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2022-06-30-accounts

Annual Report

Key achievements for 2021/2022

Welcome!

The Makaton Charity’s Mission Statement

To improve lives by enabling everyone to communicate successfully by using solutions that are effective and appropriate for them.

Our Vision

By 2025 to double the number of people we support, building a community of members, accessing innovative and life changing services.

Contents

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|||| |---|---|---| |Chair and CEO’s Report|4| |About Makaton|6| |Our Values|8| |Delivering the Strategy|10| |Digital Transformation|12| |Online Reach|14| |Membership|16| |Case Study:|Member Event Review|18| |Training|20| |Case Study:|Kirsty’s Makaton Journey|22| |Case Study:|My MakaHike Experience|24| |Ambassadors and Senior Tutors|26| |Future Ambassadors|28| |Trustees’ Report|30| |Auditor’s Report|38| |Financial Statements|42|

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Annual Report • Chair and CEO’s Report

Chair and CEO’s Report

diversify with network-led training, membership, Tutor and workplace training all continuing to grow, moving us to a more balanced social enterprise model. This diversity gives us the scope and opportunity to grow our financial value and consider the wider user and social value that the Charity provides the Makaton community.

exceptional products and services for our Users. While the team has grown in 2022, with the addition of new people in resource development, membership and training areas, the focus for the year has been on developing a cross-team working approach, recognising that many initiatives need knowledge, support and delivery experience from a wide array of team members and volunteers. We would like to take this opportunity to thank both our Trustees and Staff who have risen to the challenge, ensuring the Charity continues in its mission of improving lives by enabling everyone to communicate successfully with solutions that are effective and appropriate for them.

Stephen Hall Chief Executive

During 2022, The Makaton Charity celebrated 50 years of the Makaton Language Programme. The Golden Jubilee year was marked with garden parties across the UK and the launch of Makaton International Awareness Day which will become an annual event. The Makaton Charity received other accolades throughout the year; a Highly Commended recognition at the National Learning Disability awards, recognising the outstanding work over 50 years of operations and an industry innovation award from Advance Solutions International (ASI) who were impressed with The Makaton Charity’s digital transformation.

Rob Douglas CBE DL Chair of Trustees

The Makaton Charity could not achieve this continued success without the hard work and dedication of its Tutor network, Senior Tutors and Ambassadors, who together donate over 5,000 hours of free support each year. 2021/22 also saw our first MakaHike, an initiative led and coordinated by Richard Fish, one of our Ambassadors, who with our Patron Suzanne Miell-Ingram (Singing Hands) and over 40 volunteers, ascended Mt Snowdon in Wales, raising over £20,000 for the work of the Charity. A special thank you to everyone who has helped, supported and raised funds

Our golden jubilee year

This past year has been the first full year after Covid, and it’s been a real triumph. With our activity and trading up 17% on the previous year, together with success in securing a financial surplus and further strengthening of our cash reserves. The year has also seen its challenges, not least the need to pace our recovery and investments against an unstable post Covid world, while supporting our staff team and Tutor network to emerge from Covid into a more flexible and blended working environment. Our Charity income streams continue to

People are

Makaton’s success

The Makaton Charity remains a small team, with at the year end 24 people (19 Full Time Equivalent) who together with our volunteers help the Charity to continue to exceed expectation and deliver

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“This past year has been the first full year after Covid, and it’s been a real triumph. With our activity and trading up 17% on the previous year, together with success in securing a financial surplus and further strengthening of our cash reserves.”

for the Charity this year; please do continue with all your great works.

The Makaton journey

The Makaton Charity continues to refine and grow its offer, with membership and training being at the heart of its provision. Since its launch in 2021, our membership has seen steady growth, developing into a thriving and interactive community. We now have over 110,000 free members and close to 5,000 paid members, who together have viewed over a million signs, symbols and resources via the Makaton Library, demonstrating the value of our digital resources. Those resources continue to grow, with 40,000 signs, symbols and video tutorials, together with a growing array of wider support materials, available 24/7 at members’ fingertips.

The Charity continues to innovate its membership offer, introducing Premium and Large Group subscriptions, enabling organisations to self-manage members of between 10-100 people. The year has also seen the launch of ‘live’ member events and webinars, with over 2,000 individuals joining us to meet like-minded people and build on Makaton knowledge and skills, with many more benefitting from the recorded webinars housed within the Makaton Library.

Our Tutor network continues to be central to our operations. Following the implementation of a new simplified Tutor Training pathway, we have seen our Tutor network expand to over 1,200 members, supporting over 50,000 individuals across 1,600 workshops, embedding the Makaton Language Programme in communities up and down the length and breadth of the UK. The Makaton Charity has also been working with over 255 larger organisations, to train and embed Makaton within their workplace.

The Makaton Language Programme never stands still, with requests for new signs, symbols, and resources received every day. In the past year we have developed over 150 new concepts, all aligned and linked to British Sign Language, with over 500 new support videos and a wide range of general learning materials. Makaton is not only a UK success, with the Makaton Language Programme now operating in over 40 countries worldwide, with the newest partner, Makaton North America, being launched during the year.

A Charity in motion

The Makaton Charity has an exciting year ahead, building upon our initial MakaChat Forum. In the summer we launched our new interactive MakaChat

Community, providing a Facebook style experience for Users and Tutors to link up, share and ask questions in a safe space. In 2023, we look forward to the launch of both our MakaChat App, making the community accessible on your mobile device, together with the launch of our new eBooking portal, enabling people to find, book and pay for Makaton courses and programmes, offered by our network, via the main website.

Developing the scope, role and integrity of the Makaton Language Programme remains a high priority for the Charity. This work often provides partnership opportunities and we are starting a number of exciting projects including working with SKY and the NHS, raising awareness and knowledge of this life-changing communication tool within key sectors of society.

As a charity, we are aware we need to do more to better engage with marginalised areas of society, together with breaking down barriers and mis-information between the Deaf community and the Learning and Communication Needs sector. We are pleased to be developing our listening and engagement agenda, which will feed into our future Equality, Diversity and Inclusion Strategy and our innovation thinking.

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Annual Report • About Makaton

About Makaton

The Makaton Charity exists to ensure that everyone living with learning or communication difficulties has the tools and resources they need to understand and be understood.

society’s needs and encourage the learning of Makaton, to achieve our vision ‘by 2025 to double the number of people we support, building a community of members accessing innovative and life changing services’.

Makaton is a language programme that uses signs, symbols and speech. These elements are what provide the multiple ways for someone to communicate. The use of signs can help people who have no speech or whose speech is unclear and using symbols can help people who have limited speech and those who cannot, or prefer not to sign. Makaton is proven to overcome the frustrations

The Charity aims to ensure that as many people as possible have access to Makaton, to achieve our goal of a truly inclusive society. Our community needs Makaton and we work to ensure we can support

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often caused by learning and communication difficulties.

There are currently in excess of 2.2 million people in the UK with speech, language and communication difficulties and over 1 million Makaton users. The Makaton Charity uses a blend of innovative approaches to reach our Users. Building upon our traditional licence model, we are also providing a growing membership facility where families and Users can find the signs, symbols and resources they need. This sustainable approach ensures the maximum number of people can benefit from using Makaton.

We work towards this through our activities:

“There are currently in excess of 2.2 million people in the UK with speech, language and communication difficulties and over 1 million Makaton users”

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Annual Report • Our Values

Our Values

Our values define who we are as an organisation. They are more than simply words, they are driving principles we all strive to uphold.

Respect

We give everyone a voice We value each other’s contributions

We behave respectfully towards each other and encourage a sense of belonging

Excellence

We strive to improve lives We put the Makaton Family at the heart of everything We deliver outstanding service

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Collaboration

We work collaboratively to build effective solutions We engage with others to share ideas and approaches

We create strong and successful working relationships

Integrity

is possible

We are fair and transparent in all that we do We are responsible and accountable for our actions We work with people who share our values

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Annual Report • Delivering the Strategy

Delivering the Strategy

The Makaton Charity has a clear vision of where it wants to grow. By 2025, we aim to double the number of people we support, building a community of members, accessing innovative and life changing sevices. Here’s how we intend to do that!

  1. Grow Deeper

By building deeper relationships and knowledge of our customers, core users and wider stakeholders.

2. Grow Wider

By expanding our provision and horizons, supporting more users and people.

3. Grow Newer

By harnessing new technology to broaden our offer, making it more accessible.

4. Grow Stronger

By strengthening our resource base to better impact the lives of those with learning or communication difficulties.

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1. Grow Deeper

1.1 Create and expand a diverse and appealing member event webinar programme, offering easy access and engaging content to paid and free members.

1.2 Ensure the effective adoption of the digital community platform, MakaChat, developing a sustainable tool to monitor engagement levels and retain membership.

