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2024-03-31-accounts

REGISTERED COMPANY NUMBER: 06360309 (EDglAnd gnd Wales) REGISTERED CHARITY NUMBER: 1121629 CIAL ENDED RIN IF OMPANY NTEE

OADS CARING F IFE LTD NTENTS OF THE FINAN STATEMEN FOR TH EAR ENDED 31 MA H 2024 Page Report of th¢ Trultees Report of the Independent Audltgrs Sta¢ement of Flnantll Artfvltl Statement of Flnincll Posltlon Sttemen¢ of Cash Flows 12 Noles to the Statement of Csh Flows 13 Notes to th4 Flnanelal Statements 14 to 22

CRO AD Rl IFE LTD REGISTERED NUMBER. REPORT FTHETR FOR THE YEAR ENDED 31 MARCH 2 Th¢ trustc¢s who are also directors of the charity for the pur￿Se$ of the coM￿nItS Aci 2006. pre5cni iheir report ivith the rinancial sthtements of the charity for th¢ yeJr ended 31 March 2024. The INstees have athpted the provisions of Accountin8 and ReN)rting bv Charities: Stotemenl of Recommended Practice applicable to charilies preporing iheir oecounts in accordance wilh the Financial Re￿rtIng Standard applicable in th¢ UK and Republic of Ireland (FRS 102) (etyeelive I January 2019). 0￿ECTIVEs AND AcfiviTIES Objectfves and Aims We support vulnerable or disobled people, their carers. their lov¢dvon¢s and their n¢tworks Jnd wmmunilies to livc thcir best lives. We provide personal and holistic social care supwrt into people's home$ and also by proi'idin8 trnnsp)rt & supp)rt to access Iheir communilies. W¢ do ihis 7 days & wcek. 365 days a year. To ¢nhanc¢ our support ser4i¢¢. we recruit volunteers providin8 companionship lo isolaied people WFW) have no oihcr access to services. As 01.3 Isl March 24. we h&ve 59 active volunteers 5UPPOrting 63 ¢lienl8. As part ol. a 31-member partnership. we use iargeted campaigns. social mcdia. and p&nn¢rships lo rea¢h hidden ¢&r¢rs. By collaboralin8 With community or8anisations and nclworks, Ive crcale accessible entrv points for individuals lo connect wilh services and 8dvocale for unpaid carers. We olso pmvide day opportunities ond group activities in our Stevenagc dov ccnlrc and through services oihcr local partners. W¢ provid¢ services always a¢¢ordin8 10 nur i'olues: respe¢tful. resourceful. In151worthy. effective. and ¢orin8. Publle beneflt Thc Irusl¢e$ have complied with Iheir duty to have due rc8grd 10 Ihc 8uidanc¢ on public benefit published by Ihe Chorities Commission in exercising Iheir KKI￿rS or duties. Our services arc proviilcd from a variety or rundin8 slrcam5. we seck to add value by giving our lime. cncr8y and expertise to iniliativ¢s that benefit our clients and ihc communilies in which wc Ivork. Page I

ADS CARING FOR LIFE TD EGISTERED NUMBER: ORT OF THE TRUSTEE ENDED 31 MARCH 2024 FOR TH STK4TECIC REPORT Athltvement nd perfornianee Rtvkw of Activities and Athlevtmtnts A¢tivttie$ within the year In Ihe vear 2023-2024 we provided around 68.000 hours ol'support to vulnerable and disabled people. which is around 1300 hours of support every ivttk. Around 113 of our seThi¢es are assistin8 people ivith daily living tllsks $u¢h as., medication. personal hy8iene. and n￿rItiOn. The rcmainin8 213 are relaled services such as respite services or Carcrs Breaks. thich ensure thal carers have lime oui linm their carin8 mle to engage in recreational or health aclivilies. For around 40V• ofthose visits our stolTivill assist vulnerable and dI￿bled people to engage in Iheir own fullillin8 community a¢tiviti¢s such as sk&pping. visiling gardens. art a¢liviltes ¢. We also provide DDY Centre services out of our Stevenage prcmises. Our volunt¢¢r s¢rviccs were very 8clive within the year for more d¢tsilcd rcFKJrts on all thc clcmcnts ofour s¢r%'i¢¢s pl¢&s¢ ¢on¢a¢t us at.. infLY¢i'cros5road5hn.orB.uK. Best Compnles Aw#rd During ihe year we were privileged lo be r¢•8¢credited as one of the lop Companies to work for in Ihe UK. We achieved I Ith sition in Ihc mid-sized charities seclion. We arc also recognised as a 2-slar outstanding or8Jnisalion. This is the fourth year in succession ive have been cxlemullv recoBnised and accredited os a 8real ploce to ivork. The rffovcry from thc Covid-19 Pandcmic continues to be slower than anlicipoted. Therc havc bccn conlinuin8 r¢cruitment dirriculties which in turn h&$ slowed dowi 8mw¢h. Howcver. in thi5 financial year we received a significant pri¢¢ in¢rcu5C from Hertfordshir¢ County Council ivhich enablcd us to achieve our lar8el of an operaiing surplus of £105k. There is a onc-off e¥tra ordinary cosi £104k re8arding reslru¢turin8 costs for Ihi5 )¢ar resulting in an overall surplus £ I k. Next Year's COAIS We ivill be: Tenderin8 for a lar8c Carcrs Break contract with Hertfordshir¢ County Council Warkin8 wilh partners lo expand resources io support unpaid carers Ensuring our & volunteer5 have Ihc best access to Learnin8 & Dcvclopmenl lo ensure the hi8hesl quality services. Raising our vnice Mith partners & iiith our local nei8hbourhonds Focussing on the geographical areas ive can sUPPOrt & e.xpandinB in those 8reiis. Ensure our lundin8 resou￿¢8 arc divcrsified as possiblc & involve as much choice as p)ssible on behall'ol'elients, Continuin8 our focus on recruiting high qunlity employees and explorin8 oiher opportunilies to secure employees. Continuing io increase our shAre of th¢ Council respilc and home care business. Workin8 to increase Ihe number of referrals fmm NHS - WorLin8 10 tdum lo prior Pandemi¢ of growih in privale Home Care busines$. Through all ihe above athlons. we anticipoie thai the Charity wll continue lo increase our SUTplus p)silion by the end of March 2025. Iryou ivould like to know mor¢ gbout our 8oa15 & 85pirgtions* pl¢&s¢ ¢onlg¢t us 4t: infftK(jlcros5roadshn.org.uk. Our Values We continue lo ensure ive meet our values ivhich ar¢: Respectful Rcsourceful TrUst￿rthV E(Tective Caring Page 2

