REGISTERED COMPAIYY NUMBER: I)6360309 (England and Wales) REGISTEREDCHARITY NUMBER: 1121629 tILY.EAR E.NDEDIIDSABCIIL025 I&£Q￿SE&￿V LIMITEDBY GUAB&￿) CROSSROADS CARING FOR LIF£LT NTENTS OF THE FINANCIAL STATEMENTS PAge Report of the Trustees Report of the Independent Auditors Statement of Flnanclal A¢tSv5des 10 Statement of FlnanclAI Pos5tlon Statement of Cash Flows 13 Notes to the Ststement of Cash Flows 14 Note$ to the Flnan¢lal Stitements 15 10 22 CR ELTD ER: FTH AR The irnslees who are also dire¢tor5 of the charity for the pury)oses of the Companies Acl 2006, present their report iviih the financial statements ol the chariry for Ihe y¢ar ended 31 March 2025. The Irustees have adopted the provisions of Accouniing and Reponing by Chariiies: Statement of Recommended Praciice app]i￿b]C to charilies preparing iheir accounis in acC￿danCe with ihe Financial Reporting Standard applicable in ihe UK •nd R¢public of Ireland (FRS 102) (effeclive I January 2019). OWEcfIvES AND AcfiviTIES Objeetlves and aims We support vulnerable or disabled people. their carer4 Iheir loV￿-One5 and their n¢tivorks and communiiies io live Iheir best lives. Wc provide persortal and holistic social care 5UPPOrt inlo people's homes and also by providing ironsport & supporl to a¢￿5 their communities. We do this 7 days a week. 365 days a year. To enhance our support service, we recrult volunteers pmvidin8 eompanionship lo isolated people who have no oiher a¢c¢ss lo services. As of 31 st March 25, we have 59 aclive volunteers SUPPOrting 63 Clients. As part of a 31-member partnership, we use largelcd campaigns. so¢ial medi4 and partnerships to ￿8¢h hidden carers. By ollaborating ivilh community organisaiions and ndworks, we create accessible cnlry points for individuals 10 ¢on￿￿1 iyith services and advo¢at¢ for unpaid carers. We also provide day opportunities and group aclivilies in our Communiiy Hub and through ser¥i¢e5 ivilh other local partners. We provide serviccs always accoftlirtg to our values: respectful. resourceful. Irustworthy. effective, and caring. Publie benefit The trustees have complied ivlih their duty lo have due regard to the guidance on public benefil published by the Charilies Commission in exercising their powers or duties. Our services are provided from a variety of fundin8 slreams, Ive seek 10 add value by giving our lime, energy and expertise lo inilialives that benefil our clients and (he communities in ivhich ive vork. gel CROSSROADS CAtUNG E￿oR IFE LTD LREGI￿ERED NUMBER: 06360309 REPORT OFTHE TRUSTEES FOR THE YEAR ÉNDED3 STRATEGIC REPORT Achlevements and performance Rev1￿ of Artivilies and Achievements ArtivIti￿ wlihln the yeAr In the year 2024-2025 iv¢ provided around 66,000 hours of support t() vulnerable and disabled people. Ivhich is around 1300 hours of suppN)rt every iveek, Around Ifa of our services relate lo assisting people ivith dail). living (￿kS such as.. medicaiion. personal h}'8iene. and nulrilion. The remaining 213 are related services such as respite seNi¢es or Carers Br¢aks. Ivhich ensu￿ that carer5 have time out from their Caring role to engage in recrealional or health activitie& For around 40% of those visits our slaff ivill assisi vulnernble and disabled people to engage in their oivn fulfilling community aciiviiies such as shopping. visiting gordens. art activities dc. We also provide Hub (day cenlre) services oul of our Stevenage premises. Our volunieer seThices were very aclivc iviihin ihe ye8r for more detailed reports on all the elements of our services please conlaci us at., inforncrossroadshn.org.uk. Best Companles Award During the }'¢ar ive M'ere privileged to be re-accrediled as one of Ihe top companies lo iyork for in the UK. We achieved Sih ssition in the mid-sized charilies section. We are in the lop 3 organisations for iyell-being for our slaff and are also ¢ognised as 0 3-slar ivorld4l&ss organi5alion. This is ihe flfth year in su¢cc55ion ive have been extemally reco8nised and accredited a5 a