2023-03-31-accounts

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

ANNUAL REPORT 2022/2023

Financial year from 1 April 2022 to 31 March 2023

Companies House Registration Number: 05841344

Voluntary Action South West Surrey

Legal and Administrative Information Charity Registration Number: 1116293

Company Registration Number: 05841344

Registered Office: 39 Castle Street, Guildford, Surrey, GU1 3UQ

Auditors: Goldwins Limited, 75 Maygrove Road, London, NW6 2EG

Bankers: CAF Bank Limited, 25 Kings Hill Avenue, West Malling, Kent, ME19 4JO Redwood Bank Limited Suite 101, The Nexus Building, Broadway, Letchworth Garden City, Hertfordshire, SG6 3TA

Voluntary Action South West Surrey

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Voluntary Action South West Surrey Annual Report 2022/23

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N o t e s t o t h e F i n a n c i a l S t a t e m e n t s

Voluntary Action South West Surrey

Our Principal Funding Sources

NHS Surrey Heartlands ICB

Surrey County Council

Guildford Borough Council

National Lottery Big Lottery Fund

Waverley Borough Council

Catalyst

The Angling Trust

The Screwfix Foundation

Voluntary Action South West Surrey

The Chair’s Report

for the year ending 31 March 2023

For the 2022/23 Annual Report, VASWS Chair of the Board of Trustees, Ian Handy explains how the organisation not only survived but thrived beyond Covid-19.

As we reflect upon the past year, the impact of Covid on the VCFSE sector is still unfolding. What remains unequivocally clear is the invaluable role our sector plays in local health and care partnerships. We've ventured beyond our traditional boundaries, connecting with new communities, building trust, and forging enduring relationships, which contribute to the cohesion and social fabric of our communities.

Amidst the perennial challenge of funding, we've confronted other hurdles. Adapting to the evolving landscape of system architecture and working dynamics, we've vigilantly identified potential community gaps and promising business opportunities. This year we have still been in the foothills of our recovery phase, post pandemic, but our experiences have created a more flexible and resilient organisation going forward.

Our enhanced collaboration with health and care partners, as well as our role in local policy and delivery planning, including social prescribing services, empowers us to address local challenges together. Our primary mission is to support our local residents, and any funding constraints directly affect our broader contributions. We aim to influence local policies, always mindful of our symbiotic relationship with statutory partners.

The past year has brought stability to our operations, and we extend our gratitude to our joint chief executives, senior management team, and all our dedicated staff and volunteers. At the board level, we recognise the need to better mirror our diverse community, which will be a focal point in the year ahead. Together, we continue to evolve and strengthen our collective impact, realising the depth of our interdependence.

Ian Handy Chair of the Board of Trustees

In November 2022 Debbie Hustings resigned as Chair, and Ian Handy agreed to be appointed in her place.

“We've ventured beyond our traditional boundaries, connecting with new communities, building trust, and forging enduring relationships, which contribute to the cohesion and social fabric of our communities.”

Voluntary Action South West Surrey

The Joint CEO Report

for the year ending 31 March 2023

During a time of national change, the VASWS Joint CEOs reflect on a year where the organisation has continued to build on its relationships with voluntary and statutory partners across Guildford and Waverley. It has been a year where the Cost of Living crisis has had a huge impact on people’s wellbeing and where we are still seeing the lasting impacts of Covid-19.

This year has seen a year of staff stability, where we have built on our strengths and expanded our team of Social Prescribing Link Workers. We have experienced many more people coming to visit us at our Volunteer Centre in Guildford, but have also seen the end of our Welcome to Volunteering project.

Through our Welcome to Fishing Project, funded by the Angling Trust, we saw the volunteers’ confidence grow as they attended each session. As well as taking them out of their comfort zone in learning a new skill, it also gave them the opportunity to be in peaceful surroundings and escape daily life challenges. In a world where people feel isolated it gave them connection and friendship.

As part of our Welcome to Volunteering project, we set up a Photography Group to help people who have had setbacks and suffer from mental ill-health. The group was led by David Rose and met up for seven weekly sessions. These proved a great success with everyone working well together both from a creative point and of enjoying each other’s company.

We also received funding from Catalyst to run Wellbeing History Walks in Farnham and sessions at Hale Community Centre helping them with their Community Fridge and Pop Up Café. One volunteer in particular has gone from being out of work and isolated at home to volunteering every week at the Centre.

To celebrate Volunteers’ Week, we held a “Tea and Cake” afternoon at our office. It was a lovely afternoon with lots of volunteers popping in to have a chat and to enjoy some cake. It was nice to be able to hold a face-to-face event after the last two years where the majority of activities were held virtually. In addition, we ran two Volunteer Coordinator training sessions around Recruiting and Retaining Volunteers postCovid, which were very well attended.

In total we placed 407 volunteers this year and ran 21 networks with 299 people attending. By supporting Surrey County Council’s Surrey Warm Hubs project, our call for volunteers resulted in 140 people across Guildford and Waverley signing up via our volunteer database.

“With input from the staff team, we will spend the year ahead ensuring that we have updated our Business Plan and Strategy in order to remain current and able to react to situations as they arise.”

Voluntary Action South West Surrey

“This year has seen a year of staff stability, where we have built on our strengths and expanded our team of Social Prescribing Link Workers. We have experienced many more people coming to visit us at our Volunteer Centre in Guildford, but have also seen the end of our Welcome to Volunteering project.”

We continued to help build the capacity of our local voluntary and community organisations, which included giving funding and volunteering advice, help with governance and organisational structure, plus support with policies, procedures and organisational development. In total we provided this on 336 separate occasions during the course of the year.

In addition, we secured 800 Sim cards from Vodafone, giving people isolated in the community (including Ukrainian refugees) 6 months, free calls and data, and we are listed as an official collection point on the Vodafone website.

In the Social Prescribing team, we received 1823 referrals, an increase of 224 on last year’s referral number. We additionally supported 1413 new clients across Guildford and Waverley, and the team expanded to ten Social Prescribing Link Workers. Throughout the year, the Link Workers produced a monthly newsletter that was shared with other local organisations and service providers and distributed posters to GP surgeries helping to raise awareness of the support they offer.

We also completed the Data Security and Protection Toolkit, to demonstrate that the organisation is practising good data security and that personal information is handled correctly. This will increase compliance within the organisation and is essential when receiving NHS information for actions such as social prescribing, whilst also becoming more cohesive with ICS partners.

With input from the staff team, we will spend the year ahead ensuring that we have updated our Business Plan and Strategy in order to remain current and able to react to situations as they arise. We will also look to secure additional funding, partly to help us to expand our volunteering offer, but also to ensure that our organisation remains sustainable going forward.

As always, we would like to thank our commissioners for their ongoing support and also our brilliant staff team, volunteers and the Board of Trustees, who always work tirelessly to ensure that we provide the best service possible.

Caroline Keith

Joint CEO; Volunteer Development Manager

Ian Ross Joint CEO; Development Manager

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Voluntary Action South West Surrey
Appointed
Ian Handy
19 06 20
Samantha Appointed
Alford 01 11 22
Appointed Appointed
Katherine
02 06 20 Anna-Marie 24 11 20
Mary
Atkinson Resigned Davis Resigned
31 01 23 31 01 23
Alexander Appointed Deborah Appointed
Green 24 11 20 Hustings 07 05 19
Appointed
Adam 25 01 22
Watkins Resigned
24 10 23
Appointed
Company
Jane Weaver
Secretary
25 04 23
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VASWS Board of Trustees 2022/23

During the 2022/23 financial year, VASWS had seven Board members, with Ian Handy replacing Deborah Hustings as the interim and later permanent Chair of the Board. Samantha Alford also joined the Board, with Katherine Mary Atkinson and AnnaMarie Davis stepping down. Jane Weaver was appointed Company Secretary after the conclusion of the financial year.

Voluntary Action South West Surrey

VASWS Staff 2022/23

During the 2022/23 financial year, VASWS had 18 staff members in total. The year was a period of great stability amongst the organisation, and included the expansion of the Social Prescribing Link Worker team. The Senior Management Team remained in place, but the introduction of Joint CEOs has provided more structure to the organisational template.

