Registered No- 0574fA)08 Charity No 1113777 citizens advice Hart ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 CITIZENS ADVICE HART- DISTRICT LIMITED (A COMPANY LIMITED BY GUARANTEE) CITIZENS ADVI CE - HART DISTRICT LI M IfED ICA Hartl For the yea r ended 315t March 2025 Reglstered No: 05746008 Charity No 1113777 CONTENTS Pago Trustees, Report i-ii Independent Examlnar's Report 12 Statemont of Financial Activities 13 Balance Sheet 14 Notes to the Accounts 15.29 CITIZEN5 ADVICE- HART DISTRICT LIM ITED ICA Hartl For the yea r ended 31st March 2025 Reglstered No: 05746008 Charity No 1113T17 TRUSTEES AND DIRECTORS REPORT The Trustees, who are also the Director5 of CA Hart Ithe charltyl, are pleased to present their annual report and flnanclal statements forthe year ended 31 March 2025. The Ilnanclal statements comply w￿h the Charltles Act 2011, the Companies Act 2006, the Memorandum and Artlcle5 of Assoclatlon, and Accountlng arbd Reportlng by Charltles: Statement of Recommended Practice ISORPI, appllcable to char￿leS preparlngtheir accounts in accordance with the Flnancial Reporting Standard applicable in the U K and Republlc of Ireland IFRS 1021 leffectfve l Jan uary 20151. OUR PURPOSES AND AcfiviTIES Purposes The charily's purpose5, as Set out in the objectives contained In the Company's Artlcle5 of A550clation, gre to promote any charitable purposef or the public benefit by the advancement of educatlon, the protectlon and preserv811on of health and the relief of poverty, sickness and distress in particular, wlthout Ilmlt*lon, for the beneflt of the community in Hart District and surrounding areas. All our charitable activitie5 foc￿ on providing the advice people need forthe problems they face and are undertaken specifically to provide public benef it. The board of Trustees has had due regard to the Chartty Commis51on guldance on public benefit. By delivering expert advice, encouraglng coll8boratlon and campalgnlng for change, we alm to contribute to the welkbeing of individuals, bLJlld reslllence 8nd Énhance the lives of those In our communlty. We are mindful of the need to offer our serviceto all tllènts In all demograph1￿ In the way that Is most approprlate and desired by them, hence our dedication to ensurlng that our balance of face to face, telephore and onllne servlces remains proportionate and effectnie wh ile maklngthè best use of our resources and capacity. Actlvlt1è5 We deliver advice through a range of channe15 to ensure we meet all our client5, need5 and preferences.. 47% of our advlce 15 dellvered over the telephone, making or receiving over 11,000 ca115 24% of our advice is delivered vla emall 23% of c>ur advlce Is dellvered In person; we held 626 face to face appolntments Ilk actnie users of OLJr refreshed Cltliens Advice Hart WebS￿e lup 9% on last yearl 69 clients have used our new Webchat faclllty to ger 8dvl¢e slnce It18unched in July 2024 We také advlce Into tho communlty Our award-win Advlte Flrst Ald programme tralned 52 people In 2024125 to support individuals with guldance, using the public C￿lleD$ Advlce webslte for self-help and referrlng to us where advice is needed. To date, 295 people have been tr81ned through thls programme. Our Outreach servlce take5 our advlce Into the heart of the community and h35 helped 238 cllents in peTson wlth 759 dlfferent issue5 who otheNlse may not have been able to access our servlces. In 2024 we launcheLI our Worl< Out Your Money IWOYMI programme In conjunction with local schools. WOYM Is deslgned to transfoTm how indfvlduals engage w￿h and manage their finances. Since launchir)g In October 2024, we have worked with 330 students. CITIZENS ADVICE - HART DISTRICT LIM ITED ICA Hartl For the year ended 315t March 2025 Reglstered No., 