fanlastic placc to ivork. We ivere successful in Ihe lender for the Carets Break ¢oniraci for North Henfordshire arml Stevena8e iyiih Hertfordshire Counly Council. The ¢onlracl started on l May 2025. The marketplace remains challen8ing and there c(mlinues lo be r¢cruilmenl di￿1¢Y111¢S. This resulted in sloii'¢r gro1￿h than anticipated. In this financial year ive have achieved an overall surplus £21k. Next Y¢Ar's Goals We ivill be.. Conlinuin8 our suceess on building Ihe Carers Break wnlraot for North Henfordshire and Sl¢venage ivith Hertfordshii'e County Council ithi¢h iVd5 aivarded to us from Isl May 2025. Working iviih partners io cipand re50ufL'es io support unpaid carers Ensuring our staff & volunteer5 have Ihe besl a¢¢ess to Leaming & Development to ensure the highesi qualii>' ￿rVices. Raising our voice lviih partncrs & iYiEh our local neighbourhoods - Focussin8 on thc geo8rnphical are&s i%'e can 5UPPOrt & cxpandin8 in those areas. Ensure our funding resource5 are as diveisified as p(wible & involve as much choice a5 P055ible on behalf of client& Conlinuin8 our focus on re¢ruiling hi8h qualii>' emplo>tts and cxploring oiher opportunilies lo secure emplo)'ecs. Conlinuing 10 increase our share of the Council respite and home care business. Working to increase the number of refetTals from NHS w0￿]ng to retum lo levels of iumover in our private Home Care business (hai prevailed prior to Ihe pandemic. Through ull the above action& the Chari1> ivill aim lo increase our surplus position by Ihe end ofmardi 2026. Iryou iyould like lo kno%i' more about our goals & aspirnlions. please coniaci us ai: infoOcrossroadshn.org.uk. Ourvalues We continue lo ensure i%r mcel our values ivhi¢h ore.. Re5F¢Ctful Resourceful TrJsliYorthy Erfective Caring Page 2 .ROSSROADS CARING FOR LIFE LTD LREGisfER&D ￿U￿BE￿. Q02fjQ3Q9J REPORT OF THE TRvsfEE.S R ENDED 31 MAR STRATEGIC REPORT Flnantl21 revlew The markeiplace Mnains challenging and Ihere conlinue5 to IK recruilmenl dilTicultie& This has resulted in slower growth than anticipated. In thi5 financial year we have achieved an overall surplus £21k. There is a list of donor4 sup[￿rterS. and grant givers in ihe account4 &nd we are profoundly Brateful on behalf of unpaid Ca￿rS who bear heavy re5pon5ibilities on behalf of Ih05e Ihey ￿re for. Every single penny of every donation ive receive towards the services ive subsidise through our activilies for the L*rer communities in which ive work such as unfunded emergency responses. We continue lo meet our reserves targels and enjoy an excelleni debior rnlio. Reseryes Pollty The or8ani5ation's reserves policy Is 10 retain sufficieni reseNes 10 meeis all lis obligations in the evenl of an orderly wind up. Our reserves position is £330.171. This equates lo 9 weeks of runnin8 cosis and is above the level required to Me￿ all our obligation5. Invutment PolS¢y In accordance wilh the Memorandum arKI Articles of Ass￿latIOn the board may invest the monie5 of the organisation not immediately required for ils pu]poses in suiiable low risk inveslmenls. Long terni Finanelal P05klon The or£anisaiion's long terni financial forecast indicaics a continuing siablc position with opportunities for groivth and an Incre￿ in demand for services ihrough incre8se in services from local auihority and privai¢ ¢li¢nls. Thi5 15 d¢p¢ndenl on thc ability 10 Continue to rtcruit and m¢ei geographical ¢hdlleng¢& STRUCTUR& GOVERNANCE AND MANAGEMENT Governlng doeument Crossroads Caring for Life Lid is a cornpan), limited by guarnntec govemed by ils Governin8 documents. It is re8iStered as charity wilh Ihe Charities Commission, Anyone over the age of18 can appl). to be a member of the Board of Trustees of the charity. Tn￿lee% are also Company Directors. in ihe eiieni of Ihe company being ivound up members are eli8ible to be considered for Limited Liability and the Charity reiains insurance againsi Trustee liability. OrganlsatlonAI structure Crossroads Caring for Life Ltd is a chariiable