Charity reEistratiou number 1121I96
Company registration nuThber l)63170SJ (England **d Wales)
BROXBOURNE CITIZENS ADVICE BUREAU
ANNUAL REPORT AND UNAUDITED FINANCIAL STATEMENTS
FOR THE YEAR EISDED 31 MARCH 2022
IIIIIMIII
•ABA￿6N*
1pJoer2022
cO￿pANIEs HOUSE
#73

BROXBOURNE CITIZENS ADVICE BUREAU
LEGALAND ADMINISTRATIVE INFORMATION
Trustets
D. Smith
N. Thomas
A. Clarke
{App)inted 31 August 2021)
Cbief Exetutive Off*et
M. Bromyard
ChY4rity Dumber
1121196
Company Dumb¢
06317053
Principal addre&8
The Hub
275 H0]dbr￿k Court
Holdiyook South
Walthwn Cmss
EN8 7SL
Registered offict
28 Plumpton HOL
Plumpton Road
Hertfordshire
ENII OLB
IndepeDdeD¢ ex•rniner
28 PlumptsTrn House
Plumplon Ro•J
Hcrtford5hire
ENII OLB
B*ttkers
HSBC
34 Broad Walk
HaTIoiv
CM20 IJA

BROXBOURNE CITIZENS ADVICE BUREAU
CONTENTS
Tru5*el rep)rt
Independent &xamir*$ rew)rt
Statementof fir￿ncIal activities
Balance $htei
Notes to thc fLnanciaJ 5tstcmcnt5
9-17

BROXBOURNE CITIZENS ADVICE BUREAU
TRUSTEES, REPORT UNCLUDING DIREcfoKs' REPORT)
FOR THE YEAR ENDED 31 MARCH 2022
The trustccs pre5tnt their annual rc4KYt and financial staternt￿ts forthe year en￿ 31 March 2022.
The financial statements hav¢ been prep3re4 IEJ a¢cordanr¢ with tht accounting rA)licie5 5Ct out in note I to the financial
statem￿tS and comply with tht charity's memorandLLm and articles of association, the Companies Act 2(X)6 ar
"Accounting and Rewrting by Charities.. Stxternent of Recommcnded Pradicc applicable to charitie5 pr¢paring their
ac¢ounts in accordance with thc Financial R4￿ing Stsndard aFvlicable in the UK and Republic of Jrtland IFRS 102}" (a5
amended for a￿OUntIng periods ￿Mm￿¢7ftg l J•wary 2016)
Objectives *•d *¢tivitxs
Th¢ tharity's obj¢rt5 are to promotc any charitable purwse for the public F*nefJt by the advancement of education, the
prottciion and presejvatton of health and the telief of w>verty. sickn¢s5 and dIStr￿S in pdrticular, but without litni¢a¢ion, for
the kD¢fit tsf the community in Broxbourne and 5wrounding area8.
Wision.. The charity seeks a future where the residents of B¥oxb)wne *¢ well informed snd sufficiendy wnfidtnt to oddress
theirown adw¢e needs and without the for third party advocxy or rewe5￿18t10Th.
Mission.. The ¢h&rity provides frt< Inde￿[￿je￿L confidetrtial and impdrtiaj ￿VIce and advow to the residents of
BroxErf>urne.
The trustees hav¢ paid du¢ regard ￿ 8uidan¢¢ issued by the Ch*ity Commission in decid5tsg what ¥tiviii¢s the ¢h8rity
should undertake.
Achlevtments And perfOr￿a￿¢t
Ciiizens Advice BrnxFMTrurne continued to deliver supm and advite to the reSid￿ts of Bmxtr￿u￿t. Hoddesdort, Chtshunt
and Waltham CTOSS. Ai the start of the year, we wert delivering advice by ielephone tsnly. due to ¢ontinuing Covid
re5triction5 and the lack of 5Uitable prernises. In May. we moved into new premise5 at the Holdbrwk Hub in Waliham
Cross. provided free of charge by our fLmder and p￿tTh￿ B3Living. The Hub is very well 4)winted and pn)vides lls with a
base right in th¢ heart of the community in a ward whtte we have rnany clients in need ofour supporL and we are very
grateful to B3Livin8 for this facility. As the year [￿￿ed. w¢ cau(iously steps to open up the Hub for face-to-fac¢
eli¢ni appointsnents, and in March we resthrt¢d an OLEtT¢a¢h for ra￿t0•face advicc at the WoJTnley Community Centre, in
partnership ivith Wowmley and Tumford Big Lo￿] (WtBL). This h*J previously been closed due to Covid. We have been
operatllJ8 this outreach a trial b&sis to 8au8e demand and have w( in a joint furtding bid ivith wfBL to coniinue the
s¢rvir£ in th¢ next yw. We h&ve plan5 to o￿n a Similar Wtrrach in Hryjdcsdon.
In Febnjary, w¢ moY¢d all our 3dvi%rs on tts th¢ national Citizen5 Advice ttl¢pF¥)n¢ platforn Advi¢elin¢, using a dedicated
freephone number for Broxb)umc residents. This impTovcd ac£ess io our service be£au5e outside the hour5 Work￿ by our
advisers, C￿[$ tan be answered ort the same number by other I(￿] Citizens Advic¢ offi¢es or the national backtsp eentres.
Clients may receive immediate help. but if ih¢y need Iwaj advice they are referred on to us for a call back. Sorne of our
advisers also take calls for Oth￿ Ciiizens Advkce office5 and w¢ prticipate in wnses to emails in the national queue, as
part of our Citizeffj Advi¢e ￿em￿r$hip commitsnenL
Although ihe rnajorkty of our advice c(pntirtues LO ￿ delivered by telcphonc. we Can prnvide face-to-face advice where
this is ntded. and thanks to funding the Nationaj Lollery Awards for All. we will trK developing other channels.
in¢ludin8 vid¢0 And ¢mail advi¢¢, over th¢ n¢xi ye8r.
Personnel
The organisaiion coounues to be l¢d by an 3¢tive tnjstee board ivhich holds bi•mo#thly medings. Following her resignation
in January 2021, CEO Jo O'Boyle Itft our employment at the end of April 2021. At the time, we were actively Seeking to
merge citi￿￿$ Advice BroxlyM]rne with awther Hertfordthir¢ L￿al Citiz¢n5 Advir¢ (LCAI. CAtitttss Advice appointed a
Straie8ic Changc Consultant to as5i5t us through thc procw. We apr￿ached three LCA5 ID totsl. and had some v
d¢tail¢d m¢¢ting8 but ultimat¢ly no suc£ess.
The tru4ee i*)ard met to ci)nsider our owions and thided that ive would need a CEO for a minimum of four days per week
ID fvlfil the Tole cffcctively. However. wc were *uteJy awaTe that our CO￿ funding level would not support this and we
were rcludattt at the time to use our rtserva.

