2022-03-31-accounts - Swindon And District Citizens Advice Bureau

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REGISTERED COMPANY NUMBER: 4141854 (England and Wales) REGISTERED CHARITY NUMBER: 1115564

Report of the Trustees and Unaudited Financial Statements for the Year Ended 31 March 2022

for Swindon and District Citizens Advice Bureau

Chris Vaughan Accountants 195 Ermin Street Swindon Wiltshire SN3 4NA

Swindon and District Citizens Advice Bureau

Contents of the Financial Statements for the Year Ended 31 March 2022

	Page
Report of the Trustees	1 to 9
Independent Examiner's Report	10
Statement of Financial Activities	11
Balance Sheet	12 to 13
Cash Flow Statement	14
Notes to the Cash Flow Statement	15
Notes to the Financial Statements	16 to 23
Detailed Statement of Financial Activities	24 to 25

Swindon and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2022. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

Swindon and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

OBJECTIVES AND ACTIVITIES Objectives and aims

The Charity's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Swindon and surrounding areas.

The aims of our charity are:

To provide the advice people need for the problems they face, and - To improve the policies and practices that affect their lives.

We do this through the provision of free, confidential, impartial and independent advice to anybody who needs us. We promote diversity and equality, and continue to challenge discrimination

Strategic Priorities

The overarching objectives of the organisation this year are as follows:

Covid-19 continued to impact on the service throughout 2021 with remote working and delivery predominantly over the phone continuing throughout the year. In September 21 the service opened for in person triage on two days per week, one session in Sanford House and one in Cavendish Square.

Through our 26 paid staff and 35 volunteers this year we have offered a core generalist advice service alongside a range of specialist advice projects. The provision of holistic advice allows us to cover a range of topics which predominantly includes:

Welfare Benefits Debt and Money matters Housing Employment Immigration and Nationality Family and Personal Consumer Discrimination Health and Social Care Utilities and Energy

During 2021/22 our advice teams provided:

Debt advice funded through the Money Advice Service
-Specialist housing (Money) advice for people facing homelessness funded by Swindon Borough Council
Debt and budgeting advice targeting Thames Water customers funded through the Thames Water Trust

Fund

Specialist Benefits advice mainly focussing on disability benefit appeals through our

Swindon Borough Council funding

Specialist benefits advice for people affected by cancer funded by Macmillan
Specialist Benefits advice funded through the Wiltshire & Swindon Community Foundation’s Surviving Winter

grant stream

Immigration and nationality advice up to OISC level 2 funded by Swindon Borough Council
Specialist Energy advice funded through Citizens Advice Energy Advice Project

Swindon and District Citizens Advice

Bureau

Report of the Trustees for the Year Ended 31 March 2022

This year we have continued to develop our strong partnerships with both statutory and voluntary sector agencies to help meet the rising demand for advice.

Our commitment to the recruitment, training and development of our volunteer workforce has continued. We have used this year to begin building back our strong volunteer workforce that had diminished during the Covid pandemic.

A key-element of the Citizens Advice Membership Scheme is the requirement of every member lo undertake an annual Leadership Self-Assessment of Governance; (LSA) covering the following nine areas:

Strategic business planning;
Risk management;
Financial management;
People management;
Operational performance management;
Partnership working;
Research and campaigning;
Equality leadership

The assessment is approved by the National Citizens Advice service and any development outcomes are agreed in partnership. Every three years this assessment is verified through a site visit.

Again this year we were rates ‘Green’ meaning we achieved excellent scores in the Performance Quality Framework. The LSA aligns with external standards, compliance also indicates compliance with the requirements of the Advice Quality Standard (AQS) and Money Advice Service (MAS) debt quality framework.

We also continue to hold the Advice Quality Standard Mark with casework accreditation in Debt, Benefits and Disability.

Public benefit

The Citizens Advice service provides help whoever you are, whatever the problem. We provide advice, specialist casework and information face-to-face advice, on the telephone, by email and via www.citizensadvice.org.uk. We also campaign locally and nationally for improvements to services and the law. We use the evidence we collect from helping our clients to make a difference for people who may never come to a Citizens Advice office by communicating our evidence for change to policymakers in government and the wider public and private sector. A visit to a Citizens Advice local office for one person could lead to a change in policy or law that will positively affect the lives of many more.

