Citizens Advice Eastleigh Annual Report 2022/23 citizens advice Eastleigh
Citizens Advice Eastleigh provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. We aim to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
Citizens Advice Eastleigh helps people resolve their legal, money and other problems by providing information and advice and by influencing policymakers. Citizens Advice Eastleigh uses evidence of clients’ problems to campaign for improvements in laws and services that affect everyone.
A new purchase of a branded gazebo this year has been a positive addition to our presence at local events, ensuring we reach out to new service users.
Chair’s Report
Welcome to our 2022/23 annual report. It’s been a very busy year once again so I would like to begin by giving my heartfelt thanks to our wonderful volunteer and staff team for their continued dedication to supporting our community.
We could not provide the service we do without the support of those who have funded the bureau throughout the year, in particular Eastleigh Borough Council who provide the bulk of our income and who we wish a special thank you for continuing to support us in these difficult times.
2022-23 saw a number of challenges present themselves, including the invasion of Ukraine and the Cost of Living Crisis. Our team rose to the challenge to provide extra support and I commend them for their service.
In 2022/23 we helped over 3,000 people with over 12,000 issues. Many clients come to us repeatedly, often with more than one issue that they need our help to resolve.
As in previous years, our second largest source of funding has been from the Money and Pensions Service (MaPS), the funding of which in the last few years has been in question and so I am very pleased that we recently extended our contract until March 2025. Advice on debt is one of the most common sources of enquiry
made by our clients and so this funding allows us to maintain a crucial area of our service and help many people.
Citizens Advice Eastleigh continues to be well-regarded and respected and when we were audited by our national organisation in 2022, we were pleased to achieve maximum marks across all areas. That we’ve been able to maintain our high standards with both funding challenges and the cost of living crisis is a testament to the dedication of our team and something for us all to be very proud of.
We have been pleased this year to take on a number of new Trustees, Volunteers and paid staff. To our newcomers, I thank you for joining us and I hope you will be with us for many years.
At Citizens Advice Eastleigh, our continued priority is to ensure we retain and develop future funding for our key activities so that we can continue to support our community through the cost of living crisis, provide high-quality, free and independent advice and contribute to the well-being of the residents of Eastleigh.
Anne Winstanley Chair
Case study – welfare benefits
Our client approached us with the help of a family member, as English was not their first language. An older person, they were trying to apply for Pension Credit but were encountering problems with the application process and particularly, with communicating effectively with the DWP.
Pension Credit and had been asked to provide supplementary documentation but they did not understand the request so had not. The application had stalled and the client could not figure out how to move forward.
Our volunteer adviser realised that they would need an appointment to go through all this in detail, with their paperwork, and set this up.
Together with their family member, at their appointment we were able to make a timeline of all that had happened so far and what the client had been able to do about it. It was clear that there had been a breakdown of communication between our client and the DWP. They had applied at least twice for
Our adviser assisted them over the course of several appointments to write letters to the DWP and local MP to dispute the matter, a course of action the client would not have been able to take without our support. As a direct result of our help the client was successfully awarded Pension Credit with a back payment made in excess of £10,000. Our client was absolutely delighted with this result.
“The service given to me was absolutely excellent… everyone I spoke to was kind and had empathy.”
Chief Officer’s Report
As I reflect on the least year for Citizens Advice Eastleigh, I feel a huge sense of pride for the hard work we have done and the help we have given to the residents of Eastleigh Borough. Having adapted hybrid working into our office life, we are pleased to have overcome the challenges of Covid-19 and continue to persevere and flourish despite the demands of the cost of living crisis, having worked with thousands of residents this year and taken the time to invest in and develop our services.
We’ve helped our clients with over 12,000 problems this year. Most clients need help with up to 5 different problems and often access us our services more than once. Many come to us with compounded, interlinked issues requiring time to explore and unravel and it is clear the complexity of cases is on the rise.
2022/23 was a very busy year for our team, with 53 issues dealt with for every day we were open. Benefits, money and housing matters were our top advice areas
over the year, accounting for 75% of our work.
Much of our work concerns issues around household income, an area of work that will continue to be vital to our residents. Our holistic approach helps us to look beyond a client’s presenting issues to fully explore their circumstances and find a way forward. Our ability to ask searching questions and tease out crucial details in a nonintrusive, respectful way allows us to provide timely, trusted advice and create a non-judgemental space in which the clients feel comfortable enough to share.
This year we would like to celebrate the extension of our grant from the Money and Pensions Service to deliver debt advice and casework all the way into 2025. This sits alongside our core-funded welfare benefits advice and casework, enabling us to offer specialist advice in our areas of highest demand. The ongoing funding has been the cause of much concern during the recommissioning process over the year and so it is a particular success to have this very popular area of advice and assistance secured.
Over the year we have made much better use of our data to evidence the good we do for our community. We can now show that this financial year we have improved local pockets by £1.6 million pounds and wrote off over £500,000 worth of debt for residents too. A tremendous effort that shows the full weight of our impact on community wellbeing.
For their patience, compassion and dedication I must lastly commend our amazing volunteers and staff team who give so much of their time and expertise to benefit others. They are the unsung heroes of our community, working so generously, imaginatively and tirelessly and I am so proud of all that we achieve together.
In the coming year we will continue to improve our service by taking on more volunteers, invest in our IT and connectivity so that we can ensure that our team can work efficiently and securely across community locations.
Annabella Crawford
Chief Officer
Advice Trends 2022/23
Research and Campaigns
At Citizens Advice Eastleigh we help with thousands of issues a year so we have a close understanding of what is affecting our residents. We are always monitoring what policies are having a negative impact on their lives and wellbeing and as part of a national organisation, play our part in ensuring that those issues that matter most are taken up with decision makers.
We do this by adding markers to our cases, indicating what issues people are coming to us with, creating a tide of information that we can scan to see what matters to our clients the most. It enables us to flag up new, emerging issues as well as contribute to the work of our local and national teams on current social policy issues.
With this data we can:
-
Research issues further
-
Use the data and stories to influence decision makers
-
Run campaigns around issues to help create positive change
Putting our best foot forward for our community, we do this in a number of ways:
-
Participate in local forums and contribute to reports and communications
-
We have appointed a R & C Co-ordinator to monitor the flow of advice and pick out threads that warrant further investigation
-
Work closely with our national R & C team, providing local insights
-
Keep staff up to date with local and national priorities and concerns to look out for
Over the course of 22/23, our team have evidenced that we have seen increases in numbers and/or complexity particularly in those advice areas pertaining to the cost of living crisis, including debt, welfare benefits and housing.
Our Partners
Every Citizens Advice is an independent registered charity. Without funding and volunteers, Citizens Advice Eastleigh could not continue to provide its services in Eastleigh Borough.
In 2022/23 a number of partner organisations supported us in our vital work –
Thank you!
Our People
We ended the year with 11 trustees, 35 volunteers and 6 full time equivalent (FTE) members of staff.
Our volunteers bring with them a huge amount of knowledge and experience and this helps us achieve good outcomes for clients.
Everyone at Citizens Advice Eastleigh is committed to providing free, confidential and impartial advice to help people overcome their problems.
Trustees
A Winstanley (Chair)
D Bull
D Blenkarn (Vice-Chair) A Towgood S De Bono S Jordan E Talbot T-J Park
M Hollingsworth
D Yeandle OBE
S Gaglani (Treasurer)
Paid Staff
K Blakely (Fundraiser) A Dayus (Supervisor) C Bravery (Supervisor) F Dorman (Operations Manager) J Cannon (Benefits Caseworker) E Horton (Debt Assistant) H Caso (Admin/Debt Assistant) Z Patey (Adviceline) S Cooke (Supervisor/Adviceline) R Woodfield (Debt Caseworker) A Crawford (Chief Officer)
Our Volunteers
Our volunteers are our greatest asset:
“I would like to thank the volunteers for their hard work and dedication. Without you we could not get the help we need”
Advisers
R Adeboye S Andrews K Brain H Chapman L Charleston E Clarke-Randall S Cockle N Couldrey J Davenport L Denny J Englefield D Francis I Felton K Guyton-Day M Hopkins S House J Jones D Karnick S Mason C Moses O Muir V Nemyrovska K O’Neill B Pearson D Pease K Richardson J Reid V Shaw D Smith J Smith M Staniforth D Summers A Tester J Tulk K Twyford P White
IT Support A & S Ray
Cost of living crisis case study
When Davina got in touch with us at Citizens Advice Eastleigh she had a number of issues and did not know which way to turn.
