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2021-03-31-accounts

Annual Report 2020-2021

Annual General Meeting Wednesday 3rd November 2021

With financial support from

The Sobell Foundation

Rhayader & District Community Support, The Arches, West Street, Rhayader, Powys, LD6 5AB Cymorth Cymunedol Rhaeadr Gwy a'r Cylch, Yr Arches, Stryd y Gorllewin, Rhaeadr Gwy 01597 810921 YOUR LOCAL CHARITY/EICH ELUSEN LEOL No/ Rhif: 1113768 info@The Arches.org.uk

www.thearchesrhayader.com www.facebook.com/thearchesrhayader

"Enabling independent living through education, health and well-being"

"To promote all or any purpose for the benefit of the community in Rhayader and District deemed by law to be charitable and in particular the advancement of education, the furtherance of health and the relief of poverty, distress and sickness"

  1. Inclusive and Person centred

  2. Professional and Compassionate

  3. Community Cohesion

  4. Can-do attitude

  5. Enable people to age well

  6. Reduce Loneliness

  7. Build relationships with and within the community

  8. Increase community cohesion

  9. Enhance wellbeing

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3

TRUSTEES

Chair Vice Chair & Treasurer: Secretary:

Ronald Downey Jon Matthews Catherine Lea

Kelvyn Curry Roy Davies Justin Lingard Deborah Price Peggie Manton Alinda Tyler

Town Council Representative: Gill Williams

STAFF

The Arches

Chief Officer & Company Secretary: Pippa Boss Finance & Transport Manager: Katie Pugh Office & Shop Manager: Natalie Vane Volunteer & Wellbeing Coordinator (until August) Lynda Birch Community Support Assistant: Anna Wright Community Transport Driver & Admin: William Lloyd Cleaner & Shop Stockist: Jane Davies

Rhayader Community Nursery

Nursery Managers:

Deputy Manager (maternity leave): Duty Managers:

Nursery Assistants:

Emily Price Sharon Morris Kim Lewis Donna Reeve Sarah-Louise Price (maternity leave) Rhiannon McPhee (maternity cover) Sian Thomas Karen Smy Anna Percy Kelly Lewis

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This Annual Report will cover the unusual opportunities to serve our community during Covid in response to the restrictions placed upon all communities.

With lockdown beginning in April 2020, all but a few areas of The Arches everyday activities ceased up until July 2020, and then in November 2020 ceased again for a short time.

Although limited with the normal year’s activities, we were able to offer support in other ways crucial to peoples well-being.

Our Dial A Ride service was re-deployed transporting patients for regular dialysis and delivering prescriptions and shopping for shielding and isolating households.

Many volunteers signed up to help and we would especially like to give thanks to Del Ho Sang for the many hours she worked tirelessly for so many members of our community.

Other volunteers helped with delivering hot meals prepared by a local charity; gardening and dog-walking; telephone welfare calls and befriending; preparing and delivering information bulletins to keep the community in touch with what was going on.

Many of the workforce were on furlough during the lockdowns but still offered volunteer support as they were allowed to.

The remaining staff team were magnificent during the lockdowns, working from home a lot of the time and putting themselves ‘on the frontline’ and we thank them for the way they adapted to the circumstances and the extra effort involved.

Special thanks too to Sharon Morris and the Nursery team; they worked above and beyond to be able to re-open a Covid-safe Nursery after six months’ closure and to support and re-assure parents throughout.

We continued to hold our trustee meetings through zoom, so all the trustees have been made aware of the activities of The Arches during the year and have supported the staff and volunteers.

Our Funders were very generous and flexible throughout the pandemic and we thank them for their unwavering support.

Ronald Downey

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This was an extraordinary year for us, as for so many community organisations - for our staff, volunteers and the communities we live in and receive our services.

During the first lockdown we had to close the Community Nursery; Charity Shop and Community Facilities at The Arches; Dial A Ride and Minibus Trips; and outreach projects such as Cooking Club, Memory circle and face to face Good Neighbours befriending.

Instead we redeployed key staff to address the situation we found ourselves in supporting vulnerable and often fearful people in social isolation, many who were shielding.

Our driver Billy took over most of the three times daily dialysis runs to our nearest hospital as well as delivering prescriptions and shopping. We created a list of people in need and stayed in regular phone contact – either to receive requests for shopping and prescriptions or for a reassuring chat. Volunteers signed up to help with the shopping and deliveries, to deliver hot meals from a local community café and to provide services such as dog-walking and gardening. We worked in close partnership with other organisations such as Rhayader Home support and the PAVO Community Connectors to make sure no-one was forgotten. We formed a partnership with Rhayader Town Council to ensure all residents had up to date information via a Facebook page and monthly bulletins delivered to their doors.

Some of the time our staff worked from home for their own safety and to avoid travelling, but our volunteers were out on the frontline from day one, and the staff returned to the office as soon as we could following strict Covid guidelines.

Organising all that was involved with this and ensuring the safety of staff and volunteers was an enormous challenge to me and the team, with numbers depleted by the necessary furloughing of some staff during lockdowns.

Finance was also a huge challenge – we were suddenly without any generated income and also unable to carry out the obligations of our funding agreements. This also coincided with the end of our Community Fund grant; our major source of funding for the past four years. Major funders turned their attention to Covid relief and recovery leaving us in a potentially precarious position for our core organisation funding

However, grants became available for new and adapted services in the wake of Covid, and our existing funders were both flexible in how we reassigned funds and in providing additional funds for the added expenses such as PPE. Powys County Council were a lifeline with their Rate Relief support grants. The furlough scheme meant the Community Nursery stayed afloat during their closure.

Consequently, we ended the year in a financially healthy position which will support us through the coming year and has given us time to search for our next major grant.

Coming out of lockdown we developed several of the services started during lockdown – Dial A Delivery and an independent Foodbank. We re-fashioned Memory Circle to be more inclusive as Memory Lane; activities started in April 2021. We re-designed the Meeting Room as more informal space for social meetings and training – in the new virtual environment long-distance ‘table’ meetings have become a thing of the past. We turned a large office into a space with three socially distanced desks for home workers to have somewhere to escape to or arrange meetings with colleagues or clients. The Charity Shop had a make-over – which has really paid off as income rose significantly in between lockdowns.

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We conducted two major community engagement exercises – one from Eileen Murphy associates to both evaluate the Community Fund and produce a more general Strategy document for the trustees and our own Community Engagement survey using a variety of methods to gain the views of our community. Some of the results will appear later in this report.

During the year we have supported our community through one of the toughest years and I am extremely proud of the part played by staff and volunteers with the support of our trustees and funders. We emerge strong and resilient and in a position to look forward to a positive future for The Arches and Rhayader Community Nursery.

Pippa Boss

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This falls into two categories – help during lockdowns and then coming out of lockdowns into a changed environment.

For the initial response to provide Covid relief we were supported by the C-Sert Emergency Fund, Lottery Community Fund and Powys County Council, and developed services appropriate to the need.

For the second phase we had financial support from the Moondance Foundation, Princes Countryside Fund and the WCVA Voluntary Services Recovery Fund which enabled us to

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From the chemist to the client…..
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See for Covid Relief statistics

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Our four-year Community Fund grant for transport development came to an end in March 2021. We had reached most of our targets in year three of the grant, and with the support of the Community Fund deployed staff and resources toward Covid Relief.

Community Car was a lot quieter during 2020-21 due to Covid This is reflected in the table below showing lower figures for this year.

