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2023-03-31-accounts

2022/23 Trustees’ Report

Registered charity - No. 1118449

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Reference and Administrative Details of the Charity, its Trustees and Advisers for the Period Ended 31 March 2023

Trustees who served during
 Louise Jordan-Hall, Chair
the year:
 John Allton-Jones, Vice Chair
Nick Francis, Treasurer
Graham Goodwin, Company Secretary
Duncan Double
Barry Hobbs
James Ingham
Namita Matkar
Sue Ryan
Chris Rees
Jules Steed
Janice Warford
Chief Executive Ofcer:
 Pete Boczko
Company registered number: 05729028
Charity registered number:
 1118449
Registered ofce:
 50 Sale Road
Norwich
Norfolk
NR7 9TP
Independent auditors:
 Peters Elworthy & Moore (PEM)
Chartered Accountants
Salisbury House
Station Road
Cambridge
CB1 2LA
Bankers:
 National Westminster Bank
45 London Street
Norwich
NR2 1HX
Solicitors:
 Spire Solicitors
Holland Court
The Close
Norwich
NR1 4DJ

Registered charity - No. 1118449

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CONTENTS

Welcome from our Chair and Chief Executive

Our Objectives and Activities

Strategic Report - The Year in Review

Structure, Governance and Management

Trustee Statements

Annual Accounts

Glossary of Acronyms

Registered charity - No. 1118449

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WELCOME FROM LOUISE JORDAN-HALL, CHAIR OF THE BOARD OF TRUSTEES

I am delighted to commend this report to you and show the value of our services and partnerships. But most importantly, the increased impact we have achieved on improving many peoples’ lives during this year. The value to individuals, but also to improved community resilience across our area, is palpable, and we are honoured to be able to serve in the way we do.

We continue to serve at the forefront of mental healthcare in Norfolk and Waveney, seeking at every opportunity afforded us to advocate and influence improvements within the mental healthcare arena.

We will continue to challenge not only ourselves but our partners and commissioners to be better tomorrow than today. Our commitment to increasing our offering within the localities that our large geographical area provides, and working as a super-connector within the mental healthcare arena will enable our vision to be achieved.

We remain steadfast in our mission to build a healthier and stronger community, where no matter where you are in this county, no-one will be too far away from our support.

Throughout our journey of evolution at Norfolk and Waveney Mind, we remind ourselves that we exist to serve the whole community and to make sure that poor mental health is not faced alone.

A huge thank you to the team, from our Patrons and Ambassadors to our Board and Staff and our fantastic volunteers, in fact; all those that have supported Norfolk and Waveney Mind over the past year - you change people’s lives!

In sharing this report with you, which highlights some of our achievements this year, whilst demonstrating our continued financial security, we continue with the momentum of improvement year on year.

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Image: Denise Bradley Archant 2022

WELCOME FROM PETE BOCZKO, CEO

Welcome to Norfolk and Waveney Mind’s Trustees’ Report and Audited Accounts which provide an overview of a successful year and our plans for the future.

This is an exciting, yet challenging time to be providing mental health services. There are certainly challenges ahead, particularly with funding in the current economic climate and the increasing demand for our services.

For mental health systems to be efficient and effective a collaborative approach is required to achieve the shared goal of improving mental health and wellbeing. By working collaboratively, breaking down silos, and embracing a systems perspective, mental health systems can achieve better outcomes

and help to build resilient communities. I am inspired by the people we support and proud of the transformation we continue to make which has only been possible due to the commitment, hard work and backing of our staff, volunteers, trustees, patrons, ambassadors, funders and supporters, whom all work tirelessly to help us to ensure that no one in Norfolk and Waveney has to face poor mental health alone.

This past year, we have continued to position ourselves as a respected provider and partner in the delivery of mental health services locally. As we look to the future, I believe that Norfolk and Waveney Mind is well positioned to take advantage of any opportunities presented and continue to transform mental health support locally.

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OUR OBJECTIVES AND ACTIVITIES

WHO ARE WE?

We are Norfolk and Waveney Mind, a local mental health charity. As an independent charity we are responsible for our own funding and governed by a group of local trustees. Norfolk and Waveney Mind is affiliated to the Mind federation made up of around 100 local Minds across the country delivering services and campaigning for better mental health for all.

Our Vision

All people are supported with their mental health to live a life that is meaningful to them.

Our Ambition

No one should have to face poor mental health alone and that with the right support and resources anybody can create a life that feels meaningful to them.

The purpose of the charity is ‘to promote the preservation and the safeguarding of mental health and the relief of persons suffering from mental disorder’.

OUR VALUES

We are available to support anyone and will work in an open-minded manner with this regard. We are fully committed to Equality & Diversity in our employment of staff and the delivery of all support we provide.

We will respond to changes in social and individual need in a timely way to ensure that we support people with what they need when they feel that they need it.

Everyone is treated with respect. We speak with honesty and awareness, and we value the lived experience.

We are open, honest and transparent with the highest standards of integrity and accountability. Simply, we do what we say we are going to.

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OUR APPROACH

Our approach encompasses the Norfolk and Waveney Mind values of Integrity, Respectful, Responsive, and Inclusive.

We work within the Social Model of Recovery, using a holistic, strengths-based, person centred, solution focused approach.

Our service users are at the heart of what we do. We believe that they are the expert, and we strive to make sure they are influential in the creation of services and projects.

Our expertise is non-clinical / non-medical.

Our main focus is on what recovery means to the individual. We use our CHIME (Connection, Hope, Identity, Meaning, Empowerment) programme and the 5 Ways to Wellbeing to model these underpinning theories in our day to day work with service users.

Psychologically Informed Environment

We adopt the Psychologically Informed Environment (PIE) concept to create spaces that promote safety, understanding, and positive interactions. By adopting this approach, we create an atmosphere that promotes recovery, and improved well-being for individuals accessing our services.

Service Partners

We believe that working collaboratively is key to creating a supportive network and maximising the impact of our work. Working with service partners provides us with valuable resources, expertise, and collaboration opportunities that enhance our ability to support the mental health needs of local people, enabling us to be able to provide the right service, to the right person.

Much of our work comprises of delivering contractual services for NHS Norfolk and Suffolk Foundation Trust (NSFT), the Norfolk and Waveney Integrated Care Board (ICB), Norfolk County Council and local council authorities.

“Whether it’s you, someone in your family, a friend or a colleague. We are here for you, always.”

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OUR SERVICES

Adult Community Services (ACS)

ACS is a free service to help Adults 25+ recover from mild to moderate mental health conditions, including anxiety, low mood and depression. They offer support to help people find what is important for them and what a meaningful life would look like. The service is based on the 5 Ways to Wellbeing and CHIME.

Carers’ Service

Our Carers’ service provides support and time for people who care for someone living with mental ill health, helping to promote their own wellbeing and mental health. The service focuses on the particular needs of each individual carer. This includes twice weekly Carers Virtual Cuppas open to all carers in Norfolk and Waveney.

CHIME (Connection, Hope, Identity, Meaning, Empowerment)

CHIME is our holistic recovery programme and it brings together different tools and skills from both clinical and non-clinical approaches that people may use in their recovery. This includes things such as Cognitive Reframing Skills, Automatic Negative Thought Process, Biopsychosocial Models, Exploration Exercises, Self-Care Models and more. All of this is done in a digestible and accessible way whilst encouraging group work and the sharing of lived experience to ensure a person centric approach.

Complex Bereavement Service

Our Complex Bereavement Service provides support to those that have been bereaved by suicide or during the pandmic. This service provides both 1:1 emotional support and group support. In addition to this, the service hosts a number of bereavement cafes within the community.

Low Cost Counselling Service (LCCS)

LCCS offers person centred therapy and integrative therapy to individuals with low to moderate mental health concerns. The therapy can be short or long term (up to 1 year) and sessions will take place weekly. The service facilitates positive change by improving the client’s ability to establish and maintain relationships whilst enhancing the clients coping mechanisms. This is not a free service. Sessions are 50 minutes long and are £25 per session.

Mindfulness

Mindfulness means to pay attention, nonjudgmentally and in the present moment. Our Mindfulness workshops help people work differently with challenges, as well as live life more fully.

Nature Connect

Our Nature Connect Project runs group activities to help adults to develop a deeper contact with nature for improved resilience and overall better mental health.

Pace of Mind

Our Pace of Mind project offers opportunities to explore green spaces through friendly running and walking groups to help people improve their fitness, increase their sense of wellbeing and boost their connection with nature.

Primary Care Network (PCN)

Our Enhanced Recovery Workers provide low/moderate mental health support within GP Practices across the local Primary Care Network. Taking a holistic approach, they focus on wellness rather than illness and ensure patients receive the right care for their needs as quickly as possible.

LILY

The LILY service in West Norfolk offers 1:1 support to adults 18+ whose loneliness is the primary issue affecting their health and wellbeing. People are supported to access social activities, volunteering opportunities and community services.

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Psychiatric Liaison Support Service

Our Psychiatric Liaison Service provides support to vulnerable people accessing A&E who are assessed by the Mental Health Liaison Team. Support is offered for 2-12 weeks via face to face meetings. Support is also offered via telephone or online if appropriate.

REST (Recover, Eat, Support, Talk) Community Wellbeing Hubs

Our REST Community Wellbeing Hubs are walk in services based in the heart of our communities. They provide 1-2-1 and groupbased support to people who are experiencing mental health difficulties in a non-clinical environment. Our REST hubs in Norwich, Aylsham and Thetford also offer evening crisis sanctuaries up to midnight, receiving referrals from crisis teams and blue light services. Our evening sanctuaries provide brief interventions for a few hours, supporting onward access to a structured programme of support, or onward referral to additional mental health support as appropriate, including our Short Stay Recovery Houses and Psychiatric Liaison Service.