BROXBOURNE CITIZENS ADVICE BUREAU
TRUSTEES, REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED)
FOR THE YE4R ENDED 31 NL4RCH 2022
In May w¢ made contsrt with BroxlxJU￿* Borou8h COU￿11 and wese 8iven the Op￿EbJ￿Ity to preseTht our foTh¥ard 5trate8y
and outputs. We met virfuajly with Jeff Stack. CEO, and Sandra B¢¢k, Director of Finance. Our aim was to $eCUTe
additional £x)re fut)thn8 in the re8iOA of £SO,000 per annum to enable us lo recruit a new CEO. Unfortunately, the Couneil
w¢r¢ unablr lo rnake that commitrnenL but did 3gr¢¢ to our other suggestion of part-funding a Business D¢Velopm￿t
Mana8er IBDMI wth additional fimdin8 of £40,OLM) ovu 18 months. Karyn Jone5 ivas app)inted a5 our BDM and started
work with us in Sept¢mkr.
With Th) immedia* replacement for the CEO. the de¢i$ion was tsken by the Board to form a three-w8y seoior management
team to lead the operational aaivity and plan for the future. The (earn corLSi5ted of Gillie White, Charity Advice and
Operations Manager. M￿1n¢ Bromyard Clwity Business Manager and Neil Thom￿ Chair. Cilizens Advice Broxbourne
continued to fijnction well during this ￿riod with outputs improving and the numbers of clients incrt45ing.
To prepare lor the future, we needed kn UFdate OUT Strate8ic plan. We were assisted in thi5 task by the Strate8ic Chanse
Consultant from Citizens Advice. We held an "away day" ai the Hub in Waltham Cross durLII8 Noweml*r, irtcluding the
trustee knTd and repre5cntatiVe5 from volunteers and paid staff. The day wa5 well stnKtured. with inputs from everyone.
The oUt￿t was a four-p)int plan for the nexr three years focusing on the four comernones of service delivery, fund raising,
gov¢rnanc¢ and equality and div¢T5ity. Tht plaJL ha5 t¢en CTY4fttd inlo & docu￿￿1 that is publi5hd on our web5jte and
revisited in sections at each Board meetin8.
In January, the Board mel to consider tht next stage in OUT deveiopmenL Wrth reference to thc strategic plan, we decided to
recruLt internally For a new CEO on a J2 month e4)ntract. This was in no small way due to the success Karyn had in securing
extra fi]ndin& whi¢h in¢r¢ased ¢tsnfideno in futwe bids. Th¢ Bowd apFxov¢d the use of sorne of the reserv￿ to k u5cd in
the event that the Projected fvnd5 didn'i Matu]￿lse. M&Yine Bromyard w&$ appointed a5 our new CEO and commenced her
dutses in February.
Covernantt
At the end of 2021 Citizens Advice BroxiKX￿n¢ ¢arri¢d out a leadership self-ass¢ssm¢n¢ (LSA) exercise.
Thi5 is a
requirement of our membership of national Citiztns Advice. 11 consists of a rigorous audit that examines nint different are&s
of leadership artd helps the trustees to m￿tsTe how well thry, and the o￿aniSatIOn are wfomiing. It also ide#tifies where
improvements can be introdu¢ed. This ytsr the LSA w4$ in Year 2 of a 3-year ¢y¢le and consiste41 tsf a telephone rcvicw
followin8 ihe Submission of reports compiled by the senior marta8em￿t tram and Board. The assessmeni w&s good
Ove￿1. but updates ivere reqlli￿ irt Nvo spttifie areas. These were addrew41 and following an addititsnal ¢all, Cilizens
Advice BToxbJurne 5COTed ycllow in P￿th Lc4dttship and Equality Lethrship. indicating that we had fully met the standard
and are passp)rted 10 external quality marks.
Advice Giviog
In the year ￿ 31 Mareh 2022, CA BroxlM)urne delivered free, inthrthdenL imp￿la1 and confJdthLial advice and casework
Suptort to 1,802 clicnts. Thi$ entailcd dealing with 5.(K)6 scwJrdte issue5. The ser¥ict is quality a55urcd and advice h&
been 8iven on mat)y topics, mainly housin8, deb4 knefit and cmjiw universal credii financial services and capability,
r¢latstsnships and farnily. legal advice. h¢a]th apd S￿181 ¢3r< ts)nsumeT and immigrtion. The provision of such *dviee has
generated a financial benefit of approaehin8 £1.545,IXM> to Broxknurne residents.
Prineipal Funding Source5
The major sources of fiJndirt8 durin8 2021-2022 for the i)perdtI(￿ of CitittnsAdvice Broxlx)ume are Broxbourne Coun¢il,
B3Living. Hertfordshire County Council (Crisi5 Prevention via the Hcrtfordshirc Citizen5 Advice Service HCASI. the
Monry and Pertsion Servi¢¢ {MaPS}. Citizws Advi¢¢ for Help to Cloim, and the Postrode Plxes Trusi to all of whom we
are extremely grateful.
We wtre very thanktiil to be chosen by the Rotary Club ot" Stort Valley. along with the other rrine Hertfordshire LLA5 and
Hertford4hire Hospices, as the bett¢fKiaries of their H¢lping He￿ fiLndraising initiative. We enjoyed the fuDdr3ising
activitl¢s, particulaTIy OUT SP)n50Ttd which w&$ Ofganised by In￿£¢ Annie C1￿ke and 5UFPJrtcd by Morrisons ple and
the Deputy Mayor. We re¢¢iv¢d a totsi of £10,450. whi¢h will be US￿ duting 2022-2023 ￿ ith¢rease our opentrig IKJurs for
2dvi¢e $0 we can help mort l¢xal people.
During the ye&r. were sorne chan8e5 to the trusttt In July. Trtawrer Marlene Mandat resigned, and she w&8
replaced in Augu$1 by new Treasurer Sajad Mar￿￿Or. In Mar¢h 2022. Luke Newrnan. who had served for alm05t two years.
r&signed. Active recnjitment Is on801ft8 for new ￿5*¢$ w de¥¢lop the tKwd'5 LXPaCLty.