Thahera Abdulahad	Office Manager
Francesco Agyei	Social Prescribing Link Worker
Christine Bruce-Reid	Social Prescribing Link Worker
Nicola Freeman	Social Prescribing Service Manager;Senior Management Team
Catherine Johnson	Social Prescribing Link Worker
Kate Jones	Social Prescribing Link Worker
Caroline Keith	Volunteer Development Manager;Senior Management Team; Joint CEO
Jonathan Knight	Social Prescribing Link Worker
Diana Rang	Social Prescribing Link Worker
David Rose	Volunteer Centre Coordinator
Ian Ross	Development Manager;Senior Management Team; Joint CEO
Helena Routledge	Social Prescribing Link Worker
Alice Sheppard	Welcome to Volunteering Coordinator
Ben Standring	Operations Manager
Helena Steenfeldt-Kristensen	Social Prescribing Link Worker
Rachel Truelove	Social Prescribing Link Worker
Jane Weaver	Finance Manager;Senior Management Team
Karina Young	Social Prescribing Link Worker

Voluntary Action South West Surrey

Our Projects

Social Prescribing

Social Prescribing aims to link our clients with local services and activities to support improvements in their health and wellbeing.

Welcome to Volunteering

Volunteering is an amazing opportunity to contribute to your community, help people, learn new skills, broaden your horizons and make friends. Volunteering is also a great stepping stone to paid work as it requires transferable skills which are valuable anywhere.

Welcome to Fishing

Welcome to Fishing aims to take individuals out of their comfort zone in learning a new skill. It allows for the opportunity to be in peaceful surroundings and escape daily life challenges, creating connection and friendship in an often isolating world.

“The growth of our projects has enhanced the service that we provide to the community and bolstered the stability of the organisation. We at Voluntary Action South West Surrey have championed a resilient, inclusive voluntary sector to enable residents, volunteers and the community to flourish.”

Caroline Keith , Joint CEO and Volunteer Coordinator

Voluntary Action South West Surrey

Our Mission Statement

As an infrastructure organisation we aim to strengthen the voluntary and community sector across South West Surrey. We support all members of the local community to access services to improve their health and wellbeing.

Our Vision

We at Voluntary Action South West Surrey will champion a resilient, inclusive voluntary sector to enable residents, volunteers and the community to flourish. We will address the wider determinants of health and wellbeing, enhancing accessibility and diversity.

Our Values

The organisation has committed to the following values:

Recognising and addressing barriers

Promoting equality, diversity and inclusion at all times

Forming collaborations across the sector to champion health and wellbeing

Respecting and valuing each other

Striving to be the best we can be

Voluntary Action South West Surrey

Core Delivery

Volunteer Centre and Volunteer Recruitment

The Volunteer Centre is the central physical hub of Voluntary Action South West Surrey, connecting potential volunteers with an array of placement opportunities. The centre itself is manned by our Volunteer Coordinator David Rose, along with his brilliant team of volunteers. It helps people to find the right volunteer role for them and works alongside the organisations who are looking to recruit volunteers across Guildford and Waverley, providing a bespoke service for anyone who needs help and support, including specialist advice to people struggling with mental health and other challenges.

Timeline of the 2022/23 Financial Year

Quarter 1 April June

Quarter 2

August

May

July

September

April 2022 – June 2022

We celebrated Volunteers’ Week with a Tea and Cake Afternoon at the Volunteer Centre.
We attended sessions at the Guildford Jobcentre Plus to talk to clients about the benefits of volunteering.
We were visited by the Halow Project, who came to the Volunteer Centre to hear about volunteering opportunities.

July 2022 – September 2022

There were two corporate volunteering events, with a total of 25 volunteers taking part.
We started a Photography Club in the office, under the Welcome to Volunteering project, providing an activity for its clients to learn a new skill whilst socialising with new individuals.
We continued running our Farnham History Walks, under the Welcome to Volunteering Project.

Voluntary Action South West Surrey

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1086
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“Thanks to the great work that you do and all the VASWS team. Huge thanks to you

for the great service that you fulfil for Guildford (and SW Surrey) volunteering.”

Adrian Thompson, Guildford Environmental Forum

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121
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988
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407
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New volunteer New volunteering registrations opportunities

New volunteer New volunteer referrals placements

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Quarter 3
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Quarter 4

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October
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December

February

November

January

March

October 2022 – December 2022

We aided Surrey County Council by helping 140 people sign up to volunteer for Surrey Warm Hubs.
We ran two Volunteer Coordinator networks in October, focused around recruiting and retaining volunteers post-Covid, allowing volunteer coordinators to get together in a confidential environment.

January 2023 – March 2023

David Rose spoke to pupils at Moor House School, a school for boys with specific learning and language difficulties, about volunteering.
We took part in the Ability Fair at Guildford Jobcentre Plus, where we spoke to individuals struggling with mental and physical health about the benefits of volunteering.
The organisation completed its Data Security and Protection Toolkit to Standards Met.

Voluntary Action South West Surrey

Corporate volunteering

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Age range of volunteers
Under 15
15 - 18
19 - 25
26 - 44
45 - 64
65+
Not recorded
0 50 100 150 200 250 300 350
Volunteers with Placements Volunteers Referred Volunteeres Registered
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Between April 2022 and March 2023, there were three corporate volunteering events, which were supported by 34 volunteers.

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84 119 64
Volunteers with disabilities Volunteers with disabilities Volunteer with disabilities
registered for placements referred to placements achieved placements
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Gender of volunteers
Prefer not to say Not recorded
101 126
Other
11
Non-Binary
15
Male
799
Male
Female
Non-Binary
Other
Prefer not to say Female
1429
Not recorded
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Voluntary Action South West Surrey

“We recently held an event at Loseley Park. It was a lot of money for a charity to pay out for an awareness event, but it was an area we need to be seen and heard in so we did it. Caroline helped us to get over 20 volunteers to help us at the event, which was greatly appreciated.”

Quote from The Brigitte Trust

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21 299
Training events held Individuals attended
for volunteers and the training events
community
Ethnicity of volunteers
700
600 583
546
500
400
302
300
222
200
148
120121
96
100
43 48 49 37 48
14 10 10 23 29 18 13
1
0
White British White Other Asian Black Mixed Other Not recorded
Volunteeres Registered Volunteers Referred Volunteers with Placements
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Voluntary Action South West Surrey

Core Delivery

Organisational Support

During the 2022/23 financial year, Voluntary Action South West Surrey continued to provide support to local groups and organisations who were not only still feeling the effects from the coronavirus pandemic, but were also having to contend with the cost of living crisis and the extra struggles that brought with it. The organisation worked tirelessly to help build capacity within these groups by providing 1:1 support and advice on both funding and best practice. Through the Volunteer Centre, we worked with groups, who had all seen a decrease in volunteer numbers, by offering support and guidance on recruiting and managing volunteers. Where needed, we also provided advice on their volunteer recruitment process.

As an organisation, we are committed to supporting local groups and organisations with help and advice on:

Charity Registration

Funding Advice

Funding Searches

Governance

Setting Up New Groups

Policies and Procedures

In 2022/23, we supported 182 groups and organisations

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Areas of support
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Volunteering and Funding Advice
Best Practice 11.85%
15.19% Funding Search
4.44%
Governance
9.26%
New Group Setup
5.19%
Organisational Development
4.07%
Volunteer Policies and
Recruitment Safeguarding Procedures
0.37%
47.41% 2.22%
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Voluntary Action South West Surrey

“Cranleigh Heritage Trust CIO have found VASWS immensely helpful in identifying funding and potential uses for our project to obtain National Heritage Lottery Fund support to conserve and use the first cottage hospital in England, in Cranleigh. Their advice and networking opportunities have aided approval for this project of national importance.”

Trevor Dale, Cranleigh Heritage Trust CIO

“Ian has been an amazing support for I’m All Ears, we feel so very lucky to have an organisation like VASWS to give us sound help and advice in our times of need.”

Tracy Castell, I’m All Ears

Network Meetings

As part of our aim to connect local groups and organisations both together and to the communities we all reside in, VASWS organises a variety of network groups online, meeting three times a year. Alongside the networks outlined below, we are proud to also run the Mental Health Forum, which runs three times a year. We also compiled fortnightly e-newsletters of sector-relevant local information, for distribution to all networks and contacts.

