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2024-03-31-accounts

REGISTERED COMPANY NUMBER: 05730866 (England and Wales) REGISTERED CHARITY NUMBER: 1113797 REPORT OF THE TRUSTEES AND UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 FOR EASTLEIGH CITIZENS ADVICE BUREAU ILIMITED BY GUARANTEE)

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEEI CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Page Report of the Trnstees Independent Examinerfs Report Statement of Flnanclal Activities Balance Sheet Notes to the Financlal Statements 8 to 16 Detailed Statement of Financial Activities 17 to 18

EASTLEIGH CITIZENS ADVICE BUREAU {LIMITED BY GUARANTEEI REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 The Tnjstees, who are also directors of the charity for the purposes of the Companies Act 2006, present their report wlh the financial statements of the charity for the year ended 31 March 2024. The trustees have adopted the provisions of Accounting and Reporting by Charities.. Slalement of Recommended Practice applicable to charities preparing their accounts in accordance with the Finanaal Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective 1 January 2019). The operab'ng name of Eastleigh Crtizens Advice Bureau is 'Cilizens Advi￿ Eastleigh,. OBJECTIVES AND ACTIVITIES Objectives and airns The charity's objects are to promote any charitable purpose for the benefit of the community in Eastleigh and surrounding areas by the advancement of education, the protection and prese￿atIon of health and the relief of poverty, sickness and distress. The Citizens Advice Servi￿ provides free, Independent, confidential and impartial advice lo everyone on their right$ and responsibilities. It values diversity, promotes equality and challenges discrimination. The trustees confim) they have referred lo the Charity Commission's guidance on public benefit when reviewing the charity's aims and objectives. The charitable activities undertaken by their nature and the improvements the activities have made to many lives are wthout doubt undertaken for the benefit of the public. The service aims.. l. To provide the advice people need for the problems they face. 2. To improve the policies and practices that affect people'$ lives. Public benefit In shaping our objectives for the year and planning our activities, the trustees have considered the Charity Cotnrnission's guidan￿ on public benefit. including the guidance 'public benefit." running a charity IPB201. Page 1

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 ACHIEVEMENT AND PERFORMANCE Charitable activities Bebmeen our main office, outreach venues, and project work we advised 3,803 new and repeal Glienls wth 14,603 issues. The top enquiry areas were.. Debt and financial capability- 5,284 issues139%1 Benefits and Tax Credits- 3,9971300/01 Utilities and communication5 95617'/01 Relationships and family- 480 issues14.￿) Employment- 387 issues13°/o) Housing 671 issues15.hl As well as the main offi'ce in Leigh Road, Easlleigh, we also operate from three additional locations in the Borough. We offer weekly drop-in advice sessions and appointments at the Pilands Community Centre and The United Reformed Church in Hedge End and a monthly drop-in advi￿ session at the Mercury Library and Community Hub in Hamble.The Hamble drop-in sessions came to an end in March 2024. In-person services began to be more popular wlh clients and we helped 776 clients from OL¢r 4 venues over the year. As part of Hampshire Advi￿ Line, our partnership Vdilh Citizens Advice Hampshire and other Local Citizens Advi￿. as well as callbacks, we dealt with 1,948 telephone calls during the year. Funding for the Money and Pensions Se￿1￿ Debt Advi￿ Project, in partnership with Citizens Advi￿, was extended for further year and as part of the Hampshire Consortium of Citizens Advi￿. we also worked hard to issue fuel voucher5 funded by the Household Support Fund. To complemenl this wort( on the Cost of Living Crisis. we applied for and were awarded funds from the Household Support Fund to provide wami packs and other items to directly assist Eastleigh residents. In partnership with colleagues from Citizens Advice Hampshire, we participated in Home and Well. a project working with local health stakeholders to successfully move people on from hospital care back to their own home5 a5 well as prevent, through our work tad(ling the w4der detemiinants of health, them being admitted. We were also pleased lo successfully submit an application to Hampshire County Council's Local Solutions grant fund lo develop a proiect WOTking specifically with carers living in the borough, recognising that they require a great deal of support to slay well in their demanding roles. We also raised funds to improve the condition of our building and the working experience of those giving their lime to the charity, replacirig security and electrical systems, overhauling the heating and installing new wndows. Research and campaigns Citizens Advice Eastleigh collects eviden￿ from clients and then submits thi5 evidence to Citizens Advi￿, who organise national campaigns. We submilled 257 eviden￿ forms during the year and look part in dienl experience surveys. Collecting evidence relating to issues ￿th the Cost of Living Crisis (especially requests for food and fuel) formed our largest campaign. Perfomianee Quality Framework and Advice Quality Standard We lake part in the Citizens Advi￿ Perfotmance Quality Framework, to understand the quality of our services. We self-assess samples of our own advice cases each month and report on a quarterly basis. Samples of these are reassessed externally. We also achieved the casework standard quality mark in telephone advice and a 'green' (excellent} rating under the Leadership Self-Assessment, externally audited by Citizens Advice. Funding In addition lo our core grant from Eastleigh Borough Council and the project funding mentioned above. Citizens Advice Easlleigh received donations from Botley Parish Council, Chandlerfs Ford Methodists Church, Hamble Parish Council, The Household Support Fund, Hampshire Citizens Advice, Hampshire Heallhwatch, Saafa, DEOS, the National Lottery Cost of Living Fund, Hampshire County Council, The Syder Foundation and undertook another crowdfunder with the support of Aviva. We also received funding to help support our work with the Ministry of Justi￿. PLANS FOR THE FUTURE We will continue to work closely with Eastleigh Borough Council lo meet the requirements of our Service Level Agreement and identify where we can achieve more for our clients by working together. We will endeavour lo renew our fullding for the Debt Advice Project in partnership with Citizens Advice. We will a150 continue our partnership working with Citizens Advice Hampshire. FINANCIAL REVIEW Principal funding sources The majority of the BU￿au'S incoming grants were received from Eastleigh Borough Council. Page 2

