Registered number: 05852220
Charity number: 1118465
EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee)
UNAUDITED
TRUSTEES, REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limited by Guarantee)
CONTENTS
Page
Reference and Administrative Details of the Company, its Trustees and Advisers
Trustees. Report
Trustees, Responsibilities Statement
Indepondont Examiner's Report
Statement of Financlal Activities
10
Balance Sheet
11- 12
Noto8 to the Financial Statements
13-24

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Llmited by Guarantee)
REFERENCE AND ADMINISTRATIVE DETAILS OF THE COMPANY, ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2024
Trustees
Mr N Conway. Chair (resigned 19h October 2023)
Ms J G Wells, Chair
fvlr l Allsop, Oeputy Chair
Ms l J Bowen
Ms N Goswami Mellor
Ms D Lowry
Mr S W Murray (￿signed 241h July 20241
Mr B Sarpal
Mr R Bassett (resigned 51h July 20241
Ms V Manning-monro {appointed 19th October 2023)
Company reglst•r•d
number
05852220
Charlty reglstered
number
1118465
Regl8t•red office
Regus Epping
The Civic Building
2n0 Floor
323 High Street
Epping
Essex
CM16 4BZ
Accountants
Haslers
Chartered Accountants
Old Station Road
Loughton
Essex
IG10 4PL
Bankern
CAF 8ank Limited
PO Box 289
Wesl Mailing
Kent
ME194TA
Page I

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee)
TRUSTEES. REPORT
FOR THE YEAR ENDED 31 MARCH 2024
The Trustees present their Annual Report together with the Financial Statements of the Company for the year 1
April 2023 to 31 March 2024. The Annual Report serves the purposes of both a Trustees, report and a directors,
report under company law. The Trustees confirm that the Annual Report and Financial Stalements of the
charitable company comply with the current statutory requirements, the requirements of the charitable company.
governing document and Ihe provisions of the Statement of Recommended Practice ISORPI applicable to
charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and
Republic of Ireland IFRS102} (effective 1 January 2019)
Since the Company qualifies as small under section 382 of the Companies Act 2006, the Strategic Report
required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors, Report)
Regulations 2013 has been omitted
The Charity also operates under the names Citizens Advice Epping Forest District.
Objectives and Actlvltles
a. Policies and Objectives
The objectives of Citizens Advice Epping Forest District (the Charity) are to promote any charitable purpose for
the public benefil of the community in the Epping Forest District and surrounding areas, by the advancement of
education, the protection and preservation of health, and the relief of povety, si¢kness and distress.
The charity provides a free, independent and impartial advice service to all people on their rights and
responsibilities. It values diversity, promotes equality and ¢hallenges disGrimination.11 aims to provide the advice
people need for the problems they face, and also to help improve the policies and practices that affect people's
lives.
The truslees have complied with their duty under section 4 of the Charities Act 2011 to have regard to the public
benefit guidance published by the Charity Commission. The manner by which the truslees have delivered the
charitable objectives for the public benefit is described below.
Page 2