05746008 Charity No 1113777 TRUSTEES AND DIRECTORS REPORT (CONTINUED) OUR PURPOSES AND AcfiviTIES (CONTINUED) Advo¢acy work We use our cllents, experiences, stories and evidence to research and campalgn for posvclve change both locally 8nd natlonally uslng evidence form5. During 2024125 we raised 361 evidence form5 hlghllghtlng unfalr practice withln a range of areas Includlng Housin& Benefits & Tax Credits, Universal Credit, Debt and Utllltles & Communltstlon. We supported Natlonal and Local camp8lgns throughout the year wlth advlce gtven online, via soclal medla and face to face in the communlty. Ensuring our work dellv•rs our alms In a fast-changing woild we need to constantly evaluate and evolve the way we dellver our service and be respon5fve to external changes that affect our clients and stakeholders. We review our alms, obIectNes and acttvltle5 each year. In carrying outthe review we are ensuring that that our aims, objective5 and 8Ctfvltles 8re In Ilne with our stated purpose. ACHIEVEMENTS AND PERFORMANCE The following section summarIs￿ our artivitie5, pÈrformance and the Impact we have on our cllents and the wlder public beneftt, For more detail, please download our latèst Impatt Report 8t https:/lcitlzensadvlcehart.org.uklwp- contentluploads12025108/Citizens-AdviC￿Hart-lmpact-Report-?O24-2O?s-F1NAL-3.pdf Who we helpèd In 2024125 we- helped 4,255 clients wlth 10,751 issues which is an average of 3.9 Issues per client (compared to 3A in the pievious yearl Effertivoness of our help How oui clients felt because of the help they recelved: 84% felt less stressed, depressed or anxiou5 61DA felt their phy51eal he81th had Improved 40% of our cllents with a physical or mental hea￿h conditiori sought les5 help from a professiollal, following our advlce How effectlve did cllents feel we were.. 79% sald we helped them find a way forward 87% said they could not have resolved their problem without us 80% said they would recommend our service 74% said they found us easy to acce55 CITIZENS ADVI CE- HART DISTRICT LIM ITED ICA Hartl For the year ended 31st March 2025 Registered No: 0574f￿>08 Charity No 1113777 TRUSTEES AND DIRECTORS REPORT (CONTINUED) ACHIEVEMENTS AND PERFORMANCE (CONTINUED) Outcomes of our h•lp Ir monetary terms, the following outcome5 were delivered to our tllents across Hart.. - £1.4 mllllon of Income g8ined (for example through new benefit iwards, charitable payments, budgetlH8 chaftges and energy advice) - £158,000 worth of debts written off £49,COO of additional services and loins (including through food provi5ionlreferrals, Improvements to property and correcting bi1151 £187,000 of other gains (including improved health and capaclty to managel Publk value of our help We help people to 501ve their problems. In dolng so, we create flnanclal value, not only for the clieTrt, but for the wider community. Thls means that we save the Government and soclety money by stopping problems that cost money. It's Imposslble to put a £ sign on all the crucial work that we do, but where we have the evidence to do so, talking about the flnanclal value of our service te115 a powerful story. Using the national Citizens Advice fiscal modelling tool of public beneflL approved by HM Treisuryi the work we undertal(e at CA Hart provides the following public value. Forevery£l investtd In CA Hart.. £2.52 is saved by local and natioRal government due to fewer payments for out of work beneflts, less costly housing issues and less demand on the NH5 £17.18 is gained as when people havè fewer problems, they have h Igher leve15 of wellbelng, partlclpatlon In society and prDductivlty £11.16 Is g8lned by the people we help through new and backdated beneftts, debts wrltten off and tonsumer refunds ProSe¢ts In add￿lon to