She was unable to work due to her health, her bills were skyrocketing due to the cost of living crisis and through no fault of her own was living beyond her means as she was on a low, fixed income. As a single parent, she was going out of her mind with worry.
Davina called our Adviceline and spoke to one of our highly trained volunteers. They set her up with a food bank voucher, told her about her local pantry, arranged for a fuel voucher to be credited to her electricity account and did an extensive income and expenditure form to see where she might be able to make savings or access further support. As she was also living on credit cards she was also referred to our MaPS funded debt team for further assistance.
Davina was heartened by the help we were able to give but continued to worry about her ongoing ability to meet her and her daughter’s needs. Our adviser completed an evidence form to flag this problem and encouraged her to return for more help.
“I would just like to say how I am so grateful for the help you have given me and continue to do so”
Ensuring Quality
Citizens Advice Eastleigh is a member of National Citizens Advice, which provides a framework for standards, and monitors performance and quality – the Performance Quality Framework (PQF).
Citizens Advice Eastleigh is audited every year using the PQF. The most recent audit awarded Citizens Advice Eastleigh the highest ‘excellent’ standard; maintaining this standard for the second year running.
We have three Advice Quality Standards (AQS) - for debt with casework, welfare benefits with casework, and telephone advice.
Ensuring confidentiality
The Board of Trustees for Citizens Advice Eastleigh oversees the information security of all personal information of our clients, staff, funders and strategic partners that is processed. Citizens Advice Eastleigh hold joint responsibility for client data that is held on our case management system, with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the General Data Protection Regulation and Data Protection Act 2018.
Case study – Debt project
Our client was a 27 year old man living alone and struggling with learning difficulties and severe mental health problems which meant his ability to navigate the outside world and to understand and organise his affairs was severely affected.
Due to his health he was unable to read documents and process information so he had incurred debt through phone contracts (which were necessary to contact employers and protect the further deterioration of his mental health by being able to contact family) and taking out loans to pay rent because he didn't fully understand the terms and conditions of what he was signing.
Consequently our client was living in hand-to-mouth poverty and relying on aid from food backs and his ageing mother to stay fed - though often he was going hungry.
constantly doing their best to live within their means and not incur more debt.
After speaking with the client it was agreed that the best way forward would be to try to alleviate the anxiety around his debt by wiping it and help pay his rent so that he could afford to feed himself also and look for a full time job. (Continued overleaf)
Despite all this, our client was working hard to better his situation. He had two jobs and was continuously applying for jobs and to other employment agencies in order to gain full-time employment so as to earn a regular income. Additionally, our client was
We applied for charitable funds to get a Debt Relief Order to pay off his debt as well as applying for a Discretionary Housing Payment to contribute to his rent. We were successful with both applications, thereby ensuring our client could afford to feed himself and alleviating fear around his debt therefore improving his mental health. Further, the much needed support he has received will mean he is able to devote his energies to finding full time employment and ultimately help him to help himself.
Our client has worked hard throughout this process and we are pleased to see his quality of life so improved.
“Completely saved me. I would have been stuck, in lots of debt, and homeless if it was not for this service.”
Financial Statement
Statement of financial activities for the year ending 31[st] March 2023
| 2023 | 2022 | |
|---|---|---|
| Income and Endowments | ||
| Investment income | ||
| Deposit account interest | 354 | 262 |
| Charitable activities | ||
| Grants received | 307,022 | 304,809 |
| Other income | ||
| Sub-lease expense recharge | 2,166 | 2,870 |
| __ | __ | |
| Total incoming resources | 309,722 | 307,941 |
| Expenditure | ||
| Charitable activities | ||
| Wages | 162,856 | 154,905 |
| Social security | 5,430 | 6,813 |
| Pensions | 9,695 | 9,379 |
| Staff travel expenses | 172 | 166 |
| Volunteer travel expenses | 4,225 | 1,993 |
| Equipment maintenance | 9,153 | 10,574 |
| Office and computer costs | 15,736 | 10,479 |
| Citizens Advice fees | 3,910 | 6,514 |
| Recruitment, training and advertising | 917 | 949 |
| Sundries | 289 | 656 |
| Rates | 3,288 | 3,255 |
| Rent payable | 20,073 | 18,943 |
| Light and heat | 2,676 | 5,310 |
| Repairs to property | 3,854 | 6,914 |
| Cleaning | 3,401 | 4,195 |
| Premises security | 3,702 | 2,870 |
| Insurance | 2,190 | 1,896 |
| Grants to institutions | 4,765 | - |
| __ | __ | |
| 256,332 | 245,811 | |
| Support costs | ||
| Advertising | 2,787 | 345 |
| Depreciation of tangible and heritage assets | 5,236 | 4,475 |
| Loss on sale of tangible fixed assets | 354 | 29 |
| _ | _ | |
| 8,377 | 4,849 | |
| Finance | ||
| Bank charges | 136 | 95 |
| Governance costs | ||
| Subscriptions | 5,645 | 831 |
| Accountancy | 1,902 | 1,901 |
| Legal fees | 249 | 510 |
| __ | __ | |
| 7,796 | 3,242 | |
| __ | __ | |
| Total resources expended | 272,641 | 253,997 |
| _ | _ | |
| Net income | 37,081 | 53,944 |
Citizens Advice Eastleigh
Free, confidential and impartial advice
Call us on 0808 2787 862, or check our website for opening times:
www.citizensadviceeastleigh.org.uk
Supported by:
Citizens Advice Eastleigh is the operating name of Eastleigh Citizens Advice Bureau Registered office: 101 Leigh Road, Eastleigh, Hampshire, SO50 9DR Charity Registration no. 1113797 Company Registration no. 5730866
Authorised and regulated by the Financial Conduct Authority FRN 617598 Registered with the Information Commissioners Office Z9491878
REGISTERED COMPANY NUMBER: 05730866 (England and Wales) REGISTERED CHARITY NUMBER: 1113797
REPORT OF THE TRUSTEES AND
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023
FOR
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023
| Page | |
|---|---|
| Report of the Trustees | 1 to 3 |
| Independent Examiner's Report | 4 |
| Statement of Financial Activities | 5 |
| Balance Sheet | 6 |
| Notes to the Financial Statements | 7 to 14 |
| Detailed Statement of Financial Activities | 15 to 16 |
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023
The trustees, who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2023. The trustees have adopted the provisions of the Statement of Recommended Practice (SORP) 'Accounting and Reporting by Charities' issued in October 2019. The operating name of Eastleigh Citizens Advice Bureau is 'Citizens Advice Eastleigh'.
OBJECTIVES AND ACTIVITIES
Objectives and aims
The charity's objects are to promote any charitable purpose for the benefit of the community in Eastleigh and surrounding areas by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress. The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. The trustees confirm they have referred to the Charity Commission's guidance on public benefit when reviewing the charity's aims and objectives. The charitable activities undertaken by their nature and the improvements the activities have made to many lives are without doubt undertaken for the benefit of the public. The service aims:
-
To provide the advice people need for the problems they face.
-
To improve the policies and practices that affect people's lives.
Public benefit
In shaping our objectives for the year and planning our activities, the trustees have considered the Charity Commission's guidance on public benefit, including the guidance 'public benefit: running a charity (PB20).
ACHIEVEMENT AND PERFORMANCE
Charitable activities
Between our main office, outreach venues, and project work we advised 2,303 new and repeat clients with 12,491 issues. The top enquiry areas were:
-
Debt - 4,921 issues (37%)
-
Benefits and Tax Credits - 3,866 (31%)
-
Relationships and family - 457 issues (4%)
-
Employment - 384 issues (3%)
-
Housing - 554 issues (4%)
As well as the main office in Leigh Road, Eastleigh, we usually operate from three additional locations in the Borough. We offer weekly drop-in advice sessions and appointments at the Pilands Community Centre and The United Reformed Church in Hedge End and a monthly drop-in advice session at the Mercury Library and Community Hub in Hamble.
In-person services began to be more popular with clients and we helped 1,371 clients from our 4 venues over the year. As part of Hampshire Advice Line, our partnership with Citizens Advice Hampshire and other Local Citizens Advice, we answered 1,219 telephone calls during the year.
Funding for the Money and Pensions Service Debt Advice Project, in partnership with Citizens Advice, was extended for a further year and as part of the Hampshire Consortium of Citizens Advice, we also worked hard to issue fuel vouchers funded by the Household Support Fund. To complement this work on the Cost of Living Crisis, we applied for and were awarded funds from the National Lottery Awards for All pot to provide warm packs, dehumidifiers and other items to directly assist Eastleigh residents and monies from Hampshire County Council to provide packs to low-income families with information and guidance about ways to maximise income and access our services.