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achi8v8ments and Performance
. Main Achlevements of the Company
In 2023124 ￿ saSd we would:
Continue to provide a full range of services to meet the needs of our clients and fulfil our public duties. As part of
this commitment our goals were to..
Consistently achieve al least 70010 answered call rates on adVI￿lIne, even with rising client numbers.
Pilot one new hub within one of the four super output areas within the district.
Introducing a new fuel poverty team to provide energy advice and casework for clients struggling with
the cost of heating their homes.
Launching and growing the use of a dedicated website for clients to access advice and information.
Develop a pilot to evaluate the impact of advice on people living with one of the Core 20+ health
conditions to demonstrate the value of financial wellbeing on overall heallh.
The effects of the cost of living crisis resulted in higher numbers of clients coming to us for advice and support.
The key issues we dealtwith were benefits entitlements, housing and debt. In the year we supported 2,471 clients
with 6,308 issues. This was a 130h increase on the number ofclients supported in the previous year. The financial
impact for clients as a result of our advice was £1.3million.
The telephone service continued to be the primary route to advice for our clients1450/0). However, a significant
number of people contacted us through our email channel - with 26Vo of clients reaching us through this route.
We expanded our in person oulreach support vnth the development of a new hub in Limes Farm, Chigwell.
Togelher with the hubs in Waltham Abbey and Epping, 160/9 of clients were supported in person Our outreach
services are partnership projects delivering advice alongside other organisalions who can provide holislic support
to our clients - creating a "one slop" offer. We work alongside council teams from housing, revenue and benefits
as well as community mental health teams and the Department of Work and Pensions staff. This means the key
issues our clienls need support with can be dealt with in one place.
With the rising costs in utilities, we trained a team of advisers to provide energy advice support to meet the
growing need. In the year. we supported 69 people who were in, or at risk of, fuel poverty As a result of our
comprehensive advice. we achieved ovef £96,000 of financial outcomes for these clients. We also worked with
GP practices in the Waltham Abbey area to refer patients living with COPD to our hub to receive energy advice
to ensure they could manage their additional energy needs and heat their homes.
As well as providing advice to clients we also work to raise awareness of the issues people are dealing with and
work in partnership within the community to ensure services are available to meet Iheir needs In the year we set
out to,.
Participate in two awareness raising campaigns linked to socio-economic inequalities within the District.
Engage with external slakeholders and partners to ensure our charity is embedded in the community to
the benefit of meeting our clients. needs holistically.
Ensure staff and volunteers are supporte¢J to deliver services at a time of high demand and increasingly
complex needs.
Page 3

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limited by Guarantee)
TRUSTEES. REPORT {CONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
Given the rising costs of living, we fo¢ussed our awareness raising a¢livilies to support campaigns related to
financial wellbeing. We promoted Debt Awareness Week, Energy Advice Week and Talk Money Week through
our services and social media aclivilies.
Partnership work is critical to the success of our advice services as it enables us to provide a holistic advice
service to clients to resolve their issues. Our team participates in local stakeholder meetings and events and our
Chief Executive chairs the District Council's Socio Economic Action Group which feeds into the District,
Wellbeing Strategy We also use the Frontline referral system lo both promote our services as well as receiving
and making direct referrals lo partner organisations. This tool enables us lo share basic information about our
clients, situation which means they don't have to cover the Same ground with different providers. It also enables
us to see where our referrals are coming from which means we can forge stronger relationships with organisations
that are working with clients that may need our independent advice
Our staff and volunteer team has not been immune to the additional pressures of the cost of living crisis The
increase in client numbers, coupled with the complexity of their issues can take its loll on our team. We therefore
invested in a mental health first aid programme for all our team to help build resilience and provide them with
tools to manage their own mental wellbeing,
Even small charities have to work within governance frameworks We have lo comply with the standards set out
by the Charity Commission, The Financial Conduct Authority, Advice Quality Standard, the Information
Commissionerfs Office and the National Citizens Advice. This requires a committed board of trustees supported
by a team of professional colleagues. During the year, we committed lo
Maintain our Quality of Advice Standard through our annual National Citizens Advice audit proce8S.
Undertake a review of our premises strategy and whether further efficiencies can be achieved within our
operating budget.
Ensure al least 500A of our income is achieved outside of our District grant Servlce Level Agreement.
We are an independenl charity, with our own board of trustees and goveming articles. We are responsible for
raising the funds needed to deliver our services We are grateful for the support of the District Council who provide
us with a substantial annual grant, bul to meet the demand in the community we have to fun¢Jraise from a wide
range of sources lo cover the costs of advice. Other funders in the year included West Essex ICB, Essex County
Council, Loughlon Town Council and grants directed through the national Charity.
Controlling cost$ is as irnportanl as raising income and in the year we undertook a review of our premises
strategy The charity's $ervice$ are only operational 3 days a week and our in person support for clients is
delivered through community outreaches. The use ofour premises in Epping was for administration only and was
not being used to its capacity. With the rising costs of energy and other maintenance contracts, il was agreed the
costs of maintaining such a large premises was not an effective use of funds and we took the decision to move
to a small serviced office within the Civic building in Epping.
Flnanclal Revlew
a. Flnancial Position
The resources of the chaflty were applied during the period to the provision of advice to individuals. The financial
position as at 31 st March 2024 will allow the charity to continue its activities. The primary source of income for
the charity is grants from public authorities - including county, district and town ¢oun¢ils. We have diversified our
income to include funding from partners working in health and grants that support specific client needs such as
fuel poverty. The trustees wish lo thank all our funding partners who generously supported us to maintain, and
indeed grow. our services and ensure our governance structures are fit for purpose.
Page 4