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In 2022/23,
there were
21
network
Ash meetings
Network
Farnham
Network
Cranleigh
Network
Godalming
Network with
299
Haslemere
Network attendees
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Voluntary Action South West Surrey

2022/23

Events at VASWS

During 2022/23, Voluntary Action South West Surrey was delighted to participate in and organise events once more, celebrating the organisation’s work and connecting with our enthusiastic community which was reignited following the Covid-19 pandemic. Throughout the year our staff enjoyed presenting at, and attending events both in the community and online, whilst we opened our doors to a variety of new opportunities, including the hosting of a photography club.

Photography Group

During the autumn a photographic group helped people who have had setbacks and suffer from mental ill-health.

The sessions were led by Voluntary Action’s David Rose and the group of seven people, plus a volunteer, met weekly for seven sessions of about an hour and a half each time.

The first session was for people to get to know one another, and the group went to the Castle Grounds in Guildford to practise their skills.

The following week the group met to look at each other’s pictures taken the previous week and discussed their techniques and photographic interests.

Subsequent sessions followed the same format with a different photographic theme each time with the group going out in Guildford town centre to take images. They were also encouraged to share photos they have taken at other times as well.

Voluntary Action South West Surrey

Jobcentre Plus Talks

Volunteer co-ordinator David Rose attended two drop-in sessions for job seekers and unemployed people at Guildford Jobcentre Plus (Department of Work and Pensions). These half-day sessions are organised by the centre’s disability employment advisor Justine McManus.

The sessions are aimed at people who may be long-term unemployed, sometimes suffering with their mental health, confidence and / or physical health.

Other outside organisations who attend these sessions include Richmond Fellowship (mental health recovery support) and Oakleaf Enterprise (helping to build new futures for adults managing their mental health).

David met a number of people of different ages and some of other nationalities and gave advice about volunteering and suggesting roles that may be of interest to them.

Guildford Jobcentre Plus is fully aware that it has clients who may not be able to undertake paid employment at present. Therefore, these sessions are one of the ways its helps its clients, and in turn undertaking some volunteering may benefit those clients as well, and also those they volunteer for.

7 June 2022

Guildford College Opportunities Fair

Voluntary Action held a tea and cake afternoon to celebrate Volunteers’ Week at our volunteer centre office on Tuesday June 7.

It was a lovely afternoon with lots of volunteers popping in to have a chat and to enjoy some cake. It was nice to be able to hold a face-to-face event after the last two years where everything was virtual.

Our office manager Thahera also had an interview with That’s TV Surrey on the same day.

Our wonderful volunteers celebrating Volunteers’ Week with Welcome to Volunteering Coordinator Alice Sheppard

Voluntary Action South West Surrey

Foreword

Improving health, wellbeing and social welfare through the community

The Guildford & Waverley Social Prescribing Service was set up in 2019 to address the wider determinants of health in the local population. It was recognised that the social, emotional and practical needs of people were having a significant impact on their physical health and that the community and voluntary sector had a wide range of services that could support people with these needs. The Social Prescribing Service provides the link between health and community by finding out what matters most to the person and supporting them to access local and national services that can address their needs. The service is funded by NHS England and Surrey County Council.

2022/23 was a year of consolidation for the Social Prescribing Service. Having re-established our reputation for providing an effective and responsive service with both funders and referrers, we have continued to strengthen these relationships and those with our community colleagues. This period of stability has enabled the team to develop their strengths and build a culture of mutual respect, support and safety in which the exchange of knowledge and skill is commonplace. The Link Workers have had the opportunity to develop their individual interests in areas such as green social prescribing and have embraced the need to promote the service by producing high quality fliers, leaflets and a regular newsletter. We have continued to participate in practice meetings and this has increased the collaborative aspect of the work we do which in turn has benefitted the clients we support. We end the year with a service that is stable and very well-regarded by both health professionals who refer to us, and the patients who are referred.

Voluntary Action South West Surrey

In the 2022/23 financial year, the Social Prescribing team supported…

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1823
new
referrals
1413
new
clients
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with
11898
client
contacts
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50

different referrer organisations, including GP surgeries, allied health partners, governmental organisations and councils, and charities

Primary Care Network (PCN) Breakdown

The Guildford and Waverley Social Prescribing Service works in four PCNs. The four PCNs incorporate a total of twenty GP practices.

The service serves a population of just over 220,000, and covers diverse areas including Guildford, Cranleigh, Godalming and Haslemere.

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Age range of clients
85 + 428
75-84 445
65-74 256
55-64 242
45-54 182
35-44 121
25-34 100
18 -24 49
0 50 100 150 200 250 300 350 400 450 500
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Voluntary Action South West Surrey

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605
238
referrals from
referrals from
North Guildford
West of Waverley
(GRIPC)
GP Surgeries
GP Surgeries
312 232
referrals from referrals from
East Guildford East Waverley
GP Surgeries GP Surgeries
North
Guildford
(GRIPC)
East Guildford
East Waverley
East Waverley
West of Waverley
Map courtesy of Guildford and Waverley Health Care Alliance
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Voluntary Action South West Surrey

Case Study: Alice

Alice was referred to social prescribing by her GP to encourage her into appropriate social activities. Alice is 22 years old and has physical disabilities. She is quadriplegic and is supported by a full-time carer and her mother.

Alice requested that the communication between herself and the Link Worker be via email as this is easiest for her. In conversation with the Link Worker Alice said that she felt socially isolated and lonely and was concerned that her physical disabilities would restrict what kind of life she could have. She said that she often felt trapped in her body and her house.

She said that she had tried many activities over the years but felt that they had often ended up being unsatisfactory and she was left with a feeling that nothing would ever work. However, she also said that she knew that if she didn’t give things a chance then her life would never get better. She also told the Link Worker that she had experienced trauma in her life and often the support suggested to her would trigger high levels of anxiety connected to this trauma.

Together, Alice and the Link Worker were able to explore the types of activities Alice might be interested in, excluding some of the organisations she had already had bad experiences with.

The Link Worker suggested a six-week course being run by the Wellbeing Garden and Alice was very keen to try this. The Link Worker had already visited the Wellbeing Garden and ascertained that it would be suitable for a disabled person and a wheelchair to avoid disappointment further down the line. A risk assessment session at the Wellbeing Garden was arranged for Alice. The Link Worker also attended and was able to meet Alice in person and support her through the assessment.

Alice mentioned to the Link Worker that she had been part of a LGBTQ+ group before the lockdown but it had been stopped during the pandemic. She said she had really enjoyed being part of this group. The Link Worker found an online LGBTQ+ group and Alice agreed to a referral being made for her.

Alice expressed an interest in book clubs and the Link Worker mentioned one run by a local charity but unfortunately Alice had previously had a disappointing experience with this organisation and did not feel able to give it another chance at this time. The Link Worker found an online debating group for disabled people run by Surrey Coalition for Disabled People which was of great interest to Alice and a referral was made on her behalf.

Additional client compliments

“Just want to say thanks once again as your professionalism, dedication, people skills and proactiveness are well appreciated and an asset to the service you provide.”

- Anonymous client feedback

“Thank you so so so much, your support has been invaluable. I was so stuck and I am now getting help in more ways than I could have imagined.”

- Anonymous client feedback

Voluntary Action South West Surrey

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1387 436
referrals from referrals from
GP Practices other organisations
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Referrals by PCN
West of Waverley Guildford East
20%
22%
East Waverley
20%
GRIPC
38%
Guildford East GRIPC East Waverley West of Waverley
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Referral breakdown by PCN
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250
219
200
179 178
150
126 129
102 102 108 101 104
91 92
100 82 81
67
62
50
0
Q1 Q2 Q3 Q4
Guildford East GRIPC East Waverley West of Waverley
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Voluntary Action South West Surrey

17%

of clients supported were identified as carers

26%

of clients supported were identified as being cared for

45%

of clients were identified as living alone

2842

long-term health issues and disabilities supported in referrals

77%

of patients surveyed reported that the service made a positive difference

In 2022/23, total referrals increased by 14% in comparison to 2021/22, whilst the number of new clients increased by 7% and the number of client contacts increased by 41%, highlighting both the increase in demand for the service and the increase of service productivity

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3921
1903
destinations
closed referred to from
referrals 1903 closed
referrals
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Gender Breakdown of Clients
Non-Binary
1
Male
659
Female
1163
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Male Female Non-Binary

Voluntary Action South West Surrey

Case Study: Karen

Karen was referred to the Social Prescribing Service by her GP. She is 73 years old and has two adult children and a number of grandchildren and great grandchildren. She has been married to her second husband for over thirty years and he is now her carer. They used to live in a property provided by his employer, but since he retired, they have had to move to a flat in the town centre and Karen says she misses the space and the garden.