company, limiied by guarantee. The charitsble company is run by Thc Board of TrLLslees (the Board), who mel four limes in the 2025-yeaT end. The meelings were led by the Board, and were a150 attended by the Execulive Team. Ivhich is comprised of Ihe Registered Manager, the Financial Controller: and ihe Human Re50urce5 & Recrnitment Myna8er. The Execulive Team deal ivith the day to day Djnnins of the charity. Inductlon and tralnlng of new trustees When new Trustccs are aN)ointed - they are induLted and embcdded in the Charily, they may comc with personal experience of being a Carer an(Vor fflevanl lo¢al knoivledge and business skills. In this financial year lye cMlinued io meel monthly to review financials and perfomiance. Main Board meetings are held generally quarterly. A Board roiaiion policy is in place in mplian¢e wilh Ihe Chority Gov¢mance Code 2017. Related partles Relaied paty transactions have teen disclosed in the Notes to the Financial Statements, Pa8e 3 CROSSROADS CARING FOR LIFE LTD REGISTERED NUMBER: 06360309 REPORT OFTHE TRUSTEES FOR THE YEAR EI%DED31 MAR STRu￿vRE, GOVERNANCE AND MANAGEMENT Rlsk mAnAgtment The Board considers major risks to iyhich Ihe charity is e.xposed ai Board meeting& The risk r¢8iSter is reviewed ￿gUlarlY by the executive ￿rn. Where appropriate, actions are identified to mili8ate the risks the charity face& Every CArer and cared for r￿lson are Assessed for risk and Mall. are Irained in Moving and P05ilioning. Aduli Personal Care. Health and Safely. FI￿ Risk& Safeguarding Adulis and Personal Safely amongst oihers. All staff i¥orking with vulnerable p¢r8ons are enhartced Disclosure and Barring Service checked. Our Business Conlinuity Plan was revieived in the year and is in place for any pol¢nlial cri5e5 or incidents. We also continue to be covered through our charity insurance partner. Addilional covers have exlended proteciion for cyber securily & olhcr risks iviih compreh¢nsiv¢ cmployers. public liabilily. Iru5tee liabilii}' and office conienis insurance. REFERENCE AND ADMINISTRATIVE DETAILS Rezlstettd CompAny number 06360309 (England and Wales) Registered Charlty number 1121629 ReEl$ttred offiee Suile 20, Inlech House Wilbury Way Hilchin Hertfordshire SG4 01'W Trustees Jercmy Colman Graham Home Justin Jewiit Bob Fee Peler r)uffy Vivien Kerr rwaser Hill Kim Fiske Sonia Machado Araujo (ChaiT) (Treasurer) appoinied l November 2024 appointed l NOVem￿r 2024 Company secretsry Alison Paice Audltors Bradshaw Johnson Chartered Accountanls Slatulory Auditor Croft Chambers I l Bancroft Hilchin Hertfordshi SG5 IJQ P4e4 SROADS.CARING FOR LIFE LTD&BWIE￿￿ll￿EEB REPORT THE YEAR FTH RUSTE REFERENCE AND ADMINI￿RATIVE DETAILS Banke CAF Bank 25 KinRs Hill Avenue Kings Hill West Mallin8 K¢ni ME194JQ STATEMENT OF TRUSTEES, RESPONSIBILITIES The trustees {who are also the direclors of Cro&sroads Caring for Life Ltd for the purposes of company laiv) are responsible for preparing the Report of the TNstees and the financial staiemenis in accordance with applicable law and Uniied Kingdom A¢¢ounlin8 Siandards Iuniled Kingdom Gener811y Accepted Accounling Praciice) including Tr inancial Reporting Standard 102 "The Financial Reporting Standard applicable in ihe UK and Republic of Ir¢land" Company law requires ihe itwsttts to prepare flnanc5al ststements for each financlal year. Under thht law. the irustees have elected to prepare the finencial siatements in accordance with Uniied Kin8dom Generally A¢¢epied A¢¢ounling p￿lIce {Uniled Kingdom Accounting Standards and appli￿ble law). Und¢r ¢omp8ny law the trus¢ees musl not approve the finan¢ig1 statements unless they are satisfied thai Ihey give a Irue and fair view of ihe slate of affairs of the charitable company and of ihe incoming resource5 and application of resources, including the income and expendilure, of Ihe chariiable ccrfnpany for Ihai period. In preparin8 those financial 51alernents, Ihe Irnstees are required to seleci suirable aceouniing policies And then