CITIZENS ADVICE GOSPORT (Limited by Guarantee) TRUSTEES. ANNUAL REPORT and FINANCIAL ACCOUNTS 31 March 2024 Company reglstration number: 5971208 Charity registration number: 1116994 CITIZENS ADVICE GOSPORT (Liffiited by Guarantee) CONTENTS Year ended 31 March 2024 Pa Reference and adrninistration details Trustees. annual report 4t09 Independent examiner, s report 10 Financial accounts: Balance sheet li staternent of Financial Actlvities (incorporatlng an income and expenditure account) 12 Notes to the accounts 13 to 23 CITIZENS ADVICE GOSPORT (Limited by Guarantee) REFERENCE Ala) ADMINISTRATION DETAIL5 Year ended 31 March 2024 THE CHARI Registered name Legal status Registered address Cltlzen5 Advice G05port Cornpany limlted by guarantee Martin Snape House. 96 Pavilion Way. St George Barracks, Gosport, Hampshlre P012 IGE Company registratlon Reglstered in England and Wales, number 5971208 Registered charity no: 1116994 Telephone numbers 023 9252 0112 023 9260 4605 (Adfflinistratlon only) .citizensadvlcegosport.org. uk Admin 05 ort.cabnet.or .uk (Adffllnlstration only) Tebslte E-mall IKIN-ELECTED OFFICER President The Mayor of Gosport CHARITY TRUSTEES DURING YEAR Elected Off icers Chairman Rlchard Mackay Honorary Treasurer Richard Mackay other Trustees Anna Adams (appointed 26 September 2023) Tofft Arnold (appolnted 20 December 2023) Heather Blades, Davld Bryant Tony Dyer (appointed 22 January 2024) Charlotte Klnnaird (appointed 24 January 2023) Clifford Leach (appolnted 21 March 2022) Robert Morley (resigned 11 Septembep 2023) Charlle Nlcholas (appointed 22 January 2024) CHIEF OFFICER Biddy Mayo (to l Novernber 2023) Sandy Brarnley (appointed l November 2023) PROFESSIONAL ADVISERS Princlpal Bankers CAF Bank Ltd. 25 Kings Hlll Avenue, Kln8s Hill. 14est Malling) Kent ME19 4JQ G K Hlcks FCA. Director, Wood Hlcks & Co Ltd, Chartered Accountants. Unlts 1-2 Warrlor Court. 9-11 Mumby Road. Gosport, Hampshire P012 IBS Churchers, 3 Hlgh Street. Gosport, Harnpshire Independent examlner Sollcitors P012 IBX CITIZEN5 ADVICE GOSPORT (Limited by Guarantee) TRUSTEES. ANNUAL REPORT Year ended 31 March 2024 The Trustees subrnit their annual report and staternent of accounts of Citizens Advice Gosport (CAG or the Charity) as at and for the year ended 31 March 2024. SECTION I LEGAL AND ADMINISTRATIVE INFORMATION Constitution and rnanagement The articles of association require that the Charity be managed by a Board of Trustees the rnembers of which are directors of the Company within the meanlng of the Companies Act 2006. Registration details of the Charity) the naffles of the Trustees and professional advisers are to be fDund on page 3. All persons of 18 years and older or any body or organisation which is interested in f urthering the Charity's work May be admitted to membership and the Trustee Board has set established criteria for membership and made regulations regarding the admission of fflembers. The Board of Trustees meets not less than quarterly and more f requently if required. Day-to- day operational matters are delegated to the Charity, s Chlef officer, but she is required to refer to the Trustees in respect of any key decisions which are decided by a simple majority of a quorate Board. Related and associated organisations The National Association of Citizens Advice Bureaux (Citizens Advice) 3rd Floor, street, London bJCIX 0DW-. sets the membership criteria and rnonitors quality; and, provides the inforrnation system, technical support and training but, in other respects, there is no operating or financial inter-dependence between them and the Charity. Citlzens Advice Hampshire, Morris Crocker Station House, 50 North Street, Havant, Hafflpshire P09 IQU provides coordination, SL¢pport, and advice services to Local Citizens Advice in Hampshire. CAG 15 a member of Citizens Advice Hampshire and receives funding f rom it to carry out the Horne and Well and Macmillan Advice services referred to in these accounts but. other respects, there is no operatin8 or financial interdependence between them and the Charity. Gosport Borough Council (GBC), Town Hall. High Street. G05port, Hampshire P012 IEB is the principal grantor to the charity. l Easton SECTION 2 THE BOARD OF TRUSTEES The Trustees who served during the year are set out on pase 3. The Trustees at the date of this report are: Tom Arnold, Heather Blades. David Bryant, Tony Dyer, Richard Mackay and Charlie Nicholas. The Charity advertlses for trustees and volunteers In local media and on-line. Potential trustee5 are interviewed by two trustees and meet the Chief Officer. Suitable candidates attend a trustee board meeting as an observer and, if willing to serve, are co-opted to the Board. Trustee5 Co-opted during the year must resign at the next AGM and can stand for re- election. Once appointed trustees rnust retire after three years, service but may stand for re-election. CITIZENS ADVICE GOSPORT (Limited by Guarantee) TRUSTEES. ANMJAL REPORT (contlnued) Year ended 31 March 2024 SECTION 3 OBJECTS, p(￿ERs. POLICIES AND FUhT)ING l)bJect5 The Charity is established for the provlslon of any charitable purpose for the beneflt of the conununlty in Gosport and surrounding areas by the advancement of education. protection and preservation of health and the relief of poverty. sickness, and dlstress. Powers In f urtherance of its purposes. the Charity is permltted by Its constitution to provide centres for the supply of advice and guidance. engage in all forms of lawFul fundraising and do all such other lawful thlngs that promote or help to promote the objects. I￿plementatIon of ob Jectlves