REGISTERED COMPANY I¥UMBER: 4141854 (England and Wales) REGISTERED CHARITY NUMBER: 1115564 rt f the Trnses and Unau Finan tatements for the Year FA)ded 31 March 202 windon & Distria Cilizens Advice Bureau Chris Vaugh A¢¢ountonts 195 ETmin Street Switidon Wiltshire SN3 4NA 111 ACIZVLF5• 2311212023 COMPANIES HOUSE 1111 *135
windon ureau itizens Advice Conten f the Financial Statements for the Year Ended 31 March 2023 Page Report of th¢ Twste¢s I w 10 Indep¢nd¢nt Examinels Report Staiement of Financial Activilies 12 Balanrx Sheet 13 14 Cash Flow Statement 15 Notes to the C&8h Flow Staiement 16 Not¢s to th¢ Financial Statements 17 to 25 Detailed Ststement of Financial A¢tiviti¢s 26 to 27
windon 8c District Citi BUrU Re rt of the Trustees for the Year Ended 31 March 202 The trustees who are also directors of the chaTity for the purFKW of th¢ Companies Ath 2006, present their Teport with the fmancial statements of the charity for the year ended 31 Mah 2023. The trustees have adopted the PTOVlSiQllS of Accounting and Reporting by Charitie5.' Ststemeni of Recommend¢d Practice applicable to charitie5 preparing th¢ir accounts in accordance with the Financial ReN)rting Standard applicable in the UK and Republic of treland (FRS 102) (effective l January 2019).
win vi R ort of th Trustee5 for the Year Ended 31 March 2023 OWECTIVES AND ACTIVITIES Objectives and aims The Charity's objects are to promote any charitsbk purpose for the public benefit by the advancement of ¢dutIOn. th¢ protection and preservation of health and the relief of poverty. sickness and distress in particular. but without limitation. for the benefit of the community in Swindon and swroundin8 aveas. Th¢ aims of our charity are.. - To provide the advice people need for the problems they face. and - To improve the policies and practices that affect th¢ir Iiv¢s. We do this through the provision of frK confidenti, impartial and independent advirx to anybody who needs us. We promote diveTsity and equality. and ntinu¢ io Chlenge discrimination Strnt¢gie Priorities The over8rchin ob ¢¢tives of the isation this ear are as follows. Advice Advocacy Vle will protect and. where possible. increase the 'supply' of 1-1 advice provision available within Swindi)n, to enable more dients to aCsS good quality advice Maintain the provision of good qualty advice We will improve the a¢Sibilty of our service for marginalised clients We will increase the voice of our clients and potential clients. especially those who are most minoritised and marginalised. Culture Organisational Health To be a collaborative, innovative and a high performing service thal promotes equality. diversily and inclusion, and challenges discrimination. To value our staff teams and be a highly recommended place lo work and volunteer Maintain excellent extemal relationships to ensure best outcomes for our clients and safeguard the future of our service -induding securing resources Conts'nue to develop all staff to the highest level of expertise and ensure continued recrustment. training and development of volunteers Through the hard w¢xk and o)mmitment of our 28 paid staff and 50 volunteers we provided a ci)r¢ generalist advice service alongside a range of specialist advic¢ proj¢cts. The provision of holislic advice allows us to cover a range of topics which predominantly includes.. Welfare BenefiL% Housing Immigration and Naiionality Consumer Health and So¢ial Car¢ Debt and Money matters Employment Family and Personal Diwimination utilities and Ener8y
windon & Dtstrict Bur itizens Advice Re ort of the Trusttts for the Year Ended 31 March 2023 During 202213 OUT specialist advirx off¢r included: Debt advi¢e fimded through the Money Advice Service Specialist Debt advice for the most vulnerable clients and those facing homelessness fimded by Swindon Borough Council . Debt and budgeting advice targeting Thame5 Wat¢r customers funded thrwgh th¢ Thames Water Tnjst Fund Specialist Benefits advic¢ mainty focussing on disability benefit apptsl$ through our Swinth>n Borough Council funding Specialist Debt and Energy Advice funded by Briiish Gas Energy Trust SupEKJrting Communities at Risk programme Sp¢cialisi B¢n¢fEiS Advice targeted Disability Benefits and Appeals Spla]i Benefits advi for people affect1 by wrxr funded by Macmillan Specialisi Benefits advice funded throuth the Wihshir¢ & Swindon C4)mmunity Foundion'$ Surviving Winter gnnt stream tnllnigraiion and nationality advice up OISC level 2 funded by Swindon Borough Council Specialisi Energy advice fijnded thmugh Ciiizens Advice Energy Advice Project In¢orne Maximisation advice. training outreach through our Advice & Financial first Aid Project funded by Swindon BoTough Council Demand for our setvice has reached a rerd high with clients feeling the effects of the Cost of Living Crisis. We have continued to develop ow strong parth¢f5hips with atutory and volunlary sector agencies to help rn¢et the rising d¢Tnand for advice. Our commitrnenl to the re¢ruiimeni trnining and (kv¢loprnffit of wr volunteer workft)r¢¢ has continued. We have used this year to ci)ntinu¢ building back our strong volunte¢r WOTkforce had diminished during the Covid pandemic. A keyolemeni of the Ciii7£ns Advice Membetship Stheme is the requirement of every member to undertake an annual Leadership Self-Assessment of Governance", (LSA) covering the following nine areas". Strdtegic business planning- Risk managemeni. Financial managemenL People management, Operational rformanCe rnana8emenL Partnership Working. ReseaTch and campaignin& Equality leadership The &5sessrnent is approved ty the National Citizens Advice