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← Westbank Community Health And Care

2024-03-31-accounts

ANNUAL REVIEW 2023 - 2024

Dedicated to improving the health and wellbeing of individuals.

Contents

Trustees' Report................. ............... ..... ..... ...... ........ ..... .... .. ........ ............ ... .... .. ..... .. .4 ..... ......
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Independent Auditors' Report to the Trustees and Members .............................................................................38
Statement of Financial Activities(including an Income & Expendtture account).................................................42
Balance Sheet ....................................................... ...............................................................................................43
Statement of CashFlows....................................................................... ..............................................................45
Notes to the Financial Statements ....................................................................................................................46

2

Westbank Community Health and Care Trustees' Report

Welcome

Chairmans Report 2023/24

This has been another incredibly busy year with so many highlights many of which you will read about in this annual review.

I want to start this time by thanking everyone involved in the organisation, whether as a paid member of staff or a volunteer, including trustees, you are all incredible and make Westbank the organisation it is. Time and time again you go above and beyond to deliver your bit of the service and it was lovely to see so many of the staff recognised at the We are Westbank event. A brilliant opportunity to acknowledge so many years of service. The fact

that many had been with the organisation for so long is a testament to both the organisation and the individuals and the sense of family which we enjoy.

It was the second year of the We are Westbank event and it presents such a unique opportunity to see all the areas of work in which the organisation is involved. I know many of you value the opportunity to meet up with your colleagues and to learn about them and their work and the value of the work to the community. To hear so many inspiring stories was truly heartwarming and to see staff engaging with each other and talking about their work with such passion and enthusiasm was just one example of why Westbank is so special.

The event was the culmination of the mission, vision and values work. This was an opportunity for Westbank to refocus and set out clearly what it aims to offer and achieve in the community it serves. It was lovely to see the way everyone involved contributed to ensure the result was something which could truly be owned by everyone in the organisation.

The Community Cookery School has moved from vision to reality and it is wonderful to see how this and the gym take their place in supporting the health and wellbeing strands of our work. There are so many clear and tangible benefits for both of them and the support we are receiving from some very high profile sources demonstrates the value of both these initiatives.

We know there will be many challenges ahead but we are in good heart, with excellent people and a clear sense of purpose . Whatever the next 12 months holds I am sure Westbank will be able to face it with a sense of resilience and purpose and continue to provide high quality services focussed on the needs of the community it serves.

Sally Yeo, Chairman

Board Members and Senior Management Team

Board Members: Sally Yeo, Chair

Appointed Chair April 2022

Jim Masters, Senior Independent Trustee Appointed April 2022

Keith Richards Appointed Jan 2019

Elizabeth Anderson Appointed Jan 2019 Stephen Chown Appointed September 2023 Marc Astley Appointed February 2024

Ian Whyte Resigned April 2023

Senior Management Team: Sarah Hicks Chief Executive Officer

Stephen Thomas Finance Director

Andy Hood

Head of Carers

Amanda Kohn

Head of Volunteering, Health & Wellbeing

Andra Patriche

Head of HR

Katie Elliot

Head of Fundraising & Comms Chris Bloye

Head of Operations & Business Services

With special thanks to:

Jaine Keable

Outcome & Compliance Lead Who embarked on her wellearned retirement in the year.

WELCOME

CEO’s Introduction 2023/24

As I reflect on the past year, I am filled with immense pride and gratitude for what we have accomplished together at Westbank. 2023/24 has been a year of growth, resilience, and unwavering commitment to our mission of improving the health and wellbeing of communities across Devon . It is an honour to lead this incredible charity through this, it’s 38th year, a year that has seen both significant challenges and remarkable achievements, a year where we celebrated 25 years of delivering a Carers service, 20 years of Health Walks and 10 years of our Neighbourhood Friends service .

In this financial year, we have built on the transformation and strong foundations laid in previous years, continuing to innovate and expand our services to meet the evolving needs of those we serve. From the successful launch of new initiatives like our Community Cookery School, the continuing improvement and reach of our Carers Services to the ongoing impact of our many community projects like Warmwell , Westbank has remained steadfast in its dedication to making a real difference in people’s lives.

Our successes are a direct result of the dedication and hard work of our amazing team — our staff and volunteers. Their passion and commitment have been the driving force behind every milestone we’ve reached. I am particularly proud of how our team has come together, supporting each other and our shared goals with a spirit of collaboration and community that is truly inspiring as we navigate the complexities of the third sector.

We harnessed that sense of commitment and team spirit when we embarked on our project to review our Vision, Mission, Values, and Behaviours this year. Recognizing the importance of inclusivity, we invited all staff and volunteers to participate in this review. As you will see later in this report, the outcome was a fantastic strategic profile that truly reflects the collective aspirations and dedication of everyone involved with Westbank.

I am continually moved by the kindness and generosity of our army of volunteers , who contribute so much more than just their time to Westbank. I would like to extend my deepest thanks to them, and also to our Board of Trustees, whose guidance and support have been invaluable. Their support has helped us as we steer Westbank towards a future of sustainable growth and continued service excellence.

We are incredibly fortunate to collaborate with commissioners and stakeholders who not only share our ethos but also actively support our mission. We are deeply grateful for their ongoing partnership and commitment.

As we look ahead to 2024/25, and our 40[th] Anniversary in 2026, our vision remains clear: to continue expanding our reach, deepening our impact, and for everyone to be living fulfilled, healthier, happier lives for longer. I am confident that with all the incredible people behind Westbank, we will achieve even greater things in the year to come.

Sarah Hicks, CEO

DEVON CARERS

Adult Carers

Devon Carers is our award-winning service that is dedicated to providing a vast number of services which support Unpaid Carers - predominantly friends and family members who are caring for Adults - across Devon. This financial year marked a significant milestone for this highly valued service as we began celebrating the 25th anniversary of our carers service , reflecting on the remarkable journey that has touched the lives of over 60,000 unpaid carers across Devon. Over the past quarter of a century, Devon Carers has grown from a small, local initiative into a lifeline for thousands, providing invaluable support to those who selflessly care for others.

Devon Carers was founded in 1998 with a simple yet powerful mission: to support unpaid carers, those unsung heroes who often sacrifice their own needs to care for family members, friends,

and neighbours. From the beginning, the service recognized the immense challenges carers face, from physical and emotional strain to financial hardship. Devon Carers was created to ensure that these individuals would not have to carry their burdens alone.

In its early years, Devon Carers focused on building a strong foundation, developing services that addressed the most pressing needs of carers. Through outreach, advocacy, and direct support, the service quickly became a trusted resource within the community. Over time, as the demand for support grew, so did Devon Carers. By

Unpaid carers provide care worth an astonishing £162 billion across England and Wales. In Devon alone that equates to approximately £2.39 billion, or in other words more than £4500 every minute![1]

the mid-2000s, the service had expanded its reach across most of Devon, offering a comprehensive range of services tailored to meet the diverse needs of carers.

Today, Devon Carers is a vital part of the Devon community, supporting over 30,000 carers annually . The service offers everything from practical assistance to financial advice, Peer Support, Carer Skills Workshops, Hospital Services and the Time for You Sitting Service to name but a few. Whether it’s helping a carer navigate the complexities of the healthcare system or simply providing a listening ear, Devon Carers has been there, steadfast and reliable , for 25 years.

One of the hallmarks of Devon Carers has been its ability to innovate and adapt in response to changing circumstances. Over the years, the service has introduced a number of pioneering initiatives, including the Carer Friendly

Devon program, which encourages businesses to support carers in the workplace, and the Hospital Services scheme, which now operates in all four acute hospitals in Devon, ensuring that carers receive the help they need during critical times.

As Devon Carers marks this significant milestone, we celebrate not just the past, but the future as well. The past 25 years have shown that when a community comes Oeyo® together to support its most vulnerable members, the impact can be profound. With continued dedication, innovation, and collaboration, Devon Carers is poised to continue its legacy of care and compassion for many more years to come.

This anniversary is also a time to recognize and thank the many individuals who have contributed to the success of Devon Carers. From the staff and volunteers, particularly our amazing Carer Ambassadors , who work tirelessly behind the scenes, to the commissioners and stakeholders who provide vital support, and most importantly, to the carers themselves who “Il now find | inspire us every day with their resilience and strength – this milestone belongs am (dare | to all of you.

Devon Carers is more than just a service; it is a

community, a lifeline, and a testament to what can be achieved when we come together in the spirit of compassion and care. Looking ahead our focus is firmly set on the future and the evolving needs of unpaid carers. The landscape of care continues to change, with more people finding themselves in caregiving roles due to Devons aging population and other societal shifts – all this in amidst the

ever-increasing funding challenges we and our commissioners face. We will continue to build on our strong foundations and make a meaningful difference to the lives of even more unpaid carers across Devon

“My husband, was diagnosed with memory problems years before the reality had begun to affect my health. In the early days, I could almost pretend there was nothing wrong, but as his illness progressed, I became anxious, overwhelmed and felt alone and unable to cope. I became very ill and tried anti-depressant therapy as the negative monologue kept on going round my head. This helped and rather than finding safety sitting on the sofa, I was soon up painting the shed! But I still felt I needed more support so contacted Devon Carers. Their Carer Support Officer agreed to meet with me at home as I had become so ill. She was such a good person, and we chatted about my caring role, and how a supportive care package for my husband would assist me (with plenty of stimulation for him away from me too!). She recommended training courses and peer support. I have found a good friend through peer support and often attend their walks, support meetings and even a tea dance! I now find I can cope with the day to day challenges such as my husband’s incontinence which can often become a deal-breaker for carers. I also have support from my former colleagues, friends and family, and I have regained my optimistic nature. I do still have times when I am down, but take each day as it comes and look forward to my much-needed respite. Thank you, Devon Carers, for your part in showing we are not alone.”

Data analysed from https://www.carersuk.org/media/2d5le03c/valuing-carers-report.pdf

We have supported over 32,000 Carers this year .

We received 5610 referrals to our Hospital Services.

Over 3300 assessments and reviews carried out in the year

DEVON CARERS

DEVON YOUNG CARERS

The 2023-2024 year has been a remarkable one for Our Devon Young Carers service, as we focused on expanding and deepening our support for young carers across the county. Here are some key highlights from the year:

We successfully connected with over 2,700 young carers , aging from 4 to 18, a 10% increase from the previous year. Through targeted outreach we were able to identify and support more young people who are balancing the challenges of caregiving with their own personal development and education.