BROXBOURNE CITIZENS ADVICE BUREAU
TRUSTEES, REpoi¥f (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 h£4RCH2022
A hu8e thank5 8¢XS out to each aNI ¢v¢ry on¢ of our stsff and volwjtem WIKJ Q)ntinu¢ to give so mu¢h time and dedicatio
¢0 d¢Jivery of o quality service for the pwile orBroxl￿Me.
Financial r¢view
Income increased from £215,897 in the Y￿ ￿ 31 Mareh 2021 ￿ £232,848. Shtsrt-ierm fvnding to assist through the Covid
pandemi¢ in 2020-21 ertded and was partly rcpl*cd by additional fvnding from HcrtfordshiTC County Council throu8h
HCAS to help clients through the Covid recovery penod, pwticularly durin8 the winier months. The key irterwe was the
BDM grartt from BroxtN)Lhrne Bomugh Coun¢il. and with Karyn Jones in we se¢ur¢d £27.WO of which we are carying
fon¥ard around £22.000 ¢0 complete the projects we havc srarted with these funds.
As well 8$ £30,000 u)re fi￿din& the £20.000 BDM gr*nt and a fiErther £7.5￿ Covid Recovery 8fdnt from BmxFA)urne
Borough Council. the charity receiv￿ income from the Winter GT2nt Fwid via HCAS, B3Livin& Hertfordshire Courtty
Council Crisis Prevention Ivta HCAS). Citizens Advie¢ (Help w Claim UnivcTsal CrediL ond MaPS debt advice), the Police
and Crime Commissioner, Hertfor(tshire Cornmunity FounthtiTrs the Postcode Places Trust a￿￿ ihe National Lottay Awards
forAII.
Expenditure tothlltd £190.53 1 in Ihe year 10 3 1 March 2022 ￿mPared ￿ £170,738 for the previous year, the increase
primarily du¢ io the employment of the BDM from September and a full of ttnployment under the MaPS debt advice
proje¢t for our debt ¢rnirtee. offset by reduced spmding on infrastructs1￿ following the Covid rwt¢ workin8 setup period.
As a r¢sul¢ of in¢om¢ ¢x¢¢gJing expen¢thtswe. fiEnd balan¢e$ illLYea5ed by £42.317 to £2029)5 in the ye4rto 31 March 2022.
The tnjstees have detemiint4 ￿ retain a minimum level of res￿¢$ ￿ med unexkvted evthts (such as a signif)¢ant loss of
funding). Th¢ amount of reserv¢5 has E¢¢n cJlculated as a PTOP)rtion to cover r￿tructur¢ and redundancy costs and thc
F￿ainin8 amount to maintsin the seRvJce &$ 3 80in8 concern whilt arvlyin8 foff replacemtnt fundin8. The truste¥ conside
thai a level of between 4 and 6 months of operatinB tosw b85¢d OD the av¢Age monthly expenditure ID th¢ 2021-22
a¢counts. should be held in reserve.
The ca]eulation of ￿serveS 1$ after ¢k5]g￿ting funds forthe following purFose5:
CEO SaJary- the Core fundin8 does not suprA)rt the tmployment of a CEO. a ￿ considcred essential to lead the service
and deliver the strategic plan. A gnnt application h&$ therefo￿ been made ￿]1 a tsision 1$ not tspe¢ted witil Octob¢r
2022. In the interim, £20,0(L> of rescrve5 has bcen designa￿ to fund the CEO'5 salory from April 2022.
People inveS￿ent - in order for the setvice u) increase capacity and thke on new Projects through successfvl fundin8
applications, investmenr 15 needed in P)Sts LO SUPW¥rt the increased requiremertt for tock oifirt functions such
operation5, administration and HR managemtni. This fund will ensure that these new ￿sts can be filled gnd provide a 501id
foundation for the service to grow. Trustees have designated £20,(KKJ lor this ￿nd.
lrtfrastTU¢ture investment- Thi5 15 es5ClItTal eXpffiditt￿e io supwrt our growing infraStrU¢ftt￿ as we t&keon new Fwjects. It
includey investment in new offjce wemises and IT infr&%truth. We have desi8nated £15,(*￿* for thÉs fijnd.
The highcT res¢ryes p)li¢y figure at 31st MaTrh 2022. iwed on averdge monthly ¢xp¥)diDJre in 2021-22. equates to
£95.268. At the same datt. 8eneral unrestricted tunds were £114.739. Subtracting Ihe fixed asseL8 of £6,241 8ive5 net
UllTestri¢trd resetwes of £108.498 which ex¢¢as the hi8h¢r reserye5 p)li¢y by around 14Y•. Trust￿5 consideT this is
acctptable in the fa¢e of ¢ontinuing uncertainty ovw futwe l¢vels of core fundin&
Aside from retaining ￿Serves eath ycar. rn0￿ of the ¢hority'S fimds are 5F¢nt ¢)n its ¢haritsbl¢ aims and thert are no fvnds
for long term tnve5tmeTht. Cash flows are woactively managed to maximise the benefjt of short and medium ￿mi interest
The chaTity has a risk mana8¢meo¢ stTOtw which comprise5 Of:
li) An annual review of risks ivhich the charity may h3vc to face.
(li} The establishment of systems and proce41ures to mitigate th(v risks- and
(iiil The implementation of kYocedure5 designal to ort ajjd minim1￿ any ￿￿118[ imFAtt on th¢ tharity thould any of
those risks materialise.
Structurei goverTh¥DC¢ xnd m*Dagement
The thaTity is a recognised charity and is a wmFMny limited by guarantee.

