tltlzens athiice medway citizens advice Solving problems. changing lives The difference we make Annual Accounts 2024 - 2025 We are Citizens Advice Medway Our charity was founded in 1939. Since then, we've provided free, confidential and independent advice, information and support to anyone who needs it. We help people online, over the phone and face-to-face through our ne￿Ork of local centres. Every year thousands of people turn to us. This gives us a unique insight into their needs and concerns. In turn, we use this knowledge to campaign on big issues both locally and nationally. So one way, or another, we're helping everyone not just those we support directly. Follow us on twitter @CAB Medway twitter.com/CAB Medway Like us on Facebook facebook.comlMedwayCAB Medway District Citizens Advice Bureau {A company limited by guarantee) Contents Page Reference and administrative details of the Charity, its Trustees and advisers Trustees. report Trustees. responsibilities statement Independent examiner's report statement of financial activities 2-17 18 19 20 Balance sheet 21 Statement of cash flows 22 Notes to Ihe flnancial statements 23-36 Medway District Citizens Advice Bureau (A company limited by guarantee) Reference and administrative details of the Charity, its Trustees and advisers For the year ended 31 March 2025 Trustees D J Ainsley, Chair P E Murray O D Martin A D Bucketi, Treasurer (resigned 31 March 20251 Company registered number 05568569 Charity reglstered number 1115644 Registered office Kingsley House 37-39 Balmoral Road Gillingham Kent ME7 4PF Company secretary D McDonald Chief executive officer D McDonald Accountants Kreston Reeves LLP Maritime Place Quayside Chatham Maritime Chalham Kent ME4 4QZ Bankers Natwest Western Avenue Waterside Chatham Maritime Kent ME4 4RT Independent Examlner Samantha Rouse FCCA DChA Kreslon Reeves LLP Manlime Place Quayside Chatham Maritime Kent ME44QZ Page 1 Our service is invaluable to our local community and without our volunteers we would not have a service to offer. Even though the volunteers role can be very demanding and at times stressful. Each and every person that volunteers gives more than is asked. We would like to take this opportunity to thank our volunteers for their continued hard work and commitment. Page 2 Chair's Annual Report On behalf of the Board of Trustees may I present our annual report for 202412025 l joined the Board in May 2011 and was elected Vice Chair in January 2012, In September,2015, the Current Chair stepped down and I was voted Chair, by the Trustee Board. Prior to this I have worked extensively in the local community with various organisations, Charities and Schools, for the last 20 years. The number and range of people who turn to Citizens Advice Medway for advice and support is forever increasing. In part this reflects the growing pressures on people's lives, but also that Citizens Advice Medway is delivering a greater number of services by securing local contracts through the competitive tendering process. Further in this report you will find contributions from our Chief Executive and the Board of Trustee's Treasurer. Both reports outline in more detail the service developments over the past year and the annual financial outcome. This year has continued the trend of challenges we've seen over the past few years with Brexit, COVlD- 19, and the Cost of Living Crisis. The actions of a fresh government in the UK and the ongoing international influences on the UK have meant we've had to maintain a flexible approach to our community's needs. In a world where change is happening regularly and at a fast pace, our service remains as vital as ever in supporting people with a host of issues. The most vulnerable in our society are always the ones most impacted by change and I'm always amazed by the capacity of Citizens Advice Medway to rise to these new challenges. Our dedicated team of staff and volunteers have always put in a tremendous effort in dealing with the challenges everyone is facing today. This year has also seen us begin taking steps to move from our current premises at Kingsley House and find a new home. We first moved to Kingsley House in Gillingham in October 2011. The location has served as well but the time has come to move on and we're extremely excited to establish a new and up-to-date home for Citizens Advice Medway. We hope to establish a High Street presence in unit that isn't shared with a statutory body like Medway Council, which can be off putting to some of our clients. The CEO and his team are working very hard on this and everyone is keen to see this come to fruition over the next year. As always, the Governance and oversight of the organisation is provided by the Trustee Board. All trustees are volunteers and come from varied backgrounds with a tremendous and varied set of skills and expertise which are used to support the CEO and his team as and when required. It has been a privilege to be part of this organisation and the people who work and volunteer in it. As Citizens Advice Medway, we do not work alone and I want to thank all our partners with whom we have worked over the pasl twelve months, in delivering a variety of services to support the residents of Medway and wider Kent, However, none of this would be possible without our hard working staff and the dedication of our volunteers - on behalf of the Trustees I want to record our genuine thanks. Finally, I have been privileged to be Chair of Medway Citizens Advice, but I could not do this alone and so I want to pay tribute to my fellow trustees who work tirelessly for the Bureau in a voluntary capacity. Without their support and commitment my position as Chair would be far more challenging. Thank you for your time and I hope you find this report both interesting and informative. David Ainsley Page 3 Trustees, Report For the year ended 31 March 2025 The Trustees present their annual report together with the audited financial statements of Medway District Citizens Advice Bureau for the year ended 31 March 2025. Objectives and Activities A. Policies and objectives The objects of the Company are to promote any charitable purpose for the benefit of the inhabitants of the area of benefit (comprising the Medway towns and the immediate surrounding area) by the advancement of education, the protection of health and the relief of poverty, sickness and distress. B. Charity's aims Medway District Citizens Advice Bureau provides free, confidential, impartial and independent advice and information for the benefit of the local community. It aims to provide the advice people need for the problems they face and to improve the policies and practices that affect people's lives, The focus of our activities remains as follows.. To provide the advice people need for the problems they face and to improve the policies and practices that affect people's lives. The Citizens Advice service is a free service regardless of whether the work we do with clients is straightfo￿ard or time-consuming. The service is confidential. Nothing learned by the Bureau from clients, enquiries will be passed on to anyone outside the seniice without the client's explicit permission. The service is independent of any other organisation. The service is open to everybody, regardless of gender, ra￿, age, disability or beliefs and help will be given on any subject withoul any preconceived attitude on