
## 



## 

|Reference and Administration<br>Details|Reference and Administration<br>Details|Reference and Administration<br>Details||
|---|---|---|---|
|Report ofthe|Trustees|||
|Report ofthe|independent<br>auditor||20|
|Principal<br>accounting<br>policies|||23|
|Consolidated|statement<br>offinancial|actiwties|27|
|Consolidated|balance sheet||28|
|Charity balance sheet|||29|
|Consolidated|cash flow statement||30|
|Notes to the|financial<br>statements||31|





|Reference and|Reference and|administrative|details||
|---|---|---|---|---|
|Company|registration|number|06187174||
|Charity number|||1119499||
|Registered|office||Unit 2 Walton Lodge||
||||Walton Street||
||||Aylesbury||
||||Bucks||
||||HP21 7QY||
|Board ofTrustees|||Mr P Bridgman||
||||Mr P Cotton||
||||Mrs D Earnshaw||
||||Mr M Fabes||
||||Mr SJones||
||||Mr J Leggett||
||||Dr(M) R Mason||
||||Ms J Naismith||
||||Ms SPlumridge||
||||Mr N Ratcliffe (Chair)||
||||Mr C Sherman||
|Chief Executive|||Mrs JTurner||
|Bankers|||Lloyds Bank pic||
||||Market Square||
||||Aylesbury||
||||Bucks||
||||HP20 1TD||
|Auditors|||Azets Audit Services||
||||Suites B& D||
||||Burnham<br>Yard||
||||Beaconsfield||
||||HP9 2JH||
|Investment|advisors||Schroder &Co.(Trading as Cazenove|Capital)|
||||1 London Wall Place||
||||London||
||||EC27 SAU||
|Website address|||www. fnhospice. org.uk||





## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 

## 

## 



## 

## 

## 



## 

## 

## 

|Objectives for year||Achievements<br>over the past year|
|---|---|---|
|To provide excellent Hospice<br>care for people<br>in||In the year the Charity has continued<br>to commission<br>a full range of<br>Hospice services and individual<br>posts (as listed on pages 3and 4|
|Buckinghamshire<br>and bordering||ofthis report) from Buckinghamshire<br>Healthcare<br>NHS Trust (BHT)|
|areas. We will do this by<br>commissioning<br>services from the||which are delivered<br>at the Florence Nightingale<br>Hospice and<br>in the<br>community.<br>Our largest commissions<br>are the FNH@Home service,|
|Florence Nightingale<br>Hospice||Lymphoedema<br>clinic and the Day Hospice. The relationship|
|and potentially<br>other providers,|to|between<br>the Charity and BHT is governed<br>by a Memorandum<br>of|
|be delivered<br>both<br>in the Hospice||Understanding<br>which was updated<br>in year.<br>Commissioned|
|building<br>and in the community.||services and posts are defined<br>by Service Level Agreements<br>to be|
|||agreed and<br>in place by 2023/24.|
|To explore whether:|||
|~<br>additional<br>palliative<br>care||During 2022-23, 300 patients were cared for by the In-Patient<br>Unit|
|services need to be||at the Hospice. The Charity also commissioned<br>the FNH@Home|
|provided,<br>~<br>proactive<br>initiatives<br>should be devised to||team of registered<br>nurses<br>and healthcare<br>assistants<br>providing<br>practical<br>nursing,<br>symptom<br>and pain management<br>advice and<br>support,<br>medication<br>review and personal care to adults<br>in their own|
|offer Hospice care to||home. FNH@Home cared for 700 patients<br>in the community.|
|those who aren't reached|||
|currently<br>and<br>~<br>capital improvements<br>need to be made at the||275 people were supported<br>by the Lymphoedema<br>Clinic. 60<br>people attended<br>the Day Hospice. The Bereavement<br>Service<br>supported<br>350people. 30families of infants, children<br>and young|
|Hospice to benefit<br>patients<br>&staff.||people<br>lihnng<br>with a life-threatening<br>or life-shortening<br>illness were<br>supported<br>by the Florrie's Children's<br>respite service.|
|||Hospice services received 254 written accolades last year|
|||thanking<br>staff for the excellent care that they had received.|
|||A review was conducted<br>in the Spring/Summer<br>of2022 into how|
|||services were operating<br>after the worst ofthe Covid-19 pandemic|
|||had passed. This showed that some areas needed<br>more staff to|