We worked once more with Citizens Advice Hampshire to deliver Healthwatch Hampshire. We receive funding to give clients a voice locally and nationally, influencing the way health services are shaped and delivered.
Research and campaigns
Citizens Advice Eastleigh collects evidence from clients and then submits this evidence to Citizens Advice, who organise national campaigns. We submitted 191 evidence forms during the year and took part in client experience surveys. Collecting evidence relating to issues with the Universal Credit formed our largest campaign. We also undertook work in the Borough to highlight issues in housing caused by damp and mould.
Performance Quality Framework and Advice Quality Standard
We take part in the Citizens Advice Performance Quality Framework, to understand the quality of our services. We self-assess samples of our own advice cases each month and report on a quarterly basis. Samples of these are reassessed externally. We also achieved the casework standard quality mark in telephone advice and a 'green' (excellent) rating under the Leadership Self-Assessment, externally audited by Citizens Advice.
Page 1
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023
Funding
In addition to our core grant from Eastleigh Borough Council and the project funding mentioned above, Citizens Advice Eastleigh received donations from Botley Parish Council, Bishopstoke Parish Council, Boyatt Wood Parish Council, Chandler's Ford Methodists Church, Hound Parish Council, Hamble Parish Council, Eastleigh Local Area Committee, The Household Support Fund, Hampshire Citizens Advice, Hampshire Healthwatch, The National Lottery Awards for All fund, Saafa and undertook our first ever crowdfunder with the support of Aviva. We also received funding to help support our work with the Ministry of Justice.
PLANS FOR THE FUTURE
We will continue to work closely with Eastleigh Borough Council to meet the requirements of our Service Level Agreement and identify where we can achieve more for our clients by working together. We will endeavour to renew our funding for the Debt Advice Project in partnership with Citizens Advice. We will also continue our partnership working with Citizens Advice Hampshire.
FINANCIAL REVIEW
Principal funding sources
The majority of the Bureau's incoming grants were received from Eastleigh Borough Council.
Reserves policy
The position of the unrestricted reserves is reviewed at each Trustee Board meeting and the reserves policy is reviewed annually when the financial statements are being approved. The Trustees consider it prudent to retain a minimum of cash reserves equivalent to four month's expenditure. At this level the Trustee Board feel that it would be able to continue activities of the charity in the event of a significant drop in funding.
The Statement of Financial Activities for the year shows net movement in funds of £37,081 (2022: £53,944), which has increased the accumulated surplus of general funds carried forward to £211,745 (2022: £174,664).
STRUCTURE, GOVERNANCE AND MANAGEMENT Governance and management
The charity is controlled by its governing document, a memorandum and articles of association. The organisation is a charitable company limited by guarantee, as defined by the Companies Act 2006.
Governance
Citizens Advice Eastleigh is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The trustees carry the ultimate responsibility for the conduct of Citizens Advice Eastleigh and for ensuring that the charity satisfies its legal and contractual obligations.
Management
Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to the Chief Executive. As at the date of this report the Chief Executive is Ms. A Crawford. The Trustee Board is independent from management. The Trustee Board has also established sub-committees for finance, personnel, IT, and health and safety. Each sub-committee must comprise of at least two trustees and report on activities at each general meeting. The Trustee Board reviews sub-committee terms of reference annually.
Recruitment and appointment of new trustees
Where there is a requirement for new trustees, these are identified and elected by the existing trustees and are recruited from the local community. Under the requirements of the memorandum and articles of association there must be a maximum of fifteen and a minimum of three trustees. The trustees can be elected at the AGM, nominated by member organisations or co-opted by the Trustee Board. Co-opted and nominated trustees are elected at ordinary meetings of the Trustee Board. Trustees serve a term of three years after which they must be re-elected. The induction and training of new Trustees is also overseen by existing or continuing Trustees.
Key management personnel remuneration
The pay of senior staff is based on experience, seniority and length of service and is appropriate to the role they fulfil. The trustees ensure that salaries are in-line with what is being paid for their role in the Charity Sector. There were no trustees' remuneration or other benefits paid for the year.
Related parties
Citizens Advice Eastleigh is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice Eastleigh in order to fulfil its charitable objects and comply with the national membership requirements. Where one of the trustees holds the position of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.
Page 2
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2023
REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number 05730866 (England and Wales)
Registered Charity number 1113797
Registered office
101 Leigh Road Eastleigh Hampshire SO50 9DR
Trustees
Ms A Winstanley Mr B Venney Mr D Blenkarn Mr D J Yeandle OBE Ms D Bull Mr S De Bono (resigned 15.2.23) Mr M Hollingsworth Mr S Jordan (resigned 2.8.23) Ms E Talbot Ms A Towgood Ms T Park Mr S Gaglani (resigned 21.12.22) Mr B White (appointed 15.2.23)
Independent Examiner
Lisa Wilson FCA Rothmans LLP Chartered Accountants Chilworth Point 1 Chilworth Road Southampton SO16 7JQ
Bankers Barclays
Approved by order of the board of trustees on ............................................. and signed on its behalf by:
........................................................................ Ms A Winstanley - Trustee
Page 3
INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF EASTLEIGH CITIZENS ADVICE BUREAU
(LIMITED BY GUARANTEE)
Independent examiner's report to the trustees of Eastleigh Citizens Advice Bureau (Limited by Guarantee) ('the Company')
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2023.
Responsibilities and basis of report
As the charity's trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under Section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under Section 145(5) (b) of the 2011 Act.
Independent examiner's statement
Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:
-
accounting records were not kept in respect of the Company as required by Section 386 of the 2006 Act; or
-
the accounts do not accord with those records; or
-
the accounts do not comply with the accounting requirements of Section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or
-
the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)).
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Lisa Wilson FCA Institute of Chartered Accountants in England and Wales Rothmans LLP Chartered Accountants Chilworth Point 1 Chilworth Road Southampton SO16 7JQ
Date: .............................................
Page 4
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2023
| Unrestricted funds Notes £ INCOME AND ENDOWMENTS FROM Charitable activities 4 Provision of advice and information 257,239 Investment income 3 2,700 Total 259,939 EXPENDITURE ON Charitable activities 5 Provision of advice and information 161,914 Improving policies and practices 38,145 Total 200,059 NET INCOME/(EXPENDITURE) 59,880 Transfers between funds 15 (22,799) Net movement in funds 37,081 RECONCILIATION OF FUNDS Total funds brought forward 174,664 TOTAL FUNDS CARRIED FORWARD 211,745 |
Restricted funds £ 49,783 - 49,783 60,458 12,124 72,582 (22,799) 22,799 - - - |
2023 Total funds £ 307,022 2,700 309,722 222,372 50,269 272,641 37,081 - 37,081 174,664 211,745 |
2022 Total funds £ 304,809 3,132 307,941 205,320 48,677 253,997 53,944 - 53,944 120,720 174,664 |
|---|---|---|---|
CONTINUING OPERATIONS
All income and expenditure has arisen from continuing activities.
The notes form part of these financial statements
Page 5
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
BALANCE SHEET 31 MARCH 2023
| Unrestricted funds Notes £ FIXED ASSETS Tangible assets 11 14,146 CURRENT ASSETS Debtors 12 10,436 Cash at bank 196,813 207,249 CREDITORS Amounts falling due within one year 13 (9,650) NET CURRENT ASSETS 197,599 TOTAL ASSETS LESS CURRENT LIABILITIES 211,745 NET ASSETS 211,745 FUNDS 15 Unrestricted funds TOTAL FUNDS |
Restricted funds £ - - - - - - - - |
2023 Total funds £ 14,146 10,436 196,813 207,249 (9,650) 197,599 211,745 211,745 211,745 211,745 |
2022 Total funds £ 15,515 8,136 154,956 163,092 (3,943) 159,149 174,664 174,664 174,664 174,664 |
|---|---|---|---|
The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2023.
The members have not required the company to obtain an audit of its financial statements for the year ended 31 March 2023 in accordance with Section 476 of the Companies Act 2006.
The trustees acknowledge their responsibilities for
-
(a) ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and
-
(b) preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company.
These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.
The financial statements were approved by the Board of Trustees and authorised for issue on ............................................. and were signed on its behalf by:
............................................. Ms A Winstanley - Trustee
The notes form part of these financial statements
Page 6
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023
1. STATUTORY INFORMATION
Eastleigh Citizens Advice Bureau is a charitable company, limited by guarantee, registered in England and Wales. The company's registered number and registered office address can be found on the Report of the Trustees.