core advlce se￿1￿ offer, we undertake number of projects, including- Advlce Flrst Ald our award.winning Advice First Aid project has now trairted 295 people to be able to del￿er baslc advlce flrst ald to a range of clients acro55 the district. Outr•ath- our 0￿reach project talce5 our services to 11 locations in the communlty and has helped 238 clients with 759 different issue5 during 2D24 who otherwise may have been unableto access our servlces. Macmlllan Project- our Macmillan Project helped 314 cllents achleve outcomes worth over £1 milllon. Foodbank Adviser- providing a Foodbanl< Adviser to attend Hart Foodban k5 and provlde advlce and signposting for foodbank clients. Helped 64 clients wlth 480 issues to achieve outcomes worth over £70,000. Home & Well- provldln8 a servlce that help5 vulnerable residents of Hampshlre with energy poverty need5 and a(fvlce or slgnpostlng for related soclal needs; the service alms to equlp the person with the necessary support to Ilve safely and Independently. Since November we have helped 45 cllents. Work Out Your Money IWOYMI- Launched In conjunction with local schools. WOYM Is designed to transform how young people engage with and manage their flnances. Launched in actober 2024, we have worked wtth 330 puplls. CITIZENS ADVICE- HART DISTRI￿ LIMITED ICA Hartl For the yea r ended 31st M arch 2025 Registered No- 05746008 Charity No 1113777 TRUSTEES AND DIREGfoRS REPORT (CONTINUED) FINANCIAL REVIEW In the flnancial year to 31 March 2025. total Incomefrom C￿[zenS Advlce Hart Increased by 2% to £488,904, from £478,306 in the prevlous year. Income from charltable attlvltle5 has increased by 10% to £432,g9612023124: £394,612), however the chartty h85 seen a decrease in Income from donations and grants receiving £40,85412023124'. £72,305) due to 2023124 recelvlng £35k f rom the Natlonal Lottery which was not repeated In 2024/25. Income f rom ban k deposlts lunrestrittedl has contlnued to Increase to £15,05412023124: £11,389) due to Incresses In interest rate5. The most significant un restricted funding for core actniities contlnues to be provlded by a grant from Hart Dlstrlrt Councll at £148,58612023124- £148,586). The grant does not fully Covèr general advice service costs, and we contlnue to ralsef unds from other 50urce5 to maintain our core provislon. Although, have seen success from the ongolng developmeTrt of our fundraising efforts this year, the lundralslrE landscape continues to be challenglng and in the event of 8 reduction in giant from the Hart Distritt Councll, thè Board would be requlred to re-assess the charity's capacity to provide on-going general advice. Tot81 expenditure within the year has grown by 12% tD £453,80312023/24: £404,8711, whlch Is In Ilne with the 10% Increase in income from charitable activities. Staff and volunteer costs make up 72% of total expendlture at £327,705 12a23124.' £274,371> and are essential for the charity to dellver Its core advlce provislon. Inv•stment Policv Total cash held a5 at 31 March 2Q25 was £382.479. The charfty's Investment polity Is to manage the cashllow and Investments to maximise income and minimise risk. For thls reason, the Trustee5 rpstrlctthe Investment of funds to UK bank deposit accoullt5 for a maximum of one year. The Board règularly revlew5 the charft￿S Investments, Roserves Policv Our reserves policy aims to ensure that our work is protecf&d from rlsk of d￿rUptIOn due to any unforeseen reduction in Income or additional expendtture, while at the same time ellsurlng that we do not hold funds unnecessarlly at the expense of delivering benefit to the community. In order to avold holdlne excessive funds, the trustees have agreed to set a reserv￿ target that sit5 between a m inimum threshold lof 3 months of