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE) REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 FINANCIAL REVIEW ReseNes policy The position of the unrestricted reseNes is reviewed at each Trustee Board meeting and the reserves policy is reviewed annually when the financial statements are being approved. The Trustees consider il prudent lo relain a minimum of cash reseNeg equivalent to four month's expenditure. Al this level the Trustee Board feel that it would be able to continue activities of the charity in the event of a significant drop in funding. The Statement of Financial Activities for the year shows net movement in fund5 of £29,76412023.' £37,081), which has increased the accumulated surplus of general funds carried fonmard to £241,510 {2023' £211.7451. STRUCTURE, GOVERNANCE AND MANAGEMENT Governance and management The charity is controlled by its governing document, a memorandum and articles of association. The organisation is a charitable company lirnited by guarantee, as defined by the Companies Act 2006. Governance Citizens Advice Easileigh is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The trustees carry the uttirnale responsibility for the conduct of Citizens Advice Eastleigh and for ensuring that the charity satisfies its legal and contractual obligations. Management Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to the Chief Executive. As at the date of this Teport the Chief Executive is Ms. A Crawford. The Trustee Board is independent from management. The Trustee Board has also established sub-commrtlees for finance, personnel and risk, after merging the two IT, and health and safely sub-committees. Each sul>committee must cornprise of at least two trustees and report on activities at each general meeting. The Trustee Board reviews sub-committee terms of reference annually. Recruitment and appointment of new trustees Where there is a requirement for new trustees, these are identified and elected by the existing ITUStees and are recruited from the local community. Under the requirements of the memorandum and articles of association there mltst be a maximum of fifteen and a minimum of three trustees_ The trustees can be elected at the AGM. nominated by member organisations or co-opted by the Trustee Board. Co-opted and nominated trustees are elected at ordinary meetings of the Trustee Board. Trustees serve a temi of three years after which they must be re-elected. The induction and training of new Trustees is also overseen by existing or continuing Trustees. Key management personnel remuneration The pay of senior staff is based on experien￿. seniority and length of se*vice and is appropriate to the ￿le they fulfil. The trustees ensure that salaries are in-line with what is being paid for their role in the Charity Sector. There were no Iruslees. remuneration or other benefits paid for the year. Related parties Citizens Advi￿ Eastleigh is a member of Citizens Advice, the operating name of the National Association of Citizens Advi￿ Bureaux, which provides a framework for standards of advice and casewod< management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice Easueigh in order to fulfil its charitable objects and comply with the national membership requirements. Where one of the trustees holds the position of Injsteeldirector of another charity they may be involved in discussions regarding that other charity but not in the ultimate deci5ion-making process. REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number 05730866 (England and Wales) Registered Charity number 1113797 Registered office 101 Leigh Road Eastleigh Hampshire S050 9DR Page 3