the part of the Bureau, C. Main objectives for the year Our main aim for the year is to continue to provide a quality advisory service and increase our number of Adviser, Administration and Research and Campaign volunteers. This is especially important in light of Medway Council's decision to withdraw their funding as of January 2024. Sourcing alternate funding streams is also a main priority for this year to ensure we can maintain the same high quality service we've provided for many years. The Cost of Living Crisis continues to impact our local community. Debt levels remain high in Medway and there is a continued need for food & energy poverty support. The Cost of Living Crisis has been a key factor in Medway Council's decision to withdraw funding. Like many local authorities across the country, the Council is receiving less income from both national government and local residents who cannot afford to pay Council Tax, parking charges, and other local authority related charges. In order to avoid bankruptcy, Medway Council has taken their debt, welfare, and housing advice service in-house instead of commissioning a separate provider. Page 4 We have partnered with a professional bid writing service called Competitive Solutions who are supporting us in identifying bids and writing the applications. We formally started working with them in February '25 and they are submitting bids with our input on a monthly basis. The first bid was submitted in March '25. This collaborative working has proven very successful so far and as Competitive Solutions is a for-profit organisation, it is in their interest that bids are successful. Partnerships with other agencies such as Medway Foodbank and the Lottery Community Fund remain strong. Our Outreaches remain fully manned and are our primary avenue for people to access our services face-to-face. Other agencies have reached out to us hoping that we can attend their venues. Our volunteer recruitment process remains a strong focus as a result and we're looking into methods of accelerating the current volunteer training process. Public benefit The trustees have paid due regard to guidance issued by the Charity Commission in deciding what activities the charity should undertake. In planning our activities for Ihe year we kept in mind the Charity Commission's guidance on public benefit at our trustee meetings. An example of how we benefit society is the fact that we carried out 5919 welfare benefit entitlement calculations this past year which amounted to a potential financial gain of £4,200,455.07 for our clients. We've also managed to help write off a total of £957,210.33 of debt. VOLUNTEERS The charity receives help and support in the form of voluntary assistance in advising the public and administering the charity. This Year & Next Year 37 volunteers contributed approximately 25,000 hours of work to Citizens Advice Medway during the year. The contribution from volunteers has not been included in the Statement of Financial Activities as the value of their contribution cannot be reliably quantified in financial terms. Without the commitment of the volunteers the charity would not be able to achieve its objectives. The Trustee Board is extremely grateful for their greatly valued and appreciated hard work and dedication. During the spring & summer months of 2024, our partnership with the charity Live Music Now and the Veterans, Foundation enabled us to attend several group sessions for Veterans facing isolation. These events were a huge suc￿Ss. htt s:Ilwww.livemusicnow.or .uklcaseslmedwa -veterans- rammel ro Increase and Retain Volunteers Recruit and retain additional volunteers to meet the needs of the clients Review volunteer recruitment prO￿sS Ensure volunteers base, including Trustees is diverse and representative of the Community Increase role flexibility amongst our workforce so that we can better respond to short term changes in volunteer numbers. Page 5 Cost of Living Crisis The Cost of Living Crisis has caused us considerable pressures in terms of finances and workload. We've seen a significant increase in the number of people approaching us for help with Food Vouchers, support with utility costs, benefit queries, debt matters, and evictions. Travel costs continue to be a barrier to people accessing our seNice. Our Resilience and Trussell Trust projects continue to offer advice on debt, housing, and benefits, as well as food support to as many residents as possible across Medway via our Outreach services. ACHIEVEMENTS AND PERFORMANCE KEY ACHIEVEMENTS- 202412025 We've seen a huge surge in client demand for our services in 2024125 as well as tremendous support from the local community when it was announced that Medway Council had withdrawn their funding. We've attended a number of partnership events this year including an Overseas Workers Event at Medway Hospital, the Medway Food Partnership, and a number of support sessions at a local women's charity that temporarily houses those that are victims of DV while they are awaiting permanent re-housing. We have made excellent progress towards relocating to our new premises. We've identified a suitable premises and are in negotiations with the landlord to sign a lease. The rental cost of this new premises is significantly less than what we're paying for our current premises which will further help us reduce our expenditure going for¥vard. Key Stats: 37 volunteers contributed approximately 25,000 hours of work to Citizens Advice Medway. 17,216 calls from clients for advice. 5919 welfare benefit entitlement calculations which amounted to a potential financial gain of £4,200,455.07. £957,210.33 of debt written off. 28,789 issues dealt with by our Resilience project. 652 clients supported via our Trussell Trust partnership. 421 clients referred for support via our Pro-Bono Solicitor partnerships. Recognition - We never underestimate that the total time donated by our volunteers in 2024125 was crucial to the service operating, especially with the Cost of Living Crisis putting pressure on our volunteers in terms of having the availability to volunteer and clients in many different ways. The past year has presented a number of challenges for our organisation. The fact that Citizens Advice Medway has continually demonstrated how adaptable it is in the changing contexls of recent years is a testament to the expertise of our staff, volunteers and leadership team, to whom I extend my thanks on behalf of the Board of Trustees. Achievements and Performance MASDAP - Our Money Advice project continues to see high demand at all times due to the Cost of Living Crisis. Queries relating to utility debts, Council Tax debts. and rent arrears are common. The team is able to hit national targets by mid way through the month and will only deal with urgent cases after this point which less urgent cases can be supported in other ways. We Page 6 implemented a new way of working in April '24 that allowed caseworkers to spread out their workload in a more manageable way. This has led to increased productivity when it comes to the ongoing casework element of the MASDAP role. Medway Resilience - Our Resilience Team continues to be in high demand. especially when it comes to other agencies - statutory and VCS - requesting that we attend one-off events to support their clients. The advice given by the Resilience workers is one-off and not casework, the