service and any development outcomes are agreed in partnership. Every three years this assessment is verified ihrough a site visii. Again this year we were ratd 'Green' in all ar meaning we achieved excellent scores in the Perforn)ance Qtsality Framework. The LSA aligns with external stsndards, compliance also indicates compliance with the requirements of ihe Advice Quality Srandard (AQS) and Money Advice Service (MAS) debt quality framework. W¢ also continue to hold the Advic¢ Quality Standard Mark with casework accreditation in DebL B¢n¢fJts and Disability. Public benefit The Citizens Advice service provides help WhOevery are. whatever the problem. We provid¢ advice, specialist casework and itifomation, facc-knfa (m the telephone. by email and via www. itiz£nsadvice.or We also catnpaign locally and nationally for improvements to services and the law. We use the evidenrx we collect from helping our ¢li¢nts io make a difference for people who may never cixn¢ to a Citizens Advice office by communicating our ¢vid¢n¢¢ for change to [lIcYMakerS in government and the wider public and private sector. A visit to a Citizen5 Advice10¢o1 offic¢ for rne ¢ould lead w a change in policy or law that will rK)sitively affeu the live$ of many more. Our generalist advi¢e 5¢rvirx. fimded thr[)U a with Switidon Bmgh CourKil, r¢rnoins our "core" activity offering an essential servic£ to the diverse communities and individu$ who live in Swindon and the surrounding ar¢&
Swind Bureau itizens Advice Re rt of the Tnjs for the Year Ended 31 March 023 Citizens Advice is nationally recognised as a place where if you hav¢ # problem of any kind help will be provided. Thi5 is a great strength for u5 and a challeng¢ in being able to ensure access to everyone who needs our help. Through OUT Work we aim to reduc¢ FKTrv¢ny and improve the genernl wellbeing of its clients. We contribute to the local economy through encouraging #nd assisting in the take up of welfare benefits and WOTkirtg with clients to manage their debt. STRATEGIC REPORT AchieYemeDI and perforThaDee Charitsble activitie5 Key 4ehievtments during 2022n3 9,369 people helped (2 inctea5e on 2tr21122) 30,509 differ¢nt 15su¢s presented {25 /• increase on 2021r22) 877 external r¢feTra15 received from partner agen¢i¢s (2W• in¢r¢w on 202 Ir22) increased clienvs income by £6,219.503 through advirx, successful ben¢fits applications and app¢l$ h¢lped clients deal with £5,763.174 of ortal debt- average indiyhdual client de was £7,674 Demand for our service this year has continued to climb throUoUt the year, hitting another rttord high this year. More pv)ple face the challenges of rising Costs, spated by huge increases In energy prices and inflation. The most common issues presented duTitig the year related to Tax Credits or UniYer5al Credit, Housing and Debt A wmparison of client profil¢ to th¢ general population of Swirtthi sbows th* the clients we h¢lp loclY are more lik¢ly to: live on a low income • be disabled or have a long-tenn heahh condition • be from diverse bxkwnd% be at risk of fiEel p)vetfy live in renied attommodation be eConomillY inactiv¢ • live in areas with higher levels of dis&lvantage or deprivati( Using a tre&5ury approved m(rf]el, we know that for every £1 iDvested in Ci¢iz¢ns Advice Swindon.. we benefit our clients by £10.67 our public value is £24.74 • w¢ bring fiscal benefits of £3.32 Usirtg thi5 rn¢ylel we calculate that we also.. • saved Swindon Borough Council £194.779 by Freventing h¢xnelessness and housing evictions • saved all Housing Provider5 £558,611 by weventittg eviuions saved the NHS £432.377 by redIng use of mental hea]th and GP Servi and k¢¢ping pwle in work The difference this makes: 88Yo of people said the Service h¢lped them fu)d a pK)siiive Ydy forw • 9/tr said they would defmitely recommend our service th other5 • 8 in 10 people said that their problem w&8 solved mostly, partly or completely following our advice • 8 in 10 of people said they felt less 5tre55ed. d¢press¢d or anxious a5 a result of the help they re¢¢ived from Citizens Advice Swindon 7 in 10 of people said th¢ir physical health had imFfoveAJ a5 a resuk of the help they Teceived frixn Citizens Advice Swindon
Swindon & District Bureau itizen Advice Re rt of the Trus f r th Y Ended 31 March 2023 Volunteering Opportunities Our dedic#t¢d team of volunt¢¢r5 ar¢ the lifebl(KJd of the organi5alion. Thi5 yegJ we surveyed them to fmd out rnor¢ about th¢ir ¢xp¢ri¢nces with us. Vlhen asked: IOOVO said they had acquired one or more new skills throuth volunteering with us 4 in 5 said working for us had incre&%ed their employability 9Ph said it k¢pt them mentslly activ¢ 4 in S said Li had a FX)Sitive impact on their g¢neral health aNI rn¢ntal wellbeing • 92% said they feli more engaged with their community 8 in 10 said they had increased confidence in their own abililies Th¢ estimat¢d value of the work cwrbed by our volwiteers this year ts £371.574. of volunteers WI left us this year did 50 b¢¢4use ihey had gained employment or w¢r¢ undertaking further education. Financial r¢Yi¢w Financial posltio The charity h&$ tn¢fitt¢d from 4 nutnber of addilional funding str¢Oms and n¢w projects to fith¢r enhance th¢ 5ecur¢ fthancial wsiiion that has been built up in rrfent years. However, the )ste¢S or¢ aware that the ext¢rnal commissioning environment could resuli in a reduction in fithding in 2023 and Eeyonl so contingency plan5 hav¢ been put in place and scenario plam)ing is being underfaken to ensure the chaTity h&8 financia] resilience buili in. The fala1 position summarised in the Ststemeni of Financial adiviti&8 shows an