1.3 Working with commercial partners, build innovative crossmembership products which add value to the Makaton offer.

1.4 Formalise the development of a bursary to offer targeted learning and resource support to those who cannot afford to self-fund.

2. Grow Wider

2.1 Ensure the effective launch of the Frontline and Know and Grow Workshops, standardising and strengthening the Makaton Language Programme in emergency service and Christian faith vocabulary.

2.2 Introduce a new network licence agreement, reinforcing the Social Franchise model to all

Tutors and Trainers, with improved support and engagement strategy.

2.3 Proactively expand our Tutor and Trainer numbers and £327,000 budget income for Tutor Training and Licenced membership by year-end June 2023

2.4 Work with, and encourage Makaton’s overseas partners to become more aligned with UK operations and secure greater financial stability.

3. Grow Newer

3.1 Design and embed a revised Workplace Training pathway including new website pages and enquiry process to improve organisational training bookings.

3.2 Working with our technology partners, ensure a successful upgrade transition to a Cloud-based version of our digital platforms, to harness robust operational performance and security.

3.3 Expand the deployment of persona-based marketing strategies across the Charity, identifying products and services which would benefit from personalised presentation to set audiences.

3.4 In partnership with a commercial provider, deploy an agile booking and payment solution for Makaton training, enhancing Tutor Workshop advertising and user accessibility.

4. Grow Stronger

4.1 Implement a new central data dashboarding hub, consolidating all available data streams, providing superior visibility and improved decisionmaking capability to all staff.

4.2 Utilised cross departments working, ensure the Charity has the appropriate people resources, finance business support and office infrastructure to enable the delivery of the Charity’s objectives.

4.3 Review and proposed a new operating model for the Charity’s e-Shop, looking to improve cross product retail between e-shop, Membership services and Social Franchise operations.

4.4 Collaborate with external specialists and consultants to review current practices and ensure the Charity is fully GDPR compliant.

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Annual Report • Digital Transformation

Digital Transformation

The Makaton Library

Over the past 2 years we have seen significant use of The Makaton Library, with nearly 1 million assets viewed by our members. The Library houses some 40,000 Makaton assets which include signs, symbols, video tutorials, and resources for our members to search and download.

Top Assets

Signs:

Resources: Signs: All About Me: 15,008 Good Morning: 1,608 Old MacDonald: 9,876 Bath: 1,329 Hello Song: 7,156 Biscuit: 1,148

empowered 18 organisations to grow deeper Makaton skills with follow up Level 2, 3 and 4 workshops. In total, more than 2000 people have been trained throughout the year via the workplace training pathway.

Workplace Training

This year we continued the success of our workplace training offer and embraced the remote learning format to empower workplaces across the UK to become more diverse, inclusive, and accessible.

Our biggest clients were from the Health and Social Care sector, with 47% of all our workplace delivery being organised in Social Care organisations and NHS settings. Education was our next biggest sector with 32% of our workplace training delivered to nurseries, schools, and colleges. This was followed by councils at 16%.

Our 40 strong team of internal Tutors, who work as contractors for The Makaton Charity to deliver our workplace training objectives, carried out 255 organisationbased trainings. Predominantly delivered online, we enabled 129 organisations to begin their Makaton journey with a Taster session or Level 1 Workshop and

Symbols:

Covid 19: 1,768 Home: 806 Toilet: 804

Total number of workshops and Taster sessions:

29 x Taster Session

189 x Level 1 29 x Level 2 4 x Level 3 4 x Level 4

“Over the past 2 years we have seen significant use of The Makaton Library, with nearly 1 million assets viewed by our members.”

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What’s Next...What’s next?

Improved Tutor Training pathway

A new process has been created to make applying for Makaton Tutor Training simpler and more informative for our prospective new Tutors. Five additional webpages have been designed to create new customer journeys for our primary Tutor training audiences; teacher, social care worker, speech and language specialists and freelancer. These pages have been through rigorous testing, interviewing Tutors to provide feedback on the usability, accuracy of information and relevance to their job roles.

Online booking and payment platform

The Makaton Charity has a long-standing objective of enhancing our ‘find training’ experience, by providing a direct e-booking service. The new digital technology will allow users to search, book and pay for Makaton training online, via the main website.

Makaton are in partnership with Bookwhen, who for over a decade have enabled customers to save time by moving away from managing bookings manually on

spreadsheets or pen and paper. By digitising booking operation, it allows 24/7 bookings and payments, easier management of email reminders ahead of time to reduce no-shows, and access to reports for participants and finance.

The Bookwhen platform will be available for our Tutor Network to begin advertising their Makaton Workshops in Autumn 2022. Reducing administration time for our Tutor Network and providing effortless booking, across all devices for our valuable Makaton Users and clients.

A newly created consultation session now allows an applicant to undergo a signing and symbol comprehension assessment prior to committing to the full Tutor Training course. The assessment is a live consultation with immediate feedback on areas of improvement and candidates suitability for progression.

The improvements will help prospective Tutors to identify whether Tutor Training is appropriate for them, understand the commitment required, and how it can enhance their everyday job or provide an additional income stream.

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Annual Report • Online Reach

Online Reach

Website

Makaton Insights

organic search. This indicates that our ongoing work in search engine optimisation (SEO) is making a significant impact.

Over the last year our website has attracted over 440,000 users, which is a 15% increase on the previous year. Visitors have viewed more than 2.7 million web pages with users viewing an average of 3.5 pages per session, a decrease on last year, indicating they are finding what they want more quickly.

This year we have launched a new digital campaign called Makaton Insights which sees daily content in the form of games and quizzes that use Makaton signs and symbols. These are available via our social media platforms and the Makaton Library. The social media posts direct users to the free account sign up page. Since launching in January, the visitors to the account sign up page have increased by 15% which shows the campaign is encouraging users to create a new account to access further resources.

Social Media

We continue to engage and support the Makaton community with a wide range of inspirational, practical, and newsworthy content. This year the number of people following our Facebook page has grown by 11% to over 78,000. Our Instagram audience has grown by 14% to reach over 25,000 and Twitter has grown steadily by 5% to 26,000. We have also launched TikTok which has gained 1.7k followers in the first 6 months.

A key focus has been to develop and optimise our website for search engines. Organic (nonpaid) Google searches account for over 50% of the visits to our website. To increase web traffic and widen our reach we have created and published a suite of new website pages to reach those people who might benefit from Makaton but are not yet aware of Makaton or The Makaton Charity. These pages focus on how Makaton might help those living with any of the key causes of need for Makaton; Autism, Cleft lip & palate, Developmental language disorder, Down’s syndrome, Global developmental delay, Multi-sensory impairment and Verbal dyspraxia.

These pages have attracted over 20,000 new visitors to the website, and across the website we have seen a 20% increase in audience reach through

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78,000 Facebook followers (+11% YOY)

(+5% YOY)

2.7m page views

website users via social

360k website users via Google searches

300k digital ad reach on Google & Facebook

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Annual Report • Membership

Membership

Membership growth

and well-being, food and drink, people and places and animals, transport and vehicles.

July 2022, we launched Large Group Membership and now offer membership for groups of 10 up to 100 to support organisations wanting to provide access to Makaton across the business.

We currently have 2,917 paid individual and group membership subscriptions, enabling 5,000 users to access our membership services.

Free Trial Membership

12,107 people have benefited from a free trial supporting them on their journey and enabling them to access the resources they need for free. To date 7,565 people have had 30-day trials and 4,542 people had 7-day trials.

Since April 2022, 20 organisations have purchased Large Group Membership, supporting over 210 individuals covering Education, NHS services and healthcare providers.

Premium

Membership at your fingertips... 24/7

The Makaton Charity launched their Premium Membership offer in August 2021. Premium Membership gives subscribers 24/7 digital access to over 40,000 symbols and signs within the Makaton Vocabulary. With video tutorials, the support of a vibrant online community, and the ability to download favourite content for easy offline access, Premium Membership is the essential partner for the Makaton journey. Premium Membership supports users beyond the everyday situations, empowering communication across a broad range of settings. Topics include National Curriculum, health

Makaton community space

Moving with demand

Large Group Membership allows organisations to provide staff and team members with their own logins and access to the complete Makaton Library of resources at a substantial discount. Large Group Memberships are ideal for schools, residential colleges, nursery chains, NHS departments or trusts and care homes.

MakaChat is a key element of our membership proposition. It is an online community platform designed to create a sense of belonging, a safe place to ask questions, share ideas, and provide members with expert, and peer to peer, online support. Recently launched, we have upgraded our community functionality creating two vibrant community spaces for paid members, and Tutors and Trainers. Engagement levels remain high with over 650

We received a growing number of requests from organisations to increase Group Membership beyond the four-person allowance that was initially introduced. In

“I am really enjoying my Membership! It is so useful to have all the signs and symbols just at my fingertips and I love that I can log on from my phone when I am out and about if I need to quickly check a sign - so handy!”