aim being to give clients the tools and advice they need to ensure they can tackle similar problems if they arise in future. The Resilience Team operates our wide range of Outreaches. Trussell Trust - Our Trussell Trust Foodbank relationship remains strong and we continue to have a presen￿ in every Foodbank distribution centre in Medway. When a client comes to cash-in their Food Voucher in exchange for a food parcel, our team will engage with the client to advise on Iheir cause of crisis and try to resolve the problem that's leading to their food crisis. This can include income maximization, employment advice, and more. Fundraising Activitiesllncome Generation The charity received grants from Medway Council. Citizens Advice UK, Charities Trust- NATIONWIDE, The National Lottery Community, Kent Community Foundation, and Colyer Fergusson, Veterans. The charity is only too well aware of the financial pressures experienced by its major funders, and in view of this has taken active measures to broaden the charity's funding base. We have proactively engaged in Fundraising seminars, networking with our Local and National Funders, to continue searching for opportunities, to increase our Funding Streams. We are always seeking opportunities and continue to make applications to various funders to support our plan to increase and extend the services we offer, we proactively work with our Partner Charities to secure funding for projects we work in collaboration to increase and extend the services we offer. Malntain an increase access to diverse and resilient funding Secure new and continuing project funding for specialist services Increase the range and diversity of our Funders supporting Citizens Advice Medway to further reduce the risk of dependence Review opportunities for increasing unrestricted income Continue to review our Full Cost recovery model for costing projects and contracts ensuring they are all cost effective Investigate schemes to seek client donations that are appropriate and mindful Increase our reserves by 25-30 % Seek long term funding agreements - 3 years +. Develop a broader range of partners and develop joint funding bids to meet local needs Invest in management training to enable them to have a good understanding of budgeting and the financial process Consider opportunities to work with GP commissioners for advice services Page 7 Financial review Going concern After making appropriate enquiries, the Trustees have reasonable expectation that the Company has adequate resources to continue in operational existence for the foreseeable future. For this reason continue to adopt the going concern basis in preparing the financial statements. Further details regarding the adoption of the going concern basis can be found in the accounting policies. An overview of our year Our Year This year has again been one of the most challenging but also most rewarding for Citizens Advice Medway, both for our clients and our organisation. We again expanded the range of Outreaches we provide and the clients who we support. We have worked with a wider range of partners on a wider range of projects and at the end of one of our most challenging years ever, we hope to be in a good place to continue our vital service to the people of Medway and beyond as we put more focus on securing funding from various sources. Our Service In addition. to our face to fa￿ service we also answered around 17,216 calls from clients for advice in the year. This is a slight drop on the previous year but this would be a result of our reducing our switchboard hours to 9am-12'.30pm on Mondays, Tuesdays & Thursdays as a result of the funding withdrawal by Medway Council. In addition to attending every Foodbank distribution centre, we how hold Outreaches at the following venues: St Augustine's Church, 192 Rock Avenue, Gillingham, ME7 5PW - Sessions held every Wednesday from gam-11 am. The Salvation Army, Church Street, Chatham, ME4 4BT - Sessions held every Monday & Wednesday from 1 Oam-12pm. St Peter's Church, Delce Road, Rochester, ME12EH - Sessions held every Tuesday from 9.'30am-11.'30am. St Justus Church, The Fairway, Rochester, ME12LT - Sessions held every Tuesday from 10.30am-12.'30pm. Twydall Library, 13-15 Twydall Green, Gillingham, ME8 6JY - Sessions held every Wednesday from 9am-12pm. Gillingham Street Angels Hub, 1-5 King Street, Gillingham, ME7 1 EY - Sessions held every Thursday from 9am-12pm. Our People Our streamlined volunteer recruitment process has proven a tremendous success and ensures we're not leaving potential volunteers waiting for lengthy periods of time. There's an urgent need for us to recruit additional volunteers to help fill Ihe gaps caused by the loss of Council funding. Page 8 Finances I would like to thank all trustees, staff and volunteers for the phenomenal amount of work they put in at the start of the year to meet this challenge, as well as to maintain and even improve service level to clients. Going forwards, we continue to seek to diversify our funding and provide services to a wider range of individuals and organisations. We continue to work hard with Funders and Partners to reach our long term goals and remain sustainable. The Future Despite a very challenging environment, for both our organisation and our clients, we end the year in a strong position. l am delighted to be in the post of CEO and look fO￿ard to leading us into a new chapter. We will look to continue to provide a wider range of services with a wider range of partners. This will include continued closer working with the armed services, the health sector and with other local Citizens Advice colleagues and statutory and voluntary colleagues. We will also provide a wider range of Se￿ICe, including policy work and training. I would like to thank all the trustees, volunteers, staff and friends of Citizens Advice Medway for their support this year, and ongoing commitment to providing an excellent advice service, Dan McDonald Chief Executive Officer Page 9 IMIRIGHI IIIRY Page 10 Treasurers Report Welcome to the Treasurers report for the Year Ending 31 March 2025 on the Accounts of Citizens Advice Medway. l am writing this report in lieu of Alan Buckett who resigned from the Board on 31 March 2025 and is unavailable to prepare this report. Our staff have continued to respond very well to the demand for our services and wou5d like to praise them for their efforls during the year. The management team have achieved greal results and again my thanks go to them. The year has put increased pressure on our income and a reduction in general funds from Medway Council has resulted in a shortfall for the year. However, we remain in a good financial position given our efforts in previous years to improve our reserves., for such an eventuality, All the Board, management and staff remain committed to provide the excellent services for the people of Medway and we have applied for and received additional funds going into the year 2025-2026. Though the future remains uncertain, we are confident that these funds, and others, will return Citizens Advice Medway to a surplus position in the forthcoming year. Peter Murray, Vice Chairman li FINANCIAL REVIEW RESERVES POLICY Reserve's Policy The Trustees consider that reserves, which are deemed freely available for any of the charity's objectives, should best be used to provide a solid business base for the Company. Allowance has been made for the following factors in determining the current level of reserves. 