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LISTENING EAR
someone to talk to
LISTENING EAR (MERSEYSIDE)
COMPANY LIMITED BY GUARANTEE
ANNUAL REPORT &
FINANCIAL STATEMENTS
FOR THE YEAR ENDED
ST
31 MARCH 2025
Company No. 05999650
Charity Registration No. 1117324

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CONTENTS
Page
Chair & Chief Executive's Report
Trustees, Annual Report
Statement of Trustees, Responsibilities
16
Auditor's Report
17
Statement of Financial Activities
21
Balan￿ Sheet
23
Statement of Cash Flows
24
Notes forming part of the Financial Statements
25

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CHAIR'S AND CHIEF EXECUTIVE'S ANNUAL REPORT FOR THE YEAR ENDED 31ST MARCH 2025
The past year has been one of significant change and reflection for the organisation. In 2024. several
staff departures created an opportunity to reassess our operational structure. With the support of
external consultants, the senior management team undertook a comprehensive review of our staffing
model. This process enabled us to identify areas where efficiencies could be made, not only to reduce
costs. but also to improve internal processes and strengthen the overall resilience of the organisation.
It became increasingly clear during this review that the organisation had been managing a
longstanding financial deficit. This deficit, linked in part to decisions made in prior years around staffing
and resource allocation, had pla￿d sustained pressure on our financial position. While these
decisions were made in good faith and in response to the circumstances at the time, they had not
been matched with a long-term strategy to mitigate their financial impact. Addressing this legacy issue
became a key priority.
In response, the organisation initiated a Servi￿ improvement plan focused on three main areas"
reducing staffing costs, supporting staff wellbeing, and increasing income generation. Despite the
challenges, 2024 proved to be a year of strong collective effort and shared purpose. The entire team
worked with determination to stabilise the organisation and prepare it for a more sustainable future.
By the end of 2024 and with the appointment of a new CEO, we had achieved full cost recovery across
all contracts, re£stablished focus on our five-year business plan, and begun exploring new avenues
for income diversification. Staff wellbeing remains a key priority as we move through this period of
change and into one of renewal.
Although the year was not without difficulty. it also marked a turning point. We have emerged from a
period of uncertainty with a clearer understanding of our financial position, a stronger organisational
structure, and renewed support from our staff, donors, grant funders, and partners. Their continued
commitment has been invaluable.
We remain confident that the steps taken in 2024 have laid the foundation for long-term financial
sustainability. With continued focus, we are well-positioned to reduce the historical deficit, increase
income, and build a stronger. more resilient organisation.
s￿j￿e￿ by.
D94C117636FA42E...
A7c[￿2BcA44
Sarah Stead
Chair
Michelle Lyons
CEO

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TRUSTEES, REPORT FOR THE YEAR ENDED 31ST MARCH 2025
The trustees are pleased to present their annual report for the year ended 31st March 2025.
The financial statements comply with the Charities Act 2011, Companies Act 2006, Accounting and
Reporting by Charities. Statement of Recommended Practice (SORP 2019) applicable to charities
preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK
and Republic of Ireland (FRS102) (as amended for accounting periods commencing from 1st January
2019).
OBJECTIVES AND ACTIVITIES
LE'S charitable objects, which are set out in the Articles of Association are:
l. The relief of persons in England and Wales who are in conditions of poverty, sickness and distress,
with the purpose of relieving such persons.
2. To promote, organise and facilitate co-operation and partnership working between third sector,
statutory and other relevant bodies in the achievement of the above purposes within the area of benefit.
The Trustees have had regard to the Charity Commission guidan￿ on Public Benefit requirements in
setting the objectives.
About Listenin
Ear
Listening Ear's Mission and Scope
We believe in the transformative power of counselling and emotional support. Our mission is to help
people of all ages who are affected by bereavement and loss to thrive - not just survive. We walk
alongside people during these difficult life experiences. enabling them to discover and use their own
resources towards improved mental health.
We focus our Counselling and l or Postvention support towards people whose mental health is being
affected by bereavement and l or loss.
Within our definition of loss we currently work with victim survivors of domestic abuse and children and
young people who are looked after by their local authority. During the five-years of this business plan
we expect to work with a wider range of people within this scope, where we feel our skills and abilities
are transferable and our models of working are appropriate. We introduce work with new beneficiary
groups through a process of exploratory and pilot work.
Our Inspiration, Commitment and Values
We take a nurturing approach to everyone we work with and everyone who works for us, listening with
compassion and responding with integrity to the needs of the individual.
What our beneficiaries said about us this year:
'Has been a huge help. Having time and space to discuss things with someone who understands
and is knowledgeable about suicide has been really valuable for me thmughout my grieving.,
(Cheshire and Merseyside AMPARO)
'The joumey I have been on over the last 6 months has been really challenging, this seNice made
me feel I wasn't alone and that my feelings were valid and heard., (Coventry and Wa￿ickshire
AMPARO)
'1 didn't know where else to tum, especially in the earty days ofloss and trauma. Knowing you were
there if I needed you was in7mensely important and I'm extren7ely grateful., (Kent and Medway
AMPARO)
'1 felt listening to and supported to be able to move on and consider additional means of support.,
(Lancashire AMPARO)

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'(SBL W) has been very supportive and very easy to talk to and very understanding. It was a great
help and support to have her attend the inquest with us. (SBL Ws) support and help is helping me
get through the worst time ever and is helping me to cope. ' (Lincolnshire AMPARO)
'Reassured that there was help out there I could access., (NCL AMPARO)
'Progress was amazing I've progressed quite a lot considering l only had a few appointments as
that's what I wanted and needed., (Staffs and Stoke AMPARO)
'At such difficult time it was so good to be able to talk freely and not be judged. ' (South Yorkshire
AMPARO)
'Really good service, helped me understand what I do and how to overcome it., (Knowsley Adults
Counselling)
'1 was happy with my support, and the fact that I did not feel I needed to complete the six weeks
allotted. Indicates that the methodology is wothing. Thank you. ' (Knowsley Adults Counselling)
'It's fun and l actually get listening to., (CYP Thrive)
' I feel my daughter has come a long way in a short time she has been supported and enjoyed
coming to weekly sessions she has been a lot more open with family n7embers and there is no
pressure to come and stay or even talk., (Parent/guardian Thrive)
' I feel less stressed because I'm talking more about what's going on for me., (Children Looked
After. Titanium)
'My attitude at home has changed with my family, l am more mature now and I'm talking to my
family more about how I feel. This has made home life betterbecause it is calmer. ' (Children Looked
After. Titanium)
'Before I started I was unsure if it would help me and my situation but as soon as I began to trust
(counsellor) and the things she would say to help I repeated to myself over and over and I then
began to see it was helping me become stronger again., (Wa￿iCkshlre Adults DiAmond
Counselling)
'It was good for me to build up confidence., {wa￿lckShlre CYP DiAmond Counselling)
'1 feel my time has really helped me to identify what I need to woth on, supported me to start making
changes and made a big difference in how I'm feeling day to day., (Knowsley VIDA)
'Been transfonnative forme. If possible get more people who are suffering to access your seNices.
Thank you., (Live￿001 VIDA)
Absolutely brilliant. Patient, supportive, professional, infonnative. The tools and techniques to
manage and improve my mental health were clearty explained and if there was any uncertainty
about anything it was clarified giving reassurance. I would not hesitate to recommend (counsellor)
(Sefton VIDA)
'1 have only positive feedback regarding my counsellor. She listened and understood my situation.
I was given the space and support to talk openly and honestly. I felt safe in the space and trusted
my counsellor very much. Over the six weeks I developed a very positive, trusting relationship and
that was very important to me., (St Helens VIDA)
'1 feel so connected to the community., (Aftercare groups)
'We're all on a journey to build our new nonnal, whatever will be will be. We'll never stop smiling or
give up on each other, cos we are the FAB family, (Anthem for FAB - Friends After Bereavement
group. Anthem written by the group.)