## 

|eport ofthe tr|ustees|||
|---|---|---|---|
|||cope with the demand<br>for care. As a result, the Charity has<br>commissioned<br>two additional<br>Clinical Nurse Specialists for the||
|||FNH@Home team, an additional<br>nurse for the Lymphoedema||
|||service, a Therapy Support Worker and additional<br>Occupational<br>Therapy<br>hours.<br>It is expected that these additional<br>roles will be in-||
|||post by summer 2023. In a full year they will cost an additional||
|||k217,000, taking our core funding<br>of Hospice teams to over||
|||E1,500,000 in 2023/24 assuming<br>there are no vacancies.||
|||A Project Manager<br>position was created at the Charity to help<br>research the need for and then co-create new palliative<br>and end|of|
|||life services with our partners at the Florence Nightingale<br>Hospice||
|||to meet the changing<br>needs ofour local communities<br>These||
|||proposals<br>will be discussed<br>at the joint Steering Group that meets<br>every two months<br>before being taken to the Charity's<br>Board of||
|||Trustees for approval.||
|||No major capital works were required<br>at the Hospice<br>in the year.||
|||However,<br>the Charity purchased<br>two portable<br>bladder scanners||
|||using a generous<br>donation off10,000from a company.<br>Led by the<br>Chaplain<br>and Day Hospice Art Therapist,<br>a new 'Living Memories'||
|||project has been created to help patients<br>and families capture||
|||precious stories, images and messages. The Charity purchased||
|||the supplies<br>needed<br>including a professional<br>camera,<br>laptop and||
|||software for editing ofvideo and stills, printer,<br>USB memory<br>boxes||
|||and hand-casting<br>kits at a cost ofF5,000.||
|||Our Henderson<br>Education<br>Fund which pays for specialist<br>palliative||
|||care education<br>and training<br>for Hospice staff has been increased||
|||from E4,000 to F10,000 per year. This means that more nurses||
|||and other healthcare<br>professionals<br>will benefit from specialist||
|||training courses helping<br>them to further their knowledge<br>of||
|||palliative care and providing<br>them<br>with the latest pain management||
|||techniques,||
|To review the Charity's|strategic|An away day was held<br>in Spring 2022 for the Trustees, CEO and||
|focus||the Senior Management<br>Team to review the Charity's<br>strategic||
|||focus. Preparation<br>ofa summary<br>strategy was then delegated<br>to||
|||the Executive team and agreed<br>by the full Board at their Autumn||
|||meeting.||
|||Our strategic drivers are:||
|||~<br>greater demand<br>for care from a growing<br>and ageing||
|||population,||
|||~<br>patients<br>having<br>more complex needs (perhaps caused<br>by||
|||having<br>more than one chronic condition<br>or experiencing<br>late||
|||diagnoses<br>during the pandemic<br>period),||
|||~<br>greater need for bereavement<br>support<br>following<br>the pandemic,||
|||~<br>the NHS and its workforce facing extreme stresses, and||
|||~<br>some groups<br>being under-represented<br>amongst<br>hospice||
|||patients<br>currently.||
|||The agreed 'strategy<br>on a page' (below) includes a newly||
|||articulated<br>vision and mission that deliberately<br>focus the Chanty|on|
|||commissioning<br>the best hospice care for local people<br>in||





## 

|Buckinghamshire<br>and borders, and offering choice by providing|Buckinghamshire<br>and borders, and offering choice by providing||
|---|---|---|
|that care wherever<br>and whenever<br>it is needed. The approach|is||
|holistic and includes support for patients'<br>families and carers.|Our||
|mission follows the ethos of the Hospice movement,<br>which<br>is|to||
|help families make the most of every day. Overall, the approach||is|
|to actively influence<br>excellent hospice care in the local area.|||
|The supporting<br>goals require us to be an effective commissioner||of|
|services. We expect the Florence Nightingale<br>Hospice, which|is||
|part of Buckinghamshire<br>Healthcare<br>NHS Trust (BHT), to be our|||
|primary<br>delivery<br>partner<br>but our Memorandum<br>and Articles of|||
|Association<br>do not preclude<br>working<br>with other agencies<br>if|||
|identified.|||
|As mentioned,<br>we have recruited a Project Manager to help|||
|research<br>and co-create enhanced<br>and new Hospice services.|An||
|aspect ofthis is exploring whether<br>there are groups<br>within the|local||
|community<br>which are not accessing hospice care currently.<br>We will|||
|do this by examining<br>the data made available to us under the|||
|terms of our data-sharing<br>agreement<br>with BHT and also by looking|||
|at best practice<br>in tackling healthcare<br>inequalities<br>in the hospice|||
|and other sectors.|||
|We aim to generate<br>sustainable<br>funding<br>to help meet the growing|||
|need for hospice care locally and to introduce<br>innovative<br>projects.|||
|We also want to educate and raise awareness<br>ofexcellent hospice|||
|care. Our new website is a means ofdelivering<br>this as well as|||
|attendance<br>at community<br>events and talks delivered<br>by our|||
|ambassadors.<br>We have boosted our Marketing<br>team to help meet|||
|this goal.|||
|The foundations<br>underpinning<br>the strategy are motivated<br>staff|and||
|volunteers,<br>a robust business<br>model and effective governance,|||
|systems<br>and processes.|||
|A business<br>plan delivering<br>phased<br>activity and projects to make|||
|this strategy a reality is in preparation.<br>Project leaders<br>will be|||
|appointed<br>from within the senior management<br>team.|||
|Underpinning<br>the strategy are our core values which were set|||
|when the organisational<br>structure<br>was updated<br>in the light ofthe|||
|pandemic.|||
|The strategic approach<br>and values are communicated<br>to new|staff||
|and reinforced<br>with the existing team.|||








