OpenCharities

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

2021-03-31-accounts

ANNUAL REPORT AND FINANCIAL STATEMENTS OF THE TRUSTEES YEAR ENDED 31[ST] MARCH 2021

Chair of Trustees Registered address

Revd Helen Edwards

Registered address Triple C (Liverpool) Christ Church Community Centre , Sedgemoor Road Liverpool , L11 3BR Telephone 0151 226 2992 Website www.triplecliverpool.co.uk Company number 0 5384480 Charity number 1118424 Treasurer Mr Stephen Judge Bank Unity Trust Bank, Nine Brindley Place, 4 Oozells Square, Birmingham, B1 2DJ (until October 2021) and The Co-operative Bank Plc, P.O. Box 250, Skelmersdale, WN8 6WT (from October 2021)

Triple C (Liverpool) Trustees

Revd Helen Edwards (Chair) Revd Sandra Trapnell (until June 2020) Mr John McCormack (Vice Chair) Revd Poppy Thorpe (from Sept 2020) Mr Stephen Judge (Treasurer) Mrs Cherith Withington (from Sept 2020) Miss Susan Chambers Mr Peter McDonnell (from Sept 2020) Mrs Jenny Smith Mrs Kim Bills (from Sept 2020 until Dec 2020) Mrs Denise Turner Revd Andrew Edwards (until Feb 2021) Mrs Edna Whiteside

Triple C (Liverpool) Employees during 2020/2021

Carol Ball Debt Advice Worker

Alison Barrowcliffe Older Persons Community Worker Amanda Fawcett Children and Families Support Assistant Susan Stewart Charity Support Officer (Volunteers, Monitor & Evaluation – to Nov 2020 promoted to Operations Manager from Nov 2020)

Sue Wade Children and Families Support Worker

Kate Whiting Support and Development Worker (Administration, Finance, Fundraising, Personnel and Trustee support)

1

Our History

Triple C (Liverpool)[1] started out as a close collaboration between the three Anglican churches in Norris Green and Croxteth (St Christopher’s, The Good Shepherd and Christ Church). We are now an independent, incorporated charity employing six members of staff with more than 60 registered volunteers across our groups and activities. Triple C and the three churches have been working together in the L11 area to serve the local people for 17 years and we are well-established within the area and community.

Our Objectives

Our primary objective is to improve the quality of life of people facing disadvantage in this and the wider Liverpool area. We seek to fulfil this by building community involvement in the running of community groups and activities open to all without regard to age, gender, race, colour, nationality, religion, or political creed and using other methods that will contribute to the regeneration of such areas or using other methods for the improvement of the quality of life of people facing disadvantage in such areas.

Our Values

These build on the words in our logo, Churches, Compassion and Community;

Our Trustees

As of 31[st] March 2021, we have 11 Trustees. Our trustees are appointed by invitation and the main criterion for their recruitment is an interest in, and knowledge of, the community of Norris Green and Croxteth and a commitment to the objectives of the organisation.

A key feature in the cycle of our Trustee meetings is setting and reviewing the key priorities, identifying and agreeing areas of focus and development, whilst ensuring we have the capacity to be flexible and meet local need. We believe we are making an important contribution into the community response in L11 and the feedback from those we work with has been very positive.

Trustees have continued to meet throughout the year, with meetings taking place on Zoom. Attendance has been really good and together we have managed our strategy, made decisions and supported one another through the impact of the pandemic.

Our Policies

We take guidance from The Charities Commission and Companies House regarding policies. We

1 Triple C (Liverpool) will be referred to simply as Triple C throughout the document. Please note that our registered name is Triple C (Liverpool).

2

currently have 36 policies , all of which are available on our website[2] .

Our policy review schedule ensures that all policies are reviewed and updated regularly, most are on a tri-annual review, with key policies reviewed annually. This year we have reviewed six policies and created a new policy for Anti-Fraud. Due to the pandemic, we reprioritised our plans to create a Monitoring and Evaluation Policy. This is now scheduled to be created in the coming year along with a new Mental Health Policy.

Supervision of Our Staff

We have been following a team supervision model of support for staff which involves two types of supervision; we call them operational and wellbeing . Operational supervision is usually provided by a small team that includes our Operations Manager, a Trustee and a third person who is involved in some way in the project; this may be as a volunteer or a beneficiary. These meetings normally take place faceto-face around every 6-8 weeks however the pandemic and working remotely has meant that we had to switch to virtual meetings and not all meetings were able to take place with the full supervision team present. Wellbeing supervision takes place less frequently and is undertaken in a 1:1 setting with a different trustee. Our Supervision Policy is due to be reviewed in September 2021 therefore we are seeking open and honest feedback from our staff and supervision teams to help us make any necessary updates to the current supervision model and policy.

Whilst there are many benefits to the current team supervision approach , as we seek to work together to shape and develop our staff and the projects which they lead, we want to ensure that it is working well for all involved. Therefore, if necessary, we will look to adopt new ways to upskill our volunteers and build capacity and sustainability in our work as a charity.

Governance

The governing document of Triple C is the Memorandum and Articles of Association, dated September 2012. Triple C is a charity constituted as a limited company and was established as a charitable company in 2007.