BROXBOURNE CITIZENS ADVICE BUREAU
TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED)
FOR THE YEAR ENDED 31 hlARCH 2022
The trastees, who are also the directors for the puryw of company law. arKI who seTvtyJ during the ye4r and up to the date
of signature of the financial ststements were..
D. SJDith
N. Thomas
A. C13Tke
S. Manzoor
L. Newman
(AFP)inted 31 2021)
(R¢S1￿¢d 29 Mar¢h 2022)
The charity confornis to the Citizens Advice n*ional service rttruitmen( rffrttss and newly elected Iru5tecs attend inductiort
training offered by Cilizcns Advice and thereafter tre actively encounged to an¢nd fvrth¢r trnining s¢ssiorts. They are a]so
en¢oura8ed ￿ attend and particl￿e in the national AGM and other fonllns ¥¥hett they c4n tske p¥t in discussi￿5 8Fx)ut the
dirrdion of the 5wic¢ nationally.
All serving trusttts are required to declare actual or TX)ttnt131 Conflicts of intcrcst. Record5 of these are maintained by the
¢ompany setretary. Skill$ audits of the Board are rtglllarly tarried out to ensure that the Board continues io mairttain and
develop the necessary knowled8e and experience required to effeaively fulfil its legal and strategic functions.
Th¢ ¢harity is gov¢rnd by a Board of Tnst¢es whi¢h f(pm)aily mttts regularly during th¢ year and also communicated by
email, with decisions Atified by full Eoard meetings. There is ￿$0 an exe¢utive ¢4)mmitt¢e 10 SUPP)rt the str*¢gic
maT￿ement of the charity.
The Chicf Executive Offjcer of the organisation 15 ap￿)rtted by the trusttt5 to manage the d&Y4(￿Y O￿TatiOnS of the
charity. The Chief Execytiv¢ Officer's pay is set and yeviewed by the tnjstre tK*rd. usin8 a tr*nchmark agairtst pay levels tn
other L¢¢al Cilizens AdI￿¢t offices of a similar siz¢ across the DeThvork. The Current Chief Exe¢utive Officer is M.
Bromyard.
port was aFpmved by the Bo¥d of Trtts*es.
N.Th
Trustee
Date: ..........

BROXBOURNE CITIZENS ADVICE BUREAU
INDEPENDENT EXAMINER'S REpoi¥r
TO THE TRUSTEES OF BROXBOURNE C￿1ZENs ADVICE BUREAU
I rerK*rt w the trustees rm my examination of the financial st&tern￿ts of BroXl￿￿￿ CitizensAdvice Bureau (the ¢harityl for
the year ended 3 l March 2022.
R¢s￿)n51b]ll11es and basi5 of report
A$ the tNstees of the charity (and 2150 lis directors for the puryx)ses of company law) you are rtsp)nsiblc for the preparation
of tht financial statements in accordance with the requirements of the CornpaniesA¢t 2Tr)6 (the 2Tr)6 Atil.
Havin8 satisfied myself th* the fjnartcial statements of the charity are not required to bt audited utth Part 16 of tht 2006
Act and tre eligible for indqKndeni Gxaminalion. J rew)rt in respect of my examination of the charity's fingncial statements
Carried out under section 145 of the Chanties Act 2011 (the 2011 A¢t). lrt ¢anyiDg out my ¢xamination I have followed all
the applicable Directions ￿¥¢￿ by the Charity CommissioN unts section 145(5Xb) of thc 201 I ACL
Inde￿￿￿ett¢ ¢x*min¢r'$ $l¥t¢m¢tsi
J have compl¢ted my uamin3tsOD. l a¥nfJnn that Th) matt¢ts have rome lo my altcnllon in ronn￿tion with the ￿aMInatiOn
ving me cause to believe that in any matcrial re5rKct'.
accounting Tecord5 Were not ke0 in re5r*ct of the tharity as requirtij by ￿tIOn 386 of the 2(%>6AcL or
thc financial statements th) not accord with thosc records: or
the fJn¥ncial statem￿ts do not comply with the ac¢oun¢in8 rquirernents of section 396 of the 2006 Act other than sny
requirement that the accounts 8ive a and fair view whi¢h is mot a m4tef ￿tI$l4￿￿] &5 part of an independent
¢x3mirtaiion'
the finan¢5al stsiements hav¢ Mi been prelwul in a¢¢orduKC with the rnethoth And pritt¢iples of the Stsiement of
Kr￿mmended Practice for accoun¢ing and rqyNthng by charities ar4)lic4ble to charities preparing thcir accounts in
aco)rdartc¢ with the Firtartcia] Re¥￿ing Standard applicable in the UK and Republi¢ of Ir¢land (FRS 102).
I have tKJ concerns and have come across M othu matters in u)nrte¢tiM with the examin¥ion to which attention should be
drawn in this rtp)rt in order ¢0 enable 8 undern￿￿8 of the financial 5tatm¢nts to be r￿h￿.
HB At¢ountAnt$
28 Plumpton House
Plumpion Road
Hoddesdon
Hertfor(tshire
EN) I OLB
Dated..

