## 

## 



## 

## 



## 



## 

## 

## 

## 

## 

## 



## 

## 

|ACCESS and Quality:|ACCESS and Quality:||ADVOCACY. "|ADVOCACY. "||
|---|---|---|---|---|---|
||Provide good Access to our advice service||s|Campaign<br>to|improve policies which affect|
||in ways chat best suit clients' needs and|||peaple'S liveS|tO alleviate Suffering and|
||situations<br>Maintain<br>external<br>quality accreditation|to|i|hardship<br> Particular<br>focus on poverty, mental health||
||support continued<br>funding<br>thrdugh|||and reducing|inequality|
||evidence ofour high qualityservice|||||
|SUSTAINAB ILITY:|||CULTURE:|||
|o|Maintain excellent external relationships||~|Tobe acollaborative,<br>innovative<br>and a high||
||to ensure best outcomes for our clients<br>and safeguard<br>the future ofour service-<br>including<br>securing resources|||performing<br>service that promotes<br>equality,<br>diversity<br>and indusion,<br>and challenges||
|e|Continue to develop<br>all staff ro the|||discrimination.||
||highest level of expertise and ensure||~|Tovalue our staff teams and be a highly||
||continued<br>recruitment,<br>training<br>and|||recommended|place to work and volunteer|
||development<br>ofvolunteers|||||





## 

## 

## 



## 

## 

## 

## 



## 



## 

## 



||||||31.3.21|31.3.20|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
||||funds|funds|funds|funds|
|||Notes|||||
|INCOME AND ENDOWMENTS FROM|||||||
|Donations<br>and legacies|||218|677,537|677,755|655,395|
|Investment<br>income|||182||182|933|
|Other income|||1||1||
|Total|||401|677,537|677,938|656,328|
|EXPENDITURE ON|||||||
|Charitable<br>activities|||||||
|Advice Services||||653,100|653,100|669,172|
|NET INCOME/(EXPENDITURE)|||401|24,437|24,838|(12,844)|
|RECONCILIATION|OF FUNDS||||||
|Total funds brought|forward||278,493|125,679|404,172|417,016|
|TOTAL FUNDS CARRIED FORWARD|||278 894|160116|429,010|404 172|





|||||31.3.21|31.3.20|
|---|---|---|---|---|---|
|||Unrestricted|Restricted|Total|Total|
|||funds|funds|funds|funds|
||Notes|||||
|CURRENT ASSETS||||||
|Debtors|10|11,439||11,439|14,123|
|Cash at bank and in hand||307,381|150,116|457,497|416,618|
|||318,820|150,116|468,936|430,741|
|CREDITORS||||||
|Amounts<br>falling due within one year||(39,926)||(39,926)|(26,569)|
|NET CURRENT ASSETS||278,894|150,116|429,010|404,172|
|TOTAL ASSETS LESSCURRENT||||||
|LIABILITIES||278,894|150,116|429,010|404,172|
|NET ASSETS||278,894|150,116|429,010|404,172|
|FUNDS|12|||||
|Unrestricted<br>funds<br>Restricted<br>funds||||278,894<br>150,116|278,493<br>125,679|
|TOTAL FUNDS||||429,010|404,172|







|Cash Flow Statement|||||||
|---|---|---|---|---|---|---|
|for the Year Ended 31 March 2021|||||||
||||||31.3.21|31.3.20|
|||||Notes|||
|Cash flows from operating|activities||||||
|Cash generated<br>from operations|||||40 697|~24,198)|
|Net cash provided<br>by/(used|in)|operating||activities|40,697|~24,198)|
|Cash flows from investing|activities||||||
|Interest received|||||182|933|
|Net cash provided<br>by investing||activities|||182|933|
|Change in cash and cash equivalents|||in||||
|the reporting<br>period<br>Cash and cash equivalents|at|the|||40,879|(23,265)|
|beginning<br>ofthe reporting|period||||416,618|439,883|
|Cash and cash equivalents|at|the end|of||||
|the reporting<br>period|||||457497|416618|





