AS AMENDED Charity registration number 1118563 (England and Wales) Company regislration number 06068486 BASSETLAW CITIZENS ADVICE BUREAU . (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 •AEtrIP3V00* 1811212025 COMPANIES HOUSE A06 #214 BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) LEGAL AND ADMINISTRATIVE INFORMATION Trustees . A Deakin M Hoop8r 8 Harrison G Roberts D Hickman J Quek P Dorans J Walker (Appolnted 29 April 2025> Secretary K Whitlam Sonlor management Arthur Deakin Mark Hooper Alan Rhodes Anne Callaghan Ka￿n Whitlam Chair Treasurer I Vice Chair BDC Represenlalive MDC Reresentative Chief Executive Officer Charity number (England and Wales) 1118563 Company number 06068486 Registered office 100-102 Bridge Street Worksop Nottingharnshire S801HZ Auditor Wells Richardson Cannon House Rutland Road Sheffield Soulh Yorkshlre S3 8DP Bankers Natwest Bank plc 69 Bridge Street Worksop Nottinghamshire S801DR BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) CONTENTS Page Trustee's report Independent auditorfs report 8-10 Statement of financial activities Balance sheet 13 Statement of cash flows 14 Notes to the financial statements 15-33 BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) TRUSTEE'S REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 202a The Iruslees present their annual report and financial statements for the year ended 31 March 2025. The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charity's governing document, the Companies Act 2006, FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102}'. Objactlves and activiti•s Objectives The charity's objectives (Objects) are specifically.. to promote any charitable purpose for the public benefit by the advancement of education, the protection and preseNation of health and the relief of poverty, sickness and dislress In partlcular, but without limllalion for the benefit ol the community, predominantly but not exclusively In the districts of Bassellaw and Mansfield, other Nottinghamshire districts and districts in nearby countl8S. In particular the company operates as a Local Citizens Advice (LCAI office under Ihe membership scheme of Citizens Advice. We provide free, confidential, impartial and independent advice on many topics including debt. welfare benefits, energy issues, housing, employment, consumer and family matters. During the year we had a service delivery agreement with key funders: Consumer Advlce and Law SeNice (CALSI for the provision of debt advlce in the Bassetlaw and Mansfield area. as part of the East Midlands Money Advice (EMMA) service. This work is funded by the Money Advice and Pensions Service IMAPS>. Macmillan Cancer Support for the provision of welfare benefits advice and support to those affected by cancer within the Bassetlaw area. Energy Redress for the provision ol advice and support to those affected by fuel poverty and to reduce inequalitieslissues with energy usage. Funded through the Energy Industry Voluntary Redress Scheme, www.ener redress.or .uk. Integrated Care Board (ICB) through the Bassetlaw Place Based Partnership IBPBP) Income Maximisation & Debt Recovery project. The aim of the project is to ensure that effective debt support advice and income maximisation support is offered to individuals experiencing mental ill health lo improve quality of life. increase and improve engagem8nt with services, increase vthole health and self- management in order lo promote recovery and wellbeing. Bassellaw District Council to support local people with enqulries for welfare benefits and the Ct)st of Living crisis. Mansfield District Council - to deliver advice and support to Mansfield residents struggling as a result of the cosl of living crisis by providing general advlce on many Issues, includlng debt, welfare benefits. energy, housing and consumer advice. Notts County Council . to deliver advice, training and supervision to directly help local vulnerable people within our District. This a150 included being a referral partner for the Household Support Fund. The National Lottery (TNL}- project provides In￿epth advice and support for vulnerable people. Our aim is to reduce health inequalities and deprivation by providing specialist tailored support to residents with health Conditions especially those facing poverty andlor a life-limitlng diagnosls. Citizens Advlce North Nottinghamshire relies heavily on th8 generous support of its volunteers to maintain the service which it provides. The costs of our volunteers (other than expenses) are not included