apply them consi￿e￿ily. observe the methods And principles in the Charities SORP; make judgements and estimates ihat are reasonable and prudenl; slate whether applicable accounling siandards have been folloived, subject to any material departures disclos¢d and explained in the financial slatemenls; prepare the financial statemen15 on the going concem basis unles5 it is inappropriate lo presume ihat th¢ charitable company will continue in busines& The lrnstees are responsible for keepin8 proper accouniing ttcords ivhich disclose ivith reasonable accurncy al any lime ihe financial posiiion of the charitable company and io enable them 10 ensure thai the financial stalcmcnts comply iviih ihe Companies Act 2006. They are also responsible for safeguarding Ihe assels of the charitable cornpany and hence for taking reasonable 51eps for Ihe prevention and detection of fraud and other irre8ul&rities. In so far as the trustees are aware: there is no relevant audil infomlation of which the charitable company's auditors are unaiyare: and the trustees have taken all steps that ihey oughi io have iaken io make Ihemselves aivare of any relevani audil infO￿allOn and to establish that the auditors are •vare of that inforn)alion. AUDITORS The auditor4 Bradshaiv Johnson Chartered Accounlanls ivill be proposed for re-appointment ￿ the forthcomin8 Annual Generdl Meeiin Page S ARI MBER: HETR RTH Report of the itvstee5. incorporating a sirale8i¢ report, approved by order of ihe bodrd of trU￿ees. as Ihe company direth0￿. on 7 November 2025 and signed on th¢ board's behalf b).: J P Colman - Trustee REPORT OFTHE INDEPENDENT AUDITORS TO THE TR CROSSROADS CAIUNG FOR LIFE LTD EES OF Oplnlon We have audilcd ihe financial sialements of Crossroads Cai'in8 for Life Ltd (Ihe 'charitable company,) for the year ended 31 March 2025 which comprise the Siatemeni of Financial Aclivitie& the Stalement of Financial Position. the Siatemeni or Cash Flows and nole5 to the financial statements, including a summary of significant ac¢ounling w)licies. Tr financial reporting framework thai has been applied in their preparation is applicable law and United Kingdom Accounting Siandards (United Kingdom Genernlly Accepted AC￿Uni1￿8 Prdclicel, in¢luding Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland,. In our opinion the financial stalements: give a Iruc and fair view of the state of the chariiable company's affairs As at 31 March 2025 and of its incomin8 resources and applic&tion of resour￿, including ils income and expendiiure, for the year Ihen ended. have been properly prepAred in accordance iviih Uniled Kingdom Generally Acc¢pted Accounting PrACtiee, includin8 Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ir¢l8nd" and have been prq)ared in ￿e0rd￿nCe with the requirements of the Companies Act 2Crf)6. BASIS for oplThk)n We conducted our audil in accordance with In￿MallonaI Standard5 on Audilirtg (UK) (ISA5 (UK)) and applicable laiv. Our responsibililies under those standards are further described in Ihe Auditors, responsibiliiies for the audit of the financial siatemenls section of our report. We are independenl of the charilable company in accordance wilh the eihieal requirements that are relevant 10 our audit of Ihe financial ￿￿teMen15 in the UK, in¢ludin8 the FRC'S Eihi¢al Standard, and we have ruifillcd our other ethical responsibiliiies in accordance with these requ1￿MentS. We believe that the a￿j1[ evidence we have obiained is sufficient and appropriate to provide a basis for our opinion. Concluslons reilting to golng coneern In auditing the finoncial siaiemenl4 we have concluded that Ihe Irustees, use of the going concern basis of ac¢ouniing in the preparation ofihe finan¢ial siaicmenls is appropriate. Based on the work we have perfornied. Ive have nol identilled any material uncetlainties relaiing 10 evenls or condiiions Ihai. individually or ¢olleclively, may cast significani doubi on the charl￿bIC company's abilil), lo conLinue ￿ a goin8 ¢oncem