EASTLEIGH CITIZENS ADVICE BUREAU ILIMITEO BY GUARANTEEI REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Trustees Ms A Winstanley Mr B Venney Mr D Blenkarn Mr D J Yeandle OBE Ms D Bull Mr M Holling$worth {resigned 27.2.241 Mr S Jordan (resigned 2.8.231 Ms E Talbol {resigned 4.6.241 Ms A Towgood (res￿gned 18.11.231 Ms T Park Mr 8 White Independent Examlner Lisa Wilson FCA Rothmans LLP Chartered Accountants Chilworth Point 1 ChiEworth Road Southampton SO16 7JQ Bankers Barclays Approved by order of the board of ITUStees on and signed on Its behalf by.. Ms A Winstanley - Trustee Page 4

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE) Independent examinerfs report to the trustees of Eastlelgh Cltlzens Advice Bureau (Limited by Guarantee) ('the CompanWI I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2024. Responsibilities and basls of rèport As the charity's trustees of the Company land also its directors for the purposes of company lawl you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 20061'the 2006 Act'l. Having satisfied myself that the accounts of the Company a￿ not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination. I report in respect of my examination of your charity's accounts as carried out under Section 145 of the Charities Act 2011 I'the 2011 Act'l. In carrying out my examination I have followed the Directions given by the Charity Commission under Section 145{51 Ibl of the 2011 Act. Independent examinerfs statement Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that l am qualified to undertake the examination because l am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies. I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving Me cause to believe.. accounting records We￿ not kept in respect of the Company as required by Section 386 of the 2006 Act.. or the accounts do not accord )Mth those records,. or the accounts do not comply with the accounting requirements of Section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of a independent examination., or the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charilies {applicable to charities preparing their accounts in accordan{￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 10211. I have no concerns and have come across no other matters in connection wlh the examination lo which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Lisa Wilson FCA The Institute of Chartered Accountants in England and Wales Rolhmans LLP Chartered Accountants Chilworth Point 1 Chilworth Road Southampton S016 7JQ Dale.. 18 November 2024 Page 5

EASTLEIGH CITIZENS ADVICE BUREAU {LIMITED BY GUARANTEEI STATEMENT OF FINANCIAL ACTIVITIES {INCORPORATING AN INCOME AND EXPENDITURE ACCOUNTI FOR THE YEAR ENDED 31 MARCH 2024 2024 Total funds 2023 Total funds Unrestricted funds Reslricled funds Notes INCOME AND ENDOWMENTS FROM Donations 10,610 10,610 20,339 Charitable activities Provision of advice and inforynation 291,752 68,921 360,673 286,681 Investment income Other income 5,064 2,238 5,063 2,238 536 2,166 Total 309,664 68,920 378,584 309,722 EXPENDITURE ON Charitable activities Provision of advice and information Improving policies and practices 46,105 204,457 27,346 70.912 73,451 275,369 222,372 50.269 Totsl 250,562 98.258 348.820 272.641 NET INCOMEI{EXPENDITUREI Transfer8 between funds 59.102 130,3381 129.3381 30,338 29,764 37,081 16 Net rnovement in funds 28,764 1,000 29,764 37,081 RECONCILIATION OF FUNDS Total funds brought fonmard 211,744 211,744 174,663 TOTAL FUNDS CARRIED FORWARD 240,508 1,000 241,508 211,744 CONTINUING OPERATIONS All income and expenditure has arisen from continuing activities. The notes fomi part of these financial statements Page 6

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEEI BALANCE SHEET 31 MARCH 2024 2024 Total funds 2023 Total funds Unrestricted funds Reslricled funds Notes FIXED ASSETS Tangible assets 12 14,170 14,170 14.146 CURRENT ASSETS Debtors Cash at bank 13 8,475 235,600 1,000 9,475 235,600 10,436 196,813 244,075 1,000 245,075 207.249 CREDITORS Amounts falling due wthin one year 14 117,7371 117,7371 19,6511 NET CURRENT ASSETS 226.338 1,000 227,338 197,598 TOTAL ASSETS LESS CURRENT LIABILITIES 240,508 1,000 241,508 211,744 NET ASSETS 240,508 1.000 241,508 211,744 FUNDS Unrestricted funds Restricted funds 16 240,508 1,000 211,744 TOTAL FUNDS 241,508 211,744 The charitable company is entitled to exernplion from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2024. The members have not required the company lo obtain an audit of ils fi'nancial statements for the year ended 31 March 2024 in accordance with Section 476 of the Companies Act 2006. The IrL*Stees acknowledge their responsibilitie5 for la) ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and preparing financial statements which give a true and fair view of the slate of affair5 of the charitable company as at the end of each financtral year and of its sU￿ruS or deficit for each financial year in accordan￿ wlh the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating lo financial statements, so far as applicable lo the charitable company. Ibl These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime. The financial statement5 were approved by the Board of Trustees and aulhorised for issue and were signed on its behalf by.. on Ms A Winslanley - Trustee The notes form part of these financial slalements Page 7