Year: Total trips: Total miles
travelled:
2020/21 1732 60,357
2019/20 2449 110,851
2018/19 2823 118,587
2017/18 2918 89,800
2016/17 1796 68,624
2015/16 1414 48,172

During lockdowns we provided dialysis transport and occasional emergency doctors’ appointments only. Between lockdowns we provided reduced journeys for non-emergency patient transport on behalf of Wales Ambulance Service Trust (WAST) and the majority of all Community Car bookings for the year were for WAST.

Community car bookings started to get back to normal levels about half way through the year.

Breakdown of community car trips Powys Hospitals – 1481 Rest of Wales Hospitals - 23 Hospitals in England – 112 Local GP/dentist/optician – 31 Builth Wells vaccination centre – 56

Dial A Ride ceased completely during lockdowns and all of our Dial A Ride members were staying at home.

We quickly adapted to delivering a new service for our members through Dial A Delivery, delivering prescriptions and food to people at their homes, and also library books and Foodbank parcels on request.

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Carys the Caddy
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The quieter Dial A Ride service during 2020/21 is reflected in the figures below:

Year: Total Trips:
2020/21 611
2019/20 3,470
2018/19 2,574
2017/18 2,506
2016/17 2,914
2015/16 3,021

The breakdown for Dial A Ride trips is as follows:

In town shopping/social/visiting/leisure: 425

In town GP/Dentist/other health: 186

The deliveries for Dial A Delivery during the year:

Prescriptions: 152

Food shopping: 190

Other (Foodbank, Library books, takeaways, ‘walk assist’ requests): 42

This service was especially busy during the first lockdown. It has been offered throughout 2020-21 and we will continue to offer it while we have funds to do so.

Archie the minibus had a very quiet year during 2020-21

We only did trip during the year - to Penbont House in The Elan Valley in December 2020.

We made two journeys as this was the only way to take some of our members for a much needed trip out while complying with the social distancing rules at the time.

Bob the bus was used regularly to deliver lunches from the community café, driven by volunteers.

TRANSPORT INCOME

Year DAR fares &
membership		 Minibus hire
Trips fares		 WAST Total
2020/21 **2,992 ** 24 **8,504 ** 11,520
2019/20 11,469 5,269 10,379 27,117
2018/19 9,344 **2,897 ** 8,233 20,474
2017/18 **6,582 ** **1,794 ** 5,312 13,688
2016/17 8,289 1,740 3,950 13,979

As expected generated transport income for 2020-21 was well below the previous year due to Covid preventing us from carrying out our normal service.

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We were fortunate to be successful in getting grants to enable us to deliver Covid related transport services such as Dial A Delivery which enabled us to cover salary and transport costs.

2021-22 has started promisingly with us being able to get back to more normal services and generating a good income through community transport.

Shop Sale Figures

YEAR INCOME
2020/2021 £4908.14
2019/2020 £9869.09
2018/2019 £12418.08
2017/2018 £13292.72
2016/2017 £14380.76

The shop was only open for 5 months this year. However, as figures show it has done comparatively well in the remaining months considering the challenges that have been faced.

Prior to re-opening the shop after the first lockdown we used the opportunity to invest in improving the shop layout – purchasing new central shelving and upgrading existing infrastructure. The shop is now less cluttered and more attractive with improved health and safety and allows for social distancing and other Covid regulations such as signage and a screen for the till area.

Coming out of the first lockdown the hub was busy. We were giving a lot of emotional support to some of our older clients who had been really struggling with isolation and loneliness. The lockdown had really taken its toll on their all-round health and wellbeing. We noticed this particularly with those who had already been dealing with the early stages of memory loss. It became apparent during the autumn and winter months that there was a need for a “drop-in” for lonely or isolated people to see a friendly face, have a chat and some reassurance of someone just being there for them. Our community hub started to fill that gap. In some cases, we were liaising with other agencies or relatives who lived at a distance as we had become the central point of support.

During this time our community support staff renewed First Aid and Safeguarding training and Natalie undertook Benefits Advice training so we can now offer this alongside other support and particular to foodbank recipients.

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After securing the funding we started planning to launch our own independent foodbank for Rhayader. We researched other independent foodbanks and came up with our own guidelines and criteria. We wanted to adopt an individual approach to each client and by being independent we can take each case on an individual basis and are not so constricted by limits of how many food parcels or number of referrals within a specific amount of time, and can adjust what they contain to suit the recipient.

The service has been well received and incredibly supported by local individuals, organisations and businesses, with both product and financial donations.

Powys County Council have given us additional funding for women’s toiletry essentials and we are a member of the IFAN (Independent Food Aid Network) who they have been generous in supporting us to set up a healthy food box scheme which will be launching towards the end of 2021.

The Arches co-ordinated a rather different ‘A Very Rhayader Christmas’ in 2020.

By working with other members and groups in the community we managed to spread a little festive cheer with a cake competition, Christmas tree decorating contest and a Festive Coffee morning in the shop. We also helped facilitate the generosity of Rhayader’s Secret Santa who bought vouchers from local businesses to distribute to residents either nominated for their wonderful support in the community or to those who have had a particularly tough year and in need of a treat. Festive Food parcels were delivered to 20 households and Café vouchers to 20 more thanks to a grant from Western Power Distributions’ ‘In this Together’ Community Fund.

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Del the Elf delivers Festive Food
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Ty Morgan’s Bar and Bistro cooked and delivered 130 free pre-Christmas dinners for the over 65s. We phoned around all of our members to see if they wanted a meal; we didn’t want any of our members or clients to miss out on a free Christmas dinner!

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We have produced a new eye catching leaflet that gives a brief overview of everything we do. Volunteers have been busy delivering the leaflet to homes within Rhayader. We have had a great response with many new enquiries about our services, particularly the Good Neighbours scheme.

Our digital profile through the website and social media is continually increasing

Social Media Analytics – The Arches Facebook Page

Total Page Likes 504 Total Followers 511 Total Reach 5249 Total Engagement 267 Website Site sessions 457 Unique visitors 309

Grateful thanks to Rhayader Town council for a grant to paint the frontage of The Arches and to Elan Valley trust tenants fund for a generous donation towards our Covid recovery and support for residents of the Elan Valley

Official opening of Rhayader Foodbank by the Mayor Cllr Jane Narborough. Also in the photo is Lee, assistant manager at the Spar supermarket - one of the collection points, Volunteer Linda and CO Pippa

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We were without a dedicated volunteer coordinator for most of the year after Lynda Birch left - our thanks to her and we wish her well for the future.

The first lockdown attracted 74 volunteers signing up to help and 7 community organisations and businesses. The number tailed off as people returned to work or previous commitments but it all helped to raise the profile of volunteering!

Volunteers were engaged with:

After Lynda’s departure Natalie took over the administration and monitoring of the volunteer co-ordinating role on return from furlough in September 2020, after training from PAVO on the information needed to gather and record for monitoring purposes.

We have created a system to log all new volunteer enquiries, placements (including young volunteers) and new volunteer opportunities. However, PAVO requirements seem to be changing all the time and getting more onerous and it has been quite challenging to keep up with as we can only allocate limited resources considering the level of funding.

Volunteering figures 2020/2021:

Number of people supported into volunteering: 84

Number of new volunteer placements: 46

Although we were unable to run any Volunteer Events, we kept in touch with all our volunteers and all our drivers received small Christmas presents.

One of our volunteers, Del Ho-Sang, received two awards this year in recognition for her incredible hard work and dedication.

We nominated her as Rhayader’s Citizen of the Year and were delighted when she was announced as the winner.

She was also chosen as a Senedd Community Champion by Kirsty Williams, our local MS at the time. She was invited to the Senedd with husband Roger to receive her award.