Routes & Onwards Employment Services

Our Routes Employment Service supports people with serious mental health conditions to gain and retain employment. Whether it is 4 hours per week or 40, they find people employment to suit their individual needs. For people already employed, they can support them to keep their current job or find an alternative.

Our Onwards Service supports individuals receiving structured treatment for drug and alcohol misuse to find employment.

Short Stay Recovery Houses

Our short stay recovery houses provide a safe, supportive and collaborative alternative to acute mental health hospital admission for people with issues that may affect their mental health. Our short stay recovery houses will support and provide interventions in the least restrictive environment consistent with people’s health and social care and safety

needs, linking in with our REST evening sancturies, psychiatric liaison service, crisis teams and blue light services.

Sustain

Sustain is a pioneering new climate anxiety project, which provides support for adults and young people, in partnership with the UEA, the Climate Psychology Alliance, The Resilience Project and other partners.

Telephone Support Line

Our telephone support line and triage service operate 7 days per week. Our support line supports people through a period of crisis and helps them into more long-term support tailored to their needs. Our triage service provides an informative welcome into our services to provide an understanding of the service a person may have been referred into.

Training Academy

We are established and trusted leaders in mental health training, mindfulness and workplace wellbeing, providing training to businesses, education providers, VCSE (Voluntary, Community and Social Enterprise) organisations as well as the general public.

Waves

Waves is for people diagnosed with or traits of, borderline personality disorders or emotionally unstable personality disorder to help them improve their quality of life, build confidence and to develop skills to cope and deal with challenges of every day. It provides a 12-month, 1 day a week course which incorporates psycho-educational workshops as well as social sessions to help them explore their needs with others in a safe environment.

Youth Service

Our youth service supports young people aged 11- 24 at the point of emerging mental health and emotional difficulties. They aim to provide young people with education and awareness of mental health signs and symptoms, giving them coping strategies and tools to combat current and future life challenges they may face.

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STRATEGIC REPORT – THE YEAR IN REVIEW

HIGHLIGHTS AND ACHIEVEMENTS IN 2022/23

Year on year demand for our services increases as more people seek support for their mental health.

With 1 in 7 people in Norfolk living with depression and the suicide rates in Norfolk above the national average, the need for good quality mental health services is greater than ever.

Individuals face numerous pressures and challenges that can significantly impact their mental health. Factors such as the pandemic, isolation, relationship breakdowns and economic uncertainty have all impacted on the mental health of people living in our local communities.

We have continued to consolidate and build upon our 2020-2023 strategy which focuses on 4 key areas:

New Services

REST Community Wellbeing Hubs

We continue to grow our new model of support which sees Norfolk and Waveney Mind introduce support services within our communities through our new community wellbeing hubs, called REST. This new network of mental health support, information and advice has been designed to provide people with walk in, accessible mental health support and information close to their home.

Following the success of our first REST hub, in Norwich, we have continued to grow our community support and are now reaching more people with the introduction of hubs located in Thetford, Aylsham, King’s Lynn and Great Yarmouth.

Primary Care Service

In addition to our Community Wellbeing Hubs, we have also introduced Enhanced Recovery Workers based in the majority of local GP practices. Our Enhanced Recovery Workers provide support to people with low to moderate mental health needs.

This new model of support has been introduced to ensure patients receive the right care for their needs as quickly as possible. It also helps to alleviate the strain on healthcare resources and free up GPs' time to focus on patients with more acute medical needs.

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Achievements

ROUTES and Onwards Employment Support Service

Following an external review, Norfolk and Waveney Mind’s ROUTES service team become the first Individual Placement and Support (IPS) Service in the East of England to achieve exemplary status for providing routes to employment for people with severe mental health conditions.

This exemplary service supports local people to gain sustainable employment, or retain their existing job, to assist with their recovery. Alongside mental health professionals, employment specialists provide intensive, individual support, a rapid job search, followed by placement in paid employment, and time-unlimited in-work support for both the employee and the employer.

This service has now been expanded to include our Onwards service which supports. people who are currently receiving structured treatment for drug and alcohol misuse to aid their recovery and gain employment.

Community Activty

We’ve significantly grown our community engagement and activity this year, to drive our ambition that no one has to face poor mental health alone.

This growth has seen us actively involve and partner with the community to provide a familiar, accessible and supportive environment for mental health support, information, education and awareness.

In seeking to be better able to support people in this large rural county of Norfolk and in Waveney, we continue to build partnerships to strengthen the delivery of services in rural areas and market towns, building community resilience and improving local access to services.

Our community engagement and activity programme has seen us deliver a number of free workshops, information events, gardening groups, climate cafes, walking groups and more in Cromer, Diss, Attleborough, Heacham, Downham Market, Kings Lynn, Beccles and Lowestoft.

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New Trustees

In February, we were delighted to welcome four new trustees. James Ingham, Duncan Double, Namita Matkar and Jules Steed all joined Norfolk and Waveney Mind’s Board of Trustees.

Our newly appointed trustees have backgrounds spanning a range of sectors and their expertise and enthusiasm will greatly benefit the charity as we continue to enhance our service offering and grow our network to reach and support more people in their local communities.

As we strive to develop new and innovative services that provide enhanced and even more effective support for people affected by poor mental health in Norfolk and Waveney, we have continued strengthening our relationships with both NHS and local authority commissioners, the Norfolk and Suffolk NHS Foundation Trust (NSFT) and other mental health providers. We now play a key role within the burgeoning integrated care system in Norfolk and Waveney.

We are further building on the strong partnerships we now have with District, Borough and City Councils to meet this aim.

Super Connector

Our strategic approach is not only to be an innovator and a provider, but also a ‘super connector’ for both Mental Health and VCSE (Voluntary, Community and Social Enterprise) partners across our area.

We continue to consolidate our position as a leading third sector influencer, and as this continues, we are ensuring that we will expand our delivery services in partnership with others as we continue to fight for better mental heatlh.

Mindful Towns

In collaboration with Breckland Council, we embarked on delivering a programme of free community mental health training to a wide variety of community groups and organisations who were trained to safely hold sensitive conversations with anyone that might need help or mental health support. In February, we were delighted to announce that more than 50 people from Thetford based organisations had received training via the programme, significantly boosting the mental health support available within the community.

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Corporate Partners

Last year, we established partnerships with 43 new local businesses, helping us to fundraise, raise awareness and promote mental health and wellbeing within the workplace. By working together, we greater impact in building heathier, more resilient communities.

Income Generation

Currently, 94% of Norfolk and Waveney Mind’s income comes from statutory funding sources.

We continue to seek new opportunities to increase and diversify the charity’s income by increasing corporate partnerships, sourcing funding through grants and trusts to deliver non-statutory projects and introducing a legacy programme.

Our community project teams have drawn on a proporation of our donor fundraising income this year to address prevention, resilience and wellbeing and also respond to unmet need among often marginalised groups for those with mild –moderate mental health issues. These initiatives have enabled us to reach wider audiences and address specific issues, in ways we are not currently able to within our statutory contracts.

In addition to this, we have increased the number of fundraising events that we organise including skydives, walking challenges, 3 peaks challenge, quiz nights, golf day, football tournament and abseiling.

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YOUR IMPACT

We couldn’t continue to do what we do without our volunteers and super supporters who continue to help us in the fight for better mental health.

Over 7000 hours of support were provided by our amazing volunteers. Over the last 12 months, we have had over 100 volunteers regularly giving up their time.

Over 11,000 staff from local businesses were reached with mental health information and resources, thanks to our corporate partners.

Our super supporters helped us to raise £325,085 to support our work.

Over 500 bags of items were donated to our charity shop, preventing of unwanted items going to landfill, whilst helping us to support more people.

For every £1 we invest in fundraising we generate £3 to invest back into our services.

Over 20 people shared their story, helping others feel they’re not alone.

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OUR IMPACT

We provide vital resources to support local people affected by mental health. Last year, we supported:

Our Low Cost Counselling serivce held 1,415 counselling sessions, a 75% increase on the previous year.

Our Adult Community Service Supported 1,098 people. 46% more than the previous year.

1,337 young people received 1:1 support for their mental health. 22% more than the previous year.

20,471 people visited our new REST Wellbeing Hubs.

Our REST Norwich hub supported 75% more people than the previous year.

2,419 individuals were trained, equipping them with the knowledge, skills, and resources necessary to understand and address mental health challenges effectively. This is a 65% increase from the previous year.

328 people returned to work or gained employment following the support they received from our Employment Support Service. An increase of 490% from the previous year.

Support provided by our short stay recovery house increased by 10%

289 local people bereaved by suicide were supported by our Complex Bereavement Team. An increase of 344% from the previous year.

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OUR REACH

As a trusted voice of the people of Norfolk and Waveney, we campaign to raise awareness and promote understanding.

Campaigns

We call on the people of Norfolk and Waveney to join us in the fight for better mental health through our annual programme of campaigns.

This year, we worked collaboratively with a number of local organisations and utilised their platforms to reach larger audiences with our messaging.

Mindful Moment

We were proud to take over an empty shop window in our local shopping centre, Castle Quarter, Norwich. We branded the shop and incorporated a simple mindfulness activity as a way to raise awareness of our charity and help people to manage stress. This was launched to coincide with stress awareness month in April 2022 and continues to run today.

With 8.5 million shoppers visiting Castle Quarter per year, this is a great opportunity to raise awareness of our charity and support available for local people.

Norwich Airport

We worked in collaboration with Norwich Airport to utilise some free advertising spaces in departures. With over 500,000 people flying from Norwich each year, this will make a huge difference in the number of people we can reach.