## 

|RECONCILIATION<br>OFNET INCOME/(E<br>OPERATING ACTIVITIES|XPENDITURE)<br>TO NET|CASH FLOW FROM||
|---|---|---|---|
|||31.3.21|31.3.20|
|Net income/(expenditure)<br>for the reporting|period (as per the|||
|Statement ofFinancial Activities)<br>Adjustments<br>for:||24,838|(12,844)|
|Interest received<br>Decrease/(increase)<br>in debtors<br>Increase in creditors||(182)<br>2,684<br>13,357|(933)<br>(13,684)<br>3,263|
|Net cash provided<br>by/(used<br>in) operations||~40 697|(24,198)|



## 

## 

||At 1.4.20|Cash flow|At 31.3.21|
|---|---|---|---|
|Net cash||||
|Cash at bank and in hand|416,618|40,879|457,497|
||416618|40,879|457,497|
|Total|416618|40 879|457,497|





## 

## 

## 

## 

## 



|2.|DONATIONS|AND LEGACIES|AND LEGACIES|||||
|---|---|---|---|---|---|---|---|
|||||||31.3.21|31.3.20|
||Donations|||||218|1,031|
||Grants|||||677,537|654 364|
|||||||677,755|655 395|
||Grants received,|included|in the above, are as|follows:||||
|||||||31.3.21|31.3.20|
||Other grants|||||677537|654,364|
|3.|INVESTMENT|INCOME||||||
|||||||31.3.21|31.3.20|
||Deposit account|interest||||182|933|
|4.|CHARITABLE|ACTIVITIES COSTS||||||
|||||||Support||
||||||Direct|costs (see||
||||||Costs|note 5)|Totals|
||Advice Services||||577,965|75,135|653,100|
|5.|SUPPORT COSTS|||||||
|||||Information||Governance||
||||Management|technology|Other|costs|Totals|
||Advice Services||~41 498|12,887|19,250|1,500|75,135|



## 



## 

|STAFF COSTS|||||||
|---|---|---|---|---|---|---|
||||||31.3.21|31.3.20|
|Wages and salaries|||||526,191|529,037|
|Social security costs<br>Other pension costs|||||41,865<br>253|0|39,270<br>23,979|
||||||593,366|592,286|
|The average monthly|number ofemployees|||during the year was as follows:|||
||||||31.3.21|31.3.20|
|Advice Workers|||||25|24|
|Administration|||||6|6|
||||||31|30|
|No employees<br>received||emoluments|in excess off60,000.||||
|COMPARATIVES|FOR THE STATEMENT OF FINANCIAL ACTIVITIES||||||
|||||Unrestricted|Restricted|Total|
|||||funds|funds|funds|
|INCOME AND ENDOWMENTS|||FROM||||
|Donations<br>and legacies||||281|655,114|655,395|
|Investment<br>income||||933||933|
|Total||||1,214|655,114|656,328|
|EXPENDITURE ON|||||||
|Charitable<br>activities|||||||
|Advice Services||||20,363|648,809|669,172|
|NET INCOME/(EXPENDITURE)||||(19,149)|6,305|(12,844)|
|RECONCILIATION||OFFUNDS|||||
|Total funds brought|forward|||297,642|119,374|417,016|
|TOTAL FUNDS CARRIED FORWARD||||278,493|125,679|404,172|





|for th|e Year Ended 31March 2021||||
|---|---|---|---|---|
|9.|TANGIBLE FIXEDASSETS||||
|||Fixtures|||
|||and|Computer||
|||fittings|equipment|Totals|
||COST||||
||At 1April 2020 and 31March 2021|6,221|5,264|1~1485|
||DEPRECIATION||||
||At 1 April 2020 and 31March 2021|6,221|5 264|1~1485|
||NET BOOK VALUE||||
||At 31 March 2021||||
||At 31March 2020||||
|10.|DEBTORS:AMOUNTS FALLING DUE WITHIN ONE YEAR||||
||||31.3.21|31.3.20|
||Other debtors||11,439|13,773|
||Prepayments|||350|
||||11,439|14,123|
|11.|CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR||||
||||31.3.21|31.3.20|
||Trade creditors<br>Social security and other taxes||3,479<br>5,478|3,261|
||Accruals<br>and deferred income||30,969|23 308|
||||39,926|26569|





