## **ANNUAL REPORT 2024-25** **----- Start of picture text -----**
DELIVERING SERVICES IN:
ANGLESEY
CEREDIGION
CONWY
DENBIGHSHIRE
FLINTSHIRE
GWYNEDD
WREXHAM
Quinton Hazell Enterprise Parc Charity Registration Number: 1119142
Glan y Wern Road, Colwyn Bay, Company Registration Number: 6205600
Conwy, LL28 5BS CIW Registration Number: WO30001450
Charity Registration Number: 1119142 Llys Eirias, Heritage Gate,
Abergele Road,
Company Registration Number: 6205600 \OZ NHS University Health Board Ro A ees eee
Lk WALES Sa COLWYN BAY, LL29 8BW wrexham
CSSIW Registration Number: WO30001450
“sista Sean Sir Ddinbych lay SKY Fflint Tel: 01492 516435 VA@X wrecsam
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**Page 2** **MESSAGES FROM CHAIR AND CEO** ## **Bethan Trenchard- CHAIR (2024-present)** Well 2024 - 2025 has been a challenging and busy year for CTNW Having lost Rita I as a the new chair had very large boots to fill, bur with the help of my fellow Trustees and our wonderful hard working Management Team I have survived. Several staff changes have taken place which has added to our challenges Ann Bitcon as our Financial Adviser has retired and Lucy Jones our Board Secretary has been on a secondment, but again our management team have evolved and resolved some of the issues we thought we would have, Many Thanks to them. My thanks also go to our carers who deliver our core services of respite at home Also to our leads and staff of our various projects who also deliver much needed respite, support and advise to all or carers. We have recruited several new trustees from a diverse background and I hope they enjoy their time with us and I look forward to their advice and input into the future of CTNW. Many of our staff have been successful in training and development courses and we are grateful for the opportunity that gives them and ourselves to offer more diverse and developing services to our clients. Also welcome to new staff that have become part of our organization. ## **ALISON JONES - CEO (2012-present)** As we come to the end of another year I am reflecting on both the way our services have evolved and also how we still hold unpaid carers at the core of our offer. I am grateful for the support I continue to receive from the Board of Trustees. And am especially grateful for the support and wise counsel from our new Chair, Bethan.. We continue to build on our services to unpaid carers and give thanks to our funders for allowing us to continue with this essential support. I extend thanks to our small and efficient office team and lastly our wonderful Carer Support Workers on whom our reputation rests. **Page 3** ## **CORE SERVICES** ## **BY KAREN ALLEN—OPERATI0NS MANAGER** Our main service is providing respite breaks to unpaid carers in their own homes, taking care of the person they care for whilst they have a well-earned rest to recharge their batteries. Some carers are unable to leave their own homes unless they have replacement care in place, and so our support is invaluable in these cases. Our Carer Support Workers (CSWs) are all highly trained and can take over the role of the unpaid carer for a few hours, providing a safe and trusted environment for the cared -for. Our CSWs provide practical and emotional support, they can provide personal care, help with food preparation, and with permission, can take the cared-for for trips out into the community. We have been providing this type of service for over 40 years, and it is still the main focus of our work. We have found that supporting carers who have a high level of caring responsibilities, eg providing over 50 hours of care every week, with a regular break can help prevent crisis and can keep people at home together for longer. We are commissioned for this type of break in various different ways across North Wales and Ceredigion. Local Authorities can commission these services, and carers can contact their local council to see how to access respite support. The Betsi Cadwaladr University Health Board also funds us to provide replacement care/sitting services for carers who are experiencing ill health and need some extra support to help look after their cared-for, or to enable them to attend an appointment if they are unable to leave their family member on their own. In 2024-2025 our direct care hours to unpaid carers were delivered as follows: **Page 4** ## **CORE SERVICES (continued)** As can been seen from the graph overleaf, our service delivery in Conwy is high. Contributing factors include an ageing population as a lot of people retire to the area, and we are also fortunate to have a substantial funding agreement with Conwy Borough County Council which enables us to retain staff on guaranteed hours. In other areas of North Wales we’re commissioned on a brokerage arrangement which makes it more difficult to estimate service levels from month to month which then affects recruitment. We have a limited service in Gwynedd at the moment but this is an area we would like to develop more. In an endeavour to find out what impact our respite services have on unpaid carers, we send out customer surveys each year. 2025-2025 feedback was very positive, with the following being noted: ## **Extract from Independent Evaluation Report:** _In conclusion …._ Across all counties, feedback demonstrates a consistently high level of satisfaction with services provided by Carers Trust North Wales Crossroads Care Services. The organisation is seen as essential to supporting carers in maintaining their own wellbeing while continuing their vital caring roles. While most carers feel fully supported, there remains opportunity to expand access to additional emotional support and carer wellbeing resources Whilst we continue to strive to provide respite services to carers, we have also needed to look for other funding opportunities to remain a viable and financially sustainable organisation. We always ensure that any grants or contracts we apply for will be of benefit to unpaid carers, ensuring that our ethos of supporting carers and offering worthwhile services is foremost in our minds. These projects are highlighted in the following pages. foremost in our minds. **Page 5** ## **CARERS SUPPORT FUND** Our Wellbeing Team, funded by Welsh Government’s Carer Support Fund, has had a busy year supporting carers in all counties across North Wales. The Team consists of three Wellbeing Officers—Bryan who works in the East, Kate who covers central areas, and Manon who works in the West. They have been able to provide carers with information and advice, help with form filling, and help to access grants. They have been able to put people in touch with other services which are available in their local areas. The Team work in the community and can offer home visits too. We also have a Parent Carer Wellbeing Officer who works in the Conwy area and she helps families and children, providing practical and emotional support. She can provide 1-1 support to children, and also facilitates groups. The Carers Support Fund also enables unpaid carers to apply for grants to ease financial difficulties. Individual grants are available for food shopping, white goods, household items, and IT equipment, and any other requests which carers can show would be beneficial to them. Each individual grant can be for up to £300 per carer. The Wellbeing Service and Carers Grants is funded to the end of March 2025, but as the initiative has been so successful and so well received by carers, it is hoped that WG will announce that the funding will be ongoing. **In the last 12 months, under the Carers Support Fund, Carers Trust North In 2012/13 Wales granted the following to unpaid carers in North Wales: we gave** **----- Start of picture text -----**
practical and
emotional
support to
372 carers,
and provided
a total of
237 £59,400 37,653 respite
