiiing the charity to that expenditure, it is probable that a iransfer ol'economic benefits will be required in settlement and the amount of the obligation can be medsured reliably. Expenditure is accow)ted for on an accruals basis and has been classified under headings ihdi #ggregaie all cost related to the category. Where costs cannot be directly trIbud io particular headings they have been allocated to activities on a basis con5iSt¢nt with the use of r¢sources. Allocation and apportionmenl of Costs Costs have been allocated as far as possible between the expenditure calegories of the Ststement of financial Activities on a basis designed to reflect the use of rhe resource. Costs relating to a particular activity are allocated direcily. others have been apportioned based on the estimated usage of the resource. Taxation The charity is exempt from corporation tsx on its charitabl¢ activiti¢s. Fund accounting Unrestri¢t¢d fund5 can be used in accordance with the charitabl¢ objectives at the discretion of thc trnstees. R¢stri¢tsd funds ¢an only bo us¢d for particular restricted purposes wiihin thc objects of (hc chariry. R¢stridions ari5¢ when specified by the donor or whcn funds are rdised for particular restricicd purposes. Further explanation of the naDJre and PUTpose of each nd is included in the notes to the fanCiAl statements. Pension eosts and othcr post-rctiremcnt benefits The charitable company operaies a defined conwibution pension scheme. Contributions payable to the ehariiable company's pension scheme are charged to the stement of Financial Activities in the period to which they relate. DONATIOIYS AND LECACIES 31.3.25 31.3.24 Don2tions Grdnts 549 Page 13 ontinued...
Pembroktshire Citizens Advitt Ilureau Notes to the Financial Statements- eontlnued for the Year Ended 31 March 2025 DONATIONS AND LEGACIES- continued Grants received, included in the above, are a5 follows.. 31.3.25 31.3.24 DRO grant Pcmbrokc Dock Town Council Other grants 137 5,(M)O 342 5,000 84 INVESTMENT INCOME 31.325 31.3.24 Deposit account interest IIYCOME FROM CHARITABLE AcfiviTJES 31.3.25 31.3.24 Activity Charitablc activities Charitablc activities Service level agr¢¢ments Grants 188,929 523 590 216,829 529 432 712 519 746261 Service agreements includcd in th¢ &bov¢, ¢ as follows.. 31.3.25 31.3.24 Pembmkeshire County Council Universal Credit, Hclp to Claim Hywel Dda, GP Parthers and Patmers for the journey Big Energy Saving Network l Einergy Advice Programme Financial Capability Forum Moondance Foundation Wamer Wales 141,950 145,000 5.500 20,450 188,929 216.829 Grnnts received, included in the above, are as follows.. 31.3.25 31.3.24 PAVS- Care in communities Single Advice Fund Hywel Dda Health Board- GP Pajthers PCC- Welfare Rights PAVS, Keep warni, ke¢p well Wintcr Capacity Funding Guardian Fund PCC Money Cartrs Words to Action 49.039 302.429 65.700 90.000 319.016 66.667 90,000 10,IM)O 7,264 15,000 25,560 12,347 523 590 529 432 Page 14 continued...
Petnbrokesbire Citizens Advice Bureau Notes to the Financial Statements- eontinueil ror the Y*ar Ended 31 March 2025 INCOMF. FROM CHARITABLF. ACTIVITIES- continued During th¢ y¢ar, Pembrokeshire Citizens Advice Bureau received £25.778 as agent froTn Citizens Advice Advicelink. SAF funding. The funds were paid over in full to 3 partner organisation5 during the year. OTHF.R INCOME 31.3.25 31.3.24 R¢)om hirc CHARITABLE ACTIVITIES COSTS Direct Costs (scc note 7) Support ¢ost5 (5eC note 8) .1 otals Charitable activities Supw)rt costs Govcmanc¢ 536.670 83.712 536.670 162.981 689 79,269 689 620,382 700.340 DIRECT COSTS OF CHARITABLE ACTIVITtES 31.3.25 31.3.24 Staff costs Staff expenses Office costs Premises costs Citizens Advice fees Small equipment purchases Volunteer travel Staff training Legal and Professional Sundry Energy vouchcrs 512,249 8,591 40,099 41,432 5,357 501,541 7,439 33,837 37,807 5,191 1,365 1,237 617 1,170 3,884 680 385 620.382 628.539 Page 15 continued...
