2024-03-31-accounts

Citizens Advice Tadley & District Annual report 2023-24

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Contents

3 Foreword from the Chair of Trustees # 4 Chief Officer Review of the Year # 6 Case studies and feedback # 8 Our Impact 10 # Partnerships, Projects and Outreach Work 11 # Acknowledgements 12 # Research and Campaigns 14 # Finance 15 # Fundraising

Citizens Advice Tadley & District Franklin Avenue, Tadley, Hampshire, RG26 4ET

0118 981 7567 [e-mail] www.catadley.org

Freephone Adviceline 0808 2 78 79 87

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Consumer Helpline 0808 223 1133

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Foreword from the Chair of Trustees

It is a pleasure, as always, to report on another successful year at Citizens Advice Tadley & District, however we might choose to measure it.The Treasurer will report elsewhere on a year when again we outperformed our budget, and made a modest surplus rather than the forecast modest deficit. Mrs Micawber would approve!

rough calculation we assisted around 10% of the Tadley & District population. The trustees are immensely appreciative of the impact our staff and volunteers have on the lives of local people.

As I hinted would be the case at the end of my report last year, 2023-24 was a year of change. Rachel Campbell stood down as Chief Officer in the early summer, and we were fortunate to recruit an excellent replacement in Fraser Gleave. Fraser had worked at Citizens Advice Tadley previously before being seduced away to the Reading charity, so he brought local knowledge but also wider experience in a senior role at a larger Citizens Advice. I pay tribute to Rachel for leaving us on a very secure footing and with a happy group of staff and volunteers for Fraser to inherit. We were fortunate that for the short interim, Recruitment and Development Manager, Di Lewis, and recently promoted Advice Services Manager, Emma Blackburn, held the fort.

There have also been changes among trustees. After very long periods of service Janette Hewitt and Cllr Jo Slimin stood down as trustees. Janette continues to serve as an adviser. Almost everyone will know Jo Slimin as a local councillor and someone who has been a driving force for Citizens Advice in the town since its earliest days. Our debt to Jo is immeasurable. She continues to represent Tadley Town Council as an observer at our Board meetings. Former adviser and supervisor, David Lister, has joined the trustees, bringing long experience of work on the ‘shopfloor’ of Citizens Advice Tadley.

Finally, I would like to record the trustees’ immense gratitude to all our donors and other supporters, listed elsewhere in this report, without whom none of what we have achieved would be possible.

Professor Tony Downes Chair of Trustees

Clare Hawkins, who was an important part of the service we provide and an inspiring fundraiser; and we have welcomed her replacement, Lisa How.

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This has been a year of enormous change for Citizens Advice Tadley, with the start of the year (and the end of 2022/23) marking the end of an era; almost all of our long-standing staff moved on to new ventures, along with several of our highly-valued volunteers. However, as with many challenges, this presented a new opportunity for our organisation to take stock of the many successes of previous years and look for a new way towards our most exciting ambitions.

As ever, this is an ongoing process, but some of the initial changes are visible in this report and worth calling to attention:

We’ve changed the way we run our reporting on outputs . The total number of clients for the year is now reviewed across the 12-month period, rather than adding our quarterly stats together. Though this previous method of accounting for clients reflected the cumulative workload on a quarterly basis, it didn’t show the true number of individuals helped each year. As such, we’ve seen an exaggerated drop in client numbers for 23/24 compared to last year’s report (2406 vs 3419) but the reality was more modest (2406 vs 2574). All other metrics from previous years remain accurate as they’re not ‘double-counted’ through quarters.

For 23/24, 81% of clients said their problem was either completely or mostly solved following our advice. This compares to us recording results for just under 35% of the issues we helped with - itself a significant improvement over 22% in 22/23, 16% in 21/22 and a historic average of around 9% prior to that. We know that our service has an incredible impact on the lives of thousands of people in our community, and although this has previously been undervalued, we’re making a big effort to better show this to everyone.

Comparing the percentage of issues that we helped with in 23/24 against pre-Covid, 19/20, by ‘cost of living’ vs all other issues:

We’re getting better at recording our true impact . For regular readers of the CAT Annual Report, you’ll have seen this had already been improving over the last few years, but there is still room for improvement. Though it’s not like-for-like, the difference between the number of clients who report that we’ve helped to solve all or some of their issues and the percentage of outcomes we’ve recorded against those issues have been worlds apart.

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We need to create capacity in order to best serve our community . The cost of living crisis is continuing and is getting worse for many. In some ways, it’s becoming a tired narrative, but that fatigue is part of daily life for a huge number of people in our area and who we help each year. As the graphs (left) show, cost of living issues are continuing to rise at the expense of the 7 other ‘headline’ issues that we help with, including housing, consumer and employment problems. However, there is no sign that these other issues are going away - only that we’re not helping as many people with them.

the difference that our expanded presence in the community can make to the lives of so many people in Tadley and the surrounding areas. It isn’t without its challenges, but we have a clear vision of what we want to do and believe that it is worth doing. I’m extremely grateful to everyone in our organisation for giving their time, patience and skill to helping us move forwards - together, we are capable of making a real difference and I can’t wait to reflect on everything we’ve done by this time next year.

Fraser Gleave

As such, towards the end of 2023/24 and heading into 2024/25, our focus has turned towards ensuring our service is running effectively, that volunteers are well supported and, of course, building our volunteer team. This means that there hasn’t been a lot to show in terms of new and exciting initiatives. Instead, the analogy of ‘reinforcing the foundations’ provides an apt summary.

needs and expects from us. We know that our regular, reliable, face-to-face service is hugely valued, but we also know that it needs to be backed-up by better access through remote channels - particularly our Adviceline telephone support. We’re also seeing and hearing that there’s an appetite for better access for vulnerable and disconnected people, through outreach services in key locations across our rural catchment, as well as improving our ‘out of hours’ provision. We want to do these things well, bringing the unrivalled care, quality and expertise we offer to all parts of any future services. This means making sure that we have the capacity to absorb the management of additional staff, volunteers and stakeholders that new services would bring, without taking away from what we already deliver.

AGM and Community Liaison Lunch, November 2023

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Case studies and feedback

Here is a small sample of some of the work our advisers and specialist caseworkers have done for local clients this year.

Sarah gets Maternity Pay from a rogue boss

Sarah came to us explaining that she was being threatened with redundancy from the cleaning company she worked for. Not only was she worried about how she would find new work or afford to live in the meantime, there was the complication that she was 27 weeks pregnant. Not only that, but her partner, Bill, also worked for the same company and was up for redundancy, meaning there was the chance the whole family would soon be without

employment. Sarah’s employer knew that she was pregnant and they had informed her that she would not be eligible for any Statutory Maternity Pay (SMP) as they classified her as an “Agency Worker”.