OADS CARING FOR IF LTD REGISTERED N MB REPORT FTHE OR THE YEAR ENDED31 M ES 024 STRATEGIC REPORT Flnntll rtvlew The recovcrv fmm the Covid-19 Pandemic continues lo be slower than anlicipaied. There have been continuing recruitment difticulties which in tum has sloived down growth. Hoivev¢r. in Ihts linancial year we received a signifi¢anl price increase from Hcrtfordshirc County Council i%thich enabled us (o achicve our largel of an operating surplus of £105k. There is a onwlTcxlTa ordlnary cosl £104k regardin8 resinirfurin8 cosls lor Ihis ycar resulting in an overall surplus £1 k. There is a list of donors. supporters. and grant givcr5 in ihe accounls. and w¢ are profoundly 8r4tcful on behalf ol. unpaid corers bear heavy re5p)nsibilitics on bchalf of those thev care for. Every slngle penny ofev¢ry donalion ive receive goes towards the services we subsldise ihmugh our aclivilies for the carer cornmunitics In Which Mf ivork such as unlunded emergency resFx)n8es. We contlnue tr) m¢¢t our res¢rv¢s IAr8¢tS ond enjoy an excell¢ni delxor riio. Rt$trveJ Pollcy The organislliion's reserves w)Ii¢y is lo r¢tsin sulTi¢ienl reserves lo m￿3 all ils obligations in ihc event of an orderly wind up. Our reserv¢$ p$lllon is £308,752. This equaies 10 I l Mtek$ of runnin8 costs )nd 1$ above ihe level required to mccl oll our obll8alions. Inv¢stment Pollry In occordance wlth ihe Mcmorandum and Articles of Associalion the b)ard mov invesl the monies of the or8anisalion nol immediately required for its PUryK>ses in suitsble low risk investments. Long tem Fln•ntl•l P•sllloA The or8antsation's lon8 icm financial fOr￿a$1 indica(es a coniinuing sl4ble ￿SitIOn wilh opportunilics for Bro￿h and an in¢r¢aK in demand for 3crvices ihrou8h incrcasc in scrviccs from local auihority and privale clients. This is dependent on ihc bilitv lo Lonlinuc lo rccruit and m¢el 8CO8raphical challcn8es. STRUCTURE, GOVERNANCE AND MANAGEMENT Governlng documen¢ Crossrogds Caring for Life Ltd is a company limited by guarnniee govcmed by its Governin8 documents. It is registered as charity wilh Ihe Charities Comrnis8ion. Anyone over ihe agc of18 can apply 10 be a member of Ihe Board of Trustees of Ihe ¢hgrity. Trustee5 also Cornpany Dir￿1014 in Ihc cvcnt of thc cornpanv b¢ln8 ivound up mcrnbcrs are eli8ible lo be considered for Limited Liability and lh¢ Charity reiain8 insurnn¢¢ against Trustee liability. OryanlsAtlonl strneture Crossroads Carin8 for Life Lid is a chAritable company, limited by 8uaranlce. The charitable company is Tun by The Board of Trustees (the Board). itho met four limes in Ihc 2024-year cnd. The mceting5 Mrre led by Ihc Board. and Were a150 atlend by Ihe Eieculive Team, ivhich is wmprised of the Registered Manager. the Financial Controller, and the Humwi Resources & Recruitmeni Manager. who deal wilh the dav ￿ day running ol'ihc charity. Indpc¢lon *nd trnlnlng of new trn8t¢es When new TTUSlees are appoinled- they are inducied and embedded in Ihe Charity. Ihcy may comc with personal expcrience of being a Carer andlor relevani local knoiiledge and business skills. In this financial vear we coniinued io meci monthly io rcvicw financials and perforn)ance. Main Bo8rd meelings ore held 8¢nerally quarterly. A Bollrd rotation p)licy is in place in mpliance WEih the Charitv Governance Code 2017. Relgted pArties Related party transactions have been disclosed in Ihe Not¢s to the Fingncial Statemcnts. J Colman proi'idd rKruitm¢ni s¢rvices in the sum of £2.328.60. Page 3

CRO CARING FOR LIFE REGISTERED N REP FOR THE YE OF THETRU TEE R ENDED 31 MARCH 2024 STRUCTURE. GOVERNANCE AND MANAGEMENT Risk m*n#gtmtnt The Board ¢onsiders major risks lo which the ¢harily is exwscd at Board mcetin8s. The risk regisler is r¢vi¢ived regularly by the cxeculive leam. Where approprialc. actions are idcnlilicd to mitl8ale the risks the charily laces. Every ¢arcr and cared lor person arc 955CS5ed lor risk and stafl'are Iraincd in Moving and Positioning. Aduli Personal Care. Health and Safely, Fire Risks. Safe8uardin8 Adults and Personal Safclv amongst others. All sttsff workin8 14'ith vulnerable person8 are enhanced Disclosure and Barring Sen'ice checked. Our Business Continuity Plan Wds reviewed in ihe year and is tn place for any ￿tential crises or incidents. We &lso conlinue lo bc covered throu8h our charitv insurnn¢e partner. Additionol cov¢rs have extended protection for Cyber security & other risks with comprehensive cmployers. publi¢ liabiliiy, trustee liability and oifice ¢ontents insurance. REFERENCE AND ADMINISTRATIVE DETAILS Reglstered Company number 06360309 (England and Woles) Regllttred Charlty number 1121629 Rezlst¢r¢d •fflt¢ Suite 20, Inie¢h House Wilbury Wgy Hilchin Hcrlford5hire SG4 OTW Tru$tee$ Jeremy Colman Graham Horne Justin Jewiti Bob Fee PetLY Dully Vivien Kerr Frascr Hill (Chair) (Treasurer) Complny secretary Alison Paice Audltort Bradshaw Johnson Chartcred Accounlants Siatuiory Auditor Crofi Chambers I l BancTofl Hitchin Hertfordshire S(i5 IJQ Pagc 4