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"Made a hard subject easier to listen to. The gap between day l and day 2 was beneficial, consecutive
days would have been too heavy. Lots of great resources to use in various situations." (MI N DSET)
ACHIEVEMENTS, SERVICE DELIVERY AND PERFORMANCE FOR THE YEAR
Listenin
Ear's Headline Im
acts in 202412025
We re￿iVed and processed 3971 new referrals, signposting people to other services if Listening
Ear could not meet their needs.
We provided practical andlor emotional support for 2897 people affected by bereavement or
loss. including 917 people bereaved by suicide and 658 victim survivors of domestic abuse.
Just under 1000 of our beneficiaries were children and young people under the age of 18.
Our beneficiaries attended 11,913 Assessments and Counselling appointments delivered by
Listening Ear's therapists.
Our Suicide Bereavement Liaison Workers provided 11,486 appointments for people bereaved
by suicide, offering them non-judgemental practical and emotional support. We also
communicated with these beneficiaries through a further 3280 phone calls, 8096 SMSS and
1634 letters.
We accompanied beneficiaries bereaved by suicide at 72 inquests.
After Listening Ear's support, 86 % of people experienced improved mental health and wellbeing
(evidenced by recognised outcome systems: CORS, SWEMWEBS, GAD 7, PHQ-9 and CORE
10134).
We provided 156 Initial Briefings and Advice sessions reaching 3975 professionals and
volunteers with information about the vital role of practical and emotional support for people
bereaved by a suicide.
We delivered 152 Community Response Plans, supporting people of all ages in workplaces and
educational settings to cope with the traumatic loss of a colleague, student or friend to suicide.
We delivered training to 119 professionals, deepening their understanding of the impacts of
traumatic bereavement and domestic abuse. thereby enabling them to better support their own
beneficiaries.
We supported 13 people on their journey into the counselling Workfor￿ through training and
supported work pla￿mentS.
Service Delive
Amparo: Support After Suicide
Our Amparo service continued to enable us to help many more people bereaved by suicide with
practical and emotional support. We were also able to provide advice and training to many more
professionals in a range of relevant sectors.
We continued to deliver Amparo in Cheshire and Merseyside. Lancashire. South Yorkshire, Kent &
Medway, Coventry & Wan¥vickshire, Stoke and Staffordshire and our first in the London area
covering the North Central boroughs. Thames Valley (Oxfordshire, Berkshire and
Buckinghamshire), Lincolnshire and Mid & South Essex.
We also continued to develop our relationship with the Ministry of Defen￿ to include work with the
RAF as well as the British Army.

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Our work within SHIP (Southampton. Hampshire. Isle of Wight and Portsmouth) ended in March
2025.
In total this year, we provided practical and emotional support, through 18,715 direct contacts
(19,578 in 23124), for:
1466 adults bereaved by suicide (23124: 1341 }
47 children and young people bereaved by suicide (23124: 59)
Rates of people failing to attend (DNA) or cancelling face to fa￿ or telephone appointments with
less than 24 hours, noti￿ (CW024) averaged at 5.67 % for Amparo (23124: 11.41 % ).
Outcomes"
86% of beneficiaries with paired scores showed an improvement in wellbeing (using the
SWEMWEBS framework). (23124: 860/0)
In feedback surveys, 96.1 % of Amparo beneficiaries stated that they felt better (90.4 % ) or partly
better (5.6 % ) after contact with Listening Ear. (23124: 98 % )
94.9 % of beneficiaries were satisfied (10.10/0) or very satisfied (84.8 % ) with the Amparo seniice.
(23124: 96 % ).
We delivered 152 Community Response Plans (CRP'S) (23124: 67) supporting groups of people
within wOrkpla￿S and educational establishments affected by a suicide. Our team provided
specialist support, advice, guidance and coping strategies directly to 2453 individuals through CRPS
(23124: 1557)" pupils and school staff, colleagues and managers, assisting survivors in the grief
pro￿sS. They liaised with Governing Bodies and Local Authorities, risk assessing for potential
contagion and vulnerabilities and escalating the risk to enable people to access additional support
if their needs were not appropriate to manage within Amparo.
The Amparo team also provided 156 Initial Briefing Advice sessions, reaching 3975 people. (23124:
183 sessions reaching 3861 people).
Counselling for Adults
We continued to deliver our longstanding Counselling provision for adults affected by bereavement
and loss in Knowsley and follow up Counselling for Amparo beneficiaries in Cheshire and
Merseyside, Lincolnshire and Coventry & Warwickshire. Listening Ear continued to deliver a major
contract providing all-age Counselling for victim survivors of domestic abuse in WanNickshire, and
a grant-funded programme in Knowsley which also provided Counselling for perpetrators.
In total this year, we successfully delivered 5731 Adult Counselling appointments (23124 5371) for:
373 adult victim survivors of domestic abuse (23124: 360)
O perpetrators of domestic abuse (23124: 2)
286 adults affected by bereavement and l or loss, of which 109 were bereaved by suicide (23124:
448)
Rates of Adults failing to attend Counselling appointments (DNA) or cancelling with less than 24
hours, notice (CW024) fell this year, averaging at 13.050/0 (23124.. 16.18 % ), following improvement
planning and the implementation of process maps across the counselling services.
Outcomes:
87% of adults with paired scores showed an improvement in wellbeing (Core-34 outcomes
framework). (23124: 91 % )
In feedback surveys, 98.60/0 of adult beneficiaries rated their overall experience with Listening Ear
as excellent (87.1 % ) or good (11.5 % ). (23124: ex￿lIent 79 % and good 17 % )

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Helplines
Our Helpline Services in Halton and South Yorkshire, providing support to adults affected by
bereavement ceased prior to the end of March 2024 so the Helpline ser￿iCe was not delivered within
this FY.
VIDA: Occupational Health Counselling
We continued with our portfolio of Occupational Health Counselling for Knowsley Council, Liverpool
City Council schools. Sefton Council. St Helens Council and Liverpool Mutual Homes.
In total this year, we successfully delivered 2373 Occupational Health Counselling appointments
for 474 employees (23124: 433). Referrals were received for people presenting with Anxiety, Stress,
Depression, Bereavement, Divorcelseparation, Domestic Abuse and Suicide Bereavement.
Rates of Occupational health clients failing to attend Counselling appointments (DNA) or cancelling
with less than 24 hours, notice (CW024) averaged at 6.82 % (23124: 9.19 % )
Outcomes"
96 % of beneficiaries with paired scores showed an improvement in wellbeing (Core-34 outcomes
framework). (23124: 87 % )
In feedback surveys, 98.9 % of beneficiaries rated their overall experience with Listening Ear as
excellent (87.5 % ) or good (11.40/0). 23124: excellent 83 % and good 160/0
Counselling for Children and Young People (CYP)
We continued our innovation project in Knowsley, leading on the collaborative "No Wrong Door"
approach for all CYP in Knowsley schools, working with CAMHS and Mental Health Support Teams.
As well as coordinating and driving change on this contract, Listening Ear also delivers Counselling
across a range of presenting issues, where this best meets the needs of a child or young person.
Our portfolio of work supporting CYP who are victim survivors of domestic abuse (DA) has
continued to embed. In addition to our work in Knowsley, we deliver a major contract in
Warwickshire as well as working with prioritised CYP in Warrington and St Helens.
We continued to develop our specialist practice with Children who are Looked After and their
parents and carers which supports small numbers of families in St Helens in an intensive and
flexible way.
In total this year, we successfully delivered 4098 CYP Counselling appointments {23124 4263) for:
344 CYP affected by bereavement andl or loss (23124: 528), of which 105 were bereaved by
suicide {23124: 61)
25 children who are looked after by their local authority (23124: 21 }
390 CYP who are victim survivors of domestic abuse (23124: 359)
Rates of CYP failing to attend Counselling appointments (DNA) or cancelling with less than 24
hours, notice {CW024) fell this year, averaging at 9.05 % (23124: 11.46 % ), following improvement
planning and the implementation of prO￿sS maps across the counselling services.
Outcomes:
64 % of CYP with paired scores showed an improvement in wellbeing (CORS and ORS outcomes
frameworks) (23124. 710/0).
In feedback surveys. 98.2 % of CYP beneficiaries rated our Servi￿ as fantastic (68.20/0), great
{13.2 % ) or good (16.8 % ) and 67.9 % said they would tell a friend to come to Listening Ear if they
needed help. (23124: 98 % )
In parent I carer feedback surveys, 98.8 % rated our service as excellent (74.4 % ), very good
(18.60/0) or good (5.8 % ). (23124: 99 % ).