Working with Sarah, we were able to determine that, in fact, Sarah was an employee, as her contract and payslips indicated. This meant that she had greater rights than a ‘worker’, which something her employer had attempted to persuade her otherwise of. Because she was an employee, we calculated her ‘qualifying weeks’ for SMP, which had already passed by the time she’d contacted us. This meant that Sarah would be eligible for SMP. From here, we provided Sarah with the links to the relevant legislation so that she could raise the matter with her employer.

identified that, after they had their child, Sarah and Bill would be eligible for £1,210 of Universal Credit per month, on top of their

book a follow-up appointment with them to complete a Universal Credit online application, which reassured them that they wouldn’t have to do this alone.

Following our advice, Sarah’s employer accepted they were required to pay SMP. After the birth of their son in November, the family was in receipt of both SMP and UC (totalling to £1957 per month), and ensuring their financial stability.

Arranging a fresh start for Maggie

Maggie initially came to us in crisis at our foodbank outreach, having fallen behind with essential costs after changing jobs. We helped her with a foodbank referral, but in the process discovered that her previous, insecure agency work had left her with various debts.

We supported Maggie through a few appointments with debt casework - negotiating with creditors on her behalf and placing her into a ‘Breathing Space’ to put a hold on creditor action. With this respite, Maggie was able to fully consider her options and decided a Debt Relief Order (DRO) would be the best her so she could make a fresh start with her budget in her new job.

Through the Citizens Advice DRO Unit we processed her application. As a result, Maggie had £10,887 of debt written off!

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Billah’s energy supplier problems solved

“Tadley CA were excellent.”

In June 2023, Billah had received a number of large electricity bills totalling £2,700. Since October 2020 he’d had a faulty meter. Although he’d contacted his supplier a number of times, due to poor communication and missed engineer visits, the meter remained faulty. Billah had been reassured by the supplier that the issue would be resolved and he would not be liable for any arrears from this period. Nonetheless, he continued to report the issue and wait for a response. In May 2023, the meter was finally fixed, triggering ‘overdue’ bills. As a single parent with a young child, and a number of complex health conditions, the stress of the situation had a detrimental impact on Billah, leaving him anxious and distressed about the potential of having to find the money to pay this large debt they were being chased for.

We raised the problems with the energy supplier and were immediately able to have £1558 written-off, according to Ofgem back-billing rules. However a balance of £1142 remained. We outlined the various options to Billah and he decided to pursue the issue with the Energy Ombudsman, although they did not feel confident to do this themself. We worked hard to pull together all the evidence and documentation involved in the case and submitted a complaint on his behalf.

After consideration by the Ombudsman, based on the evidence we provided of the supplier’s various failings and promises not to charge Billah during that period, they found in Billah’s favour. As a result, the remaining balance was written-off entirely and a goodwill gesture of £220 was provided to Billah in recognition of all the distress caused.

“Excellent service, other organisations could learn a lot from CA.”

“I've been getting so much help from Janette… lovely lady who has helped me so much I can't thank her enough literally has guided me through the process of family court at a very distressing time .. thank you Citizens Advice I’d be lost without you...”

“The situation is ongoing and hopefully will be resolved soon one way or another. I’m most grateful for the help that Clare has offered me.”

“Just that the people treat you with the utmost respect, which in this day and age, is a wonderful experience.”

“I have used the service a few times and as always this time was very helpful.”

“The advice I received was documented well in an email and I was able to access the information when I needed it. The lady was very attentive and easy to talk to.”

“The person was very calming and did not rush me explaining things in a way made things easier to undertake.”

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Our Impact

clients 2,406

issues 8,446

activities 10,901

Top 3 Issues

1 Benefits and Tax Credits © 2 Utilities and communications e 3 Debt ©

£4,593,666 financial gains for clients including:

£168,667

£95,151 grants, fuel and food vouchers

54% of our clients are disabled or have a long-term health condition 23% reported no health condition; 23% prefer not to say

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Our Financial Impact

----- Start of picture text -----
£10 £191 £36 £291
invested in
Citizens Advice Tadley
generated
in financial value in savings for the NHS, local in public value in wider
to the people councils and government economic and social benefits,
we’ve helped departments reducing demand on productivity of clients and
volunteers
services and out of work benefits
----- End of picture text -----

In total, Citizens Advice Tadley generated £873,026 in savings for the local authority, NHS, DWP and criminal justice system by preventing homelessness, housing evictions, reducing the use of GP and mental health services and keeping people in work.

10 Partnerships, Projects and Outreach Work

Hampshire Macmillan Citizens Advice Service	Specialist casework and fnancial support for cancer patients and their families
Basingstoke Foodbank	Advice services for people using the Tadley Foodbank
Community Care	Specialist casework for vulnerable people or those with caring responsibilities
Cost of Living Casework	Helping vulnerable people improve their fnancial wellbeing during this crisis
Energy Advice Programme	Support with energy efciency measures and dealing with provider issues
Household Support Fund	Providing advice and grants to people struggling to pay their energy bills
Mental Health Support	Service to access benefts and other help for people with long-term mental health conditions
Legal Advice	Employment and family law sessions provided by Rowberry Morris solicitors
Out of Hours	Advice for people who cannot access our service during our normal opening hours
Advice First Aid	Empowering staf and volunteers in other community organisations to support people towards our self-help advice and identifying when specialist help is needed from our ofce
Tadley Community Pantry	Providing direct access to drop-in advice alongside community partners supporting people most afected by the cost of living
Hate Crime	Providing support to people to report any incidents of hate crime to the police
Remote Debt and Benefts Casework	Specialist casework for people struggling with key cost of living issues who need to or prefer to work over the telephone or by email
Ofce Refresh 2023	A full renovation of our ofces in the Turbary Building, bringing our brand to the fore.

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Acknowledgements

Our thanks go to the following people who volunteered and worked at Citizens Advice Tadley during the period April 2023 - March 2024.