SROAD ARI G FOR LIF REGISTER UMBER: EPORT E TRUSTEE FOR THE Y R ENDED31 M RCH 2024 REFERENCE AND ADMINISTRATIVE DETAILS Bankers CAF Bank 25 Kings Hill Avenue Kings Hill West Malling Kenl ME19 4JQ STATEMENT OF TRUSTEES, RESPONSIBILITIES The Irusiees (itho Jre also the directors of Crossroads Caring for Life Lid for Ihe purpo$es of ¢ompany lawl ar¢ r¢swnsible lor prcparin8 the Rel￿rt of the Trustees and Ihc financial stat¢m¢nts in accordance with applicablc law and United Kingdom Accounling Standards (Uniled Kingdom Generally Accepted Accounting Practice) includin8 Financial Re￿rtIng Standard 102 "Thc Financial Re￿)rting Stgndard applicable in lh¢ I IK and Republic ol'lreland" Company law requircs thc Irustces to prepare linancial slalcmenls lor each linancial ycar which give a true and fair view or the 5tste of affairs of th¢ ¢h8ritable company and of ihe incomin8 resources and applicalian of resources. includin8 Ihc income and ex￿ndI¢vre, of the charitable compnnv fnr thal period. In prepJrin8 those finoncial ststements, thc truslccs are r¢quired io select suilable occountin8 poli¢i¢s and Ihen apply ihem consislenily: observe the meihods and principlcs in Ihe Chorilv SORP: make jud8¢mcnts and estimo1¢s thot ure wasongble and prudenl: sialc ivheihcr applicable occountin8 slJndards have bcen followed. subj¢¢t to onv maierial dcpartures disclos¢d ond explained in the financial statcments: prepore the financial stst¢m¢nts on Ihc 8oinB concem bosis unleu it is inappropriole to presume Ihat Ihe charilable company will ¢ontinuc in busines5. Thc trustees are rup)nsible for kceping proper accounting records which disclose with reasonable accuracy al any time the finoncial position of the charitable companv and tn enable them to ensure thul the financiol staiemenis Comply with ihe Companies Act 2006. They arc olso responsible for sofc8ufjrdin8 the assets of th¢ Charitable company and h¢n￿ for tJkin8 reasongble sleps for the pr¢veniion and deittiion of fraud and oiher irre8ulariiies, In so for as the Irus(ees are owor¢'. there is no relcvanl audit inforniglion of which the charilablc compony's auditors are unaware; and Ihe Irustee5 have taken all steps that they ou8hl lo havc thken lo make themselves awar¢ of any relevanl audil infomiation and lo cslablish Ihat the auditors are amare ofihal infonnation. AUDITOILS The audiiof3. Bradshaw Johnson Chartered Accounlanls. Ivill be prowsed for re-apwintment at the forthcoming Annual Gcneral Meeting. Rep)n ees. incorporaling a strategic rewTrrl, approved by order of the board of trustees, as th¢ ¢ompany dir¢thors. . and si8ned on Ihe boards bchall-by.. - TTUStee Pagc 5