Our Chair of Trustees introduces our report

This reporting year has been like none other that we or others have faced in living memory. I’m very proud of the way in which Triple C has served local people, making a significant difference in the lives of local people, many of whom already faced disadvantage. The pandemic plunged many into critical places of poverty, isolation and pressing need.

As an established charity, with good local networks we were well placed to engage with others in the community response. The spheres of community engagement that we work in were in great demand and our staff, volunteers and charity flexed effectively to meet the needs of individuals as well as being an important player in community strategy and implementation of our Covid response.

We were also well resourced by wider funding networks. Rapid release of funding and our capacity to deliver, meant we could receive funding and use it to meet local need. This included funds from Charities Aid Foundation, LCR Cares, Cobalt Housing and significant funds from the DCMS matched funded by The Steve Morgan Foundation. In addition, our long term funders Tudor Trust were swift to boost funds for direct action as well as the gift of funding, to help us to build the team at Triple C and support and encourage staff and volunteers. The Covid-19 funds have been used right across the work of Triple C, delivering important support to local people.

In saying all of this, it’s not been easy. Staff, trustees and volunteers have faced their own struggles and have been dealing with the personal challenges of shielding, lockdowns and ill health and grief. Some staff have needed time off, dealing with personal ill health or demands in household life. We have sought to be sensitive and supportive, gentle with one another whilst maintaining focus on our priorities

2 Triple C (Liverpool) website – www.triplecliverpool.co.uk

3

and delivering against them. Both staff and volunteers have worked flexibly, sometimes covering roles and spheres of charity work that was beyond their usual experience. This has generally been very positive and has helped to build a greater sense of team and that together, we are Triple C (Liverpool). Before the reports of the projects, I would like to thank all our staff, trustees and volunteers for their dedication and commitment to serving the people of Liverpool 11 throughout this exceptional year.

Update from our New Operations Manager

I started with Triple C in January 2020 just a couple of months ahead of the first lockdown. I was just getting used to my role as Charity Support Officer when lockdown started and unfortunately, I, like so many others had to start shielding and therefore spent a lot of the last 12 months working remotely. So much has happened since then, not to mention my promotion from Charity Support Officer to Operations Manager in November 2020. I was delighted to be offered this promotion and have been working with our Chair of Trustees to develop this new role. I am committed to developing the role further in the coming years working closely with our trustees to provide further support to and oversight of our staff and volunteers, encouraging and equipping them to continue to serve those in our local community.

Despite the challenges that working remotely can bring I was able to get to know many of our volunteers and service users through the numerous online groups and activities that we ran during lockdown, sharing stories, laughs, problems and solutions over many virtual cuppas. We had lots of fun playing games over zoom such as Play Your Cards Right, Blockbusters, Hangman to name a few and we tested our brains with many quizzes too.

The period that this report covers (April 2020 to March 2021) was challenging for everyone but that said we were extremely fortunate to have been able to stay open and continue to serve the community of Norris Green and Croxteth and we cannot thank our funders , partners , staff, and volunteers enough for all that they have done for us during this time.

Our Volunteers

A key part of the Operations Managers role is to continue to build on the work done previously in engaging members of the community in volunteering. Due to the pandemic, it has not been possible to attend community events or volunteer recruitment fairs, but we managed to recruit some new volunteers through word of mouth or through posting on social media channels. A number of our volunteers had to shield or self-isolate during the last year. Their health and safety was paramount to us, we supported all to adhere to the guidelines and took anyone shielding or over the age of 70 off our volunteer rotas. Our volunteers mean so much to us and we didn’t want to lose contact with them, so our staff put a lot of effort into ensuring that ongoing engagement with volunteers was a priority . We encouraged our volunteers to engage through various channels such as

We have updated all our volunteer recruitment forms so that they are now editable pdfs and can be completed easily online to try and cut down on the amount of paper being used each year. Every volunteer, who is safely recruited, is asked to complete online safeguarding training before they start their volunteering hours.

4

Our Projects

As mentioned previously, we have been extremely fortunate to have been able to stay open during the pandemic however we often had to think creatively and react quickly to ensure that we were always working within the relevant guidelines. Each of our projects had to adapt to new ways of working as we changed from meeting in person to being online.

We encouraged all our staff to think outside the box and, if necessary, outside their comfort zone, to come up with new and different methods to enable us to do everything we could to continue to reach people in need of our services.

Our operations manager, Susan Stewart , is responsible for overall monitoring and evaluation of each of our projects and where possible has introduced the use of electronic surveys to help gather information to evidence the impact we are making in the community . We issued a survey to some parents asking for feedback on the support they were receiving from the children and families project, when we asked “on a scale of 1 to 10 how they

would rate the level of support they received from the project” we were delighted to see lots of 10s giving us an average rating of 9.8 . Here is an example of some comments written in the surveys

“An amazing project who help and support families at times when they need this the most. Keep up the brilliant work it’s greatly appreciated”

“I think its unbelievably amazing and they never fail to amaze me with how thoughtful and generous they are. They have made our lives a happier one since joining 4 years ago and I can’t thank everyone involved enough”

Children and Families Support Project

Our Children and Families Worker, Sue Wade together with our Children and Families Assistant, Amanda Fawcett quickly learned new skills to take groups and activities online during the first lockdown.