Our generalist advice service, funded through a contract with Swindon Borough Council, remains our "core" activity offering an essential service to the diverse communities and individuals who live in Swindon and the surrounding area. Citizens Advice is nationally recognised as a place where if you have a problem of any kind help will be provided. This is a great strength for us and a challenge in being able to ensure access to everyone who needs our help.

Through our work we aim to reduce poverty and improve the general wellbeing of its clients. We contribute to the local economy through encouraging and assisting in the take up of

welfare benefits and working with clients to manage their debt.

Swindon and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

STRATEGIC REPORT Achievement and performance Charitable activities

Key achievements during 2021/22

7,406 people helped (5% increase on 2020/21)
24.475 different issues presented
680 external referrals received from partner agencies
average 8500 Swindon residents per month access advice pages on our website
increased client's income by £6,776,468 through advice, successful benefits applications and appeals
helped clients deal with £6,149,146 of personal debt; average individual client debt was £9,934

In May we were successful in winning a new 5 plus 2 year contract commissioned jointly by Swindon Borough Council and BSW Integrated Care System for the provision of Advice Services and specialist casework. Demand for our service this year has continued to climb throughout the year. A busy year last year has been surpassed with record demand as more people face the challenges of rising costs, and the beginning of a cost-of-living crisis sparked by huge increases in energy prices.

Recognising the need to open up our service to the widest possible demographic, and acknowledging the barriers of a phone led service, we re-opened our service for face to face drop in on two mornings a week in September. We are actively monitoring demand to ensure those who need advice in person can get it.

The most common issues presented during the year related to Benefits, Tax Credits or Universal Credit and Debt but the most marked rise in demand came in Utility and Energy advice. The final quarter saw demand rise by 73% in this area due to the onset of the Cost-ofLiving Crisis.

A comparison of our client profile to the general population of Swindon shows that the clients we help locally are more likely to:

live on a low income
be disabled or have a long-term health condition
be from diverse backgrounds
be at risk of fuel poverty
live in rented accommodation
be economically inactive
live in areas with higher levels of disadvantage or deprivation

Using a treasury approved model, we know that for every £1 invested in Citizens Advice Swindon:

we benefit our clients by £11.42
our public value is £21.54
we bring fiscal benefits of £3.29

Using this model we calculate that we also:

saved Swindon Borough Council £152,361 by preventing homelessness and housing evictions
saved all Housing Providers £440,934 by preventing evictions
saved the NHS £369,223 by reducing use of mental health and GP services, and keeping people in work

The difference this makes:

91% of people said the service helped them find a positive way forward

91% said they would definitely recommend our service to others
8 in 10 people said that their problem was solved mostly, partly or completely following our advice
7 in 10 of people said they felt less stressed, depressed or anxious as a result of the help they received from Citizens Advice Swindon
5 in 10 of people said their physical health had improved as a result of the help they received from
Citizens Advice Swindon

Swindon and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

Volunteering Opportunities

Our dedicated team of volunteers are the lifeblood of the organisation. This year we surveyed them to find out more about their experiences with us. When asked:

100% said they had acquired one or more new skills through volunteering with us
3 in 5 said working for us had increased their employability
97% said it kept them mentally active
4 in 5 said it had a positive impact on their general health and mental wellbeing
86% said they felt more engaged with their community
8 in 10 said they had increased confidence in their own abilities

The estimated value of the work carried out by our volunteers this year is £416,583. 75% of volunteers who left us this year did so because they had gained employment or were undertaking further education.

Financial review Financial position

The charity has benefitted from a number of additional funding streams and new projects to further enhance the secure financial position that has been built up in recent years. However, the trustees are aware that the external commissioning environment could result in a reduction in funding in 2022 and beyond, so contingency plans have been put in place and scenario planning is being undertaken to ensure the charity has financial resilience built in.

The financial position summarised in the Statement of Financial activities shows an overall surplus in income over expenditure of £126,428. However, this is a result of future scenario planning and approved carry forward of restricted reserves for continuation of existing projects.