REPORT OF DEPENDE]YT SSROADS RSTOTHET FOR LIFE LTD ESOF Opinion Wc have audited the financial statements of Cn)ssroads Caring for Life Ltd (the 'charitable company.) for ihe year ended 31 Marth 2024 which comprise the Statement of Financial Activilies. Ihe Slalemenl of Financial Position. the Statement of Cash Flows and rKsles io the financial sthtement& including o summarv of significant accounting ￿1]1¢}¢5. The financial r¢porting frdmework that has been applied in their PTeparnlion is applieable law and United Kingdom Accounting Standar (United Kingdom Generallv Accepted Accountin8 Practice). including Financial Re￿)rtIng Stsndard 102 'The Financial Re￿Irling Standard Jpplicable in the IJK and Republic of Ireland,. In our opinion lh¢ financial statemcnts.. give a true and fair view of the slate of ihe charilable company's alTalrs as at 31 March 2024 and of its inwmin8 resources and application of resources. includin8 its income and txpendilur¢. lor the year ihen ended; huve been properly prepared in accordance iviih i Inlted Kingdom Genernlly Accepted A¢¢ountin8 Praclice. including Financial Reporting Siandard 102 The Financial Reporting Siandord applicable in the UK and Republic of Ireland ond have been prepared in accordance ivlth Ihe rcquirements of ihe Companies Act 2006. Blsls for oplnlon We conduclcd our audil in accordance wlth Iniernatlonal Siandard.s on Auditin8 (UK) (ISAS IUK)) and applicable law. Our r¢s￿nSibIlitIeS under those slondard5 arc furthcr described in th¢ Auditors. rcspon5ibilities for the oudi¢ of the finoncial statements se¢lion of our rcport. We are independenl of Ihe charilable company in accordance with the ethi¢al requirements Ihat are relevani lo our audit of the financial siaierncnls in ihe IIK, including the FRC5 Ethical Standard, and we have liiifilled our other eihical resp)nsibilities in accordan¢¢ ￿lih ihcsc requiremenls. We believc that the audit evidenc¢ we have obiained is sutTi¢ient ond appmpriate to provide a basis for our opinion, ContluJloa• rela¢lng to goln8 toaetrn In auditing ihe financial slaiements. have concluded thot the tru.sie¢s' u8¢ of the 80in8 concern bllqiq of J¢¢ounlin8 in Ihe preparnlion of the finan¢ial stjtements is appropriatc. Based on the work we hav¢ perfomed, we have noi idenlified any mat¢rial uncertainties relotin81o evenls or conditions thai. ]r￿li,1duajIY or collectively. may cast si8nificani doubl on the charilablc eompanv's obilitv lo continue as a 80in8 concern lor a period of Al I￿st twelve months from when Ihe financial statements aulhorised for issue. Our reS￿nsibIli11￿ and ihc responsibililies of lh¢ Iruslcc5 wilh rcspccl Io 8oin8 ¢on¢¢rn arc described in the Jrl¢v8nt Sfftion5 of Ihis re￿rt. Other Inforniatlon The Iruslces Jrc respx)nsible for thc other inforniption. The other infomiation comprises the inf0rn18tion includ¢d in the Annuol Rep()rL oih¢r than the financial stalcmenls and our R¢w)rt of ihc Independent Auditors thereon. Our opinion on the finoncial slatem¢nts does noi cover ihe other infomiation and, except to ihe extent otherwise expllclily stated in our rewrt, ￿ do not ¢xprcss any forn) of *ssuran¢¢ ¢on¢lu5ion thereon. In ￿nn￿lion iviih our audit of th¢ financial Slalcmcnl& our responsibility is to reud Ihe nlher infornialion and. in doing so. consider wheiher Ihe other infonnotion is materiolly inconsislenl wilh Ihc financial statements or our knowlcdge obtained in the audit or otherwi5c appears lo be materially rnisstated. Ir we identify such material inconsistencies or apparenl material misstatements. we are required lo detern1ine wheiher Ihis gives risc lo a material Miss￿lement in the financial statements thcmselves. If. based on the work we have perfOrn￿d. we wncludc that there is a material mis81alement of this oiher infornwtion. are ￿quired lo r¢p)rt that fa￿. We huve n(Trihing to rewrt in ihis rcgard. Matters on whlth we are rtqulrtd to rnport by exceptlon We havc nothing to report in respect of Ihe follo￿￿n8 mailers Mthere Ihe Chariiies {A¢counts and Rewrts) Regulations 2008 requircs us to report to vou if. in our npinion: the infomialion giN'en in Ihe Report ofthe Truste¢s 1$ in¢onsi51¢nt in any rnalerial respect with the finan¢ipl stsi¢ments: or the charitable company has not kepl adequate accnunling rcwrds- or the linancial 8t9tements are not in agreement wilh ihe accountin8 wwrds and return8. or Ive have noi rrf¢ivcd all the infonn8lion and explanalions ive require for our audit. Page 6

T OF THE INDEPEND AUDITORS TO THE T DS CARING FOR L TD EES OF Re5ponslbili¢les of trusttts As e.xplained more fully in the Ststement of Trustees, Responsibilities. the trnsiees (who are also ihe direthors of the charitable company for Ihc pUT￿SeS of company lam.) are responsible for the pr¢paration of ihe financial slatements and for being satlsfied thal they give a Iruc and fair view. and for such internal control as the trusiee5 delerniine is necessary to enable the preparalion of financiDI slotemenls that are frce from material misstsilemenl. ivh¢thcr du¢ lo frnud or erroT. In preparing ihe financial statements, the trustees are responsible for o&%essin8 the charithble companv's abilitv to continue &8 a soin8 ¢on¢em. disclosing, as applicable. matters related to going concern and using the 80ing concern basis ol. a¢¢ounlin8 unless the trustees eiiher In￿nd to liquidatc the charitable companv or ￿ cease operations. or have no realislic allernalive b lo do so. Our responslbllltles for the Audlt of tht flnancl*l statements We have been apwinled as auditors under Section 144 of the Choritics Act 201 J and report in aecorthnc¢ wilh thc Ad and levanl regulations made or having elTect thereunder. Our objeclives are to obtsin reasonable a8surance #bout thether the financial statements as a whole are tre¢ from malerial misstaiemenl, whether due to fraud or ernir, and lo issuc o Repx)rt of the Independent Auditors ihat includes our opinion. Reasonable assurance is a high level ol. a55urdnce. bui is not a guarantee Ihal an audit conducied in ac¢ordan¢e wilh ISAS (UK) Ivill always dclcct a material misstatement ￿'hen il exist5. Misslalcments can arise from fraud or error and are considered malcrial if. individually or in the aBgregale. they could rca.8onably bc cxp¢cled lo inlluence the e¢onomic dccisions ofusers laken on the basis of ih¢sc fin8nclal statements. The extent io iyhich our procedures are capable of detecting iTrc8ulariti¢s, includin8 fraud is detailed beloiv: We considcred the nature of ihe Charitable Company's scctor and its control envift)nment. and rcvieived the Ch&riloble Company's documenlalion of their p)licies and procedure8 relaiin8 to fraud and compliance with la￿5 and regulations. We also enquircd of management about their own idcnlificalion and #55essmcnt of the risk$ of irre8ularilies. We obtoined an undcrslanding of the1¢881 and re8ulotoN framework thai the Charilable Company operates in. and idenlified the kev laws and regulations that.. had a direth effed on the deterniinalion of mat¢rial amounts and disclosures in the ftnancial ststemenls, These included guidance from the UK Companics Act. Ihe Care Qualily Commission. and Charity Commission; and do noi havc a direct effect on Ihc finonci81 ststements bul compliance ivith ivhi¢h May be fundamentsl to the Charitable Company's abililv lo operate or lo avoid a material penaliv. We discussed umng thc audil cngagemcnl leam including relcvant internal spe¢ialis15 such as lax specialists regarding the opportunilies and incentives ihat mav exist wiihin the organisalion for frnud and how and where fraud might occur in the finttnciol statements. In common wrth all audits under ISAS IUK), we are )Iso required to perforni specific procedures lo respond io (he risk of management override. In addr¢ssin8 Ihc risk of fraud ihrough m8n88ement oveffidc of controls. we tested ih¢ appmpriateness of journal enlries ond other adjustments. assessed thcther the judgemenls made in mokin8 accounting eslimales are inditative of a potenlial bigs: and evaluated the busin¢ss rational¢ of any si8nificant Iransaclions ihal #r¢ unusual or outside lh¢ noThal course of busines5. Page 7