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Do Blue

We called upon the people of Norfolk and Waveney bring a burst of colour to Norfolk and Waveney for World Mental Health Day 2022 in support of our Do Blue campaign. Communities came together to wear blue, dye their hair blue and a number of local landmarks were lit up blue to help raise awareness and vital funds in support.

Norwich City Football Club – Not Just Another Kit Launch

We worked with Norwich City Football Club and Stephen Fry on an award winning ‘Not Just Another Kit Launch’ campaign, which highlighted the current mental health crisis, using the hook of a kit launch to create maximum awareness and get supporters talking.

Within 24 hours of the campaign launching, it featured on the BBC and Sky, received 2 .5 million impressions on social media and 54,000 direct website click throughs, enabling us to reach a much wider audience to raise awareness and promote our charity.

World Mental Health Day

On the back of the campaign, we worked with Norwich City Football Club to deliver a Norfolk and Waveney Mind takeover match day. We had an information stand, an article in the match day programme, messaging which featured on the pitch side screens, free tickets for hospitality, pre-match messaging in press conference, and to top it Lotus gifted us the team shirt sponsorship.

Me and My Emotions

Calling on experts by experience when developing campaigns is key to our work. So when planning our campaign for Children’s Mental Health Week 2023, we worked with local primary school children on a campaign to highlight the importance of mental health and that it’s ok to ask for help. We focused on the topic of emotions, and how to manage them and developed an emotions chart which was shared with schools and youth groups across the county.

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FINANCIAL REVIEW

2022/23 was a successful year financially, with continued growth in our income compared to the previous year as summarised in the table below.

We delivered a surplus of £1.3m due to three main one-off factors:

At the end of the year we had a healthy level of reserves, so in the 2023/24 budget the trustees have agreed to use £0.7m from reserves to support continued enhancements to our REST network and oneoff investments (such as implementing a new Client Management System). This support from reserves enabled the Board to agree a balanced budget.

Where does our money come from?

94% of our income 2022/23 came from providing services to the local NHS and Norfolk County Council, as illustrated below.

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Where do we spend our money?

The majority of our costs relate to staff pay (81%), with a further 5% on staff travel, recruitment and training as illustrated below:

Of this total, £9.4m was spent directly on supporting people with mental health problems. The rest goes towards running the organsiation, including generating funds and planning for the future.

Reserves Policy

The trustees of Norfolk and Waveney Mind are aware of the need to secure its viability for as long as we are needed to help the people of Norfolk and Waveney to maximise their mental wellbeing.

We do this by retaining some of our current income as reserves against future uncertainties and to provide a fund for future investment in our services and our assets.

Our reserves are split into the following categories:

The trustees updated the policy on reserves in February 2023 and reviewed the levels of designated reserves in June 2023. The revised policy identified that the target level of contingency should cover the following situations:

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Based on the updated policy, the level of excess reserves at 31st March 2023 was as follows:

Total undesignated reserves
Less value tied up in fxed assets
Less value needed as contingency as per policy
Balance = excess available for use		 £3.9m
(£1.1m)
(£1.3m)
£1.5m

Trustees agreed to use £0.7m of these excess reserves to supplement the 2023/24 budget, enabling us to maintain our REST model in the community, and support one-off developments such as the implementation of a new client record system.

In addition, £0.4m of designated reserves are committed for spending in 2023/24 on the redevelopment of the Sale Road site and a further £0.2m is committed to supporting smaller charitable initiatives over the next two years.

The level of reserves will continue to be monitored by the trustees throughout 2023/24 via the Integrated Governance Committee.

Going concern

The trustees have assessed the charity’s ability to continue to operate for the foreseeable future, and have concluded that the charity remains a going concern.

This assessment is informed by:

The most significant risk for the medium term relates to NHS contracts that are coming to an end. However, we will ensure that we are resourced to deliver robust bids when contracts are re-procured, and would expect to be in a strong position to continue to deliver our existing services. All contracts will also be priced to reflect the level of management overheads required to provide safe and robust management of services and contracts.

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2023 AND BEYOND

Short Stay Recovery Houses

We will be expanding this model of short stay recovery houses to East and West Norfolk in the coming year having successfully tendered for a service commissioned by Norfolk and Waveney ICB.

Our North Walsham Hub will join our expanding network of community wellbeing hubs providing walk in, mental health support, helping us reach more people within our communities.

Mindful Hub

Mind Recovery Centre

We will be developing a Personality Disorder Service in collaboration with the Norfolk and Waveney Integrated Care Board and NSFT.

Phase 2 Primary Care Network

We will be expanding this service with the addition of another 18 enhanced recovery workers. The expansion of this service will enable us to support more patients and help alleviate the strain on healthcare resources and free up GPs’ time to focus on patients with more acute medical needs.

Expansion of REST

We will be opening our REST Community Wellbeing Hub in North Walsham.

We will be working with Breckland Council to create a central space where individuals can connect and access a wide range of resources and services that promote holistic well-being. The Mindful hub will aim to provide a sense of community and support that enhances the lives of local residents.

Training Academy

We will be expanding our provision of training for NHS staff, Social Care staff and Volunteers working in Norfolk and Waveney. Over the next few months, we will be offering a number of fully funded workshops to support the learning and development of public sector workers and volunteers who work with individuals with mental health conditions.

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Development

We are pursuing a major development of our Sale Road site in Norwich. This will enable us to provide a range of new services and also establish a new Training Centre.

Our IT systems are being significantly improved, as we are implementing a new, comprehensive Client Management System, and a replacement financial ledger system to enable us to enhance our business support processes.

As we look beyond, we recognise that we have a strong base to work from, to not only consolidate recent developments, but to continue to work towards our ambition that no-one should have to face poor mental health alone.

We will continue to work across 4 key pillars with the aspiration of being the go to provider for mental health support within the nonmedical/non-clinical space, driving support within the prevention/early interventions space.

Our 4 key pillars:

Our future aspirations

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KEY RISKS AND ISSUES

In April 2023 the Board of Trustees reviewed the key strategic risks that face the organisation in delivering our goals, as outlined below:

1. Our support to clients

2. Our development as an organisation

3. Our partnerships

4. Our money

5. Our people

The Board will continue to monitor progress against these key risks via a Board risk register, with clear management ownership and actions identified to mitigate outstanding risks.

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STRUCTURE, GOVERNANCE AND MANAGEMENT

ORGANISATIONAL STRUCTURE

Charity Status

Norfolk and Waveney Mind is a charitable company limited by guarantee, incorporated on 3 March 2006, under a Memorandum of Association, which established the objects and powers of the charitable company. It is governed under its Articles of Association, which were last amended on 2 July 2019.

We are affiliated to Mind, the national charity. We adopt their brand, and their strategy informs our own decision-making. We follow many of their policies, and we meet their ‘Mind Quality Mark’, which helps us sustain leading quality standards, delivery, and policy.

Board of Trustees

We are governed by our board of trustees which meets formally six times per year. The board approves the charity’s strategy and is responsible for ensuring that our broad policies and direction are in keeping with our mission, as well as reviewing performance and authorising expenditure as required.

Our trustees (who are also Directors of the Company but throughout are referred to as trustees) are all unpaid volunteers and have a wide range of backgrounds and experience. Trustees who served during 2022/23 are listed on p.26.

Trustees may not serve for more than nine years, and a proportion are subject to reelection at each annual general meeting. In accordance with the Articles of Association three Directors (Nick Francis, Graham Goodwin and Sue Ryan) retired by rotation at the Annual General Meeting on 26 October 2022, and all three Directors were re-elected.

Three directors resigned as trustees since the AGM in October 2022: Chris Rees, Barry Hobbs, and Sue Ryan.

John Allton-Jones reached the end of his nine year term on 9 September 2023 at which point he resigned from the charity. Three further Directors (Louise Jordan-Hall, Nick Francis, and Janice Warford) retired by rotation at the Annual General Meeting on 11 October 2023, and were all re-elected.

Trustees of Norfolk and Waveney Mind play a pivotal role in the recruitment of new Board members. We seek to ensure that the Board brings a broad base of skills and experience relevant to current challenges. Where vacancies exist, we recruit by advertising and pro-active invitation, and the board selects candidates after consideration of their skills, interview, and references. This was the case in 2022/23 when we successfully appointed four new trustees to the board: Duncan Double, James Ingham, Namita Matkar, and Jules Steed.

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Trustees when appointed undertake a structured induction programme and existing trustees were invited to join in with structured refresher courses within the period, to maintain their skills. As well as mandatory training, all trustees have had the opportunity to engage with other training, whether it be in-house or externally provided. A board development programme was also undertaken during 2022.

Trustees who served during 2022/23 and at the date the annual report was adopted were:

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Committees of The Board

The board gains assurance over the performance of the charity via two committees which each meet six times per year:

Each committee has four trustee members, and are supported by the relevant members of the Executive Leadership Team.

The chairs of the two committees during 2022/23 were:

The committee chairs report by exception to full meetings of the board of trustees.

Executive Leadership Team

An Executive Leadership Team (ELT) carries out the day-to-day management of the organisation and reports directly to the Board. Executive remuneration is set by reference to competitive market analysis, and by bench-marking against relevant organisations in the charity / not-for-profit sector considering the size and nature of the organisation, and the responsibilities of each post.

The members of the ELT during 2022/23 were as follows:

Scheme of Delegation

The charity has a Scheme of Reservation and Delegated Authority that sets out which decisions are reserved to the board of trustees and which are delegated to either a committee or an individual office holder. This document is subject to review in 2023 in line with recent changes to the board committee terms of reference.

27

ORGANISATIONAL FITNESS

Support functions

The organisation carries out its own human resources, finance, facilities management, IT, and governance management in-house, with external support when specialist skills are required.