Citizens Advice Swindon has a broad range of funders and the trustees would like to thank Swindon Borough Council and Integrated Care System, Macmillan, Money and Pension Service, Thames Water Trust Fund, DWP, Wiltshire and Swindon Community Foundation, Voluntary Action Swindon and Citizens Advice Energy Project for their support this year through a range of contracts and grants.

The trustees recognise that there is a heavy reliance on Local Authority funding and aim to continue to diversify funding streams as much as possible to allow us to complement our core funded delivery.

The charity remains in a stable position in relation to core funds with the award of a new 5 plus 2 year contract awarded by Swindon Borough Council and BSW ICS commissioned contract. Macmillan have confirmed further funding until December 2024 and Thames Water trust fund will continue until June 2023.

Investment policy and objectives

The service's excess funds have historically been held in the COIF Charities Deposit Fund. The current account is regularly reviewed and any funds not needed in the short term are invested in the COIF fund.

Reserves policy

This reserves policy is monitored and reviewed by the trustees annually

Unrestricted and designated reserves

The trustees have reviewed the Charity's needs for reserves in line with the guidance issued by the Charity Commission and have agreed that unrestricted free reserves (not designated or reserved for specific purposes should be set at 3 months' running costs (£147,675 at

31/03/22). The Trustee Board believes that the organisation should aim to have reserves at this level to ensure the Charity can run efficiently and wind down the charity responsibly if necessary.

The Trustee Board also recognises, plans for and designates specific unrestricted funds for the following

purposes:

Contractual commitment reserve - a reserve to ensure that the charity is able to cover contracted payments to
staff such as redundancy or costs arising from an employment dispute (£160,000 at 31/3/22).
IT replacement and upgrade (£18,000)

Swindon and District Citizens Advice Bureau Report of the Trustees for the Year Ended 31 March 2022

Premises Strategy - dilapidation costs nearing the end of Tenancy at Will and increased energy costs (£5,000)
Service delivery and improvement to help cover reductions in future core funding to enable us to continue

meeting current increased demand, whilst seeking additional funds. (£80,867)

Restricted reserves

Funds that are restricted by the donor or funder are listed within the accounts and cannot be used for the general purposes of the charity. Their existence, and the sums of money therein, do not imply that there has been an underspend but may result from a variety of circumstances including timing differences between the organisation's financial year and the funding year of the project concerned.

STRATEGIC REPORT

Future plans

The charity has adopted the following strategic objectives in its Business Plan:

Provide good access to our advice service in ways that best suit clients’ needs and situations
Maintain external quality accreditation to support continued funding through evidence of our high-quality service
Campaign to improve policies which affect people’s lives to alleviate suffering and hardship with particular

focus on poverty, mental health and reducing inequality

Maintain excellent external relationships to ensure best outcomes for our clients and safeguard the future of our

service -including securing resources

Continue to develop all staff to the highest level of expertise and ensure continued recruitment, training and
development of volunteers
To be a collaborative, innovative and a high performing service that promotes equality, diversity and inclusion, and

challenges discrimination.

To value our staff teams and be a highly recommended place to work and volunteer

These objectives are measured and monitored on a quarterly basis using SMART objectives detailed in the action plan.

Moving forward we intend to further increase the availability of face-to-face advice bringing more staff and volunteers back into the office. To enable this we intend to review our current IT and telephony infrastructure to ensure it is fit for purpose and future proofed. To do this we will need to improve current broadband capability and fully replace our fixed line phone system.

As the Cost-of-Living crisis starts to bite we will focus on helping clients get the timely advice and support they need, working with our statutory and voluntary sector partners to ensure the most vulnerable can access us.

We will launch our new Advice & Financial First Aid project aimed at helping people maximise income and reduce expenditure. This will also allow us to provide training to frontline workers in identifying advice needs, signposting and ensuring those who need advice get it in a timely manner.

We will invest in our training new generalist advisers to help meet increased demand and look at options for succession planning. We will continue to onboard more volunteers to help meet demand; and invest in training to ensure the ongoing upskilling of our staff and volunteers to meet the challenges of fast changing legislation.

STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document

The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

Swindon and District Citizens Advice Bureau (Citizens Advice Swindon) is a charitable company, limited by guarantee. The charitable company was established under Memorandum of Association, which sets out the objects and powers of the charitable company and is governed under its Articles of Association.

