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Trustee Annual Report and Accounts
Financial Year 2023-2024
Supporting children, young people and their families living in North Devon and the Torridge area who have experienced the death of someone close to them.
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Contents Page
Note from the Chair 3
Report of the Trustees 4
Statement of Public Benefit 6
Report of the Independent Examiner 17
Statement of Financial Activities and
Notes to the Accounts
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Note from the Chair
This year has been one of significant transformation for FiG. We were delighted to welcome our new CEO, Naomi Jefferies, in May 2023. Naomi has adeptly guided us through numerous changes in staff, office and service operations. We are optimistic about a period of stability in 2024/2025.
One of the most notable changes was our relocation in September 2023 from Bideford to Castle Lodge in Barnstaple. The lodge required extensive renovations, but thanks to the generous contributions from local businesses, the dedication of our volunteers, and the hard work of our staff and their families, we now have a welcoming office space. This new office allows us to better support families and young individuals, providing a base for support, meetings and daily operations.
In June, we bid farewell to Abi Mandeville, our FSO, who embarked on her travels. We welcomed Etelka Moon as our new FSO in September, along with Jo Bradford as our new administrator. Both have brought invaluable expertise and skills to our team.
Our profile in the community has grown through various fundraising initiatives, training events and Clare Maynard’s excellent communications work. This increased visibility is crucial, as it ensures that those in need are aware of who we are, what we do, and how to reach us. Our referral rate has risen by 35% and continues to grow.
In response to feedback from the children and families we support, as well as other charities, and due to the increasing complexity of referrals, we reviewed our support offerings. After a six-month pilot of different bereavement support methods, we conducted a thorough review. Moving forward, we will continue group support for primary children and parents and expand our services to include support in schools (primary, secondary, and college settings), art workshops for creative grief exploration, and outdoor sessions for bereaved young people to connect through shared activities. We will keep adapting and evaluating our support to best meet the needs of those we serve. This has also led us to review our staff skills to ensure we provide the highest quality support for bereaved families in Northern Devon.
Our incredible staff team has risen to these challenges. I want to express my deepest gratitude for their hard work and dedication in managing these changes. We are confident that these service improvements will greatly benefit our bereaved families, and we are immensely grateful to our team for making this possible.
Lastly, a heartfelt thank you to our wonderful volunteers. Your endless hours of fundraising and family support, utilising your skills and talents, are invaluable to FiG and the families we support. You are truly amazing. Thank you.
Tracey Elliott Chair of Trustees Families in Grief (FiG)
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Families in Grief - Trustees’ Annual Report for the period 1st April 2023 to 31[st] March 2024
Charity name: Families in Grief (FiG)
Charity registration number: 1116474
Our approach
Our overarching mission is to ensure that all bereaved families in North Devon and Torridge receive the support they need, when they need it – free of charge and tailored to meet the developing needs of the children, young people and adults in their family.
Our work has two strands – direct bereavement support work with families, and education and resources for the professionals and agencies supporting them so that they have the skills and understanding to help when needed.
Objectives and Activities
| SORP reference |
||
|---|---|---|
| Summary of the purposes of the charity as set out in its governing document |
Para 1.17 | The purpose of Families in Grief (FiG) is to: Provide a credible and high-quality bereavement support to service to all grieving families in need of our help. To better educate and support professionals who come into contact with bereaved children and young people. To improve family relationships after a member of the family dies, to reduce bereaved families’ feelings of social isolation, and to improve a child or young person’s engagement with school. To ensure all families and professionals working with families in north Devon and the Torridge area are aware of FiG’s services. |
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Summary of the main activities in Para 1.17 During the last financial year, FiG has piloted and and 1.19 relation to those purposes for the evaluated new support initiatives in conjunction with public benefit, in particular, the traditional bereavement support groups. These activities activities, projects or services have aimed to bring bereaved children, young people and identified in the accounts. parents/carers together – as a family or as part of a wider group with the commonality being the experience of bereavement.
The purpose being to reduce loneliness, support the understanding of and moving forward within grief, improve family relationship and foster engagement with school/college and the wider community.
Main direct bereavement support activities:
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Children’s groups – 6-week programme (with concurrent parent’s/carer’s support group)
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Teens group (including outdoor activities and crafts) (with concurrent parent’s/carer’s support group) .
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Well-being walk and outdoor activities for primary age children and parents/carers
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8 week ‘exploring grief through art’ workshop for bereaved teens and young people.