By end of March, we were regularly engaging with over 90 families who have joined the private Triple C and Christ Church Children and Families Facebook Group. Having this group has been a great resource to families especially when we have not been able to meet up in person. It has provided a place for families to ask questions, share ideas, support, and engage with others. It has allowed for educational , craft, emotional/wellbeing ideas to be shared as well as story times and it has also given a safe place for families to talk about how they (and their children) were coping and feeling during this incredibly stressful time! We have also demonstrated recipes, sung rhymes and played with puppets. We committed to regular 1:1 contact with families who

we knew were struggling emotionally and financially, offering a listening ear and practical support . This often included us helping with food shopping, photocopying schoolwork, buying online resources or picking up prescriptions.

Thanks to Covid-19 grants we were able to reach and engage with 100 families between April and September 2020. Sue and Amanda planned and provided more than 60 themed craft bags each month for families with pre-school and primary school aged children. The feedback we received for these bags was fantastic. We also offered

additional support to families in particular need, supporting families in crisis with eg. food, baby milk, nappies and other essentials.

5

Little Steps , our group for preschool children and their carers met on Zoom, with up to 10 families each week. This included craft suggestions, stories and songs. Amanda organised and ran a weekly quiz for families with primary school aged children, all who attended had great fun and we had prizes for the winning team each week.

In August we hosted an online Playscheme via Triple C Facebook Page, going Live each Monday and Thursday. Weekly activity bags were distributed to families who registered to attend the playscheme. These contained crafts , which the leaders demonstrated and children were encouraged with a daily outdoor challenge to do with their families. We encouraged engagement online and at home by asking parents and children to work together to ‘chat’, sending in jokes and comments which we could respond to. As well as craft materials, we provided families with daily snacks and supplement households with boxes of cereal in the playscheme resource bags.

We continued to provide daily ideas and activities in the Facebook Group and with the preparation and distribution of themed resource/craft bags to families. The theme of the bag in September was Bedtime , which included a bedtime storybook, and crafts all related to night (star crafts, make your own teddy bear).October’s theme was Pumpkins . The bag was full of craft ideas to help during the October half term. Each family received a pumpkin (kindly donated by our local Asda), and we had a pumpkin carving competition. It was wonderful to see their creations, and the lovely pumpkin soup, cakes etc. made from the pumpkins following the recipes in the bag.

Our aim in November was to help families to prepare for Christmas so we provided an Advent bag that included an Advent Calendar and activity book, pencils, Christmas crafts, a candy cane and bookmark for children to keep.

In December the Christmas themed bag had lots for the families to do in the run up to Christmas, from making a Rudolf out of a paper bag to a snowflake made from lollipop sticks. The bag contained a “Christingle Pack” which had all the things needed to make their very own Christingle which we demonstrated during a short session on Facebook Live on the 22nd of December. We even sang a version of Christingle Baby Shark! Lots of fun!

January’s bag contained Winter themed crafts and activities teaching children how to make snowflakes from a doily as well as ideas for cotton wool snowmen. We provided books and lots more

activities to help break the boredom when the children had finished their schoolwork and wanted to relax and be creative.

Our final resource bag was issued just before Easter with themed goodies inside including a book of the Easter Story and lots of seasonal crafts. There were seeds to plant as well as a home cinema experience which included YouTube trailers just like in the real cinema , printed tickets, games, and even popcorn to enable the families to have lots of fun! Each Easter bag also contained a special knitted chick with a cream egg inside. The chicks were made by volunteers along with some of the older adults in the local community.

Extreme , our group (run in partnership with Christ Church) for secondary school aged young people, ran weekly throughout the year. We started with one group meeting on Zoom for general chat, games, and quizzes. However, we needed to be responsive to different needs in the group, especially for those who were

particularly vulnerable and so it quickly evolved into two groups. Both groups met on a Wednesday evening, one was a small face to face group which was particularly for the girls who were significantly struggling in lockdown and the other, which was mostly attended by the boys, continued to meet online to play Dungeons and Dragons and to chat.

6

With thanks to funding received from Together Liverpool we were able to encourage families to join us in February for two online sessions demonstrating how to make healthy meals . Families were given a £20 voucher so that they could buy the necessary ingredients along with two recipes. The sessions were hosted on Zoom by Sue Wade and Cherith Withington who demonstrated how to make soup and cheese scones in the first session and BBQ Chicken Pizza (making their own dough) in the second

session. We received lots of wonderful feedback and photos of food in our Facebook Group. The families enjoyed it so much that we continued the food theme in March and ran two baking sessions, making a cake for Mother’s Day as well as Easter cupcakes . We had 13 families in total over the two sessions. Three of them were completely new to the project and had been referred to us from Food Pantry .

Key priorities for the Children and Families Support Project in the year ahead are…

Older Persons Community Project

Our Older Persons Community Worker, Alison Barrowcliffe , plans and organises the groups and activities for the older people living in the local community that we have a relationship with. The last year has been incredibly challenging given that most of these older people had to shield and restrictions meant that all groups and activities that Alison has ran in previous years such as Memory Lane Café, monthly lunch, armchair exercises, trips and events could not go ahead as planned.