## 

|eport|ofth|ofth|e trustees|e trustees|e trustees|e trustees||||
|---|---|---|---|---|---|---|---|---|---|
|To deliver|further||income growth||||from|After the strong Retail performance<br>in 21/22 (f1.46m), and||
|the Charity's||Retail operation,||||with a||the continuing<br>growing<br>popularity<br>ofcharity shop shopping,||
|particular<br>emphasis<br>on new shops,<br>online sales, and Gift Aid; as well as a||||||||there was good reason to be optimistic for Retail turnover,<br>and the year started<br>with ambitious<br>targets ofE1.53m and||
|focus on|the|support,|||development||and|plans to open up to three new shops.||
|continued<br>engagement<br>ofthe <br>team ofstaff and volunteers.||||||Retail||The year ended<br>with a Retail turnover ofE1.8m which<br>is||
|||||||||+17%on budget and +24% up on 21/22. This income is<br>made up off1.67m from the existing shop portfolio,<br>and||
|||||||||F105k from the new shops opened<br>dunng<br>the year.||
|||||||||All ofthe shops delivered<br>significant<br>growth<br>on the prewous||
|||||||||year and performed<br>well above the budget set.||
|||||||||Two new shops were opened during the year —Marlow<br>in||
|||||||||August 2022 and Beaconsfield<br>in January 2023. Hazlemere||
|||||||||was acquired<br>during the year and opened<br>in Apnl 2023.||
|||||||||Online sales started<br>slowly<br>in 22/23 but staff changes<br>and||
|||||||||operational<br>changes meant the year ended<br>with online sales||
|||||||||almost<br>in line with the previous<br>year, and the opportunity|to|
|||||||||substantially<br>increase online sales income<br>in 23/24.||
|||||||||Gift Aid performance<br>improved<br>resulting<br>in a possible<br>Gift <br>claim off85.5k compared<br>tof50k in 21/22.|Aid|
|||||||||Overall,<br>22/23 was a very successful year for Retail. The key<br>objectives for 23/24 will be to grow Retail income tof2.4m||
|||||||||(which includes<br>full year income for the shops acquired<br>in||
|||||||||22/23); continue<br>retail expansion<br>by opening<br>up to three||
|||||||||more new shops; and review the operational<br>framework<br>and||
|||||||||support<br>systems to ensure the continual<br>delivery<br>of||
|||||||||sustainable<br>retail income from a larger portfolio ofshops.||





## 

|eport ofthe trustees|eport ofthe trustees|eport ofthe trustees|eport ofthe trustees||
|---|---|---|---|---|
|To increase income from Fundraising<br>through<br>the diversification<br>programme,<br>with a particular<br>focus on increasing||||22/23 proved to be a more challenging<br>year for the<br>fundraising<br>team, with fundraising<br>income of5930k<br>(excluding<br>legacies), which is 9% below budget and 15%|
|income from Charitable||Trusts, Major||behind last year.|
|Gifts, In Memory<br>and Legacy<br>fundraising.<br>In addition,<br>to continue<br>approach of 'fewer, bigger' events,<br>including<br>a high-profile<br>event at the<br>Waterside Theatre, and developing|||the<br>a|Many ofthe challenges<br>were due to difficulties<br>finding<br>skilled<br>staff to fill vacancies<br>in the team. Toaddress<br>this problem,<br>we have sought candidates<br>with significant<br>commercial<br>or<br>public sector experience and transferable<br>skills.<br>This has|
|new mass-participation||event.||worked<br>well and the team is currently<br>fully staffed.|
|||||Diversification<br>is working<br>well. The target areas oftrust|
|||||fundraising,<br>major gifts and<br>In Memory fundraising<br>provided|
|||||47%offundraising<br>income and are providing<br>year-round|
|||||income to support the charity,<br>Diversification<br>efforts<br>in|
|||||corporate fundraising<br>and individual<br>giving are also|
|||||progressing,<br>but are still in the early stages of development.|
|||||Progress<br>will be made throughout<br>23/24.|
|||||Investment<br>in fewer, bigger events is paying off. 'Nativity!|
|||||The Musical' raised over 655k. To build on this success, the|
|||||charity<br>will deliver shows<br>in both Aylesbury<br>and High|
|||||Wycombe<br>in 23/24, combined<br>with an enhanced<br>programme|
|||||ofengagement<br>with schools.|
|||||'Walk of Light', a new, family friendly,<br>mass participation|
|||||event, was created during the year. It took place at|
|||||Watermead<br>Lake in June 2023. Over 400 walkers took part,|
|||||with the potential<br>to expand<br>to more than 1,000 participants.|
|||||This will become a fixed part ofthe fundraising<br>calendar.|