unrestricted operatlonal costs, plus contingency for c105ure plus the fixed assetfuTrdl and a m2xlmum threshold Iwhlch adds an addfcional 3 months of unrestricted operational tosts to the minimum threshold). The re5erve5 are monfcored between these thresholds on quarterly basis. Rostrl¢ted Reserv¢$,' £1,344 Restrlcted reserve5 are fund5 which have been given by varlous bodies for Spec￿1( proJert5. At the start of the flnanclal vear the level of restricted funds was £1,212. relating to Hart Foodbank, and at the end of the yearthis balarttte was £1,344. CITIZENS ADVICE- HART DlSfRICT LIMITED ICA Hartl For the year ended 31st M arch 2025 Reglstered No., 05746008 Char￿¥ No 1113777 TRUSTEES AND DIRECFORS REPORT (CONTINUED) FINANCIAL REVIEW (CONTINUED) Unre$trl¢tsd deslqnated reserves: £319.249 D￿l￿Nated reserves are funds set a51de by trustees to rneet specfflc costs. Operatlonal ¢ost reserve- a reserve of £99,487 provldes for three months, unrestricted operating costs based on the budget for the comlng year. The trustees have revlewed the risks associeted with incorne and expendlture and belleve that three months, costs are sufficient to elther close the charity in an orderlv manner orto allow it to source fundlng to contirkue to operate. - Closure ¢ontlng•Trcy- this fund of £22,318 provide5 for the cost of Statutory redundancy for all staff who have more thaa twelve morkths, service as of 31 March 2025. this IS to prDvidè guff Iclent cover In the event of closure at 8ny point during the year ahead, together with a provisiorn for dilapldatlons. FIKed 4ss8t fvnd lincorporatingthe IT equlpment and development reservel- fc Is recognlsed that money tied up in fixed assets Ès not re£dily avallable to support buslness operations and should not be re¢ogni5ed within general reserves. The fund of £1,856 represents the value of unrestrfcted funds tled up In fixed asset5. Cov8r for d•flelt budget- The cost-of-ltvlng crisis has resulted in a significant increase in the need for our servlcÈs 8nd the trustees have agreed a deflctt budget for the next three year5 to ErW￿t in staff to extend our 5ervlceg and to allow tlmeto develop f urther Income streams. The trustees consider £195,588 to be 5Lfftl¢lent to meet the budget defle￿ for the ¢omln8 two year5. It is noted that in the 3rd year, the charrty will hope to h8ve developed its Income streams sufflclently to be able to moveto a balallced Ino deficit) budget. Unrestrlrted qenernl reserves.. £68,421 The general reserves are available for any additional d3Y-to-day operatlons of the charity, to provlde temporarv financial as515tance for projects that are awaiting f undlrkE from other organlsatiolls and tD develop servlces lor the community we Serve. Goin8 Con¢ern The Trustees have assessed the charity's flnanclal position and have a rea£onable expertation that the charlty has adequate resources to continue in operation?[ existence for theforesÈe8ble future, For thi5 re￿0￿, IE Is therefore appropriate to prepare the charity'5 accounts on a going concern b851s. CITIZENS ADVICE - HART DISTRICT LIM ITED ICA Hartl For the year ended 31st March 2025 Registered No- 05746008 Charity No 1113777 TRUSTEES AND DIRECTORS REPORT (CONTINUED) FUTURE PLANS The Trustees are acutely aware of the challenges that CA Hart face. and the need to adapt to ensure that we contlnue to respond to the needs of the C￿7zenS of Hart and delfver great returns on investment for our funders. Looklng to the f uture, we are focuslng on fwe strateglc prlorttles Ilsted below, Including examples of some of the acti￿￿1 les that ire planned In 2025126. l. EnhaTrc• accosslblllty ind reach We need to ensure that we Increase client contacts from underrepresented groups, To achieve thls we are looking to increase the number of Ioc8tions from which we delhjer outreach sesslons. 