Alison has kept busy throughout the year keeping in touch with her regular volunteers and those who attended one or more of the groups or activities in the previous year. For some months this included regular 1:1 phone calls.

A WhatsApp group was established by Alison over 18 months ago with the intention of cascading information quickly if needed, it had been used to send reminders of times and dates of events but other than that it remained inactive. However, this group really took off during lockdown, with a little touch of ‘The Waltons’ there was a real sense of caring and community in the group. Members checked in most days and checked out each evening. They were very supportive to one another and kept one another going, taking comfort that people were interested in how they were getting on. For a simple little group, it worked well with lot of sharing of pictures and daft videos to make one another laugh . The group runs itself now and will be continued until it is no longer required.

Alison started to publish a newsletter that was issued every fortnight from April 2020. By the Autumn it was reaching over 100 people , as we connected with new people and they chose to link in with Triple C. The feedback received was always positive . People said they felt involved and thought of. Many liked the craft ideas and others liked the recipes contained in the newsletters. Each issue started with a chatty greeting page, often written by the clergy or

7

other community leaders. This gave reassurance to people that the church and community was there for them. We had 10 volunteers helping with the delivery of the newsletters and where and when (lockdown restrictions allowing) possible they would knock and have a chat on the doorstep. This provided good face to face contact with people and allowed relationships to grow and be maintained. Many tell us that the support they were receiving or giving (volunteers) was uplifting . With thanks to Henry Smith Foundation and Cobalt Housing Association we were able to purchase puzzle books and craft materials and distributed them along with the newsletters, helping to keep people’s minds healthy and active . This was done fortnightly to start with but reduced to monthly once restrictions started to ease.

Developing on from this and to encourage some of our older people to try something new we organised a one-off activity which provided 24 people with the opportunity to learn to knit or crochet. We provided bags complete with wool, knitting needles or a crochet hook and simple instructions to get them started. We organised another one-off activity at Christmas time, providing 20 people with everything required to make a Christmas flower arrangement .

A new reading group was set up and hosted each week on Zoom. A short story, normally sourced from The Reader Organisation , was read aloud and then discussed by those attending the group. This gave opportunities for conversations on many different subjects and helped people to make connections with one another and share their life experiences.

Two of our volunteers were encouraged to use the time away from groups to do some training which resulted in us now having two trained debt champions, ready to help direct people once our groups restart.

We were delighted to be able to restart Stroll in the Park once the restrictions started to ease. Being able to spend time in Norris Green Park enjoying the fresh air connecting with one another was beneficial to all who attended the walks. We have come to know The Friends of Norris Green Park over the past couple of years and were fortunate to have a history talk with one of their volunteers.

Key priorities for the Older Persons Community Project in the year ahead are…

Norris Green Debt Advice

Norris Green Debt Advice (NGDA) has been running for nine years under the leadership of our lead volunteer, John McCormack and our Debt Advice Worker, Carol Ball. Both of whom are DRO Approved Intermediaries and have also completed CMA Debt Advice training level 1, 2 and 3. NGDA continues to work as a satellite of St Andrew’s Debt Advice and is a member of Community Money Advice (CMA) , overseen by the Financial Conduct Authority .

8

Lockdown and restrictions over the last 12 months mean that we have not been able to open our office and operate our face-to-face Debt Advice Drop-in Centre. Carol and John have kept in regular contact with all our Debt Advice volunteers keeping them updated with events and decisions which affect the running of Debt Advice, whilst the office was closed. All volunteers were encouraged to use the time to complete some training, which they did, and we are delighted to have another volunteer who has attained their Generalist Debt Advisor Level 2 certificate , well done Nia . Our other volunteers have

spent various hours completing training using the software Wiseradviser Online. Carol and a volunteer, Val , also completed Benefits for Non-Benefits Advisers training which will be very useful when advising clients going forward. Carol attended the online CMA DRO Conference and has also used her time to complete various training courses. She reflects this has been very beneficial and is something that is difficult to prioritise time for. Here are some of the courses that Carol has completed during the year.

Carol has continued to work throughout the pandemic to support existing clients and deal with any emails or mail that was received. We have been able to support 12 new clients and assist in managing over £140,000 of debt. Government action to delay the collection of debt, prevent eviction and other such decisions, meant the demand for debt advice fell. We fully expect this to increase significantly in the coming months.

Through our partnerships in the community, we often receive feedback about the progress clients are making. A key partner is a local RSL, Cobalt Housing . They have helped design a referral form which they send to us when they have someone requiring our help.

Each year we are part of the story of changed lives and we feel one of the best ways to illustrate this is in the sharing of some case studies.