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Aftercare
With generous support from the National Lottery, Masonic Charitable Trust, John Moores
Foundation and Knowsley Stronger Communities Youth Fund, Emotional Youth Club (EYC)
successfully provided a varied programme of positive group activities, in-person and online, for CYP
in Knowsley. St Helens, Warrington and Warwickshire who had completed therapy with Listening
Ear. CYP could also access 1.1 Mental Health Drop-in sessions if they were in crisis and needed a
top up"
63 CYP attended one or more EYC activities in 2024125. In total we ran 21 group sessions, and 42
Mental Health Drop-ins. Individual journeys are complex, but outcomes demonstrate that EYC helps
CYP sustain their mental health and wellbeing after therapy ends.
We continued to establish a full adult aftercare programme throughout 2024125. In total 59 adults
attended one or more sessions this year across our FAB, DiAmond, Amparo and VIDA aftercare
groups.
We ran 51 Friendship after Bereavement (FAB) group sessions in total including 18 fa￿-to-faCe
sessions in Halewood and 33 online sessions. We held 5 one-to-one mental health drop-in sessions
for FAB group members. A total of 26 clients were supported through this service during the period.
We continued to widen the reach of our DiAmond aftercare which launched in January 2024. 28
DiAmond (DA) group sessions were delivered online to attendees from across the Merseyside &
Warwickshire area. We held 10 one-to-one mental health drop-in sessions for DiAmond group
members. A total of 14 clients were supported through this service during the period.
We launched Aftercare groups for adults completing therapy with us through VIDA and Amparo
services during 2024-25.
We delivered 25 VIDA group sessions online to attendees who had completed therapy sessions
through our Occupational Mental Health seNices. We held 2 one-to-one mental health drop-in
sessions for VIDA group members. A total of 14 clients were supported through this service during
the period.
We delivered 23 Amparo group sessions online to attendees who had completed therapy sessions
through our Amparo service. We held 10 one-to-one mental health drop-in sessions for Amparo
group members. A total of 5 clients were supported through this seNice during the period.
MINDSET, Training and Workforce Development
MINDSET continued to provide an invaluable resource, enabling Listening Ear to grow our own
workforce and promote better awareness in our partner sectors. Our training programmes are
becoming increasingly symbiotic with our direct delivery and we are building MINDSET into new
projects wherever we can.
We delivered three Bridging Courses this year. One course was offered to internal Listening Ear
Counsellors currently working within our adult Servi￿ who had expressed an interest in working
with children and young people. We also invited expressions of interest to Counselling Students
currently completing their adult counselling placements with Listening Ear and we extended the
course to external, qualified counsellors. The other 2 Bridging Courses were offered to trained
Counsellors and professionals working within organisations that provided mental health support to
children and young people within the Hampshire regions.
We provided supported work placements for 3 trainee Counsellors, enabling them to build up their
clinical work with adult clients in a highly supported context. 3 of these students went on to be
employed by Listening Ear after their courses were complete.

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We provided two 2 day courses to enable professionals to understand the Impact, and to provide
support to CYP Following a death by suicide. These courses were delivered to multi agency
professionals working within the Hampshire region.
In December 2024 MINDSET provided Wellbeing Mental Health Awareness Training. The focus of
this training was to promote health and wellbeing alongside other external providers. This event
was organised with Public Health and was attended by a number of services including Listening
Ear, MYA, CGL, and City Health Care Partnership (Stop Smoking Team). As part of delivering the
mental health training to students and teachers. A total of 1191200 evaluations were completed for
our sessions. All evaluations re￿iVed showed improvement in their understanding of mental health
Two 2 day training courses on the Impact of Bereavement and sudden death on CYP- 'No time for
Goodbye, were delivered to multi agency professionals working within schools, mental health
agencies, Servi￿ providers within the Hampshire region. 100 % of respondents answered "Yes"
when asked "Do you feel able to work therapeutically with CYP aged 4-18 affected by bereavement
and loss?"
Summa
of trainin
3 CYP Diploma Students re￿iVed ongoing training and pla￿rnent support during this reporting
quarter.
In total 215 children and young people re￿iVed mental health awareness training and
bereavement group support from MINDSET during this reporting period.
In total 119 multi- agency professionals re￿iVed training from MINDSET during this reporting
quarter.
Strate
icRe
ort
2024125 represents the second year of delivery against Listening Ear's new Business Plan. The
plan was developed through a series of workshops with the whole staff team and Board members
and involved revisiting our mission and values as well as our scope leading to a new vision for the
next five years.
Our Vision for the next 5 years
After an intense period of significant expansion, we will undertake a focused period of
consolidation, strengthening our foundations to support further growth.
We will explore the spaces around and between our existing ServI￿S to activate a full spectrum of
support for individuals of all ages experiencing bereavement and loss.
We will seek opportunities to reach out to new beneficiaries, UK wide, where we feel our high
quality models are compatible with commissioners, ambitions.
We will build capacity, fulfilling our ambition to support the whole learning journey of all-age
Counsellors, developing our existing offer to provide accredited pathways from introduction through
to specialism, linked to meaningful work experience with best practi￿ baked in.
Stren
thenin
our Foundations:
We have directed significant energy towards four foundational ple￿S of work that will enable us to
go from strength to strength:
"* We will develop and implement a new People Plan. appropriate for an organisation of our
scale, which better reflects our values and maximises our most valuable asset
our
amazing team of stsff and volunteers.
Progress in Year 2:
During year 1 we embedded a new staff structure, enabling improved line management, CPD and
internal communication. Policies and Pro￿sseS were updated with particular focus on the

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fundamentals, facilitated by a new online HR system (Safe HR).
Progress in Year 2 has involved reviewing the staff structure from the top down with a focus on
strong foundations within the organisation to increase stability moving forward. We have worked
with external consultants to maximise staff wellbeing and are in the prO￿sS of developing a new
people plan throughout year 3.
We will develop and implement a Digital Plan to continue our excellent progress in using
technology to improve all aspects of our work, in particular the accessibility and efficiency
of our services and the way we measure and report our impact.
Progress in Year 2:
This year we continued to prepare for moving our operations into the Cloud throughout year 3.
We will put processes in place towards ensuring that Listening Ear delivers a No Wrong
Door approach for anyone who is referred to us. collaborating with partners to make this
possible.
Progress in Year 2:
Throughout year 2 we focussed on our work as the lead partner for the Knowsley Open Gateway
sen11￿ (KOGS) KOGS is a group of mental health support agencies working with children and
young people based in Knowsley. We are here to guide CYP and their families through the various
mental health services available in Knowsley. helping them find the right support, right when they
need it. Our aim is to create a 'No Wrong Doorf offer and response to ensure quick and easy access
to the full range of need.
Listening Ear currently operate a 'No Wrong Door, approach and have been working in this way for
a while now, so we are proud to announce that we are a partner in the KOGS collaborative. KOGS
is due to go live in August 2025, Year 3.
We will ensure that our services are inclusive and accessible through a thorough process
of scrutiny and response.
Progress in Year 2:
During Year 2 we organised various training opportunities to ensure inclusivity and accessibility of
services. Inclusive Leadership training was delivered by Diversiti UK, and the Margaret Clitheroe
Trust trained staff in the best practi￿ when working with Gypsy, Roma and Traveller communities.
Full S
ectrum:
The most impactful gaps between and around ServI￿S will be addressed, in collaboration with our
beneficiaries. Links, crossovers and symbioses between existing services and specialisms will be
strengthened to activate newlhybridladapted ServI￿S addressing bereavement, and loss.
We will remodel our over-subscribed counselling services.
Progress in Year 2..
The focus this year was on consistency, safeguarding and ensuring clients were referred to relevant
services in a timely manner. We refocused on professional autonomy within our staffing structure,
enabling staff to identify client needs from the moment a referral was received. During triage,
assessment and through to sessions we worked as a team to ensure all clients met our mild to
moderate remit, that our safeguarding process was followed with the viewpoint of safeguarding
being everyone's concern and that clients were referred on to the best service to support them at
the first opportunity. This allowed us to maintain our no wrong door approach and ensured clients
received the right support at the right time. Rather than sitting on an over-subscribed waiting list for
an assessment to determine suitability, clients were referred on at the point of entry during triage if
this was required. This will continue into the next period.
10

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We will implement Counsellor facilitated aftercare, embedded across all services, offering
group interventions of different lengths and depths, with clear step down plans.
Progress in Year 2"
After conducting a thorough audit of the impact of Emotional Youth Club as a successful aftercare
model during year 1. we developed adult aftercare groups for individuals who have completed
counselling with Listening Ear.
This year we were also successful in our application for National Lottery Community Funding.
This secured funding provided us with the opportunity to develop our Aftercare programme. We
recruited into the post of Aftercare Projects and Partnerships Manager in January 2024. This
management position is intended to produ￿ a plan of action, involving meeting with beneficiaries
and working towards providing an Aftercare programme that is co-developed, identifying barriers
to engagement with a focus on removing these barriers and improving engagement.
We will relaunch Lunar, a programme ofadvocacy and training to promote and enable Gross-agenGy
pre-bereaven7ent support for CYP with family members who are terminally ill.
No progress in Year 2 - planned for Year 3 onwards:
We have re￿ntlY met with local commissioners to share our vision for a pre-bereavement service
and are in the prO￿sS of trying to secure funding in order to make this vision a reality in year 3.
- We will seek opportunities to pilot new seNices within our identified scope where we feel our skills,
experience and resources can make a difference to our target beneficiaries. This might include
miscarriage, infant loss and attempted suicide.
No progress in Year 2 - planned for Year 3 onwards
Reaching Out:
We believe that people across the UK deserve the best possible support in their time of need.
Where we are confident that our service is the best fit for communities and commissioners, we will
strive to reach more people with our well-developed models.
We will continue to grow the footprint of Amparo, our SUiCTde-Postvention programme,
aiming to increase our coverage to provide practical and emotional support to the UK
population.
Progress in Year 2:
During year 1 we successfully tendered for two new Amparo contracts, in North Central London
(covering Barnet, Camden, Enfield, Haringey and Islington) and in Stoke and Staffordshire. We
also won the retenders to continue our contract in South Yorkshire and secured extensions to
Amparo contracts in Lancashire. Kent. Thames Valley and Hampshire.
Our contract with the Ministry of Defence has been formalised to provide Amparo support to the
British Army, extending our support to include RAF personnel.
During year 2 we have developed our pilot with British Transport Police to provide a Gateway
service for Postvention support across England. This pilot has been a success, and while no funding
has been in place for this pilot during year 3 we intend to develop this further with secured funding.
We also aim to explore providing this Gateway support to other seNices across Britain.
We will seek opportunities to deliver BACP accredited counselling for more people of all
ages experiencing traumatic bereavement and loss or who are victim survivors of domestic
abuse.
11