2. Develop our wurkfor¢• In an Incluslv• and ad*ptlv• •nvlronment We are implementing a revised organlsatlonal strurture to better allgn role5 to the demands of our cllents and to provlde increased clartty on roles and career pro£resslon p2ths for our staff. Ourtrainlng plans are belng modified to ensure EDI awarene55 and mental hezlth support Is dellvered across the workforce. 3. MaJThmise impact. ¥alu# & sustslnabllfty of our s•rvl¢• We are expanding the quality and distrlburlon of our Imp8Ct 8nd Research & Carnpaigns reports and of other reports and new51etter5 such as those on digital extluslon. The CEO Is Increaslng the presentations to key stakeholder5 and partners. Communicating succe55 Stories and %harlng data on the v8lue for money CA Hart dellvers to the communityi will help securefuture SLipport and fundlng. Create & Jtrengthqn eollaborative partnershlpi We are preparing for the chanEes arlslng from DevolLrtlon and Loc81 Government Reorganisation, We believe these reforms will present oppoitunltles as well as risk5 to Local Cltizens Advlce ILCAI organlsations, CA Hart meets regularly with LCAS across Hampshire and nelehbourlng counties to seek opportun5tles to collaborate. In addition, at a time when we are seelng an increase In the numbers of cllents presentlng to us w￿h complex health needs, CA Hart 15 expanding fcs collaborations wlth local health partners. Specfflcallyi the CEO represents Hampshire & Isle of Wight Health & Social Care Alliance IHIVCAI on thè Leadershlp Committee and is a metNber of the HIOW ICB Digital Assembly steering group and the Hampshire Chambèr of Commerce 'Meet the Charlv steering group. Enable through edU￿tiO Following on from our award-winning A(fvlce Flrst Ald programme whlch has beem deltvered to around 300 key stakeholders across Hart, we have piloted a Work Out You Money programme in conlLtnctlon wlth a couple of local schools. This programme Is designed to trgngform how young people engage with and managethelr flnances, Having secured funding, we plan to expand this programme across more organisatlons in 2025126. CITIZENS ADVICE- HART DISTRICT LIMITED ICA Hart) For the year ended 31st M ar¢h 2025 Registered No: 05746008 Chartty No 1113777 TRUSTEES AND DIRECTORS REPORT (CONTINUED) ANNUAL TRUSTEE RISK STATEMENT How we manage rl$k CA Hart15 exposed to a range of risks in its operations and to ensure that the position 15 approprlately managed the Trustees have set the level of rtsl( that they believe the organisation should be willing to accept In trylng to achleve its obJectlves. Thls level, or rlsk appetite, can be described as 'cautious' as this is considered to be approprlate for charityi although, a marglnally h Igher risk profile may occasionally be acceptable on individual projects li the opportunities to beneflt the organlsation and our clients justify the risk. It is recognised by the Trustee5 thar glven the external environment) particularly for raising funding, it is not always posslble for the charlty to achlevethe level of risk mltigatlon that would align with its desired risk appetite. R￿k is managed bythe implementatlon of 8 rlsk pollcy whlch Is revlewed and approved annually and Includes Internal controls, and the operation of a ris1( reglster whlch also consldèrs horizon rlsks 2nd opportunitles. The overall rlsk P051tIDn is reviewed at each quarterly Trustéè meetlng, so that any changes to the r15k prof ile are eonsidered along wlth any mitigating actions. The current prlnclpal rlsks faced by CA Hart can be sutrmarised as follows: Flnan¢lal: Fundln& flnancSal controls and bidding risks Operatlonal: Systems disruptioll, dats10ss and reputational risk5 Govern4ne• ind