owernll surplus in ineome over exp¢Dditur¢ of £79,520. However, thi5 is a resuli of futUT¢ scenario planning and approved cany forward of restricted r¢serv¢$ for ¢onlinualion of ¢xisling proje. Citizens Advice Swindon has a broad range of fiderS and the trnstee5 would like io thank Swindon Borough Council and BSW Integrated Care System, Macmillan, Money and Pension Service. Thames Warw Trust Fund. British Gas Energy TtUSL DWP, Wiltshire and Swindon CoTnmunTrty Foundation, and Citizens Advice En¢rgy Project for their support this year through a range of ntracts and gran The trust¢eS T¢cognise that there is a heavy Teliance on Local Authority funding and aim to continue to diversify nding streams &s much as FWtbl¢ to allow us to complement our COTe funded delivery. The charity remains in a stable position in r¢lation to core fimds with a 5 plu5 2 year ntract awarded in October 2021 by Swindon Borough Council and BSW ICS cornrnissioned ¢ontr¥t. Macrnillan have confirmed further funding until December 2024, MAPS until March 2025 and British En¢Tgy TTUSt will Continue until Mar¢h 2026. Investment poly nd objectives The ser4ice's excess fijnds have hiAorical]y been held in the COIF Charities Dw51t Fund. The CUTr¢nt a¢couDt 1$ regularly reviewed and any fimds not neejjed the short temi are irtvesd in the COIF fimd. Rfserv¢s policy This r¢s¢rv¢5 poli¢y is monitored and reviewed by the trustets annualty UTrreslrict¢d designted res¢rve5 The trustees have reviewed the Charity's needs for reserve5 in IiAe with the guidance issued by the Charity Commission and have agreed that unrestricted free reserves (not designated w reserved for specific purposes should be set at 3 months, running costs (£232,670 at 31103f23). The Trust¢¢ Board believes that the organisation should aim to have re5eryes at this l¢v¢l to ensure the Charity can run efficiently and wind dowft the charity te5ponsibly if necessary. The Trustee Board also recogni5e4 plans for and designates speclfic unrestricted fvnds for the following Purposes: • Contractual c(Nnmiiment resuve- a r¢seTve w ensure that the ¢h8rity is able to cover conts#¢trd payments to staff such as redundancy (£115.221 at 3 IrJr23).
Swindon & District Citizens Advice Bureau Re rt of the Trustees for the Ye Ended31M h2 Restricted reserves Funds that are restricied by the donor or fimder are listrd within th¢ accounts and caDnot be used for the general pwpose5 of the charity. Their existence. and the sums of money therein, do not imply that there has been an underspend but may result from a variety of circumstsnces including timing diff¢rences between the organisation's financial year nd th¢ funding year of the project concerned. Future plans The charity has adopted th¢ following strategic objectives in its Business Plan: We will protect and. where p)$5ibl¢. increase the 'supply' of l-l advi¢e provision available within Swind¢)n. to enabl¢ mor¢ clients lo acces5 go quality advirx Maintain th¢ provision of giKxI quality &Jvice We will improve the acc¢$5ibility of ow servirx for marginalised clients We will increase the voice of our clients and wjtential Clien ¢sFttialty those who are most minoritised ald marginalised. To be a collaborative. irtnovative and a high ptrfoming 5¢rvice that promotes equality, diversity and inclusion, and challenges discriminaiion. To value our staff teams and be a highty recommended pt¥e to work and volunteer Organisational Health Maintsin excellent ¢xiernal relationships th ensure be outcomes for our ¢li¢nts and safeguard th¢ future of our servic¢-including securing r¢sourres Continue develop all staff to the highest kv¢l of expeTt3se and ensure continued recrniimeni, trdining &ftd development of volunieeTS Thes¢ objeetives are measured and moniiored a qUtrrty b15 Using SMART objective5 detailed in the aaion plan. We are committed to extending and ¢mbethling our Advirx & Financial FiTSt Aid project as the frontline resne to the Cost of Living CTiSiS. Helping people rnaximise incorne and reduce expendiDJre. This will also allow us to provide training to frortiline worker5 in ideMifying advice needs, si8nposting and ensuring those who need advice gei it in a timely manner. We will continue to invest in training new genualist advisers to help meet incrE&%ed demand and look at option5 to grow our own paid staff workforc¢.. We will continue ¢0 onboard more voluntrers th help meet demand,. and invest in training to ensuTe the ongoing up5killing of our #aff and volunleers to me¢t the challenges of fast changing legislation. STRUCTURE. GOVERNANCE AND bfANAGEMENT Governing documeN¢ The charity is controlled by its governing docum¢nL a deed of trus¢ and Con]jteS a limited company. limited by guarantee. &$ defined by the Compani¢s Act 2006. Swindon and District Ciiizens Advice Burtau (Citizens Advice Swindon) 15 a charitable company, limited by guarantee. The ¢haritable company was established under Memorandum of A5soGiation. which sets out the objects and powers of the charitable company and is governed under its Articles of Association. Members swrt th¢ aims of the organisation and aye invited to the knual G¢n¢rnE Meeting. Mernbers elect the trustees of th¢ managem¢nt committee and these individuals are also company dire£ti)rs. In the evenl of the charitable company being wound up. D]embers are ro4uired contribu an amount not ¢xc¢eding £1. Swindon and District Citizens Advice Bureau is a member of Citizens Advice, the National Association of Citizen5 Advice Bureaux. As the mernb¢Tship tKJdy Cilizen5 Advice foTmally awlits and moniiors quality and management processes within the local offi¢e.