The organisation has undergone significant growth in the last few years in terms of the volume and range of services offered to our population. During the last year we have worked to enhance some of our nonoperational functions to ensure that that they are able to support services more effectively. Examples include:

IT systems

In recent months, the Executive Leadership Team has approved business cases for significant system upgrades in two areas:

1) Client Management System – we have procured a comprehensive new system to cover all of our operational services so that for the first time we will have a view of a whole client journey and will be able to report consistently on all of our services. This will mean that service users only have to tell their story once, and will enhance the necessary information available to our staff when supporting people with mental health problems. The system is due to be rolled-out from September 2023.

2) Financial ledger system – an improved ledger has been procured, with implementation due to take place from September to November 2023. This will improve internal budget management processes, support more effective business partnering, and enable more efficient finances processes.

Data protection and cyber security

During 2022/23, Norfolk and Waveney Mind has worked to improve its arrangements for information governance (IG) and cyber security, which are necessary to underpin the continued growth in services and information relating to those services.

A Data Protection consultancy was engaged for a six-month project to systematically review the charity’s IG arrangements, including:

A number of improvements have been made as a result of this review, and further actions are identified for completion during 2023.

In addition, work has been undertaken to achieve Cyber Essentials accreditation, and this is to be upgraded to Cyber Essentials Plus during 2023/24.

Other governance issues

Norfolk and Waveney Mind has a rolling approach to the review of policies and procedures which continued in 2022/23.

External reviews were commissioned in 2022 at the request of the Integrated Governance Committee (IGC), to review the charity’s arrangements for dealing with matters relating to PAYE (Pay As You Earn) and VAT. These reviews were conducted by subject matter experts from PEM (our external auditors), and the final reports were reviewed by IGC. There were no major issues or concerns identified.

28

Environmental impact

Norfolk & Waveney Mind is committed where possible to consider the impact on the environment within the use of our buildings and our operational procedures and arrangements. Positive measures in place already include the provision of solar panels on our Sale Road premises, the renewal of appliances and building components with those that are energy efficient, and the continuing use of technology and e-communications to reduce use of paper and other consumables. A number of meetings are also conducted virtually, which avoids the need for travelling between locations.

We have a flexible working policy under which some staff work from home for some of the time, which reduces the amount of travel to an office.

Fundraising policy

Norfolk & Waveney Mind is signed up to the Fundraising Regulator’s Code of Fundraising Practice to ensure it is following current fundraising guidance and working practices.

Volunteer fundraisers are given a briefing before they raise funds for the charity and will also be given annual updates and refreshers.

All direct marketing is undertaken by the fundraising department to ensure that it is not unreasonably intrusive or persistent. All marketing material contains clear instructions on how a person can be removed from mailing lists and our database of supporters contains details of contact permissions and preferences.

29

OUR PEOPLE

Our employees and volunteers make our charity the special organisation that it is today. Many of our staff have their own lived experience of mental health challenges, and their experiences are central to helping to inform our work with service users and to enhance the quality of support that we provide.

We have a proactive and supportive culture that is based upon our charity values of Respect, Inclusivity, Responsiveness and Integrity and our holistic approach to staff support and development is built upon these values.

Our framework of HR policies and procedures includes detailed advice and guidance for staff and management to provide a supportive and satisfying working life.

The year in numbers...

Staff recruitment and induction

Support for staff begins with a robust recruitment process, which ensures that we attract and retain well motivated, experienced and educated people to perform the role. As part of our safer recruitment strategy, we have introduced Warner interviewing (“Choosing with Care” Warner report, 1992).

This ensures an enhanced level of rigour in selecting people with ‘lived experience’ to assess their recovery journey and current emotional resilience as part of our duty of care to the service users we support.

In 2022/23 we rolled out a refreshed induction programme for all new staff, volunteers and trustees. This comprises a mixture of face-to-face and on-line training and is tailored to the relevant roles (for instance operational staff receive a twoweek programme including areas such as mental health recovery, de-escalation, and safeguarding).

Staff pay and benefits

2022/23 has been a difficult time economically with the national cost of living crisis affecting many people. As an employer, we have ensured that we keep pace with the National Living Wage, even when this has meant pay uplifts in excess of our funding increase from commissioners.

Pay reviews are informed by benchmarking against similar roles in the local employment market in Norfolk, and by experience of areas where there have been recruitment difficulties.

A 2022/23 pay uplift was given to all staff in July 2022, and a further uplift has been made in April 2023 in line with the National Living Wage.

In addition, we offer a portfolio of staff wellbeing services to enhance the pastoral support and practical mental and physical wellbeing of all our staff, including:

30

Staff training and development

Norfolk and Waveney Mind has a proactive career development strategy for staff encouraging personal development by providing:

Employee satisfaction

Our staff satisfaction survey scores, measured via an annual staff survey, have improved significantly for the third year running. In the December 2022 survey our results improved in 31 of 35 questions, and top headlines were:

Despite the positive results there are still many opportunities for continued improvement, informed by detailed comments received alongside the survey. The Executive Team has agreed six priority areas for 2023:

  1. Pay and reward

  2. Internal communications

  3. Staff wellbeing

  4. Management training

  5. Career development and service specific training

  6. Management visibility and charity values.

In January 2023 we also completed an Investors in People (IIP) assessment, which involved external interviews with a randomly chosen selection of staff. This exercise

confirmed our reaccreditation as an Investor in People, and some comments from the assessor included that “the survey results are positive”, “on the whole people feel valued, respected and supported”, and “teams and department managers are effective and involved and consult with colleagues around decision making as appropriate”.

Equality and diversity

Our charity is committed to enforcing nondiscrimination of applicants for roles within the charity and all staff - irrespective of race, nationality, ethnicity, skin colour, religion, physical ability or sexual orientation - are treated equally. Our internal selection processes are merit-based and all staff have equal access to benefits and training.

We are working actively to promote diversity and inclusion and have initiated several

projects to enhance our approach. We welcome applications from those with a disability and support both applicants and staff with any necessary accommodations to be able to perform their roles.

Staff engagement

The organisation works hard to maintain positive employee relations and high staff engagement by:

31

Our Patrons

Our Patrons are key representatives for our charity and in supporting mental health in Norfolk and Waveney. They are recognised as high-profile figures within Norfolk and Waveney and have an affinity with mental health support.

The Lady Dannatt, MBE, Lord-Lieutenant of Norfolk

Penny Middleditch

William Armstrong, OBE

Nick Prior

Han Yang Yap, Deputy Lieutenant of Norfolk

32

Our Ambassadors

Our Ambassadors utilise their communication and networks to help raise funds and awareness for the services we provide to support people’s mental health. They are a friendly face of the charity in our communities, supporting events, networking and giving talks to raise awareness of our services and inspiring people to support us. We are seeking more ambassadors in the future.

Adam Mason

Richard Gorrord

David Alfie Ward

The Venerable Arthur Hawes

Pauline Davies

33

TRUSTEE STATEMENTS

PUBLIC BENEFIT STATEMENT

The trustees have carefully considered the public benefit requirements established by the Charity Commission. We consider that the services we delivered and our achievements in 2022/23, combined with our on-going plans demonstrate how our work meets our charitable objective of promoting the preservation and the safeguarding of mental health and the relief of persons suffering from mental disorder. We ensure that activities comply with the objects of the charity, and support the needs of its beneficiaries. In addition to the contracted services we provide on behalf of commissioners, we deliver a varied range of services which are in part funded from the generosity of public donations. These include social development and activity groups, low-cost counselling, and Mindfulness courses.

Many of our activities are supported and delivered by volunteers, who make essential and significant contributions to improving the lives of beneficiaries. Many of our beneficiaries become volunteers, enhancing their own recovery, and using their experiences to support others. We are grateful for their work.

34

STATEMENT OF TRUSTEES’ RESPONSIBILITIES

The trustees (who are also Directors of Norfolk and Waveney Mind) are responsible for preparing the Trustees’ Report (including the Strategic Report) and the financial statements in accordance with applicable law and United Kingdom Accounting Standards.

Company law requires the trustees to prepare financial statements for each financial period, which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period.

In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking

reasonable steps for the prevention and detection of fraud and other irregularities.

Disclosure of information to the auditor

Each of the persons who are trustees at the time when this Trustees’ Report is approved has confirmed that:

Approval of report

This report of the trustees, which includes the strategic report, was approved by the board of trustees on 11th October 2023.

Louise Jordan-Hall Chair

35

INDEPENDENT AUDITORS’ REPORT TO THE MEMBERS OF NORFOLK AND WAVENEY MIND

Opinion

We have audited the financial statements of Norfolk and Waveney Mind (the 'charitable company') for the year ended 31 March 2023 which comprise the Statement of Financial Activities. the Balance Sheet. the Statement of Cash Flows and related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial

statements In the United Kingdom, including the Financial Reporting Trustee’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going

concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Auditors’ Report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

36

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated.

If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matters prescribed by the Companies’ Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees' Report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditors’ responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement. whether due to fraud or error, and to issue an Auditors’ Report that includes our opinion.

Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK} will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud.

37

The extent to which our procedures are capable of detecting Irregularities, including fraud is detailed below.

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and noncompliance with laws and regulations, was as follows:

We assessed the susceptibility of the charitable company’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

To address the risk of fraud through management bias and override of controls, we;

38

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of noncompliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the trustees and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at:

www.frc.org.uk/auditorsresponsibilties. This description forms part of our Auditors’ Report.

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an Auditors' Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its members, as a body, for our audit work, for this report, or for the opinions we have formed.