In setting objectlves and plannang actlvities the trustees have given serlous conslderatlon to the Charity C¢)rnmisslon's 8eneral guldance on publlc benefit that 15 met by the Chapity delivering on the following aims: to provlde a free. impartlal, and confldential 'problern solving, service of informatlon, advice, guidance and support to ensure that Individuals do not suffer through ignorance of their rights and responsibilities, or of servlces avallable, or through an inability to express thelr needs effectlvely. to participate with other organisations in exercising a responslble inf luence on the local and national development of social policies and servlces. Reserves and rlsks policles The Chatrity's policy 15 to retain Ilquld resources In a General Fund of at least three months, operating expenditure and potentlal staff redundancy costs to ensure that the Charlty has the resources to wlthstand any financial setback. The trustees have revlewed the appropriateness of the general and deslgnated reserves and the changes in them are shown in notes 3 and 10. The trustees have identified that there 15 a great demand for a Debt Advisory Service and have decided to set aside funds to enable the Introductlon of thls service in 2024125 whilst ne f unding Is obtalned. The trustees regularly revlew the rlsks to the Charity's operations and have put In place processes to address theffl. Fundlng GBC has continued to support the Charity with an annual 8rant for a general advice service Staffed by fully trained volunteers and the Money Advice Matters homeless preventlon service. GBC also funds a Digital Inclusion Project whlch commenced 2023124 and. as a result of its success, has been funded to continue in 2024125. Funding for a Welfare Benef its Advocacy service ceased in Decernber 2023 and the staff member dedicated to that service has been Incorporated into the Core advice servlce. Macmillan Cancer Support vla Cltlzens Advlce Hampshlre has continued to fund part-tlme caseworkers to provide advice to cancer sufferers, thelp famllies and carers. Hampshlre and Isle of Wight Community Foundation has funded a project. Pathways. to help people obtain employment, part funded by the European Social Fund, Solent Supporting Employment, Fund. This project came to an end in June 2023 having exceeded its tar8ets. utility c¢)mpanies via Citizens Advlce Hampshlre have provided funding for a service called Home & Well to help people have a cofflfortable and safe home environment especially after being dlscharged f roTr hospltal. During the year. we received funding to enable us to provide advice to cllents on energy saving measures and to enable us to distrlbute energy vouchers to those Most in need. The total value of energy vouchers and advice we provlde to resldents of Gosport was £188.367. CITIZENS ADVICE GOSPORT (Lirnlted by Guarantee) TRUSTEES, ANNUAL REPORT Year ended 31 March 2024 SECTION 3 OBJECTS, POWERS, POLICIES AND FUTrK)I￿ (continued) Funding (continued) GBC. recognising the need to address the nurnber of residents suffering from digital exclusion, funded a project to provide support to local residents. This proved very successful and as a result we have received increased funding for 2024125 to provide an enhanced service operating f rom outreaches in the Imagination Ref inery in Gosport High Street, Elson Comrnunity Library and Hub and Lee Hub Independent Community Library. Towards the end of the year a grant was obtained from the Nation31 Lottery to provide an OL+treach service in 2023124 as well as a grant to cover a foreseen deficit at the end of the financial year. Ongoing links are maintained with current and potential funding organisations to demonstrate the value of the servlces the Charity provides. SECTION 4 RESPONSIBILITIES OF TRUSTEES The Trustees are responsible for preparing the Trustees. Annual Report and the Financlal Accounts in accordance with applicable law and regulations. Company law requires the Trustees to prepare accounts for each financial year. Under that law the Trustees have elected to prepare the accounts in accordance with United Kingdoffl Genepally Accepted Accounting Practice {United Kingdom Accounting Standards and applicable law). Under cofflpariy law the Trustees must not approve the accounts unless they are satlsf led that they give 3 true and fair vlew of the state of affairs of the Charity and of its net income or expenditure for that year. In preparing such staternent5, the Trustees are required to: select suitable accounting policies and then apply them consistently- make judgements and estimates that are reasonable and prudent. prepare the accounts on a going concern basis unless it Is irlappropriate to presume that the Charity will continue in operation. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the Charity's transactions and disclose with reasonable accuracy at any tirne it5 financial position and to enable thern to ensure the accounts comply with the Companies Act 2006. They are also responsible for safeguarding the charity's assets and hence for takin8 reasonable steps for the prevention and detection of fraud and other Irregularities. SECTION 5 PRINCIPAL ACTIVITIES AND REVIEW OF DEVELOPMENT5 strategic plannlng The Board periodically reviews strategy and annually updates its business plan to best meet the needs of the local community taking into account changes in the economic and legislative situation. The operating environrnent The last year has been dominated by the cost-of-living crisis creatin8 hardship and resulting in a high and growing demand for our services. At the sarne time, our operating costs have Increased and, in commom 'iith rnany other charities, we have struggled to rebuild our volunteer workf orce after Covid. Although many people can use the Citizens Advice national website to obtain the information they need to solve their own problems, there are a lange number of residents with complex need5 that require help in our local off ice or assistance by phone. During the Covid pandernic, most of our services were provided by phone or digital rneans. Clients have often f ound obtaining advice by phone is more convenient than visiting our of f ice. e have adjusted how we operate to address this change in demand. CITIZENS ADVICE GOSPORT (Lirnited by Guarantee) TRU5TEES' ANNUAL REPOR T Year ended 31 March 2024 SECTION 5 PRINCIPAL ACTIVITIES AND REVIEtrI OF DEVELOPMENTS (continued) The operatlng environment (continued) Benefits rernain the issue that most cllents require help with. Sixty percent of the clients trje helped were disabled or had a long-term health conditlon. This is another Increase in the pencentage of clients with health-related problems compared to the previous year. Recently we are seeing a growth in the number of people with debt problems. We expect debt to become an even bi8ger issue because of the Cost-of-Llving crisis. Management During the previous year Biddy Mayo, who generously took up the role of Chlef officer on an interirn basls following the sudden departure of the previous Chief Officer. left us. We are very grateful f or the stability and experience she brought to the role that not only 5tabilised oun operations but rnoved them forward. Recogni5ing the breadth of skllls needed to run our Charity whlch operates in a sector that Is subject to s18nificant regulation, we have contracted with Citizens Advice Portsmouth (CAP) to provide the servlces of their Chief officer. Sandy Brarnley. to CAG. Thls has also enabled us to access the speciallsed skills of CAP staff in areas such as fundraising) HR, IT etc. Achievements In 2023124 The Charity offered the following services to Gospont residents: Casework support funded by Macmillan Cancer Support through Citizens Advice Hampshire dedlcated to helplng individuals and their familles affected by cancer. Help Is provided at hospitals, hospices, in people's homes and at other locations as well as at the Charity. s premises. Advice to tenants on thelr finances and money management advlce to avoid hoTheles5ness and help them avold getting Into financial difflculties in the future. Welf are Benef its Advocacy support to people challenging Benef Its decisions. Fundlng ceased in December 2023. The Pathways project, funded partly by means of a grant f￿Orn the European Soclal Fund through the Hampshire and Isle of Hight Communlty Foundation, to provide support to help people into employment. This ceased in June 2023 and was not renewed as the UK is no longer part of the European Union. A service. Home and Well, to help people have a comfortable and wam home, especially those leaving hospital. One to one advice to local resident5 sufferlng from digital exclusion. Speclalised debt advlce. We plloted a Money in Schools ProJect. In conjunctlon wlth Citizens Advlce Havant, we held sessions on responslble borrowing and loan sharks for 700 local chlldren across two local secondary schools. Vlew of future needs The ongoing Cost-of-Llvlng crisis Is profoundly affectlng the dellvery of advice services, manlfesting in clients presentlng with Increasingly complex and multi-f aceted Issues. Thi5 trend which Is Ilkely to perslst In the foreseeable future, presents several challenges for advice services and necessitates strategic responses to ensure effective support. The shift of many government-funded support servlces to primarilty phone and online access has irnplicatlons for advice Services like CAG, which continues to offer cruclal in-person support. This transition, while benef icial for many. does not sult everyone. especlally those who are digitally excluded or prefer face-to-face interaction5. As a result. there has been an increase in the dernand for In-person advlce (rising from IOX in 2022123 to 16% in 2923/24). CITIZENS ADVICE GOSPORT (Limited by Guarantee) TRUSTEES. ANNUAL REPOR T Year ended 31 March 2024 SECTION 5 Grant support and going concern We are very grateful that despite the financial pressures facing it, GBC recognised the value of the service the Charity provides and has increased our core grant for 2024125. Funding for the Pathways project to help people into employment ceased in the summer of 2023 and, as the UK Is no longer a member of the European Union, there was no opportunlty to apply for more f unding. e have obtalned new grants and are optlmistic about obtaining other grants during the year but at the time of this report it Is likely that the level of financial resources available to us in 2024125 will be less than in the prevlous year. Applying for grants is a key activity of the Charity. In the rneantime, through the prudent managernent of resources over many years, we have the financial reserves that will enable us to cont3nue the provision of our Services for the ensuing financial year. In the unlikely event that there were to be a substantial reduction in Local Authority grant income for 2025126, the Charity would be able to continue as a going concern by reducing costs and utilising reserves. These reserves are, of course, finite. PRINCIPAL ACTIVITIES AND REVIEW OF DEVELOPMENTS (continued) SECTION 6 REVIEW OF TRANSACTIONS AND FINANCIAL POSITION The Trustees are satisfied with the