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limited by Guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Income comes to the charity in Iwo main ways.. either w5thout restriction and available to be spent on Ihe day-to-
day operation of the charity in meeting its objectives., or restricted where monies are used to deliver specific
services or projects. The main cost of all operations is the salaries and overheads of paid staff. We ensure our
staff are remunerated appropriately and introduced a pay and award policy to ensure salaries keep pace with
inflationary pressures and that all pay and rewards are applied consistently and faidy.
Risk Mana
ement
The trustees have a duty to identify and review the risks to which the charity is exposed and to ensure appropnate
controls are in place to provide reasonable assurance against fraud and error.
The twstees continue to consider the major risks which may have a significant effect on operational performance
(including risks to staff and volunteers) and achievement of the staled objectives
During the year, trustees embarked on a review of the risk register and monitoring process to ensure our risk
management procedures are embedded in all that we do and reflect the risks associated with achievement of
our business objectives During the year, no days of service delivery were lost due to failure of systems. We did
have an Employment Tribunal claim raised against us related to the transfer of our Help to Claim Contract to
another provider. However, this was defended successfully. and the claim was not upheld.
b. Reserves Policy
The trustees review the reserves policy as part of the business planning and budgeting process and set the level
of reserves that ensure the charity can continue to operate and meet the needs of clients in the event of
unforeseen and potentially financially damaging circumstances arising. It has taken into consideration the
reliability and continuance of future funding, timing of cash flows and working capital requirements, cover for
unplanned emergency repairs and potential liabilities relating to slaff should there be closure of a particular
activity.
The board determined to continue lo hold sufficient reserves to cover essential expenditure needed to maintain
the operating capacity of our local office.
Development and investment (internall. This is an essential expenditure needed to maintain the
operating capacity of our local office. We have aggregated amounls needed to spend on the ongoing
renewal of IT to support the core advice delivery and maintain a hybrid staffing model and this comes to
£5,000.
The retention of three months operating costs to meet unexpected events (such as a significant loss of
funding) The amount of reserves is Calculated from the annual operating budget (excluding salanes
which are covered below) and amounts to £15.000.
The retention of funds to cover the cost of payment in lieu of notice and redundancy for staff in the event
of a crisis wind down of the charity The redundancy liability as at 31 $1 March 2024 amounted to £37,000.
The reserves position will continue to be monitored and amended if appropriate to reflect any changes in funding
cir¢umstan¢es.
Page 5