## 

|eport|eport|ofthe truste|ofthe truste|ofthe truste|ofthe truste|ofthe truste|es|||
|---|---|---|---|---|---|---|---|---|---|
|To support||all the Volunteers|||||who|offer|We are extremely<br>grateful<br>to the 620 volunteers<br>who have|
|their time||and expertise to||||support||the|supported<br>us in 2022/23. Our volunteers<br>help the Hospice|
|Hospice|and Charity,|||and to recruit|||||directly<br>in numerous<br>ways: by supporting<br>patients<br>in the In-|
|additional||ones to assist|||with||Hospice||patient<br>Unit and Day Hospice,<br>by driving them to and from|
|services|and the||growth||of the Charity.||||the Hospice,<br>manning<br>reception<br>in the evenings<br>and|
|This will|include||recruiting|||volunteers|||weekends,<br>tending the garden,<br>offering therapies<br>and as|
|from communities|||and|groups|||who|are|bereavement<br>listeners.<br>Many ofthe patients<br>and families|
|currently|under-represented||||||||comment<br>that this adds to the special nurturing<br>environment|
||||||||||at the Hospice. On the Charity-side,<br>volunteers<br>carry out|
||||||||||admin and more specialist roles at Head Office, as well as|
||||||||||supporting<br>Fundraising<br>day to day and at events<br>The|
||||||||||volunteers<br>working<br>in our charity shops sort donations,<br>man|
||||||||||the tills and work with the online sales team. This group|
||||||||||offered an amazing 46,000 hours with a monetary<br>value<br>in|
||||||||||excess of6460,000.The Charity and Hospice could not|
||||||||||deliver or fund<br>all that we dekver without<br>this huge|
||||||||||volunteering<br>effort.|
||||||||||Our volunteer<br>engagement<br>managers<br>support<br>the|
||||||||||recruitment,<br>retention,<br>and engagement<br>of volunteers<br>across|
||||||||||the Charity. They are the main contacts for all volunteering|
||||||||||matters<br>and work on improving<br>the overall volunteer|
||||||||||experience,<br>to ensure the Charity and Hospice offer happy,|
||||||||||productive<br>and fulfilling<br>environments<br>for volunteers.<br>They|
||||||||||also support<br>Charity and Hospice staff to work effectively|
||||||||||with the volunteer<br>team. The 'Nightingale'<br>eNewsletter<br>is|
||||||||||issued to volunteers<br>every month.<br>A Volunteer<br>Forum|
||||||||||enables volunteers<br>to exchange<br>views and share ideas about|
||||||||||their area ofvolunteering,<br>thus helping to ensure we are|
||||||||||meeting<br>the needs ofour volunteers.<br>Volunteer<br>service|
||||||||||certificates and badges are awarded<br>to mark significant|
||||||||||anniversaries.<br>Thank you parties were held for our volunteers|
||||||||||at Christmas<br>2022 and July 2023.|
||||||||||We remain extremely<br>grateful to the Rothschild<br>Foundation|
||||||||||for part-funding<br>one ofthe Volunteer<br>Engagement<br>Manager|
||||||||||roles for three years. One ofthe objectives of their grant is to|
||||||||||recruit additional<br>volunteers<br>from communities<br>and groups|
||||||||||who are currently<br>under-represented.<br>These include those|
||||||||||with disabilities,<br>minority<br>ethnic communities,<br>ex-offenders,|
||||||||||and younger people. We have been exploring these areas by|
||||||||||working<br>alongside<br>schools, HMP Springhill<br>and building<br>links|
||||||||||with the local Community<br>Service officer. As well as this we|
||||||||||are reaching<br>out to religious groups,<br>disability<br>teams and|
||||||||||attending<br>local job and volunteer<br>fairs in order to attract as|
||||||||||many volunteers<br>as possible from all backgrounds.|





## 

|eport ofthe trustees|eport ofthe trustees|eport ofthe trustees|eport ofthe trustees|eport ofthe trustees||
|---|---|---|---|---|---|
|To produce a new more accessible<br>website that explains Hospice services<br>and promotes<br>the Charity's<br>income<br>generation.|||||Our new website was launched<br>in January<br>2022 with<br>refreshed<br>and clear information<br>about hospice services,<br>how<br>to make a referral and FAQs for patients<br>and visitors. Visits<br>to our Hospice services pages have increased<br>by over 50%<br>compared<br>to the previous<br>period. The website was|
|To continue|with the Charity's|||IT|developed<br>by a local agency and incorporates<br>all current|
|modernisation||programme|by||accessibility<br>guidelines.|
|embedding<br>the use ofthe <br>and reviewing<br>our Finance <br>drive business<br>efficiencies.|||new CRM<br> system, to||The Donorfy CRM was fully implemented<br>during<br>the year.<br>This has brought<br>significant<br>administrative<br>savings due to|
||||||integrations<br>with Justgiving,<br>Eventbrite,<br>Facebook and|
||||||website donation<br>forms meaning<br>income is entered|
||||||automatically.<br>These integrations<br>have increased<br>the|
||||||number ofsupporters<br>we can contact by 20% in one year.|
||||||Cyber secunty<br>training<br>has been a particular<br>focus in|
||||||2022/23.|
||||||We plan to review the Finance and EPoS systems<br>in|
||||||2023/24.|



## 



## 

## 

## 

## 



## 

## 



## 

## 

## 

## 



## 

## 

## 

## 



## 

## 



## 

## 



## 

## 

## 



## 



## 

## 

## 



## 

## 

## 

## 



## 

## 

## 

## 



## 

## 

## 



## 

|Consolidated<br>st|at|eme|nt|offinanc|ial<br>activit|ies||||
|---|---|---|---|---|---|---|---|---|---|
|||||Unrestricted|Designated|Restricted|Total Funds||Total Funds|
|||||Funds|Funds|Funds||2023|2022|
|||Note||||6|||8|
|Income||||||||||
|Donations,<br>Legacies and||Grants|1|1,662,472||246,510||1,908,982|2,538,462|
|Income from other trading<br>activities|||2|1,886,415||||1,886,415|1,737,371|
|Other income||||||||||
|Income from investments|||3|90,744||||90,744|71,471|
|Total income||||3,639,631||246,510||3,886,141|4,347,304|
|Expenditure||||||||||
|Costs of raising funds:||||||||||
|Fundraising|||4|529,286||||529,286|495,143|
|Shops Trading|||4|1,386,933||||1,386,933|1,112,486|
|Support staff costs|||4|159,565||||159,565|112,252|
|Expenditure<br>on chantable|activities||5|1,040,682||250,159||1,290,841|1,220,21 1|
|Total resources expended||||3,116,466||250,159||3,366,625|2,940,092|
|Taxation|||||||||(16,851)|
|Net income before gains/<br>(losses) on investments||||523,165||(3,649)||519,516|1,390,361|
|Unrealised<br>gains/(losses)<br>investment<br>assets|on||13|(202,002)||||(202,002)|436,891|
|Net income/expenditure||||321,163||(3,649)||317,514|1,827,252|
|Transfers<br>between<br>funds||||(934,462)|934,462|||||
|Net movement<br>in funds|||17|(613,299)|934,462|(3,649)||317,514|1,827,252|
|Reconciliation<br>offunds||||||||||
|Total funds<br>brought<br>forward||at 1"||2,221,815|4,992,887|90,033||7,304,735|5,477,483|
|April||||||||||
|Total funds carried forward||at|17|1,608,516|5,927,349|86,384||7,622,249|7,304,735|
|31re March||||||||||