Our Volunteers

Simon Brewin, Michael Chambers, Sandra Choules, Louise Clarke, Sue Davitt, Dorcas Green, Martin Heath, Lesley Hawker, Jane Hazell, Graham Hewitt, Janette Hewitt, Mark Holman-Linsey, Ann Lamacraft, David Lister, Maura Livingstone, Gill McMillan, Christine McGarvie, Ruth Porter, Martin Schimmer, Sandra Smith, Mike Sowden, David Stanley, David Telling, David Wales, Anne Watson, Angela Wilkes, Susan Williams

Our Trustees

Chair: Professor Tony Downes Vice Chair: Neil Hughes Treasurer: Kevin Rafferty Secretary: Katherine Birkinshaw Secretary: Edward Jones Ian Gribben Cllr Janette Hewitt Stephen Hodgson

Anna Illingworth David Lister Vanessa Richards Cllr Jo Slimin

Board Observers Cllr Derek Mellor Cllr Ken Rhatigan

Advice Services Manager: Emma Blackburn Advice Session Supervisors: Angela Adams, Emma Blackburn, Di Lewis Caseworkers: Angela Adams, Clare Bennett, Petra Fearnley, Janet Mukundu, Mike Holt Quality Assurance and Out of Hours Adviser: Fraser Gleave Recruitment and Development Manager: Di Lewis Office Manager: Clare Hawkins, Lisa How Office Administrator: Shannon Montford, Catherine Lock

A volunteer’s perspective

I've been a volunteer now for around 3 years.

What made me put myself forward? When I was in my twenties (I’m 66 now) my father-in-law was involved with CA as an adviser in his local town of Malton in North Yorkshire. He used to come home with some interesting and sometimes heartbreaking stories of people in need of assistance. At that time I thought to myself, I would like to be involved with that when I get older and have the time available. So here I am.

it difficult or cannot navigate their way through a situation or problem, will all need help at some point in our lives and it's very rewarding knowing that you have set someone's mind at ease over an issue or problem they are facing.

When you are involved with CA you give something back into your community and you learn more about local issues and problems people face on a day to day basis. You personally learn a great deal as an individual and interacting with staff and clients makes you think deeper and helps broaden your horizon and keeps your mind active. I hope to be involved for some time to come and would encourage anybody who has the time to get involved.

Dave Stanley Volunteer

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Research and Campaigns

As a service, we hold a huge amount of data about the problems the people in our community face.

Earlier in this report, we described and showed how the cost of living crisis continues, with the number of issues relating to living standards remaining extremely high for 2023/24.

A retrospective look over the last 5 years - to include an overview of our services ‘pre-pandemic’ - emphasises this striking trend and definitively dispels any perception that the cost of living crisis is in any way ‘over’.

Comparing the number of issues we helped with during each year, broken down by key cost of living issues:

Citizens Advice network, this year we also increased our engagement with external stakeholders.

One of the key channels we’ve explored has been by approaching policy-makers directly. This included:

• Meeting with local MPs and providing evidence on the necessity of increasing benefits rates in 2024, which was then included in the Autumn Budget.

• housing associations removing carpets and white goods as a matter of routine before letting to new tenants, which was heard at the HA scrutiny committee meeting.

• Provided evidence to Citizens Advice leading to the change to Debt Relief Orders in 2024, which was confirmed by ministers as an influencing factor in the decision.

We’ve also continued to promote awareness of key issues to the public, with our social media channels providing the most regular ongoing outlet of bite-size information. Additionally this year, we also supported this work with regular features on local radio to discuss some of these ‘burning issues’, give our perspective and sometimes offer basic information and advice about how to deal with these issues.

these activities, we’re proud of the response we’ve had to both our promotion of issues and the resulting policy changes we’ve seen.

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Evidence forms

Here are some examples of the 143 evidence forms we have produced this year.

What is the problem?

The client has taken out an IVA and the IVA company have included a joint Tax Credit debt. The client's partner is the person who the joint Tax Credit debt is with and they are now being pursued.

What is the impact of the problem?

Tax Credit debt could be included in her IVA and that her partner would no longer be liable. This error is causing stress/anxiety to both the client/her partner.This constitutes poor practice by the IVA firm to allow this client to include the joint Tax Credit debt. Citizens Advice may need to help the client with correct advice.

What is the problem?

Despite informing the Universal Credit (UC) adviser in a 3-way call (in which client was supported by a Citizens Advice adviser) to the UC Helpline that she is disabled, cannot walk, cannot leave the house, and would require a home visit for any appointment, client has been asked via her Journal to attend a face to face

appointment at her local Job Centre. The Department for Work and Pensions have been provided with evidence of client's disability and have granted her ‘Limited Capability WRA but are failing to make reasonable adjustments in their arrangements for interview. Agreements made via the Helpline are subsequently ignored in communications via the client's Journal.

What is the impact of the problem?

What is the problem?

Threat of a s21 eviction notice. This may be because of ongoing dispute over overpayment of rent. However, the Landlord is stating that he wants to sell property. Our client gets Housing Benefit (HB) paid directly to landlord. HB which was suspended for 3 months. Client paid for rent directly to Landlord, but Landlord received back-rent from Council when HB re-instated. Landlord didn't give Cl back the overpaid rent money. Cl is considering making a claim in Small Claims Court but this won’t resolve the housing issue.

Client is distressed and unsure how to proceed. She does not feel listened to by UC and she feels that UC are refusing to take her disability into account in the requirements they are imposing on her.In addition to her physical disabilities client suffers from anxiety. This is made worse by the way UC are dealing with her, ignoring her needs for reasonable adjustments to be made in their dealings with her.

What is the impact of the problem?

Cl is concerned they will lose their home and may be made homeless.

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Finance

performance is available in our Statutory Accounts and Trustees Reports.

Principal Funder

The trustees and team at Citizens Advice Tadley extend their gratitude to Basingstoke and Deane Borough Council who continue to support the core operating costs of the charity.

Our Funders, Partners and Supporters

Aldermaston Parish Council Allotments for the Labouring Poor Basingstoke Foodbank Basingstoke Voluntary Action Bramley Parish Council Brimpton Parish Council Citizens Advice Hampshire Citizens Advice East Hampshire Greenham Trust The Good Exchange Home-Start Basingstoke Kingsclere Parish Council Loddon Valley Lions Mortimer West End Parish Council

The National Association of Citizens Advice Bureaux for the Energy Advice Programme

The National Lottery Community Fund Rotary Club of Basingstoke Loddon Tadley & District Community Association Tadley Town Council Turbary Allotment Charity

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Fundraising

We had another good year attending various fundraising events across the area, including our regular stalls at the Tadley Treacle Fair and the Tadley Christmas Lights Switch On.

The highlight of this year was being chosen as one of the Basingstoke Mayor’s charities of the year. We attended the three big events of the year where we were beneficiaries - the Basingstoke Variety Show, Mayor’s Carol Concert and the Mayor’s Spring Concert.

We’re extremely grateful to Mayor David Leeks for his support and for helping us promote our role in the local community.