This year, we introduced the Young Carers Wellbeing Hub, a digital platform offering resources, peer support, and access to professional guidance tailored to the needs of young carers. The Hub has already seen strong engagement, providing a safe space for young carers to connect, share experiences, and find support.

Recognizing the impact of caregiving on education, we expanded our partnerships with over 100 schools across Devon. This included training for teachers on how to identify and support young carers, as well as encouraging them to join the Carers Trust Schools Challenge, introducing homework clubs and tutoring services that cater specifically to the needs of young carers.

We held a series of workshops focusing on mental health and resilience, equipping young carers with tools and strategies to manage stress, anxiety, and the emotional challenges that often come with their responsibilities. Feedback from these sessions has been overwhelmingly positive, with many young carers reporting increased confidence and a better ability to cope with their caring roles.

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Over 2700 young
carers directly
supported
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528 attendees
500
across 1
assessments
festival, 2
residential’s undertaken
and 44 day trips
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Understanding the importance of giving young carers time to relax and enjoy their youth, we organized more activities and fun days out than ever before including the ever-popular Young Carers Festival . Through the generous support of local organisations, we were able to take a number of young carers – accompanied by staff members to a weekend in Southampton to attend the biggest annual gathering of Young Carers in the world. During their weekend away, one young carer said, “I’ve never come to anything like this before, I’m having the time of my life.” Feedback from family members was just as positive, with parents saying their children had loved the experience.

These events provided much-needed breaks and opportunities for young carers to bond with others in similar situations, fostering a sense of community and belonging.

Thank you for taking and organizing our young people – E had such a fantastic weekend and has made connections with others which is brilliant

We ramped up our efforts to raise awareness of the unique challenges faced by young carers, and even attended Parliament with 2 Young Carers to support the launch of the Young Carers Covenant as well as supporting 9 Young Carers to meet Sophie, Duchess of Edinburgh and share their experiences of being a young carer with her.

Through social media campaigns, community events, and collaborations with local media, we worked to ensure that young carers are recognized and supported by society as a whole. And in September our specialist Young Carer Support Worker for Schools commenced, making contact with over 100 schools in the first term encouraging them to join the carers Trust Schools Challenge as well as offering support to identify young carers and ensure they are reported in the upcoming annual school census.

These highlights are just a snapshot of the incredible progress made by Devon Young Carers over the past year. We remain committed to continuing this momentum,

further enhancing our support systems, and making a lasting positive impact on the lives of young carers across Devon.

Volunteering and Community Support

The year has been one of ‘om remarkable growth and et t apea te resilience for Westbank's ont are th a, ae Volunteering Service . Our eee,ea ete a prea aa volunteers have once again Sebo Dati 9 ay aineamy "!HIM ALMLeMnnE HHH A AiHEMEERSOL NHSoM ay REmek demonstrated their The Queen’s Award unwavering commitment, for Voluntary Service playing a crucial role in the delivery of our diverse range of health and wellbeing, and our carers services across Devon.

Meet the Volunteer

Judi started volunteering as a walk leader with Westbank following her retirement from her role as a specialist in mental health improvement. As a walk leader, coordinator, and walk leader trainer, she is responsible for leading walking groups around Bampton and surrounding footpaths, coordinating other local walk leaders, training new leaders when they come on board and plotting, planning and risk assessing new routes. During her role as walk leader, she ensures that everyone walking keeps safe and enjoys the experience, including encouraging connection and chats amongst the walkers.

We welcomed 48 new volunteers to our volunteer army; these dedicated individuals contributed 1000’s of hours of service , a testament to their generosity and the strong community spirit that Westbank fosters.

She says, ‘Wellbeing is different for everyone but there is strong evidence to support physical activity and social connection helping wellbeing.’

In Judi’s previous paid employment she was an accredited trainer for a range of national courses and programmes for health and wellbeing.

We successfully expanded the range of volunteer roles, offering more opportunities in areas such as the Community Cookery School and Warmwell . This diversification allowed volunteers to engage in roles that best matched their skills and passions, leading to enhanced service delivery and volunteer satisfaction.

The impact of our volunteers has been felt far and wide. They played a crucial role in the success of our Warmwell initiative, our Patient Transport and Neighbour Friends Service as well as a host of community based activities, supporting our health and wellness services, and offering companionship to those most in need.

The year was not without its challenges. The ongoing cost-of-living crisis placed additional demands on our services, and our volunteers stepped up admirably. We responded by increasing support and flexibility for our volunteers, ensuring they could continue their vital work without compromising their well-being.

As we move into the next year, we remain committed to growing and supporting our volunteer network . Plans are in place to further expand our volunteer roles to meet the evolving needs of our community. We will also

Volunteering is such a great way to give time to help others, with the benefit of enjoyment and satisfaction in return. It offers connection with other people, is time well spent and is so rewarding

continue to enhance our training programs, ensuring our volunteers have the skills and confidence to make a meaningful difference. This year has been one of achievement and growth for Westbank’s Volunteering Service. The dedication of our volunteers remains the cornerstone of our success, and we are deeply grateful for their continued support.

VOLUNTEERING AND COMMUNITY SUPPORT

Case Study

Mary applied to volunteer with Westbank in late 2023 following the death of partner whom she had cared for over several years while he was living with dementia. She was finding it difficult coping with her bereavement and the extra time on her hands, so a friend of hers recommended Westbank.

As part of her induction to volunteering, Mary completed a series of online courses – as someone who had never used a computer before this was a huge challenge for her. She says, ‘In truth I was really afraid of it, I thought if I pressed the wrong thing, I would break it!’. Mary persevered, despite her fear, and with support from the volunteering team went from having never used a keyboard or mouse before, to completing a whole series of online training! This was a huge achievement for her!

Mary's main goal was to work directly with people. She initially began assisting with the social and lunch group held on Thursdays, where she helped run the quiz and made attendees feel welcome. With a background as a catering manager in a school, she was also eager to contribute to the Community Cookery School. She has since started providing hands-on support to learners in these sessions. One learner says of her, ‘Mary is very empathetic & patient especially with young attendees who have little experience of cookery. [She] is enthusiastic & is ready to assist anyone who is unsure what to do. Mary has a vast amount of experience & is good at demonstrating & explaining if attendees are unsure of what to do next. She is a great ambassador of successful volunteering at Westbank’.

She says of her volunteering. ‘It’s got me out of my village and my usual environment, and I’ve met people from all different walks of life who I wouldn’t have met otherwise. Volunteering really helps both sides. I feel proud to see the difference and progress I’ve helped people to achieve.’

VOLUNTEERING AND COMMUNITY SUPPORT

Neighbourhood Friends & Patient Transport

Our Neighbourhood Friends , a ‘home from hospital’ service commissioned by the RDUH, and our own Patient Transport Service , funded via donations, are essential services that have played a vital role in supporting our community's most vulnerable members, ensuring they remain connected, cared for, and supported throughout the year.

This year, our Neighbourhood Friends and Patient Transport Service continued to expand, with referrals for both services increasing by 10% to 3276, 63% of which were responded to within an hour. We provided over 1000 transport journeys, a significant increase from the previous year, assisting patients with essential trips to medical appointments, hospital and other critical services as well as:-

Our network of volunteers and drivers ensured that no one was left without the care and support they needed, even in the face of growing demand. These two services continued to be a lifeline for many, particularly those in rural areas without reliable or regular public transport networks.

The service saw a notable rise in volunteer numbers - these dedicated individuals contributed many hours of their own time to this service, ensuring that our transport and support services were delivered smoothly and efficiently. Volunteers assisted with everything from grocery shopping to home visits, helping to reduce social isolation and improve the overall well-being of those we serve.

What an absolute godsend this service is, my husband J can’t get on a bus anymore but he can get into a car. We really don’t know what we would do without your service. Well done team!

We strengthened our partnerships with local health services, GP practices, and hospitals, ensuring seamless coordination for patient transport and care. This collaboration was crucial in managing the increased demand for our services, particularly in rural areas where access to healthcare can be more challenging.

3276 Referrals received

1349 Discharges Supported

63 % of referrals dealt with within 1 hour

VOLUNTEERING AND COMMUNITY SUPPORT

The year brought significant challenges, particularly with the rising cost of fuel and the increased demand for our services. Despite these obstacles, our team and volunteers remained committed to ensuring no one was left without support.

As we look to 2024/25, we are focused on further expanding our services to meet growing community needs. Plans include the development of a new volunteer recruitment campaign, the expansion of our digital services, and the introduction of more specialized transport options for individuals with complex health needs.

We are also exploring new funding opportunities to ensure the sustainability of our services amidst economic challenges, we remain committed to enhancing and expanding these vital services, ensuring that every member of our community receives the care, support, and connection they deserve.

I would like to thank you for your professionalism before, during and after the journey home from hospital. I appreciate all your hard work and efforts. The driver was excellent, very friendly and talkative. I very much appreciate everything your have done for myself and continue to do for others.

I hope this donation helps you continue the fantastic work you do 😊

65% of service users lived alone

41% of referrals are for people aged 80+

VOLUNTEERING AND COMMUNITY SUPPORT

Community Support

Our Community Support services have continued to evolve and expand, reaching deep into the heart of our communities . These services are driven by our dedicated staff and bolstered by our incredible army of volunteers , who together ensure we meet the ever-growing needs of those we serve.

As the Cost of Living crisis intensified during the winter months, the demand for our services surged. In response, our team and volunteers rose to the occasion, facilitating activities that combat loneliness, enrich lives, and enhance health and well-being, all while helping individuals maintain their independence.

Over the past year, we offered an impressive 7,500 places across a diverse range of community activities, including:

Our Community Larder , supported by a mix of generous donations and paid for contributions from suppliers such as Fareshare, Tesco, and Riverford Organic Farmers, has become a vital resource. Our drop-in larders at Exminster and Starcross, along with our food box delivery service, have extended our reach to even more areas, ensuring that no one in our community goes without.

The Community Larder is a lifeline, and I just couldn’t manage without it.

This year, our support for the community grew even stronger with the launch of several new initiatives. Our Warmwell initiative was launched for the second winter, providing a welcoming, warm space where community members could enjoy a free lunch and receive cost-of-living advice and guidance throughout the winter months. This initiative was met with tremendous success despite there being very little funding

to support it.