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR {MERSEYSIDE)
TRUSTEES, REPORT FOR THE YEAR ENDED 31ST MARCH 2025
Progress in Year 2:
Throughout Year 2 we have worked towards tightening our referral criteria and maintaining our mild
to moderate remit. We have worked closely with our own staff and external partners within delivery
areas to ensure that we are reaching the right beneficiaries with our support. We continue to
advocate for the inclusion of counselling budgets in more Amparo contracts.
Building Capacity:
At the heart of Listening Ear is a highly experienced team with skills to share. We will use this
resource to build capacity within our organisation, our sector and adja￿nt sectors, to the ultimate
benefit of our target beneficiaries. We will:
We will build on our success in establishing Level 4 and 5 learning pathways for Counsellors,
developing and launching Level 2 and 3 courses so we can recruit a more diverse future wortrforce,
train them in the unique Listening Ear way from the start of theircareers and support theircontinuing
professional development.
No progress in Year 2 - planned for Year 3 onwards
We will develop and promote a suite of training suitable for professionals from statutory
organisations. other charities and the corporate sector which enable them better to support the
mental health needs of the beneficiaries they work with andlor stsff in their teams.
No progress in Year 2 - planned for Year 3 onwards
Underpinning our delivery of the 12 objectives is important work relating to the profile of Listening
Ear and our approach to Income Generation.
Profile
In Year 2 of the Business Plan delivery we continued to focus largely on strategic planning in relation
to communications and advocacy whilst continuing to improve the quality and consistency of our
marketing collateral.
We carried out the work needed to create a single entran￿ point for the Knowsley CYP Mental
Health Collaborative gateway and commissioned this from Bread Media, with input from
stakeholders and CYP. We raised funding from Merseycare towards the cost of implementation.
Significant progress made in Year 2 and completed early in Year 3. This went live in August 2025.
We updated and improved marketing collateral for Amparo to provide consistency of awareness
raising provision across all areas.
Ongoing
Staff continue to attend a range of COnferen￿S, market engagements and awareness raising events
to ensure that Listening Ear's services maintain profile within our sector, with commissioners and
within the communities where we work.
Ongoing
Income generation:
When looking at income generation in Year 2 we have focussed on".
New contracts. We have opened up discussions with industry contacts within the Merseyside area
to actively explore tender opportunities.
Grant funding. We have completed a grant funding research report, and developed a programme
of bids. On the back of this report we have submitted bids in Year 2 and this will be ongoing
throughout Year 3.
12

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR {MERSEYSIDE)
TRUSTEES, REPORT FOR THE YEAR ENDED 31ST MARCH 2025
Corporate partners. In Year 2 we worked on a recovery plan focussing on engaging with targeted
corporate partners to secure income via partnerships, sponsorships and foundations. During Year
2 we reviewed opportunities with previous supporters and this will be ongoing through Year 3.
Tenders and Contracts:
In Year 2 we reviewed our existing contract portfolio. scrutinising current contracts and cost
modelling.
We renegotiated current contracts to achieve full cost recovery in Year 2.
This step will be ongoing in Year 3 as various contracts come up for tender in order to ensure that
any growth is sustainable.
Any contracts identified as Ioss -making will cease to ensure all are profitable.
Operational Strategy:
Year 2 involved a review of Servi￿ delivery and efficiencies.
With an aim to move into Year 3 with information gained in Year 2 work is underway to improve
internal service alignment between clinical and non-clinical servI￿s.
Across each team I department a review of how ServI￿S are delivered is currently being carried
out to identify & implement cost reductions
Protected time for clinical staff is to be redU￿d by 500/0 in Year 3.
Methods to reduce client waiting list levels will be implemented during Year 3.
Revenue Budget Expenditure:
Operating costs were scrutinised in Year 2 and a VETO was implemented on all non-essential
spending throughout Year 3 (i.e. Not front line operational)
Asset Rationalisation:
Discussions were carried out in Year 2 around generating income and reducing costs.
We identified that our building in Whiston was costing us significantly, and that we had another
premises in Halewood that we were underutilising for service delivery, and which had
considerably less running costs. During Year 3 we will work on the sale of the building in Whiston
and the relocation of all staff to Halewood.
Resource Planning:
During Year 2 we focussed on 3 areas in relation to resource planning:
Organisational Structure. With a change in management during Year 2 we focussed on our staff
modelling restructure. During Year 3 we will be continuing to develop & implement a restructure to
streamline the charity and improve effectiveness. Restructure work started in Year 2 with vacant
posts being removed and not replaced.
Vacancies. During Year 2 we implemented a freeze on all non-essential vacancies {i.e. not front-
line) Vacant posts will be recruited in to during Year 3 on a case by case basis.
Sickness Absence. During Year 2 we experienced increased sickness absence rates. HR have
been in the process of reviewing our sickness absen￿ policies and this will continue into Year 3.
Donations and Grants received
Our thanks are due to all those individuals and organisations that made donations and provided
grants to Listening Ear within this reporting period. All contributions were gratefully received and as
you can see from this report, were wisely invested in the services provided at Listening Ear, Thank
you.
13

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR {MERSEYSIDE)
TRUSTEES, REPORT FOR THE YEAR ENDED 31ST MARCH 2025
Risk Assessment
The main risks, to which the charitable company is exposed, as identified by the Trustees, have
been considered and systems are in place to mitigate those risks. A full business continuity plan
has been in place Sin￿ 2013 and is regularly updated. This enables all stakeholders to be fully
informed as to when it needs to be activated and the individual actions required.
FINANCIAL REVIEW
Total income in the year was £2,740,904 (2024: £2.660.952) of which £179.700 {2024: £221,755),
related to funding for projects upon which restrictions are pla￿d.
Total expenditure in the year was £3,017,274 (2024: £2,767,662), leaving a deficit for the year of
£276.370 (2024.. Deficit £106,710).
At 31 st March 2025 the charitable company's reserves stood at £891.682 (2024.. £1,168,052) of which
£422,393 (2024.. £406,362) represented restricted funds.
Reserves Policy
The trustees have agreed a reserves policy of three months, operating costs and Listening Ear are
working towards this financial target through strict financial control and increased revenues from
unrestricted sources to include the sales of goods and services to third paty organisations.
Listening Ear continues to work towards realising this ambition. as a measure of good governance.
The board approve an annual budget that is then implemented by staff within Listening Ear, making
every effort to identify appropriate cost savings and income generation opportunities.
At the end of the financial year. unrestricted funds totalled £469.289 of which £51 ,564 is represented
by tangible assets, £2,950 represented by intangible assets, leaving surplus free reserves of
£414,775 (2024: surplus £687.782). The charitable company has set aside designated funds of
£159,026 (Breakdown see note 14) and requires £713.401 for three months, running costs, total of
£872,427.
The trustees at Listening Ear are aware of this shortfall, please refer to strategic plan above for details
on how they intend to redu￿ this shortfall.
STRUCTURE, GOVERNANCE AND MANAGEMENT
The organisation is a charitable company limited by guarantee, incorporated on 15th November 2006
and registered as a charity on 20th December 2006. The Governing Instruments under which the
charitable company operates comprise the Memorandum and Articles of Association together with the
policies made from time to time by the trustees.
In the event of the company being wound up members are required to contribute an amount not
exceeding £1. Listening Ear is run by an overall active team of directors and all have voting rights.
This team form the Executive Committee of Listening Ear and we are delighted to have a cross
section of backgrounds, eXperIen￿S and skills that inform the strategic direction of all our services.
The Executive Committee meets on a quarterly basis, with any additional meetings as
required. The directors are elected members and have a responsibility to act in the best interest of
Listening Ear. They are responsible for the organisation's governance. sustainability and
accountability.
14