Karen suffers with depression and a number of health conditions that affect her mobility. She describes herself as ‘obese’ and says that she is no longer able to get into the car and moves around the flat in a wheelchair.

Karen told the Link Worker that she finds it really hard to motivate herself to exercise or eat healthily. However, her grandson is getting married in four months’ time and she really wants to attend the wedding but knows she will need to make some changes if this is to be possible.

During several in-depth conversations with Karen, the Link Worker was able to discuss a referral for a physio home visit service and also one to a digital weight management service which Karen agreed to. In the course of these discussions, Karen opened up to the Link Worker about some emotional trauma she had experienced earlier in her life but had never spoken about. The Link Worker suggested counselling and although Karen was reluctant at first, she agreed to give it a try. The Link Worker made a referral to a free counselling service that provided telephone and online counselling. Karen said she would also like to get her teeth sorted out before the wedding, so the Link Worker provided information about local NHS services.

In the follow-up call, Karen said that she had made some changes in her lifestyle: she was now trying to eat more healthily and was seeing some weight loss. She had attended a residents’ coffee morning which was a big step for her and had also been out of the house for the first time in years, allowing her husband to push her in her wheel chair to her dentist appointments. Karen told the Link Worker that she was now having weekly counselling sessions and had found this to be deeply beneficial to her emotional and mental wellbeing. Karen thanked the Link Worker for her sensitive and gentle approach which had enabled her to begin to make these changes in her life.

Additional client compliments

“Thank you very much for your help and advice - it has been needed at a difficult time. Lovely to speak to you on the phone even just having that contact has given me some more confidence. It’s great there is a service like this for people that are struggling with things. Thank you again for your help.”

- Anonymous client feedback

“Thank you for everything you have done for me. I really appreciate everything. You showed me the light when I was in the dark. You have been a godsend, thank you from the bottom of my heart. Thankfully I’m now back at work on reduced hours, my body is not in a great place but I’m a lot better mentally.”

- Anonymous client feedback

Voluntary Action South West Surrey

Case Study: Colin

Colin was referred to social prescribing by his GP. He has suffered with depression for many years. He is married and his wife has recently stopped working and they currently have no income as Colin is unable to claim benefits because he has no bank account. Both he and his wife are worried about how they will now afford the rent, bills and food: they are already using the local foodbank and Colin is currently unable to afford to pay for the prescriptions that he needs.

One of our Social Prescribing Link Workers, Catherine, contacted Colin who told her that his priority was getting help to set up a bank account. He also said that he had been going to the library but was finding that the walk there and back was causing him pain in his feet because he needed new trainers but couldn’t afford them. Catherine was able to refer Colin to the Surrey Lifelong Partnership for support with setting up a bank account. Once this was achieved he was able to start his claim for Universal Credit.

Catherine also contacted Cranleigh Lions who offered to meet Colin in town and go with him to purchase a new pair of trainers for him. These are some of the messages Colin sent at this time:

‘feeling like it’s my birthday… working out how many years ago I got new trainers not charity shops wrong size things’.

Colin then had a few weeks of feeling very low and Catherine was able to make sure he had contact information for his local Safe Haven and the Crisis Line should he need this support. When he was feeling better, he called Catherine to say that his bank account was now set up but there was going to be a delay of 5 weeks before his benefits would be paid and he and his wife were worried that even when the benefit arrived, they would only cover the rent. He was also aware that he was coming to the end of his quota of Food Bank referrals. Catherine was able to signpost him to the Community Pantry for further support with food. Catherine also referred Colin to Step Change for support with requesting a pause in his debt repayments to alleviate some of the current financial pressure on him.

In conversation, Colin mentioned that he was interested in photography and agreed to Catherine setting up an appointment for him with the Passport to Wellbeing courses. He was accepted on to the course which had a positive impact on his week, saying “I’m nervous but looking forward to it. I had a really bad week so it was good that this went okay. Thank you for all you do.”

It turned out that Colin was very good at photography and the tutor suggested that it would be good if he had a laptop to download his pictures on to and to be able to edit them. Catherine contacted the Guildford Lions who delivered a reconditioned laptop to Colin’s door several weeks later, much to his surprise and delight.

By this point, Colin’s benefits were in payment, his prescriptions were now free and he was greatly enjoying his photography. However, he was still experiencing low times and Catherine gently suggested that some counselling might be helpful. After an initial reluctance, Colin agreed to her making a referral to I’m All Ears and he is currently having weekly sessions.

In order to further support Colin in staying connected with people and activities outside of his home, Catherine invited him to join a local Fishing Taster Day. VASWS were fortunate to be given a small fund of money from Surrey County Council for assisting people in accessing outdoor activities and Catherine used this to fund Colin’s transport costs to both his photography course and the fishing day. What made the fishing day particularly special was Colin’s response:

‘For years I used to be a qualified fishing coach for England…I haven’t been fishing for a couple of years and the other day I was just saying that I miss it. So yes, please if possible. It’s also the day before my birthday so even better. Another big thank you’.

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Voluntary Action South West Surrey
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Referral Reasons

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Basic Living Concerns 272
Basic Living ConcernsEmotional Wellbeing 272 1043
Exercise, Nutrition and Weight LossEmotional Wellbeing 530 1043
Falls Prevention 235
Exercise, Nutrition and Weight Loss 530
Fire Safety 30
Falls PreventionGeneral Advice 235 662
Essential Carer ResponsibilityFire Safety 30 232
Quitting smoking 119
General Advice 662
Skills and job roles 111
Essential Carer ResponsibilitySocial Activities 232 671
Social Isolation or lonelinessQuitting smoking 119 875
Skills and job roles 0 111200 400 600 800 1000 1200
Social Activities 671
Social Isolation or loneliness 875
0 200 400 600 800 1000 1200
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Client Ethnicity

19 different ethnic groups recorded

of the 1823 referrals that the Social Prescribing team received in 2022/23, 77% were for clients who identified as White British, 2.5% of clients supported identified as White Other, whilst approximately 1.2% identified as Asian or Asian British Bangladeshi.

Referral Destinations

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600
555
484
500
400
332
295
300 268
240 231
216
185
200
157 147
134
119 118 116
90 88 89 95
100 66 67 66
35 34 43
6 5 15 1 7 12
0
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Voluntary Action South West Surrey
Foreword by Alice Sheppard
Welcome to Volunteering Coordinator
Our supported volunteering project, Welcome to Volunteering continues to go from strength
to strength. Starting to volunteer can be daunting, especially if you are experiencing mental
ill health, have been out of work for a long time or English isn’t your first language. These are
just a few of the reasons why people are referred to our one to one bespoke support but it is
available to anyone who feels they need it who lives in the Guildford and Waverley area. This
year we have registered 142 new clients and reengaged many former ones. We placed 110
clients in a wonderful range of social and voluntary opportunities. We found that social
activities can be a fantastic stepping stone into volunteering as people build confidence and
feel more able to take on new challenges. Strong support networks have grown amongst the
volunteers, with many people experiencing profound changes in their lives by getting
involved.
30
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Voluntary Action South West Surrey

Foreword

WELCOME TO VOLUNTEERING 2022/23

Improving confidence and supporting individual wellbeing through a personal approach to volunteering

Voluntary Action South West Surrey

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22
volunteers
attended
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WELCOME TO FISHING

When asked about the difference WTV support made to the experience one volunteer said “WTV has given me encouraging and positive feedback which led to gained self-awareness plus confidence.”

We linked up with Godalming Angling Society (GAS) and ran four fishing days, which were attended by 22 people.

The GAS coaches have been fantastic at supporting each individual, whatever their level of experience and personal challenges.