Client A rang early in the lockdown for help with managing their debts, we signed them up over the phone. The client lives with their partner and child in social housing. Their only form of income is from benefits. After discussion the client could not decide whether to proceed with a Debt Management Plan (DMP) or Debt Relief Order (DRO). When we received their Standard Financial Statement (SFS) it showed that the client was on disability benefits and after asking why, they disclosed that they suffer from mental health issues. I informed client A that we could possibly get the debt written off Case by having a Debt and Mental Health Evidence form completed by their GP or specialist Study 1 which we would then send to their creditors with a discretionary write off request. It took quite a while to get the form completed due to the Covid restrictions, so we put the client on a temporary DMP while we were waiting for this. We have now received the form, and this was sent to the client’s creditors. Out of five creditors, four of them immediately wrote the debt off. We are just waiting on one to respond. The Client was really worried and suffering anxiety and depression due to not being able to meet their debt repayments. They can now rest easier without the debt worry .

9

Client B came to us as they were having financial difficulties, supported by community partners at Bridge Community Centre. The client was vulnerable and lived with a child, both of whom had health issues. The client had wrongly been advised to enter into an Individual Voluntary Arrangement (IVA) which they couldn’t afford and was having difficulty with the repayments. We advised them to terminate the IVA and supported them through bankruptcy, we managed to get her the fees paid by United Utilities Trust Fund. The client is now debt free, and their health has greatly improved . We were thanked for our help and support.

----- Start of picture text -----
Case
Study 2
----- End of picture text -----

Key Priorities for Debt Advice in the year ahead are…

Foodbank Distribution Centres

In partnership with the three churches and North Liverpool Foodbank we started the year overseeing three foodbank distribution centres based in The Good Shepherd Church, St Christopher’s Church and Christ Church. In May 2020, earlier than initially planned, but in response to the need in our local community , we opened Christ Church Food Pantry, the Food Bank that was operating in Christ Church closed shortly after this.

Things have been very different for our Foodbanks during this period of reporting. Due to Covid-19, the way that we operated our food banks changed and food boxes were packed centrally. The main reason that people had to visit the foodbanks was down to low income , lots of people losing jobs, being furloughed etc. This is followed by benefit delays and changes and then sickness.

furloughed etc. This i s followed bybenefit delays and changes a nd then sickness.
Foodbank
Distribution Centre		 Total Number
for People Fed
Number of
Vouchers Fulfilled		 Number of
Children Fed		 Number of
Adults Fed
Christ Church 82 82 129 211
St Christopher’s 175 212 242 454
The Good Shepherd 387 456 589 1,045

We saw a decrease in numbers of people visiting the food banks distribution centres from previous years which was due to factors such as.

Despite this decrease we have still helped to meet the needs of many people in our community who might otherwise have gone hungry. We received 923 vouchers across the three centres and a total of 1,710 people were provided with food

Christ Church Food Pantry

In last year’s Annual Report, we were looking forward to the opening of Food Pantry. The impact of the first lockdown was significant and many local households really struggled with crisis food poverty. Our Chair of Trustees, Helen was significantly involved in a local food hub, bringing together community

10

partners from across Norris Green and Croxteth, responding to calls for help and support. In this context, we accelerated our plans to open a Food Pantry. Since opening, the Pantry has worked through several different models of practice, adapting to the changing regulations of the pandemic and the resources for the Pantry. There has been considerable local support for Food Pantry, not only from households, but from community partners, who were trained by ourselves, enabling them to support individuals to access the Pantry.

Christ Church Food Pantry is run in partnership with St Andrews Community Network and Your Local Pantry and overseen by our Lead Volunteers, Sue Chambers and Nina Langdon-Smith . Sue is one of our Triple C Trustees. Since opening in May 2020 to the end of March 2021 , our team of 16 volunteers have contributed a total of 2704 hours and we have had over 1890 visits from

household members to our Pantry in Christ Church Cabin, Norris Green.

At the end of March 2021, we had 100 households as members of our Pantry – this includes 172 adults and 144 children . However, at one point in early 2021, we had 108 member households and a waiting list of around 20 households. Demand has been huge and the benefits shared by many. Each member pays £3.50 per week for their membership and in return receive food, which is typically valued between £15 to £20, therefore saving them up tp £16.50 per week. Households that visit Pantry weekly can save over £858 per year

Due to Covid-19 we have not yet operated our Pantry as was originally intended. From the outset our volunteers helped to pre-pack food bags for our members and then as restrictions eased, we were able to give our members time slot allocations to come into Pantry and with the help of a volunteer selecting the food for them they could make their own choices about what food they wanted. We look forward to having a cafe open and for our members to be able to sit and chat with other members and our volunteers whilst they wait for their turn to shop.

We have a number of people who were only members for a short period of time and we have received some lovely feedback about the support that they received from us.

“Hi, I'd like to thank you for all you have done for our community and myself in the last 12months, I have found the pantry helped me so much through such a difficult time and your staff have been so lovely to everyone. You are doing an amazing job helping not only myself but many others who I'm sure appreciate your hard work. I will not be using pantry no more as I'm OK now and I can maybe give someone else the experience that I’ve had with so many items at an affordable price. Once again thank you all for your amazing work xx”

“Hi, I will not be shopping at pantry, I am returning to work next week so I don't think it’s fair to

11

have a place here which could be given to someone else, you have helped me out so much while I have been on furlough so I would like to say thank you so much.”