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
{A Company Limited by Guaranteel
TRUSTEES. REPORT (CONTINUED
FOR THE YEAR ENDED 31 MARCH 2024
c Futuro Devolopmenls
Our business plan for 2024125 locuses on meeting the continued demand for our advice services with
professional leam of advisers. However, V￿ also need to ensure we provide cost effective services as the funding
environment becomes harder to navigate. As such our key areas for development are..
Maintaining our telephone first advice service as our pnmary channel for advice.
Developing our volunteering strategy to provide a range of flexible volunteer opportunities to support our
seNices and our infrastructure.
Continue to develop our email advice channel to meet the grovrth in use of this access point by our
clients.
Work Y￿th partners to deliver hyper-local in person services in areas of highest deprivation.
Achieve re-accreditation of our Quality Advice standard
Continue to meet the demand for energy advice and foodbank and other charity referral¥.
Continue to diversify and grow lundraising income to secure the future of our advice services.
Work in partnership with stakeholders in the District to provide a holistic and seamless se￿iCe for our
clients
Maintain awareness of the charity and our services through continued awareness and campaigning
aclivilies.
Structure, Govornance and Managornent
Governlng Document
The charity is administered and managed subject to and in conformity with the provisions of the Memorandum
and Articles of Association as amended in 2019. The charity is limited by guarantee and its operations are
pnmarily the provision of advice to local citizens in need of help. The charity is a member of the National
Association ol Citizens Advice.
Appolntment of Board Membor•
Trustees are appointed in one of the following manners.. elected at the AGM,. or by being co-opted by the Board.
Certain outside organisations nominate representatives to attend meetings of the Board.
Invostmont Pow•rs
Investment decisions are taken by the Board.
This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006
relating to small companies.
Appr
by
ved by order of the members
the board of TNstees on 12th November 2024 and signed on their behalf
Ms J G Wells
(Chair of Trustees)
Page 6

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limited by Guardntee)
STATEMENT OF TRUSTEES. RESPONSIBILITIES
FOR THE YEAR ENDED 31 MARCH 2024
The Trustees (who are also the directors of the Company for the purposes of company law) afe responsible for
preparing the Trustees, Report and the financial statements in accordance with applicable law and United
Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare financial statements for each financial year. Under company law,
the Trustees musl not approve the financial statements unless they are satisfied that they give a true and fair
view of the slate of affairs of the Company and of Its incoming resources and application of re$our¢es. including
its income and expenditure, for that period In prepanng these financial statements, the Trustees are required to,
yelect suitable accounting policies and then apply them consistently,
obSe￿e the methods and principles of the Charities SORP IFRS 1021..
make judgments and accounting estimates Ihat are reasonable and prudent..
State whether applicable UK Accounting Standards {FRS 1021 have been followed, subject to any material
departures disclosed and explained in the financial statements.
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the
Company will continue in business.
The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain
the Company's transactions and disclose with reasonable accuracy al any time the financial position of the
Company and enable them lo ensure that the linancial statements comply with the Companies Act 2006. They
are a150 responsible for safeguarding the assets of the Company and hence for taking reasonable steps for th8
prevention and detection of fraud and other irregularities.
Approved by order of the members of the l)oard of Trustees on 121h November 2024 and signed on its behalf by..
J G Wells
(Chair of Trustees)
Page 7

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Llmlted by Guarantee
INDEPENDENT EXAMINER'S REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Independent Examlnerfs Report to the Trustees of Epplng Fornst Dlstrlct Cltlzon8 Advlce
Bureau I'the Company.)
I report to the charity Trustees on my examination of the accounts of the Company for the year ended 31 March
2024
Re8ponslblliti08 and Basls of Report
As the Trustees of the Company land it$ directors for the purposes of company lawl you are responsible for the
preparation of the accounts in accordance with the requirements of the Companies Act 20061'the 2006 Act'i.
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the
2006 Act and are eligible for Independent examination, I report in respect of my examination of the Company's
accounts Carried out under se¢tion 145 of the Charities Act 2011 {'the 2011 Act'}. In carrying out my examination
I have followed the Directions given by the Charity Commission under section 14515)Ib) of the 2011 Act
Independent Examinerfs Statement
Since the Company's gross income exceeded £250,000 your examiner musl be a member of a body listed in
section 145 of the 2011 A¢t. l ¢onfirm that l am qualified to undertake the examination because l am a member
of ACCA, which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection wilh the
examination giving me cause to believe..
accounting records were not kept in respect of Ihe Company as required by section 386 of the 2006 Act;
or
the accounts do not accord wrth those records.. or
the accounts do not comply wth the accounting requirements of section 396 of the 2006 Act other than
any requirement that the accounts give a'true and fair, view which is not a matter conSide￿d as part of an
independent examination., or
the accounts have not been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accounling and reporting by Charities lapplicable lo charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland
IFRS 10211.
I have no concerns and have come across no other matters in connection with the examination to which attention
should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Page 8