EASTLEIGH CITIZENS ADVICE BUREAU {LIMITED BY GUARANTEEI NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 STATUTORY INFORMATION Eastleigh Citizens Advice Bureau is a charitable company, limited by guarantee, registered in England and Wales. The company's registered number and registered office address can be found on the Report of the Trustees. ACCOUNTING POLICIES BASIS OF PREPARING THE FINANCIAL STATEMENTS The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepa￿d in accordance with the Charities SORP IFRS 1021 'Accounling and Reporting by Charities.. Statement of Recommended Practise Applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 {effective 1 January 20191,, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland,, the Companies Act 2006 and the Charities Act 2011. The charity meets the definition of a public benefit entity under FRS 102. The charity has prepared the financial statements in Complian￿ with the Charity's governing documents and in accordance with the following accounting policies. The accounts also comply with the Charity's governing documents. These financial statements have been prepared on the going can￿rn basis, as there are no material Un￿rtaIntieS about the charity's ability to continue_ The trustees. have reached this conclusion based on the nature of the grant funding, contracts for which have been agreed for the foreseeable future. Easlleigh Citizens Advice Bureau meets the definitioll of a public benefit entity under FRS 102. The functional currency of the charity 15 £ Steding and the accounting policies have been applied consistently in each reporting period. Exemption from preparing a cash flow statement The charity has opted to adopt Bulletin 1 published on 2 February 2016 and has therefore not included a cash flow statement Iri these financial Statements. INCOMING RESOURCES All Incoming resources are recognised in the Statement of Financial Activities when the charity is entitled to the income 2nd the amount can be quantified wth reasonable accuracy. Voluntary income by way of donations and grants that provide core funding or are of a general nature are recognised in the Slalemenl of Financial Activities when receivable. Grant income that is related to performance and spec4fic deliverables is recognised once the charity earns the right to consideration by ils performance. Such income is only deferred when.. 1. The donor specifi'es that the grant or donation must only be used in future accounting periods,. or 2. The donor has imposed conditions that musl be met before the charity has unconditional entitlement. other income in respect to sub-lease expenses recharyed is recogni5ed as as the lelling service is provided. Inveslment income comprising deposit account interest Is recognised on a receivable basis. RESOURCES EXPENDED Expenditure Expenditure is accounted for on an accruals basis as a liability is incurred, this being when there is a legal or constnjctive obligation to that expenditure, when the amount can reliably be measured and settlement Is probsble. Expenditure includes any VAT charged vthich cannot be recovered and is reported as part of the expenditure lo which it relates. Resources Expended Comprises those costs incurred by the charity in the delivery of il's activities and services for the community. 11 includes both costs that can be d1￿CtlY allocated lo the charity's activities and those indirect costs necessary lo support them. Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable thal settlement will be required and the 8mounl of the obligation can be measured reliably. All expenditure 15 accounted for on an accrual basis under the following headings. Page 8 conlinued...