REP THE INDEPE T AUDITO RO ADS CARIi¥ TRUSTEE IFE LTD In addition io the atM)ve, our procedures to respond ￿ the risks identified included the following: reviewing financial statemenl disclosures by testing lo supporting documenlation to &ssess Compliance with pn)visions of rclevani laivs and regulations described as having a direct etr¢cl on thc financial statemenls. perforniing analytical procedures to identify any unusual or unexpe¢ied relationships that may indicaie risks of material misstatement due to fraud: - enquiring of mana8ement concerning actual and wtential liligation and claims. and instanccs of non-cornpliance with laws and regulations; and reading minutes of meetings of those charged with governance. and reviewing ¢orrespondence wilh HMRC. A further d¢scription of our responsibilities for Ihe audit of the financigl sla(emenis is locaied on ihe Financial Re￿rtIng Council's website al Mww.fr¢.or8,uklaUditorsres￿nslbI1iti¢S. This d¢￿T1P110n fornis part of our Rewtrrt of the Ind¢p¢ndenl Audilors. Use of our report This reFK)rl 15 mad¢ solely lo the charitable ¢ompany's trustees. as a i￿. In accordance iviih Part 4 of ihe Charities IAcrounts and Reports) Rcgulutions 2008. Our audit work h45 bccn undertoken so that we mi8ht slole lo ihe ¢harilable compan) 5 Iruslecs ihose mallers w¢ orc required lo stsle lo Ihem in an auditors, rewrt and foT no olher purp)se. To the fullesl exlent permitlcd bv laiv, we do nol occept or assume res￿nSibili￿ to anyone other than ihe ¢hariwbl¢ companv and Ihc charilable company's Irusl¢e5 a5 a body. lor our audil work. for this rcport. or for th¢ opinions ive have fornied. for and on behalf of Brodshaw Johnson Chartered Accounlanls Ststutory Auditor Eligible io act as an auditor in lerni$ ol. Section 1212 of Ihc Companies Act 2006 Croft Chambers I l Bancroll Hilchin Hertlord8hire SG5 IJQ Dale.. 4--11-IF Page 8

CRO SRO ARING FOR LIFE LT STATEMENT OF FINANCIAL A TIVITIES RATING AN INCOME AND EXPENDITURE A FOR THE YEAR DED 31 MARCH 2024 NT 31.3.24 Tothl funds 31.3.23 Tolai fund5 Unrestricted fvnd Remricled funds Notes INCOME AND ENDOWMENTS FROM Donations and legacies 10.665 10.665 5.512 Charliabk Attfvltlts Car¢rs Support Services Day ¢enire .782,202 55.047 54,482 1.836.684 55.047 ,837,472 53.688 Investment income Other income 6.604 6.604 2.118 12.189 Tot1 1.854.518 54.482 1.909.000 1.910.979 EXPENDITURE ON Chrlt•bl¢ gctlvltles CJrcrs Supwrl Services Day centre Reslrucluring ¢osls 1.740.870 8.2fiO 104,480 54.482 ,795,352 8.21KI 104.480 2,103,665 3.700 Total 1,853.550 54.482 1.908,032 2.107,365 NET INCOMEI{EXPENDITURE) 968 968 (196.386) RECONCILIATION OF FUNDS Totsl funds brou8h( forward 307.784 307.784 504.170 TOTAL FUNI)S CARRIED FORWARD 301.752 308.752 307.784 The notes forni part of ihese financial sialcmenls Pagc 9

CRO ROAD RING F LIFE LT REGIST ED NUMB 09 TA MENT F FINAN 31 MAR H 2024 POSITI 31.3.24 Total fund5 31.3.23 Tolal runds Unr¢slricted fund Re￿ncl¢d funds Notes FIXED ASSETS Tangiblc asseis 15 1.313 1.313 2.643 CURRENT ASSETS Debtor5 Cash at bank and in hand 16 208.869 249,227 208.869 249.227 163.294 343,704 458,096 458,096 506,998 CREDITORS Amounls fallin8 due within one year 17 (150.657) (1 50.657) 1201.857) NET CURRENT ASSETS 307.439 307.439 305.141 TOTAL ASSETS LESS CURRENT LIABILITIES 308.752 308,752 307.784 NET ASSETS 308,752 308,752 307,784 FUNDS Unrestricted funds 19 308.752 307.784 TOTAL FUNDS 308.752 307.784 The Charitable company is entilled to exempiion from audit under Sedion 477 of the Companies A¢1 2006 for the year ¢nded 31 March 2024. Th¢ mcmbers have nol deFrf)siled notice. pursuant lo Scciion 476 of the Companies Aei 2006 requirin8 an audil of ihc8e financial slatements. The Iruslecs acknowledge iheir resw)nsibilili¢5 for (a) ¢nsurin8 that the chtsrilgblc compony keeps ncrountin8 record.s thtsi wmpl). with Section8 386 ond 387 of Ihc Companic5 Act 2006 and prcparing financiol 51alements which 8ive a true and fair view of thc slalc of alTairs of thc charitable company os at Ihe end of each financial yegr and of ils surplus or d¢fi¢11 for cach financial year in accordance with the rcquiremenis of Scctions 394 and 395 and Mhich oth¢nvise comply with the requiremenls of the Compani¢5 Act 2006 relalin8 10 financi41 statements. so far as applicable lo the charitable company. (b) These financial staiements have been audiled under the rcquircments of Seclion 145 of the Charities Act 2011. The financiol staiemenis wcrc approved bv the Board of Trustees and auihorisd for issuc on and sign¢d on its behalf by: The notes fomi part of the￿ fin)n¢lal .sthtemenL$ Page 10 rxfyntinued...