Through these efforts, we have not only addressed immediate needs but also created lasting connections within our community, reinforcing our commitment to improving the quality of life for everyone we serve. As we look ahead, we remain dedicated to continuing this essential work, adapting and growing to meet new challenges that the future may hold.

7,500 places offered

100 visits per month to Food Larders

50 Warm packs distributed.

VOLUNTEERING AND COMMUNITY SUPPORT Community Cookery School

Summer 2023 saw the launch of The Westbank Community Cookery School – a significant milestone in our ongoing efforts to support the local community through new and innovative health and wellbeing initiatives.

This amazing facility was born out of an awareness of the need for practical, handson education around healthy eating and cooking within our local community – the idea took root in the wake of the pandemic when we were delivering food boxes. Then, amidst the ongoing cost of living crisis, it became increasingly clear that many individuals and families were struggling not just with food insecurity, but also lacked the knowledge and skills required to prepare nutritious meals on a budget .

Many people expressed a desire to learn how to cook healthier meals, but there were limited resources available to meet this demand, especially in a supportive, community-focused setting and so the idea was born – to turn or unused café area into a Community Cookery School.

We began envisioning a space where people could come together to learn, share, and grow their cooking skills. The idea was to create a cookery school that wasn’t just about teaching recipes but was also a place where participants could gain confidence in the kitchen, learn about nutrition, and connect with others in the community. Importantly, we wanted this space to be inclusive and welcoming to everyone, regardless of their cooking experience or financial situation.

To bring this vision to life we commenced a fundraising campaign in 2022, and in 12 months had secured funding and support from a variety of sources, including local businesses, food suppliers, and charitable grants and foundations. The enthusiasm a[.] from our partners and the community was overwhelming, reaffirming the need for such a facility. We were able to gather the necessary resources to equip the school

with a professional teaching kitchen, and we developed a curriculum that would cater to a wide range of participants, from absolute beginners to those looking to refine their cooking skills.

After months of planning and preparation, the Westbank Community Cookery School officially opened its doors in 2023. The launch event itself was a celebration of community spirit and collaboration, with local chefs, nutritionists, and food enthusiasts coming

‘Volunteering at Westbank has helped me because I can support people in ways you may not have even considered. One of the learners I taught on the recent Food Foundations course - who struggled so much with anxiety they nearly didn’t manage to enter the building on the first day – has just got in touch to let me know they have got a job!

together to demonstrate what the school would offer. It quickly became a hub for learning, creativity, and

Just 12 months from 197 Attendees the start of the fundraising to Cookery campaign to the courses and doors opening! classes

social interaction, with a wide range of classes and workshops filling up almost immediately. Nearly 200 people attended classes or courses in the first year, and pilots such as the increasingly popular baby weaning classes too place .

The school’s establishment was not just a response to an immediate need but also a long-term investment into our community’s health and wellbeing. By empowering people with the skills and knowledge to cook nutritious meals, the Westbank Community Cookery School is helping to build a healthier, more resilient community. Moving forward, we aim to expand our offerings and reach even more people, ensuring that everyone has the opportunity to benefit from this valuable resource.

While the Cookery School was launched swiftly and has already yielded numerous positive outcomes for the service users who have participated in its courses, we remain acutely aware of the funding challenges that lie ahead for sustaining this valuable service and are working hard to secure the financial stability needed to keep this vital service thriving.

The launch of the Community Cookery School marked the beginning of an exciting new chapter for Westbank. As the school continues to grow, we look forward to expanding our programs and reaching even more members of the community. Our goal is to empower individuals with the knowledge and skills to make healthier food choices, thereby improving their overall well-being and strengthening the community as a whole.

“I wanted to get in touch to say a big thank you for all of the effort you are putting into the course and to let you know how much S is enjoying it.

S was newly diagnosed last year as being on the autistic spectrum and despite holding down a FT job and managing really well in so many ways, one area he finds really difficult is accessing and engaging in social opportunities. As a young male adult, he has found it really difficult to find activities that offer both a learning opportunity and an opportunity to socialise.

Your cookery course has been fantastic. It has provided a regular consistent project for him and I have seen his confidence grow. He looks forward to attending each week.

As his parent I felt it was really important to let you know what an amazing job you are doing.

I hope there are more courses like this to follow as I know Sam would love to continue and develop his skills further.

Thanks again”
Setting is brilliant - parking, light airy
Absolutely fantastic! We've really room, teas and coffees - very appreciated.
enjoyed our sessions, I felt very Information provided was absolutely brilliant -
supported and have learned loads! loads of information and all questions
Thank you for your effort and time answered. Loved the cooking sessions and feel
confident and informed to start weaning with
some of the recipes. Couldn't rate it any higher
- thanks very much

VOLUNTEERING AND COMMUNITY SUPPORT Social Prescribing

In 2023/24 Westbank’s Social Prescribing Services entered its second year and saw referrals almost double reflecting the growing recognition of the value of social prescribing with our service expanding into Emergency Departments at Exeter and Tiverton.

Our social prescribing team worked closely with GPs, healthcare providers, and local organizations to connect individuals with a wide range of services tailored to their specific needs, supporting individuals across Devon, helping them to access the resources and activities that promote well-being beyond traditional healthcare settings.

The service continues to offer personalized support plans that empower individuals to take control of their own health and well-being. Whether it’s connecting someone with local exercise classes, mental health support groups, or hobby and interest clubs, our social prescribers work with each individual to identify their unique needs and help them navigate the options available in their community.

Our partnerships with other local charities, community groups, and public sector organizations have been crucial in broadening the scope and effectiveness of our social prescribing services. This year, we strengthened these collaborations, which has enabled us to provide more comprehensive signposting for our clients.

The impact of our social prescribing services is evident in the positive feedback we have received from participants. In particular, our focus on addressing loneliness and social isolation has yielded significant benefits, with many participants developing new social connections and feeling more integrated into their communities. Not only does our Social Prescribing Service provide individuals with access to a wide range of support services it also encourages them to be proactive in their health and wellbeing, leading to increased confidence, resilience and self-efficacy, It integrates healthcare with social care, ensuring that all aspects of a persons life – emotional, social, physical and practical are considered. By addressing the root causes of health issues, social prescribing can reduce the need for frequent GP visits, hospital admissions and reliance on medication, easing the public purse on these measures and sitting within our ethos of preventative care measures.

Westbank’s Social Prescribing Service has had a positive impact on the lives of many in our community. As we move into the next year, our focus will remain on delivering personalized, compassionate advice that addresses the root causes of health inequalities and supports the well-being of every individual we serve. With the continued dedication of our team and the strength of our partnerships, we are confident that our social prescribing services will continue to thrive and make a meaningful difference in the lives of those in need.

Looking forward, we are committed to continuing to adapt and expand our social prescribing services to meet the evolving needs of our community. We will explore new opportunities ensuring that our support remains accessible to all, regardless of location or mobility.

Handled Thank you so much our family are Expanded
113 extremely grateful, and grateful to have signposted into 2 Acute
referrals to Westbank for other support too Hospitals

VOLUNTEERING AND COMMUNITY SUPPORT

Case Study

X was in the midst of a challenging divorce that left her in an extremely difficult financial situation. Despite her aspirations of completing a master’s degree, the overwhelming stress caused by her circumstances delayed her progress. Signed off from work due to her health, she had to undergo a DWP assessment and now receives some Universal Credit. A major concern for her was the potential loss of the home she shares with her two children, adding to her anxiety. During this time, she was receiving treatment from Talkworks to manage her mental health.

Through Social Prescribing, X’s emotional, financial, legal, housing, educational, and family support needs were addressed with a holistic and personalized approach. She was signposted to Talkworks for ongoing mental health support, Fear Free Domestic Abuse for legal advice, Citizen’s Advice for financial guidance, and Westbank for essential food parcels and winter warmer blankets.

Thanks to this comprehensive support network, X now reports significant improvements in her mental health and overall wellbeing. She feels more empowered to navigate life’s challenges and is working towards a more stable and hopeful future for herself and her children.

Health & Wellbein g

In 2023/24, we further expanded and refined our portfolio of diverse Health and Wellbeing services , maintaining our commitment to a holistic approach and, where applicable, incorporating a ‘ whole family’ methodology into our delivery. We have an emphasis on the importance of preventative care and early intervention . Many of our services, such as our Falls Prevention Service and Health Walks, are designed to help individuals maintain their independence and avoid more serious health issues later on. Our programs are designed to improve physical health, enhance mental wellness, and foster social connections, recognizing that these elements are vital to overall health.

We are proud of these achievements and remain dedicated to continuously improving and expanding our offerings to meet the evolving needs of our community.

Healthier Devon

In 2023/24, our Healthier Devon Diabetes Program continued to make significant strides in supporting individuals across Devon in preventing Type 2 diabetes through the delivery of an evidence-based lifestyle behavioral change intervention programme.

This program, which has been a cornerstone of our health and wellbeing services, saw increased participation and engagement as more people recognized the importance of proactive diabetes management in enhancing their overall quality of life.

Evaluation extract: The evaluation provides evidence that the Healthier Devon programme is an effective and cost-effective intervention for individuals with non-diabetic hyperglycaemia.

Sheffield University

The program also incorporated more digital resources, including online workshops and virtual consultations, to ensure that support was accessible to all, regardless of their location or mobility. This approach not only allowed us to reach a broader audience but

also provided more flexibility for participants to engage with the program on their own terms.

Looking ahead, we remain committed to growing and adapting the Healthier Devon Diabetes Program to meet the changing needs of our community, ensuring that everyone has the tools and support they need to live

healthier, more fulfilling lives. Whilst Autumn 2024 sees the end of the funding for this programme, we remain committed to providing a Diabetes Prevention solution for the Devon Community to continue to enable them to prevent the onset of this condition.

Case Study

Participant ‘7767’ is male, aged 79. The participant contacted Healthier Devon due to a HbA1c blood test result of 43mmol/mol and therefore being in the pre-diabetic range. The participant’s HbA1c reduced from 43mmol/mol to 38mmol/mol, so the participant was no longer in the prediabetic range (a normal HbA1c is less than 42mmol/mol).

The participant’s BMI reduced from 25.7 to 23.9. For this participant the ideal BMI range is 18.5-25.

The participant’s waist circumference reduced from 94cm to 84cm.

“From the start my blood sugar levels were slightly high, but I was not overweight. However, by changing my diet slightly I have lost 6kg. I have arthritis in my right ankle and was due for surgery, since losing some weight the pain has eased and I have cancelled the operation! If possible, I would like to continue attending the meetings”.