We continue to list live projects on The Good Exchange where you can see what we’re currently raising funds for, including both ongoing projects and new initiatives we’d like to launch in the community. You can make a contribution towards these projects online at: https://thegoodexchange.com/

How you can help us

Donate to Citizens Advice Tadley, your local independent advice charity.

We are not centrally funded and rely on grants or our own fundraising to keep our service open. Please get in touch if you would like to become one of our regular donors or if you are able to give a

You can also support us through your regular online shopping

Whenever you buy anything online - from your weekly shop to your annual holiday or insurance renewal - you can raise free donations for Citizens Advice Tadley all by shopping at your favourite retailers through the easyfundraising website.

Find out more online:

www.easyfundraising.org.uk/causes/ tadleycitizensadvice/

Look for the ‘match funding’ logo on projects that have match funding grant offers that will double or triple your donations.

Citizens Advice helps people find a way forward.

advice to help people overcome their problems. We are a voice for our clients and consumer on the issues that matter to them.

We value diversity, champion equality, and challenge discrimination and harassment.

Tadley and District Citizens Advice Bureau (t.a. Citizens Advice Tadley & District), Company Limited by Guarantee No. 5900656, Charity Registration No. 1118080, FRN: 617764, ICO Number: Z9752135

Published by Citizens Advice Tadley & District, November 2024.

REGISTERED COMPANY NUMBER: 5900656 (England and Wales) REGISTERED CHARITY NUMBER: 1118080 Report of the Trvslees and UnavdFled Flnanclal Statements for the Year Ended 31 March 2024 Tadley and Dlstrlct Citizens Advlce Bureau Brewers Charlered Accovnlonls Bourne House Queen Slreet Gomsholl Surrey GU5 9LY

Tadley and District citlzens Advice Bureau Contents of Ihe Flnanclal Statements forthe Year Ended 31 March 2024 Page Reference and Admlnlslrallve Detalls Report of the Trustees Independent Examlner's Report stalemenl ol Flnanclal Acllvltles Balance Sheet Noles to Ihe Flnanclol Statements

Tadley and Distrlct Clllzens Advlcè Bureau Reference and Admlnistrotive Detalls for the Year Ended 31 March 2024 REGISTERED OFFICE Franklin Avenue Todley Hampshire RG26 4ET REGISTERED COMPANY NUMBER 59(X1656 (England and Walesl REGISTERED CHARITY NUMBER 1118080 INDEPENDENT EXAMINER Brewers Charlered Accountants Bourne House Queen Street Gomshall Surrey GU5 9LY Page I

Tadley and District Cllizens Advlce Bureov Réport of the Trustees forlhe Year Ended 31 March 2024 The Irustees who are also direclors of the charity for the purposes of the Componies Act 2006, present Iheir report with the finoncial 5tatemenls of the chority for the year ended 31 Morch 2024. The trustees have adopted the provisions of Accounting and Reporling by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in occordance wilh the Finoncial Reporling Slandard Opplicable in the UK and Republic of Irelond IFRS 1021 leffeclive l Jar)uary 20191. The Charily is a limited Company, limited by guarontee, ond is governed by its Memorondum and Articles of Associolion. The Truslee5 confirm thot they hove hod regard to the Charity Commission's public benefit guidonce. The followlng people were trustees durfng the year: ProfAntony (Tonyl Downe5 Neil Michael Hughes Edward Alexander Jone5 Kevin Michael Ralferty Cllr Janette Margorel Hewilt Cllr Josephine Barbara Slimin Anna Mory Illingworth Vanessa Coral May Richards lan Stuort Gribben Stephen Woyne Hodgson Kolherine Jone Birkinshaw Dovid Jeremy Lister Chair Vice Choir Company Secretary Treasurer Baughursl Par￿sh Council representative Tadl8y Town Council represenlalive Former Company Secretory Resigned June 21 SI 2023 App'led November 91h 2023 The following people olso attended meetings during the yeor.. Ex Offlclo Members Rachel Campbell Froser Gleave Martin Heolh Cllr Derek Mellor Cllr Ken Rhatigon Clare Hawkins Role Chief Officer lo Augu512023 Chief Officer from 29 August 2023 stoff Represenlalive Hompshire County Council Representative Bosingsloke and Deane Borough Council Office Monoger/Minule Secretary OBJECTIVES AND ACTIVITIES Objecllves The chority's objectives are lo promote any chorilable purpose for the benefit of the community in Todley ond the surrounding area, by the advanc8menl ol education, the protection ond preservation of health and the relief ol poverty, sickness, and distress Alms, Objectlves, Slralegles and Acllvllles for Ihe Year CA Tadley seeks lo provide the advice people need for the problems they foce, and lo improve the policies and practices Ihol affect people's lives. It provides free, independent, confidential, ond imporlial odvice lo everyone on their rights and responsibilities. We value diversily. promote equality and challenge discrimination. The principal activity of CA Tadley remoins the provision of advice lor members of Ihe public. This is provided through telephone. email, and foce to face drop in and pre-orronged inteNiews Poge 2

Tadley and District citlzens Advice Buieav Report ofthe Trustees forlhe Year Ended 31 March 2024 OBJECTIVES AND ACTIVITIES Openlng Hours Monday Tuesday Wednesday Thursday Friday IO0m-3.30 pm 10am-3.30pm 10am-3.30pm 10 om-3.30 pm Ioom-l.(X)pm Speclali5t Advlce Is offered Ihrough: Relalion5hip Advice: Rowberry Morris - allernale Wednesday5 1 O am- I pm Employment Advice.. Rowberry Morris- oltemale Wednesday5 1 O om - I pm Projects The aim of project5. which are supported by odditionol funding. is lo build on the excellent work done by the core service. Thi5 enables CA Tadley lo provide extra support and in-depth case work lo the most vulnerable of our clients. To obtain the necessory funding to provide the additional services, application5 were made to various local and notional providers of community finance. Day$ Monday- Friday Funded by Mocmillan Advice for people offecled by concer Benefits odvice for vulnerable clients and their corer5 including home visits Monday Turt)ary Allotment Charity Greenham Trust and Parish CouncilsTodley Town Council The Miss Lawrence Trusl, Peter Baker Foundation, Allolmen15 for the Labouring Poor and Tadley Town Council Basingstoke Foodbonk Basingsloke & Deane Borough Council, Greenham Trust The National Lollery Community Fund Ba5ingsloke & Deone Borough Council National Association of Citizens Advice Bvreoux Out of Hours Advice Thursdoy Benefits support and advice for clients with mental health issues Todley Foodbank Outreach Clinic Thursday Tuesday Tuesday / Wednesday Tuesdoy I Wednesday C0510l Living Advice Specialisl debt and benefits advice Advice First Aid: Iroining members of our community lo provide advice first old Voriou5 Energy Advice Programme Monday / Tuesday We monitor the needs of the community by comporing our clients lo the community profile lo ensure that those who need help wilh problems can occess our seNice. Recruitment is ongoing for volunteer advisers and admin supporl. Induction, training, ond support ore provided lo meet individual needs lo ensure that the necessary knowledge and skills are in place. Conlrlbvtlon of Volunteers The charity receives help and support in the form of volunlory ossislonce, in advising the public ornd administering the charity. Volunteer roles include trustee,. adviser; IT support,. lundroising.. reseorch & campoigns, bookkeeping and admin support. Citizens Advice Tadley, bosed on our annual relum, has Ihe volued help of 23 volunteers in the current year. Poge 3