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8-week outward bounds programme for bereaved teens and young people – supported by bereavement support workers.
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Surfing group for older primary and younger secondary aged bereaved young people.
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Regular drop-ins at local secondary schools and colleges with referrals from pastoral teams.
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Specific support group for children and parents who have experienced the death of a baby.
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Weekly bespoke 1:1, small group and family dropins and scheduled support sessions at the FiG offices.
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Primary school assemblies.
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Telephone support.
Main training and support for professionals working with bereaved children, young people and families in FiG’s locality:
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Delivery of specific training programmes and case study discussion focusing on supporting bereaved children/young people and families. This has been delivered to schools, colleges, GPs surgeries, hospice care team, CAMHS and children’s home staff.
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1:1 support and modelling in schools/colleges
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Goldfish bowl skills training for trainee GPs
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Provision of resources for front line professionals to use when involved in bereavement support work.
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Para 1.18
The trustees of FiG confirm that they have had due Statement of public benefit regard to the guidance issued by the Charity confirming whether the trustees Commission on public benefit. Throughout the year, have had regard to the guidance we have diligently ensured that our activities align issued by the Charity with these guidelines, focusing on delivering tangible Commission on public benefit. benefits to the community we serve. Our commitment to transparency, accountability, and the well-being of our beneficiaries remains at the forefront of our operations.
Additional information (optional)
Contribution made by volunteers
| SORP reference |
||
|---|---|---|
| Contribution made by volunteers | Para 1.38 | FiG have 30 trained volunteers who support the work of the FiG staff team. Volunteers have a range of professional skills and experience, which they offer through engagement in the following activities: Delivering training to school staff and trainee GPs Attending information and fundraising events and running informal activities for children Front-line bereavement support through bereavement support groups, well-being walks, art workshops, outward-bound activities and bespoke work with families Baking cakes/creating prizes for fundraising events Helping organise and run fundraising events Support with grant writing |
What our volunteers say…
“I was buzzing after helping with the outdoor activity teenager group. Just seeing how they grew and connected as the weeks progressed was like golddust. The more mud and the more time outside – the better!”
“Lovely to attend the FiG training [on supporting parents]. It was so helpful to listen to the experiences of others and share. Lovely to meet new faces too”
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Bringing impact to life – Case Study 1
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Achievements and Performance
| SORP reference | ||
|---|---|---|
| Summary of the main achievements of the charity, identifying the difference the charity’s work has made to the circumstances of its beneficiaries and any wider benefits to society as a whole. |
Para 1.20 | FiG has achieved success in three main areas during this financial year: Providing effective, tailored bereavement support to an increasing number of children, young people, parents and carers within North Devon and Torridge Ensuring professionals working directly with bereaved children, young people and parents/carers have the skills, knowledge and access resources necessary to best provide support Increasing the profile of Families in Grief within the community The first benefit of this has been to ensure there is an accessible face-to-face children’s, young person’s and families’ bereavement support in place within the North Devon and Torridge area. Secondly – that the support is effective and meets the specific needs of the service users and thirdly that a wider range and number of people are aware of the service and how to access or refer to this when bereavement support is needed. During the financial year 23-24: 115Referrals were received 155Families received direct support 773Supportive phone calls/emails were made to families 8,656Downloads of support information from the FiG website 150Professionals were supported/trained |
Additional information (optional)
You may choose to include further statements where relevant about:
| Achievements against objectives set |
Para 1.41 | The key objective set by trustees during this financial year was to evaluate the effectiveness and impact of the traditional bereavement support services, in respect to the changing needs of the client group post covid. A 9-month pilot phase was implemented trialling arange of newand adapted |