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR {MERSEYSIDE)
TRUSTEES, REPORT FOR THE YEAR ENDED 31ST MARCH 2025
REFERENCE AND ADMINISTRATIVE DETAILS
Name
Listening Ear (Merseyside)
05999650
Company Number
Charity Number
Registered Office
Trustees
1117324
St Nicholas Centre, 70 Church Road, Halewood. Liverpool, L26 6LB
Keith Bennet
(Resigned 20 November 2024)
Karl J Connor
Patricia Ann Farrell
Heidi E Hunt
Sarah Stead
Roderick P MacGregor Thomson
(Resigned 22nd De￿mber 2025)
Accountants
Liverpool Charity and Voluntary serVi￿S.
151 Dale Street,
Liverpool
L2 2AH
Auditors
Mitchell Charfesworth {Audit> Limited
Suites C. D, E & F
The Plaza
100 Old Hall Street
Liverpool
L3 9QJ
HSBC,
99-101 Lord Street,
Liverpool
L2 6PG
Bankers
Disclosure of information to auditor
In so far as the trustees are aware, there is no relevant audit information of which the charity's
auditors are unaware. Additionally. the trustees have taken all necessary steps that they ought to
have taken as trustees in order to make themselves aware of all the relevant information and to
establish that the charity's auditors are aware of that information.
Auditor
Mitchell Charlesworth (Audit) Limited (formerly known as BWM) were appointed as auditor to the
company and a resolution proposing that they be re- appointed will be put at a general meeting.
Small company provisions
These accounts have been prepared in accordance with the special provisions relating to small
companies within Part 15 of the Companies Act 2006.
.behalf of the Board of Trustees
SAY￿ gtLJ
C413W*41E..........................-.....
Sarah Stead, Chair of the Executive Committee
Dated:
29 January 2026
15

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
STATEMENT OF TRUSTEES RESPONSIBILITIES
The Trustees, who are also the directors of Listening Ear (Merseyside) for the purpose of company
law, are responsible for preparing the Trustees Report and the financial statements in accordance
with applicable law and United Kingdom Accounting Standards (United Kingdom Generally AC￿pted
Accounting Practice)
Company law requires the trustees to prepare financial statements for each financial year which give
a true and fair view of the state of affairs of the charitable company as at the balance sheet date and
of its incoming reSoUr￿S and application of resources, including income and expenditure, for the
financial year. In preparing those financial statements, the trustees should follow best practice and:
select suitable accounting policies and then apply them consistently;
observe the methods and principle in the Charities SORP"
make judgements and estimates that are reasonable and prudent;
prepare the financial statements on the going con￿rn basis unless it is inappropriate to
presume that the company will continue as a going concern"
state whether applicable UK accounting standards have been followed. subject to any material
departure disclosed and explained in the financial statements.
The Trustees are responsible for maintaining proper accounting records which disclose with
reasonable accuracy at any time the financial position of the charitable company and to enable them
to ensure that the financial statements comply with the Companies Act 2006. They are also
responsible for safeguarding the assets of the charitable company and hence for taking reasonable
steps for the prevention and detection of fraud and other irregularities.
16-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
LISTENING EAR (MERSEYSIDE)
Opinion
We have audited the financial statements of Listening Ear (Merseyside) (the 'charity') for the year ended
31 March 2025 which comprise the statement of financial activities, the balan￿ sheet, the statement of
cash flows and the notes to the financial statements, including a summary of significant accounting
policies. The financial reporting framework that has been applied in their preparation is applicable law
and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial
Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted
Accounting Practice).
In our opinion. the financial statements:
give a true and fair view of the state of the charitable company's affairs affairs as at 31 March
2025 and of its incoming reSoUr￿S and application of reSoUr￿s, for the year then ended"
have been properly prepared in accordance with United Kingdom Generally Accepted
Accounting Practice., and
have been prepared in accordance with the requirements of the Companies Act 2006.
Basis for opinion
We conducted our audit in accordan￿ with International Standards on Auditing (UK) (ISAS (UK)) and
applicable law. Our responsibilities under those standards are further described in the Auditorfs
responsibilities for the audit of the financial statements section of our report. We are independent of the
charity in accordance with the ethical requirements that are relevant to our audit of the financial
statements in the UK, including the FRC'S Ethical Standard. and we have fulfilled our other ethical
responsibilities in accordance with these requirements. We believe that the audit evidence we have
obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the trustees, use of the going concern basis
of accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material Un￿rtaIntieS relating to
events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to
continue as a going concern for a period of at least twelve months from when the financial statements
are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described
in the relevant sections of this report.
Other information
The other information comprises the information included in the annual report other than the financial
statements and our auditor's report thereon. The trustees are responsible for the other information
contained within the annual report. Our opinion on the financial statements does not cover the other
information and we do not express any form of assuran￿ conclusion thereon. Our responsibility is to
read the other information and, in doing so, consider whether the other information is materially
inconsistent with the financial statements or our knowledge obtained in the course of the audit, or
otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent
material misstatements. we are required to determine whether this gives rise to a material misstatement
in the financial statements themselves. If, based on the work we have performed, we conclude that
there is a material misstatement of this other information, we are required to report that fact. We have
nothing to report in this regard.
Opinions on other matters prescribed by the companies Act 2006
In our opinion. based on the work undertaken in the course of our audit:
17-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
LISTENING EAR (MERSEYSIDE)
The information given in the trustees, report, which includes the directors report prepared for the
purposes of company law, for the financial year for which the financial statements are prepared is
consistent with financial statements. and
The directors, report included within the trustees, report has been prepared in accordance with
applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charity and its environment obtained in the course
of the audit. we have not identified material misstatements in the directors. report included within the
trustees, report.
We have nothing to report in respect of the following matters in relation to Companies Act 2006 require
us to report to you if. in our opinion:
Adequate accounting records have not been kept, or returns adequate for our audit have not
been received from branches not visited by us" or
The financial statements are not in agreement with accounting records and returns,. or
Certain disclosures of trustees, remuneration specified by law are not made. or
We have not re￿iVed all the information and explanations we require for our audit; or
The trustees were not entitled to prepare the financial statements in accordance with the small
companies regime and take advantage of the small companies, exemptions in preparing the
trustees report and from the requirement to prepare a strategic report.
Responsibilities of trustees
As explained more fully in the statement of trustees, responsibilities, the trustees are responsible for the
preparation of the financial statements and for being satisfied that they give a true and fair view, and for
such internal control as the trustees determine is ne￿SSary to enable the preparation of financial
statements that are free from material misstatement, whether due to fraud or error. In preparing the
financial statements, the trustees are responsible for assessing the charity's ability to continue as a
going concern, disclosing, as applicable, matters related to going concern and using the going concern
basis of accounting unless the trustees either intend to cease operations, or have no realistic alternative
but to do so.
Auditorfs responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole
are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that
includes our opinion. Reasonable assuran￿ is a high level assurance but is not a guarantee that an
audit conducted in accordance with ISAS {UK) will always detect a material misstatement when it exists.
Misstatements can arise from fraud or error and are considered material if. individually or in the
aggregate, they could reasonably be expected to influence the economic decisions of users taken on
the basis of these financial statements.
Irregularities, including fraud, are InStan￿S of non-compliance with laws and regulations. We design
procedures in line with our responsibilities, outlined above, to detect material misstatements in respect
of irregularities, including fraud. The extent to which our procedures are capable of detecting
irregularities, including fraud, is detailed below.
The extent to which the audit was considered capable of detecting irregularities, including fraud
Our approach to identifying and assessing the risks of material misstatement in respect of irregularities,
including fraud and non-compliance with laws and regulations, was as follows:
18-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
LISTENING EAR (MERSEYSIDE)
the engagement partner ensured that the engagement team collectively had the appropriate
competence, capabilities and skills to identify or recognise non-compliance with applicable laws
and regulations.,
we identified the laws and regulations applicable to the charity through discussions with trustees
and other management;
we focused on specific laws and regulations which we considered may have a direct material
effect on the financial statements or the operations of the charity, including the Companies Act
2006, taxation legislation and data protection. anti- bribery, employment and health and safety
legislation;
we assessed the extent of compliance with the laws and regulations identified above through
making enquiries of management and inspecting legal correspondence. and
identified laws and regulations were communicated within the audit team regularly and the team
remained alert to instances of non-compliance throughout the audit.
We assessed the sUs￿ptibIlity of the charity's financial statements to material misstatement, including
obtaining an understanding of how fraud might occur, by:
making enquiries of management as to where they considered there was SUS￿ptibl1itY to fraud,
their knowledge of actual. suspected and alleged fraud. and
considering the internal controls in place to mitigate risks of fraud and non-compliance with laws
and regulations.
To address the risk of fraud through management bias and override of controls, we:
performed analytical procedures to identify any unusual or unexpected relationships.,
tested journal entries to identify unusual transactions;
assessed whether judgements and assumptions made in determining the accounting estimates
were indicative of potential bias. and
investigated the rationale behind significant or unusual transactions
In response to the risk of irregularities and non-compliance with laws and regulations, we designed
procedures which included, but were not limited to:
agreeing financial statement disclosures to underlying supporting documentation.
reading the minutes of meetings of those charged with governance" and
enquiring of management as to actual and potential litigation and claims.
There are inherent limitations in our audit procedures described above. The more removed that laws
and regulations are from financial transactions, the less likely it is that we would become aware of non-
compliance. Auditing standards also limit the audit procedures required to identify non-compliance with
laws and regulations to enquiry of the trustees and other management and the inspection of regulatory
and legal corresponden￿. if any.
Material misstatements that arise due to fraud can be harder to detect than those that arise from error
as they may involve deliberate concealment or collusion.
A further description of our responsibilities is available on the Financial Reporting Council's website at:
https:11 www.frc.org.uklauditorsresponsibilities. This description forms part of our auditorfs report.
Use of our report
This report is made solely to the company's members, as a body, in accordance with chapter 3 of part
16 of the Companies Act 2006.
19-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
LISTENING EAR (MERSEYSIDE)
Our audit work has been undertaken so that we might state to the charitable company's members those
matters we are required to state to them in an auditor's report and for no other purpose. To the fullest
extent permitted by law, we do not ac￿pt or assume responsibility to anyone other than the company
and the charitable company's members as a body, for our audit work, for this report, or for the opinions
we have formed.
SkJMd ty.
Anita Mason BA (Hons) BFP FCA (Senior Statutory Auditor) for and on behalf of Mitchell
Charlesworth (Audit) Limited
Accountants
Statutory Auditor
30 January 2026
Suites C, D, E & F
The Plaza
100 Old Hall Street
Liverpool
L3 9QJ
-20-