hours
individual distributed
grants
directly to
to carers carers
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SHORT BREAKS FOR CARERS
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We have been successful in applying for continuation funding for 2024-25 for the Short break for carers funding and so were able to continue to offer much needed support pan North Wales to unpaid carers. The project, which we call _Amser Ni / Me Time_ enables carers to take a break from their caring role in a variety of different ways. The Scheme has been designed so that the funding can be used as flexibly as possible. This has given us the opportunity to consult with carers on what breaks would be the most important to them, both on an individual basis or for a group day out. Our focus was to ensure that unpaid carers could have their own choice on what they would like to do, and they didn’t hold back, coming up with a range of ideas for group activities. Here are some of the things we have been able to arrange over the year: - Walking with Llamas - A Trip up Yr Wyddfa - Afternoon Teas - Workshops—Christmas wreath-making & daffodil planting - Cookery sessions for young carers - Christmas Dinner vouchers - Pantomime tickets for children and families _‘_ _**Thank you for a day full of laughter, friendship and kindness xx’**_ _**‘Let’s do it again’**_ _**‘Just what I needed and at a time when my stress levels are high’**_ **----- Start of picture text -----**
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## **SHORT BREAKS (continued)** For carers applying for individual breaks, we put a short, straightforward application process in place stressing that the panel would consider ANY type of break. Carers could choose to either do something on their own or with friends and family, or have a break with the person they care for. If they opted for a break on their own, we were able to make sure arrangements were in place to look after the person they care for. A lot of carers applied for meals out or cinema trips with the family, other applications were for trips away including going to Devon for the weekend, staying at Haven, festival tickets, school residential trips etc. It was lovely when we started receiving postcards and holiday pictures from all over the UK! The project also enabled us to fund Hafan Ni Days at our Dementia Centre in Colwyn Bay. Hafan Ni is a club for people with Dementia who come and spend the day together in the Centre, allowing their carers have some time to themselves. The Short Breaks Scheme has been a very positive initiative, enabling us to provide coproduced and person-centred breaks to carers. Carers have been empowered to ask for things they actually want to do, and we have been able to say ‘YES’ to so many varied requests. **Any unpaid carer of any age caring for a family member, friend or neighbour is eligible to apply for a short break, so call us on 01492 542212 to request an application form.** (we do have to limit carers to one application over a 12 month period to reach as many carers as possible) **----- Start of picture text -----**
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## **MEMORY SUPPORT PATHWAY—DEMENTIA CENTRES** **BY TOBY FAGAN—DEMENTIA SERVICE LEAD** Our Dementia Centre Service which is part of the regional Dementia North Wales Memory Support Pathway has continued to develop over the last 12 months. Six Centres are now established in North Wales, one in each Local Authority area, with a satellite hub in more rural areas. We have expanded services during the year and have introduced hairdressing, chiropody, and Stroke Awareness Sessions (this may vary per Centre). We produce monthly calendar of events ‘What’s on in your local Centre’ which we publicise via Facebook and our website. Our weekly Taith Ni groups (a group for people living with Dementia which also gives carers a chance to come together separately for peer support) are as popular as ever and dates/time are also included in our ‘What’s On’ pages. At the end of March 2025, the North Wales Memory Support Pathway reached it’s three year anniversary. A highlight of the year was attending the Anglesey Show in August 2025. We were able to talk to a lot of carers and raise awareness of what the Pathway can offer to people with Dementia and their families. We also attended the Eisteddfod in Wrexham to raise awareness of the Memory Support Pathway. This year Toby Fagan, Dementia Service Lead has accompanied Rebecca Szekely (Alzheimer's Society on three radio interviews to promote the work of the Memory Support Pathway. In the year 2024-2025 the total number of contacts through the all Dementia Centres in North Wales saw an increase of 6247 which is an increase of 81.9% on the year 20232024. Without the dedication of the Dementia Centre Coordinators this would not have been achieved **Page 9** ## **CHILDREN’S SERVICES** ## **BY EVIE ROBERTS—CHILDREN’S CO-ORDINATOR** This year has seen a continuation of challenges with funding and staffing. The service is heavily referred into, but without larger funding pots, it is hard to recruit staff. This makes providing 1-1 support an ongoing challenge, and means families are waiting for support. Conwy say that this is an inevitable part of what we do, and know that we are always looking for an extra funding they can secure. However, we do still provide 1-1 and do so as much as we can. We reach most families through our groups, which we run on a weekly basis with more frequent groups in the school holidays. We try to ensure families get a good variety of activities and attend as many as they can. Our summer fun day was a huge success again this year, it seems it is a staple in our calendar now, and families look forward to it each year. We had bouncy castles and entertainers, as well as face paints, crafts, games and food for the families. We will have run 68 groups by the end of the year, reaching a large number of families. The groups are great for providing a safe space for children to come, learn social skills, confidence and have fun, and some encourage parents to build a network of support through other parents and that helps to build resilience. Our groups give parents the opportunity to have a positive experience with their children, with the knowledge that they are not alone and have support should they need it, and also top have a break, hen they drop them off at the smaller sessions. Groups we have run have included; Swimming, cookery, craft club, games sessions, woodland walks, cinema sessions, Theatre trips, gardening, volunteering, soft play, bowling, baking, disco’s, trip to adventure golf, mother’s day cream tea, and many more. We receive good feedback from parents regularly and send out feedback forms periodically. **Page 10** **----- Start of picture text -----**
VOLUNTEERS