Swindon & Districi Cit reau s Advice TNS for the Year Ended 31 March 2023 Recruitment 8nd appointment of Thew trnstee5 Our aim is io ¢nsur¢ that the n¢eds of our clients are appr(yriately reflecled through the diversity of the trustee body and to enhance the Folential wjol of trustee4 the charity 5¢¢ks io i&ntify )tial new trustees relevant to the nattwe of its work. A broad range of skills and expertise are r¢presenkd on the Manag¢m¢nt Committe¢ which include Business. Local GovernmeTrL social care. fmancial services and legal skills. Each year the committee undertakes a skills audit which enables the identification of training & development opp)rwnities and any skills gaps_ In th¢ ¢vent of wticular skills being lost du¢ to retirements or where gaps in skills are identtfied. indivithials may bE aPproh¢d for CO•OPtion mid-year if it is felt th¢y matrh the required needs of the The Trn$tee5 are committed to pursuing the reuuitrnent of new trustees next year with an aim to fijrther kncr¢as¢ expertis¢ in Business Developmeni and. ¥ well a5 tsrgding recrnitmeni within Yle¥ represented coromunilies. STRUCTURE, GOVERNANCE AND MANAGEMENT Org#nistional strn£ture Swindon & District Citizens Advice Bureau currenily a management committee 5 trustees who rne¢t a minimum of six limes a year and are resrANrsible for the strategic dtrection and polrcy of th¢ charity. Other than for Confidential, agenda items, the Senior Management Team attends EK)ard meeiings &% does a representstiv¢ of the Volunteers. All are encouraged to tske a full part in the board's dIU5$10ns before trustees reach their decisi¢)ns. to day responsibility for the Fwvision of seThir¢5 rests with th¢ Chief Exec]ve. The Chief Executive is responsible for ensuring that the tharity delivers the Servi srrtifi¢d and that key wfom)ance indicators are met. The Tnjstees delegat¢ to the Chief Execuiive the day-tfrday reswnsibility for the Stregic. fJnan¢ial and OperiOnal management of the servirx, including SU1$10ft of the manasernent learn. Induction nd trining of new trustees All new Trustees undergo a penod of induction, this consisrs of attetmling tnle¢ trM)ard meeting& meeting with the Chief Executive and Chair of Trusttts and shadowing advi¢e s¢sstons. Annual traftning records are k¢pt for all trustees which include5 a record of any training undertaken Outside of the organis8tion which is relevani to theÉr role. STRUCTURE, GOVERNANCE AND MANAGEMENT Risk management The rnjstees review the m¥in risks to the charity as part of its annual l)usiness planning wow5. this identifies the current constraints and wet)iial risks to current and future seryice delivery. A risk register is kept under Teview throughi)w the year lo ensure apw)priate controls in place th provid¢ reagonable mitigaiion and &ssurance against identified issues. The tru5tttS Teview risk against the folk)wing ¢alegori¢s.' (i) Finance {Li) Governance {iii) Management {iv) Staffing (v) Service D¢livery (vi) Stakehold¢r relationships (vii) Engagement with th¢ wid¢r service {viii) ICTISysiems (ix) EDI (x) Infomiatithj assurance
Swindon & reau trict Citizen Re ort of the Tnjstees for the Year Ended 31 March 202 The main risk5 ideDiified and the actions PTOPOSed miiig* these are: Maintsining current financial stsbility - Although the current finan¢ial FK>5ition 15 stron& the ouilook over fuDJre years is less cenain.we wtll prioritise influencing Stakeholder5 and fiderS to ¢ontinue funding priority setvices. We will work in parthership with SBC and the ICB to look at new oprA)rlunhlies to meet demand. lrtability to rnaintain servic¢ delivery levels at curreni l¢v¢l du¢ to fl• rat¢ funding with no inf]ationary incre built into 7-year cOntrl- W¢ will seek fvnding opportunities to complemeni our Core delivery and bjild reserves to help with short temi funding gaps Ability io Y salarie5 that attraci and retain tsleni within the workforce. Ability to pay cost of living rise each year. We will review our employmeni offer stsff and Ik at alternative ways io reward 5tsff. Rising demand means we tteed to build our adviser and cwworker cap#¢ity- we will prioritise growing our workforc¢ and ¢¢)ncentrate on trnining and retention Reputational dalnage through risks relating to the handling of inforniatiOII - Tisks regularly reviewed and poli¢ies utxlated and cummunicated. All staff un&r80 annual Dats Proteetion training. The trustees contirtue to regularty monitor all of the fijndirtg agteements and COntra¢ts to ensure that the individual t¢m]s of each funding provider are md. All policies and procedures are regularly rEviewed by the trustees lo ¢nsure that they coniinue w meet the n¢¢ds of the charity. In addition io the above ihe charity is involved in an area of voluntary s¢rvice in which it is essential. for the proiection of those served by the charity. for employees to be property &%sessed in order to minimis¢ risk both to ihe charity's ben¢fi¢iari¢s and the ernployees themselves. For this r¢a50n. before any prospective employee Es engaged by the chartty, comprehensive checks will be conduct¢d by way of r¢fv¢nce to the Disclosure and Barring Serviee if appropriate. previous r¢f¢renc¢s and an indudion Programme. Inforniaiion Assurance & Prntection The trnstee board oversee the infonnation s¢curity of all pusonal inforniation of our clienty staff. fimd¢rs and strategic parthers that is pmcessed. Swindon & District Citiuns Advice hold joint responsibility for client data that is h¢ld in our case management Systern, with the national Citizen5 Advice Sery. AD infonnalion assurance management t¢am exists to ensure the Confidentiality, integrity and availability of all personal and sensitive dath is maintained a level which is compliant with the requir¢rn¢nts th¢ General Dala Protraion Regulation and Dats Prote¢tion A¢t 2018.