Members support the aims of the organisation and are invited to the Annual General Meeting. Members elect the trustees of the management committee and these individuals are also company directors. In the event of the charitable company being wound up, members are required to contribute an amount not exceeding £1.

Swindon and District Citizens Advice Bureau is a member of Citizens Advice, the National Association of Citizens Advice Bureaux. As the membership body Citizens Advice formally audits and monitors quality and management processes within the local office.

Swindon and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

Recruitment and appointment of new trustees

Our aim is to ensure that the needs of our clients are appropriately reflected through the diversity of the trustee body and to enhance the potential pool of trustees, the charity seeks to identify potential new trustees relevant to the nature of its work.

A broad range of skills and expertise are represented on the Management Committee which include Business, Local

Government, social care, financial services and legal skills. Each year the committee undertakes a skills audit which enables the identification of training & development opportunities and any skills gaps. In the event of particular skills being lost due to retirements or where gaps in skills are identified, individuals may be approached for co-option mid-year if it is felt they match the required needs of the bureau.

The Trustees are committed to pursuing the recruitment of new trustees next year with an aim to further increase expertise in Business Development and , as well as targeting recruitment within under represented communities.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Organisational structure

Swindon & District Citizens Advice Bureau currently has a management committee 5 trustees who meet a minimum of six times a year and are responsible for the strategic direction and policy of the charity. Other than for 'Confidential' agenda items, the Senior Management Team attends board meetings as does a representative of the Volunteers. All are encouraged to take a full part in the board's discussions before trustees reach their decisions.

Day to day responsibility for the provision of services rests with the Chief Executive. The Chief Executive is responsible for ensuring that the charity delivers the services specified and that key performance indicators are met. The Trustees delegate to the Chief Executive the day to day responsibility for the strategic, financial and operational management of the service, including supervision of the management team.

Induction and training of new trustees

All new Trustees undergo a period of induction, this consists of attending trustee board meetings, meeting with the Chief Executive and Chair of Trustees and shadowing advice sessions. Annual training records are kept for all trustees which includes a record of any training undertaken outside of the organisation which is relevant to their role.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Risk management

The trustees review the main risks to the charity as part of its annual business planning process, this identifies the current constraints and potential risks to current and future service delivery.

A risk register is kept under review throughout the year to ensure appropriate controls are in place to provide reasonable mitigation and assurance against identified issues. The trustees review risk against the following categories:

(i) Finance
(ii) Governance
(iii) Management
(iv) Staffing
(v) Service Delivery
(vi) Stakeholder relationships
(vii) Engagement with the wider service

(viii) ICT/Systems (ix) EDI (x) Information assurance

The main risks identified and the actions proposed to mitigate these are:

Maintaining current financial stability - Although the current financial position is strong, the outlook over
future years is less certain, with funding pressures on the Local Authority and future recommissioning of MAPS

debt funding. We will prioritise influencing stakeholders and funders to continue funding priority services. We will work in partnership with SBC and the ICB to look at new opportunities to meet demand.

Inability to maintain service delivery levels at current level due to flat rate funding with no inflationary increase

built into 7-year contract – We will seek funding opportunities to complement our core delivery and build reserves to help with short term funding gaps

Ability to pay salaries that attract and retain talent within the workforce. Ability to pay cost of living rise each

year. We will review our employment offer to staff and look at alternative ways to reward staff.

Rising demand means that we need to build our adviser and caseworker capacity - we will prioritise growing our

workforce and concentrate on training and retention

Reputational damage through risks relating to the handling of information - risks are regularly reviewed

and policies updated and communicated. All staff undergo annual Data Protection

training.

The trustees continue to regularly monitor all of the funding agreements and contracts to ensure that the individual terms of each funding provider are met.

All policies and procedures are regularly reviewed by the trustees to ensure that they continue to meet the needs of the charity.

In addition to the above the charity is involved in an area of voluntary service in which it is essential, for the protection of those served by the charity, for employees to be properly assessed in order to minimise risk both to the charity's beneficiaries and the employees themselves. For this reason, before any prospective employee is engaged by the charity, comprehensive checks will be conducted by way of reference to the Disclosure and Barring Service if appropriate, previous references and an induction programme.