Compllance.. Quality of service, effective governance and business model risks People.. Recruittnent and retention risl(s The Board has Instlg3ted a range of m Itigatlons to manage these risks wh ich include a cornprehen5ive suite of po5icies and pro£edures, a budget I buslness plan and insurance cover. The one glgnfftcant horizon challenge relates to the local government reorganlsatlon prop058ls that are currently being collsldered. For many years a core source of f undlrjg for CA Hart has been from Hart District Council (H DCI. As HDC is lildbank Attion Hampshir Good Things Foundation- Digrftal Exclusion Frlmlèy 10 100 Hart District Council AFA Hart Volurrtary Artion for AFA The Clothworkets Foundatlon Fleet Crond811 & Crookham WelfareTrust Total 148,586 72,095 35000 2,922 2,190 3go 148,586 72,095 35,000 4,722 2,190 390 148,586 77,095 41,928 8CN) 6,240 10,32g 10,329 4￿00 7,tx)o 5,931 250 6,998 4,500 7,(K)O 5,931 250 1,700 15,g16 13,834 6,250 10,053 27,532 10,752 6,916 10,752 6,916 12,654 12,654 32,127 5,0(M) 6,772 32,127 5,000 37,orx) 22,310 22.310 5A95 2,977 20,941 2,450 5,495 2,977 1,938 1,290 1,451 io,(M)o 410 949,903 83,093 432,996 394612 CA= cfcizeN5 Advlce Inve5tm¢Dt Income 2025 2024 Unrestrlcted Aestrlcted Total Funds funds funds Total Fund5 Bank interest receivable 19 CITIZENS ADVICE- HART DISTRICT LIMITED ICA Hartl For the year ended 31st March 2025 Re8lsterèd ND: 05746(K)8 charity No 1113777 NOTES TO THE ACCOUNTS 51 Expendlture Icurrent yearl Unrèstrlcted R￿tritted Fund5 fund5 Support & 202S Total Funds 2024 Totsl Funds governance costs Cost of ral$lngfunds Wages and salarles Charltabla actlvltles Wages and salaries Staff and volunteer support office 5ervice5 129,936 3,397 4,067 72,120 2.552 211072 49,944 648 141,OCff3 2,771 32.931 5,615 1.097 183,423 320,889 6,816 43,090 77,735 4,304 45Z,834 269,812 4,559 49,028 76,344 4,314 404,057 6,032 Premlses other costs Totsl 655 57,339 Goveman other cosls 969 814 Total expendlture 212,072 57,339 184J92 453,a03 404,¥JI Allocatton of support arKI goverxancè costs 154,288 30,104 1184,3921 Total expenditure 2025 366.360 453,803 Total expendlture 2024 271,750 133,121 404.871 20 CITIZENS ADVICE - HART DISTRICT LIMITED ICA Hartl For the year ended 31st March 2025 RegI￿ered No; 05746008 charity No 1113777 NOTES TO THE ACCOUNTS 5b EKpend5ture Iprlory•arl Unrestrlcted Restricted furbds funds Support & governance C05t5 2024 Total Funds 2023 Total Funds Cost of ralsln8funds W8gès 8nd salarles Charltsble activltles Wag& and 5alarle5 Stsff and voluntèèr support 0￿1￿ services Premlses 103,985 1,828 6,233 72,095 72,327 865 93,500 1,866 30,121 4,249 269,812 4,559 49,028 76,344 223,627 5,405 42,038 6&793 13,745 17,524 369,132 12,674 Partner p8yment5 other costs Total 1,492 185,633 1,645 87,511 1.177 130,913 4,314 404,057 Governance Other costs 814 814 2,344 Total expendrture 185,633 87,511 131,727 404,871 371,476 Allocatlon of yupport ond governance costs 86,117 45,610 1131,7271 Total expenditure 2024 271,750 133,121 404,871 Totsl expendlture 2023 238,34a 133,133 371,476 21 CITIZEN5 ADVICE- HART DISTRICT LIMITED ICA Hartl For the year ended 31st March 2025 Registered No: 0574EI Charlty No 1113777 NOTES TO THE ACCOUNTS Net Income forthe yegr Thls Is stated after charging: 2025 2024 Depreciatlon Independent examlner's remLtneratlon 9,097 603 14,203 18 Indèpendent examlner's renumeratlon In 2024 wa5 £588 wrth a release of accrual for £570 re18tins to previou5 year5, agreed w￿h Indepèndent examlner as no longer needed. Analysls of staff costs,tru$tee remuneratlon ￿n￿ expenses, and tho ¢ort uf key m4nagem•nt porgonnel Staff costs were a5 foll0v￿.. 