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| support activities and evaluating these in relation to the charity’s 4 main objectives. A cost-benefit analysis was undertaken and focus groups run to obtain and explore feedback. As a result, the support offer has been revised to best meet changing need and increase accessibility. |
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|---|---|---|
| Performance of fundraising activities against objectives set |
Para 1.41 | Trustees agree that during the financial year 20% of funds would be raised through direct fundraising and donations generated by the work of the staff team and volunteers. This target has been met and succeeded, with 27% of the total charity income being generated by fundraising and donations during the financial year 2023-34. |
Ilfracombe Round Table raised £10,000 for FiG at the Ilfracombe Beer Fest, May 2023
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Bringing impact to life – Case Study 2
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Financial Review Page 11
| Review of the charity’s financial position at the end of the period |
Para 1.21 | During the financial year 23-24, a total income of £149,483 was generated through grants, fundraising and donations. FiG’s total expenditure was £130,107. £19,376 was carried over to the next financial year to support projects scheduled for the summer period. At the end of the financial year, in line with the Trustees policy to hold approximately 6 months costs in reserve, the charity reserves were set at £77,000. |
|---|---|---|
| Statement explaining the policy for holding reserves stating why they are held |
Para 1.22 | It is Families in Grief’s policy to hold a minimum of 6-months necessary on-costs (including salaries) in reserve. These are held to ensure there is time for staff and trustees to seek additional funding, should there be a decrease in funding or when a major grant comes to an end. This provides security for staff and is important to enable the recruitment and retention of staff. This also provides a margin for additional costs that arise due to unexpected factors out of the charity’s control e.g. rising utility costs. |
| Amount of reserves held | Para 1.22 | For the financial year 2024/25 the Trustees have set the reserves at £88,000 in line with anticipated increases in expenditure and income growth. |
Additional information (optional)
| The charity’s principal sources of funds (including any fundraising) |
Para 1.47 | Families in Grief is funded primarily by large to medium grants including a three year National Lottery continuation funding grant alongside other major funders such as BBC Children in Need, the Royal Masonic Trust, Trusthouse and local funders such as councillor grants, town councils and local supermarkets. Alongside grant funding, the charity has increased income from fundraising and donations. In the financial year ending March 2024, 27% of income was raised through non grant sources of funding and Trustees anticipate that this percentage will increase in the current year with key fundraising events scheduled and an increase in donation income through greater community awareness of the charity’s work. |
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| A description of the principal risks facing the charity Page 12 |
Para 1.46 | The CEO and Trustees maintain a dynamic risk register which covers key risks across governance, finance and operational aspects of the business. This is reviewed formally on a quarterly basis and updated in the intervening period as and when risk factors change. This is in accordance with guidelines issued by the institute of Risk Management and the Charity Commission. The principal risk facing the charity is threat to medium/long term income due to increased competition for funding both from grant funders and from direct fundraising activities. Families in Grief is not supported by any statutory funding or on-going trust or legacy funding and relies 100% on fundraising and grant donations. |
|---|---|---|
| A description of the principal risks facing the charity |
Para 1.46 | The CEO and Trustees maintain a dynamic risk register which covers key risks across governance, finance and operational aspects of the business. This is reviewed formally on a quarterly basis and updated in the intervening period as and when risk factors change. This is in accordance with guidelines issued by the institute of Risk Management and the Charity Commission. The principal risk facing the charity is threat to medium/long term income due to increased competition for funding both from grant funders and from direct fundraising activities. Families in Grief is not supported by any statutory funding or on-going trust or legacy funding and relies 100% on fundraising and grant donations. |
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Bringing impact to life – in their own words
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Structure, Governance and Management Page 14
| Description of charity’s trusts: |
The FiG constitution as revised on 26/1/23 outlines the structure, governance and management of the trustee board. FiG is administered by a board ofelected trustees. |
|
|---|---|---|
| Type of governing document | Para 1.25 |
Trust deed |
| How is the charity constituted? |
Para 1.25 | Registered charity |
| Trustee selection methods including details of any constitutional provisions e.g. election to post or name of any person or body entitled to appoint one or more trustees |