Information Assurance

The trustee board oversee the information security of all personal information of our clients, staff, funders and strategic partners that is processed. Swindon & District Citizens Advice hold joint responsibility for client data that is held in our case management system, with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements the General Data Protection Regulation and Data Protection Act 2018.

Swindon and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number 4141854 (England and Wales)

Registered Charity number

1115564

Registered office

1 Sanford Street Swindon Wiltshire SN1 1QH

Swindon and District Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

Trustees

A Bennett M Howard M Box C Gannicott D Langley

Company Secretary

C Newport

Independent Examiner

Chris Vaughan Accountants 195 Ermin Street Swindon Wiltshire SN3 4NA

Advisers

Bankers Lloyds Bank PLC 5 High Street Swindon Wiltshire

CCLA St Alphanage House 2 Fore Street London

Report of the trustees, incorporating a strategic report, approved by order of the board of trustees, as the company directors, on 12 December 2022 and signed on the board's behalf by:

M Box - Trustee

Independent Examiner's Report to the Trustees of Swindon and District Citizens Advice Bureau

Independent examiner's report to the trustees of Swindon and District Citizens Advice Bureau ('the Company')

I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2022.

Responsibilities and basis of report

As the charity's trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner's statement

Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that I am qualified to undertake the examination because I am a registered member of Institute of Chartered Accountants in England and Wales which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or
the accounts do not accord with those records; or
the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or
the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)).

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Christopher Vaughan Institute of Chartered Accountants in England and Wales Chris Vaughan Accountants 195 Ermin Street Swindon Wiltshire SN3 4NA

12 December 2022

Swindon and District Citizens Advice Bureau

Statement of Financial Activities for the Year Ended 31 March 2022

Unrestricted Restricted funds funds Notes £ £ INCOME AND ENDOWMENTS FROM Donations and legacies 2 - 716,384 Investment income 3 746 - Other income - - Total 746 716,384 EXPENDITURE ON Charitable activities 4 Advice Services - 590,702 NET INCOME 746 125,682 Transfers between funds 13 131,902 (131,902) Net movement in funds 132,648 (6,220) RECONCILIATION OF FUNDS	31.3.22 31.3.21 Total Total funds funds £ £ 716,384 677,755 746 182 - 1 717,130 677,938 590,702 653,100 126,428 24,838 - - 126,428 24,838

Total funds brought forward

278,894 150,116 429,010 404,172

TOTAL FUNDS CARRIED FORWARD

411,542 143,896 555,438 429,010

The notes form part of these financial statements

Swindon and District Citizens Advice Bureau

Balance Sheet 31 March 2022

Unrestricted Restricted funds funds Notes £ £ CURRENT ASSETS Debtors 10 - 44,197 Cash at bank and in hand 411,542 247,794 411,542 291,991	31.3.22 Total funds £ 44,197 659,336 703,533	31.3.21 Total funds £ 11,439 457,497 468,936

CREDITORS

Amounts falling due within one year 11

(148,095) (148,095) (39,926)

NET CURRENT ASSETS

411,542 143,896 555,438 429,010

TOTAL ASSETS LESS CURRENT LIABILITIES

411,542

143,896

555,438

429,010

The notes form part of these financial statements

NET ASSETS

411,542 143,896 555,438 429,010

FUNDS

13 Unrestricted funds 411,542 278,894 Restricted funds 143,896 150,116

TOTAL FUNDS 555,438 429,010

The notes form part of these financial statements

The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2022.

The members have not required the company to obtain an audit of its financial statements for the year ended 31 March 2022 in accordance with Section 476 of the Companies Act 2006.

The trustees acknowledge their responsibilities for
(a) ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and
(b) preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company.