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Our fantastic team of volunteers is growing across North Wales, and we are hugely grateful for all that they do. A lot of the volunteering work takes place in our six Dementia Centres, where they help out to make sure that everyone who comes along is put at ease and has an enjoyable visit. Our volunteers help to make people feel safe, engaged and less isolated by their Dementia. Bertie, pictured opposite, is a popular member of our Volunteer Team. He is so good at being a volunteer, we bought him a little coat which he loves to proudly wear! **If you’re interested in voluntary work, please ring our Volunteer Co-ordinator on 01492 542212.** ## **DONATIONS** Thank you so much to each and every person who sent a donation to help us in our work. This year we received a fabulous and much appreciated **£33,951** in total received across all counties. We particularly thank: **Rhos on Sea rotary Club—donating £700** **David jones (Butcher)—raising £1,000** **Hawarden Lodge—raising £500 Starlight Players Cricceth—raising £370 The harmony singers—donating £500** And thank you so much for all the In Memoriam donations we received over the year. **Page 11** ## **AND FINALLY OVER TO YOU:** We always save the last word to you, here are a few of the comments and feedback we’ve received over the last 12 months: - **‘I don’t feel like I’m on my own any more’.** - **‘We couldn't thank you enough for this wonderful service’** - **‘The service gives me peace of mind and our support worker is so kind’** - **‘The service gives me a proper break and I am ready to face the day again’** - **‘Thank you, I really needed this service’** - **‘This service has been fantastic and a real lifeline’** - **‘We really value the service, our support worker is a lovely person’** - **‘Thank you so much, you are all I have and I don’t take it for granted one single bit!** - **‘My child has really gained so much from this group and the support staff are amazing’** - **‘You offered support with applying for benefits and I am more grateful than you can know’** - **‘We were so happy with the support and the service. Very reliable and nothing is too much trouble’** - **‘I have been able to attend my own appointments and look after myself with all the support you have given us’** - **‘The service helps us to carry on’** - **‘So happy with your service’** - **‘It is so nice to be able to meet with others living with the same problems we do, all the support is wonderful’** YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU- GWASANAETHAU GOFAL CROESFFYRDD CARERS TRUST NORTH WALES- CROSSROADS CARE SERVICES (A COMPANY LIMfrED BY GUARANTEE) REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 CONTENTS Pages Report of the TrusteeslDirectors Report of the Auditors 9-11 Statement of Financial Activities 12 Balance Sheet 13 statement of Cash Flows 14 Notes to the Accounts 15-24 REGISTERED COMPANY NUMBER- 6205600 REGISTERED CHARfry NUMBER- 1119142 YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU . GWASANAEfHAU GOFAL CROESFFYRDD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES (A Company limltsd by guarantee) REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 The Directors of Carers Tnjst North Wales {'the Charity). who are also TrL*Stees for the purposes of charity law Ihereinafter referred to as Ihe Trustees,), present their report and audited financial Slatements for the year ended 31 March 2025. Referonce and Administratlve Informatlon Charity name Yrnddiriedolaeth Gofalwyr Gogledd Cymru Gwasanaethau Gofal Croesffyrdd I Carers Trust North Wales - Crossroads Care S8Nic8S Charity registration number Company registration number CSSIW registration number Registered offic8 and operational address 1119142 06205600 W030001450 Office Suite 39 & 40. Quinton Hazell Enterprise Parc, Glan-y-wern Road, Colwyn Bay. Conwy, LL28 5BS Trusto88 The Trustees of the Charity who served during the year ended 31 March 2025 and subsequently were as follows.. Rita Jon8S Bethan Trenchard John Rees David Brydon Michael Boyle Andy Burgen Alan Dixon lan McNeillie Pearl Roberts Maria Skudlarz Chair (to November 2024) Chair (from November 2024) Vicevchair Treasurer Retired November 2024 Retired November 2024 Appointed November 2024 Retired February 2025 Management Team Alison Jones Karen Ailen ChFef Executive Offic8r (CEO) I Company SeGretary Care Manager- Registered ca￿ Manager Audltors Salisbury & Company Business Solvlions Limited Statutory Auditors & Chartered Accountants Irish Square, St Asaph, Denbighshire. LL17 ORN Bankers National Westminster Bank plc. 5 Queen Street, Rhyl, LL18 1 RS co. no.. 6205600 YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU - GWASANAEfHAU GOFAL CROESFFfRDD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES {A company Ilmltsd by guaranteo) REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 Structure Governance and Mana ement Governing Document The organisation is a charitable company limited by guarants8, incorporated on 5 April 2007 and registered as a charity on 10 May 2007. The company was estsblished under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. In the event of the cornpany b8lng wound up, members are required to conlribute an amount not ex￿edIng £5. As a ¢harfty. the company is potentially exempt from tax on its charitsble activities under the provislons of the ICTA 1988 applying to charlties. Recrultment and Appointmont of Trustoes Individuals with an interest in the work of the Charity are approached to offer themselves for election as Trustees with a view to maintaining a broad mix of skills and experience. Potential trustees are invited to an intèrview and to attend meetings of the Charity before an appointmént is made. Trustee Inductlon and Tralnlng All Trustees are provided with a Trustee Pack ￿ntaining the relevant Charity Commission documentstion, the organisation's Business Plan and Risk Register and other infomation to ensur8 awareness of their rolès and responsibilities. They also attend occasional training sessions arranged by the Charity relating to aspects of their role. and are encouraged to attend courses and meetings organised by the national organisation. A folder is maintained for each Trustee which includes details of their professional background, DBSIPOVA checks, signed regulatory documents and trainlng ￿rtIfiCateS. Organisational Structure There are up to DN8lve Trustee5 who a￿ responsible for the strategic direction of the Charity. The full Board meets bi-rnonthly with tr40 subcommittees meeting in the intervening months. All Trustees are members of at least one of the kn subcommittees Finance and General Purposes (FGP), Care Provision and Strat8gic and Servi¢e Development (CPASS). Day to day management and administration Is delegated to the Chief Executive Officer and Management Team who m88t and consult regularly with the Truslees and attend Trustees, meetings. Related Partl8s The Charity is affiliated to the Carers Tnjst (Charity Registration Number 11451811. a UK charfty. Carers Trust provides Policies and Procedures which the Charity is required to adopt, offers support, guidance and training. arranges suilable insurance for the Charity and encourages ¢ommunication and diss8mination of good practice among nefv40rk partners. Risk Management The major risks to which Ihe Charity is exposed are reviewed by the Trust88s and a rlsk register maintained; where appropriate. systems and procedures are estsblished to fflitigate the risks in a¢Gordance with the Charity's Risk Management Strdtegy. Relevant Sections of the risk register are reviewèd at the sub-committee meetings with any issues raised being acted upon as necessary and referred to the full Board meeting. In addÉtion, the r8gist@r is revi8wed in full on an annual basis. ¢0. no.. 62056110 YMDDIRIEDOLAETH G0FAL￿R GOGLEDD CYMRU - GWASANAEfHAU GOFAL CROESFFYRDD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES (A company Ilmlted by guarantee REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 The Policies and Procedures provided by Carers Trust (as referred to above) are followed by the Charity. Internal control risks are minimised by the implémentation of procedures for authorisation of transactions and projects. Procedures are in place to ensure compliance with the health and safety of staff, clients and their families. Ob"ectlves and Aclivfties The objectives and principal activities of the Charity to benefit the public are encompassed within its Vision, Mission and Values as set oul below. The trustees. stsff and volunteers are guided by these slat6m8nts and the services provided by the organisation will always adhere to them. VISION Carers Trust North Wal6s Crossroads Care Serwces wants every carer In North Wales lo be recognised, supported and offered services to help