Being of a ‘certain age’ I was offered a ‘health check-up’ at my GP surgery last year, and it was here that I was diagnosed as ‘pre-diabetic’, which meant that I was only 5 points away from being a Type 2 Diabetic female.

During this course, I have been given a ‘Tool Kit’ to use in my everyday life, thus in turn giving me positive mental health, this is such an encouraging ‘gentle’ way of having a good look at what I was doing to myself and what I can do for myself , without the regimentation of a ‘25-day crash course diet’.

“ I am feeling so much better in my general health so will certainly keep going until I reach my target. People are starting to notice the fact that my waist is smaller, without the paunch.”

Richard went on to explain how he feels fitter and more able to keep up with his grandchildren

We have prevented 1467 people from developing Diabetes

76% engagement rate

Health & Wellbeing

Health Walks

Westbank’s Health Walks program offers a range of guided walks across Devon designed to promote physical and mental well-being . 2024 saw us celebrate 20 years of delivering this amazing service. Our walks take place in a variety of locations throughout our beautiful county, with a strong focus on accessibility and inclusivity, including areas of high deprivation. We carefully plan routes to cater to all levels of walking ability , ensuring that everyone can participate, regardless of their fitness level.

This initiative has seen impressive growth, reflecting the increasing demand for community-based health and wellness activities. What began as a modest effort has expanded rapidly, and we now proudly boast over 60 dedicated walk leaders . These leaders are the backbone of the program, volunteering their time to guide and support participants, helping them to improve their health while enjoying the beauty of Devon’s landscapes.

Remarkably, this initiative is entirely self-funded , demonstrating the strong community support and the commitment of our participants and volunteers. As we look to the future, we are excited to continue expanding the reach of Health Walks, making them accessible to even more people across Devon and continuing to contribute positively to the health of our communities and have plans to celebrate

Case Study

H is 70 and moved from London to mid Devon after retiring. She was keen to keep active and meet new people so joined a local Health Walk. She now walks with two groups in Bow and Exeter. She says it a great way to discover new areas without worrying about getting lost! She also enjoys the social aspect of both groups and find it gives her week a nice focus – she has benefited from staying fit, exploring new areas they really cheer me up. I and making new friends.

I do three walks a week, I really look forward to them, they really cheer me up. I enjoy the social interaction

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Health & Wellbeing

G m and Fitness Service y

Our gym continued to thrive as the hub of a wealth of services and fitness programs helping people to achieve and maintain their fitness levels, whether they were new to fitness or a seasoned gym goer!

We welcomed new and inspiring team members who have helped us to further shape and develop an engaging and, in line with our ethos, a welcoming and 7B iz 4 non-intimidating gym environment. And with these improvements, and the addition of lots of new classes, we increased gym membership even further!

Our NHS approved Falls Prevention Service, which helps people stay active and independent, gained in popularity. The course provides assessment, advice, exercise, and strength and balance groups for older people who are at risk of falling. This in turn prevents falls and unnecessary admission to hospital.

Our Rehabilitation Programs are still gaining momentum – we are working closely with local GP’s and health professionals to provide patients with the support they need to make changes to improve their health and wellbeing, and recovery from certain medical episodes, through our advice and activity programs.

Looking ahead to the next 12 months we have even more plans for our Gym with a specialist service for our disabled community and those with limited mobility – watch out for GymClusive coming in 2024!

Case Study

Y, a 59-year-old woman, self-referred to our rehabilitation program after experiencing a brain tumor that left her with weakness on her left side, leading her to rely on a wheelchair. She struggled with low stamina, motivation, and was significantly deconditioned. She attended sessions with her husband, who is also her carer. Over the weeks, Y pushed herself beyond her limits, and the Rehab team was delighted to witness her growing confidence.

When Y began, her 30-second sit-to-stand score was just 1, but by the end of the program, she managed 2 repetitions. Her initial time for the 8-foot "Up and Go" test was 2 minutes and 12 seconds; by the final assessment, she had improved to 1 minute and 43 seconds—a significant personal achievement. Inspired by her progress, Y has since become a member and now attends sessions twice a week, continuing her journey towards better health and independence.

Over 12,500 attendances to our Gym and exercise classes

Falls and Fallrelated injuries cost NHS £2.3B per year

Services

Our Exminster location, known as the Healthy Living Centre, is a versatile facility that continues to host a number of services that both enables and underpins much of our charitable activity.

This year, we focused on addressing several important property maintenance needs, resulting in significant improvements to our facilities. Two major projects included the development of the new Community Cookery School, which has become a vital resource for promoting healthy eating and culinary skills , and the comprehensive roof repair, culminating in a brand-new roof for our building. Additionally, we undertook refurbishment projects to modernize our meeting spaces . Our balcony room and events studio have both been updated, offering a more contemporary and inviting environment for our community events and meetings. These enhancements have not only improved the functionality of our spaces but also enriched the overall experience for all who use them.

Many of the services we provide at Exminster have a catered element 5 days a week – from the meals and snacks we provide for our Kidzone, as well as those in our Day Centre, to specific catered events such as our ever-popular brunch and breakfast clubs. And despite this increased demand on our kitchens this year we maintained the top 5 star food hygiene rating .

Participants to activities at Exminster ranged from 0 to 100 years!

Day Centre

Our Day Centre has continued to offer a diverse range of activities and sessions aimed at reducing loneliness and enriching lives within a warm and welcoming environment.

In response to evolving needs, we have successfully integrated several of our community activities into the Day Centre, creating a more cohesive and engaging experience for participants. Building on this success, we are excited to announce our plans for 2025, which include expanding this concept into an even more comprehensive Community Hub at Exminster. This expansion will unify all of our services, including our transport service, to provide a broader array of activities that enhance both physical and mental health. By creating a central space that fosters community connection and well-being, we aim to further combat loneliness and enrich lives. This initiative will be a key focus of our upcoming fundraising campaign and a major project for the future—one to watch closely!

Over 500 Day Centre sessions took place

Services Kidzone

Kidzone, our dedicated childcare facility, provides pre-school, holiday club, and wrap-around school care for children aged 3 to 11 years provided over 4,200 childcare sessions in the year .

This year, we proudly retained our " Good " rating following an Ofsted inspection. Despite initial recruitment challenges, we have built a passionate team committed to creating a safe, engaging, and enjoyable environment for our young attendees. The lively sounds of our children participating in diverse activities—from beach outings and cinema trips to visits from the Dog’s Trust and local police officers—have become a joyful hallmark of our facility.

We’ve seen significant growth this year, with some sessions evolving from having no children a year or two ago to operating with waiting lists. Our small facility offers a secure and nurturing environment that benefits the children under our care.

Looking ahead, we are focused on investing in our team’s recruitment and development, with plans to expand our services further in the coming year.

We currently have our 3½ and 6½ year-olds attending Kidzone each week. We feel incredibly fortunate to have secured a spot for them. The management and staff are truly exceptional—they are kind, engaging, and go above and beyond in the care and development they provide for our two,. We've always felt completely at ease leaving them in their care. Our youngest always comes home with a smile after a busy day, and it's clear that he is learning and developing wonderfully due to the challenging and fun activities the staff design for the children. Although he is still a year away from starting school, we already feel confident that he will be more than ready for this milestone, thanks to the engagement and preparation he receives at KidZone.

What really stands out is how they tailor activities to each child's individual needs and interests. They pick up on the children's personal loves and hobbies, using these as a foundation to educate them while fostering a genuine love for learning. Our son is so confident and happy, and we genuinely believe this is due to the staff helping him feel secure and challenged in ways he’s ready for.

For our older daughter, who often feels tired after a full day at school, the "home away from home" atmosphere of the after-school club is just what she needs. The healthy snacks and friendly faces have helped her settle in beautifully. The staff also do a wonderful job of encouraging children of all ages to play nicely together.

We also feel incredibly lucky to have found the holiday club. Both children are always excited to go, and they love the activities on offer. in particular, they have keen interest in nature, and are thrilled with the focus on the environment— tadpoles and caterpillars have kept all the children curious and excited.

We cannot emphasize enough how highly we rate KidZone and how grateful we are for everything they do. Lucy, the manager, is amazing—we couldn’t ask for more. She has been so helpful and accommodating with bookings and attendance schedules, especially when things change unexpectedly, which is a huge plus for us as working parents. The drop-off and pick-up times are also perfect, enabling us to be on time for work and focus, knowing that our children are in such good hands.

“ My little one loves going to Kidzone, he says everyone is friendly, there’s lots of toys and lots of space and lots of fun!”

Services Conferencing, and Hos italit p y

This year, we continued to make significant investments in our Conference Services by upgrading the IT systems and refreshing the décor of our hireable rooms.

Our Balcony Room, offering a stunning view of the River Exe, and our versatile Events Studio are integral to our health and wellbeing programs. Outside of our charitable activities, we also accommodate bookings for training and conference events. We held the second of our hugely successful We Are Westbank events across both rooms in May.

This year, we again saw a notable increase in external room hires, with both existing clients booking more frequently and new customers discovering our venues. Our growing reputation for providing high-quality conference facilities at affordable rates has been a key factor in this rise.

Looking ahead, we will focus on optimizing the use of our meeting, activities, event and treatment rooms. Our goal is to enhance our holistic services to better support all aspects of individuals’ wellbeing.

I have used Westbank to host my training courses for the past eight years. The service I have received has been consistently excellent. Everyone is helpful, nothing is too much trouble and the staff are always polite and efficient. I highly recommend them. Thank you Westbank

We would like to take the opportunity to thank the staff team at Westbank for all of their help and support with our meetings which have run since May this year. It has been a really positive experience. A special mention must go to Sara who has gone over and above to help with some last minute changes and has been very accommodating, not to mention an absolute delight too. The hospitality team and reception team have been a wonderful support to us and also in offering a great venue with great facilities.

Thank you for all you have done for us.