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limitèd by Guarantee
INDEPENDENT EXAMINER'S REPORT (CONTINUED)
FOR THE YEAR ENOED 31 MARCH 2024
This report is made solely to the Company's Trustees, as a body, in accordance vnth Part 4 of the Charities
(Accounts and Reports) Regulations 2008. My work has been undertaken so that I might state to the Company,
Trustees those matters l am required to state to them in an Independent Examinerfs Report and for no other
purpose. To the lullest extent pemiitted by law. I do not accept or assume responsibility to anyone other tttan the
Cornpany and the Company's Trustees as a body. for my work or for this report
Signed..
121h November 2024
P Thain
FCCA
Ha818r8
Chartered Accountants
Old Station Road
Loughton
Essex
IG10 4PL
Page 9

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limited by Guarantee)
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
Restricted Unrestricted
funds
funds
2024
2024
Total
funds
2024
Total
funds
2023
Note
Income from:
Donations and grants
122,715
178,673
301,388
248. 154
Other trading activities
799
799
824
Investments
3,199
3.199
692
Other income
26
Total income
Expenditure on:
122 715
182 673
305 388
249 696
Charitable activities
120,978
215,484
336,462
302, 363
Total expendlture
120 978
336 462
302 363
Net (oxpendituro)Ilncome
1,737
{32,811)
(31,074)
(52, 667)
Tran$fef$ between funds
13
Net movement In funds
Reconciliation of funds:
Total funds brought fopward
248,343
248,343
301,010
Net movement in funds
1,737
(32,811
{31,074)
(52, 667)
Total funds carried forward
The Statement of Financial Activities includes all gains and losses recognised in the year.
The notes on pages 13 to 24 form part of these financial statements.
Page 10

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guaranteo)
REGISTERED NUMBER: 05852220
BALANCE SHEET
AS AT 31 MARCH 2024
2024
2023
Note
Current assets
Debtors
13,678
4,290
Cash at bank and in hand
253,398
274,407
267,076
278,697
Creditors.. amounts falling due wrthin one
year
12
149,807)
(30, 354)
Not current a850ts
217,269
248,343
Total asset8 legs currnnt Ilabllltleg
217,269
248,343
Total net assets
Charlty fund8
Restricted funds
13
1,737
Unrestricted funds
13
215,532
248,343
Totsl lund•
24a,34.3
Page I

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee
REGISTERED NUMBER.. 05852220
BALANCE SHEET (CONTINUED)
AS AT 31 MARCH 2024
The Company was entitled to exemption from audit under section 477 of the Companies Act 2006.
The members have not required the company to obtain an audit for the year in question in accordance with
section 476 01 Companies Act 2006.
The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to
accounting records and preparation of financial statements.
The financial statements have been prepared in accordance with the provisions applicable to entities subject to
the small companies regime.
The financial statements were approved and authorised for issue by the Trustees on 12lh November 2024 and
signed on their behalf by..
Ms J G Wells
(Chair of Trustees)
The notes on pages 13 to 24 forni part of these financial statements
Page 12