within these accounts. The frust8e Board offers its thanks to our fantastic volunt88rs for the amazing work they do, without which Ihe company could not deliver our advice service to the extent and reach Ihat we do. Without our incredible volunteers giving Ih8ir support, time. commitment and knowledge lo our seNice delivery. The financial value of our volunteers in 24-25 is £565.763. BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) TRUSTEE'S REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Activitles We maintained or developed the following activities.. An increased digital and face-to-face service r8aching urban and rural locations. with regular general advice services from our Retford. Worksop and Mansfield offices, together with additional outreach venues wilhln Bassetlaw, and Mansfield. Welfare benefits, money managemenvdebt, support for Ihose living with cancer, housing, mentsl health and energy specialist advice services. Information is promot8d via the intern8t and through our social media channels of Facebook, Twitter and our website.. www.canns.or Strong relationships with key stakeholders and funders which allows us to collaborallvely react to support the needs of our community. We have developed our knowledge of the health and wellbeing needs of the community through our work with the Bassellaw Integrated Care Partnership. Publlc benoflt The trustees have paid due regard to guidance issued by the Charity Commission in deciding what activities the charity should undertake. Citizens Advlce North Nottlnghamshire servlce alms to.. Provide the advice people need for the problems they face. Improve the policies and practices that affect people's lives. Promote the values of equity, dlversity, inclusivity and challenge discrimlnatlon. We strlve to be the people's champion. We are a charity working for the whole of society - whoever you are. whatever your problem. We are supported by volunteers who are al the heart ol the communit18s they serve. We are campaigning on the issues that affecl every single one of us. We are here for you with practical advice you can really trust, when you really need it. We are helping lo build a fairer society for 8V8ryone. Our frontline work gives us unlque insight we see the human Impact of broken pollcies and practices, and importantly what needs to be done to fix them. A review of our achievements and performance In total we hav• suc¢essfully: Demonstrated consistent achlevement of the Key Performance Indicators for our Quality of Advice and targets as set by our key funders listed above. We were awarded the nationally recognised AQS (Advice Quality Standard) certificate based on the standard of our casework advice when taking action on behalf of the client in our specialist in-house services of Debt, Welfare 8enefits and Housing valld untll July 2027. Found solutions for the many challenges presented by the ongoing Cost of Living crisis, affecting many of the residents we support. Gained the highest ranking for all areas following the extemal scrutiny of our Year 3 Leadership Self. Assessment Award. Met the robust requirements for debt advice and casework delivered as part of the East Midlands Money Advice Se￿ICe (EMMA) and stringent rules and regulations of the Financial Conduct Authority (FCA), Funding from this source is currently based on continuation to March 2027. BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) TRUSTEE'S REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 In total we have reported: Our highest number of activities delivered (40,662), demonstrating our high quality advice to 8,761 people (new and repeat> who received advice from our general and specialist services resulting in over 9,600 cases. Our clients enquiries included over 31,900 specific issues, of which the top five enquiry issues were: over 9,900 for welfare benefits. 