Wider range _— . ] = Growing - » ee of rooms customer base available

Early In 2024, a revlew of Weslbank Communlty H￿1th and Care's vos1t￿. Mls$l¢)n. Value$ ond 8ehuvlour$ took pkJ¢e. The purpose of thos exercise wos to.. O Enoblo us to more clearly and concls8ly describe our vost p)rtfolS0, ond the responsive noture ol our vorled multigenerotbonol, hdistlc heolth ond wallbging sorwces ond

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Q Delinè how we position ond present ourselves to respond to OPFY)rtunltie$ and deal with the associated chollenges. Th• r•vl•w of our Vl$lon. MISSIO￿ Valuos and B•havlours took plac• In the form of o $erle$ of work$h¢)p$ (Ideo$ A¢odemles) ¢on$l$tlry of conversatlon. debate and facllltatod exerc5ses, whlch sparkod cr•otlv• thlnklng. Our new Vision, Mission, Values and Behaviours O Our Vision For everyone to be liviTrJ lulfilled, healthier, hawer lives lor longer. Our Mission Westbonk is dedicoted to improving Ihe heolth wellbeing of indi¥iduol& ()Jr mission Is to tlrelessly prmte ond improve the qvolity of life, t￿OUgh o comprehensive rong8 ol heolth and wdlbeln9 iniiiotives, ensuring lastirK tx)8iiive outcomes lor oll. Our Values Carlng - We ganuinely care about everyone with warrnt￿ kindnes4 empoihy and respact Collabovotlon- We believe In the power that comes Irom work5ng In partnership. Empaw•rm•nt- we Support 1nd1v￿u01$ to toke ehorge of Ihr heolth ond ellbÈing journey_ Inno¥ollon - W& embroce creative solutions and continuous improvement WESTBANK Int•grlty - We maintaln transwrency, accountablllty. and credi￿lity In all Edo. health . wellbeing . care IE•PM•ntatlv• - we ortvocote and eompokJn lor chonge on behalf of ndividuols ond our se¢ior_ RMlll•nc• - We foster resili8nce In overcomlng challenges arbd od¥8rsity. empoweriry individuals to continue to thriv8. R•¥ponlv• - We respond efflclently ond elleC￿VdY to èxlsting and emergirJ cha118nges and opwrtunitles. Our Behaviours Compamlonate Ethical Exc•ll•nc• Inclu91v• Prof•￿10n01 Ro$pon8lbl• Support1¥• sU$tolr￿bl*

Our Staff:

Headcount: 156 Male : 14 Female : 142 ~~~.~~

Hours: <30: 56 >30: 92 Bank: 8

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Contracts
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Age:
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Financial Year Income

£4,635,818

2023 - 2024

Expenditure £4,533,594

www.westbank.org.uk Westbank, Farm House Rise, Exminster, Exeter, EX6 8AT Registered Charity: 1119541 | Company No: 6243811

ISO 9001: 2015 REGISTERED

• Cen No. 315672019

British / EffeJtft: /MINDFUL Gymnastics VchildFriendly VEMPLOYER

FP GYMMARK ACCREDITED

Westbank Community Health and Care Reference and Administrative Details For the Year Ended 31 March 2024

Trustee Directors E Anderson
M Astley
S Chown
J Masters
K Richards
P Smith
S Yeo
Senior Leadership Team S Hicks, Chief Executive
S Thomas, Finance Director
C Bloye, Head of Business Services and Operations
A Hood, Head of Carers
A Kohn, Head of Volunteering and Health Services
A Patriche, Head of Human Resources
K Elliott, Head of Fundraising and Marketing (from 1 April 2023)
Charity Number 1119541
Company Number 06243811
Principal Address and Registered Office The Healthy Living Centre
Farm House Rise
Exminster
Devon
EX6 8AT
Auditors Albert Goodman LLP
Goodwood House
Blackbrook Park Avenue
Taunton
Somerset
TA1 2PX
Primary bankers NatWest
18 St Thomas Centre
Exeter
EX4 1DE
Solicitors Tozers LLP
Broadwalk House
Southernhay West
Exeter
Devon
EX1 1UA

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Page 28

Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

The Trustees, who are also directors for the purposes of the Companies Act, present their report and financial statements of the company for the year ended 31 March 2024, which are also prepared to meet the requirements for a directors’ report and accounts for Companies Act purposes.

The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

The full name of the Charity is Westbank Community Health and Care. It was incorporated on 10 May 2007 as a company limited by guarantee. Its company registration number is 06243811. Its charity registration number is 1119541. The Charity is variously referred to throughout this report as either “the Charity” or “the Company”.

References and Administrative Details

Administrative information is given in a separate section at the front of these accounts.

Directors and Trustees

The directors of the Company are the Charity’s Trustees for the purpose of charity law and throughout this report are collectively referred to as the Trustees.

The Trustees serving during the year and since the year-end are as follows:

None of the Trustees have any beneficial interest in the Company. All of the Trustees are members of the Company and guarantee to contribute £1 in the event of a winding up.

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

STRUCTURE, GOVERNANCE AND MANAGEMENT

The governing documents of the organisation are the Articles of Association dated January 2020. The objects of the charity are:

  1. to promote health

  2. to relieve sickness and disability and

  3. to relieve the infirmities associated with old age in any case by such means as the Trustees (Directors) think fit including, but not limited to:

  4. the provision of support and respite services for carers

  5. the provision of a day care centre

  6. the education and training and the provision of facilities to improve health and fitness

  7. to provide or assist in the provision of facilities in the interest of social welfare for recreation or other leisure time occupation of individuals who have need of such facilities by reason of their youth, age infirmity or disability, financial hardship or social circumstances with the object of improving their conditions of life

  8. to provide, maintain and improve public amenities by the provision of access to information technology

The directors, as the charity’s trustees, have control of the charity and its property and funds.

The Directors are elected by the Members or co-opted by the Directors.

The Directors, when complete, consist of at least three and not more than eight individuals over the age of 18, all of whom must support the Objects.

One third (or the number nearest one third) of the Directors must retire each year, those longest in office retiring first and the choice between any of equal service being made by drawing lots.

A retiring Director who is eligible under article 3.3 may be reappointed. A Director’s term of office as such automatically terminates if he/she:

  1. ceases to be a member

  2. is disqualified under the Charities Act

All new trustees receive a full induction into all departments within the organisation. Training needs are identified during the Chair’s annual appraisal of trustees. Training needs are met as identified.

The Chief Executive has delegated authority and responsibility for the operations of the charity.

Senior managers’ pay rates are set by Board and Chief Executive, and are benchmarked against sector rates.

Risk analyses continue to be undertaken to identify new major risks to which the charity is exposed and we have set actions in place to manage them. Reviews of risks already identified take place to decide if changes in processes are required.

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

OBJECTIVES, STRATEGY AND ACTIVITIES OF THE CHARITY

The charity’s main objectives for the year were:

The Trustees confirm that they have taken into account the guidance contained in the Charity Commission’s general guidance on public benefit when reviewing the Trust’s aims and objectives and in planning future activities and setting the grant making policy for the year.

Vision Mission and Values

Early in 2024, a review of Westbank Community Health and Care’s Vision, Mission, Values and Behaviours took place.

The purpose of this exercise was to:

The review of our Vision, Mission, Values and Behaviours took place in the form of a series of workshops (Ideas Academies) consisting of conversation, debate and facilitated exercises which sparked creative thinking.

Westbank’s Vision

Our vision is for everyone to be living fulfilled, healthier, happier lives for longer.

Westbank’s Mission

Westbank is dedicated to improving the health and wellbeing of individuals. Our mission is to tirelessly promote and improve the quality of life, through a comprehensive range of health and wellbeing initiatives, ensuring lasting positive outcomes for all.

Westbank’s Values

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

Westbank’s Strategies

To achieve its mission Westbank offers a range of services and opportunities to meet different needs:

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

FINANCIAL REVIEW AND RESERVES POLICY

Overview

The group has generated an overall net surplus of £113,173 (2023: surplus of £30,494). This comprises restricted net expenditure of £61,143 (2023: £40,574 net income) and unrestricted net income of £174,316 (2023: £10,080 net expenditure) (from unrestricted and designated funds).

Income and Expenditure

Total incoming resources decreased from £4,846,385 in 2023 to £4,635,818 in 2024 largely as a result of decreases to 2 contracts, and a reduction in grant income. Total resources expended decreased from £4,808,452 to £4,533,594. The decrease in expenditure was driven by reduced contract values.

Balance sheet & Reserves

The charity’s balance sheet remains intrinsically strong. The total reserves held at 31 March 2024 were £2,917,544 of which £1,468,951 comprised unrestricted funds, £882,116 were designated funds, and the balance of £566,477 were restricted funds. The Charity held cash of £1,207,255 at the year end, an increase of £245,682 from 2023.

There are no restrictions on the charity’s power to invest. The investment strategy is established by the Trustees, taking into account recent demands for funds, and the projects to be funded. The trustees consider that the investment portfolio (Note 10a) is invested for the medium to longer term, and this is therefore disclosed within fixed rather than current assets in the balance sheet.

Going Concern

The balance sheet remains robust while there is also sufficient availability of cash to continue the day-today operations.

The trustees have considered a range of forecasts and scenarios, all of which show the charity can manage effectively over the next 12 months. The trustees have reviewed and challenged the most recent management accounts. Therefore, the trustees are satisfied that the charity will continue as a going concern for a period of at least the next 12 months.

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

Reserves Policy

The trustees believe that free reserves are the best measure of the charity’s reserves position. The charity defines free reserves as total reserves less restricted reserves and unrestricted reserves held in fixed assets.

£566k of reserves are held in restricted funds, which can only be used for specific projects as defined by the donors. These reserves cannot be used to meet the day to day running of the charity, or the bulk of its expenditure which is unrestricted in nature.

£723k of the charity’s unrestricted reserves are tied up in fixed assets, being buildings and vehicles, which are essential to the day-to-day delivery of the charity's activities and mission:

Reserves £’000
All reserves 2,918
Less restricted funds -566
Less unrestricted fixed assets -723
Remaining free reserves 1,629

This means £1,289 of the charity's reserves (44%) are either restricted in use, or are in fixed assets that are being actively utilised in delivering the activities of the charity.

The remaining free reserves are equivalent to 4.5 months of unrestricted expenditure which is within the trustees desired range of 3-6 months. This range is the amount the charity needs to meet the significant risks listed below, as well as to continue to support service users through periods of increased need, such as the current cost of living crisis, so cannot be utilised for our charitable projects or capital needs.

Reserves type Value
of
reserves £’000		 Annual
Unrestricted
Expenditure
£’000		 Months
of
reserves		 Desired
Range
Free Reserves 1,629 4,358 4.5 3 to 6 months

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

Minimisation of Business Risks and Risk Management

The Board is regularly appraised of potential business risks, and plans accordingly for mitigation if required. The Trustees acknowledge their responsibility for identifying and managing risks to which the organisation is exposed and for them to be properly recorded in a Risk Register.