Lucinda, Makaton Member

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What’s next?

MakaChat LIVE

threads and chats across the platform with 5,000 members participating in conversations.

MakaChat LIVE is a new initiative creating opportunities for our members to interact in an online environment to enhance their Makaton skills. There will be practical signing sessions, symbol workshops and time to share valuable advice, experiences and build relationships to strengthen member’s confidence in using and applying Makaton.

A welcomed feature of the MakaChat space is the introduction of recorded member events. As part of the Makaton membership package, members are invited to ‘live’ webinars on Makaton related topics, these events are now recorded and stored within the MakaChat resource area. This addition enables members to view the event at any time, or revisit topics, it also encourages members to discuss and debate the webinar after the online event has been delivered.

Makaton Library improvements

“This is fantastic! It’s never been easier to get in touch with The Makaton Charity” (Makaton Tutor) “It’s wonderful to connect and gain advice from other parents and experts who have been in my situation” (Makaton Member)

The Makaton Library will remain a primary focus throughout 2022/23, refining the search functionality to return improved intuitive responses, making accessing Makaton signs and symbols easier. We aspire to move to a one click world where members can login directly to the Makaton Library, making access quicker and more efficient for mobile use.

Understanding our members

We want our members to have access to the most appropriate and valuable information for them and their needs. Maximising member benefits and ensuring members have access to a steady supply of new signs, symbols, video tutorial and resources are high on The Makaton Charity’s agenda. New language, materials and member event are regularly being developed, designed, or scheduled, from the requests of members.

How long our members stay all depends on the individuals Makaton journey. The Makaton Charity want to gain a deeper understanding of our members through obtaining and analysing feedback, to ensure we are continuously listening to our members and enhancing our membership offer. Our aim is always to meet our communities needs and provide support appropriate for them.

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Annual Report • Case Study: Member Event Review

Case Study: Member Event Review

Member Events

Member Events are a newly added member benefit and have proved to be an enormous success. With 20 events delivered to date, an average of 300 members attending per event, and up to 800 post event views via The Makaton Library – Member Events proves to be a hit.

The online ‘live’ events are designed to support with putting the principles of Makaton into practice, delivered by an expert in the field. Member Events provide practical strategies and solutions for members wanting innovative ideas on how to use The Makaton Language Programme across a variety of situations and settings. Topics have covered; around the home, Makaton with the use of Alternative and Augmentative Communication (AAC), improving the school environment, labelling the environment with Symbols, using Makaton with songs and stories and much more. Our experts provide a deeper dive into a topic and share knowledge and skills with our Makaton members.

Using Symbols to Improve Conversations

During this event, members learned how to effectively use a communication board to improve language acquisition and enable successful interaction. The session introduced a dynamic and flexible approach to communication board use, with someone who would benefit from symbol supported communication. Makaton

symbols use can provide essential opportunities for language and communication skills to develop to promote autonomy over choice, decision and expression of feeling and wishes. Making communication easier, less stressful, more

‘You don’t teach communication

to someone; you step into

communication with someone.’

‘Discover the power and joy

that comes from celebrating

the communication that exists

beyond speech’

successful and reducing

frustration by learning new lowcost Alternative and Augmentative Communication (AAC) approaches with Makaton symbols.

Outcome stats

220 attended the live webinar 300 post-event views with the Makaton Library

Three communication boards were created to support people who wanted to put the guidance into practice, the resources have been viewed 350 views and downloaded by over 240 Members. 520 members have directly engaged with the topic.

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What members had to say about it

‘THANK YOU SO MUCH! This was a fantastic talk, and I am so keen to try out the communication boards - I work with adults and children with additional needs and it can be difficult to find out what communication methods may be suitable - this has given me the confidence to just try the board out with my patients and see what responses I get!’ (NHS staff member)

‘Thanks so much for a great session. I didn’t realise the value and importance of communication boards.’ (Teacher)

‘I find all of the member events so helpful and love that I can visit them again in the library.’ (Speech and Language Therapist)

“Strategies and solutions for members wanting innovative ideas on how to use The Makaton Language Programme across a variety of situations and settings.”

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Annual Report • Training

Training

Workplace Training

Tutor Network Training

Our 1,200 strong Tutor Network continues to maximise training opportunities with options of both online and face-to-face delivery, enabling more learners across the UK to access Makaton Training. Throughout 2021/22, 1,529 Workshops were advertised on the Makaton website which provides a good indication of the demand for Makaton training.

Large organisations across industry and the public sector are seeking to improve their equality, diversity and inclusivity (EDI), with regards to both staff and the provision of services. The Makaton Charity has successfully developed a Corporate Workplace Training solution which has been well received in this market, representing a significant and fast-growing revenue stream for the charity.

Workshops advertised:

47% Level 1

Workplace Training this year has generated an income of £181,999, delivered over 255 workshops and trained a total of 2,375 learners.

28% Level 2

13% Level 3

12% Level 4

Workshops delivered:

75% Level 1

10% Level 2

1.5% Level 3

1.5% Level 4

12% Taster Sessions

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What’s next?

Workplace Training

Use it, Don’t Loose It

With the success of Workplace Training, we are creating a dedicated suite of web pages to reach more customers. Through reviewing our current customers we identified that the top participants who attend the training are from the following sectors:

We are looking into the relationship between Makaton training and membership and ways of linking the two offers to provide an enhanced Makaton service. Based on the understanding that 75% of learners are attending Level 1 workshops and may not continue to further levels, we believe this will help in embedding Makaton’s use for our learners. Membership gives access to signs, symbols and video tutorials 24/7, providing an opportunity for practicing Makaton skills. Being part of a Makaton community supports the longevity and development of Makaton skills with ongoing peer-topeer support and Makaton Tutors offering advice and guidance, which is essential to the Makaton journey.

Health and Social Care (45%)

Education (29%)

Councils (21%)

Businesses/Corporates (5%)

We are creating 5 new web pages to reflect these participants, aiming to appeal and capture a wider audience through using language and imagery that reflects each sector. The Makaton Charity wants raise awareness of the benefits of training staff to support customers and clients improving equality and inclusion across services. The suite of pages will be launching in the second quarter of 2022/23.

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Annual Report • Case Study: Membership Review

Case Study: Kirsty’s Makaton Journey

Key achievements

about doing the Level 4 Workshop with her later this year. I also joined her weekly club and met other people with disabilities like myself, I also attend Singing Hands choir once a month which regularly refreshes my mind through singing and signing.

Level 4 and have my membership to the Makaton Library.

Solution

The Makaton Charity supported me to access some funding through Mencap, enabling me to continue to learn, attend sessions and access the resources. I didn’t know I could get anything like a grant or help for things like this. I feel very lucky and I wanted to share my story.

Challenge

I received a free membership trial after I had done my Level 1 training. I really liked it because I could use the Makaton Library to look up different symbols, signs, and videos. The videos are really helpful. I have downloaded many symbols to make easy read recipes for me to use at home. It’s nice when my friends come round and we use them to cook together.

My name is Kirsty. I have a learning disability and autism. I wanted to learn Makaton to help me communicate with people who I go to day services with, and people who live in the same supported living flats that I live in. It’s really important to me that I can include and communicate with everyone who I meet, not just the people who can talk.

Results

I am really happy I can continue my Makaton journey and be able to communicate with people who use it. I’m excited to do my Level 4 and keep using the Makaton Library to check signs and download symbols to make my recipe collection bigger. And I am excited to see what more things like the Pride resources Makaton make in the future for me to download.

I downloaded the rainbow bunting and signs sheet for Pride month as I am part of the LGBTQ+ community, it was wonderful Makaton made resources for this. There is lots and lots of resources on the library that helps me learn and is also fun.

I did Level 1, 2 and 3 with Makaton Ambassador Tutor Nic Pike who runs relaxed sessions for people who have additional needs. This was perfect for me because it was spread over 8 weeks and I didn’t feel overwhelmed by all the information. I am excited

With the cost of living increase, my bills are going up. I was worried about being able to continue to do

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‘It’s really important to me that I can include and communicate with everyone who I meet, not just the people who can talk’

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Annual Report • Case Study: Fundraising

Case Study: My MakaHike Experience

Key Achievements

my life. The 5 and 6 year olds that I teach at school were inspired and interested in my adventure. This opened up numerous opportunities for them such as writing, creating maps, looking at mountains and learning the song with me!

Wight, but not real mountains. The adrenaline was pumping, and I was anxious and excited at the same time. Once I arrived, everyone was incredibly friendly, and I instantly felt safe and welcomed.

Solution

This experience has made me realise that I can do anything, no matter how challenging it may be. It has given me confidence and opportunities to push myself, learn mew skills, and meet new friends. The MakaHike challenges have changed my life and I am so proud and thankful that I have been lucky enough to also take part in MakaHike Ben Nevis September 2022.