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
General Infomiation
Epping Forest Dislnct Citizens Advice Bureau is a chantable organisation, registered in England and
Wales, with a registration number 05852220. The address of the registered office is Regus Epping. The
Civic Building. 2fiO Floor, 323 High Street, Epping, Essex CM16 48Z The principal objective of the charity
is lo promote any chantable purpose for the public benefit of the community in the Epping Forest District
and surrounding areas. by the advancemenl of education, the protection and preservation of health. and
the relief of poverty, sickness and distress.
Accounting policl
2.1 8asl8 of prnparatlon of flnanclal 8tatamonts
The financial statements have been prepared in accordance with the Chanties SORP {FRS
102) - Accounting and Reporting by Charities Statement of Recommended Practice applicable to
Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in
the UK and Republic of Ireland IFRS 1021 (effective 1 January 2019), the Financial Reporting
Standard applicable in the UK and Republic of Ireland {FRS 1021 and the Companies Act 2006.
Epping Forest Districl Citizens Advice Bureau meets the definition of a public benefit entity under FRS
102. Assets and liabilities are inilially recognised at historical cost or transaction value unless
othep*wse Slated in the relevant accounting policy.
2.2 Incom•
All income is recognised once the Company has entitlement lo the income, it is probable that the
income will be received and the amount of income receivable can be measured reliably.
Grants are included in the Statement of Financial Activities on a receivable basis. The balance of
income received for specific purposes but not expended during the penod is shovm in the relevant
funds on the Balance Sheet. Where income is received In advance of enlillement of receipt, ils
recognition is deferred and included in creditors as deferred income. Imiere entitlement occurs befo
income is received. the Income Is accrued.
Income tax recoverable in relation to investment income is recognised at the time the investment
income is receivable.
Other income is ￿cOgnised in the period in which it is receivable and to the extenl the goods have
been provided or on completion of the service.
2.3 Exponditur•
Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit
to a third party, rt is probable that a transfer of economic benefits will be required in settlement and
the amount of the obligation can be measured reliably Expenditure is classified by activity. The costs
of each activity are made up of the total of direct costs and shared costs, including support costs
involved in undertaking each activity. Direct costs attributable to a single activity are allocated direGIIy
to that activity Shared costs which contribute to more than one activity and support costs which are
not attributable to a single activity are apportioned between those activities on a basis consistenl with
the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation
charges allocated on the portion of the asset's use.
Page 13

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Accounting policies (continued)
2.3 Expendlture Icontlnued
Expenditure on charitable activities is incurred on directly undertaking the activities which further the
Company's objectives, as well as any associated support costs.
All expenditure is inclusive of irrecoverable VAT.
2.4 Debtorn
Trade and other debtors are recognised al the settlement amounl after any trade discount offered.
Prepayments are valued at Ihe amount prepaid net of any trade discounts due.
2.5 Cash at bank and In hand
Cash al bank and in hand includes cash and short-term highly liquid investmenls with a short maturity
of three months Of less from the date of acquisition or opening of the deposit or similar account,
2.6 Llabllltles and provl8lon8
Liabilities are recognised when there is an obligation at the Balance Sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement. and the amount
of the settlement can be estimated reliably.
Liabilities are recognised at the amount that the Company anticipates it will pay to settle the debl or
the amount it has received as advanced payment5 for the goods or services il must provide.
Provisions are measured al the best estimate of the amounts required to settle the obligation. ￿ere
the effect of the time value of money 1$ material, the provision is based on the present value of those
amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability The
unwinding of the discount is recognised in the Statement of Financial Activities as a finance cost
2.7 Flnanclal Instruments
The Company only has financial assets and financial liabilities of a klnd Ihal qualify as basic financial
instruments. Basic financial instruments are initially recognised al transaction value and subsequently
measured at their settlement value with the exception of bank loans which are subsequently
measured at amortised cost using the effective interest method.
Page 14

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Llmlt8d by Guarantoel
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Accounting policles (contlnued
2.8 Fund accountlng
General fLsnds are unrestricted funds which are available for use at the discretion of the Trustees in
furtherance of the general objectives of the Company and which have not been designated for other
purposes
Designated funds comprise unreslricled funds that have been set aside by the Trustees for particular
purposes. The aim and use of each designated fund is set out in the notes to the financial statements.
Restricted funds are funds which are to be used in accordarlce with specific reslriclions imposed by
donors or which have been raised by the Company for particular purposes The costs of raising and
administering such funds are charged against the specific fund. The aim and use of each restricted
fund is set oul in the notes lo the financial statements.
Investment income. gains and losses are allocated to the appropriate fund.
Income from donatlons and grants
Restrlcted Unrestricted
funds
funds
2024
2024
Total
funds
2024
Total
funds
2023
Oonations
535
535
354
Grants
122,715
178,138
300,853
247. 800
Total 2023
9.8.08.
18.8.3.4.fi
248,154
Page 15

