Comp•ny No. OM88416 (engl•nd & W•lgs)
BAS8ETLAW crrizENS ADVICE BUREAU
IA company IlmH•d by gu8rnnt••l
REPORT & FINANCIAL 8TATEMEKrs
FOR THE YEAR ENDED 31 MARCH 2021
COP4TENT8
Pego
R•port of th• Tnrniv• IEx•Guilvg Commltlg•)
Indop•nd•nt Examln•r#' Roport
stat•m•hl of Flnancl•l ActlvbtS0•
Balanc• ShHt
St•l•m•nl of Caeh Flow•
10
NotH fpfmSTrJ part 01 thg FInw￿l01 Statfrmonts
11-21
ChNr5ty No. 1118513
Prepared by
Williams Knowles & Co.

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|Reference and admini|Reference and admini|strative<br>details||
|---|---|---|---|
|Charity number.||1118563||
|Company|number.|06068486(England|&Wales)|
|Registered|Office:|Bassetlaw Citizens|Advice Bureau,|
|||The Annexe||
|||Queens<br>Buildings||
|||Potter Street||
|||Worksop||
|||Nottingham<br>shire||
|||8802AE||
|Accountants:||Williams Kncwles &Co||
|||Chartered<br>Accountants||
|||Lloyd Chambers||
|||139Carlton Road||
|||Worksop||
|||Nottinghamshirs||
|||881 7AD||
|Bankers:||Nat West||
|||69Bddgs Street||
|||Worksop||
|||Nottinghamshire||
|||S801DR||





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|||||Appointed|Resigned|
|---|---|---|---|---|---|
|Executive|committee:|||||
|Chair:||Arthur Deskin|Director|05.02.19||
|Vice chair||William Dean|Director|21.11.14|10.12.20|
|||Roger Smith|Director|04.01.12||
|Treasurer:||Jim Quek|Director|24.09.19||
|||Nicola Sissons|Director|18.10.07||
|||Glen Roberts|Director|01.11.16||
|||DrVictoria McGregor-Riley|Director|28.11.17|18.06.20|
|||Barbara Hantson|Director|11.12.18||
|||David Pressley|Director|05.02.19||
|||Sue Wigley|Director|24.09.19||
|||Dawn Hickman|Director|10.03.20||
|||Francesca Passaseo|Director|27.10.20||
|||June Evans|BDC rep|||
|Company|secretary:|Karen Whitlam||01.05.18||
|Chief Executive Officer||Karen Whitlam||||



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||||Notes|Unrestricted|Restricted|Total|Unrestricted|Restricted|Total|
|---|---|---|---|---|---|---|---|---|---|
|||||Funds|Funds|2021|Funds|Funds|2020|
|||||K|||6|||
|INCOIIIE||||||||||
|Donations|||4a|5,412|2,000|7,412|694|90|784|
|Income from charitable|activities||4b|49,300|511,041|560,341|60,360|261,705|322,065|
|Income from other activities|||4c|987|4,802|5,789|4,304|8,228|12,532|
|Investment<br>income|||4d|210||210|1,447||1,447|
|Total income||||55,909|517,843|573,752|66,805|270,023|336,828|
|EXPENDITURE||||||||||
|Charitable<br>activities|||5|77,701|422,143|499,844|144,442|288,953|433,395|
|Total expenditure||||77,701|422,143|499,844|144,442|288,953|433,395|
|Net income /(defecit)|for the year||6|21,792|95,700|73908|77,637|18,930|96,567|
|Statement ofcomprehensive||income||||||||
|Net income for the year||||(21,792)|95,700|73,908|(77,637)|(18,930)|(96,567)|
|Other comprehensive|income|||||||||
|Actuarial<br>(deficit)/gain|on defined|||||||||
|benefit pension scheme|||16|(129,000)||(129,000)|104,000||104,000|
|Total comprehensive|income|for the|year|(150,792)|95,700|(55,092)|26,363|(18,930)|7,433|
|Total funds brought forward||||65,552|6,718|72,270|(12,023)|76,860|64,837|
|Transfers<br>between funds|||14|(726)|726||51,212|(51,212)||
|Total funds carried forward||||(85,966)|103,144|17,178|65,552|6,718|72,270|