The Trustees have identified the top three risks as follows:

Renewal of contracts/loss of significant income

A key platform of the forward strategy, being led by the CEO, is to achieve a greater diversification of income streams, and phased dates for recommissioning of individual contracts. The objective across all income streams is to deliver a smoother profile of projected revenues, while also making the charity less reliant on any one stream.

Coping with different ways of commissioning

We are committed to working with commissioning entities on a joint basis, so the fullest understanding can be shared as to how Westbank continues to innovate in the provision of services, and what is required to ensure the best value and outcomes for clients and service users.

Loss of key personnel

Loss of key personnel remains a key risk, however the trustees are satisfied that there is sufficient resilience within teams to cope with short term vacancies in positions should they arise for any reason.

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

Statement of Trustees’ Responsibilities

The Trustees (who are directors of Westbank Community Health and Care for the purposes of company law) are responsible for preparing the Trustee Directors’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102, the Financial Reporting Standard applicable in the UK and the Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and the charitable company and of the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for maintaining proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

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Westbank Community Health and Care Trustee Directors’ Report For the Year Ended 31 March 2024

Statement as to disclosure to our auditors

In so far as the Trustees are aware:

AUDITORS

The auditors, Albert Goodman LLP, are deemed to be appointed under Section 485 of the Companies Act 2006.

SMALL COMPANY PROVISIONS

This report has been prepared in accordance with the small companies regime under the Companies Act 2006.

By order of the Trustees.

K Richards Trustee Westbank Community Health and Care

Date: 22 November 2024

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Page 37

Westbank Community Health and Care Independent Auditors' Report to the Trustees and Members For the Year Ended 31 March 2024

Opinion

We have audited the financial statements of Westbank Community Health and Care (the ‘charitable company') for the year ended 31 March 2024, which comprise the Statement of Financial Activities Balance Sheet, Statement of Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Generally Accepted Accounting Practice, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustee’s use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the entity’s ability to continue as a going concern for a period of at least 12 months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the Trustees’ Report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

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Westbank Community Health and Care Independent Auditors' Report to the Trustees and Members For the Year Ended 31 March 2024

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Directors’ Report included within the Trustees’ Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities [set out on page 9], the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor's report.

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Page 39

Westbank Community Health and Care Independent Auditors' Report to the Trustees and Members For the Year Ended 31 March 2024

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

The extent to which the audit was considered capable of detecting irregularities including fraud

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:

We assessed the susceptibility of the charity’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

To address the risk of fraud through management bias and override of controls, we:

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

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Page 40

Westbank Community Health and Care Independent Auditors' Report to the Trustees and Members For the Year Ended 31 March 2024

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of noncompliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members and trustees those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body and the charitable company’s trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Michelle Ferris BSC (Hons) FCA DChA (Senior Statutory Auditor) For and on behalf of Albert Goodman LLP, Statutory Auditor

Goodwood House Blackbrook Park Avenue Taunton Somerset TA1 2PX

Date: 26 November 2024

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Page 41

Westbank Community Health and Care Statement of Financial Activities (including an Income & Expenditure account) For the Year Ended 31 March 2024

----- Start of picture text -----
2024 2023
Unres- Res- Total Unres- Res- Total
tricted tricted tricted tricted
Notes £ £ £ £ £ £
Income from:
Donations and legacies 2 52,063 1,617 53,680 32,619 138 32,757
Charitable activities 3 4,389,942 113,061 4,503,003 4,506,288 279,943 4,786,231
Other trading activities 4 26,766 - 26,766 18,478 - 18,478
- -
Investments 5 52,369 52,369 8,919 8,919
Total income 4,521,140 114,678 4,635,818 4,566,304 280,081 4,846,385
Expenditure on:
Charitable activities 6 4,357,773 175,821 4,533,594 4,568,945 239,507 4,808,452
Total expenditure 4,357,773 175,821 4,533,594 4,568,945 239,507 4,808,452
- -
Net (loss)/gain on 10a 10,949 10,949 (7,439) (7,439)
investments
Net income/(expenditure) 174,316 (61,143) 113,173 (10,080) 40,574 30,494
- - - -
Transfer between funds 13 42,590 (42,590)
Net movement in
funds for the year 216,906 (103,733) 113,173 (10,080) 40,574 30,494
Reconciliation of funds
Total funds brought forward 2,134,161 670,210 2,804,371 2,144,241 629,636 2,773,877
Total funds carried forward 2,351,067 566,477 2,917,544 2,134,161 670,210 2,804,371
----- End of picture text -----

The statement of financial activities includes all gains and losses recognised in the year.

All income and expenditure derive from continuing activities.

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Page 42

Westbank Community Health and Care – Company Registration Number: 06243811 Balance Sheet As at 31 March 2024

Notes
Fixed assets
Tangible fixed assets
9
Investments - Listed
10a
Investments
10b
Non-current assets
Debtors
11
Current assets
Stock
Debtors
11
Cash at bank and in hand
Liabilities:
Creditors: amounts falling due within
12
one year
Net current assets
Total assets less current liabilities
The funds of the charity:
Unrestricted funds:
General funds
Designated funds
Total unrestricted funds
13
Restricted funds
13
Total charity funds		 -
1,076,176
1,207,255
1,468,951
882,116		 2024
£
1,245,147
92,399
-
1,337,546
-
712
1,186,935
961,573
2,283,431
(703,433)
1,579,998
2,917,544
1,870,612
263,550
2,351,067
566,477
2,917,544		 2023
£
1,261,186
157,901
1
1,419,088
3,000
2,149,220
(766,936)
1,382,284
2,804,372
2,134,162
670,210
2,804,372

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Page 43

Westbank Community Health and Care – Company Registration Number: 06243811 Balance Sheet As at 31 March 2024

The trustees have prepared financial statements in accordance with section 398 of the Companies Act 2006 and section 138 of the Charities Act 2011. These accounts are prepared in accordance with the special provisions of Part 15 of the Companies Act relating to small companies and constitute the annual accounts required by the Companies Act 2006 and are for circulation to members of the company.

The notes on pages 46 - 65 form part of these accounts.

Approved by the Board for issue on 22 November 2024 and signed on their behalf by:

K Richards Trustee

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Page 44

Westbank Community Health and Care Statement of Cash Flows For the Year Ended 31 March 2024

Notes
Cash flows from operating activities
Net income / (expenditure) for the year
Adjustments to cash flows from non-cash items:
Depreciation and amortisation
9
Loss on disposal of fixed assets
Interest receivable
5
Investment revaluations
10a
Working capital adjustments
(Increase) / decrease in stock
(Increase) / decrease in debtors
11
Increase / (decrease) in creditors
12
Net cash flow from operations
Cash flows from investing activities
Purchase of tangible fixed assets
9
Interest received
5
Acquisition of investments
10a
Investment disposals
10a
Net increase in cash and
cash equivalents
Cash and cash equivalents at the
beginning of the reporting period
Cash and cash equivalents at the
end of the reporting period
Cash & Cash equivalents reconciliation:
Cash at bank
Total cash & cash equivalents at the
end of the reporting period		 2024
£
113,173
71,110
-
(52,369)
(10,949)
120,965
712
113,759
(63,503)
171,933
(55,071)
52,369
-
76,451
73,749
245,682
961,573
1,207,255
1,207,255
1,207,255		 2023
£
30,494
52,601
6,660
(8,919)
7,439
88,275
-
(577,137)
212,400
(276,462)
(69,533)
8,919
(78,717)
225,000
85,669
(190,793)
1,152,366
961,573
961,573
961,573

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Page 45

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

1 Accounting Policies

The principal accounting policies adopted in the preparation of the financial statements are:

1.1

Basis of accounting

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Westbank Community Health and Care meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s) and all amounts are presented in £ sterling.

1.2 Legal status of the Charity

The charity is a company limited by guarantee and has no share capital. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity.

The company is incorporated in England and Wales and the company registered office is detailed on page 1.

1.3

Going Concern

The trustees assess whether the use of going concern is appropriate i.e. whether there are any material uncertainties related to events or conditions that may cast significant doubt on the ability of the charity to continue as a going concern. The trustees make this assessment in respect of a period of at least one year from the date of authorisation for issue of the financial statements and have concluded that the charity has adequate resources to continue in operational existence for the foreseeable future and there are no material uncertainties about the charity’s ability to continue as a going concern, thus they continue to adopt the going concern basis of accounting when preparing the financial statements.

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Page 46

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

1.4 Income

Income from grants and donations is recognised in the year in which they are receivable when there is evidence of entitlement, receipt is probable and the amount can be reliably measured. Where income has not been received for gift aid claims relating to donations received in the year, income is accrued.

Income from government grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred. Where no conditions are attached to the grant income they are recognised within donations and legacies and where conditions relating to performance of services are attached, grant income is recognised in income from charitable activities within the Statement of Financial Activities.

Income from other trading activities, including rental income, is included in the period in which the charity is entitled to receipt, it is probable that economic benefits will flow to the entity and the amount can be reliably measured.

Goods donated for resale are included as income when they are sold.

1.5 Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the Bank.

1.6 Expenditure

Resources expended are recognised on the accruals basis to match the period in which the expenditure was incurred.

Raising funds is expenditure incurred in generating the trading subsidiary funds and from other trading activities carried out by the charity.

Charitable activity expenditure comprises costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and costs of an indirect nature necessary to support them. Governance costs are those costs associated with the governance arrangements of the charity and relate to general running of the charity as opposed to those costs associated with charitable activities.

1.7 Operating leases

The charity classifies the lease of properties as operating leases as title remains with the lessor. Rental charges are charged on a straight line basis over the term of the lease.

1.8 Fund accounting

Unrestricted funds are available to spend on activities that further any of the purposes of the charity.

Restricted funds are from donations and grants in which the donor or funder has specified are to be solely used for particular areas of the charity’s work or for specific projects being undertaken by the charity.

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Page 47

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

1.9 Tangible fixed assets and depreciation

Tangible fixed assets are stated at cost less depreciation. Fixed assets under £1,000 are not capitalised. Depreciation is provided at rates calculated to write off the cost or valuation less estimated residual value of each asset over its expected useful life as follows:

Freehold property 1% - 2% straight line Computer equipment 3 years straight line Motor Vehicles 4 years straight line Equipment 5 years straight line

1.10 Fixed asset investments

Investments are recognised initially at fair value which is normally the transaction price (but excludes any transaction costs). Subsequently, investments are held at market value, with all realised and unrealised gains and losses passing through the SOFA.