The financial statements were approved by the Board of Trustees and authorised for issue on 12 December 2022 and were signed on its behalf by:

M Box – Chair of Trustees

A Bennett – Vice Chair of Trustees

The notes form part of these financial statements

Swindon and District Citizens Advice Bureau

Cash Flow Statement for the Year Ended 31 March 2022

Notes Cash fows from operating activities Cash generated from operations 1 Net cash provided by operating activities Cash fows from investing activities Interest received Net cash provided by investing activities 746 182	31.3.22 £ 161,886 161,886 746	31.3.21 £ 40,697 40,697 182

Change in cash and cash equivalents in the reporting period

162,632

40,879 Cash and cash equivalents at the beginning of the reporting period

457,497

416,618

Cash and cash equivalents at the end of the reporting period

The notes form part of these financial statements

620,129

457,497

The notes form part of these financial statements

Swindon and District Citizens Advice Bureau

Notes to the Cash Flow Statement for the Year Ended 31 March 2022

1. RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES

Net income for the reporting period (as per the Statement of Financial Activities) Adjustments for: Interest received (Increase)/decrease in debtors Increase in creditors Net cash provided by operations 2. ANALYSIS OF CASH AND CASH EQUIVALENTS Cash in hand Notice deposits (less than 3 months) Overdrafts included in bank loans and overdrafts falling due within one year Total cash and cash equivalents 3. ANALYSIS OF CHANGES IN NET FUNDS	31.3.22 £ 126,428 (746) (32,758) 68,962 161,886 31.3.22 £ 54 659,282 (39,207) 620,129	31.3.21 £ 24,838 (182) 2,684 13,357 40,697 31.3.21 £ 59 457,438 - 457,497

	At 1.4.21 Cash fow At	At 1.4.21 Cash fow At	31.3.22
	£	£	£
Net cash
Cash at bank and in hand	457,497	201,839	659,336
Bank overdraft	-	(39,207)	(39,207)
	457,497	162,632	620,129
Total	457,497	162,632	620,129

The notes form part of these financial statements

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements for the Year Ended 31 March 2022

1. ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Income

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Allocation and apportionment of costs

All costs are allocated between the expenditure categories of the SOFA on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly, others are apportioned on an appropriate basis e.g. floor areas, per capita or estimated usage.

Tangible fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

Fixtures and fittings - 33% on cost Computer equipment - 33% on cost

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

Pension costs and other post-retirement benefits

The charitable company operates a defined contribution pension scheme. Contributions payable to the charitable company's pension scheme are charged to the Statement of Financial Activities in the period to which they relate.

continued...

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2022

2. DONATIONS AND LEGACIES

31.3.22
£
Donations
-
Grants
716,384
716,384
Grants received, included in the above, are as follows:
31.3.22
£
Other grants
716,384
3.
INVESTMENT INCOME
31.3.22
£
Deposit account interest
746
4.
CHARITABLE ACTIVITIES COSTS
Support
Direct
costs (see
Costs
note 5)
£
£
Advice Services
526,525
64,177
5.
SUPPORT COSTS
Information
Governance
Management
technology
Other
costs
£
£
£
£
Advice Services
39,270
1,049
22,358
1,500

31.3.21
£
218
677,537
677,755
31.3.21
£
677,537
31.3.21
£
182
Totals
£
590,702
Totals
£
64,177

6. TRUSTEES' REMUNERATION AND BENEFITS

There were no trustees' remuneration or other benefits for the year ended 31 March 2022 nor for the year ended 31 March 2021.

Trustees' expenses

There were no trustees' expenses paid for the year ended 31 March 2022 nor for the year ended 31 March 2021.

continued...

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2022

7. STAFF COSTS

31.3.22 £ Wages and salaries 483,730 Social security costs 38,422 Other pension costs 23,083 545,235 The average monthly number of employees during the year was as follows: 31.3.22 Advice Workers 25 Administration 6 31	31.3.21 £ 526,191 41,865 25,310 593,366 31.3.21 25 6 31

No employees received emoluments in excess of £60,000.

8. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted Restricted funds funds £ £ INCOME AND ENDOWMENTS FROM Donations and legacies 218 677,537 Investment income 182 - Other income 1 - Total 401 677,537 EXPENDITURE ON Charitable activities Advice Services - 653,100 NET INCOME 401 24,437 RECONCILIATION OF FUNDS	Total funds £ 677,755 182 1 677,938 653,100 24,838

Total funds brought forward

278,493 125,679 404,172

continued...

TOTAL FUNDS CARRIED FORWARD 278,894 150,116 429,010

continued...