Everyone was an equal

throughout the whole day, no one was made to feel different or unwelcomed. As we walked up Snowdon, we quickly got to know the people in our groups and hear all about their personal Makaton journeys. It was very inspiring, and the love of Makaton shone out from us all.

In September 2021, I took part in The Makaton Charity’s Mount Snowdon MakaHike, rising 1,085 meters above sea level Mount Snowdon is a challenging hike ascending 8-9 mile which will take 6 -8 hours to summit and return. This was an activity that was totally out of my comfort zone for so many reasons. Travelling from the Isle of Wight to Wales was a first in itself, regardless of the fact that I hadn’t met any of the participants before.

When we arrived at the top feeling very wet, tired, and windswept there was an enormous feeling of family. A family who had conquered a big obstacle together for the same reason. Signing and singing the song together at the top is one of my most precious moments and greatest achievements.

Our next MakaHike adventure takes us to the Lake District, were we will conquer Mount Scafell in April 2023. If you would like to join us on this challenge please contact richard.fish@makaton.org . With the right people around you and an open mind, anything is possible.

Challenge

I remember the final car journey towards Snowdon on the morning of the hike and the realisation of how big mountains actually were! We have high hills on the Isle of

The Mount Snowdon and Ben Nevis MakaHike challenges have raised over £23,000 for The Makaton Charity.

Result

Completing this challenge has impacted the wider parts of

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‘Signing and singing the song together at the top of Mount Snowdon is one of my most precious moments and greatest achievements’

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Annual Report • Ambassadors and Senior Tutors

Ambassadors and Senior Tutors

The role of an Ambassador:

Ambassadors are Makaton Tutors with specialised skillsets within The Makaton Language Programme and proven commitment within The Makaton Community. They promote Makaton awareness, advocacy, and development of the Makaton Language Programme.

Ambassadors support the Senior Tutors to provide training for Trainee Tutors, support at network Revision Sessions and provide expert advice within the online MakaChat community.

Amanda Glennon

Regional Makaton Tutor and founder of Inclusive Teaching Matters. Amanda’s daughter is a Makaton user and fuels her desire to make the world a Makaton Friendly place.

Andy McLoughlin

Andy uses Makaton in his work supporting adults with learning disabilities. Having witnessed the positive outcomes Makaton brings he is keen to change many more lives for the better.

Becky George

A freelance Makaton Tutor with a focus on faith-based signing. Becky initiated the Makaton Blessing and founded Sensory Spectacle to help people living with sensory processing difficulties.

Debbie Lakin

A freelance Makaton Tutor with a background in early years and Special Education, Debbie has a passion for making communication (particularly Makaton) accessible to all.

Ami Davies

An independent Speech and Language Therapist, Ami has been a Makaton Tutor since 2008. She is the founder of SLT Consultancy Amica and cofounded Swan Therapy Hub.

Nic Pike

Nic is a Makaton Tutor who has used Makaton for over 30 years in Residential Services and more recently as a parent. She has witnessed the diversity of lives Makaton can transform.

26

Senior Tutors

Senior Tutors are Makaton Tutors with extensive experience, who have continually supported in teaching and maintaining the high quality of The Makaton Language Programme. Senior Tutors have attended up to two years of further training, assessment and development of signing, symbol and translation skills, as well as specific project work to achieve the accolade.

Mike Harris

Tracy Clark

Julie Hawkins

Shelina Mitha

Sarah Norman Zanna Finnerty

Helen Hayhoe

A Makaton Tutor with 40 years’ experience in special education and learning support, Helen is now involved in research, writing, and teaching and supporting adults in the community.

Richard Fish

Richard has worked with young people at a residential, special educational needs school for 17 years. As a freelance Makaton Tutor he is passionate about giving people a voice.

Kerry Cawley

As a parent, Kerry has used Makaton at home for almost 20 years. She also uses Makaton in her role as a Portage Home Visitor, helping people to communicate with their family and others.

Senior Tutors and Ambassadors offer 200 volunteer hours throughout the year. The Makaton Charity would like to thank all the Senior Tutors and Ambassadors for their commitment and dedication to the Makaton community, and the crucial support they provide.

27

Annual Report • Future Ambassadors

Future Ambassadors

Second cohort of Ambassadors

Dawn McMullan-Cooper

Dawn has over 30 years’ experience as a Speech and Language Therapist working across a variety of different settings and with using Makaton to support English as an Additional Language.

Hannah Williams

A specialist Speech and Language Therapist working with children from birth to 18 years of age with complex communication needs. Hannah has worked within NHS, local council and most recently as a freelance Tutor.

Helene Elia

As a Speech and Language Therapist, Helene has used Makaton to engage with children, adults and their families in a variety of ways. She has also taught Makaton in India and the UK.

Holly Cannon-Taylor

Holly is a Special Educational Needs teacher who has worked with adults and children with autism since 2008. She is a keen supporter of Makaton Friendly and aims to make local areas more inclusive.

Holly Rankin

A Special Educational Needs teach with 10 years’ experience, supporting children with a range of learning difficulties. She is also an education advisor for Ineqe Safeguarding group.

Jemma Sagar

Jemma has a degree in Early Years and has worked in mainstream education supporting children with Special Educational Needs for 17 years. She also runs a charity for children with Down’s syndrome and their families.

28

Kris Campbell

Kris is a Principal Teacher at a specialist provision for around 100 pupils aged 5 to 18 with severe and complex additional support needs. Kris also has very good links with the BSL community.

Libby Lumley Stafford

Libby is a freelance Tutor with 25 years’ experience as a Nursery & Reception teacher. She has also worked within private homes supporting children and families.

Prit Chouhan

Over the last 12 years, Prit has predominantly been training Makaton to professionals overseas in the UAE. Advising on how to implement the programme effectively in a multi-lingual environment.

Sarah Laszlo

Sarah has delivered Makaton in Early Years settings and is now a teacher within a national specialist college which has been considered a centre of excellence for Makaton.

Third cohort of Ambassadors

Saskia Dady Mike Carlin Gareth Smith

Debby Auvache Erin Jefferies Tracey Fillan

Julie Tarn Caroline Nelson Linda Bates

29

Annual Report • Trustees’ Report

Trustees’ Report

Financial Review

The trustees present their report and the audited financial statements for the year ended 30 June 2022. Reference and administrative information set out on pages 33-38 forms part of this report. The financial statements comply with current statutory requirements, the memorandum and articles of association and the Statement of Recommended Practice - Accounting and Reporting by Charities: SORP applicable to charities preparing their accounts in accordance with FRS 102. This trustees’ annual report includes a directors’ report as required by company law.

Surplus

We report a Surplus for the year of £54,471 (2021: loss of £28,282). Of that Surplus there was a decrease of £10,682 in the restricted funds held for purposes prescribed by the donors.

Incoming resources

Incoming resources from unrestricted funds increased by 17.1% this year, totalling £1,483,957 (2021: £1,267,166). The income was derived from the delivery of the charitable activities and particularly in the

delivery of fees for courses, together with income from the sale of workshop manuals. The increase in revenue was due to a range of new initiatives coming on stream, including the launch of the Charity’s membership offer, enhanced volumes of Workplace and Tutor training, together with a general increase in volumes of Tutor network training. While the Charity’s income and trading environment continue to be impacted by post Covid, Brexit and the Ukraine war, the strategy of broadening the base of the charity’s income has successfully mitigated these barriers and enabled the Charity to grow in real terms.

Expenditure

Total expenditure during the year increased to £1,435,152 (2021: £1,304,948) or 10%, which is in line and reflects the growth in the Charity’s operation. The significant change in expenditure has been due to the deployment of Makaton membership, together with the expansion of our Tutor and Workplace training offer. The Charity continues to develop its digital and resource base, to enable users to remotely access the full catalogue of 40,000 assets. The broadening of the Charity’s income streams does

mean that there is a continuing change in the allocation of our charitable cost when compared to previous years’ allocation.

Reserves

Each year the Trustees review the purpose of any reserves the Charity holds and determines the level they consider necessary to fulfil its legal and commercial obligations and in setting aside any funds earmarked for investment in specific projects. The Trustees determined that a minimum level of £260,000 should be held to ensure the Charity can meet its contractual obligations. Additionally, the Trustees designate an amount of the general fund equal to the value of fixed assets to provide for their replacement. At the end of the year the balance on the Unrestricted Funds was £ 568,037 (2021: £502,884), some £308,037 above the minimum requirement. During the coming year, the Trustees shall be reviewing the development needs and strategic objectives of the Charity with a view to ensuring that any reserves held are justified for the delivery of the charitable objectives. At the end of the year the Charity held £3,888 in restricted reserves (2021: £14,570).