BROXBOURNE CITIZENS ADVICE BUREAU .
STATEMENT OF FINANCIAL AcrIvrriLs
INCLUDING INCOME AND EXPENDITiJRE ACCOUNT
FOR THE YE4R ENDED 31 MARCH 2022
Current fiDaDei41 year
Unrtstrirtexj Uurestrirt¢d Restri¢¢¢d
fund$
funds
Cuuds
dulg￿ted
2022
Tot•1
Tot•1
2022
2022
2022
2021
Donations and le8acies
Charitable acltviiies
Investments
Other inlttyme
10.457
73,121
23
10,457
222J68
23
7,403
208,431
44
19
149247
To¢#1 ineomt
149247
232,848
215,897
e￿￿lI￿r* on-
Charitable activities
43,
147.071
190.531
170.738
Incomlng resollrces btforn tr*nsftrs
40.141
2.176
42317
45.159
incomlng resollttes befoTr transfers
40.141
2,176
42,317
45.159
Gross trnnsfers betwcen fvnds
(36.935)
25,(
11.935
Net Incomt for tht yvdrl
Net movement ID
321JS
25,
42.317
45,159
Fund bolan¢¢s at i April 2021
111.533
30,IKXJ
19.055
160,588
115,429
Fund balltttu ¥t 31 M#r¢h 2022
114.739
55.IXXJ
33,166
202.905
160,588
The Statement of fjnanciai aaivitics Ir￿l￿deS all 8airLry and losses re0)￿]￿3 in the year.
All income and expenditurt derive frorn continuing x*ivitie5.
The ststem¢nt of fiDan¢i¥l activities also wnplia with th¢ r¢qUlrtrnt￿ts for an income and expenditure account under the
CompanicsAct 2￿.

BROXBOURNE CITIZENS ADVICE BUREAU
STATEMENT OF FINANcIALA￿[vITlEs {coNfiNUED)
INCLUDING INCOME AND EXPENDrruRE ACCO
FOR THE YEAR ENDED 31 MARCH2022
Prior financial year
Uarestricted Unrestricted Restricted
fuDd5
fuDd5
fund5
de5iEnated
2(121
Total
2011
2021
2021
r4otes
Income and eDdowmtDt from.
Donations and l¢gacies
Charitable activities
Investmertrs
Other income
6,1￿)
. 44,750
1213
163,681
7,403
208,431
19
19
Total income
5 1.¢N)3
164.894
215.897
Charitable ¥tivitie$
14.121
156,617
170.738
Net Incomwg resotsrces befort transfers
36.882
8277
45.159
Gr05s transftrs betwetn funds
(10.778)
10.778
Ntt income for the yearl
Net movement in funds
26.104
19.055
45,159
Fund balaDc¢s ot l April 2020
BS.429
30,0(KJ
115.429
bgl•wt¢s #t 31 M•rtlJ 2021
111.533
30,orK)
19,055
160.588

BROXBOURNE CITIZENS ADVICE BUREAU
BALANCE SHEET
ASA T31 I￿RcH2o22
2021
2021
Nrf¢s
Fixed assets
Tangible assets
6241
7,892
Current 85$ets
Debtors
Cash at bank and in hand
12
12.396
I93,￿7
41.064
130,265
206,303
171,329
CreditOTS- #mounts falliug due wfjtbin oo*
year
13
(9.639)
(18.633)
Net wrenl &wtS
196.664
152,696
Th¢al assets le55 eurreDt liabilities
202.905
160.588
Jo¢ome funds
Restri¢ted funds
nrestricted fun
Desig]iated funds
General ￿n￿Stricted fvnds
14
33,166
19,055
Is
55.(
114,739
30,000
169.739
141,533
202.905
160.588
The company is entitled io the eXeM￿lOn from the audit requirement COThtsjn￿ in section 477 of the Companies Act 2006,
ror the year ended )1 March 2022.
The direc￿r$ acknowled8e their resrx)nsibilities for complyin8 Wtth th¢ rquirements of the Companies Act 2(K16 wth
rc5p¢cI to accounting r¢wTds and thc wcparJtion of fiThaDciaJ s¢atuncnts.
The Mem￿r5 have Th)t rfquired the (ompany to oirfain an audit of its firwi¢i¥J tst¢mcnts for the yr4r in question in
accordance with section 476.
These financial statements have F*en prepared in ￿cord￿￿ whth the prtsvision5 8ppli¢able to companie5 subject to the
small companies regime.
efl
ancia
Statements were approved by the Tn￿¢¢8 on ..
Trust
Comp8ny r¢gistr*tiou uuThber063170S3