Swindon Cilizens A vice rtof ¢ Tnhstees for the Ytar En l MaTch 2023 REFERENCE AND ADMIIYISTRATIVE DETAJLS Registered Company number 4141854 (England and Wales) Registered Ch•rity number 1115564 Regi5ter¢d offf*t I Sanford Street Swindon Wilishire SNI IHE
Swindon & District Citizens Advice Bureau Re ort of ihe.Thistees. for the Year Ended 31 March 2023 REFERENCE AND ADMINISTRATIVE DETAILS Registered Compatsy number 4141854 (England and Wales) Registsred Ch*rity number 115564 Registered offKe I Sanford Str¢¢t Swindon Wiltshire SNI IHE Trustees MBOX ChJir A Bennett Virx Chair C Gannicott Trwurer M Howard D Langley Company Se¢T¢tary C Newport Chief Exetulive C Newport IndependeDt Examiner Chris Vaughan A¢coun¢antS 195 Ermin Streei Swlndon Wiltshire SN3 4NA AdviRrs Bankers Lloyds Bank PLC 5 High Street Swindon Wiltshire CCLA St Alphanage House 2 Fore Street London Report of the trus¢¢¢s, inratIng a stra¢¢gic reprt approved by order of the board of ttltees. as the company director5. on 7 DK¢mb¢r 2023 signed on the ix)ard's beha]f by.. M Box- Chair of Trustees io
endeni Examinerf Re windo Distr ilizer]s Advice rea Independent exmiMer's report to tbt triislffs of Swindon aDd Distrt Advlce BreaU Cthe Company.) I report to the charity trjsiees ort my examina¢ioD of the accounts of the Company for the year ended 31 March 2023. Respon$ibilities b*sis of report As the chartty's trust¢es of the Company (and also its directors for th¢ purposes of company law) you ar¢ responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (th¢ 2006 Act.). Having satisfJ¢d myself that the accounts of the Company ar¢ not required to be audited ut)der Part 16 of the 2006 Act and are eligible for independent ¢xamination. I report in respeci of my examination of your ChIty'S accounts a% carried out und¢r Section 145 of the Charities Act 2011 Ohe 2011 Act?. In canying out rny examination I have followed the Diredion5 given by the Charity c(Nnrni1oD und¢T tIOn 145(5) (b) of the 2011 Ath. Indtpethdent examiDer's stattment Since your charity's gross income exceeded £250.0(J) your examiner MU b¢ a member of a listed trt)dy. l conf that l am qualified to undertake the examination because l atD a r¢gistered member of 'lnstitute of Chartered Accountants in Englaftd and Wales whith is one of the listed b(xlies. I have wMpled my examination. I confirni that no matters have come to my attention ID cDnnection with the examination giving me cause io believe: accounting reo)rds were not kept in respect of the Company as required by S¢dion 386 of the 2006 A¢t" or the accounts do noi accord with those Tewrds" or the accounts do noi comply with th¢ accounting requiments ol Seuion 396 of th¢ 2006 Act other than any requirem¢nt that the accounts giv¢ a true and fair view which is not a matter cAJnsidered as pan of an independ¢nt examination.. or the accounts have not been preped in accordan¢¢ with the methods and principles of the Statement of R¢commended Practice for accounting re[ill8 by charities (applicable to charities preparing their accounts in accordance with the Financial ReFKJrting Stsndard applicable in the UK and Republi¢ of Ireland (FRS 102)). I have no concerns and have come across no other matters in connection with the ex8min&ion to which attention should be drawn in this report order to enable a proper und¢rstsnding of the accounts w be reath¢d. Christopher Vaughan IR5titut¢ of Chartered Accountants in FglarKI and Wales Chris Vaughan Accountants 195 Erniin Stre Swindon Wiltshire SN3 4NA 7 D¢cember 2023
Swindon & District Citi Bureau s Advice Statemeni of Fin8ncial for the Year Ended 31 ctivitie5 arch 20 31.323 'I'otal fijnds 31.3.22 Total funds Unrestricted R¢stricted fund5 INCOME AND ENDOWMENTS FROM Donalions and legacies 273 813.982 814,255 716.384 lrtvesthi¢ni income 746 Total 813982 816811 717 130 EXPENDITURE ON Charitable 8ctiviti&s Advice Sthyices 737.173 737,173 590,702 737.291 737 291 590.702 NET INCOME Transfers betweeTr funds 2,829 76.691 79.52Q 126,428 14 Net movernent im (9.264) 88.784 79.520 126.428 RECONCILIATION OF FUNDS Total funds brought forward 411,542 143,896 555.438 429,010 TOTAL FUNDS CARRIED FORWARD 402 634 958 555 438 The not¢s fonn part of these financial siatements 12
Swi Bur istrict Ciiizens Advice Balance 31 Maryh2 31.3.23 Totsl fimd$ 31.3.22 Totsl fiujds Unrestrict&J Restricted fund5 nds Notes CURRENT ASSETS Debtors Cash at bank and in hand 67.299 67,299 792 002 44,197 659 336 402 402.278 457,023 859,301 703.533 CREDITORS Arnounts falling due within one year 12 (224.343) (224.343) (148.095) NET CURRE]YT ASSETS 232 680 634 958 555 438 TOTAL ASSETS LESS CURRENT LIABILITIES 402,278 232,680 634,958 555,438 NET ASSETS 402 232 080 634 958 555 438 FUNDS Ut)restricted fimds Restricted ndS 14 402,278 232 680 411,542 143 896 TOTAL FUNDS 634 958 555 438 The charitable company is ¢ntitl¢d to exemption fr(fin avdit undeT Section 477 of the Companies Act 2(K16 for thE year ended 31 March 2023. The members have no¢ required the cornparty to obtain an audit of its fujancial statrments for th¢ year ended 3 1 March 2023 in accith¢¢ with Section 476 of the Companie5 Act 2(Ml6. Th¢ trusie¢s acknowledge their Tesponsibilities for (a) ¢nsuring that the charitsble CornpY keeps acci)unting records that comply with slons 336 and 387 of the Companies Act 2006 and preparing fLnan¢ial statements which give a true and fair view of the state of affaTfS of the Charitable company as at ihe end of each finan¢ial year and of its surplus or d¢fi¢it for each fmancial year in accordance with the requirements of Sections 394 and 395 and which othenvis¢ wmply with the m4uirements of th¢ Companies Act 2006 relating to fuwiciai ststem¢DW so far as applicable to the charitable company. (b) The fman¢ial sraternents were apwove41 by the Board of Trustees and athISed for issu¢ on 7 December 2023 and wer¢ signed on its behalf by.. M Box- Chair of Trustees A Bennett- Vr(¢ Chair of Trnst¢es Th¢ not¢5 form m of these financial ststements 13 coniinued...