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|||||2021<br>8|2020f|
|---|---|---|---|---|---|
|Cash flows from operating|activities:|||||
|Net income<br>/ (deficit)||||73,908|(96,567)|
|Adjustments<br>for:||||||
|Depreciation oftangible fixed assets||||2,501|2,502|
|Interest from investments||||(210)|(1,447)|
|Interest payable and similar charges||||8,000|10,000|
|Defined benefit pension service charges||||10,000|28,000|
|Changesin:||||||
|Trade and other debtors||||(36,225)|(12,207)|
|Trade and other creditors||||4,811|(4,750)|
|Cash equivalents<br>from/(used)<br>in||operations||62,785|(74,469)|
|Net cash from operating<br>activities||||62,785|(74,469)|
|Cash flows from investing|activities:|||||
|Interest from investments||||210|1,447|
|Purchase oftangible fixed assets|||||(10,764)|
|Net cash from/(used)<br>in investing||activities||210|(9,317)|
|Net increase/(decrease)<br>in|cash and cash equivalents|||62,995|(83,786)|
|Cash and cash equivalents|at the|beginning|ofthe year|363,562|447,348|
|Cash and cash equivalents|atthe|end ofthe|year|426,557|363,562|





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|||FOR THE YEAR END|ED 31 MARCH 2021||||
|---|---|---|---|---|---|---|
|INCOME|||||Total|Total|
||||Unrestricted|Restricted|2021|2020|
|||||5|||
|a. Donations|||||||
|The Derek John Badger Family Trust|||5,175|-|5,175||
|Retford & District Rotary Club||||2,000|2,000||
|Other donations|||237|-|237|784|
||||5,412|2,000|7,412||
|b. Income from charitable<br>activities|||||||
|Nottinghamshire|County' Council||29,200|6,530|35,730|29,200|
|Bassetlaw District Council|||20,000||20,000|20,000|
|Citizens Advice|(BEISRemote Working)|||7,037|7,037||
|Citizens Advice|(Universal|Credit)||||41,606|
|Citizens Advice|(Help to Claim)|||43,980|43,980||
|Citizens Advice|(Single Queue)|||10,000|10,000||
|Citizens Advice|(Innovation|Community)||25,000|25,000||
|Citizens Advice|(Energy Advice Programme)|||13,645|13,645|17,040|
|Citizens Advioe|(BESN/BESW)|||11,341|11,341|5,750|
|Citizens Advice|(HMPT Phone & Chat/Email)|||28,000|28,000||
|Citizens Advice|(Other)||100||100|160|
|Money Advice &Pensions||Service||132,686|132,686|100,755|
|Macmillan Cancer Support||||88,266|88,266|96,054|
|DWP (Universal|Credit)|||||500|
|Nottinghamshire|Community|Foundation||9,980|9,980||
|Bassetlaw District Council - Brexit Support||||||3,000|
|Energy Saving|Trust|||78,676|78,676||
|National<br>Lottery Community||Fund||9,700|9,700||
|The Access to Justice Foundation||||29,200|29,200||
|Thomas Farr Trust Fund||||4,500|4,500||
|The Williamson|Benevolent|Trust||5,000|5,000|8,000|
|The Jones 1986Charitable||Trust||5,000|5,000||
|The Lady Hind|Trust|||2,500|2,500||
||||49,300|511,041|560,341|322,065|
|c. Income from other|activities||||||
|Room hire|||360||360||
|Training|||320||320|1,060|
|Westgate forclients||||2,994|2,994|7,052|
|Other income for clients||||1,700|1,700|1,176|
|Other income|||307|108|415|3,244|
||||987|4,802|5,789|12,532|