Ihem maintain their own health and wellbeing. MISSION Carers Trust North Wales Crossroads Care S8ivices'. provides services within the diverse region of North Wales thal respond lo the needs of carers and the people they support, offering them peac8 of mind and understanding. works vlth carers and oth8r stakeholders lo influence service innovation and growlh. VALUES Carers Trust North Wales Crossroads Care Services places carers and the people they support at Ihe heart of everything we do. Trust - we understand that our services only respond to Carers, needs when they trust us to care forthe person they support. Involvement carers and the people they 5UPPOrt drive Carers Trust North Wales Crossroads Care Sernloes seNice design and development. Quality - by employing motivated, trained, qualified and committed staff. we ensure that our services are high quality, flexible, responsive and continually improving. Family friendly - we recognise that our seNice impacts on families and friends - not just the carer and the person they support- and so we design our services with that in mind. Availability and accessibility - we work lo make our services available and accessible to as many carers and people they support as possible. Dignity and respect- we always treal carers and th8 people they support with dignity and respect. Working for change - we work proactively with govemment and policy makers al national and local level to influence18gislation and practice. Partnership working we actively explore opportunities for estsblishing jolnt projects and relatlonships with other organisations that wlll irnprove services for carers and the people they support. Leaming - we leam from the good practice of others in order to improve our services for ¢arers and the people they support and we encourage others to leam from us. Language - we respect the diversity of culture and language within North Wales and ensur8 the delivery of a fully bilingual (WelshlEnglishl service as required. co. no: 6205600 YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU - GWASANAEfHAU GOFAL CROESFFYROD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES (A company limltod by guaranlee) REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 Ensurlng our Work Delivors our Alms The Charity is registered with the CIW (Care Inspectorate Walas) as a domiciliary care agency for both adults and children. It employ5 paid support worker5 to provide respite for carers. The work of the support workers is monitored regularly and their effectiveness and skills are assessed by their managers. Focus of our Work The objectives referred to above are achieved by the use of the following strategi8S= employing paid support workers to provide assistance, 8ither in the home or in the ¢ommunity, to alleviate the stresses experienced by carers., working w¢th other charitable organisations, local authorities and the Betsi Cadwaladr University Health Board (BCUHB), the Charity supplements and complements 8XiSting statutory services; providing high standards of reliabl8 S8IVIC8 from trained staff- ensuring that contacl with the Welsh-speaking public and carers is made in the language of their choice, followlng adoption by the Charity of th8 Carars Trust Wales Revised Welsh Language Scheme. seeking new and diverse sources of funding in order to improve the financial strength and sustainability of Ihe Charity. Tralnlng All stsff receive training and are qualified to a level commensurate with their roles. All CSWS participate in an ongoing training programme which includes the main aspects of care, health and safety, moving and handling, personal care, first aid, safeguarding. All slaff are registered with Social Care Wales. mandatory for car8 Staff working in Wales. The Charity has a target of 1000/. qualificakn'on for CSWS to at least Level 2 QCF Stsndard in Car8 - currently 96% have attained this level with 33V¥ also having attained Level 3. The CEO and Care Manager hold relevant Carelmanagement qualifications. The CEO has undertaken both generic and sp8¢ialist Train the Trainer courses and is able to deliver health and safety, POVA, food hygiene. infection control, fire safety and manual handling training internally to staff. Both are registered wilh Social Care Wales as per current requlrements across Wales. Deliverln Publlc Beneflt The Trustees confirm that they have referred to the guidance contalned in the Charity Commission's general guidance on public benefit when reviewing the Charity's objectives and activities and in developing strategy for the futurè. In particular. the Truslees consider how planned activities will contribute to th8 aims and objactives. All our Charitable activities focus on th8 provlslon of respite care Sn some fomi and are undertaken to further our charitable purposes for the public benefft. Who usad and beneflted from our servlces Carers Trust North Wales continued lo r8¢eive the acknowledgement and support from Ihe statutory sector.. 43% of referra15 came from Social Services and -31 /0 from the Health sector ￿th the balance Coming from carers. their families and fri8nds. and partn8r5 in the voluntary sector. co. no: 6205600 YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU - GWASANAEfHAU GOFAL CROESFFYRDD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES (A cornpany limitsd by guarantso} REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 In Continuing to cary out its objectives, 31,123 hours of care were delivered to ¢arers and their families in North Wale5 and Ceredigion through OLrr traditional respite services, providing benefit to both car8rs and the people for whom they are caring. Alongside the one lo one traditional respite hours provided to carers in 2024-25 we also continued to offer information, advice and activities to carers and cared for living with dementia across North Wales. Via our six Dementia Centres across North Wales, we offer sUPPOrt to both individuals living with dementia and their unpaid carers and wider family Members and friends. We also facilitated children's groups and 1-1 sessions across Conwy. for those children with very Complex needs. Feedback from the carers who us8 our services (groups and one to one) reports an improvem8nt in their own health and wellbelng and a feeling of being supported in their caring role, thereby allowing them to continue caring for a longer time. We continued to access funding for essentials and 5UPPOrted over 800 unpaid carers across North Wales in 2024- 25. We did this in 8 variety of ways, including providing food parcels and laptops and school equipm8nt to unpaid carers and their families. We also facilitat8d trips and days out. Our health funding allows us to offer support to unpaid carers who have appoinlments to attend to Ih8ir own heallh needs or who are experiencing stress or are just generally unwell. We delivered this service to 511 carers, Wlth 3,885 hours throughout the financial year. Achlpvements and Perfomia Only a few years ago, the Charity was almost entirely dependent upon seNice level agreem8nts with the six local authorities of North Wales and BCUHB. While funding from the local authorities continues, the nature of that provislon has changed over time and now also includes funding on Spot, Brokerage and Voucher bases. As noted in previous years. an increasing level of group work with children and adults is now provided with funding from the local authoritses and BCUHB, Carers Trust, Families First, other charitable fijnding and fundraisers. The work with children has be8n 8Xtended with the award of additional funding of £45.000, for three years from September 2022. by the Waterloo Foundation to support carer5 With children with complex needs in Denbighshire and Conwy. Gwalla Care Servlce This seryice has been developed over a number of years to improve Ihe