2. ACCOUNTING POLICIES
BASIS OF PREPARING THE FINANCIAL STATEMENTS
The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practise Applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland', the Companies Act 2006 and the Charities Act 2011.
The charity meets the definition of a public benefit entity under FRS 102. The charity has prepared the financial statements in compliance with the Charity's governing documents and in accordance with the following accounting policies.
The accounts also comply with the Charity's governing documents.
These financial statements have been prepared on the going concern basis, as there are no material uncertainties about the charity's ability to continue. The trustees' have reached this conclusion based on the nature of the grant funding, contracts for which have been agreed for the foreseeable future.
Eastleigh Citizens Advice Bureau meets the definition of a public benefit entity under FRS 102.
The functional currency of the charity is £ Sterling and the accounting policies have been applied consistently in each reporting period.
Exemption from preparing a cash flow statement
The charity has opted to adopt Bulletin 1 published on 2 February 2016 and has therefore not included a cash flow statement in these financial statements.
INCOMING RESOURCES
All incoming resources are recognised in the Statement of Financial Activities when the charity is entitled to the income and the amount can be quantified with reasonable accuracy.
Voluntary income by way of donations and grants that provide core funding or are of a general nature are recognised in the Statement of Financial Activities when receivable. Grant income that is related to performance and specific deliverables is recognised once the charity earns the right to consideration by its performance.
Such income is only deferred when:-
- The donor specifies that the grant or donation must only be used in future accounting periods; or 2. The donor has imposed conditions that must be met before the charity has unconditional entitlement.
Other income in respect to sub-lease expenses recharged is recognised as as the letting service is provided. Investment income comprising deposit account interest is recognised on a receivable basis.
RESOURCES EXPENDED
Expenditure
Expenditure is accounted for on an accruals basis as a liability is incurred, this being when there is a legal or constructive obligation to that expenditure, when the amount can reliably be measured and settlement is probable. Expenditure includes any VAT charged which cannot be recovered and is reported as part of the expenditure to which it relates.
Resources Expended
Comprises those costs incurred by the charity in the delivery of it's activities and services for the community. It includes both costs that can be directly allocated to the charity's activities and those indirect costs necessary to support them. Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. All expenditure is accounted for on an accrual basis under the following headings.
Page 7
continued...
EASTLEIGH CITIZENS ADVICE BUREAU
(LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
2. ACCOUNTING POLICIES - continued
RESOURCES EXPENDED
Charitable Activities
Expenditure on charitable activities includes costs of providing community services to further the purposes of the charity and their associated support costs.
Advice costs
These costs relates directly to the charity's principal activities and are recognised as charitable expenditure. Costs include Accountancy costs and Finance charges.
Support costs
Support costs comprise those costs which are incurred directly in support of expenditure on the objects of the charity and include governance costs, finance and office costs. Governance costs are those costs incurred in connection with the compliance with constitutional and statutory requirements of the charity.
Allocation and Apportionment of Costs
All costs are allocated between the expenditure categories of the Statement of Financial Activities on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly.
Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include back office costs, finance, personnel, payroll and costs which support the Charities programmes and activities. Support costs are allocated to each of the activities on one of the following bases: either floor space or staff time or staff headcount, depending on the nature of the support costs.
Grants offered subject to conditions which have not been met at the year end date are noted as a commitment but not accrued as expenditure.
TANGIBLE FIXED ASSETS
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.
| Plant and machinery | - 25% on cost |
|---|---|
| Fixtures and fittings | - 25% on cost |
| Computer equipment | - 25% on cost |
Tangible fixed assets are stated at historical cost less accumulated depreciation and any accumulated impairment losses. Historical cost included expenditure that is directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the manner intended by the charity.
The assets' residual values, useful lives and depreciation methods are reviewed and if there is concern an impairment review is required over the carrying value of an asset and is assessed by reference to the value in use or net realisable value of the asset when appropriate.
TAXATION
The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Financial Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.
FUND ACCOUNTING
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.
Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes. The costs of raising and administering restricted funds are charged against each specific restricted fund.
There are two restricted funds within the financial statements:-
The Money Advice Service Debt Advice Project (formerly Face-to-Face Debt Advice Project) fund is restricted to providing debt advice services.
The Help To Claim fund is restricted to providing assistance with making Universal Credit claims.
Page 8
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
2. ACCOUNTING POLICIES - continued
PENSION COSTS AND OTHER POST-RETIREMENT BENEFITS
The charity operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the charity has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.
Contributions to defined pension scheme plans are recognised in the Statement of Financial Activities when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.
OPERATING LEASE COMMITMENTS
The charity classifies the leasing of the office premises as an operating lease. Rental charges are recognised in the SOFA on a straight line basis over the term of the lease.
LEGAL STATUS OF THE CHARITY
The Charity is a company limited by guarantee and has no share capital. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity.
CASH AND CASH EQUIVALENTS
Cash and short-term deposits included in the balance sheet comprise cash in hand and short-term deposits, with a maturity of 3 months or less.
DEBTORS
Prepayments are measured at the amount prepaid net of any trade discounts due. Other debtors are recognised when a legal or constructive obligation exists and it is considered probable the debtor will pay.
CREDITORS
Creditors are recognised where the charity has a present obligation arising from a past event that will likely result in the transfer of funds to a third party and the amount due to settle the obligation can be reliably measured or estimated.
3. INVESTMENT INCOME
| 2023 £ Service charges received 2,166 Deposit account interest 534 2,700 |
2022 £ 2,870 262 |
|---|---|
| 3,132 |
4. INCOME FROM CHARITABLE ACTIVITIES
| Donations Grants received |
Unrestricted funds £ 20,341 236,898 257,239 |
Restricted funds £ - 49,783 49,783 |
Total 2023 £ 20,341 286,681 307,022 |
Total 2022 £ 5,179 299,634 304,809 |
|---|---|---|---|---|
Grants analysis
| Unrestricted | Restricted | Total | |
|---|---|---|---|
| £ | £ | £ | |
| EBC Core Funding | 198,593 | - | 198,593 |
| Miscarriage of Justice | 2,000 | - | 2,000 |
| Money Advice Service | - | 49,783 | 49,783 |
| Citizens Advice | 19,519 | - | 19,519 |
| EBC Technology Grant | 980 | - | 980 |
| Income generated from funds Cita H | 12,656 | - | 12,656 |
Page 9
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
4. INCOME FROM CHARITABLE ACTIVITIES - continued
EBC Support for Ukraine
| EBC Support for Ukraine Total |
3,150 236,898 |
- 49,783 |
3,150 286,681 |
|---|---|---|---|
5. CHARITABLE ACTIVITIES COSTS
| Direct Costs £ Provision of advice and information 210,333 Improving policies and practices 41,234 251,567 SUPPORT COSTS Management £ Provision of advice and information 5,236 Improving policies and practices 3,141 8,377 Support costs, included in the above, are as follows: Provision of advice and information £ Advertising - Depreciation of tangible and heritage assets 5,236 Loss on sale of tangible fixed assets - Bank charges 136 Subscriptions - Accountancy 1,902 Legal fees - 7,274 |
Grant Support funding of costs (see activities note 7) £ £ 4,765 7,274 - 9,035 4,765 16,309 Governance Finance costs £ £ 136 1,902 - 5,894 136 7,796 2023 Improving policies and Total practices activities £ £ 2,787 2,787 - 5,236 354 354 - 136 5,645 5,645 - 1,902 249 249 9,035 16,309 |
Totals £ 222,372 50,269 272,641 Totals £ 7,274 9,035 16,309 2022 Total activities £ 345 4,475 29 95 831 1,901 510 8,186 |
|---|---|---|
6. SUPPORT COSTS
Support costs, included in the above, are as follows:
7. NET INCOME/(EXPENDITURE)
Net income/(expenditure) is stated after charging/(crediting):
| 2023 | 2022 | |
|---|---|---|
| £ | £ | |
| Depreciation - owned assets | 5,236 | 4,477 |
| Deficit on disposal of fixed assets | 354 | 29 |
| Independent Examiner's/Accountancy fees | 1,902 | 1,901 |
Page 10
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
8. TRUSTEES' REMUNERATION AND BENEFITS
There were no trustees' remuneration or other benefits for the year ended 31 March 2023 nor for the year ended 31 March 2022.
TRUSTEES' EXPENSES
There were no trustees' expenses paid for the year ended 31 March 2023 nor for the year ended 31 March 2022.