6,756 for energylconsumer support, 7,019 regarding personal debt & financial capability, 1,859 relating to housing and 1,713 for crisis support such as food bankslother charitable support, Our debt team alone supported people wilh over £5 mllllon of debt. Gained £5,307,476 of additional welfare benefits and grant income for our clients. Over 62•/0 of our clients reported that they are living with an illnessldisability (mentallphysical). Over 39°/• of our clients are of WOTklng age {up to 65years}. Recruited and trained 22 new volunteers to join our volunteer team of 49 (plus our 10 trustees) to help deliver, maintain and d8velop our seNice dellv8ry. Expanded our workforce (volunteer$ and pald stalQ team to Incorporate new prolects Ihroughout the year. Prlnclpal fundlng sources We are extremely grateful lo our lunders who supported our sen4ice during this financial year Bassetlaw Dlstrlct Council (Grant Aid) for th8ir continued and exceptional support for contributions towards our premises, our open door drop-in, cost of living telephone advlce service, casework teams for welfare b8nefils and housing. We are now well established in our key Worksop High Street location and registered office (100-102 Bridge Street, Worksopl. Mansfield Di5trlGt Councll (Grant Aid) for their generous support for contributions towards our core activities which Includ8 our open-door drop-ln at thè Civic Centre. cost of Ilving telephone advlce service and training and supervision of our volunteers and workforce. Notts County Council (Grant Aid) for our op8n door drop.in, telephon8 advice service and as a referral provider for the Household Support Fund. Energy Industry Voluntary Redress Scheme to maintain and develop our support to people inadvertently affected by fuel poverty and issu8s with energy usage. Cltizens Advice for delivery of our Energy Advice Project (EAP>, Energy Outreach Project (EOP) and Regional Energy Lead IREL). Community Advlee & Law Servlces {Money & Pensions Service) for our Money Advlce SeNlce debt advice services. Macmillan Cancer Support for our welfare rights sp8cialist advice services for Bassetlaw residents and their families living with cancer, Integrated Care Board {ICB) to support Bassetlaw residents to provide effective money advice and Income maximisation support lo individuals experiencing mental ill heatth, aiming to.. improve quality of life, Increase and improve engagement with services, increase whole health and self-management in order to promote recovery and wellbeing. The National Lottery - for the Cost of Living Fund and the Community Health-Bridge project - to support vulnerable peop18 with health conditions and out of povety. Trust Funds - to support our generalist advice service and specific support. Our main oxpenditur• for lh• year was for: Salary costs associated with th8 services we delivered. Administration, IT and support costs associated with the services we delivered. The trustees and management of our Local Citizens Advice continue to exercise firm financial control of the organisalion. The trustees and management will look to implement any changes to our practices and procedures and adhere to the recommended guidelines as set by the Charity Commission and Financial Conduct Authority. We identify wh8re we can further improve our procedures and rectify any weakness identified by our accountants and auditors. BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) TRUSTEE'S REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 FlnanGlal review The Stal8ment of Financial Aclivities on page 12 shows total Unrestricted income of £122,814 (2024 - £95,016) and total Restricted income of £1,230.621 (2024 - £776,021). It also shows tolal Unrestricted expenditure of £91,539 {2024 - £9,563) and totsl Restrlct8d expendItU￿ of £1.140,409 (2024 - £767,215). This resulted in a surplus of £31.275 12024 £85,453) on Unrestricted funds and £90,212 (2024 - (£8.806) on Restricted funds. Transfers of £20.000 were made from Unrestricted funds general to Unrestricted funds designated made up of a £10,000 redundancy contlngency and an increase of £10,000 in the Development and investment18Xternal) fund. Transfers of £6.372 were made from Restricted funds to Unrestrlcted funds in respect of unused funds in agreement with the donorfs. Restrlcted funds overspends of £6.644 were transferred to Unrestricted funds. Unrestricted funds general carri8d forward amount to £375.704 12024 £364,701), Unrestricted funds designated carried forward amount to £110,209 {2024 £90,209) and Restricted funds carrled forward amount to £287,014 (2024 - £196.530). R•serves Policy The followlng reserves pollcy has been approved by the Trustee Board. The trustees belleve that the LCA should hold financial reserves in order to ensure that the charity can continue to operate and meet the needs of people in the evenl of unforesè8n and potentlally damaging clrcumstances rising. It has taken into account the reliability and continuance of future funding, timing of cash flows and working capital requirements. cover for unplanned emergencies and potential liabilities relating to slaff should there be a closure of a particular activily. When considering the right level