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|||||||||||Total|Total|
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|||||||||Unrestricted|Restricted|2021|2020|
|||||||||E|E|E|E|
||d. Investment|income||||||||||
||Bank interest||receivable|||||210||210|1,447|
|5.|Expenditure||||||Oahl|Walram|Other Realrlcled|||
|||Aaocatlon||basis||Cora||Rlehtc|S tip pa it aarclcaa|Total|Total|
|||||||K||s|s|s|s|
||Charitable<br>Activities|||||||||||
||Client Payments|||actual|||6,314|250|21,542|28,106|5,208|
||Telephone|||acIUCI||7,758|545|414|4,899|13,416|5,427|
||Print post &copy|||8ciiial||4,733|29|177|1,270|6,209|8,497|
||Other office costs|||actual||1,321|220|190|130|1,861|2.333|
||Information,<br>Publications||8|||||||||
||Computer costs|||actiial||8,636||758|18,449|28,390|17,203|
||Insurance|||actual||1,572||||1,572|1,572|
||Staff costs|||actual||80,909|82,823|66,825|149,281|379,838|337,192|
||Training|||actual|||128|89|3,378|3,595|2,341|
||Premises costs|||actual||2,841|||231|3,072|2,755|
||Volunteer expenses|||8ctiial||38|||124|162|3,972|
||Depreciation|||actual||2,501||||2,501|2,502|
||Legal &Professional|||actUCI||864|80|80|652|1,676||
||Other expenses|||actiial||664|50||4,701|5,415|1,021|
||Defined benect pension costs|||actual|Note ts|||||||
||Selvlce|costs||actual||10,000||||10,000|28,000|
||Interest|||actual||8,000||||8,000|10,000|
||Support charges||Statrrime|||57,567|16,365|12,899|28,303|||
|||||||72,270|107,101|81,682|232,760|493,813|428,023|
||Governance|||||||||||
||Accountancy|||actual||5,010||||5,010|3,917|
||Independent<br>examination|||8CtUCI||750||||750|750|
||Trustee expenses|||actu81|||||||336|
||Bank charges &|||||||||||
||interest|||actual||271||||271|369|
||Support charges||Stanume|||600|190|97|313|||
|||||||5,431|190|97|313|6,031|5,372|
||Total expenditure|||||77,701|107,291|81,779|233,073|499,844|433,395|
||Support charges|||||||||||
||Charitable<br>activities|||||||||||
||Salaries|||||(33,143)|10,586|8,567|13,990|||
||Staff &volunteer||exp|||(69)|14|12|43|||
||Office expenses|||||(19,468)|5,280|3,952|10,236|||
||Premises|costs||||(4,734)|442|336|3,956|||
||Other costs|||||(153)|43|32|78|||
|||||||57,567|16,365|12,899|28,303|||





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|Net Incoming Resources for the year|Net Incoming Resources for the year|Net Incoming Resources for the year||||||
|---|---|---|---|---|---|---|---|
|||||||2021f|2020f|
|This is stated after charging:||||||||
|Depreciation offixed assets-||||||||
|for use by the charity||||||2,501|2,502|
|Independent<br>examiners fee||||||750|750|
|Accountancy fees paid to independent||examiner||||1,050|947|
|Payroll processing fees paid to independent<br>examiner||||||1,188|1,170|
|Other consultants<br>accountancy fees||||||3,960|1,800|
|Staffcosts and numbers||||||||
|Included<br>in staff costs were the following:||||||||
|Salaries and pensions||||||360,658|344,043|
|Social security costs||||||22,407|18,765|
|Employment<br>Allowance||||||(4,000)|(3,000)|
|Other staff costs||||||4,529|7,725|
|||||||383,594|367,533|
|No employee<br>received emoluments|of more than f60,000.|||||||
|The average number ofemployees|during||the year was as|follows:||||
|||||||Number|Number|
|Activities<br>in the furtherance<br>ofthe charity's|||objects|||22|22|
|Trustee Remuneration<br>&Related|Party||Transactions|||||
|No members<br>ofthe Board ofTrustees||received sny remuneration|||during the year.|||
|Trustee expenses were as follows:||||||||
|Number oftrustees who were paid|||expenses|||||
|Amounts<br>paid||||||||
|Travel||||||||
|Also paid on behalf ofall trustees was an indemnity||||insurance:||||
|Indemnity<br>Insurance||||||274|302|