9. STAFF COSTS
| Wages and salaries Social security costs Other pension costs |
2023 £ 162,856 5,430 9,695 177,981 |
2022 £ 154,905 6,813 9,379 171,097 |
|---|---|---|
The total employee benefits of key management personnel of the charity were £33,475 (2022 £36.962).
The average monthly number of employees during the year was as follows:
| Advisory staff - full time Advisory staff - part time Administrative staff - full time Administrative staff - part time No employees received emoluments in excess of £60,000. 10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted funds £ INCOME AND ENDOWMENTS FROM Charitable activities Provision of advice and information 215,659 Investment income 262 Other income 2,870 Total 218,793 EXPENDITURE ON Charitable activities Provision of advice and information 103,527 Improving policies and practices 29,068 Total 132,595 NET INCOME/(EXPENDITURE) 86,198 Transfers between funds (27,699) Net movement in funds 58,499 RECONCILIATION OF FUNDS Total funds brought forward 116,166 |
2023 1 5 1 3 10 Restricted funds £ 89,150 - - 89,148 101,793 19,609 121,402 (32,254) 27,699 (4,555) 4,554 |
2022 2 5 3 - 10 Total funds £ 304,809 262 2,870 307,941 205,320 48,677 253,997 53,944 - 53,944 120,720 |
|---|---|---|
Page 11
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
| 10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued Unrestricted Restricted funds funds £ £ TOTAL FUNDS CARRIED FORWARD 174,664 - 11. TANGIBLE FIXED ASSETS Fixtures Plant and and Computer machinery fittings equipment £ £ £ COST At 1 April 2022 10,957 9,029 33,478 Additions 734 - 3,486 Disposals (4,593) (1,629) (17,939) At 31 March 2023 7,098 7,400 19,025 DEPRECIATION At 1 April 2022 8,329 8,399 21,221 Charge for year 1,113 498 3,625 Eliminated on disposal (4,593) (1,630) (17,585) At 31 March 2023 4,849 7,267 7,261 NET BOOK VALUE At 31 March 2023 2,249 133 11,764 At 31 March 2022 2,628 630 12,257 12. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2023 £ Prepayments 10,436 13. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2023 £ Accrued expenses 9,650 14. LEASING AGREEMENTS Minimum lease payments under non-cancellable operating leases fall due as follows: 2023 £ Within one year 4,712 Between one and five years - 4,712 |
Total funds £ 174,664 Totals £ 53,464 4,220 (24,161) 33,523 37,949 5,236 (23,808) 19,377 14,146 15,515 2022 £ 8,136 2022 £ 3,943 2022 £ 18,850 4,713 23,563 |
|---|---|
Page 12
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
15. MOVEMENT IN FUNDS
| Net movement At 1.4.22 in funds £ £ Unrestricted funds CORE fund 174,664 59,880 Restricted funds Money Advice Service - (22,799) TOTAL FUNDS 174,664 37,081 Net movement in funds, included in the above are as follows: Incoming resources £ Unrestricted funds CORE fund 259,939 Restricted funds Money Advice Service 49,783 TOTAL FUNDS 309,722 Comparatives for movement in funds Net movement At 1.4.21 in funds £ £ Unrestricted funds CORE fund 116,166 86,197 Restricted funds Money Advice Service - (11,713) Help to Claim 4,554 (20,540) 4,554 (32,253) TOTAL FUNDS 120,720 53,944 Comparative net movement in funds, included in the above are as follows: Incoming resources £ Unrestricted funds CORE fund 218,793 Restricted funds Money Advice Service 38,063 Help to Claim 51,085 89,148 TOTAL FUNDS 307,941 |
Transfers between At funds 31.3.23 £ £ (22,799) 211,745 22,799 - - 211,745 Resources Movement expended in funds £ £ (200,059) 59,880 (72,582) (22,799) (272,641) 37,081 Transfers between At funds 31.3.22 £ £ (27,699) 174,664 11,713 - 15,986 - 27,699 - - 174,664 Resources Movement expended in funds £ £ (132,596) 86,197 (49,776) (11,713) (71,625) (20,540) (121,401) (32,253) (253,997) 53,944 |
|---|---|
Page 13
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
15. MOVEMENT IN FUNDS - continued
A current year 12 months and prior year 12 months combined position is as follows:
| Unrestricted funds CORE fund Restricted funds Money Advice Service Help to Claim TOTAL FUNDS |
At 1.4.21 £ 116,166 - 4,554 4,554 120,720 |
Net movement in funds £ 146,077 (34,512) (20,540) (55,052) 91,025 |
Transfers between funds £ (50,498) 34,512 15,986 50,498 - |
At 31.3.23 £ 211,745 - - - 211,745 |
|---|---|---|---|---|
A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows:
| Unrestricted funds CORE fund Restricted funds Money Advice Service Help to Claim TOTAL FUNDS |
Incoming resources £ 478,732 87,846 51,085 138,931 617,663 |
Resources Movement expended in funds £ £ (332,655) 146,077 (122,358) (34,512) (71,625) (20,540) (193,983) (55,052) (526,638) 91,025 |
|---|---|---|
NET ASSETS BY FUNDS
All assets and liabilities relate to unrestricted funds at the year end, and likewise for the previous year.
16. RELATED PARTY DISCLOSURES
There were no related party transactions for the year end 31 March 2023. (2022: Nil).
17. CAPITAL COMMITMENTS
At 31 March 2023, the company had no capital commitments contracted for but not provided for in these financial statements. (2022: Nil)
Page 14
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2023
| INCOME AND ENDOWMENTS Investment income Deposit account interest Charitable activities Grants received Other income Sub-lease expenses recharge Total incoming resources EXPENDITURE Charitable activities Wages Social security Pensions Staff travel expenses Volunteer travel expenses Equipment maintenance Office & computer costs Citizens Advice fees Recruitment, training & advertising Sundries Rates Rent payable Light and heat Repairs to property Cleaning Premises security Insurance Grants to institutions Support costs Management Advertising Depreciation of tangible and heritage assets Loss on sale of tangible fixed assets Finance Bank charges Governance costs Subscriptions Accountancy Legal fees |
2023 £ 534 307,022 2,166 309,722 162,856 5,430 9,695 172 4,225 9,153 15,736 3,910 917 289 3,288 20,073 2,676 3,854 3,401 3,702 2,190 4,765 256,332 2,787 5,236 354 8,377 136 5,645 1,902 249 7,796 |
2022 £ 262 304,809 2,870 307,941 154,905 6,813 9,379 166 1,993 10,574 10,479 6,514 949 656 3,255 18,943 5,310 6,914 4,195 2,870 1,896 - 245,811 345 4,475 29 4,849 95 831 1,901 510 3,242 |
|---|---|---|
This page does not form part of the statutory financial statements
Page 15
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2023
| Total resources expended Net income |
2023 £ 272,641 37,081 |
2022 £ 253,997 53,944 |
|---|---|---|
This page does not form part of the statutory financial statements
Page 16
REGISTERED COMPANY NUMBER: 05730866 (England and Wales) REGISTERED CHARITY NUMBER: 1113797
REPORT OF THE TRUSTEES AND
UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023
FOR
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023
| Page | |
|---|---|
| Report of the Trustees | 1 to 3 |
| Independent Examiner's Report | 4 |
| Statement of Financial Activities | 5 |
| Balance Sheet | 6 |
| Notes to the Financial Statements | 7 to 14 |
| Detailed Statement of Financial Activities | 15 to 16 |
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023
The trustees, who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2023. The trustees have adopted the provisions of the Statement of Recommended Practice (SORP) 'Accounting and Reporting by Charities' issued in October 2019. The operating name of Eastleigh Citizens Advice Bureau is 'Citizens Advice Eastleigh'.
OBJECTIVES AND ACTIVITIES
Objectives and aims
The charity's objects are to promote any charitable purpose for the benefit of the community in Eastleigh and surrounding areas by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress. The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. The trustees confirm they have referred to the Charity Commission's guidance on public benefit when reviewing the charity's aims and objectives. The charitable activities undertaken by their nature and the improvements the activities have made to many lives are without doubt undertaken for the benefit of the public. The service aims:
-
To provide the advice people need for the problems they face.
-
To improve the policies and practices that affect people's lives.
Public benefit
In shaping our objectives for the year and planning our activities, the trustees have considered the Charity Commission's guidance on public benefit, including the guidance 'public benefit: running a charity (PB20).