30

Fundraising Activities

During the year, the Trustees and Senior Management reviewed fundraising practices to ensure that best practice is followed. The Charity continues to be registered with the Fundraising Regulator and ensures that it complies with the Code of Fundraising Practice. The Charity does not work with external agencies to carry out fundraising activities nor do we share any sensitive personal data with other organisations. We provide guidance for any people voluntarily undertaking fundraising activities for the Charity’s benefit, including a responsible approach to protecting the interests of vulnerable people.

We have not received any complaints during the year either directly or from the Fundraising Regulator but would take any such reports extremely seriously. We have put in place systems to respond to any enquiries made under the General Data Protection Regulation and to deal with any personal data created or received in a manner consistent with the spirit of those regulations.

Income Total: £1,489,623

----- Start of picture text -----
Royalties
Tutor licences £39,927
and membership
£226,342 Publications Worldwide promotion
and resources of Makaton
£179,484 £2,009
Translation
£32,773
Sales of manuals
£596,587
Investments
£1,193
Workshops
and courses
Other
£363,501
£17,153
Grants and donations
£30,654
----- End of picture text -----

Expenditure Total £1,435,152

----- Start of picture text -----
Translation
services
Workshop
manual £43,590
printing/
Publications production
and other £163,271 Other training
resources projects and
£340,168 Services
£126,915
Provision of Raising funds
workshop and Tutor licence/ £21,876
courses membership
£386,490
schemes Worldwide
£316,813 promotion
of Makaton
£36,029
----- End of picture text -----

31

Annual R• ort. Trustèes, Report 32

Risk Management

The Trustees are responsible for managing the Charity’s risk; the CEO has delegated authority to manage this process. Risks are managed through a risk matrix approach where likelihood and impact on the Charity are assessed and graded. All risks that are identified are owned by a named senior manager, with regular reports and updates provided to Trustees. The Trustees are satisfied that the major risks have been identified and processes for addressing them have been implemented. The Trustees have identified the following key risks to the Charity:

Managing environmental instability

Following the Covid pandemic lockdown that impacted the Charity’s operation so heavily, moving back to a more normal or traditional environment has proven challenging. Balancing the need to maintain growth in resources, set against an uncertain and fluid income environment, the team has deployed a number of successful mitigations to risk manage this area, including tight fiscal management, delaying recruitment to later quarters, deployment of 6-month

employment contract model for new starters, and the greater use of IR35 compliant consultants. The combined approach has ensured we have only grown costs in line with our revenue base while maintaining a positive staff culture and User experience.

Delivering sustainable development

Innovation and cross-team working are at the heart of the Charity’s success but ensuring they both happen consistently has been an ongoing operational challenge. From an investment perspective, new systems and product development requires funds to successfully build, and often take resources from across the team to deploy effectively. Challenges in this area have been mitigated by the implementation of a new 4-month cycle review, based on an Objective and Key Results (OKR) planning process, which provides a regular checkin and evaluation process, ensuring the space and time for the team to reflect and discuss short-term priorities, together with agreeing on the time and resource allocation needed to ensure successful and sustainable deployment.

Achieving results in a blended working model

While the Covid pandemic forced us to develop a successful ‘remote working’ environment, emerging into a post-Covid world has required some creative thinking, as the old operating assumptions do not meet the Charity’s needs going forward. Our mitigation has been the deployment of new ‘flexible working’ arrangements, allowing staff to choose between being fully office based, a blend of office and home working and finally, mainly home-based operation. The approach has proven highly successful and very popular with existing and new staff alike. The recent introduction of a pure ‘home-based’ option has also extended the scope of our employment remit, enabling the recruitment of staff from a wider geographic area and from more diverse backgrounds. . Overall, our new people approach is working well, but we will need to adapt further if we are to retain the high-performance agile team environment that we seek.

33

Annual Report • Trustees’ Report

Trustees’ Report

Structure, Governance and Management

The organisation is a charitable company limited by guarantee, incorporated on 14 June 2007 and registered as a Charity on 25 June 2007. It has no subsidiaries, nor did it have any transactions with any related parties during the year.

Trustees’ role

The Charity’s Memorandum and Articles of Association set out the objects and powers of the Charity and govern its administration. The Trustees are responsible for overall governance and direction of the Charity. A minimum of three trustees are required, with a maximum permitted of 11. On June 30 2022 there were ten Trustees. The Trustees delegate operational responsibility to the Chief Executive Officer to achieve the objectives set by the Board, who is in turn supported by the Senior Management Team (SMT) and staff.

The Trustees review the aims, objectives and activities of the Charity each year to ensure public benefit. Trustees refer to the guidance contained in the Charity Commission general guidance on public benefit when

reviewing the Charity’s aims and objectives and in planning its future activities. The Trustees consider planned activities will contribute to the aims and objectives that have been set.

The Board

The Board meets quarterly and in addition aims to hold a range of ‘Deep Dive’ sessions where it can interrogate strategic areas in more detail, together with an annual strategic planning day, which feeds into the annual Business Planning and OKR setting process. Detailed oversight of performance in specific areas of the Charity’s work is undertaken in sub-committees of the Board who report back in summary to the full Board, where any significant decisions are made in accordance with the Articles of Association.

The Board through its People & Governance sub-committee annually reviews the Charity’s structure and governance model, feeding back recommendations to the main Trustee Board. The Charity has three standing subcommittees made up of Finance & Digital, Quality & Standards and People & Governance, where

each Committee meets a minimum of three times during the year.

The appointment and

remuneration of senior staff (SMT) is discussed with the Chair of the Board, Treasurer, and the People & Governance Committee (which reviews salary benchmarks). In some cases, the full Board will be involved in such decisions. The Charity adopts and maintains a policy of equal opportunities for all in organisational policies as well as ensuring that products and services are presented in a positive and sensitive way for people of all faiths, cultures, disabilities, genders and sexual orientation. The Charity is commencing a review of its Equality, Diversity and Inclusion strategy, which when complete will support strategy and operational decision making.

Impact of environmental factors

In the period March-June 2022, the Board supported by the Senior Management Team, continued to re-evaluate the Charity’s business model, both in relation to the emergence from Covid restrictions, the impact of the Ukraine war and

34

the associated ‘’Cost of Living crisis”. Trustees have supported the team in their progress of digital transformation, which has seen the Charity grow income and engagement levels to above that of pre-Covid activity. The post-pandemic demand continues to be somewhat unstable, with individuals and organisations adapting to the new environment. Initial results from the first 4 months of trading in 2022/23 are very encouraging, with income levels around 10-15% above that expected. Cost pressures, while increasing, remain under control.

The Charity’s Membership, Tutor Training and Workplace Training continues to perform strongly, two additional Tutor Training courses have been scheduled throughout 2022/23 and Workplace Training has achieved 40% of predicted income in the first 4 months of trading. The Charity’s network is recovering well, with Tutor numbers now above that of pre-pandemic levels, with continued growth in direct network training numbers.

Trustees’ commitment

All Trustees give their time voluntarily and receive no

benefits from the Charity. Any expenses reclaimed from the Charity are set out in note 5 to the accounts. The Charity provides induction and training to new Trustees and training of Trustees is supported by regular presentations by the Senior Management Team. Trustees also attend external training and networking events. Trustees will serve in office for a period of three years but thereafter may be reappointed for a further term provided three-quarters of the Trustees consent to such reappointment. Following an amendment to the Articles of Association, the maximum number of Trustees was expanded to 11, with the additional option, in exceptional circumstances, to ask a Trustee to remain in post for a further one year.

Going concern

The Trustees have reviewed the Going Concern position and consider that there are no material uncertainties about the charitable company’s ability to continue as a going concern. While post-Covid trading has been less stable, the post yearend result and management accounts

demonstrate a strengthening level of demand and a continuation of robust cost controls. The Trustees believe the mitigations deployed will ensure a stable and growing operational base for the Charity. Current trading appears stable, with considerable growth potential for the future. There are no further key judgements that the charitable company has made which have a significant effect on the accounts. The Trustees do not consider that outside of the “Cost of Living crisis”; there are any other sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

35

Annual Report • Trustees’ Report

Trustees’ Report

Trustee Responsibilities

The Trustees (who are also Directors of The Makaton Charity for the purposes of company law) are responsible for preparing the Trustees’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

All trustees give their time voluntarily and receive no benefits from the charity. Any expenses reclaimed from the charity are set out in note 5 to the accounts.

The Trustees understand and recognise there duties under section 172 (1) (a)-(f) of the Companies Act 2006, and confirm that individually and collectively, they have acted in good faith, promoted the success of the company for the benefit of its members as a whole, and in doing so have regard (amongst other matters) to:

Company law requires the Trustees to prepare financial statements for each financial year, which give a true and fair view of the state of affairs of the charitable company, and of the incoming resources and application of resources, including the income and expenditure of the charitable company for that period. The Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the

36

charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. Trustees are responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps to prevent and detect fraud and other irregularities.