Ghoice available to carers, to allow them to purchase additional care from the Charity and take advantage of the high qualty care we provide. The service continues to be adively promoted and the number of Gwalia Care hours delivered Sn Ihe year was 3,467, Dementla Centres Carers Trust Norui Wales Crossroads Care Services is now commission8d to manage six Dementia Centres pan North Wales in partnership be￿een BCUHB, Ihe six North Wales local authorities and the Welsh Gov8mmenl. This financial year 2.481 individua15 and their unpaid ¢arers have been supported. We offer this support in a variety of ways including 1-1. groups, training and online. We also offer a service whereby a person with dementia attends a centre for a day and their carer g8ts a long day of respite whilst we offer care to their loved one. The rents and activities fvndlng for the o). no.. 6205600 YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU - GWASANAEfHAU GOFAL CROESFFYRDD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES (A company limited by guarantee) REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 centres are being met by the Welsh governm8nt until March 2025. The funding for th8 centre coordinators is in place until March 2027. Well-belng and Inclusion We continu6 to utilise funding of £343.266 which was sourced from the Welsh Gov8mment (administered by Carers Trust Wales) to fund three Wellbeing & Inclusion Officers during the period from October 2022 to March 2025, and to provide small grants lo unpaid carers. Flnanclal Revlew The Charity's staff and trustees continue to implement slrict financial controls, continually se8king new sources of Income and working to realistic budgets. The Ststement of Flnancial Activities for 2024-25 shows a surplus of £6,085 on unrestricted fvnds during the year and a decrease of £22,185 in restricted funds. At the end of the year the total n&t assets of th8 Charity were £590.876 of which £180,895 represented unrestrirted funds and £409,981 rastricted funds (including £75,694 designated). Prfnclpal Funding The Charity continued to receive support from th8 Statutory sector across North Wales and Ceredigion and while the majority of the funding during the period was r8ceiv8d from the County Councils, BCUHB (pan North Wales) and the Welsh Government, significant additional SUPF)Ort (in kind andlor pecuniaryl was recerved from.. Families Firsl. Welsh Govemmenl via Carers Trust., Waledoo Foundation.. Other charitable organisations and trusts: Fundraising activities and donatlons from staff. Trustees. ex staff. carers. and the public. Reserves Policy The Charty needs lo retsin reserves to safeguard its S8rvic8 delivery commitments in the event of delays and uncertainty in the receipt of grants and other income. It must also ensure that it is in the position to meet the potential redundancy cost of Fts employees, many of whom are longstanding. The Charity holds both unrestricted and restricted funds together with an element of each as designated funds: unr8Strfcted funds are those available for use at the dlscretion of the Board of Trusl8es in furthèran￿ of the general objecttves of the Charity: restricted funds are those subject to restrictions on their expenditure impos&J by the donor or through terms of an appeal. These include funds which, if not for a geographical restriction, would otherwise be included as unrestricted funds. Although these funds are exp8ndable as rf unrestricted. they may only be expended in the relevant geographical area: designated funds are both unrestricted and reslricted fiJnds (due to geographical restriGtion} earmarked by the Trustees for particular purposes. co. no: 6205600 YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU - GWASANAETHAU GOFAL CROESFFYRDD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES (A company limtted by guarantee) REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 Plans for Future Perlods The Trustees continue lo support the staff with the implementation of the Chartvs business plan which includes clearly stsled strategic aims havlng regard to the VisK)n. Misslon and Values of the Charity (included above). The Charity continues to strengthen its position by developing existing relalionships but also diversifying into new ones. Service development continues and the Charivs working praCti￿S will continue lo be reviewed, improving flexibility of seNice as required by bolh carers and funder5. Looking forward, financial and practical support for the fijture will be provided by: continuation of local authority and BCUHB fijnding into 2025-26- continuation of Families First and Wat8rf¢)o funding for work with families wlth disabled children in Conwy; further development of dementla Centres and related activities across North Wales lo provide infomation and practical support to people with a diagnosis of dementia and their carers. Joint funding will continue from BCUHB (and Welsh Govemment) and th6 six North Wales local authorrties to pay for the staff roles but the centres will be paid for from a mix of fvnding including Garfield Weston, Gwynt y Mor and Denbighshire Key fund. Reserves will also be ulilised to manage the shortfall. extension of the work of the now four Wellbeing and Inclusion Officers. Three of thes8 ar8 funded by the W81sh Government, and one through reserves. continuation of the Amser Ni project which ¢ommen¢ed in 2023-2024 funded by the Welsh Government through funding managed by Carers Trust Wales. This will support the Wellbeing & Inclusion Officers with funding for actNities, groups and outings for unpaid carers. their families and the people they care for. Funding applications continue to be prepared and submÈtted by the Management Team in order to maintain and develop services to car8rs and their families across North Wales. Ros onslblllties of the Trustses The Tnjstees are responslble for preparing the Report of the Trustees and the financial statements In accordan¢8 with applicable law and United Kingdom A¢¢ounling Standards {United Kingdom G8nerally Accepted Accounting Practice). Company law requires the Tmstees to prepare financial statements for 8ach financial year which give true and fair view of Ihe state of affairs of the charitable company and of the incoming resources and application of resources. including the incomè and expenditure, of the charitable company for that period. In preparing those financial statements. the Trustees are required to select suitable a¢counting policies and then apply them consISten￿Y. observe Ihe methods and principles in the Charity SORP; make judgements and estimates that are reasonable and pruden( prepare the financlal statements on the going concern basis unless It Is inappropriate to presume that the charitsble company will conts'nue in business. co. no.. 6205600 YMDDIRIEDOLAETH GOFALWYR GOGLEDD CYMRU - GWASANAETHAU GOFAL CROESFPfRDD CARERS TRUST NORTH WALES - CROSSROADS CARE SERVICES {A company Ilmlted by guarantee) REPORT OF THE TRUSTEESIDIRECTORS FOR THE YEAR ENDED 31 MARCH 2025 The Trustees are responsibl8 for ke8ping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that th8 finan¢lal statemenls comply with Ihe Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities, Statement as to Dlsclosure of Infomiatlon to Audltors In so far as the Trustees are aware.. ther8 is no relevant audit information of which the charrtable company's audilors are unaware., and the Tfustees have taken all steps that they ought to have taken lo make theMSe￿eS aware of any relevant audit information and to establish that the auditors are aware of Ihat information. Auditors Salisbury & Company of St Asaph continued as the Charity's auditors during the year and have expressed their willingness to continue in that capacity. In preparing this report, the Trustees have taken advantag8 of the Small