ACHIEVEMENT AND PERFORMANCE
Charitable activities
Between our main office, outreach venues, and project work we advised 2,303 new and repeat clients with 12,491 issues. The top enquiry areas were:
-
Debt - 4,921 issues (37%)
-
Benefits and Tax Credits - 3,866 (31%)
-
Relationships and family - 457 issues (4%)
-
Employment - 384 issues (3%)
-
Housing - 554 issues (4%)
As well as the main office in Leigh Road, Eastleigh, we usually operate from three additional locations in the Borough. We offer weekly drop-in advice sessions and appointments at the Pilands Community Centre and The United Reformed Church in Hedge End and a monthly drop-in advice session at the Mercury Library and Community Hub in Hamble.
In-person services began to be more popular with clients and we helped 1,371 clients from our 4 venues over the year. As part of Hampshire Advice Line, our partnership with Citizens Advice Hampshire and other Local Citizens Advice, we answered 1,219 telephone calls during the year.
Funding for the Money and Pensions Service Debt Advice Project, in partnership with Citizens Advice, was extended for a further year and as part of the Hampshire Consortium of Citizens Advice, we also worked hard to issue fuel vouchers funded by the Household Support Fund. To complement this work on the Cost of Living Crisis, we applied for and were awarded funds from the National Lottery Awards for All pot to provide warm packs, dehumidifiers and other items to directly assist Eastleigh residents and monies from Hampshire County Council to provide packs to low-income families with information and guidance about ways to maximise income and access our services.
We worked once more with Citizens Advice Hampshire to deliver Healthwatch Hampshire. We receive funding to give clients a voice locally and nationally, influencing the way health services are shaped and delivered.
Research and campaigns
Citizens Advice Eastleigh collects evidence from clients and then submits this evidence to Citizens Advice, who organise national campaigns. We submitted 191 evidence forms during the year and took part in client experience surveys. Collecting evidence relating to issues with the Universal Credit formed our largest campaign. We also undertook work in the Borough to highlight issues in housing caused by damp and mould.
Performance Quality Framework and Advice Quality Standard
We take part in the Citizens Advice Performance Quality Framework, to understand the quality of our services. We self-assess samples of our own advice cases each month and report on a quarterly basis. Samples of these are reassessed externally. We also achieved the casework standard quality mark in telephone advice and a 'green' (excellent) rating under the Leadership Self-Assessment, externally audited by Citizens Advice.
Page 1
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2023
Funding
In addition to our core grant from Eastleigh Borough Council and the project funding mentioned above, Citizens Advice Eastleigh received donations from Botley Parish Council, Bishopstoke Parish Council, Boyatt Wood Parish Council, Chandler's Ford Methodists Church, Hound Parish Council, Hamble Parish Council, Eastleigh Local Area Committee, The Household Support Fund, Hampshire Citizens Advice, Hampshire Healthwatch, The National Lottery Awards for All fund, Saafa and undertook our first ever crowdfunder with the support of Aviva. We also received funding to help support our work with the Ministry of Justice.
PLANS FOR THE FUTURE
We will continue to work closely with Eastleigh Borough Council to meet the requirements of our Service Level Agreement and identify where we can achieve more for our clients by working together. We will endeavour to renew our funding for the Debt Advice Project in partnership with Citizens Advice. We will also continue our partnership working with Citizens Advice Hampshire.
FINANCIAL REVIEW
Principal funding sources
The majority of the Bureau's incoming grants were received from Eastleigh Borough Council.
Reserves policy
The position of the unrestricted reserves is reviewed at each Trustee Board meeting and the reserves policy is reviewed annually when the financial statements are being approved. The Trustees consider it prudent to retain a minimum of cash reserves equivalent to four month's expenditure. At this level the Trustee Board feel that it would be able to continue activities of the charity in the event of a significant drop in funding.
The Statement of Financial Activities for the year shows net movement in funds of £37,081 (2022: £53,944), which has increased the accumulated surplus of general funds carried forward to £211,745 (2022: £174,664).
STRUCTURE, GOVERNANCE AND MANAGEMENT Governance and management
The charity is controlled by its governing document, a memorandum and articles of association. The organisation is a charitable company limited by guarantee, as defined by the Companies Act 2006.
Governance
Citizens Advice Eastleigh is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The trustees carry the ultimate responsibility for the conduct of Citizens Advice Eastleigh and for ensuring that the charity satisfies its legal and contractual obligations.
Management
Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to the Chief Executive. As at the date of this report the Chief Executive is Ms. A Crawford. The Trustee Board is independent from management. The Trustee Board has also established sub-committees for finance, personnel, IT, and health and safety. Each sub-committee must comprise of at least two trustees and report on activities at each general meeting. The Trustee Board reviews sub-committee terms of reference annually.
Recruitment and appointment of new trustees
Where there is a requirement for new trustees, these are identified and elected by the existing trustees and are recruited from the local community. Under the requirements of the memorandum and articles of association there must be a maximum of fifteen and a minimum of three trustees. The trustees can be elected at the AGM, nominated by member organisations or co-opted by the Trustee Board. Co-opted and nominated trustees are elected at ordinary meetings of the Trustee Board. Trustees serve a term of three years after which they must be re-elected. The induction and training of new Trustees is also overseen by existing or continuing Trustees.
Key management personnel remuneration
The pay of senior staff is based on experience, seniority and length of service and is appropriate to the role they fulfil. The trustees ensure that salaries are in-line with what is being paid for their role in the Charity Sector. There were no trustees' remuneration or other benefits paid for the year.
Related parties
Citizens Advice Eastleigh is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice Eastleigh in order to fulfil its charitable objects and comply with the national membership requirements. Where one of the trustees holds the position of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.
Page 2
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2023
REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number 05730866 (England and Wales)
Registered Charity number 1113797
Registered office
101 Leigh Road Eastleigh Hampshire SO50 9DR
Trustees
Ms A Winstanley Mr B Venney Mr D Blenkarn Mr D J Yeandle OBE Ms D Bull Mr S De Bono (resigned 15.2.23) Mr M Hollingsworth Mr S Jordan (resigned 2.8.23) Ms E Talbot Ms A Towgood Ms T Park Mr S Gaglani (resigned 21.12.22) Mr B White (appointed 15.2.23)
Independent Examiner
Lisa Wilson FCA Rothmans LLP Chartered Accountants Chilworth Point 1 Chilworth Road Southampton SO16 7JQ
Bankers Barclays
Approved by order of the board of trustees on ............................................. and signed on its behalf by:
........................................................................ Ms A Winstanley - Trustee
Page 3
INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF EASTLEIGH CITIZENS ADVICE BUREAU
(LIMITED BY GUARANTEE)
Independent examiner's report to the trustees of Eastleigh Citizens Advice Bureau (Limited by Guarantee) ('the Company')
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2023.
Responsibilities and basis of report
As the charity's trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under Section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under Section 145(5) (b) of the 2011 Act.
Independent examiner's statement
Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body. I can confirm that I am qualified to undertake the examination because I am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:
-
accounting records were not kept in respect of the Company as required by Section 386 of the 2006 Act; or
-
the accounts do not accord with those records; or
-
the accounts do not comply with the accounting requirements of Section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or
-
the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)).
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Lisa Wilson FCA Institute of Chartered Accountants in England and Wales Rothmans LLP Chartered Accountants Chilworth Point 1 Chilworth Road Southampton SO16 7JQ
Date: .............................................
Page 4
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2023
| Unrestricted funds Notes £ INCOME AND ENDOWMENTS FROM Charitable activities 4 Provision of advice and information 257,239 Investment income 3 2,700 Total 259,939 EXPENDITURE ON Charitable activities 5 Provision of advice and information 161,914 Improving policies and practices 38,145 Total 200,059 NET INCOME/(EXPENDITURE) 59,880 Transfers between funds 15 (22,799) Net movement in funds 37,081 RECONCILIATION OF FUNDS Total funds brought forward 174,664 TOTAL FUNDS CARRIED FORWARD 211,745 |
Restricted funds £ 49,783 - 49,783 60,458 12,124 72,582 (22,799) 22,799 - - - |
2023 Total funds £ 307,022 2,700 309,722 222,372 50,269 272,641 37,081 - 37,081 174,664 211,745 |
2022 Total funds £ 304,809 3,132 307,941 205,320 48,677 253,997 53,944 - 53,944 120,720 174,664 |
|---|---|---|---|
CONTINUING OPERATIONS
All income and expenditure has arisen from continuing activities.