CROSSROADS RING FOR LIF TD REGISTER D NUMBER: STATEMENT INANCIAL P RCH 2024 IT ON- eontlnue colb G R Horne- Trustee The not￿ form part ofthcse financlal siat¢ments Pagcll

OAD ARING FOR IFE LTD STATEMENT F CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 31.3.24 31.3.23 Noles Ca$b flows frorn optrltlng etivities Cash generated from operations Intcrest paid (97,051) (2,792) (225,669) (3.492) Ncl cash u5cd in operaling uclivities 199,8431 (229,161) Cash flows from Invesdng actfvltl¢$ Purchuse of ian8ibl¢ fixed assets Inieresi received (1,238) 6.61M 2.118 Net ¢ash provided by inv¢vin8 aclivities 5,366 2.118 Change In esb And c$h equfvAlents In the reporting perlod Cash and ¢ash equlv•lents a¢ the beglnnlng of tht reportlng perlod 194.477) 1227.043) 343.704 570,747 Csh and csh tqulvlents at lh¢ end of the reportlni perlod 249,227 343,704 The notes forni pari ofthese financial slalements Page 12

OSSR DSCA NGFO IFE LTD NOT TOTH STATEM NTOF FOR THE YE R ENDED 31 MAR SHF H 2024 ws RECONCILIA TION OF NET INCOMEI(EXPENDITURE) TO NET CASH FLOW FROM OPERATING AcfiviTIES 31.3.24 31.3.23 Net Ineomellexpendltsrt) for the Mportlng perlod (Is ptr the Slatemtnt of Flnanclal Attfvl¢ks) Adjuslments for: Deprcciation char8es Interesi received Inlerest paid Increase in dcbiors Decrease in crcdilors 968 1196,386) 2,568 {6,604) 2,792 (45.575) (51.200) 9.309 (2.118} 3.492 (25.831) (14.135) Net eajh In oper*tlonJ 197.051) (225.6691 ANALYSIS OF CHANGES li¥ NET FUNDS Al 1.4.23 Cash flow At 31.3.24 Net cash Cash at bank and in hand 343,704 (94,477) 249,227 343.704 (94,477) 249.227 Total 343.704 {94,477) 249,227 The notes forni port of these financial statements Page 13

CR OAD RING FOR ELTD NOTE THE FIN CIAL THE YEA ENDED TA MENT RCH 2024 STATEMENT OF COMPLIANCE Crossroads Caring For Life Ltd is a charitable company incorpornted in En8land. The r¢8islered oifice is: Suite 20 Inleeh House Wilbury Way Hilchin Hertfordshire SG4 OTW The charilable company's financiul ststemcnts havc been prepared in compliance with Charilics SORP (FRS 102) as il applies lo the financial statements for Ihe year ended 31 March 2024. ACCOUNTING POLICIES Bos1J of prep•rlni the flnAntll s¢tements The financial slalements of th¢ charitable company. which is a public benefit entity under FRS 102. have been preparcd in accordance with thc Charities SORP (FRS 102> 'Accounlin8 and Reporting by Charities., Sthtement of Recommended Practice applicable to charities prcparing their accounts in accordance with the Financial RekKfrrtin8 Standard opplicable in the UK and Republic of Irelond {FRS 102) (effective l Jonuory 2019),. Financial Rep)rting Standard 102 'Thc Financial Rcportins Standard applicable in the UK and Rcpubli¢ of Ircland, and the Companies Act 2006. The finoncial stoiements have bcen preparcd under Ihe htslorical cost convention. The finan¢ial staiemcnts ar¢ prep4red in slerlin8. After making enquiries, the Irusices have a rcasonablc eXP￿18110n ihat the charity has adequole resources to continue tts Othivilics for the foreseeablc future. A¢¢ordin8ly. they conlinu¢ lo gdopl Ihe going Concern basis in preparing th¢ rinancial stslements 4$ ouilincd in the Stol¢menl of Trustee5 Rc5ponsibilities on po8c 5. Crossroads C4rin8 for Life Ltd meets Ihe definilion of a public entitv under FRS 102. Income All inwme is recogniscd in thc Statetrnl of Financial Aclivilies once the charily has enlitlemenl lo the fun(L it 1$ probable Ihai Ihe in¢omc ivill be received and ihe amounl can be measured reliablv. Income is deferred ivhen monies have been received in adv4nce of a serrfice bein8 rendered. The deferred income 1% r¢leased at the p)inl when the sen'ice h&8 been rendered. Expendlture Liabililies are recognised as expenditure 85 SOCn as iherc is a legal or constructive Cbliggtion committing ihe charity lo that expendilure. it is probable that a Iransler ol-economic benelits will be required in setilemeni and the amouni of Ihe obligation Can be mcasurcd reliably. Cxpcndilure is accounied for on an a¢¢ruals basis And has bcen classified under headings that aggregate all cosl relalcd lo the ¢aie80ry. Where co￿$ connol bc directly aiiribuled lo parliculor headings they have been allocated to aclivilies on a bllsis consistent with the use of rcsDurccs. Irrecoverable VAT is char8cd agairtsi the expcndilure he￿Ing for which il iyos incurred. Tinglble Ilxed Asstts Depreciation is provided at the toll0￿￿n8 annual rates in ord¢Y lo write oft-each asset over its C5timated useful lile. Fixlures and filtings 25010 on cost Computcr equipment 33•/0 on ¢osl Minor addilions of le￿ than £250 are not capilalised. Page 14 ntinu¢d...