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This year has been a busy and challenging year for the nursery. There have been many changes during the year predominantly brought about by the Covid pandemic.

Throughout all of this, our parents and families have been very supportive and understanding; dealing with the constant changes to guidelines and the new routines and regimes we have had to put in place. The staff team have worked extremely hard throughout and have kept their spirits up, ensuring nursery remains a fun, stimulating and safe environment for all of the children in our care. The nursery had to close from April through to September. During this time, staff were furloughed, but still came in on a voluntary basis to nursery to clean, re decorate and prepare to reopen.

Kim and Sarah were both on maternity leave. Kim and Ben welcomed a baby boy, Henry, in March and Sarah and Jamie a baby boy, Harry, at the end of August. Sarah did not return after maternity leave; we wish her well after so many years at the nursery – and she will help out as bank staff from time to time. We welcomed a new Nursey assistant, Kelly Lewis.

For the re-opening of the Nursery, there has been a re-structure of the Nursery management. In agreement with Kim, the role of Deputy Manager has been dispensed with; Sharon and Emily are working as joint managers; Donna as Senior Supervisor and Duty Manager and Rhiannon and Kim as Supervisor and Duty Managers.

During lockdown the Nursery building had a bit of a makeover thanks to voluntary time given by Donna and Sharon who painted the kitchen and main room. The grounds too, had some attention. We are very grateful to Gemma Davies and Sue Peters for the donations of top soil and plants which have brightened up the front of the nursery.

Staff returned to nursery for training, cleaning and set up preparation from the beginning of September and the children returned from Monday 7[th] September. We currently have 43 children registered with us and a constant waiting list of children waiting to start.

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Since reopening, all staff, parents and children have adapted very well to all the changes implemented within the Covid guidelines. The Covid policy, procedures and risk assessment are under constant review and amended regularly with any new government guidelines set out. We have reduced some of the resources freely available for the children to use throughout the day, with all resources being sterilised at the end of each and every day. We are also making the most of the outdoor play areas as much as possible, with staff currently researching new activities to include in the outdoor space.

Staff have all been carrying out Covid RAT Lateral Flow tests twice weekly since March. All staff have now also had their Covid vaccination. This gives us all a little bit of peace of mind and staff are feeling more confident and safe knowing that we are all being tested regularly.

In March we had a visit from Rhian Duggan, the High Sheriff of Powys, when she presented Sharon with an award in recognition of great and valuable services to the community. Well-deserved and we are all very proud of her.

We haven’t been able to run the usual fundraising activities this year, but we have managed a few. In November we ran a lucky square competition with the proceeds going to BBC Children in Need. In December we had a week of Elf activities competition to raise funds for Alzheimer’s society. We also organised a Valentine’s day themed lucky squares

and an Easter lucky squares with proceeds going to the nursery and British Heart foundation.

This last year has been very hard. Some weeks we have struggled for staff, with several staff being off at the same time isolating or for other reasons. Even though times have been tough, as always, the staff team have worked extremely hard, pulled together, supported each other and everyone has been willing to change days and work extra hours as and when needed. Everyone is putting in a great deal of effort and nursery remains a happy, fun and safe place to be and this is much appreciated. Thank you too for the support of all our children’s parents and families.

We are all looking forward to the year ahead, with lots of exciting ideas and fundraisers to look forward to and being able to do a lot more once restrictions ease further.

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RHAYADER AND DISTRICT COMMUNITY SUPPORT LIMITED

STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2021

Total Total
Funds Funds
Unrestricted Restricted Year Ended Year Ended
Funds Funds 31/03/2021 31/03/2020
£ £ £ £
INCOME
Donations and Legacies 9,952 2,504 12,456 4,709
Charitable Activities 154,954 199,044 353,998 300,487
Other Trading Activities 9,472 - 9,472 19,714
Other Income 25 - 25 290
Investment Income 225 - 225 90
____ ____ ____ ____
TOTAL INCOME 174,628 201,548 376,176 325,290
____ ____ ____ ____
EXPENDITURE
Costs of Raising Funds - - - -
Charitable Activities 116,895 168,303 285,198 321,967
____ ____ ____ ____
TOTAL EXPENDITURE 116,895 168,303 285,198 321,967
____ ____ ____ ____
NET INCOME/(EXPENDITURE)
BEFORE TRANSFERS 57,733 33,245 90,978 3,323
Transfers betw een funds 8,783 (8,783) - -
____ ____ ____ ____
NET INCOME/(EXPENDITURE) AND NET 66,516 24,462 90,978 3,323
MOVEMENT IN FUNDS FOR THE YEAR
Total Funds brought forw ard 163,453 327,023 490,476 487,153
____ ____ ____ ____
Total Funds carried forw ard 229,969 351,485 581,454 490,476
____ ____ ____ ____

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RHAYADER AND DISTRICT COMMUNITY SUPPORT LIMITED

BALANCE SHEET AT 31 MARCH 2021

FIXED ASSETS
Intangible Assets
Tangible Assets
CURRENT ASSETS
Debtors
Cash at Bank and In Hand
LIABILITIES
Creditors falling due w ithin one year
NET CURRENT ASSETS
NET ASSETS
THE FUNDS OF THE CHARITY
Unrestricted Income Funds:
General Funds
Designated Funds
Restricted Funds
TOTAL FUNDS		 £
£
£
£
1,123
1,497
338,789
355,094
339,912
356,591
9,938
15,124
240,403
129,082
250,341
144,206
(8,799)
(10,321)
241,542
133,885
581,454
490,476
209,969
143,453
20,000
20,000
229,969
163,453
351,485
327,023
581,454
490,476
2021
2020
209,969
20,000

STATEMENT BY TRUSTEES

The attached summarised accounts are a summary of information extracted from the annual accounts and contain information relating to both the statement of financial activities and the balance sheet.

These summarised accounts may not contain sufficient information to allow for a full understanding of the financial affairs of the charity. For further information, the full annual accounts and Trustees’ Annual Report should be consulted, copies of which can be obtained from The Arches.

The full annual accounts have to be subject to external examination by an independent examiner and received an unqualified report.

The annual accounts were approved by the Trustees on 3 November 2021 and will not be submitted to the Registrar of Companies or the Charity Commission until after the Annual General Meeting on 3 November 2021.

J Mathews Treasurer for and on behalf of the Trustees

3 November 2021

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1. Evaluation of ‘Community Connections’

2. Strategic Review

3. Community Engagement Survey

1 Excerpts from evaluation of ‘Community Connections’

Purpose of the COMMUNITY CONNECTIONS Project

The project’s purpose is to consolidate and develop community transport services and to expand into new markets and provide for more beneficiaries. In addition, the project planned to develop new service for older people with early stage dementia and to attract young people into its services and to act as volunteers.

The project is part of a strategy to make the community transport service more sustainable in the long term. Community transport is a corner stone of the projects and services offered by The Arches.

Outcome 1: Community Transport scheme generating income to sustain the service and

increase people’s ability to access services, facilities and improve independence

There is clear evidence that the Project has met Outcome 1, evidenced in the following areas

Improved Independence

“I have found The Arches very helpful. I feel much happier when I can go on the trips and go shopping. I feel safe too because I have got to know the drivers. The trips took us to lots of nice

places – I wouldn’t be able to go to these places without these trips.”

Increased inclusion and building connections

“Keeping people together – I have lived in many areas in Wales – and this is the first time that I have been more involved. This community and The Arches are a COMMUNITY! The community welcomes what The Arches is achieving.”