Another reflected “I spend a lot of time isolating at home. I suffer from PTSD 4 along with depression and anxiety. The fishing trip is a huge morale boost and a sessions chance to relax in a small social setting.” attended

One volunteer arrived feeling very anxious but she ended the day with a big smile on her face and returned for several sessions. Research shows that increasing social connection and being in nature improve well-being and reduce stress. This activity beautifully combines both, with very few barriers to entry.

Whilst this is a social activity we feel that participants are volunteering as they are giving their time to support one another. Most have experienced mental ill health and find it helpful talking to someone who understands. Some volunteers are keen anglers but due to various life circumstances, such as being homeless or on a very low income, they’ve been unable to go fishing.

HISTORICAL WALKS

Farnham Hop Garden

As part of the opportunities given to people through the Welcome to Volunteering project, wellbeing walks with a local history theme were enjoyed in Farnham.

David Rose led these short monthly walks each one lasting about an hour and a half with tea and cake afterwards at the Farnham Maltings arts and community centre. An average of six people at a time came on the walks, which focused on Farnham town centre and extending into the historic Farnham Park and also along the River Wey.

Walkers enjoyed each other’s company and support and visited locations and sites to hear about the story of Farnham Castle, the town’s links with brewing beer, an early motor-vehicle pioneer, the war memorial and some of those who made the supreme sacrifice during both world wars, as well as famous Farnham people including the English radical, writer and politician William Cobbett and the 1950s racing-car ace Mike Hawthorn. The walks were in conjunction with the mental health support charity Catalyst.

Voluntary Action South West Surrey

“I think WTV is incredible for the rehabilitation of people who haven't perhaps worked in a while for many different reasons. Especially mental health.”

Feedback from anonymous client

PEOPLE SEEKING ASYLUM

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8
individuals
attended
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Our networks were invaluable in overcoming these challenges and several organisations, such as the Queen Elizabeth Foundation and Zero Carbon Guildford, stepped up to help find placements.

Working with people seeking asylum was completely new for WTV and not without its challenges.

For some, the language barrier immediately ruled out most opportunities and made it a challenge to place them. Many of those with a good level of English wanted to work in caring roles that required DBS checks but as they had only been in the UK for a short time this was not always possible. Often, their mental health and overall wellbeing were severely affected by the experiences they had been through. Many said they felt disempowered and fearful for the future.

We collaborated with RHS Wisley and were able to offer a group of eight the opportunity to visit the garden and take part in a workshop making willow bird feeders with the community outreach team.

1 session attended

The attendees were thrilled that they were out of the hotel and engaging with the local community. Guildford Refugee Aid recognised the difference the WTV support made to the lives of hotel residents who engaged: GRA commented “Thank you so much for your care, efficient work and impact.”

These feelings, coupled with practical barriers such as a lack of money, contributed to engagement being low and it being hard to place people.

This day gave us the chance to get to know individuals and subsequently led to greater engagement. With the support of WTV, one Ukrainian woman has secured several voluntary roles and it is clear from the smile on her face and her words that volunteering has made a huge difference to her experience in the UK. “Volunteering has a very positive effect on me, thanks to this I assimilate into society, make new friends, improve my English level, and I also believe that it will help me in the future in employment.”

John Henry Knight's Steam Road Car 1868

Voluntary Action South West Surrey

Case Study: Tom

Words kindly written by his mother.

Tom is a young man of nineteen years old, with a number of physical disabilities. Following a referral from our social prescriber, we met Alice at "Welcome to Volunteering".

Tom is often nervous about meeting new people, and was very unsure about what to expect, but Alice very quickly put him at ease. She helped him understand the difference between volunteering in pursuit of a job or career, and volunteering to improve his social life.

After a good conversation, Alice left with a really good idea of what might make Tom smile. Within a few days, she had sent a list of volunteering opportunities for him to have a think about. She made it seem so easy that he was able to apply for one of the opportunities with only a little help from Mum.

A few weeks later, Tom started work as a volunteer youth worker for a local youth club on a Friday evening. He's been working there for a few months now and it's the highlight of his week. He loves playing with the kids, but also being one of the adults! He's looking forward to going on their annual camping trip in the summer and his confidence has grown visibly since he started.

Soon afterwards, he came into the kitchen glowing with pride - he had just studied and earned his Advanced Safeguarding Children Level 2 certificate. Thank you so much for opening up his world - we couldn't have done it without Welcome to Volunteering and Alice.

“His confidence has grown visibly since he started […] Thank you so much for opening up his world.”

Referrer compliments

“WTV has been an excellent service and has helped so many clients throughout the years by giving them support and confidence to enable them to volunteer. I know that when I make a referral that the client will be met and supported throughout their journey into volunteering. I know of so many clients that have benefitted from your service and have gone on to gain employment.”

- Feedback from anonymous referrer

Voluntary Action South West Surrey

123

124

people using the service reported having an increase in wellbeing

people using the service reported feeling less isolated

people using the service reported that learning new skills helped with their personal development

people contributed to their community through taking up and sustaining a volunteering role

The number of new organisations reporting having policies in place to support volunteers with mental ill-health, that have suitable volunteer roles with support available and that actively seek volunteers from the Welcome to Volunteering project.

130

clients placed in volunteering roles reported they feel welcomed, included and not stigmatised because of mental ill-health issues

109

people have increased their social networks developed as a result of their volunteering

people reported that their confidence had increased and they are now better able to cope in their daily lives.

Voluntary Action South West Surrey

Case Study: Jim

Prior to volunteering I had been homeless and living in isolation in some woods for nearly two years. As you can imagine this had a large impact on my mental well-being, personality, future expectations and self-worth. If this wasn't large enough a hurdle, I also have a number of medical conditions which can prove quite incapacitating at times.

Originally, I joined a volunteer taster session to test the waters. The task was to assist the RHS in planting a well-being garden at the Surrey Fire Station. I got really engrossed in the task even forgetting my woes for a while, made a few and started to feel a level of self-worth. The half day led to the whole day, and I returned for more of the same the following day too. Since this humble beginning I have taken every opportunity, medical condition permitting, to volunteer. Litter picking, gardening, testing out country walks for the National Trust, helping out at an animal sanctuary, to name but a few.

At first glance it might seem very noble, but the truth is that I feel I have gained far more from the experience than I have given. It has provided me with focus and a positive distraction from the past. My physical condition has improved and I am coming out of my shell. Most of all I feel that I am a person of value that really does have something worthwhile to offer, to individuals and the community, and more like a 'normal' person than I have for a long time.

I have also 'profited' in a tangible way too. I was given the opportunity to attend the Community Allotment Project run by the RHS, which I enjoyed immensely. So much so that I successfully applied for a registered volunteer post at RHS Wisley within their Community Projects Team. My duties include taking care of their sizeable allotment area and greenhouse, and taking part in the workshops we run for various communities both at RHS Wisley and out in the communities too. In addition, we build garden areas for communities.

Later this year I shall be taking part in a build project at a community centre in Knaphill and a Mental Welfare Garden build in my old garrison at Colchester. Through volunteering I have now become a member of a Rock Choir, where not only do I get to take part but also am making friends and indeed have romance too.

My newfound confidence and feeling of self-worth have enabled me to enrol and attend the Recovery College run by the Help for Heroes Charity. Through this I have been able to complete various therapeutic courses that have helped myself and gives me insight to assist others too.

“The truth is that I feel I have gained far more from the experience than I have given. It has provided me with focus and a positive distraction from the past.”

Voluntary Action South West Surrey

Compliments

“I’m very grateful for Welcome to Volunteering. At every session I’ve felt supported and empowered. I don’t think I would be volunteering without the help of Welcome to Volunteering.

- Feedback from anonymous client

“As a social prescriber being able to refer to WTV offers clients encouragement and tailored support to make an application for suitable volunteering opportunities. The WTV project gives bespoke support to each client empowering confidence to make appointments and apply for volunteering positions to improve their wellbeing. This is something that my clients would not feel confident to do independently and this project supports their motivation to participate in the community.

- Feedback from anonymous referrer

Case Study: Penny

When we first met Penny, she expressed her desire to switch careers but didn’t know how to do it as she had no experience in the new field. Our networks were invaluable in finding her some amazing opportunities that changed her life completely.