companies. exemptions provided by s8Ction 415A of th8 Companies Act 2006. By order of the board Allson Jones Company Secretary 25 November 2025 co. no: 6205600 mddiritdolaeth Gofa wa anaet rs Trust North Wal•s - Opinion We have audited the financial Statements of Yrnddiriedolaeth Gofalwyr Gogledd Cymru Gwasanaethau Gofal Croesffyrdd / Carers Trust North Wale5 Crossroads Care Services {the 'charitable ¢ompany'l for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balan￿ Sheet the Cash Flow Statement and notes to the financial statements. including a summary of significant accounting policies. The financial reporting framewuTk that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements.. give a true and fair view of the state of the charitable compan￿$ affairs as at 31 March 2025 and of its incoming ￿SOurceS and application of resources, including its income and expenditure, for the year then ended.. have been properly prepared in accordance with United ￿ngdoM Generally Actspted Accounth"ng Prarttce-, and have been prepared in accordan￿ with the ￿qUIrements of the Companies Act 2c(J6. Basis for opinlon We conducted our audit in accordan￿ with International Standards on Auditing IUK) IISAS (UK)) and applicable law. Our responsibilities under those standards are fvrther described in the Auditors, responsibilities for the audit of the financial statements section of our report. We are independent of the charitable mmpany in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UL induding the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence y￿ have obtained is sufficient and appropriate to provtde a basis for our opinion. C¢n¢lusions relating to going t of the appropriateness of the collertive competsnce and capabilitie5 of the engagement fram included consideration of the engagement team'5 knowledge of the industry in which the client operates in and understsnding of, and practical experience with. audit engagements of a similar nature and complexity through appropriate training and partiopation. There are inherent limitations in the audit procedures described above. We are less likelyto become aware of instsnces of non-compliance with laws and regulations that are not closely related to events and transactions reflected in the financial statements. Alw, the risk of not deterting a material rni55tatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment Our audit Procedures are designed to detect material misstatement. We are not responsible for preventing non- compliance 01 fraud and cannot be experted to detect non-compliance with all Iow5 and re9ulations. Vse of our report Thi5 report is made solety to the charitsble companY5 members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we mighi state to the charitsble company's members those matters we are required to State to them in an auditors, report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitsble company and the charitable companvs members as a body, for our audit worl for this report or for the opinions we have fomied. fJ,4-JC. fj £,/J I ).] Aled Roberts BA (Honsl FCA Isenior Statutory Auditor) for and on behaif of Salisbury & Company Business Solutions Limited Statutory Auditors Chartered Accountant5 Irish Square Upper Denbigh Ro&d St Asaph Denbighshire LL17 OP Date". -.?fy-Il-I Ymddlrl•dolaoth Gofalwyr Gogledd Cymru - Gwasanafrthau Gofal Croe5ffyrdd Car•r5 Trust North Wales - Crossroads Carg Sgrvlces Statem•nt of Financlal Actlvltles {includin9 Income and Expendlture A¢Gount) fr•r the yoar ond8d 31 March 2025 Unre8lrict8d Reslrkted funds funds Totsl 2025 Total 2024 Not Incomg from Donotions and legaciès 3,252 20.317 23,569 16,849 Charitabtg acfjvmes Carers, 8UPPCrt 84.792 1,160,116 1,244.908 1,293,914 Inv&slments 8.201 8.201 989 Total incomo 96,245 1,180.433 1.276.678 1,311,7S2 Expendltur• charl18b￿ 8¢1Mtles Carers, support 90,1eo 1,202,618 1.292,778 t,256, 701 Totsl expandhur• 90,160 1,202,618 1.292.778 1,256.701 Not Incom￿le¥p•nd[tur0} 6,085 (22.1851 118,1001 55,051 Transfer behve8n funds 13 Not M0￿ment In fund$ 6,OBS 122.1851 118.1001 S&051 Recon¢lllatlon of fund$ Funds at 1 WI 2024 174,810 432,166 606,976 551,925 Fund$ at 31 March 2025 180,895 409,981 590,876 606,976 The notes on pago5 15 to 24 fom) part of these fln8nd8181alement3. co. no.. 6205600 12 Ymddlrledolaeth Gofalwyr Gogledd CymN- Gwasanaethau Gofal Croesffyrdd Carers Trust North Wales - Crossroads Care SeThlc&s Balance Sheet a$ at 31 March 2025 Not• 2025 2024 Ftxed ass•ts Tanglble assets 1Q 1.590 3, 180 Currnnt assgts Debtors Investment (short term bond$l Cash al bank and in hand 46.828 175.427 513,161 47,430 256, 772 422. 109 735,416 726,31 i Cr*dltors." amounts falllng due In less than on• year 12 (146.1301 (122.515) Net ¢urr•nt •ss•ts 589,286 603,796 Not a8S•tg 590,876 606,9T6 Chartty fund$ Unrestricted hjnds Undesonaled Dgsignated 180.895 Ir4.810 180,895 174,810 Rostrid8d funds Undeslgnated Designated 13 14 334.287 75.694 356,472 75,694 409,981 432.168 Total funds 590,876 604976 These flnandal statements have been prepared in occordance with the 8poclal pro￿810n$ of Part 15 01 the Companle$ Aci 2006 r8lallng to small charitsble wmpgni8S. Jproved by Ihg Board of Tru$t¢gs an 25 Ncvtmber 2025. and *ned on Ihoir bgham ts￿. John Rees Iwwchair) Davld Brydon (Treasurer) The notes on pages 1510 24 lorn part of Ihaso flnancl81 stalem?nts. co. no.. 6205600 13 Ymddlrlodolaeth Gofalwyr Goglodd Cymru . Gwasanaothau Gofal Croosffyrdd Carers Trust North Walos . Crossroads Carg Services statem8nt of Cash Flows for th• yoar énded 31 Ma￿h 2025 2025 2024 Cash flows from oyrntlng activltlos: N8t CO8h provkled by operating activitk8S 9,707 11,953 Cash flows from 1Th￿stIng actlvltl•¥: Purchase oftangible flxed assets Investment bond 81,345 (85,904) Net Cash usgd In Investmont acyvftles 81,345 (85,904) Change In cash & cash equivai8nts in Ihe reportlng period 91,052 173,957) Cash & cash equivalents at th• start of the reportlng period 422.109 496,060 Cajh & cash equlvahnls at the end of tho reportlng porlod 513,161 422.109 Reconclllatlon of n•t Incom• to n•t flow from •pgrating a¢lvitl•s Net income for the roportlng perlod 116,1001 55,051 Adjustments for: Dopraclatbn 1,590 1,672 (Inc￿seYd8cr*aS8 in debtors 602 4.460 Incre8solld8croa8e) In Credlto 23.615 f49,23QJ 25,807 (43.098) Not eash provld•d by op8r4tlny a¢tfvttlos 9,707 71.953 An￿￿[8 of ￿$h & cash •qul¥¥knts Cash In hand 513.181 422.109 Total cash & cash equlv4lents 513.161 422, 109 co. nLt: 6205600 14 Ymddlrledolaeth Gofajwyr Goglodd Cymru - Gwasanaethau Gofal Croesffyrdd Carers Trust North Walos - Crossroads Care Servlees Notes to the Accounts for the year ended 31 March 2025 Aecountlng pollci•¥ The prfncipal accounting pollciès adoplgd in the preparation of th• financial siatements are sel out belthv. They have been applied consistently durfng the period. o Basls of prnparation The financi81 Statements have been prepared in accordance wtth the Companies Act 21]06 and the Charities SORP (FRS 1021'Accounling and Reporbng by Chariti88= Statement of Recommended Practice appllcable to charities preparfng their accounts in accordance with the Financial Reportlng Standard 102 leffectfve January 20191,, and the Flnan¢ial Reporttng Standard 102 (offective J8nuary 20191. and on the going concem ba&s. Assets and Ilabllitios are initsalty recognfsad at historical cost transaclon valug unless olheTh¥lse slated In the relevant a¢eountlng policy. The figures in the a¢¢ounls are rounded lo the nèarg51 £ and the presentational Gurency Sleding. The charity the deffnlth?n of a publlc benefft enlrty under FRS 102. b Fund accountlng Unrestricted funds are available for use at the dksGrgtion of the Board of TN$toes in furtheranee of the g8n8ral objecuves of the chartty. Designated fund$ are unreslrfcted fund$ and restricted funds {due lo geographical re8lrictwJn