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2022

9. TANGIBLE FIXED ASSETS

Fixtures
and
Computer
fttings
equipment
£
£
COST
At 1 April 2021 and 31 March 2022
6,221
5,264
DEPRECIATION
At 1 April 2021 and 31 March 2022
6,221
5,264
NET BOOK VALUE
At 31 March 2022
-
-
At 31 March 2021
-
-
10.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.22
£
Trade debtors
22,830
Other debtors
7,567
Prepayments and accrued income
13,800
44,197
11.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.22
£
Bank loans and overdrafts (see note 12)
39,207
Trade creditors
3,197
Social security and other taxes
5,734
Accruals and deferred income
99,957
148,095
12.
LOANS
An analysis of the maturity of loans is given below:
31.3.22
£
Amounts falling due within one year on demand:
Bank overdrafts
39,207

Totals
£
11,485
11,485
-
-
31.3.21
£
-
11,439
-
11,439
31.3.21
£
-
3,479
5,478
30,969
39,926
31.3.21
£
-

continued...

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2022

13. MOVEMENT IN FUNDS

Net Transfers movement between At 1.4.21 in funds funds £ £ £ Unrestricted funds General fund 185,257 746 124,609 Designated Funds 93,637 - 7,293 278,894 746 131,902 Restricted funds	At 31.3.22 £ 310,612 100,930 411,542

Masdap 17,189 31,140

48,329

North Swindon Advice Point -

(239) 239 -

Macmillan 6,708 (14,303) - (7,595)

Energy Best Deal 3,965 10,238 - 14,203

East Swindon - (12,303) 12,303 -

Others 17,505 32,977 (14,250) 36,232

Swindon Borough Council 103,830 77,724 (130,194) 51,360

Thames Water 919 448 -

continued...

1,367

150,116 125,682 (131,902) 143,896

TOTAL FUNDS

429,010 126,428 - 555,438

Net movement in funds, included in the above are as follows:

	Incoming	Resources	Movement	Movement
	resources	expended	in funds
	£	£		£
Unrestricted funds
General fund	746	-		746
Restricted funds

Masdap 78,564 (47,424) 31,140 North Swindon Advice Point - (239) (239) Macmillan 54,687

continued...

(68,990) (14,303) Energy Best Deal 10,238 - 10,238 East Swindon - (12,303) (12,303) Others 86,809 (53,832) 32,977 Swindon Borough Council 452,086 (374,362) 77,724 Thames Water 34,000 (33,552) 448

716,384 (590,702) 125,682

TOTAL FUNDS

717,130 (590,702) 126,428

continued...

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2022

13. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Net Transfers movement between At 1.4.20 in funds funds £ £ £ Unrestricted funds General fund 184,856 401 - Designated Funds 93,637 - - 278,493 401 -	At 31.3.21 £ 185,257 93,637 278,894

Restricted funds

Masdap 4,226 12,963 - 17,189

North Swindon Advice Point 731 (9,049) 8,318 -

Macmillan 8,801 (2,093) - 6,708

Energy Best Deal 20,119 (16,154)

3,965

East Swindon - (2,990) 2,990

Others 6,464 3,792 7,249 17,505

Swindon Borough Council 85,338 37,049 (18,557) 103,830

Thames Water

continued...

919 - 919
125,679 24,437 150,116

TOTAL FUNDS 404,172 24,838 - 429,010

Comparative net movement in funds, included in the above are as follows:

	Incoming	Resources	Movement
	resources	expended	in funds
	£	£	£
Unrestricted funds
General fund	401	-	401
Restricted funds
Masdap
81,091
(68,128)
12,963
North Swindon Advice Point
1
(9,050)
(9,049)

continued...

Macmillan 38,864 (40,957) (2,093) Energy Best Deal 9,085 (25,239) (16,154) East Swindon 8,000 (10,990) (2,990) Others 83,024 (79,232) 3,792 Swindon Borough Council 423,472 (386,423) 37,049 Thames Water 34,000 (33,081) 919

677,537 (653,100) 24,437

TOTAL FUNDS

677,938 (653,100) 24,838

continued...