In her own words, she says “Volunteering through Welcome to Volunteering enabled me to get back into paid employment despite my mental health problems. Prior to this, prospective employers had been unwilling to take a chance on me. Welcome to Volunteering placed me with a number of different organisations and I was able to regain workplace skills and confidence.”

She continues, stating that “As a volunteer I was able to rebuild my CV and demonstrate my abilities to prospective employers. Eventually one of those organisations offered me a paid role. Once they got to know me as a volunteer they could see that with small accommodations my mental health problems would not be an issue in the workplace. Now that I have paid work, my children and I have been able to escape from an unhealthy domestic situation. So, the opportunities provided by Welcome to Volunteering have benefited my children as well.”

“Welcome to Volunteering placed me with a number of different organisations and I was able to regain workplace skills and confidence.”

Voluntary Action South West Surrey

PHOTOGRAPHY CLUB

HALE COMMUNITY CENTRE

In June 2022, a small group of enthusiastic volunteers arrived at Hale Community Centre, not knowing what to expect and feeling nervous. Our volunteers were immediately made to feel welcome and offered ongoing support by us, the staff and centre volunteers.

One volunteer has gone from being out of work for years and isolated at home to volunteering every week. He says: “Before I started volunteering I had hardly any human contact outside my immediate family. I was underconfident and fearful of social interactions. “

“I had a strong desire for things to change but any step looked too large for me to take alone. Alice agreed to meet me and talk to me about my situation and about the possibility of volunteering. It is thanks to her support and encouragement that I took the first step to volunteer. She helped me connect to my motivation to make changes and volunteer.”

Our volunteers help with running the cafe, serving food, talking to customers and managing the community fridge. Volunteers were encouraged to use the fridge and consequently felt comfortable to access fridges in other areas which is particularly helpful in the current climate. They look forward to seeing each other and learning new skills.

During the autumn a photographic group helped people who have had setbacks and suffer from mental illhealth.

The sessions were led by Voluntary Action’s David Rose and the group of seven people, plus a volunteer, met weekly for seven sessions of about an hour and a half each time.

The first session was for people to get to know one another, and the group went to the Castle Grounds in Guildford to practise their skills.

32 volunteers attended 8 sessions attended

He continues by saying “This has opened doors for me and things continue to change for the better. I now enjoy and look forward to volunteering (and social interaction in general). I must stress that I would not have been able to make this life change without Alice’s help and support. I can never be thankful enough.”

Voluntary Action South West Surrey

7 volunteers attended

The following week the group met to look at each other’s pictures taken in the previous week, leading to further discussions of their techniques and photographic interests.

Subsequent sessions follow the same format with a different photographic theme each time with the group going out in Guildford town centre to take images. They were also encouraged to share photos they have taken at other times as well.

7 sessions attended

You can see below for a selection of photographs taken by the group.

Voluntary Action South West Surrey

Financial Report

Financial Review 2022/23

Income

We are pleased to have increased our overall income by 5% compared to the previous financial year. This largely relates to an increase to our core grant funding from Waverley Borough Council.

In addition, we placed our surplus operational funds on deposit to generate some modest interest income, whilst ensuring we had operational liquidity.

Prior year other income of £13,888 related to government traineeship funding, and this was not applicable in the current year.

We continue to be most grateful for the core funding we receive from Surrey County Council, Guildford Borough Council and Waverley Borough Council; and from Guildford and Waverley ICB. This enables us to continue to deliver our core services.

Huge thanks are due to the Big Lottery for funding our Welcome to Volunteering initiative for the fifth and final year. This service has been hugely appreciated, and it with regret that we will be forced to discontinue its provision going forward.

Expenditure

Staffing levels and staff turnover were stable during the year, fluctuating only in response to changed service contracts., but also reflected growth in our service delivery programme. Our staffing costs represent close to 90% of our overall costs, so staff satisfaction and continuity are very important factors in our activities.

We were grateful to receive some ad hoc funding from the Screwfix Foundation which was spent on office equipment and repairs, from the Angling Trust which was spent on fishing trips.

Voluntary Action South West Surrey

Reserves and Investments

It is the policy of the charity that unrestricted funds which have not been designated for a specific use should be maintained at a level equivalent to between three and six months’ expenditure. The Trustees consider that reserves at this level will ensure that, in the event of a significant drop in funding, they will be able to continue the charity’s current activities while consideration is given to ways in which additional funds may be raised.

Our reserves increased modestly in the financial year. At 31st March 2022 our general reserves of £161,787 represented 3.4 months’ expenditure. The position at 31st March 2023 of £208,704 represents 4.9 months’ expenditure, so we continue to hold reserves in line with the charity’s reserves policy. We have thus achieved last year’s objective of increasing our general reserves.

In this unsettled financial climate our costs are inevitably increasing with inflation. This erodes the number of months covered by our reserves, and we continue to budget and spend prudently and hope to achieve further modest increases in reserves in the coming years to counter this inflationary effect.

Cash sufficient to cover day to day cashflow requirements is held in a current account and on instant access, with surplus cash held on deposit with CCLA COIF Charities Deposit Fund. In addition, and as outlined in last year’s accounts, we have implemented a more pro-active treasury function by placing £85,000 with Redwood Bank on relatively short notice, thus increasing our interest income without jeopardising our operational cash requirements. Our cashflow is “front-loaded” to the first half of the financial year, and there is potentially more room to manoeuvre in this area.

No other investments are held.

Voluntary Action South West Surrey

INDEPENDENT AUDITOR’S REPORT: TO THE MEMBERS OF VOLUNTARY ACTION SOUTH WEST SURREY

Opinion

We have audited the financial statements of Voluntary Action South West Surrey for the year ended 31 March 2023 which comprise the Statement of Financial Activities, the Balance Sheet, statement of cash flows and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Opinion on financial statements

In our opinion the financial statements:

give a true and fair view of the state of the charitable company’s affairs as at 31 March 2023 and of its income and expenditure for the year then ended:
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorʼs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRCʼs Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditorʼs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Voluntary Action South West Surrey

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

the information given in the trustees’ report (incorporating the directors’ report) for the financial year for which the financial statements are prepared is consistent with the financial statements; and
the trustees’ report (incorporating the directors’ report) has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; or
the financial statements are not in agreement with the accounting records and returns; or
certain disclosures of trustees’ remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit.

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorʼs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

Voluntary Action South West Surrey

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

We enquired of management, which included obtaining and reviewing supporting documentation, concerning the charity's policies and procedures relating to:
Identifying, evaluating, and complying with laws and regulations and whether they were aware of any instances of non-compliance;
Detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected, or alleged fraud;
The internal controls established to mitigate risks related to fraud or non-compliance with laws and regulations.
We inspected the minutes of meetings of those charged with governance.
We obtained an understanding of the legal and regulatory framework that the charity operates in, focusing on those laws and regulations that had a material effect on the financial statements or that had a fundamental effect on the operations of the charity from our professional and sector experience.
We reviewed the financial statement disclosures and tested these to supporting documentation to assess compliance with applicable laws and regulations.
We performed analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud.
In addressing the risk of fraud through management override of controls, we tested the appropriateness of journal entries and other adjustments, assessed whether the judgements made in making accounting estimates are indicative of a potential bias and tested significant transactions that are unusual or those outside the normal course of business.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Councilʼs website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

28/11/2023

…………………………….

Anthony Epton (Senior Statutory Auditor) for and on behalf of Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

Voluntary Action South West Surrey

STATEMENT OF FINANCIAL ACTIVITIES: INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT

For the year ended 31 March 2023

Note Income from: Donations and legacies 3 Charitable activities 4 Other trading activities 5 Investments 6 Other income Total income Expenditure on: 7 Charitable activities Total expenditure Net income / (expenditure) for the year 8 Transfers between funds Net movement in funds Reconciliation of funds: Total funds brought forward Total funds carried forward	Unrestricted funds £ 2,425 405,520 2,510 3,824 - 414,279 367,362 367,362 46,917 - 46,917 161,787 208,704	Restricted funds £ - 144,175 - - - 144,175 144,175 144,175 - - - - -	2023 Total funds £ 2,425 549,695 2,510 3,824 - 558,454 511,537 511,537 46,917 - 46,917 161,787 208,704	2022 Total funds £ 1,000 511,499 2,841 50 13,888
				529,278
				497,478
				497,478
				31,800 -
				31,800 129,987
				161,787

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. The attached notes form part of these financial statements.