SSROA S CARI G FOR LIF LTD TESTOT E FINA CIAL FOR THE YEAR ENDED TEMEN IMAR con H 2024 ACCOUNTING POLICIES- ¢ontSnued Taxation The charilv is eyernpt from corporntion tsx on its choritoble acliviti¢s. Fund aceountlng Unrestricted fund5 can be used in accordance the chaTitsble objeclll'es al the dlgcretlon ol-the tru51e&s. Re51ricled funds can only be used lor parti¢ular reslricled purposes withln the objects ol. the charlty. R&qtrictlons arise when specified by ihe dDnor or when funds are raised for particular restricted purposes. Further explanation of ihe natur¢ and purpse of each fund is included In the noles to th¢ financial stai¢menls. Penslon ¢osts and oth¢r post-retlrtment btnellts Th¢ charilablc company operutes o d¢fined contribution pen37on scheme. Contrlbu¢ions pavable to the chorliable company's pension schemt are ¢har8ed ID the Statcment of Fingncial Activities in ihe period to ivhich Ihcv r¢lal¢. Any liabiliiy or expense are jllocaled ￿ unr¢siriclcd and re$triclcd funds on the spmc basis u other cmployee•relaied cosls. Donated servlees and f*¢lll¢les Donaled servi¢¢s ar¢ recognised as income when thc receipl of ￿onoMiC benefit from the use by the ¢harity is probable and can be measured reliablv. trfal stAtu$ of the ehlrlty The Charity is a company lirntted by guarantee and has no share capilal. Thc liability ot'¢a¢h member in the event ot windin8-up is limited lo £5 per member of Ihc charity. Debtors Trdde and other debiors are recognis¢d at the seitlemenl amount due after any trnde discount ollercd. Prepaymcnts are v8lued al the amount prcpaid net ofllnv trade discounts du¢. C4$h It bink Ind In hand Cash at bank and ¢ash in hand includes ¢ash and 8hort lerni highly liquid investmcnts with a short maturity of ihree months or Icss from the dat¢ of acquisition or op¢ninB of the deposit or Similar account. Credltors and proylslons Creditors and provisions are rcco8nised Mthere lh¢ charity h&s o PT¢senl obligation rcsuliing from a past event Ihat will probably result in lh¢ Iransfcr of funds to 8 ihird party and the amount duc lo settle the obligatinn can be Mea.sU￿d or estimated reliably. Crcdilors and provisions are nornially re¢o8niscd at their scltlemenl amount after alloiving for any trade discounls due. Flnantlal Instruments The irusi only has financial &sseLS ond financiol liabililies of a kind that qualify as basic financial instrurncnls. Basie financial instNmenis are initially recogniscd at Irllnsaction value and sub5cquenily measurcd at their settl¢mcnl value 7th the ex¢¢plion of bank loans iYhi¢h are 5ubscquentlv mr￿ur¢d al amortised cos1 u5in8 the erfectivr intcresl rndhod. Puse 15 continued...

CRO DS CARIN OR LIFE LTD OTES TO TH INA]YCIAL FOR THE YEAR ENDED TEMENT I MARCH 2024 ntlmu DONATIONS AND LEGACIES 31.3.24 31.3.23 Donations and grants 10.665 5.512 The charity is grateful to Stevenage Bomugh Council lor donating the ofthe Day Cenlre. The value of ihe r¢nl in kind is £8,200 (2023 - £3,700). The voluc of this service is reco8nised within incorne os a th)naiion ond an equivalenl charge within Day Cenire direcl costs. Grants rttcived. included in ¢hc above. are as tollows.. 31.3,24 31.3.23 Olhcr Stevenage Borough Council - renl in kind The Oddfelloivs Donatithn - Mr Fletcher Donation - Mr Park"er Donation - T Kavana8h Donation - R Coni%?y Donation- Si Kaiherine Ickl¢ford PCC Donalion - J Wesley Hilchin Priory Rotsry Club Donalion - in mcmoriam J No8k¢s Corers Walk 580 8.200 187 3.700 50 180 165 1.100 130 180 150 250 300 51x1 505 10.665 5.512 INVESTMENT INCOME 31.3.24 31.3.23 Dep051t account int¢rest 6.604 2.118 Page 16 continued...

OSSROAD RING FO ELTD NOT OTHEFI NCIAL TA MEN FOR TH YEAR ENDED 31 MARCH 2024 tlnued INCOME FROM CHARITABLE ACTIVITIES Adivity 31.3.24 31.3.23 HCS- Spot contracl Privaie clients Lunches Trninin8 Other Building B￿ler Opportunilies Crossroads Breakawdy SBC Grant Carers supw servlces Carcrs support servlces Carers support services Carers support services Carcrs sUp￿rt services Carers support services Carers support services Carers support services 1.013.211 648.034 531 695.719 958.582 1.691 24 81.310 47.554 52.592 19.646 54.482 780 1,836.684 ,837.472 HCS - Day C¢nlre Day Cenlre 55,047 53.688 Grants received. included in the above. are as lollow5: 31.3.24 31.3.23 HCS - Doy Centre Building Better Opwrtunilies Crossroads Br¢ak8lVAy SBC Grant 55,047 53.688 47.554 32.592 J4,482 780 110.309 153.834 OTHER INCOME 31.3.24 31.3.23 Infection ¢onirol - Coi'id 19 12.189 CHARITABLE ACTIVITIES COSTS Supwn costs (se¢ nolc 8) Direct Cosls Totals Carers Support Services Day centre Re￿rUCturIn8 Costs ,599,910 8.200 104,480 195,442 ,795.352 8.200 104.480 1.712.59(1 195,442 1,908,032 Page 17 continued...

CRO ADS CARIN R LIFE LTD NOTES TO TH FINANCIAL TEMENTS- ton R THE YEAR ENDED31 MARCH 2024 nued SUPPORT COSTS Governance costs oihcr Totals Carers Support Services 189.246 6.196 195.442 NET INCOMEI(EXPENDITURE) Net in¢omel(expendilure) is staled after chargingllcrcditin8).' 31.3.24 31.3,23 Audilors, r¢mun¢r4lion D¢pr¢¢iation - owied ass¢ts 6.196 2.568 6.554 9.309 io. TRUSTEES. REMUNERATION AND BENEFITS There were no trustees, remuneration or other benefits for Ihc year ended 31 March 2024 nor for the year ended 31 March 2023. Trustees, exp¢ns¢s Th¢r¢ were no expenses reimbursed to Iruslees Ihis year or last year. STAFF cosrs 31.3.24 31,3.23 Wages and stslarics Social security costs her ￿nsiOn costs 1,460.934 84.475 22,574 ,973.937 113.168 30.686 1,567.983 2,117.791 The avcragc monthly number ofemploye¢5 during the year H?s as t"olloivs: 31.3.24 92 13 31.3.23 108 19 Carer Support Staty Adminisiraiion Staty Mgna8emenl 108 No cmployees rffeived emoluments in exce55 01"£60.000. Page 18 ontinued...