Improved wellbeing

“I have learnt that I have enjoy getting out into the community, talking to people and assisting people to get from one place to another

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An excellent community asset

“I am a volunteer driver. The project is for the community – the community know The Arches as the place to go for help, they can get lifts to places, Dial A Ride and the volunteer cars take people to the surgery etc…. I was suffering from a lot of depression before I moved here and getting involved saved my sanity. It has been very good for the volunteers as well as the clients. The community really sticks together because they have The Arches for help or if The Arches can’t help, they will know who can.”

Increased ability to access services

“My husband needed to get to the hospital in Shrewsbury. For a while we were going on the train, and then we found out about the service. We used the community car for appointments. He was in and out of hospital for a while and I used the community car to visit him in Shrewsbury and Aberystwyth. The service was fantastic, always on time and they waited as long as you wanted before bringing us back. I couldn’t believe it!”

Outcome 2: Older people and especially those with dementia are accessing support to safeguard their well-being and inclusion.

There is clear evidence that the Project has met Outcome 2, evidenced in the following areas

Accessing support

The Dementia Connections project has contributed to greater dementia awareness in the community. The Arches has begun work on making Rhayader a dementia friendly town and hopes to able to do more on this in the future. Dementia Connections has been well received by clients, carers and other professionals.

Wellbeing and Inclusion: The Memory Circle

“A couple bring their elderly who has dementia to the Memory Circle. She said that she got a lot out of the group and felt she was in a safe place. Memory Circle provides their mother with a worthwhile activity whilst they are able to take a break”.

Outcome 3: Young people from rural communities are able to access more and new opportunities that involve social, educational and physical development.

There is evidence that the Project has worked towards meeting Outcome 3:

Before the evaluation, The Arches had identified that the Youth Connections part of the project was finding it hard to meet its outcome. The Arches worked with the Lottery to re-negotiate the KPIs for Youth Connections. It was proving difficult to engage with individual young people directly and therefore the focus of the project changed to working with youth organisations rather than individuals.

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The revised Youth Connections has had successes. Schools and youth organisations have been able to offer children and young people access to opportunities by using the Community Transport. Youth groups have been on trips and the local school has used community transport to take pupils for sporting and cultural activities.

The Arches seeks to encourage more youth involvement by attracting young volunteers.

Organisational benefits of the Connections Projects

As a result of the Connections Project there have been a number of additional positive benefits for the whole organisation. Community transport has been at the core of the organisation and having this increased strength from Community Connections has enabled other projects to grow in strength. Some of the other organisational highlights are shown below.

Higher Profile

RDCS reports that they have a higher profile and are now more visible in the town. The project has enabled the organisation to build new relationships with organisations and businesses in the community. The Connections Project has offered opportunities for The Arches to forge partnerships to deliver joined-up work.

“We have embedded ourselves in partnership with other organisations and are highly regarded. When Covid came along we were able to pick up the phone and work with people. We have shared clients and shared contacts. It shows that when a crisis hits the community, we can all work together.” (CO)

Relative financial stability

The Lottery grant has given relative financial stability to The Arches. The funding has strengthened overall organisational income and a number of Trustees have said they have greater fiscal confidence. The funding has enabled the organisation to bring in additional funding for other services.

Volunteers

The organisation now has more community transport volunteers and volunteers have had more training. As a result of the Connections Project, there is a perception that the volunteer drivers feel more of a sense of being part of an organisation. They are a significant part of the community and are doing an important job.

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2 Strategic Review

Concluding in revised Core Values and Strategic Goals

Core Values

The organisation is built on four core values and strives to meet these values in everything it does - the services it provides, the way it manages its staff and volunteers and how the Trustees govern the organisation.

1. Inclusive and person centred

2. Professional and compassionate

3. Community cohesion

4. Can-do attitude

Strategic Goals

To meet its charitable objects, The Arches strives to achieve the following strategic goals:

  1. Enable people to age well and remain independent and to make informed decisions for themselves so they can live their lives as they want to.

  2. Reduce loneliness – especially for people who cannot drive or who have stopped driving.

  3. Build relationships with and within the community to encourage self-help – helping people help others.

  4. Increase community cohesion – by keeping people together and supporting community participation and volunteering.

  5. Enhance well-being – enabling people to live fulfilling lives in a sustainable way, or to relieve poverty and distress.

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3 Community Engagement Survey

We devised an online survey using the Survey Planet platform to engage with the community in order to help us improve our services and develop new ideas and projects.

As of March 30[th] 2021 we had 57 participants

Survey advertised on The Arches Website, Arches Facebook profile and page, Rhayader Foodbank Facebook page, Rhayader Town Council Facebook page and website and by targeted individual phone calls

20 surveys printed out and distributed for those who do not use IT or social media.

Use of new technology: Chromebook and tablets used during face to face surveys. Camera used for Memory Lane and Mini Bus trips.

Community Engagement Survey Questions

Transport

  1. If you have used our Dial-A-Ride transport service, how would you rate it?

  2. If you have used our Dial A Delivery service, how would you rate it?

  3. If you have used our Community Car transport service, how would you rate it?

  4. If you have ever been on one of our Mini Bus Trips, how would you rate it?

  5. If you have used our Mini Bus Hire service, how would you rate it?

If you haven’t used our transport services:

  1. Would you ever use our Dial A Ride transport membership scheme? (Which brings people into Rhayader for any purpose in a wheelchair accessible vehicle.)

  2. Would you ever use our Dial A Delivery service for deliveries of prescriptions, shopping, library books and more?

  3. Would you ever use our Community Car Scheme for health and social related transport outside of Rhayader by volunteer drivers?

  4. Would you ever book to go on one of our Community Mini-Bus Trips?

  5. Would you consider using our Mini-Bus Hire service? (Available to all local non-profit organisations)

  6. What other transport services would you be interested in?

  7. Do you have any suggestions for additional transport services we may be able to offer?

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Volunteering

  1. If you volunteer through Rhayader & District Community Support (The Arches):

please rate your experience of accessing volunteering information :

please rate your experience of the volunteer recruitment process :

please rate your experience of the support received from The Arches team :

please rate your experience of the volunteering placements and activities :

please rate your overall experience of being a volunteer :

OTHER SERVICES

Have you used any of our other services? (Please circle)

Memory Circle Cooking Club Support Services Advice and Information One to One Support

Foodbank Meeting Room Hire

  1. Do you have any comments or suggestions regarding our current services?

  2. Are there any other services or support you would like to see us offering the community?

  3. Did you know that we are a self-financing charity set up solely to support and enhance the lives of all people in Rhayader?

  4. How do you find out about what Rhayader & District Community Support (The Arches) are doing?

COMMUNITY SHOP

18. How often do you shop in our Community Shop?

  1. If you have shopped in our community shop:

how would you rate your experience of the customer service?

how would you rate the shop displays and layout?

how would you rate the products and goods?

how would you rate the prices?