2025 2024 531arie5 and wage5 Soclal securlty costs Employer's contribution to pension scherne 294,233 14,704 11,952 320,889 246,480 12,183 11,149 269,812 No employee received employee benefits (excluding employer pension costsl in excess of £60,OQK>. Thetotal amount of employee beneflts recelved by ke¥ man8gèment personnel Is £90,66112024: £85,048). None of the Tru5tee5 have recelved any remuneratlon or received any other bellefit5 from any contracts wlth the Charity. 22 CITIZENS ADVICE- HART DISTRICT LIMITED ICA Hartl For the yeir ended 31st March 2025 Re6lstered No., 05746(X)8 Charity No 1113777 NOTES TO THE ACCOUNTS Staff numberg The average number of employees (head Count based on number of staff employedl duringthe year w3s as follows.. 2025 2024 Charltablo actlvttles Mana8ement and administration 13.11 10.35 3.78 3.73 16.89 14.08 Related PartyTrawctlons There were no rel*ed party transactlons durlng the year12024'. NIL). io Taxation The charlty Is exernpt from corporatlon tax as all tts Income Is charit8ble and Is applied for ¢harltable purposes, 23 CITIZENS ADVICE- HART DISTRICT LI MITED ICA Hartl For the year ended 31st March 2025 Reglstered No.. 05746008 charty No 1113777 NOTES TO THE ACCOUNTS li Ton8lbla flx•d ass&ts Office Equlpmont Total At the start of the year Additions in the year Dlswsals In the year At th• end of th• year 33,781 6,530 33,781 6,530 40,311 40,311 Dèpreclatlon At the start of the year charge fortheyear Elirnindted on d￿pOsal At the end of the year 29,358 9,(B7 29,358 9,097 38A55 38,455 Net book value At the ènd ofthè At the start of the year All the assèts shDwn above are uged for charttable purposes. 12 De¢xors 2025 2024 Trade debtors Accrued Income 28,207 9,296 138 Prepaymènts Totsl 3,187 31.394 2,169 11,603 13 Cr¢dfÉors: amounts falllnB due w￿hr￿ oneyear 2025 2024 Trade cred￿Or5 Taxation and social security Awruals Deferred Incorne Inote 141 Total 6,028 4,458 8,770 7,459 26,715 7,2g7 3,770 18,488 4,119 39,674 24 CITIZENS ADVICE- HART DISTRICT LIMITED ICA Hertl For the year ended 31st March 2025 Reglstered No.. 05746008 Charlty No 11137 NOTES TO THE ACCOUNTS D•ferred Incorne DEFerrEd income relates to grants recelved to be utlllsed in the following financial year. 2025 2024 Balance at the beglnnln8of the year Amount released to Income In the year Amount deferred in the year Balance atthe end ofthe year 4,119 14.1191 7.459 7,459 37,791 137,7911 4,119 4,119 15 Penslon scheme The Charrty operates a defined conirlbutlon personal penslon plan for qualSfylng employees. The employer contribute5 5% of earnlngs lo thls plan. The pen51on ¢05t char8e represents Cortrlbutlons payable bythe Charityto the plan and the contributions payable rn the y￿1 were £IL95212024.' £11,149). TheTe were £2,168 outstsNdiNg contiibutior15 atthe year end12024.. £1.8221. The assets of the plan are held separately from those Df the Charity in arb independently administered fund. Analy515 of group net a55et5 between funds Icurrentyearl General unrestrlcted Restricted Total fU￿S fund5 Tangiblefixed assets Net current asset5 Net assets at the end ol th&year 1,856 385,814 387,670 1,856 387.158 389,014 1,344 1,344 16b Analysls of group net aijets belmegn funds Iprlor yearl Gèneral unre5trirted Restrlcted furM£$ T¢tal lunds Tanwbleflxed assets Net current assets Net assets at the end of the year 4,423 348,278 352,701 4,423 3¢9.490 353,913 1,212 1,212 25 CITIZENS ADVICE- HART DISTRicf LIMITED ICA Hartl For the year 8nd8d 315t March 2025 Registered No= 05746008 charlty No 1113777 NOTES TO THE ACCOUNTS 170 Movem•nts In fvnd$ Icuffont y•ar) At tho stsrt of the ye4r In¢ume Expenditure & lossès At the end Transf•Y8 of iha yoar R8Strlcted funds.. HaM￿hIre Macmlllan CancerServlce5 Hart Foodbank Home & Well Communlty Hub Mlscèllanèous IT Fundlng Total restrlcted funds 12,654 22,310 10,329 37,000 5,282 87,575 112,6541 122,1781 110,3291 37,0001 