Tadley and Dlslrlct Cilizens Advlce Bvieau Report of the Trustees forlhe Year Ended 31 Morch 2024 ACHIEVEMENT AND PERFORMANCE Charllable activitles Achlevements We offer 25 hours of odvice per week supported by o poid Chief Officer, Advice SeNices Manager, Office Monoger, Training Officer, Adminislrafion Officer and some poid and volunleer Advice Session Support ond Advisers. In fhe yeor we helped 2,406 clienls with 8,446 issues. 10,901 interaclions were made either wilh or on behalf of clients, face-to-face, by phone, emoil or letter. The main enquiry issues were, in order.. Benefits and Tax Credits (including Universal Credill, Ulililies and Communications, Debt, Housing, Travel ond Transport, Charitable Support and Foodbanks. Financial outcomes. or money gained for clients, included benefits and pensions, back daled poymenls, and Iribunol awords. Thi5 15 0 verified figure from clients who hove kept us informed ond the real total is likely to be much higher. We Secured annualised goins of £4,593,666 on beholf of clients during Ihe year (including Macmillanl. This year has seen 7 new volunteer assessors undergo the extensive Citizens Advice training programme. Other training wos completed. as oppropriate, in particular sessions on energy advice. All members of truslees, staff and volunteers undertook training in Dala Protection, the Senior Management Certificolion R8gime and Equolily, Diversity and Inclusion. Liaison meetings have taken proce with a voriely of local portners including Locol Authorities and other voluntary agencies on topics such as corers and energy advice. We ore also active members of the Hampshire Consortium of Citizens Advice. In 2023124 we submilled 143 seporole items ol evidence to our national Research and Compoigns unil about the effect of poor policies and practices in the Tadley area. Quarterly Board Meetings have been held, attended by Trustees and observers. Commiltee meetings hove been held in Compliance ond Reporting, latterly Finance and Complionce, Slrotegy, Research and Campaigns and Sloffing. Publlc Benefll The Iruslees have considered the guidance provided by the Charity Commission ond ils impact on the work ol the charily. Fundralslng actlvllles Tolol fundraising income for the year wos £151 12023 £3,046). Fundraising expenditure incurred in lundroisirng activities during the yeor was £012023 £01. Factors Aflecllng the Achlevement of Ob]ectlves The chority is owore of the linonciol pressures experienced by its major funders ond in view of this has taken active meosures lo seek additional sources of funding lor its seNices. FINANCIAL REVIEW Prlnclpal fundlng sources The Trustees extend their grolilude lo Basingstoke ond Deane Borough Council; Tadley Town Council-, Greenhom Trust and local Porishes who continued to supporl the core operating copocily of the charity. Addilionolly, projecl-specific funding was received from The National Lottery Community Fund,. Allolmenls for the Lobouring Poor; Turbory Allotment Charity-, Citizens Advice,. Citizens Advice Hampshire: Macmillan,. Loddon Volley Lions and Basing51oke Foodbank. Poge 4

Tadley and Dlstrlct Cilizens Advlce Bureau Report ol the Trustees forthe Yeor Ended 31 March 2024 FINANCIAL REVIEW Financlol Poslllon Incoming resources in the year were £242,47612023 £203.0031 of this £62,71512023 £52.5741 related to projecl reslricled aclivilie5. A surplus of £11,684 wa5 made in the year12023 deficil of £17,147). At 31 March 2024 total funds were £149,847 12023 £138,1 ofwhich £0 represenled reslricted fund512023 £01. Reseryes Pollcy CA Todley is required to ensure thol free monies are ovoilable in eoch finonciol year to meet any re050nobly foreseeable contingency. Todley CA will mointain o projection OF income for ol leasl 3 yeors ohead and will ensure Ihol this conlinue51o be derived from as wide o voriety of sources possible. The linanciol position of CA Tadley is entirely dependent on the continued support ol grant making bodies. in porlicular Bosingsloke and Deane Borough Council. The Irustee5' policy is lo maintain about 3 months costs which would lotal £53,557, 0 closure cost of £12,000 in resp8cl of redundancy pay and £13.25] for Ihe leose lofolling £78.808. FUTURE PLANS CA Tadley aims to continually improve access to its service ond intends lo ext&nd its service lo an even wider number of the community. This will be achieved by consolidoling our services following o significant turnover of slafl and the loss of a number of volunteers. We oim lo continue lo offer odvice, by telephone and email olong with a face-to-lace drop-in service and by pre-otTanged interviews. STRUCTURE, GOVERNANCE AND MANAGEMENT Governlng document The charity is controlled by ils governing document, a deed ol Irusl. and conslilules a limited compony. limited by guaronlee, as defined by the Companies Act 2006. The chorily is controlled by 115 governing document, a deed of trust, and constilules a limited company. limited by guoronlee. as defined by the Componies Act 2006. Tadley ond District Citizens Advice Bureau is o registered charity and a company limited by guorantee. Tadley and District Citizens Advice Bureou is also known and relerred to os CA Todley. The maximum liobility ol each member is limited to £10. At 31 March 2024. the company had 8 individual members and 6 orgonisalions12023 8 ond 61 excluding Iruslees. CA Todley is govemed by its Memorandum and Articles ol Association os odopted in 2017. Recrultmenl and oppolntment ol new Iruslees Trustees, who are also Directors of the Company, ore elected from the locol community. Appointment of new Trustees is underloken by the Tru51ee Board 0$ ond when required ond nolified lo Companies House by the Company Secretory. Under the Memorondum and Article5 01 Association as adopted in October 2017, Ihe number of TfU51ee5 shall be a minimum of 3 and o moximum ol 15. Truslees moy be elected ol the AGM and sholl hold office from the conclusion of Ihol meeling. Co-opted Truslees con be appointed ol a meeting ol the Trustee Board ond may serve for a maximum of 3 years ond then musl be elected at the next AGM. The Officers of the Charity are elected by the fellow members of the Truslee Board. Page 5