Docusign Envelope ID. 5F1 DB56&15144490-A4Et>F79634DD36A7
STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME & EXPENDITURE)
FOR THE YEAR ENDED 31ST MARCH 2025
Current financial year
Notes
Unrestricted Restricted
Funds
Funds
2025
2025
Totsl
Funds
2025
Total
Funds
2024
Income and endowments
from:
Donations and legacies
Charitable activities
Other trading activities
Investments
Other Income
3a
3b
21,518
2.506,581
474
8,423
24.208
21,518
13,813
178,337 2,684,918 2,627,525
474
215
8,423
9,899
25,571
9,500
1,363
Total income
2,561,204
179,700 2,740,904 2,660,952
Expenditure on:
Charitable Activities
2.853.605
163.669 3,017,274 2,767,662
Total expenditu
2,853.605
163,669 3,017,274 2.767,662
Net (expenditure)Ilncome, net
movement in funds
(292,401)
16,031 (276,370) (106,710)
Total funds brought forward
14,15
761.690
406,362 1,168,052 1,274,762
Total funds carried forward
13-15
469.289
422,393
891,682 1,168,052
The notes on pages 25 to 37 form part of these accounts.
All the above amounts relate to continuing the activities of the charitable company.
The Statement of financial activities also complies with the requirements for an income and
expenditure account under the companies Act 2006.
21