  1. How old are you?

  2. What is your gender?

22. How long have you lived in Rhayader?

  1. If you were not born here, what brought you to Rhayader?

  2. What new services would you like to see us offering the Rhayader community?

  3. Is there anything we could do differently when it comes to current service provision?

24

Annual R•port 2020-21 fthayl￿r & Dlstrkt Community Support The Archeg, West streel Rhayader iD6 5A9 Tel: 01597 810921 vwNw.theorchesrhayader.com COVID RESPONSE 192 Prèseripuon bogs Foodbank Parcel¥ Tokoowoy ¢dloct9d & dglFvered deliver￿1 oi colwod dellve Llbrary 1X￿k ddiver Wolk A$3i8l requests ddivgrig8 We dellveied hot rn￿19 to 37 households twlce o wwk duflng lockdown People Ilsted as 'vulnerable' Of 'shloldlng durlng lo¢kdown W• mad• r•gulor'Trtlar•' phon• ¢all8 to mgny ol th••• p•opl• and asslBt•d wlth %hopplng. pv•KrlptlonT. toodbunk parc•l8 and oth•r rnqu•¥ts T•l•phon• B•lrl•ndlng 13 Volunt•ors rnCFultod Isolot•d r•sld•nts i•t up wlth rngultsr h￿rI￿￿1n9 1olephon¢ ¢(thi 74 10096 . were er. Indlvldual volun1•• gn•d up Irliry wrth Fccd prnTrry ..AB SJpy+ NE+wcrt Communlty Organlsotlo 9Sgrffjd up re¥cr 2000 IAknrrkn pe(f* ¢ .IILg/+o VOlun￿r hours 25

Foodbank 34 Food Porc•ls issu•d 30 morn1)￿ h(xl u Ty '•if ¢ Mofgun $ Cbfl$trnos dlnn•r y)J 20 calé ery effrth I rr¥ ". ' MTg lyd Pej s 50 IAY th my 20 F•sthrn frA>d p¢Jrc•l$ 56su•d or¢ rf My Ifc e currertiy have re9lStered èt our cornftwnity nursery: 20 under two's 13 two year olds three yeèr 01<16 With b cofistènt waitin9 list of chilthen waitin9 to stèrt. Communlty Transport Community Car Trips Dial A Ride HospiEa¥in Pws Shoppk¥lSorl•llVtsftlnWLdsure 425 owaL5 nthe rest ofWaSEs 23 Fspth15 h Entsnd 112 GPID•n¢knV•th•r h￿1th 186 LC<at GPIDErnsv¢ther h￿llh 31 IW 3fy) ￿ IOD 5 rilih Weusvaccwilcrf Centie 56 500 he Archts Syprty yw 26

YOUR LOCAL CHARITY

Rhayader & District Community Support www.thearchesrhayader.com The Arches, Rhayader, Powys. LD6 5AB 01597 810921 info@The Arches.org.uk Registered Charity No. 1113768 Company No. 5672088

27

Charity Number: 1113768 Company Number: 05672088

RHAYADER & DISTRICT COMMUNITY SUPPORT

ANNUAL REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2021

CONTENTS

Page
1 Legal and Administrative Information
2 – 4 Report of the Trustees
5 Independent Examiner’s Report
6 Statement of Financial Activities
(including Income and Expenditure Account)
7 Balance Sheet
8 - 15 Notes to the Financial Statements

RHAYADER & DISTRICT COMMUNITY SUPPORT LEGAL AND ADMINISTRATION INFORMATION

TRUSTEES: Ronald Downey (Chair) Jon Matthews (Vice Chair and Treasurer) Catherine Lea (Secretary) Kelvyn Curry Roy Davies Justin Lingard Deborah Price Peggie Manton Alinda Tyler Gill Williams (Town Council representative) COMPANY SECRETARY: Philippa Boss REGISTERED OFFICE: The Arches West Street Rhayader Powys LD6 5AB REGISTERED COMPANY NUMBER: 05672088 REGISTERED CHARITY NUMBER: 1113768 INDEPENDENT EXAMINER: A C Jones Andrew Jones & Co Chartered Accountants The Old Surgery Spa Road Llandrindod Wells Powys LD1 5EY

RHAYADER & DISTRICT COMMUNITY SUPPORT

REPORT OF THE TRUSTEES FOR THE YEAR ENDED31 MARCH 2021

The Trustees present their annual report with the Financial Statements of the company for the year ended 31 March 2021.

The Financial Statements comply with the Charities Act 2011, the Companies Act 2006, the memorandum and Articles of Association, Accounting and reporting by Charities: Statement of recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2015) and the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102).

OUR PURPOSES AND ACTIVITIES

The objectives of the charity are to promote all or any purposes for the benefit of the community in Rhayader and District deemed by law to be charitable and in particular, the advancement of education, the furtherance of health and the relief of poverty, distress and sickness.

PUBLIC BENEFIT STATEMENT

The charity has complied with its duty as a charity and has throughout the year publicised the information and support that is available to the community in Rhayader and District.

FINANCIAL REVIEW

Total Income in the year was £376,176 compared to £376,290 in 2020. Expenditure decreased in the year to £285,198 compared to £321,967 in 2020.

Net income for the year was £90,978 compared to Net Income of £3,323 for the previous year. The net movement in funds were net income for Restricted Funds of £24,462 (2020 – net expenditure of £10,957) and net income for Unrestricted Funds of £66,516 (2020 – net income £14,280). A detailed breakdown of Income and Expenditure is provided in the notes to the Financial statements.

Reserves Policy

The Trustees have established a policy whereby the unrestricted funds not committed or invested in tangible fixed assets, or held in designated funds, (‘the free reserves’) held by the Charity should be approximately six months of unrestricted resources expended which is estimated at approximately £150,000 (2020 - £150,000). At this level the Trustees feel they would be able to continue the current activities of the Charity in the event of a significant drop in funding. The actual free reserves at 31 March 2021 were £175,031 (2020 – £105,193).

PLANS FOR THE FUTURE

ACHEIVEMENTS AND PERFORMANCE

Chair’s Report

This Annual Report will cover the unusual opportunities to serve our community during Covid in response to the restrictions placed upon all communities.

With lockdown beginning in April 2020, all but a few areas of The Arches everyday activities ceased up until July 2020, and then in November 2020 ceased again for a short time.

Although limited with the normal year’s activities, we were able to offer support in other ways crucial to peoples well-being.

RHAYADER & DISTRICT COMMUNITY SUPPORT

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021

Chair’s Report (Continued)

Our Dial A Ride service was re-deployed transporting patients for regular dialysis and delivering prescriptions and shopping for shielding and isolating households.

Many volunteers signed up to help and we would especially like to give thanks to Del Ho Sang for the many hours she worked tirelessly for so many members of our community.

Other volunteers helped with delivering hot meals prepared by a local charity; gardening and dog-walking; telephone welfare calls and befriending; preparing and delivering information bulletins to keep the community in touch with what was going on.

Many of the workforce were on furlough during the lockdowns but still offered volunteer support as they were allowed to.

The remaining staff team were magnificent during the lockdowns, working from home a lot of the time and putting themselves ‘on the frontline’ and we thank them for the way they adapted to the circumstances and the extra effort involved.

Special thanks too to Sharon Morris and the Nursery team; they worked above and beyond to be able to re-open a Covid-safe Nursery after six months’ closure and to support and re-assure parents throughout.

We continued to hold our trustee meetings through zoom, so all the trustees have been made aware of the activities of The Arches during the year and have supported the staff and volunteers.

Our Funders were very generous and flexible throughout the pandemic and we thank them for their unwavering support.

LEGAL AND ADMINISTRATION

Legal and administration details are given on page 1.

GOVERNING DOCUMENT

Rhayader & District Community Support Limited is a company limited by guarantee and a registered Charity governed by its Memorandum and Articles of Association. The governing body of the charity is known as the board of directors (trustees). Under those Articles of Association, the board of directors are elected annually by the members of the Charitable Company attending the Annual General Meeting. The board elects from itself a chair, Vice chair, Secretary and treasurer at the first meeting following the Annual General Meeting.

ORGANISATION

The Trustees administer the charity with the assistance of the Manager appointed by the Trustees who manages the day-to-day operations of the Charity.

RISK REVIEW

The Trustees have conducted their own review of the major risks to which the Charity is exposed and systems have been established to mitigate those risks. These procedures are periodically reviewed to ensure they still meet the needs of the Charity.