Operations, Support and Development

The Pandemic has been a reminder of the importance of our online presence and effective tools for communication within the charity and beyond. We now have triplecliverpool.co.uk email addresses for all our staff and some of our trustees., these match our current website domain however at the time of writing this report Susan is also busy working with web design company Masterpiece Creative Design to build a new website on our new domain www.triplecliverpool.org Watch this space, we hope to go live on the new website before the end of 2021. We registered for Microsoft Office 365 Not for Profit and obtained 10 Business Premium licences free of charge which will ensure that our staff will always have the latest version of the software with no additional expense incurred having to upgrade the software.

Our social media usage has been extensive over the last year, we have used our Facebook pages and groups to communicate and engage with many people in the community. We’ve also advertised what services and groups we have been running and inviting people to join us. We have good interactions with those that follow us on Facebook. Good news is that we are now on Twitter and Linked in , so if you don’t already follow us, please search for us and say hello!

Triple C continues to benefit from administrative support across many different areas of the organisation from our Support and Development Worker, Kate Whiting . Kate keeps the trustees and Operations Manager up to date with any changes in legislation concerning both Company and Charity regulations. All trustees are made fully aware of their responsibilities and with Kate’s support the charity is being run in a fully legally compliant manner. During the last 12 months Kate played a key role in signposting staff and trustees to relevant legislation which provided guidance on what we could and could not do.

Kate provides support to the Trustees in the recruitment and appointment of new staff. This year, it has involved the promotion of a member of staff. In her role in supporting personnel matters, Kate is involved in the drawing up of contracts and registering staff, where appropriate, for a Nest Pension . We continue to work with Liverpool Charity and Voluntary Services (LCVS) as a community partner for support with payroll issues.

Finance remains a large part of Kate's role. Working with the trustees and project leads in the careful handling of income and expenditure in line with agreed budgets is a key part of Kate’s role. This knowledge and understanding is critical to the role as Kate has responsibility to oversee day to day financial enquiries and payments.

Kate makes sure staff are aware of any changes in the requirements from funding bodies and supports the preparation of financial reports to funders. We were extremely fortunate to receive Community Matched Funding from the Steve Morgan Foundation this year, with Kate providing the required budgets and overseeing the spending to ensure that we remained on track with each agreed milestone.

Working alongside trustee treasurer Steve Judge, Kate oversees the smooth running of our charity finance, producing budgets and reports for trustees as well as the annual financial statements. Kate also provides support across the organisation in terms of sending out invoices, processing payments, pricing and purchasing and relevant research where required.

In the last year, Kate has been instrumental in switching the charity’s banking from Unity Trust to The Co-operative Bank , ensuring all necessary documentation was completed and returned by all trustees in timely manner. Despite the challenges of the pandemic, Kate has continued to provide essential support to the staff and trustees enabling the smooth and efficient running of the charity.

12

Financial Review

We value the continued support of grant making bodies who provide the backbone structure of funding for Triple C. These include grants from,

The support of these funders has meant that Triple C has been able to continue employing six employees which in turn has enabled us to continue the work in our projects.

The 12 months that this report covers, April 2020 to March 2021, has been a year like no other we have known. The pandemic and subsequent lockdowns along with government restrictions impacted everyone and we encountered many people from all walks of life who needed help.

We were grateful to be awarded grants from local funders which allowed us to continue to provide vital services and activities that enrich the lives of the local people in Liverpool 11. However, over and above these grants we also received specific covid grants. These local funders include:

Without the support of these funders, we would be unable to continue to provide the level of service that we currently achieve and would find it difficult to reach across the breadth of the community. All these grants enable the people who rely on our projects to continue to benefit and experience a muchimproved quality of life .

During the last year we have also been looking at additional ways in which the charity could raise funds. We continued to issue the general fundraising appeal leaflet , we are also set up as a charity on Amazon Smile , which means that people if Amazon customers select Triple C as there chosen charity we will receive 0.5% of the total of their eligible purchases. For the first time, in the lead up to Christmas 2020, we offered personalised gift certificates , meaning people could give a gift of a donation and they received a certificate which could be passed on to the intended recipient explaining how the donation would help. Through these methods we have we received donations totalling £4,180 so we will be continuing with them and also continuing to look for more ways to self-fund. Kate has also registered to charity with HMRC so that we are now able to claim gift aid on any donations received from individuals.

Our Financial Statements form part of our Annual Report and are additionally available at the Triple C Office and on our website. We appreciate having Steve Judge in post as our trustee treasurer, he is well versed in financial matters and provides helpful insights to the trustees into Triple C’s finances. With support from Kate he is constantly developing more efficient ways of collating and reporting on our finances. We are glad to have better ways of working in place and to see progress continually being made in new financial methods and policies. We are also grateful to Ray Bissex for his continued support in conducting the independent examination of the accounts.

A final word of thanks from the Chair of Trustees

Thank you to everyone who has made all that’s been achieved and reported here possible – only together, has all of this been possible.

13

TRIPLE C (LIVERPOOL)

COMPANY LIMITED BY GUARANTEE

Charity No 1118424 Company No 0538440

Report of the independent examiner to the trustees of Triple C (Liverpool) on the accounts for the year ended 31 March 2021 which are set out on the attached Statement of Financial Activities, Balance Sheet and Notes.

Respective responsibilities of trustees and examiner

The trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (“the 2006 Act”).