overall financial position of the Charity and that on a fund-by-fund basis the Charity's resources are sufficient and available to tneet its current financial cofflmitments. although new source5 of funding will be sought to enable the Charity to expand the service that it offers. In the year, the Charity had a deficit of £11,670 (2023: surplus of £8,809) and total funds of £223,097 {2023: £234,767). Designated funds totallin8 £115.221 (2023: £96,832) are maintained to ring-fence non- expendable funds or to cover prospective liabilities. The fLtnds to cover prospective liabilities are reviewed by the Trustees in light of current circumstances each financial year and any change in thern are recorded as transfers to or from general fund. Much of the Charity's incoming resources have conditlon5 attached to them by the respective donors and are thus treated as restricted funds. At 31 March 2023, £25,000 of restricted funds received tOL4ards the end of 2022123 were for expendlture in 2023124. SECTION 7 ACKNOtrJLEDGEMENTS AND EVALUATION OF CONTRIBUTIONS staff and volunteers In light of the continued challenges brought on by the Cost-of-Living crisis and shifting service demands, the Trustees of CAG wish to extend heartfelt recognition to our dedicated paid staff and volunteers. Their extraordinary efforts and unwavering commitment over the past year have been instrumental in ensuring that we continue to meet the critical needs of our conmunity. Although the efforts of CAG cannot be precisely measured in isolation, based on a Treasury approved model the Trustee5 calculate that the financial beneflt to the people we help wa5 £5.9rn. In addition, the value to the community largely due to reducing demand on national and local government services is estirnated at E7.3m. Gosport Borough Council The Trustees extend their grateful thanks to GBC for its responsiveness in funding the charity. s services. CITIZENS ADVICE GOSPORT ( Limited by Guarantee) TRUSTEES, ANWAL REPORT Year ended 31 March 2024 SECTION 8 SMALL CIJYPANY PROV1510NS The frustees, Annual Report has been prepared in accordance wlth the provlsions of Part 15 of the Cornpanies Act 2006 pelatin8 to small C¢yfvpanles. y order of the Trustees. Rlchard M3ckay Chalrman 24 October 2024 The Board of Trustees Cltlzens Advice Gosport Martln Snape House 96 PaviLion Nay st George Barracks Gosport Hampshire P012 IGE INDEPENDENT EXJJIINER'S REPORT TO THE MEMBERS ON THE UNAUDITEO ACCOLINTS OF CITIZENS ADVICE GOSPORT (Llmited by Guarantee) I report to the charity trustees on my examinatlon of the financial accounts o+ the Company for the year ended 31 March 2024 which are set out on pages 11 to 23. Responslbillties and basis of report As the charlty's trustees of the Company (who are also the directors of the Cofflpany for the purposes of company law), you are responsible f or the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (the 2006 Act). Having satlsfied myself that the accounts of the Company are not requlred to be audited for this year under Part 16 of the 2006 Act and ape eligible for independent exarnlnation, I report in respect of rny examination of your charity's accounts as carried out under section 145 of the Charltles Act 2011 (the 2811 Act). In carrying out my examlnation, I have followed the Directions 8lven by the Charlty Comrnlssion under sectlon 145(5)(b) of the 2011 Act. Independent examlner, s staternent The Company's gross income exceeded £258,000 and l am qualified to undertake the examinatlon by being a qualif led member of the Institute of Chartered Accountants irt England and Hales. I have completed my examlnation. I confirm that no material matters have come to My attention that gives rne cause to believe that.. accounting records were not kept in accordance with section 386 of the 2006 Act. or. the accounts do not accord with such records. or, the accounts do not comply wlth the relevant accounting requlrements under section 396 of the 2806 Act other than any requirement that the accounts glve a 'true and +air' view which 15 not a matter considered as part of an independent examination. or, the accounts have not been prepared in accordance with the Charitle5 SORP (FRS 102). I have no concerns and have come acros5 no rnatters In connectlon wlth the examlnation to which attentlon should be drawn in thls report in order to enable a proper understanding of the accounts to be reached. 14Jood, Hlcks & Co Ltd. Chartered Accountants Units 1-2 kjarriop Court 9-11 Mumby Road G05POrt Hafflpshire G K H 24 October 2024 P012 IBS io Reglstered number: 5971208 CITIZENS ADVICE r￿spoRT (Limited by Guarantee) BALAKE SHEET 31 March 2024 Note 2e24 2023 FIXED ASSETS Tangible assets 23,402 15.220 CURREirr ASSETS Debtor5 Cash and cash equlvalents 17,790 231, 599 21,055 200,733 221.788 249, 389 CREDITORS: Amounts f alllng due within one year (13,911) (17.515) NET CURRENT ASSETS 207,877 231,874 TOTAL ASSETS LESS CURRENT LIABILITIES 233,097 255. 