TRUSTEES’ RESPONSIBILITIES

The Trustees, (who are also directors of Rhayader & District Community Support for the purposes of company law) are responsible for preparing the Trustees’ Report and the Financial Statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare Financial Statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these Financial Statements, the Trustees are required to:

The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that

the Financial Statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

RHAYADER |& DISTRICT COMMUNITY SUPPORT

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021

TRUSTEES’ RESPONSIBILITIES (CONTINUED)

The Report of the Trustees has been prepared in accordance with the Statement of Recommended Practice - Accounting and Reporting by Charities (SORP 2015) and in accordance with special provisions of Part 15 to the Companies Act 2006 relating to small companies.

Approved by the Trustees on 3 November 2021 and signed on their behalf by:

Ronald Downey Chair

RHAYADER & DISTRICT COMMUNITY SUPPORT

INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF RHAYADER AND DISTRICT COMMUNITY SUPPORT

I report on the accounts of the Charitable Company for the year ended 31 March 2021, which are set out on pages 6 to 15.

Respective Responsibilities of Trustees and Examiner

The Charity’s Trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The Charity’s Trustees consider that an audit is not required for this year under Section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed. The charity’s gross income exceeded £250,000 and I am qualified to undertake the examination by being a qualified member of the ICAEW (the Institute of Chartered Accountants in England and Wales).

Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to:

Basis of Independent Examiner’s Report

My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as Trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and, consequently, no opinion is given as to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the statement below.

Independent Examiner’s Statement

In connection with my examination, no matter has come to my attention:

to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts be reached.

A C Jones BSc (Econ) FCA Andrew Jones & Co Chartered Accountants The Old surgery Spa Road Llandrindod Wells Powys LD1 5EY

3 November 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2021

The statement of financial activities includes all gains and losses recognised in the year.

All incoming resources and resources expended derive from continuing activities.

The notes on pages 8 to 15 form an integral part of these Financial Statements.

RHAYADER & DISTRICT COMMUNITY SUPPORT

BALANCE SHEET AT 31 MARCH 2021

For the year in question, the charitable company was entitled to exemption from an audit under section 477 of the Companies Act 2006.

The members have not required the charitable company to obtain an audit of its accounts for the year in question in accordance with section 476 of the Act.

The Trustees acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of the accounts.

Approved by the Trustees on 3 November 2021 and signed on their behalf by:

J Matthews Treasurer

Company Number: 05672088

The notes on pages 8 to 15 form an integral part of these Financial Statements

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

1 ACCOUNTING POLICIES

Basis of Preparation

The Financial Statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) – (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102) and the Companies Act 2006. The charity is not required to prepare a Statement of Cash Flows.

The charity constitutes a public benefit entity as defined by FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s).

Preparation of Accounts on a Going Concern Basis

The trustees consider that there are no material uncertainties about the charity’s ability to continue as a going concern.

Exemption from Preparing a Cash Flow Statement

The charity opted to adopt Bulletin 1 published on 2 February 2016 and have therefore not included a cash flow statement in these financial statements .

Incoming Resources

Incoming resources including capital grants for the purchase of fixed assets are included in full in the Statement of Financial Activities when these are receivable.

Income represents amounts receivable in the year for income for donations, grants, therapy receipt donations, fund-raising, subscriptions including life memberships and interest received.

Incoming resources in the form of donated assets have been included in the Income and Expenditure Account at a reasonable estimate of their value and capitalised where appropriate

Resources Expended

Resources expended are accounted for on an accruals basis inclusive of VAT which cannot be recovered. Expenditure is directly attributable to specific activities and has been included in cost categories of costs of generating funds, charitable expenditure provision of hospice and governance of the Charity. Where costs cannot be directly attributed to these categories in respect of administration expenses, it is estimated based on activity levels that 90% of these costs are attributable to direct charitable expenditure and 10% to governance.

Intangible Assets

Amortisation has been provided on Intangible Assets to write off the costs of Website costs over its estimated useful life of 5 years

Tangible Fixed Assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life:

Freehold Property 0% on cost (previously 1% on cost) Leasehold Property 5.263% on remaining cost (previously 1% on cost) Office equipment 10% on cost Computer Equipment 25% on cost Motor Vehicles 25% on cost

The rate of depreciation has been changed to Nil% as the residual value of the Freehold Property is considered to be at least equal to the carrying value of Freehold Property in the Financial Statements and therefore no depreciation has been provided on the building as this would be immaterial.

The rate of depreciation of the Leasehold Property was changed in the year ended 31 March 2019 to 5.263% to write off the cost over the remaining term of the lease of the land which is for 25 years from 2012.

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Voluntary Help and Gifts in Kind

No value has been put on the voluntary help received during the year. There are also numerous small gifts that cannot be quantified.

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid after taking account of any trade discounts due.

Cash at Bank and in Hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Creditors and Provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

Accounting for Separate Funds

The financial statements of a charity must differentiate between restricted and unrestricted funds.

Restricted funds are funds subject to specific conditions, imposed by the donor or by the specific terms of the charity appeal less amounts expended for these purposes. Designated funds are income funds of the Charity which have been set aside for specific purposes, less amounts expended for these purposes. Unrestricted funds are all the other funds of the charity.

Pensions

The charity operates a defined contribution pension scheme for its employees. The assets of this scheme are held separately from those of the charity, being invested with insurance companies. Pension costs charged in the Statement of Financial Activities disclosed in note 8 represent contributions payable by the charity in the year.

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

itrrestricted R&tricted F￿d% Èetw nIhe￿ ae T￿sferr1 Core costs frrKn l￿eStr￿ted Fwd5 to RGtn"cted Furds.. Tr￿Sfer￿ Urystrital tu Rstrictal Fux 8833 18.8331 i￿) 50 8783 1&7831 STAFF cl￿Ts w& an &¥aJe d 16 ixlLthYJ pat-tnEIZJZJ. 17) dfftjlheyw. WI￿Se cc6ts were 1,933 6789 3609 199216 8040 3620 Enpluyer5 Staf Per6i¢J) C(6ts 212331 21Q876 IBLE F￿￿A￿￿s Trta C05t Atl Aryil 20 1,871 1.871 At31 ￿￿rch 3J2L 1,871 1,871 ArnLYilsalon Atl Awil 201) C￿r￿f{rtheye 374 374 374 374 At31 Varch 3J 748 748 B(x>k V￿e At31 fvÈrch 121 1,123 1.123 At31 fvÈrch ZJZJ 1,497 1,497

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Purpose of Designated Funds

The Trustees have designated funds towards future refurbishments of the freehold property.

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

The purposes of Restricted Capital Funds are for expenditure on Tangible Fixed Assets as detailed above.

The purposes of Restricted Income Funds are:

The National Lottery Community Fund - funding for transport development. The National Lottery Community Fund - funding for Covid-19 relief. Powys Training Health Board - funding for the community transport. PAVO - Volunteer Centre - funding for the volunteering. PAVO - Covid-19 relief - funding for Covid-19 relief. Powys County Council - funding for community transport. Powys County Council - funding for community support for people in period poverty. Powys County Council - funding for community support for core funding. Powys County Council - funding for food poverty for a food bank. Powys County Council - funding for PPE for nursery. Foodbank - funding and donations for foodbank. Sobell Foundation - funding for the active participation project. HMRC - JRS and Covid-19 Sick Pay - funding for furloughing staff and Covid-19 Statutory Sick pay. WCVA - Community Engagement - funding for community engagement and Dial a Delivery service. Princes Trust - funding to for the Dial a Delivery service and foodbank. Moondance - funding for community hub and salaries. Western Power - funding for festive food parcels. Elan Valley Trust - funding for provision of services in the Elan Valley. Rosemary Stow - funding for secret Santa vouchers. Rhayader Town Council - funding for a Covid-19 Bulletin.