of reserves, we will lake into account the following.. Forecasls of future income, the reliability and sustsinability of each source of income and prosp8cts for obtaining income from new sources, Forecasts of future expenditure. based on planned activlties, Analysis of future requirements. opportunities, contingencles (e.g. redundancy and other contractual obligations such as matemity leave) or risks which are unlikely to be covered by income if and when they arise, Analysis of the likelihood of such risks arising and the consequences to the charity if they cannot be dealt with. UnrestrScted roserves Unrestricted reseN8s are available for spending on the objectives of the charity as the Trustees wish. There are two types of unrestricted reserves: general reserves. that may be used generally to further the charity's objectives. and designated reserves, which are unrestricted funds set aside by the Trustees for the specific purposes noled below. l) Core servlce fund Maintaining the core service is vital. not only for clients of the generalist service. but also for referrals to our existing projects. We are also uslng this designated fund to look at ways In which the core servlce could be made more efficient. We have designated £37.712 for this fund. BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) TRUSTEE'S REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 ii) Redundancy contingency To cover for any potential redundancy costs. £10,000 iiil Developmènt and investment (internal) This is an essential expenditur8 neaded to maintain th8 operating capacity of our local office, We have aggregated amounts needed to spend on our infrastructure (IT and premises) and this cornes to £12,497 Iv) Development and Investment (external) This fund is for existing and planned spend on new partnerships and opportunities and includes the following.. unfvnded pilot projects match-funding to support grant applications and fundraising costs of attending ¢onf8rences and ne￿OrkIng meetings our research on clients needs to pitch to new partners and investment and training in new digital campaigns to reach more people. We have designated £SO,000 for this fund (Mansfield 15,000, Bassellaw £15,000, Jointly £20,000) At 31 March 2025 total designated funds amount to £110,209. The remaining Unrestricted Reserves will be considered against the budgeted monlhly operating costs for the year. The Trustees believe that on this basls, six months Unrestricted Resèrves , is a prudent level. However. from tirne lo tlme the Trustees may agree a budget which shows year end expected reserves to be lower than this. Rlsk Managemont The trustees have considered the major risks to which the charity is exposed and have reviewed those risks and established systems and procedures through an annually updated Risk Assessment and Business Contingency Plan to mitigate those risks. The trustees consider low levels of reserves, held to cover running costs for a period ol time plus other unplanned expenditure, to be a major risk. Additionally, any potential reductions in grant aid is a further major risk. The input from the working groups and subcommittees (Income Generation and Finance) has further developed our services and ¢ontinues lo identlfy sustainable funding streams tog8ther with a planned programme to build up an amount of reserve funding for identified needs. Plans for future perlods Our business plan, reviewed annually, was rewritten to become a hvo-year business plan, currently covering 2024 - 2026 to lake into account the changing financial environment, the complexity of client issues and the need lo b8 more sustainable in the future. ur Three Key Missions Provlde more people wlth advlce flt for the future, by being the￿ when people need us and in way thal help make the biggest impact Close the gap, by striving to end the disparities in access and experience for marginalised people Take early action to prevent more people reaching crisis by addressing problems earlier BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) TRUSTEE'S REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Our Vision Our vision is for Citizens Advice North Nottinghamshire to be the key provider of infomiation, advice and casework Se￿ICe5 for Ihe areas we serve. Our Strategic alm$ are to: Work in collaboration wlth our local community organisatlons. Citizens Advice colleagues and the public sector Be more influentlal Be more sustainable and effective Make il more accessible to get advice and support Be a stronger equality