## 

## 

|MOVEMENT IN FUNDS|||||
|---|---|---|---|---|
|||Net|Transfers||
|||movement|between|At|
||At 1.4.20|in funds|funds|31.3.21|
|Unrestricted<br>funds|||||
|General fund|184,856|401||185,257|
|Designated<br>Funds|93,637|||93 637|
|Restricted<br>funds|278,493|401||278,894|
|Masdap|4,226|12,963||17,189|
|North Swindon Advice Point|731|(9,049)|8,318||
|Macmillan<br>Energy Best Deal<br>East Swindon<br>Others|8,801<br>20,119<br>6,464|(2,093)<br>(16,154)<br>(2,990)<br>3,792|2,990<br>7,249|6,708<br>3,965<br>17,505|
|Swindon Borough Council<br>Thames Water|85,338|37,049<br>919|(18,557)|103,830<br>919|
||125,679|24,437||150,116|
|TOTAL FUNDS|404,172|24,838||429,010|
|Net movement<br>in funds, included|in the above are as follows:||||
|||Incoming|Resources|Movement|
|||resources|expended|in funds|
|Unrestricted<br>funds|||||
|General fund||401||401|
|Restricted<br>funds|||||
|Masdap<br>North Swindon Advice Point<br>Macmillan<br>Energy Best Deal<br>East Swindon<br>Others<br>Swindon<br>Borough Council<br>Thames Water||81,091<br>1<br>38,864<br>9,085<br>8,000<br>83,024<br>423,472<br>34000|(68,128)<br>(9,050)<br>(40,957)<br>(25,239)<br>(10,990)<br>(79,232)<br>(386,423)<br>~33081)|12,963<br>(9,049)<br>(2,093)<br>(16,154)<br>(2,990)<br>3,792<br>37,049<br>919|
|||677,537|~633,100|24437|
|TOTAL FUNDS||677,938|~633,100)|24 838|





## 

## 

||||Net|Transfers||
|---|---|---|---|---|---|
||||movement|between|At|
|||At 1.4.19|in funds|funds|31.3.20|
|Unrestricted<br>funds||||||
|General fund<br>Designated<br>Funds||183,642<br>114,000|1,214<br>~20,363)||184,856<br>93637|
|Restricted<br>funds||297,642|(19,149)||278,493|
|Masdap<br>North Swindon Advice Point|||4,226<br>731||4,226<br>731|
|Macmillan<br>Energy Best Deal<br>East Swindon<br>Others<br>Swindon<br>Borough Council<br>Thames Water||(403)<br>27,005<br>13,856<br>78,916|9,204<br>(6,886)<br>(5,546)<br>(7,952)<br>12,836<br>~308)|5,546<br>560<br>(6,414)<br>308|8,801<br>20,119<br>6,464<br>85,338|
|||119,374|6,305||125,679|
|TOTAL FUNDS||417,016|~12,844)||404,172|
|Comparative<br>net movement|in funds, included|in the above are as follows:||||
||||Incoming|Resources|Movement|
||||resources|expended|in funds|
|Unrestricted<br>funds||||||
|General<br>fund<br>Designated<br>Funds|||1,214|~20,363)|1,214<br>~20,363)|
|Restricted<br>funds|||1,214|(20,363)|(19,149)|
|Masdap<br>North Swindon Advice Point<br>Macmillan<br>Energy Best Deal<br>East Swindon<br>Others<br>Swindon Borough Council<br>Thames Water|||52,145<br>15,500<br>52,924<br>15,398<br>250<br>67,650<br>417,172<br>34,075|(47,919)<br>(14,769)<br>(43,720)<br>(22,284)<br>(5,796)<br>(75,602)<br>(404,336)<br>~34,383)|4,226<br>731<br>9,204<br>(6,886)<br>(5,546)<br>(7,952)<br>12,836<br>~308)|
||||655,114|648,809|6 303|
|TOTAL FUNDS|||656,328|~669,)72)|~12844)|