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE> NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POLICIES- continued RESOURCES EXPENDED Charitable Activities Expenditure on charitable activities includes costs of providing community ServI￿S to further the purposes of the charity and their associated support costs. Advice costs These costs relates directly to the charity's principal activities and are recognised as charitable expenditure. Cost5 Indude Accountancy costs and Finance charges. Support costs Sijpport costs comprise those costs which are incurred directly in support of expenditure on the objects of the charity and include g0veMan￿ costs, finance and Offi￿ costs. Governance costs are those costs incurred in connection with the Complian￿ wth consbtutional and ststutory requirements of the Ghallty. Allocation and Apportionment of Costs All costs are allocated between the expenditure categories of the Stslement of Financial Activities on a basis designed to reflect the use of the resour￿. Costs relating to a particular activity are allocated directly. Support cost$ are those functions that assist the work of the charity but do not directly undertake chanlable activities. Support costs include back office costs, finan￿, personnel, payroll and costs which support the Charities programmes and activities_ Support costs are allocated lo each of the activities on one of the following bases.. either floor Spa￿ or staff time or staff headcount, depending on the nature of the support costs. Gran15 offered subject to conditions which have not been mel at the year end date are noted as a commitment but not accrued as expenditure. TANGIBLE FIXED ASSETS Depreciation is provided at the followng annual rates in order to wnte off each asset over its estimated useful Plant and machinery Fixtures and fittings Computer equipment 25°/0 on cost 25 /0 on cost 25Vo ori cost Tangible fixed assets are slated at historical cost less accumulated depreciation and any accumulated impaimient losses. Historical cost included expenditure that is directly allribulable lo bringing the asset to the location and condition ne￿sSary for it to be capable of operating in the manner intended by the charity. The assets, residual values, useful lives and depreciation methods are reviewed and if there is concern an impairment review is required over the carrying value of an asset and is assessed by reference lo Ihe value in use or nel tealisable value of the asset when appropriate. TAXATION The charity is considered lo pass the tests set out in Paragraph 1 Schedule 6 of the Finanaal Act 2010 and therefore it meets the definition of a charitable company for UK COTporalion tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains re￿IVed within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes. FUND ACCOUNTING Unreslncled fund5 can be used in accordan￿ wth the charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the charity. Reslriclions arise when specified by the donor or when funds are raised for particular restricted purposes. The costs of raising and administering restricted funds a￿ charged against each speafic restricted fund. There are hvo restricled funds wthin the financi81 gtatements".- The Money Advice Service Debt Advi￿ Project Iformerly Face-lo-Face Debt Advice Project) fund is restricted lo providing debt advice seNices. Page 9 continued...

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED 8Y GUARANTEEI NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024 ACCOUNTING POLICIES - contlnued PENSION COSTS AND OTHER POST-RETIREMENT BENEFITS The charity operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the ch8rily has no legal or constructive obligation to pay further contributions even if the fund doe9 not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods. Contributions to defined pension scheme plans are recognised in the Slalemenl of Financial Activities when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment. OPERATING LEASE COMMITMENTS The charrty ctassifies the leasing of the Offi￿ premises as an operating lease. Rental charges are recognised in the SOFA on a straight line basis over the temi of the lease. LEGAL STATUS OF THE CHARITY The Charity is a company limited by guarantee and has no share capital. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. CASH AND CASH EQUIVALENTS Cash and short-term deposits induded in the balance sheet compnse cash in hand and short-temi deposits, with malurily of 3 months or less. DEBTORS Prepayments are measured at the amount prepaid net of any trade discounts due. Other debtors are recognised when a legal or constructive obligation exists and It is considered probable the debtor will pay. CREDITORS Creditors are recognised where the charity has a present obligation arising from a past event that will likely result in the transfer of funds to a third party and the amount due lo settle the obligation can be reliably measured or estimated. DONATIONS 2024 2023 Donations 10,610 20,339 INVESTMENT INCOME 2024 2023 DepOs￿t account interest 5.063 536 INCOME FROM CHARITABLE ACTIVITIES Unrestrlcted funds Restrlcted funds Total 2024 Total 2023 Donations Grants re￿iVed 10,611 291,752 10,611 360,673 20,341 286,681 68,921 302,363 68,921 371,284 307.022 Grants analysis Llnrestricted Restricted Total EBB Core Funding Miscarriage of Justice Money Advice Service Citizens Advice Heallhwatch Hampshire County Council 198,641 2,000 198,641 2,000 55,921 23,188 1,260 26,996 55,921 23,188 1,260 13,996 13.000 Page 10 continued...