276 PROVISIOII FOR LIABILITES (20,509) 14ET ASSETS 21 £223,097 É234,767 REPRESENTED BY: TOTAL FUK)S Unrestricted f unds Restrlcted f unds 10 223.097 209,767 25,006 FUIKI 8ALAKES AT 31 MARCH. £223,097 £234,767 STATEPIENTS OF THE TRUSTEES For the year endln8 31 March 2024, the Coryany was entitled to exemptlon from audit under section 477 0+ the Companles Act 2006 (the Act) relatln8 to small companles. The members have not required the Company to obtain an audit of its flnanclal accounts for the year In questlon in accordance wlth Section 476 of the Act. The trustee5 ackn(Mledge thelr responslblllties for complyin8 Wlth the requlremnts of the Act wlth respect to accounting records and the preparation of accounts. These accounts have been prepared in accordance wlth the provi51ons applicable to companle5 subject to the small companles reglme. The flnancial account5 were approved by the Board of Trustees and authorlsed for Issue on 24 October 2024 and signed on its behalf by.. J Richard Mackay chalrman The notes on pages 13 23 form part of these accounts. li CITIZE14S ADVICE GOSPORT (Limited by Guarantee) STATEMENT OF FINANCIAL ACTIVITIES (Incorporatlng an Incoffle and expendlture account) Year ènded 31 March 2024 Note Ye r ended l March 2024 Unrestric- Restrict- Total ted funds ed funds funds Year ended 31 March 2023 Unrestric- Restrict- Total ted f unds ed funds f unds INCCWIE FROM: Donations Charitable actlvities other income Investments: deposit interest li 12 124,993 70,932 10.534 4,817 124,993 203, 807 10. 534 4,817 114, 153 24,950 466 3,344 114,153 237, 8S9 466 3,344 132.875 212,909 Total Incorne 211, 276 132,875 344,151 142.913 212, 909 355,822 EXPENDITURÉ ON: Charltable actlvit ies Exceptional charge 13 18 197,946 157,875 355. 821 131,505 27,599 187.909 319,414 27,599 Total expenditure 197, 946 157.875 3SS, 821 159,ie4 187,9e9 347,013 NET INC¢YIE/( EXPENDITLIRE ) BEFORE TUATION 13,330 (25,000) (11.670) (16,191) 25,000 8,809 TA￿ ON ACTIVITIES Corporation tax 2(p) NET INCOMEI { EXPENDITURE I AFTER TAXATIQN 13,330 {25,000) (11,670) (16,1911 25,000 8,809 TRANSFERS 8ETHEEN FUNDS 10 NET MOVEMENT IN FUNDS 13.33e (25,eee) (11.679) {16.191) 25,oe0 8,8e9 FU14D BALANCES Total funds brought forward 10 209.767 25.000 234,767 225,958 225, 958 TOTAL FUNDS CARRIED FORWARD 10 £223.097 £ £223,097 £209,767 £ 25.ooe £234,767 The notes on pages 13 23 form part of these account5. 12 CITIZENS ADVICE fJOSPORT (Lirnited by Guarantee) TES TO THE ACCCXJNTS Year ended 31 March 2024 Pa)TE I LEGAL STATUS OF CITIZEP6 ADVICE GOSPORT The Charlty is Incorporated In England and L4ales as a company lirnited by guarantee and not having a share capital. It5 registered offlce Is Martln Snape House. 96 Pavilion klay. St George Barracks. Gosport. Hampshire, P012 IGE. The Charlty is registered unden the Charities Act 2011 as a Public Beneflt Entlty. It is established for the promotion of any charltable purpose for the benefit of the community in Gosport and surrounding areas by the advancernent of education, protection and preservatlon of health. and the relief of poverty. sickness and distress. 14)TE 2 ACC￿l￿fIr￿ POLICIES (a) Accountin8 policies and standards The financial accounts are prepared under the historlcal cost convention In accordance wlth the: Charities (Accounts and Reports) Regulatlons 2008. Financial Reporting Standard 102 (FRS 102). Companies Act 2006 relating to small companles. and. statement of Recomrnended Practlce appllcable to charlties preparing accounts In accordance wlth FRS 102 (the SORP). The Charlty does not meet the SORP definition of a 'larger charity, and has opted not present a Staternent of Cash Flows. (b) Basis of preparation of the financlal accounts The accounts have been prepared on the basis of historlcal cost and the accruals concept to show a true and fair view of the Charity's financial p051tion and actlvltles. The accounts are expressed In pounds Sterlingj rounded to the nearest pound and include all the assets and liabilities under the control of the Trustees of Citizens Advice Gosport. Grants and donations received for specific projects are treated as restrlcted funds for use only In connectlon wlth the speclfied purpose5. (c) Golng concern The Charity's financlal account5 are prepared on the 8oln8 concern basis of accounting unless the Trustees intend to cease operations or have no realistlc alternatlve but to do so. In assessing whether the golng concern basls of accounting is appropriate. the Trustees take into account all avallable Informatlon about the f uture, which 15 at least. but not limited to. twelve months f rorn the date when the f Inanclal accounts are authopised for Issue. (d) Tanglble flxed assets and depreclation Assets whlch can be used for more than one year with an individual cost exceedlng £1,000 are capitalised at cost. Lesser amounts are chap8ed to the SOFA as incurred. Depreciation is calculated to write off these a55ets over thelr estlmated usef ul lives on the f ollowing bases and rates: Leasehold premlses Leasehold lrnprovements Electronic equlpment 5% straight Ilne 10% straight line 25% straight Ilne (e) Debtors Debtors are stated at the amounts due to the Charity at the balance sheet date. Prepayrnents are recorded for the proportion of tirne-based expenditures attributable to the ensuing year. 13 CITIZENS ADVICE GOSPORT (Limited by Guarantee) )TES TO THE ACCOUNTS Year ended 31 March 2024 NOTE 2 ACCWNTING POLICIES (continued) (f) Cash and cash equivalents This caption represents the amounts held in bank current accounts and cash at the balance sheet date together wit.h bank deposits on less than 90 days, notice. (g) Liabilities Liabilities are recognised as soon as an outflow of economic benef it is considered more likely than not to occur under a legal or constructive obligation committing the Charity to pay out resources. Creditors that are current liabilities are recognised at the settlement arnount expected to be paid at the balance sheet date. (h) Provision for liabilities When the Charity Is aware of circurnstances at the balance sheet date that are likely to result in an outflow of economic resources but the tirning or amount of such outflow 15 uncertain, provision for liabilities is made according the