The charity’s trustees consider that an audit is not required for this year under Part 16 of the 2006 Act and that an independent examination is needed.

It is my responsibility to:

Basis of independent examiner’s statement

My examination was carried out in accordance with the general Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from the trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as to whether the accounts present a “true and fair” view and the report is limited to those matters set out in the statement below.

Independent examiner’s statement

In connection with my examination, no material matters have come to my attention which gives me cause to believe that in, any material respect:

Raymond Bissex FCA

32 Brooklands Avenue, Waterloo, Liverpool, L22 3XZ

Date: 31[st] August 2021

14

Accounts for the Year ended 31[st] March 2021

STATEMENT OF FINANCIAL ACTIVITIES

(including summary income and expenditure account)

Note
INCOME
Income from:
Donations and legacies
3.1
Charitable activities
3.2
Investments
3.3
TOTAL
EXPENDITURE
Raising funds
4.1
Charitable activities
4.2
Governance
4.3
TOTAL
Net Income/(Expenditure)
Transfers
Net movement in funds
Reconciliation of funds:
Total funds brought forward
Total funds carried forward		 Unrestricted Designated Restricted
Total
Total
Funds
funds
funds
funds
funds
2021
2020
£
£
£
£
£
1,000
4,151
124,484 129,635
97,132
-
-
(365)
(365)
7,654
64
-
-
64
198
1,064
4,151
124,119 129,334
104,984
-
-
-
-
-
851
-
90,315
91,166
81,502
767
-
-
767
721
1,618
-
90,315
91,933
82,223
(554)
4,151
33,804
37,401
22,761
3,301
560
(3,861)
-
-
2,747
4,711
29,943
37,401
22,761
3,933
13,280
59,028
76,241
53,480
6,680
17,991
88,971 113,642
76,241

15

BALANCE SHEET AT 31[st] MARCH 2021

Note
CURRENT ASSETS
Cash at bank and in hand
7
CREDITORS: amounts falling due within
one year
8
TOTAL NET ASSETS
FUNDS OF THE CHARITY
9
Restricted income funds
Designated funds
Unrestricted funds
TOTAL FUNDS		 2021
£
113,817

(175)
113,642

88,971

17,991

6,680
113,642
 2020
£
76,416
(175)
76,241
59,028
13,280
3,933
76,241

The company was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.

The members have not required the company to obtain an audit in accordance with section 476 of the Companies Act 2006.

The directors acknowledge their responsibilities for complying with the requirements of the Companies Act with respect to accounting records and the preparation of accounts.

These financial accounts have been prepared in accordance with the provisions applicable to small companies subject to the small companies’ regime and in accordance with FRS102 SORP.

The accounts were approved by the directors on the 13 September 2021 and are signed on their behalf by:

Revd. Helen Edwards Chair of Trustees

16

Accounts for the Year ended 31[st] March 2021

NOTES TO THE FINANCIAL STATEMENTS

1.1 Basis of accounting

These financial accounts have been prepared under the historical cost convention with items recognised at cost or transaction value unless stated in the relevant notes to these accounts. The accounts have been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) issued On 16 July 2014 and with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS102).

The Charity constitutes a public benefit entity as defined by FRS102.

2.1 Income

Recognition of income

These are included in the Statement of Financial Activities (SoFA) WHEN:

Offsetting

There has been no offsetting of assets and liabilities, or income and expenses, unless required or permitted by the FRS102 SORP or FRS102.

Grants and donations

Grants and donations are only included in the SoFA when the general income recognition criteria are met (5.10 to 5.12 FRS102 SORP).

Contractual income and performance related grants

Income is only included in the SoFA once the charity has provided the related goods or services or met the performance related conditions.

Support costs

The charity has incurred expenditure on support costs.

Volunteer help

The value of any voluntary help received is not included in the accounts but is described in the trustees’ annual report.

17

Accounts for the Year ended 31[st] March 2021 NOTES TO THE FINANCIAL STATEMENTS

2.1 Income

Income from interest

This is included in the accounts when receipt is probable and the amount receivable can be measured reliably.

2.2 Expenditure and liabilities

Liability recognition

Liabilities are recognised where it is more likely than not that there is a legal or constructive obligation committing the charity to pay out resources and the amount of the obligation can be measured with reasonable certainty.

Governance and support costs

Support costs have been allocated between governance costs and other support. Governance costs comprise all costs involving public accountability of the charity and its compliance with regulation and good practice.

Redundancy costs

The charity made no redundancy payments during the reporting period. Creditors

The charity has creditors which are stated at settlement amounts.

3 ANALYSIS OF INCOME

3.1 Donations
Donations
General grants provided by
government/other charities
3.2 Charitable activities
Other
3.3 Income from investments
Interest income
TOTAL INCOME		 General Designated Restricted
Total
Total
Funds
Funds
funds
Funds
Funds
2021
2020
£
£
£
£
£
-
3,851
-
3,851
-
1,000
300
124,484
125,784
97,132
1,000
4,151
124,484
129,635
97,132
-
-
(365)
(365)
7,654
64
-
-
64
198
1,064
4,151
124,119
129,334 104,984

All income in the prior year was restricted except for interest of £198 and £1,719 from charitable activities.