champion Struciure, governan¢6 and management Bassetlaw Citizens Advice Bureau is a company limiled by guarantee and a registered charity governed by its Memorandum and Articles of Associatlon, a revised version was filed al the Charities Commission on 8th December 2021. with a further amendment updated and approved in April 2024. The trustees, who are also the directors for the purpose of company law. and who served during the year and up to the dat8 of signature of th8 financial statements W8re: A Deakin M Hooper B Harrison G Roberts S Wigley D Hickman D Pressley N Sissons J Quek P Dorans K Bes￿l¢k J Walker (Resigned 25 February 2025) {Resigned 28 October 2025) (Resigned 18 June 2024) (Resigned 28 October 20251 (Appointed 29 April 20251 Appointment of Trustees Trustees are recruiled through a Board of Directors, using a Board Skills Audit and interview process in accordance with our recruitment policy and audit findings. Twslees are then appointed in accordance with the ru18s set out in the Articles of Association of the Bureau, revised version adopted on 8th December 2021 and April 2024. Trustees serve for a 3-year period and Can be revelected for further periods of 3 years. Organisatlonal Structure The Board of directors meet on a regular basis usually six times a year. An executive board meets in-between the main board meetings. Day-to-day decision making is delegated to the senior management team {SMT). while overall policy maklng strategic decisions are made by the Board. Additionally.. The Finance Sub-committee meets on a kn'_monthly basis. The Income Generation Working Group meets on a bi-monthly basis The Pay Review Working Group meets every 6 months. unless there is a n88d in-beiween this period. BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) TRUSTEE'S REPORT {INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Pay Policy for senior staff The directots consider the board of directors. who are the Trust's trustees, and the Chief Executive Officer to be the key management personnel of the charity in charge of directing and controlling, running and operating the Trust on a day-to4ay basis. All Trustees give their time voluntarily and receive no remuneration or other benefits with the exception of out-of- pocket expenses incurred in th8 undertaking of their duties as trustees and as agreed with the Board. The pay of the Chief Executive Officer and Deputy Chief Executive OITi¢er is reviewed annually by the trustees and is set by referenr2 to 'Pay scales and AllowanGes' published by the National Joint Council for Local Government Services. Stalement of trustee's responslbllltles The Irustees, who are also the directors of Bassetlaw Citizens Advice Bureau for the purpose of company law, are responsible for preparing the Trustee's Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the trustees lo prepare financial slatemenls for each financial year which give a true and fair view of the State of affairs of the charity and of the incoming resourc86 and application of resources. including th8 income and expenditure, of the charitable company for that year. In preparing these financial statements, the trustees are required to.. sele¢l suitable accounting policies and then apply them consistently., observe the methods and prlnciples in the Charities SORP., make judgements and estimates that are reasonable and prudent- and prepare the financial statements on th8 going concern basis unless it is inappropriate to presume that the charlty will continue in operation. The trustees are responsible for keeping adequate accounting records that disclose wlth reasonable accuracy at any time the financial position of the charity and enable them lo ensure that the financial statemenls comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for tsking reasonable steps for the prevention and detectlon of fraud and other irregularities. Audltor In accordance with Ihe company's articles, a resolution proposing that be reappointed as auditor of the company will be put at a Gen8ral Meeting. Dlsclosure of Infomiatlon to audltor Each of the trustees has confirmed that there is no informalion of which they a￿ aware which is relevant to the audit. but of which the auditor Is unaware. They have further confinned that they have taken appropriate steps to identify such relevant information and lo establish that the auditor is aware of such infomiation. Small companles exemption This report has been prepared i companies exemption. accordance with the provisions applicable to companies entitled