best estimates of the Trustees at the date the financial accounts are approved for issue. (i) Funds Grants and donations received for non-specific purposes or general f unding are available for utilisation at the discretion of the Trustees and are dealt with through the General Fund. Certain designated funds (see Note 3) have been created by the Trustees to ring-fence resources that are either not readily expendable or needed to cover possible future expenditures that cannot be recognised as liabilities under policies (E) or (h) above. Grants and donations received for specific charitable projects are treated as restricted funds available only for use on such specified projects. Oeficits on restricted funds are carried forward to the extent that the Trustees are satisfied that future fundinE will cover such def icits on a last-in-first-out basi5. { J) Income recognltion Income is brought Into account when it Is more likely than not that the economic benefit will accrue to the Charlty. A donation/grant received in advance of the expenditure it is intended to fund is recognised on receipt unless that donation/grant IS subject to per+ormance-related or other condltions that prevent immediate income recognition. Income received which cannot be recognised at the balance sheet date 15 deferred as a current liability. Individual amounts classifled as Other Incorne are disclosed separately if they are considered to be rnaterial. Grants that become receivable on the occurrence of a specif led f uture event are recognlsed in the financial accounts when that specified event has occurred and all the grantor's requirements associated with it have been complied with. Investment income representing bank deposit interest is recognised in the year in which it is earned. (k) Gifts-in-kind and intangible incorne Tangible assets received as gifts for use by the Charity with a market value of not less than £l.oee are treated as incorning resources at their actijal or estimated value including VAT where appropriate at the time the gift is made. Gifts of fixed assets are correspondingly capitalised in accordance with policy (d) above. Individual donations of goods wlth a value of less than £1,000 are not accounted for. Donated services are recognised as incorning resources insofar as another party Is bearing the financial cost of the resources supplied and the benefit is quantifiable and measurable. An equivalent cost is recorded under the appropriate expenditure caption in the Statement of Financial Activities. 14 CITIZENS ADVICE GOSPORT (Limlted by Guarantee) PK)TE5 TO THE ACCOUNTS Year ended 31 March 2024 KITE 2 ACcCL1NTI￿ POLICIES (continued) (l) Expendlture Expenditure is recognised when a liability is incurred or a constructive obligation arises that results in payment belng more likely than not to occur. (m) Value added tax (VAT) Since the Charity is not registered for VAT, the cost of all Input VAT is included with the expense to which It relates. {n) Penslon Coffdnltments The Charity operates defined contribution pension arrangements for certaln staff . These contrlbutions are charged 35 expendlture when they fall due and are invested separately from the Charity's assets. (o) Allocatlon and analysls of charltable support and adrninistrative charges Central expenditures for charitable support and administration are partly met through core funding and partly from attpibutions to restricted funds for centrally borne costs the amounts of which are normally negotiated with the respective funders. As shown in Notes 10 and 13, the indirect costs charged to restricted funds represent spendlng on charitable support while the remainlng charges represent general admlnistratlve costs. Support charges are based upon an approprlate proportion of the cost of Staff salaries and ovepheads Incurred that are indirectly attributable to the Charity's restricted actlvltles. {p) Corporation tax The Charity is exernpted by tax law from Ilablllty to corporation tax on its operating surpluses and investment income whilst it pursues Its charitable objectives. KITE 3 NATURE AK) PURPOSE OF FUNDS Deslgnated f unds Funds have been deslgnated by the Trustees to rlng-fence resources to meet the identified need5 and risks to whlch the Charlty Is susceptible. (a) Leasehold remises and rovements Funds representing the carrying value of the investment in the Charity's operating prernlse5. (b) Leasehold dila idations and inf rastructure ref urbi5hment Funds set aside for refitting the leasehold premises and related Infpastructure, recognising that over time requirernents change and there is a need for regular major ref urbishment. (c) Biddln and cash f low Funds set aside to support new servlce provision either (l) to prove viabllity before grant agreement is signed or (2) to flnance the up-front costs for grants that are paid In arrears. (d) Covid rovlsion Arnount set aside to provide for specific costs to be incurred as a consequence of the Covid-19 pandemic. Thls fund was fully utilised in 2023 and was closed at 31 March 2023. (e) Cost-of-livin rovision Amount set aside to provide for additional resources required In 2023124 due to the cost-of-livlng crisi5. (f ) Debt Advlsor Service Enhancement Provlslon of advice to cllents who are In debt. 15 CITIZENS ADVICE GOSPORT Limited by Guarantee) M)TES TO THE ACCOUNTS Year ended 31 March 2024 ITE 3 NATURE AND PURPOSE OF FUNDS (continued) Restricted f unds The principal project funds listed below are restricted funds the income for which is provided by contnibutions shown in Note 12. Their purposes are to provide the