18

4 ANALYSIS OF EXPENDITURE

General Designated Restricted Total Total
Funds Funds funds Funds Funds
2021 2020
£ £ £ £ £

4.1 Raising funds

Time spent on grant applications is not considered to be material.

4.2 Expenditure on charitable activities
Staff costs - - 61,560 61,560 50,425
Events 200 - 9,031 9,231 17,585
Other 651 - 19,724 20,375 13,492
851 - 90,315 91,166 81,502
4.3 Other
Governance 767 - - 767 721
TOTAL EXPENDITURE 1,618 - 90,315 91,933 82,223
5 FEES FOR EXAMINATION OF THE FINANCIAL STATEMENTS
Independent examiner
175
-
-
6 STAFF COSTS
Salaries and wages
Social security costs
Pension costs (defined contribution pension plan)
TOTAL STAFF COSTS
175
175
2021
2020
£
£
57,359
47,053
-
-
4,201
3,372
61,560
50,425

6 STAFF COSTS

No employees received employee benefits for the reporting period of more than £60,000. The average head count in the year was 6 (2020: 6)

The pension cost has been allocated to the activity to match the related salary cost.

7 CASH AT BANK AND IN HAND

Short term deposits
Cash at bank and in hand
8 CREDITORS: amounts falling due within one year
Other creditors		 2021
2020
£
£
93,369
54,834
20,448
21,582
113,817
76,416
2021
2020
£
£
175
175

9 CHARITY FUNDS

9.1 Details of material funds held and movements during the CURRENT reporting period

19

RESTRICTED FUNDS
Children and Family Support Worker
Children and Family Support Project
Community Match Challenge
Debt Advisor
Norris Green Debt Advice
Older Persons Community Worker
Older Persons Community Project
Support & Development Workers
Volunteers
Sayers Discretionary Fund
Other
TOTAL RESTRICTED
Reserve designated fund
Trustees training designated fund
Group Activities designated funds
General Donations
Support & Dev Admin designated
General fund
TOTAL FUNDS		 Fund
balances
Fund
balances
01/04/20
Income Expenditure
Transfers
31/03/21
£
£
£
£
£
8,181
26,357
(12,378)
1,562
23,722
1,078
3,625
-
(3,739)
964
-
42,070
(39,355)
(2,715)
-
9,648
18,250
(9,112)
(896)
17,890
444
7,350
(789)
667
7,672
8,747
15,745
(10,293)
(2,945)
11,254
1,734
(365)
489
-
1,858
28,319
-
(9,816)
-
18,503
75
2,101
(1,124)
-
1,052
167
-
(62)
-
105
635
8,986
(7,875)
4,205
5,951
59,028
124,119
(90,315)
(3,861)
88,971
7,000
-
-
-
7,000
850
-
-
-
850
1,324
-
4,106
3,933
-
4,151
-
1,064
-
-
-
(1,618)
(400)
-
960
3,301
924
4,151
5,066
6,680
76,241
129,334
(91,933)
-
113,642

The Community Match Challenge funding supports the work of all the charity’s core activities.

9.2 Details of material funds held and movements during the PREVIOUS reporting period

RESTRICTED FUNDS
Children and Family Support Worker
Children and Family Support Project
Debt Advisor
Norris Green Debt Advice
Older Persons Community Worker
Older Persons Community Project
Support & Development Workers
Volunteers
Sayers Discretionary Fund
Other
TOTAL RESTRICTED
Reserve designated fund
Trustees training designated fund
Group Activities designated funds
Support & Dev Admin designated
General fund
TOTAL FUNDS		 Fund
balances
Fund
balances
01/04/19
Income Expenditure
Transfers
31/03/20
£
£
£
£
£
2,188
20,300
(16,307)
2,000
8,181
706
7,231
(4,859)
(2,000)
1,078
2,747
18,782
(10,795)
(1,086)
9,648
1,846
2,500
(3,902)
-
444
12,227
14,800
(15,725)
(2,555)
8,747
3,917
4,455
(7,123)
485
1,734
13,777
30,000
(13,778)
(1,680)
28,319
399
-
(324)
-
75
733
5,000
(5,566)
-
167
489
-
(714)
860
635
39,029
103,068
(79,093)
(3,976)
59,028
7,000
-
-
-
7,000
850
-
-
-
850
265
3,146
3,190
1,718
-
198
(659)
-
(2,471)
-
960
3,016
1,324
4,106
3,933
53,480
104,984
(82,223)
-
76,241

9.3 Reasons for transfers

The transfers are to reallocate expenditure.

9.4 Designated funds

20

A Reserves Fund of £7,000 has been designated within the General Fund. All funds held in the Reserves Fund are to be used for when unforeseen circumstances/emergencies and redundancies arise, to assist the charity in fulfilling its Aims and Objectives as stated on the Articles of Association. £850 is designated as a Trustees Training Fund, £4,106 is designated as a Support & Development Administration fund. A balance of £1,324 is designated for group activities.

10 COMPANY LIMITED BY GUARANTEE

The company is registered as a private company limited by guarantee, and not having a share capital, in accordance with section 30 of the Companies Act 1985.

21