In so far as the Trustees are aware:

financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Members of the Charity guarantee to contribute an amount not exceeding £1 to the assets of the Charity in the event of winding up. The total number of such guarantees on the 30th of June 2022 was 11 (guarantees in 2021 were 8). The trustees are members of the charity, but this entitles them only to voting rights. The trustees have no beneficial interest in the charity.

The trustees’ annual report has been prepared in accordance with the provisions applicable to companies subject to the small companies regime.

The Trustees Report has been approved by the Trustees on 8th of December 2022 and signed on their behalf by the Chair, Rob Douglas CBE DL.

37

Annual Report • Auditor’s Report

Auditor’s Report

Basis for opinion

Opinion

We have audited the financial statements of The Makaton Charity (the ‘charitable company’) for the year ended 30 June 2022 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

In our opinion, the financial statements:

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively,

may cast significant doubt on The Makaton Charity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other Information

The other information comprises the information included in the trustees’ annual report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements,

38

we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which

we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ annual report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

• The directors were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the

trustees’ annual report and from the requirement to prepare a strategic report.

Responsibilities of trustees

As explained more fully in the statement of trustees’ responsibilities set out in the trustees’ annual report, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

39

Annual Report • Auditor’s Report

Auditor’s Report

Capability of the audit in detecting irregularities

Auditor’s

responsibilities for the audit of the financial statements

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

40

whether the judgements made in making accounting estimates are indicative of a potential bias and tested significant transactions that are unusual or those outside the normal course of business.

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or noncompliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/ auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Jonathan Orchard

(Senior statutory auditor)

Date: 8th December 2022

for and on behalf of Sayer Vincent LLP, Statutory Auditor, Invicta House, 108-114 Golden Lane, London, EC1Y 0TL

41

Annual Report • Statement of Financial Activities & Balance Sheet

Statement of Financial Activities

(incorporating an income and expenditure account)

For the year ended 30 June 2022

Note Unrestricted Restricted
2022		 Unrestricted Restricted 2021
Funds Funds
Total		 Funds Funds Total
Income from: £ £
£		 £ £ £
Grants and donations 2 24,988 5,666
30,654		 11,729 9,500 21,229
Charitable activities
Fees for workshops and courses 363,501 -
363,501		 274,483 - 274,483
Sale of workshop manuals 596,587 -
596,587		 548,811 - 548,811
Tutor Licences and memberships schemes 226,342 -
226,342		 115,528 - 115,528
Sales of publications and other resources 179,484 -
179,484		 248,360 - 248,360
Royalties for the use of Makaton worldwide 39,927 -
39,927		 40,887 - 40,887
Worldwide promotion of Makaton 2,099 -
2,099		 2,634 - 2,634
Translation services 32,733 -
32,733		 7,048 - 7,048
Investments 1,193 -
1,193		 586 - 586
Other 17,103 -
17,103		 17,100 - 17,100
Total Income 1,483,957 5,666
1,489,623		 1,267,166 9,500 1,276,666
Expenditure on:
Raising funds 21,876 -
21,876		 21,601 - 21,601
Charitable activities
Provision of workshop and courses 386,490 -
386,490		 505,300 11,343 516,643
Printing and production of workshop manuals 163,271 -
163,271		 163,141 - 163,141
Tutor licence and memberships schemes 316,813 -
316,813		 61,171 - 61,171
Other training projects and services 126,915 -
126,915		 105,942 - 105,942
Publications and other resources 325,002 15,166
340,168		 366,585 1,625 368,210
Worldwide promotion of Makaton 34,847 1,182
36,029		 46,302 - 46,302
Translation services 43,590 -
43,590		 21,938 - 21,938
Total expenditure 3 1,418,804 16,348
1,435,152		 1,291,980 12,968 1,304,948
Net income (expenditure) 4 65,153 (10,682)
54,471		 (24,814) (3,468) (28,282)
and net movement in funds
Reconciliation of funds:
Total funds brought forward 502,884 14,570
517,454		 527,698 18,038 545,736
Total funds carried forward 568,037 3,888
571,925		 502,884 14,570 517,454

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. Movement in funds are disclosed in note 16 to the financial statements.

42

Balance Sheet

As at 30 June 2022
s at 30 June 2022
Fixed assets:
Intangible assets
Tangible assets
Current assets:
Stock
Debtors
Cash at bank and in hand
Liabilities:
Creditors: amounts falling due within one year
Net current assets
Total assets less current liabilities
Total net assets
The funds of the charity:
Restricted funds
Unrestricted income funds:
Designated funds
General funds
Total unrestricted funds
Total charity funds		 Note
9
10
11
12
13
15
179,229
388,808		 £
33,013

200,722
638,526
£
2021
£
26,599
132,313
158,912
29,630
136,729
604,281
770,640
(412,098)
358,542
517,454
517,454
14,570
158,912
343,972
502,884
517,454
Company number: 06280108
2022
£
43,906
135,323
179,229 158,912
358,542
872,261
(479,565)		 770,640
(412,098)
158,912
343,972
392,696
571,925 517,454
571,925 517,454
14,570
502,884
3,888
568,037
571,925 517,454

Approved by the trustees on 8 December 2022 and signed on their behalf by

Ian Newman Treasurer

43

Annual Report • Cashflows

Statement of Cashflows

For the year ended 30 June 2022

For the year ended 30 June 2022
Note
Cash fows from operating activities
Net cash provided by / (used in)
operating activities
17
Cash fows from investing activities:
Interest from investments
Purchase of fxed assets (tangible and intangible)
Net cash provided by / (used in) investing activities
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year		 £
1,193
(67,021)		 2022
£
£
586
(83,779)		 2021
£
75,543
(83,193)
100,073
(65,828)
(7,650)
611,931
34,245
604,281
604,281
638,526

44

Financial Notes

Notes to the financial statements for the year ended 30 June 2022

1. Accounting policies

a) Statutory information

The Makaton Charity is a charitable company limited by guarantee and is incorporated in the United Kingdom. The registered office address is 66 Lincoln’s Inn Fields, London, WC2A 3LH and the principal place of business is Suite 3, Unit 4.3, Frimley 4 Business Park, Frimley, Surrey, GU16 7SG.

b) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) - (Charities SORP FRS 102), The Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

The trustees do not consider that there are any sources

of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

c) Public benefit entity

The charitable company meets the definition of a public benefit entity under FRS 102.

d) Going concern

The Trustees consider that there are no material uncertainties about the charitable company’s ability to continue as a going concern. While the Covid pandemic initially resulted in a significant reduction in income, the charity has successfully mitigated this by pivoting its provision to an online, Zoom based environment, together with launching a new membership offer. Current trading appears stable, with considerable growth potential for the future. There are no further key judgements that the charitable company has made.

e) Income

Income is recognised when the charity has entitlement to the

funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

All income arising from trading activities is permissible within the Charity’s objects and is stated net of value added tax. The Charity does not undertake any trading outside the scope of its objects.

Income arising from activities is deferred to the extent that the service or goods to which it relates have not been provided at the end of the financial year.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

Grants for the purchase of fixed assets are credited to restricted incoming resources when receivable. Depreciation of fixed assets purchased with such grants is charged against the restricted fund.

Where a fixed asset is donated to the Charity for its own use, it is treated as an unrestricted

45

Annual Report • Financial Notes

Financial Notes

donation and the asset is capitalised and written off over its estimated useful life.

f) Donations of gifts, services and facilities

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure or fixed assets as appropriate in the period of receipt.

g) Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

h) Fund accounting

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund.

Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes.

Designated funds are unrestricted funds earmarked by the Trustees for particular purposes.

i) Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

• Expenditure on charitable activities includes the costs of delivering products and services, developing and maintaining the Makaton vocabulary and associated resources, and other costs undertaken to further the purposes of the charity and their associated support

costs. Expenditure also includes attributable VAT which cannot be recovered.

j) Allocation of support costs

Expenditure is allocated to the particular activity where the cost relates directly to that activity. However, the cost of overall direction and administration of each activity, comprising the salary and overhead costs of the central function, is apportioned on the following basis which are an estimate, based on staff time, of the amount attributable to each activity.

Support and governance costs are re-allocated to each of the activities being supported based on whether or not they are directly attributable or based on salaries. Governance costs are re-allocated based on charitable activities income.

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

46

k) Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

l) Intangible fixed assets

Research costs are written off as incurred. Development costs are initially capitalised and allocated to a Resource for publication or the library of signs. These costs are then written off over their estimated useful life as follows:

• Database resources 20% on cost p.a. from the month following publication

• Training courses 20% on costs p.a. from the month following completion of the course preparation

Where funding has been received for development work, the funding and subsequent expenditure is shown in the restricted income fund. When completed, the product generates income for the general fund.

fund. In cases where there is little possibility of the value of development costs being realised, the development costs are written off.

m) Tangible fixed assets

Items of equipment are capitalised where the purchase price exceeds £500. Depreciation costs are allocated to activities on the basis of the use of the related assets in those activities. Assets are reviewed for impairment if circumstances indicate their carrying value may exceed their net realisable value and value in use.

Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows:

• Computers and related equipment 33% of cost

• Website and online dictionary 20% of cost

n) Stocks

Stocks are stated at the lower of cost and estimated selling price less costs to complete and sell. In general, cost is determined on a first in first out basis and includes transport and handling costs. Provision is made where necessary for obsolete, slow moving and defective stocks. Donated items of stock, held for distribution or resale, are recognised at fair value which is the amount the charity would have been willing to pay for the items on the open market.

o) Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

p) Cash at bank and in hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

The amortisation for that asset is charged to the general

47

Annual Report • Financial Notes

Financial Notes

q) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally

recognised at their settlement amount after allowing for any trade discounts due.

r) Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value

and subsequently measured at their settlement value.

s) Pensions

The scheme is a defined contribution scheme. The employer’s contributions to this scheme are charged to expenditure in the period to which they relate.

2. Income from grants and donations

Donations:
Gift Aid & Other income
Grants:
First time employment
National Lottery Community
Fund-Growing Up and Womens
Health Resources		 Unrestricted
£
Restricted
£
2022
Total
£
Unrestricted
£
Restricted
£
2021
Total
£
24,988
-
24,988
11,729
-
11,729
-
5,666
5,666
-
-
-
-
-
-
-
9,500
9,500
24,988
5,666
30,654
11,729
9,500
21,229

48

----- Start of picture text -----
2021 Total 633,709 286,192 35,751 16,558 13,368 255,875 50,487 13,008 1,304,948 - - 1,304,948
2022 Total 723,489 314,185 38,373 12,650 14,975 259,436 56,912 15,132 1,435,152 - - 1,435,152
Support costs 424,483 147,676 18,455 - 7,203 124,775 43,681 15,132 781,405 (781,405) - - -
----- End of picture text -----

Support
costs		 424,483 147,676 18,455 - 7,203 124,775 43,681 15,132 781,405 (781,405) - - -
Governance
costs		 63,965 15,734 1,966 12,650 766 13,294 5,312 - 113,688 - (113,688) - -
Translations 17,022 3,220 402 - 157 2,721 - - 23,522 17,519 2,549 43,590 21,938
Worldwide
promotion of
Makaton		 9,461 3,220 402 - 157 2,721 - - 15,962 17,519 2,549 36,029 46,302
Publications and
other resources		 36,894 36,189 4,467 - 1,743 30,203 7,919 - 117,415 194,460 28,293 340,168 368,210
Charitable activities Cost of raising
funds
Provision of
workshops and
courses
Printing and
production
of workshop
manuals
Tutor Licences
and membership
schemes
Other Training
projects and
services		 Staff costs (Note 5)
3,942
70,701
37,021
37,842
22,159		 Other direct costs
2,174
38,277
21,183
33,814
12,698		 Amortisation/depreciation
272
4,784
1,811
4,226
1,587		 Audit
-
-
-
-
-		 Irrecoverable VAT
106
1,867
707
1,649
619		 Offce costs
1,837
32,341
12,245
28,571
10,729		 Professional fees
-
-
-
-
-		 Other costs
-
-
-
-
-		 8,330
147,970
72,966
106,102
47,791		 Support costs
11,825
208,224
78,835
183,948
69,074		 Governance costs
1,720
30,295
11,470
26,763
10,050		 Total expenditure 2022
21,876
386,490
163,271
316,813
126,915		 Total expenditure 2021
21,601
516,643
163,141
61,171
105,942

49

Annual Report • Financial Notes

Financial Notes

----- Start of picture text -----
2021 Total 633,709 286,192 35,751 16,558 13,368 255,875 50,487 13,008 1,304,948 - - 1,304,948
----- End of picture text -----

Support
costs		 423,163 177,740 17,109 - 8,302 158,911 37,158 13,008 835,391 (835,391) - -
Governance
costs		 58,790 15,063 1,450 16,558 704 13,467 9,930 - 115,962 - (115,962) -
Translations 3,526 1,506 145 - 70 1,347 - - 6,594 13,474 1,870 21,938
Worldwide
promotion of
Makaton		 9,476 3,013 290 - 141 2,693 - - 15,613 26,948 3,741 46,302
Publications and
other resources		 31,771 27,113 4,221 - 1,266 24,241 3,399 - 92,011 242,533 33,666 368,210
Charitable activities Cost of raising
funds
Provision of
workshops and
courses
Printing and
production
of workshop
manuals
Tutor Licences
and membership
schemes
Other Training
projects and
services		 Staff costs (Note 5)
3,189
56,322
27,661
5,933
13,878		 Other direct costs
1,506
37,657
10,544
4,519
7,531		 Amortisation/depreciation
145
3,625
7,606
435
725		 Audit
-
-
-
-
-		 Irrecoverable VAT
70
1,759
493
211
352		 Offce costs
1,347
33,668
9,427
4,040
6,734		 Professional fees
-
-
-
-
-		 Other costs
-
-
-
-
-		 6,257
133,031
55,731
15,138
29,220		 Support costs
13,474
336,852
94,318
40,422
67,370		 Governance costs
1,870
46,760
13,092
5,611
9,352		 Total expenditure 2021
21,601
516,643
163,141
61,171
105,942

50

4. Net expenditure for the year

This is stated after charging:

Depreciation and amortisation
Loss on disposal of fxed assets
Operating lease rentals:
Property
Other
Loan interest
Auditor's remuneration (excluding VAT)
Audit		 2022
£
2021
£
45,506
35,751
1,200
-
43,295
54,886
1,774
-
-
-
12,350
11,750

5. Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

Staff costs were as follows:

taff costs were as follows:
Salaries and wages
Non-payrolled members of staff
Social security costs
Employer’s contribution to defned contribution pension schemes		 2022
£
2021
£
651,928
544,151
-
40,230
68,927
57,247
22,823
20,036
743,679
661,664

£20,190 was capitalised for the tangible asset ‘Know and Grow, Signing for Babies and Frontline’ (2021: £27,594).

51

Annual Report • Financial Notes

Financial Notes

The following number of employees received employee benefits in excess of £60,000 (excluding employer pension costs and employer national insurance) during the year between:

£70,000 - £79,999 2022
No.
2021
No.
1
1

The total employee benefits (including employer pension contributions and employer national insurance) of the key management personnel were £317,415 (2021: £300,841).

No charity trustees were paid or received any other benefits from employment with the charity in the year (2021: £nil). No charity trustee received payment for professional or other services supplied to the charity (2021: £nil).

Trustees’ expenses represents the payment or reimbursement of travel and subsistence costs totalling £ 43 (2021: £159) incurred by 1 (2021: 2) members relating to attendance at meetings of the trustees.

6. Staff numbers

The average number of employees (head count based on number of staff employed) during the year was as follows:

ollows:
Training (workshops, Manuals, memberships etc)
Publications and other resources
Support
Governance		 2022
No.
2021
No.
7
5
2
2
9
9
1
1
19
17

7. Related party transactions

Other than those referred to in note 5 there are no related party transactions to disclose for 2022 (2021: none).

52

8. Taxation

The charitable company is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

9. Intangible fixed assets

9. Intangible fxed assets
Cost
At the start of the year
Additions in year
Disposals in year/write offs
At the end of the year
Amortisation
At the start of the year
Charge for the year
Eliminated on disposal/write off
At the end of the year
Net book value
At the end of the year
At the start of the year		 Signs
Library
£
General
Resources
£
Database
Resources
£
Training
Courses
£
Total
£
49,153
656,625
132,475
90,016
928,269
-
5,300
-
20,340
25,640
-
-
-
(1,200)
(1,200)
49,153
661,925
132,475
109,156
952,709
49,153
656,625
132,475
63,417
901,670
-
442
-
6,691
7,133
-
-
-
-
-
49,153
657,067
132,475
70,108
908,803
-
4,858
-
39,048
43,906
-
-
-
26,599
26,599

All of the above assets are used for charitable purposes.