following services and support: (g) Mone Advice Matters Provision of a rnoney advice and homeless prevention service to individuals referred by the Housing Department of Gosport Borough Council. (h) 14elfare Benef its Advocac Provision of a specialised welfare benefits service to Gosport residents who need help to Make and manage their welfare benefit claims. (i} Citizens Advice Ham shire in artnershi with Macmillan Cancer Su Provision of advice to cancer sufferers, their farnilies and carers. (j) Pathwa s Training and support to help people obtain employment. (k) Debt S ecialist Training a debt specialist and providing specialist dèbt advice funded by the Money Advice and Pensions Service in conjunction with Citizens Advice. (l) Hoffle and Nell A service fundÈd by utility companies to help people have a comfortable and safe home environment especially after being discharged from hospital. (rn) Outreach A service funded by the National Lottery to provide advice services in locations across the Borough of Gosport. (n) Kickstart A governrnent scheme to provide funding to create new six-month job placements for 16 to 24 year olds on Universal Credit who are at risk of long term unemployment. ital Inclusion Provision of support to enable local residents to acce55 and use the internet. ort NOTE 4 CRITICAL JUDGEMENTS AND ESTIMATION UNCERTAINTIES Judgements No judgements have been made by the Trustees that would have a significant effect on the amounts recognised in these financial accounts other than the continued fflaintenance of designated funds (see Notes 3 and 10) and the estimation uncertainty below. Estimations In the opinion of the Trustees, there are no key sources of estimation uncertainty that cornport significant risk to the carrying value of assets or liabilities Wlthin the ensuing f inancial year. 16 CITIZENS ADVICE G05PORT (Limited by Guarantee) P￿TEs TO THE ACC¢JJNTS Year ended 31 March 2024 PKITE 5 TANGIBLE FIXED ASSETS 2024 2023 Leasehold premises and Imp- Electronlc rovement Leasehold premises and lThp- Electronic ui Cost or valuation Balance at beginning and end of year 169,496 6,428 175.924 169.496 6.428 175,924 Depreciation and ifflpairments Balance at beginning of year Charge f or year 146.665 7,611 5.857 571 152, 522 8. 182 139.054 7,611 4, 940 917 143, 994 8,528 Balance at 31 March. 154,276 6,428 168, 704 146,665 5.857 152.522 Net book value At 31 March, £ 15.220 £ 15,220 £ 22,831 £ 571 £ 23,402 KITE 6 DEBTORS 2024 2023 Trade debtor5 Prepayrnents and accrued income 7,363 13,692 12,824 4.966 £21,055 £17.790 IKITE 7 CASH APKI CASH EWIVALENrs 2024 2023 Bank current account Easy Access account5 35-day notlce accounts Cash In hand non-interest earning interest earning Interest earning 25,961 65.762 108, 967 43 20,928 85.378 125,293 £200,733 £231.599 I*)TE 8 - CREDITORS: Amounts falling due wlthln one year 2024 2023 Trade credltors Taxation and Social Security Other credltors Accrued charges 7,323 5,156 1,046 386 10,431 3.997 1.119 1,968 £13.911 £17,515 17 CITIZENS ADVICE GOSPORT ( Limited by Guarantee) PXITES TO THE ACCOUNTS Year ended 31 March 2024 ITE 9 PROVISION FOR LIABILITIES 2024 2023 Employment dispute (see Note 18) £20, 509 PX)TE 10 TOTAL FUNDS Movement in year ended 31 March 2024 Balances brought forward Direct Allocated Incoming resources support resources ex ended costs Balances carried Transf ers forward Unrestricted General f und 112,936 211,276 (203.424) 28,389 (41,300) 107,877 Designated f unds: Leasehold premises and related irnprovements Leasehold dilapidations and ref urbishment Cost of Living provision Bidding and cash flow Debt Advisory Service Enhancement 22.831 (7,611) 15.220 35,000 14,000 25,00e 35.eoo {15.300) 1.300 25,000 40,0oe 40,900 96,831 (22,911) 41.3eo 115,220 209.767 211. 276 (226, 335) 28, 389 223,097 Restricted Money Advice Matters Welfare Benef its Advocacy Citlzens Advlce Hampshire in partnership with Macmillan Cancer Support Pathways No kjrong Door Home and well Lottery f unded Outreach Digital Inclusion 35,000 (30,864) (4,136) (11.996) (3,004) 15,000 23,854 10,085 8,000 33,960 (19,837) (4,017) (6,606) (3,479) (6,565) (1,435) (28,183) (5.777) (9,433) (567) (16,002) (5,974) 10,000 21.976 25,000 132. 875 (129,486) (28,389) £234,767 £344,151 £(355,821) £ £223,097 18 CITIZENS ADVICE GOSPORT (Limlted by Guarantee) IK)TES TO THE ACCOUNTS Year ended 31 March 2024 IKITE 10 TOTAL FUNDS (continued) Movement in year ended 31 March 2023 Balances brought forward Direct Allocated Incming resources support resources ex ended costs Balances capried Transf ers forward Unrestrlcted General f und 104,463 142,913 (188.461) 55.901 (1,880) 112,936 Designated f ullds: Leasehold premises and related improvernents Leasehold dilapidations and ref urbishment Cost of Living provision Bidding and cash flow Covid provision 30,442 (7.611) 22.831 49.053 (14.053) 14.000 35.00e 14,090 25.000 25,000 17.008 (18.933) 1.933 121,495 (26,544) 1,880 96.831 225,958 142, 913 (215,005) 55,901 209. 767 Restricted Money Advlce Matteps Welf are Benef Its Advocacy Cltlzens Advice Hampshire In partnership with Macmillan Cancer Support Pathways Debt speclalist Home and well Outreach Klckstart 35,000 38.000 (28,325) (6.675) (13.888) (9.192) 15.000 17. 8e3 52.084 15,673 29,267 10, 000 15.082 (16.328) (1.475) (27,530) (24.554) (12,878) (2,795) (22,791) (6.476) 10.ooe (10.348) (4.734) 212.909 (132,008) (55,901) 25.000 £225,958 £355,822 £(347,013) £ £234, 767 )TE 11 - rK)NATIONS Year ended l March 2024 Year ended 31 March 2023 Unre5trlc- Restrict- Total Unrestric- Restrlct- Total d fun fund £ ted funds ed funds funds Monetar Gosport Borough Council: Core funding Miscellaneous donations Intan ible Independent examiner, 5 f ees 123.500 493 123.500 493 112,510 643 112, 510 643 1.000 1,000 1,000 £124,993 £124,993 £114. 