Pembrokeshirn Citizens Advice Bureau Notes to the Financial StatemeDls- eontillued ror tht Year Ended 31 March 2025 SUPPORT COSTS Governance costs Managernent Finance Tolals Support costs Governance 79.109 160 79,269 689 689 160 689 Support costs, included in the above, are as follows.. Management 31.3.25 Support 05ts 31.3.24 Total a¢tiviti¢s Wages Pensions Sundries 01(¢ support costs iient and premises costs Accountancy Payroll fees 43.042 1.394 (290) 16,990 7,351 8,219 43,412 1,309 1,286 14,937 5.251 9,312 Finance 31.3.25 Support COStS 31.3.24 Total activities Bank charges 218 Governance ¢05ts 31.3.25 31.3.24 Total activities Governance Accountancy fees Legal fees 550 139 551 184 689 735 Page 16 continued...
Pembroke5hire Citizens Advi¢c Bur¢gu Notes to the Flttanelal Statements- eontinved for the Year Ended 31 March 2025 NET INCOMEI(EXPENDITURE) Net incom¢/(¢xpendiiur¢) is slated after chargin&l{crediting)- 31.3.25 31.3.24 llldependent examiners fee 3,0(kO 2.800 TRUSTEES, REMUNERATION AND BENEFITS There were no Itees, remuneration or other benefits for the y¢ar ended 31 March 2025 nor for the year end¢d 31 March 2024. Tru5tees' expenses There w¢re no trustees, expen5e5 paid for the year ended 31 March 2025 nor for the year ended 31 March 2024. li. STAFF COSTS 31.03.25 31.03.24 Wages and salarbes Social Security Costs Other pension Costs 507,595 35,619 506,371 25,456 14.327 556 795 546 154 The average monthly number of employees during the year was as follows: 31.3.25 24 31.3.24 26 All activitie5 No ¢mploye¢s r¢¢eiv¢d ¢molum¢nts in ¢xc¢ss of £60,000. Page 17 continued...
Ptmbrokeshire Citiyns Advice Bureau Note5 to the Fin#nci#l Statements - continued ror the Year Ended JI March 2025 12. COMPARA TIVES FOR THE STATEMENT OF FINAf4CIAL ACTIVITIES- 31.03.2023 Unrestricted Restricted nds funds Total funds INCOMF AND ENDOWMENTS FROM Donations ond legacies 6,028 6.028 Ch*rit#ble aetivltie8 Charitablc activtiies 304,523 L141,738 746,261 Investment income Oiher income 5,648 5.648 Total 320 039 441.738 761777 EXPENDITURE ON Charitablc activitie5 Charitable a¢tivities Support costs Governance 201,074 52,984 284 427,46J 24.515 451 628,539 77,499 735 Totsl 254 342 452431 706 773 NET INCOMLI(EXPENDITURE) TraThsfer5 between fund5 65.697 13 435) (10,693) 55,004 Net movement in funds 52,262 2,742 55,004 RECONCILIATION OF FUNDS Total funds brought forward 204,446 25,238 229,684 TOTAL FUNDS CARRIED FORWARD 256 708 284 688 13. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.25 31.3.24 Accrued incomc Prepaid expenses 48,710 72.250 51.158 74.626 Pag¢ 18 ntinued...
Pernbroke5hire CitLZtns Advice Bureau Not¢5 to the Financial St#tements- eontinued for the Year Ended 31 March 2025 14. CRVDITORS: AMOUNTS FALLING DUE THIN ONE YEAR 31.3.25 31.3.24 Loans (see note 15) Creditors Accrned expenses 8,661 14,017 15,937 38.634 47.261 LOANS Amounts Showing loans represent a timing difference between when the r¢stricl¢d expenditurc h&% been inCu¢d and the receipt of the resiricted funding in the Charity's bank account. This is not an actual loan, it is recording that ihe fund is overdrawn only. 16. MOVEMENT IN FUNDS Nei movemcnt in funds At 31.3.25 At 1.4.24 Unrestrictcd funds General advice 256,708 30.563 287.271 Restrictcd fund5 Warn]er Wales Advicelink Partncrs for the Journey Energy Advic¢ Programme British Ga% Energy Trust- Community Reach PCC Moncy Carcrs Words to Alott 2.761 (6.501) (4,555) 10.409 (4,496) (3,740) (4,555) 30,711 (366) 20,302 4.130 787 787 5,101 5,101 29.378 TOTAL FUNDS 284 688 31.961 316,649 Net movernent in funds, included in the abov¢ ar¢ as follows.. Incoming sources Resources expended Movement in ndS Unrestrleted funds General advice 267,232 (236.669) 30,563 Rcstricted funds Warnier Wales Advicelink Partners for the Journey Energy Advicc ProwdTnme PCC Money C4trers Words to Action 41.479 319.016 66.667 (47,980) (323.571) (56,258) (4,496) (20.459) (6,501) (4,535) 10,409 (4.496) 5.101 440 25,560 465 069 463.671 1.398 TOTAL FUP4DS 732,301 700,340 Page 19 Continued...