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2022

13. MOVEMENT IN FUNDS - continued

A current year 12 months and prior year 12 months combined position is as follows:

Net Transfers movement between At 1.4.20 in funds funds £ £ £ Unrestricted funds General fund 184,856 1,147 124,609 Designated Funds 93,637 - 7,293 278,493 1,147 131,902	At 31.3.22 £ 310,612 100,930 411,542

Restricted funds

Masdap 4,226 44,103 - 48,329

North Swindon Advice Point 731 (9,288) 8,557

Macmillan 8,801 (16,396) - (7,595)

Energy Best Deal 20,119 (5,916) - 14,203

East Swindon - (15,293) 15,293

Others 6,464 36,769 (7,001) 36,232

Swindon Borough Council 85,338 114,773 (148,751) 51,360

Thames Water

continued...

1,367 -

1,367

125,679 150,119 (131,902) 143,896

TOTAL FUNDS

404,172 151,266 - 555,438

A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows:

	Incoming	Resources	Movement	Movement
	resources	expended	in funds
	£	£		£
Unrestricted funds
General fund	1,147	-		1,147
Restricted funds

Masdap 159,655 (115,552) 44,103 North Swindon Advice Point 1 (9,289)

continued...

(9,288)

Macmillan 93,551 (109,947) (16,396) Energy Best Deal 19,323 (25,239) (5,916) East Swindon 8,000 (23,293) (15,293)

Others 169,833 (133,064) 36,769 Swindon Borough Council 875,558 (760,785) 114,773

Thames Water 68,000 (66,633) 1,367

1,393,921 (1,243,802) 150,119

TOTAL FUNDS

1,395,068 (1,243,802) 151,266

continued...

22 continued...

Swindon and District Citizens Advice Bureau

Notes to the Financial Statements - continued for the Year Ended 31 March 2022

14. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2022.

15. RESTRICTED FUNDS

The charity's restricted funds have the following purposes: (i) MASDAP Face to Face debt case work. (ii) Swindon Borough Council This fund comprises a service contract with Swindon Borough Council for the provision of the bureau's services. This covers the costs of staff and running costs in connection with the operation of the bureau. (iii) Outreaches Resources provided to finance advice points in North Swindon and East Swindon, carrying out the same functions as the main branch.

(iv) Macmillan Fund utilised to provide advice to cancer sufferers and their families. (v) Energy Best Deal Grant to fund talks on energy and switching energy suppliers etc.. (vi ) Other Smaller funds to provide advice to people affected by MS, Sovereign Housing tenants and the

administration of Pension Wise appointments in Swindon

16. DESIGNATED FUNDS

The charity's designated funds have the following purpose: Redundancy liabilities

17. DEPRECIATION

Expenditure on fixed assets amounting to less than £1000 per item is not capitalised.

18. CONTROL

The charity is controlled by its trustees who are named on page 6. No individual exercises overall control.

Swindon and District Citizens Advice Bureau

Detailed Statement of Financial Activities for the Year Ended 31 March 2022

Detailed Statement of Financial Activities for the Year Ended 31 March 2022
	31.3.22	31.3.21
	£	£
INCOME AND ENDOWMENTS
Donations and legacies
Donations	-	218
Grants	716,384	677,537
	716,384	677,755
Investment income
Deposit account interest	746	182
Other income
Other income	-	1
Total incoming resources	717,130	677,938
EXPENDITURE
Charitable activities
Wages	464,882	500,641
Social security	38,422	41,865
Pensions	23,083	25,310
Volunteer expenses	138	3,268
Telephone	-	6,881
	526,525	577,965
Support costs
Management
Wages	18,848	25,550
Occupancy costs	1,951	279
Telephone	10,221	9,358
Postage and stationery	8,184	5,579
Repairs and renewals	66	732
	39,270	41,498
Information technology
Computers and IT Equipment	1,049	12,887
Other
Insurance	4,766	2,399
Sundries	15,356	13,310
Training and recruitment	2,236	3,541
	22,358	19,250
Governance costs
Accountancy and legal fees	1,500	1,500

This page does not form part of the statutory financial statements

Swindon and District Citizens Advice Bureau

Detailed Statement of Financial Activities for the Year Ended 31 March 2022

Detailed Statement of Financial Activities for the Year Ended 31 March 2022
	31.3.22	31.3.21
	£	£
Total resources expended	590,702	653,100
Net income	126,428	24,838

This page does not form part of the statutory financial statements