Para 1.25 | FiG’s constitution states that at any one time there shall be at least three trustees. Every trustee is appointed for a period of two-four years by a resolution of the trustees passed at a special meeting. Trustees are selected through a robust interview process. The skillset of potential trustees is assessed in relation to anticipated skill gaps/areas for development and selected Trustees must have regard to the skills, knowledge and experience for the effective administration of the charity. Appointment of a new trustee requires the majority vote of the current trustee board. |
Additional information (optional)
| Policies and procedures adopted for the induction and training of trustees |
Para 1.51 | Every new Trustee receives in-house induction, a trustee pack and training as a new volunteer including the areas of safeguarding and GDPR. Ongoing training is assessed annually and provided (or in-between if a need is highlighted). Training such as GDPR, safeguarding, safer recruitment, etc. |
|---|---|---|
| The charity’s organisational structure and any wider network with which the charity works |
Para 1.51 | Families in Grief has six trustees – four of whom have official roles: Chair Vice Chair Treasurer Safeguarding Lead. There are five employed part-time members of staff working directly for Families in Grief: CEO 2x Family Support Officers Administrator, finance officer and volunteer coordinator Communications and Fundraising Officer |
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Reference and Administrative details
| Charity name | Families in Grief |
|---|---|
| Other name the charity uses | FiG |
| Registered charity number | 1116474 |
| Charity’s principal address | Castle Lodge, North Walk, Barnstaple, Devon EX31 1DF |
Names of the charity trustees who manage the charity
| 1 2 3 4 5 6 7 8 |
Trustee name | Office (if any) | Dates acted if not for wholeyear |
Name of person (or body) entitled to appoint trustee(if any) |
|---|---|---|---|---|
| TraceyElliott | Chair | Families in Grief trustee board | ||
| Alison Smith | Vice Chair Acting Treasurer since April 2024 |
Families in Grief trustee board | ||
| Maureen Elsom | Safeguarding Lead Trustee |
Families in Grief trustee board | ||
| Karen Hutton | Families in Grief trustee board | |||
| Nicola Geddes | Families in Grief trustee board | |||
| Nichola Rose | Joined June 2024 |
Families in Grief trustee board | ||
| Toby Slater | Treasurer until April 2024 |
Until April 2024 | Families in Grief trustee board | |
| Lesley Rolfe | Until August 2023 |
Families in Grief trustee board |
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Name of chief executive or names of senior staff members (Optional information) Naomi Jefferies – CEO (appointed 2/5/23) ~~Pe~~
Declarations
The trustees declare that they have approved the trustees’ report above.
Signed on behalf of the charity’s trustees
Signature(s) Alison Smith Full name(s) Tracey Elliott Position (eg Secretary, Chair of Trustees Vice Chair of Trustees Chair, etc) Date 16/9/2024 ~~|~~
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Families in Grief: Year End Accounts 2023-2024
| Receipts | Unrestricted | Restricted | Total | 2022-2023 | |
|---|---|---|---|---|---|
| Grants | 5 | — | £106,920 | £106,920 | £77,933 |
| Donations | £31,769 | £31,769 | £17,766 | ||
| Fundraising Other Total Receipts: |
6 | £8,250 £2,545 £42,563 |
soe —— £106,920 |
£8,250 £2,545 £149,483 |
£5,037 £629 £101,365 |
| Payments: | Unrestricted | Restricted | Total | 2022-2023 | |
| Salaries | 7 | £6,622 | £97,496 | £104,118 | £82,750 |
| Venue Hire, Resources, Activities | £1,210 | £2,662 | £3,872 | £3,229 | |
| ITandCommunications | £969 | £2,894 | £3,863 | £4,092 | |
| Training | £500 | £581 | £1,081 | £1,096 | |
| Travel | £691 | £2,479 | £3,169 | £1,484 | |
| Fundraising Costs | £164 | £335 | £500 | £707 | |
| Advertisingand Marketing | £496 | £640 | £1,136 | £670 | |
| Office Costs | £810 | £4,277 | £5,086 | £4,336 | |
| Rent Insurance |
£0 £1,187 |
£2,517 £500 |
£2,517 £1,687 |
£2,700 £1,532 |
|
| 2024WinterCharity Ball costs | £676 | £0 | £676 | — | |
| Memberships and Subscriptions | £180 | £238 | £418 | £302 | |
| DBS | £200 | £373 | £573 | £153 | |
| BankCharges | £36 | £30 | £66 | £72 | |
| Sundries | —_ | — | —_ | — | |
| £13,741 | £115,020 | £128,762 | £103,124 | ||
| Asset Purchases: | |||||
| Equipment | £1,160 | £186 | £1,345.60 | £2,605 | |
| Fixturesand Fittings | —_— | —_— | — | ae | |
| Total Payments: | £14,902 | £115,206 | £130,107 | £105,729 | |
| Unrestricted | Restricted | Total | 2022-2023 | ||
| Net receipts /Payments | £27 662 | -£8,286 | £19,376 | -£4,364 | |
| Cash funds broughtforward | £124,873 | £22,938 | £147,811 | £152,175 | |
| Cash funds carried forward: | £152,534 | £14,652 | £167,186 | £147,811 | |
| Cash at bank and in hand: | |||||
| Cash Account | £43,514 | £14,652 | £58,166 | £75,802 | |
| Gold Account (Reserves) | £109,015 | £109,015 | £72,004 | ||
| PettyCash | £5 | £0 | £5 | £5 |
Families in Grief 2023-2024 Accounts
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Notes to the Accounts for the year ending 31st March 2024
1. Preparation of the accounts:
These accounts are prepared on a receipts and payments basis.in accordance with section 133 of the
2. Reserves Policy:
The Trustees annually review the charity's need for reserve funds in line with the guidance issued by
Amount currently held in reserves: £77,000
3. Risk Policy:
Families in Grief has completed a risk register covering Governance, Financial and Operational matters as part of the overall business plan. This is in accordance with guidelines issued by the institute of Risk Management and the Charity Commission and is available to view in the Families in Grief office.