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE} NOTES TO THE FINANCIAL STATEMENTS - eontlnued FOR THE YEAR ENDED 31 MARCH 2024 INCOME FROM CHARITABLE ACTIVITIES - continued EBB Community 10,530 42,137 10.530 42.137 Total 291,752 68,921 360,673 CHARITABLE ACTIVITIES COSTS Grant funding of activities Support costs (see note 7) Direct Costs Totsls Provision of advi￿ and information Improving policies and practice5 54,249 271.269 10,985 8.217 4,100 73,451 275,369 325,518 10.985 12,317 348,820 SUPPORT COSTS Governance costs Management Finance Totals Provision of advice and infotrnalion Improving policies and practices 5.503 1,076 116 2,598 3,024 8.217 4.100 6,579 116 5,622 12,317 Support costs, included in the above, are as follows.. 2024 2023 Provision of advice and information Improving policies and praCtI￿S Total activities Total activities Advertising Depreciation of tangible and heritage assets Loss on sale of tangible fixed assets Bank charges Sub5CriPtions Accountancy Legal fees 1,076 1,076 5,503 2,787 5,236 354 136 5,645 1,902 249 5,503 116 116 2,913 2,598 111 2,913 2,598 111 8,217 4,100 12,317 16,309 NET INCOMEIIEXPENDITURE Nel incomellexpenditurel is slated after chargingllcredilingl.. 2024 2023 Dep￿CiatIon - owned assels Deficit on disposal of fixed assets Independent ExamineWslAccountancy fees 5,503 5,236 354 1,902 2,598 Page11 continued..

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEEI NOTES TO THE FINANCIAL STATEMENTS- continued FOR THE YEAR ENDED 31 MARCH 2024 TRUSTEES. REMUNERATION AND BENEFITS There were no trustees. remuneration or other benefits for the year ended 31 March 2024 nor for the year ended 31 March 2023. TRUSTEES. EXPENSES There were no Irustee9' expenses paid for the year ended 31 March 2024 nor for the year ended 31 March 2023. 10. STAFF COSTS 2024 2023 Wages and Salaries Social security costs Other pension costs 193,920 7,265 11,559 162.856 5,430 9,695 212,744 177.981 The total employee benefits of key management personnel of the charity were £42.01612023 £33,475). The average monthly number of employees during the year was as follows". 2024 Advisory staff - full time Advisory staff - part time Administrative staff - full time Adrninistrative staff - part time 2023 10 No employees re￿iVed emoluments in excess of £60,000. 11. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted funds Restricted funds Total funds INCOME AND ENDOWMENTS FROM Donations 20,339 20.339 Charitable activities Provision of advi￿ and Infomiation 236,896 49.785 286.681 Investment income Other income 538 2.166 (21 536 2.166 Total 259,939 49,783 309.722 EXPENDITURE ON Charitable activities Provision of advi￿ and information Improving policies and practices 161,914 38,145 60,458 12,124 222,372 50,269 Total 200,059 72,582 272,641 NET INCOMEIIEXPENDITUREI Transfers between funds 59,880 122,7991 122,7991 22.799 37.081 Net movement In funds 37,081 37,081 RECONCILIATION OF FUNDS Total funds brought forward 174,663 174,663 Page 12 conlinued...

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS- eontlnued FOR THE YEAR ENDEO 31 MARCH 2024 11. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - contlnued Unrestricted funds Restricted funds Total funds TOTAL FUNDS CARRIED FORWARD 211.744 211,744 12. TANGIBLE FIXED ASSETS Fixtures and fittings Plant and machinery Computer equipment Totals COST At 1 April 2023 Additions 7,098 7,400 19,025 5,527 33,523 5,527 Al 31 March 2024 7,098 7,400 24,552 39,050 DEPRECIATION Al 1 April 2023 Charge for year 4.849 960 7,267 133 7,261 4.410 19,377 5,503 At 31 March 2024 5,809 7,400 11,671 24,880 NET BOOK VALUE At 31 March 2024 1,289 12,881 14,170 At 31 March 2023 2.249 133 11,764 14,146 13. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 Debtors Prepayments 1,000 8,475 10,436 9,475 10,436 14. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 NEST Pension Social security and other taxes Other creditors Accrued expense5 1,639 2,778 3.084 10,236 9,650 17.737 9,651 Page 13 continued...

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEEI NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE YEAR ENDED 31 MARCH 2024 16. LEASING AGREEMENTS Minimum lease payments under non-cancellable operating leases fall due as follows.. 2024 2023 Within one year 4,712 16. MOVEMENT IN FUNDS Net movement in funds Transfers between funds At 31.3.24 Al 1.4.23 Unrestrlcted funds CORE fund 211,744 59,102 130,3381 240.508 Restrlcted funds Money Advice Service Hampshire County Counal Local Solutions Grant 131.4361 31,436 2,098 (1,0981 1.000 129,3381 30,338 1,000 TOTAL FUNDS 211,744 29.764 241,508 Net movement in funds. included in the above are as follows Incoming resources Resources expended Movement in ftjnds Unrestricted funds CORE fund 309,664 (250,562) 59,102 Restricted funds Money Advice Servi Hampshire County Council Local Solutions Grant 55,920 {87,3561 131,4361 13,000 110,9021 2,098 68,920 198,2581 129,3381 TOTAL FUNDS 378,584 (348,820) 29,764 Comparatives for movement in funds Net movement in funds Transfer5 bebmeen fund5 At 31.3.23 At 1.4.22 Unre5tri¢ted funds CORE fund 174,663 59,880 122,7991 211,744 Restricted funds Money Advice Servi {22,7991 22,799 TOTAL FUNDS 174,663 37.081 211,744 Page 14 continued...