## 

||||||Unrestricted|Designated|Restricted|Total Funds|Total Funds|
|---|---|---|---|---|---|---|---|---|---|
||||||Funds|Funds<br>f|Funds|2023<br>6|2022<br>E|
|||||Note||||||
|Fixed assets||||||||||
|Tangible assets<br>Investments||||12<br>13|482,121<br>-|5,236,392||482,121<br>5,236,392|271,519<br>5,370,476|
||||||482,121|5,236,392||5,718,513|5,641,995|
|Current assets||||||||||
|Stocks||||14|11,668|||11,668|6,261|
|Debtors||||15|1,013,006|||1,013,006|1,621,002|
|Cash at bank||and|in hand||600,230|690,957|86,384|1,377,571|375,488|
||||||1,624,904|690,957|86,384|2,402,245|2,002,751|
|Creditors||||||||||
|Amounts<br>falling due within one<br>year||||16|(498,509)|||(498,509)|(340,011)|
|Net current|assets||||1,126,395|690,957|86,384|1,903,736|1,662,742|
|Total assets||less|current|||||||
|liabilities|||||1,608,516|5,927,349|86,384|7,622,249|7,304,735|
|Net Assets|||||1,608,516|5,927,349|86,384|7,622,249|7,304,735|
|Funds||||||||||
|Unrestricted||funds||||||1,608,516|2,221,815|
|Designated|funds|||||||5,927,349|4,992,887|
|Restricted funds||||||||86,384|90,033|
|Total funds||||17||||7,622,249|7,304,735|



## 



## 

|Charity||bal|ance she|et||||||
|---|---|---|---|---|---|---|---|---|---|
||||||Unrestricted|Designated|Restricted|Total Funds|Total Funds|
||||||Funds|Funds|Funds|2023|2022|
|||||Note|8|||8|8|
|Fixed assets||||||||||
|Tangible Assets||||12|55,526|||55,526|26,879|
|Investments||||13|2|5,236,392||5,236,394|5,370,478|
||||||55,528|5,236,392||5,291,920|5,397,357|
|Current assets||||||||||
|Debtors||||15|1,608,805|||1,608,805|2,160,559|
|Cash at bank||and|in hand||391,617|690,957|86,384|1,168,958|118,319|
||||||2,000,422|690,957|86,384|2,777,763|2,278,878|
|Creditors||||||||||
|Amounts<br>falling due within one||||||||||
|year||||16|(406,538)|||(406,538)|(299,027)|
|Net current|assets||||1,593,884|690,957|86,384|2,371,225|1,979,851|
|Total assets||less|current|||||||
|liabilities|||||1,649,412|5,927,349|86,384|7,663,145|7,377,208|
|Net Assets|||||1,649,412|5,927,349|86,384|7,663,145|7,377,208|
|Funds||||||||||
|Unrestricted|funds|||||||1,649,412|2,294,288|
|Designated|funds|||||||5,927,349|4,992,887|
|Restricted funds||||||||86,384|90,033|
|Total funds||||17||||7,663,145|7,377,208|



## 



## 

|||||||||||2023|2022|
|---|---|---|---|---|---|---|---|---|---|---|---|
||||||||||||6|
|Cash flows from operating<br>activities:<br>Net cash provided<br>/ (used in) by operating||||activities (analysed|||below)|||1,344,295|(61,002)|
|||||||||||1,344,295|(61,002)|
|Cash flows from investing|activities:|||||||||||
|Purchase oftangible<br>fixed assets<br>Proceeds from sale offixed assets||||||||||(274,294)|(26,562)<br>800|
|Purchase of investments||||||||||(1,288,810)|(934,081)|
|Proceeds from sale of investments||||||||||1,220,892|1,183,531|
|Net cash used in investing|activities|||||||||(342,212)|223,688|
|Change<br>in cash and cash equivalents||||in the reporting||period||||1,002,083|162,686|
|Cash and cash equivalents|at the beginning||||ofthe reporting|||period||375,488|212,802|
|Cash and cash equivalents|at the end|||ofthe reporting||period||||1,377,571|375,488|
|Note:||||||||||||
|Reconciliation<br>of net movement||in funds||||||||2023|2022|
||||||||||||6|
|Net movement<br>in funds for the reporting|||period (as per the|||statement|||of|317514|1827 252|
|financial<br>activities)||||||||||||
|Adjustments<br>for:||||||||||||
|Depreciation<br>charges||||||||||63,692|53,432|
|Unrealised<br>investment<br>gains||||||||||202,002|(436,891)|
|Movement<br>in stocks||||||||||(5,407)|(3,368)|
|Movement<br>in debtors||||||||||607,996|(1,244,186)|
|Movement<br>in creditors||||||||||158,496|(257,241)|
|Net cash provided<br>by / (used in)||operating|||activities|||||1,344,295|(61,002)|
|Analysis ofchanges<br>in net|funds|||||||||||
||||||||||2022|Cash Flows|2023|
||||||||||6|E|F|
|Cash and cash equivalents||||||||375,488||1,002,083|1,377,571|