SROA CARIN R LIFE LTD STOTH FINAN STATEM Ts-eon RTHEY R ENDED I MARCH 2 12. EXCEPTIONAL ITEMS The chariiable company in¢urr¢d ontroft. reslructurin8 wsls during the y¢ar ended 31 March 2024 amounting lo £104.480 (2023: £nil). 13. 2023 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrcstricted rund Resiricled funds Tolal funds INCOME AND ENDOWMENTS FROM Donalions and legacies 5.512 5.512 ChrltAble cefvld¢s Corers Support Services Doy ¢¢ntr¢ .737.326 53.688 100.146 .837.472 53.688 Ini'¢simcnl income Other income 2.118 12.189 2.118 12.189 Tolil .110.833 100.146 1.910.979 EXPENDITURE ON Charltable *¢tlvltles Carcrs Support Servi￿3 Da). ¢enirc 2,003.519 3.700 100.146 2.103,665 3.71KI Tol41 2.007.219 100.146 2.107.365 NET INCOMEI(EXPENDITURE) (196.386) 1196,386) RECONCILIATION OF FUNDS Toial funds broughi fonvard 504,170 504,170 TOTAL FUNDS CARRIED FORWARD 307.784 307.784 Page 19 ¢onlinucd...

CRO OADS CARI G FOR LIFE NOTE THE FIN AL STATEM - eontlnu VOR TH EAR ENDED ARCH 2024 14. TAXATION A5 a charity. Crossroads Carin8 for Lite Lid is exempt trom lax on income and rapital 8ains undcr the relevant tax le8islalion. No tax charges have arisen in Ihe charitv. TANGIBLE FIXED ASSETS Fixtures Computer cquipmenl ritlings Tolals COST At l April 2023 Additions Disposals 25.631 57.854 1.238 (18.362) 83.485 1.238 121.294) {2.932) Al 31 M8rch 2024 22.699 40.730 63.429 DEPRECIATION At l April 2023 Char8e for year Eliminated on di5wisal 25,606 24 12.932) 55,236 2.544 (18.3621 80.842 2.568 (21.294) Al 31 Morch 2024 22.698 39.418 62.116 NET BOOK VALUE AI 31 MArch 2024 1.312 .313 A¢ 31 March 2023 23 2.618 2.643 16, DEBTOKS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Trade debiors Prepayments ond accrued income 106.577 102,292 78.615 84.679 208.869 163,294 In¢luded within prepaymenl and ac¢ru¢d income is accrucd income of.. 31.3.24 31.3.23 HCS - Spol Purchase Private clients SDC scksion charge Other 41,204 20,416 855 2.764 22.656 25,170 5,215 Page 20 continued...

CR OADS CARI G FOR LIF NOTES T E FINAN IAL STATEM FOR TH YEAR END 31 MAR TS - eontln 024 17. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Trnde creditor5 Social security and other laxes (hher crediior3 Deferred income Accrued ¢xpenses 28,330 15,000 5,025 2.982 99,320 23.667 23.340 2.765 3.411 148.674 150.657 201.857 LEASING AGREEMENTS Minimum lease payments under non4ancellable operatin8 leas¢s fall due as lollows: 31.3.24 31,3.23 Within one year Between one and five years 1,934 1.658 1.244 .934 2,902 19. MOVEMENT IN FUNDS rnovemcnt in funds At 31,3.24 Ai 1.4.23 Unrestrleled fundj Generol fund 307,784 968 308.752 TOTAL FUNDS 307.784 968 308.752 Net nx)vem¢nl in funds, included in lh¢ above ore us follows: Incoming resource8 Resources expended Movement in funds Unrestrlcted fvnds General fund 1,854.518 (1,853,550) 968 ReStrItt￿ funds Crossroads BreakaH?y 54.482 154.482) TOTAL FUNDS 1.909,000 11.908.032) 968 Page21 continued...

CROSSR ADS CA ING FOR IFE LTD STOTH FOR TH FINAN YEAR L STAT EN DED 31 MARCH 20 19. MOVEMENT IN FUNDS - contlnued Compar•tlves for movement In thnds Net movemenl in Ivnds At 31.3.23 At 1.4.22 Unttstrlrted fvnds Genernl fund 504.170 (196.386) 307,784 TOTAL FUNDS 504.170 (196.386) 307.784 Comparative nei mov¢m¢nl in funds. included in th¢ above are as follows: Incomin8 resources R¢sour¢es expended Movement In funds Unr¢strlcted fvndj Gcnerol fund 1,810.833 12.007.219) 1196.3861 Reslrlcted fund$ Building Beiier Opportunities Crossroads Breakaway 47,554 52.592 147,554) (52,592) 100.146 (100.1461 TOTAL FUNDS .910.979 (2.107.365) (196.386) Buildin8 Betler OpwJrtunilies- Big Lollcry Imd ESF funding for employmenl and truinin8 menioring for carers. A 27 rncmber parthership in Hertlordshire. Clo￿rOadS Breakaway- a grant fvnded project for volunteer s¢rviees lor carer8. 20. RELATED PARTY DISCLOSURES The key mana8ement personnel of Ihe charity comprises of the Re8ist¢red Manag¢r. the Financial Controller and ihe HR & Recruilmenl Manager. The loial employee benefits of ih¢se key mana8¢ment personnel of the charity were £147.69812023.' £193.233), Page 22