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Income from other tradlng actlvltiès
Income from non-charitable trading activities
Unrestrlcted
funds
2024
Total
lund8
2024
Total
funds
2023
Charity trading income- 100 Club
82.4.
Total 2023
82.4
Inv•8tment Income
Unrestrlcted
fund8
2024
Totsl
fund8
2024
Total
lunds
2023
Investment income
-.fi9
Total 2023
..fi82
-692
Other Incomlng re8ourc•g
Unrestrlcted
funds
2024
Total
funds
2024
Tolal
funds
2023
Other income
Tolal 2023
Page 16

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Analysis of expenditure on charitablè activities
Summary by fund type
Restricted Unrestrictod
funds
funds
2024
2024
Total
2024
Total
2023
Expenditure
Total 2023
Analysis of expondlturo by activities
Activities
undertaken
directly
2024
Support
costs
2024
Total
nds
2024
Total
funds
2023
Expenditure
Total 2023
Analysis of direct costs
Total
funds
2024
Total
funds
2023
Staff costs
216,227
207, 626
Other direct costs
32,390
28, 745
Page 17

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limitod by Guaranteo)
NOTES TO THE FINANCIAL STATEMENTS {CONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
Analysis 018UPPOrt costs
Total
fund8
2024
Total
funds
2023
Salary Costs
51,723
37,973
Staff Other costs
2,571
616
Repairs and Maintenance
1,438
1,997
Office Expenses
4,425
3, 746
Telephone and Communications
2,047
2,018
Computer Expenses
1,598
1,136
Insurance
1,602
1,685
Rent
10,149
7,200
Rates
659
1,149
Light and Heat
1,157
2,179
Audit, Legal and Professional
10,091
6,205
Other Expenses
385
88
Staff costs
2024
2023
Wages and salaries
267,951
245,599
245,59.9
The average number of persons employed by the Company during the year was as follows,,
2024
2023
No.
Charitable purposes
11
io
Management and administration of charity
Page 18

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
No employee received remuneration amounting to more than £60,000 in either year.
Pension Costs - Pension arrangements for employees is operated on a defined contributions basis and
are open to all employees at any lime. The company contributes 6 /0 of pensionable earnings. The assets
ofthe scheme are held separately from those ofthe company in schemes managed by Aviva and Standard
Life The pension contributions shown in the year represent the contributions payable by the company.
10. Trustses. remuneration and expenses
During the year, no Irustees received any remuneration or other benefits (2023- NIL).
During the year ended 31 March 2024, no trustee expenses have been incurred (2023- NIL).
11. Debtors
2024
2023
Dua wlthln one year
Other debtors
8,780
621
Prepayments and accrued income
4,898
3,669
12. Cr8dltors: Amounts falling due wlthln on8 year
2024
2023
Trade creditors
2,660
7,269
Other taxation and social secuflty
4,032
3, 034
Accruals and deferred income
43,115
26,057
Page 19

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Limited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
13. Statoment of funds
Statement of funds - current year
Balance at
31 March
2024
Balanco at 1
April 2023
Transfers
Inlout
Income Expendltur•
Unrnstrlcted fund•
Deslgnated funds
Property
20,000
120,000)
Operations
18,000
13,0001
15,000
Redundancy
37,000
37,000
IT
5,000
5,000
80,000
(23,000)
57,000
General funds
General Funds - all funds
21
Total Unrestrlcted funds
248,343
182,673
1215,484)
215,532
Restrlcted fund8
Cost Of Living
30,792
130,792)
Waltham Abbey Outreach
47,932
147,932)
Energy Advice Project
28,687
126,950)
1,737
Limes Farm Hub
15,304
115,304)
122,715
1120,978)
1,737
Total of funds
Page 20