for a period of at leasl iwelve rnonihs from when the finoncial slalcrn¢nls are auihorised for issu¢. Our responsibilities and the responsibilities of the Iruslees ivith respect lo going ¢onc¢m are described in the relevanl sections of this report. Otber Informatlon The iwsltts arc responsible for lh¢ other infomiotion. The oiher Inforn?alion Comprises the infomiaiion includ¢d in the Annual Report, other than the finon¢ial staiemenis and our Rcpon of the Independent Audilors Ihereon. Our opinion on the financial statements does not cover the other infomiation and. except to the extent othernvise explicitly slated in our report, Ive do noi eApress any forni of assurance con¢lu5ion Ihereon. In connection with our audit of the financial sialements, our responsibilit), is lo read the other inforniation and, in doing so. consider ivhelher the other infomialion is materially inconsi￿ent with the financial siatements or our knoivledge obtained in Ihe audit or othernvise appears 10 be materially missiaied. If ive identify such material inconsistencies or apparent material misstatements, Ive are required to deterniine iyheiher this gives rise to a material misstalemeni in the financial sNements Ihemselves. If, bE￿d on the ivotk we have perfomied. we conclude that there is 8 malerial misstatement of Ihis oiher infomialion, we are required lo report that faci. We have nothing lo report in this regard. Matters on whleh we are reqyir¢d to report by excepllon We have nothin8 to repori in respect of the followin8 mallers ivhere ihe Charities (Ac¢ounts and Reports) Regulations 2￿8 requitrs us ¢0 report lo you if. in our opinion: Ihe inforniaiion given in the Report of the Tru51ees is inconsistent in an). material re5pccI ivith the financial slatements. or Ihe charilable Company has not kept adequale accouniing records. or Ihe financial slalements are not in agreement ivith the accounting records and ffturns- or we have not received All the infornialion and explanations ive require for our audii. REPORU THE TR G FQRUFELI£) TEES OF CROSSRO Responsibilities of trustees As explained more fully in the Siatement of Trusle¢5' Responsibililies, Ihe iruslees (who are also the direclors of Ihe charitable company for ihe purposes of company laiv) arc respon%ible for the preparaiion of Ihe finan¢ial statemenls and for iKing salisfied thal they give a true and fair vieiv, and for Such internal wntrol a5 the trusLees detemine is nece&w lo enable the preparation of financial siatemenis thai are free from material mi&8tatement. Ivheiher due lo fraud or error. In preparing the financial staiemeM& the trustees are responsible for assessing the chAritable compan} s abiliry ¢0 continue as a 80in8 ¢on¢¢rn. disc105ing. as applicabl< ma(iers relaied lo going concem and using ihe 80in8 concern basis of accounting unless the irustees eiiher intend io liquida1¢ the chari&ble company or io c￿e operntions. or have no realislic al￿m011Ve but to do so. Our re5pon51bili¢i¢s for the audit of the fingn¢i81 $¢*tements We have been appoinled as auditors under Section 144 of the Chariiies Act 2011 and report in accordance ￿'11h Ihe Acl and relevant regulations made or having elT¢cl Ihereunder. Our objecliv¢s att lo obtain reasonable assurnnee aboul ivheiher Ihe financial siaiements as a ivhole are free from material missiatement. lvhether due lo fraud or error, and lo issue a Report of the Independent Auditors thai includes our opinion, Reasonable Assur8n¢e is a hi8h level of assurance. bul is noi a 8uaraniee ihal an audil conducted in accordance ii'iih ISAS (UK) Ivill aliyays detect a material misstalcment ivhen it exists. mis￿al¢Men13 can arise from fraud or error and are considered malerial if. individu&lly or in ihc a8grcgolc. Ihcy Could reasonably be expected to influence the economic decisions of users iaken on the basis ofihese financial ￿￿temen{S. The extent 10 ivhich our pn)cedures are capable of deieciing irr¢gulariiie& in¢luding frdud is detailed below: We