The notes form part of these financial statements
Page 5
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
BALANCE SHEET 31 MARCH 2023
| Unrestricted funds Notes £ FIXED ASSETS Tangible assets 11 14,146 CURRENT ASSETS Debtors 12 10,436 Cash at bank 196,813 207,249 CREDITORS Amounts falling due within one year 13 (9,650) NET CURRENT ASSETS 197,599 TOTAL ASSETS LESS CURRENT LIABILITIES 211,745 NET ASSETS 211,745 FUNDS 15 Unrestricted funds TOTAL FUNDS |
Restricted funds £ - - - - - - - - |
2023 Total funds £ 14,146 10,436 196,813 207,249 (9,650) 197,599 211,745 211,745 211,745 211,745 |
2022 Total funds £ 15,515 8,136 154,956 163,092 (3,943) 159,149 174,664 174,664 174,664 174,664 |
|---|---|---|---|
The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2023.
The members have not required the company to obtain an audit of its financial statements for the year ended 31 March 2023 in accordance with Section 476 of the Companies Act 2006.
The trustees acknowledge their responsibilities for
-
(a) ensuring that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and
-
(b) preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company.
These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime.
The financial statements were approved by the Board of Trustees and authorised for issue on ............................................. and were signed on its behalf by:
............................................. Ms A Winstanley - Trustee
The notes form part of these financial statements
Page 6
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023
1. STATUTORY INFORMATION
Eastleigh Citizens Advice Bureau is a charitable company, limited by guarantee, registered in England and Wales. The company's registered number and registered office address can be found on the Report of the Trustees.
2. ACCOUNTING POLICIES
BASIS OF PREPARING THE FINANCIAL STATEMENTS
The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practise Applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)', Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland', the Companies Act 2006 and the Charities Act 2011.
The charity meets the definition of a public benefit entity under FRS 102. The charity has prepared the financial statements in compliance with the Charity's governing documents and in accordance with the following accounting policies.
The accounts also comply with the Charity's governing documents.
These financial statements have been prepared on the going concern basis, as there are no material uncertainties about the charity's ability to continue. The trustees' have reached this conclusion based on the nature of the grant funding, contracts for which have been agreed for the foreseeable future.
Eastleigh Citizens Advice Bureau meets the definition of a public benefit entity under FRS 102.
The functional currency of the charity is £ Sterling and the accounting policies have been applied consistently in each reporting period.
Exemption from preparing a cash flow statement
The charity has opted to adopt Bulletin 1 published on 2 February 2016 and has therefore not included a cash flow statement in these financial statements.
INCOMING RESOURCES
All incoming resources are recognised in the Statement of Financial Activities when the charity is entitled to the income and the amount can be quantified with reasonable accuracy.
Voluntary income by way of donations and grants that provide core funding or are of a general nature are recognised in the Statement of Financial Activities when receivable. Grant income that is related to performance and specific deliverables is recognised once the charity earns the right to consideration by its performance.
Such income is only deferred when:-
- The donor specifies that the grant or donation must only be used in future accounting periods; or 2. The donor has imposed conditions that must be met before the charity has unconditional entitlement.
Other income in respect to sub-lease expenses recharged is recognised as as the letting service is provided. Investment income comprising deposit account interest is recognised on a receivable basis.
RESOURCES EXPENDED
Expenditure
Expenditure is accounted for on an accruals basis as a liability is incurred, this being when there is a legal or constructive obligation to that expenditure, when the amount can reliably be measured and settlement is probable. Expenditure includes any VAT charged which cannot be recovered and is reported as part of the expenditure to which it relates.
Resources Expended
Comprises those costs incurred by the charity in the delivery of it's activities and services for the community. It includes both costs that can be directly allocated to the charity's activities and those indirect costs necessary to support them. Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. All expenditure is accounted for on an accrual basis under the following headings.
Page 7
continued...
EASTLEIGH CITIZENS ADVICE BUREAU
(LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
2. ACCOUNTING POLICIES - continued
RESOURCES EXPENDED
Charitable Activities
Expenditure on charitable activities includes costs of providing community services to further the purposes of the charity and their associated support costs.
Advice costs
These costs relates directly to the charity's principal activities and are recognised as charitable expenditure. Costs include Accountancy costs and Finance charges.
Support costs
Support costs comprise those costs which are incurred directly in support of expenditure on the objects of the charity and include governance costs, finance and office costs. Governance costs are those costs incurred in connection with the compliance with constitutional and statutory requirements of the charity.
Allocation and Apportionment of Costs
All costs are allocated between the expenditure categories of the Statement of Financial Activities on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly.
Support costs are those functions that assist the work of the charity but do not directly undertake charitable activities. Support costs include back office costs, finance, personnel, payroll and costs which support the Charities programmes and activities. Support costs are allocated to each of the activities on one of the following bases: either floor space or staff time or staff headcount, depending on the nature of the support costs.
Grants offered subject to conditions which have not been met at the year end date are noted as a commitment but not accrued as expenditure.
TANGIBLE FIXED ASSETS
Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.
| Plant and machinery | - 25% on cost |
|---|---|
| Fixtures and fittings | - 25% on cost |
| Computer equipment | - 25% on cost |
Tangible fixed assets are stated at historical cost less accumulated depreciation and any accumulated impairment losses. Historical cost included expenditure that is directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the manner intended by the charity.
The assets' residual values, useful lives and depreciation methods are reviewed and if there is concern an impairment review is required over the carrying value of an asset and is assessed by reference to the value in use or net realisable value of the asset when appropriate.
TAXATION
The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Financial Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.
FUND ACCOUNTING
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.
Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes. The costs of raising and administering restricted funds are charged against each specific restricted fund.
There are two restricted funds within the financial statements:-
The Money Advice Service Debt Advice Project (formerly Face-to-Face Debt Advice Project) fund is restricted to providing debt advice services.
The Help To Claim fund is restricted to providing assistance with making Universal Credit claims.
Page 8
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
2. ACCOUNTING POLICIES - continued
PENSION COSTS AND OTHER POST-RETIREMENT BENEFITS
The charity operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the charity has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.
Contributions to defined pension scheme plans are recognised in the Statement of Financial Activities when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.
OPERATING LEASE COMMITMENTS
The charity classifies the leasing of the office premises as an operating lease. Rental charges are recognised in the SOFA on a straight line basis over the term of the lease.
LEGAL STATUS OF THE CHARITY
The Charity is a company limited by guarantee and has no share capital. In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity.
CASH AND CASH EQUIVALENTS
Cash and short-term deposits included in the balance sheet comprise cash in hand and short-term deposits, with a maturity of 3 months or less.
DEBTORS
Prepayments are measured at the amount prepaid net of any trade discounts due. Other debtors are recognised when a legal or constructive obligation exists and it is considered probable the debtor will pay.
CREDITORS
Creditors are recognised where the charity has a present obligation arising from a past event that will likely result in the transfer of funds to a third party and the amount due to settle the obligation can be reliably measured or estimated.
3. INVESTMENT INCOME
| 2023 £ Service charges received 2,166 Deposit account interest 534 2,700 |
2022 £ 2,870 262 |
|---|---|
| 3,132 |
4. INCOME FROM CHARITABLE ACTIVITIES
| Donations Grants received |
Unrestricted funds £ 20,341 236,898 257,239 |
Restricted funds £ - 49,783 49,783 |
Total 2023 £ 20,341 286,681 307,022 |
Total 2022 £ 5,179 299,634 304,809 |
|---|---|---|---|---|
Grants analysis
| Unrestricted | Restricted | Total | |
|---|---|---|---|
| £ | £ | £ | |
| EBC Core Funding | 198,593 | - | 198,593 |
| Miscarriage of Justice | 2,000 | - | 2,000 |
| Money Advice Service | - | 49,783 | 49,783 |
| Citizens Advice | 19,519 | - | 19,519 |
| EBC Technology Grant | 980 | - | 980 |
| Income generated from funds Cita H | 12,656 | - | 12,656 |
Page 9
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
4. INCOME FROM CHARITABLE ACTIVITIES - continued
EBC Support for Ukraine
| EBC Support for Ukraine Total |
3,150 236,898 |
- 49,783 |
3,150 286,681 |
|---|---|---|---|
5. CHARITABLE ACTIVITIES COSTS
| Direct Costs £ Provision of advice and information 210,333 Improving policies and practices 41,234 251,567 SUPPORT COSTS Management £ Provision of advice and information 5,236 Improving policies and practices 3,141 8,377 Support costs, included in the above, are as follows: Provision of advice and information £ Advertising - Depreciation of tangible and heritage assets 5,236 Loss on sale of tangible fixed assets - Bank charges 136 Subscriptions - Accountancy 1,902 Legal fees - 7,274 |
Grant Support funding of costs (see activities note 7) £ £ 4,765 7,274 - 9,035 4,765 16,309 Governance Finance costs £ £ 136 1,902 - 5,894 136 7,796 2023 Improving policies and Total practices activities £ £ 2,787 2,787 - 5,236 354 354 - 136 5,645 5,645 - 1,902 249 249 9,035 16,309 |
Totals £ 222,372 50,269 272,641 Totals £ 7,274 9,035 16,309 2022 Total activities £ 345 4,475 29 95 831 1,901 510 8,186 |
|---|---|---|
6. SUPPORT COSTS
Support costs, included in the above, are as follows:
7. NET INCOME/(EXPENDITURE)
Net income/(expenditure) is stated after charging/(crediting):
| 2023 | 2022 | |
|---|---|---|
| £ | £ | |
| Depreciation - owned assets | 5,236 | 4,477 |
| Deficit on disposal of fixed assets | 354 | 29 |
| Independent Examiner's/Accountancy fees | 1,902 | 1,901 |
Page 10
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
8. TRUSTEES' REMUNERATION AND BENEFITS
There were no trustees' remuneration or other benefits for the year ended 31 March 2023 nor for the year ended 31 March 2022.