1. The existing premises no longer match the Company's requirements and expenditure would need to be incurred on finding new premises and adapting them to meet requirements. 2. Most fixtures and fittings are all second-hand. Provision needs to be made for their replacement with furniture and equipment designed to meet the established requirements of the Company. 3. All office machinery, computers, faxes, photocopiers etc., will need replacement on a three to five year cycle. 4. As the receipt of grants and contracted income can occasionally be later than planned, there is a need to provide short term financial cover, to allow for the payment of on-going costs, until grants are eventually received. 5. The future of the Company is partly dependent upon sufficient funds being provided by local and national government. As these providers of income are subject to the vagaries of government spending and the general economic climate, it is possible that the cash flow could slow down significantly, or dry up totally, dependent upon the competing calls on limited resources. In the case of closure, it is deemed prudent to allow for the following factors. Statutory redundancy of the staff. Payment of costs on leasehold or licensed premises, and associated items until the lease or license can be assigned, or the lease expires, whichever is the sooner. iii. Payment of outstanding liabilities. The Reserve Policy is reviewed by the Trustees at least annually. The Trustees can, at any future date, determine that a part of the reserves can be utilised for a specific purpose, in which case those funds would be treated as designated funds 12 Restricted Funds The company has contracts with Healthwatch. The use of funds outside the terms of the contract is prohibited, with the balance of funds lo be returned on completion of the contract. The company has a contract with its national association, Citizens Advfj￿, to provide debt advice to tenants of Registered Social Landlords. The funding comes from the Department for Business, Innovation & Skills. Current restricted Funds stand at £20,567 (2024.. £20,599) and will be held to meet any unanticipated expenses associated with the specific projects. Unrestricted Funds The Trustees believe that Medway CAB should hold financial resenies in order to ensure that the charity can continue to operate and meet the needs of clients of unforeseen and potentially financially damaging cirCumstan￿S arising. Current Unrestricted funds stand at £79,613 (2024: £697,841) The Trustees consider that it would be prudent to set aside an amount equivalent to Four months operating expenditure to meet the cost of contractual arrangements should there be a short term break in funding. this is estimated at £274,871 Designated Funds In addition, unrestricted funds have been designated to the following purposes.. Equipment Reserve. Though it has been successful in seeking funding to support IT infrastructure through external sources, the Board considers that there is a need for a reserve to be created to support the ongoing replacement of the IT infrastructure at Medway Citizens Advice. The reserve to stand at £405,000. Contractual Commitment reserve At present, the Board does not consider that there is a need to set aside funds for redundancy. However, the experience of Citizens Advice Medway over the last two years has encouraged the Board to create a reserve to cover disciplinary andlor grievance at £10,000. Premlses The Board considers that there is no need for a reserve at this this time Review of reserves policy Reserves are monitored at every quarterly meeting of the Finance and Resources Sub Committee, the Committee will ensure that reserves are not unduly affected by unanticipated expenses and are sufficient for the needs identified in this reserves policy. This reserves policy is monitored by Ihe Board of Trustees annually when the Audited Accounts become available, or more frequently as circumstances dictate. 13 Principal Funding Our principal funders are Medway Council from whom we receive our core funding together with funds for additional specific projects and the legal Service Commission who contract with us to provide free legal advice to local residents. STRUCTURE GOVERNANCE AND MANAGEMENT CONSTITUTION The company is constituted under a Memorandum of Association dated 20th September 2005 as amended on 21 st September 2017. It is a charity registered with the Charity Commission for England and Wales. Method of Appointment or Election of Trustees Trustees are recruited from a wide range of backgrounds to ensure an appropriate mix of knowledge, skills and experience and to mirror the local community profile. The management of the company is the responsibility of the Trustees who are elected and co-opted under the terms of the Articles of Association. Only Trustees are members of the company. The power of appointment of Trustees is vested in the existing Trustees, subject to ratification at the Annual General Meeting. Policies Adopted For the Induction and Training of Trustees New Trustees are provided with an induction pack and are invited to attend meetings with the company's executive management. During the year, new and existing Trustees meet to review the company's operations and plans. All trustees are encouraged to develop their skills base. The National Citizens Advice has a range of support services for Trustees, including Cablink, which publishes a wide range of news and information, and Bureau Management Information Systems (BMIS) which provides policies, guidance tools and standard documents. Organisational Structure and Decision Making The Trustees have legal responsibility for the general control and management of the company, including financial management and control. The Trustees are responsible for ensuring that the company complies with the Citizens Advice Membership Scheme, charity legislation and company law. Day-to-day managemenl is delegated to the Chief Executive Officer (CEO), Mr D McDonald. The Trustees meet on at least four occasions in each year. The quorum at such meetings is one third of the total number of current members. The company's financial position is reviewed at each meeting of the Trustee Board. Medway District Citizens Advice Bureau Ltd is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. 14 Operating policies are independently determined by the trustee board of Medway District Citizens Advice Bureau Ltd in order to fulfil its charilable objects and comply with the national membership requirements. Related Party Relationships The charity co-operates and liaises with a number of other advisory services, local charities and statutory services on behalf of clients. Where one of the trustees holds the position of trustee or director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision making process, Risk Management The Trustee Board have completed a corporate risk management exercise. A risk assessment is annually considered by the trustee board as part of their business planning procedures. The trustees recognise that any major risks to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end the company is continually monitoring and managing its risk, reviewing risk and ensuring action plans are in place to mitigate its key risk areas. Included in external risks is that of the loss of funding, The effects of this have been minimised by the procedures in place, which have resulted in funding being secured from a variety of SoUr￿s. The charity continues to seek to diversify its funding sources. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charity. These procedures are periodically reviewed to ensure that they still meet the needs of the charity. Wider Network Medway District Citizens Advice Bureau is a member of Citizens Advice UK, the operating name for the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Medway District Citizens Advice Bureau in order to fulfil charitable objects and comply with the national membership requ1￿MentS. 15 FUTURE DEVELOPMENTS Achievements and Performance Our mission We sort out problems together, forgood We deliver this mission by: Delivering services responsive to community need Empowering citizens to understand and exercise their rights and responsibilities Preventing problems through education and training Influencing social policy to achieve positive change Whilst adhering to the four Citizens Advice principles on which the service was founded. offering advice that is: Independent Free Confidential Impartial Our objectives have been designed to meet the needs of the local community, as wellas supporting the achievement of the national Citizens Advice strategic aims, which are: We'll make it easy to getadvice We'll be more influential We'll work together as one servi We'll become even more sustainable and effective Our plan Our Vision, Mission and Values underpin our Business and Development Plan 2023. 16 Plan objectives Increase access to high quality advi￿, particularfy for those in greatest need Strengthen the effectiveness of our research and campaigns Work, particularly locally Develop and deliver work to prevent problems from starting or recurring Build on our partnership working to strengthen services for local people Focus our resources on achieving positive outcomes for clients and value for money Set an example as a good employer, providing quality training and skills development And also support the "Stand up for Equality" objectives, which are: Challenge discrimination through advice by identifying Discrimination and human rights issues, Promote equality through advocacy Value diversity through our roles of employer, volunteer agency and contractor by providing visible and committed leadership, developing a strategic approach to diversity. 17 Medway District Citizens Advice Bureau {A company litnited by guarantee) Statement of Trustees, responsibilities For the year ended 31 March 2025 The Trustees (who are also the directors of the Charity for the purposes of company law) are responsible for preparing the Trustees, report and the financial statemenls in accordance with applicable law and Uniled Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the Trustees to prepare financial staternents for each financial . Under company law, the Truslees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Charity and of its incoming resources and application of resources, including ils income and expenditure, for that period. In preparing these financial statements, Ihe Truslees are requiied to.. select suitable accounting policies and then apply them consistentty., observe the methods and principles of the Charities SORP (FRS 102)., make judgments and accounting estimales Ihal are reasonable and prudent-, stale whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material departures disclosed and explained in the financial statements; prepare the financial statements on the going concern basis unless il is inappropriate lo presume that the Charity will conlinue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient lo show and explain the Charity's transactions and disclose with reasonable accuracy at any time Ihe financial position of the Charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Charity and hence for taking reasonable sleps for the prevention and detection of fraud and other irregularities. Approved by order of the members of the board of Trustees and signed on its behalf by. D J Ainsley (Trustee) Date.. Page 18 Medway District Citizens Advicè Bureau (A company limited by guarantee) Independent examiner's report For the year ended 31 March 2025 Independent examiner's report to the Trustees of Medway District Citizens Advice Bureau ('the Charity'> I report lo Ihe charity Trustees on my examination of the accounts of the Charity for the year ended 31 March 2025. Responsibilities and basis of report As the Trustees of the Charity (and its directors for the purposes of company18w) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act,). Having satisfied myself that the accounts of th8 Charity are not required to be audited under Part 18 of Ihe 2006 Act and are eligible for independent examination, I report in respect of my examinalion of the Charity's accounts carried out under section 145 of the Charities Act 2011 ('Ihe 2011 Act'l. In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(51{bl of the 2011 Act. Independent examiner's statement Since the Charity's gross income exceeded £250.000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm thal l am qualified to undertake the examination because l am a member of the Association of Chartered Certified Accountants which is one of the listed bodies. I have completed my examination. I confimi Ihal no malters have come to my attention in connection with the examination giving me Gause to believe.. accounting records were not kept in respect of the Charity as required by section 386 of the 2006 Act,. or the accounts do not accord with those records- or the accoLFnts do not comply with Ihe accounting requirements of section 396 of the 2006 Act other than any requiremenl that the accounts give a 'true and fair, view which is not a matter considered as part of an independent examination; or the accounts have not been prepared in accordance with the methods and principles of the Stalement of Recommended Practice for accounting and reporting by charities lapplicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)]. I have no concerns and have come across no other matters in connection wilh the examination lo which attention should be drawn in this report in order to enable a proper understanding ofthe accounts to be reached. This report is made solely to the Charitls Trustees. as a body, in accordance with Part 4 of the Charities {Accounts and Reports) Regulations 2008. My work has been undertaken so that I might state to the Charity's Trustees those matters l am required to state to them in an Independent examinels report and for no other purpose. To the fullest extent permitted by law. I do not accept or assume responsibility to anyone other than the Charity and the Charills Trustees as a body, for my work or for this report. Signed.1 TfL 2 Dated: 18 November 2025 Samantha Rouse FCCA DChA Kreston Reeves LLP Maritime Place Quayside Chatham Marilime Chalh8m Kent ME4 4QZ Page 19 Medway District Citizens Advice Bureau (A company limited by guarantee) Statement of financial activities {incorporating income and expenditure account) For the year ended 31 March 2025 Restricted Unrestricted funds funds 2025 2025 Total funds 2025 Total funds 2024 Note Income from: Donations and legacies Charitable activities Investments Other income 93,125 340.588 8,591 70,515 93,125 340,588 8,591 70,515 196,542 854.131 9,362 68,958 Total income 512,819 512,819 928,993 Expenditure on: Charitable activities 32 731,047 731,079 901,639 Total expenditure 32 731,047 731,079 901,639 Net movement in funds (32) {218,2281 (218,260) 27,354 Reconciliation of funds: Total funds brought forward Net movement in funds 20,599 {32) 715,841 {218,228 736,440 (218,260) 709,086 27,354 Total funds carrled fornvard 20,567 497,613 518,180 736.440 The Statement of financial activities includes all gains and losses recognised in the year. The notes on pages 23 to 36 form part of these financial statements. Page 20 Medway District Citizens Advice Bureau {A company limited by guarantee) Registered number,. 