considered ihe nature of Ihe Charitable Company's srflor and ils e¢)nirol environmeni. and revieived the Charitable Company's documentation of Iheir policies and prwedures relatin8 lo fraud and compliance iviih laivs and re8ulaiions. We Iso enquired ofmanagement aljout their oi¥n iden1ific￿10n and assessment of the risks of irregularilies. We obtained an understanding of Ih¢1¢8al and regulatory fr&mthvork ihal the Charilable Company Oper￿¢$ in, and idertlified Ihe key lllivs and regulation5 thal: hod a dire¢1 eiTecl on ihe deiern)inalion of material amounls and disclosures in the financial slalements. These included guidance from the UK Companies Acr. Ihe Care Qualii) Coinmission, and Chariiy Commission; and do nol have a direcl effect on Ihc financial *atemeniS bul compliance ivith ivhich mav be fundamenial io Ihe Charitable Company's abilily lo operate or to avoid a material penaliy. We dI￿u$$ed among the audit engagement ieam Including relevant inlemal SP￿1&11Sts such as Iix specialist5 regardin8 ih¢ oppoilunilie5 and in¢¢nlives that may exisi iviihin Ihe organisaiion for fraud and hoiv and ivhere fraud mighi occur in ih¢ rinancial statements. In common ivith all audits under ISAS {UK). Ive are also required lo perfomi specific pn)cedures to ￿Spond to Ihe risk of monagement Ove￿ide. In 8ddressin8 Ihe risk of fraud through management oveffide of controls. Ive lesled the appropriateness of journal entries and other adjustmenis. Assessed ivheiher the judgemcnts made in making accountin8 eslimat¢s arc indicalive of a polenlial bia& and evaluated the business rationale of any significant transaclions ihai are unusual or oulside the nonnal course of business. Page 8 REPORT OF THE INDEPENDENT AUDITORS TO THE TRUSTEES OF OSSROADS CARING FOR LIFE LTD In addition lo the above, our procedu￿$ lo respond to the risk5 identified included the follo￿,)ng. reviewin8 financial slatemeni disclosures by testing io supporting documeniation lo assess compliance wilh provisions of rel¢v4nt laws and regul￿lOns described as having a dirccl effect on the finaneial slatemenls; perfomiing analytical procedurcs to identify any unusual or unexpected relationships that may indicale risks of material misstaternent due to fraud. enquirin8 of managemeni conceming aetual aTrJ potential liligaiion and claim4 and instsnce5 of non 5.025 2,982 99,320 173,196 150,657 17. LEASING AGREEMENTS Minimurn lease paymenls under non-can¢ellable operating le&se5 fall due as follows". 31.3.25 31.3.24 Withln one year .934 18. MOVEMENT IN FUNDS Nei movement in fjjnds At 31.3.25 At1.4.24 Unrestrlcted funds General fund 308,752 21,419 330,171 TOTAL FUNDS 308,752 21,419 330,171 Net movement in fund& included in the aiK)ve hre fis follows.. Incoming resource5 ReSoU￿eS expended Movemcnl in funds Unre5trScted funds General fund 1,851529 (1,831.110) 21,419 Restrieted funds Crossroads Breakaway SBC Grant Community Hub Gran¢ 57.544 5.300 58,743 (57,544) (5,300) (58,743 } 121,587 (121,587) TOTAL FUIYDS 1,974,116 (1,952,697) 21,419 Page21 continued... CROSSROADS CARING_FOR LIFE LTD NOTES TO THE FI_NANCIAL sfATEMENTS- contlnued FOR THE YEAR EIYDED 31 MARCH 2025 i& MOVEMENT IN FUNDS- contlDued Comparatlv¢s for movement In funds Net movement in funds At 31.3.24 At1.4.23 Unrestricted fund5 General fund 307.784 968 308.752 TOTAL FUNDS 307.784 968 308.732 Comparalive net movement in funds. included in ihc above are as folloivs: Incoming r¢sour¢es Resources expended Movement in funds Unrestrlrted fvnds General fund 1.854.518 (1.853.550) 968 Restrietsd funds CrossNAds BreakawAy 54.482 (54.482) TOTAL FUNDS 1,909.000 (1.908,032) 968 Crossroad5 Breakaway - a 8rant funded project for volunteer servi¢es for carers. 19. RELATED PARTY DISCLOSURES The key management personnel of the charity comprise5 of the Registered Manager. the Financial Controller and ihe HR & Recruilmenl Manager. The lolal employee benefits of these k0, managemenl pet70nnel of the charity ivere £160,628 (2024: £147.698). Page 22