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Limited by Guardntee
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED
FOR THE YEAR ENDED 31 MARCH 2024
Purpose of Restrlcted funds
Cost of Living Advice re¢eived funding from Essex County Council. to increase advisor hours to meet
the significant growrth in client numbers due to the impact of the cost of living crisis.
Waltham Abbey Outreach is a multi-agency advice and support hub supporting local residents
experiencing poor financial and mental wellbeing CAEFD Is the lead partner for this programme which is
delivered in conjunction with local stakeholders and cttarity partners The programme has also been
supported by West Essex One Heallh partnership and the Epping Forest District Council.
Energy Advlce Projoct received funding from the Nalional Citizens Advice to train a team of advisers who
support people struggling to pay for their energy costs.
Llmos Fami Outreach is a multi-agency hub supporting loul residents with issues primarily related to
benefits, housing and debt. The project was funded by Epping FO￿$1 District Council.
Purpo8• of Deslgnated funds
Designated funds held are divided into three headings12023'. four), primarily to provide for the potential
need to cover a reduction or withdrawal in funding resources where new sources of funding Cannot be
found Amounls have been designated to provide for any salary and restructuring costs, against failure of
vital IT or other equipment needin9 immediate repair or replacement and where the cost cannot be met
from an in year budget
Tr•n8fern between lund$
Revisions to the amounts designated in line with the reserve policy have been transferred from the
unrestricted funds.
Page21

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
IA Company Llmited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS ICONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
13. Statement of funds continued
Statement of funds - prior yoar
88lance al
31 March
2023
8alance at I
April 2022
Transfers
in/out
Income Expendrfure
Unrestrlcted lunds
Deslgnated funds
Property(fomierfy Lease/Rates)
10,000
10,000
20,000
operat￿n5
18,000
18.000
Redund8ncy (incofj)oraling
Salary)
20,000
17.000
37,000
Salary
20,000
(20,000)
IT
5,000
5,000
50,000
30,000
80, 000
G•n•ral funds
General Funds - 811 lunds
060
248 343
Re$trl¢ted lunds
ECC COMF - Digilal
resilience
692
(692)
Wattham Abbey Oulreach
40,000
(45. 725)
5, 725
Kickstart
14,108
(12,778)
(1,330)
Multiply Project
692
59 808
5060
Total of funds
Page 22

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Llmited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
14.
Summary offunds
Summary of funds - current year
Balance at
31 March
2024
Balance at 1
Aprll 2023
Transforn
Inlout
Income Expendltur•
Designated funds
80,000
(23,000)
67,000
General funds
168,343
182,673
(215,484)
23,000
158,532
Restricled funds
122,715
1120,978)
1,737
Summary of fund8- prlor year
Balance al
l April 2022
Transfer
8alance at
in/out 31 March 2023
Income
Expendrture
Oesignated lunds
30,000
80, 000
General funds
250,318
189. 888
(236. 803)
(35, 060)
168,343
Restricted funds
692
59.808
(65.560)
5,060
01.010 ￿49.696 _13Ql.3.&
-248,2_4
Page 23

EPPING FOREST DISTRICT CITIZENS ADVICE BUREAU
(A Company Llmited by Guarantee)
NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
15. Analy$FS of net assets between funds
Analysis of net assets betwn funds - current year
Rostricted Unrestrictod
funds
funds
2024
2024
Total
funds
2024
Current assets
1,737
265,339
267,076
Creditors due within one year
{37,708)
(12.099)
{49,8071
Total
Analysis of net assets between funds - prlor year
Restricted Un￿stricted
funds
funds
2023
2023
Total
funds
2023
Current assets
278,697
278,697
Creditors due within one year
(30.354)
(30,354)
Total
248,.343
24_8.￿l
16. Related party transactlons
The Company has not entered into any related party transaction during the year, nor are there any
outstanding balances owing between related parties and the Company at 31 March 2024.
Page 24