## 

|1|Donations,<br>Legacies|Donations,<br>Legacies|and Grants|and Grants||||||
|---|---|---|---|---|---|---|---|---|---|
|||||||||2023|2022|
|||||||||E||
||Donations<br>(including||In Memory and grants from Charitable||||Trusts)|1,070,252|1,020,132|
||I egacies|||||||621,991|1,488,510|
||Other grants|||||||216,739||
||Government|grants:||||||||
||Furlough<br>receipts for||Shops||||||485|
||Local Authority<br>Covid-19 Shops Grants||||||||29,335|
|||||||||1,908,982|2,538,462|
|2|Income from|other trading activities||||||||
|||||||||2023|2022|
|||||||||E|E|
||Fundraising|from mass-participation|||and community|events||370,290|367,035|
||Shop income|||||||1,316,486|1,168,909|
||Lottery|||||||199,639|201,427|
|||||||||1,886,415|1,737,371|
|3|Income from|investments||||||||
|||||||||2023|2022|
|||||||||E|E|
||Bank interest|received||||||13,720|144|
||Dividends<br>received|||||||77,024|71,327|
|||||||||90,744|71,471|
|4|Costs ofraising funds|||||||2023|2022|
|||||||||E||
||Fundraising|||||||||
||Direct staff costs (note|||7)||||305,518|249,760|
||Fundraising<br>expenses|||and promotion||||107,112|107,507|
||Support other|costs||||||116,656|137,876|
|||||||||529,286|495,143|
||Shops Trading|||||||||
||Staff costs (note 7)|||||||799,760|643,720|
||Other costs|||||||587,173|468,766|
|||||||||1,386,933|1,112,486|
||Support staff|costs (note 7)||||||159,565|112,252|





## 

## 

|Expenditure<br>on charit|able<br>activities|||||||
|---|---|---|---|---|---|---|---|
|||||||2023f|2022f|
|Grant funding<br>to staff <br>Hospice|and services delivered||by Florence Nightingale|||1,072,070|954,692|
|||||||1,072,070|954,692|
|Other direct costs||||||27,269|85,888|
|Staff costs (note 7)<br>Governance<br>(note 6)||||||82,573<br>108,929|64,263<br>115,368|
|||||||1,290,841|1,220,211|
|Governance costs||||||||
|||||||2023f|2022f|
|Staff costs (note 7)<br>Legal and professional<br>Auditors'<br>remuneration|fees|||||44,145<br>42,546<br>17,278|43,342<br>56,210<br>12,516|
|Auditors'<br>remuneration|for non-audit|services||||4,960|3,300|
|||||||108,929|115,368|
|Allocation ofstaff costs||||||||
|2023:|Fundraisingf||Shop<br>F|Governance|Charitable<br>Activities<br>F|Supportf|2023<br>Total|
|Payroll|281,555|784,607||42,398|73,420|154,532|1,336,512|
|Recruitment<br>&Training|21,583|5,358||923|5,328|4,263|37,455|
|Other staff costs|2,380|9,795||824|3,825|770|17,594|
||305,518|799,760||44,145|82,573|159,565|1,391,561|
|2022:|Fundraisingf||Shop<br>f|Governance<br>f|Charitable<br>Activities<br>f|Support|2022<br>Totalf|
|Payroll|240,158|643,552||40,551|63,752|111,705|1,099,718|
|Recruitment<br>&Training<br>Other staff costs|6,816<br>786||168|1,544<br>1,247|511|547|10,360<br>3,259|
||249,760|643,720||43,342|64,263|112,252|1,113,337|







## 

## 

|Net income|Net income|Net income||||||
|---|---|---|---|---|---|---|---|
|Net income is stated after|||charging|||||
|||||||2023|2022|
|||||||5|6|
|Auditors'|remuneration:|Group (Including|||Parent company)|16,980|12,516|
|Auditors'|remuneration|for|non-audit|services||4,960|3,300|
|Depreciation||||||63,692|53,432|
|Operating|lease payments||—land and buildings|||307,525|263,310|



## 

## 


|||2023|2022|2023|2022|
|---|---|---|---|---|---|
|||FTE|FTE|No.|No.|
|Fundraising|& Retail|30|24|40|41|
|Administration||5|2|7|2|
|Governance||1|1|1|1|
|Charitable|activities|4|5|5|5|
|||40|32|53|49|