Tadley and Distrlct Cltlzens Advice Bureau Report of the Trustees forthe Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Organisational structure CA Tadley is governed by its Trustee Board which is responsible for setting the slralegic direction of the organisation and the policy of the chorify. The Trustees corry the ullimote responsibility for the conduct of CA Todley and for ensuring Ihot the charity sot15ffies its legal and contractual obligations. Tru51ees meet as o minimum quarterly and delegate Ihe day-to-doy operotion of the organi5Qtion lo senior management. The Trustee Boord 15 independenl from monogemenl. A register of member5, interests is moinlained ol the registered office ond is avoilable lo the public. The Trustees ensure that Ihe Board 15 operoling effectively by annuol review of ils performance and Ihol ol ils choir. Nalionol Citizens Advice requires and oudils on annual Leadership Self-Asses5ment. The members of the Trustee Board consist of: Elected Members 2 Representatives of member orgonisalion who are appointed by the bodies they represent and who ore not Trustee Directors. 3 Co-opted trustee5 who are appointed by the Trustee Board 4 In ollendance: slalf members or volunteers who ore elecled by their fellow volunleer advisers and the Chief Officer and the Ollice Manager. Inductlon and tralnlng of new trustees Newly oppoinled Trustees ore provided with a comprehensive induction lo CA Todley through the provision of training courses and mentoring by established trustees. Related partles CA Todley is a member of Citizens Advice, the operating name of the Notional Associolion of Citizens Advice Bureoux, which provides a framework for standards of advice and casework manogemenl as well a5 monitoring progress against these standards. Operoling policies are independently determined by the Truslee Boord of CA Todley lo fulfil ils choritable objects and comply with the notional membership requirements. CA Tadley 15 also a member ol the Hampshire Consortium of Citizen5 Advice. The charity also co-operates and lioises with Several other odvisory seNices, locol charities, and social services departments on behalf of clients. Where one of the trustees holds the position ol Irustee/direclor of onother chorily they may be involved in discussions regarding thol other chority bul not in the ultimate decision-moking process. Page 6

Tadley and Distrlct Cttlzens Advlce Bureau Report of the Trvslees for the Year Ended 31 March 2024 TRUSTEES, RESPONSIBILITIES Tho trustees ore responsible for proporing the Trustees. Annual Report ond tho financial slotemenls in accordance wilh ooplicoble low ond United Kingdom Accounling Standards Iunited Kingdom Generolly Accepted Accounling Praclicel. The law applicable lo charities in England & Wales requires Ihe trustee5 to prepare linanciol 5tolemenls for eoch financial year which give a true and fair view of the stole of alloirs of the chorily and ol the incoming resources and opplicotion of resources of Ihe charity lor Inal period. In preparing these linanciol stolem- the trustees are required to= al select suitable occounling policies and opply them consistently. bl observe the methods ond principles in the Chorilies 50RP. cl moke judgments and accounting e.stimoles Ihol are reosonoble and prudenl. dl stale whether applicable occounling standords have been followed, subjecl lo any moleriol deportures disclosed anrJ explained in the financial slalements. el prepare the linonoial slalemen15 ori the guirig concern basis unle55 11 is inappropriolc lo presume that the charily will continue lo operate. The trustees are responsible for keeping suflicienl accounting records that disclose with reasonable accurocy at any lim8 th8 finoncial p05ition of the charity and enable them lo ensure Ihol the linoncial slalements comply with the Charlties Act 2011, the Chorily IAccoun15 and Reports) Regulation5 2008 and the provisions of Ihe trus* dèèd. They are also rpsponsible for salegLJording the assets ol the charity ond hence lor toking reasonoble steps lor the prevention ond detection ol Iroud ond other irregulorilies. In so lar as the Iruslees ore aware.. Ihore is no relevanl independent examinolion information of which the chorily's independent exominer 15 unowore., ond the Iruslee5 have lakcn oll steps Ihal they oughl to have taken lo moke themselves owore ol any relevant independent examination information and to esloblish Ihol the independeril examiner 15 aware ol that inlormotion. The trustees are responsible lor Ihe mainlenonce and inlegrily ol the chorily ancj financial information included on the chority's website. Legislation in the United Kingdom governing the preporalion and dissemination ol financial slalemerils may differ from legislo'iion in other jurisdiclioiis. Approved by order of the board ol trustee5 on and signed on ils beholf by: Trustee

Independent Examiner's Report to the Trustees of Tadley and DI￿riC* Citizens Advice Bureau Independent examlner's report to the Iruslees of Tadley and District Citizens Advlce Bureau ('the Compony.) I report to Ihe charity trustees on my exomination ol the occounts of the Company for the year ended 31 March 2024. Responsibilitles and basis of report As the charity's Iruslees ol the Company land olso its direclors for the purposes of compony lowl you are responsible for the preparotion of the occounts in occordonce with the reqLJiremenls of the Componies Act 20061'the 2006 Acl'l. Having solisfied myself that the occoun15 of the Company ore not required lo be audited under Part 16 01 the 2006 Act ond are eligible lor independent examination. I report in respecl of my exominolion of your charity S accounts as carried out under Seclion 145 01 the Charilies Act 2011 I'the 2011 Acl'l. In corrying out my examination I have followed the Directions given by the Chorily Commission under Section 145151 Ibl ol Ihe 2011 Act. Independent examlner's slalement I hove completed my examinolion. I confirm that no mollers have come lo my allenlion in connection with the exominotion giving me cause lo believe.. accounling records were nol kept in respect of the Company as required by Seclion 386 of the 2006 Act,. or the accounts do not occord with Ih05e records., or the accounls do not comply with the occounling reqLJirements ol Section 396 of the 2006 Act other thon any requirement Ihol the accounts give a true ond lair view which is not o matter considered as parl ol on independent exominalion.. or the accounts hove not been prepored in accordance with Ihe methods ond principles of the stalemenl of Recommended Proclice for accounting ond reporting by chorilies lopplicoble to chorilies preparing their occounts in accordance with the Finonciol Reporting Slondord opplicoble in the UK ond Republic ol Irelond IFRS 10211. I have no concerns and hove come ocross no other matters in connection with the examination lo which atlenlion should be drown in this report in order lo enoble a proper underslanding of the accovnls to be reoched. Mr. A. Skillon, ACA Brewers Chartered Accovntonls Bourne House Queen Streel Gomsholl Surrey GU5 9LY Dole.. Poge 8