53

Annual Report • Financial Notes

Financial Notes

10. Tangible fixed assets

10. Tangible fxed assets
Cost
At the start of the year
Additions in year
Disposals in year
Transfer between categories
At the end of the year
Depreciation
At the start of the year
Charge for the year
Eliminated on disposal
At the end of the year
Net book value
At the end of the year
At the start of the year		 Software
£
Website and
online dictionary
£
Furniture &
equipment
£
Total
£
37,780
130,502
37,178
205,460
-
35,146
6,235
41,381
(146)
-
-
(146)
-
-
37,634
165,648
43,413
246,695
30,244
16,573
26,330
73,147
2,740
29,154
6,477
38,371
(146)
-
-
(146)
32,838
45,727
32,807
111,372
4,796
119,921
10,606
135,323
7,536
113,929
10,848
132,313

11. Stocks

11. Stocks
Raw materials
Finished goods
12. Debtors
Trade debtors
Other debtors
Prepayments		 2022
£
2021
£
10,396
9,626
22,617
20,004
33,013
29,630
2022
£
2021
£
85,528
52,920
20,205
23,254
94,989
60,555
200,722
136,729

12. Debtors

54

13. Creditors: amounts falling due within one year

13. Creditors: amounts falling due within one year
Trade creditors
Taxation and social security
Other creditors
Accruals
Deferred income (note 14)		 2022
£
2021
£
83,365
43,290
45,252
33,707
1,238
210
69,761
87,000
279,949
247,891
479,565
412,098

14. Deferred income

Deferred income comprises income for services such as training, memberships and licenses which are to be provided after the Balance Sheet date.

Balance at the beginning of the year
Amount released to income in the year
Amount deferred in the year
Balance at the end of the year		 Fees for
workshops
and courses
£
Tutor Licences
and Membership
Schemes
£
Worldwide
promotion of
Makaton
£
2022
Total
£
2021
Total
£
207,186
40,129
576
247,891
97,587
(207,186)
(40,129)
(576)
(247,891)
(405,664)
203,416
71,595
4,938
279,949
555,968
203,416
71,595
4,938
279,949
247,891

55

Annual Report • Financial Notes

Financial Notes

15a. Analysis of net assets between funds (current year)

Intangible fxed assets
Tangible fxed assets
Net current assets
Net assets at the end of the year		 Restricted
£
Designated
£
General
unestricted
£
Total funds
£
-
43,906
-
43,906
-
135,323
-
135,323
3,888
-
388,808
392,696
3,888
179,229
388,808
571,925

15b. Analysis of net assets between funds (prior year)

Intangible fxed assets
Tangible fxed assets
Net current assets
Net assets at the end of the year		 Restricted
£
Designated
£
General
unestricted
£
Total funds
£
-
26,599
-
26,599
-
132,313
-
132,313
14,570
-
343,972
358,542
14,570
158,912
343,972
517,454

56

16a. Movements in funds (current year)

Restricted funds:
Makaton overseas fund
Filming Fund
Kickstart Scheme
National Lottery Community Fund-Growing
Up and Women’s Health Resources
Total restricted funds:
Unrestricted funds:
Designated funds:
Intangible assets
Tangible fxed assets
Total designated funds
General funds
Total unrestricted funds:
Total funds:		 At 1 July
2021
£
Income &
gains
£
Expenditure &
losses
£
Transfers
£
At 30 June
2022
£
2,301
-
(1,182)
-
1,119
2,769
-
-
-
2,769
-
5,666
(5,666)
-
-
9,500
-
(9,500)
-
-
14,570
5,666
(16,348)
-
3,888
26,599
-
(7,133)
24,440
43,906
132,313
-
(38,371)
41,381
135,323
158,912
-
(45,504)
65,821
179,229
343,972
1,483,957
(1,373,300)
(65,821)
388,808
502,884
1,483,957
(1,418,804)
-
568,037
517,454
1,489,623
(1,435,152)
-
571,925

57

Annual Report • Financial Notes

Financial Notes

16b. Movements in funds (prior year)

Restricted funds:
Makaton overseas fund
Makaton online introduction fund
Filming Fund
Big Potential - Revenue Grant
National Lottery Community Fund-Growing
Up and Women’s Health Resources
Total restricted funds:
Unrestricted funds:
Designated funds:
Intangible assets
Tangible fxed assets
Total designated funds
General funds
Total unrestricted funds:
Total funds:		 At 1 July
2020
£
Income &
gains
£
Expenditure &
losses
£
Transfers
£
At 30 June
2021
£
2,301
-
-
-
2,301
11,343
-
(11,343)
-
-
2,769
-
-
-
2,769
1,625
-
(1,625)
-
-
-
9,500
-
-
9,500
18,038
9,500
(12,968)
-
14,570
29,374
-
(8,202)
5,427
26,599
84,258
-
(27,549)
75,604
132,313
113,632
-
(35,751)
81,031
158,912
414,066
1,267,166
(1,256,229)
(81,031)
343,972
527,698
1,267,166
(1,291,980)
-
502,884
545,736
1,276,666
(1,304,948)
-
517,454

58

Makaton Overseas Fund These funds relate to funds received from overseas Makaton organisations
to be spent at their request in providing translations services, publications
and training.
Makaton Online Funds were raised including £11,088 from Morrisons Foundation to cover the
Introduction Fund cost of production of a free to participate introduction to Makaton course.
Filming Fund Funds were donated to create a video flming room within The Makaton
Charity’s offce, and to purchase flm and audio recording equipment to
create online Makaton support content.
Kick Start Scheme The Kickstart Scheme provided funding to create new jobs for 16 to 24 year
olds on Universal Credit who are at risk of long term unemployment.
Big Potential This represented the remaining sum not drawn down from Big Potential
from a grant awarded in 2016 to enable a partner organisation to create a
sales and marketing strategy for the Charity. This has been repaid and fnal
reports submitted to the donor.
National Lottery A Grant to help support some material development around female puberty,
Community Fund - safeguarding and consent.
Growing Up and Women’s
Health Resources
Intangible assets This represents the investment made by the Charity to develop the Resource
Vocabulary which will then generate future income.
Tangible fxed assets The designated funds also include tangible fxed assets of the Charity not
funded by restricted funds.

59

Annual Report • Financial Notes

Financial Notes

18. Reconciliation of net income to net cash flow from operating activities

Net income/(expenditure) for the reporting period
(as per the statement of fnancial activities)
Investment income
Depreciation and amortisation charges
Loss on disposal of tangible assets
(Increase)/decrease in stocks
Decrease/(increase) in debtors
Decrease/(increase) in creditors
Net cash provided by operating activities		 2022
£
2021
£
54,471
(28,282)
(1,193)
(586)
45,504
35,751
1,200
2,748
(3,383)
(8,996)
(63,993)
(7,530)
67,467
82,438
100,073
75,543

19. Operating lease commitments

The charity’s total future minimum lease payments under non-cancellable operating leases is as follows for each of the following periods:

ach of the following periods:
Less than one year
One to fve years		 Property
Equipment
2022
£
2021
£
2022
£
2021
£
45,000
-
1,774
1,468
-
-
2,436
-
45,000
-
4,210
1,468

20. Post balance sheet events

A £50 000 drawdown Loan was agreed and signed from CAF until October 2023. This has a non-utilisation fee of 2% and interest on the capital amount drawn down and outstanding shall be charged at the rate of 6.5% per annum. No draw down was made in the financial year.

21. Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The liability of each member in the event of winding up is limited to £1.

60

Contact Us

Head Office

Senior Management Team

The Makaton Charity Suite 3, Unit 4.3 Frimley 4 Business Park Frimley, Surrey, GU16 7SG Telephone: 01276 606760 Email: help@makaton.org Website: makaton.org

Stephen Hall Chief Executive Officer

Vicki Partridge Director of Operations

Zanna Finnerty Director of the Makaton Language Programme

Directors and Trustees

Rob Douglas CBD DL, Chair Lori Cunningham, Deputy Chair Juliet Armstrong

Roc Da Silva

Director of Finance and Services

Hannah Anderson Director of Membership and Partnerships

Ian Newman Lady Julia Spencer Pete Donell Stephanie Kogels Carol Riddington Rebecca Khanna Paul Moore Karen Donnelly

Patrons

Dave Benson-Phillips Children’s Entertainer

Justin Fletcher MBE Children’s TV Presenter

Allan Johnston Children’s TV Producer

Tracy Upton MBE Singing Hands

Suzanne Miell-Ingram MBE Singing Hands

Registered Office

66 Lincoln’s Inn Fields, London, WC2A 3LH

Solicitors

Farrer and Co, 66 Lincoln’s Inn Fields London, WC2A 3LH

Auditor

Sayer Vincent LLP, Invicta House, 108-114 Golden Lane, London, EC1Y 0TL

Bankers

Lloyds plc, PO Box 1000, BX1 1LT

CAF Bank plc, 25 Kings Hill Avenue, Kings Hill, West Malling, ME19 4JQ

Santander, Bootle, L30 4GB

HSBC plc, 2 Victoria Road, Farnborough, GU14 7HX

Hampshire Trust Bank, PO Box 74003, London, EC2P 2QR

Country of registration England & Wales

Country of incorporation United Kingdom

The Makaton Charity

Suite 3, Unit 4.3, Frimley 4 Business Park, Frimley, Surrey, GU16 7SG Tel: 01276 606760 • Email: help@makaton.org

makaton.org

Registered Charity number: 1119819 • Registered Company number: 06280108