15,2821 187,4431 1,212 1,344 1,212 1,344 Unr85tricted fund5: DesÈgnated fund5'. Operatlonal cost reserve Fixed a55et fund 90,417 4,423 J7,295 86,493 56,377 9,070 673 99,487 1,856 22.316 13,2401 Cl¢sure Contlngency 2024-25 planned deficit 2025-26 planned defic 2026-27 planned deficf( 2027-28 planned deficit Totsl desl8nated funds 5,023 1363,1201 1124,7021 45,374 46,636 47,201 29,275 401,329 101,751 46,636 47,201 319,249 255,(WJ5 401,329 1366,3601 Totsl unre5trl¢t¢d funds 97,696 129,275 68,421 Totsl funds 353 913 488.904 453,803 369.014 26 CITIZENS ADVICE- HART DISTRICT UMITED ICA Hartl Forthe year ended 31st March 2025 Reglsiered No: 05746008 Charity No 1113777 NOTES TO THE ACCOUNTS 17b M0￿mentS in funds Iprioryearl At the Start of the year ExpBndltur• & losses At th• •nd Transfers of the year In¢ome Restrleted funds.. Hamwhlre Macmlllan CallcerServlce5 Outreach- AFA Outreach Hart Di5trfct Council IHDcI-Homele55n4s Prevent HDC- Ukraine Relief Fund The clothworkers Foundatlon Hart Foodbank 10,053 5,679 27,532 41,928 6,240 10,000 20,941 6,998 129,3n 110,0531 110,6411 127,5321 141,9281 16,2401 110,OODI 119,7291 16,9981 1133,1211 4,962 1,212 Home & Well Totsl restricted fund5 4962 1,212 Unr•strfct•d funds: Designated fijnds.. Opetstlonal cost reserve Fixed a55et fund Closure contingencv Service development fund 2D24-25 planned deficlt 2025-26 pSannÈd dèficlt Totsl de$l£nated funds 74,268 9,5B4 7,280 40,580 16,149 90,A17 4423 17.295 15,1611 10,015 115,1281 125,4521- 86,493 56,377 143.582 86,493 56,377 255.005 131,712 120,2891 Total unrestricted fund5 143.804 348,935 1251,4611 1148,5821 97,696 Totsl furKIs 280,478 478,306 1404,8711 353,913 27 CITIZENS ADVICE - HART DISTRICT LIMITED ICA Hartl For the year ended 315t M arch 2025 Reglstered No,, 05746008 Charity No 1113777 NOTES TO THE ACCOUNTS Des¢rlptlon ol Funds ser¥lcqs'. Hlmpshlre Ma¢mlllan Cancer Advl¢e 5ervke Specla115t support and advice services to people 8ffected by cancer across Hampshlre. Outreach Provision of advice 5ervlce5 dpllvered outslde of Cltlzens Advlce offlces across the Hart Dlstrlct. Homel•isnés$ Preventlon Funding to provlde a Money Advlce Advlserfor Fast Track Debt referrals. HDC- Ukraine Relief Fund Provides funding to support Ukrainian ref ugees in the local communitv. Clothworkers Foundatlon Fundlng for replacément and upgrade of IT equlpmènt. Hart Foodbank Funded project to provide a Foodbapk Adviser to attend Hart Foodbanks and provide advice and signposting for foodbanlf clients. Advice First Aid training provided to Hart Foodbanlr volunteers. Home & Well Provision of a wraparound service that helps vulnerable residents of Hampshire wirh energy poverty needs and advltè or signp05ting fo r related soclal rè@ds. In turn, the servlce alms to equlp the person wlth the necessary support to Ilve safely and Independently. Communlty Hub Supportlng commun ity hubs with outreach advice, Advice First Aid training and report on impact and Share information wfch stal(eholders. Miscellaneoug IT Fundin4 Grants recenied from v£riou5 0rgani5ations for rr equlpment. 28 CITIZENS ADVICE - HART DISTRICT LIMITED ICA Hartl For the year ended 31st March 2025 eglstered No.. 05746008 Charity No 1113777 NOTES TO THE ACCOUNTS 18 Operating lease commitments The charity's total future minimum lease payments un der non-cancellable operatlng lea5e5 Is as follows for each of the following periods: Property 2025 2024 Less than one year One to five years Over flve years 61,320 122,640 61,320 183,960 183.960 245,280 Lease costs of less than one year are covered by a grant f rom Hart Dlstrlct Councll. Legal Status of ¢harlty The charity 15 a company limited by guarantee and ha5 no share capital. The liabilliy of each mèmber In the event of a winding up is £10. 29