Swindon an ct dvice Cash Flow Statement r the Year Ende 31 March 023 31.3.23 31.3.22 Csh flows from op¢raliDg activities Cash generated from or£rations 161886 Net cash provided by operdting a¢tiviti¢5 128 682 161886 Csh flows from investing etiviti¢s Int¢r¢st received 746 N¢t ¢&sh provided by investing xtivilies 746 Change in cash And tash equfivalellts in tb¢ reporting period Cash and cash equivalents •t the beginning of the reportlDg period 131238 162,632 620 129 457 497 Cash Nd sh equivaltnts #t th¢ end of the reporting period 751367 620 129 The notes fonn part of thtse financial ststem¢nts 15
Swindon and Di Bureau trict Cli Advice N tes to the Cash Flow tatement for ihe Year Ended 31 March 2023 RECONCJLIATION OF NET INCOME TO NET CASH FUIW FROM OPERATING ACTIVITIES 31.323 31.3.22 Net ineome for the reportirtg period (as PEr the st•te¢llt of Fina11 Activities) Adju5tm¢Thts for: Inter¢5t r¢ceiv¢d Increas¢ in (kbtors tncre4s¢ in ¢r¢ditors 79,520 126,428 (2,556) (23,102) (746) (32,758) Net cash provided by operations 161886 ANALYSIS OF CASH AND CASH EQUIVALEJYrs 31.323 31.3.22 Cash tn hand Notice deposits (less than 3 months) Overdrafts included in bank loans aDd ovttdrafts fJiiiDg duc within year 24 791,978 40 635) 54 659,282 39 07 Total cash and cash equivalents 751367 620 129 ANALYSIS OF CHANCES IN NET FUNDS Ai 1.4.22 Cash flow At31.3.23 Net ush Cash at bank and in hand Bank overdraft 659.336 39 132.666 792,002 620 129 131238 751367 To¢1 620 129 131238 751 367 Th¢ notes forn) w of these financial ststements 16
Swindon Districi Citizens Advice Notes to th Financial Ststements for the Year Ended 31 March 2023 ACCOUNTING POLICIES Basis of preparing the finaneial sttemeTrts The fmancial statements of the chayitsble company. which is a public beneft entity under FRS 102. have been prepared in accordance with the Charities SORP IFRS 102) 'Accounting and Reporting by Charitl¢5'. Statement of R¢¢ommended Practice applicable to ¢han"ties preparing their accounts in #¢cordance with th¢ Financial Reporting Standard applicable in the UK and Repvblic of Ireland (FRS 102) (effective l January 2019),. Financial Reporting Stsndard 102 Th¢ Financial Reporting Stsndard applicable in the UK and Republic of Ireland, and the Companies Act 26. The financial stht¢menrs have been prepared under the historical cost convention. All income is recognised in th¢ Statement of Financial Adivilie5 onc¢ th¢ ch8rity has entitlement lo the funds. it is probable the incom¢ will be Teceiwed the amount can b¢ mea%ured Teliably. Expenditure Liabilities are recognised as expendinre as soon as there is a kgal or consuikctive obligation committing the ¢harity to that expenditure, il is probable that a transfer of economic benefits will be required tn s¢ttl¢rnent and the amount of the obligation can be measured reliably. Expendiwre is accounted for on an accNa15 basis and has been cla5sifi¢d under heading5 thal aggreg all cost related to the category. Where costs Car01 be directly aitributed to particular h¢ading5 th¢y have been alloc3t¢d to activities on a basis consistent with the use of Grants offered subject to conditions which have noi been met at th¢ year ¢nd date ar¢ Doted as a ¢ommilment but not a¢crued as ¢xpenditure. Allocation and apptsrtlODmeTrl of Costs AII costs are allocaied bettv¢¢n the expenditiwe categories of the SOFA OJJ # basis designe41 to refiect the use of the resource. Costs relating to a particular actiyity are all{K#tl dire¢tly, others are apportioned on an apprOprie basis e.& floor are4 per wita or elmed usage. Tangible fJ5ed agsets Depreciatii)n l5 Provided at the following anDual rate5 in QTder to write off eacb asset over its estimated usefijl life. Fixtures and fittimgs Computer equipment 33% on cost 33%on $t TsLxatiOJb The charity is ¢xempt from wrall tax on its charitable activities. Fund #eeountillg Unrestricied funds can be used in accordance with the ¢Jwitsble obiedives * the discretion ofth¢ thjstees. Restricted funds can onty be sed for parti¢ular restricied purposes within the objects of the charity. Restrictions arise when sp¢cified by the dw or when funds ar¢ raised for particular restrict¢d purposes. Further explanation of the nabjre and purpose of each fimd is included in the not¢5 to the flnancial 5tal¢rnents. PeDsion costs and other post-retirement bentfits The charitable company okrateS a defmed conknilution pension scheme. Contributions payable to the charitsble company's pension scheme are charged to the Ststem¢nt of Financial Adiviti¢5 ID the period to which th¢y r¢late. 17 continued...