All gains and losses are taken to the Statement of Financial Activities as they arise. Realised gains and losses on investments are calculated as the difference between sales proceeds and opening market value (or purchase date if later). Unrealised gains and losses are calculated as the difference between the market value at the year end and opening market value (or purchase date if later). Realised and unrealised gains are not separated in the Statement of Financial Activities.

1.11 Debtors

Trade debtors are amounts due from customers for services performed in the ordinary course of business.

Trade debtors are recognised initially at the transaction price. They are subsequently measured at amortised cost using the effective interest method, less provision for impairment. A provision for the impairment of trade debtors is established when there is objective evidence that the Charity will not be able to collect all amounts due to according to the original terms of the receivables.

Other debtors comprise amounts due from funders, prepayments and accrued income. Amounts due from funders are recognised when the Charity is entitled to the money, prepayments arise from the payments for services prior to benefit from those services, and accrued income is amounts due for services provided, recognised at the point of provision of the services.

1.12 Cash at bank and in hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

1.13 Creditors

Creditors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due.

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Page 48

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

1.14 Defined contribution pension

A defined contribution plan is a pension plan under which fixed contributions are paid into a pension fund and the Company has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods. Contributions to defined contribution plans are recognised as staff pension expense through the profit and loss when they are due.

1.15 Taxation

As a registered charity, the company is not liable to corporation tax or capital gains tax to the extent that its income and gains are applicable to charitable purposes only. Value Added Tax (VAT) is partially recoverable by the company. Any irrecoverable VAT is added to the relevant cost and charged as an expense in the Statement of Financial Activities.

1.16 Financial Instruments

The financial assets and liabilities of the charity and their measurements are as follows:

Financial assets – trade and other debtors are basic financial instruments and are debt instruments measured at amortised cost. Prepayments are not financial instruments. Investment portfolios measured at fair value through the income and expenditure account.

Cash at bank and deposit accounts– is classified as a basic financial instrument and is measured at face value.

Financial liabilities – trade creditors, accruals and other creditors are financial instruments, and are measured at amortised cost. Taxation and social security are not included in the financial instruments disclosure definition. Deferred income is not deemed to be a financial liability, as the cash settlement has already taken place and there is an obligation to deliver services rather than cash or another financial instrument.

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Page 49

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

2 Donations and legacies

----- Start of picture text -----
Unres- Res- Unres- Res-
tricted tricted 2024 tricted tricted 2023
funds funds Total funds funds Total
£ £ £ £ £ £
Donations 52,063 1,617 53,680 32,619 138 32,757
52,063 1,617 53,680 32,619 138 32,757
----- End of picture text -----

3 Income from charitable activities

Hospital Discharge
Devon Carers Centre
Neighbourhood Friends
Voluntary Representation
on Health
Westbank Community
Support
Devon Diabetes SIB
Dev Fund
Young Carers
Coffee on the Corner
Westbank Adult Services
Kidzone
Fitness Suite Income
Hospitality
Food Services / Kitchen
Volunteering
The Community Cookery
School at Westbank
DCC sitting service pilot
Community link workers
Pathfinder Community Building
Other		 Unres-
tricted
funds
£
843,716
2,558,605
-
135,254
11,150
93,526
236,310
20,700
40,159
134,222
59,906
64,117
5,224
67,158
3,514
79,293
8,802
7,986
20,300		 Res-
tricted
funds
£
-
-
101,932
-
-
-
-
-
-
-
-
-
-
10,116
-
-
-
1,013		 2024
Total
£
843,716
2,558,605
101,932
135,254
11,150
93,526
236,310
20,700
40,159
134,222
59,906
64,117
5,224
67,158
13,630
79,293
8,802
7,986
21,313
4,503,003		 Unres-
tricted
funds
£
836,104
2,660,919
-
181,749
23,108
199,617
237,375
23,916
34,271
65,584
48,062
38,604
5,745
10,299
-
48,240
44,010
38,329
10,356		 Res-
tricted
funds
£
-
-
201,533
-
-
-
-
-
-
-
-
-
12,000
66,410
-
-
-
-		 2023
Total
£
836,104
2,660,919
201,533
181,749
23,108
199,617
237,375
23,916
34,271
65,584
48,062
38,604
5,745
22,299
66,410
48,240
44,010
38,329
10,356
4,389,942 113,061 4,506,288 279,943 4,786,231

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Page 50

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

4 Other trading activities

----- Start of picture text -----
Unres- Res- Unres- Res-
tricted tricted 2024 tricted tricted 2023
funds funds Total funds funds Total
£ £ £ £ £ £
- -
Fundraising and functions 26,766 26,766 18,478 18,478
- -
26,766 26,766 18,478 18,478
----- End of picture text -----

5 Investment income

----- Start of picture text -----
Unres- Res- Unres- Res-
tricted tricted 2024 tricted tricted 2023
funds funds Total funds funds Total
£ £ £ £ £ £
- -
Bank interest 52,369 52,369 8,919 8,919
----- End of picture text -----

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Page 51

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

6 Expenditure

Split by fund:

Charitable activities
Purchases
Premises
Fund activities
Depreciation
General administration
Wages and salaries
Other staff costs
Legal and professional
Interest
Governance costs
Audit & accountancy		 Unres-
tricted
£
19,163
233,079
501,011
43,284
321,852
3,102,766
88,081
26,464
3,563
18,510		 Res-
tricted
£
798
12,316
19,226
27,826
22,959
75,962
16,734
-
-
-		 2024
Total
£
19,961
245,395
520,237
71,110
344,811
3,178,728
104,815
26,464
3,563
18,510
4,533,594		 Unres-
tricted
£
18,514
146,496
740,840
24,775
371,200
3,103,124
104,433
39,670
5,743
14,150		 Res-
tricted
£
170
5,854
21,234
27,826
27,742
128,864
27,817
-
-
-		 2023
Total
£
18,684
152,350
762,074
52,601
398,942
3,231,988
132,250
39,670
5,743
14,150
4,357,773 175,821 4,568,945 239,507 4,808,452

Split by cost:

Volunteering
£
Charitable activities
Purchases
2,317
Premises
4,635
Fund activities
142,732
Depreciation
-
General administration
110,428
Wages and salaries
196,893
Other staff costs
22,598
Legal and professional
-
Interest
264
Governance costs
Audit & accountancy
-
479,867		 Volunteering
£
Charitable activities
Purchases
2,317
Premises
4,635
Fund activities
142,732
Depreciation
-
General administration
110,428
Wages and salaries
196,893
Other staff costs
22,598
Legal and professional
-
Interest
264
Governance costs
Audit & accountancy
-
479,867		 Physical &
Emotional
Wellbeing
£
8,985
46,773
369
152
36,259
194,688
3,736
-
46
-		 Carers
£
618
30,082
358,938
6,740
620,936
1,899,860
43,770
4,210
-
-
2,965,154		 Children
& Family
Services
£
1,737
19,934
14,427
-
74,932
297,485
12,667
-
-
-		 Central
Support
£
6,304
143,971
3,771
64,218
(497,744)
589,802
22,044
22,254
3,253
18,510		 2024
Total
£
19,961
245,395
520,237
71,110
344,811
3,178,728
104,815
26,464
3,563
-
18,510
479,867 291,008 421,182 376,383 4,533,594

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Page 52

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

Split by cost (prior year):

----- Start of picture text -----
Physical & Children
Emotional & Family Central 2023
Volunteering Wellbeing Carers Services Support Total
£ £ £ £ £ £
Charitable activities
Purchases 6,888 75 1,254 9,631 836 18,684
Premises 21,076 2,164 36,549 108,296 (15,735) 152,350
Fund activities 485,005 4,030 178,772 (13,332) 107,599 762,074
Depreciation 16,580 17,295 6,000 7,020 5,706 52,601
General administration 59,009 22,695 547,545 50,875 (281,182) 398,942
Wages and salaries 296,700 132,989 2,057,171 257,049 488,079 3,231,988
Other staff costs 32,577 1,394 54,302 8,990 34,987 132,250
-
Legal and professional 11,207 7,360 3,084 18,019 39,670
Interest 280 - 480 261 4,722 5,743
Governance costs
- - - -
Audit & accountancy 14,150 14,150
918,115 191,849 2,889,433 431,874 377,181 4,808,452
----- End of picture text -----

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Page 53

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

6 Expenditure (continued)

----- Start of picture text -----
2024 2023
£ £
Depreciation of
owned assets 71,110 52,601
Operating lease expenses 26,757 22,572
Auditors’ remuneration for:
Current auditors
- Audit services 15,240 13,250
- Other services 3,270 2,500
Previous auditors
- Other services - (1,600)
----- End of picture text -----

7 Trustee directors

The charity trustees were not paid or received any other benefits from employment with the charity or its subsidiary in the year (2023: £nil).

No charity trustee was reimbursed for travel expenses during the year (2023: one trustee - £109).

No charity trustee received payment for professional or other services supplied to the charity (2023: £nil).

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Page 54

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

8 Employees

Number of employees

The average monthly head count was 144 staff (2023: 159 staff) during the year.

Employment costs
Wages and salaries
Social security costs
Pension costs
Redundancy
Freelance staff and other staff costs		 2024
£
2,786,597
213,373
73,686
401
104,671
3,178,728		 2023
£
2,802,194
217,417
77,345
7,564
127,468
3,231,988

The number of employees whose annual emoluments were £60,000 (excluding employer pension costs) or more were:

----- Start of picture text -----
2024 2023
number number
£60,000 - £70,000 1 -
£70,000 - £80,000 - 1
- -
£80,000 - £90,000
£90,000 - £100,000 1 -
----- End of picture text -----

These employees are members of the defined contribution pension scheme, into which contributions of £4,363 (2023: £2,400) were made.

The key management personnel of the charity comprise of the Chief Executive Officer and Senior Leadership Team. The total employee benefits (includes gross pay, employer pension and employer national insurance) of the key management personnel of the Charity were £396,686 (2023: £324,933).

Pension costs

The company operates a defined contribution pension schemes. The charge to the Statement of Financial Activities for the year is shown above.

Contributions totalling £14,446 (2023 - £14,608) were payable to the schemes at the end of the year and are included in creditors.