153 £114.153 19 CITIZENS ADVICE GOSPORT (Lirnited by Guarantee) I￿TEs TO THE ACCOUNTS Year ended 31 March 2024 NOTE 12 INCOME FRthY CHARITABLE ACTIVITIES Year ended 31 March 2024 Unrestric- Restrict- Total ted f unds ed f unds f uftds Year ended 31 March 2023 Unrestric- Restrict- Total ted f Lsnds ed f unds funds Citizens Advice Hampshire in partnership with Macrnillan Cancer Support Money Advice Matters Citizens Advice Hampshire: Healthwatch Outreach/No Wron8 Door Benef its advocacy Money Saving Expert Charity Home & Hell Pathways Money Advice Servlce Energy Advice Programme Digital Inclusion Project Kickstart TNL Community Fund Food and energy voucher distribution 23.854 35,000 23,854 35,000 17,803 35.000 17,803 35,000 1, 150 1,150 8,000 2,550 2,550 10,000 38,000 7,395 29,267 52.084 15,673 8,oeo 10,000 38.e00 7,395 33,961 10,085 33,961 10,085 29,267 52,084 15,673 14,280 14,280 21,976 21,976 15,082 15,082 39,586 39,586 15,916 15,916 15,005 15,005 £70.932 £132,876 £203, 808 £24,950 £212,909 £237,859 NOTE 13 EXPENDITURE ON CHARITABLE ACTIVITIES Year ended 31 March 2024 Unrestric- Restrict- Total ted f und ed fund5 f unds Year ended 31 March 2023 Unrestric- Restrlct- Total ted f unds ed f unds f und5 Payroll and related cost s ( Note 14) Occupancy expenses (Note IS) Personnel expense5 (Note 16) Of f Ice and general expenses (Note 17) 154, 227 19,127 5, 124 128,138 282,365 19,127 5,529 141,271 15,841 7,929 123,734 2,642 200 265,005 18,483 8,129 405 47,857 943 48.800 22,365 5.432 27,797 226,335 Reallocation of support costs (28,389) £197,946 £157,875 £355,821 129,486 355,821 187,406 132,008 319.414 28,389 (55,901) 55,901 £131. 505 £187, 909 £319,414 20 CITIZENS ADVICE GOSPORT (Limited by Guarantee) Pa)TES TO THE ACC(KINTS Year end￿ 31 March 2024 )TE 14 PAYROLL APK) RELATED COSTS Year ended 31 March 2024 Unrestrlc- Restrlct- Total ted f unds ed f unds f unds Year ended 31 March 2023 Unrestric- Restrict- Total ted funds ed funds f unds Gross Managerial & administration Advice and training 60, 160 84,158 9,812 108, 936 69.972 193.894 39,100 93,074 20,584 59.684 94. 810 187,884 144,318 118,748 263,866 132,174 115. 394 247. 568 other a roll cost National insurance Penslon contrlbutlons 6.733 3,176 7,269 2,121 14.002 5,297 6.891 2,206 6.402 1,938 13.293 4. 144 £154,227 £128,138 £282.365 £141.271 £123. 734 £265,005 )TE 15 OCCUPANCY EXPENSES Year ended 31 March 2024 Unrestric- Restrlct- Total ted f unds ed f unds fund Year ended 31 March 2023 Unrestric- Restrict- Total ted f unds ed f unds funds Rent and roorn hire Servlce charges & maintenance ater and sewepage Heat and lighting Equipment expensed Cleaning Amortlsatlon and depreciation Equipment (jther 2,642 2,642 1.125 632 3.185 1.495 529 5, 222 571 2.729 7.611 798 172 1,495 529 5.222 571 2,729 7,611 798 172 1,125 632 3,185 2.090 ,527 282 2,090 8.527 282 £19. 127 £19, 127 £15,841 £2, 642 £18.483 P*)TE 16 PERSONNEL EXPENSE5 Year ended 31 March 2024 Unrestrlc- Restrlct- Total ed funds ed funds f unds Year ended 31 March 2023 Unrestric- Restrict- Total ted funds ed funds funds Staff events Recrultrnent Travel expenses Training Employee Asslstance Prograrnme Hospitallty and staff welfare Legal and professional fees S &Vother 1. 392 544 2, 187 284 69 630 1,392 544 2.562 314 69 630 1,133 2, 723 1. 132 825 1,133 2.841 1,214 825 118 82 375 30 616 1.500 616 1,500 18 18 £5.124 £405 £5,529 £7.929 £200 £8,129 21 CITIZENS ADVICE GOSPORT (Limited by Guarantee) P4)TES TO THE ACCOUNTS Year ended 31 March 2024 NOTE 17 OFFICE AND GENERAL EXPENSES Year ended 31 March 2024 Unrestric- Restrict- Total ted funds ed funds f unds Year ended 31 March 2023 Unrestric- Restrict- Total ted f unds ed f und5 f unds Printing and stationery Equipment repairs and renewals Subscriptions Citizens Advice fees and publications Postage and telephone Insurance IT Support and Software Support services Miscellaneous expenses Governance costs: statutory fees and AGM 50 Independent examiner, s f ees 1,000 Promotional costs 40 Payroll service and bookkeeping 3,089 HR support 2,674 staff seconded f rom fellow charity Subcontract advice services 1,777 1, 862 968 1,783 1,975 968 1,764 3,669 85 1,770 3,669 85 113 2,464 3,435 2,797 4,422 209 288 58 264 2,673 3,723 2, 855 4.686 2,897 2,548 2,326 3,899 3,155 759 859 875 269 1.240 1,464 3,756 3,423 2.595 5,139 4,619 759 958 963 50 1,0oe 209 1,000 54 209 1,000 773 719 3,089 2,674 10, 155 12,176 10, 155 12,176 £47, 857 £943 £48,800 £22,365 £5,432 £27,797 KITE 18 EXCEPTIONAL CHARGE 2024 2023 Employrnent dlspute: Arnount expended in the year Provision for liabilities (see Note 9) 7,890 20,509 £27, 599 The Charity was the defendant in an employment dispute that was initiated in October 2022 and was finally settled in October 2023 including legal fees in the arnount shown above. )TE 19 OTHER PERSONNEL INFORMATION Year ended 31 March 2024 Managerial Advice & and admin trainin Year ended 31 March 2023 Managerial Advice & Total and adfflin trainin Total staff employed during the year: Average number Full-time equivalent 12 li 14 10 No individual ernployee, s emoluments exceeded £60,008 p. a. (2023: £60,eeo). No trustees, nor anyone connected with them, received any remuneration in connection with their services as trustees of the Charity during the year (2023: £nil). 22 CITIZENS AI)VICE GOSPORT (Limited by Guarantee) )TES TO THE AccouKrs Year ended 31 March 2024 PKITE 19 OTHER PERso￿lEL INF