Tadley and Dislrlct Clllzens Advice Bureau statement of Flnanclal Actlvltles forlhe Year Ended 31 March 2024 31.3.24 Total funds 31.3.23 Total funds Unrestricted funds Restricled funds Notes INCOME AND ENDOWMENTS FROM Donations and legocies 4,762 4.762 4,635 Charitable actlvities Project Specific Funding Gronts 106.137 66,850 51,648 11.066 157.785 77.916 195,001 other trading aclivities Inveslmenl income 150 1,861 (i) 149 1,861 3,050 321 Totol 179,760 62.713 242.473 203,007 EXPENDITURE ON Charltable activltles Support costs Governance 144,488 4,768 80,714 879 225,202 5.587 214,783 5,371 Total 149,256 81,533 230,789 220,154 NET INCOME/(EXPENDITURE) Transfers between funds 30,504 18.820) (18,820) 18,820 11.684 117,1471 Net movement In funds 11,684 11,684 RECONCILIATION OF FUNDS Total funds brought forward 138,163 138,163 155,310 TOTAL FUNDS CARRIED FORWARD 149,847 149,847 138,163 The noles form parl of these finonciol stolement5 Poge 9

Todley and Dlslrict Citizens Advlce Bureou Balonce Sheel 31 Morch 2024 31.3.24 Total fvnds 31.3.23 Total funds Unrestricted funds RestricTed funds Note5 CURRENT ASSETS Debtors Cash at bank 9,419 178.449 9.419 178,449 9,043 193.007 187.868 187,868 202,050 CREDITORS Arnounls falling due within one year (38.021) (38.021) 163.8871 NET CURRENT ASSETS 149.847 149.847 138,163 TOTAL ASSETS LESS CURRENT LIABILITIES 149,847 149,847 138.163 NET ASSETS 149,847 149,847 138,1 FUNDS Unreslricl&d luncls 149,847 138,163 TOTAL FUNDS 149,847 138,163 The charitable compony is enlilled lo exernylion from oudil under Secllon 477 01 the Componies Act 2C06 for the year ended 31 March 2024. The member5 hove riot required the company lo obloin an ovdil ol its linanclol stolemenls lor the yeor ended 31 March 2024 in accordarice with Section 476 01 the Companies Act 2006. I he trusle?s acknowledge their responsibilities lor (al ensuring Ihol the cliorilabl& company keeps accounting records Ihol comply with Sections 386 ond 387 01 Ihe Companies Act 2006 ond preparing iinancial statemen15 which give o true and fair view ol the stole of ofloirs ol the chorilable compony (Js al the end ol eaLh financial yeor ond ol ils surplus or dcliLil lor eoch linancicjl year in accordance witk, the requiremenls ol Sections 394 ond 395 or)d which olhepwise comply wilh the requirements of the Companies Act 2006 relating lo financial 51alemenls, so far as applicable to th& Iialllable compony. Ibl Ihese financial slolemenls have been prepoied in accordance wi'ih Ile provi5ion5 applicable lo charitable cornpanies subjeGI lo the small companies regime. The ' nan ial sl lemenls we'e opprovcd by the Boord of Trustee5 and authorised lor issue on were signed on ils behall by= Trustee ro The note5 form poll ol these financial statement5

Tadley ond Dlslrlcl Cltlzens Advlce Buieau Notes lo the Flnancial Statements for the Yeor Ended 31 March 2024 ACCOUNTING POLICIES Bosls of preparing the finonclal statement$ The finoncial statements hove been prepared in accordance with Accovnling and Reporting by Charities: Slotemenl of Recommended Proctice opplicoble to chorilies preparing their accounts in occordonce with the Financial Reporting Slandord opplicable in the UK ond Republic of Ireland IFRS 1021 (effective l January 20191- (Chorities SORP IFRSI 0211, the Finoncial Reporting Slondard opplicoble in the UK and Republic of Ireland IFRS 1021 and Companies Act 2006. CA Tadley meets the definilion of a public benefil enlity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless slated in the relevant occounling policy note. Income All income is recognised in Ihe Stotemenl of Financial Activities once the charity has enlitlement to the funds, it is proboble that the income will be received and the amount can be measured reliably. Expendlture Liobilities ore recognised as expenditure as soon as there is o legol or constructive obligation committing the chorily lo thol expenditure, it is proboble that a transler of economic benefits will be required in settlement and the amount of the obligolion con be meosured reliably. Expenditure is accounted for on an occruals basis and has been classified under headings that oggregote all cost related lo the category. Where costs cannot be directly ollribuled lo particular headings they hove been allocated to octivities on a bosis consislenl with the use ol resources. Taxollon The charity is exempt from corporolion lax on its choriloble activities. Fund accountlng Unrestricted funds con be used in accordonce with the choriloble objeclives al the discretion of the Iruslees. Restricted funds con only be used for parlicular reslricled purposes within the objects of the chorily. Reslriclions orise when sp8cified by the donor or when funds ore roised lor particulor restricted purpose5. Furlher explonalion of the nature and purpose of each fund is included in the notes lo the financial 51atemenfs. Debtors Debtors are recognised ol the 5elllement amount due oller ony trade discounl offered. Credltors Creditors are recognized where the charity has o present obligation resulting from o past event that will probably result in the transfer ol funds lo a third party ond the amount due to sellle the obligation con be measured or eslimoled reliobly. Credilor5 ore normally recognized at their settlement amount after ollowing for any Irade discount due. Penslon A stakeholder pension scheme is ovoilable. Leases Renlal costs under operoling leases are charged to Ihe stotement of financiol aclivilies in equal omounls over the period of the leases. The charily has token out a lease which terminales on December 31 st, 2027. Currently, the majorily of Ihis rent is covered by on amount of grant received form the londlord. Irrecoverable VAT The charity 15 not VAT registered and therefore does not charge or reclaim ony VAT. Page 11 continued...

Tadley ond Dlstrlct Citizens Advlce Burèau Notes lo thè Financlol Statements - continued for the Year Ended 31 Morch 2024 ACCOUNTING POLICIES - continued Desciiptlon of expendllure Expenditure previoLJsly colegorised os expendilure on Raising funds hos been classified in the current yeor os expenditure on Choriloble octivities, to better reflect the nolure of the expendilure. Comparative figures hove been adjusted accordingly. OTHER TRADING ACTIVITIES 3T.3.24 31.3.23 Fundraising events 149 3,050 INVESTMENT INCOME 31.3.24 31.3.23 Deposit account interest 1.867 321 NET INCOME/(EXPENDITURE) Net income/lexpenditurel is slated olter charging/lcredilingl: 31.3.24 31.3.23 other operating leases 16,563 15,256 TRUSTEES, REMUNERATION AND BENEFITS There were no Irusle8s' remuneration or other benefi15 lor the year ended 31 March 2024 nor for the yeor ended 31 March 2023. Truslees, expenses 31.3.24 31.3.23 Trustees, expenses 206 CA Tadley paid £2,05312023 £1,609) in the year ended 31 March 2024 for various insurance services. There were no related party transaction5 in the period. STAFF COSTS The overage monlhly number of employees during the year w05 05 follows: 31.3.24 10 31.3.23 10 Charitable ac*ivitie5 No employees received emoluments in excess of £60,000. The Key Managemenl Personnel of CA Tadley comprise of the Trustees and the Chief Officer. Total amount5 paid in respecl of the Key Management Personnel comprise of £31.26912023'. £38,419). Poge 12 continued...