Pembroke5hire Citizen5 Adviee Bureau Notes to the Financial S¢atemertts- Continued for the Year Fjnded 31 March 2025 16. MOVEMENT IN FUNDS- continued Comparatives for movernent in fund Net movemenl in funds Transfers bctween funds At 31.3.24 At 1.4.23 Unrestricted funds General advicc 204,446 65,697 (13,435) 256,708 Restri¢t¢d funds Warnier Wttles Advicelink Partners for the Journey Energy Advice Programme British Gag Energy Trnst- Community Reach C05t of Living 1,993 768 (13,431) (470) 2.444 2,761 13,431 20,772 1,686 20,302 4,130 787 787 4) 25,238 TOTAL FUNDS 229 684 55,004 284 688 Cotnparativ¢ net movement in funds. included in th¢ above are as follows: Incoming resources Resou¢5 expended Movement in funds Unrestrieted funds General advice 320.039 (254,342) 65,697 Restricted fun4Js Warnier Wales Advicelink Partners for the Journ¢y Energy Advic¢ PrograrDrne C05t of Living 41.479 302.429 65.700 17.130 (40,711) 768 (315.860) (13.431) (06,170) (470) (14,686) 2.444 15,004) 4) 441738 452431 TOTAL FUNDS 761777 706 773) Page 20 continued...
Pebrokesh1re Citizens Advice Bureau Notes to the Financial Ststements- Continued for tht Year Endcd 31 March 2025 17. RELATED PARTY DISCLOSURES Mr A.F.. Sangster (Chairn]an) is a-l'rustec of Pcmbrokeshire Association of Voluntary Servi¢e5 {PAVSI. During the period PA VS provided fitnding Of £49,039 to the Charity and acted as its landlord. Page21
Pembroke5hire Citizens Advice Bureau Detailed Statement of Financial Activities for th¢ Year Ended 31 March 2025 31.3.25 31.3.24 INCOME AND ENDOWMEKrs Donalion5 and le¥acies Donations Grant5 549 6235 6,028 Investment income Deposit account int¢rest 9,707 5,648 ChaTitabl¢ activities Seryi¢e level agreements Grants 188,929 523 590 216,829 529 432 712,519 746,261 Other income Room hire Total incoming Te50ur¢ey 732,301 761.777 EXPF.NDITURE Ch#rit&ble aetlvltles Wagcs Pensions Staff expenscs OffiLC L051S Premises cosis cilinS Advice fees Small equipment purchases Volunieer travel Staff training Legal and Professional Sundry En¢Tgy vouohers 5(MTr,062 12,187 8,591 40,099 41,432 5,357 488,525 13,016 7,439 33,857 37,807 5,191 1,365 1,237 617 1.170 3,884 680 385 620,382 628,539 Support Mana¥emellt Wages Pensions Sundries Office support costs Rent and pr¢mis¢s ¢ost5 ALC¢)untancy Payroll fee5 43,042 1,394 (290) 16.990 7,351 8,219 43,412 1,309 1,286 14,937 5,251 9,312 79,109 77.281 This page does not fonn part of ihe statulory financial staternents Page 22
Pembrokeshire Citiygns Advi¢¢ Bureau Detailed Ststement of Financial Activi¢ie5 for the Year Ended 31 March 2025 31.3.25 31.3.24 Management Finance Bank charges 160 218 Govern8nc¢ costs A¢¢ountancy fees Legal fees 550 139 551 184 689 735 Total resources expended 700 340 Net income 31.961 55.004 This page does not forni part of th¢ 5tatulory financial statements Page 23