13 TRUSTEES REMUNERATION AND EXPENSES

No remuneration directly or indirectly out of the funds of the Charity was paid or payable in the year to any Trustee or to any person or persons known to be connected with any of them.

No travel expenses were paid to a Trustee (2020 - £NIL). One Trustee was paid Volunteer Expenses totalling £4,255 (2020 - 2 Trustees were paid £5,678).

14 CONTINGENT LIABILITIES

There is a contingent liability in respect of restricted grants received in previous years for the purchase of Buildings.

15 TAXATION

The company is registered as a charity and is therefore not liable to Corporation Tax.

Charity Number: 1113768 Company Number: 05672088

RHAYADER & DISTRICT COMMUNITY SUPPORT

ANNUAL REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2021

CONTENTS

Page
1 Legal and Administrative Information
2 – 4 Report of the Trustees
5 Independent Examiner’s Report
6 Statement of Financial Activities
(including Income and Expenditure Account)
7 Balance Sheet
8 - 15 Notes to the Financial Statements

RHAYADER & DISTRICT COMMUNITY SUPPORT LEGAL AND ADMINISTRATION INFORMATION

TRUSTEES: Ronald Downey (Chair) Jon Matthews (Vice Chair and Treasurer) Catherine Lea (Secretary) Kelvyn Curry Roy Davies Justin Lingard Deborah Price Peggie Manton Alinda Tyler Gill Williams (Town Council representative) COMPANY SECRETARY: Philippa Boss REGISTERED OFFICE: The Arches West Street Rhayader Powys LD6 5AB REGISTERED COMPANY NUMBER: 05672088 REGISTERED CHARITY NUMBER: 1113768 INDEPENDENT EXAMINER: A C Jones Andrew Jones & Co Chartered Accountants The Old Surgery Spa Road Llandrindod Wells Powys LD1 5EY

RHAYADER & DISTRICT COMMUNITY SUPPORT

REPORT OF THE TRUSTEES FOR THE YEAR ENDED31 MARCH 2021

The Trustees present their annual report with the Financial Statements of the company for the year ended 31 March 2021.

The Financial Statements comply with the Charities Act 2011, the Companies Act 2006, the memorandum and Articles of Association, Accounting and reporting by Charities: Statement of recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2015) and the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102).

OUR PURPOSES AND ACTIVITIES

The objectives of the charity are to promote all or any purposes for the benefit of the community in Rhayader and District deemed by law to be charitable and in particular, the advancement of education, the furtherance of health and the relief of poverty, distress and sickness.

PUBLIC BENEFIT STATEMENT

The charity has complied with its duty as a charity and has throughout the year publicised the information and support that is available to the community in Rhayader and District.

FINANCIAL REVIEW

Total Income in the year was £376,176 compared to £376,290 in 2020. Expenditure decreased in the year to £285,198 compared to £321,967 in 2020.

Net income for the year was £90,978 compared to Net Income of £3,323 for the previous year. The net movement in funds were net income for Restricted Funds of £24,462 (2020 – net expenditure of £10,957) and net income for Unrestricted Funds of £66,516 (2020 – net income £14,280). A detailed breakdown of Income and Expenditure is provided in the notes to the Financial statements.

Reserves Policy

The Trustees have established a policy whereby the unrestricted funds not committed or invested in tangible fixed assets, or held in designated funds, (‘the free reserves’) held by the Charity should be approximately six months of unrestricted resources expended which is estimated at approximately £150,000 (2020 - £150,000). At this level the Trustees feel they would be able to continue the current activities of the Charity in the event of a significant drop in funding. The actual free reserves at 31 March 2021 were £175,031 (2020 – £105,193).

PLANS FOR THE FUTURE

ACHEIVEMENTS AND PERFORMANCE

Chair’s Report

This Annual Report will cover the unusual opportunities to serve our community during Covid in response to the restrictions placed upon all communities.

With lockdown beginning in April 2020, all but a few areas of The Arches everyday activities ceased up until July 2020, and then in November 2020 ceased again for a short time.

Although limited with the normal year’s activities, we were able to offer support in other ways crucial to peoples well-being.

RHAYADER & DISTRICT COMMUNITY SUPPORT

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021

Chair’s Report (Continued)

Our Dial A Ride service was re-deployed transporting patients for regular dialysis and delivering prescriptions and shopping for shielding and isolating households.

Many volunteers signed up to help and we would especially like to give thanks to Del Ho Sang for the many hours she worked tirelessly for so many members of our community.

Other volunteers helped with delivering hot meals prepared by a local charity; gardening and dog-walking; telephone welfare calls and befriending; preparing and delivering information bulletins to keep the community in touch with what was going on.

Many of the workforce were on furlough during the lockdowns but still offered volunteer support as they were allowed to.

The remaining staff team were magnificent during the lockdowns, working from home a lot of the time and putting themselves ‘on the frontline’ and we thank them for the way they adapted to the circumstances and the extra effort involved.

Special thanks too to Sharon Morris and the Nursery team; they worked above and beyond to be able to re-open a Covid-safe Nursery after six months’ closure and to support and re-assure parents throughout.

We continued to hold our trustee meetings through zoom, so all the trustees have been made aware of the activities of The Arches during the year and have supported the staff and volunteers.

Our Funders were very generous and flexible throughout the pandemic and we thank them for their unwavering support.

LEGAL AND ADMINISTRATION

Legal and administration details are given on page 1.

GOVERNING DOCUMENT

Rhayader & District Community Support Limited is a company limited by guarantee and a registered Charity governed by its Memorandum and Articles of Association. The governing body of the charity is known as the board of directors (trustees). Under those Articles of Association, the board of directors are elected annually by the members of the Charitable Company attending the Annual General Meeting. The board elects from itself a chair, Vice chair, Secretary and treasurer at the first meeting following the Annual General Meeting.

ORGANISATION

The Trustees administer the charity with the assistance of the Manager appointed by the Trustees who manages the day-to-day operations of the Charity.

RISK REVIEW

The Trustees have conducted their own review of the major risks to which the Charity is exposed and systems have been established to mitigate those risks. These procedures are periodically reviewed to ensure they still meet the needs of the Charity.

TRUSTEES’ RESPONSIBILITIES

The Trustees, (who are also directors of Rhayader & District Community Support for the purposes of company law) are responsible for preparing the Trustees’ Report and the Financial Statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare Financial Statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these Financial Statements, the Trustees are required to:

The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that

the Financial Statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

RHAYADER |& DISTRICT COMMUNITY SUPPORT

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2021

TRUSTEES’ RESPONSIBILITIES (CONTINUED)

The Report of the Trustees has been prepared in accordance with the Statement of Recommended Practice - Accounting and Reporting by Charities (SORP 2015) and in accordance with special provisions of Part 15 to the Companies Act 2006 relating to small companies.

Approved by the Trustees on 3 November 2021 and signed on their behalf by:

Ronald Downey Chair

RHAYADER & DISTRICT COMMUNITY SUPPORT

INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF RHAYADER AND DISTRICT COMMUNITY SUPPORT

I report on the accounts of the Charitable Company for the year ended 31 March 2021, which are set out on pages 6 to 15.