05568569 Balance sheet As at 31 March 2025 2025 2024 Note Fixed assets Tangible assets Investments 11 12 28,887 37,690 28,889 37,692 Current assets Debtors Cash at bank and in hand 13 40,971 462,811 720.014 503,782 720,014 Current liabilities Creditors.. amounts falling due within one year 14 {14,491 > (21,266) Net current assets 489,291 698.748 Total assets less current Ilabilities 518,180 736,440 Total net assets 518,180 736,440 Charity funds Restricted funds Unrestricted funds 20,567 497,613 20,599 715,841 15 Total funds 518,180 736,440 The Charity was entitled to exemption from audit under section 477 of the Companies Act 2006. The members have not required the company to obtain an audit for the year in question in accordance with section 476 of Companies Act 2006. The Trustees acknowledge their responsibilities for complyng with the requirements of the Acl with respect to accounting records and preparation of financial statements. The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime. The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by.. D J Ainsley (Trusteel Date.. The notes on pages 2310 36 form part of these financial statements. Page 21 Medway District Citizens Advice Bureau (A company limited by guarantee) Statement of cash flows For the year ended 31 March 2025 2025 2024 Cash flows from operating activities Net cash used in operating activities (265,7941 41,419 Cash flows from investing activities Dividends, inter&sts and rents from investments Purchase of tangible fixed assets 8,591 9,362 (8,823) Net cash provided by investing actlvities 8,591 539 Change in cash and cash equivalents in the year Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year (257,203) 720,014 41,958 678,056 462,811 720,014 The notes on pages 23 to 36 form part of these financial statements Page 22 Medway District Citizens Advice Bureau {A company lim5ted by guarantee Notes to the financial statements For the year ended 31 March 2025 General informatlon Medway District Citizens Advice Bureau is a charitable company. registered in England and Wales wilh the charity number 1115644 and company number 05568569. The registered office of the Charity is Kingsley House, 37-39 Balmoral Road, Gillingham. Kent. ME7 4PF. Accounting policies 2.1 Basis of preparation of flnancial statements The financial statements have been prepared in accordance wilh Ihe Charities SORP IFRS 102) Accounting and Reporting by Charities= Statemenl of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019). the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) and the Companies Act 2006. Medway District Citizens Advice Bureau meets the definrtion of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise slated in the relevant accounting policy. The financial statements are prepared in sterling which is the funclional currency of the charity and rounded to the nearest £. 2.2 Golng Concern The Trustees assess whether the use of going concern is appropriate i.e. whelher there are any material Un￿rtaInlieS related to events or conditions that may cast significant doubt on the ability of the Charity to continue as a going concern. The Trustees make this assessment in respect of a period of at least one year from the dale of authorisation for issue of the financial statements and have concluded that the Charity has adequate resources lo continue in operational existence for the foreseeable future and there are no material uncertainties about the Charitls ability to continue as a going concern, thus Ihey continue to adopt the going concern basis of accounting in preparing the financi81 statements. 2.3 Income All income is recognised once the Charily has entitlement lo the income, it is probable that the income will be received and the amount of income receivable can be measured reliably. Grants are included in the Stalement of financial activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance sheet. Where income is re￿iVed in advance of entillemenl of receipt, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income is received. the income is accrued. Income tax recoverable in relation lo donations received under Gift Aid or deeds of covenant is recognised at the time of the donation. Income tax recoverable in relation to investment income is recognised at the time the investment income is receivable. other income is recognised in the period in which it is re￿1vable and to the extent the goods have been provided or on completion of the service. Page 23 Medway District Citizens Advice Bureau IA company limited by guarantee) Notes to the financial statements For the year ended 31 March 2025 Accounting policies (continued) 2.4 Expenditure Expenditure is recognised once there is a legal or Constructive obligation to transfer economic benefit to a third party, il is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each aclivity are made up of the lolal of direct costs and shared costs, including support cosls involved in undertaking each activity. Direct costs atlribulable to a single activity are allocaled directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consislenl with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset's use. Expenditure on charitable activities is incurred on directly undertaking the activities which further Ihe Charitls obj8clives, as well as any associated support costs. All expenditure is inclusive of irrecoverable and recoverable VAT. 2.5 Government grants Government grants relating to tangible fixed assets are treated as deferred income and released lo Ihe Statement of financial activities upon the completion of the relevant performance-related conditions. Other grants that are not subject to performance-relaled conditions are credited to the Slalement of financial activities as the grant proceeds are received. Grants received prior to th8 revenue recognilion criteria being satisfied are recognised as a liability. 2.6 Interest receivable Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Charity.. this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited. 2.7 Taxation The Charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation lax purposes. Accordingly, the Charity is polenlially exempl from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992. to the extent thal such income or gains are applied exclusively lo charitable purposes. 2.8 Tanglble fixed assets and depreciation Tangible fixed assets costing £250 or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably. Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated dep￿CiatIon and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into ils intended working condition should be included in the measurement of cost. Page 24 Medway District Citizens Advice Bureau (A company limited by guarantee) Notes to the financial statements For the year ended 31 March 2025 Accounting poli¢Ses {continued) 2.8 Tangible fixed assets and depreciation {continuedl Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives. Depreciation is provided on the following basis: Fixtures and fittings Office equipment Computer equipment 200h reducing balance 200k reducing balan 330/0 reducing balance 2.9 Investments Fixed asset investments are a form of financial instrument and are initially recognised 8t their transaction cost and subsequently measured at fair value at the Balance sheet dale, unless the value cannot be measured reliably in which case il is measured at cost less impainnent. Investment gains and losses, whether realised or unrealised, are combined and presented as 'Gainsl{Lossesl on investments. in the Statement of financial acts'vities. 2,10 Debtors Trade and other debtors are recognised al the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. 2.11 Cash at bank and In hand Cash at bank and in hand includes cash and short-temi highly liquid investments with a short maturity of three months or less from the date of acquisilion or opening of the deposit or similar account. 2.12 Liabililies and provlslons Liabilities are recognised when there is an obligation at Ihe Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in selllement, and the amount of the settlement can be estimated reliably. Liabilities are recognised at the amount that the Charrty anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide. Provisions are measured at the best eslimate of the amounts required lo settle the obligalion. Where the effect of the time value of money is malerial. the provision is based on the present value of those amounts, discounted at Ihe pre-tax discount rate that reflects the risks specific lo the liabilily. The unwinding of the discount is recognised in the Statement of financial activities as a finance cost. 2.13 Financial Instruments The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instrumenls are initially recognised at Iransaclion value and subsequently measured at their settlemenl value wilh the exception of bank loans which are subsequently measured at amortised cost using the effective interest method. 2.14 Operating leases Rentals paid under operating leases are charged to the Statement of financial activities on a straight- liné basis over the lease term. Page 25 Medway District Citlzens Advice Bureau (A company Ilmited by guarantee) Notes to the financial statements For the year ended 31 March 2025 Accounting policies {continued) 2.15 PensSons The Charity operates a defined conlribution pension scheme and the pension charge represents the amounts payable by the Charity to the fund in respect of the year. 2,16 Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Charity and which have not been designated for other purposes. Designated funds comprise unreslricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set oul in the noles to the financial statements. Restricted funds are funds which are to be used in accordance with specific reslriclions imposed by donors or which have been raised by the Charity for particular purposes. The costs of raising and administering such funds are charged against the specffic fund. The aim and use of each restricted fund is set out in the notes to the financial stalements. Crltlcal accountSng estimates and areas of judgment Eslimates and judgments are conlinually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under Ihe circumstances. Critical accounling estimates and assumptions.. The Charity makes estimates and assumptions concerning the future. The resulting accounting estimates and assumptions will, by definition, seldom equal the related actual results. The estimates and assumptions that have a significanl risk of Causing a material adjuslmenl to the carrying amounts of assets and liabilities within the next financial year are discussed bebw. Income from donations and legacles Restricted Unrestricted funds funds 2025 2025 Tolal funds 2025 Total funds 2024 Donations Grants 2,000 91,125 2,000 91,125 196,542 93.125 93,125 196,542 Total 2024 32,500 164.042 196,542 Page 26 Medway District Citizens Advice Bureau IA Gompany limited by guarantee) Notes to the financlal statements For the year ended 31 March 2025 Income from charitable activities Restricted Unrestricted funds funds 2025 2025 Total funds 2025 Total funds 2024 Local projects Natiori81 projects 200,938 139,650 200,938 139,650 440,254 213,877 340,588 340,588 654,131 Tol812024 32.332 621,799 654,131 Investment Income Unrestrlcted funds 2025 Total funds 2025 Total funds 2024 Interest receivable 8,591 8,591 9,362 Tolal 2024 9.362 9,362 Other income Unreslricted funds 2025 Total funds 2025 Total funds 2024 Lettings income and recharges other income 70,515 70,515 65,420 3,538 70.515 70,515 68,958 Total 2024 68,958 68,958 Page 27 Medway District Citizens Advice Bureau (A company limited by guarantee) Notes to the financial statements For the year ended 31 March 2025 Charitable Activities Restricted Unrestrictèd funds funds 2025 2025 Total funds 2025 Total funds 2024 Staff costs 329,667 112,054 25,628 16.199 6,613 185 36 329,667 112,054 25,628 16.199 6,645 185 419,720 126,311 40,214 16,720 6.533 1,300 1,458 29,021 103,585 1,624 5,587 27,765 11,058 3,600 633 Rent and seNice charges Insurance Communication costs Printing, postage and stationery Motor and travel expenses Training and recruilment Staff and volunteer expenses Repairs and renewals Subscriptions Legal, professional and consultancy fees Payroll and accounts administration Depreciation Auditors remuneration Truslee adminlmeeting expense Other governance costs LAF disbursements Irrecoverable input VAT Bank charges Gr8nt expenditure Sundry expenses 32 36 6,284 12,683 16,647 24,128 32,728 8,803 5,540 504 1,227 6.284 12,683 16,647 24,128 32,728 8,803 5,540 504 1,227 624 1,271 4,756 791 93,297 5,771 52,861 594 52,861 594 78,666 78,666 32 731,047 731,079 901,639 Tot812024 61,978 839,661 901,639 Page 28 Medway District Citizens Advice Bureau {A company limited by guarantee) Notes to the financial statements For the year ended 31 March 2025 Staff costs 2025 2024 Wages and salaries Social security costs Contribution to defined contribution pension schemes 294,200 28,672 6,795 377,402 34,333 7,985 329,667 419,720 The average number of persons employed by the Charity during the year was as follows.. 