Docusign Envelope ID. 5F1 DB56&15144490-A4Et>F79634DD36A7
STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME & EXPENDITURE)
FOR THE YEAR ENDED 31ST MARCH 2025
Prior financial year
Notes
Unrestricted Restricted
Funds
Funds
2024
2024
Total
Funds
2024
Income and endowments
from:
Donations and legacies
Charitable activities
Other trading activities
Investments
Other Income
13,813
2.405.770
215
9,899
9.500
13,813
2,627,525
215
9.899
9.500
3b
221,755
Total income
2,439.197
221.755
2,660,952
Expenditure on:
Charitable Activities
2,551,048
216,614
2,767,662
Total expenditure
2.551,048
216,614
2,767,662
Net (expenditure)l income, net
movement in funds
(111.851)
5.141
(106,710)
Total funds brought forward
14,15
873.541
401,221
1,274,762
Total funds carried forward
13-15
761,690
406,362
1,168,052
-22-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
BALANCE SHEET AT 31ST MARCH 2025
Company Number 05999650
31st March 2025
31st March 2024
Notes
Fixed assets
Tangible fixed assets
Intangible fixed assets
427,970
2.950
454,404
4,603
430,920
459,007
Current assets
Debtors
Cash at bank and in hand
326,899
376.321
515,684
539,277
703.220
1,054,961
Current liabilities
Creditors: amounts falling due
within one year
(239,458)
(345,916)
Net current assets
463,762
709,045
Total assets less current
liabilities
894,682
1,168,052
Provisions for Liabilities
(3,000)
Net Assets
891,682
1,168,052
Funds:
Unrestricted funds
Unrestricted funds- Designated
Restricted funds
14
14
15
310.263
159.026
422,393
421,276
340,414
406,362
891,682
1,168,052
These accounts have been prepared in accordance with the provisions applicable to small companies
subject to the small companies. regime and in accordance with FRS102 Charities SORP.
29 January 2026
Approved by the Board on
and signed on their behalf by:
SW br.
D94C117636FA42E..
Sarah Stead
Director and Chair
-23-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31ST MARCH 2025
Note
31st March 2025
31st March 2024
Cash flows from operating
activities
Cash (used)Igenerated from
operations
18
(171,379)
(419,862)
Investing activities
Purchase of tangible fixed assets
Purchase of intangible fixed assets
Interest received
()
(15.641)
8,423
9,899
Net cash generated from in
investing activities
8,423
(5,742)
Net cash generated from financing
activities
Net increasel(Decrease) in cash
and cash equivalents
Cash and cash equivalents at
beginning of year
(162,956)
(425,604)
539,277
964,881
Cash and cash equivalents at end
of year
376,321
539,277
Represented by:
31st March 2025
31st March 2024
Cash at bank and in hand
376,321
539,277
-24-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
1. Limited Liability
Listening Ear (Merseyside) is a private company limited by guarantee, Incorporated in England and
Wales (Registration number 05999650) and a registered charity (registration number 1117324). In
the event of the charity being wound up each member's liability is limited to £1. The registered offi
is St Nicholas Centre, 70 Church Road, Halewood, Liverpool, L26 6LB
2. Accounting Policies
Basis of accounting
The accounts have been prepared under the historical cost convention with items recognised at
cost or transaction value unless otherwise stated in the relevant note(s) to these accounts. The
financial statements have been prepared in accordance with the Statement of Recommended
Practice: Accounting and Reporting by Charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (SORP 2019)
(as amended for accounting periods commencing from 151 January 2019), Charities Act 2011 and
the Companies Act 2006.
Listening Ear (Merseyside) meets the definition of a public benefit entity under FRS 102.
The accounts are prepared in sterling. which is the functional currency of the charity. Monetary
amounts in these financial statements are rounded to the nearest £.
The accounts have been prepared under the historical cost convention. The principal accounting
policies adopted are set out below.
Going concern
At the time of approving the accounts. the trustees have a reasonable expectation that the charity
has adequate resources to continue in operational existence for the foreseeable future.
The trustees recognise the shortfall in unrestricted reserves and to address this, they have
developed a 5 year business plan. which is detailed in the trustees annual report on page 9. This
plan includes income generation and managing expenditure with the aim to counteract the
reserves shortfall.
Thus the trustees continue to adopt the going con￿rn basis of accounting in preparing the
accounts.
Fund accounting
Unrestricted funds are the Charitable Company's free reserves available for the trustees to apply
in accordance with the charitable company's charitable objectives.
Restricted funds are subject to specific restrictive conditions imposed by the donor. All restricted
funds are accounted for as restricted income and expenditure for the purposes is charged to the
fund.
Designated funds are the Charitable Company's unrestricted funds which have been set aside by
the trustees for specific purposes.
Income recognition
All income is recognised once the charity has entitlement to the income, there is sufficient certainty
of receipt and so it is probable that the income will be received, and the amount of income
receivable can be measured reliably.
Donations and legacies comprise of donations and general grants which are recognised in the
accounts when received, with the ex￿ptIOn of known legacies which are accounted for when their
receipt is certain.
-25-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
Income from charitable activities is recognised on an accruals basis. Grants receivable are
recognised on the date on which their unconditional payment is confirmed by the donor. Income
from counselling services are recognised on completion of the delivered seniice.
Income from investment relates to bank interest received and is recognised when the amount is
certain.
Expenditure recognition
Liabilities are recognised as soon as there is a legal or constructive obligation committing the
charitable company to that expenditure, it is probable that settlement will be required and the
amount of the obligation can be measured reliably.
All expenditure is accounted for on an accruals basis. All expenses, including support costs and
governance costs, are allocated or apportioned to the applicable expenditure headings in the
Statement of Financial Activities. Support and governance costs are applied to unrestricted funds
unless specifically included in the restrictions. as specified by the donor.
Expenditure on charitable activities relate to the operation of the charity comprising of direct
charitable expenditure to meet the objectives of the charitable company. Support and governan
costs relate to the management and operation of the organisation and also compliance with
constitutional and statutory requirements in producing the annual report. These are dealt with in
the Statement of Financial Activities when payment has been approved by the charitable
company.
Tangible fixed Assets
Capital expenditure is stated in the balan￿ sheet at cost less accumulated depreciation. All capital
expenditure of £500 and above are treated as fixed assets. Depreciation is provided to write off
the cost of each asset over its expected useful life as below..
Computer & Equipment
20 % per annum straight line basis
Fixtures & Fittings
200/0 per annum straight line basis
Freehold Land & Property
2 % per annum straight line basis on building and
Improvements elements and Nil on freehold land
Intangible fixed Assets
Capital expenditure is stated in the balan￿ sheet at cost less accumulated amortisation. All capital
expenditure of £500 and above are treated as fixed assets. Amortisation is provided to write off
the cost of each asset over its expected life.
Website Costs
20 % per annum straight line basis
Cash and cash equivalents
Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-
term liquid investments with original maturities of three months or less, and bank overdrafts.
Financial instruments
The charity has elected to apply the provisions of Section 11 'Basic Financial Instruments, and
Section 12 '0ther Financial Instruments Issues, of FRS 102 to all of its financial instruments.
Financial instruments are recognised in the charity's balance sheet when the charity becomes
party to the contractual provisions of the instrument.
Financial assets and liabilities are offset. with the net amounts presented in the financial
statements, when there is a legally enforceable right to set off the recognised amounts and there
is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.
-26-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
Basic financial assets
Basic financial assets, which include debtors and cash and bank balan￿s, are initially measured
at transaction price including transaction costs and are subsequently carried at amortised cost
using the effective interest method unless the arrangement constitutes a financing transaction,
where the transaction is measured at the present value of the future receipts discounted at a
market rate of interest. Financial assets classified as receivable within one year are not amortised.
Financial assets are derecognised only when the contractual rights to the cash flows from the
asset expire or are settled, or when the company transfers the financial asset and substantially all
the risks and rewards of ownership to another entity. or if some significant risks and rewards of
ownership are retained, but control of the asset has transferred to another party that is able to sell
the asset in its entirety to an unrelated third party.
Basic financial liabilities
Basic financial liabilities, including creditors and bank loans are initially recognised at transaction
price unless the arrangement constitutes a financing transaction, where the debt instrument is
measured at the present value of the future receipts discounted at a market rate of interest.
Financial liabilities classified as payable within one year are not amortised.
Debt instruments are subsequently carried at amortised cost, using the effective interest rate
method.
Derecognition of financial liabilities
Financial liabilities are derecognised when the charity's contractual obligations expire or are
discharged or cancelled.
Taxation
Income and gains are exempt from taxation as they are received and applied for charitable
purposes only. The charitable company benefits from various exemptions from taxation afforded
by tax legislation and is not liable to corporation tax on income or gains falling within those
exemptions.
Pension
The charity operates a defined contribution pension scheme. The assets of the scheme are held
separately from those of the charity in independently administered funds.
Contribution payments are charged to the SOFA. Any amounts not paid are shown in accruals
as a liability in the balance sheet
Employee benefits
The cost of any unused holiday entitlement is recognised in the period in which the
employee's services are received.
Termination benefits are recognised immediately as an expense when there is a clear decision
or commitment to terminate the employment or provide such termination benefits.
Leases
Payments made under operating leases, including any lease incentives received, are charges to
profit or loss on a straight line basis over the term of the relevant lease except where another more
systematic basis is more representative of the time pattern in which economic benefits from the
leases asset are consumed.
-27-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
Critical accounting estimates and judgements
In the application of the charity's accounting policies. the trustees are required to make
judgements, estimates and assumptions about the carrying amount of assets and liabilities that
are not readily apparent from other SoUr￿s. The estimates and associated assumptions are based
on historical experience and other factors that are considered to be relevant. Actual results may
differ from these estimates.
The estimates and underlying assumptions are reviewed on an on-going basis. Revisions to
accounting estimates are recognised in the period in which the estimate is revised where the
revision affects only that period, or in the period of the revision and future periods where the
revision affects both current and future periods.
Deferred Income
The trustees require senior management to review the contracts and grants being performed over
multiple periods and to ensure that income is released only when appropriate and earned. Where
cash has been received in advan￿ of it being earned then it is retained in the Balance Sheet as
Deferred income.
3. Income and endowments from
Unrestricted
Funds
2025
Restricted
Funds
2025
Total
Funds
2025
Totsl
Funds
2024
. Donations and Legacies
Donations
21,518
21,518
13,813
In 2024 donations were unrestricted funds
b. Charitable activities
BBC Children In Need
Counselling Services
John Moores Foundation
Knowsley Council Safer Communities
Service
KMBC Youth Community Fund
LCR Cares Digital Inclusion Fund
Masonic Charitable Trust- EYC
Merseyside Youth Association
Limited
National Lottery Community Fund
Oliver Lymes Charity
St Helens Domestic Abuse
Partnership
St Helens Borough Council- Victim
Services Grant
Training
Tesco Stronger Starts
The Skelton Charity
38.289
38,289
37.727
2,506,581 2,398,470
10,000
61.131
2,506,581
35.000
35,000
1,357
5,999
9.695
44,908
44,908
41,520
1,000
41,520
1,000
65.846
30,000
15,000
15,000
7,300
1,120
1.500
1,120
1,500
2,506,581
178,337
2,684,918 2,627,525
-28-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
In 2024 £221,755 related to restricted funds and £2,405,770 to unrestricted funds
c. Other trading activities
Fundraising
474
474
215
d. Investments
Bank interest
8,423
8,423
9,899
In 2024 bank interest were unrestricted funds
Unrestricted Restricted
Funds
Funds
2025
2025
Total
Funds
2025
Total
Funds
2024
. Other Income
Telephone Mast Income
Other Income
9,104
15,104
9,104
16,467
9,500
1,363
24,208
1,363
25,571
9,500
In 2024 other income were unrestricted funds
4. Expenditure on Charitable Activities
Direct
Charitable
Expenditure
Support &
Governance
Costs
2025
Total
2024
Total
Provision of counselling facilities and
service
2,540,637
476,637 3,017,274 2,767,662
. Analysed as follows:
2025
2024
Direct Gharitable expenditure."
Staff salary costs
Running costs
Resources
Room Hire
offi￿ Costs
Events and Outings
Travel Expenses
Supervision costs
Provisions
2.327.027
28,635
6,487
5,987
29.799
12.051
68.602
59.049
3,000
2.188,116
25,147
9,383
13,061
28,782
8,023
64,484
49,441
2,540,637
2,386,437
-29-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
2025
2024
Support & Govemance costs."
Staff salary costs
offi￿ costs
Refreshments
Insurance
Training
Advertising and marketing
Legal and Professional
Events
Computer costs
Accountancy & Audit Fees
Irrecoverable VAT
Bank charges
Depreciation
Amortisation
258,559
29,799
1,013
16,793
10,417
33,811
49,863
1,145
34,215
9,930
2,911
243,124
28.782
2.602
8,811
5.578
16,702
10,275
27,665
9.860
1,802
145
24.226
1,653
26,434
1,653
476,637
381,225
Total expenditure on charitable
activities
3,017,274
2,767,662
£163,669 (2024: £216,614) of the above expenditure relates to restricted funding.
b. Staff Costs
2025
2024
Gross wages and salaries
Social security costs
Pension costs
2,327,823
195,961
61,801
2,188,976
183.040
59,224
2,585,585
2,431,240
Particulars of employees:
The average number of staff employed during the year was as follows:
2025
2024
Charitable activities
Management and administration
91
90
97
99
3 employee received emoluments of more than £60.000 during the year (2024.1).
The trustees are not remunerated for their services and are not included in the above number
of employees.
No out-of-pocket expenses were reimbursed to trustees in the year (2024: £nil).
-30-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
5. Auditor's remuneration
2025
2024
Audit servI￿s
5,950
5,250
6. Tangible Fixed Assets
Computer &
Equipment
Fixtures Freehold Land
& Fittings
& Property
Total
Cost
At 1 St April 2024
Additions
Disposals
138.091
452
465,889
604,432
At 31st March 2025
138.091
452
465.889
604,432
Depreciation
At 1 sl April 2024
Charge for the year
Disposals
78,233
17.517
452
71,343
8,917
150,028
26,434
At 31st March 2025
95.750
452
80.260
176,462
Net book value at 31st March
2025
42,341
365,629
427,970
Net book value at 31 st March
2024
59,858
394,546
454,404
7. Intangible fixed assets
Website
Total
Cost
At 1 st April 2024
8,265
8,265
At 31st March 2025
8,265
8,265
Amortisation
Balance at 1 st April 2024
Charge for the year
3,662
1,653
3,662
1,653
At 31st March 2025
5,315
5,315
Net book value at 31st March 2025
2,950
2,950
Net book value at 31 st March 2024
4,603
4,603
31