Swindon and D. trict Ciii Bureau Advi Notes to the Financial Statemen for the Year Ended 31 Mar¢h 202 - continued DONATIOP4S AND LEGACIES 31.323 31.3.22 Donations Grdnts 275 813 980 814 255 Grants receiv included in the above. are &% follows: 31.3.23 31.3.22 OtheT grants 813 980 INVESTMEwf INCOME 31.3.23 31.322 Deposit accounl int¢r¢5t 2,556 746 CHAIUTABLE ACTIVITIES COSTS Grant nding of activities (see note Supp)rt costs (see ne 6) Dir¢ct 5) Totals Advice Services 737 173 GRANTS PAYABLE 31.3.23 31.3.22 Advice Services SUPPORT COSTS Inf0m)lon Management teclmolo Govemanc¢ costs Totals Advice Services rttinued...
Swindon and District s1i2e Advice Notes to the Financial Statements- continu for Year Ended 31 March 2023 TRUSTEES. REMUNERATION AND BENEFITS Ther¢ were no lThstees' remunerion (K other benefits for the year ended 31 March 2023 nor for the year ended 31 Mar¢h 2022. Trustees. expeny 31.323 31_322 Tnjstees. expenses 118 STAFF COSTS 31.3.23 31.3.22 Wages •)d salaries Social security $ts Cxher p¢nsion costs 579.817 45,477 483,730 38,422 653 503 545 235 The averdge m(thIY numberof ¢rnploy¢¢s during the year was as follows.. 31.3.23 24 31.3.22 25 Advice Worker5 Administration 29 No employees received emoluments in excess of £60.(K)D. COMPARATIVES FOR THE STATEMENT OF FINANCIAL AcfiviTIES Unr¢strictrd funds Restricted fijnds Total fiJnd$ INCOME AND EI¥DOWMENTS FROM Donations and legaci¢s 716.384 716.384 Investment income 746 746 Totsl 746 716 384 717 130 EXPENDITURE ON Charitsble activities Advi¢¢ Services 590 702 590 702 NET INCOME Trn$ftrs between fumds 746 125,682 131902 126.428 Iyet movement in luttds 132.648 (6,220) 126,428 RECONCILIATION OF FUNDS Total fwids brought forward 278,894 150.116 429.010 19 continued...
windon and Di Bureau Nol to the Financial sernents- cont f r the Year Ended 31 Mar h 2023 COMPARATIVES FOR THE STATEMENT OF FINANCIAL AcfMTIES- eoTrtiTrued Unrestricted Restricted funds funds Total funds TOTAL FUNDS CARRIED FORWARD 411542 143 896 555438 io. TANGIBLE FIXED ASSETS Fixtures and fittings Comput equipment Totals COST Ai l April 2022 and 31 Marth 2023 DEPRECiATION Ai l April 2022 and 31 March 2023 IYET BOOK VALUE At 31 March 2023 At 31 Marth 2022 li. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.23 31.322 Trade deorS Other deOrS Prepaym¢nts and a¢cnJed income 19,0 22.830 7.567 48 12. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.23 31.322 Bank loans and overdrafts (s¢¢ note 13) Trade credilOTS Social security and other laxes Accruals and deferred income 40.635 4237 39207 3,197 5,734 179,471 224 343 148 095 20 continued...
Swindo Bu s Advice No th Financial Ststements- coniinu for the Year nded 31 March 2023 13. LOANS An analysis of the matiwity of loans is given below: 31.3.23 31.3.22 Amounts falling due withiti Qne year on d¢ttwid.. Bank overdrafts 14. MOVEMENT IN FUNDS Net movement Transfers At 31.3.23 At 1.4.22 fimds Unrestric¢ed fuAds General fithd Designated Funds 310.612 100.930 2,829 (26,384) 14,291 287.057 115 221 411,542 2.829 (12.093) 402278 Restricted funds Ma5dap North Swindon Advice Point Macmillan Energy Best Deal Fa51 Swindon Others Swindon Borough Council Thames Water AFFA 48.329 (4.406) {184) (4,498) 17,612 (19202) 41.326 30,003 1,504 14J36 43,923 {7,595) 14203 12.093 31.815 19.202 36232 51,360 lJ67 77,558 61,977 2,871 (19.386) 232 680 TOTAL FUNDS 555 438 634 958 continu...
and District Cilizens Advi Bureau Noteg to he Financial Ststements- for the Year Ended 31 March 2023 ntinued 14. MOVEMENT IN FUNDS- coDtinw¢d Net movement in fund4 included in the aix>ve ¥re as follows.. ]ncomin8 Resou¢5 resources exrnd¢d Movement in funds Unres¢ric¢ed fuds General fund 2,829 2.829 Re5tri¢t¢d funds Masdap North Swindon Advice Point Macmillan Energy Deal East Swindon Others Swindon Borough C(MJncil Tharnes Water AFFA 54.463 (58,869) (184) (58,808) (2,752) (19,203) (61.667) (454.206) (32,495) (4.406) (184) (4.498) 17,612 (19.202) 41,326 30,003 1,504 54.310 20.364 102,993 484209 33,999 813.982 737 91 76,691 TOTAL FUNDS 816 811 737291) Comparatives for mov¢meDt ia frAnds Net movement in funds Tnnsfers betwe¢n At 31.3.22 At 1.421 Unrestricted funds General fund Lk5ignated Funds 185.257 93,637 746 124.609 310,612 278.894 746 131.9x12 411.542 Restrieted funds Masdap North Swindon Advi¢¢ Poittt Macmillan Energy Best Deal East Swindon Other5 Swindon Bomugh Council Thames Water 17.189 31.140 (239) (14.303) 10238 (12,303) 32,977 77,724 48.329 239 6.708 3.965 (7,595) 14.203 12.303 (14,250) (130.194) 17.505 103,830 919 36.232 51,360 150 116 125 682 131902 TOTAL FUNDS 429 010 126 428 555 438 ¢ontimu¢d...