to the small Th8 trustee's r rtwasa by the Board of Truste&s. A Deakin Chair (Trustee) 9 December 2025 BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NorriNGHAMSHIRE) INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF BASSETLAW CITIZENS ADVICE BUREAU Opinion We have audited the Ilnancial statements of Bassetlaw Cltizens Advlce Bureau (the 'charlly') for the year ended 31 March 2025 which comprise the statement of financial activities, the balance sheet. the statement of cash flows and notes to the financial stalemenls. including signlllcant accounting policies. Thè financial reporting frarnework that has been applied in their preparation is applicable law and UnSted Kingdom Accounting Standards, Indudlng Financial Reporting Standard 102 The Financial Reporting Standard applicablg in Ihe UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Pradice). In our opinlon. the financial slatements: give a true and fair view of the state of the charitable compan￿$ affairs as at 31 March 2025 and of lis incornlng resources and application of resourc88, Includlng Its Income and expenditure. for the year then ended: have been properfy prepared In accordance wlth Unlted Klngdom Generally Accepted Accountlng Practice; and have been prepared In accordance wlth the requlrements of the Companles Act 2006. 8asls for oplnlon We conducted our audlt In accordance wlth Internatlonal Standards on Audltlng (UK) (ISAS (43,349) 72,617 43,400 33,910 2,964 4,744 4.411 1,183 4,411 12,095 3,663 10,662 13.645 (23,031 > (2,709) {3,663) 4,481 19,940 135.0831 16,236 5.091 107.363 9,709 (82,146) (14.8331 41,453 33 123,325 42,980 39.395 5.000 24,000 6.380 (72,9901 (32,990} (39,676> {5,466) (24,232) (7,139) 50,335 9,990 281 466 232 759 196,530 1,230.621 (1.140,409) (4.159) 282,583 -27- BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR. THE YEAR ENDED 31 MARCH 2025 19 Restricted funds (Continued Pravlous year: At 1 April 2023 Incomlng resources Resources expended Transfers At 31 March 2024 Money Advic8 & Pensions Service Welfare Rights Bassetlaw- Macmillan 8assetlaw District Council - Welfare Rights Energy Redress Energy Citizens Advice Notts County council - PSRF Boots Client disbursements Cost of Living Crisis Trusl Funds Cltlzens Advice - Pot 1 Better Care Broxtowe Elw NHS Nottingham and Nottinghamshire ICB 8CVS - Communities Fund The National Lottery - Cost of Living Household Support Fund rr (M) Warsop PC 14.992 152,923 (173.328) 5,413 41,533 107,171 {113.532) 35,172 27,749 34,977 18,787 23.087 9,950 13 12,928 5,000 95,640 181,007 34,971 (45,576> (190.211> (30,540) 77,813 25,773 4,431 (18,787) (23.087) 2.994 (12,944) (7,139) (17,S19} (589} (28,839) (5,087) (20,6591 8.309 1,183 4.591 4,411 12,095 3,663 10,662 40,934 8,750 9,752 21,270 299 4,320 73,125 5,091 (61,209) 16.236 5,091 30,446 25,134 (34,572) (25, 7 39) (322) (10) 4,126 322 10 211.838 776,021 (767,215) (24,114) 196,530 -28- BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 19 Restrlcled funds (Contlnued) Monoy Advlce & Pensions Service Grant rec8ived for the provision of debt advlce services, regulated through the Financial Conduct Authorlty (FCA) throughout Bassetlaw, Mansfield and other areas as defined. Welfare Rlghts Bassetlaw - Macmlllan Grant to deliver welfare rights advice to people affected by cancer and their families andlor for those receiving palliative care. Energy Redress This financial year incorporates our replacement energy project (Energy Advice on Prescription) fvnded from 1st September 2022 10 31st August 2024 to provide expert. tailored energy advice and support to assist vulnerable consumers In Bassetlaw to make better decisions and improve their current energy situalionlcrisis, An additional Energy Redress Project (ER3> commenced in June 2024 2-year energy project, enabling dellvery In Bassetlaw, Mansfield and other Nottinghamshire districts and districts In nearby counties. 