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
8. Debtors
2025
2024
Debtors
Prepayments & Accrued Income
309.255
17.644
509,922
5,762
326,899
515,684
9. Creditors: amounts falling due within one year
2025
2024
Trade Creditors & accruals
VAT
Taxation and social securty
Deferred Income (See Below)
Other Creditors
44.369
128,301
39.201
13,069
14.518
21.358
143,689
50,458
115,555
14,856
239.458
345,916
10. Deferred Income
2025
2024
Balance at 1 sl April 2024
Amount deferred in the year
Amount released to incoming reSoUr￿S
115,555
13,069
{115,555)
393,509
24,590
(302,544)
Balance at 31 st March 2025
13,069
115,555
Deferred income represents income for activities in future accounting years.
11. Provisions for Liabilities
2025
2024
Clawback Contract Provision
3,000
12. Financial instruments
2025
2024
Carrying amount of financial assets:
Debt instruments measured at cost
695,148
1,049,199
Carrying amount of financial liabilities=
Measured at cost
58,887
36,214
-32-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
13. Analysis of Net Assets between Funds
Intangible
Tangible Net Assets Provisions
Fixed Fixed Assets
Assets
Totsl
2025
Unrestricted Funds
General Fund
Designated Fund
2,950
51,564
258,749
159,026
(3,000) 310,263
159,026
2,950
51,564
417,775
(3,000) 469,289
Restricted Funds
BBC Children In Need
LCR Cares Digital
Inclusion Fund
Department of
Communities and Local
Government
John Moores Foundation
Knowsley Council
Oliver Lymes Charity
St Helens Borough Council
Tesco Stronger Starts
30,126
2,855
30,126
2,855
376,406
122
376,528
29
6,319
1,000
4,416
1,120
29
6,319
1,000
4,416
1,120
376,406
45,987
422,393
Totals
2,950
427,970
463,762
(3,000) 891,682
Intangible Fixed
Assets
Tangible
Fixed
Assets
Net
Assets
Total
2024
Unrestricted Funds
General Fund
Designated Fund
4.603
69,305
347,368
340,414
421,276
340,414
4,603
69,305
687,782
761,690
Restricted Funds
LCR Cares Digital Inclusion Fund
Department of Communities and
Local Government
John Moores Foundation
Knowsley Choices
3,619
3,619
385.099
122
385,221
8,000
9,522
8,000
9,522
385,099
21,263
406,362
Totals
4.603
454,404
709,045 1,168,052
-33-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
14. Unrestricted Funds
Movements in the year
Income
Expenditure
2025
Reserves
at Beginning
of year
Transfers
Reserves
at End
of Year
(£)
(2,853,605)
General Fund
Designated Fund
421,276 2,561,204
340.414
181,388
(181,388)
310,263
159,026
761,690
2,561,204
(2,853,605>
469,289
Movements in the year
Income
Expenditure
2024
Reserves
at Beginning
of year
Transfers
Reserves
at End
of Year
(£)
(2,460,011)
(91,037)
General Fund
Designated Fund
585.320
288,221
2.439.197
(143,230)
143,230
421,276
340,414
873,541
2,439,197
(2,551,048)
761,690
General Fund is used to finance the charitable company's general activities and core costs as
outlined in the Trustees, Report.
Designated Fund comprises a provision for redundancy costs of £159.026.
-34-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
15. Restricted Funds
Movements in the Year
Income
Expenditure
2025
Resources
Beginning
of year
Resources
At Year End
(£)
(8.163)
(8,693)
(1.363)
(7.971)
(38,203)
BBC Children in Need
Department of Communities and Local
Government
Department for Work & Pensions
John Moores Foundation
Knowsley Council Safer Communities
Service
LCR Cares Digital Inclusion Fund
Merseyside Youth Association
Limited
National Lottery Community Fund
Oliver Lymes Charity
St Helens Borough Council- Victim
Services Grant
Tesco Stronger Starts
The Skelton Charity
38,289
30,126
385,221
376,528
1,363
8.000
9,522
29
6,319
35,000
3,619
(764)
(44.908)
2,855
44.908
41.520
1.000
(41,520)
1,000
15,000
1,120
1,500
(10,584)
4,416
1,120
(1,500)
406,362
179,700
(163,669)
422,393
Movements in the Year
Income
Expenditure
2024
Resources
Beginning
of year
Resources
At Year End
(£)
(37.727)
(8,693)
(2,000)
(51.609)
BBC Children in Need
Department of Communities and Local
Government
John Moores Foundation
Knowsley Council Safer Communities
Service
LCR Cares Digital Inclusion Fund
KMBC Youth Community Fund
Masonic Charitable Trust-EYC
National Lottery Community Fund
St Helens Domestic Abuse
Partnership
37.727
393,914
385,221
10.000
61.131
8,000
9,522
5,999
1.357
9,695
65,846
30.000
(2,380)
(1.357)
(17,002)
(65,846)
(30.000)
3,619
7,307
401,221
221,755
(216,614)
406,362
-35-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
Description of Funds
These are monies given to the charitable company to be spent at the discretion of the Charity's
Board of Trustees for specific charitable purposes:
BBC Children in Need - Supporting the 'Butterflies' service for children and young people affected
by bereavement, divorce or separation.
Department for Work & Pensions- grant for specialised equipment & training for an employee
Department of Communities and Local Government - To purchase and refurbish a derelict
building in Whiston.
John Moores Foundation - Grant towards emotional youth club
Knowsley Council Safer Communities service- Contribution towards the provision of therapeutic
support ServI￿S
LCR Cares Digital Inclusion Fund- To train 3 counsellors to use Minecraft as a platform for therapy
aimed at CYP who were affected by domestic abuse.
Masonic Charitable Trust- EYC - To fund the costs of one (of four) fortnightly, Emotional Youth
Clubs to be established by Listening Ear.
Merseyside Youth Association Limited- To deliver Therapeutic support for young people
National Lottery Community Fund- Contribution towards aftercare for beneficiaries that have
completed counselling but need step down support.
St Helens Domestic Abuse Partnership - Contribution towards counselling support for children
impacted by domestic abuse in St Helens borough.
Oliver Lymes Charity- Contribution towards the aims and objectives of Listening Ear
St Helens Borough Council- Victim services Grant
Tesco Stronger Starts- For people who have been bereaved by suicide by providing opportunities
to celebrate the lives that have been lost.
The Skelton Charity- For the emotional youth club project
16. Remuneration of key management personnel
The remuneration paid to the senior management team, who are considered to be the key
management personnel was.
2025
2024
Remuneration
375,139
359,694
-36-

Docusign Envelope ID.. 5F1 DB56&15144490-A4Et>F79634DD36A7
LISTENING EAR (MERSEYSIDE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR END 31ST MARCH 2025
17. Operating Lease Commitments
Financial commitments under non-cancellable operating leases will result in the following
payments falling due at 31st March 2025
2025
2024
Within 1 year
Between 2- 5 years
10,941
5,519
10,697
5,260
16,460
15,957
18. Cash generated from operations
2025
2024
Loss for the year
(276,370)
(106.710)
Adjustments for:
Investment income
Amortisation
(8,423)
1,653
26,434
3,000
(9,899)
1,653
24,226
Depreciation
Movement on Provision
Movements in working capital:
(Increase)IDecrease in debtors
Increasel(Decrease) in creditors
Increasel(Decrease) in deferred income
188,785
(3.972)
(102,486)
(37,832)
(13,346)
{277,954)
Cash generated from operations
(171,379)
(419,862)
19. Related Party Transactions
There were no material related party transactions during the year which require disclosure (2024:
none).
20. Post balance sheet event
After 31 st March 2025 year end, the charitable company entered into an agreement for the sale of
its property for £380,000. At the date of approval of these financial statements, the sale had not yet
completed and is ongoing with the solicitors.
21. Guarantees
As at 31 St March 2025. 6 members had given a guarantee of £1 each in the event of the charitable
company winding-up. Total.. £6 (2024: 6 members £6).
-37-