TRUSTEES' EXPENSES
There were no trustees' expenses paid for the year ended 31 March 2023 nor for the year ended 31 March 2022.
9. STAFF COSTS
| Wages and salaries Social security costs Other pension costs |
2023 £ 162,856 5,430 9,695 177,981 |
2022 £ 154,905 6,813 9,379 171,097 |
|---|---|---|
The total employee benefits of key management personnel of the charity were £33,475 (2022 £36.962).
The average monthly number of employees during the year was as follows:
| Advisory staff - full time Advisory staff - part time Administrative staff - full time Administrative staff - part time No employees received emoluments in excess of £60,000. 10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted funds £ INCOME AND ENDOWMENTS FROM Charitable activities Provision of advice and information 215,659 Investment income 262 Other income 2,870 Total 218,793 EXPENDITURE ON Charitable activities Provision of advice and information 103,527 Improving policies and practices 29,068 Total 132,595 NET INCOME/(EXPENDITURE) 86,198 Transfers between funds (27,699) Net movement in funds 58,499 RECONCILIATION OF FUNDS Total funds brought forward 116,166 |
2023 1 5 1 3 10 Restricted funds £ 89,150 - - 89,148 101,793 19,609 121,402 (32,254) 27,699 (4,555) 4,554 |
2022 2 5 3 - 10 Total funds £ 304,809 262 2,870 307,941 205,320 48,677 253,997 53,944 - 53,944 120,720 |
|---|---|---|
Page 11
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
| 10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued Unrestricted Restricted funds funds £ £ TOTAL FUNDS CARRIED FORWARD 174,664 - 11. TANGIBLE FIXED ASSETS Fixtures Plant and and Computer machinery fittings equipment £ £ £ COST At 1 April 2022 10,957 9,029 33,478 Additions 734 - 3,486 Disposals (4,593) (1,629) (17,939) At 31 March 2023 7,098 7,400 19,025 DEPRECIATION At 1 April 2022 8,329 8,399 21,221 Charge for year 1,113 498 3,625 Eliminated on disposal (4,593) (1,630) (17,585) At 31 March 2023 4,849 7,267 7,261 NET BOOK VALUE At 31 March 2023 2,249 133 11,764 At 31 March 2022 2,628 630 12,257 12. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2023 £ Prepayments 10,436 13. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2023 £ Accrued expenses 9,650 14. LEASING AGREEMENTS Minimum lease payments under non-cancellable operating leases fall due as follows: 2023 £ Within one year 4,712 Between one and five years - 4,712 |
Total funds £ 174,664 Totals £ 53,464 4,220 (24,161) 33,523 37,949 5,236 (23,808) 19,377 14,146 15,515 2022 £ 8,136 2022 £ 3,943 2022 £ 18,850 4,713 23,563 |
|---|---|
Page 12
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
15. MOVEMENT IN FUNDS
| Net movement At 1.4.22 in funds £ £ Unrestricted funds CORE fund 174,664 59,880 Restricted funds Money Advice Service - (22,799) TOTAL FUNDS 174,664 37,081 Net movement in funds, included in the above are as follows: Incoming resources £ Unrestricted funds CORE fund 259,939 Restricted funds Money Advice Service 49,783 TOTAL FUNDS 309,722 Comparatives for movement in funds Net movement At 1.4.21 in funds £ £ Unrestricted funds CORE fund 116,166 86,197 Restricted funds Money Advice Service - (11,713) Help to Claim 4,554 (20,540) 4,554 (32,253) TOTAL FUNDS 120,720 53,944 Comparative net movement in funds, included in the above are as follows: Incoming resources £ Unrestricted funds CORE fund 218,793 Restricted funds Money Advice Service 38,063 Help to Claim 51,085 89,148 TOTAL FUNDS 307,941 |
Transfers between At funds 31.3.23 £ £ (22,799) 211,745 22,799 - - 211,745 Resources Movement expended in funds £ £ (200,059) 59,880 (72,582) (22,799) (272,641) 37,081 Transfers between At funds 31.3.22 £ £ (27,699) 174,664 11,713 - 15,986 - 27,699 - - 174,664 Resources Movement expended in funds £ £ (132,596) 86,197 (49,776) (11,713) (71,625) (20,540) (121,401) (32,253) (253,997) 53,944 |
|---|---|
Page 13
continued...
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2023
15. MOVEMENT IN FUNDS - continued
A current year 12 months and prior year 12 months combined position is as follows:
| Unrestricted funds CORE fund Restricted funds Money Advice Service Help to Claim TOTAL FUNDS |
At 1.4.21 £ 116,166 - 4,554 4,554 120,720 |
Net movement in funds £ 146,077 (34,512) (20,540) (55,052) 91,025 |
Transfers between funds £ (50,498) 34,512 15,986 50,498 - |
At 31.3.23 £ 211,745 - - - 211,745 |
|---|---|---|---|---|
A current year 12 months and prior year 12 months combined net movement in funds, included in the above are as follows:
| Unrestricted funds CORE fund Restricted funds Money Advice Service Help to Claim TOTAL FUNDS |
Incoming resources £ 478,732 87,846 51,085 138,931 617,663 |
Resources Movement expended in funds £ £ (332,655) 146,077 (122,358) (34,512) (71,625) (20,540) (193,983) (55,052) (526,638) 91,025 |
|---|---|---|
NET ASSETS BY FUNDS
All assets and liabilities relate to unrestricted funds at the year end, and likewise for the previous year.
16. RELATED PARTY DISCLOSURES
There were no related party transactions for the year end 31 March 2023. (2022: Nil).
17. CAPITAL COMMITMENTS
At 31 March 2023, the company had no capital commitments contracted for but not provided for in these financial statements. (2022: Nil)
Page 14
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2023
| INCOME AND ENDOWMENTS Investment income Deposit account interest Charitable activities Grants received Other income Sub-lease expenses recharge Total incoming resources EXPENDITURE Charitable activities Wages Social security Pensions Staff travel expenses Volunteer travel expenses Equipment maintenance Office & computer costs Citizens Advice fees Recruitment, training & advertising Sundries Rates Rent payable Light and heat Repairs to property Cleaning Premises security Insurance Grants to institutions Support costs Management Advertising Depreciation of tangible and heritage assets Loss on sale of tangible fixed assets Finance Bank charges Governance costs Subscriptions Accountancy Legal fees |
2023 £ 534 307,022 2,166 309,722 162,856 5,430 9,695 172 4,225 9,153 15,736 3,910 917 289 3,288 20,073 2,676 3,854 3,401 3,702 2,190 4,765 256,332 2,787 5,236 354 8,377 136 5,645 1,902 249 7,796 |
2022 £ 262 304,809 2,870 307,941 154,905 6,813 9,379 166 1,993 10,574 10,479 6,514 949 656 3,255 18,943 5,310 6,914 4,195 2,870 1,896 - 245,811 345 4,475 29 4,849 95 831 1,901 510 3,242 |
|---|---|---|
This page does not form part of the statutory financial statements
Page 15
EASTLEIGH CITIZENS ADVICE BUREAU (LIMITED BY GUARANTEE)
DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2023
| Total resources expended Net income |
2023 £ 272,641 37,081 |
2022 £ 253,997 53,944 |
|---|---|---|
This page does not form part of the statutory financial statements
Page 16