Voluntary Action South West Surrey

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BALANCE SHEET
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As at 31 March 2023
Note Fixed assets: Tangible assets 10 Current assets: Debtors 11 Cash at bank and in hand Liabilities: Creditors: amounts falling due within one year 12 Net current assets Total assets less current liabilities Creditors: amounts falling due after one year Total net assets The funds of the charity: 14 Restricted funds Unrestricted funds: Designated funds General funds Total unrestricted funds Total charity funds	2023 £ 42,368 295,276 337,644 129,468 20,000 188,705	2023 £ 528 528 208,176 208,704 - 208,704 - 208,705 208,704	2022 £ 96,375 196,529 292,904 132,173 20,000 141,787	2022 £ 1,056
				1,056 160,731
				161,787 -
				161,787
				- 161,787
				161,787

The financial statements have been prepared in accordance with the special provisions for small companies under Part15 of the Companies Act 2006.

Approved by the trustees on 28/11/2023 and signed on their behalf by:

Name: Ian Handy Chair of the Board of Trustees

Company registration no. 05841344

The attached notes form part of the financial statements.

Voluntary Action South West Surrey

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STATEMENT OF CASH FLOWS
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For the year ended 31 March 2023
Note Net cash provided by / (used in) operating activities 15 Cash flows from investing activities: Sale/ (purchase) of fixed assets Cash provided by / (used in) investing activities Cash provided by / (used in) financing activities Change in cash and cash equivalents in the year Cash and cash equivalents at the beginning of the year Change in cash and cash equivalents due to exchange rate movements Cash and cash equivalents at the end of the year 16	2023 £ -	2023 £ 98,747 - - 98,747 196,529 - 295,276	2022 £ (1,585)	2022 £ 17,893 (1,585) -
				16,308 180,221 -
				196,529

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

1 Accounting policies

a) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102 - effective 1 January 2015) - Charities SORP (FRS 102) and the Companies Act 2006.

The charitable company meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

b) Going concern

The trustees consider that there are no material uncertainties about the charitable company's ability to continue as a going concern. The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

c) Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred. Income received in advance for the provision of specified service is deferred until the criteria for income recognition are met.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

d) Donations of gifts, services and

facilities

Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about their contribution.

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

e) Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

1 Accounting policies (continued)

f) Fund accounting

Unrestricted funds are available to spend on activities that further any of the purposes of charity. Designated funds are unrestricted funds of the charity which the trustees have decided at their discretion to set aside to use for a specific purpose. Restricted funds are donations which the donor has specified are to be solely used for particular areas of the charity’s work or for specific projects being undertaken by the charity.

g) Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

Costs of raising funds comprise of trading costs and the costs incurred by the charitable company in inducing third parties to make voluntary contributions to it, as well as the cost of any activities with a fundraising purpose.
Expenditure on charitable activities includes the costs of delivering services undertaken to further the purposes of the charity and their associated support costs.
Other expenditure represents those items not falling into any other heading.

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

h) Allocation of support costs

Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include back office costs, finance, personnel, payroll and governance costs which support the charity and its and activities. These costs have been allocated between cost of raising funds and expenditure on charitable activities. The bases on which support costs have been allocated are set out in note 7.

i) Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

j) Tangible fixed assets

Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows: Fixtures and fittings 33% Straight line basis Computer equipment 33% Straight line basis

k) Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

l) Cash at bank and in hand

Cash at bank and cash in hand includes cash and bank deposit or similar account.

m) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

1 Accounting policies

(continued)

n) Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

o) Pensions

The charity operate stakeholder pension schemes.

2 Detailed comparatives for the statement of financial activities (prior year)

Restated

Income from: Donations and legacies Charitable activities Other trading activities Investments Other Total income Expenditure on: Charitable activities Total expenditure Net income / expenditure Transfers between funds Net movement in funds Total funds brought forward Total funds carried forward	2022 Unrestricted £ 1,000 314,913 2,841 50 13,888 332,692 282,676 282,676 50,016 - 50,016 111,771 161,787	2022 Restricted £ - 196,586 - - - 196,586 214,802 214,802 (18,216) - (18,216) 18,216 -	2022 Total £ 1,000 511,499 2,841 50 13,888
			529,278
			497,478
			497,478
			31,800 -
			31,800 129,987
			161,787

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023
3 Income from donations and legacies Donations 4 Income from charitable activities Surrey County Council Guildford and Waverley CCG Catalyst Guildford Borough Council Waverley Borough Council Big Lottery Fund: Reaching Communities Procare Health: Social Prescribing Link Workers Surrey County Council: Social Prescription NHS Surrey Heartlands: Social Prescription Guildford Borough Council: Volunteer Buddies The Angling Trust Screwfix Foundation 5 Income from other trading activities Fees 6 Income from investments Bank interest Investment income	Unrestricted Restricted £ £ 2,425 - 2,425 - Unrestricted Restricted £ £ 50,121 - 30,065 - - 2,975 9,747 - 30,000 - - 38,340 285,587 - - 62,424 - 33,000 - - - 3,650 - 3,786 405,520 144,175 Unrestricted Restricted £ £ 2,510 - 2,510 - Unrestricted Restricted £ £ 1,611 - 2,213 - 3,824 -	2023 Total £ 2,425 2,425 2023 Total £ 50,121 30,065 2,975 9,747 30,000 38,340 285,587 62,424 33,000 - 3,650 3,786 549,695 2023 Total £ 2,510 2,510 2023 Total £ 1,611 2,213 3,824	2022 Total £ 1,000
			1,000
			2022 Total £ 53,161 30,065 22,156 9,747 8,000 74,280 213,940 62,450 33,000 4,700 - -
			511,499
			2022 Total £ 2,841
			2,841
			2022 Total £ 50 -
			50

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

7 Analysis of expenditure

Staff costs (Note 9) Direct costs Project expenses Networking & lunch events Training events Staff & volunteer travel expenses Recruitment Administration expenses Printing, postage & stationery Telephone & Internet Rent and utilities Insurance Repairs and maintenance IT & computer equipment Audit and accountancy Legal and professional Marketing & publicity Subscriptions Sundry expense Bank charges Support costs 2023 total	Charitable activities £ 374,285 609 - 1,286 2,071 99 4,807 7,635 1,902 - - 7,256 - - - - 1,457 - 401,408 110,129 511,537	Support costs £ 84,052 - - - - - 1,080 1,715 427 2,084 3,017 1,630 3,145 2,530 - 9,994 327 129 110,129 (110,129) -	2023 Total £ 458,337 609 - 1,286 2,071 99 5,887 9,350 2,329 2,084 3,017 8,886 3,145 2,530 - 9,994 1,784 129 511,537 - 511,537	2022 Total £ 434,411 594 6,000 2,563 4,258 2,099 1,564 7,146 1,997 1,624 1,529 7,129 3,800 13,470 (1,190) 8,176 2,212 96

				497,478

Support and governance costs were allocated pro rata to total direct costs.

Of the total expenditure, £367,362 was unrestricted (2022: £214,802) and £144,175 was restricted (2022 £282,676).

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

7 Analysis of expenditure (cont.)

Analysis of expenditure (prior year)

Staff costs (Note 9) Direct costs Project expenses Networking & lunch events Training events Staff & volunteer travel expenses Recruitment Administration expenses Printing, postage & stationery Telephone & Internet Rent and utilities Insurance Repairs and maintenance IT & computer equipment Audit and accountancy Legal and professional Marketing & publicity Subscriptons Sundry expenes Bank charges Support costs 2022 total	Charitable activities £ 350,359 594 6,000 2,563 4,258 2,099 1,261 5,763 1,611 - - 5,750 - - (1,190) - 1,784 - 380,852 116,626 497,478	Support costs £ 84,052 - - - - - 303 1,383 386 1,624 1,529 1,379 3,800 13,470 - 8,176 428 96 116,626 (116,626) -	2022 Total £ 434,411 594 6,000 2,563 4,258 2,099 1,564 7,146 1,997 1,624 1,529 7,129 3,800 13,470 (1,190) 8,176 2,212 96
			497,478 -
			497,478

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

8 Net income / (expenditure) for the year

This is stated after charging / (crediting):	2023	2022
	£	£
Auditor's remuneration (excluding VAT):
Audit fees	2,500	2,500

9 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel

Staff costs were as follows:

Salaries and wages Social security costs Employer’s contribution to defined contribution pension schemes	2023 £ 403,330 31,088 23,919 458,337	2022 £ 330,980 22,801 22,098
		375,879

No employee earned more than £60,000 during the year (2022: nil).