## 

## 

## 

|12<br>Tangible fixed a|ssets|||||
|---|---|---|---|---|---|
|Group||||||
||Short leasehold|Fixtures and||Computer||
||improvements|fittings|Vans|Equipment|Totals|
|||K|||E|
|Cost||||||
|At 1 April 2022|41,135|379,923|31,195|106,018|558,271|
|Additions|202,059|40,865||31,370|274,294|
|At 31 March 2023|243,194|420,788|31,195|137,388|832,565|
|Depreciation||||||
|At 1 April 2022|32,474|150,636|31,194|72,445|286,749|
|Charge for the year|10,573|38,853||14,269|63,695|
|At 31 March 2023|43,047|189,489|31,194|86,714|350,444|
|Net Book Amount||||||
|At 31 March 2023|200,147|231,299||50,674|482,121|
|At 31 March 2022|8,661|229,288||33,570|271,519|
|Charity||||||
|||Fixtures and||Computer||
|||fittings|Vans|Equipment|Totals|
|||R|8|||
|Cost||||||
|At 1 April 2022||12,109|18,245|59,250|89,604|
|Additions||17,374||22,561|39,935|
|At 31 March 2023||29,483|18,245|81,811|129,539|
|Depreciation||||||
|At 1 April 2022||11,513|18,245|32,966|62,724|
|Charge for the year||317||10,972|11,289|
|At 31 March 2023||11,830|18,245|43,938|74,013|
|Net Book Amount||||||
|At 31 March 2023||17,653||37,873|55,526|
|At 31 March 2022||596||26,284|26,880|





## 

|Not|es to the financial st|atements<br>(co|ntinued)|||
|---|---|---|---|---|---|
|13|Fixed asset investments|||||
||Group|||Shares in||
||||Listed|participating||
||||Investments|interests|Totals|
|||||6|6|
||Market value|||||
||At 1 April 2022||5,353,797|16,679|5,370,476|
||Additions||1,288,810||1,288,810|
||Disposals||(1,220,892)||(1,220,892)|
||Investment<br>(losses)||(202,002)||(202,002)|
||At 31 March 2023||5,219,713|16,679|5,236,392|
||Net book value|||||
||At 31 March 2023||5,219,713|16,679|5,236,392|
||At 31 March 2022||5,353,797|16,679|5,370,476|
||Charity|Shares in||Shares in||
|||group<br>undertakings|Listed<br>Investments|participating<br>interests|Totalsf|
||Market value|||||
||At 1 April 2022||5,353,797|16,679|5,370,478|
||Additions||1,288,810||1,288,810|
||Disposals||(1,220,892)||(1,220,892)|
||Investment<br>(losses)||(202,002)||(202,002)|
||At 31 March 2023||5,219,713|16,679|5,236,394|
||Net book value|||||
||At 31 March 2023||5,219,713|16,679|5,236,394|
||At 31 March 2022||5,353,797|16,679|5,370,478|



## 



## 

## 

## 

|Class of|share:|holding|||
|---|---|---|---|---|
|Ordinary||100|||
||||2023|2022f|
|Aggregate|capital and reserves||(42,866)|(72,471)|



||A summary<br>oft|he res|ults of the subsidi|ary<br>is shown below:|||
|---|---|---|---|---|---|---|
||||||2023|2022|
||||||8||
||Turnover||||1,336,063|1,120,611|
||Cost of sales||||(60,500)|(56,739)|
||Gross profit||||1,275,563|1,063,872|
||Administrative|expenses|||(1,277,992)|(1,037,392)|
||Other operating|and|interest income||32,034|78,661|
||Net profit before taxation||||29,605|105,141|
||Tax on profit/(loss)|||||(16,851)|
||Profit for the financial||year||29,605|88,290|
||The aggregate|ofthe|assets, liabilities|and reserves was:|||
||Assets||||814,102|584,012|
||Liabilities||||(856,968)|(656,483)|
||Reserves||||(42,866)|(72,471)|
|14|Stocks||||||
||||||2023|2022|
|||||||L'|
||Group||||11,668|6,261|





## 

|15|Debtors:|Amounts|Amounts|falling due within one|falling due within one|year||||
|---|---|---|---|---|---|---|---|---|---|
||||||Group||Charity|Group|Charity|
|||||||2023|2023<br>8|2022f|2022<br>F|
||Amounts<br>owed||by group|undertakings|||763,023||615,500|
||Prepayments|and accrued income|||106,696||28,643|92,388|31,254|
||Other debtors||||906,310||817,139|1,528,614|1,513,805|
||||||1,013,006||1,608,805|1,621,002|2,160,559|
|16|Creditors:||Amounts|falling due within one year||||||
||||||Group||Charity|Group|Charity|
|||||||2023f|2023<br>6|2022f|2022f|
||Trade creditors||||22,322||9,596|11,891|4,761|
||Other creditors||||476,187||396,942|328,120|294,266|
||||||498,509||406,538|340,011|299,027|
|17|Movement||in funds|||||||
||Group|||||||||
|||||||||Net||
||||||||At|movement|At|
|||||||1|April 2022|in funds<br>6|31 March 2023f|
||Unrestricted||funds||||2,221,815|(613,299)|1,608,516|
||Designated||funds||||4,992,887|934,462|5,927,349|
||Restricted||funds||||90,033|(3,649)|86,384|
||Total funds||||||7,304,735|317,514|7,622,249|
||Charity|||||||||
|||||||||Net||
||||||||At|movement|At|
|||||||1|April 2022f|in funds|31 March 2023|
||Unrestricted||funds||||2,294,288|(644,876)|1,649,412|
||Designated||funds||||4,992,887|934,462|5,927,349|
||Restricted|funds|||||90,033|(3,649)|86,384|
||Total funds||||||7,377,208|285,937|7,663,145|