4. Depreciation Policy:
Tangible fixed Assets costing more than £100 are capitalised with depreciation commencing in the first full year of ownership using the straight-line method over a5 year period.
| FixedAssetopening Balance: | £4,572 |
|---|---|
| Purchases | £1,346 |
| Total: | £5,918 |
| Less Depreciation charge forthe year: | £1,596 |
| ClosingNBVofFixed Assets: | £4,322 |
| Fixed Assets by Category: ~~~ Amount Equipment |
£4,288 Fixtures and Fittings £34 |
| Total: £4,322 aGL |
Families in Grief 2023-2024 Accounts
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5. Restricted Funds:
Restricted Funds are received for a specific purpose within the objects of the charity & have been accounted for separately. All income has therefore been shown as restricted where the donor has stated it can only be used for a specific purpose:
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Funding Body: Opening Received Expenditure Closing
Balance Balance
Lottery £7,404 £84,100 £91,504 £0
Awards for All £9,021 £0 £6,955 £2,066
Norman Family Trust £1,453 £0 £1,453 £0.00
Northam Town Councll £750 £0 £750 £0
Barnstaple Town Council £500 £400 £900 £0
Albert Hunt Trust £2,000 £2,000 £2,000 £2,000
Morrisons £1,810 £0 £317 £1,493
Masonic Charitable Trust £0 £5,000 £5,000 £0
Northbrook £0 £6,000 £0 £6,000
DCC Councillor Grant £0 £640 £390 £250
Griffith £0 £500 £294 £206
Screwfix £0 £5,000 £5,000 £0
NDDC Locality grant £0 £500 £143 £357
DCPA police grant £0 £2,380 £500 £1,880
Asda grassroots £0 £400 £0 £400
Total: £22,938 £106,920 £115,206 £14,652
Grants are restricted to help with the following projects:
Funding Body: Restrictions
Lottery , Director | Admin & Comms | FSO Salary c
Awards for All Group Costs
Norman Family Trust Family Journeys
Northam Town Council Family Joumeys
Barnstaple Town Council Group Costs
Albert Hunt Trust Operating Costs
Morrisons Training (Co-ordinator or similar)
Masonic Charitable Trust Operating Costs
Northbrook Group Costs
DCC Councillor Grant Garden and outdoor work at new office
Griffith Resources
Screwfix Office relocation
NDDC Locality grant Beach run promotional materials
DCPA police grant Children's book resources
Asda grassroots Resources
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Government grants received in this financial year:
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Families in Grief 2023-2024 Accounts
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6. Other Income:
Other Income for the year is as follows:
| 6. Other Income: Other IncomeIncome for thethe year is as follows: |
|||
|---|---|---|---|
| OtherIncome | Unrestricted | Restricted | Total |
| Training | £250 | -— | £250 |
| Gift Aid | £93 | — | £93 |
| Bank Interest Total: i |
£2,202 £2,545 |
wooe a |
£2,202 £2,545 eean |
- Salaries and associated costs: Salaries and associated costs for the year is as follows:
| Salaries Salaries |
Unrestricted £5,333 |
Unrestricted £5,333 |
Restricted £93,997 |
Total £99,330 |
|---|---|---|---|---|
| Employer's NI Contributions EmploymentAllowance |
£1,134 —— |
£6,770 -£5,000 |
£7,904 -£5,000 |
|
| Employer’s Pension Contributions | £155 | £1,459 | £1,614 | |
| Payroll Charges Total: gee et |
— £6,622 |
£270 £97,496 EO |
Signed on behalf of the Trustees by: |CU List Dates: 28] | 2024
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eo (
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Tracey Ellio tk '
CHAIR of TRUSTER
AUS SMITH
TREASURER ,
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Families in Grief 2023-2024 Accounts
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