The total employee benefits including pension and national insurance contributions of the key management personnel and support staff were £60,441 (2022: £55,442)

The trustees were not paid or received any other benefits from employment with the Trust or its subsidiary in the year (2022: £nil).

Staff numbers

The average number of employees (head count based on number of staff employed) during the year was as follows:

Charitable activities Support	2023 No. 15.8 2.2 18.0	2022 No. 13.5 2.1
		15.6

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023
10 Tangible fixed assets ICT equipment £ Cost At the start of the year 15,963 Additions in year - Disposals in year - At the end of the year 15,963 Depreciation At the start of the year 14,907 Charge for the year 528 Eliminated on disposal - At the end of the year 15,435 Net book value At the end of the year 528 At the start of the year 1,056 All of the above assets are used for charitable purposes. 11 Debtors Trade debtors Prepayments & accrued income	Furniture £ 2,575 - - 2,575 2,575 - - 2,575 - - 2023 £ 37,818 4,550 42,368	Total £ 18,538 - -
		18,538
		17,482 528 -
		18,010
		528
		1,056
		2022 £ 93,045 3,330
		96,375

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

12 Creditors: amounts falling due within one year

Trade creditors Taxation and social security Other creditors Deferred income* Accruals Deferred income** Balance at the beginning of the year Amount released to income in the year Amount deferred in the year Balance at the end of the year	2023 £ 4,659 9,285 89,880 15,880 9,764 129,468 2023 £ 76,350 (76,350) 15,880 15,880	2022 £ 6,629 6,269 29,183 76,350 13,742
		132,173
		2022 £ 43,700 (43,700) 76,350
		76,350

*Deferred income includes Surrey County Council: Bettercare admin post £13,750 and booklet printing £1,166, Screwfix Foundation £814 and April 2023 conference sale £150.

**Other creditors includes £55,000 held on behalf of SPARKS fund, £1,000 held on behalf of Green SP fund and £34,102 held on behalf of Real Change.

13 Analysis of net assets between funds

Tangible fixed assets Net current assets Net assets at the end of the year	General unrestricted £ 528 188,176 188,704	Designated £ - 20,000 20,000	Restricted £ - - -	Total funds £ 528 208,176
				208,704

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

14 Movements in funds Restricted funds: Catalyst Welcome Buddies Reaching Communities Better Care Social Prescribing Total restricted funds Unrestricted funds: Designated funds: Organisation Contingency Total designated funds General funds Total unrestricted funds Total funds	At the start of the year £ - - - - 20,000 20,000 141,787 161,787 161,787	Incoming resources & gains £ 2,975 45,776 95,424 144,175 - - 414,279 414,279 558,454	Outgoing resources & losses £ (2,975) (45,776) (95,424) (144,175) - - (367,362) (367,362) (511,537)	Transfers £ - - - - - - - - -	At the end of the year £ - - -
					-
					20,000
					20,000
					188,705
					208,705

					208,704

Purposes of restricted funds

Income, which is received for specific projects, as for example grants, donations and earned income is accounted for as restricted funds, with expenditure usually attributed over a specific period of time.

Purposes of designated funds

The Organisation Contingency Fund is a fund that is designed to be used for meeting any unforeseen emergencies. The primary objective is to enhance the charity's financial stability and to protect the financial plan which enable to continue its charitable activities in case of emergencies.

15 Reconciliation of net income / (expenditure) to net cash flow from operating activities

Net income / (expenditure) for the reporting period (as per the statement of financial activities) Depreciation (Increase)/ decrease in debtors Increase/ (decrease) in creditors Net cash provided by / (used in) operating activities	2023 £ 46,917 528 54,007 (2,705) 98,747	2022 £ 31,800 529 (57,699) 43,263
		17,893

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023
16 Analysis of cash and cash equivalents Cash at bank and in hand Total cash and cash equivalents	At 1 April 2022 £ 196,529 196,529	Cash flows £ 98,747 98,747	Other changes £ - -	At 31 March 2023 £ 295,276
				295,276

17 Legal status of the charity

The charity is a company limited by guarantee and has no share capital. Each member is liable to contribute a sum not exceeding £1 in the event of the charity being wound up.

18 Related party transactions

The charity has no related party transactions during the year. (2022: Nil) There are no donations from related parties which are outside the normal course of business and no restricted donations from related parties.

Voluntary Action South West Surrey

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 March 2023

19 a. Analysis of net assets between funds (prior year)

Tangible fixed assets Net current assets Net assets at the end of the year b. Movements in funds (prior year) At the start of the year £ Restricted funds: Catalyst Welcome Buddies 14,516 Time Bank Guardian Angels 1,342 Reaching Communities 2,316 Building Connections (2) Better Care Social Prescribing 5 Volunteer Buddies 39 Total restricted funds 18,216 Unrestricted funds: Designated funds: Organisation Contingency 20,000 Total designated funds 20,000 General funds 91,771 Total unrestricted funds 111,771 Total funds 129,987	General unrestricted £ 1,056 140,731 141,787 Incoming resources & gains £ 22,156 - 74,280 - 95,450 4,700 196,586 - - 332,692 332,692 529,278	Designated £ - 20,000 20,000 Restated Outgoing resources & losses £ (36,672) (1,342) (76,594) - (95,455) (4,739) (214,802) - - (282,676) (282,676) (497,478)	Restricted £ - - - Transfers £ - - (2) 2 - - - - - - -	Total funds £ 1,056 160,731
				161,787
				At the end of the year £ - - - - - -
				-
				20,000
				20,000
				141,787
				161,787

				161,787

Voluntary Action South West Surrey Annual Report 2022/23 Produced in house Charity Registration Number: 1116293 Company Registration Number: 05841344

Table of Contents

Our Principal Funding Sources

The Chair’s Report

The Joint CEO Report

VASWS Board of Trustees 2022/23

VASWS Staff 2022/23

Our Projects

Social Prescribing

Welcome to Volunteering

Welcome to Fishing

Our Mission Statement

Our Vision

Our Values

Volunteer Centre and Volunteer Recruitment

Timeline of the 2022/23 Financial Year

April 2022 – June 2022

July 2022 – September 2022

October 2022 – December 2022

January 2023 – March 2023

Organisational Support

Network Meetings

Events at VASWS

Photography Group

During the autumn a photographic group helped people who have had setbacks and suffer from mental ill-health.

Jobcentre Plus Talks

7 June 2022

Guildford College Opportunities Fair

50

Primary Care Network (PCN) Breakdown

Case Study: Alice

Additional client compliments

17%

Case Study: Karen

Additional client compliments

Case Study: Colin

Referral Reasons

Referral Destinations

WELCOME TO VOLUNTEERING 2022/23

WELCOME TO FISHING

HISTORICAL WALKS

PEOPLE SEEKING ASYLUM

Case Study: Tom

Referrer compliments

Case Study: Jim

Compliments

Case Study: Penny

PHOTOGRAPHY CLUB

HALE COMMUNITY CENTRE

Financial Review 2022/23

Expenditure

Reserves and Investments

Opinion

Opinion on financial statements

Basis for opinion

Conclusions relating to going concern

Other information

Opinion on other matter prescribed by the Companies Act 2006

Matters on which we are required to report by exception

Responsibilities of the trustees

Our responsibilities for the audit of the financial statements

Use of our report

STATEMENT OF FINANCIAL ACTIVITIES: INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT

For the year ended 31 March 2023

NOTES TO THE FINANCIAL STATEMENTS

1 Accounting policies

a) Basis of preparation

b) Going concern

c) Income

d) Donations of gifts, services and

facilities

e) Interest receivable

NOTES TO THE FINANCIAL STATEMENTS

1 Accounting policies (continued)

f) Fund accounting

g) Expenditure and irrecoverable VAT

h) Allocation of support costs

i) Operating leases

j) Tangible fixed assets

k) Debtors