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|10.|Tangible<br>Fixed A|ssets||||||
|---|---|---|---|---|---|---|---|
|||||||Computers||
|||||Fixtures &||and Ofgce||
|||||Fittings<br>f||Equipment<br>E|Total<br>E|
||COST|||||||
||At 1 April 2020|||5,597||48,871|54,468|
||Additions|||||||
||Disposals|||||||
||At 31 March 2021|||5,597||48,871|54,468|
||ACCUMULATED|DEPRECIATION||||||
||At 1 April 2020|||2,559||43,647|46,206|
||Charge for the year||||760|1,741|2,501|
||Eliminated<br>on disposal|||||||
||At 31 March 2021|||3,319||45,388|48,707|
||NET BOOK VALUE|||||||
||At 31 March 2021|||2,278||3,483|5,761|
||At 31 March 2020|||3,038||5,224|8,262|
|11.|Debtors|||||2021<br>5|2020f|
||Prepayments|||||1,310|1,015|
||Debtors|||||77,687|41,757|
|||||||78,997|42,772|
|||||||2021|2020|
|||||||5||
|12.|Creditors:|Amounts|falling due within one year|||||
||Accru ale|||||2,350|1,767|
||Other creditors|||||10,787|6,559|
|||||||13,137|8,326|





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|Fina|nce leases and hire purchase|contracts|||
|---|---|---|---|---|
|The|charity had total future minimum|lease payments|under finance leases and hire purchase contracts are as fofiows:||
||||2021f|2020<br>E|
||Equipment||||
||Within one year||3,858|3,858|
||Two to five years||9,024|12,882|



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|Statement offinancial position asat 31 March 2021|||
|---|---|---|
||31.03.2021|31.03.2020|
||8000s|8000s|
|Present value ofthe defined benefit obligation|998|793|
|Fair value of Fund Assets (bid value)|(517)|(459)|
|Deficit I(Surplus)|481|334|
|Net defined benefit liability|481|334|
|Amounts<br>recognised<br>ln the prolit and loss statements:|||
|Service cost|10|28|
|Net interest on the defined liability(asset)|8|10|
|Total|18|38|





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|||FOR THE YEA|R ENDED|31 MARCH 2021||
|---|---|---|---|---|---|
|||||31.03.2021|31.03.2020|
|||||60000|60000|
|Reconciliation<br>ofopening and closing balances of|||the present value ofthe defined benefit obligation:|||
|Opening<br>defined benefit obligation||||793|908|
|Current service cost||||10|20|
|Interest cost||||18|22|
|Change<br>in financial<br>assumptions||||242|(104)|
|Change<br>in demographic<br>assumptions||||(8)|(15)|
|Experience loss/(gain)<br>on defined benefit obligation||||(9)|(29)|
|Estimated<br>benefits paid net oftransfers||in||(50)|(20)|
|Past service costs, including<br>curtailments|||||8|
|Contributions<br>by Scheme parficipants|and other employers||||3|
|Closing defined benefit obligation|||||999|
|Reconciliation<br>ofthe opening and|closing balances||ofthe fair value ofFund assets:|||
|Opening fair value of Fund assets||||459|508|
|Interest on assets||||10|12|
|Return<br>on assets less interest||||86|(54)|
|Other actuarial gains/(losses)|||||(3)|
|Contributions<br>by employers||||10|13|
|Contributions<br>by scheme participants||||2|3|
|Estimated<br>benefits<br>paid plus unfunded||net oftransfers|in|(50)|(20)|
|Closing fair value offund assets||||517|459|
|The estimated asset allocation offunds held in the|||scheme ls|as follows:||
|Equities||||329|294|
|Gilts||||18|15|
|Other bonds||||39|40|
|Property||||55|58|
|Cash||||28|11.|
|Inflation-linked<br>pooled fund||||20|17|
|Infrastructure||||28|24|
|Total||||517|499|