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEEI NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE YEAR ENDED 31 MARCH 2024 16. MOVEMENT IN FUNDS- contlnued Comparative nel movement in funds, included in the above are as follows,. Incoming resources Resources expended Movement in funds Unrestrlcted funds CORE fund 259,939 1200,0591 59,880 Restricted funds Money Advi￿ Service 49,783 172,5821 122,799} TOTAL FUNDS 309,722 1272,641 } 37,081 A current year 12 months and prior year 12 months combined position 1$ as follows.. Net movement in funds Transfers between funds At 31.3.24 At 1.4.22 Unrestricted funds CORE fund 174,663 118.982 {53.1371 240,508 Restricted funds Money Advice Service Hampshire County Council Local Solutions Grant 154,2351 54,235 2,098 11,0981 1,000 {52.1371 53,137 1,000 TOTAL FUNDS 174,663 66.845 241,508 A cu￿ent year 12 months and prior year 12 months combined net movement in funds, induded in the above are as follows". Incoming resources Resources expended Movement in funds Unrestricted funds CORE fund 569,603 1450,6211 118.982 Restrlcted funds Money Advice Service Hampshire County Council Local Solutions Grant 105.703 1159,9381 {54,2351 13.000 110.9021 2,098 118,703 1170,8401 152,1371 TOTAL FUNDS 688,306 {621,4611 66,845 NET ASSETS BY FUNDS All assets and liabilities relate to unrestricted funds at the year end, and likewse for the previou5 year. Page 15 continued...

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEEI NOTES TO THE FINANCIAL STATEMENTS- continued FOR THE YEAR ENDED 31 MARCH 2024 17. EMPLOYEE BENEFIT OBLIGATIONS The company operates a defined contribution pension scheme, NEST Pension Scheme. Al the balan￿ sheet date, unpaid contributions of £1.63912023'. £0} were due to the fund. They are reported in creditors. 18. RELATED PARTY DISCLOSURES There were no related party transactions for the year end 31 March 2024. 12023.. Nill. 19. CAPITAL COMMITMENTS At 31 March 2024, Ihe company had no capital commitments contracted for but not provided for in these financial statemenls.12023'. Nil) Page 16

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE) DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 INCOME AND ENDOWMENTS Donations Donations 10.610 20,339 Investment income Deposit account interest 5,063 536 Charitable activities Grants received 360,673 286,681 Other income Sub-lease expenses recharge 2,238 2,166 Total Incoming resources 378,584 309.722 EXPENDITURE Charitable activities Wages Social security Pensions Staff travel expenses Volunteer travel expenses Equipment maintenan Office & computer costs Citizens AdvitE fees Recruitment, training & advertising Sundries Rates Rent payable Light and heat Repairs to property Cleaning Premises secuTIIy Insurance Grants to institutions 193,920 7,265 11,559 971 3.935 7,784 13,859 3,402 1,722 607 3.591 20.126 6,414 36,910 3,624 7.105 2,524 10,985 162,856 5,430 9.695 172 4.225 9,153 15,736 3,910 917 289 3.288 20,073 2,676 3,854 3,401 3.702 2.190 4,765 336,503 256,332 Support costs Management Advertising Depreciation of tangible and heritage assets Loss on sale of tangible fixed assets 1,076 5,503 2,787 5,236 354 6,579 8,377 Finance Bank charges 116 136 Governance costs Subscriptions Accountancy Legal fees 2,913 2,598 111 5,645 1,902 249 5,622 7,796 This page does not form part of the statutory finanaal statements Page 17

EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE) DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENOED 31 MARCH 2024 2024 2023 Total resour￿8 expended 348,820 272.641 Net Income 29,764 37,081 This page does not form part of the slalulory financial statements Page 18