as roferred to below) eamarked by the Board of Trustees for particular PLrrpos8s. R881ri¢ted fijnds 8re subleeted to re5trtc￿nS on theSr exp¢ndlluTe imposed by the donor or through the terms of an appeal. This Includes funds which, if not for a geographlcal restriction. woukl otherwisè be Included a3 unreslrided funds. Although these funds are expendable a5 if they were unrestrict•eJ. I may only be thus experKled in th8 geographlcal area to whKh they have been awarded. In¢ome reco9nltlon l income is recc*ani8od once the charity ha$ entilemnt to the income, it Is probable that the In¢ome wlll be received and th¢ amunl of the Income recervable can be measured ￿l￿bly. The followtng gpeclfic pollcies are applw to particular categories of In¢ome.' Donations are induded In full In the Stalement of Financtal A¢trvrties when receNable. PayTnents on ac¢ount of legacles are recognlsod when gnlmament Is cMfirmed. Where there remair uncertainly re9ardlng th¢ lolal amount of an anli¢ipaled legacy this wili not be rfj¢ognisod (but 8 calculated estimate may be discbsed where apprO￿at￿). Granls. vthere entitlement is not COnd￿'0nal on the delivery of a $peclffc performance by the charity. are recognised when the charity becorne5 uncondltionally entitled lo the grant. Donated servtis and fa￿[￿￿eS are in¢luded at the value to the charity where this can be qu8ntirted. The value of servicès provid8d by the Board of Trustees has not b8en induded. Investment In¢ome 15 included ￿en recefvable. Income from grants or conlract8. Nthef& r6ktad to perfomiance and spacfflc ddiverables. are accounted for as the chafity eams the rbht to the Gonsideratton ty its performan￿. o no." 6205600 15 Ymddlrledolaeth Gofalwyr Gogledd Cymru - Gwasanaethau Gofal Croesffyrdd Carers Trust North Wales - Crossroads Care Servlces Notes to the Accounts for the year ended 31 March 2025 (contlnued) d Expendlture r8Gognltlon Expenditure Is reco9nlsed on an accruals basis when a liabilrty is incurred. Expenditure includes any VAT whlch cannot be recovered. and this L8 included as part of the expenditure to whl¢h11 relates. Expenditure on charlable actNities oomprises those costs Incurred by thè charity in the delivery of its actwilies and SerV￿e$ for its beneficiaries. It includes both the d1￿¢1 costs and support costs rélating to such activEties. Staff cosls and overhead 8XP8n$es are allocated to the are88 dire¢tty when identifiable., central office and other support costs borne cènlralty are allocated lo the areas in proportion lo the care hours provKled lo each area as this is in line wth the ¢enlral office staff lime and other resources spent on those aclfvltv&s. Operatlng leases Rentals payable under operating leases, where substanllally all the risks and rewards of ownership remain with the la$sor, are charged to the Sialement of Finan¢ial AGlivi118s in the year In which they fall due. f Tanglble flxod assets and depr•clatlon Tangible fixed a$$els Icosts'ng indivrdually in exces$ of £1,00018re ststed al cost less accumukiled d8pr8ciation. Tangible frxed assets are depreciated on a straight line basis over thelr esllmated u$•fvl lives as follows- Asset C8t8gory Office equipment Annual 25% g P8nslons Tho charity contrfbut8s to d¢fln8d conlributi)n penslon schemes on behaw of some empbyees. The assets of these schemes ¥re entirgly separate to those of the charfty. The pen$ton ¢ost shown represents contribut￿)nS payablo by the ¢hgrily on behalf of the empknyees. h Company statu$ The charity is a company Itnmted by guarantee. In the event of the comp8ny belng wound up, the liabilty In reSp￿t of the guar8ntee L8 Ilmlted to £5 per ￿mber of the company. l Golng con¢èrn At the time of approvtng the financ￿1 Ststements, the Trustees have a reasonable exp8¢tatlon that the charfty has adequate resources to contlnue In operational existence for the foreseeable lulure. As Such. the trustee5 continue lo adopt the gothg concem basis in preparing the financial statements. co no.. 6205600 Ji Iill}Iliiiil i 1 115 Ymddlrledolaeth Golalwyr Gogledd Cymru . Gwasanaethau Golal Croesfyrdd Carors Trust North Wales - Crossroads Care Servlcps Notes to the Accounts for the year anded 31 March 2025 (contlnued) 5 Expenditure Support c0s￿c0sts bome centrally Project costs staff costs Total 2025 2024 Charltable actlvltles Anglesey Conwy Flinlshlre Gwynedd Denblghshire Wrexham Cerediglon Dementia Centres Wéllb¢ing & Inclusion Arnser North Wales- Gwalla North Wales - HO 92.330 186,568 49,803 23.956 53,093 11,427 116,286 239.661 61,230 86,136 232,201 58,244 3.226 42,677 20.810 85.878 397,272 156,495 79.673 83,458 10,637 46,176 18,515 55,068 263.002 89,935 46,804 70,686 104,180 10.813 4,487 15,932 56,989 23.002 71,000 388.474 162,787 83,189 83,399 6,761 125,472 72,852 36,385 12,713 (132,4211 35,002 1.023,067 269.711 1,292,778 1,256, 701 2024 1.006 844 249,857 1.256, TOY Corporatlon tax The Gharfty is exempt from corporaUon tax on its charitable advltles. 7 Net Incomo11oxpondtturo) This Is stated after charging.. 2025 2024 AuditoV8 remuneration Depreciation 9,518 1,590 4,200 1,672 Auditovs rerrntneration ¢ornprisod'. Audit Accountsncylbookkoeping 4,718 4.800 eo. no: 6205600 18 Yrnddlrledolaoth Gofalwyr Gogledd Cymru - Gwasanaethau Gofal Cro•sffyrdd Cargrn Trust North Wale$ - Crossroads Care Sorvlces Notes to th¢ Accounts for th8 year ended 31 March 2025 (contlnued) e Staff costs Staff rnsts during the y8arwere as follows: 2025 2024 Wages and salarfes Social s8curSty costs Pènslon costs Mileage costs 887.508 64,486 13.247 57.840 867,536 60,722 12,807 65,779 1,023.067 1,006.844 Thg average number of amployees during tho period wa8 as follows= 2025 2024 Chigf Execullve Officer Reglstered Care ManagerlDèveloprngnl $18ff Adminislratson staff Carer support workers Project workers 3S 37 12 52 55 The CEO an¢J Registered Care Manager worked ful￿tIM0 hours while thg administrallon 5tsff worked up to 35 hours per week. pro￿¢1 and ¢arer support workers, hour3 varied. No erftployees recelv8d omoluments exceeding £60.000 per annum. 9 Trnstee remunoratlon and •xpan898, Ind r•latsd party tr•nsa¢ttons Trustees recgrvad travel and Bubsislence expenses during tho yoar of £6712024- £nlll. No trust88 Of other person rglatgd to the thartty had any personal Inlore¥t In any contract or transa¢tton nlere<1 Into by thg charbty during the year. (>J. no-. 6205600 19 Yrnddlriedolaeth Gofalwyr Goglgdd CYMTU - Gwasanaothau Gofal Cr005ffyrdd Carers Trust North Wales- Crossroad5 Caro Servlces Notes to the Accounts for the year ended 31 March 2025 (contlnued) 10 Flx•d assets: tangibl• assets Office equlpment Cost Al 1 Aprtl 2024 Additions 8.483 8,463 D•proCtatlon At 1 Aprfl 2024 Charge lor year 5.303 1.590 6,893 N•t book value Al 31 March 2025 1,590 Al 31 March 2024 3,180 11 Debtorg 2025 2024 Trade dèbtors Sundry deblors and prep8yments 42.478 4,350 45.OTO 2,360 46,828 47.430 12 Credltors: amounts falllng du• In I￿$ Ihen ono ￿ar 2025 2024 Twllon and soclal secLtrlty Other credltors Receipts in advance Accruals 14.547 84,274 41.244 6.065 15.079 82,526 14.098 10,812 146.130 122.515 ¢0. no.. 620￿00 20 Ymddlrledolaeth Gofalwyr Goglodd Cymru - Gwasanaethau Gofal Croe8ffyrdd Carers Tnjst North Wales - Crossroads Care Serrflces Notes to the Accounts for the year ended 31 March 2025 {¢ontlnued) 13 R•stricted funds . und•slgnat•d Asati ril 2024 Incomlng resource3 Outgoing r8siwrcas Asa131 March 2025 Transfers Anglesey Conwy Fllntshire Gwnedd Denbighshire Wroxham Ceiedigion Dementia Centres Wgllbelng & Inclvsion Amser 46,299 85,618 48,755 4,532 11.838 16.205 4.868 107.938 15.419 15,000 118,238 251,771 55,807 1116,286) {239.6611 161.2301 110.9181 37,333 97,728 33,423 4,532 7.738 14.692 6.872 86,550 15,419 30,￿)0 19,709) 52,889 21,489 73.004 367.086 142.160 98,189 156.9891 (23,0021 171.0001 1388,4741 {162,767) 183.1891 20,627 Totsl 356,472 1.180.433 11,202.6181 334.287 2024 30 1.213,879 1. 