Kathryn Hebden (Senior Statutory Auditor)

for and on behalf of Peters Elworthy & Moore, Chartered Accountants Statutory Auditors Salisbury House Station Road Cambridge CB1 2LA

11th October 2023

39

ANNUAL ACCOUNTS 2023/24

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT)

FOR THE YEAR ENDED 31 MARCH 2023

Notes
INCOME FROM:
Donations and legacies
4
Charitable activities
5
Other trading activities
6
Investments
8
Other income
7
TOTAL INCOME
EXPENDITURE ON:
Raising funds
11
Charitable activities
9
TOTAL EXPENDITURE
NET INCOME
Transfers between funds
19
NET MOVEMENT IN FUNDS BEFORE OTHER RECOGNISED (LOSSES)/GAINS
OTHER RECOGNISED (LOSSES)/GAINS:
Actuarial (losses)/gains on defined pension schemes
25
NET MOVEMENT IN FUNDS
RECONCILIATION OF FUNDS
Total funds brought forward
19
Net movement in funds
TOTAL FUNDS CARRIED FORWARD		 Unrestricted
funds
2023
£
296,897
13,574,424
182,126
2,495
-
14,055,943
423,704
12,397,635
12,821,339
1,234,604
16,211
1,250,815
129
1,250,944
3,788,081
1,250,944
5,039,024		 Restricted
funds
2023
£
89,394
69,800
-
-
-
159,194
-
88,402
88,402
70,792
(16,211)
54,581
-
54,581
334,851
54,581
389,432		 Total Funds
2023
Total Funds
2022
£
£
386,291
318,202
13,644,224
11,148,936
182,126
83,468
2,495
87
-
1,619
14,215,137
11,552,312
423,704
214,361
12,486,037
10,633,520
12,909,741
10,847,881
1,305,396
704,431
-
-
1,305,396
704,431
129
21,770
1,305,525
726,201
4,122,932
3,396,731
1,305,525
726,201
5,428,457
4,122,932

The Statement of Financial Activities includes all gains and losses recognised in the period. The notes on pages 43 to 63 form part of these financial statements

40

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

REGISTERED NUMBER: 05729028

BALANCE SHEET AS AT 31 MARCH 2023

Note
FIXED ASSETS
Tangible assets
15
Intangible assets
16
CURRENT ASSETS
Debtors
17
Cash at bank and in hand
22
Creditors: amounts falling due within one year
18
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT LIABILITIES
Defined benefit pension scheme liability
25
TOTAL NET ASSETS
CHARITY FUNDS
Restricted funds
19
Unrestricted funds
Unrestricted funds excluding pension liability
19
Pension Reserve
Total unrestricted funds
19
TOTAL FUNDS		 31-Mar
31-Mar
2023
2022
£
£
1,020,199
1,051,419
62,252
44,891
1,082,450
1,096,310
3,461,831
2,365,617
2,531,135
1,863,885
5,992,966
4,229,502
(1,642,132)
(1,195,309)
4,350,834
3,034,193
5,433,284
4,130,503
(4,827)
(7,571)
5,428,457
4,122,932
389,432
334,851
5,043,852
3,795,652
(4,827)
(7,571)
5,039,024
3,788,081
5,428,457
4,122,932

The notes on pages 43 to 63 form part of these statements.

The trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of the financial statements.

The financial statements have been prepared in accordance with the provisions applicable to the entries subject to the small companies’ regime.

The financial statements were approved and authorised for issue by the trustees and signed on their behalf by;

Louise Jordan - Hall

Chair 11[th] October 2023

41

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

STATEMENT OF CASH FLOWS FOR THE YEAR 31 MARCH 2023

Notes
CASH FLOWS FROM OPERATING ACTIVITIES
Net cash used in operating activites
21
CASH FLOWS FROM INVESTING ACTIVITIES
Dividends, interests and rents from investments
21
Purchase of tangible and intangible fixed assets
15, 16
NET CASH (USED IN) / PROVIDED BY INVESTING ACTIVITIES
CHANGE IN CASH AND CASH EQUIVALENTS IN THE PERIOD
Cash and cash equivalent at the beginning of the period
CASH AND CASH EQUIVALENT AT THE END OF THE PERIOD
22		 2023
2022
£
£
782,479
295,700
2,495
87
(117,726)
(260,869)
(115,231)
(260,782)
667,248
34,918
1,863,885
1,828,967
2,531,135
1,863,885

The notes on pages 43 to 63 form part of these statements.

42

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023

(CONTINUED)

1. GENERAL INFORMATION

Norfolk and Waveney Mind is a company limited by guarantee, incorporated in England and Wales and a registered charity. The members of the company are the trustees named on page 1. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the company.

The charity’s functional and presentational currency is GBP.

2. ACCOUNTING POLICIES

2.1 Basis of the preparation of financial statements

The financial statements have been prepared in accordance with the charities SORP (IFRS 102)Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (second edition - October 2019) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Norfolk and Waveney Mind meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

2.2 Going concern

The trustees have considered the charity’s future financial position at the time of signing the financial statements, and high-level cash forecasts have been prepared for the period to March 2025.

Based on their review of the forecasts, anticipated future income, and the current level of reserves, which are in excess of the target level, the trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Accordingly, the financial statements have been prepared on a going concern basis.

2.3 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the Charity for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the financial statements.

Investment income, gains and losses are allocated to the appropriate fund.

2.4 Income

Income is recognised once the charity has entitlement to the income, it is probable that the income will

43

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023

(CONTINUED)

be received and the amount of income receivable can be measured reliably.

Grants are included in the Statement of Financial Activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance Sheet. Where income is received in advance of entitlement, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income is received, the income is accrued.

The charity received the benefit of work carried out by volunteers but no monetary value is placed upon this in the financial statements.

2.5 Expenditure

Expenditure is recognised once there Is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges are allocated to support costs.

Expenditure on raising funds includes all expenditure incurred by the charity to raise funds for its charitable purposes and includes costs of all fundraising activities, events and non-charitable trading.

Expenditure on charitable activities Is incurred on directly undertaking the activities which further the charity's objectives, as well as any associated support costs.

All expenditure is inclusive of irrecoverable VAT.

2.6 Government grants

Grants of a revenue nature are recognised in the Statement of Financial Activities in the same period as the related expenditure is Incurred.

2.7 Interest receivable

Interest on funds held on deposit is included when receivable and the amount measured reliably by the charity; this is normally upon notification of interest paid or payable by the institution with whom the funds are deposited.

2.8 Tangible fixed assets and depreciation

Tangible fixed assets costing £500 or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred lo bring a tangible fixed asset into its intended working condition should be

44

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023

(CONTINUED)

included in the measurement of cost.

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, using the straight-line method except for office equipment (see below).

Depreciation is provided on the following basis:

Freehold property- 50 years Long-term leasehold property - over the period of the lease Fixtures and fittings - 5 years or 25% reducing balance. Intangible assets – 4 years

The depreciation policy was revised by trustees in April 2023, and from this date all assets will be depreciated on a straight-line basis.

2.9 Stocks

Donated items of stock for resale or distribution are not included in the financial statements until they are sold or distributed because the trustees consider it impractical to be able to assess the amount of donated stock as there are no systems in place to record these items until they are sold and undertaking a stock take would incur undue cost for the charity which far outweighs the benefits.

2.10 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

2.11 Cash at bank and in hand

Cash at bank and in hand Includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

2.12 Liabilities

Liabilities and provisions are recognised when there is an obligation at the Balance Sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably,

Liabilities are recognised at the amount that the charity anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

2.13 Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

2.14 Operating leases

Rentals paid under operating leases are charged to the Statement of Financial Activities on a straight-

45

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023

(CONTINUED)

line basis over the lease term.

2.15 Pensions

The charity operates a defined contribution scheme and the pension charge represents the amount payable by the charity to the fund in respect of the period. '

The charity is a member of a multi-employer plan. Where it is not possible for the charity to obtain sufficient information to enable it to account for the plan as a defined benefit plan, it accounts for the plan as a defined contribution plan.

The charity has entered in to a deficit recovery plan. The accounting for a multi-employer scheme where the employer has entered into an agreement with the scheme that determines how the employer will fund a deficit results in the recognition of a liability for the contributions payable that arise from the agreement (to the extent that they relate to the deficit) and the resulting expense in profit or loss in accordance with section 28 of FRS 102.

3. CRITICAL ACCOUNTING ESTIMATES AND AREAS OF JUDGEMENT

In the application of the charity’s accounting policies, the directors may be required to make judgements, estimates and assumptions about the carrying amounts of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period, or in the period of the revision and the future periods if the revision affects both current and future periods.

There are currently no critical estimates or judgements requiring disclosure in addition to the accounting policies described.

4. INCOME FROM DONATIONS

Donations
Grants
Legacies
Total 2023
Total 2022		 Unrestricted
funds
2023
£
277,231
-
19,667
296,897
257,318		 Restricted
funds
2023
£
240
89,154
-
89,394
60,884		 Total
2023
Total
funds
2022
£
£
277,471
239,458
89,154
78,744
19,667
-
386,291
318,202
318,202

46

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023

(CONTINUED)

5. INCOME FROM CHARITABLE ACTIVITIES

Community Supported Housing
Crisis Operations
NIHCSS
Interventions for Recovery
Wellbeing
Wellbeing & Groups
Property Rent
Capital Purchases
Operational Support
Total 2023
Total 2022		 Unrestricted
funds
2023
£
718,704
2,620,193
29,323
788,555
5,595,124
3,267,639
10,644
483,242
61,000
13,574,424
11,139,254		 Restricted
funds
2023
£
-
-
-
-
-
-
4,800
65,000
-
69,800
9,682		 Total
2023
Total
2022
£
£
718,704
935,007
2,620,193
2,785,134
29,323
1,141,679
788,555
408,348
5,595,124
5,000,676
3,267,639
878,092
15,444
-
548,242
-
61,000
-
13,644,224
11,148,936
11,148,936

In 2022/23 the Charity received capital grants from Norfolk & Waveney Integrated Care Board (N&W ICB) in respect of the redevelopment of the Sale Road site and the purchase of a vehicle. The Charity also received non-recurrent operational support funding from N&W ICB to support continuing development of the Charity’s Client Management System.