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Page 55

Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

9 Tangible fixed assets

----- Start of picture text -----
Freehold Equipment Computers Motor Total
property Vehicles
£ £ £ £ £
Cost
At 1 April 2023 1,764,669 391,636 89,547 63,722 2,309,574
- - -
Additions 55,071 55,071
At 31 March 2024 1,764,669 446,707 89,547 63,722 2,364,645
Depreciation
At 1 April 2023 547,161 352,636 84,869 63,722 1,048,388
-
Charge for the year 44,205 24,014 2,891 71,110
At 31 March 2024 591,366 376,650 87,760 63,722 1,119,498
Net book value
-
At 31 March 2024 1,173,303 70,057 1,787 1,245,147
-
At 31 March 2023 1,217,508 39,000 4,678 1,261,186
----- End of picture text -----

The cost of the land element of the Community Care Centre was £59,822, with that of the refurbishment of the building costing £119,643, a total of £179,465. This was funded by a National Lottery grant, included within restricted income at the time of receipt.

The land and buildings comprising the ‘Healthy Living Centre’ were purchased from Bovis Homes Limited for £1. If, before 12 April 2026, Westbank (or succeeding owner) obtains planning permission to develop the property for any purpose apart from community use, 50% of the difference between the open market value before and after planning permission were granted would be payable to Bovis Homes Limited. At 31 March 2024, the total cost of the Healthy Living Centre, excluding equipment, was £685,275 (2023: £685,275). This was funded by a National Lottery grant included in restricted fund income at the time of receipt.

Some of the equipment in both Community Care and Healthy Living Centres have been funded by grants, which were included within restricted fund income at the time of receipt.

All fixed assets are used for charitable purposes.

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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

10a Investments – UK Listed

----- Start of picture text -----
Total Total
2024 2023
£ £
Market value at 1 April 2023 157,901 311,623
-
Additions 78,717
Disposals (76,451) (225,000)
Unrealised gain / (loss) arising in year 10,949 (7,439)
Market value at 31 March 2024 92,399 157,901
----- End of picture text -----

Historical cost as at 31 March 2024 was £80,000 (2023: £106,639).

10b Investments

Cost
At 1 April 2023
Disposal of wholly owed subsidiary
At 31 March 2024
Provision
At 1 April 2023
Disposal of wholly owed subsidiary
At 31 March 2024
Carrying amount
At 1 April 2023
At 31 March 2024		 £
1
(1)
-
-
-
-
1
-

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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

Investments (continued)

Westbank Community Enterprises Limited (company no 10834679) was incorporated on 23 June 2017 as a wholly owned trading subsidiary of Westbank Community Health and Care. The parent charity held 100% of the issued share capital and 100% of the voting rights of the subsidiary trading company.

The principal activities of the Westbank Community Enterprises Limited were to run the Budleigh Salterton Community Hospital Health and Wellbeing.

On the 1[st] of April 2022 the activities of Westbank Community Enterprises Limited were transferred to a separate CIO (Seachange Devon, Charity number 1196379). On the 19[th] of September 2023 the company was dissolved via voluntary strike off.

Prior to dissolution the subsidiary gift aided its taxable profits to Westbank Community Health and Care, and filed statutory accounts with the Registrar of Companies.

11 Debtors

Current assets - Debtors

Trade debtors
Prepayments and accrued income
Other debtors
Amounts due by LWTC
Amounts owed by WCE		 2024
£
990,833
80,218
5,125
-
-
1,076,176		 2023
£
980,751
123,920
24,922
57,342
-
1,186,935
Non current assets - Debtors
Other debtors		 - 3,000

The above debt is due in less than 5 years.

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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

12 Creditors: Amounts falling due within one year

Creditors: Amounts falling due within one year
Trade creditors
Accruals and deferred income
Taxation and social security
Other creditors
Deferred Income
Deferred income at 1 April 2023
Released from previous years
Resources deferred in the year
Deferred income at 31 March 2024		 2024
£
205,482
239,607
216,465
41,879
703,433
2024
£
119,382
(119,382)
104,418
104,418		 2023
£
294,933
186,824
215,690
69,489
766,936
2023
£
1,868
(1,868)
119,382
119,382

At the balance sheet date the trust was holding funds received in advance from Devon County Council and fees received in advance.

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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

13 Summary of movement in funds

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Opening Transfers Closing
balance Income Expenditure & gains balance
£ £ £ £ £
Unrestricted funds
General fund 1,870,611 4,501,668 (4,123,233) (780,095) 1,468,951
1,870,611 4,501,668 (4,123,233) (780,095) 1,468,951
Designated funds
- - -
Covid 19 Contingency 50,000 (50,000)
-
Business development fund 165,510 (120,728) 50,000 94,782
Community Support and Outreach 48,040 19,472 (113,812) 140,000 93,700
- - -
Designated Community Assets 693,634 693,634
Total designated funds 263,550 19,472 (234,540) 833,634 882,116
Total unrestricted 2,134,161 4,521,140 (4,357,773) 53,539 2,351,067
Restricted funds
- -
Westbank Building Capital 89,740 (3,589) 86,151
- -
Healthy Living Centre Capital 424,949 (13,706) 411,243
- -
SEIF Capital Grant 35,151 (10,531) 24,620
-
Neighbourhood Friends (5,335) 101,932 (112,138) 15,541
- - -
Exeter Living Well at Home 37,085 37,085
- -
WEB Area 17,688 (9,136) 8,552
- -
Chatty Bus 2,179 2,000 (4,179)
- -
Chatty Trains 2,343 (2,009) (334)
Community Cookery School
at Westbank 66,410 12,755 (22,208) (58,131) (1,174)
Total restricted 670,210 114,678 (175,821) (42,590) 566,477
Total funds 2,804,371 4,635,818 (4,533,594) 10,949 2,917,544
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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

Summary of movement in funds (2023)

Unrestricted funds
General fund
Designated funds
Covid 19 Contingency
Business development fund
Community Support and Outreach
Total designated funds
Total unrestricted
Restricted funds
Westbank Building Capital
Healthy Living Centre Capital
SEIF Capital Grant
Neighbourhood Friends
Exeter Living Well at Home
WEB Area
Chatty Bus
Chatty Trains
Community Cookery School
at Westbank
Total restricted
Total funds		 Opening
balance
£
1,714,856		 Income
£
4,537,813		 Expenditure
£
(4,374,619)		 Transfers
& losses
£
(7,439)		 Closing
balance
£
1,870,611
1,714,856 4,537,813 (4,374,619) (7,439) 1,870,611
50,000
250,989
128,396		 -
-
28,491		 -
(85,479)
(108,847)		 -
-
-		 50,000
165,510
48,040
429,385 28,491 (194,326) - 263,550
2,144,241 4,566,304 (4,568,945) (7,439) 2,134,161
93,329
438,655
45,682
(2,803)
37,085
17,688
-
-
-		 -
-
-
201,671
-
-
8,000
4,000
66,410		 (3,589)
(13,706)
(10,531)
(204,203)
-
-
(5,821)
(1,657)
-		 -
-
-
-
-
-
-
-
-		 89,740
424,949
35,151
(5,335)
37,085
17,688
2,179
2,343
66,410
629,636 280,081 (239,507) - 670,210
2,773,877 4,846,385 (4,808,452) (7,439) 2,804,371

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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

The breakdown of funds is as per the funds statement.

Purpose of material funds:

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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

14 Analysis of assets between funds

----- Start of picture text -----
Other net
Tangible Cash at current Non -
fixed Invest- bank and assets/ current
assets ments in hand (liabilities) assets Total
£ £ £ £ £ £
-
Unrestricted funds 723,133 92,399 280,676 372,743 1,468,951
- - - -
Designated funds 882,116 882,116
- - -
Restricted funds 522,014 44,463 566,477
At 31 March 2024 1,245,147 92,399 1,207,255 372,743 - 2,917,544
----- End of picture text -----

Analysis of assets between funds – 2023

----- Start of picture text -----
Other net
Tangible Cash at current Non -
fixed Invest- bank and assets/ current
assets ments in hand (liabilities) assets Total
£ £ £ £ £ £
Unrestricted funds 711,346 157,902 577,653 420,711 3,000 1,870,612
- - - -
Designated funds 263,550 263,550
- - -
Restricted funds 549,840 120,370 670,210
At 31 March 2023 1,261,186 157,902 961,573 420,711 3,000 2,804,372
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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

15 Obligations under leases

Operating leases-

The total future minimum rentals payable under non-cancellable operating leases funded by unrestricted funds are as follows:

----- Start of picture text -----
2024 2023
£ £
Land and Buildings
Expiry date:
Within one year 10,744 17,244
Within two and five years 14,420 25,164
More than five years - 4,944
Other
Expiry date:
Within one year 4,184 4,560
-
Within two and five years 14,646
43,994 51,912
----- End of picture text -----

16 Capital commitments

At the 31 March 2024, the charity had no capital commitments (2023: £60,000 towards the installation of a kitchen for a Community Cookery School).

17 Related party transactions

The Chief Executive, the Finance Director and the Head of Carers are trustees of the charity Seachange Devon (charity number 1196379). During the year, Westbank Community Health and Care performed work to the value of £4,410 for Seachange which has been included in full the accounts to the year ended 31 March 2024 (2023: awarded a three-year grant totalling £104,000). At the year end, £4,669 was owed from Seachange Devon (2023: £51,000 due to Seachange Devon).

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Westbank Community Health and Care Notes to the Financial Statements For the Year Ended 31 March 2024

18 Financial instruments

Categorisation of financial instruments

2024
£
92,399
2,236,795
2,329,194
Financial liabilities measured at amortised cost
340,078
Item of income, expenditure, gain or losses
Income
Expense
2024
£
£
-
-
52,369
-
Financial liabilities measured at amortised cost
-
-
52,369
-
Income
Expense
2023
£
£
-
-
8,919
-
Financial liabilities measured at amortised cost
-
-
8,919
-
Financial assets that are debt instruments
measured at amortised cost
Financial assets measured at fair value through income and
expenditure account
Financial assets that are debt instruments measured at
amortised cost
Financial assets measured at fair value through
income and expenditure account
Financial assets that are debt instruments
measured at amortised cost
Financial assets measured at fair value through
income and expenditure account		 2023
£
157,901
2,094,175
2,252,076
431,864
Net gains Net losses
£
£
10,949
-
-
-
-
-
10,949
-
Net gains Net losses
£
£
-
7,439
-
-
-
-
-
7,439

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