Respective Responsibilities of Trustees and Examiner

The Charity’s Trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The Charity’s Trustees consider that an audit is not required for this year under Section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed. The charity’s gross income exceeded £250,000 and I am qualified to undertake the examination by being a qualified member of the ICAEW (the Institute of Chartered Accountants in England and Wales).

Having satisfied myself that the charity is not subject to audit under company law and is eligible for independent examination, it is my responsibility to:

Basis of Independent Examiner’s Report

My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as Trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and, consequently, no opinion is given as to whether the accounts present a ‘true and fair view’ and the report is limited to those matters set out in the statement below.

Independent Examiner’s Statement

In connection with my examination, no matter has come to my attention:

to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts be reached.

A C Jones BSc (Econ) FCA Andrew Jones & Co Chartered Accountants The Old surgery Spa Road Llandrindod Wells Powys LD1 5EY

3 November 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

STATEMENT OF FINANCIAL ACTIVITIES (INCLUDING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2021

The statement of financial activities includes all gains and losses recognised in the year.

All incoming resources and resources expended derive from continuing activities.

The notes on pages 8 to 15 form an integral part of these Financial Statements.

RHAYADER & DISTRICT COMMUNITY SUPPORT

BALANCE SHEET AT 31 MARCH 2021

For the year in question, the charitable company was entitled to exemption from an audit under section 477 of the Companies Act 2006.

The members have not required the charitable company to obtain an audit of its accounts for the year in question in accordance with section 476 of the Act.

The Trustees acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and the preparation of the accounts.

Approved by the Trustees on 3 November 2021 and signed on their behalf by:

J Matthews Treasurer

Company Number: 05672088

The notes on pages 8 to 15 form an integral part of these Financial Statements

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

1 ACCOUNTING POLICIES

Basis of Preparation

The Financial Statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) – (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102) and the Companies Act 2006. The charity is not required to prepare a Statement of Cash Flows.

The charity constitutes a public benefit entity as defined by FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s).

Preparation of Accounts on a Going Concern Basis

The trustees consider that there are no material uncertainties about the charity’s ability to continue as a going concern.

Exemption from Preparing a Cash Flow Statement

The charity opted to adopt Bulletin 1 published on 2 February 2016 and have therefore not included a cash flow statement in these financial statements .

Incoming Resources

Incoming resources including capital grants for the purchase of fixed assets are included in full in the Statement of Financial Activities when these are receivable.

Income represents amounts receivable in the year for income for donations, grants, therapy receipt donations, fund-raising, subscriptions including life memberships and interest received.

Incoming resources in the form of donated assets have been included in the Income and Expenditure Account at a reasonable estimate of their value and capitalised where appropriate

Resources Expended

Resources expended are accounted for on an accruals basis inclusive of VAT which cannot be recovered. Expenditure is directly attributable to specific activities and has been included in cost categories of costs of generating funds, charitable expenditure provision of hospice and governance of the Charity. Where costs cannot be directly attributed to these categories in respect of administration expenses, it is estimated based on activity levels that 90% of these costs are attributable to direct charitable expenditure and 10% to governance.

Intangible Assets

Amortisation has been provided on Intangible Assets to write off the costs of Website costs over its estimated useful life of 5 years

Tangible Fixed Assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life:

Freehold Property 0% on cost (previously 1% on cost) Leasehold Property 5.263% on remaining cost (previously 1% on cost) Office equipment 10% on cost Computer Equipment 25% on cost Motor Vehicles 25% on cost

The rate of depreciation has been changed to Nil% as the residual value of the Freehold Property is considered to be at least equal to the carrying value of Freehold Property in the Financial Statements and therefore no depreciation has been provided on the building as this would be immaterial.

The rate of depreciation of the Leasehold Property was changed in the year ended 31 March 2019 to 5.263% to write off the cost over the remaining term of the lease of the land which is for 25 years from 2012.

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Voluntary Help and Gifts in Kind

No value has been put on the voluntary help received during the year. There are also numerous small gifts that cannot be quantified.

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid after taking account of any trade discounts due.

Cash at Bank and in Hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Creditors and Provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

Accounting for Separate Funds

The financial statements of a charity must differentiate between restricted and unrestricted funds.

Restricted funds are funds subject to specific conditions, imposed by the donor or by the specific terms of the charity appeal less amounts expended for these purposes. Designated funds are income funds of the Charity which have been set aside for specific purposes, less amounts expended for these purposes. Unrestricted funds are all the other funds of the charity.

Pensions

The charity operates a defined contribution pension scheme for its employees. The assets of this scheme are held separately from those of the charity, being invested with insurance companies. Pension costs charged in the Statement of Financial Activities disclosed in note 8 represent contributions payable by the charity in the year.

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

itrrestricted R&tricted F￿d% Èetw nIhe￿ ae T￿sferr1 Core costs frrKn l￿eStr￿ted Fwd5 to RGtn"cted Furds.. Tr￿Sfer￿ Urystrital tu Rstrictal Fux 8833 18.8331 i￿) 50 8783 1&7831 STAFF cl￿Ts w& an &¥aJe d 16 ixlLthYJ pat-tnEIZJZJ. 17) dfftjlheyw. WI￿Se cc6ts were 1,933 6789 3609 199216 8040 3620 Enpluyer5 Staf Per6i¢J) C(6ts 212331 21Q876 IBLE F￿￿A￿￿s Trta C05t Atl Aryil 20 1,871 1.871 At31 ￿￿rch 3J2L 1,871 1,871 ArnLYilsalon Atl Awil 201) C￿r￿f{rtheye 374 374 374 374 At31 Varch 3J 748 748 B(x>k V￿e At31 fvÈrch 121 1,123 1.123 At31 fvÈrch ZJZJ 1,497 1,497

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

Purpose of Designated Funds

The Trustees have designated funds towards future refurbishments of the freehold property.

RHAYADER & DISTRICT COMMUNITY SUPPORT

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2021

The purposes of Restricted Capital Funds are for expenditure on Tangible Fixed Assets as detailed above.

The purposes of Restricted Income Funds are:

The National Lottery Community Fund - funding for transport development. The National Lottery Community Fund - funding for Covid-19 relief. Powys Training Health Board - funding for the community transport. PAVO - Volunteer Centre - funding for the volunteering. PAVO - Covid-19 relief - funding for Covid-19 relief. Powys County Council - funding for community transport. Powys County Council - funding for community support for people in period poverty. Powys County Council - funding for community support for core funding. Powys County Council - funding for food poverty for a food bank. Powys County Council - funding for PPE for nursery. Foodbank - funding and donations for foodbank. Sobell Foundation - funding for the active participation project. HMRC - JRS and Covid-19 Sick Pay - funding for furloughing staff and Covid-19 Statutory Sick pay. WCVA - Community Engagement - funding for community engagement and Dial a Delivery service. Princes Trust - funding to for the Dial a Delivery service and foodbank. Moondance - funding for community hub and salaries. Western Power - funding for festive food parcels. Elan Valley Trust - funding for provision of services in the Elan Valley. Rosemary Stow - funding for secret Santa vouchers. Rhayader Town Council - funding for a Covid-19 Bulletin.

13 TRUSTEES REMUNERATION AND EXPENSES

No remuneration directly or indirectly out of the funds of the Charity was paid or payable in the year to any Trustee or to any person or persons known to be connected with any of them.

No travel expenses were paid to a Trustee (2020 - £NIL). One Trustee was paid Volunteer Expenses totalling £4,255 (2020 - 2 Trustees were paid £5,678).

14 CONTINGENT LIABILITIES

There is a contingent liability in respect of restricted grants received in previous years for the purchase of Buildings.

15 TAXATION

The company is registered as a charity and is therefore not liable to Corporation Tax.