NIHCSS income in 2022/23 is greatly reduced due to the service end date of 31st March 2022. The income in the table above relates to the unwinding of accruals at the end of the contract.

In 2022/23 there has been an increase in income for Wellbeing & Groups due to the commencement of the PCN Service.

Property rent income for 2021/22 (£16,233) was categorised as Community Supported Housing (£5,733) and Trading income (£10,500)

6. INCOME FROM NON CHARITABLE ACTIVITIES

Cousins Court Charity Shop
Training
Commercial Mindfulness
Café Sales
Solar Feed Tariff
Room Hire
Insurance Claims
Raising Funds
DWP funding
Personnel income
Total 2023
Total 2022		 Unrestricted
funds
2023
Restricted
funds
2023
Total
2023
Total
2022
£
£
£
£
27,097
-
27,097
30,745
93,704
-
93,704
43,330
-
-
-
1,424
41,193
-
41,193
4,146
4,519
-
4,519
3,823
3,250
-
3,250
-
2,622
-
2,622
-
630
-
630
-
10
-
10
-
9,100
-
9,100
-
182,126
-
182,126
83,468
83,468
-
83,468

47

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023

(CONTINUED)

7. OTHER INCOMING RESOURCES

7. OTHER INCOMING RESOURCES
8. INVESTMENT INCOME
Coronavirus Job Retention Scheme income
Total 2023
Total 2022
Bank Interest
Total 2023
Total 2022		 Unrestricted
funds
2023
£
-
-
1,619
Unrestricted
funds
2023
£
2,495
2,495
87		 Restricted
funds
2023
£
-
-
-
Restricted
funds
2023
-
0
0		 Total
2023
Total
2022
£
£
-
1,619
-
1,619
1,619
Total
2023
Total
2022
£
£
2,495
87
2,495
87
87

8. INVESTMENT INCOME

48

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

9. ANALYSIS OF EXPENDITURE ON CHARITABLE ACTIVITIES

Staff wages and salaries
Travel and subsistence
Printing and stationery
Office furniture and equipment
Training
Energy
Information technology
Recruitment
Premises expenses
Other
Support & Governance costs (note 10)
Total 2023
Total 2022		 Community
Supported
Housing
£
458,368
14,476
829
2,563
-
17,446
1,227
2,742
21,562
163,503
225,161
907,877
1,089,102		 Crisis
Operations
£
1,927,784
61,174
20,286
50,186
7,482
31,330
19,362
-
166,952
196,005
818,093
3,298,655
2,118,129		 NIHCSS
£
(1,192)
4,844
-
-
-
-
-
1,040
-
(57,838)
(17,528)
(70,673)
1,353,690		 Interventions
for Recovery
£
467,790
17,577
519
4,291
594
-
561
-
14
27,800
171,215
690,360
489,611		 Wellbeing
£
3,941,268
26,837
1,419
684
-
8,729
300
-
67,279
9,050
1,337,531
5,393,097
4,626,665		 Wellbeing &
Groups
£
1,595,612
42,601
1,825
13,643
7,997
4,621
2,079
-
21,325
14,853
562,165
2,266,720
956,324		 Total
2023
Total
2022
£
£
8,389,630
7,340,319
167,509
148,019
24,878
11,366
71,368
91,634
16,072
11,417
62,126
27,867
23,529
39,266
3,782
7,245
277,132
167,932
353,374
420,037
3,096,636
2,368,418
12,486,037
10,633,520
10,633,520

Of the expenditure above, £12,397,365 (2022: £10,596,199) was unrestricted and £88,402 (2022: £37,321) was restricted.

NIHCSS expenditure in 2022/23 is greatly reduced due to the service end date of 31st March 2022. The expenses in the table above relates to the unwinding of accruals at the end of the contract.

In 2022/23 there has been an increase in income for Wellbeing & Groups due to the commencement of the PCN Service.

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

10. ANALYSIS OF SUPPORT AND GOVERNANCE COSTS

Staff wages and salaries
Travel and subsistence
Printing and Stationery
Office furniture and equipment
Training
Energy
Information technology
Recruitment
Premises expenses
Depreciation
Other
Audit fee
Accountancy fees
Legal fees
Total 2023
Total 2022		 Support costs
2023
£
1,912,935
31,307
13,150
24,524
168,836
27,436
200,136
117,422
61,108
131,587
333,483
-
-
-
3,021,924
2,324,857		 Governance
costs
2023
£
-
-
-
-
-
-
-
-
-
-
-
30,281
-
44,431
74,712
43,561		 Total
2023
Total
2022
£
£
1,912,935
1,562,508
31,307
11,694
13,150
13,893
24,524
21,221
168,836
121,614
27,436
13,445
200,136
98,957
117,422
97,226
61,108
45,841
131,587
95,457
333,483
243,002
30,281
21,936
-
-
44,431
21,625
3,096,636
2,368,418
2,368,418

11. ANALYSIS OF EXPENDITURE ON TRADING ACTIVITIES AND FUNDRAISING

12. AUDITORS' REMUNERATION
Unrestricted
funds
2023
£
Staff wages and salaries
192,280
Cousins Court Charity Shop
3,328
Training
75,748
Commercial Mindfulness
223
Fundraising
29,906
Café
122,220
Total 2023
423,704
Total 2022
214,361
Fees payable to the Charity's auditor for the audit of the Charity's annual accounts
Fees payable to the Charity's auditor in respect of:
All non-audit services not included above		 Total
2023
Total
2022
£
£
192,280
149,645
3,328
29,833
75,748
4,778
223
653
29,906
20,517
122,220
8,935
423,704
214,361
214,361
2023
2022
£
£
28,368
23,640
6,100
-

12. AUDITORS' REMUNERATION

50

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

13. STAFF COSTS

Wages and salaries
Social Security costs
Contribution to defined contribution pension schemes		 2023
2022
£
£
9,007,900
7,948,873
746,668
603,666
740,277
499,934
10,494,845
9,052,473

In 2022/23 the charity incurred redundancy and termination costs of £40,695 (2022 - £21,304), which are included in wages and salaries above. Most of this cost related to the closing of Omnia. The redundancy costs are funded from unrestricted funds.

The average number of persons employed by the Charity during the period was as follows:

Administrators
Charitable activities
Management
Trading		 2023
2022
No.
No.
45
51
372
312
16
16
4
6
437
431

In 2022/23 the methodology for calculating the average number of employees was changed and the prior year comparators above reflect this new methodology rather than the figures included in the 2021/22 financial statements.

The number of employees whose employee benefits (excluding pension costs) exceeded £60,000 was:

2023 2022
No. No.
£60,001 - £70,000 1 2
£70,001 - £80,000 1 1

The key management personnel of the Charity comprise the Chief Executive Officer, Chief Operating Officer, Director of Finance, Director of Strategy & Business Development, Director of People and Director of Business Excellence (2022 - Chief Executive Officer, Chief Operating Officer, Director of Finance, Director of Strategy, Director of People and Director of Performance and Assurance). The total employment benefits including employer's national insurance and pension contributions of key management personnel were £410,224 (2022 - £397,212)

14. TRUSTEES' REMUNERATION AND EXPENSES

During the period no Trustees received any remuneration or other benefits (2022 - £NIL).

During the period ended 31 March 2023, expenses totaling £1,042 were reimbursed or paid directly to 3 Trustees (2022 - £345 to 2 Trustees).

51

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

15. TANGIBLE FIXED ASSETS

COST OR VALUATION
At 31 March 2022
Additions/Disposals
Transfers
At 31 March 2023
DEPRECIATION
At 31 March 2022
Charge for the Period
Transfers
At 31 March 2023
NET BOOK VALUE
At 31 March 2023
At 31 March 2022		 Freehold
Property
Long - term
leasehold
property
Fixtures and
fittings
IT & Office
Equipment
Total
1,119,713
47,801
171,020
348,587
1,687,121
3,410
-
27,293
83,424
114,127
-
-
-
(49,932)
(49,932)
1,123,123
47,801
198,313
382,079
1,751,316
323,153
47,801
78,233
186,515
635,702
44,966
-
22,236
43,817
111,019
-
-
-
(15,604)
(15,604)
368,119
47,801
100,469
214,728
731,117
755,004
-
97,844
167,351
1,020,199
796,560
-
92,787
162,071
1,051,418

Included within freehold property is land of £250,000 (2019 - £250,000) on which no depreciation is charged.

The charity has four properties for which there is a restricted title. These are included within restricted funds.

In 2023 IT & Office Equipment have been shown separately from Fixtures and Fittings and intangible assets are shown separately.

Included within freehold property is the premises at Saunders Yard, King’s Lynn, which was vacated during 2022 and is currently held for disposal. The sale is expected to take place during 2023.

52

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

16. INTANGIBLE FIXED ASSETS

COST OR VALUATION
At 31 March 2022
Additions/Disposals
Transfers
At 31 March 2023
AMORTISATION
At 31 March 2022
Charge for the Period
Transfers
At 31 March 2023
NET BOOK VALUE
At 31 March 2023
At 31 March 2022		 Intangible
Assets
58,948
3,600
49,932
112,480
14,058
20,567
15,604
50,229
62,251
44,891

Intangible Assets have been recategorised for 2023, were previously shown with Tangible Fixed Assets.