162.606 356,472 Restricted fvnds arg Subjected to restricti¢)ns on their expenditure Imposed by the donor or through the temis of an appeal. Thls Indudes funds which, rf not for a geographi￿1 rgstrictlon, would olh8rwse be inGluded as unrestricted fvnds. Ajlhovgh these lunds are expendable as M they were unre$trfGled, they may onty be thus expended ￿ the geographi￿1 area lo svhi¢h thèy have boen aw8fOed. Follo￿￿9 consirjeralion of the rostricled funds and their nature. and having decided lo designate funds Inolg 141. the Iruslees consider if approprlale to designole part of these fttnds for lulurg use. co no: 6205600 21 Ymddlrledolaeth Gofalwyr Goglodd Cymru . Gwasanaethau Gofal Croesffyrdd Carors Trust North Wales - Crossroads Care Servi¢os Notes to the Accounts for the year ended 31 March 2025 (continued) 14 Deslgnated funds Desiqnaled In year Asat1 April 2024 Redundancy As8131 March 2025 Legacy Olh8r Anglesay Ccnwy Flintshire Gwynadd Denbighshtre Wrnxham 32.694 7,000 16,000 112.0001 10,000 22.000 32,694 7,000 16.000 112,000) 10,000 Totsl 75,694 75.694 Tho Iruslees wish to fom)ally provldg for wlentlal future liabil￿as. The abov9 funds are thosa desKJn8ted by the tru818es for fvlure tsse and are calculated as follows.. Redundancy- 8 eontrlbutfon towards polgnual future redundancy co8ts18 provid8d for. LegaGy (Anglesey ontyl- f¢x additKJnal care provlsion durtng future year8. Theodore Wood Tn￿l- these fvnds are to be Used to fund work in Anglesey. co no.. 6205600 22 Ymddlrledola•th Gofalwyr Gogledd Cymru . Gwasanaethau Gofal Croesffyrdd Carers Twst North Wales - Crossroads Care Servlcés Notas to the Accounts for the year •ndod 31 March 2025 {contlnued) 15 Analysls of net assots b•tw•en funds FLrnd balances al 31 March 2026 are represented by.. Restricted Unrestricted fiJnds fijnds Total Fixed assets Current assets Creditors.. amounts falling due Sn ￿$S than one year 1,590 325.435 1146.1301 1,590 735,416 1146.1301 409.981 Total net assats 409,981 180,895 590,876 2024 432, 166 174810 606,976 16 L•￿8 commlbnonts Minlmum annu41 le•se payments under non-cancellabla opèrating ￿a$05 f811 due as follows= 2025 2024 Explry dale: Within one year Behveen one and years Betweeft tw? and fwe years Over fve years 44.007 44,757 51,965 3,707 38, 158 19.980 2,452 17 Ultlmats ¢ontrolllng party The ultimate controlllng party ofth8 Chadty L8 Ihe Board ofTw$teeslDthtors. co no.. 6205600 23 ## **Report of the Independent Auditors to the Members of** ## **- Ymddiriedolaeth Gofalwyr Gogledd Cymru Gwasanaethau Gofal Croesffyrdd Carers Trust North Wales - Crossroads Care Services** ## **Opinion** We have audited the financial statements of Ymddiriedolaeth Gofalwyr Gogledd Cymru - Gwasanaethau Gofal Croesffyrdd / Carers Trust North Wales - Crossroads Care Services (the 'charitable company') for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements: - give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended; - have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and - have been prepared in accordance with the requirements of the Companies Act 2006. ## **Basis for opinion** We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. ## **Conclusions relating to going concern** In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report. ## **Other information** The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements, or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. 9 ## **Opinions on other matters prescribed by the Companies Act 2006** In our opinion, based on the work undertaken in the course of the audit: - the information given in the Report of the Trustees for the financial year for which the financial statements are prepared is consistent with the financial statements; and - the Report of the Trustees has been prepared in accordance with applicable legal requirements. ## **Matters on which we are required to report by exception** In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees. We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion: - adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; or - the financial statements are not in agreement with the accounting records and returns; or - certain disclosures of trustees' remuneration specified by law are not made; or - we have not received all the information and explanations we require for our audit. ## **Responsibilities of trustees** As explained more fully in the Statement of Trustees' Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so. ## **Our responsibilities for the audit of the financial statements** Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below: Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. Owing to the inherent limitations of an audit, there is an unavoidable risk that material misstatement in the financial statements may not be detected, even though the audit is properly planned in accordance with ISA (UK). We obtained an understanding of the legal and regulatory frameworks applicable to the charity and the industry in which it operates through our general commercial and sector experience and discussions with management. We determined that the following laws and regulations were most significant: The Companies Act 2006, FRS 102 the ‘Financial Reporting Standards applicable in the UK and Republic of Ireland’ and relevant UK tax legislation. In addition, we concluded that there are certain laws and regulations that may have an effect on the determination of the amounts and disclosures within the financial statements such as Health and Safety laws and regulations. We assessed the susceptibility of the charity’s financial statements to material misstatement, including how fraud might occur. Audit procedures performed by the engagement team included: 10 - Discussions with management, including consideration of known or suspected instances of non-compliance with laws and regulations or fraud; - Obtain an understanding of the internal controls that management have in place to prevent and detect fraud; - Challenging assumptions and judgements made by management in its significant accounting estimates; - Reviewing the financial statement disclosures and assessing the appropriateness of the accounting policies used; - Identifying and testing journal entries, in particular manual or unusual entries; - Obtaining third party confirmations of all the charity’s banking arrangements; - Performing analytical procedures to identify any unusual or unexpected relationships; - Conclude on the appropriateness of the directors' use of the going concern basis of accounting. The assessment of the appropriateness of the collective competence and capabilities of the engagement team included consideration of the engagement team’s knowledge of the industry in which the client operates in and understanding of, and practical experience with, audit engagements of a similar nature and complexity through appropriate training and participation. There are inherent limitations in the audit procedures described above. We are less likely to become aware of instances of non-compliance with laws and regulations that are not closely related to events and transactions reflected in the financial statements. Also, the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment. Our audit procedures are designed to detect material misstatement. We are not responsible for preventing noncompliance or fraud and cannot be expected to detect non-compliance with all laws and regulations. ## **Use of our report** This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed. Aled Roberts BA (Hons) FCA (Senior Statutory Auditor) for and on behalf of Salisbury & Company Business Solutions Limited Statutory Auditors Chartered Accountants Irish Square Upper Denbigh Road St Asaph Denbighshire LL17 0RN Date: ............................................. 11