2025 2024 No. 10 The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was: 202S No. 2024 No. In the band £60,001- £70,000 The total employment benefits including employers, pension conlributions and employers, national insurance of the key managemenl were £148,430 {2024 - £148.430) 10. Trustees, remuneration and expenses During the year. no Trustees re￿iVed any remuneration or other benefits {2024 - £NIL). During the year ended 31 March 2025, no Trustee expenses have been incurred12024 - £NIL). Page 29 Medway District Citizens Advice Bureau (A company limited by guarantee) Notes to the financial statements For the year ended 31 March 2025 11. Tangible fixed assets Fixtures and fittings Office equipment Computer equÈpment Total Cost or valuation At 1 April 2024 1,398 76,985 51,783 130,166 At 31 March 2025 1,398 76,985 51,783 130,166 Depreclation Al 1 April 2024 Charge for the year 1,313 17 49,111 5,575 42,052 3.211 92,476 8,803 Al 31 March 2025 1,330 54,686 45,263 101,279 Net book value At 31 March 2025 68 22,299 6,520 28,887 At 31 March 2024 85 27,874 9,731 37.690 12. Fixed asset investments Investments In subsidiary coinpaiiies Cost or valuation At 1 April 2024 At 31 Ma￿h 2025 Principal subsidiaries The following were subsidiary undertakings of the Charity.. Names Holdlng Included in consolidation Medway Healthwatch Ltd Medway Healthwatch CIC 100,10 No Page 30 Medway District Citizens Advice Bureau IA company limited by guarantee) Notes to the financial statements For the year ended 31 March 2025 12. Fixed asset investments (continued) The financial results of the subsidiaries for the year were: Names Aggregate of share capltal and reseNes Medway Healthwatch Ltd Medway Healthwatch CIC Medway Heallhwalch CIC dissolved on 29 April 2025. 13. Debtors 2025 2024 Du8 Within one year Other deblois Prepayments and accrued income 256 40,715 40,971 14. Credltors: Amounts falling due within one year 2025 2024 other taxation and social security other creditors Accruals and deferred income 5,743 1,644 7,104 10,710 3,846 6,710 14,491 21,266 Page 31 Medway District Citizens Advice Bureau IA company limited by guarantee) Notes lo the financial statements For the year ended 31 March 2025 15. Statement of funds Slatement of funds - current year Balance at 1 April 2024 Transfers Balan¢e at 31 inlout March 2025 Income Expenditure Unrestrlcted funds Designated funds Equipment reserve Contractual commitment reserve 5,000 400,000 405,000 10,000 10,000 Rental repairs and maintenance reserve 3,000 3,000 18,000 400,000 418,000 General funds General Funds 697,841 512,819 {731,0471 (400,000) 79,613 Total Unrestricted funds 715,841 512,819 1731,047) 497,613 Restricted funds Community Bus 20.599 {32) 20,567 Total of funds 736,440 512,819 (731,079) 518,180 Nature and purpose of restricted funds Local welfa￿ Provision Cttizens Advi￿ Medway operates the Local Welfare Provision. This was a new scheme 3 years ago to support those in the local community who have come lo struggle lo raise funds for everyday living costs. This seNice was for the last resort emergencies only. The criteria was slrict and the funding pot fixed for a year so a thorough applicalion process was followed. This fund was fully spent in the prior financial year. Nationwide Community Bus NATIONW5DE COMMUNITY FUNDING IMPACT REPORT_ Project Outline: Provide funding to help support Citizens Advice Medway provide outreach services across the Medway Towns. including urban areas. This will help reduce those residents struggling with the Cost of Living, Debt, Homelessness and Domestic Abuse. Project ran from Jan 14 to Jan 25, so the bulk of expenditure was in the prior financial year. Page 32 Medway District Citizens Advice Bureau (A company limited by guarantee) Notes to the flnancial statements For the year ended 31 March 2025 15. Statement of funds (continued) Statement of funds- prior year Balan￿ al 31 March 2024 Balance at 1 April 2023 Income Expenditure Unrestrlcted funds Designated funds Equipment reserve Contractual commitment reserve Rental repairs and maintenance resenie 5,000 10,000 3,01]O 5,000 10,000 3,000 18,0 18,000 General funds General Funds 673,341 864,161 (839,661) 697,841 Total Unrestrlcted funds 691,341 864,161 (839,661) 715,841 Restrlcted funds Local Welfare Provisionl Emergency Assistance grant Community Bus 17,745 32,332 32,500 (50,077) (11,901) 20,599 17,745 64,832 (61,978) 20,599 Total of funds 709,086 928,993 (901,639) 736,440 Page 33 Medway District Citizens Advice Bureau (A company limited by guarantee) Notes to the financial statements For the year ended 31 March 2025 16. Analysis of net assets between funds Analysis of net assets between funds- current year Restrtcted Unrestricted funds funds 2025 2025 Total funds 2025 Tangible fixed assets Fixed asset investments Current assets Creditors due within one y8ar 28,887 28,887 20,567 483,215 {14,491) 503,782 114,4911 Total 20,567 497,613 518,180 Analysis of net assets between funds - prior year R8Stricted Unrestncted funds fLtnds 2024 2024 Totsl funds 2024 Tangible fixed assets Fixed asset investments Current assets Creditors due within one year 37,690 37,690 20.599 699,415 {21,266) 720,014 121,266) Total 20,599 715,841 736,440 17. Reconciliation of net movement in funds to net cash flow from operating activities 2025 2024 Net incomelexpendilure for the year (as per Statement of Financial Aclivilies) (218,260) 27,354 Adjustments for: Depreciation charges Dividends, interests and rents from investments Decreasel(increase) in deblors Increasel 462,811 20. Pension commitments The Charity operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the group in an independently adminislered fund. The pension cost charge represents conlributions payable by the Charity to the fund and amounted lo £1,388 (2024 - £3,846) were payable to the fund at the balance sheet dale and are included in creditors. The amount recognised as an expense in the year was £6.795 (2024: £7,985). 21. Operatlng lease commStments Al 31 March 2025 the Charity had commiiments lo make future minimum lease payments under non- Gancellable operating leases as follows: 2025 2024 Nol18t&r than 1 year Later than 1 year and not later than 5 years 75,636 75,636 75,636 151,272 151,272 226,908 Page 35 Medway District Citizens Advice Bureau IA company limited by guarantee} Notes to the financlal statements For the year ended 31 March 2025 22. Related party transactions Medway Volunteer Centre, a charity ofwhich Alan Street is a trustee. and Dan McDonald (Chief Executive Officer and Company Secretary) is the Chair was charged for reimbursement of Rent, Office, IT service and Wages costs Charges lotalling £22,413 {2024- £26,697) were invoiced by Medway District Citizen's Advice Bureau during the year. At the period end. there were no amounts oulslanding (2024.. £Nil). Relate Medway and North Kent Limited, a charitable company of which Dan McDonald {Chief Execulive Officer and Company Secretary) is the Chair, was charged for reimbursement of Rent. Office, IT service and Wages costs charges tolalling £45,963 (2024 - £54,139) were invoiced by Medway District Citizen's Advice Bureau during the year. At the period end, Ihere were no amounts outstanding (2024.. £Nill. Dan MGDonald, the Chief Executive Officer and Secretary, claimed reimbursement costs of £20,759 {2024 - £12,314) for items purchased on behalf ofthe Charity v12 his personal credit card. At Ihe period end, there were no amounls outstanding {2024. £Nil) Citizens Advice Medway incurred expenditure lolalling £Nil (2024.. £300) for Healthwatch Medway CIC, a community interest company ofwhich David Ainsley (Chair) is a Director. At the period end, there were no amounts outstanding {2024'. £Nil). Medway Healthwalch CIC dissolved on 29 April 2025. In the prior year, the charitls principal funder was Medway Council. The charitls CEO, Dan McDonald is a councillor on Medway Council. During the year. income of £Nil {2024 - £265,325) was received fiom Medway Council and payments of £Nil (2024 - £Nil) were payable lo the Council. Al the balance sheet date no income orexpendilure was oulstanding. There were no other related party transactions in the current or prior year. 23. Post balance sheet events Medway Healthwalch CIC dissolved on 29 April 2025. Page 36