53

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

17. DEBTORS
18. CREDITORS
DUE WITHIN ONE YEAR
Trade debtors
Other debtors
Prepayments and accrued income
Trade creditors
Other taxation and social security
Other creditors
Accruals and deferred income
ANALYSIS OF DEFERRED INCOME
Deferred income at 1 April
Resources deferred during the period
Amounts released from previous periods
Deferred income at 31 March		 31 March
2023
31 March
2022
£
£
98,734
163,094
165,360
153,489
68,802
57,645
1,309,237
821,080
1,642,132
1,195,309
31 March
2023
31 March
2022
£
£
513,463
518,368
964,390
286,728
(510,703)
(291,633)
967,150
513,463

54

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

19. STATEMENT OF FUNDS

UNRESTRICTED FUNDS
DESIGNATED FUNDS
Building Funds
Donated Funds
Norfolk & Waveney Estate
TOTAL DESIGNATED FUNDS
GENERAL FUNDS
General Funds
Pension reserve
TOTAL GENERAL FUNDS
TOTAL UNRESTRICTED FUNDS
RESTRICTED FUNDS
Cousins Court Shop
Devonshire Road
Saunders Yard
Weslayan Lodge Site
Your Benefits in Mind
Armed Forces Covenant
Creative Activities Grous
Kings Lynn Allotment
Downham Market Peer Support
Physcial Activity Groups
Young People's Projects
Carers Groups
Communities
Groundwork Heacham
STEPS programme
Complex Bereavement Service
Norfolk County Council - Omnia workforce grant
Mind - National Mind grant for Zoom Licences
Rachel Edwards Legacy 2017
Specific Income for Asset Purchases
Social Development Groups
Sustain
Nature Connect
Lady Hind Trust
Geoff Watling
Norfolk County Council COVID Grants
Ukraine Crisis Response Grant
Thetford Town Council Small Grants
Empowering Communities
Van
TOTAL RESTRICTED FUNDS
TOTAL OF FUNDS		 Balance at 01
April
2022
Income
Expenditure
Transfers
in/out
Gains/
(losses)
Balance at 31
March
2023
£
£
£
£
£
£
120,000
-
-
-
-
120,000
290,266
-
-
-
-
290,266
750,000
-
-
-
-
750,000
1,160,266
-
-
-
-
1,160,266
2,635,386
14,055,943
(12,823,954)
16,211
-
3,883,586
(7,571)
-
2,615
-
129
(4,827)
2,627,815
14,055,943
(12,821,339)
16,211
129
3,878,759
3,788,081
14,055,943
(12,821,339)
16,211
129
5,039,025
Balance at 01
April
2022
Income
Expenditure
Transfers
in/out
Gains/
(losses)
Balance at 31
March
2023
48,352
-
(5,372)
-
-
42,979
97,763
4,800
(5,815)
-
-
96,748
37,201
-
(2,783)
-
-
34,418
12,989
-
(335)
-
-
12,654
8,706
-
-
-
-
8,706
8,324
-
-
-
-
8,324
6,554
-
-
-
-
6,554
-
-
-
-
-
-
5,629
-
-
-
-
5,629
8,850
24,981
(19,306)
(650)
-
13,875
5,558
-
-
-
-
5,558
6,162
240
(480)
-
-
5,922
12,297
-
-
-
-
12,297
1,837
-
-
-
-
1,837
407
-
-
-
-
407
44,374
-
-
-
-
44,374
7,977
-
-
-
-
7,977
82
-
-
-
-
82
1,273
-
-
-
-
1,273
-
-
-
-
-
-
95
2,125
-
-
2,220
14,046
7,786
(6,499)
(15,333)
-
0
4,339
38,980
(43,091)
(228)
-
0
1,000
-
(983)
-
-
17
-
-
-
-
-
-
1,037
-
-
-
-
1,037
-
5,000
(3,488)
-
-
1,512
-
300
(250)
-
-
50
-
9,982
-
-
-
9,982
-
65,000
-
-
-
65,000
334,851
159,194
(88,402)
(16,211)
-
389,432
4,122,932
14,215,137
(12,909,741)
-
129
5,428,457

55

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

STATEMENT OF FUNDS - PRIOR PERIOD

UNRESTRICTED FUNDS
DESIGNATED FUNDS
Building Funds
Donated Funds
Norfolk & Waveney Estate
TOTAL DESIGNATED FUNDS
GENERAL FUNDS
General Funds
Pension reserve
TOTAL GENERAL FUNDS
TOTAL UNRESTRICTED FUNDS
RESTRICTED FUNDS
Cousins Court Shop
Devonshire Road
Saunders Yard
Weslayan Lodge Site
Your Benefits in Mind
Armed Forces Covenant
Creative Activities Grous
Kings Lynn Allotment
Downham Market Peer Support
Physcial Activity Groups
Young People's Projects
Carers Groups
Communities
Groundwork Heacham
STEPS programme
Complex Bereavement Service
Norfolk County Council - Omnia workforce grant
Mind - National Mind grant for Zoom Licences
Rachel Edwards Legacy 2017
Specific Income for Asset Purchases
Social Development Groups
Sustain
Nature Connect
Lady Hind Trust
Geoff Watling
Norfolk County Council COVID Grants
TOTAL RESTRICTED FUNDS
TOTAL OF FUNDS		 Balance at 01
April
2021
Income
Expenditure
Transfers
in/out
Gains/
(losses)
Balance at 31
March
2022
£
£
£
£
£
£
120,000
-
-
-
-
120,000
290,266
-
-
-
-
290,266
750,000
-
-
-
-
750,000
1,160,266
-
-
-
-
1,160,266
1,954,502
11,464,082
(10,820,198)
37,000
-
2,635,386
(38,980)
-
9,639
-
21,770
(7,571)
1,915,522
11,464,082
(10,810,559)
37,000
21,770
2,627,815
3,075,788
11,464,082
(10,810,559)
37,000
21,770
3,788,081
Balance at 01
April
2021
Income
Expenditure
Transfers
in/out
Gains/
(losses)
Balance at 31
March
2022
53,724
-
(5,372)
-
-
48,352
61,090
5,733
(15,908)
46,847
-
97,763
39,984
-
(2,783)
-
-
37,201
13,324
-
(335)
-
-
12,989
5,711
2,995
-
-
-
8,706
8,324
-
-
-
-
8,324
6,554
-
-
-
-
6,554
-
-
-
-
-
-
5,629
-
-
-
-
5,629
8,850
-
-
-
-
8,850
5,558
-
-
-
-
5,558
6,162
-
-
-
-
6,162
12,297
-
-
-
-
12,297
1,837
-
-
-
-
1,837
407
-
-
-
-
407
26,710
17,664
-
-
-
44,374
-
7,977
-
-
-
7,977
82
-
-
-
-
82
1,273
-
-
-
-
1,273
63,426
-
-
(63,426)
-
-
-
95
-
-
95
-
17,994
(1,340)
(2,608)
-
14,046
-
22,429
(11,583)
(6,507)
-
4,339
-
1,000
-
-
-
1,000
-
2,500
-
(2,500)
-
-
-
9,844
-
(8,807)
-
1,037
320,943
88,230
(37,321)
(37,000)
-
334,851
3,396,731
11,552,312
(10,847,881)
-
21,770
4,122,932

The nature of the funds is as follows:

DESIGNATED FUNDS

Building Fund

The building fund represents funds held in connection with a potential future charity relocation. Trustees have subsequently agreed in June 2023 that this reserve should be undesignated as there are no plans to relocate the charity’s headquarters.

56

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

Donated funds

Donated funds received by the charity have been designated and will be spent on non-commissioned activities within the next two years.

Norfolk and Waveney Estate

These represent funds designated for the renovation of the charity’s premises at Sale Road over the coming years. In June 2023 the trustees agreed to reduce the amount designated for this purpose to £400,000, and this sum will be spent on redevelopment work during 2023.

Complex Bereavement Service.

Funding to enhance our service to support people bereaved by suicide. Restricted donation received from P Smith friends and family to be spent on the SAIL project within the Complex Bereavement Service.

RESTRICTED FUNDS

Cousins Court Shop

The Cousins Court shop was funded by a grant to develop and equip it for use as a charity shop to raise funds for the organisation.

Devonshire Road

This s a property which was donated to the charity as an asset for the organisation and to provide accommodation for the donor’s son and wile for the duration of their lifetime.

Saunders Yard

Saunders Yard was the head office building of what was formerly West Norfolk Mind, co located with a Piece of Mind King’s Lynn. This property is currently vacant as it being held for sale during 2023.

Wesleyan Lodge

This fund Is the value of the building which Is currently split into three units, at present one unit Is rented out, the remaining two are being used by the charity.

Your Benefits in Mind

A project to help individuals to navigate the UK benefits system.

Armed Forces Covenant

A project funded through National Mind In which staff visited Army bases across the area to support the partners and dependents of serving personnel.

Creative Activities Group

Funding for peer support groups In West Norfolk.

King's Lynn Allotment

Funding to support the Gardening for Health allotment in King's Lynn, a therapeutic project which Is free for service users to attend for two half days a week.

Downham Market Peer support

Funding for a peer support group based In Downham Market.

57

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

Physical Activity Groups

Funding for a series of physical activity programmes for people with mild to moderate mental health problems, including running and cycling.

Young People's Projects

Funding to support work with carers’ groups, Including respite activities and outings.

Carers’ Group

Funding to support work with carers’ groups, including respite activities and outings.

Communities

Funding to support small projects delivered in partnership with local communities.

Groundwork - Heacham

Funding for the day centre based In Heacham, West Norfolk.