8as80tlaw Community Voluntary Servi¢• (BCVSI - Communilies Fund (UKSPF - UK Shared Pro$pority Fund) 'Communily Advice & Support - Thriving Together, project to 31112124 focused on reachlng 'hard to reach., vulnerable people and removlng barrlers In accessing advice services. To address inequalities, motivate change, improve life chances, increase economically active lives, by providing direct support and volunteer opportunities in the target8d high deprivation areas. Early InteNentlon Worker through Cltl2en8 Adv1¢• Central Nott$ (Lead for Nallonal Lottery). Funding enables delivery by the Local Citizens Advice, in Nottinghamshire. Funding is lo ensure that vulnerable people with mulli-complex issues have an Early Intervention Worker to act as a guide, to consolidate and organlse an advice package across different services and organisations. Change, Grow, Llve (CGLI - Early Intervention Worker (Led by Cltlzens Advice Cenlral Nottsl Funding enable5 delivery by the Local Citizens Advice in Nottinghamshire. Funding is to ensure that vulnerable people with mulli-complex issues linked with drug and alcohol addictions have an Early Intervention Worker to act as a guide, to consolidate and organise an advlce package across different services and organisalions. Cllent Olsburs•ment8 Following a detailed assessment of an individual to establish the level of hardshlp - fundlng to provide speclflc goods to individua15 (purchased by CANNS) and ordered for delivery to the client. Household Support Fund (Bassetlaw District CounciVNotts County Council) CANNS as a referral partner to support individuals and organisations to the Household Support Fund, to provide advice and support on identifying the root cause of the issue causing hardship to the individual a government fund lo support low income eligible people through the cost of living crisis. Cltlzens Advlce Enorgy Projects Supported by a variety of funders to deliver energy advic8 specific projects including Energy Advice Project (EAP), Energy Outreach Project (EOP), Regional Energy Lead {REL) for East Midlands districl - lo provide elements of energy advice savings and efficiencies to empower individuals lo take control of theif energy bills, via appointments and presentations to front-line workers and consumers. -29- BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 19 Restrlctad funds (Contlnued) The Nalional Lottery Community Organlsatlons Cost of Living Fund To enable expansion of our service, so that more people can be supported and our wailing lists reduced. Additionally, the recruitment and Iraining of 13 new volunteers. 8assetlaw District Council - Cost of Living Support- MoneylBeneflts Caseworker CANNS to receive referrals from the benefits service, on a pre-approved form in resped of ¢li8nts who have requested or have been proactively identified as eligible for vouchers for food andlor fuel under the scheme. Cost of Living Response Granl (Bassetlaw Dlstrlct Coun¢ll) To assessltriage people affected by the Cost of Living crisis by a mixture of channels. Integrated Care Board (ICB) Grant received lo ensure that effective debt support advice and income maximisation support is offered to individuals in Bassetlaw experienclng mentall ill health to improve quality of life, Increase and improve engagemenl with services. increase whole health and self-management in order to promote recovery and wellbeing. Inlegrated Neighborhood Teams (ICB) Grant received to increase awareness of our service delivery, enabling Increased referrals into our service and embed our advice and support into rural and neighborhood healthcare setlings, focus on supporting and preventing the issues faced by frailly, including long-temi health Conditions. Support people in the Bassetlaw areas of deprivation (IMD I & 2). The Natlonal Lottery - Community Health-8rldge Prolect To deliver high quality advice and support lo individuals wilhln Bassetlaw, aiming to alleviate poverty, illness and distress. W8 Strive to advance education and preserve community health, and to improve finanGlal, physical and mental w8llb8ing for individuals with disabilities and long-term health conditions. Sulclda Preventlon Fund: To launch a new digital support initiatlve using WhatsApp to provide real-time, accessible help for individuals facing m8nlal health challenges, including suicidal thoughts and other life difficulties. By engaging people through plafforms they already use, we aim to offer Immedlate, compassionate support and connect them with appropriate ￿SourCes. Beyond crisis support. the service will address everyday stressors such as housing. debt, employment, and legal issues-to help prevent crises before they escalate. This holistic approach supports both urgent needs and long-term wellbeing by tackling the root causes of mental health struggles. Futures Fund: "Together Progressing Forward - Extension" will combine community development principles. including digital literacy, and tailored support to enhance participants, lives using a mix of group sessionslpersonalised 1-2-1 support based on individual's needs. learning styles, and personal circumstances. Our holistic approach aims to improve