## 

|||||Net||Transfers||
|---|---|---|---|---|---|---|---|
|||||movement||between|At|
||||At 1.4.19|in funds||funds|31.3.21|
|Unrestricted|funds|||||||
|General fund|||183,642|1,615|||185,257|
|Designated<br>Funds|||114,000|~20,363)|||93,637|
||||297,642|(18,748)|||278,894|
|Restricted<br>funds||||||||
|Masdap||||17,189|||17,189|
|North Swindon Advice Point||||(8,318)||8,318||
|Macmillan|||(403)|7,111|||6,708|
|Energy Best Deal|||27,005|(23,040)|||3,965|
|East Swindon||||(8,536)||8,536||
|Others|||13,856|(4,160)||7,809|17,505|
|Swindon<br>Borough Council|||78,916|49,885||(24,971)|103,830|
|Thames Water||||611||308|919|
||||119374|30,742|||150,116|
|TOTAL FUNDS|||417,016|11,994|||429,010|
|A current year|12 months|and prior year 12 months|combined|net movement|in|funds, included|in the above a|
|as follows:||||||||
|||||Incoming||Resources|Movement|
|||||resources||expended|in funds|
|Unrestricted<br>funds||||||||
|General fund||||1,615|||1,615|
|Designated<br>Funds||||||~20,363)|~20 363)|
|||||1,615||(20,363)|(18,748)|
|Restricted<br>funds||||||||
|Masdap||||133,236||(116,047)|17,189|
|North Swindon|Advice Point|||15,501||(23,819)|(8,318)|
|Macmillan||||91,788||(84,677)|7, 1 11|
|Energy Best Deal||||24,483||(47,523)|(23,040)|
|East Swindon||||8,250||(16,786)|(8,536)|
|Others||||150,674||(154,834)|(4,160)|
|Swindon Borough Council||||840,644||(790,759)|49,885|
|Thames Water||||68,075||~67,464)|611|
|||||1,332,651||(1~301,909|30,742|
|TOTAL FUNDS||||1 334,266||11,322,272)|11,994|





## 

|13.|RELATED PARTY DISCLOSURES|RELATED PARTY DISCLOSURES||||||||
|---|---|---|---|---|---|---|---|---|---|
||There were no related party transactions<br>for the year||ended|31 March 2021.||||||
|14.|RESTRICTED FUNDS|||||||||
||The charity's restricted<br>funds have the following<br>purposes:|||||||||
||(i) MASDAP|||||||||
|||Face to Face debt case work.||||||||
||(ii)|Swindon<br>Borough Council||||||||
|||This fund comprises a service contract with|Swindon Borough|||Council for the|provision ofthe|||
|||bureau's<br>services. This covers the costs ofstaff and||running|costs in connection||with||the|
|||operation ofthe bureau.||||||||
||(iii)|Outreaches||||||||
|||Resources provided<br>to finance advice points|in North Swindon|||and East Swindon,||carrying||
|||out the same functions<br>as the main branch.||||||||
||(iv)|Macmillan||||||||
|||Fund utilised to provide advice to cancer sufferers||and their|families.|||||
||(v) Energy Best Deal|||||||||
|||Grant to fund talks on energy and switching|energy|suppliers|etc..|||||
||(vi )|Other||||||||
|||Smaller funds to provide advice to people affected||by MS, Sovereign Housing|||tenants||and the|
|||administration<br>ofPension Wise appointments|in Swindon|||||||



## 

## 

## 



|Detailed Statement ofFinancial Activities|||
|---|---|---|
|for the Year Ended 31 March 2021|||
||31.3.21|31.3.20|
|INCOME AND ENDOWMENTS|||
|Donations<br>and legacies|||
|Donations|218|1,031|
|Grants|677,537|654,364|
||677,755|655,395|
|Investment<br>income|||
|Deposit account interest|182|933|
|Other income|||
|Other income|||
|Total incoming<br>resources|677,938|656,328|
|EXPENDITURE|||
|Charitable<br>activities|||
|Wages<br>Social security<br>Pensions<br>Volunteer<br>expenses<br>Telephone|500,641<br>41,865<br>25,310<br>3,268<br>6,881|505,265<br>39,270<br>23,979<br>10,786|
||577,965|579,300|
|Support costs|||
|Management|||
|Wages<br>Occupancy costs<br>Telephone|25,550<br>279<br>9,358|23,772<br>9,599<br>4,898|
|Postage and stationery|5,579|28,006|
|Repairs and renewals|732||
||41,498|66,275|
|Information<br>technology|||
|Computers<br>and ITEquipment|12,887||
|Other|||
|Insurance<br>Sundries|2,399<br>13,310|2,379<br>15,729|
|Training<br>and recruitment|3,541|4,100|
||19,250|22,208|
|Governance<br>costs|||
|Accountancy<br>and legal fees|1,500|1,389|