STEPS Programme

Project to help West Norfolk residents who had been out of work to increase their employability and learn new skills, funded by the European Social Fund through Norfolk County Council.

Complex Bereavement Service

Funding specifically received to enhance our service to support people bereaved by suicide.

Norfolk County Council Omnia workforce grant

Funding received from Norfolk County Council re COVID, to cover additional costs of employment during the COVID pandemic.

Mind - National Mind grant for Zoom Licenses.

Grant from National Mind lo facilitate the purchase of Zoom licenses during the pandemic.

Mindfulness

Funding specifically raised lo provide low cost Mindfulness sessions.

Counselling Assistance Fund

Funding specifically raised to help provide low cost counselling sessions.

Rachel Edwards legacy 2017

Funds to be used specifically to erect benches in the memory of Rachel Edwards.

Specific Income for Asset Purchases

Funds specifically given to fund the purchase of Fixed Assets for services.

Social Development Groups

Cash donation to be used in the Kings Lynn Allotments.

Sustain

Grant from National Mind. This is a pioneering project to provide support for eco-anxiety for adults and young people, in partnership with the Climate Psychology Alliance and UEA.

Nature Connect

Grant from National Mind to support the needs of people at risk of low to moderate mental health

58

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

conditions, in particular as a consequence of COVID, and want to feel stronger as individuals and as part of a community. Our underlying approach is to build up individual and collective resilience through a deeper connection with nature in a journey of reflection, discovery and change.

Lady Hind Trust

Grant to help fund our Young People’s Activities Project to foster healthy, positive well-being in Primary School aged children.

Geoffrey Watling Charity

Grant used to continue the Music, Art and Recovery Discussion groups in the West.

Norfolk County Council Infection Control & Testing Grants

Funding received from Norfolk County Council to ensure that staff who were isolating in line with government guidance received normal wages re COVID and the cost of testing. Grants were received for Omnia and our Day Centre at Heacham.

Ukraine Crisis Response Fund

Funding from National Mind to support communities directly impacted by the Ukraine Crisis.

Thetford Town Council

Funding from local town council to buy art supplies for service users to use in REST Thetford.

Empowering Communities

Funding from Norfolk Community Foundation to help local communities to setup self-sustaining nature connect groups.

Van

Capital funds received from Norfolk & Waveney ICB to purchase a van to support activities such as REST in the community provision, marketing activities, and recruitment work.

Transfers in relate to fixed assets purchases of a restricted nature funded from unrestricted funds.

Transfers out relate to management fee charges, as per the grant application bids, and costs incorrectly recorded as unrestricted expenditure.

59

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

20. ANALYSIS OF NET ASSETS BETWEEN FUNDS

ANALYSIS OF NET ASSETS BETWEEN FUNDS - CURRENT PERIOD

Tangible fixed assets
Current assets
Creditors due within one year
Provisions for liabilities and charges
TOTAL
ANALYSIS OF NET ASSETS BETWEEN FUNDS - PRIOR PERIOD
Tangible fixed assets
Current assets
Creditors due within one year
Provisions for liabilities and charges
TOTAL		 Unrestricted
funds
31 March 2023
Restricted
funds
31 March 2023
Total funds
31 March
2023
£
£
£
942,519
139,931
1,082,450
5,808,465
184,501
5,992,966
(1,642,132)
-
(1,642,132)
(4,827)
-
(4,827)
5,104,025
324,432
5,428,457
Unrestricted
funds
31 March 2022
Restricted
funds
31 March 2022
Total funds
31 March
2022
£
£
£
907,959
188,351
1,096,310
4,003,892
225,610
4,229,502
(1,116,200)
(79,110)
(1,195,309)
(7,571)
-
(7,571)
3,788,081
334,851
4,122,932

21. RECONCILIATION OF NET MOVEMENT IN FUNDS TO NET CASH FLOW FROM OPERATING ACTIVITIES

22. ANALYSIS OF CASH AND CASH EQUIVALENTS
Net income/expenditure for the period (as per Statement of Financial Activities)
ADJUSTMENTS FOR:
Depreciation charges
Dividends, interest and rents from investments
Defined benefit pension scheme expenses
(increase)/decrease in debtors
Increase/(decrease) in credtors
NET CASH USED IN OPERATING ACTIVITIES
Cash in hand
Notice deposits (less than 3 months)		 2023
2022
£
£
1,305,396
704,431
131,585
110,771
(2,495)
(87)
(2,615)
(9,639)
(1,096,214)
(718,570)
446,823
-
782,479
86,907
31 March
2023
31 March
2022
£
£
2,417,882
1,752,566
113,253
111,319
2,531,135
1,863,885

60

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

23. ANALYSIS OF CHANGES IN NET DEBT

Cash at bank and in hand At 1 April
2022
£
1,863,885
1,863,885		 Cash flows
At 31 March
2023
£
£
667,250
2,531,135
667,250
2,531,135

24. CAPITAL COMMITMENTS

The charity had no capital commitments at 31st March 2023 (2022 – nil) in respect of work contracted for but not provided in these financial statements.

25. PENSION COMMITMENTS

The charity operates a defined pension scheme. The assets of the scheme are held separately from those of the group in an independently administered fund. The pension charge represents contributions payable by the charity to the fund and amounted to £495,218 (2022 - £499,954). At the year-end no amounts (2022 - £ nil) were payable to the pension scheme fund.

TPT Retirement Solutions -The Growth Plan

The organisation participates in the scheme, a multi-employer scheme which provides benefits to some 638 non- associated participating employers. The scheme is a defined benefit scheme in the UK. It is not possible for the company to obtain sufficient information to enable it to account for the scheme as a defined benefit scheme. Therefore, it accounts for the scheme as a defined contribution scheme.

The scheme is subject to the funding legislation outlined in the Pensions Act 2004 which came into force on 30 December 2005. This, together with documents issued by the Pensions Regulator and Technical Actuarial Standards issued by the Financial Reporting Council, set out the framework for funding defined benefit occupational pension schemes in the UK. ·

The scheme is classified as a 'last-man standing arrangement'. Therefore, the company Is potentially liable for other participating employers' obligations if those employers are unable to meet their share of the scheme deficit on an annuity purchase basis on withdrawal from the scheme.

A full actuarial valuation for the scheme was carried out at 30 September 2020. This valuation showed assets of £800.3m, liabilities of £831.9m and a deficit ·of £31.6m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows:

Deficit contributions

From 1 April 2022 to 31 January 2025: £3,312,000 per annum (payable monthly)

Unless a concession has been agreed with the Trustee the term to 31 January 2025 applies.

Note that the scheme's previous valuation was carried out with an effective date of 30 September 2017. This valuation showed assets of £794.9m, liabilities of £926.4m and a deficit of £131.5m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows:

61

NORFOLK AND WAVENEY MIND

(A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

Deficit contributions

From 1 April 2019 to 30 September 2025: £11,243,000 per annum (payable monthly and increasing by 3% each on 1st April)

The recovery plan contributions are allocated to each participating employer in line with their estimated share of the Series 1 and Series 2 scheme liabilities.

Where the scheme Is In deficit and where the company has agreed to a deficit funding arrangement the company recognises a liability for this obligation. The amount recognised is the net present value of the deficit reduction contributions payable under the agreement that relates to the deficit. The present value Is calculated using the discount rate detailed in these disclosures. The unwinding of the discount rate is recognised as a finance cost.

PRESENT VALUE OF PROVISION

PRESENT VALUE OF PROVISION
31 March 31 March 31 March
2023 2022 2021
£ £ £
Present value of provision 4,827 7,571 38,980

RECONCILIATION OF OPENING AND CLOSING PROVISIONS

RECONCILIATION OF OPENING AND CLOSING PROVISIONS
Provision at start of period
Unwinding of the discount factor (interest expense)
Deficit contribution paid
Remeasurements - impact of any change in assumptions
Remeasurements - amendments to the contribution schedule
Provision at end of period		 Period Ending
31-Mar-23
£
7,571
144
(2,759)
(129)
-
4,827		 Period Ending
31-Mar-22
£
38,980
225
(9,864)
(174)
(21,596)
7,571		 Period Ending
31-Mar-21
£
46,187
1,037
(9,577)
1,333
-
38,980

INCOME AND EXPENDITURE IMPACT

INCOME AND EXPENDITURE IMPACT
Period Ending Period Ending Period Ending
31-Mar-23 31-Mar-22 31-Mar-21
£ £
Interest expense 225 225 1,037
Remeasurements – impact of any change in assumptions (129) (174) 1,333
Remeasurements – amendments to the contribution schedule - (21,596) -
ASSUMPTIONS 31-Mar-23 31-Mar-22 31-Mar-21
% per annum % per annum % per annum
Rate of discount 5.52 2.35 0.66

62

NORFOLK AND WAVENEY MIND (A Company Limited by Guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR 31 MARCH 2023 (CONTINUED)

The discount rates shown above are the equivalent single discount rates which, when used to discount the future recovery plan contributions due, would give the same results as using a full AA corporate bond yield curve to discount the same recovery plan contributions.

26. OPERATING LEASE COMMITMENTS

At 31 March 2023 the charity had commitments to make future minimum lease payments under noncancellable operating leases as follows:

Not later than 1 year
Later than 1 year and not later than 5 years
Later than 5 years		 31 March
2023
31 March
2022
£
£
184,131
82,857
519,410
158,810
140,288
37,620
843,829
279,287

27. RELATED PARTY TRANSACTIONS

The charity has not entered into any related party transactions during the current, or previous, period, nor are there any outstanding balances owing between related parties and the charity at 31 March 2023 (2022 - £nil).

63

GLOSSARY OF ACRONYMS

64

Norfolk and Waveney Registered charity - No. 1118449