## 

## 

## 

## 

|spent on cert|ain|areas of the|Chanty's<br>expenditure.<br>Th|ese are classifie|d as restricted<br>fun|ds as follows:|
|---|---|---|---|---|---|---|
||||At|Monies|Expenditure|At|
||||1 April 2022|receivedf|in year<br>8|31 March 2023|
|Staff Benefit|||27,115|5,098|(4,167)|28,046|
|FNH@Home||||109,632|(109,632)||
|Day Hospice||||1,250|(1,250)||
|Lymphoedema||||610|(610)||
|Florrie's Children's||Team||21,000|(21,000)||
|Volunteering|||5,833|10,000|(15,833)||
|Schools Project|||||||
|IPU Community|Fund|||5,285|(5,285)||
|Bereavement<br>Project<br>Discharge<br>Liaison Nurse|||17,068<br>40,017|67,856|(66,499)<br>(14,903)|18,425<br>25,114|
|Nativity||||6,300|(1,500)|4,800|
|Bladder Scanners||||9,479|(9,479)||
|Therapy<br>Support||Worker||10,000||10,000|
||||90,033|246,510|250,159|86,384|
||||At|Monies|Expenditure|At|
||||1 April 2021<br>8|received<br>8|in year<br>8|31 March 2022<br>8|
|Staff Benefit|||29,254|97,102|(99,241)|27,115|
|FNH@Home||||133,850|(133,850)||
|Day Hospice|||1,300|1,275|(2,575)||
|Lymphoedema|||2,165|9,845|(12,010)||
|Florrie's Children's||Team||22,056|(22,056)||
|Volunteenng||||10,000|(4,167)|5,833|
|Schools Project||||4,500|(4,500)||
|IPU Community|Fund|||4,260|(4,260)||
|Bereavement<br>Project<br>Discharge<br>Liaison Nurse|||32,719|26,107<br>40017<br>349,012|(9,039)<br>(291,698)|17,068<br>40,017<br>90,033|





## 

## 


## 



## 

## 

|21<br>Financial|instruments|instruments||||||
|---|---|---|---|---|---|---|---|
|||||Group<br>2023|Charity<br>2023|Group<br>2022|Charity<br>2022|
||||||||8|
|Financial assets measured||at|fair|||||
|value through<br>net income/expenditure<br>Fixed asset investments||||5,219,713|5,219,715|5,353,797|5,353,797|
|Financial assets measured||at||||||
|amortised<br>cost||||||||
|Fixed asset investments||||16,679|16,679|16,179|16,179|
|Debt instruments|measured|at||||||
|amortised<br>cost||||||||
|Other debtors||||906,310|817,139|1,528,614|1,513,805|
|Amounts<br>owed by|group undertakings||||763,023||615,500|
|||||906,310|1,580,162|1,528,614|2,129,305|
|Financial<br>liabilities|measured||at|||||
|amortised<br>cost||||||||
|Trade creditors||||22,322|9,596|11,891|4,761|
|Other creditors||||476,187|396,942|328,120|294,266|
|||||498,509|406,538|340,011|299,027|



|ummaris|ed<br>as follows:|||||||
|---|---|---|---|---|---|---|---|
|||||Group|Charity|Group|Charity|
|||||2023f|2023|2022<br>6|2022|
|Income|and expenses|||||||
|Financial|assets measured|at fair value||||||
|through|net income/expenditure|||90,744|90,744|71,471|71,471|
|Net gains and losses (including|||changes|||||
|in fair value)||||||||
|Financial|assets measured|at|fair value|||||
|through|net income/expenditure|||(202,002)|(202,002)|436,891|436,891|





## 

## 

## 

|22<br>Comparative<br>stat|em|ent<br>o|ffi|nancial<br>activiti|es||||
|---|---|---|---|---|---|---|---|---|
|||||Unrestricted|Designated|Restricted|Total Funds||
|||||Funds<br>f|Funds<br>6|Funds<br>K||2022<br>K|
|Income|||||||||
|Donations,<br>Legacies and||Grants|1|2,189,450||349,012||2,538,462|
|Income from other trading|||||||||
|activities|||2|1,737,371||||1,737,371|
|Other income|||||||||
|Income from investments|||3|71,471||||71,471|
|Total income||||3,998,292||349,012||4,347,304|
|Expenditure|||||||||
|Costs of raising funds:|||||||||
|Fundraising|||4|495,143||||495,143|
|Shops Trading|||4|1,112,486||||1,112,486|
|Support staff costs|||4|112,252||||112,252|
|Expenditure<br>on charitable|activities||5|928,513||291,698||1,220,211|
|Total resources expended||||2,648,394||291,698||2,940,092|
|Taxation|||11|(16,851)||||(16,851)|
|Net income before gains/<br>(losses) on investments||||1,333,047||57,314||1,390,361|
|Unrealised<br>gains/(losses)<br>investment<br>assets|on||13|436,891||||436,891|
|Net income/expenditure||||1,769,938||57,314||1,827,252|
|Transfers<br>between<br>funds||||(1,047,114)|1,047,114||||
|Net movement<br>in funds|||17|722,824|1,047,114|57,314||1,827,252|
|Reconciliation<br>offunds|||||||||
|Total funds brought<br>forward||at 1"||1,498,991|3,945,773|32,719||5,477,483|
|April|||||||||
|Total funds carried forward <br>31"March||at|17|2,221,815|4,992,887|90,033||7,304,735|