SwindoR and District Citizens Advice Bureau to the Financial Staternents- continued for th¢ YeoT Ended 31 March 2023 14. MOVEMENT IN FUNDS- Conti•ed. ._. ... ... _ . Comparative net movement in fun( inGluded in the above xe as follows: Incoming Resources Movement Yesourc¢s expend in funds Unrestricted funds General fund 746 746 Restrithd funds Masdap North Swindon Advic¢ Point Macmillan Energy Best tkal Fast Swindon Others Swindon Borough Council Thames W*er 78,564 (47.424) (2391 (68,990) 31,140 (239) (14.303) 10.238 (12,303) 32.977 77,724 448 54,6¥F 10238 (12,303) (53.832) (374,362) 86,809 452.086 34,01)0 716384 590 702 125 682 TOTAL FUNDS 717 130 590 702 126 428 A Current year 12 months and prioryear 12 M£th$ combined rM)sition is 18 follows: Net movement Transfers beThYeen funds Ai 31.3.23 At 1.421 UDr¢stri¢ted ful5 .G¢neral fund Designated Funds 185.257 93.637 3.575 98.225 287.057 115.221 278.894 3.575 119.809 402.278 Restricted fund5 Masdap North Swindon Advice Point Macmillan Energy Best Deal East Swindon Others Swindon Borougb Coun¢il Thames Water AFFA 17.189 26.734 (423) (18.801) 27.850 (31.505) 74.303 107.727 .952 43.923 423 12.093 6.708 3,965 31.815 31.505 (14250) (149,580) 17.505 103.830 919 77.558 61.977 2,871 150116 202.373 119809 232 680 TOTAL FUNDS 429 010 205.948 634 958 continuei1...
don an D-strict Citi s Advice Bure Note5 to the Financial Statement%- c forth nded 31 March 2023 ntinued 14. MOVEMENT IN FUNDS- eoDtinued A current year 12 months and prior year 12 months combitied net movement in included in th¢ #bove are &$ follows= In¢oming Resources resources expended Movement in bjnds Unrestritted funds G¢neral fund 3,575 3.575 Re$tri¢¢ed luAds Masdap North Swindon Advice Point Macmillan Energy Best De41 East Swindon Others Swindon Borough Council Tharnes Water AFFA 133.027 (106293) (423) (127,798) (2.752) (31,506) (115.499) (828,568) (66,047) 26.734 (423) (18.801) 27,850 (31,505) 74.303 107,727 1,952 108.997 30.602 189.802 936.295 67.999 1.530,366 (1327 993 202 373 TOTAL FUNDS 1533 941 15. RELATED PARTY DISCLOSURES There were no Telated paty transacts.ons for the year ended 31 March 2023. 16. RESTRJCTED FUNDS The charity's restricted fijnds have the following purpos¢s: (i) MASDAP Fac¢ to Face debt cas¢ work. (li) Swindon Bori)ugh Council This fund comprises a Servi contract with Swindon Borough Couthcil for the provision of the bureau's services. This Ver$ the costs of stsff and n}ng costs in connection whth the operntion of the bur. (iii) Outreathes Resources wivided to finance advic¢ lts in North Swindon and E&%t Swindm ¢arrying out the same functi(ms as the maiD branch. (tv) Macmillan Fund utilised to provide advice to canctt suffer¢TS and their f¥milies. (v) Energy Best tkal Grdni to fijnd ta]ks on eergY and switching energy suppli¢TS ¢t¢.. (vi) AFFA Funds received for the wovision of budget and income maximisation advice. (vii) Other Smaller funds to provmle advice to pecyle affected by MS, Sovereign Housing tenants and the administratiort of Pension Wise appoinunents in Swindon. Funds are a]50 provided for: - multidisciplinary WO with the health 5¢rvice:" - advice regarding ben¢fits availability in conne10n with Will costs" - assistance with paying debt relief ord¢rs for elile clients.and - budgeting advice. 24 conlinued...
windon and District Citizen reau Advice Notes to the Financial Sraternents- continued f r the Year Ended 31 March 2023 17. DESIGNATED FUNDS The ¢harity'5 designated fimds h4v¢ the following PUTPOSe". R¢dundancy liabilities 18. DEPRECIATION Expenditure i)n fixed a5s¢ts amounting lo less than £l(KKJ per iiem is not witslised. 19. CONTrOL The charity is controlled by its trustees who ar¢ named on page 6. No indivKlual exercises overall Control.
Swindon and District itizens Detsiled Statement of Financial A¢tivili for the Year Ended l March 2 31.323 31.322 INCOME AND ENDOWMENTS Donations and kgafies Donaiions Grants 275 813 980 716 384 814.255 716,384 Inv¢5tment income Deposit acwunt interest 746 Total iD£oming resourees 816,811 717.130 EXPENDITURE Charitable aetivities Wages Social security Pensions Volunteer ¢xpenses Publicity and promolion Grants W insiitulions 563,743 45,477 28.209 1,582 1,232 464.882 38.422 23,083 138 655,684 526,525 Other TnJst¢¢s' expens¢5 118 Support costs M*nog¢m¢nt Wages Occupancy costs Telephone Postage and stationery R¢pairs and renew$ 16,074 10,336 11,037 7.090 18,YA8 .951 10.221 8,184 66 44.537 39,270 InforJnatioD t¢¢bnology Compuiers and IT F4uipm¢nt 7.757 1,049 Other Insurance Sundries Trnining and recltinent 6.089 17.709 3,595 4,766 15,356 27.393 22.358 Governance ¢03ts Acwuntancy and legal fee5 1.802 1.500 This pag¢ fonn put of the stawwry financial ststements 26
wind n and District Ciii Adv Detailed Ststement of Financial Activities for the Year Ended 31 March 2023 31.3.23 31.3.22 Total re50urc¢s expended 737291 590 702 Net iocoffl¢ 126428 This poge does forni part of the ststhtory financial statem¢nts 27