cross referrals, social. economic, and environmental well-being of our community. Trust Funds The Trust Funds we received cover separate elements which include provision for: advice, support and training for people affected by menlal health issues, hardship. volunteer recruitmenulraininglsupervision. Transfers from restricted funds Transfers have been made from reslrlcted funds to the general fund where prol8cls have be8n completed in the year and funders have agreed that amounts will not be claw8d back. An element of these underspends relate to management time and provision of assets to undertake the projects -30- BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 20 Unrestricted funds - Oeslgnated These are unrestricted funds which are material to the charivs activities. At 1 Aprll 2024 Transfers At 31 March 2025 Core Service fund Development and investment (intemal) Development and investment (external) Redundancy contingency 37,712 12.497 40.000 37.712 12.497 50,000 10.000 10,000 10,000 90,209 20,000 110.209 Prevlous year.. At 1 Aprll 2023 Transfers At 31 March 2024 Core Service Fund Development and Investment (internal) Developmenl and Investment (external) 37,712 12,497 40,000 37,712 12,497 40,000 90,209 90,209 Core ser¥ice fund The core s8rvice is operating at a d8flclt due to insufficient core funding but maintaining thls service Is vital, not only for cllents of the generalist seNice but also for referrals to our existing projecls. We are also using this designated fund to look at ways in which the core service could be made more efficienl, Development and Investment (Internal) This is essential éxpenditure needed to maintain the operating capacity of our local office. We have aggregated. amounts needed to spend on our infrastructure (IT and premises). Development and Inveslment {externall This fund is for existing and planned spend on new partnerships and opportunities and includes the following.. unfunded pilot projects, match funding to support grant applications and fundraising, costs of attending conferences and networking meetings, our own research on clients. needs to pitch to new partners and investment and training in new digital campaigns to reach more people. Redundancy contingency To cover for any potential redundancy costs. 31 BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 21 Unrestricted funds The unrestricted funds of the charity comprise the unexpended balances of donations and grants which are not subject to specific conditions by donors and grantor5 as to how they may be used. These include designated funds which have been set aside out of unrestricted funds by the trustees for spe¢tfic purposes. At 1 Aprll 2024 Incomlng rosources Resources expended Transfers At 31 March 2025 General funds 364,701 122.814 {91,540) (15,841) 380,134 Previous year: Incoming Resource$ resources oxpendod Transfers At 31 March 2024 2023 General funds 255,134 95.016 {9,563} 24,114 364,701 22 Analysis of net assets bgtwe•n funds Unrestrlcted Unrestrl¢led funds funds general Doslgnated 2025 2025 Restricted funds Total 2025 2025 At 31 MarGh 2025: Tangible assets Current assetsl(liabilities) 7,895 372,239 7.895 765,031 110,209 282.583 380,134 110.209 282,583 772,926 Unrnstrlct•d Unrestrlctod funds funds general Designated 2024 2024 Re$trl¢tad funds Total 2024 2024 At 31 March 2024: Current assetsl(liabilltl8s) 364,701 90.209 196,530 651,440 364,701 90.209 196,530 651,440 -32- BASSETLAW CITIZENS ADVICE BUREAU (OPERATING AS CITIZENS ADVICE NORTH NOTTINGHAMSHIRE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 23 Operatlng lease commltments Lesso• At the reporting end date the charity had outstanding commitments for future minimum18ase payments under non-cancellable operating leases. which fall due as follows.. 2025 2024 Within one year 10,440 792 Total lease payments in the year amounted to £11,232 {2024- £3,168}. 24 Related party transactlons There were no disclosable related party transactions during the year {2024 - none). 25 Cash generated from operatlons 2025 2024 Surplus for the year 121,486 94,259 Adjustmenls for: Investment income recognised in statement of financial activities Depreciallon and Impairment of tangible fixed assets (17.215) 1.111 (14.043) 760 Movements In worklng capltal: (In¢rease>ldecrease in debtors Increase in creditors {Decrease}Ilncrease in deferred income 162.257) 41.087 (4.738) 66,118 917 4.738 Cash generated from operatlon$ 79.474 152,749 26 Analy$l8 of changes In net funds The charity had no material debt during the year. -33-