BROXBOURNE crnzENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMEIYTS
FOR THE YEAR ENDED 31 MARCH2022
Actounting polieies
Charity iDfoTrnalioD
Broxtroumc Citizens Advice Bureau is a pyivatc cornpany limiied by guardntte incorwratcd in EnBJand and W8lts.
Aeeounting Co￿ven￿O
The fin2rteial statements have be•x prepred in a¢c4Ydancc wth the chaT¥tys *rti¢les of associatiot), the Companies
Act 2006 and "Accounting and Retx>rting by Ch￿itIeS.. Statrment of Recommended Practice applicable to charities
preparin8 their accounts in accordance with the Finarteiai R¢porfing Stsndard applirable itj th¢ UK and Republic or
Ireland (FRS 102)" {a5 amended for accounting FfriOLis commencing from l January 2016). The charity is a Public
Bentfii Entity as defined by FRS 102.
The charity has taken advantage of the provisions in the SORP for charities applyin8 FRS 102 Update Bulletin I not
to prepare a Statement of Cash Flows.
The fjnancial statements are Prepared in sttrlin& which is the filnctional C￿r￿CY of the charity. Monetsry amounts in
these finoncial statemen¢S ¥e rounded to the neaTest£.
The fin#JJciaJ thtements have been Wep￿￿j undu the histori￿1 a)st convenuon. The principal accounting ￿liCIeS
adopted are set out ￿lOw.
ia Coing eODtern
Ai the tirne tsf opproving the finonriol st•temen￿ the trustees have YA reasonablc cxpcctation that the charity h&8
adequate resource5 u) continue in ormtional existence fot the foreseeable fvDJre. Thus the tnts5tees continue to adopi
the 80in8 concem basis of accouniing in prepann8 the financial skternents.
IJ Charitable funds
Unrestricted funds are available for use at the discretion of the trustees in fvrthennct of thtir charitable objective5.
Rtsiricled fund5 art 5ubjcct to 5pccifJc c4)nditions by ¢J)nors to h)w they may be used. The PUTW and u5¢5 of the
restricted funds are sei out in the Mte5 to the financial swements.
Endowment funds are subittt to sittific corKlition5 by dotyys that the capittl mLL5t t¢ maintained by the charity.
Income 15 rwised wht4L the charity is 1¢83Jly ￿titled ￿ it after any [￿orManCe conditions have iwi meL the
amounts can ￿ mtssured reliably, and it is tmtrAble that inrfjrtje will b¢ rtteival.
Donations are rcco8nised once the charity ha5 Fttn ￿Lif7ed of the donation, unless ￿rOMIance conditLon5 rquire
deferral tsf the amount. In¢orne tsx r¢¢overable in relation to th)nation5 rffelved under Gift Aid is re¢ognised ot the
time of the donation.
1.5 Expenditure
Expenditure is accoun￿ for on an xuua15 EA5L5.
1.6 TaDgible fixed *55¢ts
Tangible fixed assets aTe initially measu￿1 * cost and subscquently measured at cost or valuation, net of depre¢iaiion
a￿1 any impainntnt losses.
Dq)Teciaiion is r¢¢o8nised so as w writ¢ off the o)st or valuation of assets less their rtsidual values over iheir us¢fiJl
lives on the following bases=
Fixtures and fittings
33% ￿th¢ing bolan¢t

BROXBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE ￿NANCIAL STATEMENTS (CONTINUED)
FOR THE YE4R ENDED 31 MARCH2022
Ateourtting polieies (toffjtlty¥ed)
The gain or loss arising on the disposal of an assd is deL¢miithed as the difference tthveen th¢ sal¢ proceeds and the
carryin8 value of the &8seL gnd 15 rcco8nised in the staterntnt of finan￿al activities.
1.7 Impairnient of flled 855ets
At e&h reporting end d3t¢. the rharity revie1￿ the carying *nouThts of ILS tangible &%sets to de*rmine Mthether there
is any indication that those &%sets have 5uffercd an imwdiThCmt loss. Jf any such indi￿tion exists. the Teeoverdble
amount of the &set is estirnoted in order to dd¢mine the ekneot of the tmpainnertl lo$$ (if any}.
1.8 Cish and oa$h equlvalents
C&%h and wh equivalents irKlude in l*nd. dwits held at ￿]1 with bank& other short-tCTm liquid investments
with origina] rnaturiti¢s of thre¢ months or l¢54 ¥od baok ovtsthatts. Bat)k ov¢rdralts Show￿ within bom)wings in
current liabiliiie5.
1.9 FID#nt141 itt$trum¢nts
The charity h&$ eltcttd to apply the tmvisions of Sectton I I 'Ba5ic Financi￿ Instrumcnts. and Section 12 '0thu
Finan¢ial Instrwn¢nts Issues. of FRS 102 to ajl of its finan¢ial instwm¢nts.
Finanthal instruments are I￿gnised in th¢ tharitys tAlance sheet th the charity F*comes party to the contractua]
provisions of th¢ it￿trUmenL
Financial ￿ets and li3biliiiw ale offs¢L the net amourtts prtsented in t]* financia] staiemenLS, when th¢ff is a
legally enforcc4ble right to set off the recognised arnounts artd thff¢ is an int￿tIOn to settle a nel ba5rs or to reali
the and vttie the liability sÈmultaneously.
B41è¢fin4n<y410$5ets
Basic financial assets, which includc debtors and c45h and bank balance5. are initially measured at transaction Price
including tY*Wion tosts are $LEbsequeThdy CaTried at amortised cost usin8 the effective interest meth(xl unless
the arrangement constitutes a fJnanciThg tran5acIioT4 where the transaction is m¢asured at the present valuc of the
ruture receipts discountrd at a market rale of interesi. Financial ￿ classified as receivable withÉn one year are not
amortised.
BaslcfinaMclulliAbilldes
B￿le finarteial liabilities, including ctedikns and bank loans are iThiiiaily reu)gnised at transaction price unless th¢
arrnngement Consti￿*S a financing transa¢iion. where the debt instrumeTII is rn¢8sur¢d a¢ the preseni value of the
future payments discounwl at a marka rdte of inttttst. Financial liabilitie5 ¢]￿lfIed &$ payable within one year are
noi amortise(L
Det* instsuments are subsewetWy ¢arri¢d * anw)rtised cos4 ustng th¢ effective inw¢st rate method.
Trade creditors are obli8ations to pay ￿ 8￿￿9 or setvices that have been acquired in the ordinary e4)urse of
0￿r￿lOn$ from suppliers. Arnounts payabl¢ aT¢ cla5sifid as Current liabilities if payment is due within one year or
less. If not. they art presented &$ non-C￿rrent lÈabilities. Tr&k ueditOTS art reco8nised Initi￿[Y at transaction Price and
subsequently rneasured at amortised Co* using the effe¢¢ive in¢west method.
Derecognition olJ7wdwdollthbiltil
Fitwi¢iai liobililic5 are dueco8ni5ed whcn the charity'5 ¢J)ntractual Obil￿tiOnS Gxpirc or are discharged or cancelltd.
1.10 En)ploy¢t beDefrtJ
The cost of any unused Iwliday eniitlement is recognised in the pKriod in whi¢h the eJnploy¢¢'$ servi¢ts are received.
Temiination ￿nefits are r¢rogni%d immediately as an expen￿ when the charity i5 d¢mon5trably wmmitted to
te￿Inate the tmploymtnt of an employee or ￿ provide wmin&ion IxntfLts.
10-

BROXBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH2022
Ae¢ouJbtiog polieiu {¢ontlnued)
1.11 R¢tiT¢intnt benefits
Paym¢nts to defined corttribytion r¢iiremcnt be￿rit schemes are ¢harg¢d as an exr*n% a5 they fall due.
Critical Accounting estimates and judt•kn¢#ts
In tht applic4tion of the charity'5 ac¢ourttin8 FA)lieie4 the IT￿￿te5 are wuired to make jud8emenLS, estimates and
&ssumption$ about the catryin8 amount of assets and liabiliti¢s that art noi readily appareni from other 50urce5. The
r5tirnate5 and associated as5UrnPtions are base41 on hi51orieal exwicnct 2nd other (actors that are considered to be
relevant. A¢iLRI results may difter frorn th￿¢ ¢5timot¢s.
The tstimates and underlyin8 a55umptions ate reviewed on 8n on80in8 basis. Rcvisions to accourttln8 estimate5 are
recognised in the period in which the e5timatC 15 revised whur the r¢vision affects only that period, or in the period of
thc TeVi5ion al￿ fubjre prriod5 ivhe￿ the revision affects trAIth current and fithre period8.
Don*¢ion$ #nd kg¥cie5
Total
fwDds
funds
2022
2021
2021
2021
Donations and gilts
CJRS 8tants rt¢eiv8bl¢
10,457
6.190
1213
7.403
10,457
6,190
1213
7.403
Charitable actiwitiu
2022
2021
Servi¢es povided under ¢oDtrxi
Core 8ranL
192J68
30,(
178,431
30,(K)O
222,368
208,431
Analysi5 by fund
Unrestricled funds
Restricted funds
73.121
149.247
44.750
163.681
222.368
208.431
11

BROXBOURNE cfTIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS (coiwfiNUED)
FOR THE YE4R ENDED 31 MARCH2022
Inve5tmtnts
Uor¢siri¢i¢d Unrestricted
ftyxd$
funds
2(122
2021
Inter¢rt receivoble
23
Othtr l#¢o•¢
Tolal Unrestricted
funds
2021
2022
I￿￿¢t income
19
Charltabl¢ *¢tivl*l¢s
2022
2021
Staff costs
Staff and volunteer expenses
Office
Oth¢r
91.345
41
6,672
108.798
20
7,469
3,976
100,124
87.659
2.748
120,263
44,289
6.186
Share of support c4sts (stt rA)te 8)
Share of 8ovem8nce Costs (see note B)
190,531
170.738
Anxtysi5 by futhd
Unrestricted fvnds
Restricted funds
43.460
147,071
14,121
156,617
190,53 1
170,738
12-

BROXBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMEwfs (CONTINUED)
FOR THE YE4R ENDED 31 NURCH 2022
S¥pport costs
S￿PPort ¢osts C￿ern*￿et
2•22 SUp[￿rt Costs Governance
$ts
2021
Staff costs
Depreciation
Staff and volunteer5
ex￿￿$¢$
Office
PremtS¢S
Other
66.645
3.076
66.645
3.076
30,fh
3.887
30.064
3.887
435
15,967
435
JS.967
945
591
819
8.420
571
528
819
8.420
571
528
591
Accountancy
Le8al and professional
2.7C
3.000
3.095
91
3,000
3,095
91
48
48
87.659
2,748
90.407
44389
6.186
50.475
Ana]y5ed between
Charitable aciivities
87.659
2,748
90.407
44,289
6,186
50,475
Tr¥J5tees
None of the tru￿¢¢$ (or any persons conn￿ with them) received any rcmuneration from the charity during the
13-

BROXBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE FtNANCIAL STATEMETh {coNfiNUED)
FOR THE YEAR ENDED 31 M4RCH 2022
io
Employets
N￿thber ofemployees
The average monthly ntsmt%r of employees dwing the ye4rw&8:
2022
Number
2021
Number
Chief exe¢utive
Advisors
Athninistration
Emplo￿￿¢￿( Costs
2•22
2021
Wages and salaries
Social security costs
Other F¢nsion cosrs
147 J74
6.361
4.255
131,112
4,097
3.653
157990
138.862
There were no employees whose annu81 remunuaiion ivas £60.LKJO ormore.
li
Tangible fixed gssets
Cost
Ai l April 2021
Additions
41,279
,425
At 31 March 2022
42,704
Deprttia¢ion and T￿pair￿ent
At l April 2021
Depreciation charged in the year
33,387
3,076
At 31 March 2022
36.463
Carrylng gmount
At 31 M¥¢h 2022
6,241
Al 31 March 2021
7.892
14-

BROXBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS (CONfiNUED)
FOR THE YEAR ENDED 31 MARCH2022
12 Debtors
2022
2021
Amounts fAlling due on¢ yur.
Prepayments and accwed inwm¢
12,396
41,064
13 Creditors: fal]itig wlthi* •M¢
2022
2021
Other creditors
Accruals (kferrtd income
771
8.868
5,648
12,985
9.639
18.633
14 Restrieled funds
The income fvnds of the dwty include restriaed funds uJmprisin8 the following UtwxThd¢d baion¢¢s of donations
and grants held on trusi for specific purrM>5es'.
Movement ill funds
Resour¢e5
nsources expended
Bala•ce at I
Aprll 2•21
Tr*D5fen Balance *t 31
MAreh 202Z
B3Living
Crisis Pr¢vention
Covid Recovery
Help to Clatm
Scams Awareness
Money ar)d P¢nsiotts S¢rvi¢e
BEIS Equipm¢nt
Vaccirte Inequality
Fuel Top-tsps
Awards forAII
Postcoth Plac&s Tnw
BOB Covid
2.414
5.014
9.063
15,0
28,034
125.222)
130201)
(6,829)
{18.586)
7.808
2,847
2.234
18,088
41.436
{44.494)
{1.005)
{5.509)
(2.¢KKI)
(2.133)
(3.530)
(7.562)
3,058
,559
5.OlY)
5LYJ
9.412
17.777
7.5￿j
7.279
14.247
62
19.055
149.247
(147.071)
11.935
33.166
Where any re5trided furMIs ue ne￿￿1vE these bajances are transferred w 8Jeral fvnds.
15-

BROXBOURNE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 h£4RCH2022
14
Restricted (£￿tin￿ed)
The purrKJ5e5 for which restricted funds are held are as follow5.'
Crisis Prtv¢nlion.' To provid¢ short-temi t3ilor¢d Sup￿rt to Broxi￿1￿¢ yesidenLS facin8 ¢risis siThJations.
Awards forAII.. Projecl to deliver new website and &ssociated email and video advice.
Postcodc Places Trust.. Proje¢¢ to pmvidr g¢rJern]is¢ advice.
ScamsAwartness." To provide awarenes5 of scams.
Covid Recovery.. The fund represents the nd iKKbk Val￿ of ofTt¢e equipment wr¢ha￿l uttder this PToje¢t.
BEIS Equipmeni.. The fund represents the net FxM>k value of office equipment PUrch￿td under thi5 project.
15 Designated f•nd$
The income funds of tht charity includc the followin8 d&s18T￿ fiJThJs which have been set aside out of ￿n￿striCted
funds by the tNstrts for sptcifi¢ purp)s¢s.'
MoverneDt in
f¥*ds
Trtllrftrs
l April ZOM
April 1021
Jl Mvth 1022
Sp¢¢iai reserv¢
30,(K#)
30.0(KI
25,CKK)
55,000
30,(
30,0(KI
25,000
55.000
Th¢ spccial rtseryc is the amount set aside for the 5Fttific pul￿5¢5 dctrrmined by the trustee5. whith are CEO salary,
people investment al￿ infrastrucwre inVeS￿e￿l.
16
An#ty5is of nel assets
CentT*I Desigu¥ted R¢stric¢ed
funds
fuDds
2•22
2022
Total
Totsj
2022
2022
2021
FUNJ balances at 31 March 2022
are represented by:
Tangible assets
Current a5setsl{liabilities)
1980
112.759
4.261
28.905
6241
190.664
7,892
152.696
55.(NY)
114.739
SS.OCrf)
33.166
202.905
160.588
16-

BROXBOURNE crfIzENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMEiYfs (CONTINUED)
FOR THE YE4R ENDED 3J MARCH2022
17 R¢l•ted pirty tran5actio•s
Remvneration of key management per50nThel
The remuneration of key Management personnel ts as follows.
2022
2021
A88reEate coMpen￿10n
,737
24.000
There wer¢ ￿) oth¥ dis¢losabl¢ relat￿ prty tr¥nsadions thrin8 theyear (2021- none).
17-