Tadley and Dislricl Cltlzens Advice Bureau Notès to the Flnanclal Statements - conllnued foi Ihe Year Ended 31 March 2024 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted lunds Restricted funds Total funds INCOME AND ENDOWMENTS FROM Donalion5 and legocie5 4,634 4,635 Charltable actlvltles Grants 142,427 52,574 195,001 other trading activitie5 Investment income 3,051 321 3,050 321 Total 150,433 52,574 203,007 EXPENDITURE ON Charltable octlvltles Support costs Governance 157,049 5,371 57,734 214,783 5,371 Total 162,420 57,734 220,154 NET INCOME/(EXPENDITURE) Transfers between funds 111,9871 15,1601 5,160 117,1471 Net movement In funds 117.1471 RECONCILIATION OF FUNDS Total funds broughl fotword 155,310 155,310 TOTAL FUNDS CARRIED FORWARD 138,163 138,163 PURPOSES OF RESTRICTED FUNDS Mocmlllan Funding provided by Citizens Advice Hompshire to provide advice for cancer sufferers and their carers offering hospital and h05pice outreach appoinlmenls ond home visits. This sepiice is available lo clients living or being Irealed in Hampshire. Debl and Benefit5 The aim of this project is lo provide a specioli5t debt and benefits C05eworker lor local clients accessing this service. Funding was provided by Ihe Nolional Lollery Fund. Foodbank Outreoch A fund lo provide support to people making use of the local foodbonk. Cosl of Llving A fund from local government, lo help people obloin relief from the cost-of-living crisis. Bosingsloke and Deone Borough Council provided funding, wilh parl of the grant match funded by the Greenham Trust. Prlde In Place Funded by Basingstoke ond Deane Borough Council. this project provides oddilional supervision copacily to enable CA Todley lo beller support trainee volunteers. Page 13 continued...

Tadley and Dlstrlcl Cttlzens Advlce Bureau Noles lo the Flnancial Slatemenls - continued forthe Year Ended 31 March 2024 DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Prepaymenfs and occrued income 9.419 9,043 io. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Social security and olher taxes Olher credilors Accruols and deferred income 4.157 1.187 32,677 2,897 60,991 38,021 63,887 Deferred Income reloles to Unreslricted Funds received in 2023124 for Projects from I sl April 20241£8,548 Community Care. £9,912 Mental Heollh, £8,417 Pride in Place and £1.050 Core Costs). MOVEMENT IN FUNDS Nel movement in funds Tronslers between funds At 31.3.24 Al 1.4.23 Unrestrlcted funds General fund cc MENTAL HEALTH OUT OF HOURS 138,163 38,936 (4,739) {3,319) (27,252) 4,739 3,319 374 149.847 138,163 30,504 (18.820) 149,847 Restrlcted funds MM F/BANK Debt & Benefits Pride in Place Cost of Living 110,857) {5,127) (168) (1,965) 10,857 5,127 168 1,965 703 18,820) 18,820 TOTAL FUND5 138.163 Tl,684 149,847 Page14 continued...

Tadley and Dlstrlct Citizens Advlce Bureau Noles lo the Flnancial Statements - contlnued forthe Yeor Ended 31 Morch 2024 MOVEMENT IN FUNDS - conllnued Net movement in funds, included in the above ore as follows.. Incoming resources Resources expended Movement in funds Unreslrlcted funds General fund cc MENTAL HEALTH OUT OF HOURS 159,493 8,549 9.957 1.761 (120.557) (13.288) (13,276) 2,735) 38.936 (4.739) {3,319) 179.760 (149.256) 30.504 Restricted funds MNI F/BANK Debt & Benefit5 Pride in Place Cost ol Living 35,533 2.146 8.333 (46,390) (7,273) (8,501) {1,965) 17,404) (10,857) (5,127) {168) (1,965) 16,701 62.713 81.533) 18,820) TOTAL FUNDS 242,473 230,789) 11,684 Comparallves for movemenl In funds Nel movement in funds Transfers between funds Al 31.3.23 Al 1.4.22 Unreslrlcled fund5 General fund cc MENTAL HEALTH OUT OF HOURS Advice First Aid Energy Advisor 155,310 17801 14,0531 11,5011 18041 15791 4.2701 116,3671 4,053 1.501 804 579 4,270 138,163 155,310 111,9871 15,1601 138,163 Restrlcted funds MM F/BANK MAPS 110,9751 16431 6,458 10,975 643 6,4581 5,1601 5,160 TOTAL FUNDS 155,310 17,1471 138,163 Page 15 continued...

Tadlèy and Dlstrlct Cllizens Advlce Bureau Notes lo the Flnancial Stalements - continued for the Year Ended 31 March 2024 MOVEMENT IN FUNDS - continued Comparative net movement in funds. included in the above are os follows.. Incoming resource5 Resources expended Movement in Funds Unreslricted funds Generol fund cc MENTAL HEALTH OUT OF HOURS Advice Firsl Aid Energy Advisor 150,430 1151,2101 14,0531 11,5021 18051 15791 17801 14,0531 11.5011 18041 15791 4,2701 150.433 1162,4201 111,9871 Restrlcled funds Reslricled Fund MM F/BANK MAPS 33,743 2,146 16,684 144,7181 12.7891 10,2261 110,9751 16431 6,458 52,574 57, 7341 5,160 TOTAL FUNDS 203.007 220,1541 17,1471 12. RELATED PARTY DISCLOSURES There were no related party tronsaclions for the yeor ended 31 March 2024. 13. RESERVES POLICY CA Tadley is required lo ensure thal free monies 15 ovailable in eoch ffinancial year to meet ony reosonobly foreseeable contingency. As per the trustees report, CA Todley has o reserve policy lololling £79,(J)O. This leaves a lolal of £70,847 uncommitted reserves al the year-end. Page16